Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 2,027 reviews

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Description

Hotel extras

  • Cosy rooms, newly renovated for your ultimate comfort

  • Explore with ease, just 10 minutes walk to UNESCO world heritage centre

  • Restaurant & bar: the perfect place to enjoy a variety of menus & drinks during your breaks

  • Five meeting rooms & unique mezzanine space for all gatherings and events

  • Hassle-free arrivals with public parking & easy access to the airport and train station

Our accommodation(s)

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Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Origine

The Origine restaurant welcomes you in a warm atmosphere to enjoy locally inspired, healthy and gourmet cuisine. Opening Hours: Monday-Friday, 12:00-23:00 Saturday-Sunday, 18:00-23:00

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,027 reviews

TripAdvisor Rating  4.0/5  1,482 reviews

Certificate of excellence 2024

Hotel

TripAdvisor rating 2.0/5

Ronald C TripAdvisor review

Bed in my room was not good we ask the staff that its not good to sleep its look like i will fall to the floor ! Executive room but i think its not! Need to upgrade !the room and the facilities for 4 star hotel only i love is the restaurant with breakfast and the food dinner in our dinner lamb shank the best

Great stay

TripAdvisor rating 5.0/5

stephens473 TripAdvisor review

Had a fantastic 3 day stay at this modern hotel , Giovanni on reception was so helpful and friendly. The hotel is centrally located about a 10/12 minute walk to the main station - which we used twice , once to go to Paris and once to go to Koblenz. The free bus - as are all buses in Luxembourg - no 29 - stops at the rear of the hotel so you can travel from the airport in about 20 minutes. We had a room on the 6th floor which was spotlessly clean and very modern. The beds were extremely comfy , the air conditioning worked perfectly 24/7 , good amenities tray and a fridge. Plenty of sockets /usb points. The bathroom was equally spotless with large fluffy towels and good quality toiletries. We enjoyed our stay and would highly recommend a stay .

Sustainable hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything went well during our stay: checkin and checkout were quick, efficient and courteous, the room was fine. And I was very impressed by the bins with recycling compartments in the room and the cardboard mugs (including the lids!). Maybe a next step would be to have coffee and tea in non-plastic bags?

Dear Guest, Thank you for taking the time to share your review. We are delighted to learn that our efforts in sustainable development, such as providing recycling bins and cardboard cups, have made a positive impression on you. It is heartening to see guests appreciate our dedication to environmental responsibility and we have taken note of your suggestion regarding our complimentary tea and coffee. Your commendation on the cleanliness of our establishment and the efficiency of our check-in and checkout process is greatly valued. This reinforces our commitment to maintaining high standards of service and hospitality. We look forward to welcoming you back to Novotel Luxembourg Centre in the future. Best regards, Sonia AURIOL, General Manager

Lovely stay, very friendly and helpful staff

Customer review rating 4.5/5

Kirsten Families - Confirmed reviews ALL

We stayed for two nights, the room was very nice, staff very friendly and helpful, food very tasty. Good location, too.

Dear Kirsten, Thank you for sharing your experience of your time at Novotel Luxembourg Centre. We're thrilled that the room met your expectations and that the booking process was straightforward. It’s always encouraging to hear that our team, particularly Esther and the rest of the reception team, have made a lasting positive impression through their kindness and helpfulness. Our culinary team will be pleased to know that you found the food to be very tasty during your stay. Additionally, we're glad that the central location of Novotel Luxembourg Centre contributed positively to your overall experience, providing you with convenient access to the city's attractions. Please remember for future stays, that our hotel offers package deals that include room, breakfast, and parking for a seamless experience and managed budget. We look forward to the pleasure of seeing you again. Best regards, Sonia AURIOL, General Manager

Poor value

Customer review rating 2.5/5

Alex S. Families - Confirmed reviews ALL

Hotel is outdated. Bathroom is beyond uncomfortable.

Dear Alex, Thank you for taking the time to review your recent stay. We are disheartened to hear about your less-than-satisfactory experience. Our commitment to providing excellent service and accommodation is paramount, and we regret to hear that our room conditions did not meet your expectations. The comfort of our rooms is typically praised, and we take your comments seriously as we continually aim to maintain our high standards. Additionally, we place great emphasis on the cleanliness and presentation of our hotel, and we are truly sorry that this was not evident during your stay. Although we cannot alter past experiences, we wish to assure you that we constantly strive to provide a welcoming and impeccable environment for all our guests. While we understand that the bathroom design did not meet your personal preference, we would like to highlight that our hotel has undergone recent renovations to ensure our guests' comfort and satisfaction. We hope that you found the rest of our amenities, such as the fitness room and our restaurant, to be more in line with your expectations. We hope to welcome you back. Best wishes, Sonia AURIOL, General Manager

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Other web-users rate our hotel

  • 1,096 reviews 8.9/10 Location
  • 1,410 reviews 7.9/10 Room
  • 1,389 reviews 9.3/10 Service
  • 49 reviews 6/10 WiFi
  • 790 reviews 8.2/10 Breakfast
  • 581 reviews 8.9/10 Cleanliness
  • 257 reviews 9.4/10 Vibe
  • 32 reviews 2.9/10 Wellness Area

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