Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,099 reviews

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Novotel Luxembourg Kirchberg - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,099 reviews

TripAdvisor Rating  4.3/5  36 reviews

Customer review rating 3.0/5

Jean B. N. Solo - Confirmed reviews ALL

you change rarely your sheets

Dear Mr. N., Thank you for sharing your feedback following your stay with us. We are pleased to read that you found your stay comfortable overall. However, we are sorry to learn that the frequency of the bed linen change did not meet your expectations. Please allow us to clarify that, as part of our environmental commitments, bed sheets are changed every three days by default. That said, guest comfort remains our priority, and linen can of course be changed at any time upon simple request to our reception team, available 24/7. We hope to have the pleasure of welcoming you again and providing you with an even more satisfying experience. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Orvando F. C. J. Business - Confirmed reviews ALL

Good experience.

Dear J., I appreciate the time you have taken to review your stay with us. It is wonderful to read that your overall experience with us was enjoyable. Your kind words about our team and service are greatly appreciated, and I will ensure they are shared to motivate everyone. That said, I regret any inconvenience you faced during check-in and accessing certain facilities. Our reception team is always available to assist guests with any immediate needs, and we are reviewing access points to enhance convenience for future visits. Nonetheless, I am glad your departure was smooth and you found our breakfast selection satisfying. I hope the central Kirchberg location allowed you to explore nearby European institutions during your business trip. I hope to welcome you back soon. Best wishes, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.5/5

Satoshi O. Business - Confirmed reviews ALL

The reception service was not a profeesional.

Dear Satoshi, I would like to thank you for taking the time to share your review with us. I am glad to hear you found our accommodations comfortable and appreciated the high standards of cleanliness during your stay. Our breakfast selection aims to cater to diverse preferences, and I am delighted it contributed positively to your experience. On the other hand, I sincerely regret that certain aspects, including the reception service, did not meet your expectations. Your feedback is invaluable, and I will discuss it with our team to ensure we uphold our commitment to professional service. Please know our staff is always available to assist guests with any needs during their stay. Nonetheless, it is heartening to know your check-in and departure were smooth and our sustainability efforts resonated with you. We take pride in offering reliable WiFi to support both business and leisure needs. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.5/5

Peter L. Business - Confirmed reviews ALL

Restaurant was good, re the room - telephone did not work and there was hair in the bathroom that was not cleaned for the duration of my stay although i did tell reception

Dear Peter, I would like to thank you for taking the time to share your opinion with us. I am pleased to hear you found our location convenient and your room comfortable. Our team works diligently to ensure a welcoming environment, and it is rewarding to know their efforts contributed positively to your visit. That said, I sincerely regret the challenges you encountered with the bathroom and telephone. Our housekeeping and technical teams strive to address such issues promptly, and I will review this with them to prevent future occurrences. Finally, I am glad you enjoyed the variety at breakfast and our restaurant JUNCO. Your feedback motivates us to maintain high standards across all services. I hope to welcome you back soon. Best wishes, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.0/5

John S. J. P. Business - Confirmed reviews ALL

The property is in a good location, and overall, was clean and presentable. I did have some issues with my room upon arriving. For two days, the room would not heat warmer than 19 degrees Celsius. Turns out, the window lock was broken so I had to put clothes along with window to try and keep the cold air out. Didn't really work and I froze until someone could come and fix it which they did eventually. Secondly, my sink was clogged and not draining, so they had to come snake/unclog it which was a whole thing. There was a mix up on reservations between the Novotel Suites vs. this hotel. The reservation was at the wrong hotel so Novotel Suites charged me a two night penalty when I didn't even stay there, so that was a bummer. I think it could have been forgiven seeing that the hotels are so close to each other and share a common name that mistakes happen. Unfortunately, with all these concerns, I'm not sure Id' stay there again. After that, the rest of the stay was fine. So besides those issues, the bed was super comfortable... I actually want to buy a similar mattress now haha

Dear Mr. P., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to read that you appreciated our location, the overall cleanliness of the hotel, and especially the comfort of our bedding. We sincerely regret the inconveniences you experienced upon arrival. The issues you mentioned regarding the room temperature due to the broken window lock, as well as the clogged sink, do not reflect the standards we strive to maintain. We apologize for the discomfort caused before our team was able to resolve these matters. We also understand your frustration regarding the reservation mix-up between Novotel Luxembourg Kirchberg and Novotel Suites. The proximity and similarity of the names can sometimes lead to misunderstandings. We regret that this situation resulted in additional charges and affected your overall experience. We are nevertheless pleased to know that once these issues were resolved, the rest of your stay went smoothly and that you were able to enjoy a comfortable sleep. Your feedback has been shared with the relevant teams, as it is essential to continue improving our facilities and handling of such situations. We sincerely hope you will give us another opportunity in the future to provide you with a smoother and more enjoyable experience. Kind regards, Novotel Luxembourg Kirchberg

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Other web-users rate our hotel

  • 979 reviews 8.7/10 Location
  • 1,458 reviews 8.4/10 Room
  • 1,201 reviews 8.7/10 Service
  • 19 reviews 8.9/10 WiFi
  • 846 reviews 8.1/10 Comfort
  • 809 reviews 8.5/10 Breakfast
  • 610 reviews 8.9/10 Cleanliness
  • 337 reviews 9.4/10 Vibe

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