Mama Shelter Luxembourg 3 stars

A cool f&b concept and a nice design!

Staff was friendly, room was clean and nice. The hotel is new and looks good. Parking for a charge, but convenient in the parking garage. What I didn't like was that if we wanted to eat breakfast in the restaurant, we would be charged EUR 4 for a COVID self test. I understand it's a Luxembourgish requirement, but some restaurants in the city centre offer this free of charge for their customer and consider the pricing of Mama Shelter, I think it should be included for hotel guests. We decided to have the breakfast at our room. It's my second stay at Mama Shelter, after a previous stay in Belgrade. I really like the looks of the hotel, aimed at a younger upscale public. I really felt at home. The rooms are nicely decorated. Despite the price range (quite similar to Mercure and Novotel), as ALL member a stay at Mama Shelter normally will give you only half of the normal amount of Rewards points (just as Ibis and Ibis Styles). I was lucky to book this room with an offer where I gained extra points, but to be attractive for future stays, I would advise to keep a more competitive pricing compared to Novotel and Mercure (especially in a city like Luxembourg, where there is plenty of choice between many big international hotel chains), and offer the standard amount of Rewards points.

Cool

Good stay, but one negative point has to be highlighted. We were asked to pay for covid tests to access the rooftop bar and the restaurant. But the hotel got these tests for free from the Luxembourgish Government as well for its personnel as for its guests. Making money with these tests will not save the hospitality sector!

Nice atmosphere, very comfortable rooms, well located and very kind staff!

Friendly staff, comfortable and spacious rooms, clean

The room was nice and clean, good entertainment box. We were a bit disappointed about the food quality and service. We ordered some food for take away, as there is no room service. The quality wasn’t great, service either - we had to call multiple times to check the status of our order and it took more than 1 h for it to get ready. Breakfast was disappointing as well, we were waiting for more than 20 min for somebody to come and take an order. We have been told that only cold snacks and pastry is available for breakfast, no eggs or oatmeal, which is disappointing as we were expecting to have something warm for breakfast.

I even sent an email to give more details on my experience and was yet again ignored. Throughout my stay with my partner we were forgotten about on two occasion. Three times while we had cocktails on the terrace and once the following morning at breakfast. When we arrived we found that the bathroom in our room had a very uncomfortable odor. Thankfully, the receptionist did go to our room and sprayed which made it a little easier to stay in the room. I will not be recommending this hotel to anyone now after the experience I’ve had and also there was no follow up when I made a complaint which confirms that your priority is not on your clients which at the end of the day wished to spend a stay over to support your hotel during a pandemic. I could have easily gone elsewhere but I decided to stay local and support local.

Very good stay. A bit disapointed by the breakfast in the room offer and product quality.

Very nice hotel, probably the best of all Mama Shelter I tried so far (I tried 6). Great decoration, nice personal, good bfast. It's located in the business quarter, 25 minutes walking distance from city centre, 5 minutes drive.

Very nice addition to the Luxembourg city hotel inventory! Modern and comfy rooms, good food and drinks in the well designed restaurant...unfortunately the rooftop was closed due to weather conditions. My spouse, our kids and our dog...........we all enjoyed our stay!