Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,082 reviews

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Novotel Luxembourg Kirchberg - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,082 reviews

TripAdvisor Rating  4.3/5  35 reviews

Customer review rating 5.0/5

Arina S. Solo - Confirmed reviews ALL

Great service, and amazing room

Dear Arina, Thank you for positively reviewing your stay. It is wonderful to hear that your stay at Novotel Luxembourg Kirchberg was so enjoyable. I am delighted our service quality and room comfort met your expectations. Your high rating of my team’s dedication and the seamless check-in process will be shared with everyone involved. We take pride in maintaining high cleanliness standards and sustainable practices, so your feedback is particularly encouraging. I hope you were able to appreciate our convenient location near European institutions during your visit. I hope to welcome you back soon. Best wishes, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.0/5

Estelle M. Business - Confirmed reviews ALL

Very unpleasant smell of cigarette in my room, both when I went to sleep and woke up

Dear Estelle M., Thank you very much for sharing your feedback. We are sincerely sorry that your room was affected by the smell of cigarette smoke, making your stay less comfortable. Please rest assured that we have reported this issue to our housekeeping team to ensure that our cleaning and room preparation procedures are reinforced. Additionally, our reception is available 24/7, should any concerns arise during your stay, to make sure you are taken care of immediately. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards of quality and comfort we aim to offer all our guests. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 0.5/5

Oleksandr A. Business - Confirmed reviews ALL

request was sent to 'H1…'; 'NOVOTEL Luxembourg Kirchberg RE' <H1…> Dear Novotel Luxembourg team, I stayed at the hotel from November 17 to 19. (Receipts are attached) I initially paid for the stay in USD, but later requested a refund in USD and paid in EUR. When paying with my card, I was charged USD 246.85 and USD 598.62 for the first and second nights (a total of USD 845.47). Upon refund, I received USD 234.58 and USD 568.86 respectively (a total of USD 803.44). The difference between the amount paid and the amount refunded is USD 42.03 (USD 845.47 - USD 803.44 = USD 42.03), which is less than what was originally paid. I kindly ask you to return the difference of USD 42.03. Kind regards, Oleksandr A.

Dear Oleksandr A., Thank you very much for sharing your experience with us. We sincerely apologize for any confusion regarding your payment and refund. We fully understand how this situation could be concerning. Please be assured that you are currently in contact with our Front Office Manager, who is following up closely with you regarding your request. We appreciate your communication on this matter and remain available should you have any further questions. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Pekka V. Business - Confirmed reviews ALL

Spacious rooms and good location. Breakfast was very good. Lobby service ok. One issue: the room in my room (this was 450) would not close properly. I meant to mention at the lobby when leaving but forgot. You should fix it. Leaving the room, one notices this issue (door almost closes but gets stuck in the end) and then you push the door closed. However, coming in to the room, you might not. Hence, my first night I slept with the door almost closed.

Dear Pekka, Thank you for taking the time to respond to our customer satisfaction survey. I’m delighted to hear you found our breakfast offerings enjoyable and appreciated the comfort of your room’s spacious layout. However, I sincerely regret the maintenance concern you encountered. Our technical team has been alerted to investigate this matter thoroughly. Nonetheless, I’m pleased to hear our central Kirchberg location proved convenient for your needs, and that your overall experience reflected the high standards we strive to maintain. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 2.0/5

Salman H. Business - Confirmed reviews ALL

Had an issue with the heating in the room. The staff brought me a portable heater which helped. But not an issue I’d expect from Novotel. Other than that, it was fine.

Dear Salman H., Thank you for taking the time to share your feedback following your recent stay at Novotel Luxembourg Kirchberg. We are glad that Mateo was able to assist you promptly with the portable heater. However, we sincerely apologise for the inconvenience caused by the heating issue in your room, which is not the standard we aim to provide at Novotel. We also note your comments regarding the check-out experience and value for money. Your feedback has been shared with our team to ensure that future guests have a seamless experience and that all aspects of their stay meet our high standards. We truly appreciate your feedback and hope to have the opportunity to welcome you back soon for a more comfortable and enjoyable stay. Kind regards, Novotel Luxembourg Kirchberg

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Other web-users rate our hotel

  • 978 reviews 8.7/10 Location
  • 1,429 reviews 8.4/10 Room
  • 1,178 reviews 8.7/10 Service
  • 19 reviews 9/10 WiFi
  • 815 reviews 8.1/10 Comfort
  • 787 reviews 8.4/10 Breakfast
  • 601 reviews 8.9/10 Cleanliness
  • 341 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.