Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.4/5 2,855 reviews

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ALLSAFE approved hotel

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg

GPS:49.620998, 6.146072

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,855 reviews

TripAdvisor Rating  4.0/5  1,298 reviews

Certificate of excellence 2023

Long Weekend break

Customer review rating 4.0/5

Alexander A. Couples - Confirmed reviews ALL

Our long weekend break was, overall, a satisfactory one. The room was quite large for what we required, being mostly out of the room. The queen-sized bed was great because the mattress was extremely comfortable to sleep on. However, the pillows were minimal, small and far too soft, and the extra pillows did not much help either. We are used to the memory pillows, hence the reason for this lack of choice. I am not in the hotel industry, but weekday accommodation costs were higher than weekends. Presumably, this is the hotel policy for a business hotel. This was a little disappointing for our extra night, Sunday to Monday. Breakfast and other hotel services were better than good. Breakfast was sumptuous and covered hot and cold options, and there was a sizeable variety and choice. The coffee machine did take some time to get used to, though. Hotel is extremely well located at Kirchberg district, with a stone's throw away from European Parliament and Philarmonie/Mudam tram stops. A simple few minutes walk, one finds all of these institutions nearby. So location was perfect in this sense.

Good value for money

Customer review rating 4.5/5

David Business - Confirmed reviews ALL

Novotel Kirschberg is convenient, accessible, good quality and service

Dear David, I would like to thank you for taking the time to share your feedback regarding your stay. I am glad to hear that you found our location convenient and appreciated the quality and service during your stay. It's great to know that you enjoyed your newly refurbished room as well. However, I apologize for the inconvenience caused by the toilet seat in your room. Our maintenance team has been informed and will address the issue promptly. I understand that you had a late arrival and early departure, which didn't allow you to enjoy the complimentary welcome drink. I hope that during your next visit, you will have more time to take advantage of this benefit as a valued ALL Platinum member. We hope that we can welcome you back in the future. Sincerely,

Friendly staff, nice room

Customer review rating 4.5/5

Monica Business - Confirmed reviews ALL

Welcoming and friendly staff. Room was large, clean and fresh and had all that was needed.

Dear Monica, Thank you for taking the time to share your feedback regarding your stay. I am thrilled to hear that you found our staff welcoming and friendly, and that you enjoyed the large, clean, and fresh room. We take pride in providing a comfortable stay for our guests. I look forward to welcoming you back to our hotel in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Not satisfied

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

During the night of 18th to 19th there was allot of shouting and banging on the doors. This occurred arround 2am

Beste Caroline, Bedankt voor uw beoordeling en feedback. We zijn blij te horen dat u de locatie van ons hotel goed vond en dat u genoten heeft van ons uitgebreide ontbijt. Onze excuses voor het ongemak dat u heeft ervaren door de renovatiewerkzaamheden tijdens uw verblijf. We zijn momenteel bezig met een renovatieproject om de kamers te verbeteren. Het spijt ons te horen dat u de kamer gedateerd vond en dat u de prijs te hoog vond voor de omstandigheden. We zijn continu bezig met het verbeteren van onze faciliteiten en hopen dat u in de toekomst een betere ervaring zult hebben. We hopen u nogmaals te mogen verwelkomen. Met vriendelijke groeten, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

convenient location

Customer review rating 3.5/5

Alain Business - Confirmed reviews ALL

N'Bistro's food below expected standard

Dear Alain, We appreciate the time you have taken to review your stay with us. We are glad to know that you found our location convenient for your stay. However, we are sorry to hear that the food at N'Bistro did not meet your expectations. We continuously strive to improve our culinary offerings and will take your feedback into account. We apologize for the inconvenience caused by the non-operational room safe. Our team is always available to assist with any technical issues and would have been happy to help resolve the problem. Regarding your suggestions for breakfast, we appreciate your input and will share it with our F&B Manager. Once again, we apologize for any inconvenience and appreciate your valuable feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for an even better experience. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

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Other web-users rate our hotel

  • 1,096 reviews 9/10 Location
  • 1,521 reviews 6.7/10 Room
  • 1,424 reviews 8.9/10 Service
  • 33 reviews 6.2/10 WiFi
  • 841 reviews 8.2/10 Breakfast
  • 608 reviews 8.3/10 Cleanliness
  • 428 reviews 5.6/10 Value
  • 20 reviews 3.5/10 Pool

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