Raffles Europejski Warsaw 5 stars

Customer review rating (ALL Rating) 4.8/5 565 reviews

Raffles Europejski Warsaw - Image 1
Raffles Europejski Warsaw - Image 2
Raffles Europejski Warsaw - Image 3
Raffles Europejski Warsaw - Image 4
Krakowskie Przedmiescie 13, 00-071 Warsaw, Poland

Description

Hotel extras

  • A 160-year-old Warsaw landmark, revitalized in the spirit of contemporary luxury

  • Luxury Raffles Spa with a state-of-the-art upstream indoor pool and rejuvenating treatments

  • Spacious rooms and suites decorated with specially curated Polish artworks

  • Superb food and beverage options including the iconic Lourse Warszawa pâtisserie

Our accommodation(s)

Hotel location

Raffles Europejski Warsaw

Krakowskie Przedmiescie 13
00-071 Warsaw
Poland

GPS:52.241636, 21.014714

Telephone
Fax +48 22 255 95 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  565 reviews

TripAdvisor Rating  5.0/5  400 reviews

Certificate of excellence 2024

Class and luxury

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We had a lovely one night stay.

Use to be much better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

-This was our fourth stay at the Raffles Europejski Warsaw. Unfortunately, the hotel wasn’t as good as before. -I had booked an executive suite and didn’t receive an upgrade at first despite higher category suites were available. -I was told that the hotel doesn’t upgrade any longer from suite to suite. They rather keep the suites empty. If one wants a suite upgrade you need to book a lot cheaper Raffles room. -This was the first time I experienced this and it doesn’t make any sense to reward those who spend less. -I raised this nonsense policy with the front desk manager who then was kind enough to upgrade our suite. -The whole experience really did make me feel that my loyalty means nothing to this hotel. -Not only am I a platinum member of ALL but a returning customer, too. One would think they could do better when charging 1,400 euros for two nights. -On previous stays, a butler has taken us to our suite. Not this time. And since no one explained the suite features it wasn’t until check-out that I learned the soft drinks from the minibar would still have been complimentary. There was a price list in the suite suggesting else. -Also, no more sweet treats from the Lourse were offered upon check-in. The hotel used to have marshmallow, for example, at the reception desk. -The Heritage suite was still lovely and we enjoyed our welcome amenity. -The breakfast was excellent as always as was the dinner. -The service at the bar was super slow, they took wrong order and then reluctantly corrected it without an apology or any compensation. Took forever to get simple bar food. -The points after our stay were posted wrong and now I have to chase them. We spent tons of money at the bar, bakery and dinner and didn’t get all points for these. -To sum it up: Not very smooth, relaxing and rewarding experience what one would expect in Raffles. Have to consider moving to Sofitel next time.

Best staff.Super Location.Number 1 in Warsaw

TripAdvisor rating 5.0/5

cdent53 TripAdvisor review

We stayed 4 nights in a Raffles Room with royal Street view.First of all let us thank the WHOLE team of this hotel.Especially the reception team was kind,prompt and professional.Special Thanks to Monika Uchal for her kindness!We really appreciated it.The room was clean and of the size a suite.2 sinks in the bathroom ,great.Wooden floor, very quiet.Thank you.The whole hotel is still very new(2019) and well managed.We had lunch as well as dinner during our whole stay due to the perfect location of the hotel.Everything seems quite near.Kind Staff in the restaurant as well as the lobby bar where you can taste homemade pastries as well as delicious ice cream.The whole lobby was one of a kind due to its christmas decoration in gold.We loved it!Special thanks also to the girl that did show us the whole Spa as well as its indoorpool.Greatings to her.Special thanks also to the doormen and porters.Great smile and charming behaviour.People who want to spend a little bit more of their money have direct access to a boutique gallery with renowned brands. Housekeeping was polite but a little bit lost in room maintenance .May be we just had the wrong staff at these days.We will come back next summer to revisit Warsaw at summerseason. Greetings from Luxembourg

Dear cdent53, Thank you so much for your wonderful review! We are delighted to hear that you had such a memorable stay at Raffles Europejski Warsaw. We truly appreciate your kind words about our reception team, especially Monika, as well as the staff in the restaurant, lobby bar, and spa. We will make sure to pass along your gratitude to everyone mentioned. We also appreciate your feedback about housekeeping, and we will work with our team to ensure a consistently high standard of room maintenance. We look forward to welcoming you back next summer for another wonderful stay in Warsaw! Warm regards, Marta Sielska Guest Relations Coordinator

Luxurious & Classy

TripAdvisor rating 5.0/5

Mark C Couples - TripAdvisor review

We had a lovely one night's stay at the Raffles Europeski Warsaw. The Deluxe Room was luxurious, with a spacious bathroom and a delightful bed. Our only complaint was that the TV was to the side of, rather than facing, the bed. The building itself is an architectural spectacle. The service was very attentive and warm, while the food and drink was generally delightful.

Dear Mark C, Thank you for taking the time to leave such a complimentary rating and we truly thank you for your feedback. We do hope you will return to visit us again very soon, to enjoy another unforgettable experience. Kindest regards, Marta Sielska Guest Relations Coordinator

Winter stay in the capital

TripAdvisor rating 5.0/5

AnitaWorldTravels TripAdvisor review

First of all I have to say there is not much to complain about and this truly is a luxury hotel, very likely the best in Poland. It’s the perfect spot for relaxing, wellness, good food and celebrating special occasions. First I was about to give a 4 star rating because there were some issues during my stay, but then I changed my mind, as it wouldn’t be fair. Beside the small issues which I list below, I find this really is a great place. There are not many hotel rooms where I can feel so comfortable and apparently „at home“. In this kind of room and hotel you even don’t feel the need to leave it, because all you need is here. The things that could be improved in my opinion, are the following: 1. It was not possible to connect my Macbook to the TV, a basic thing which I would expect to work well in a property like this. In addition to that, the TV also had a sound problem which couldn’t be solved. Other streaming options also didn’t worked. 

 2. The wellness area has no adult only times. So you never know when the families go and then it’s impossible to relax. The Raffles hotel should, in my opinion, take example of other luxury hotels (great example is London) where there are only limited times for families. Wellness and noise simply doesn’t work together well. It would be great to have at least 1-2 hours in the morning and/or evening, for adults only. 
 3. Here and there I couldn’t reach the reception / butler by the phone. The respond to my e-mail transfer request arrived late. 4. On the second day I found out, there is a doorbell to my room as one would expect it in that kind of place, and so I wondered, why the hotel employees are not using it every time and are always knocking at the door? The location close to Warsaw’s old town is great. Still the street in front of the hotel does not have much traffic. If you are overlooking the courtyard, it’s even quieter. The proximity to the park is a big plus, it is good for a stroll or running. Especially in the summer months it’s a beautiful place which I know well from my previous visits to the capital. There are many families in the hotel, whereas at other hotels in Warsaw, I noticed more business guests. I am a repeating guest of the Radisson Collection hotel in the Grzybowska street, which I still really like for several reasons. The interior of the room in Raffles hotel is tasteful, with high quality furnishings. The room has also a good size. The beds are very comfortable and huge. My bathroom was so spacious, I don’t think I ever had such a large bathroom anywhere, though every room has a little bit different layout. My wishes regarding the room configuration were all considered. In the bathroom there was not only one, but two large windows which both could be opened. The in-room dining is of high quality, like you rarely find it elsewhere in Poland. Food presentation was always faultless. The choice in the menu isn’t big when I compare with other hotels (London). The ordered dishes varied from excellent to sometimes "only" good. The staff is professional, some of them very attentive - especially, the team at reception. Laundry service works super efficient (some items less than 2 hours) and the in-room dining orders are delivered very quickly (20 - 30 minutes and less). Room cleaning worked so well, I even forgot they were there (never met the cleaning person). The Long bar is the perfect place to spend some time and enjoy a good drink or even to do some work with your laptop. On Sunday, there was live music (piano) playing in the bar during the day, what I found a great idea. But of course, it does not have the charm of the original bar in Singapore. The legendary cocktail was good, but nothing special! In Singapore, it’s not only the taste of the drink, they serve it in a special glass. In Warsaw, they should overthink they way they serve it. This stay was the perfect end of my trip here in Warsaw... I will return to this hotel, for sure. In summer months.

Dear AnitaWorldTravels, Thank you for your glowing review and for choosing the Raffles Europejski. We are more than happy to read that your stay was a real success. We greatly appreciate your feedback, and we will continue working to ensure an even better experience for all our guests. Thank you also for your kinds words towards our team and please be assured that your comments have been shared. We look forward to welcoming you back very soon. Best regards Marta Sielska Guest Relations Coordinator

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Other web-users rate our hotel

  • 168 reviews 9.7/10 Location
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  • 320 reviews 8.8/10 Service
  • 117 reviews 9.5/10 Vibe
  • 113 reviews 8/10 Food
  • 88 reviews 8.4/10 Amenities
  • 84 reviews 9.2/10 Comfort
  • 81 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.