Mama Shelter Luxembourg 3 stars

Customer review rating 4.5/5 418 reviews

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Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Mama Shelter Luxembourg
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+ 11 Services
Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Acceptable animal - 12 kg max. Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
Leisure and activities
  • Boules/petanque
Business services
  • 6 Meeting room(s)

Hotel location

Mama Shelter Luxembourg

2 Rue Du Fort Niedergrunewald
L-2226 luxembourg
luxembourg

Tel: +35220804400

Fax: (+)00000000

Check-in from 15h00

Check out up to 12h00

  • By plane

    LUXEMBOURG AIRPORT At 7.7km / 4.78 miles - Shuttle paying

  • By plane

    LUXEMBOURG AIRPORT At 7.7km / 4.78 miles - Shuttle paying

  • By helicopter

    HOPITAL KIRCHBERG At 3.5km / 2.17 miles

  • By car

    SORTIE 8 N51 At 5.7km / 3.54 miles

  • By train

    LUXEMBOURG At 5.3km / 3.29 miles

GPS :49.621698, 6.144585

Our accommodation(s)

Medium Mama Double

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Satellite/cable colour TV
  • Direct dial telephone

Medium Mama Twin

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Satellite/cable colour TV
  • Direct dial telephone

Large Mama Double

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Satellite/cable colour TV
  • Direct dial telephone

Large Double Double

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

MAMA SHELTER ROOFTOP

Type of cuisine: International

Climb up to our rooftop open all year round: petanque, table football, ping-pong, hammock salon, Mama fireplace has it all planned!

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

MAMA RESTAURANT

Type of cuisine: International

Mama invites you to take a seat in her warm and colorful restaurant. Sit around our friendly tables to enjoy delicious home-cooked dishes. Come and also enjoy its terrace and rooftop open all year round.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

MAMA BAR

Enjoy a nice cocktail at the bar and unwind from your work day. Come sip a cocktail around our pink marble Island Bar, the largest of all Mamas!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

MAMA SHELTER ROOF TOP BAR

Sip a cocktail around our Island bar located on the rooftop, open all year round. Then relax: petanque, table football, ping-pong, hammock lounge, Mama fireplace has it all planned!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 170

  • Maximum capacity: 170 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mama Shelter Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

418 reviews

tripadvisor

TripAdvisor Rating 4.0/5

46 reviews

Very pleasant stay

Customer review rating 4.5/5

Maja Business - 17/06/2021 Confirmed reviews ALL

The beds are fantastic, the shower is great. The rooms are clean and nice. The TV and how it works is awesome. The staff is very young, but friendly and helpful. Would have been nice to have a screen outside to watch the football matches as many of the guests would have loved to watch them outside on the terrace. When I checked in, I received no info other than my rooms number. It would have been nice to get a little info on the breakfast hours or how the elevators work (I was not the only one struggling to find out how they work).

Excellent experience

Customer review rating 4.5/5

Anonymous Business - 16/06/2021 Confirmed reviews ALL

Nice place, good service, excellent staff

Clean, modern hotel with friendly staff

Customer review rating 3.5/5

A Business - 10/06/2021 Confirmed reviews ALL

The hotel is well located for anyone working in the Kirchberg area. It is a clean, modern hotel with more character than your usual business hotel. Staff are friendly and accommodating. Unfortunately, the rooms do not have tea and coffee making facilities. Maybe this could be sorted out?

Feld realy welcome

Customer review rating 4.5/5

Carine D. Couples - 08/06/2021 Confirmed reviews ALL

Colorful hotel with very friendly people. lot's of little details to make you feel part of the Mama Gang !

Well located - the decor is messy

Customer review rating 3.5/5

Anonymous Business - 06/06/2021 Confirmed reviews ALL

The staff is nice. The decor is kitch and messy.

Very friendly vibe!

Customer review rating 5.0/5

Thomas Friends - 04/06/2021 Confirmed reviews ALL

A cool f&b concept and a nice design!

Nice new hotel

Customer review rating 4.0/5

Andries Couples - 01/06/2021 Confirmed reviews ALL

Staff was friendly, room was clean and nice. The hotel is new and looks good. Parking for a charge, but convenient in the parking garage. What I didn't like was that if we wanted to eat breakfast in the restaurant, we would be charged EUR 4 for a COVID self test. I understand it's a Luxembourgish requirement, but some restaurants in the city centre offer this free of charge for their customer and consider the pricing of Mama Shelter, I think it should be included for hotel guests. We decided to have the breakfast at our room. It's my second stay at Mama Shelter, after a previous stay in Belgrade. I really like the looks of the hotel, aimed at a younger upscale public. I really felt at home. The rooms are nicely decorated. Despite the price range (quite similar to Mercure and Novotel), as ALL member a stay at Mama Shelter normally will give you only half of the normal amount of Rewards points (just as Ibis and Ibis Styles). I was lucky to book this room with an offer where I gained extra points, but to be attractive for future stays, I would advise to keep a more competitive pricing compared to Novotel and Mercure (especially in a city like Luxembourg, where there is plenty of choice between many big international hotel chains), and offer the standard amount of Rewards points.

Concept original et sympa

Customer review rating 4.0/5

J. Friends - 31/05/2021 Confirmed reviews ALL

Cool

Good stay

Customer review rating 4.5/5

Carlo K. Couples - 31/05/2021 Confirmed reviews ALL

Good stay, but one negative point has to be highlighted. We were asked to pay for covid tests to access the rooftop bar and the restaurant. But the hotel got these tests for free from the Luxembourgish Government as well for its personnel as for its guests. Making money with these tests will not save the hospitality sector!

Nice atmosphere

Customer review rating 4.5/5

France C. Families - 18/05/2021 Confirmed reviews ALL

Nice atmosphere, very comfortable rooms, well located and very kind staff!

Customer review rating 5.0/5

Julia Friends - 18/05/2021 Confirmed reviews ALL

Friendly staff, comfortable and spacious rooms, clean

Good stay, other than food everything was quite well.

Customer review rating 4.0/5

Yulia Couples - 04/05/2021 Confirmed reviews ALL

The room was nice and clean, good entertainment box. We were a bit disappointed about the food quality and service. We ordered some food for take away, as there is no room service. The quality wasn’t great, service either - we had to call multiple times to check the status of our order and it took more than 1 h for it to get ready. Breakfast was disappointing as well, we were waiting for more than 20 min for somebody to come and take an order. We have been told that only cold snacks and pastry is available for breakfast, no eggs or oatmeal, which is disappointing as we were expecting to have something warm for breakfast.

Not impressed

Customer review rating 2.0/5

Caoimhe B. Couples - 22/04/2021 Confirmed reviews ALL

I even sent an email to give more details on my experience and was yet again ignored. Throughout my stay with my partner we were forgotten about on two occasion. Three times while we had cocktails on the terrace and once the following morning at breakfast. When we arrived we found that the bathroom in our room had a very uncomfortable odor. Thankfully, the receptionist did go to our room and sprayed which made it a little easier to stay in the room. I will not be recommending this hotel to anyone now after the experience I’ve had and also there was no follow up when I made a complaint which confirms that your priority is not on your clients which at the end of the day wished to spend a stay over to support your hotel during a pandemic. I could have easily gone elsewhere but I decided to stay local and support local.

Good stay

Customer review rating 4.0/5

Pauline B. Couples - 20/04/2021 Confirmed reviews ALL

Very good stay. A bit disapointed by the breakfast in the room offer and product quality.

Couple

TripAdvisor rating 5.0/5

Greg V 06/11/2020 TripAdvisor review

Very nice hotel, probably the best of all Mama Shelter I tried so far (I tried 6). Great decoration, nice personal, good bfast. It's located in the business quarter, 25 minutes walking distance from city centre, 5 minutes drive.

Dear Greg, Thank you for your comments following your stay at Mama Shelter Luxembourg. It is with great pleasure that we receive your compliments. We will not fail to share your appreciations with the Mama team. Your satisfaction is the greatest reward for our staff who work day after day to provide you with a magical moment. We hope to see you again soon with us at Mama Shelter Luxembourg MAMA LOVES YOU

Lifestyle weekend stay!

TripAdvisor rating 5.0/5

Austrian-in-Lux 14/10/2020 TripAdvisor review

Very nice addition to the Luxembourg city hotel inventory! Modern and comfy rooms, good food and drinks in the well designed restaurant...unfortunately the rooftop was closed due to weather conditions. My spouse, our kids and our dog...........we all enjoyed our stay!

Dear Austrian-in-Lux, Thank you for your comments following your stay at Mama Shelter Luxembourg. It is with great pleasure that we receive your compliments. We will not fail to share your appreciations with the Mama team. Your satisfaction is the greatest reward for our staff who work day after day to provide you with a magical moment. We hope to see you again soon with us at Mama Shelter Luxembourg MAMA LOVES YOU

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