Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,233 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,233 reviews

Customer review rating 4.0/5

John C. H. Business - Confirmed reviews ALL

Hotel was great and stay satisfactory other than the television repeatedly turning on by itself at 2:00 a.m. for about 30 minutes despite numerous attempts to turn it off. Had to figure out how to unplug the television (plug was way behind the tv bolted to the wall) in the middle of the night.

Dear Mr. H., Thank you for taking the time to share your feedback. We are pleased to hear that you found the hotel great and that your overall stay was satisfactory. However, we sincerely apologize for the inconvenience caused by the television repeatedly turning on during the night. This is certainly not the experience we want our guests to have, and we understand how disruptive this must have been. Please rest assured that we will report this issue to our maintenance and technical team so it can be properly checked and resolved. We truly appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you again for a much more comfortable and uninterrupted stay. Kind regards Fernando Lopez Lens Area General Manager Sofitel Hotel's in Luxembourg

Customer review rating 4.5/5

Christine P. Business - Confirmed reviews ALL

The room was very clean, had all the necessary amenities and more. Breakfast had excellent staff, very kind, very accommodating.

Dear Ms. P., Thank you for your wonderful feedback. We’re delighted you enjoyed the cleanliness, amenities, and especially the attentive service from our breakfast team. Your kind words mean a great deal to us. We look forward to welcoming you back soon. Warm regards, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 5.0/5

Brian R. Business - Confirmed reviews ALL

Super friendly and welcoming staff, Great service at the restaurants and very comfy rooms, just what you need when traveling.

Dear Mr. Russel, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the warm and welcoming service from our staff, the excellent dining experiences at our restaurants, and the comfort of your room. We're delighted to met the expectations for a great stay. We look forward to welcoming you back soon! Best regards, Fernando Lopez Lens Area General Manager, Sofitel Hotels Luxembourg

Customer review rating 5.0/5

John B. Business - Confirmed reviews ALL

Great stay. Super friendly reception and service at both the bar and restaurant

Dear Mr. B., Thank you for sharing your experience! We're delighted to hear that you enjoyed the exceptional service at our bar and restaurant. Our team strive to offer the highest standards of comfort and hospitality, and we're pleased to know we met your expectations. We look forward to welcoming you back for another unforgettable stay! Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 2.5/5

Andres C. A. Business - Confirmed reviews ALL

I was already register in the ACCOR, i lost my points, then the two times i have been in the hotel they told me they would sent to me the invoice by email. I never receive them

Dear Mr. A., Thank you sincerely for taking the time to share your feedback with us. While we deeply regret that your recent stay did not reflect the exceptional standards we are known for it is through thoughtful insights such as yours that we are able to refine our service and continually elevate the experience we provide. At our hotel, we are committed to delivering a seamless, personalized, and memorable stay for every guest. It is clear that on this occasion, we did not meet those expectations, and for that, please accept our heartfelt apologies. We would be honored to have the opportunity to restore your confidence in us. Should you choose to return, please be assured that we will take every measure to ensure your next experience reflects the warmth, attention to detail, and refined hospitality that so many of our valued guests cherish. We look forward to the possibility of welcoming you back and providing the exceptional stay you deserve. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Other web-users rate our hotel

  • 297 reviews 9/10 Location
  • 539 reviews 9.2/10 Room
  • 623 reviews 9.5/10 Service
  • 306 reviews 9/10 Comfort
  • 228 reviews 8.5/10 Breakfast
  • 162 reviews 9.7/10 Cleanliness
  • 162 reviews 9.6/10 Vibe
  • 147 reviews 8.9/10 Food

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