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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.3/5 8,565 reviews

Novotel Luxembourg Kirchberg
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+ 24 Services
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Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms and fitness centre on-site

  • Meeting rooms and fitness centre on-site

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf course 9 holes (Nearby)Paying
  • Bicycles rental (Nearby)
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226
luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodations

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 2 queensize beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 queensize bed

  • Max. number of persons: 2
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room by Luxembourgish Artist Jacques Schneider #NKLJS

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Comic themed Executive Family Room

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every day it's a different fashion show on your plates! Every season a new homemade collection served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N'BISTRO

Non contractual photo

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. Are you a sports fan? Join us, in front of our huge screen. When the summer begins enjoy a break on our terrace

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 276 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,565 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,193 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Stay

Customer review rating 4.3/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

Everything was excellent. The price was a little bit expensive.

Dear Guest, Thank you for taking the time to share your feedback following your stay at Novotel Luxembourg Kirchberg. I am so glad to hear that you enjoyed your stay with us and will be sharing your feedback with our teams in order to congratulate them and I am sure it will inspire us to keep up the good work. We look forward to the pleasure of seeing you again in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good stay

Customer review rating 4.3/5

Maxim D. Business - 17/03/2020 Confirmed reviews ALL

It was a good stay, everyone was friendly, the food+menu was excellent. Not everyone is able to speak fluent English, but it was not a big issue. One downside that I've encountered at this moment; I forgot my charger in the room, so I called the reception a few days later to notify them and asked them to keep that charger aside for my next visit. They promised to tell the cleaning lady and store it safely and send me an e-mail when they have found it. I am 100% sure I must have forgotton it in the room, but did not get any e-mail back as agreed upon during our phone call on the 8th of March. I will have to call them back and hope for the best.

Dear Maxim, Thank you for your review following your stay at Novotel Luxembourg Kirchberg. It was a delight to receive your positive feedback, especially about our dedicated team members who work hard to maintain our high standards of personal service and I have shared your comments with everyone including our restaurant team, so they are aware of their contribution making your experience memorable. Please accept our apologies for not contacting you earlier. Rest assured your charger has indeed been found and has been put aside until your next visit. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

"Well located", "Good stay"

Customer review rating 4.3/5

Anonymous Families - 14/03/2020 Confirmed reviews ALL

"Well located", "Good stay"

Dear Guest, Thank you for such positive feedback to our satisfaction survey. I am delighted that you had a pleasant experience with us and am delighted to be able to share this positive feedback with all the Novotel team. We look forward to welcoming you back on a future visit. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well located... good hospitality.

Customer review rating 4.3/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

A pleasant experience starting at the hotel. The people were extremely helpful and have gone out of the way to support customer needs.

Dear Guest, Thank you for taking the time to rate your recent experience. It is wonderful to know that you had such a pleasant stay with us and that you were satisfied with our quality service. I will be sure to pass along your compliments to our team members and encourage them to continue going that extra mile to meet expectations! We look forward to welcoming you back for another memorable experience at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Memorable stay

Customer review rating 4.3/5

John-paul Families - 10/03/2020 Confirmed reviews ALL

We had a warm welcome at the hotel and the staff were helpful. Good to see the friendly hospitality we received as a family. When visiting again, we would definitely stay at Novotel going by our experiences.

Dear John-Paul, Thank you for taking the time to post a review regarding your stay at Novotel Luxembourg Kirchberg. It was a delight to receive your positive feedback, especially about our dedicated team members who work hard to maintain our high standards of personal service. I have shared your comments with the entire team, so they are aware of their contribution making your experience memorable. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good location, poor sound insulation in the rooms

Customer review rating 4.3/5

Linnea J. Business - 09/03/2020 Confirmed reviews ALL

A very good location for visiting EU-institutions. Good service in general, and a nice bistro. The breakfast is okay, though nothing special. My biggest issue with the hotel is the sound levels in the rooms. It's quite poorly insulated in general for any noises in the corridor. My last visit I got booked into a room with an adjoining room (the door in between was bolted). In the adjoining room there was a group of younger people who were being quite loud, preventing me from going to sleep. I don't understand why I was booked in such a room to begin with. Fortunately it was easy for me to change room in the reception.

Dear Linnea, We are grateful to you for taking the time to answer our satisfaction survey regarding your last stay at Novotel Luxembourg Kirchberg. I am delighted to know that, in general, you had a pleasant stay with us. Such comments motivate us to keep up the good work and I will be sure to share your feedback with the entire team. Thank you for contacting our reception team during your stay, I am pleased the team were able to provide a suitable solution. Your comfort is of the utmost importance to us. We hope to welcome you back in the future, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excellent service - as always

Customer review rating 4.3/5

Poul C. Business - 06/03/2020 Confirmed reviews ALL

I stay at Novotel Kirchberg very often and I am always very well received, the staff is very friendly and helpful and the rooms are very well equiped. Highly recommended.

Dear Poul, Thank you for taking some time to answer our satisfaction survey concerning your stay at Novotel Luxembourg Kirchberg. It is always a pleasure for us to welcome a returning guest and I am delighted that you had a pleasant experience with us. I will be sure to share your positive feedback with all the Novotel team, it encourages us to constantly improve the quality of our services and congratulate our team. Your kind recommendation is truly appreciated, thank you once again. We look forward to welcoming you back soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good location

Customer review rating 4.3/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Friendly and helpfull staff

Dear Guest, Thank you for sharing your feedback to our satisfaction survey. I am delighted that you had a pleasant experience with us. I will be sure to share your positive feedback with all the Novotel team, it encourages us to constantly improve the quality of our services and congratulate our team. Please know that we are currently working on a renovation project involving our rooms. We are looking forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Not a very good location, limited amenities

Customer review rating 4.3/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

There is literally nothing around this hotel. If you want to eat out, you would need to get a taxi ride to the center, which is around 10-15 euros. There is a bunch of construction going on, so not the most pleasant surrounding. In terms of hotel itself, I was a bit underwhelmed - if you are craving a snack or a drink, you have to pay 5 euros (for a bottle of water, bag of chips, or a cup of coffee). There are no shops or restaurants around where you could get a quick bite or get a bottle of water. The rooms are nice and spacious.

Dear Guest, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay with us. I have taken note of the rating you have given us and I would like to apologize, as your experience did not meet your expectations. Concerning works, unfortunately it is beyond our control. For activities, shopping, information about the city and restaurants, I invite you to contact our reception team who is always here to help you and give you some advises. They could informed you about how to get to Infinity Shopping Centre, which is 5 minutes walk, and offers several restaurants and shops. We greatly appreciate all feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to have the opportunity to welcoming you back for a much more enjoyable stay. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good stay

Customer review rating 4.3/5

Aleksandra Business - 04/03/2020 Confirmed reviews ALL

The hotel is great, I only wish I wouldn't have to call in with my credit card number each time I book a room.

Dear Aleksandra, Thank you for taking the time to respond to our customer satisfaction survey. I am delighted that you had a pleasant experience during your stay with us. We apologise for any inconvenience caused; Regrettably, for security reasons, we are not permitted to keep credit card information on file. However, feedback from our clients is really important to us because it allows us to continuously improve the quality of our services, so thank you again for sharing it. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well located and good stay

Customer review rating 4.3/5

Anonymous Solo - 02/03/2020 Confirmed reviews ALL

No problem at all

Dear Guest, Thank you for such positive feedback on our satisfaction survey. I'm glad that you had a pleasant experience at Novotel Luxembourg Kirchberg and that everything was to your satisfaction. We look forward to welcoming you back. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good stay

Customer review rating 4.3/5

Vivian L. Friends - 01/03/2020 Confirmed reviews ALL

Good service, the room is clean and spacious, location is not very close to tourist spots but Luxemburg is small and transportation is convenient so it doesn’t matter.

Dear Vivian, Thank you very much for taking time to respond to our customer satisfaction survey. We highly value the comfort and satisfaction of our guests, and it is rewarding to know your room as well as our team's professional service met expectations. Thank you for noting our proximity to public transport, which makes it easy to visit various attractions around the city. We hope to welcome you back in the future, Vivian, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well?

Customer review rating 4.3/5

Mark D. Business - 29/02/2020 Confirmed reviews ALL

Overall pretty good, apart from a dog crapping in the middle of reception, the sink in the bathroom being blocked, room was baking hot, air con not working, no temperature control, pillows are tiny

Dear Mark, First of all, thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your review and I would like to apologize for your experience especially at reception. I have shared your feedback with all our team and particularly with our Housekeeping Manager and our Maintenance Manager so they can take care of the mentioned points. Please let us know of such concerns in the future, so our team can do their best to find a more comfortable solution. At Novotel Luxembourg Kirchberg, every day we strive to offer you the best possible welcome and we are really interested in the feedback we receive from our guests. Looking forward to wecoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Customer review rating 4.3/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

It's a bit difficult to get there from the airport bus because of the construction work. The air conditioning was on which I didn't notice when arriving late. The room was chilly and I got a cold.

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. We are sorry that not everything met your expectations. Regrettably, the construction work around the hotel is beyond our control. However, we do try to ensure that our guests are not inconvenienced. We encourage our guest to engage with us while they are at the hotel so that we can try to find an immediate solution in order to make your stay as comfortable as possible. We truly value all feedback from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. We hope to welcome you back to Novotel Luxembourg Kirchberg in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Nice professional service

Customer review rating 4.3/5

Jolanta Business - 28/02/2020 Confirmed reviews ALL

Nice, helpful service, clean spacious room

Dear Jolanta, Thank you for responding to our customer satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg. This has put a smile on our faces for the rest of the day! Your kind mention of our high quality service is very encouraging for all our team members. We are also pleased to know that your room met your expectations. It would be our pleasure to welcome you on your next visit to Luxembourg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Short stay in Luxembourg

Customer review rating 4.3/5

Alan Business - 27/02/2020 Confirmed reviews ALL

I stayed 2 nights in the Kirchberg Novotel as part of a business trip. I was able to check in earlier than planned (which was a plus). The staff were friendly, as they always are and the room was great. Very clean and good acoustics. I had dinner in the restaurant one night but had a challenge finding a table (I think that part of the space was closed that night?). Food and service was good.

Dear Alan, Thank you for taking the time to reflect on your stay at Novotel Luxembourg Kirchberg. It was a delight to receive your positive feedback, especially about our dedicated team members who work hard to maintain our high standards of personal service. I was also pleased to learn that your room and dinner met expectations. We hope to welcome you back at Novotel Luxembourg Kirchberg in the future. Best regards, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Great stay

Customer review rating 4.3/5

Freek W. Business - 26/02/2020 Confirmed reviews ALL

Great Experience as always. Friendly staff, good service!

Dear Freek, Thank you for sharing such positive feedback to our satisfaction survey. I'm glad that you had a pleasant experience at Novotel Luxembourg Kirchberg and that everything met your expectations. I have shared your comments with the entire team, so they are aware of their contribution making your experience memorable. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Freek. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Customer review rating 4.3/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

Nice hotel- awful pillows- really awful little, hard, lumpy pillows

Dear Guest, Thank you for taking the time to respond to our customer satisfaction survey. I have taken your comments and notation into account. It is nice to know that you appreciated our hotel. We do have additional pillows in the wardrobe. Alternatively, guests can request a pillow menu from Reception, so that you may find one better suited to your needs. At Novotel Luxembourg Kirchberg, every day we strive to offer you the better welcoming service and stay, therefore we do really care regarding the feedback from our clients. We hope to welcome you back in the future, to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Good location

Customer review rating 4.3/5

Anonymous Families - 25/02/2020 Confirmed reviews ALL

Efficient check in, friendly staff

Dear Guest. Thank you for such positive feedback to our satisfaction survey. A high rating from our guests is really important to us; it encourages us to constantly improve the quality of our services and congratulate our team, so thank you again. We look forward to welcoming you back for another pleasant stay at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Well located and enjoyable stay

Customer review rating 4.3/5

Philip Families - 25/02/2020 Confirmed reviews ALL

The location is ideal, close to tram and the availability of a charger for EV cars is definitely a big plus. The staff are courteous and helpful.

Dear Philip, Thank you for sharing such positive feedback to our satisfaction survey. It is rewarding to know that everything met your expectations during your stay and I am delighted that you enjoyed our location and amenities. I have shared your comments with the entire team, so they are aware of their contribution making your experience memorable. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to see you again, Philip. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
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