Novotel Luxembourg Centre 4 stars

Name: Family Hotel Luxembourg City - Novotel - In The City Centre - ALL
Address: 35 rue du Laboratoire, LUXEMBOURG, L-1911, Luxembourg
Telephone: +352248781
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 2,057 reviews

35 rue du Laboratoire, L-1911 LUXEMBOURG, Luxembourg

Description

Novotel Luxembourg Centre

Hotel that makes every moment matter

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel.

SONIA ZAIED, Hotel Manager

Put your bags down and relax in the family friendly hotel Novotel. Novotel Luxembourg Centre hotel is ideally located 10 minutes walking from the medieval old town and offers comfortable rooms for the whole family. Kids will be thrilled to find video-game consoles at our hotel, leaving you time to relax in the stylish bar. With muted colours, modern decor and natural light in your room, it's no surprise you feel good staying at Novotel.

Thanks to its central location, our hotel is a good starting point to discover the hotspots of the city centre of Luxembourg. Visit the historical Notre-Dame Cathedral and the Grand Ducal Palace. Or be amazed by the works of art at Casino Luxembourg. View the city in a slightly different way by joining in a Segway Tour. Enjoy the Luxembourg nightlife by taking in a performance at the Philharmonic Luxembourg or with a visit to the famous Rockhal to see some of the biggest acts of the world.

Our hotel is ideally located on the edge of the historic city centre. There are numerous bus stations surrounding the hotel and Luxembourg's central train station is only 10 minutes walking away. By car, you can easily reach the A1 highway.

Hotel extras

An ALLSAFE Bureau Veritas certified hotel
Hot or express continental breakfast
24-hour fitness room
4 airy, flexible spaces for successful events
Free WIFI in the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Room

Classic Room with 1 queen-size bed and 1 sofa

4 persons
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)

Room

Superior Room with 1 queen size bed and 1 sofa

4 persons
24 m² / 258 sq ft

Bedding 1 x Queen size bed(s) and 1 x Double sofa bed(s)
Accessible room

Room

Executive Room with 1 queen-size bed and sofa

4 persons
25 m² / 269 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 LUXEMBOURG
Luxembourg

GPS:49.604778, 6.137419

+352 24 87 81

+352 26 48 02 24

GARE DE LUX

Railway station

Access: 300 m / 0.19 mi 7 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets welcome
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Meeting rooms

Near the property

Car park

3 breakfasts

A hot continental breakfast is served in our nicely decorated restaurant. A large variety of danish pastries, fine cuts and cheese combined with a hot breakfast is a great start of the day

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Great Location and Service

John B. Couples - 5/28/2023 Confirmed reviews ALL

We had a very good time. The breakfast was excellent and the hotel is well located in Luxembourg City. You're close enough to the centre as well as the main train station. Parking is expensive however. Also we had poor air conditioning in our room such that it was too hot overnight. This seems to be a common complaint. The hotel did provide us with a couple of fans which mitigated the issue.

Dear John, Thank you for taking the time to share your review We are delighted that you enjoyed our tasty breakfast and appreciated our convenient location in Luxembourg City, close to the city centre and the main train station. However, we apologize for the inconvenience you experienced with the air conditioning in your room, which allows guests to adjust the temperature between 18 and 22 degrees, however, it may take some time to reach the desired temperature. We are glad that our team was able to provide you with fans to help alleviate the issue. As for the parking, we understand it might be perceived as expensive, however, it is in line with other facilities in the area and there are also alternative parking options in the surrounding streets if preferred. We hope this information helps you plan your future visits. We look forward to welcoming you back to our hotel in the future. Kind regards, Sonia Zaied, General Manager

good stay but not value for money

hotshottequila 5/26/2023 TripAdvisor review

I stayed 2 nights at this hotel for business. I got to the hotel from the airport on bus 29 and arrived around noon. Was hoping to check-in early but was advised the check-in time was later, although I can check-in earlier if I registered to be an Accor member - which I ended up doing although didn't really want to. The hotel is located in a quiet/more commercial part of town within 10 minutes walking distance to the train station and a short bus ride (5+ minutes walk to the bus station) to the touristy part of town. For a 4-star hotel, I expected a bigger room, a bath tub and a pool but the room otherwise had all the usual toiletries and coffee/tea making facilities. Buffet breakfast was excellent with freshly squeezed orange juice although it was only on the 2nd morning that I realised that the cold cuts were on a table at the back of the restaurant. Although breakfast officially starts at 6am, food was still being taken out from the kitchen at 6:20am. Reception was helpful with directions but after I checked out, I got a SMS from my bank notifying me that I had a Euro 1 charge on my card by the hotel - not sure if it was because I requested a printed copy of the invoice at check out because if that was what the Euro 1 was for, then reception should have informed me beforehand? At approximately Euro 200 a night, not value for money in my opinion.

Dear Guest, Thank you for sharing your experience of your time at Novotel Luxembourg Centre. We are glad to hear that you found our location convenient, close to the train station and with easy access to the city. Our team at the reception is always happy to provide directions and assistance to our guests. We appreciate your kind words about our generous buffet breakfast, which offers a wide variety of options to cater to different tastes. We apologize for any confusion regarding the early check-in and the 1 Euro charge on your card. Our check-in time is indeed at 15:00, but we do our best to accommodate early check-ins whenever possible. As for the charge, we would like to clarify that it was not for the printed invoice, and we encourage you to contact us directly to resolve this matter. We hope to have the opportunity to welcome you back in the future for an even more satisfying stay. Kind regards, Sonia Zaied, General Manager

Good stay

Camelia Business - 5/24/2023 Confirmed reviews ALL

I enjoyed my experience with your hotel. I particularly appreciated the reception staff, the size of the room, the fancy bathroom and the fact that everything is very clean. The iron and the ironing board are good quality, something that, for travelers on business, is essential. I also appreciated the early check in, it was especially useful for me, so a big Thank You for this. However, the room had a certain smell. I do not know what it was, but it was persistent, especially the first two days. I did not have breakfast and I did not use the Wi-Fi, so I have no opinion on these. The design of the room could be a little bit more modern, but, other than that, it was a very good experience staying in this hotel.

Dear Camelia, Thank you for sharing your review of your stay at Novotel Luxembourg Centre. We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aims to deliver the best experience to all of our guests and your kind words are truly rewarding. We are also glad that you found your room to be spacious and were happy with the included amenities. However, we have noted your comment regarding the fragrance and will address it with our housekeeping team. Thank you for bringing this to our attention. We look forward to welcoming you back on a future visit. Kind regards, Sonia Zaied, General Manager

Decent stay

Thanos Families - 5/23/2023 Confirmed reviews ALL

Room windows not opening, airless room Bathroom like a closet, not adequate Restaurant with basic, most likely deep frozen food

Dear Athanasios, Thank you for sharing your experience with us at Novotel Luxembourg Centre. We regret that your stay with us fell short of your expectations and that you were not entirely happy with the size of the bathroom. The comfort and well-being of our guests are extremely important to us and while our rooms are all the same size, we have tried to make the most efficient use of the space available, particularly in our bathrooms. Moreover, we understand your concern about the air quality. Please note that for security reasons, only some windows in the rooms located at the backside of the hotel can be partially opened. For your next stay, feel free to request a room with a window that can be opened, and we will do our best to accommodate your preference. As for the restaurant, we strive to offer a variety of dishes to cater to different tastes, and we will take your feedback into consideration for future improvements. Additionally, our rates can vary depending on availability and the period of the year, we do, however, try to keep them as competitive as possible. We hope to have the opportunity to welcome you back for a more enjoyable experience. Kind regards, Sonia Zaied, General Manager

Good Stay

Anbarasan D. Families - 5/22/2023 Confirmed reviews ALL

Very Neat and Tidy. But I cannot able to use the TV Cast and nothing works out. Not really happy

Dear Anbarasan, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are glad that the high standards we set ourselves met your expectations. We have noted your comments regarding our smart TVs and apologize for the inconvenience this may have caused, our team is always on hand to assist. It would be a pleasure to welcome you back on another occasion. Kind regards, Sonia Zaied, General Manager

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