Novotel Suites Luxembourg 4 stars

Customer review rating (ALL Rating) 4.6/5 1,118 reviews

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Description

Hotel extras

  • Hotel easily accessible by free public transport

  • 110 spacious and bright rooms

  • Large bathroom with bathtub and rain shower

  • Underground and above-ground parking available for a fee (subject to availability)

  • Shop & Starbucks corner: snacks, ready-to-eat meals, drinks and local products

Our accommodation(s)

Book this hotel
Room 1

Each moment counts in our Family Suite with one queen-size bed 160 x 210 and two twin beds.Modular suite measuring 30 m². Equipped with a couch, minibar, microwave, kettle, and separate bathtub and shower.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Twin bed(s) x2

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 30 m² / 322 sq ft
  • Bedding 2 x Twin bed(s) and 1 x Double bed(s)

Suite Exécutive avec lit Queen Size et méridienne. Suite modulable de 30 m² avec Smart TV, minibar gratuit, four à micro-ondes, machine Nespresso, baignoire et douche à effet de pluie (avec peignoir et chaussons). Produits Phytomer, WC séparés.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Double bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Suite de 34 m² alliant modernité et confort pour 1 ou 2 personnes. Grand espace salon et travail, cafetière Nespresso, minibar gratuit, Smart TV, Smart Hub, salle de bain avec douche et baignoire, peignoir et pantoufles.

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Children's TV Channels
  • Chromecast
  • DTT TV package
  • Music TV channels
  • Satellite/cable colour TV
  • Web TV
  • 55'/140 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy, Quartier Europeen
1855 LUXEMBOURG
Luxembourg

GPS:49.620333, 6.145167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • 110 rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 110 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Bar

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s library
  • Board games available
  • Baby bed
  • Baby bath
  • Children''s TV Channels

Well-being

Fitness Room

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Parking pricing: 21.00 € 21 EUR Per day

Services & equipment

  • Intercom
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Indoor Parking

Additional charge

GPS:49.620333, 6.145167

Parking information

  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.02 m / 6.56 ft
  • Parking pricing: 21.00 € 21 EUR Per day

Services & equipment

  • Intercom
  • Stairs
  • Electric car recharging units 11 kVA

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

QUICK N SHOP

Feeling peckish? Open 24 hours, the Quick N Shop offers a selection of self-service snacks, meals and drinks. Craving a hot beverage? A Starbucks corner is available for you. Selection of local products.

Bar Type
SNACK BAR
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Feeling peckish? Open 24 hours, the Quick N Shop offers a selection of self-service snacks, meals and drinks. Craving a hot beverage? A Starbucks corner is available for you. Selection of local products.

Commencez votre journée avec un petit-déjeuner copieux proposant des produits frais et de qualité, des grands classiques et des options saines. Goûtez aux délices préparés par notre équipe.

Free access 24 hours a day: exercise bike, cardio machines, and weight and stretching equipment will help you keep in shape. Free revitalizing seated Amma massage session every Tuesday evening. Upon availability from 7:30pm to 9:30pm for 10 minutes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,118 reviews

Customer review rating 5.0/5

Jiraer B. Families - Confirmed reviews ALL

Dear Jiraer, Thank you for this fantastic feedback about your recent stay at Novotel Suites Luxembourg. We are delighted that you found our location so convenient for your family trip. Our team takes real pride in offering a warm welcome, and it means a lot that you felt their kindness and helpfulness throughout your stay. We are also very happy that the cleanliness of our suites met your expectations. The entire team look forward to welcoming you back on a future trip. Kind regards, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Giulio R. Families - Confirmed reviews ALL

Dear Giulio, Thank you for such a positive review. We are delighted that you enjoyed our breakfast buffet, with its wide selection of hot and fresh options every morning. It is also wonderful to hear that your suite gave you and your family the space you needed to relax. Our 30 m² suites are designed to offer generous room for everyone. We are especially proud that our team made such a warm impression on you. Our multilingual staff always strive to create a welcoming atmosphere, and your kind words mean a great deal to us. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Sieske K. Couples - Confirmed reviews ALL

Dear Sieske, Thank you for this fantastic feedback about your recent stay at Novotel Suites Luxembourg. We are delighted that your stay with us was so comfortable and that you found the booking process on the Accor ALL App so smooth. Our team at reception and at breakfast takes great pride in making every guest feel welcome, and it means a lot that you noticed their efforts. We are also glad you appreciated the cleanliness of the hotel and our glass water bottles, small gestures like these help us reduce plastic across the property. We look forward to welcoming you back. Best wishes, Heftre Nicolas, General Manager

Customer review rating 4.0/5

Tom L. Families - Confirmed reviews ALL

Dear Tom, Many thanks for your kind feedback on your recent experience. We are delighted that you found our hotel so enjoyable and your suite so comfortable. Our team takes great pride in creating a welcoming environment for families, and it is rewarding to know that your time with us left such a good impression. We hope you were able to appreciate our location on the Kirchberg plateau, just a short tram ride from the city centre. We look forward to welcoming you back. Best regards, Heftre Nicolas, General Manager

Customer review rating 4.0/5

Sven P. Families - Confirmed reviews ALL

Dear Sven, Thank you for this review. We are glad that you chose Novotel Suites Luxembourg for your family trip and that your overall experience was a positive one. That said, we are sorry that the pricing of our buffet breakfast did not meet your expectations. We do offer an express breakfast option at €4.00, which includes a hot drink and a viennoiserie, for guests who prefer a lighter start to the day. Children under 16 also enjoy breakfast free of charge when their parents take it. We hope you were able to take advantage of our location on the Kirchberg plateau, just a short tram ride from the city centre and close to landmarks like the MUDAM museum and the Philharmonie. We hope to have the pleasure of welcoming you back in future for an improved experience. Kind regards, Heftre Nicolas, General Manager

Dear Jiraer, Thank you for this fantastic feedback about your recent stay at Novotel Suites Luxembourg. We are delighted that you found our location so convenient for your family trip. Our team takes real pride in offering a warm welcome, and it means a lot that you felt their kindness and helpfulness throughout your stay. We are also very happy that the cleanliness of our suites met your expectations. The entire team look forward to welcoming you back on a future trip. Kind regards, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Giulio R. Families - Confirmed reviews ALL

Excellent breakfast, room with big space and super nice staff

Dear Giulio, Thank you for such a positive review. We are delighted that you enjoyed our breakfast buffet, with its wide selection of hot and fresh options every morning. It is also wonderful to hear that your suite gave you and your family the space you needed to relax. Our 30 m² suites are designed to offer generous room for everyone. We are especially proud that our team made such a warm impression on you. Our multilingual staff always strive to create a welcoming atmosphere, and your kind words mean a great deal to us. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Sieske K. Couples - Confirmed reviews ALL

As usual it has been a pleasure to stay at your hotel.

Dear Sieske, Thank you for this fantastic feedback about your recent stay at Novotel Suites Luxembourg. We are delighted that your stay with us was so comfortable and that you found the booking process on the Accor ALL App so smooth. Our team at reception and at breakfast takes great pride in making every guest feel welcome, and it means a lot that you noticed their efforts. We are also glad you appreciated the cleanliness of the hotel and our glass water bottles, small gestures like these help us reduce plastic across the property. We look forward to welcoming you back. Best wishes, Heftre Nicolas, General Manager

Customer review rating 4.0/5

Tom L. Families - Confirmed reviews ALL

Very nice hotel Great rooms

Dear Tom, Many thanks for your kind feedback on your recent experience. We are delighted that you found our hotel so enjoyable and your suite so comfortable. Our team takes great pride in creating a welcoming environment for families, and it is rewarding to know that your time with us left such a good impression. We hope you were able to appreciate our location on the Kirchberg plateau, just a short tram ride from the city centre. We look forward to welcoming you back. Best regards, Heftre Nicolas, General Manager

Customer review rating 4.0/5

Sven P. Families - Confirmed reviews ALL

Breakfast too expensive.

Dear Sven, Thank you for this review. We are glad that you chose Novotel Suites Luxembourg for your family trip and that your overall experience was a positive one. That said, we are sorry that the pricing of our buffet breakfast did not meet your expectations. We do offer an express breakfast option at €4.00, which includes a hot drink and a viennoiserie, for guests who prefer a lighter start to the day. Children under 16 also enjoy breakfast free of charge when their parents take it. We hope you were able to take advantage of our location on the Kirchberg plateau, just a short tram ride from the city centre and close to landmarks like the MUDAM museum and the Philharmonie. We hope to have the pleasure of welcoming you back in future for an improved experience. Kind regards, Heftre Nicolas, General Manager

Customer review rating 5.0/5

Cargolux C. S. I. Business - Confirmed reviews ALL

I stay regularly at the Novotel Suites. Reason is the the exceptional hospitalty of the staff and the fact that compared to normal hotel rooms, I can enjoy more space and a small kitchen. Any additional needs I had in the past were always accommodated for. I will continue to stay there in the future.

Dear I., Many thanks for your kind feedback on your recent experience. We are delighted that you consistently enjoy the hospitality of our team, especially Bernardo, who clearly makes a lasting impression. It is wonderful that you value the extra space and the convenience of the small kitchen in your suite, making your business trips more comfortable. We are also glad that our team has always been able to accommodate your additional needs and that your booking experience was swift and smooth. We look forward to the pleasure of welcoming you back on a future visit. Best wishes, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Araz A. Families - Confirmed reviews ALL

Initially, I had a booking for two days with family. But due to unforeseen circumstances, we had to extend our stay by two additional days. Reception staff, especially Allan and David were very helpful in finding the right solutions. Overall, definitely recommended both for family stay or business trips.

Dear Araz, Thank you for such a positive review. We are delighted that you found our location convenient and our facilities well suited to your needs. It is a pleasure to know that our team, especially Allan and David, made a real difference during your stay. We are glad they could help you extend your booking smoothly when your plans changed. Our staff always aim to find the right solutions for our guests, and your kind words will mean a lot to them. We are also pleased that you would recommend us for both family stays and business trips. Our suites are designed with flexibility in mind, and we love hearing that they work well for different types of travel. We look forward to welcoming you back. Best wishes, Heftre Nicolas, General Manager

Customer review rating 5.0/5

Martina P. Business - Confirmed reviews ALL

Perfect

Dear Martina, We would like to thank you for this kind feedback about your experience at Novotel Suites Luxembourg. We are delighted that you found everything perfect during your business trip with us. Our team works hard to offer a seamless experience, from our central location on the Kirchberg plateau to the comfort of our suites, and it means a lot to know that your stay reflected that. We look forward to seeing you again in the future. Kind regards, Heftre Nicolas, General Manager

Customer review rating 5.0/5

Nicolas D. Business - Confirmed reviews ALL

Very good hotel. Well located. closed to the Tram with direct transfer to the airport. The rooms are well designed and confortable. Improvement: possibility to open the windows of the room.

Dear Nicolas, Thanks for taking the time to review your stay at our apartments. We are delighted that you found our hotel to be of great quality and that your suite felt both well designed and comfortable. That said, we are sorry for the inconvenience regarding the windows. Our suites are equipped with double soundproof windows that cannot be opened, as this helps us maintain a quiet and controlled indoor environment for all our guests. Nonetheless, our location on the Kirchberg plateau, just steps from the Philharmonie-Mudam tram stop, makes it easy to reach the city centre and the airport. We are glad you appreciated this convenience. We hope to welcome you back. Best wishes, Heftre Nicolas, General Manager

Customer review rating 5.0/5

Montedoro F. Business - Confirmed reviews ALL

Everything was amazing and the workers were very kind.

Dear F., We are delighted that you found our location convenient for your business trip and that our breakfast buffet and suites exceeded your expectations. Our team takes great pride in creating a warm and welcoming atmosphere, so knowing that their kindness made a difference to your stay means a lot to us. It is also wonderful that you appreciated the comfort and space of your suite, which we designed to feel like a true home away from home. We look forward to welcoming you back. Best wishes, Heftre Nicolas, General Manager

Customer review rating 3.0/5

Maris S. Business - Confirmed reviews ALL

In general it's Ok. However, room ergonomics could be better (position of TV/sofa, catchy sliding doors, safe box location, small sink in WC, strange location of water tap in bathroom sink)

Customer review rating 5.0/5

Katie S. Business - Confirmed reviews ALL

I stayed for 5 nights including breakfast, I sued the gym a few times and even though it's small it was nice to have. The rooms were perfect and the staff very friendly and the breakfast was tasty.

Dear Katie, We would like to thank you for this kind feedback about your experience at Novotel Suites Luxembourg. We are delighted that you found our location so convenient for your business trip. Our team is also thrilled that their friendly approach made a real difference throughout your five-night visit. It is great to know that your suite felt perfect and that you enjoyed the tasty breakfast each morning. We are also pleased you managed to use the fitness room, even if it is compact, it is reassuring to hear it added value to your stay. We look forward to seeing you again in the future. Kind regards, Heftre Nicolas, General Manager

Customer review rating 1.5/5

Manou G. Couples - Confirmed reviews ALL

Room okay, but nothing more Reception unfriendly, not helpful and not worth a five star hotel. Like a youth hostel, breakfast room terrible

Customer review rating 5.0/5

Harris A. B. A. Business - Confirmed reviews ALL

It was a very peaceful stay over week. Smooth check- in , Good breakfast, well cleaned rooms. Ease access of water. Overall experience was smooth. I will prefer future stay based on current experience in novotel

Dear Harris, We appreciate that you took the time to share your feedback. We are delighted that you found your stay so peaceful and comfortable. Our team takes great pride in making check-in smooth and your suite spotless, so it means a lot to know you noticed the daily cleaning. We are also glad you enjoyed the breakfast buffet, with its wide selection available from early morning until midday on weekends. It is wonderful that having easy access to fresh water and our 24-hour Boutique Gourmande added to the convenience of your business trip. Knowing you would choose us again based on this experience is the best compliment we could receive. We would be delighted to welcome you back. Take care, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Amir A. Business - Confirmed reviews ALL

Very nice stay, as usual

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

Customer review rating 5.0/5

Gavin T. Families - Confirmed reviews ALL

Clean, bright. Welcomed as soon as you entered. Good location too

Dear Gavin, Thank you for taking the time to share your experience with us. We are delighted that our team made you feel at home the moment you walked in. Nonetheless, we are glad you found our location convenient for your family visit. We do hope to welcome you back again in the future. Kindest regards, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Eduard V. Families - Confirmed reviews ALL

Comfortable, clean, well places, closed parking

Dear Eduard, Thank you for taking the time to share your experience with us. We are glad you found your suite comfortable and clean, and that our parking and location suited your family trip so well. That said, we are sorry the internet speed did not meet your expectations. Our high-speed Wi-Fi is available throughout the hotel, and our team is always on hand to help with any connectivity issues during your stay. Nonetheless, it is great that you appreciated our secured on-site parking. We hope you also had a chance to enjoy the nearby tram stop, which makes reaching the city centre effortless. We do hope to welcome you back again in the future. Kindest regards, Heftre Nicolas, General Manager

Customer review rating 4.5/5

Catherine W. Families - Confirmed reviews ALL

Novotel Suites Luxembourg was a very comfortable hotel with good facilities, we made use of the 24 hour shop, breakfast was very good, Transport links in to the city were very regular and comfortable, the staff were extremely helpful and knowledgable, we will definately be returning

Dear Catherine, We would like to thank you for this kind feedback about your experience at Novotel Suites Luxembourg. We are delighted that you found our suites so comfortable and that you enjoyed the facilities we offer. Our team takes real pride in being helpful and knowledgeable, so it means a lot to us that you felt so well looked after. We are also glad that the breakfast and our 24-hour Boutique Gourmande added to your experience. It is great to know that the tram connections made getting into the city easy and stress-free for you and your family. We look forward to welcoming you back in the future. Best wishes, Heftre Nicolas, General Manager

Customer review rating 1.5/5

Stella Y. Families - Confirmed reviews ALL

We stayed in Room 124 at Novotel Suites Luxembourg on 29–30 August, and unfortunately our final night was far from what we expected. The main light in our room was not working. We contacted reception and were told that there was no technician on duty and, as the hotel was fully booked, no alternative room was available. A member of reception came to inspect the room around 8pm and confirmed that the room was not completely dark. However, there was no apology. The fact that it was still light outside was also mentioned. This completely missed the point. By around 10pm, when it was fully dark, we could only rely on the bathroom light and decorative lighting to move around the room. With the beds arranged in the room, this created a genuine trip and fall hazard. I was travelling with two children, one of whom has special needs, so this situation caused us additional stress and made the evening unnecessarily difficult. It was also the last night of our trip, making this a particularly disappointing way to end our holiday. What is most frustrating is that this is a basic maintenance issue that should have been identified before the room was given to a guest. If something as essential as the main room light is not working, there should also be a contingency plan rather than simply telling guests that the hotel is fully booked. We paid for a comfortable and properly maintained room, and unfortunately that is not what we received. I hope management will take this feedback seriously and review both their room inspection process and their procedures for dealing with maintenance failures. A very disappointing experience and certainly an unfortunate way to end our stay.

Customer review rating 5.0/5

Dennis S. Couples - Confirmed reviews ALL

Parking. Directed how to find / easy. Cleanest car park I’ve ever used. Check in. Great guy. Helpful, polite and professional. Room clean, tidy and all needs covered.

Dear Dennis, Thank you very much for your feedback. We are thrilled that you found our parking so effortless and your check-in so welcoming. It is lovely to hear your suite was tidy and met all your needs. We do hope to welcome you back again in the future. Kindest regards, Heftre Nicolas, General Manager

Other web-users rate our hotel

  • 830 reviews 9.1/10 Location
  • 1,071 reviews 8.3/10 Room
  • 874 reviews 9.4/10 Service
  • 21 reviews 9.6/10 WiFi
  • 602 reviews 8/10 Comfort
  • 476 reviews 7.7/10 Breakfast
  • 398 reviews 8.9/10 Cleanliness
  • 173 reviews 9.5/10 Vibe

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