Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,123 reviews

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Novotel Luxembourg Kirchberg - Image 1
Novotel Luxembourg Kirchberg - Image 2
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,123 reviews

Customer review rating 4.5/5

Stefano C. Families - Confirmed reviews ALL

Very kind and professional personnel. Clean room. Good service.

Dear Stefano, Thank you for sharing this review of your time with us. It is wonderful to hear that your stay at Novotel Luxembourg Kirchberg met your expectations. Your satisfaction is the best motivation for our team to continue delivering memorable experiences. I am delighted that you appreciated our convenient location near the tramway, which provides easy access to the city center. Your kind words about our professional and attentive team, as well as the cleanliness of your room, are truly appreciated and will be shared with everyone involved. Knowing that you found our services to be of good quality and great value reinforces our commitment to excellence. Your feedback is invaluable in helping us maintain the high standards we strive for. I look forward to seeing you again. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Michael T. Families - Confirmed reviews ALL

a very comfortable stay, and excellent service by all staff

Dear Michael, Thank you for sharing this review of your time with us. It is wonderful to hear your stay at Novotel Luxembourg Kirchberg was so enjoyable. I am delighted you found our team’s service excellent and the accommodations comfortable. We take pride in creating a welcoming atmosphere for families, ensuring every detail contributes to a memorable visit. Your perfect scores across all aspects, from arrival to check-out, reflect our commitment to consistent quality. We hope the hotel’s proximity to European institutions and local attractions added convenience to your trip. It encourages us that guests like you appreciate both our hospitality and dedication to sustainability. I look forward to seeing you again. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 1.0/5

Jeffery S. D. Business - Confirmed reviews ALL

The rooms have temp control switches in them, but they are fake. They do not control the temperature and you cannot change the temperature. The temp is set by the manager for the entire hotel. If you ask the front desk, they’ll say “this isn’t America” which of course is BS.

Dear Mr. D., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn that the temperature in your room made your stay uncomfortable. We fully understand how important a comfortable room temperature and a good night’s sleep are during a hotel stay. Please note that we follow the Accor Group guidelines regarding indoor temperature management, which are adjusted according to the outside temperatures. The thermostat in the room does allow guests to regulate the temperature within a limited range of a few degrees in order to adapt the comfort level to personal preference. We are also very sorry to read about the comment you mentioned receiving at the reception desk. This type of response does not reflect the level of service and professionalism we aim to provide to our guests, and we sincerely apologize for this experience. Your feedback has been shared with our team to ensure that all guest interactions remain respectful and attentive. We nevertheless appreciate that you highlighted the quality of your arrival experience, the breakfast selection, and the cleanliness of the hotel. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable experience that better meets your expectations. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Teresa D. R. F. Business - Confirmed reviews ALL

The hotel is very well located, with a nice restaurant and great breakfast buffet. The rooms are spacious and the matress very confortable. Best of all the hotel team is very professional and extemelly accomodating.

Dear Teresa, I do thank you for positively reviewing your stay. It is wonderful to hear that your stay at Novotel Luxembourg Kirchberg met your expectations. Your kind words about our team’s professionalism and dedication are truly appreciated, and I will ensure they receive your commendations. I am delighted you found our restaurant offerings and breakfast selection to your liking, along with the comfort of your room. Our prime location near European institutions and leisure spots aims to provide convenience for both business and leisure travelers, and I am glad it enhanced your visit. Regarding your mention of value, we continuously strive to balance quality with affordability. Your feedback is invaluable as we review our offerings to maintain high standards for all guests. I look forward to seeing you again. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Ilaria M. C. Business - Confirmed reviews ALL

Always a pleasure to sleep in your chain. Everything was confortable, efficient, with that green touch I appreciate. Breakfast top

Dear Ilaria M., I would like to thank you very much for your kind feedback about the Novotel Luxembourg Kirchberg. It is wonderful to know your stay at Novotel Luxembourg Kirchberg was enjoyable. We take great pride in providing comfort and efficiency, complemented by our sustainability initiatives that align with your values. I am delighted you found the breakfast selection to your liking and that our team’s service met your expectations. Your recognition as a Silver ALL member is important to us, and I am glad you felt appreciated during your visit. Your choice to skip daily room cleaning highlights your commitment to sustainability, which we fully support. We continually strive to enhance our eco-friendly practices while maintaining the high standards you experienced. It would be my pleasure to have you return on another occasion. Very best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Other web-users rate our hotel

  • 980 reviews 8.7/10 Location
  • 1,466 reviews 8.4/10 Room
  • 1,201 reviews 8.7/10 Service
  • 19 reviews 9.2/10 WiFi
  • 844 reviews 8.1/10 Comfort
  • 818 reviews 8.5/10 Breakfast
  • 607 reviews 8.9/10 Cleanliness
  • 338 reviews 9.2/10 Vibe

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