Raffles Europejski Warsaw 5 stars

Customer review rating (ALL Rating) 4.8/5 721 reviews

Raffles Europejski Warsaw - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Labelled ALLSAFE - elevated hygiene and prevention measures

  • A 160-year-old Warsaw landmark, revitalized in the spirit of contemporary luxury

  • Luxury Raffles Spa with a state-of-the-art upstream indoor pool and rejuvenating treatments

  • Spacious rooms and suites decorated with specially curated Polish artworks

  • Superb food and beverage options including the iconic Lourse Warszawa pâtisserie

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Raffles Europejski Warsaw

Krakowskie Przedmiescie 13
00-071 Warsaw

GPS:52.241636, 21.014714

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  721 reviews

TripAdvisor Rating  5.0/5  348 reviews

Certificate of excellence 2023

Great place to stay

TripAdvisor rating 4.0/5

C6740DYdn Friends getaway - TripAdvisor review

Great place to stay. Rooms are spacious. Staff is attentive. However promised to honor early check-in and that didn't happen. Also housekeeping is kind of missing, you don't see them in the hallways if you just need simple stuff (water change towels only) and it is time consuming for them to come and attend to you. More visibility and presence in the hallways would be appreciated. Car parking is right outside and always found a spot open; you can pay the street parking for the entire day, free on weekends. Spa is great with separate men and women saunas and common pool. Great cafe in the hotel with delicious cakes.


TripAdvisor rating 5.0/5

katya s TripAdvisor review

the most beautiful hotel i have seen, and i have been to many hotels around the world. such a high level, prefect service, lovely stuff, clean, an outstanding experience. don't think twice it is the best choices.

Great service and location

Customer review rating 4.5/5

Jamie M. Business - Confirmed reviews ALL

Brilliant stay at the Raffles hotel. Made to feel very welcome during my birthday with great service, breakfast and location. Would stay again!

Dear Mr. M., Thank you for reviewing your recent stay with us. I am absolutely filled with joy to read that you truly enjoyed your time here at Raffles Europejski Warsaw, although I am curious to know what we could have done to achieve the perfect score! Nevertheless, I would like to sincerely thank you for completing a survey following your recent stay and I deeply hope we will have the pleasure to host you again the next time you are in Warsaw. Best regards Marta Sielska Guest Relations Coordinator

Great experience overall, personnel.

Customer review rating 4.5/5

- Business - Confirmed reviews ALL

Everything was great, maybe the only drawback would be breakfast choices/food.

Dear Mr.G., We would like to thank you, for your review following your recent stay at Raffles Europejski Warsaw. We are happy to learn that you had an enjoyable stay with us.We have also taken good note of your constructive comments in regards to breakfast choices. Best regards Marta Sielska Guest Relations Coordinator

Beautiful Hotel, Service lacked

Customer review rating 3.5/5

Blair W. Couples - Confirmed reviews ALL

We choose to return to Raffles Warsaw after a previous stay there 3 years ago was amazing. For this visit to Warsaw we selected their Terrace suite for 4 nights. The hotel is always beautiful and the terrace was perfect as we had great weather during our stay. Unfortunately the service was far lacking then our previous stay. After checking in to the hotel we were not offered unpacking service, we were not given a over view of the room technologies and the greeting was hurried. Raffles is known for their Butler service, you would expect this when you are staying in the Terrace suite. We say the butler once on our first night for a minute, other then that never say him except in the lobby. Their was no Butler button on the phone in the living room only a hotel directory card. You had to dial 509 for Butler service, each time it went to the Reception. One of the evening we waited 43 minutes for Ice, had to make 2 follow up calls to get this. We were told twice that the Butler was on the way, turn out someone from the dining brought the ice and informed me that the Butler was off that night. Nice to know that you are paying for a service that you never got. Another evening we returned to our room to find food delivered, (a Salad with shrimp and a glass of champagne) we never ordered this, and were not happy they willing went into our room with out our knowledge and left food sitting around. When I went to reception to have it taken away I made it very clear that this was not ordered by us and to make sure we were not charged for this. However on check-out, it was still charged to us. Which I had rectified. We had arranged to go to the Symphony and asked the hotel to arrange car service. They booked us to be picked up at 5 to bring us, it was only when they gave me the ticket to the show I realized that the show was actually starting at 7, so I had to have them reschedule the car service. You would hope when having the hotel concierge arrange these events that they would coordinate the time correctly. The day we were checking out was early and the hotel was aware of this, again no Butler around to be of any assistance, no good bye token or card, just pay and leave. I will say Lucas and Robert where as pleasant and friendly as our prior visit, However we left Raffles Warsaw very disappointed in the experience. The hotel and rooms are beautiful and I have no problem paying for a Suite if it is to come with extra services and perked, but this was not the case. It seemed very amateur operation this time and we left saying to each other “Well the Room was Great” service was terrible. It is unfortunate that this is the experience we had at Raffles this time when visiting Poland From Canada. It is a very hard call to make if we would return to Raffles or try Hotel Bristol next time or another hotel.

Dear Mr Blair W., Thank you for taking the time to share your experience during stay in Raffles Europejski Warsaw. We are sorry to hear that you were disappointed with Butler service.We apologize that you can't reach Butler via phone. We appreciate your feedback and will take it into consideration as we work to improve our guests' experience. We hope that you will give us another chance to provide you with a better experience. We would be happy to welcome you back to the Raffles Europejski Warsaw and offer you a personalized experience that meets your expectations. Please do not hesitate to contact us directly to discuss your concerns and how we can make your next visit with us more enjoyable. Sincerely, Monika Uchal Guest Relations Manager

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Other web-users rate our hotel

  • 161 reviews 9.5/10 Location
  • 272 reviews 9.2/10 Room
  • 391 reviews 9/10 Service
  • 147 reviews 9.6/10 Vibe
  • 103 reviews 9.1/10 Amenities
  • 92 reviews 8.8/10 Comfort
  • 81 reviews 7.7/10 Breakfast
  • 60 reviews 9/10 Wellness Area

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