Novotel Suites Luxembourg

Novotel Suites Luxembourg 4 stars

Customer review rating (ALL Rating) 4.7/5 556 reviews

See on a map

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy, Quartier Europeen
1855 LUXEMBOURG
Luxembourg

GPS:49.620333, 6.145167

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

323 sq. ft (30 m²) modular Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Room

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34 / 365 sq ft
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  556 reviews

TripAdvisor Rating  4.0/5  685 reviews

good location in kirschberg

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

the room was very cold and windows do not open

Dear Faidon, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location to be convenient for your needs. However, we are sorry that the temperature of your room was not to your liking. Our air conditioning units can be individually controlled and our guests can adjust the temperature between 10° and 30°; please don't hesitate to contact our reception desk and we would be happy to assist with the controls or provide extra heaters, subject to availability. For security reasons, our windows cannot be opened and we apologise for any inconvenience. Moreover, we do try to keep our prices competitive but the time of the year and occupancy can cause them to fluctuate. We apologize that we did not meet your expectations in this regard The entire team hope that we may have the pleasure of seeing you in the future. Kind regards, Bram Maes, General Manager

Excellent location for the "Cocque" sports arena and for tram access into the City. Some good local bars and restaurants.

Customer review rating 4.5/5

Mike C. Couples - Confirmed reviews ALL

Despite having travel problems and arriving a day late, the communication with the hotel was good with them holding our room until we arrived the next morning. Room was clean, tidy and comfortable; just what we needed on arrival and at the end of each day. The window shutters meant a good long nights sleep was a given. Staff very friendly and gave good advice when requested.

Dear Michael, Thank you for taking the time to share your review. Our team members take great pleasure in going that extra mile for our guests and it is quite rewarding that you enjoyed your time with us. Please rest assured that we have taken note of your concern as we continue to improve our overall guest experience. We hope to welcome you back in the future. Best wishes, Bram Maes, General Manager

Disappointed

Customer review rating 2.5/5

A T. Business - Confirmed reviews ALL

I came back after a longer time and was disappointed. I liked the Novotel Suites Luxemburg Kirchberg a lot but this time I was not happy with the service. There were four beds made although I had booked for one person and the two additional beds did take up the space in the small living. When I asked to change this I was told in an unfriendly way not possible The TV was not working - I found this out in the morning. When I told reception not even an apology. Not sure I will come back

Dear Susanne. Thank you for taking the time to review your experience. We are so sorry to know that your recent stay with us didn't meet your expectations. Please accept our apologies. We regret to read of any issues regarding the service you may have experienced and that it wasn’t up to the standard expected. Our guests' reviews are useful to evaluate our services in order to undertake any necessary improvements. The period is busy in Luxembourg and hotel fully booked, so the room's category reserved is the final one avalaible when your travel agency booked. Your room was a family room for 4 persons. Moreover, we apologise for the inconvenience regarding your room and TV. We look forward to hearing from you. Best regards, Bram Maes, General Manager

Good stay and well located

Customer review rating 4.0/5

Kristinn Ó. H. Solo - Confirmed reviews ALL

Very good stay

Dear Kristinn Olafur. Thank you for taking the time to share your experience with us. It is wonderful to know that you enjoyed our location and had a great experience. We hope to have the pleasure of welcoming you back in the future. Best regards, Bram Maes, General Manager

Very good hotel in Luxembourg City

Customer review rating 5.0/5

Gabriel Families - Confirmed reviews ALL

Convenient location, clean, functional, parking, modern, suitable for families.

Dear Guest, Thank you for taking the time to respond to our satisfaction survey. We are pleased that you had a pleasant stay and appreciated our convenient location as well as the high standard of service from our team, we will be sure to pass on your comments. We do try very hard to keep our prices competitive and we apologize that we did not meet your expectations in this regard. Coudl you please double check your account because we can see the points have been credited. We hope to see you again on another occasion. Best regards, Bram Maes, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 280 reviews 8.7/10 Location
  • 458 reviews 8.4/10 Room
  • 363 reviews 9.3/10 Service
  • 10 reviews 5.3/10 WiFi
  • 250 reviews 7.9/10 Comfort
  • 168 reviews 9.2/10 Cleanliness
  • 167 reviews 7.8/10 Breakfast
  • 63 reviews 9.1/10 Vibe

Powered by Trustyou

All our hotels in LUXEMBOURG