Sofitel Luxembourg Europe Hotel 5 stars

I always have no hesitation booking Sofitel for my business trips in Luxembourg. very clean rooms, cautious staff, strategically located.

The hotel was not what was expected as a 5 star Sofitel property. It was lacking the 5 star appeal, and wow factor. The hotel is old, and there is no spa or pool. On a few occasions the staff did not speak English or Luxembourgish. The mini bar did not have alcohol or snacks. There is a gate at the entrance not allowing cars to drop off guests at the front door. One of the restaurants we were excited to visit was closed on Saturday’s. The slippers were too small. Breakfast was not included. The wooden door frames were quite dented. The lobby bathroom was dirty, old. There was a cigarette machine in the lobby which was not very appealing.

It was the best hotel I have ever stayed. Once you step into the hotel, you feel so welcomed and comfortable. I especially loved the bathroom and the bed. If I have a chance to Visit Luxembourg again, I will definitely will stay here.

As always, it was very pleasant staying at the sofitel. Everything was smooth and enjoyable. Can not recommend it enough. From check in to the rooms to breakfast.

The room and hotel exceeded my expectations, as did the very helpful staff.

very good

Had a great experience with you. Everyone was very helpful and the room was excellent.

As expected, everything was fine. Only the coffee machine in the room was not working. One man from the staff came and tried to fix the problem, but it was not possible - the water was flowing from the machine. Then I was immediately offered a cup of coffee from the reception desk. On the question below about the breakfast - unfortunately I had to skip it, as I was a bit late and started directly with my work programme.

Each team member was attentive and treated my concerns and needs as a priority.

Thank you once again for the excellent service especially after our event when we were in a more fragile state than usual. As always all the staff are immensely commendable for their wonderful service Geoffroy and Maxime particularly on this occasion.

Horrible! I will never stay there again.

The hotel is located in a congress and office space district of Luxembourg. It is very convenient to stay here if you travel for business also because it is close to the airport (Luxembourg is close by itself because it is very small :) stuff of the hotel vas very helpful and professional. It is very clean. Nice renovated hotel.

I just stayed overnight, however the experience was great. Would definitely endorse anyone to stay in Sofitel.

The location for attending a meeting at the conference center could not be better. In addition, the guest rooms have been renovated and are very comfortable with all new bathroom fixtures and a great shower. The bed is the most comfortable I have encountered in many years of traveling and my husband and I agreed it was even better than our bed at home. The staff was friendly and tried to be helpful, but often there was no concierge on duty and the other desk staff were not that familiar with the various tourist sights and how to get around. On several occasions there was only one person at the desk with a line of people needing help and the phone ringing. I would recommend that there be at least 2 people assigned to the front desk. Taxis are a problem in Luxembourg and the staff was always able to accommodate our request for one, unlike at some of the other hotels our business colleagues stayed in. Between the location and the very comfortable rooms and pleasant staff, I would highly recommend this hotel.

Great staff and rooms are great. Facilities and restaurants within hotel are very good.