Novotel Luxembourg Kirchberg Hotel 4 stars

TripAdvisor rating 4.0/5 1,174 reviews
Novotel Luxembourg Kirchberg
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Relaxed modern dining, 2 outdoor terraces

  • Modern fitness centre, kids' playground

  • 10 versatile spaces for events that work

  • 20-minute walk through parks to city centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
  • Golf course 9 holes (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :   Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :   T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodations

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30

Executive Suite

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every day it's a different fashion show on your plates! Every season a new collection 100% homemade served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'BISTRO

Photo non contractuelle / Strictly non binding

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the 100% homemade snack selection. Are you a sports fan? Join us, in front of our huge screen. When the summer begins enjoy a break on our terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 276

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,191 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,174 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.3/5

Monica Business - 03/12/2019 Confirmed reviews ALL

Very nice stay. The people at the reception were very nice and helpful.

An overnight on the Plateau de Kichberg

Customer review rating 4.3/5

Marcus M. Couples - 03/12/2019 Confirmed reviews ALL

Our check-in was a dream, the staff could not have been more welcoming. Our key awaited us along with our welcome drink vouchers, and on going up to our room, we found that due to our gold card loyalty card we had been allocated an executive room, which was rather nice. For such a short sejourn we didn't have time to make use of the hotel facilities, but from previous knowledge is well appointed, and has good connections directly into the old town of Luxembourg, sadly the late return involved taking a wrong turn due to local roadworks, and a cold walk back. In the room, it looked like the bathroom had been recently refurbished, and looked good, however for an elderly couple like us, the bath with shower was a bit of a hike up, and the toilet pan quite low. For a weekend I found it strange that the bar closed at midnight, other Accor hotel bars stay open later, we were told to visit the neighbouring Sofitel, but with sub zero temperatures outside we merely retired.

A comfortable and convenient place to stay.

Customer review rating 4.3/5

B. Families - 02/12/2019 Confirmed reviews ALL

Enjoyed our stay. Staff very helpful and efficient...

Dear Guest, Thank you for taking the time to send your encouraging review. I am so glad to hear that you enjoyed your stay with us. It is with great pleasure, that I have shared your review with the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to improve continually the quality of our services and to congratulate our team. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Thank you

Customer review rating 4.3/5

V Business - 30/11/2019 Confirmed reviews ALL

Very clean room, very friendly staff everywhere in the hotel. Restaurant and bar much too expensive!

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. It is rewarding to know that you had a satisfying experience during your stay, as this encourages us to persevere in maintaining our high standards and I will be sharing your feedback with all the team as well as our Housekeeping Manager so she can congratulate her team. Your feedback is valuable to us as it helps us to constantly improve the quality of our services. We hope to welcome you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Very Good hotel, my room was a little bit small and cold

Customer review rating 4.3/5

Daniel M. Business - 30/11/2019 Confirmed reviews ALL

The hotel is warm and nice, service is very good and breakfast is excellent. Unfortunately my room was 434 right at the end of aisle and was cold and a little bit small.

Dear Daniel, Thank you for taking the time to respond to our survey regarding your stay at Novotel Luxembourg Kirchberg. I was happy to know about your positive comments on your overall experience and that you were pleased with our breakfast buffet. Please don't hesitate to contact reception about any concerns you may have with your room and we are readily available to help find a solution to improve your comfort I appreciate your observations because it helps us to develop better strategies to ensure our guests' comfort. I have thanked our team for the service they provided you.Your feedback is very important for us and helps us to maintain our high standards. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Great place right in the center of Kirchberg, nice location.

Customer review rating 4.3/5

Peter Business - 29/11/2019 Confirmed reviews ALL

Had a great stay. Appreciate the service, room was big with sofa and worktable. Complementary mineral water in fridge - thats good. I liked the huge map of Kirchberg in hotel lobby right next to the elevators. Also the football table can be good for guests to socialize. As a smoker I appreciate cigarette machine downstairs. Draught beer in hotel restaurant was good although it could be a little bit cheaper (but you are in Luxembourg - I guess, the price is normal for locals). Breakfast in the morning was good as well. I stayed for 2 days, it was a business trip. As for negative aspect, though it is hardly noticable, i have to say that there were a few scratches on the door to bathroom. But thats normal, i have stayed in many middle-class business hotels in all of Europe and thats pretty normal. I think thats all. Wish you all the best.

Dear Peter, Thank you for taking the time to respond to our customer satisfaction survey. It is with pleasure that I have taken note of your positive rating and your comments; it is great to hear that you enjoyed your time with us as well as our delicious breakfast buffet. I will be sure to share this feedback with our team and particularly with our Maintenance Manager so he can take care of the door. We value all feedback from our guests as it helps us to know areas in which we may improve. We hope to welcome you back, Peter, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

No invoice received after fast check-out

Customer review rating 4.3/5

Jelle S. Business - 27/11/2019 Confirmed reviews ALL

The stay was very pleasant, however I didn’t automatically receive my invoice via email as part of the fast check-out procedure.

Dear Jelle, Thank you for taking the time to respond to our customer satisfaction survey. I am delighted that you had a pleasant experience during your stay with us. We apologize for the delay with your invoice. Léa sent it this afternoon. Please feel free to contact us if you need any further assistance. Your feedback is very important for us and helps us to maintain our high standards and gives me the opportunity to congratulate our team. We hope to welcome you back in the future, Jelle, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Friendly professional service

Customer review rating 4.3/5

Wynand Business - 26/11/2019 Confirmed reviews ALL

Great experience. Warm welcome and professional service

Dear Wynand, I would like to thank you for taking the time to rate your stay. We are thrilled that you had a pleasant stay at Novotel Luxembourg Kirchberg. I will be sure to share this feedback with our team members who work hard to ensure your comfort and satisfaction. This will be a great incentive for us to continue making every experience here a memorable one. We look forward to welcoming you back, on a future trip. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Ok stay

Customer review rating 4.3/5

Jim Business - 25/11/2019 Confirmed reviews ALL

I stayed for 5 nights. The location is excellent for my needs and the staff was always extremely helpful and positive. The rooms however are a bit dull, a bit smelly, the work in progress outside does not help.

Dear Jim, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I did know your comment and the rate that you attribute to our hotel. I was delighted to read that you appreciated the helpfulness and friendliness of our team. I apologize for any inconvenience with regards to works. Unfortunately it's beyond our control. Regarding bedrooms, please know that we are currently working on a renovation project. Concerning the breakfast buffet, thank you for your recommendations. I have shared your review with all the team and did congratulate them. For our establishment, it is very important to receive feedback in order to improve the quality and to congratulate our team. We hope to welcome you back, Jim, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Nice hotel but too modest gym and awkward "green" policy concept

Customer review rating 4.3/5

Pasi Business - 25/11/2019 Confirmed reviews ALL

The hotel was very nice, but the rubbish bins were without any plastic bags, and there were no drinking glasses in the room. The gym was too modest and too limited for a large four star hotel.

Dear Pasi, We are grateful to you for taking the time to send us your review. I have taken your comments into account. I do understand that you were not totally satisfied with our fitness area and would be happy to receive any suggestions you may have. So if you have time and if you want, you can contact me at the following email address : h1… I did share your comment with all our team. We provide paper cups as they are known for being more environmental friendly that the cleaning products used for cleaning glasses and mugs. Taking care of the environment is one of our engagement. For more information, you can have a look on our website : https://www.accorhotels.group/en/commitment/positive-hospitality/editorial. Feedback from our guests is really important to us as it gives us the opportunity to continually improve the quality of our services so thank you for sharing it. We hope to welcome you back, Pasi, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Easy and hassle free.

Customer review rating 4.3/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Smooth arrival, had checked in on the Internet. No problems while staying, as usual helpful staff.

Dear Guest, Thank you for such a positive review. I'm glad that you had a pleasant experience at Novotel Luxembourg Kirchberg and that most of your stay was to your satisfaction. I have shared your review with all the team and particularly with our Maintenance Manager so he can have a look on our Wifi. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We look forward to the pleasure of seeing you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Not the expected experience

Customer review rating 4.3/5

Ahmed A. Business - 25/11/2019 Confirmed reviews ALL

I always stay in the Accor family of hotels while traveling for business, this time i was placed in room 655 in Novotel Kirchberg, Luxembourg. The room clearly needed a lot of renovation and the signs of wear and tear where noticed everywhere. In addition to that, the ordered food from the room service was sub-par quality compared to my prior experiences with both the same hotels and the family of Accor. Other than that the guest services and front office team were very helpful.

Dear Ahmed, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I did know the rate that you attribute to our hotel and your comment. I was pleased to read that you appreciated the helpfulness of our Front Office Team. Regarding bedrooms, please know that we are currently working on a renovation project. I did note that you were not entirely satisfied with your room service experience. If you have time and if you want, I invite you to contact me at the following email address: h1…; I would like to know more about it. I did share your feedback with all our team so they are aware of possible areas of improvement. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Very friendly staff but old fashioned rooms

Customer review rating 4.3/5

Ped Solo - 25/11/2019 Confirmed reviews ALL

Unfortunately the rooms did not look like the pictures on booking.com at all. The 6th floor was noisy and and lightning in the room not good. But the staff was very helpful and friendly :-)

Dear Ped, First of all, thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I did perceive the rate that you attribute to our hotel and your comment. I was delighted to read that you enjoyed the friendliness of our team. Regarding bedrooms, please know that we are currently working on a renovation project. Concerning the noise did by the other clients, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. I did share your review with all our team and I did congratulate them for their helpfulness and friendliness. For your next stays, I invite you to contact me at the following email address: h1… so I can take care of your reservation. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. We really hope to welcoming you again at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Efficient and friendly service

Customer review rating 4.3/5

Magnus Business - 25/11/2019 Confirmed reviews ALL

Very helpful reception staff, clean and comfortable rooms, and a good breakfast

Dear Magnus, Thank you for sharing your feedback regarding your recent stay. I am delighted that you had a pleasant stay at Novotel Luxembourg Kirchberg. The comfort and well-being of our guests are of the utmost importance to us. All guests' feedback is very important for us as it helps us to maintain our high standards and for me to congratulate our team on their customer service. We look forward to welcoming you back, Magnus, on a future visit to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

The stay was fine.

Customer review rating 4.3/5

Anonymous Business - 24/11/2019 Confirmed reviews ALL

The hotel is nice, but it is too expensive for what one gets.

Dear Guest, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I would like to thank you for your encouraging rating, it’s rewarding to know that most aspects of your stay were to your expectations. However, I have taken your comments regarding our breakfast buffet. We are always working on our breakfast buffet offer so if you have time and if you want, you can contact me at the following email address : h1…; it will be a pleasure to receive recommendations from our guests. I have shared your review with all the team. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Customer review rating 4.3/5

Anonymous Business - 23/11/2019 Confirmed reviews ALL

Unclean bathroom

Dear Guest, We are grateful to you for taking the time to answer our customer satisfaction survey. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services. We apologize for your experience. If you have time and if you want, I invite you to contact me at the following email address : h1…; I would like to know more about it. Please be assured that I did share your feedback with all our team and particularly with our Housekeeping Manager. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Great stay. Would recommend again.

Customer review rating 4.3/5

Anonymous Business - 22/11/2019 Confirmed reviews ALL

2 nights on Business Trip and all needs were met from Room Comfort, Food Options and Facilities..

Dear Guest, Thank you for such a positive review of your stay at Novotel Luxembourg Kirchberg. We are pleased that you had a pleasant experience and that the room was to your liking. It is with great pleasure, that I have shared your review with the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to continually improve the quality of our services and to congratulate our team. We look forward to welcoming you back, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Nice simple hotel

Customer review rating 4.3/5

K Business - 18/11/2019 Confirmed reviews ALL

All my needs were covered

Dear Guest, Thanks for positively commenting on your time at Novotel Luxembourg Kirchberg. We take pride in catering to our guests’ needs the best way we can and appreciate your kind words. With pleasure, I did share your kind review with all our team. A massive thank you for recommending our establishment. We hope to welcome you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Clean hotel conveient location

Customer review rating 4.3/5

Simon I. Business - 18/11/2019 Confirmed reviews ALL

Nice clean hotel, conveniently located for my purposes. The one area I would like improvement in (and which isn't covered in this survey) is with the choice of meals in the restaurant for evening dinner. The menus is very limited on options, so if staying for a long period (5 days in my case) there's not enough choice to eat every night, so had to go out for dinner on a few occasions. When staying away on my own I do not particularly like having to go out for and would prefer to eat at the hotel.

Dear Simon, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I was pleased to perceive your encouraging rate and to know that you had an overall enjoyable experience. I did share your feedback with all our team and your comments relating to our restaurant with our F&B Manager and our Chef. Feedback from our guests is really important to us as it gives us the opportunity to continually improve the quality of our services so thank you for sharing it. We hope to welcome you back, Simon, to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Business as usual

Customer review rating 4.3/5

Poul C. Business - 16/11/2019 Confirmed reviews ALL

In this case business as usual means a very friendly staff, a nice, spacious room, windows that open so that one can sleep in the nice, cool night air and a high-quality television with a cornucopia of channels to choose from. Just one small thing: Normally, I get an executive room with a coffee machine and various beverages, but not this time, and no explanation given. My Accor status (naturally) is the same as usual, so I wonder why. By the way, I will be arriving tomorrow again for three more nights with :-)

Dear Poul, Thank you for taking the time to respond to our customer satisfaction survey. I m pleased to know that once again we were able to provide you with a quality experience. However, I am very sorry that an upgrade was not possible this time. This is given whenever possible due to you being one of our regular and loyal guests. We thank you for bringing this to our attention and I will be sure to share this with our Front Office Manager to ensure this is taken into account for improving our service. We look forward to welcoming you back to Novotel Luxembourg Kirchberg, in the coming days. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
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