Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.4/5 2,629 reviews

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Description

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.620998, 6.146072

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Dans le noir ? Luxembourg

More than a restaurant, Dans le Noir? Luxemburg is a place with a unique concept where you dine in total darkness. Served and guided by visually impaired guides-waiters, dive into the heart of an unusual and original experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,629 reviews

TripAdvisor Rating  4.0/5  1,313 reviews

Certificate of excellence 2023

Comfortable room, great breakfast

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

It was a short very comfortable 2 nights with a good breakfast. More coffee in the room would have been nice.

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. I am pleased that your 2 nights with us were to your satisfaction and that you enjoyed the quality of our breakfast offerings. It is always a pleasure to receive positive remarks about the various aspects of our guests' experiences. However, I have taken note of your comment regarding the desire for additional coffee in the room. Our guests' comfort is our top priority, and I appreciate you bringing this to my attention. Should you stay with us again, please feel free to reach out to my team for any additional amenities you need to enhance your stay. We look forward to welcoming you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Rooms basic and requests not managed

Customer review rating 3.0/5

Og Families - Confirmed reviews ALL

I asked for adjoining rooms, one with twin beds and one with a double bed and was told this was not possible. Additionally, the double room was very basic and smelt of cigarette smoke. It was a very basic experience but the price was not a basic price. The parking and dog charge were also expensive.

Dear Ophelia G., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Kirchberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

greet stay with family

Customer review rating 4.5/5

Leah Families - Confirmed reviews ALL

short weekend but well worth it. kids love the place

Dear Leah, I would like to thank you for taking the time to review your stay. We are delighted that the short duration of your stay was filled with joy. It's always a pleasure to learn when our younger guests enjoy our family-friendly amenities. The whole team hope that we may see you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Renovations

Customer review rating 4.0/5

Tom Couples - Confirmed reviews ALL

Ambience of the property is obviously impacted during renovations. It would have been good to have expectations tempered by being alerted when I made my booking. Breakfast was like at a school cafeteria, The website mentions nothing. But the staff were all absolutely lovely.

Dear Tom, Thank you for taking the time to share your experience with us. I am delighted to know that you had a pleasant stay. Regarding the breakfast setup, we aim to provide a comfortable and enjoyable dining experience, and I take your observation seriously. I also understand that advance notice of renovations is essential, and we make every effort to let our guests know this during the booking process. We apologize for any inconvenience this may have caused you. It is a pleasure that you found our staff absolutely lovely, which is a testament to our team's dedication to providing exceptional service to our guests. I hope we will be able to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Poor sound insulation. Temporary Reception over the car park, down some steps and no help with luggage at all. Breakfast was the worst I had in a long time. The room is more of a canteen than a friendly, welcoming, light and airy space. It was noisy and I had to share my table with strangers

Dear Klaus T., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Kirchberg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 1,044 reviews 9.1/10 Location
  • 1,490 reviews 7.4/10 Room
  • 1,347 reviews 8.8/10 Service
  • 36 reviews 6.3/10 WiFi
  • 828 reviews 8.2/10 Breakfast
  • 591 reviews 8.7/10 Cleanliness
  • 19 reviews 3.6/10 Pool

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