Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 1,739 reviews

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Novotel Luxembourg Centre - Image 1
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35 rue du Laboratoire, 35 rue du Laboratoire, 35 rue du Laboratoire, 1911 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Cosy rooms, newly renovated for your ultimate comfort

  • Explore with ease, just 10 minutes walk to UNESCO world heritage centre

  • Restaurant & bar: the perfect place to enjoy a variety of menus & drinks during your breaks

  • Five meeting rooms & unique mezzanine space for all gatherings and events

  • Hassle-free arrivals with public parking & easy access to the airport and train station

Our accommodation(s)

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Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire, 35 rue du Laboratoire, 35 rue du Laboratoire
1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

Telephone
Fax +352 26 48 02 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Origine

The Origine restaurant welcomes you in a warm atmosphere to enjoy locally inspired, healthy and gourmet cuisine. Opening Hours: Monday-Friday, 12:00-23:00 Saturday-Sunday, 18:00-23:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,739 reviews

TripAdvisor Rating  4.2/5  1,520 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

David C. Families - Confirmed reviews ALL

Very comfortable room with easy access to Luxembourg center as well as trains and busses.

Customer review rating 3.0/5

Loic H. Families - Confirmed reviews ALL

Bonjour Mme Auriol, avec mon statut Diamant, j'aurais du avoir les petits dejeuner gratuits, ce qui n'a pas ete le cas. les conditions d'Accor sur le statut Diamant ne stipulent rine de ce genre. c'Est la premiere fois que cela m'arrive et je trouve cela incorrect. cdlt, LH

Customer review rating 5.0/5

Mohamed E. B. Solo - Confirmed reviews ALL

Chambre propre et bonne equioe

Cher Mohamed, Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis que votre séjour au Novotel Luxembourg Centre se soit bien passé et que vous ayez trouvé la chambre bien équipée ainsi que propre. Ce serait un plaisir de vous recevoir de nouveau, Sonia AURIOL, Directrice générale

Customer review rating 3.5/5

Victor M. Families - Confirmed reviews ALL

Overall was a good experience. The room was comfortable is clean. Personnel did their best. The breakfast was good enough. I prefer to have an option to order an omlette, for instance, which is missing. The the omlette provided didn't look good at all. The alternative to cook the eggs in a small boiler was a good replacement. The personnel both on the reception and in the breakfast area were very attentive and fast in service. The issue i had is with payment. I was blocked 500 EUR at the check in and final invoice was showing 401.4 EUR, but my bank was charged 475.15 USD for some reason. It's not resolved and i raised the dispute with my bank. They are trying to resolve it. It looks like a person who was doing the final charge to my card did a mistake and i'm still spending my time to settle that down. I would recommend to improve breakfast with options to order fried eggs or omelette. The rooms sometimes noisy when people are passing by in the corridor and talking. The rooms could be equipped with coffee machine without additional charging for that price. regards, Victor M. Vi…

Dear Victor, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. It’s wonderful to hear that you found your room comfortable and clean, which aligns with our commitment to providing a pleasant stay for our guests. We’re also pleased that our staff’s attentiveness and quick service, both at reception and in the breakfast area, contributed positively to your visit. However, we sincerely apologise for the inconvenience you experienced with the payment process. Alain did look into this matter to understand why there was a discrepancy between the final invoice and the amount charged and I know he found out a solution to refund the overcharge. We assure you that we take such issues seriously. Regarding the breakfast, while we’re glad you found it satisfactory overall, we acknowledge your suggestion for made-to-order egg options. Our culinary team is constantly reviewing our offerings to enhance guest satisfaction. We also appreciate your feedback about occasional noise from the corridor. Our rooms are equipped with soundproof doors, but we understand that some sound may still be noticeable at times. As for in-room amenities, we do offer coffee-making facilities in our rooms. Our Superior rooms come with a kettle, while our Executive rooms are equipped with Nespresso machines. We nevertheless hope that you were able to enjoy our convenient location, just a 10-minute walk from the medieval old town, making it easy to explore Luxembourg’s attractions. We would be delighted to welcome you back for another stay, where we can provide an even better experience. Best regards, Sonia AURIOL, General Manager

Customer review rating 4.0/5

Frederic L. Couples - Confirmed reviews ALL

Hotel bien situé avec parking au pied de l'hotel. Personnel accueillants et poli. Chambre 220 spacieuse et calme. Service restau et pti dej, très bien. Les moins : impossibilité d'ouvrir ou entrebâillé la fenêtre, literie vieillissante.

Cher Frédéric, Merci d’avoir pris le temps de nous faire part de votre avis suite à votre séjour au Novotel Luxembourg Centre. Nous sommes heureux que vous ayez passé un bon séjour parmi nous et que vous ayez apprécié le personnel accueillant et poli, ainsi que la chambre spacieuse, qui a contribué à la tranquillité de votre séjour. Nous sommes également heureux de savoir que les services de notre restaurant et de notre petit-déjeuner ont été à la hauteur de vos attentes. Pour des raisons de sécurité et conformément à la législation locale, certaines fenêtres ne peuvent effectivement pas être ouvertes. Pour la literie, nous sommes attentifs à la renouveler dès que nécessaire et faisons vérifier celle de la chambre. Finalement, nous sommes enchantés de constater que notre emplacement avec un parking accessible au pied de l’hôtel a facilité votre visite à Luxembourg. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Bien cordialement, Sonia AURIOL, Directrice générale

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Other web-users rate our hotel

  • 1,165 reviews 8.8/10 Location
  • 1,331 reviews 7.9/10 Room
  • 1,438 reviews 9.3/10 Service
  • 27 reviews 7.1/10 WiFi
  • 771 reviews 8/10 Breakfast
  • 558 reviews 8.5/10 Cleanliness
  • 233 reviews 9.3/10 Vibe
  • 65 reviews 8.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.