Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,106 reviews

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Novotel Luxembourg Kirchberg - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,106 reviews

Customer review rating 4.5/5

Philip B. Business - Confirmed reviews ALL

Great location, comfortable rooms, friendly staff

Dear Philip, Thank you for your positive review. It is wonderful to hear that your time with us met your expectations across various aspects. Our team takes great pride in providing a welcoming atmosphere and ensuring every detail contributes to a comfortable stay. I am delighted our convenient location in Kirchberg, known for its proximity to key institutions and city attractions, added value to your business trip. Your kind words about the attentive service from our staff will be shared with them, as such feedback is truly motivating. We are also pleased that you found the booking process through the Accor ALL App seamless, and our sustainability initiatives resonated with you. Your recognition as a Gold member of our loyalty programme is highly appreciated and reinforces our commitment to rewarding our guests. I hope to welcome you back soon. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Adrian R. Families - Confirmed reviews ALL

One night city break. Exploring Luxembourg.

Dear Adrian, Thank you for sharing this review of your time with us. I am delighted to hear that you found our booking process through the Accor ALL App seamless and that your reward points enhanced your experience. The cleanliness throughout your accommodation and the variety at breakfast are aspects we take great pride in, and I will ensure your kind words reach our team. That said, I sincerely apologize that some elements did not meet your expectations, particularly regarding the sustainability measures you mentioned. While our commitment to eco-friendly practices is ongoing, your feedback about the fridge will be reviewed to align better with our goals. Please know our team is always available to address such concerns during your stay. Nonetheless, it is heartening to note your smooth check-out and appreciation for our team’s service. Your satisfaction motivates us to maintain these standards, and I hope you enjoyed discovering Luxembourg’s charm from our convenient location. I hope to welcome you back soon. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 1.5/5

Reshma M. Business - Confirmed reviews ALL

First night I noticed that the bottle of shower gel was empty, there was no black tea then I tried calling the reception but phones dint work. I requested and informed the lady at reception, she noted in front of me but NOTHING happened, second night same issue. Only during the shower I realized that the request was not taken care of !!! No shower gel, no tea, no phones working. Then i tried chatting the reception through online however NO ONE responded!! I will make sure that my employer knows and un-lists Novotel Kirchberg as one of the recommendation for business stay.

Dear Ms. M., Thank you for sharing your experience with us. We are very sorry that your stay did not reflect the high standards of service that we strive to provide at Novotel Luxembourg Kirchberg. The situation you described regarding the empty shower gel, missing tea, and non-functional phones is unacceptable and does not meet the level of service we aim for. Please be assured that our reception team is available 24/7 to assist with any requests, and our technical team can address any in-room issues immediately. We would also like to clarify that black tea is only provided in our Executive rooms. Toiletries are replenished daily, and any additional needs can be requested at any time at the reception. We sincerely regret the inconvenience and frustration this caused during your stay. Your comments have been shared with the relevant departments to ensure that such situations are avoided in the future. It is very important to us that every guest feels attended to and cared for, and we deeply regret that we fell short in your case. We truly hope to have the opportunity to welcome you back and provide the level of comfort, attention, and service you rightfully expect from a Novotel hotel. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Juha S. Business - Confirmed reviews ALL

Well located and excellent hotel, including very friendly and helpful staff, nice breakfast, great rooms, central location. Will definitely be back on the next trip to Luxembourg.

Dear Juha, Thank you for your positive review. It is fantastic to hear that your stay at Novotel Luxembourg Kirchberg left such a positive impression. I am delighted that our team members, especially the front desk, contributed to your experience with their warm hospitality. Your kind words about the breakfast selection and the comfort of your room are greatly appreciated, and I will ensure to pass on your compliments to everyone involved. We truly value your loyalty as a Silver ALL Accor member and look forward to welcoming you back on your next visit to Luxembourg. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Laddy N. Business - Confirmed reviews ALL

The hotel is calm , no noises, i liked the restaurant too. The customer care staff are all caring and responsive . I enjoyed alot my stay in Luxembourg

Dear Laddy, We appreciate that you have shared your positive review. It is wonderful to know you had such a great stay at Novotel Luxembourg Kirchberg. We are delighted you found our hotel calm and appreciated the attentive service from our team. Your kind words about the restaurant and the care shown by our staff will be shared with everyone involved. It was a pleasure to hear how much you enjoyed your first visit to Europe, and we are glad our welcoming environment contributed to your satisfaction. Thank you also for noticing our sustainability efforts through the in-room notes. We continuously strive to make thoughtful choices that positively impact our surroundings while maintaining comfort for our guests. I look forward to seeing you again. Kind regards, Nicolas HEFTRE, General Manager Novotel Luxembourg Kirchberg

Other web-users rate our hotel

  • 978 reviews 8.7/10 Location
  • 1,454 reviews 8.4/10 Room
  • 1,197 reviews 8.7/10 Service
  • 19 reviews 8.9/10 WiFi
  • 843 reviews 8/10 Comfort
  • 810 reviews 8.5/10 Breakfast
  • 608 reviews 8.8/10 Cleanliness
  • 335 reviews 9.3/10 Vibe

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