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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 9,317 reviews

ALLSAFE approved hotel

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Novotel Luxembourg Kirchberg
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+ 21 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 15h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Hotel services

N BISTRO

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 260 rooms
    • One room for people with reduced mobility
    • 42 family rooms
    • 36 connecting rooms
    • 260 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
    • Spanish
    • English
    • German
    • Arabic
    • Portuguese
    • Dutch
    • Italian
    • French
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • OUTDOOR Additional charge
    • On site
    • 50 parking spaces
    • Private
    • Electric car recharging units 22 kVA
    • Electric car recharging units 3,7 kVA
    • Electric car recharging units 7 kVA
    • Parking opened 24/7
    • Parking with security service
  • INDOOR Additional charge
    • On site
    • 53 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Fitness centre
    • On site
Family
  • Services for children
    • Childrens library
    • Indoor playground for children
    • Play area

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,317 reviews

TripAdvisor Rating 4.0/5

1,234 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.5/5

Anonymous Business - 11/10/2021 Confirmed reviews ALL

Everyone is smiling and happy there. Room was well cleaned, breakfast was good. In the evening, it is always nice to pop in to the restaurant.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. We are happy to know that you had a great experience with us. This inspires our team to continue upholding our high standards of service. We hope to have the pleasure of seeing you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Always a pleasure

Customer review rating 5.0/5

Shaun Business - 08/10/2021 Confirmed reviews ALL

Very friendly staff at reception. Good location. Always stay here when I come to Luxembourg.

Good stay

Customer review rating 4.5/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

+ Overall very good - Waited 10min in front of the bar for a city breakfast... Finally I went to the buffet and the lady wasn't that nice. Had to wait 10 minutes again to get served and got seated in front of the bar next to the window (table not clean...). I would have preferred the tables next to the bar.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services. I have taken your comments into account and will be sure to share them with my team so that we may take corrective measures. Nevertheless, it is rewarding to know that overall you had a good stay. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excellent hotel, excellent staff and excellent service!

TripAdvisor rating 5.0/5

donnyhemelrijk Couples - 29/09/2021 TripAdvisor review

My wife and me celebrated our anniversary for the second time at Novotel Luxembourg Kirchberg, as we had enjoyed it already the first time. But this time it was even better! Staff was very friendly, spoke English very well, made us feel welcome and even made sure that our anniversary was made extra special. Thank you all who made this possible! The hotelroom is nice and big and there are good facilities overall. I know where we celebrate our next anniversary. ;-) Much love from Donny and Suemaria Hemelrijk (from the Netherlands)

Dear Donny, Thank you for this review of your time at our hotel. We understand the importance of a quality bed for a good night's sleep, and we're so glad that we were able to hit the mark for you in this regard! Your mention of our team members is much appreciated. We strive to create a memorable experience for every valued guest, and this will encourage us to keep up the good work. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Well located, excellent stay !

Customer review rating 5.0/5

Roger Solo - 28/09/2021 Confirmed reviews ALL

Literally a stone throw away from the European Court of Justice, the European Parliament and many other European institutions. The perfect location for your dream holiday. Walk past the various European Institutions and remain in awe.

Dear Roger, Thank you for taking the time to review your stay. We truly appreciate you choosing to stay with us. It is a pleasure to know that our convenient location met your needs and expectations. We look forward to seeing you again soon, Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Well located and quiet hotel

Customer review rating 5.0/5

Caroline Couples - 26/09/2021 Confirmed reviews ALL

Nice clean hotel in a quiet area. Easily connected to city center with a tram stop at 5 min walking distance. Restaurants and bars are in walking distance as well. Staff is very friendly and helpful.

Dear Caroline, We acknowledge with thanks your high rating about your recent stay. It is wonderful to know that you had a pleasant stay with us. A message of satisfaction, especially concerning our high service standards, is always a reward for our hardworking team members. We look forward to welcoming you back on a future occasion. Sincerly, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Excellent stay

Customer review rating 5.0/5

Joe Couples - 26/09/2021 Confirmed reviews ALL

Novotel never fails. Always an excellent experience and comfortable stay. Excellent amenities!

Dear Joe, Thank you for your review. The comfort and satisfaction of our guests are of the utmost importance to us, and I am delighted that you enjoyed your stay with us. I will not hesitate to share your feedback with the entire team as it inspires us to continue with our efforts to maintain the quality of our services. We look forward to welcoming you back. Sincerely, Marine Petitprez Customer Relations Manger

Good breakfast. Cold room.

Customer review rating 3.5/5

Ariel Business - 24/09/2021 Confirmed reviews ALL

I have been staying in Novotel for years. Just check my membership. I like a lot the reception service, and the breakfast. But rooms are a lottery. Often with lack of heat, which makes my stay uncomfortable. Even though we are not in winter , but we should have an option to turn on the heat if we want. This is the second time it happens. Unfortunately I will stay in Melia on October 4th. Just to compare the experience. And also because you are out of rooms.

Dear Ariel, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. It is rewarding to know that you have visited us on several occasions and thank you for your loyalty. I'm delighted to know that we continue to tempt your taste buds with our breakfast and that our reception team again provided you with excellent service. Please do not hesitate to notify our team of such issues at the time of your stay so that we can take the necessary action; we would have been happy to assist you in adjusting the system to your desired temperature. I would like to take this opportunity to inform you that we are currently working on a renovation project for our rooms and we truly hope that you'll be back to see us. We look forward to welcoming you, Ariel, in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Favourite stay in Luxembourg

Customer review rating 5.0/5

Miryam Business - 19/09/2021 Confirmed reviews ALL

I love Novotel Kirchberg. Nice and really clean, the staff is very friendly and above all the restaurant is insanely good!! Only thing I would mention is that the gym room doesn’t open at 7:00 as mentioned but a few minutes later…

Dear Miryam, I would like to thank you for taking the time to rate your stay. I am delighted you had such an excellent experience in our hotel and restaurant and that you appreciated the high standards and quality service which we strive to uphold. Your comments regarding our fitness facilities have been taken into account. We look forward to welcoming you back, Miryam, on a future trip. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Good stay

Customer review rating 4.0/5

Carl Business - 15/09/2021 Confirmed reviews ALL

friendly staff, well located, good stay, clean room

Dear Carl, Thank you for your feedback regarding your stay at Novotel Luxembourg Kirchberg. We are delighted that our location was ideal for you; it is encouraging for the team to receive a positive review. We look forward to welcoming you back on a future occasion. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Great hotel/great location

Customer review rating 5.0/5

Sefraser Business - 13/09/2021 Confirmed reviews ALL

Really nice hotel in a central location. Very friendly reception staff.

Dear Guest, Thank you for responding to our customer satisfaction survey. I am delighted we were able to meet your expectations and that you appreciated our central location. It is always rewarding for our service to be complimented by a guest and rest assured I have shared your comments with the entire team. We are always available to assist with any issue you may have with connectivity, so please don't hesitate to let us know at the time. I am, however, sorry you were not offered your welcome drink and would like to offer you 600 points on your loyalty card to compensate for this. To confirm this could you please contact me directly at the following email address: h1… We look forward to welcoming you back to Novotel Luxembourg Kirchberg. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

good location

Customer review rating 4.5/5

P Business - 13/09/2021 Confirmed reviews ALL

good service, friendly atmosphere, clean rooms

Dear Guest, Thank you for taking the time to leave your review. Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well. We can't wait to see you on your next visit! Kind regards, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Overall very good

Customer review rating 5.0/5

Jochen Couples - 06/09/2021 Confirmed reviews ALL

Well located; super friendly reception; nice spacious rooms; good breakfast, great service

Dear Jochen, Thank you for sharing your experience. We aim to deliver a high level of personal service, so it's very rewarding to receive your positive feedback about our team members.Rest assured, I will congratulate the team and particularly the staff members mentioned. If you still did not receive your miles, feel free to contact me at the following email address : h1… We look forward to welcoming you back soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

very good and clean hotel

Customer review rating 5.0/5

Quint Families - 03/09/2021 Confirmed reviews ALL

hotel is clean and the reception was helpful and very nice

Dear Quint, We are glad to receive such a positive review! A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Good ... but ...

TripAdvisor rating 2.0/5

Stefano M Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

It begs for renovation.

TripAdvisor rating 2.0/5

JarekI Business - 20/07/2020 TripAdvisor review

Not really worth of the price. Bathroom in terrible condition, furniture from late '80. The hotel does not deserve more than 3*. Breakfast, well, typical for Covid time plus eggs foan scrambled eggs. Meh.

Dear Jarekl, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that our stay did not meet all your expectations. Regarding breakfast as you mentioned it is adapted for this specific time. Please know that we do everything to make your stay as pleasant as possible while respecting the sanitary rules. We are always eager to go the 'extra mile' to ensure your comfort and satisfaction and encourage guests to notify us of any issues during their stay. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Marine Petitprez Customer Relationship Manager

Holliday

TripAdvisor rating 5.0/5

tazzioman Couples - 05/02/2020 TripAdvisor review

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

Dear Guest, Thank you for your review. I’m delighted to know that you enjoyed your holiday at Novotel Luxembourg Kirchberg. With pleasure I have shared your kind review regarding cleanliness, our breakfast buffet and the friendliness of our team to all the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to constantly improve the quality of our services and to congratulate our team. We really hope to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Very poor hotel

TripAdvisor rating 3.0/5

Rodney W Solo travel - 04/01/2020 TripAdvisor review

On check in staff not very attentive to detail thus problems. Returned to hotel on second day at 4 pm room not cleaned. So many children running wild and screeming and causing chaos at breakfast. General poor service at breakfast

Dear Rodneywebb, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry to hear about your unsatisfactory experience and I would like to know more about it. If you have the time and if you want, I invite you to contact me at the following email address : h1930-bo2@accor.com. In addition, please do not hesitate to inform the reception desk about the most suitable cleaning schedule for you. I have shared your feedback with all the team so they are aware of possible areas of improvement. We really hope to welcoming you again for a much more enjoyable stay in the future. Happy New Year. Sincerely, Marine Petitprez Customer Relationship Manager

Comfortable, good value

TripAdvisor rating 4.0/5

NPK209 Family - 03/01/2020 TripAdvisor review

A post-Christmas visit to Luxembourg took us to the Novotel, which was surprisingly busy for the time of year. The family rooms, with two double beds, are convenient and keep the costs down, although four to a room is quite cramped. Breakfast remains good, although the coffee is pretty inspid. The hotel used to enjoy good views across to the Court of Justice, but building works have obliterated the view and, once complered, you will need to keep the net curtains closed as you will be eyeball to eyeball with those in the adjoining building. The new buildings have also taken away car parking and the hotel car park was overfilled. Construction on the Kirchberg Plateau has got completely out of hand. On the other hand, the hotel is well located for the new tram system, which takes you close to the old town.

Dear NPK209, I would like to thank you for posting your opinion regarding your stay on Tripadvisor. I was pleased to know that you appreciated your bedroom and our breakfast buffet. Please note that I have shared your feedback with all the team and particularly with our F&B Manager regarding coffee. Concerning car park, with the opening of Mama Shelter in front of our hotel, guests will benefit from an additional underground car park. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We really hope to welcoming you again. We wish you a wonderful a happy 2020. Sincerely, Marine Petitprez Customer Relationship Manager

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