Novotel Luxembourg Kirchberg Hotel 4 stars

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

This may relate more to other guests, but we could hear our neighbours very well. Also the site said you had airconditioning, but we experienced no AC in our room

Given the circumstances, I want to comment on how well the staff were managing the situation whilst remaining cheerful and professional. This was particularly evident at breakfast and in spite of the fact that some of the guests were not respecting the safety measures put in place.

Receptionist super relax Kamer schoon Eten goed Ligging perfect

Clean and spacious hotel with a good breakfast.

Located in a nice and quite suburb and close to the centre at the same time. Confortable and relaxing.

All employees were super friendly and helpful. We came with our 2 kids and stayed in one superior room with double bed and sofa. Once sofa was turned into a bed, we did not have much room left but this was enough as we were mostly in the room for sleeping. We picked the demi-pension offer, and got breakfast and dinner, as well as a lunchbox. Due to corona, hotel was quiet and we could easily respect the safety distance with staff or other guests.

Pleasant hotel with friendly staff. Dining was very well. We booked a room with strip theme. This was a poster in the Wall with strip figuren instemde of the normaal floreert/.... This can ofcourse be of the circumstances with COVID, but in that case the room shouldn’t be offered. I will book again, we like Novotel, the staff and the food.

The great performing wifi was really a big + for my stay. I'm disappointed by the breakfast though. Cold pancakes, no bacon, and impossibility to serve yourself at the buffet so you need to know in advance what you want for the employee to serve you which is not great

First of all the price was euro 114 and they deduct 200 without my approval when I asked why they said it is a guarantee. I do not mind to pay guarantee but this has to be within my approval not just use my debit card and steal the money. Moreover, you should come to the property and give the guarantee but Novotel Administration just took the money like this even before I reach the hotel. On the other hand, I think the best rating of this property is 1-star hotel for the below reasons: 1- The location is wrong. after you reach the Novotel you will be surprised that this is not the one listed on Booking so you have to drag your luggage to the correct one. Imagin with the family of 3 children what will happen. 2- I have requested a baby cot but they did not provide and they claim that I did not order it and even though they do not have such a thing. Here you figure out that they are complete liers. 3- All drains are blocked "photo is attached" 4- There are very few bellows, towels and only 1 slippers. we are a family of 2 adults, at least provide two slippers. 5- Thr A.C is not working properly. 6- Staff members are not friendly at all. At every problem, enquiry or more help they refer you to talk to the manager. I have waited for almost 20 minutes standing but his / here majesty did not show up

Overnight stop on way south. The hotel, although slightly out of city centre, is ideally close to tram stop and only 3 stops on tram, which is free, to city centre. Very comfortable with good food.

We stayed in a room from Friday untill Saturday. At seven AM construction works started right beneath our window, extremely noisy. No earplugs could do. That was a real pity. A small discount for this inconvenience on an early Saturday morning would have been nice.

I had some issue with the room regarding the ac and wifi but the stuff was very friendly and helpful by providing me a new room quickly. Really appreciated

Nice

Everything okay.., friendly reception and like the quick checkout option. Now I'll let you know I'm quite experienced and have a lot of experience in hotels, food and travelling etc.. Breakfast is pre-made. Pretty small for 20€, would have been better if you could fill out a form with multiple choice boxes. Only received sweet food: Cereal bar, banana, honey, jam, pain au chocolat, yoghurt, croissant. Orange juice is a bit sour, the hot chocolate is too sweet. (like always in hotels) Would have loved something salty like ham with a toast and cheese or a fried egg with bacon or sausage. Ideally, English Breakfast that would have been absolutely awesome. Next time I'll have breakfast somewhere else. You probably could order a few smaller things if you asked the staff but that's an additional step too much -> They should ask you when you get your premade "plate". The Room Service was quick only 25mins, the food so so. We ordered late around 23h FYI. The Carbonara was too liquid, the Caesar Salad dressing was also liquid instead of having a thicker or creamier consistency but the fried chicken was amazing. I was expecting more. The burger was burned slightly on the surface but I was too hungry to complain, the meat okayish but a bit dry in the inside.