Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,401 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,401 reviews

TripAdvisor Rating  4.5/5  1,308 reviews

Certificate of excellence 2024

Polite and efficient

Customer review rating 4.5/5

Colin Business - Confirmed reviews ALL

Great staff, good quality

Thank you Colin for your excellent rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it.It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards, Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Quiet and comfortable

Customer review rating 5.0/5

J&h Couples - Confirmed reviews ALL

Very spacious, clean and well fitted Suite

Thank you Judith for your excellent rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it.It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards, Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Bad management

Customer review rating 2.0/5

Mihai L. Business - Confirmed reviews ALL

In the room(397) was very cold, like 18 degrees. I’ve received a radiator that had worked non-stop. The parking barrier didn’t worked in one evening. The sound isolation is poor. The shower tub is loosing water into the room. The path(hall and elevator) to parking is dirty. I’ve called twice to reception (room service did’t answered) to order somw wine in the room.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence for your next stays with us. We will contact you in person for a suitable solution. We highly appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

had a problem with a duplicated hold/charge on my credit card at check-in

Customer review rating 1.5/5

Rhh Couples - Confirmed reviews ALL

I was waiting some time to check in, there were 2 people in front of me who were trying to check in without even being sure that they had a booking in this hotel or in the other Sofitel in town, check in and check out in this hotel is often slow, they usually only have 1 person at reception, because of the wait the concierge decided to check me in, my reservation was fully prepaid in advance but instead of applying a €200 hold on my credit card he applied a €200 charge, his colleagues discovered this hours later, reversed the €200 charge and applied another €200 hold to my credit card, unfortunately I only discovered this after check out when I saw that I still had €400 blocked on my credit card by this hotel through 2 €200 charges on my credit card account, this was obviously not convenient and not fully understandable for me to understand what had happened and why, I asked the hotel manager for an explanation but didn't receive one, I checked out of the hotel on Sunday and the credit card transactions only got resolved on Tuesday morning, everything else about the stay was fine, as an Accor Platinum member I asked for a late check out and was a bit disappointed to be only granted a late check out until 13.00 compared to the normal check out time of 12.00

Dear Mr. H. Thank you for your feedback. We are truly sorry to read that during your stay with us you encountered some inconveniences, and we had been only able to solve it with a 2 days delay. I wrote you an email in person on Monday as well to excuse and follow up on the issue. Please rest assure that the team is always delivering the best service to our guests, but we acknowledge the fact that we did a mistake within your transactions and we are truly sorry for it. We fully understand and share your disappointment, and we will re-enforce our service standards in order to avoid such an unpleasant situation in the future; especially for you, a mutual and loyal guest of our hotel, this situation should not have happened. We hope having soon the pleasure of welcoming you back with us in order to prove that we can do better. Best regards, Mario KOMANN Operation Manager Sofitel Luxembourg Europe

Well located

Customer review rating 4.5/5

Alba Business - Confirmed reviews ALL

Clean, nice staff Breakfast a little bit expensive

Thank you Alba for your nice rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it. Please be informed that the best prices can be obtained via our reservation platform on accor.com and while having our ALL fidelity card, take profit of 10% member's discount. It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

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Other web-users rate our hotel

  • 309 reviews 8.8/10 Location
  • 609 reviews 9.3/10 Room
  • 752 reviews 9.6/10 Service
  • 8 reviews 8.5/10 WiFi
  • 337 reviews 9.2/10 Comfort
  • 247 reviews 8.6/10 Breakfast
  • 179 reviews 9.4/10 Vibe
  • 170 reviews 8.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.