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Novotel Luxembourg Centre Hotel 4 stars

Customer review rating 4.5/5 5,554 reviews

ALLSAFE approved hotel

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How it works?
Novotel Luxembourg Centre
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+ 21 Services

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hot or express continental breakfast

  • 24-hour fitness room

  • 4 airy, flexible spaces for successful events

  • Free WIFI in the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 luxembourg
luxembourg

Tel: +352248781

Fax: (+352)26480224

Check-in from 15h00

Check out up to 12h00

  • BUS :  30 LABORATOIRE

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles

  • By train

    GARE DE LUX At 0.3km / 0.19 miles

GPS :49.604778, 6.137419

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

RED SQUARE

Type of cuisine: International

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

RED SQUARE

Refurnished in July 2013, the Red Square Bar is open from 12 o'clock to midnight and offers a bar snack menu and appetizers or "à la carte" until 11PM. Ideal for professional meetings, sporting events or family gathering at the aperitif.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,554 reviews

TripAdvisor Rating 4.0/5

1,352 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice modern hotel

Customer review rating 4.5/5

Ian Couples - 05/09/2021 Confirmed reviews ALL

Room very clean and well equipped . Restaurant ok.

Dear Ian, Thank you for taking the time and trouble to complete a survey following your recent stay at The Novotel Luxembourg Centre. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Novote lLuxembourg Centre in the near future. Yours sincerely, Sonia Zaied General Manager

Great stay

Customer review rating 4.5/5

B. Families - 05/09/2021 Confirmed reviews ALL

Nice comfortable room, very good breakfast (only the pancakes were completely cold and the coffee from the machine did not taste very nice), not too far from the center, great check-out-time (12:00)!

Dear B. We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. By the way rest assured that I will also pass on your comments to the F&B manager concerning the breakfast. Thank you again for sharing your experience, and we hope to welcoming you soon again. Sincerely, Sonia Zaied General Manager

Well located

Customer review rating 4.0/5

Mib Families - 05/09/2021 Confirmed reviews ALL

Very good service

Dear Mib, It has been a true pleasure to welcome you and your family at Novotel Luxembourg Centre. It is very important for our teams and I to offer great service and memories to our clients. Consequently, we feel sincerely moved to receive your comments and to read that your stay with us met your expectations. We are looking forward seeing you back in the near future? Warm regards, Sonia Zaied General Manager
Customer review rating 5.0/5

Anonymous Solo - 30/08/2021 Confirmed reviews ALL

Excellent experience, very friendly and helpful staff!

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia ZAIED General Manager

Welcome to the 1990s

Customer review rating 1.5/5

Anonymous Business - 27/08/2021 Confirmed reviews ALL

Throw back to the 1990s, I felt like my first business trips. At my room I could put off the AC, there was no chance to open the window so I woke up with AC-Headache. Walked down to the breakfast and hey, never had such a „loveley“ breakfast.

Dear Client, First of all , We would like to thank you for taking your precious time to share your feelings with us. It is a real disappointment for us to read that your experience with us did not meet your expectations and that you did not appreciate our services. Indeed, your feedback is very important for us and it will help us a lot to improve our quality. I assure you that our staff members has for priority your satisfaction and that we are available at any time for any assistance needed. We hope to welcome you back in order to rebuild the trust you had in us. Sincerely, Sonia Zaied General Manager

Nice stay at city center

Customer review rating 4.0/5

Anonymous Families - 23/08/2021 Confirmed reviews ALL

Good location and superb breakfast, clean rooms, very friendly and attentive staff

Dear Nirmal K., We very much appreciate your comments regarding your recent stay at The Novotel Luxembourg Centre. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Novotel Luxembourg Centre in the near future. Yours sincerely, Sonia ZAIED General Manager

Good stay

Customer review rating 4.5/5

Anonymous Solo - 21/08/2021 Confirmed reviews ALL

Good stay, very good staff, decent location, very nice room

Dear Mr. McK., Thank you for taking the time to provide us with your feedback following your recent stay at The Novotel Luxembourg Centre. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to The Novotel Luxembourg Centre in the near future. Sincerely, Sonia ZAIED General Manager

Good stay.

Customer review rating 4.0/5

A. A. Families - 18/08/2021 Confirmed reviews ALL

Good.

Dear A. Aye, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is a pleasure to see that you had an overall pleasant experience. Thank you for mentioning the differences between the room you got and the photos you saw on the internet; we will check the accuracy of the photos. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sonia ZAIED General Manager

Good stay as usual

Customer review rating 4.5/5

Lance Solo - 01/08/2021 Confirmed reviews ALL

As I wrote in previous reviews, I like the location of this hotel right at the heart of the city. Not only that the hotel personnel, from the managers to the housekeepers, have all being extremely welcoming and friendly. They've always done their best to make me feel at home on each of my visits. Thanks again to all of them!

Dear Lance, We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre and would like to take the opportunity of this e-mail to truly thank you for you loyalty. It is always a pleasure to welcome you and we look forward to have you back; your favorite room is waiting for you. Thank you again for your lovely comments Sincerely, Sonia ZAIED General Manager

Great stay

Customer review rating 4.5/5

Scott Business - 24/07/2021 Confirmed reviews ALL

Fantastic reception! We enjoyed the welcome drink and loved the biscuits left for us in the room. The room was large and spacious. The staff was always friendly and helpful. Great location, very convenient to everything in the city.

Dear Scott, It is such a pleasure to receive your nice feedback following your stay at Novotel Luxembourg Centre. We are truly glad to read that you appreciated the welcome we provided you and the sweet attention made upon your arrival. As your satisfaction is our main priority, we feel sincerely touched to take note of your lovely comments. We hope to have the pleasure to welcome you back with us, Kind regards, Sonia Zaied General Manager

Shocking wait for check in

Customer review rating 2.5/5

Vicki Business - 22/07/2021 Confirmed reviews ALL

Waited 30 mins to be checked in as only one person available on reception. Bad start.

Dear Vicki, We thank you for sharing your feelings following your stay at Novotel Luxembourg Centre. We are sincerely sorry to read that you arrive dduring a rush and that you wait for your check-in. Please allow us to express our sincerest apologies and assure you this is not in accordance with the service we used to offer. We hope to have the opportunity to welcome you back and offer you a better experience with us. Warm regards, Sonia Zaied General Manager

Good Stay

Customer review rating 4.0/5

William Families - 21/07/2021 Confirmed reviews ALL

great

Dear William, We were delighted to welcome you at Novotel Luxembourg Centre and it is a true pleasure to read that you had a nice stay. As your satisfaction is our main priority, we are moved to take note that we offered you a stay which lived up to your expectations. We are looking forward seeing you back, Warm regards, Sonia Zaied General Manager

Very good stay

Customer review rating 4.5/5

Sif H. Couples - 14/07/2021 Confirmed reviews ALL

We felt very welcome and enjoyed our stay

Dear Sif H., It has been a true pleasure to welcome you at Novotel Luxembourg Centre. We are glad to receive your feedback and to read that your stay with us lived up to your expectations. It is important for us that you appreciate your experience and we feel sincerely proud to take note of your nice compliments about our staff and his friendliness. We hope to have the occasion to welcome you back for another pleasant stay. Sincerely, Sonia Zaied General Manager

Great service and hospitality!

Customer review rating 5.0/5

Peter W. N. Couples - 10/07/2021 Confirmed reviews ALL

Front desk Chris (sp) was extremely warm, friendly and helpful. She made us feel very welcome. Amazing customer service And perfect German! Lol. We thoroughly enjoyed our stay, staff, breakfast and the facilities at the hotel and will 100% be back again. Will recommend to anyone traveling to Luxembourg. Thank you!

Dear Pete N., It has been a true pleasure to welcome you at Novotel Luxembourg Centre. We very much appreciate your comments regarding your experience and especially your kind words about Chris and the customer service offered. Please be assured that we will share your comments with our teams. It is a real reward to read that your experience lived up to your expectations. We hope to have the pleasure to welcome you back in the near future. Sincerely, Sonia Zaied General Manager

Perfect hotel for business

TripAdvisor rating 4.0/5

meudon2002 Business - 11/01/2020 TripAdvisor review

Hotel perfect for Business in Luxembourg - warm welcome at reception desk - most of the Rooms already renovated and new style of rooms modern and stylish - breakfast and lunch offer fits perfect to business needs

Dear Meudon2002, Thank you for your kind feedback. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are very pleased we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope to see you again in the future. Best New Year wishes, André Pêcheur, General Manager

Tourist friendly and very clean

TripAdvisor rating 4.0/5

rs0uza01 Family - 05/01/2020 TripAdvisor review

Located near the Passerelle, the hotel is a very nice place to stay. The rooms are clean, the staff is very friendly and always trying to make sure your needs are being adressed, specially Caroline. Not the cheaper option but definitelly worth it, because, at least for me, everything was smooth.

Dear Guest, Thank you for this kind review of your experience at Novotel Luxembourg Centre. We are happy to know your stay with us was a great experience it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. Caroline will be especially pleased to hear of the impact she had on your stay. We hope to see you again on a future occasion. Best wishes for the coming year, André Pêcheur, General Manager

Great service!

TripAdvisor rating 5.0/5

Sarah V Couples - 11/11/2019 TripAdvisor review

The staff prepared a surprise for us because we are expecting a baby, our room was decorated en really nice. Staff very friendly and helpfull and the rooms were very clean. The breakfast was very good, fresh and healthy products.

Dear Sarah, Thank you for your feedback. Congratulations again on your impending arrival. We are delighted to hear that you enjoyed your time with us and that everything met your expectations. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

A Brilliant Stay

TripAdvisor rating 5.0/5

Lily G Friends getaway - 09/10/2019 TripAdvisor review

I booked a last minute trip to see Luxembourg and stayed in this hotel. The hotel is being refurbished (not that I would have noticed) and I was given a lovely large modern room, with a huge Samsung tv, it was clean and the shower was really powerful and had 2 different types of head (usual power shower head and rainfall from ceiling). The bar is super modern and the staff were fantastic, so kind and helpful. This stay was just perfect.

Dear Lily, Thank you for this perfect rating of your stay at Novotel Luxembourg Centre. It was such a pleasure to receive your kind feedback. The entire team is delighted that we could meet all your expectations and provide you with a truly memorable experience. Thank you again; your kind words will encourage us to continue upholding our high standards. We hope to host you again in the future. Best regards, André Pêcheur, General Manager

Business Stay in Luxembourg

TripAdvisor rating 4.0/5

jonathandegrande Business - 03/09/2019 TripAdvisor review

Very nice, large and clean room - Hotel well located for business meetings and close to the centre of the city, easily reachable. The breakfast was rather expensive for a standard buffet though. I would definitely consider it again for a future business stay in Luwembourg.

Dear Jonathan, Thank you for taking the time to share your feedback and review of Novotel Luxembourg Centre. We do our best to ensure that guests feel comfortable and it is very rewarding to read that you enjoyed your stay. We are delighted you found our location so convenient and appreciated our high standards. We are also pleased to know that your spacious room was to your liking. Our dedicated team members strive to ensure that each of our guests has an enjoyable stay, so your positive feedback is truly rewarding. Regarding our breakfast, we also offer and express breakfast at 10€, including vinoisseries à volonté, fresh fruits, coffee or tea and juice. We look forward to welcoming you back in the future. Kind regards, André Pêcheur, General Manager

unfortunate customer experience

TripAdvisor rating 2.0/5

TeeaH6 Family - 30/08/2019 TripAdvisor review

The hotel was ok but our reservation conditions changed during check-in. We agreed changes after discussion with receptionist. Morning everything was different including costs. I have never experienced being so ignored as a customer.

Dear Guest, Thank you for taking the time to share your feedback. Your satisfaction is one of our top priorities and unfortunately, it seems that we did not meet all your expectations. However, we do wish to clarify a few aspects regarding this matter. The original booking was for two adults and two children, however we did receive a message from you advising us that there would instead be two adults and three children. As the maximum capacity of our rooms is two children and two adults, it was necessary to book another room. In such cases, we propose our family offer, which provides the 2nd room for 50% off the daily rate of the first, as well as the option of two connecting rooms. We also offered this discount upon your arrival, as well, which was accepted. We are sorry to hear that this was not to your satisfaction, after all. Nevertheless, we hope to welcome you back for a more enjoyable experience in the future. Sincerely, André Pêcheur, General Manager

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