Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 9,640 reviews

ALLSAFE approved hotel

Information message

Novotel Luxembourg Kirchberg
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+ 22 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Fax: (+352)438658

Check-in from 15h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION:  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG:  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS:49.620998, 6.146072

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

N BISTRO

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,640 reviews

TripAdvisor Rating 4.0/5

1,239 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

perfect stay

Customer review rating 5.0/5

Mohamed Families - 09/01/2022 Confirmed reviews ALL

We are all satisfied

Dear Mohamed, Thank you for this kind review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again soon, Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Simply excellent

Customer review rating 5.0/5

Chiara Business - 08/01/2022 Confirmed reviews ALL

Very kind staff, perfect location for my business commitments, respect of sanitary measures and flexibility. We truly enjoyed our stay and hope to come back soon!

Dear Chiara, Thank you for sharing this lovely review. I am glad that our location was ideal for your requirements. It is a pleasure to know that we were able to provide you with a pleasant stay and that the measures we have implemented and our hard-working team ensured you felt secure during your time with us. I have shared this with the Novotel Team as it is very important for us to receive feedback from our guests which inspires us to continue providing excellent service. We regret that due to the 'do not disturb' on your door, our housekeeping team did not service your room. On a future visit, please do not hesitate to inform our reception team so that we might take action. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Fantastic stay!

Customer review rating 4.5/5

Sieske M. Couples - 07/01/2022 Confirmed reviews ALL

Very helpful and kind personnel. Breakfast was good, lunch and dinner very good and the wine was perfect! The location is very good. The room was spacious and clean, the bed was very nice.

Dear Sieske, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. We are happy to know that you had an enjoyable stay and appreciate your mention of our dining options. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards; we are truly delighted to know that you received courteous and professional service during your stay. We look forward to welcoming you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Pleasent Stay

Customer review rating 4.5/5

Kishore K. Families - 04/01/2022 Confirmed reviews ALL

Enjoyed the stay at Novatel, Close to all site seeing locations and Nice breakfast!

Dear Kishore, Thank you for this review of your time at our hotel. It is rewarding to hear that our location helped you make the most of your stay and that you appreciated our tasty breakfast buffet, it is a pleasure to receive this type of feedback and we will be sure to share it with the kitchen team. It would be a pleasure to welcome you back on another occasion. Our best wishes for 2022, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Eu district

Customer review rating 4.5/5

Koenraad Families - 29/12/2021 Confirmed reviews ALL

A pleasent location to stay in the European District. It makes it easy to leave the city to other destinations or to use the free public transport towards the city center. The staff does their utmost to make your stay a pleasant one.

Dear Koenraad, Thank you for your comments regarding your recent stay at our hotel. I am thrilled to know that everything was to your satisfaction during your stay, especially our location. We appreciate your mention of our team who work hard to ensure that every guest has the best experience possible. It would be a pleasure to welcome you back to Novotel Luxembourg Kirchberg. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58
Customer review rating 5.0/5

Natasa Families - 26/12/2021 Confirmed reviews ALL

we werw werw happy that the kids get a baloon and a dog a ball. thank you the wemen at the receptions, there were wery nice.

Dear Natasa, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am pleased to know that your stay met your expectations and that our high standards were just as expected. Thank you for your kind compliment regarding the friendly service of our team; your positive feedback inspires us to continue with our efforts. Wishing you a joyous holiday season. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Well located but outdated rooms

Customer review rating 2.5/5

Daria Friends - 26/12/2021 Confirmed reviews ALL

That’s a conveniently located business hotel but the rooms are very basic and outdated. Mattress, bed linen, duvet, pillow are not comfortable. Bathrooms are ok though.

Dear Daria, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I’m glad to read that our location was ideal for your requirements. Concerning bedrooms, please know that we are currently working on a renovation project. Regarding pillows, for your next stay, do not hesitate to ask our pillows menu so we can suggest one that suits you better. We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Wishing you a happy holiday season. Looking forward to welcoming you again soon for a much more enjoyable stay. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Great stay, friendly staff, delicious breakfast! strongly recommended!!

Customer review rating 4.0/5

Eriko Business - 23/12/2021 Confirmed reviews ALL

+we traveled for business, we had a very pleasant stay. Rooms and beds are very comfortable. Friendly and very kind staff. easy access to the airport (by bus) and to the center of luxembourg by tram (only few stops via tram for free). there is a great restaurant next to the hotel, supermarket and Paul cafe. - we only asked for extra soap and shampoo, since they gave us one small piece of them and we were two. still they didnt have any amenities as 4* hotels do. not even conditioner or a body lotion.

Dear Eriko, Thank you for taking the time to respond to our hotel regarding your recent stay. I am grateful for your kind comments about our dedicated team who work hard to ensure we deliver the best service for our guests. It is a pleasure to know that you enjoyed our breakfast to set you up for the day. Additional amenities such as body lotions are available in our executive roos along with bathrobes, slippers and espresso machines; we would be happy to assist with room selection on your next stay. It would be a pleasure to welcome you back to Novotel Luxembourg Kirchberg. Very best wishes for a joyous holiday season, Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Great stay as always

Customer review rating 4.5/5

Tonino B. Business - 19/12/2021 Confirmed reviews ALL

Excellent service and quality of the room and food is correct towards the price paid.

Dear Tonino, I would like to thank you for taking the time to share your opinion with us regarding your stay at our hotel. It is a pleasure to hear that we continue to meet your expectations. Our team works hard to provide a great stay to every guest, and this will encourage us to continue with our efforts. It is also rewarding to know you had an enjoyable dining experience with us. With pleasure, I will share your kind feedback with all the N'Bistro and Novotel Team. We look forward to welcoming you back in the future. Have a wonderful holiday season. Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58
Customer review rating 5.0/5

Anonymous Business - 16/12/2021 Confirmed reviews ALL

Very friendly staff, good stay.

Dear Guest, Thank you for your kind feedback following your stay at Novotel Luxembourg Kirchberg. We are pleased we met all your expectations and will be sure to pass your compliments on to all our team members. Looking forward to welcoming you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

5-night stay

Customer review rating 3.5/5

Igor Business - 13/12/2021 Confirmed reviews ALL

Room was spacious, a bed was comfortable, I liked that you get one soft and one hard pillow. What I didn't like is that it lacks closet/shelves to put your clothes in if you want to unpack your suitcase and bathroom needs to be refurbished to look more modern (especially when the price of the room is taken into account). Breakfast was great as usual, the staff were really helpful and welcoming.

Dear Igor, I would like to thank you for taking the time to share your feedback regarding your stay at Novotel Luxembourg Kirchberg. I am pleased that you had an overall good stay at our hotel and our team took good care of you, I will pass your compliments to them. I am sorry for the issue you mention we are in the process of organising a refurbishment and will take your comments into consideration during this period. Nevertheless, I am glad that you were otherwise made comfortable and enjoyed our breakfast to start your day. We hope to welcome you back to our hotel in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

well located, clean room, pleasant staff

Customer review rating 4.0/5

Paul Business - 13/12/2021 Confirmed reviews ALL

the only problem I have is not having an invoice for accommodation - even after one week after payment!

Dear Paul, Thank you for taking the time to reply regarding your stay at our hotel. I am delighted that you had a pleasant experience during your stay with us. We are sorry for the delay with your invoice; this should have arrived with you now. If you do require any further assistance please do contact me at h1… Nevertheless, thank you for your kind compliments to our team and I will be sure to pass this on to them. We look forward to welcoming you to Novotel Luxembourg Kirchberg again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58
Customer review rating 3.5/5

Anonymous Business - 13/12/2021 Confirmed reviews ALL

I was satisfied with the service while staying at the hotel. However, although I was promised to receive my invoice online, this wasn't done. My secretary had to call and write a few times before it was sent to me 1.5 days later

Dear Guest, Thanks for letting us know your opinion of your stay. I am pleased that you had an overall good stay at our hotel and our team took good care of you, we will use your feedback to congratulate them. I regret that you did not make us aware of these issues while on-site so that we might have found an immediate solution to make your stay more comfortable. Rest assured, we have noted your comments; your feedback is really useful as we continue to work on improvements to our services. We hope to welcome you again for another enjoyable stay. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Excellent hotel, excellent staff and excellent service!

TripAdvisor rating 5.0/5

donnyhemelrijk Couples - 29/09/2021 TripAdvisor review

My wife and me celebrated our anniversary for the second time at Novotel Luxembourg Kirchberg, as we had enjoyed it already the first time. But this time it was even better! Staff was very friendly, spoke English very well, made us feel welcome and even made sure that our anniversary was made extra special. Thank you all who made this possible! The hotelroom is nice and big and there are good facilities overall. I know where we celebrate our next anniversary. ;-) Much love from Donny and Suemaria Hemelrijk (from the Netherlands)

Dear Donny, Thank you for this review of your time at our hotel. We understand the importance of a quality bed for a good night's sleep, and we're so glad that we were able to hit the mark for you in this regard! Your mention of our team members is much appreciated. We strive to create a memorable experience for every valued guest, and this will encourage us to keep up the good work. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Good ... but ...

TripAdvisor rating 2.0/5

Stefano M Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

It begs for renovation.

TripAdvisor rating 2.0/5

JarekI Business - 20/07/2020 TripAdvisor review

Not really worth of the price. Bathroom in terrible condition, furniture from late '80. The hotel does not deserve more than 3*. Breakfast, well, typical for Covid time plus eggs foan scrambled eggs. Meh.

Dear Jarekl, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that our stay did not meet all your expectations. Regarding breakfast as you mentioned it is adapted for this specific time. Please know that we do everything to make your stay as pleasant as possible while respecting the sanitary rules. We are always eager to go the 'extra mile' to ensure your comfort and satisfaction and encourage guests to notify us of any issues during their stay. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Sincerely, Marine Petitprez Customer Relationship Manager

Holliday

TripAdvisor rating 5.0/5

tazzioman Couples - 05/02/2020 TripAdvisor review

Very helpful and nice personnel. Room was clean and extremely well equipped. Breakfast was very tasty with lots of variety of food. Parking space sufficient including indoor parking. Prices are more than fair.

Dear Guest, Thank you for your review. I’m delighted to know that you enjoyed your holiday at Novotel Luxembourg Kirchberg. With pleasure I have shared your kind review regarding cleanliness, our breakfast buffet and the friendliness of our team to all the Novotel Team. Feedback from our guests is really important to us as it gives us the opportunity to constantly improve the quality of our services and to congratulate our team. We really hope to welcoming you again. Sincerely, Marine Petitprez Customer Relationship Manager

Very poor hotel

TripAdvisor rating 3.0/5

Rodney W Solo travel - 04/01/2020 TripAdvisor review

On check in staff not very attentive to detail thus problems. Returned to hotel on second day at 4 pm room not cleaned. So many children running wild and screeming and causing chaos at breakfast. General poor service at breakfast

Dear Rodneywebb, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. I was deeply sorry to hear about your unsatisfactory experience and I would like to know more about it. If you have the time and if you want, I invite you to contact me at the following email address : h1930-bo2@accor.com. In addition, please do not hesitate to inform the reception desk about the most suitable cleaning schedule for you. I have shared your feedback with all the team so they are aware of possible areas of improvement. We really hope to welcoming you again for a much more enjoyable stay in the future. Happy New Year. Sincerely, Marine Petitprez Customer Relationship Manager

Comfortable, good value

TripAdvisor rating 4.0/5

NPK209 Family - 03/01/2020 TripAdvisor review

A post-Christmas visit to Luxembourg took us to the Novotel, which was surprisingly busy for the time of year. The family rooms, with two double beds, are convenient and keep the costs down, although four to a room is quite cramped. Breakfast remains good, although the coffee is pretty inspid. The hotel used to enjoy good views across to the Court of Justice, but building works have obliterated the view and, once complered, you will need to keep the net curtains closed as you will be eyeball to eyeball with those in the adjoining building. The new buildings have also taken away car parking and the hotel car park was overfilled. Construction on the Kirchberg Plateau has got completely out of hand. On the other hand, the hotel is well located for the new tram system, which takes you close to the old town.

Dear NPK209, I would like to thank you for posting your opinion regarding your stay on Tripadvisor. I was pleased to know that you appreciated your bedroom and our breakfast buffet. Please note that I have shared your feedback with all the team and particularly with our F&B Manager regarding coffee. Concerning car park, with the opening of Mama Shelter in front of our hotel, guests will benefit from an additional underground car park. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We really hope to welcoming you again. We wish you a wonderful a happy 2020. Sincerely, Marine Petitprez Customer Relationship Manager

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