Sofitel Luxembourg Europe Hotel 5 stars

Everything was fine

Good for business travel, friendly people who know your name!

An excellent experience from start to end. A friendly welcome on arrival, efficient attention to all our requests, impeccable facilities. Many thanks!

Looking for a place to stay, well located in Luxembourg with spacious rooms to home work. Perfect experience thanks to the gentle upgrade in a bigger.room and overall professionalism of the team

Everything perfect, not much more to say. Everything you can reasonably expect.

Flexible and courteous while handling VIPs. Trying to make everything happen directly. Thank you.

Though the hotel had virtually no amenities available due to Covid, it worked with 3rd parties to provide an F&B option notwithstanding. But it was the hard work and support of the hotel Staff - the few men and women who worked several jobs (room service, check-in, concierge, etc... !) who made this stay outstanding.

Very good experience, with a very good stuff,

My first time in this hotel, but happy to find the same 'French hospitality' as in other Accor hotels. Your buildings are beautiful and staff extremely helpful and kind.

- room service from Novotel is served in brown bag with no silverware and no glasses - wifi not working properly (reported but not addressed) I know covid is hard but i had a better stay at next door Novotel two weeks ago.

All in all it's of course a good and nice hotel. The reason I give it an average rating is because certain things were really not up to the standerds of Sofitel: - Bar was closed more than half an hour before the early curfew on a Saturdaynight. Sofitel guests had to go a hotel just in front (Mama Shelter) where guests paid less but had more facilities and service! - Breakfast terribly (!) understaffed, the staff had to run like crazy to get everyone serviced. Don't expect eggs of choice, sunny side up is how you will eat them. Americano coffee is more like French coffee. I understand Covid making it more challenging but at this price I really expect more from a Sofitel breakfast. BTW I really wonder if cleaning the tables with vinager is according to your All Safe protocol, because vinager doesn't kill the virus... - In the very nice room, with a shower and bath, they put 1 small bottle of shampoo and shower gel. This beyond ridiculous and very stingy. I think we'll all agree that pampering is the other extreme on this scale... - At checkout no question how my stay was, the person was more like acting in a financial instution, very correct and efficient but forgetting the essence of hospitality: charm. - Parking; price has gone up considerably over the years...

It's always a tradition for us to stay in an excellent hotel in Luxembourg for the past yrs. This year, with the renovated set-up of the guest room, it made our stay more pleasurable! Too bad we can only stay for one night though, if not for an urgent car maintenance the following day, we would have stayed for 2 nights. Front desk staff were as usual veeeery helpful, attentive and very friendly! Chapeau! Breakfast staff too are accommodating, noticed a change in the placement of the cooked food, from large containers to small cocotte-like pots. Perhaps to minimize 'gaspillage?' Anyhow, to stay in Sofitel Hotel is all the time very pleasant - large stylish clean room, comfy bed - the only downside is the uneven inner mattress, nice/clean bathroom with a separate toilet room, a convenient/practical arrangement! Hopeful to finally see the new reception area and lobby in 2020 perhaps!

The recently renovated rooms are modern, white, simple, restful. The bathrooms are excellent, including a step-in shower plus tub and a separate toilet area. All high end fittings; delightful. I really appreciated the alcohol-free, cost-free mini-bar - how thoughtful! The front desk staff were superb and very service-oriented. I'll mention Anais and Eric, but the rest were great as well. My only "complaint" is that the whole hotel is on an automated temperature setting and I couldn't cool the room down (system doesn't "cool' in October, so the room was warm/stuffy for sleeping and leaving the windows open was too noisy.) The nearby wonderful new tram line makes everything easily accessible by public transport -- the cabs are to be avoided if possible, as the prices are ridiculous! Though I'm not normally a Sofitel stayer, I would come back to this property.

We paid for a 3 night package at a rate inclusive of champagne and breakfast for 2. We arrived and I had to prove that we had an inclusive breakfast package even though it was booked through Sofitel. After checkout I realised that we had been charged extra for one of the nights even though we had paid on a prepay no cancellation basis. Not good enough for what once was a fine 5 star hotel. The building site it now is should be flagged up loud and clear on their website. It isn’t!

Fabulous hotel with very helpful staff. Nothing was too much trouble. The room was modern and very clean. What a true Sofitel hotel should be like. The restaurant was also excellent and is highly recommend.