Novotel Suites Luxembourg 4 stars

Customer review rating (ALL Rating) 4.7/5 1,041 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

Our accommodation(s)

Room

Executive Suite with 1 double bed and 1 single bed

  • 3 persons
  • 34 / 365 sq ft
  • Bedding 1 x Double bed(s) and 1 x Single bed(s)

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy, Quartier Europeen
1855 LUXEMBOURG
Luxembourg

GPS:49.620333, 6.145167

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BOUTIQUE GOURMANDE

Peckish ? Open 24 hours a day, our Gourmet Boutique offers a choice of self-service snacks, meals and drinks. Do not hesitate to taste our "homemade" dishes and treat yourself at any time of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,041 reviews

TripAdvisor Rating  4.0/5  717 reviews

Certificate of excellence 2023

Clean, friendly and good quality hotel

TripAdvisor rating 5.0/5

NeleWasHere TripAdvisor review

Warm, attentive and kind service by the front office staff (Olivier, Eva, Raquel and Keir: thank you). The room was very clean, not a trace of dust. We loved the combination of a bath and separated shower. Qualitative amenities present. Breakfast had everything we needed. We received a voucher for a drink for my birthday.

Dear Guest, Thank you for this review of your recent stay. We're thrilled to hear that the cleanliness of our suites met your expectations and that you enjoyed the bath and separate shower, which are indeed a feature of all our rooms. It's wonderful that our staff members Olivier, Eva, Raquel, and Keir provided you with warm and attentive service; we always strive to make our guests feel valued. Additionally, we're glad the breakfast selection satisfied your needs and that the special touch for your birthday added to your experience. We look forward to welcoming you back for another pleasant stay. Warm regards. Bram Maes, General Manager

no/low wifi reception

Customer review rating 0.5/5

Harshpreet Business - Confirmed reviews ALL

I complained 3-4 times about the bad wifi reception I was getting in room 310 but no action was taken whatsoever. I was told they will try to restart wifi or technician gonna look at it in the morning but nothing was done.

I always enjoy staying here

Customer review rating 5.0/5

Frances, O. Business - Confirmed reviews ALL

Nice staff, comfortable room, ideal location

Dear Frances, Thank you for taking a moment to review your experience. It's wonderful to hear that you found our staff to be pleasant and our suites comfortable, a testament to our commitment to excellent service and guest comfort. We are also delighted that our location in the heart of the business district met your needs, making your stay convenient and enjoyable. We all certainly look forward to seeing you in the future. Best wishes, Bram Maes, General Manager

Great location

Customer review rating 5.0/5

Eleanor Business - Confirmed reviews ALL

Comfortable and spacious accommodation. Having a small kitchen area is great for preparing hot drinks and snacks with a fridge to keep soft drinks cold. It is very convenient for the tram - just 2 mins walk. A good supermarket & places to eat just 5/6 mins walk. The breakfast has a good range of items, although the hot food choices were almost cold - this was the only slightly disappointing part of the stay.

Dear Eleanor, Thank you for taking a moment to review your experience. We're thrilled to hear that you found our location convenient and the accommodation spacious and comfortable, especially appreciating the kitchen area for preparing snacks and drinks. Furthermore, it’s great to know our proximity to the tram and local amenities added value to your stay. We are also pleased that you enjoyed our comprehensive breakfast selection, despite the temperature of the hot food items not meeting your expectations. While our buffet breakfast is a point of pride, we acknowledge your feedback and will look to ensure that all items are served at an appropriate temperature. Nevertheless, it’s a pleasure to hear that our reception team made a good impression with their friendly and helpful service. We look forward to seeing you again in the future. Best wishes, Bram Maes, General Manager

Novotel Suites

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Mrs Delphine is always very kind and she puts very much attention to details and to make us feel 'at home'. As general standard I would recommend for hygene purposes NOT to recycle toilet paper and to give at least a bottle of water (the old ones made with cardboard were perfect) as the present bottle cannot be sterilized. I also recommend use higher floors as lower ones suffer from tram vibrations. thank You

Dear Guest, It is a pleasure to receive your feedback about your stay with us. We're delighted to hear that Delphine and our front office team made a lasting impression with their attention to detail and made you feel at home. It's always rewarding to know that our team's efforts significantly enhance our guests' experiences. We take note of your comments regarding hygiene and the provision of water bottles. While we ensure rigorous cleaning standards, we appreciate your suggestions and will consider them as we continuously aim to improve our services. We also appreciate your concern about the tram vibrations and are always willing to accommodate requests for higher-floor suites subject to availability, to ensure a restful stay. We look forward to seeing you again. Best wishes, Bram Maes, General Manager

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Other web-users rate our hotel

  • 523 reviews 9.2/10 Location
  • 801 reviews 8.6/10 Room
  • 669 reviews 9.5/10 Service
  • 16 reviews 6.8/10 WiFi
  • 398 reviews 7.8/10 Comfort
  • 308 reviews 7.3/10 Breakfast
  • 281 reviews 9.2/10 Cleanliness
  • 153 reviews 9.2/10 Vibe

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