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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 9,077 reviews

ALLSAFE approved hotel

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Novotel Luxembourg Kirchberg
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+ 15 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Bicycles rental (nearby)
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

N'BISTRO

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,077 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,223 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Clean, convenient and safe

Customer review rating 4.5/5

Olof S. Families - 29/07/2021 Confirmed reviews ALL

Very nice and service oriented staff, clean and nice room, good breakfast

Dear Olof, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am delighted with the excellent rating you have attributed to our establishment. I am pleased to know that you felt safe with the measures put in place for cleaning and disinfection (which are approved by the label ALL SAFE). Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it and for your loyalty. We hope to welcome you soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Customer review rating 4.5/5

Ole J. Families - 28/07/2021 Confirmed reviews ALL

Dear Novotel Kirchberg It was so nice to be back again. Especially we enjoy the hotel much more now as we can see how the suggestion we had given the other years is working. Prove of this is that we had lunch twice and evenings cocktail once instead of being at the city center. Plus the food is very good and a prove for that is the herbs grown in the two boxes out side - nice. But also the service was very good - an example the lady waitress gave our dog water before taking our orders - merci! In the evening with the light on - it is so nice. Rgds Ole J. and family Le club 63…

Dear Ole, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am delighted with the excellent rating you have attributed to our establishment. I am pleased to know that you felt safe with the measures put in place for cleaning and disinfection (which are approved by the label ALL SAFE). Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it and for your loyalty. We hope to welcome you soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Happy with our stay, despite some room for improvement

Customer review rating 3.5/5

Eric Families - 28/07/2021 Confirmed reviews ALL

We were statisfied with our stay. The staff is very friendly and helpful and the hotel is nice and well located. Some things could be better (see questionaire)

Dear Eric, First of all, I would like to thank you for taking the time to respond to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comment and I would like to apologize, as your experience did not meet your expectation. Regarding the sanitary rules, please note that our team asked everyone not wearing their face mask to put it on. We do our best to ensure that our customers comply with these measures, this point is essential for us as well as the safety of our guests. Unfortunately for some international customers, the sanitary measures in force in Luxembourg are not the same as in their countries and are therefore difficult to understand. Rest assured that I have shared this information with our front office manager. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Poorly constructed rooms and not sound proof.

Customer review rating 1.0/5

Pejman H. M. Families - 22/07/2021 Confirmed reviews ALL

While the hotel was clean and the staff were very friendly, I had to give the hotel a very low rating because of poorly constructed walls separating the rooms. We could hear the family next door until late at night and وی early in the morning. Not because they were incinsidrerd, they had two kids, but because the walls are not sound proof.

Dear Pejman, First of all, I would like to thank you for taking the time to respond to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comment and I would like to apologize, as your experience did not meet your expectation. Regarding the noise did by the other clients, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Customer review rating 4.0/5

Anonymous Couples - 21/07/2021 Confirmed reviews ALL

Pleasant stay

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am glad to know your encouraging rating and to read that you had a pleasant stay. Rest assured, I will share your feedback with all the team and particularly with our Housekeeping Manager. Your feedback is very important for us and helps us to maintain our high standards. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

good stay, child friendly

Customer review rating 5.0/5

Q. Families - 21/07/2021 Confirmed reviews ALL

family friendly hotel, nice extras for children, very good buffet breakfast

Dear Q., Thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am delighted to read that you and your family enjoyed your stay and our attentions. I will share your kind review with all the team and particularly with our F&B Manager so he can congratulate our breakfast team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you and your family again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Great stay and very friendly staff!!

Customer review rating 5.0/5

Sveinhildur T. Families - 16/07/2021 Confirmed reviews ALL

From check in to check out everything was very smooth. Great breakfast and all Covid measures were excellent!!

Dear Sveinhildur, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am delighted with the excellent rating you have attributed to our establishment. I am pleased to know that you felt safe with the measures put in place for cleaning and disinfection (which are approved by the label ALL SAFE). Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We hope to welcome you soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Customer review rating 5.0/5

Mitch Friends - 16/07/2021 Confirmed reviews ALL

The room was clean, we had 2 big beds. The receptionist did a good job. In the morning, one initial roommember was not in his bed, in his place, a completely unknown women was there. The was no toilet brush, which I had to explain in french to that lady. I left the room early in the morning. It was a great experience

Dear Mitch, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you enjoyed the cleanliness and the comfort of your bedroom as well as the friendliness of our team. I will be sure to share this feedback with our team. Concerning the bathroom, we decided to take off this kind of convenience for hygiene reason. Moreover, be assured that bathrooms are daily cleaned. Be assured, that we have well noted your preferences for your future stays. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good stay

Customer review rating 4.0/5

Loukas Z. Business - 16/07/2021 Confirmed reviews ALL

Everything I needed was there.

Dear Loukas, Thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am delighted with the positive rating you have given our establishment and it was a pleasure to share your comments with our entire team. I have taken note of your feedback about the breakfast. If you have time and if you want, I invite you to contact me at the following email address : h1… We would love to know how to improve our guest’s experience breakfast. Looking forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Reliable choice and good location

Customer review rating 4.5/5

Traveller Business - 16/07/2021 Confirmed reviews ALL

All was fine, as expected. Very good location in relation to EP building.

Dear Traveller, I would like to thank you for taking the time to respond to our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to read that you appreciated your stay and that our location was ideal for your requirements. Concerning your loyalty points, I confirm that they have well been credited. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good stay

Customer review rating 4.0/5

Bert Business - 13/07/2021 Confirmed reviews ALL

Simple but really clean hotel room and bathroom. Great service at the reception

Dear Bert, I would like to thank you for answering our satisfaction survey regarding your stay at Novotel Luxmebourg Kirchberg. I am pleased to read that you appreciated the comfort of your bedroom as well as the service. Rest assured, I will share your feedback with all the Novotel Team so they will be aware of their contribution to your satisfaction. We are looking forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good hotel

Customer review rating 4.5/5

Daniel Families - 11/07/2021 Confirmed reviews ALL

Good stay overall and quite convenient

Dear Daniel, Thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am glad to read that you had an enjoyable stay. With pleasure, I will share your feedback with all the team. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Wrong invoice and charged more

Customer review rating 0.5/5

Rm Business - 09/07/2021 Confirmed reviews ALL

I was in Luxembourg for 1 night for business meetings with Ministry of Foreign and European Affairs. They suggested this hotel - overall a good stay! However i am very disappointed that i have been charged more. The invoice i received and the amount taken from my account are different. When i called the hotel the gentleman was not very receptive to my complaint- he suggested i contact my bank even though the hotel made the mistake. I now have to waist time in contesting this amount with my bank, this is very unfortunate and I will not come back and of course inform my colleagues. The hotel and stay were fine but this is running the experience.

Dear RM, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your feedback. I am pleased to read that you had an enjoyable stay. Regarding your invoice, please allow me to express my apologies regarding the misunderstanding. We took a guarantee superior of the total amount on your credit card for possible extra charge. It’s only a guarantee not a payment. Further to your survey, we tried to contact you by email. If you need additional information, please contact me at the following email address h1… We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Customer review rating 3.5/5

Anonymous Business - 07/07/2021 Confirmed reviews ALL

executive rooms can be more 'executive'

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comment about your executive bedroom. If you have time and if you want I invite you to contact me directly at the following email address : h1… In fact, we are planning to work on an executive concept project and feedbacks from our guests will be much appreciated. We look forward to welcoming you in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

family friendly stay!

Customer review rating 5.0/5

Gaspard Families - 06/07/2021 Confirmed reviews ALL

We stopped on our way down south and were welcomed by a friendly staff who gave our children a great little drawing game. The room was comfortable and quiet, the bed was very soft and comfortable. We had a great dinner on the terrace outside. Service was excellent. Also breakfast offered a large choice and the Covid measures are in place. Checkout was smooth. A great place to stay with kids!

Dear Gaspard, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you and your family enjoyed your stay with us and particularly the friendliness of our team and your dinner. I will be sure to share this feedback with our team and in particular with Marien, Maksim and Emily that you mentioned. Feedback like yours is our greatest reward, thank you again for sharing it. We hope to see you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Very taste food, clean room

Customer review rating 4.0/5

Family D. Families - 06/07/2021 Confirmed reviews ALL

Everything was nice and clean. Good for kids - they where happy!

Dear Guests, I would like to thank you for sharing your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that all the family enjoyed the stay with us. I am glad to know that you appreciated the cleanliness of your bedroom and your N’Bistro experience. With pleasure, I will congratulate all the team, thank you again for your feedback. We look forward to welcoming your family soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Customer review rating 4.5/5

Demi Business - 06/07/2021 Confirmed reviews ALL

Well located For work. I had a relaxing stay - only disappointment : wall to wall carpet in rooms and corridors - something I systematically avoid in hotels…

Dear Demi, I would like to thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to know your positive rating and above all to read that you had a relaxing stay. Concerning your comment about the corridors, please allow me to express my apologies. I have informed our Housekeeping Manager so she can take care of it. Thank you also for your comment about the carpet. Your feedback is very important for us and helps us to maintain our high standards. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Very comfortable business hotel at a convenient location

Customer review rating 5.0/5

A T. F. C. Business - 02/07/2021 Confirmed reviews ALL

The staff are very courteous and helpful. I would like to single out the ladies at the reception, as well as the two gentlemen who work in the hotel restaurant. Rooms are spatious and comfortable.

Dear Guest, Thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. Concerning the welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your loyalty card. If you agree with this offer, you can contact me directly at the following email address: H1… Feedback like yours is our greatest reward, so thank you again for sharing it. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Great location. Near transportation, restaurants, and sports.

Customer review rating 5.0/5

Chris Families - 02/07/2021 Confirmed reviews ALL

Had a great stay here. Great location next to everything you need. Quiet rooms.

Dear Chris, Thank you for taking the time to respond to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that you enjoyed your stay with us and that you appreciated our location near the city centre and your points of interest. It is always pleasure for us to acknowledge the satisfaction of our guests and to share it will all the team so thank you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good ... but ...

TripAdvisor rating 2.0/5

Stefano M Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

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