Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,003 reviews

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Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Room 1

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.62106, 6.145156

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,003 reviews

Customer review rating 4.5/5

Kirsi H. L. Business - Confirmed reviews ALL

Dear Kirsi, Thank you for your kind feedback about the Novotel Luxembourg Kirchberg. It is wonderful to know that you had such a great experience at our hotel. I am delighted that you appreciated our staff’s warm welcome and found your accommodation comfortable. It is also encouraging to hear that you enjoyed the quality of our hot morning buffet and found our Kirchberg position convenient for your stay. I will use your feedback to congratulate our team, as receiving such positive comments serves as motivation for us. I look forward to seeing you again in the future. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 2.0/5

Roula B. Business - Confirmed reviews ALL

Dear Roula, I am sorry to hear that your arrival experience did not meet your expectations. However, I believe it is important to clarify that the first night of your reservation was recorded as a no-show. In line with the reservation terms and conditions, and without prior communication, the booking was no longer guaranteed. However, our team was pleased to accommodate your reservation upon your arrival and did not charge you for the first night's stay. It is our aim to provide all guests with a pleasant experience, and I regret to learn that this situation affected your impression of our hotel. I would value the opportunity to welcome you again. Sincerely, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 2.0/5

Hossam H. Families - Confirmed reviews ALL

Dear Hossam, I would like to thank you for taking the time to share your review with us. I am glad to hear that you found our hotel clean and comfortable. However, I sincerely apologize that your experience fell short in some areas. We aim to provide attentive service throughout every aspect of your stay, and I regret any lapses in staffing that affected your breakfast experience, as well as any concerns regarding room upkeep. Your feedback has been noted and will be shared with the respective teams for review. Regarding the climate control, the recent heatwave has brought exceptionally high temperatures, and although our air conditioning system is operational, it has not been able to cool as effectively as it normally does under these conditions. I sincerely regret the inconvenience faced and ask that you please contact the team directly, as they would appreciate the opportunity to work towards a suitable solution. We truly value your loyalty and would like the opportunity to regain your trust. As a gesture of goodwill, we would be pleased to offer you 2,000 ALL – Accor Live Limitless Reward points. If you are happy with this proposal, please reply to us at h1…, and we will be delighted to arrange the credit of the points to your ALL account. I hope to have the pleasure of welcoming you on a future occasion. All the best. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Fabio P. Business - Confirmed reviews ALL

Dear Fabio, It was a pleasure to receive your kind feedback. I’m pleased our central Kirchberg location served your business needs well, being steps from European institutions and efficient transport links. Unfortunately, the heatwave we have been experiencing has brought some unusually high temperatures. While our air conditioning is working, it has been less effective than usual. The Novotel team remains at your disposal to ease any discomfort. I look forward to the chance to welcome you again soon. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.5/5

Martin W. Business - Confirmed reviews ALL

Dear Martin, I would like to thank you for taking the time to share your survey responses about the Novotel Luxembourg Kirchberg. I am delighted that you found our hotel to be of high quality and that you appreciated the spacious accommodations with quiet climate control and reliable internet connection. It is wonderful that the departure process was smooth for you and that you enjoyed the morning meal in our restaurant. However, I would like to clarify that the electric vehicle charging stations are currently being installed. I’m deeply sorry for the inconvenience. Finally, I am pleased that you found the reservation process straightforward and that our team’s communication met your needs. I look forward to seeing you again. Sincerely, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Other web-users rate our hotel

  • 962 reviews 8.7/10 Location
  • 1,373 reviews 8.2/10 Room
  • 1,139 reviews 8.7/10 Service
  • 18 reviews 9.5/10 WiFi
  • 791 reviews 7.9/10 Comfort
  • 755 reviews 8.5/10 Breakfast
  • 569 reviews 8.8/10 Cleanliness
  • 313 reviews 9.1/10 Vibe

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