Novotel Luxembourg Kirchberg Hotel 4 stars

Name: Novotel Luxembourg Kirchberg
Address: LUXEMBOURG, L-2226, LUXEMBOURG
Telephone: (+352)4298481
Rating: 4.4

Customer review rating 4.4/5 9,062 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

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+ 15 Services

Novotel Luxembourg Kirchberg Hotel

Hotel that makes every moment matter

Novotel Luxembourg Kirchberg is located in Kirchberg Neighborhood, it proposes spaciousness and comfortable rooms. Take a glance at our restaurant N'Bistro, discover the cosy ambiance and the creative food.

Bram Maes, Hotel Manager

Make yourself at home at the business and family-friendly Novotel. Check in to 4-star comfort at Novotel Luxembourg Kirchberg, which is in an ideal location for business meetings and leisurely visits to the city centre. Our modern and spacious rooms are ideal for both working and relaxing and are equipped with a minibar, work desk, sofa, air conditioning and free WiFi. Enjoy a lavish breakfast buffet in the cheerfully decorated restaurant and take a moment to unwind during lunch or dinner.

The Novotel is only steps away from several European institutions and the city centre can be reached with a 10-minute bus ride. The city's historical centre, about two kilometres from the hotel, is a great place for grabbing a bite and exploring culture. Visit the contemporary art at Casino Luxembourg, go shopping in the historical streets or be amazed by the Notre Dame Cathedral. Near the Novotel you can also find the art museum MUDAM and Shopping Center Auchan Kirchberg.

The hotel is easily accessible by both car and public transport. The A1/E44 highway, a bus and tramway stop are to be found nearby. From the hotel, you will easy reach to the historical city center.

Hotel extras

Ideal for business meetings and close to the centre
Modern and spacious rooms with minibar, desk and sofa
ALLSAFE Bureau Veritas label
Meeting rooms and fitness centre on-site
20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking (Paying) 11.50 EUR/day
- Public outdoor parking (Paying) 21 day
- Public indoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowed Paying
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
- Dutch
- Portuguese
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PM Paying
Electric car recharging units
Laundry
- Dry cleaning / Ironing (Paying)
- Ironing room
- Shoe shine machine
Boutique Gourmande

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24/24
- Opening hours : Week-end 24/24

Fitness centre
Babysitting on request
Golf
- Golf course 18 holes (Paying) (nearby)
- Golf course 9 holes (Paying) (nearby)
- Golf practice facilities (nearby)
- Golf lessons (nearby)
Bicycles rental (nearby)

9 Meeting room(s)
Conventions hotel
Web Corner on a Mac

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-out
- Late Checkout
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-out
- Late Checkout
Wi-Fi
- High Speed WiFi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 53 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private
- 36 parking spaces
- Electric car recharging units
- On site
- Parking opened 24/7
- Parking with security service
- Private

INDOOR (Extra)
- 53 parking spaces
- On site
- Parking opened 24/7
- Parking with security service
- Private
OUTDOOR (Extra)
- 36 parking spaces
- Electric car recharging units
- On site
- Parking opened 24/7
- Parking with security service
- Private

1 Bar(s)
1 Restaurant(s)
- Buffet (Extra)
- Express (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
1 Restaurant(s)
Breakfast (Extra)
- Buffet (Extra)
- Express (Extra)
Room service
- Cold snacks
- Hot meals

Fitness centre

Fitness centre

Babysitting on request
- Children's library
- Indoor playground for children
- Play area

Babysitting on request
Services for children
- Children's library
- Indoor playground for children
- Play area

9 Meeting room(s)
Meeting rooms

9 Meeting room(s)
Meeting rooms

- Golf - nearby
- Gym

Sports activities
- Golf - nearby
- Gym

- 100% Non Smoking Property
- Air Conditioning
- 1 room for people with reduced mobility
- 260 non-smoking rooms
- 260 rooms
- 36 connecting rooms
- 42 family rooms
- 7 floors
- Arabic
- Dutch
- English
- French
- German
- Italian
- Portuguese
- Spanish
- Dry cleaning / Ironing
- Pressing (Extra)
- Iron at reception
- Safe deposit box at reception
- Shoe shine machine

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
Hotel informations
- 1 room for people with reduced mobility
- 260 non-smoking rooms
- 260 rooms
- 36 connecting rooms
- 42 family rooms
- 7 floors
Languages spoken at the hotel
- Arabic
- Dutch
- English
- French
- German
- Italian
- Portuguese
- Spanish
Laundry / Valet Services (Extra)
- Dry cleaning / Ironing
- Pressing (Extra)
Services available at reception
- Iron at reception
- Safe deposit box at reception
- Shoe shine machine

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

BUSSES AT THE TRAIN STATION : Eurobus Mudam SDC
TRAMWAY LUXEMBOURG : T1 PHILHARMONIE

By plane
LUXEMBOURG FINDEL At 7km / 4.35 miles
By car
EXIT 8 - KIRCHBERG At 3km / 1.86 miles
By train
LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Superior Room with 2 queensize beds

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Superior Room with 1 queensize bed

Max. number of persons: 2
Area: From 27 m² / 291 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Executive Room with 1 queen-size bed and sofa

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine
Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Comic themed Executive Family Room

Max. number of persons: 4
Area: From 30 m² / 323 sq ft

Free in Room Mineral Water
Coffee/tea making facilities
Nespresso machine

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Monday 11:00 - 16:00
Tuesday 11:00 - 16:00
Wednesday 11:00 - 16:00
Thursday 11:00 - 16:00
Friday 11:00 - 16:00
Saturday Closed
Sunday Closed

N'BISTRO

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Monday 10:00 - 01:00
Tuesday 10:00 - 01:00
Wednesday 10:00 - 01:00
Thursday 10:00 - 01:00
Friday 10:00 - 01:00
Saturday 10:00 - 01:00
Sunday 10:00 - 01:00

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 276 m²
Maximum capacity: 300 people
Maximum banquet capacity: 210 people

Find out more

Poorly constructed rooms and not sound proof.

Pejman H. M. Families - 22/07/2021 Confirmed reviews ALL

While the hotel was clean and the staff were very friendly, I had to give the hotel a very low rating because of poorly constructed walls separating the rooms. We could hear the family next door until late at night and وی early in the morning. Not because they were incinsidrerd, they had two kids, but because the walls are not sound proof.

Dear Pejman, First of all, I would like to thank you for taking the time to respond to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comment and I would like to apologize, as your experience did not meet your expectation. Regarding the noise did by the other clients, do not hesitate to contact directly the reception, they will take the appropriate measures to prevent this occurrence. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Anonymous Couples - 21/07/2021 Confirmed reviews ALL

Pleasant stay

Dear Guest, First of all, I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am glad to know your encouraging rating and to read that you had a pleasant stay. Rest assured, I will share your feedback with all the team and particularly with our Housekeeping Manager. Your feedback is very important for us and helps us to maintain our high standards. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. Looking forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

good stay, child friendly

Q. Families - 21/07/2021 Confirmed reviews ALL

family friendly hotel, nice extras for children, very good buffet breakfast

Dear Q., Thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am delighted to read that you and your family enjoyed your stay and our attentions. I will share your kind review with all the team and particularly with our F&B Manager so he can congratulate our breakfast team. Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We look forward to welcoming you and your family again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Great stay and very friendly staff!!

Sveinhildur T. Families - 16/07/2021 Confirmed reviews ALL

From check in to check out everything was very smooth. Great breakfast and all Covid measures were excellent!!

Dear Sveinhildur, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am delighted with the excellent rating you have attributed to our establishment. I am pleased to know that you felt safe with the measures put in place for cleaning and disinfection (which are approved by the label ALL SAFE). Feedback like yours is our greatest reward and it gives us the opportunity to congratulate our team, so thank you again for sharing it. We hope to welcome you soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Mitch Friends - 16/07/2021 Confirmed reviews ALL

The room was clean, we had 2 big beds. The receptionist did a good job. In the morning, one initial roommember was not in his bed, in his place, a completely unknown women was there. The was no toilet brush, which I had to explain in french to that lady. I left the room early in the morning. It was a great experience

Dear Mitch, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you enjoyed the cleanliness and the comfort of your bedroom as well as the friendliness of our team. I will be sure to share this feedback with our team. Concerning the bathroom, we decided to take off this kind of convenience for hygiene reason. Moreover, be assured that bathrooms are daily cleaned. Be assured, that we have well noted your preferences for your future stays. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good stay

Loukas Z. Business - 16/07/2021 Confirmed reviews ALL

Everything I needed was there.

Dear Loukas, Thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am delighted with the positive rating you have given our establishment and it was a pleasure to share your comments with our entire team. I have taken note of your feedback about the breakfast. If you have time and if you want, I invite you to contact me at the following email address : h1… We would love to know how to improve our guest’s experience breakfast. Looking forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Reliable choice and good location

Traveller Business - 16/07/2021 Confirmed reviews ALL

All was fine, as expected. Very good location in relation to EP building.

Dear Traveller, I would like to thank you for taking the time to respond to our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to read that you appreciated your stay and that our location was ideal for your requirements. Concerning your loyalty points, I confirm that they have well been credited. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good stay

Bert Business - 13/07/2021 Confirmed reviews ALL

Simple but really clean hotel room and bathroom. Great service at the reception

Dear Bert, I would like to thank you for answering our satisfaction survey regarding your stay at Novotel Luxmebourg Kirchberg. I am pleased to read that you appreciated the comfort of your bedroom as well as the service. Rest assured, I will share your feedback with all the Novotel Team so they will be aware of their contribution to your satisfaction. We are looking forward to welcoming you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good hotel

Daniel Families - 11/07/2021 Confirmed reviews ALL

Good stay overall and quite convenient

Dear Daniel, Thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am glad to read that you had an enjoyable stay. With pleasure, I will share your feedback with all the team. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Wrong invoice and charged more

Rm Business - 09/07/2021 Confirmed reviews ALL

I was in Luxembourg for 1 night for business meetings with Ministry of Foreign and European Affairs. They suggested this hotel - overall a good stay! However i am very disappointed that i have been charged more. The invoice i received and the amount taken from my account are different. When i called the hotel the gentleman was not very receptive to my complaint- he suggested i contact my bank even though the hotel made the mistake. I now have to waist time in contesting this amount with my bank, this is very unfortunate and I will not come back and of course inform my colleagues. The hotel and stay were fine but this is running the experience.

Dear RM, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your feedback. I am pleased to read that you had an enjoyable stay. Regarding your invoice, please allow me to express my apologies regarding the misunderstanding. We took a guarantee superior of the total amount on your credit card for possible extra charge. It’s only a guarantee not a payment. Further to your survey, we tried to contact you by email. If you need additional information, please contact me at the following email address h1… We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonymous Business - 07/07/2021 Confirmed reviews ALL

executive rooms can be more 'executive'

Dear Guest, Thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comment about your executive bedroom. If you have time and if you want I invite you to contact me directly at the following email address : h1… In fact, we are planning to work on an executive concept project and feedbacks from our guests will be much appreciated. We look forward to welcoming you in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

family friendly stay!

Gaspard Families - 06/07/2021 Confirmed reviews ALL

We stopped on our way down south and were welcomed by a friendly staff who gave our children a great little drawing game. The room was comfortable and quiet, the bed was very soft and comfortable. We had a great dinner on the terrace outside. Service was excellent. Also breakfast offered a large choice and the Covid measures are in place. Checkout was smooth. A great place to stay with kids!

Dear Gaspard, Thank you for responding to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you and your family enjoyed your stay with us and particularly the friendliness of our team and your dinner. I will be sure to share this feedback with our team and in particular with Marien, Maksim and Emily that you mentioned. Feedback like yours is our greatest reward, thank you again for sharing it. We hope to see you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Very taste food, clean room

Family D. Families - 06/07/2021 Confirmed reviews ALL

Everything was nice and clean. Good for kids - they where happy!

Dear Guests, I would like to thank you for sharing your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that all the family enjoyed the stay with us. I am glad to know that you appreciated the cleanliness of your bedroom and your N’Bistro experience. With pleasure, I will congratulate all the team, thank you again for your feedback. We look forward to welcoming your family soon again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Well located

Demi Business - 06/07/2021 Confirmed reviews ALL

Well located For work. I had a relaxing stay - only disappointment : wall to wall carpet in rooms and corridors - something I systematically avoid in hotels…

Dear Demi, I would like to thank you for answering our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to know your positive rating and above all to read that you had a relaxing stay. Concerning your comment about the corridors, please allow me to express my apologies. I have informed our Housekeeping Manager so she can take care of it. Thank you also for your comment about the carpet. Your feedback is very important for us and helps us to maintain our high standards. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Very comfortable business hotel at a convenient location

A T. F. C. Business - 02/07/2021 Confirmed reviews ALL

The staff are very courteous and helpful. I would like to single out the ladies at the reception, as well as the two gentlemen who work in the hotel restaurant. Rooms are spatious and comfortable.

Dear Guest, Thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. Concerning the welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your loyalty card. If you agree with this offer, you can contact me directly at the following email address: H1… Feedback like yours is our greatest reward, so thank you again for sharing it. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Great location. Near transportation, restaurants, and sports.

Chris Families - 02/07/2021 Confirmed reviews ALL

Had a great stay here. Great location next to everything you need. Quiet rooms.

Dear Chris, Thank you for taking the time to respond to our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. I am pleased to read that you enjoyed your stay with us and that you appreciated our location near the city centre and your points of interest. It is always pleasure for us to acknowledge the satisfaction of our guests and to share it will all the team so thank you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

The room service was good ; the menu could be more varied

S. S. Business - 01/07/2021 Confirmed reviews ALL

see above

Dear s., I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am thrilled to hear that you enjoyed the helpfulness of our team. With pleasure, I will share your compliments with all our team and particularly with our Housekeeping Manager so she can congratulate the mentioned team member Aicha. Regarding your comment about the menu, if you have time and if you want, I invite you to contact me at the following email address: h1… as we would love to know how to improve it. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Anonymous Business - 30/06/2021 Confirmed reviews ALL

Bed was uncomfortable. Service was good.

Dear Guest, First of all, thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and comments. I am glad to know that you appreciated the service provided by the Novotel Team. I am deeply sorry to read that our bed linen did not meet your expectation. I have informed our Front Office Manager and our F&B Manager regarding your comments so they can take the appropriate measures. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Flexible

Didrik Business - 30/06/2021 Confirmed reviews ALL

As event organiser I was very impressed by their flexibility. Thanks

Dear Didrik, Thank you for responding to our satisfaction survey regarding your recent stay. I am pleased to know that you appreciated your stay with us. Thank you also for your compliment regarding the flexibility of our event team. Rest assured, I will share it with them and will congratulate them. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to welcome you again at Novotel Luxembourg Kirchberg. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

As good as before pandemics

Sa Business - 30/06/2021 Confirmed reviews ALL

Helpful staff. Clean. Perfect location.

Dear SA, Thank you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. Thank you for the high rating you have given us and your positive comments, which I have shared with our team. It gives me the opportunity to congratulate them on providing an excellent service. Feedback like yours is our greatest reward and it gives us the opportunity to improve our quality of service, so thank you again for sharing it. We do hope to welcome you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

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