Raffles Europejski Warsaw 5 stars

There is little to describe because it was just one night. Still, it was enough to notice your very helpful staff, super comfortable bed and excellent espresso in the room.

Everything from check-in to check-out was delightful. The Junior Suite was beautiful and very comfortable (the only very minor issue was that the hot water never got quite hot enough). The rest of the hotel was immaculate but what really makes a five star hotel are it's staff and the Raffles Europejski does not disappoint. All staff members we encountered were professional, friendly and welcoming. A special mention goes to Sebastian in the Long Bar who made tasty cocktails and kept us entertained.

Perfect stay , helpful and kind staff , excellent location and services in renovated hotel

First time in a Raffles hotel and a very good experience. Beds are confortable and I had good nights. I try the restaurant and meal were tasty. I went also to the bar. There are a huge selection of drinks but only one draft bier

Beautiful and luxurious hotel, I stay frequently at many international 5 star hotels around the world and found this hotel exceptional. The staff were very professional at all times. Rooms were very nicely decorated and spacious. Very well maintained. Limousine service from airport was good also. Enjoyed the Singapore sling and looked at the spa but didn’t try it on this stay, maybe next time! It did look very luxurious. The only part of the hotel experience that could be improved was the breakfast selection. I found it small for a luxury hotel, they should have more choices and options to go and help your self. The spread was slightly limited. Otherwise all was good. We gratefully appreciated the balloons, cake and message from general manager.

Am a regular with 60 nights this year in the hotel, I really feel at home and is one of hotels with best service I know

Much better than the last time.

Was so ok . Only Spa is not ok

Fenomenalne SPA!

Quality of services , cleanliness of rooms remains high. Plus polite and helpful staff.

Super,

Excellent room and services. I love how the room is designed to provides privacy even when the butler is at the door. We are mostly satisfied with the services during our two-night-stay except only on one occasion which was the first breakfast we had. After being seated and placed order for our hot drinks, we were left unattended for I think 15-20 minutes. This was around 9 o’clock and there were 3 other tables where guests were either almost done with their breakfasts or just placed orders. When our hot drinks came, they were totally different from what we ordered. This got fixed quite quickly but we were still not being able to place our orders. Other guests started coming in about now, delaying us even further since there were only a few wait staff. We were not very happy but did not want to pressure the wait staff. However, we definitely feel this could be improved. On the other hand, we were serviced by the same waiter, named Dmitri, at the second breakfast and were much impressed with his attentiveness for remembering what we ordered the first morning. Another point I’d like to raise as a concern is how crowded the Long Bar is that I almost could not use my welcome drink voucher. When we went to have our drinks, the bar was full so we asked the wait staff if we could take the drinks in our room instead. This was all fine, but after I called to ask for the drinks, I was told we would be charged. Honestly I don’t feel this is really fair. Lastly, I would like to ask you to consider serving different tea and coffee in room. Being both tea and coffee enthusiast, I find the in-room tea selection disappointing. Ronnefeldt is not bad but I would have expected a better selection. I did not use the nespresso machine at all, opting to have my coffee from the butler service. I was quite surprised with the quality of the coffee. The beans are too burnt and the taste not very pleasant. I only ordered the morning cups for the boost. I would not have ordered it otherwise. Other than that, I cannot say how much we are pleased with the services and facilities in general.

I typically travel to Warsaw every other month and stay at a hotel across the street from Raffles. This trip, there was an opportunity to stay at Raffles. I could not have been more pleased with my choice. From the minute I entered the hotel, the service was impeccable. The hotel room was wonderful. State of the art with electronic controls (lighting, curtains etc.), the luxurious bedding, towels, heated bathroom floor, coffee/tea/water, etc. I had meals at their restaurant and I vowed no need to have meals outside of the hotel as the food and wait staff was impressive. Overall great experience and have dedicated myself to stay at Raffles from this point forward!

I enjoyed my stay with you so much that I would highly recommend your hotel to anyone visiting Warsaw. The staff were extremely friendly and accommodating. The room was very well decorated and the bed very comfortable. Keep up the great work!

We chose to celebrate our 3 year anniversary in Warsaw and specifically chose the Raffles for this occasion. The concierge offered to help us book a reservation for two dinners while we were there as well as schedule anything else we needed. The rooms and bathrooms were incredibly spacious. I specifically enjoyed the tub. One issue we encountered during our stay was the lack of regard for the "Do Not Disturb" symbol on the door. One morning we chose to stay in bed until late morning and were woken up by the maid knocking on the door. I went to the door and she said she would just come back later. Our "Do Not Disturb" light was on and I was frustrated that we didn't get to have our time and privacy. No more than 5 minutes later a man came and knocked on the door and before I could even reach the door, he entered. He said "Oh, I just came to check the bar but I will come back later". I found this more infuriating because not only did he not respect the "Do Not Disturb" sign but he also entered within 10 seconds of knocking. I did not have enough time to reach the door before he did so. I think in an incredibly nice hotel like this one, these things should not be happening. I did not mention it while we checked out because of how early we had to leave to reach the airport. I wish I had notified the hotel while we were there.