Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 2,106 reviews

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Novotel Luxembourg Kirchberg - Image 1
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6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

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Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.6208, 6.14529

Telephone
Fax +352 43 86 58

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,106 reviews

TripAdvisor Rating  4.3/5  36 reviews

Customer review rating 3.0/5

John S. J. P. Business - Confirmed reviews ALL

The property is in a good location, and overall, was clean and presentable. I did have some issues with my room upon arriving. For two days, the room would not heat warmer than 19 degrees Celsius. Turns out, the window lock was broken so I had to put clothes along with window to try and keep the cold air out. Didn't really work and I froze until someone could come and fix it which they did eventually. Secondly, my sink was clogged and not draining, so they had to come snake/unclog it which was a whole thing. There was a mix up on reservations between the Novotel Suites vs. this hotel. The reservation was at the wrong hotel so Novotel Suites charged me a two night penalty when I didn't even stay there, so that was a bummer. I think it could have been forgiven seeing that the hotels are so close to each other and share a common name that mistakes happen. Unfortunately, with all these concerns, I'm not sure Id' stay there again. After that, the rest of the stay was fine. So besides those issues, the bed was super comfortable... I actually want to buy a similar mattress now haha

Dear Mr. P., Thank you for taking the time to share such detailed feedback regarding your recent stay with us. We are pleased to read that you appreciated our location, the overall cleanliness of the hotel, and especially the comfort of our bedding. We sincerely regret the inconveniences you experienced upon arrival. The issues you mentioned regarding the room temperature due to the broken window lock, as well as the clogged sink, do not reflect the standards we strive to maintain. We apologize for the discomfort caused before our team was able to resolve these matters. We also understand your frustration regarding the reservation mix-up between Novotel Luxembourg Kirchberg and Novotel Suites. The proximity and similarity of the names can sometimes lead to misunderstandings. We regret that this situation resulted in additional charges and affected your overall experience. We are nevertheless pleased to know that once these issues were resolved, the rest of your stay went smoothly and that you were able to enjoy a comfortable sleep. Your feedback has been shared with the relevant teams, as it is essential to continue improving our facilities and handling of such situations. We sincerely hope you will give us another opportunity in the future to provide you with a smoother and more enjoyable experience. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 1.5/5

Ana C. Families - Confirmed reviews ALL

Where do I start... we use to stay in Novotel hotels quite often and indeed the one in Lugano is our favorite and we go there for the past 10years so we were expecting to a similar experience. However the experience in Luxembourg was completely different 1) no knowledge about gluten allergy. At breakfast we asked for gluten free bread for my allergic son and we were being showed all the cereals (def not gluten free) and then we were being brought to the basked of cereals bread again def no gluten free that was sitting next to the white bread. At dinner, we were brought a allergy card and the employee inverted the meaning of the card but we figured it out ourselves. This can kill someone one day ! 2) mattresses are incredibly hard 3) the baby cot was pretty broken so the baby was keep sliding at the end of the cot (he is 5months old) 4) apart reception employees that were great, the employees in the restaurant didn't speak english, they couldn't tell us where to find water at breakfast, wrong items were brought at dinner as they coudn;t really understand basic english, we had no cutleries at the table and when we asked we have been told to go around and find some on other tables, took 10 min to ask for a straw as nobody knew what that is until I didn't mimic it

Dear Mrs. C., Thank you for taking the time to share your detailed feedback. We are truly sorry to read that your stay at Novotel Luxembourg Kirchberg did not meet your expectations, especially given your long-standing loyalty to the Novotel brand and your positive experiences at other properties. We take food allergies, particularly gluten intolerance, extremely seriously. It is essential that our teams are fully trained and informed, as guest safety must never be compromised. Your comments have been immediately shared with our Food & Beverage management to reinforce staff training, procedures, and communication regarding allergens, both at breakfast and during dinner service. We also regret the inconvenience related to the bedding and the condition of the baby cot. These elements do not reflect our usual standards and have been reported to the relevant teams for reinforced checks. We would also like to clarify that our reception desk is available 24 hours a day, 7 days a week, and remains at our guests’ disposal for any request or assistance, including immediate support regarding baby equipment. Regarding the restaurant experience, we are sorry that language barriers and service shortcomings negatively impacted your stay. Clear communication and attentive service are fundamental to the experience we strive to offer, and corrective actions are currently being implemented. We would like to thank you for your positive remarks about our front desk team, which will be shared with them accordingly. Your feedback is valuable and helps us identify areas requiring immediate improvement. We sincerely hope to have the opportunity to welcome you back and provide an experience that fully reflects the quality, safety, and service standards you expect from a Novotel hotel. Kind regards, Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Joseph T. Business - Confirmed reviews ALL

The hotel is conveniently located for everything in Luxembourg - whether you are looking for the historic centre or the business district. My stay was very comfortable and the hotel staff were very welcoming and professional.

Dear Joseph, We appreciate that you have shared your positive review. It is wonderful that your experience at Novotel Luxembourg Kirchberg was so fulfilling. I am delighted to hear you found our team welcoming and professional, ensuring your comfort throughout your stay. Our prime location indeed offers easy access to both business and leisure destinations, which I hope added convenience to your trip. Your kind words about the smooth booking process and the helpfulness during your stay extension are greatly appreciated. Rest assured, your commendations will be shared with the entire team to celebrate their dedication. I hope to welcome you back soon. Best wishes, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.5/5

Richard J. Business - Confirmed reviews ALL

This is a comfortable hotel. My room was clean and the bed was comfortable. My lower rating is purely because my room was next to the elevators. It was noisy at times throughout the evening. I would stay at the hotel again.

Dear Richard, I appreciate the time you have taken to review your stay with us. Your satisfaction with our clean accommodations and dedicated team is encouraging. We’re particularly glad our check-in/out processes met your expectations. Regarding the noise concern, we recommend requesting higher-floor rooms during booking for quieter stays. While we can’t alter room assignments post-check-in, our front desk team is always ready to assist with available alternatives when possible. With our central location and commitment to comfort, we aim to provide reliable quality for our guests. Your loyalty as an ALL member is greatly appreciated. I look forward to seeing you again. Kind regards, Bram Maes, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Rosimar S. D. S. Couples - Confirmed reviews ALL

Great hotel, staff are friendly, delicious breakfast.

Dear Rosimar, I would like to thank you very much for your kind feedback about the Novotel Luxembourg Kirchberg. It is wonderful to learn that your experience with us was so enjoyable. I am delighted that you found our team friendly and appreciated the breakfast selection. Your kind words will be shared with the staff to recognize their dedication to creating memorable moments for our guests. I hope you were able to take advantage of our convenient location near European institutions and local attractions during your visit. I hope to welcome you back soon. Best wishes, Bram Maes, General Manager Novotel Luxembourg Kirchberg

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