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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 8,960 reviews

ALLSAFE approved hotel

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Room 1

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Children's age

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How it works?
Novotel Luxembourg Kirchberg
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+ 15 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Bicycles rental (nearby)
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

N'BISTRO

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,960 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,219 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

alright

Customer review rating 3.5/5

Robert-jan Business - 11/06/2021 Confirmed reviews ALL

Restaurant was good, both breakfast and diner. Reception and facilities also nice. The room however, especially the bathroom, was bad. The sink barely flushed and couldn't be blocked (blocking mechanism was broken), and shower was really bad: no pressure, and fluctuating temperatures from cold to very hot. Not a good way to wake up in the morning.

Dear Robert-Jan, Thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to read that you enjoyed your N’Bistro experience. I would like to express my apologies regarding your bathroom. I have shared your comment with our Housekeeping Manager and Maintenance Manager so they can take care of the mentioned points. Your feedback is very important for us and helps us to improve our quality of service. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Noisy neighbors, noisy corridor, too thin pillows

Customer review rating 3.0/5

Xxxxxx Business - 10/06/2021 Confirmed reviews ALL

See above

Dear Guest, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I’m deeply sorry regarding your experience and I would like to apologize. Regarding the noise did by the other clients, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. Regarding the pillows for your next stay do not hesitate to contact directly the reception; they will propose you with pleasure another type of pillows among our new pillow menu. I will share your feedback with all the team so they will be aware of possible areas of improvement. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services. We hope to have the chance to welcome you again for a much more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

well located

Customer review rating 3.5/5

E. Business - 10/06/2021 Confirmed reviews ALL

the location is ideal when your visit is work visit. nice located between work and the city centre. the staff was very polite and friendly. The rooms were spacious, but very basic, as was the bathroom very basic. It was very clean. Breakfast was also very basic. Overall the price vs quality is out of balance.

Dear Guest, Thank you for sharing your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the friendliness of our team. It is also a pleasure to know that you appreciated the spaciousness and the cleanliness of your bedroom. Regarding your breakfast experience, if you have time and if you want, I invite you to contact me at the following email address: h1… We would love to know how we could have made your experience even better. Your feedback is valuable to us and it helps us to constantly improve the quality of our services. We hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

The best location for the right price!

Customer review rating 5.0/5

Jkb Families - 06/06/2021 Confirmed reviews ALL

We enjoyed our stay at this hotel. The staff members were absolutely amazing. Great location!

Dear JKB, First of all, I would like to thank you for taking the time to respond to our satisfaction survey. It’s a delight to read that you enjoyed your stay and the friendliness of our team. Rest assured I will share your kind feedback with all the Novotel Team. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Deteriorating during last 4 years

Customer review rating 2.0/5

Alise Business - 06/06/2021 Confirmed reviews ALL

Overpriced. Service deteriorating. Broken shower just as exemple

Dear Alise, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I have taken into account your comment and I would like to express my apologies, as your experience did not meet your expectations. Regarding the shower, I have informed our Maintenance Manager so he can take care of it. Once again, please accept my apologies. Your feedback is valuable to us and it helps us to constantly improve the quality of our services. We hope that your next stay will be much more enjoyable. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Pleasant stay

Customer review rating 4.5/5

Franz Business - 06/06/2021 Confirmed reviews ALL

Good. No hiccups.

Dear Franz, Many thanks for taking the time to answer our satisfaction survey regarding our recent stay at Novotel Luxembourg Kirchberg. I am glad to read that you had a pleasant stay. With pleasure, I will share your kind feedback with all the team and I will congratulate them on providing excellent service. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Excellent stay, awesome staff, facilities and location.

Customer review rating 5.0/5

Federico Solo - 01/06/2021 Confirmed reviews ALL

The hotel is top notch, everything in the room is functional, well planned and comfortable. The room has very good decoration and amenities. The staff at the reception was very kind and went the extra mile to accomodate me.

Dear Frederico, Thank you so much for taking the time to share your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. It’s a delight to hear that you had an excellent stay and appreciated the comfort and design of your bedroom and above all the friendliness and professionalism of our team. Rest assured I have share your compliments with all the Novotel Team and in particular with Lize that you mentioned. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We hope to welcome you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Always happy here

Customer review rating 4.5/5

Marco Solo - 25/05/2021 Confirmed reviews ALL

I have been a couple of times here as an Accor member and it’s been a very pleasant experience. Friendly staff, clean and comfy rooms. I’m also happy to have room service available again.

Dear Marco, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am glad to read that you had a pleasant experience and that you enjoyed the comfort of your bedroom and our room service. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. Thank you also for your loyalty. We hope to welcome you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com ,

Nice stay in a nice hotel

Customer review rating 4.0/5

R. G. Families - 25/05/2021 Confirmed reviews ALL

Friendly, helpful staff, spacious bedroom, clean. As a vegan I was dissapointed not to see any options on your menu, but the bistro staff were friendly and accomodating so I didnt go hungry!

Dear R.G, I would like to thank you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you enjoyed the spaciousness and cleanliness of your bedroom and the helpfulness of our team. I will be sure to share this feedback with our team. Regarding your comment about our menu, rest assured that I will share it with our F&B Manager. Your feedback is very important to us and shows where we must improve. We look forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Amazing location, amazing staff!

Customer review rating 5.0/5

Ken Families - 23/05/2021 Confirmed reviews ALL

This was my first time in Luxembourg, and I’m glad I chose to stay here. The hotel is right on a tram stop, with easy access to all the sights we wanted to see in the city. There are several very nice restaurants within walking distance from the hotel, and the staff were very helpful and accommodating during our stay. We will definitely stay there again!

Dear Ken, Thank you so much for taking the time to respond to our satisfaction survey. I’m delighted with our kind compliments about our Team and to read that you enjoyed so much your first stay in Luxembourg! Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to welcome you soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

A pleasant stay

Customer review rating 4.5/5

Johanna Families - 19/05/2021 Confirmed reviews ALL

The beds were great and the hotel was well located. The food from the room-service was below average so better to eat out.

Dear Johanna, It’s a delight to read that you had a pleasant experience at Novotel Luxembourg Kirchberg. Thank you for taking the time to share your feelings with us. I’m pleased to read that our location was ideal for your requirements and that you appreciated the comfort of your bedroom. Concerning the room service, I’m deeply sorry that your experience did not meet your expectations. Rest assured, I will share your feedback with all our team and particularly with our F&B Manager. Your feedback is valuable to us and it helps us to constantly improve the quality of our services. We look forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

good stuffs and dinner

Customer review rating 3.0/5

G. Friends - 18/05/2021 Confirmed reviews ALL

Room cards and parking cards never work for us. Only one EV rechager which is shared with other hotels. Had luck to use it once in three days. room view is horrible and noisy during the day due to the demolisying work.

Dear G., First of all, I would like to thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that you appreciated your room service experience as well as the friendliness of our team. I have taken your comments into account and I would like to apologize as your experience did not meet your expectations. Regarding the works around the hotel, unfortunately it is beyond our control. Concerning the EV recharger, the Mama Shelter Hotel, just a few steps from our hotel does also have some. I invite you to contact me at the following email address : h1… so I can personally take care of your future bookings. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services. We do hope to have the chance to welcome you again for a much enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Good stay considering the pandemic constraints

Customer review rating 4.0/5

I. Business - 14/05/2021 Confirmed reviews ALL

2 nights stay in this hotel, with a dinner served in my room. No breakfast taken. Parking is on top of the price of the room and could be offered as very expensive (24€ per night)

Dear Guest, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to see your overall positive rating. Rest assured I have taken your comments into account and I have shared them with our Front Office and Maintenance Manager. Regarding bedrooms, please know that we are currently working on a renovation project. Furthermore, our Front Office team is available 24/24h to ensure your comfort and satisfaction so please do not hesitate to ask anything you need. Concerning your loyalty card, I invite you to contact me at the following email address : h1… We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you again for a much more enjoyable stay. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Well located

Customer review rating 5.0/5

Ivana M. Business - 14/05/2021 Confirmed reviews ALL

The hotel was clean, quiet, the staff was very friendly and always willing to help. It is well located, I had everything I needed at walking distance.

Dear Ivana, Thank you for such positive feedback to our satisfaction survey. I am delighted to read that you appreciated your stay and above all the cleanliness of your bedroom and the helpfulness of our team. Rest assured I have shared your kind review with all the team and have congratulated them on providing excellent service. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to welcome you again on a future occasion. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Quiet, clean and very nice staff

Customer review rating 4.5/5

Nicolas V. Business - 13/05/2021 Confirmed reviews ALL

As usual, felt welcome and enjoyed the kindness of employees

Dear Nicolas, Thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. It is very rewarding to know that you enjoyed your stay and particularly the kindness of the Novotel Team. I have shared your comments with the team who will be thrilled to know of the impact they had on your experience. Thank you for this kind feedback and for your loyalty. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Good ... but ...

TripAdvisor rating 2.0/5

stmania83 Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

It begs for renovation.

TripAdvisor rating 2.0/5

JarekI Business - 20/07/2020 TripAdvisor review

Not really worth of the price. Bathroom in terrible condition, furniture from late '80. The hotel does not deserve more than 3*. Breakfast, well, typical for Covid time plus eggs foan scrambled eggs. Meh.

Dear Jarekl, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that our stay did not meet all your expectations. Regarding breakfast as you mentioned it is adapted for this specific time. Please know that we do everything to make your stay as pleasant as possible while respecting the sanitary rules. We are always eager to go the 'extra mile' to ensure your comfort and satisfaction and encourage guests to notify us of any issues during their stay. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Marine Petitprez Customer Relationship Manager

Holliday

TripAdvisor rating 5.0/5

tazzioman Couples - 05/02/2020 TripAdvisor review

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

Dear Guest, Thank you for your review. I’m delighted to know that you enjoyed your holiday at Novotel Luxembourg Kirchberg. With pleasure I have shared your kind review regarding cleanliness, our breakfast buffet and the friendliness of our team to all the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to constantly improve the quality of our services and to congratulate our team. We really hope to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Very poor hotel

TripAdvisor rating 3.0/5

Rodney W Solo travel - 04/01/2020 TripAdvisor review

On check in staff not very attentive to detail thus problems. Returned to hotel on second day at 4 pm room not cleaned. So many children running wild and screeming and causing chaos at breakfast. General poor service at breakfast

Dear Rodneywebb, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry to hear about your unsatisfactory experience and I would like to know more about it. If you have the time and if you want, I invite you to contact me at the following email address : h1930-bo2@accor.com. In addition, please do not hesitate to inform the reception desk about the most suitable cleaning schedule for you. I have shared your feedback with all the team so they are aware of possible areas of improvement. We really hope to welcoming you again for a much more enjoyable stay in the future. Happy New Year. Sincerely, Marine Petitprez Customer Relationship Manager

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