Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,220 reviews

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Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,220 reviews

Customer review rating 5.0/5

Abdoul K. S. Business - Confirmed reviews ALL

Staying at Sofitel Luxembourg Europe is every time an excellent experience. The service is excellent, and the ladies at RADICI are so welcoming. They even remember what I have for breakfast. Customer care is the key to a good experience, and the people at Sofitel Luxembourg Europe seem to have mastered it.

Dear Mr. S. Thank you very much for your wonderful feedback regarding your stay at Sofitel Luxembourg Europe. We are truly delighted to read that each visit is an excellent experience and that our service continues to meet your expectations. Your kind words about the team at Radici mean a great deal to us. Personalized service and genuine hospitality are at the heart of what we strive to deliver, and it is especially rewarding to know that the team’s attention to detail — including remembering your breakfast preferences — made your stay even more memorable. Your recognition of our commitment to customer care is sincerely appreciated and will be shared with all our ambassadors. We look forward to welcoming you back again very soon for another exceptional stay. Warm regards, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 5.0/5

Gian M. A. Business - Confirmed reviews ALL

comfortable, spacious, very clean. Great location also in combo with MamaShelter (additional restaurant, bar)

Dear Mr. A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 5.0/5

Manuel R. Business - Confirmed reviews ALL

Great stay, everyone was very welcoming and the room was very comfortable.

Dear Mr. R. Thank you very much for your kind words and for choosing to stay with us. We are delighted to hear that you had a great experience and that our team made you feel so welcome. It’s also wonderful to know that you found your room comfortable. Your feedback is truly appreciated and will be shared with the entire team as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 4.5/5

Richard J. Business - Confirmed reviews ALL

The Room was clean and tidy and had everything I required for an overnight stay. There is a good Italian restaurant downstairs and a food mall nearby. The hotel is between two tram stops, so access to the airport is easy.

Dear Mr. J., Thank you for your kind feedback. We are delighted you enjoyed the comfort of your room and the convenience of our location. We look forward to welcoming you again soon. Best regards Fernando Lopez Lens Area General Manager in Sofitel Hotel's in Luxembourg

Customer review rating 1.5/5

Zila S. Business - Confirmed reviews ALL

Unfortunately, my experience did not match the price level. There was a technical issue with the sink, as the water was not draining properly. When I reported it, the receptionist checked and casually asked whether it really bothered me, since I was only staying one night. I found this response inappropriate, as the situation was quite unpleasant. I was then asked to pack all my belongings and go down to reception to get a key for another room. After doing so, I was given a room right next door — which could have saved unnecessary time and stress if I had known this beforehand. The next morning, while I was dressing in my room, housekeeping entered without knocking, saying she thought I was checking out. The hotel itself is nice, but at €248 per night (without breakfast), I would expect better maintenance and more professional, respectful service.

Other web-users rate our hotel

  • 284 reviews 9.1/10 Location
  • 531 reviews 9.1/10 Room
  • 608 reviews 9.3/10 Service
  • 303 reviews 8.6/10 Comfort
  • 222 reviews 8.5/10 Breakfast
  • 159 reviews 9.7/10 Cleanliness
  • 159 reviews 9.6/10 Vibe
  • 150 reviews 8.4/10 Food

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