Novotel Luxembourg Kirchberg Hotel 4 stars

I was there for work during covid restrictions. Easy checkin and out. Easy to order food. Clean facilities. Very friendly staff. Good room with very convenient desk to work.

Everything was perfect! The reception, the room, room service, breakfast, check-out. So fast, so good, so nice and welcoming. The bed was very comfortable and the bathrooms super modern and clean (the giant rain-shower is fantastic).

My airline misplaced my luggage and they mentioned it will be delivered the next day, they did not provide a return "confirmation slip". Upon checking in, we asked the receptionist if they could collect that for us since we need it for travel insurance reimbursement. When the luggage arrive, the staff did not receive any slip in the morning. During the evening, when i approached Caesar, he could only shake us off saying he doesnt know anything and there is no "paper" without a hint of empathy. I was taken aback by his nonchalence and not offering any attempt to help. On the 12th January, i wrote an email to 'H1…' to ask for manager's contact but no one had responded to that yet. I was very disappointed in that but I choose to stay on in the hotel because of the good relations build with one of your old staff- Alan.

Impeccable. You took account of our breakfast wishes and previous remarks, great. Great room and bed as always

Generally I like staying in this hotel, but this time, unfortunately, it was less pleasant. While room service was great, I don't know why nobody cleaned my room during my 3 night stay. I understand that COVID is an issue, but we could have arranged for a time where I am not in my room for many hours so that the cleaning staff can get in safely. The system of adjoining rooms was also a huge problem for me, since apparently jet lagged pilots were in the rooms around me, listening to music and whatever from 2 am to 6 am. Since I had to work on a normal schedule, it was devastating, that I couldn't sleep because of the noise (I knocked, asked them to turn it down, called reception, nevertheless, the music stopped and then kept coming).

My roomcwas not cleaned after the first night

Great staff, great services, great rooms especially the beds. Room service was excellent both for dinner and breakfast.

I actually stayed three times in this hotel recently, I think the rooms are very comfortable, including the beds, overall the hotel is very clean, well situated, the personnel friendly and helpful.

Nice and clean hotel, good location, very nice staff. Awesome deal - 155eur for Halfboard.

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Due to the pandemic it was not possible to travel and the last visit here was a few months ago. I noticed that the crisis has not affected the least the service that I normally associated with this hotel. The hotel's greatest asset is its staff and they again performed to the best of their ability, meeting and surpassing my expectations. Thanks for the pleasant stay despite these trying times.

Super

Short business trip. Our office are on the same street. Convenient.

EVERYTHING WENT VERY WELL

Sewage in the bathroom was almost blocked.