Novotel Luxembourg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,307 reviews
Novotel Luxembourg Centre
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI in the hotel

  • Hot buffet or express continental breakfast

  • 24-hour fitness room

  • 4 airy, flexible spaces for successful events

  • 10 minutes walk from central train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911
luxembourg
luxembourg

Tel: +352248781

Fax: (+352)26480224

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   30 LABORATOIRE

  • By plane

    FINDEL INTL AIRPORT At 7km / 4.35 miles

  • By train

    GARE DE LUX At 0.3km / 0.19 miles

GPS :49.604778, 6.137419

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Classic Room with 1 queen-size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24

Superior Room with 1 queen size bed and 1 sofa

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 queen-size bed and sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RED SQUARE

Type of cuisine: International

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SQUARE

Photo non contractuelle / Strictly non binding

Refurnished in July 2013, the Red Square Bar is open from 12 o'clock to midnight and offers a bar snack menu and appetizers or "à la carte" until 11PM. Ideal for professional meetings, sporting events or family gathering at the aperitif.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,771 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,307 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Positive experience but the billing process can be improved (please correct my address details)

Customer review rating 4.5/5

Barbara Business - 04/12/2019 Confirmed reviews ALL

My room my comfortable, clean and quiet - I slept very well. Breakfast was ok and staff very helpful and polite. I could not use the self-service checkout as the checkout email arrive late and the staff at the desk wrote down my address wrong (the wrote that Dublin, the city I live in, is in ITALY instead of the Republic of Ireland). Please correct my address details.

Dear Barbara, Thank you for taking the time to share your feedback. We are happy to know you enjoyed your experience; it's rewarding for our team to learn we were able to provide you with the high standards of service you expect from us. Please accept our apologies for any inconvenience due to the slight mistake in your address, we have corrected this and sent you the modified invoice. We would love to have you return in the future. Kind regards, André Pêcheur, General Manager

Incredible

Customer review rating 4.5/5

Frankie Business - 03/12/2019 Confirmed reviews ALL

The hotel was amazing. The rooms were beautiful and well equipped. The staff was friendly and helpful.

Dear Frankie, Thank you for such a positive review. We are pleased that the room was to your liking. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager

Nice

Customer review rating 4.5/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

I was nice. The personal was helpful and fast. The room was clean, the bed comfortable and the breakfast tasted.

Dear Guest, Thanks for positively reviewing your time at Novotel Luxembourg Centre. It is wonderful to hear that you appreciated the high standards and quality service which we strive to uphold. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. Thanks for letting us know that you enjoyed or delicious breakfast. We look forward to welcoming you back on a future trip. Kind regards, André Pêcheur, General Manager

Nice stay in Luxembourg

Customer review rating 4.5/5

J T. Couples - 02/12/2019 Confirmed reviews ALL

Nice hotel that is very close to the main train station but also only a short walk to the centre of town and all the attractions. Room was clean and spacious. Bed was comfortable. Bathroom was a bit on the small side. Would definitely stay here again.

Dear Guest, Thank you for taking the time to share your feedback. It is rewarding to read that you were so pleased with our hotel and its location. Thank you for your kind words. We have taken note of your comments relating to the bathroom. Our team members will be delighted to know that they played an such an important role in making your stay a memorable one. We would love to have you return in the future. Kind regards, André Pêcheur, General Manager

Everything is fine! Will come back again!

Customer review rating 4.5/5

H. Business - 02/12/2019 Confirmed reviews ALL

The Novotel hotel meets all my expectations: friendly people, clean room, very good transportation to the airport, ...

Dear H., Thanks for posting such great feedback following your stay at Novotel Luxembourg Centre. We are delighted that we were able to meet your expectations and we look forward to the pleasure of welcoming you back on another occasion. Best wishes, André Pêcheur, General Manager

lovely hotel for business travel but I guess also for fun

Customer review rating 4.5/5

Pantelis Business - 25/11/2019 Confirmed reviews ALL

Traveled for business. The hotel is allocated next to the train station and close to the city center. Lovely hotel

Dear Pantelis, Thank you for sharing your review of your stay at Novotel Luxembourg Centre. We are glad to know your stay with us was a great experience! Our strategic location is one of the things we are very proud of about our hotel that brings transport options to our guests and must-see attractions closer. We look forward to welcoming you back in the future. Best wishes, André Pêcheur, General Manager

Beautiful and comfortable hetel!

Customer review rating 4.5/5

Laura Business - 25/11/2019 Confirmed reviews ALL

Hotel Novotel is a beautiful and comfortable hotel, with spacious rooms and a delicious breakfast.

Dear Laura, Thank you for such a positive review. Here at Novotel Luxembourg Centre, we do our best to ensure that every guest is feels welcomed and satisfied. Your kind words were a delight to receive, and the team will be thrilled to know that you had such a pleasant stay. We look forward to welcoming you back for another excellent experience. Best regards, André Pêcheur, General Manager

Lovely staff

Customer review rating 4.5/5

Felicia B. Friends - 24/11/2019 Confirmed reviews ALL

We were greeted at the front desk by Aina, who was so helpful and friendly. She got us checked in quickly and then gave us a map highlighting the sights we should see (her suggestions did not disappoint!). The hotel was undergoing renovations so there were some rough edges, but the room was fantastic and we never heard any renovation noise.

Dear Felicia, Thank you for posting this kind review regarding your stay at Novotel Luxembourg Centre. Our team works hard to ensure that every guest has the best experience possible, so it is rewarding to know that everything met your expectations. Your feedback inspires us to continue upholding our high standards of service! We will be sure to pass on your kind comments to Aina, she will be thrilled to learn of the impact she had on your experience. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Surprised satisfaction

Customer review rating 4.5/5

Pg Business - 21/11/2019 Confirmed reviews ALL

I accidentally booked City Center instead of Kirchberg. I anticipated being disappointed, and was not looking forward to the commute. Based on my experience, and now that I have the commute sussed, I may book again.

Dear PG, Thanks for posting such great feedback on your time at Novotel Luxembourg Centre. It is rewarding to know that we were able to exceed your expectations. Such a message of satisfaction gives a real boost to our team and inspires us to continue with our efforts to provide excellent customer service. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

Good quality

Customer review rating 4.5/5

P W. A. O. Business - 19/11/2019 Confirmed reviews ALL

I stayed for business only one night: good and quite room, good bed, good bathroom, good light in the room, good breakfast

Dear Alexander, Thank you for your kind review of your recent stay at Novotel Luxembourg Centre. We are so glad to hear that you enjoyed your stay with us! It is wonderful to know that everything was to your liking, from our varied breakfast buffet to our quiet rooms, ideal for a good night's sleep. We look forward to welcoming you back in the future. Best wishes, André Pêcheur, General Manager

LUX Nov Centre/Gare

Customer review rating 4.5/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Room itself was OK, but the separate toilet room was TOO COLD. Location was decent. Restaurant food quality was reasonable, but not well priced.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We are are pleased you found our location convenient. However, we are very sorry that the temperature of your room was not to your liking. Our team would have been eager to check the heating system or assist with adjusting the controls in your room if we had been informed of this during your stay with us. Serge Mantovani and his team offer traditional and international cuisine in our restaurant, which vary with the seasons and we try to keep the prices as competitive as possible We look forward to welcoming you back in the future. Kind regards, André Pêcheur, General Manager

Polite, and with unexpected generosity

Customer review rating 4.5/5

Mitchell Business - 16/11/2019 Confirmed reviews ALL

Room was clean, and large, and price was around 100 euro cheaper, circa 30%, than similar equivalents at the time of booking. Staff on the desk and around the hotel were incredibly polite and engaging, with a complimentary birthday gift.

Dear Mitchell. Thank you for responding to our customer satisfaction survey following your stay at Novotel Luxembourg Centre. Our hotel aims to provide high-quality service to our every guest, so it is rewarding to read that you enjoyed your stay and that we helped make your special day memorable. We hope to see you again on a future occasion. Best regards, André Pêcheur, General Manager

Rip off

Customer review rating 4.5/5

John Business - 15/11/2019 Confirmed reviews ALL

Price of the hotel is crazy. 320 euro for a basic room?

Dear John, Thank you for taking the time to share a review. We do our best to offer competitive prices and deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration. We hope to welcome you back for a more enjoyable stay in the future. Best regards, André Pêcheur, General Manager

Pleasant experience

Customer review rating 4.5/5

Peter Business - 15/11/2019 Confirmed reviews ALL

I was booking one of the last rooms in the city that week. It was my first time in Novotel Centre and I was pleasantly surprised.

Dear Peter, Thank you for taking the time to leave this review. We are delighted that you had a pleasant experience during your stay at Novotel Luxembourg Centre. It is wonderful to know that we met all your expectations and we hope to see you again on your next visit to Luxembourg City. Kind regards, André Pêcheur, General Manager

Great refurbshment

Customer review rating 4.5/5

Luiz Business - 11/11/2019 Confirmed reviews ALL

New rooms are awesome but the location is far from the tram and taxis are SUPER difficult. almost missed my flight,

Dear Luiz, Thank you for taking the time to share your feedback. We are glad to know you had an enjoyable experience and that you appreciated our new rooms. Such feedback encourages us to continue to uphold our high standards and quality service. We do however regret the difficulties you encountered. The Tram is new and still under construction. Once this construction is completed, the train should pass by the station just two minutes from us. We would love to have you return in the future. Kind regards, André Pêcheur, General Manager

Fantastic location. Within walking distance to station,

Customer review rating 4.5/5

Lina Families - 11/11/2019 Confirmed reviews ALL

Breakfast was very good with an abundant choice of items. Cleanliness of a very high standard. Staff very helpful and friendly.

Dear Lina, Thank you for your feedback of your recent stay at Novotel Luxembourg Centre. We do our best to ensure that our guests have the best experience possible with us. Our entire team is delighted that you had a wonderful stay, and we appreciate your kind words about our quality service and high standards. We look forward to welcoming you back on a future trip. Kind regards, André Pêcheur, General Manager

Great service!

TripAdvisor rating 4.0/5

Sarah V Couples - 11/11/2019 TripAdvisor review

The staff prepared a surprise for us because we are expecting a baby, our room was decorated en really nice. Staff very friendly and helpfull and the rooms were very clean. The breakfast was very good, fresh and healthy products.

Dear Sarah, Thank you for your feedback. Congratulations again on your impending arrival. We are delighted to hear that you enjoyed your time with us and that everything met your expectations. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. We hope to see you again in the future. Kind regards, André Pêcheur, General Manager

A very enjoyable experience

Customer review rating 4.5/5

Petrut Business - 08/11/2019 Confirmed reviews ALL

Overall quite pleasing. The fact that you have Wireless Charging in the rooms is quite a nice touch. Wasn't expecting to see that in a hotel. Also the fact that you had sockets for HDMI and Ethernet and more than enough USB plugs around it's a really nice and modern approach. I'd also like to commend your front desk employee Aina. She knew a couple of Romanian words which made me feel more welcome there after quite a long and annoying trip. Also she gave me quite a nice room and a voucher for a free drink at the bar (being an Accor Le Club Silver Member). She was really nice. With people like this you can make guests appreciate the experience even more. The only thing I would complain about would be that in my room the shower fan was running some times at random (or at least I didn't observe any pattern). It was a little bit annoying especially at night.

Dear Petrut, Thank you for your feedback. We do our utmost ensure that our guests have the best experience possible with us and it is truly rewarding to receive such positive feedback. I will be sure to let Aina know how much of an impact she made on your experience. We are sorry for any inconvenience caused, we encourage guests to let us know of any issues at the time, so we can find an immediate solution. We look forward to welcoming you back in the future. Best wishes, André Pêcheur, General Manager

Like a Christmas ...Wonderful

Customer review rating 4.5/5

Dumitrașcu B. Families - 04/11/2019 Confirmed reviews ALL

Breakfast delicios...room gorgeous ...staff ...the best

Dear Dumitrașcu, Thank you for such a positive review. We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. Thank you for appreciating our decor. We look forward to welcoming you back. Best wishes, André Pêcheur, General Manager

Fantastic! Great and personalised welcome! Fantastic staff, everything perfect from check-in to check-out....

Customer review rating 4.5/5

Vincent J. Families - 01/11/2019 Confirmed reviews ALL

Fantastic! Great and personalised welcome! Fantastic staff, everything perfect from check-in to check-out....

Dear Vincent, Thank you for taking the time to leave a review about your experience at Hotel Novotel Luxembourg Centre. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Your kind words about the friendly and professional service you received from our team members are much appreciated and will certainly inspire us to continue upholding our high standards. We hope to welcome you back for a return visit! Best regards, André Pêcheur, General Manager
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