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Sofitel Luxembourg Europe Hotel 5 stars

Customer review rating 4.6/5 5,767 reviews

ALLSAFE approved hotel

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Sofitel Luxembourg Europe
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+ 21 Services

Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • LUXEMBOURG FINDELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
2015 luxembourg
luxembourg

Tel: +352437761

Fax: (+352)425091

Check-in from 14h00

Check out up to 12h00

  • Luxtram :  Parlement Europée

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.38 miles - Shuttle paying

  • By train

    LUXEMBOURG GARE CENTRALE At 5km / 3.11 miles

GPS :49.621782, 6.145345

Our accommodation(s)

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, satellite/cable TV and full 24-hour room service.

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

MAGNIFIQUE ROOM, 1 King Bed, High Floor

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft

PREMIUM LUXURY - top floor, courtesy full minibar, Nespresso, early checkin, late checkout

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

ORO E ARGENTO

Type of cuisine: Gourmet

Fine Italian cuisine is honoured in this award-winning restaurant. Traditional dishes like risotto with squid and fresh herbs are paired with the finest Italian wines and served by native Italian staff in an elegant Venetian dining room.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE STUBLI

Type of cuisine: Regional

Carved wood and warm lighting are the backdrop to this comfortable space, inspired by a Black Forest chalet. Traditional Luxembourg cuisine features ingredients sourced from regional producers. A regional wine or beer will perfectly pair with your menu.

Menu (PDF)

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIXTYFOUR°

Non contractual photo

A wide selection of malt whiskies and oriental teas are served alongside cocktails, beer, and wine in this chic and inviting Luxembourg bar. Accompany your drink of choice with a Caesar salad, burger, or light bite from the chef's seasonal menu.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 525 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,767 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,236 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great stay notwithstanding Covid.

Customer review rating 5.0/5

Anonymous Business - 26/02/2021 Confirmed reviews ALL

Though the hotel had virtually no amenities available due to Covid, it worked with 3rd parties to provide an F&B option notwithstanding. But it was the hard work and support of the hotel Staff - the few men and women who worked several jobs (room service, check-in, concierge, etc... !) who made this stay outstanding.

Dear Sir, We would like to thank you for these compliments following your stay at the Sofitel Luxembourg Europe. We are very pleased to read that you enjoyed your time with us. Indeed, we use outside restaurants for the food but we are happy to bring it to your room. Also, our staff were happy to help you throughout your stay to make your stay wonderful. We hope to see you again in the near future and remain at your disposal to organise it. Translated with www.DeepL.com/Translator (free version) Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good stay

Customer review rating 4.5/5

Ar… Couples - 08/02/2021 Confirmed reviews ALL

Very good experience, with a very good stuff,

Dear Mr. A., We very much appreciate you taking a moment out of your valuable time to share comments regarding your stay at Sofitel Luxembourg Europe. We could not be happier to read such lovely comments, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will be able to do so once again very in the near future. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Kind regards, Fernando Lopez Lens General Manager Sofitel Luxembourg Europe.

Very pleasant stay

Customer review rating 5.0/5

Mrj Business - 03/02/2021 Confirmed reviews ALL

My first time in this hotel, but happy to find the same 'French hospitality' as in other Accor hotels. Your buildings are beautiful and staff extremely helpful and kind.

Dear Madam, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comments concerning your first stay with us, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Average stay

Customer review rating 2.5/5

G. F. Business - 29/01/2021 Confirmed reviews ALL

- room service from Novotel is served in brown bag with no silverware and no glasses - wifi not working properly (reported but not addressed) I know covid is hard but i had a better stay at next door Novotel two weeks ago.

Dear Mr. G., First of all I would like to thank you for taking the time to tell us about your stay at the Sofitel Luxembourg Europe and I would like to express how sorry I am to hear that your experience did not meet your expectations. During these difficult times we see ourselves obliged to close some of our services, this is why we recommend outside restaurants which deliver to the hotel. We are sorry that this service was not to the standard that you were looking forward to, nevertheless, we will of course, provide you with appropriate dinnerware during your next visit. We are also very disappointed to learn that there was not a suitable wifi connection during your stay. Please know that we are doing everything in our power to rectify this problem as soon as possible. We truly appreciate you sharing your concerns, and should you wish to discuss this further, please do not hesitate to contact us on h1… It is our hope that you will give us the opportunity to welcome you back in the near future, in order to provide you with the service that will surpass your expectations. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

Making the Best of a Bad Situation

Customer review rating 4.5/5

Anonymous Business - 14/12/2020 Confirmed reviews ALL

Covid has made things very difficult in the travel and hospitality industries. I appreciate four things about the Sofitel Luxembourg Europe that make it a little easier: 1) a very nice breakfast in the room; 2) the gym is left open for use; 3) the ability to get food and drink from Novotel or the hotel itself; 4) the daily cleaning of the room. Merci.

Dear Sir, Thank you for writing these compliments following your recent stay at the Sofitel Luxembourg Europe. We could not be happier to read such amazing comments. Indeed, we want to make you forget difficult times with an excellent quality of service. I will make sure to pass on your very kind words onto our Ambassadors, especially to our receptionnist Paul. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon We hope that we will have the opportunity to welcome you back in the future, and please do not hesitate to contact us should you have any queries. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Relaxed stay

Customer review rating 4.5/5

Tom Solo - 30/11/2020 Confirmed reviews ALL

Nice room, breakfast served in room was perfect on time

Dear Sir, Thank you very much to taking the time to share these wonderful comments with us. We are thrilled that you thoroughly enjoyed your time here at Sofitel Luxembourg Europe. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we will have the opportunity to welcome you back in the future, and please do not hesitate to contact us should you have any queries. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Very pleasant

Customer review rating 4.5/5

Remi Friends - 24/11/2020 Confirmed reviews ALL

Excellent service along the way

Dear Sir, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Up the game please

TripAdvisor rating 3.0/5

BelinAus Business - 18/11/2020 TripAdvisor review

All in all it's of course a good and nice hotel. The reason I give it an average rating is because certain things were really not up to the standerds of Sofitel: - Bar was closed more than half an hour before the early curfew on a Saturdaynight. Sofitel guests had to go a hotel just in front (Mama Shelter) where guests paid less but had more facilities and service! - Breakfast terribly (!) understaffed, the staff had to run like crazy to get everyone serviced. Don't expect eggs of choice, sunny side up is how you will eat them. Americano coffee is more like French coffee. I understand Covid making it more challenging but at this price I really expect more from a Sofitel breakfast. BTW I really wonder if cleaning the tables with vinager is according to your All Safe protocol, because vinager doesn't kill the virus... - In the very nice room, with a shower and bath, they put 1 small bottle of shampoo and shower gel. This beyond ridiculous and very stingy. I think we'll all agree that pampering is the other extreme on this scale... - At checkout no question how my stay was, the person was more like acting in a financial instution, very correct and efficient but forgetting the essence of hospitality: charm. - Parking; price has gone up considerably over the years...

Dear BelinAus, First of all we would like to thank you for taking a moment out of your valuable time to share your most recent experience with us at Sofitel Luxembourg Europe. We appreciate the remarks that you have made because this allows us to better comprehend the areas that we need to improve in order to provide an impeccable service. Your safety is our priority, this is why our staff rigorously follow the guidelines set by ALLSAFE, however we are still obliged to clean and degrease the tables at breakfast, this is why we use vinegar to start with, and then we follow up with our disinfecting product. Following government regulations, we cannot receive more than fifty people at the same time for breakfast, all the while trying to maintain a high quality of service in the short time that we have per guest, this is why it seemed that our staff were overwhelmed. We are also surprised to learn that the receptionist at check-out did not ask you how your stay was. This does not reflect the quality of the service that we would like to offer our guests at all. We can assure you that we will take steps in order to rectify this lack of hospitality. We truly hope that we will get the opportunity to welcome you back once more to regain your trust, and also to show you our improvements. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

Well located, great room and super friendly reception staff

Customer review rating 4.5/5

Anonymous Couples - 17/11/2020 Confirmed reviews ALL

We had a very warm welcome at the Sofitel reception desk, our host was very friendly and helpful. We even received an upgrade to a bigger room, wonderful, thank you again.

Dear Madam, Thank you very much to taking the time to share these wonderful comments with us. We are thrilled that you thoroughly enjoyed your time here at Sofitel Luxembourg Europe. Our Ambassadors will be delighted to know that they made your stay so special (especially our receptionnist Paul, who had the pleasure to welcomed you). We hope that we will have the opportunity to welcome you back in the future, and please do not hesitate to contact us should you have any queries. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Very nice hotel

Customer review rating 4.5/5

Anna Business - 16/11/2020 Confirmed reviews ALL

Rooms are very comfortable and well isolated. Very friendly staff.

Dear Madam, We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Amazing stay

Customer review rating 5.0/5

M V. Solo - 08/11/2020 Confirmed reviews ALL

I stayed here during the pandemic for work and the staff + the service was amazing. They made me feel safe and comfortable.

Dear Madam, Thank you very much to taking the time to share these wonderful comments with us. We are thrilled that you thoroughly enjoyed your time here at Sofitel Luxembourg Europe. Our Ambassadors will be delighted to know that they made your stay so special and safe. We hope that we will have the opportunity to welcome you back in the future, and please do not hesitate to contact us should you have any queries. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good stay

Customer review rating 4.0/5

Anonymous Business - 05/11/2020 Confirmed reviews ALL

Is it possible to have unscented cosmetics? Your showergel and shampoo smell like after shave and are not usable for women.

Dear Madam, Thank you for taking a moment out of your precious time to give us your feedback, and we are thrilled to see that your had an overall pleasant experience here at Sofitel Luxembourg Europe. We are, however, disappointed to learn that the scent of our Hermes toiletry products were not to your liking. They are designed to be unisex, nevertheless, we will be delighted to provide you with more adequate personal care items on your next visit. We truly appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to give you a service that will go above and beyond your expectations in the near future. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe.

The place to be

Customer review rating 5.0/5

Elisabeth Couples - 04/11/2020 Confirmed reviews ALL

Thank You for an amazing Time at your wonderful hotel!

Dear Madam, Thank you for this comment following your stay at the Sofitel Luxembourg Europe. We are delighted to receive this compliment about our beautiful hotel. As you can see our ambassadors are doing their utmost to make this an unforgettable experience. It was a pleasure to welcome you and we hope to have the chance to do it again in the near future. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Top quality experience

Customer review rating 5.0/5

Petr P. Couples - 04/11/2020 Confirmed reviews ALL

Our stay has been really enjoyable from the start to the end, very clear guidance on the sanitary measures and enormously helpful staff.

Dear Sir, Thank you for writing us this comment following your stay at the Sofitel Luxembourg Europe. It is a real pleasure for us to receive such compliments on the sanitary measures we have put in place but also on the quality of service offered by our teams. However, we note that the check-in was not up to your expectations. We are sincerely sorry for this, if you wish we are ready to talk about it together in order to better understand what we need to improve at h1… We hope to have the opportunity to welcome you again in the near future. Yours sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Nice Hotel

Customer review rating 4.5/5

Pelle Business - 25/10/2020 Confirmed reviews ALL

Everything perfect.

Dear Sir, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Everything was excellent

Customer review rating 5.0/5

Laura Business - 16/10/2020 Confirmed reviews ALL

Everything was excellent: breakfast , the room, location, reception, employees. Restaurant ..

Dear Madam, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive such positive feedback. We are committed to making the quality of our service perfect and irreproachable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Very Quiet

Customer review rating 3.5/5

Visitor F. U. Couples - 13/10/2020 Confirmed reviews ALL

It was very quiet at the hotel. No problem was encountered other than it was very difficult to find the hotel even with the Google navigation. Breakfast is on the expensive side at 31 Euro per person and just of average quality. No room service and dinner were available, but there are some good restaurants nearby.

Dear Mrs, We would like to thank you for have taken of your precious time to write us this review following your stay at Sofitel Luxembourg Europe. We are delighted to read that overall you had a pleasant stay. However, we are sorry to read that the quality of the breakfast did not meet your expectations. We will take the necessary measures to ensure that this does not happen again. We hope to have the chance to welcome you again in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 3.5/5

Jla Business - 12/10/2020 Confirmed reviews ALL

The hotel is very clean and bedrooms comfortable. However i was really surprised and disappointed that ALL bars and restaurants of the hotel were closed. Impossible to get a coffee/class of coke when i arrive on sunday evening, which is really crazy.

Dear Mrs., Thank you for taking some of your precious time to share with us your recent experience at Sofitel Luxembourg Europe. We are delighted to read that you enjoyed the comfort of our bedding and the cleanliness of our hotel. However, we are sincerely sorry that the fact that our bar and restaurants are closed on Sundays has had a negative impact on your stay. Our colleague at the reception will always be happy to inform you about open restaurants around our hotel. We hope to have the opportunity to welcome you in the near future for another wonderful stay. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

very good stay

Customer review rating 5.0/5

Christian O. N. Business - 10/10/2020 Confirmed reviews ALL

everything very clean, nice room, staff very friendly and efficient

Dear Christian N., We would like to thank you for your amazing comments following your stay with us. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good stay

Customer review rating 5.0/5

Arun S. Families - 01/10/2020 Confirmed reviews ALL

Very pleasant staff and helpful

Dear Mr. S., We would like to truly thank you for taking a moment out of your precious time to answer our survey. We could not be happier to read such amazing comments, I will make sure to pass on your very kind words onto our Ambassadors. It was an absolute pleasure welcoming you to Sofitel Luxembourg Europe, and we hope that we will do so once again very soon. We remain at your entire disposal should there be anything we can do to facilitate your next stay with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

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