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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 8,875 reviews

ALLSAFE approved hotel

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Novotel Luxembourg Kirchberg
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+ 24 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Bicycles rental (nearby)
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Nespresso machine
Rooms

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'BISTRO

Non contractual photo

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

8,875 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,218 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice hotel in business district

Customer review rating 4.5/5

Marco Solo - 18/04/2021 Confirmed reviews ALL

I enjoyed my short stay in this Novotel. Staff is friendly and the executive room had all I needed. Due to COVID restrictions it was only possible to have drinks and food outdoors until 18:00. Cleanliness is also top.

Dear Marco, Thank you for sharing your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I was pleased to read that you enjoyed your stay with us and in particular the comfort and cleanliness of your bedroom and the friendliness of our team. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We do hope that our restaurant N’Bistro will be able to welcome you soon. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you back. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Good stay

Customer review rating 3.5/5

Joanna Families - 18/04/2021 Confirmed reviews ALL

Very friendly staff.

Dear Joanna, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Thank you for this positive comment about your stay. With pleasure, I will share your kind feedback with all the Novotel Team so they are aware of their contribution to your satisfaction. We hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

What did I pay for?

Customer review rating 2.0/5

Alberto Business - 16/04/2021 Confirmed reviews ALL

Main highlight is that the hotel is located in Kirchberg, which is close to most offices in LUX. However, several things did not work out: 1) cold water in the evening, for which I had to call both nights to get fixed; 2) a recurrent intermittent noise from something like a water pump; 3) no cleaning service (ah but I had to ask for it, if I only I knew).. what I got in return was a free meal, which I think was a nice gesture. But the point is, you need to cover the basics!

Dear Alberto, First of all, I would like to thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. Please be assured that I have paid close attention to your feedback and I would like to apologize, as your experience didn’t meet your expectation and does not reflect our quality level. Concerning the technical problems, we are sorry for the inconvenience. Be assured that our maintenance team has done their best to resolve the problem quickly. Due to the current health situation, for the comfort and safety of our guests and staff, employees are not allowed to enter your bedroom when you are present. For this reason, the room cleaning service is not systematic. It has to be planned with our reception team. I have shared your feedback with all the team and particularly our Maintenance Manager and our Front Office Manager so that this does not happen again. Once again, I would like to express my apologies for your experience. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. For your future stays, please do not hesitate to contact me directly at the following email address : h1… so I can personally take care of your reservation. We hope to have the chance to welcome you for a much enjoyable stay. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Well located

Customer review rating 4.0/5

H..kim Families - 11/04/2021 Confirmed reviews ALL

It is very well located hotel. Traffic is very convenient and shopping center is near.

Dear Kim, I am grateful to you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg I was pleased to read that our location were ideal for your requirements. Concerning your feedback, please allow me to express my sincerest apologies. We are always available to ensure your comfort and satisfaction and encourage our guests to notify us of any issues while on site so we may take appropriate action. In any cases, I have shared your feedback with all the team and particularly our Housekeeping Manager so she can take appropriate actions to avoid any future occurrence. Once again, thank you for your feedback, which allow us to improve our quality of services. We do hope to welcome you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

excellent hospitality in spite of limitations under COVID 19 regulations

Customer review rating 4.5/5

Robert R. Business - 23/03/2021 Confirmed reviews ALL

fantastic staff, very supportive, very professional

Dear Robert R., I would like to thank you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I was glad to read that your experience did meet all your expectations. Be assured that I have shared your review with all the team, they will be glad to learn that their work was deeply appreciated. Feedback like yours is our greatest rewards and it gives us the opportunity to congratulate our staff, so thank you again for sharing it. We hope to have the pleasure to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Unpleasant staff

Customer review rating 2.0/5

Busola Families - 09/03/2021 Confirmed reviews ALL

Some staff were wonderful while others were unpleasant and even rude.

Dear Busola, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that your stay did not meet all your expectations and I would like to express my sincerest apologies. Rest assured that I have shared your review with our all our team. If you have the time, I would certainly like to learn more about your experience as your feedback is very important to us and shows where we must improve. So please do not hesitate to contact me at the following email address: h1… Regarding your comment about the guarantee, I confirm that we have request its cancellation. We are always eager to go that 'extra mile' to ensure your comfort and satisfaction and encourage our guests to notify us of any issues while on site so we may take appropriate action. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com
Customer review rating 3.5/5

Anonymous Business - 25/02/2021 Confirmed reviews ALL

Good experience, hotel is in need of a refresh, knowing that Covid is not facilitating this though.

Dear Guest, I would like to thank you for taking the time to answer our satisfaction survey regarding your last stay at Novotel Luxembourg Kirchberg. I am glad to read that you appreciated your stay with us. Regarding your comment, please know that we are currently working on a renovation project. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. Please be assured I have shared this with our team. We hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Very comfortable hotel

Customer review rating 5.0/5

Toula G. Business - 04/02/2021 Confirmed reviews ALL

I came for work so I needed calmness, cleanliness and a good bed! I got all of these. I slept well and I had everything that I needed from the hotel and its staff.

Dear Guest, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I’m glad to read that you enjoyed so much your stay and your bedroom. I will share your kind feedback with all the team and particularly with our Housekeeping Manager so she can congratulate her team. Feedback like yours is our greatest reward so thank you for sharing it. We hope to see you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Efficient uncomplicated stay

Customer review rating 5.0/5

Anonymous Business - 02/02/2021 Confirmed reviews ALL

I was there for work during covid restrictions. Easy checkin and out. Easy to order food. Clean facilities. Very friendly staff. Good room with very convenient desk to work.

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I’m glad to read that you appreciated your stay and that you enjoyed working in your comfortable bedroom. Rest assured I will share your kind feedback with all our team and I will congratulate them. It is always pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Everything perfect!

Customer review rating 5.0/5

Ian B. Couples - 25/01/2021 Confirmed reviews ALL

Everything was perfect! The reception, the room, room service, breakfast, check-out. So fast, so good, so nice and welcoming. The bed was very comfortable and the bathrooms super modern and clean (the giant rain-shower is fantastic).

Dear Ian, We are grateful to you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg I am pleased to see your excellent rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the comfort and the cleanliness of your bedroom. It is also a pleasure to know that you appreciated the helpfulness of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

unhelpful staff

Customer review rating 3.0/5

Jason Business - 25/01/2021 Confirmed reviews ALL

My airline misplaced my luggage and they mentioned it will be delivered the next day, they did not provide a return "confirmation slip". Upon checking in, we asked the receptionist if they could collect that for us since we need it for travel insurance reimbursement. When the luggage arrive, the staff did not receive any slip in the morning. During the evening, when i approached Caesar, he could only shake us off saying he doesnt know anything and there is no "paper" without a hint of empathy. I was taken aback by his nonchalence and not offering any attempt to help. On the 12th January, i wrote an email to 'H1…' to ask for manager's contact but no one had responded to that yet. I was very disappointed in that but I choose to stay on in the hotel because of the good relations build with one of your old staff- Alan.

Dear Jason, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I have taken your comments into account and I would like to apologize as your experience did not meet your expectation. Concerning the confirmation slip, unfortunately we did not receive it when the company came for bringing back your luggage. Let me express my apologies regarding this and concerning the email. Rest assured I will proceed to the necessary verification. For any request, you can contact me directly at : h1… or our Front Office Manager Claire at : h1… We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. Please be assured we have shared this with our team. We hope to see you again for a much more enjoyable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Been here for many times. Always great quality

Customer review rating 4.5/5

Auke B. Business - 23/01/2021 Confirmed reviews ALL

Impeccable. You took account of our breakfast wishes and previous remarks, great. Great room and bed as always

Dear Auke, First of all, thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. Thank you also for your loyalty. I am pleased to read that you enjoyed your stay with us and particularly the comfort of your bedroom and our breakfast room service. With pleasure I will share your kind feedback with all the Novotel Team and especially with our breakfast team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you again soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

good location

Customer review rating 3.0/5

Petra Business - 21/01/2021 Confirmed reviews ALL

Generally I like staying in this hotel, but this time, unfortunately, it was less pleasant. While room service was great, I don't know why nobody cleaned my room during my 3 night stay. I understand that COVID is an issue, but we could have arranged for a time where I am not in my room for many hours so that the cleaning staff can get in safely. The system of adjoining rooms was also a huge problem for me, since apparently jet lagged pilots were in the rooms around me, listening to music and whatever from 2 am to 6 am. Since I had to work on a normal schedule, it was devastating, that I couldn't sleep because of the noise (I knocked, asked them to turn it down, called reception, nevertheless, the music stopped and then kept coming).

Dear Petra, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. Thank you also for your loyalty. I am pleased to know that you appreciated our room service. Nevertheless, we are disappointed that we didn't meet all your expectations. Due to the current health situation, for the comfort and safety of our guests and staff, employees are not allowed to enter your bedroom when you are present. For this reason, the room cleaning service is not systematic. It has to be planned with our reception team. Please be aware that cleaning is one of our priorities, which is why we have set up a strict cleaning and disinfection protocol as attested by our "ALL SAFE" certification validated by an external organization. Please allow me to express my apologies. Rest assured that I will share your feedback with our Front Office Manager and our Housekeeping Manager so that we may carry out corrective measures. Regarding the noise did by the other clients, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. Please be assured we have shared this with our team. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Well located and polite staff

Customer review rating 3.0/5

Elena Business - 12/01/2021 Confirmed reviews ALL

My roomcwas not cleaned after the first night

Dear Elena, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to know that you appreciated our location and the politeness of our team. However, I am disappointed that we didn't meet all your expectations. Due to the current health situation, for the comfort and safety of our guests and staff, employees are not allowed to enter your bedroom when you are present. For this reason, the room cleaning service is not systematic. It has to be planned with our reception team. Please be aware that cleaning is one of our priorities, which is why we have set up a strict cleaning and disinfection protocol as attested by our "ALL SAFE" certification validated by an external organization. Please allow me to express my apologies. Rest assuredI will share your feedback with our Front Office Manager and our Housekeeping Manager. Once again, thank you for your feedback which allows us to improve the quality of our services. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Excellent stay!

Customer review rating 5.0/5

Catherine Families - 24/12/2020 Confirmed reviews ALL

Great staff, great services, great rooms especially the beds. Room service was excellent both for dinner and breakfast.

Dear Catherine, First of all, thank your for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am delighted to read that you enjoyed your stay so much and particularly the helpfulness of our team and our room service. Rest assured that I will share your kind feedback with the Novotel Team and particularly with Lucas that you mentioned and our chef so he can congratulate his team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Looking forward to welcoming you back next week. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Good ... but ...

TripAdvisor rating 2.0/5

stmania83 Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

It begs for renovation.

TripAdvisor rating 2.0/5

JarekI Business - 20/07/2020 TripAdvisor review

Not really worth of the price. Bathroom in terrible condition, furniture from late '80. The hotel does not deserve more than 3*. Breakfast, well, typical for Covid time plus eggs foan scrambled eggs. Meh.

Dear Jarekl, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that our stay did not meet all your expectations. Regarding breakfast as you mentioned it is adapted for this specific time. Please know that we do everything to make your stay as pleasant as possible while respecting the sanitary rules. We are always eager to go the 'extra mile' to ensure your comfort and satisfaction and encourage guests to notify us of any issues during their stay. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Marine Petitprez Customer Relationship Manager

Holliday

TripAdvisor rating 5.0/5

tazzioman Couples - 05/02/2020 TripAdvisor review

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

Dear Guest, Thank you for your review. I’m delighted to know that you enjoyed your holiday at Novotel Luxembourg Kirchberg. With pleasure I have shared your kind review regarding cleanliness, our breakfast buffet and the friendliness of our team to all the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to constantly improve the quality of our services and to congratulate our team. We really hope to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Very poor hotel

TripAdvisor rating 3.0/5

rodneywebb Solo travel - 04/01/2020 TripAdvisor review

On check in staff not very attentive to detail thus problems. Returned to hotel on second day at 4 pm room not cleaned. So many children running wild and screeming and causing chaos at breakfast. General poor service at breakfast

Dear Rodneywebb, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry to hear about your unsatisfactory experience and I would like to know more about it. If you have the time and if you want, I invite you to contact me at the following email address : h1930-bo2@accor.com. In addition, please do not hesitate to inform the reception desk about the most suitable cleaning schedule for you. I have shared your feedback with all the team so they are aware of possible areas of improvement. We really hope to welcoming you again for a much more enjoyable stay in the future. Happy New Year. Sincerely, Marine Petitprez Customer Relationship Manager

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