Novotel Luxembourg Kirchberg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,999 reviews

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Novotel Luxembourg Kirchberg - Image 1
Novotel Luxembourg Kirchberg - Image 2
Novotel Luxembourg Kirchberg - Image 3
Novotel Luxembourg Kirchberg - Image 4
6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Free public transport to explore Luxembourg City Centre (10 minutes). Tram stop at 300m.

  • 260 modern and newly renovated bedrooms

  • 9 modern adaptable meeting rooms, hosting up to 300 people

  • Two restaurants offering unforgettable dining experiences

  • Fitness centre

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 queensize beds

Photo out of - Superior Room with 2 queensize beds

The twin rooms offer a modern and functional space with 2 queen size beds. Featuring contemporary design, work areas, a 55-inch TV, complimentary coffee and tea, they are ideal for both business and leisure stays. Up to 4 persons including 3kids.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local callsAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Queen size bed(s)
See availabilities

The rooms offer a modern and functional space. Featuring quality Queen Size bedding, contemporary design, work areas and well-selected amenities 55inch TV, ,coffee and tea they are ideal for both business and leisure stays. For 2 persons max.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local callsAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Profitez d'une expérience VIP au dernier étage : lit king size 180×210 cm, méridienne, TV 55", peignoir et pantoufles, machine Nespresso, produits Phytomer, minibar avec produits locaux, planche de dégustation au bar Junco. Capacité : 2 adultes.

Max. number of persons
2
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

The rooms offer a modern and functional space. Queen Size bed, contemporary design, work areas and well-selected amenities 55inch TV, ,coffee and tea they are ideal for both business and leisure stays. For 2 persons max including 1 kid.

Max. number of persons
2
Area
From 30 m² / 322 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Toilet with side and rear grab bars
  • Sink top 27”-34” above floor
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local callsAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Enjoy the comfort of your suite 60 sqm with separate lounge, king-size bed, bath and shower with Phytomer products, Nespresso machine, minibar with local specialities and a complimentary aperitif platter to enjoy at Junco. 2 adults

  • Most of the accommodation:

    Additional living room / area

Max. number of persons
2
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local callsAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • Music TV channels
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg
L-2226 LUXEMBOURG
Luxembourg

GPS:49.62106, 6.145156

Telephone
Fax +352 43 86 58
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 260 rooms
  • One room for people with reduced mobility
  • 62 family rooms
  • 34 connecting rooms
  • 260 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

12 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Services for children

  • Children''s library
  • Board games available
  • Play area
  • Baby bed
  • Baby bath

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 53 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.55 ft

  • Parking pricing: 21.00 € 21 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

OUTDOOR PARKING

Additional charge

6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 Luxembourg, Luxembourg

GPS:49.62106, 6.145156

Parking information

  • On site
  • Enclosed outdoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7

  • Parking pricing: 21.00 € 21 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking
Book

DANS LE NOIR LUXEMBOURG

Photo out of - DANS LE NOIR LUXEMBOURG

More than a restaurant, Dans le Noir? Luxemburg is a place with a unique concept where you dine in total darkness. Served and guided by visually impaired guides-waiters, dive into the heart of an unusual and original experience.

Cooking style
Thematic cuisine
Chef name
François Secretin
Capacity
48
Accessibility
Accessible service
6 rue Fort Niedergrünewald, Quartier Européen Nord, Plateau de Kirchberg, L-2226 Luxembourg, Luxembourg
Telephone +352 42 98 48 1
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

More than a restaurant, Dans le Noir? Luxemburg is a place with a unique concept where you dine in total darkness. Served and guided by visually impaired guides-waiters, dive into the heart of an unusual and original experience.

At Junco Bar, enjoy carefully crafted cocktails in a cozy, friendly atmosphere. Perfect for relaxing evenings, catching up with friends, or unwinding after a busy day in the city

Start your day with a generous breakfast buffet offering fresh, high-quality options designed for everyone, from classic favourites to healthy choices.

Nos salles vous permettent de personnaliser votre événement et de déguster une cuisine raffinée. Dansez toute la nuit sur notre piste de danse et laissez notre chef créer un repas inoubliable. Pour un mariage intime, pensez à notre restaurant Junco !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,999 reviews

Customer review rating 4.0/5

Astrid M. G. Business - Confirmed reviews ALL

Dear Astrid M., Thank you for your feedback about the Novotel Luxembourg Kirchberg. I am delighted that you found your room so spacious and comfortable, and that you appreciated our breakfast. However, I am sorry that some aspects of your stay fell short of your expectations. I have taken good note of your remarks regarding the bathroom and the entertainment, and I will review these points with our team. Nonetheless, it is a pleasure to read that our Kirchberg location suited you so well. I will use your feedback to congratulate the entire team. I look forward to the opportunity to welcome you back. All the best, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Emilia C. Business - Confirmed reviews ALL

Dear Emilia, Thank you for your kind feedback about the Novotel Luxembourg Kirchberg. I was delighted to learn that you found your accommodation so very comfortable and that our breakfast buffet made such a pleasant start to your day. Your high marks across the board, from cleanliness to the warmth of our team, are truly encouraging for all of us. I will use your feedback to congratulate everyone who contributed to making your stay a smooth and restful experience. The entire team looks forward to seeing you again in the future. Kind regards. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Phil T. Business - Confirmed reviews ALL

Dear Phil, Thank you for sharing your feedback following your stay at Novotel Luxembourg Kirchberg. We are delighted to read that you appreciated the friendliness of our team and the comfort and cleanliness of your room. However, we sincerely apologize regarding the issue with the shower pressure. This is certainly not the experience we aim to provide, and your comment has been shared with our technical team to ensure this is promptly addressed. We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again for an even better experience. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Peter A. Business - Confirmed reviews ALL

Dear Peter, Thank you for your feedback about the Novotel Luxembourg Kirchberg. We are delighted to read that you enjoyed our excellent customer service, as well as the comfort and quietness of our rooms. It is also a pleasure to know that you appreciated our breakfast selection and quality, as well as the overall experience with our team from arrival to departure. We truly hope to have the pleasure of welcoming you back again soon in Luxembourg. All the best, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Eva P. Business - Confirmed reviews ALL

Dear Eva, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our spacious rooms, our breakfast buffet and our location close to the city. I look forward to seeing you again on a future visit. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Dear Astrid M., Thank you for your feedback about the Novotel Luxembourg Kirchberg. I am delighted that you found your room so spacious and comfortable, and that you appreciated our breakfast. However, I am sorry that some aspects of your stay fell short of your expectations. I have taken good note of your remarks regarding the bathroom and the entertainment, and I will review these points with our team. Nonetheless, it is a pleasure to read that our Kirchberg location suited you so well. I will use your feedback to congratulate the entire team. I look forward to the opportunity to welcome you back. All the best, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Emilia C. Business - Confirmed reviews ALL

Very comfortable, great breakfast

Dear Emilia, Thank you for your kind feedback about the Novotel Luxembourg Kirchberg. I was delighted to learn that you found your accommodation so very comfortable and that our breakfast buffet made such a pleasant start to your day. Your high marks across the board, from cleanliness to the warmth of our team, are truly encouraging for all of us. I will use your feedback to congratulate everyone who contributed to making your stay a smooth and restful experience. The entire team looks forward to seeing you again in the future. Kind regards. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Phil T. Business - Confirmed reviews ALL

Very friendly sky team clean and well presented room (upgraded). The only issue was the shower which had almost no pressure. When held up to head height it barely worked at all - clearly a fault and reported on leaving but should be picked up during prep.

Dear Phil, Thank you for sharing your feedback following your stay at Novotel Luxembourg Kirchberg. We are delighted to read that you appreciated the friendliness of our team and the comfort and cleanliness of your room. However, we sincerely apologize regarding the issue with the shower pressure. This is certainly not the experience we aim to provide, and your comment has been shared with our technical team to ensure this is promptly addressed. We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again for an even better experience. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Peter A. Business - Confirmed reviews ALL

Excellent customer service. Very comfortable and quiet rooms. Very good breakfast area and food

Dear Peter, Thank you for your feedback about the Novotel Luxembourg Kirchberg. We are delighted to read that you enjoyed our excellent customer service, as well as the comfort and quietness of our rooms. It is also a pleasure to know that you appreciated our breakfast selection and quality, as well as the overall experience with our team from arrival to departure. We truly hope to have the pleasure of welcoming you back again soon in Luxembourg. All the best, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Eva P. Business - Confirmed reviews ALL

I had a very good time during my stay at the hotel. I would recommend it.

Dear Eva, Thank you for taking the time to share your feedback. We are delighted that you enjoyed our spacious rooms, our breakfast buffet and our location close to the city. I look forward to seeing you again on a future visit. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 3.0/5

Lee J. Y. Business - Confirmed reviews ALL

The hotel clearly doesn’t cater to women and basics such as a washcloth, hair conditioner and body lotion are not available. More are slippers.

Dear Lee, Thank you for your feedback. We are pleased that you appreciated our location in Kirchberg as well as the cocktails at our bar. We take note of your comments regarding the room amenities and WiFi, which have been shared with our teams for improvement. We hope to welcome you again for an even better experience. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Rachid O. Business - Confirmed reviews ALL

Nice hotel with lots of amenities. Gym is well sized Breakfast was fully stocked

Dear Rachid, Thank you for your positive review. I am delighted that you found the hotel comfortable and well equipped for your business trip. Your appreciation for the cleanliness throughout the property means a great deal, and I am pleased the fresh and welcoming atmosphere left such a positive impression. It is also wonderful that you enjoyed the fully stocked breakfast buffet, and I will use your feedback to congratulate our team on their efforts. I look forward to the chance to welcome you again soon. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Elaine G. Solo - Confirmed reviews ALL

Well located, very accessible to public transpotation and the community.

Dear Elaine, Thank you so much for your wonderful feedback. We are delighted to read that you enjoyed your stay with us and appreciated our convenient location and easy access to public transportation. Thank you as well for your loyalty as an ALL Classic member , it is truly valued. We look forward to welcoming you again very soon. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Susie O. Business - Confirmed reviews ALL

overall a good stay. just a few small things. 1 - showergel was empty all three mornings 2 - room was slightly on the warm side and I couldn't work the aircon 3 - i never eat dinner in the hotel restaurant as it is the oddest menu. Nothing standard that you would usually have for what is essentially a business hotel

Dear Susie, I would like to thank you for taking the time to review your stay at the Novotel Luxembourg Kirchberg. I am delighted that your business trip went well, and we greatly appreciate your continued loyalty over the years. That said, I am sincerely sorry that some aspects of your recent stay did not meet your expectations. I regret the oversight with the bathroom amenities not being replenished, and I will review this with our team to ensure it does not happen again. I also understand your frustration with the room temperature; our reception team is always available to assist with the air conditioning settings. Moreover, when Junco was created, our aim was to establish a concept with a strong identity centred around Mediterranean-inspired cuisine. I am sorry that this new direction has not been to your taste. Your comments and suggestions regarding the menu have been taken into account. Nonetheless, I am pleased that you appreciated the high standard of service and the comfort of your accommodation throughout your time with us. I look forward to seeing you again on a future visit. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Pierre H. Families - Confirmed reviews ALL

Perfect

Dear Pierre, Thank you very much for your kind feedback. We are delighted to read that you enjoyed your stay with us, especially our location, the comfort of your room, and the care provided by our team. Your positive comments truly mean a lot to us. We also take note of your remarks regarding the WiFi and ease of access, which we will share with our teams as we continuously strive to improve. We hope to have the pleasure of welcoming you and your family again soon. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 2.0/5

Ahmed D. Families - Confirmed reviews ALL

I came early due to flight issue and after get agreement to early check in with my family on 9:00 AM, the reception employee changed and the new one ask me to pay 60€ for early check in (only 3 hours earlier) and then I got the room with a lot of comments that doesn’t worth the stay

Dear Ahmed, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and sincerely apologize for the inconveniences encountered, especially regarding your arrival and early check-in experience. This is certainly not the level of service we aim to provide, and your comments will be reviewed with our teams to ensure better consistency. Please note that early check-in before 3:00 PM is available at a supplement of €60, subject to availability. Alternatively, to guarantee immediate access to the room from early morning arrival (from 4:00 AM), an additional night reservation is required. We also take note of your remarks regarding the room and its facilities, which have been shared with the relevant teams for follow-up. At the same time, we would like to thank you for highlighting the helpfulness of our team member, which we truly appreciate. We hope to have the opportunity to welcome you again and provide you with a much more satisfying experience. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Toni J. Friends - Confirmed reviews ALL

one of the quietest hotels I have stayed in - no slamming of doors or noisy neighb9urs in rooms either side or above/below. Super sized rooms and Queen sized beds make it very comfortable. We did not visit bar/restaurant as room was simply a stop over base, but it was perfect

Dear Toni, Thank you for your kind feedback about the Novotel Luxembourg Kirchberg. We are delighted to read that you enjoyed the comfort and quietness of your stay, as well as the spacious rooms and the quality of our bedding. It is also a pleasure to know that our team contributed to making your experience smooth and enjoyable. I hope to welcome you back soon. Best wishes, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Nikki M. Families - Confirmed reviews ALL

Beautiful hotel very family friendly

Dear Nikki, I do thank you for positively reviewing your stay. We are absolutely delighted to read that you and your family had such an enjoyable stay with us. It is great to know that you appreciated our family-friendly facilities, the kids’ play areas, and the comfort of our rooms. Your kind words truly mean a lot to our team, and we look forward to welcoming you again very soon. Kind regards. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.5/5

Wendelien W. Business - Confirmed reviews ALL

Very warm welcome by reception, free charging of EV, good bed, good shower, very quiet room, nice and good selection of breakfast buffet (fried egg would be nice and baked tomatoes). Smell in the room was not so fresh and struggled to find the switch for the lights (spots) closest to the window, as it is positioned under a shelve.. Overall, a very pleasant stay!

Dear Wendelien, I would like to thank you for taking the time to review your stay. We are delighted to read that you enjoyed your stay, especially the warm welcome from our team, the comfort of your room, and our breakfast selection. Your kind words about our reception staff will be gladly shared with them. We also take note of your comments regarding the room and lighting, which we will share with our teams as we continuously strive to improve. I would be glad to welcome you back in the future. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Branislav U. Families - Confirmed reviews ALL

Everything was excellent. As we lived in Weimershof for 13 years and came often to the terrace of your restaurant for dinner, staying at your hotel felt almost like home. Thank you also for taking the effort to send also the Slovak language version of the review invitation. The only thing that could be improved was the bad smell coming from the aircondition vent on the top right side, near the entrance, of the children's playroom, one floor below the reception.

Dear Branislav, I would like to thank you for taking the time to share your opinion about the Novotel Luxembourg Kirchberg. I am delighted that your experience felt almost like coming home, especially given your long connection to Weimershof and the many evenings you spent on our restaurant terrace. It means a great deal to know that our team, the comfort of your accommodation and our breakfast all contributed to such a warm and enjoyable stay. That said, I am sorry to learn about the unpleasant odour you noticed near the children’s playroom. I have taken note of your observation and will review the situation with our technical team to ensure it is addressed promptly. Nonetheless, I am truly pleased that your arrival, departure and every detail in between met your expectations so well. Your perfect ratings are a wonderful encouragement for the whole team, and I will use your feedback to congratulate everyone on the care and attention they provided during your visit. I look forward to seeing you again. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Oleksiy R. Families - Confirmed reviews ALL

Excellent rooms for staying with family, close to the tram, big parking

Dear Oleksiy, Thank you for your positive review. I am delighted that you found your family room so comfortable and well suited to your needs. Knowing that our accommodations helped make your time with us cosy and relaxing is a real pleasure. It is also great to hear that our location near the tram made getting around effortless, and that our spacious parking added to the convenience of your visit. Your appreciation for the cleanliness, the team’s welcome and the ease of booking through the Accor ALL App means a great deal to all of us. The entire team looks forward to seeing you again in the future. Kind regards. Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Oliver G. Families - Confirmed reviews ALL

Not only has our dog been greeted personally and could pick from one of the surprising dog welcome gifts, but also the room were tidy and spacious making our one-night-stay in Luxemburg very memorable!

Dear Oliver, Thank you for taking the time to share this lovely feedback! We are delighted to read that both you and your dog felt so warmly welcomed. It is wonderful to know that our little touches and spacious rooms made your stay in Luxembourg so memorable. We truly hope to welcome you back again soon for another enjoyable stay Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 4.0/5

Chia B. C. Business - Confirmed reviews ALL

Happy with my stay overall, only feedback was that the room weren't clean / make up before 14:00pm on the second day. My stay was for 2 nights only but for a room on the executive floor, I expect better service. Not able to enter the Gym in the morning, was told by reception in the afternoon how to open the door, was told to lift the handle before pushing down to open. Perhaps a note on the door will help the guest or changing the lock since you already know it is faulty?

Dear Chia, I would like to thank you for taking the time to share your opinion about the Novotel Luxembourg Kirchberg. I am delighted that your overall experience was a positive one, with smooth booking and check-in, as well as an enjoyable breakfast and reliable WiFi. We sincerely apologize for the shortcomings you experienced. Please rest assured that your comments have been shared with our teams and that we will take the necessary actions. Nonetheless, I am pleased that the welcome and dining aspects of your visit were satisfying, and I will share your kind comments with the team. I look forward to seeing you again. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Yvonne W. Solo - Confirmed reviews ALL

My 5th stay at this lovely hotel. Spacious bedrooms with easy access to the ground floor garden, perfect for the dogs! All of the staff are very courteous and professional, and a special mention to the chef who on this visit made me an item not on the menu. Excellent location for my reason of stay and very dog friendly. Tram stop 5 minutes walk from hotel. All in all, a lovely hotel which I return to time and time again.

Dear Yvonne, I would like to thank you for your kind feedback about the Novotel Luxembourg Kirchberg. We are truly delighted to read that you enjoyed your fifth visit, especially our spacious rooms, the cleanliness of the hotel, and our dog-friendly facilities. It is also wonderful to know that our team made such a positive impression on you. Your kind words will be shared with our reception, bar team, and of course our chef, who will be especially pleased to hear your feedback. Regarding the complimentary drink, please accept our sincere apologies for this oversight. This is certainly not the experience we wish to offer our valued loyal guests, and we will follow up internally to ensure this does not happen again. Our reception is also at your disposal for any issue you could have during your stay, feel free to ask. It is always a pleasure to welcome you back, and we truly look forward to your next stay with us. Kind regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

Customer review rating 5.0/5

Mitch B. Solo - Confirmed reviews ALL

Excellent experience

Dear Mitch, Thank you for your positive review. I was delighted to learn that you found your accommodation clean and comfortable. It is rewarding to know that our efforts to maintain high standards of hygiene and a welcoming atmosphere made a difference to your visit. Your appreciation for our breakfast selection means a great deal to us, and I am pleased that it started your days on the right note. I will also use your kind words about our team to congratulate them, as knowing they contributed to such a positive experience is truly motivating. I am equally glad that our location in the Kirchberg area suited your plans perfectly. I would be delighted to welcome you back again soon. Best regards, Heftre Nicolas, General Manager Novotel Luxembourg Kirchberg

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