Novotel Luxembourg Centre

Information message

Novotel Luxembourg Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 1,144 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hot or express continental breakfast

  • 24-hour fitness room

  • 4 airy, flexible spaces for successful events

  • Free WIFI in the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Luxembourg Centre

35 rue du Laboratoire
L-1911 LUXEMBOURG
Luxembourg

  • BUS:  30 LABORATOIRE

  • By plane

    FINDEL INTL AIRPORT At 7km / 4 miles

  • By train

    GARE DE LUX At 0km / 0 miles

GPS:49.604778, 6.137419

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RED SQUARE

Our four essential ingredients are modernity, friendliness, flavour and enjoyment. Guests can dine in our restaurant at just about any time of day that suits them.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Luxembourg Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,144 reviews

TripAdvisor Rating  4.0/5  1,381 reviews

Certificate of excellence 2022

Good stay

Customer review rating 3.5/5

Satisfied G. Business - Confirmed reviews ALL

nothing extraordinary positive, but nothing negative at all

Perfect

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We enjoyed our two night stay at the Novotel Luxembourg Centre. Friendly staff, (Reception and House=Keeping).

Dear Ian, Thank you for this kind feedback concerning your recent visit. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia Zaied, General Manager

Good room and very good breakfast

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Babybed was prepared, Room nice and clean. Breakfast was nice. Only the missing parking opportunities were a slight drawback.

Dear Anders, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are pleased that you had an enjoyable stay overall and appreciated the comfort of your room. It's also great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day. While we do not have private parking, there is public parking underneath our hotel that our guests can make use of. Please do not hesitate to ask one of our team for assistance. We look forward to welcoming you again. Kind regards, Sonia Zaied, General Manager

Lovely room, great location

Customer review rating 4.5/5

Keith R. Couples - Confirmed reviews ALL

The rooms were very well appointed and spotlessly clean

Dear Keith, Thank you for taking the time to share your opinion with us. We are delighted that you appreciated the comfort of your room as well as our central location allowing easy access to the attractions of Luxembourg City. Furthermore, we are pleased that you appreciated the high standards which we strive to uphold. We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia Zaied, General Manager

Good stay

Customer review rating 4.0/5

Good S. V. C. L. Families - Confirmed reviews ALL

Nice hotel, great location, nice staff. Complimentary water in room. Suitable for kids with a very small but nice play area. Breakfast is nice, could so without the cartoons on TV’s in the restaurant, but it does keep the kids calm :) The only real complaint are the pillows. Beds are super comfortable, but all 5 pillows in our room would need to be changed.

Dear Urška, Thank you for sharing your experience of your time at Novotel Luxembourg Centre. We are pleased to hear that you had an enjoyable experience with us and appreciated the high standards which we strive to uphold. I am sorry to hear of the issue with your pillow please do let us know immediately and we would be happy to find an alternative solution to suit your taste. Our team is always very happy to assist you with any issues that you may have during stay. It would be a pleasure to welcome you back soon. Kind regards, Sonia Zaied, General Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Super friendly and helpful staff. Clean and efficient room, well decorated and well lit.

Dear Clay, Thank you for letting us know that you enjoyed your stay. Our team works hard to ensure that every guest has the best experience possible, so it is rewarding to know that everything met your expectations. Your feedback inspires us to continue upholding our high standards of service! We look forward to welcoming you back to Novotel Luxembourg Centre. Best wishes, Sonia Zaied, General Manager

Nice hotel

Customer review rating 4.0/5

Antony B. Business - Confirmed reviews ALL

The hotel was clean, modern, staff were nice, breakfast was good.

Dear Antony, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are pleased to hear that you had an enjoyable experience with us and appreciated the high standards which we strive to uphold. Our team works hard to ensure that every guest has a memorable stay and your positive feedback inspires us to continue with our efforts. We look forward to welcoming you back on a future trip. Best regards. Sonia Zaied, General Manager

Good stay

Customer review rating 4.5/5

Richard S. Families - Confirmed reviews ALL

Relax

Dear Richard, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are pleased that you chose to stay with us and are glad that you had a pleasant and relaxing stay. We have noted your comment include in your guest satisfaction survey and although we try to ensure competitive pricing for the quality offered we will be reviewing this with our restaurant manager. We hope that we may have the pleasure of welcoming you back in the future. Kindest regards, Sonia Zaied, General Manager

Good stay

Customer review rating 4.0/5

Keba M. Business - Confirmed reviews ALL

Stayed 2 weeks, hotel's personnel were very accommodating. Room was cleaned on a daily basis. I only took the diner, which was good. The menu is a bit limited in terms of choice: 2 weeks do not allow you to vary your dishes especially if you do not eat pork. And only pizzas are allowed after 11 pm in the room service. I would expand the choice.

Dear Keba, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We appreciate that you chose to stay with us and are delighted to have met your expectations. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service. We have noted your comments and will pass these on to be considered when planning future improvements. We look forward to seeing you again with us. Kind regards Sonia Zaied, General Manager

Fantastic Stay

Customer review rating 4.5/5

Harriet Solo - Confirmed reviews ALL

The room was really clean and very spacious. Plenty of options at breakfast and the staff were very attentive and kept the food fully stocked and tables clear. Paper cups in the room for tea/coffee though and no milk.

Dear Harriet, Thank you for sharing your experience of your time at Novotel Luxembourg Centre. It is always rewarding for our team to be complimented by a guest, and we are happy to know that we made a positive impact on your experience and we will pass on your comments to them. Please do let us know if you would prefer mugs and glasses and require extra amenities as these are available on request from our reception. Nevertheless, we are glad that you were comfortable in your spacious room and that you enjoyed our tasty breakfast to start off your day well. We hope to welcome you back to visit us in the future. Best wishes, Sonia Zaied, General Manager

Good Customer Service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very comfortable stay

Dear Deepak, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We do our best to ensure that our guests feel welcome, so it is very rewarding to read that you enjoyed your stay and appreciated the quality of our services. Thank you again; we look forward to welcoming you back soon. Kind regards, Sonia Zaied, General Manager

Well Located; excellent service.

Customer review rating 4.5/5

Jose O. Business - Confirmed reviews ALL

In general, the relationship was excellent, with courteous attendants and with good cleaning and organization in the rooms. I suggest, if possible, offer rooms without carpet, given the possibility of allergic guests.

Dear Jose, Thank you for taking the time to review your stay at Novotel Luxembourg Centre. We are happy to hear that our central location was ideal for you, and also appreciate your mention of the service provided by our dedicated team. Furthermore, we are pleased that you appreciated the high standards which we strive to uphold. We'd like to assure you that we have taken note of your suggestion, and your feedback will be helpful as we constantly aim to improve our guest experience. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

Great staff, comfortable, clean, well appointed rooms

Customer review rating 4.0/5

Nancy Families - Confirmed reviews ALL

Very pleasant. Extremely helpful staff. Great breakfast. Only complaint was extremely dry air…asi, difficult to manage room temperature.

Dear Nancy, Thank you for sharing your experience of your time at our hotel. It is wonderful to read that you enjoyed so much of your stay with us, especially our team's attentive service, I will be sure to pass on your compliments to them as they act as a source of motivation. We would like to apologise for any inconvenience concerning the air conditioning, and we urge you to notify our team of such issues during your stay so that we can find you an immediate solution. Nevertheless, we are glad that you found our breakfast was a great start to your day. We hope to welcome you again. Sincerely, Sonia Zaied, General Manager

Central and everything worked

Customer review rating 4.5/5

Lesley Couples - Confirmed reviews ALL

One night, friendly service, comfy exec room, nice breakfast

Dear Guest, Thank you for this kind feedback concerning your visit to Novotel Luxembourg Centre. It's great to know that you appreciated the high standards and quality service which we strive to uphold and that you enjoyed our tasty breakfast. We look forward to seeing you again on your next stay. Best wishes, Sonia Zaied, General Manager

Novotel Experience

Customer review rating 5.0/5

Laura S. Couples - Confirmed reviews ALL

It was perfect. The room was good, the breakfast was also very well organised and we had many choices. Nothing to complain about.

Dear Laura, Thank you for taking the time to review your time at Novotel Luxembourg Centre. We are so pleased that your stay at our hotel met your expectations. The comfort and satisfaction of our guests are very important to us. It would be a pleasure to welcome you back. Best wishes, Sonia Zaied, General Manager

deteriorating hotel food

TripAdvisor rating 1.0/5

Cynthia Y Business - TripAdvisor review

Hotel service is as good as ever. But restaurant food is getting worse and is unacceptable. Hair dryer in room 525 has super short wire that it is not possible to raise your hand up even if u have a socket at your waist level

Dear Cynthia, Thank you for providing us with your opinion concerning your recent stay. Our team aims to provide a high level of personal service and we appreciate your mention of their efforts. However, we regret that your experience in our restaurant did not entirely meet your expectations. We will pass along your feedback and would be interested in learning more to ensure that our high standards are always met. We apologize for any inconvenience regarding the hairdryer in your room. We encourage guests to notify our reception team of such concerns at the time of their stay so that we can find an immediate solution. We hope we may be able to welcome you back in the future. Kind regards, Sonia Zaied, General Manager

Happy New Year

TripAdvisor rating 5.0/5

Fouad A TripAdvisor review

The rooms was so clean, very comfortable, and the staff was perfect. The staff at this property are all great! They all go above and beyond to make my stay comfortable. Thank you! Will recommend to my colleagues

Dear Fouad, Thank you for this review following your recent stay. We are delighted to know that you enjoyed a comfortable stay here at Novotel Luxembourg Centre. We will pass your comments on to our team who will be very pleased to know that they helped to make your visit so enjoyable. Thank you for your kind recommendation, we appreciate it. We look forward to a return visit from you in the future. Happy New Year, Sonia Zaied, General Manager

Excellent hotel, fantastic breakfast, relaxed stay

TripAdvisor rating 5.0/5

kinderici TripAdvisor review

Our trip was to see the Xmas markets, which by the way, we warmly recommend. The hotel is centrally located with access to a public/paying car park. The hotel is very clean and caters very nicely for families with children. Our room was just perfect for our family. Breakfast was rich; noted the options for those who have gluten intolerance. I loved the kids corner, just by the reception. Should we return to Luxembourg, we will for sure book again this hotel.

Dear Kinderici , Thank you for your kind review. It is a pleasure to know that our central location helped make your stay enjoyable and we appreciate your mention of the high standards which we strive to uphold. We are pleased we were able to help you start your day off right with our tasty breakfast buffet. Thank you for letting us know that we will be your top choice whenever visiting Luxembourg city. We all hope to welcome you back in the future. Happy holidays! Sonia Zaied, General Manager

Perfect hotel for business

TripAdvisor rating 4.0/5

meudon2002 Business - TripAdvisor review

Hotel perfect for Business in Luxembourg - warm welcome at reception desk - most of the Rooms already renovated and new style of rooms modern and stylish - breakfast and lunch offer fits perfect to business needs

Dear Meudon2002, Thank you for your kind feedback. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your expectations. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are very pleased we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We hope to see you again in the future. Best New Year wishes, André Pêcheur, General Manager

Tourist friendly and very clean

TripAdvisor rating 4.0/5

rs0uza01 Families - TripAdvisor review

Located near the Passerelle, the hotel is a very nice place to stay. The rooms are clean, the staff is very friendly and always trying to make sure your needs are being adressed, specially Caroline. Not the cheaper option but definitelly worth it, because, at least for me, everything was smooth.

Dear Guest, Thank you for this kind review of your experience at Novotel Luxembourg Centre. We are happy to know your stay with us was a great experience it encourages us to continue to uphold our high standards. Our team is always happy to help and we are thankful that you appreciated our efforts to make your stay with us as enjoyable as possible. Caroline will be especially pleased to hear of the impact she had on your stay. We hope to see you again on a future occasion. Best wishes for the coming year, André Pêcheur, General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in LUXEMBOURG