Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,473 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,473 reviews

TripAdvisor Rating  4.5/5  1,292 reviews

Certificate of excellence 2023

Magnificent service and elegant ambiance

Customer review rating 5.0/5

Irmak Business - Confirmed reviews ALL

Dear Sofitel Team, I wanted to take a moment to express my heartfelt gratitude for the exceptional service and hospitality during my recent two-night stay at your wonderful hotel. From the moment I arrived, I was greeted with warmth and hospitality that truly exceeded my expectations. I was particularly impressed by the genuine kindness and attentiveness of the entire team. Their dedication to providing top-notch service made me feel valued and appreciated as a guest. It's evident that each member of the staff takes great pride in their work, and their passion for hospitality truly shines through. Every interaction was met with warmth, professionalism, and genuine care. Whether it was the seamless check-in process, the impeccable cleanliness of the room, or the delightful breakfast options, I was consistently impressed by the level of service provided. Please extend my sincerest thanks to all members of your team who contributed to making my stay so enjoyable. I am already looking forward to my next visit and eagerly anticipate experiencing the same level of excellence. Warm regards

Dear Mrs. S. Thank you very much for your kind words and compliments in regards to your recent stay at the Sofitel Luxembourg. We highly appreciate your feedback and your kind words on all our staff members and their great work are much appreciated as we are taking pride in our team and their daily hard work. We will share your comments among our team and we are looking forward welcoming you soon back with us for another Sofitel expierence. Best regards, Fernando Lopez Lens Area General Manager Sofitel Luxembourg

very friendly, helpful

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

quiet and nice stay, good location, friendly staff at reception

Dear guest Thank you kindly for your excellent review in regqrds to your recent stay with us. It is of true pleasures to read, that especially our friendly front desk staff was highlighted in your compliments. We will share your comments within our team and rest assured that every staff member here at the Sofitel Luxembourg is providing a great and friendly customer service in order to make your stay as comfortable as possible. We are looking forward welcoming you soon back with us for another Sofitel expierence. Best regards, Fernando Lopez Lens Area General Manager Sofitel Luxembourg

A good hotel but would consider alternatives if I returned to Luxembourg

TripAdvisor rating 4.0/5

Catherine L Families - TripAdvisor review

A nice hotel in the business district. The rooms were spacious and well appointed and the hotel was close to free transport. The staff were ok, some helpful and polite while others were a bit rude. On the second day of our stay the whole hotel smelled of sewerage which was very unpleasant and no explanation was given.

Dear Catherine L, Thank you very much for your nice review on TripAdvisor. We appreciate your feedback and your perfect point out to local free transportation will be useful to other guests, finding our hotel appealing to them. We do sincerely apologize for any inconveniences caused. We had recently a deep cleaning of our lobby water fountain and we assume that the used cleaning products caused the smell. We are sorry. Please rest assured that our staff members are all offering the best hospitality service but we will take your constructive feedback into consideration in order to improve our services for you. We hope having soon the pleasure of welcoming you back with us. Best regards, Fernando Lopez Lens Area General Manager Sofitel

SUPER

Customer review rating 5.0/5

Tr… Business - Confirmed reviews ALL

SUPER

Bonsoir Nous vous sommes reconnaissants d'avoir partagé votre récente expérience durant votre séjour au Sofitel Luxembourg Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Bien à vous, Fernando López Lens Area Manager Sofitel Luxembourg Europe

Incredible surprise and gift!

Customer review rating 4.5/5

Jown Families - Confirmed reviews ALL

This is the first time we had book a Sofitel hotel and it didn’t disappoint us. My family really love this hotel — from friendly staff, good customer service, big hotel room and the complimentary mini bar. It is indeed the best choice for us to celebrate our 15th year wedding anniversary. I would like to highlight the things we love in our stay: (1) the customer service we have experienced is very commendable from check-in to check-out. They are very friendly and always asking how can they help and you can feel the sincerity to help out. (2) the room is perfect for the family of three with a big extension room which serves as the seating/living area. If you like to hang out in your room and have some food to enjoy, the room is perfect choice to enjoy your favourite meal as the room comes with a dining table which can approximately 4 persons (3) the location of the hotel is perfect and very accessible to everywhere (transportation, mall, shopping, and restaurants). It only takes few minutes to the centre if you will take the T1 tram (well, transportation in Luxembourg is free anyway) (4) the gift and complimentary room upgrade. This is what we really appreciate and made our whole stay incredible — they have given as a token to celebrate our 15th year wedding anniversary and a personalised note from them. We really appreciate their effort! Room: We were given a suite room which has a separate bedroom and a living/dining room. Both rooms have a television installed which you can also connect using chrome cast / screen mirroring. Toilet/Bathroom: The bathroom is quite big which contains the bathtub and a separate shower area. The toilet is also separated from the bathroom and located near the main door. The bathroom amenities are also provided — e.g. body lotion, cotton buds, shower caps, cotton pads etc. They also provide bathrobes and free slippers. Breakfast: Your typical European breakfast :-| One thing to note about their breakfast is how they support sustainability and how they would like to minimise food waste. I think this is a good initiative! Staffs/Customer Service: Two thumbs up for a very good customer service and very friendly staff — both in the reception, house keeping and in the breakfast. Freebies: Complimentary mini bar — 3 cans of soda and 2 bottles of water (still and with gas) Additional bottles of water are also provided inside the bedroom Espresso coffee machine which contains variety of coffee capsules — choice of decaf is available For tea lovers, they have also good choices of teas enclosed in recycled tea bags (sustainability) What is missing? According to my son who enjoys swimming, it could be a perfect hotel for a family who loves staycation only if there is a swimming pool :-) The television in the living room is not configured to be connected with chrome cast / screen mirroring. :-( Are we going back? It is our first time to stay but it would definitely not the last!

Dear Sir, Thank you for taking the time and trouble to complete a survey following your recent stay at Sofitel Luxembourg Europe. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Indeed, as you described, we do our utmost in each of our services to offer you a unique and memorable moment. However, we are saddened that our lack of a swimming pool disappointed your son, our concierge team would have been happy to recommend one to you for example. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Sofitel Luxembourg Europe in the near future. Yours sincerely, Fernando López Lens Area Manager Sofitel Luxembourg Europe

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Other web-users rate our hotel

  • 286 reviews 8.5/10 Location
  • 601 reviews 9.2/10 Room
  • 780 reviews 9.6/10 Service
  • 11 reviews 9.4/10 WiFi
  • 329 reviews 8.8/10 Comfort
  • 255 reviews 8.9/10 Breakfast
  • 173 reviews 9.5/10 Vibe
  • 169 reviews 9.7/10 Cleanliness

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