Novotel Luxembourg Centre Hotel 4 stars

Name: Novotel Luxembourg Centre
Address: LUXEMBOURG, L-1911, LUXEMBOURG
Telephone: (+352)248781
Rating: 4.5

Customer review rating 4.5/5 5,246 reviews

ALLSAFE approved hotel

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Novotel Luxembourg Centre Hotel

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

Mr Bram MAES, Hotel Manager

Put your bags down and relax in the family friendly hotel Novotel. Novotel Luxembourg Centre hotel is ideally located 10 minutes walking from the medieval old town and offers comfortable rooms for the whole family. Kids will be thrilled to find video-game consoles at our hotel, leaving you time to relax in the stylish bar. With muted colours, modern decor and natural light in your room, it's no surprise you feel good staying at Novotel.

Thanks to its central location, our hotel is a good starting point to discover the hotspots of the city centre of Luxembourg. Visit the historical Notre-Dame Cathedral and the Grand Ducal Palace. Or be amazed by the works of art at Casino Luxembourg. View the city in a slightly different way by joining in a Segway Tour. Enjoy the Luxembourg nightlife by taking in a performance at the Philharmonic Luxembourg or with a visit to the famous Rockhal to see some of the biggest acts of the world.

Hotel extras

An ALLSAFE Bureau Veritas certified hotel
Hot or express continental breakfast
24-hour fitness room
4 airy, flexible spaces for successful events
Free WIFI in the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Public indoor parking (Paying) (Nearby)
- Bus/coach parking area (Nearby)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- Spanish
- French
- Italian
Reception open 24 hours a day
Electric car recharging units
Laundry
- Dry cleaning / Ironing
- Overnight shoe shine
- Shoe shine machine
Gift shop/newspaper shop

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:00 - 23:59
- Opening hours : Week-end 00:00 - 23:59

Fitness centre

4 meeting room(s)
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911
luxembourg
luxembourg

Tel: +352248781

Fax: (+352)26480224

Contact email :

Check-in from 14h00

Check out up to 12h00

BUS : 30 LABORATOIRE

By plane
FINDEL INTL AIRPORT At 7km / 4.35 miles
By train
GARE DE LUX At 0.3km / 0.19 miles

GPS :49.604778, 6.137419

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Classic Room with 1 queen-size bed and 1 sofa

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 1 queen size bed and 1 sofa

Accessible room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Executive Room with 1 queen-size bed and sofa

Max. number of persons: 4
Area: From 25 m² / 269 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk(...)

Rooms

Our restaurants and bars

RED SQUARE

Type of cuisine: International

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

Lunch

Mon
Tue
Wed
Thurs
Fri
~~Sat~~
~~Sun~~

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

RED SQUARE

Refurnished in July 2013, the Red Square Bar is open from 12 o'clock to midnight and offers a bar snack menu and appetizers or "à la carte" until 11PM. Ideal for professional meetings, sporting events or family gathering at the aperitif.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 120 m²
Maximum capacity: 120 people
Maximum banquet capacity: 56 people

Find out more

really bad experience

Esteban N. Families - 12/01/2021 Confirmed reviews ALL

The room was small, the pillows were uncomfortable, the bathroom also small and not well isolated form the room, we had to have breakfast and dinner in the room as there were no other place available, and there was no suitable table. We were given plastic cutlery, there was instant coffee and a very small boiler for breakfast, we asked for restaurant recommendation for take away at the concierge and we were told to look in the internet . I have been a few hotels during covid and all have adapted better. The worst was that we were charged twice for the room and the hotel said there is nothing they can do and that I should see that with my bank, and of course the bank says they can do nothing and that the 2 amounts were taken by the hotel, so we were still not refunded.

Dear Esteban N., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Maes General Manager

D. Friends - 25/12/2020 Confirmed reviews ALL

Top!

Dear Ernest D., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

OK stay

Patricia Friends - 22/12/2020 Confirmed reviews ALL

Central location, friendly & reactive staff. The room was beautiful & clean, comfy bed with nice pillows. The take-away Breakfast was OK, could have included some fresh ham or salami & cheese though. Only thing I didn't like is that you cannot open the window in the room. I like fresh air when sleeping.

Dear Patricia C., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Good stay

Dj Business - 19/12/2020 Confirmed reviews ALL

One night stay for business. Well located and comfortable. Friendly service

Geachte Derk J., Wij stellen uw opmerkingen over uw verblijf in Novotel Luxembourg Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Bram Maes General Manager

Very creative ideas when the situation makes it difficult to do things...

Ben L. Families - 14/12/2020 Confirmed reviews ALL

Very good idea by Victoria and the team to find a "fun" solution when just about everything else is locked down. We were stuck int he room basically but it was a change and the Kids had fun watching films and having breakfast in bed.

Dear Benjamin L., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Comfortable stay despite lockdown

Tom E. R. Business - 11/12/2020 Confirmed reviews ALL

Very happy with my stay in Novotel Centre Luxembourg. The hotel is centrally located and within walking distance to all amenities. Nice and friendly employees took care of all matters quickly. The rooms and the hotel is clean and modern. Despite lockdown most services were not available but the hotel delivered a nice breakfast to the room each morning. Would stay again.

Dear Tom Erik R., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Convenient location, friendly staff

Lance Solo - 10/12/2020 Confirmed reviews ALL

I enjoy staying at this hotel because of its convenient location right near Gare Luxembourg. In addition the staff is extremely friendly. They're always very helpful and attentive to my needs.

Dear Lassina D., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Anonymous Business - 19/11/2020 Confirmed reviews ALL

acceptable considering the corona issues.

Dear Jose Mari R., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sorry that we haven't been able to explain upon check in clearly that all sheets and twoles could have been changed upon any Simply request during your stay. This measure is in line with our All Safe covid-19 instructions installed for both the safety of you, our valued customer and our staff members. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Maes General Manager

Expected much based on reviews, but got dissapointed

Senthil Families - 17/11/2020 Confirmed reviews ALL

Someone else was able to open the room allocated to us with their card when we were still inside the room. It happened Twice to me, when i asked the staff, they simply said sorry by mistake for the first time and next time they said they wanted to check if its ready for next guest, in a simple tone said its normal. Me and my family were panicked when someone opened the door and our sleep was disturbed. What if we are not in the room ? what if something is stolen ? I was not happy since it was disturbing our privacy and happened more than once. The night staff in reception is also not informative, when i asked about parking details. She was not aware. Breakfast is limited, has a big queue to enter and has only one person serving all customers. So overall my experience with Novotel was not that great, got disappointed

Dear Senthil KUMAR P., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the key issues that you have encountered this is not in line with our service and the reaction is far from our security measures. I will find the underlying cause of this and I do apologize. The breakfast was indeed Busy. This related to the limited seating capacity due to the governmental rules that we need to Apply. As breakfast is not allowed it takes some extra time to get all clients welcomed and served. We do apologise for this inconvenance. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Maes General Manager

Fantastic stay, well located, great service!!

Anonymous Families - 08/11/2020 Confirmed reviews ALL

The hotel staff is fantastic, the hotel is super well located and rooms are very comfortable!

Dear Vincent J., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Good location, good staff

Cg Friends - 08/11/2020 Confirmed reviews ALL

The room, and location was very nice. I was just under the impression that breakfast was included, only to find out that it was not, no issue there however, a 21 euro breakfast should include much more than why was provided.

Dear William COLMAN G., Thank you for taking the time to tell us about your experience at the Novotel Luxembourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sorry that you haven't enjoyed our breakfast. It is true that we don't offer the buffet formula however we try to provide all items based on a à la carte offer via table service. Sorry that we have failed and didn't provide satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bram Maes General Manager

Anonymous Solo - 28/10/2020 Confirmed reviews ALL

Very friendly and attentive personnel. I was very please with the overall care.

Decent stay

Dana Couples - 27/09/2020 Confirmed reviews ALL

Beds were comfortable with plenty of pillows. Plenty of parking in garage under the hotel. About €1.25/hour. Breakfast was just ok. The scrambled eggs and potatoes were the best. The waitstaff has to bring you everything (COVID) but doesn’t provide menus, although you can get your own coffee from the machine. No cappuccinos or lattes were available, just coffee, hot water and espresso. You must decide at the restaurant check-in desk what you would like to order before you are seated. Covid measures are being taken at the hotel with one way directional patterns clearly displayed and hand sanitizers readily available. Face masks are mandatory while inside anywhere in Luxembourg with many wearing them outside as well.

Dear DIANA L., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Fantastic Stay

Marcel K. (. Couples - 27/09/2020 Confirmed reviews ALL

Lovely place for a weekend out in a stunning city. Great food and breakfast.

Geachte Heer K., Wij stellen uw opmerkingen over uw verblijf in Novotel Luxembourg Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Dank voor je steun, je beschikbaarheid en je enthousiasme. Werkt aanstekelijk. Tot gauw. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Bram Maes General Manager

Excelent stay!

Irene Solo - 24/09/2020 Confirmed reviews ALL

The hotel is located very close to public transport and within easy access from the airport. There is a nice walk to the city center. I had a very warm welcome by the reception staff who were very kind and helpful at every time. The hotel staff accomplished all health protocols within the current situation, they took very good care of me. Breakfast is very nice, a good start to your day, and so is the staff at the restaurant. Room was magnificent, very well decorated and modern, perfectly clean and silent, so no noise can interrupt your rest. Bed was very comfortable, in order to have a good rest after a day visiting Luxembourg or working. I can only say thank you to everyone!

Dear Irene F., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Tidy

Ricky D. J. Couples - 16/09/2020 Confirmed reviews ALL

Very tidy room. Though light switch for the light above the mirror in the hall wasn't working properly. We missed the in-between housekeeping, so we had to ask for extra toilet rolls, as we only got 2 rolls that were both halfway already. Shower eas really nice and shiny. Breakfast was definitely not worth the money. I really wish I hadn't book it. The room was spacious and we got to see the formula 1 race on thr big tv, which was nice. Too bad there's no hotel parking (that work with the room passes). Staff was friendly.

Geachte Patrick de J., Wij stellen uw opmerkingen over uw verblijf in Novotel Luxembourg Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Had u extra uitleg naar het waarom van de 40/100 voor het ontbijt. We stellen uw mening en info op prijs om zo ons aanbod beter te kunnen afstemmen op onze gasten. Hartelijk dank en mijn excuses voor deze tegenvaller tijdens uw verblijf. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Bram Maes General Manager

Everything was good!

Evgeny Families - 16/09/2020 Confirmed reviews ALL

Nice location, clean and well furnished room

Dear evgeny S., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Good location

Anonymous Families - 24/08/2020 Confirmed reviews ALL

Nice clean hotel, although there was nothing in the rooms on arrival, had to ask for everything separately (towels, toiletries, etc), apparently due to corona - bit weird I thought. Breakfast was great, although there was way too much food and a lot went to waste as it was preallocated. We asked for less, but were told we’ve paid for it all so it’s fine, I wasn’t overly happy wasting so much extra food. Other than that nice location with easy walk to the old and new towns.

Dear Sharon S., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry that we haven't been able to explain to you the raison why we have taken out amenities and all the extras. I do apologize. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Well located close to interesting points in center

Julio Couples - 20/08/2020 Confirmed reviews ALL

Good level. Breakfast good even in actual circumstances (served at table due to COVID regulations). No cups (even disposable plastic glasses) and drinking water in rooms

Dear Giulio S., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Fantastic stay

Corne D. Families - 17/08/2020 Confirmed reviews ALL

Fantastic service and great hotel

Dear CORNELIUS JOHANNES D., We very much appreciate your comments regarding your stay at the Novotel Luxembourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bram Maes General Manager

Our most recent 20 reviews

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