Novotel Luxembourg Kirchberg Hotel 4 stars

As always the staff at the reception and restaurant was extremely friendly and carrying.

It's a good hotel but needs a bigger gym and earlier opening hours. I went to use the gym at 7am when it opens and both running machines and cross-trainers were being used. There is room to add at least 2 more running machines or cross-trainers. It's frustrating to get changed for a workout and not be able to use the e.. It would also help if the gym opened at 6:00am. To have a workout at 7am then cooldown followed by breakfast and make it into your office by 8:30am is too tight.

Breakfast and room were good. Food options in the evening not great.

Comfortable, quiet, relaxing.

Room was really big and bed comfortable, reception quick - in executive room the minibar was for free that was great but on my next stay in the normal room there was just a bottle of water, while I would have paid whatever to have another drink without ordering it going downstairs. Painting with bear and naked woman is super weird.

I've become used to your friendly, efficient service during the past 4.5 years and this past visit was no different. Only negative which was out of your control was the 14:00 check-in. (I normally arrive from Africa at 05:25 in Frankfurt and then delay my departure to Luxembourg to arrive around 11:00. As I normally arrive on a Sunday, I've been spoilt in the past to be able to immediately check-in or before 12:00). This time around you were fully booked and I appreciate that you had my room ready by 14:00. Will see you again in March!

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

I have never filled a survey before for client satisfaction, but i feel it is necessary to do so after my experience at your Hotel in Kirchberg. I was welcomed on Thursday the 30th of January in the afternoon by one of the nicest and most welcoming lady. She was very helpful and smiled the entire time which reflects greatly on the institution. Unfortunately in cannot recall her name but i would like to praise her communication skills.

Second stay here, and same old issues. Rooms really need to be updated, pillows are for small children as opposed to grown adults, bathrooms look and operate like they were built in the 1980's. Water is inconsistent, both pressure and heat wise. Also the carpets were heavily stained. The coffee in the room is horrific, again what you would expect in the 20th Century. It would be nice to have more snack options to purchase in the reception area too. Overall the hotel could be a lot better after a refurb, I would probably not stay here again until such time

It was great. Nice room and very friendly people in the reception. A bit noise from construction activity the first morning but not a great problem.

Great

I stayed 3 nights, the room was very cold and the air conditioning only provided cold air even at 30 degrees. I'm now sick at home, there's no way to compensate having health issues due to an uncomfortable experience.

well located good rooms good gym quality of sleep under average because of thin walls

In general the hotel is very good located, nice rooms, good food. Only thing, while waiting for dinner the staff forgot about me, and because of that I was waiting for food and drink 45 minutes.

We have a good stay and very good breakfast.