Novotel Luxembourg Kirchberg

Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.5/5 1,650 reviews

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Description

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

  • BUSSES AT THE TRAIN STATION:  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG:  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3 miles

GPS:49.620998, 6.146072

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

N' BISTRO

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,650 reviews

TripAdvisor Rating  4.0/5  1,249 reviews

Certificate of excellence 2022

Lack of customer service and not good value for money

Customer review rating 1.5/5

Vodafone B. T. Business - Confirmed reviews ALL

Staff dis-interested in serving, feels out dated. Never anyone at reception as they hide in the back. Over priced for what it is

Greta location for the Court

Customer review rating 3.5/5

Kertu L. Business - Confirmed reviews ALL

I had a pleasant enough stay. Room was large and clean. Some confusion with the duvet. I asked for a lighter summer one, which they didn't have, so settled on an extra duvet cover. When I returned, the duvet had been taken away, with only the duvet cover in the room. I told reception I wanted the duvet as well. When I returned, the extra duvet cover was gone, and the duvet was back. So, I just left it, too much hassle. Also, there was a gathering in the yard on two evenings, and the noise was bothersome, even though I was on the 7th floor.

Dear Kertu, Thank you for taking the time to share your feedback. We are glad to hear that our location was convenient for you and that your room suited you in terms of space. However, we are sorry that your stay with us didn't entirely meet your expectations and regret any misunderstanding that may have occurred. Furthermore, we are sorry to hear that you were disturbed, please do not hesitate to let us know at the time so that we may find an immediate solution. We also regret that you felt the service provided by our reception team was not up to the usual high standard we set ourselves; this gives us the opportunity to review our procedures with the team. Please don't hesitate to let us know if you need any extra items; we will always do our best to provide them. We hope to welcome you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Extremely disappointed

Customer review rating 0.5/5

Shaun Business - Confirmed reviews ALL

I was Given a room on first floor. Was trying to rest in the afternoon but I had people shouting and laughing next to the lifts for a whole hour (Monday 20th of June). I called reception, theh said they will intervene but nothing was done. Wifi only worked sporadically. Very sporadically. On the first day there was a horrible smell of sewage in the bathroom (room 109). I am staying again at the hotel next week as I do not have a choice but it will be the last time for me.

Impeccable

Customer review rating 4.5/5

Stephane B. Business - Confirmed reviews ALL

RAS

Cher Stéphane, Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre séjour au Novotel Luxembourg Kirchberg. Nous sommes heureux d'apprendre que vous avez passé un agréable séjour. Nous vous remercions chaleureusement de souligner la qualité de nos prestations ainsi que notre accueil. Sachez que c'est avec plaisir que j'ai félicité la personne que vous avez mentionnée. Au plaisir de vous revoir parmi nous. Cordialement, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

A less than ideal stay for a business trip

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The wifi did not work. The signal was clearly insufficient and I did not manage to connect for most of my stay, even on my phone. Only if I brought the phone close to the door I got some kind of signal but only briefly. The paper cups should be replaced with re-usable cups. It is bad for the environment and it ruins the experience of home feeling. A re-usable cup should be provided in the bathroom as well. The bath was very slippery and I found it a bit dangerous while having a shower. The bath should be non-slip.

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