Mama Shelter Luxembourg 3 stars

The hotel is very proper and the rooms are spacious. I loved the bed and the decoration! The staff is very helpful and always smiling. The food and the service in the restaurant is very good and the rooftop bar is one of a kind here in Luxembourg.

I went the first time in room 410 for disabled people but I could change it! The second time I was again in the same room and because the property was full I couldn’t change my room! There isn’t enough parking lots so we took almost 1hour to get park and we had dinner at Mama Shelter’s restaurant 1hour later than our booking time!

It took us 45 minutes to try to book online. Calls were not answered although your machine told us that waiting time was 15 seconds. Absolutely frustrating experience, only compensated by friendly staff en good location in Luxemburg.

The hotel has a very nice (eclectic) design creating a warm atmosphere. Breakfast provides all you need in a very relaxing way. The location is very convenient thanks to the free fast and frequent public transportation to the city.

The staff in the hotel was charming, the room was ved nice. But we had dinner at the restaurant and the noise from the music was excruciating. We tried to get the staff to turn it down at least a little bit, but they said they were not allowed to, as it was part of ‘the concept’.we could not have a conversation at the table, Today I heard from colleagues who go to Kirchberg regularly for the Council meetings, that they avoid the hotel because of the noise. Some colleagues claimed the noise prevented them from sleeping. I had a lovely room, no noise. But I would not want to stay at the hotel again because of the restaurant. If it had been in Paris I could have just gone to a different restaurant but in Kirchberg ………..