Sofitel Luxembourg Europe Hotel 5 stars

As we arrived around 21h, the receptionnist shows how relieved he was. Indeed he was concerned we may have got problems on the way to luxembourg because if the flooding. He told me he was about to call us to see if we are ok. I was really touched how caring he was . He kindly ask me if I was happy to come back. I told the Sofitel Luxembourg Europe is one of the best hotel we have been. And this is because of the excellent Service. I always compare the Service of hotel with the one we enjoyed in Singapore which for me can hardly be better. He was happy to take the challenge! And told us that a surprise was waiting in the room. I must say, As we saw the nice place with various type of fruits we were speechless . I also really appreciated as always the welcome card from the direction along with the nice soap gift made in Lux. Also this time we travelled for business. And we want to thanks the entire team for the support From the alarm service to be on time to our early appointments to the print service to help us we some official documents we needed to scan ... I want also to stress that I love the design of the new lobby and can't wait to try the new restauranrs once they will open.

Due to covid restrictions , there was no room service with food until 18.00 which made complications for us. Mama shelter restaurant was open until midnight or even longer and people out there was too loud with loud music. Next time I ask for room on the other side

Good

Handy for the town centre with free tram just outside and also access to road network and we were very grateful for upgraded comfortable rooms as we stayed 4 nights (sometimes it is a disappointment at McGallery hotels which don’t appear to do the same though part of the same group)

I have stayed at the Sofitel previously and had a 3 night stay planned last week. Due to travel restriction changes, my stay had to be extended for a further 5-6 nights. The professional and caring staff of the hotel recognized the challenge in my travel and have worked hard to help me during this unplanned trip extension. This included an unexpected delivery of a food gift to my room, with a personal note of support and service given the circumstance. I have been impressed and pleased with the Sofitel staff and team members! Best regards, Todd A.

The staff is so kind and thoughtful. The comfort of the hotel is outstanding!

After having a challenge with another hotel in town (on a surprisingly busy holiday weekend) the Sofitel was able to take us in - a family of 5 - and proceeded to take good care of us! I have stayed at this property for business in the past, so I was very happy to be able to have my family there as well.

Comfortable and relaxing

The hotel staff and facilities were excellent. The only let down was the food, which had to come from outside the hotel. The selection was limited and generally heavy/stodgy.

Everything was fine

Good for business travel, friendly people who know your name!

All in all it's of course a good and nice hotel. The reason I give it an average rating is because certain things were really not up to the standerds of Sofitel: - Bar was closed more than half an hour before the early curfew on a Saturdaynight. Sofitel guests had to go a hotel just in front (Mama Shelter) where guests paid less but had more facilities and service! - Breakfast terribly (!) understaffed, the staff had to run like crazy to get everyone serviced. Don't expect eggs of choice, sunny side up is how you will eat them. Americano coffee is more like French coffee. I understand Covid making it more challenging but at this price I really expect more from a Sofitel breakfast. BTW I really wonder if cleaning the tables with vinager is according to your All Safe protocol, because vinager doesn't kill the virus... - In the very nice room, with a shower and bath, they put 1 small bottle of shampoo and shower gel. This beyond ridiculous and very stingy. I think we'll all agree that pampering is the other extreme on this scale... - At checkout no question how my stay was, the person was more like acting in a financial instution, very correct and efficient but forgetting the essence of hospitality: charm. - Parking; price has gone up considerably over the years...

It's always a tradition for us to stay in an excellent hotel in Luxembourg for the past yrs. This year, with the renovated set-up of the guest room, it made our stay more pleasurable! Too bad we can only stay for one night though, if not for an urgent car maintenance the following day, we would have stayed for 2 nights. Front desk staff were as usual veeeery helpful, attentive and very friendly! Chapeau! Breakfast staff too are accommodating, noticed a change in the placement of the cooked food, from large containers to small cocotte-like pots. Perhaps to minimize 'gaspillage?' Anyhow, to stay in Sofitel Hotel is all the time very pleasant - large stylish clean room, comfy bed - the only downside is the uneven inner mattress, nice/clean bathroom with a separate toilet room, a convenient/practical arrangement! Hopeful to finally see the new reception area and lobby in 2020 perhaps!

The recently renovated rooms are modern, white, simple, restful. The bathrooms are excellent, including a step-in shower plus tub and a separate toilet area. All high end fittings; delightful. I really appreciated the alcohol-free, cost-free mini-bar - how thoughtful! The front desk staff were superb and very service-oriented. I'll mention Anais and Eric, but the rest were great as well. My only "complaint" is that the whole hotel is on an automated temperature setting and I couldn't cool the room down (system doesn't "cool' in October, so the room was warm/stuffy for sleeping and leaving the windows open was too noisy.) The nearby wonderful new tram line makes everything easily accessible by public transport -- the cabs are to be avoided if possible, as the prices are ridiculous! Though I'm not normally a Sofitel stayer, I would come back to this property.

We paid for a 3 night package at a rate inclusive of champagne and breakfast for 2. We arrived and I had to prove that we had an inclusive breakfast package even though it was booked through Sofitel. After checkout I realised that we had been charged extra for one of the nights even though we had paid on a prepay no cancellation basis. Not good enough for what once was a fine 5 star hotel. The building site it now is should be flagged up loud and clear on their website. It isn’t!