Sofitel Luxembourg Europe Hotel 5 stars

TripAdvisor rating 4.5/5 1,196 reviews
Sofitel Luxembourg Europe
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Room 1

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Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • LUXEMBOURG FINDELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
2015
luxembourg
luxembourg

Tel: +352437761

Fax: (+352)425091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :   13 OR 18 NIEDERGRUENEWALD

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.38 miles - Shuttle paying

  • By train

    LUXEMBOURG GARE CENTRALE At 5km / 3.11 miles

GPS :49.621782, 6.145345

Our accommodations

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, minibar, satellite/cable TV and full 24-hour room service.

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SUPERIOR ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

MAGNIFIQUE ROOM, 1 King Bed, High Floor

  • Max. number of persons: 3
  • Area: From 37

PREMIUM LUXURY - top floor, courtesy full minibar, Nespresso, early checkin, late checkout

  • Max. number of persons: 3
  • Area: From 37
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

JUNIOR SUITE, 1 King Bed, Large Working Space

  • Max. number of persons: 3
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

PRESTIGE SUITE, 1 King Bed, Separated Living Room

  • Max. number of persons: 3
  • Area: From 53
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

ORO E ARGENTO

Type of cuisine: Gourmet

Photo non contractuelle / Strictly non binding

Fine Italian cuisine is the focus of this award-winning Luxembourg restaurant. Traditional dishes like risotto with squid and fresh herbs are paired with fine Italian wines and served by native Italian staff in a regal Venetian dining room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE STUBLI

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Ornate carved wood and warm lighting are the backdrop to this comfortable space, inspired by a Black Forest chalet. Hearty, traditional Luxembourg dishes feature ingredients sourced from regional producers; complement your meal with a fine wine or beer.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIXTYFOUR°

Photo non contractuelle / Strictly non binding

A wide selection of malt whiskies and oriental teas are served alongside cocktails, beer, and wine in this chic and inviting Luxembourg bar. Accompany your drink of choice with a Caesar salad, burger, or light bite from the chef's seasonal menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HAVANA LOUNGE

Photo non contractuelle / Strictly non binding

Enter this stately mélange of dark wood, leather, and nautical touches and select from an expansive menu of fine cigars with the help of expert staff. Sip a specialty rum or cognac, served solo or as a pleasurable accompaniment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 525

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,344 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,196 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

mr

Customer review rating 4.6/5

Lateef Business - 04/12/2019 Confirmed reviews ALL

i liked the hotel and also i would like to thank the staff of the hotel because they were very helpful and they helped us when we need it. but please set a bigger sign of the hotel out side because it is very hard to find the hotel especially now that a lot of the construction is going on.

Dear Mr Lateef, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you have enjoyed your stay with us. It warms our hearts, that you enjoyed our facilities and our service. We apologize for the inconvenient construction around the hotel, but the works will be soon done, so we will have an easier access to our hotel. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent first experience

Customer review rating 4.6/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

My first experience at the Sofitel Luxembourg Europe was outstanding. The service was excellent and the room was first rate. I appreciated that they have a fitness center with 24 hour availability. My only recommendation would be to increase the strength of the wifi signal, as I had to move closer to the hotel room door to get a connection. Overall, though, an excellent experience.

Dear Madam, We would like to thank you for this review concerning your recent stay at Sofitel Luxembourg Europe. It is always a pleasure to receive such warm comments, indeed we work hard day after day to provide you a service that will exceed all your expectations. However, we are sorry to did not check you room key and the expiration time. We will take the necessary step so that not happen in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

good stay

Customer review rating 4.6/5

Hmjs Business - 30/11/2019 Confirmed reviews ALL

as always

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. We are sincerely sorry that you could not have a room directly upon your arrival. However, we did our best to be able to offer you this early check-in. We take note of your remarks in order to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

It was a functional stay for work

Customer review rating 4.6/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Good bed and good wifi.

Dear Mrs. v., First of all, we wanted to thank you for have taken of your precious time to write us this review concerning your recent stay at Sofitel Luxembourg Europe. We are happy to receive your comment because it allows us to better the axes on which we still need to improve. We are sincerely sorry for our mistake in billing your breakfast not taken. We will take the necessary steps so that this does not happen again in the future. We would be delighted to welcome you again for a wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Mr

Customer review rating 4.6/5

M. Couples - 29/11/2019 Confirmed reviews ALL

Every thing was nice. From the reception to the bedroom

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Luxury stay

Customer review rating 4.6/5

Sadiq Business - 26/11/2019 Confirmed reviews ALL

I always have no hesitation booking Sofitel for my business trips in Luxembourg. very clean rooms, cautious staff, strategically located.

Dear Sadiq, Thank you for taking your time and sharing with us your feedback about your stay at Sofitel Luxembourg Europe. We are overjoyed that your stay with us was so pleasant and that you found our hotel conveniently located, and that you have enjoyed our rooms. We always strive to give you comfort and want to make sure that you feel at home. Which is why we would like to thank you for complementing our “Ambassadors” and letting us know how happy you were with their service, your kind words are the best reward. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

4 Star Hotel

Customer review rating 4.6/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

The hotel was not what was expected as a 5 star Sofitel property. It was lacking the 5 star appeal, and wow factor. The hotel is old, and there is no spa or pool. On a few occasions the staff did not speak English or Luxembourgish. The mini bar did not have alcohol or snacks. There is a gate at the entrance not allowing cars to drop off guests at the front door. One of the restaurants we were excited to visit was closed on Saturday’s. The slippers were too small. Breakfast was not included. The wooden door frames were quite dented. The lobby bathroom was dirty, old. There was a cigarette machine in the lobby which was not very appealing.

Dear Guest, Thank you for taking your time and sharing with us your feedback about your stay at Sofitel Luxembourg Europe. We are saddened that your stay with us went not as you expected. We always strive to provide an excellent service for every guest, and we apologise that we did not reach your expectations. We appreciate you sharing your opinion, because it helps to improve our service to you. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Perfect stay

Customer review rating 4.6/5

M&s Couples - 25/11/2019 Confirmed reviews ALL

It was the best hotel I have ever stayed. Once you step into the hotel, you feel so welcomed and comfortable. I especially loved the bathroom and the bed. If I have a chance to Visit Luxembourg again, I will definitely will stay here.

Dear M&S, Thank you for taking your time and sharing with us your review about your stay at Sofitel Luxembourg Europe. It is so wonderful that you found our hotel so accommodating and welcoming. Our “Ambassadors” will be so happy to learn that they made your stay so pleasant. We are overjoyed that you liked our amenities and facilities. Our goal is for you to feel joyful and at home, we are thrilled to hear your kind words. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent - look fwd to my next stay

Customer review rating 4.6/5

Mrs N. R. Business - 25/11/2019 Confirmed reviews ALL

As always, it was very pleasant staying at the sofitel. Everything was smooth and enjoyable. Can not recommend it enough. From check in to the rooms to breakfast.

Dear Mrs N R., Thank you for taking your time and sharing with us your feedback about your stay at Sofitel Luxembourg Europe. We are so thrilled to learn that your stay with us is so pleasant every time you come to our establishment. Your happiness is what we strive for. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience once agian. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great Hotel

Customer review rating 4.6/5

Tereza Business - 25/11/2019 Confirmed reviews ALL

The room and hotel exceeded my expectations, as did the very helpful staff.

Dear Tereza, First of all, we would like to thank you for taking your time and sharing your experience with Sofitel Luxembourg Europe. We are delighted to hear that the work provided by all of our “Ambassadors” has exceeded your expectations. Please know, that your satisfaction is the most beautiful reward we can receive. We hope to have the chance to welcome you again in the near future, so we can give you a wonderful experience. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

x

Customer review rating 4.6/5

X Business - 21/11/2019 Confirmed reviews ALL

very good

Dear Guest, We would like to thank you very much for having taken the time to answer our online guest satisfaction survey. We shared your marks with our team and we are all very happy to know that you enjoyed your stay with us! Thank you again for your time and we hope to have the pleasure to welcome you again soon at Sofitel Luxembourg Europe. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great.

Customer review rating 4.6/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Had a great experience with you. Everyone was very helpful and the room was excellent.

Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the chance to welcome you again soon for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

It was nice and friendly.

Customer review rating 4.6/5

Maria K. Business - 19/11/2019 Confirmed reviews ALL

As expected, everything was fine. Only the coffee machine in the room was not working. One man from the staff came and tried to fix the problem, but it was not possible - the water was flowing from the machine. Then I was immediately offered a cup of coffee from the reception desk. On the question below about the breakfast - unfortunately I had to skip it, as I was a bit late and started directly with my work programme.

Dear Madam Maria K., First of all, we would like to thank you for this comments following your stay at Sofitel Luxembourg Europe. We are happy to read that you enjoyed your stay with us, indeed your satisfaction is our priority. However, we are truly sorry for the trouble met with the coffee machine. It is a problem who should not happen, we will take the necessary steps so that will not happen again in the future. We are looking forward to welcome you again soon for another wonderful stay. Kindest regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

The staff was outstanding

Customer review rating 4.6/5

Anonymous Business - 18/11/2019 Confirmed reviews ALL

Each team member was attentive and treated my concerns and needs as a priority.

Dear Madam, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. Our Ambassadeurs are working every day to reach excellence and it is a real achievement to read a great comment such as yours. Your satisfaction is our priority, and we are very glad to know that you enjoyed your stay with us. Your warm compliments have been shared with our team. Thank you very much once again for your very kind comments. We look forward to welcoming you all back when you next return. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent service

Customer review rating 4.6/5

Nick Business - 18/11/2019 Confirmed reviews ALL

Thank you once again for the excellent service especially after our event when we were in a more fragile state than usual. As always all the staff are immensely commendable for their wonderful service Geoffroy and Maxime particularly on this occasion.

Dear Nick, Once again, we very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. We are always delighted to receive such good reviews especially from a regular guest like you are. We will share this feedback with our teams, in particular with Geoffroy and Maxime, for the quality of there work and there implication. We are happy to welcome you to have the opportunity to offer another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

There were roaches and bed bugs EVERYWHERE!

Customer review rating 4.6/5

Robert C. R. Business - 17/11/2019 Confirmed reviews ALL

Horrible! I will never stay there again.

Dear Robert C. R., First of all, we wanted to thank you for have taken of your precious time to share with us your last experience at Sofitel Luxembourg Europe. We are surprised to read your comment because we are keen to offer an impeccable room to our customers. In addition, we comply with all the standards of cleanliness of the Accor Group to precisely avoid this kind of inconvenience. Moreover we have many hygiene audit along the year in order to be fully compliant with the luxembourgish laws. If you want to talk about it more, I am at your entire disposal at h1… We hope to have the chance to welcome you again to regain your trust and offer you a stay that meets your expectations. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good for short business trips

Customer review rating 4.6/5

Vg Business - 16/11/2019 Confirmed reviews ALL

The hotel is located in a congress and office space district of Luxembourg. It is very convenient to stay here if you travel for business also because it is close to the airport (Luxembourg is close by itself because it is very small :) stuff of the hotel vas very helpful and professional. It is very clean. Nice renovated hotel.

Dear VG, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you have enjoyed your stay with us. It warms our hearts, that you liked our facilities and our service, as well as convenient location. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Very good experience

Customer review rating 4.6/5

Marcela Business - 13/11/2019 Confirmed reviews ALL

I just stayed overnight, however the experience was great. Would definitely endorse anyone to stay in Sofitel.

Dear Marcela, We are sincerely happy to receive your comment and we thank you. We are delighted to read that your stay at Sofitel Luxembourg Europe has been a good time for you. We work hard day after day to provide a service that will exceed all your expectations because your satisfaction is our priority. We are looking forward to have the opportunity to welcome you in the near future. Kindest regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

This is a great hotel to stay in if you are attending a meeting in the conference center.

Customer review rating 4.6/5

Sandy Business - 13/11/2019 Confirmed reviews ALL

The location for attending a meeting at the conference center could not be better. In addition, the guest rooms have been renovated and are very comfortable with all new bathroom fixtures and a great shower. The bed is the most comfortable I have encountered in many years of traveling and my husband and I agreed it was even better than our bed at home. The staff was friendly and tried to be helpful, but often there was no concierge on duty and the other desk staff were not that familiar with the various tourist sights and how to get around. On several occasions there was only one person at the desk with a line of people needing help and the phone ringing. I would recommend that there be at least 2 people assigned to the front desk. Taxis are a problem in Luxembourg and the staff was always able to accommodate our request for one, unlike at some of the other hotels our business colleagues stayed in. Between the location and the very comfortable rooms and pleasant staff, I would highly recommend this hotel.

Dear Sandy, Thank you for taking your time to respond to our survey and sharing with us your opinion about Sofitel Luxembourg Europe. We are so happy that you have enjoyed your stay with us. Your compliments about our service have touched our hearts. We are thrilled that you were pleased with the renovations of the rooms, improvements are there to better your experience. Thank you for sharing your opinion, because it helps us to improve our service to you. We sincerely hope that you can give us another precious opportunity to welcome you back, so we can give you a beautiful experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Comfortable and welcoming

Customer review rating 4.6/5

Matt Business - 11/11/2019 Confirmed reviews ALL

Great staff and rooms are great. Facilities and restaurants within hotel are very good.

Dear Matt, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback, indeed your satisfaction is our priority. However, we noticed a lower rating regarding the comfort of our bedding. In every Sofitel hotel around the world we have the same bedding composed of one mattress and one mattress topper. If you don’t feel comfortable with the softness of the MyBed, we are always pleased to remove the mattress topper for you. We will share your review with our teams to thank them but also to encourage them to strive to continue to improve the quality of our services. We already look forward to welcome you back soon for another stay even better than the previous one. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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