Mama Shelter Luxembourg 3 stars

Customer review rating (ALL Rating) 4.6/5 885 reviews

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2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald, L2226 Luxembourg, Luxembourg

Description

Hotel extras

  • Rooftop with ping-pong table and pétanque area.

  • Stylish rooms and 5-star bedding

  • Co-working space and conference rooms (Workshops)

  • Bakery

  • Local and homemade cuisine by Chef Jean-Edern Hurstel

Our accommodation(s)

Hotel location

Mama Shelter Luxembourg

2 Rue Du Fort Niedergrunewald, 2 R. Fort Niedergrünewald, 2 R. Fort Niedergrünewald
L2226 Luxembourg
Luxembourg

GPS:49.621698, 6.144585

Telephone
Fax +35200/000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  885 reviews

Customer review rating 5.0/5

Maria K. Business - Confirmed reviews ALL

Great breakfast very polite staff and assisting, quite and calm place, the restaurant was great too

Hello Maria! Thank you very much for your wonderful feedback and perfect scores! 🤗 We are delighted to hear that you enjoyed our calm atmosphere, the comfort of your room, our breakfast selection, and the restaurant. It’s especially rewarding to know that our team made a positive impact on your stay. We will gladly share your kind words with the young team member wearing glasses — even if we don’t have his name, he will surely recognize himself! Your recognition means a lot to us. We truly appreciate your recommendation and hope to welcome you back to Mama Shelter very soon, whether for business or leisure. MAMA ❤️ Maria! Aida De La Puente, General Manager

Customer review rating 4.0/5

Aybuke S. Couples - Confirmed reviews ALL

We really like the location of the hotel. It was super close to the tramway. Everything was totally fine only one thing I can share which is the price is acceptable but we also expected includes breakfast as well. We did not like to pay extra 26euros for the breakfast per person. We thought that outside breakfast will be much better and cheaper.

Hello Aybuke, Thank you for your review!☺️ We are delighted that you found our location convenient and enjoyed your stay overall. It’s wonderful to know that everything met your expectations during your visit. We understand your perspective regarding the breakfast pricing and appreciate your feedback. Our goal is to provide diverse options, including our bakery downstairs with more affordable choices, so guests can pick what suits them best. We hope to welcome you back soon! MAMA ❤️ Aybuke! Aida De La Puente, General Manager

Customer review rating 5.0/5

Shanika T. Business - Confirmed reviews ALL

Room was clean and comfortable, breakfast was good. Would love some gluten free options but that's a picky element from me.

Hello Shanika! Thank you for taking the time to write to us following your visit to Mama Shelter Luxembourg. 🤗 We’re glad your room was comfortable and the check-in smooth. We’ll consider adding gluten-free breakfast options We look forward to welcoming you back to Mama Shelter Luxembourg and all Mama Shelter hotels ✈️ MAMA ❤️ Shanika! Aida De La Puente, General Manager

Customer review rating 5.0/5

Domenique D. C. Business - Confirmed reviews ALL

I liked the room a lot and the breakfast was diverse. Happy I could Chrome Cast my fav series in the room TV! The only thing I would have liked was a way to make tea or hot water in the room, as I usually take chamomile before going to bed.

Hello Domenique ! The whole team is delighted to receive your compliments ☺️ We are happy to know your stay with us felt comfortable and enjoyable from start to finish. Creating a welcoming atmosphere and making our guests feel at ease is important to us, so it means a lot to read your kind words. We can’t wait to see you again at Mama Shelter Luxembourg! 💛 MAMA ❤️ Domenique ! Aida De La Puente, General Manager

Customer review rating 3.0/5

Maria L. B. B. Business - Confirmed reviews ALL

The sink of the shower had a bad smell The room was on the first floor, right above the restaurant and it is noisy

Hello Maria L., Thank you for sharing your feedback with us. We are truly sorry to hear about the unpleasant smell coming from the shower sink and the noise disturbance you experienced due to the room’s location. This is certainly not the level of comfort we aim to provide to our guests. Your comments have been shared with our maintenance and housekeeping teams so they can investigate and address the issue promptly. Please do not hesitate to contact our front desk during your stay should anything affect your comfort — we would always do our best to find an immediate solution or propose an alternative room whenever possible. We hope to have the opportunity to welcome you back and offer you a much more enjoyable experience. MAMA ❤️ Maria L.! Aida De La Puente, General Manager

Other web-users rate our hotel

  • 466 reviews 8.9/10 Location
  • 655 reviews 8.1/10 Room
  • 641 reviews 8.7/10 Service
  • 5 reviews 8.8/10 WiFi
  • 422 reviews 9.5/10 Vibe
  • 345 reviews 8.3/10 Breakfast
  • 324 reviews 8.4/10 Comfort
  • 227 reviews 8/10 Amenities

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