Dear S., Please accept our thanks for this review, following your experience at Novotel Luxembourg Centre. We are delighted that you found your stay comfortable. We sincerely apologize that some aspects did not meet your expectations. Our hotel provides high-speed wi-fi throughout the property, and our front desk team is always available to assist with any connectivity issues during your stay. Finally, we are glad that our staff made a good impression on you. We hope to have the pleasure of seeing you on a future visit. Best regards, Sonia AURIOL, General Manager

Dear Alexander E., Thank you for your honest feedback about Novotel Luxembourg Centre; rest assured it will be used to improve our service. We are delighted to hear that your stay was enjoyable overall. However, we are sorry that the room temperature did not meet your expectations. Our climate control system lets every guest adjust the temperature between 18 and 22 degrees, and our team is always available to bring a separate heater or an extra fan whenever needed. Finally, it is great to know that you enjoyed our central location, which makes it easy to explore the city and reach the main attractions on foot. We hope to have the opportunity to welcome you again. Best wishes, Sonia AURIOL, General Manager

Dear Bruno B., We appreciate the time you took to review your stay at Novotel Luxembourg Centre. We are truly sorry to hear that some aspects of your stay did not meet your expectations. Our 150 rooms have been fully renovated, and each one features a queen-size bed, a separate bathroom and toilet, double glazing, and soundproof doors to provide a restful environment. Our reception team is always available to help find the most suitable room configuration for your needs. We hope to see you again for a more enjoyable experience. Best wishes, Sonia AURIOL, General Manager

Dear Mikel, We greatly appreciate your positive review of your time at Novotel Luxembourg Centre. We are delighted that your family stay with us was so enjoyable. It is wonderful to know that you found our website easy to use when making your reservation. We are also pleased that you value your ALL Accor Classic membership and that you would recommend both our hotel and the loyalty programme. We look forward to seeing you again. Kind regards, Sonia AURIOL, General Manager

Dear Maarten, Thank you for taking the time to share your experience at Novotel Luxembourg Centre. We are delighted that our team made you and your family feel so well looked after. We sincerely apologize that some aspects did not meet your expectations. Our location between the main train station and the old town means we are a short walk from both, and we are always happy to help with directions or transport tips at reception. Finally, we are especially pleased that the check-in made a positive impression. It would be a pleasure to see you again on a future occasion. Kind regards, Sonia AURIOL, General Manager

Dear Gertjan, We would like to thank you for this kind feedback about your experience at Novotel Luxembourg Centre. It is great that you had a wonderful experience with us and that our staff made a good impression on you. We are also delighted that you found your room comfortable and enjoyed dining at our Origine restaurant. We look forward to a return visit from you in the future. Best wishes, Sonia AURIOL, General Manager

Dear Yogesh, We greatly appreciate your positive review of your stay at Novotel Luxembourg Centre. We are delighted that you had a wonderful experience with us and that our staff made a good impression on you. It is also great to know that you enjoyed your clean and well-kept room. We hope to welcome you back in the future. Best wishes, Sonia AURIOL, General Manager

Dear Clare, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are glad that you found your accommodation comfortable and appreciated the cleanliness of your room. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the inconvenience caused by the deposit error and note your disappointment with the service you received at the front desk. Please rest assured, your remarks about these points have been carefully noted. For your information, the deposit amount corresponds to the price of the room, breakfasts, and a €50 credit per person per day, which might explain the initial hold on your card. Nonetheless, we are pleased you enjoyed the hotel’s central location, making it easy for you to explore Luxembourg. Furthermore, we are happy you found your departure straightforward, which is important for concluding any trip on a positive note. We hope to have the pleasure of welcoming you back for an improved experience. Kind regards, Sonia AURIOL, General Manager

Dear Kirsty J., Thank you for this lovely review of your recent stay at Novotel Luxembourg Centre. We are delighted that you found our team so welcoming and supportive throughout your visit. It is wonderful that you appreciated the convenience of our central position, with easy access to public transport and just a short walk from the train station. Your perfect ratings across all aspects of your stay truly warm our hearts, from the comfort of your accommodation to the cleanliness standards and value we provide. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Sonia AURIOL, General Manager

Dear Charlie, We’re delighted to know that you had a wonderful experience at Novotel Luxembourg Centre. We are delighted that you and your friends had such an enjoyable time with us. It is great to know you were comfortable in your room and that our team made you feel welcome with their warm approach. Our hotel’s central position makes it easy to reach all the main attractions in Luxembourg, so we are glad the location helped you explore the city. We appreciate your thoughtful feedback and your high recommendation for Novotel Luxembourg Centre. We hope to welcome you back for another enjoyable visit. Best wishes, Sonia AURIOL, General Manager

Dear Stephanie, We would like to thank you for this kind feedback about your experience at Novotel Luxembourg Centre. We are truly glad you enjoyed your time with us and that you found everyone so welcoming throughout your stay. It is also great to know you were comfortable in one of our clean and recently renovated rooms. Finally, we are pleased that our central location made your trip to Luxembourg easier and more enjoyable for your family. The entire team looks forward to welcoming you back in the future. Best wishes, Sonia AURIOL , General Manager

Beste Bouchra, Wat fijn dat u de tijd heeft genomen om uw verblijf in Novotel Luxembourg Centre beoordelen. Wat fijn om te lezen dat u een prettig verblijf bij ons heeft gehad. Het spijt ons echter dat het comfort van de slaapbank niet aan uw verwachtingen voldeed. Een goede nachtrust is voor ons erg belangrijk, dit blijft natuurlijk erg persoonlijk, maar wij zullen het doorgeven. We zouden het erg waarderen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groet, Sonia AURIOL , General Manager

Dear M. L., We appreciate the time you took to review your stay at Novotel Luxembourg Centre. We are pleased that you found the booking process with the Accor ALL App straightforward and convenient. However, we are truly sorry to hear that some aspects did not meet your expectations. Our team regrets that your experience with room preparation and amenities did not represent the high standards we are known for. Daily housekeeping is an important part of our service, and we take your feedback seriously as we strive to provide our guests with a comfortable family visit. Finally, it is great to know that our pricing met your expectations. We hope we can provide you with an improved stay in the future. Kind regards, Sonia AURIOL , General Manager

Dear Peter, Thank you for this lovely review of your recent stay at Novotel Luxembourg Centre. It is great to know that you were generally satisfied with your experience. We are pleased that you noticed our efforts to respond to your remarks and that your feedback was valued. We look forward to seeing you again. Kind regards, Sonia AURIOL , General Manager

Dear Mariana, Thank you for this lovely review of your recent stay at Novotel Luxembourg Centre. It is great that you enjoyed a wonderful first visit with us and savoured our breakfast selection. We are also delighted to know that you found your room both spacious and comfortable. We look forward to the pleasure of welcoming you back. Many thanks again, Sonia AURIOL , General Manager

Dear Elizabeth A., Thank you for this kind feedback about your experience at Novotel Luxembourg Centre. We’re delighted to know you had an excellent stay with us the central location worked well for your visit, with easy access to both the airport and historic city centre. It’s also wonderful you enjoyed breakfast each morning and had the chance to savour the restaurant’s cuisine for lunch or dinner. Moreover, we truly appreciate your kind words about our welcoming team and housekeeping service, and that Joao’s attentive approach made a lasting impression on you during your visit. The comfort and quiet you enjoyed in your room is equally rewarding to hear. We look forward to welcoming you back again. Kind regards, Sonia AURIOL , General Manager

Dear Neil R., We would like to thank you for taking the time to review your stay at Novotel Luxembourg Centre. It is great to know that you had a great experience with us. We are also delighted that you found our front desk team welcoming and helpful, making your family’s stay easier with their support. However, we are sorry that your visit to our bar did not meet your expectations. We will keep your comments in mind, and our team remains available to assist with any request to ensure a more seamless visit next time. Finally, we are grateful that you valued our central location and enjoyed the convenience of on-site parking. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Sonia AURIOL , General Manager