Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 1,648 reviews

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Novotel Luxembourg Centre - Image 1
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35 rue du Laboratoire, 35 rue du Laboratoire, 35 rue du Laboratoire, 1911 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Cosy rooms, newly renovated for your ultimate comfort

  • Explore with ease, just 10 minutes walk to UNESCO world heritage centre

  • Restaurant & bar: the perfect place to enjoy a variety of menus & drinks during your breaks

  • Five meeting rooms & unique mezzanine space for all gatherings and events

  • Hassle-free arrivals with public parking & easy access to the airport and train station

Our accommodation(s)

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Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire, 35 rue du Laboratoire, 35 rue du Laboratoire
1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

Telephone
Fax +352 26 48 02 24

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ORIGINE

At Origine, indulge in fresh, inventive local cuisine, thoughtfully crafted and served in a warm and elegant atmosphere.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,648 reviews

Customer review rating 5.0/5

Tamsin L. Business - Confirmed reviews ALL

Very friendly staff, well appointed comfortable room, good location

Dear Tamsin, We greatly appreciate your positive review of your stay at Novotel Luxembourg Centre. We are delighted to hear that you had such a wonderful experience with us. It was our pleasure to ensure your room provided the comfort and amenities needed for a productive business trip. Our team takes great pride in delivering warm, attentive service to all our guests, including valued Platinum members like yourself. Your feedback regarding the coffee has been noted, and we will explore ways to enhance this offering while maintaining quality across all our dining services. Finally, we’re glad to know you appreciated our central location and hope that it allowed you to conveniently explore Luxembourg’s historic sites between meetings. We look forward to the pleasure of welcoming you back. Many thanks again, Sonia AURIOL , General Manager

Customer review rating 3.5/5

Andreas D. D. K. Business - Confirmed reviews ALL

There was very little shower pressure and you could only choose between too hot and too cold.

Dear Dr K., Thank you for taking the time to share your experience at Novotel Luxembourg Centre. We are pleased to hear that your overall experience was satisfactory and appreciate your high rating of our team and their service. That said, we regret the inconveniences you encountered regarding the shower pressure and water temperature. Our maintenance team routinely checks these systems to ensure optimal performance, and we will be sure to investigate your concerns as a priority. Nevertheless, we’re happy to note you we pleased with our cleanliness standards and high speed Wifi. We hope that our central location provided convenient access to Luxembourg City’s attractions during your business trip. We look forward to welcoming you back. Best regards, Sonia AURIOL , General Manager

Customer review rating 4.5/5

Graham W. Couples - Confirmed reviews ALL

Pleasant, knowledgeable and welcoming staff.

Dear Graham, Thank you for sharing your feedback following your recent stay with us. We are delighted to know you had such a wonderful experience at Novotel Luxembourg Centre. Your acknowledgement of our high standards of cleanliness, our team’s hospitality and our convenient location is truly appreciated. We are pleased that your arrival, departure and connectivity all met your expectations, and it is great that you valued our dedication to sustainability. Your comments encourage us to keep delivering a positive experience every day at Novotel Luxembourg Centre. We hope to have the opportunity to welcome you again. Kind regards, Sonia AURIOL , General Manager

Customer review rating 1.5/5

John M. D. D. Business - Confirmed reviews ALL

Check-in was not nice. Asking money for 30 min early check in while the hotel seemed empty. Tap water was not drinkable during the stay. Not indicated during check in only with a note in the room. 1 liter per room is not enough for a sportsmen who drinks 3 liters per day.

Dear John M., Guest feedback is important to us, and we appreciate you sharing your impressions of your time at our hotel. We sincerely apologize that your experience fell short in some areas. While early check-in is subject to availability, it is never our aim to seem unwelcoming and we will review our communication practices. Regarding the tap water, we provide daily replenishments upon request and are available to address any specific needs during your stay. We hope you will consider staying with us again in the future. Best regards, Sonia AURIOL , General Manager

Customer review rating 5.0/5

Stuart D. H. Couples - Confirmed reviews ALL

Chose this hotel due to location from the city centre. Room was very tidy and comfortable. Staff extremely friendly. Food and drink were excellent

Dear Stuart, Thank you for this lovely review of your stay at Novotel Luxembourg Centre. We are thrilled to hear your time with us was so enjoyable. It’s wonderful to know our team’s hospitality and the comfort of your room made your visit memorable. We take pride in creating a welcoming atmosphere for every guest, whether they’re here for leisure or business purposes. Our chefs will also be delighted to know you found the dining options to your liking. Combining local flavors with seasonal ingredients is at the heart of what we do, and your feedback motivates us to keep innovating. We look forward to welcoming you back on a future occasion. Best wishes, Sonia AURIOL , General Manager

Other web-users rate our hotel

  • 1,112 reviews 8.9/10 Location
  • 1,234 reviews 7.8/10 Room
  • 1,429 reviews 9.5/10 Service
  • 14 reviews 7.6/10 WiFi
  • 720 reviews 8.4/10 Breakfast
  • 541 reviews 8.4/10 Cleanliness
  • 221 reviews 9.1/10 Vibe
  • 54 reviews 9.1/10 Bar

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