Raffles Europejski Warsaw 5 stars

Customer review rating 4.8/5 574 reviews
Raffles Europejski Warsaw
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Hotel extras

  • Butler service for all room categories

  • 106 elegant and sumptuous rooms and suites

  • Most spacious rooms in the city, starting from 40 sqm.

  • Art collection with 500 art pieces from Polish artists

  • Central location in historical part of the Warsaw next to Presidential Palace and Royal Route

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • WARSAW CHOPINPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Raffles Europejski Warsaw

Krakowskie Przedmiescie 13
00-071
warsaw
poland

Tel: +48222559500

Fax: (+48)222559501

Contact email

Check-in from 15h00

Check out up to 12h00

  • WARSAW AIRPORT WAW :   175 PL PILSUDSKIEGO

  • NOWY SWIAT UNIWERSYTET :  

  • By plane

    WARSAW CHOPIN At 9km / 5 miles - Shuttle paying

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.241636, 21.014714

Our accommodations

Deluxe Room

  • Max. number of persons: 2
  • Area: From 38
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Raffles Room

  • Max. number of persons: 2
  • Area: From 45
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite

  • Max. number of persons: 2
  • Area: From 60
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite 2 Double Beds

  • Max. number of persons: 4
  • Area: From 60
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Grand Suite

  • Max. number of persons: 2
  • Area: From 81
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Signature Suite

  • Max. number of persons: 2
  • Area: From 70
  • Views: Panorama view *

* Subject to availability

  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Raffles Suite

  • Max. number of persons: 2
  • Area: From 235
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Presidential Suite

  • Max. number of persons: 2
  • Area: From 185
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

EUROPEJSKI GRILL

Type of cuisine: International

At breakfast, the freshest fruit, bakery and charcuterie are completed by hot a la carte dishes. The evening menu features modern interpretations of the classics using the best local ingredients.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOURSE WARSZAWA

Type of cuisine: Cafe

The original Europejski Patisserie was famous throughout the city. Today's Patisserie, in white ivory and brass, celebrates that century-old heritage by continuing to serve the best cakes and pastries in Warsaw.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

10:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LONG BAR

Photo non contractuelle / Strictly non binding

A Raffles icon, legendary Long Bar brings together the best of the world's cocktails to Warsaw, including the signature Singapore Sling. The Asian influence continues with light, fragrant, authentic dishes and canapes from the orient.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HUMIDOR

Photo non contractuelle / Strictly non binding

Where cigar lovers and connoisseurs of single malts, Cognac and Armagnac gather, with a decadent menu highlighting amazing chocolate indulgences.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 330

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Raffles Europejski Warsaw

100% genuine reviews from our guests

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ALL Rating 4.8/5

574 reviews

A fantastic 2nd stay

Customer review rating 4.8/5

Valter Couples - 13/01/2020 Confirmed reviews ALL

My second stay was a even better one. The staff is very welcoming and friendly, the room assignment exceeded expectation and was very nice and all in great condition. Diner at the Grill was stunning as was the staff. I was also happy that Pool has finally opened. A truly 5* Hotel where I will come back again.

Dear Mr. A., Warm Greetings from Raffles Hotel Europejski Warsaw! Thank you for the great review of our hotel, it was a truly pleasure to read it. We are delighted you enjoyed everything about your stay including out just opened swiming pool and service. We are looking forward to welcoming you back very soon, Best Regards, Alisa Martyanova Guest Relations Supervisor

It was very nice but there is still an issue

Customer review rating 4.8/5

Michael A. P. Couples - 05/01/2020 Confirmed reviews ALL

We loved everything about the hotel as always however there was an possible overcharge issue. I have sent an email back to the hotel after checking out on Thursday Jan. 2 and still did not receive any response.

Elegant hotel, friendly service, excellent bar

Customer review rating 4.8/5

Panicos H. Couples - 02/01/2020 Confirmed reviews ALL

A very elegant hotel, brand new rooms and facilities excellent service. Definitely my base in Warsaw.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Raffles Europejski Warsaw. I am so pleased you enjoyed everything about your stay, and we totally surpassed your expectations. I do hope we will have pleasure of welcoming you back to Raffles Hotel Europejski in the future. Kind regards, Alisa Martyanova Guest Relations Supervisor

Certainly the best rooms in Warsaw

Customer review rating 4.8/5

Jacekta Families - 30/12/2019 Confirmed reviews ALL

I really enjoyed the rooms. They are really luxurious. I enjoyed welcome gift. I enjoyed service at front desk and the bar. Lovely spa. Overall, I really enjoyed the hotel, but in my opinion something was missing. At first welcome drink vouchers- I was offered standard house options. Some other platinum guests were getting slings as per previous reviews. I got slings after pushing - that was unacceptable. At the nearby Sofitel platinum guests can get anything what they desire, including even glass of champagne. With exorbitant room prices you could have done at least that much. I haven’t seen any managers. Even when I raised some issues, I received an email, but nobody met me - they had more important issues. Never received a response to my email to GM. Although overall staff service was very good, surprisingly, nearby Sofitel is consistently better than Raffles Warsaw at loyalty recognition and their guest relationship team. Remember, you maybe big managers for your staff, but you should be available to take feedback of your guests without hiding by front line staff. I had some issues with points posting. I would have expected a better ownership of the task, I needed to follow this up with customer care and customer services in Australia. Then the hotel reversed everything which gave me almost “ a heart attack”. Finally, everything was sorted.

Best Hotel in Poland and one of the top 5 worldwide

Customer review rating 4.8/5

Jm Couples - 27/12/2019 Confirmed reviews ALL

Raffles Europeskji has the perfect mix of service, intimacy, quality and history. Staff is TOP NOTCH.

Dear Mr. M., It is the biggest pleasure to recieve such a great feedback from you! We always are very happy to weclome you back at Raffles! We do hope you had a great time in New York and would come back to Poland soon! With Warmest Regards, Alisa Martyanova Guest Relations Supervisor

Everything was great, can't find a thing to complain about :)

Customer review rating 4.8/5

Bozena P. Friends - 20/12/2019 Confirmed reviews ALL

There is little to describe because it was just one night. Still, it was enough to notice your very helpful staff, super comfortable bed and excellent espresso in the room.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Raffles Europejski Warsaw. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be longer and as pleasant as the previous one. Sincerely, Alisa Martyanova Guest Relations Supervisor

A luxurious stay in a friendly and professional atmosphere.

Customer review rating 4.8/5

Nick E. Couples - 20/12/2019 Confirmed reviews ALL

Everything from check-in to check-out was delightful. The Junior Suite was beautiful and very comfortable (the only very minor issue was that the hot water never got quite hot enough). The rest of the hotel was immaculate but what really makes a five star hotel are it's staff and the Raffles Europejski does not disappoint. All staff members we encountered were professional, friendly and welcoming. A special mention goes to Sebastian in the Long Bar who made tasty cocktails and kept us entertained.

Dear Mr. E., Thank you for taking the time to review your stay at Raffles Hotel Europoejski Warsaw. Guest feedback is very important to us and I am delighted to hear that overall you scored your stay very highly and especially was satisfied with our Sebastian in the Long Bar. However I sincerely apologize for the inconveniences with water which occurred during your stay and we appreciate you including this information in your review, we always value feedback as it is the only way we can truly improve our service. I am pleased that you enjoyed your stay and our service and we hope we would have a chance to welcome you back soon, Regards, Alisa Martyanova Guest Relations Supervisor

Excellent

Customer review rating 4.8/5

Mohammed B. Couples - 19/12/2019 Confirmed reviews ALL

Perfect stay , helpful and kind staff , excellent location and services in renovated hotel

Dear Mr. B., Thank you for taking the time to provide such positive feedback following your recent visit to Raffles Europejski Warsaw! We are delighted you enjoyed everything about your stay and your expectations were truly exceeded! I do hope to have the pleasure of welcoming you back again soon. Kind regards, Alisa Martyanova, Guest Relations Supervisor

Great

Customer review rating 4.8/5

Matt68130 Solo - 14/12/2019 Confirmed reviews ALL

First time in a Raffles hotel and a very good experience. Beds are confortable and I had good nights. I try the restaurant and meal were tasty. I went also to the bar. There are a huge selection of drinks but only one draft bier

Dear Mr. H., Thank you for taking the time to provide such positive feedback following your recent visit to Raffles Europejski Warsaw! I am so pleased you had such a comfortable night’s sleep in one of our fabulous beds - and were looked after by our attentive team. I do hope to have the pleasure of welcoming you back again soon. Kind regards, Alisa Martyanova, Guest Relations Supervisor

Great 31st birthday celebration stay at Raffles Warsaw

Customer review rating 4.8/5

Anonymous Families - 10/12/2019 Confirmed reviews ALL

Beautiful and luxurious hotel, I stay frequently at many international 5 star hotels around the world and found this hotel exceptional. The staff were very professional at all times. Rooms were very nicely decorated and spacious. Very well maintained. Limousine service from airport was good also. Enjoyed the Singapore sling and looked at the spa but didn’t try it on this stay, maybe next time! It did look very luxurious. The only part of the hotel experience that could be improved was the breakfast selection. I found it small for a luxury hotel, they should have more choices and options to go and help your self. The spread was slightly limited. Otherwise all was good. We gratefully appreciated the balloons, cake and message from general manager.

Dear Nicolas C., Warm Greetings from Raffles Hotel Europejski Warsaw! We were thrilled to welcome you and your mother during your last visit and we thank you for taking the time to post such gracious rating and recommendation! I am very delighted that your special day was full of memories and that you were satisfied with all the arrangements! I do note your comments regarding the breakfast selection - we always value feedback as it is the only way we can truly improve our offering. We all look forward to welcoming you back very soon for one more stay full of great memories, Kind Regards, Alisa Martyanova Guest Relations Supervisor

Great servicein beautiful hotel

Customer review rating 4.8/5

Luis A. Business - 10/12/2019 Confirmed reviews ALL

Am a regular with 60 nights this year in the hotel, I really feel at home and is one of hotels with best service I know

Dear Mr. A., Big thank from all our team for writing the review and being our the most regular and loyal guest! We always happy to welcome you back, Best Regards, Alisa Martyanova Guest Relations Supervisor
Customer review rating 4.8/5

Gdansk Families - 03/12/2019 Confirmed reviews ALL

Much better than the last time.

Customer review rating 4.8/5

Tomasz Solo - 03/12/2019 Confirmed reviews ALL

Was so ok . Only Spa is not ok

Pan

Customer review rating 4.8/5

Jakub Couples - 03/12/2019 Confirmed reviews ALL

Fenomenalne SPA!

Szanowny Panie Jakubie, Dziekujemy za Pana opinie dotyczącą pobytu w Raffles Europejski Warsaw. Cieszy nas ogromnie fakt, ze ocenił nas Pan tak wysoko. Jest to dla nas powód do ogromnego zadowolenia i mamy nadzieje na ponowne spotkanie w niedalekiej przyszłości. Z poważaniem, Alisa Martyanova, Guest Relations Supervisor

Great, as always.

Customer review rating 4.8/5

Iwona Solo - 28/11/2019 Confirmed reviews ALL

Quality of services , cleanliness of rooms remains high. Plus polite and helpful staff.

Dear Ms O., Thank you for taking the time to provide such positive feedback following your recent visit to Raffles Europejski Warsaw! We are delighted you enjoyed everything about your stay and your expectations were truly exceeded! I do hope to have the pleasure of welcoming you back again soon. Kind regards, Alisa Martyanova, Guest Relations Supervisor
Customer review rating 4.8/5

Barbara D. Friends - 24/11/2019 Confirmed reviews ALL

Super,

Dear Ms. D., Thank you for taking the time to provide such positive feedback following your recent visit to Raffles Europejski Warsaw! We are delighted you enjoyed everything about your stay and your expectations were truly exceeded! I do hope to have the pleasure of welcoming you back again soon. Kind regards, Alisa Martyanova, Guest Relations Supervisor

A great experience with Raffles Europejski

Customer review rating 4.8/5

Saranya Couples - 23/11/2019 Confirmed reviews ALL

Excellent room and services. I love how the room is designed to provides privacy even when the butler is at the door. We are mostly satisfied with the services during our two-night-stay except only on one occasion which was the first breakfast we had. After being seated and placed order for our hot drinks, we were left unattended for I think 15-20 minutes. This was around 9 o’clock and there were 3 other tables where guests were either almost done with their breakfasts or just placed orders. When our hot drinks came, they were totally different from what we ordered. This got fixed quite quickly but we were still not being able to place our orders. Other guests started coming in about now, delaying us even further since there were only a few wait staff. We were not very happy but did not want to pressure the wait staff. However, we definitely feel this could be improved. On the other hand, we were serviced by the same waiter, named Dmitri, at the second breakfast and were much impressed with his attentiveness for remembering what we ordered the first morning. Another point I’d like to raise as a concern is how crowded the Long Bar is that I almost could not use my welcome drink voucher. When we went to have our drinks, the bar was full so we asked the wait staff if we could take the drinks in our room instead. This was all fine, but after I called to ask for the drinks, I was told we would be charged. Honestly I don’t feel this is really fair. Lastly, I would like to ask you to consider serving different tea and coffee in room. Being both tea and coffee enthusiast, I find the in-room tea selection disappointing. Ronnefeldt is not bad but I would have expected a better selection. I did not use the nespresso machine at all, opting to have my coffee from the butler service. I was quite surprised with the quality of the coffee. The beans are too burnt and the taste not very pleasant. I only ordered the morning cups for the boost. I would not have ordered it otherwise. Other than that, I cannot say how much we are pleased with the services and facilities in general.

Dear Ms. N., Thank you for taking the time to review your stay at Raffles Hotel Europoejski Warsaw. Guest feedback is very important to us and I am delighted to hear that overall you scored your stay very highly and especially was satisfied with our waiter Dmitri. However I sincerely apologize for the inconveniences which occurred during your stay and we appreciate you including this information in your review, we always value feedback as it is the only way we can truly improve our service. I am pleased that despite these issues you enjoyed your stay and our hotel. Kindly mind that our butlers serve complimentary tea and coffee. Moreover in our restaurant and Lourse patisserie there is a big choice of different kind of tea which might be served in the room as well. We hope despite these issues we would have a chance to welcome you back very soon for the stay full of great memories, Regards, Alisa Martyanova Guest Relations Supervisor

Great Experience!

Customer review rating 4.8/5

Trish W. Business - 22/11/2019 Confirmed reviews ALL

I typically travel to Warsaw every other month and stay at a hotel across the street from Raffles. This trip, there was an opportunity to stay at Raffles. I could not have been more pleased with my choice. From the minute I entered the hotel, the service was impeccable. The hotel room was wonderful. State of the art with electronic controls (lighting, curtains etc.), the luxurious bedding, towels, heated bathroom floor, coffee/tea/water, etc. I had meals at their restaurant and I vowed no need to have meals outside of the hotel as the food and wait staff was impressive. Overall great experience and have dedicated myself to stay at Raffles from this point forward!

Wonderful hotel and service

Customer review rating 4.8/5

John /. Solo - 20/11/2019 Confirmed reviews ALL

I enjoyed my stay with you so much that I would highly recommend your hotel to anyone visiting Warsaw. The staff were extremely friendly and accommodating. The room was very well decorated and the bed very comfortable. Keep up the great work!

Dear Mr. S., Thank you for taking the time to provide such a great feedback following your recent visit to Raffles Europejski Warsaw! I am so pleased you enjoyed everything about your stay, were looked after by our outstanding team and had such a comfortable night’s sleep in one of our fabulous beds! I do hope to have the pleasure of welcoming you back again soon. Thank you and Kind regards, Alisa Martyanova, Guest Relations Supervisor

Very Nice Hotel with Minor Problems

Customer review rating 4.8/5

Mary R. Couples - 18/11/2019 Confirmed reviews ALL

We chose to celebrate our 3 year anniversary in Warsaw and specifically chose the Raffles for this occasion. The concierge offered to help us book a reservation for two dinners while we were there as well as schedule anything else we needed. The rooms and bathrooms were incredibly spacious. I specifically enjoyed the tub. One issue we encountered during our stay was the lack of regard for the "Do Not Disturb" symbol on the door. One morning we chose to stay in bed until late morning and were woken up by the maid knocking on the door. I went to the door and she said she would just come back later. Our "Do Not Disturb" light was on and I was frustrated that we didn't get to have our time and privacy. No more than 5 minutes later a man came and knocked on the door and before I could even reach the door, he entered. He said "Oh, I just came to check the bar but I will come back later". I found this more infuriating because not only did he not respect the "Do Not Disturb" sign but he also entered within 10 seconds of knocking. I did not have enough time to reach the door before he did so. I think in an incredibly nice hotel like this one, these things should not be happening. I did not mention it while we checked out because of how early we had to leave to reach the airport. I wish I had notified the hotel while we were there.

Dear Ms. R., Thank you for taking the time to review your stay at Raffles Hotel Europoejski Warsaw. Guest feedback is very important to us and I am delighted to hear that overall you scored your stay very highly and i do apologize for the inconveniences which occurred during your stay which are truly unaccepatble in our hotel. We appreciate you including this information in your review, we always value feedback as it is the only way we can truly improve our service. I am pleased that despite this issue you enjoyed your stay and our rooms and We do hope that despite these issues we would have a chance to welcome you back soon for the great stay full of only positive memories, Should you require further assistance or information I shall be only pleased to be of service and will assist you in making a reservation on the best conditions possible, or any other arrangements, Regards, Alisa Martyanova Guest Relations Supervisor
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