Jacob received me and was amazing. He made this experience one to remember. He was professional , efficient but n locating my key Club info, etc

The situation is perfect. You can easily take a tram, metro, train and bus to go everywhere. The view on the side of culture palace is amazing. Our room was nice and tidy. The breakfast is a bit too crowded, we missed the tables for the gold members. Old good times.

Always a nice hotel, great staff, very friendly and accommodating. Highly recommended

As this is not the first time not the second not the third time we stay reasons why we come back Due to every thing satisfying

Love tge hotel . The reception fuss so professionally. To help me out in everything I asked for. Loved my room location and everything u want within walking distance

I have used the brand in other countries ( Spain, Uk, Portugal, monaco and Grecia ) but this time I was really impressed with the care on every sigle detail. Thanks to you guys, we will comeback to Warsaw again for sure!!

Great location, great service, great Receptionist

Nice, clean hotel perfect located at center of city

Overall I was very pleased with my stay. My girlfriend and I enjoyed the breakfasts. The room was always cleaned when we asked and nothing was missing. The only thing I found annoying was the time we had to wait for the elevators and they were almost always full (with people without masks). One time we had to use the stairs from our floor (27) to 16 to get access to the other elevators (that were less used).

The hotel is packed with guests, so I believe stuff don’t bother too much any kind of curtesy. Customer service is barely existing, basically the attitude: “they know better” prevail. The hight occupancy creates huge lines to elevators, for breakfast and check-in/out in a busy times. Thus, some extra time needs to be calculated if anyone leaves to airport, so on.

Perfect location, good price and high quality. Good sleeping and nice food but the best was the treatment of the staff, in particular a young blond recepcionist (do not remember very well his name, maybe "Matheus" or "Mathias"). He helped me with all my questions very kindly.

in 4 years i have stayed here more then 100 nights. was it always good. no but they at least did their best and more then that i dont need. its a good place for me convenient in center close to our project.

they did not clean the room 2 day's end not repair the coffee machine . we ask 3 time for if. Near will came back we talk 3 time with the women at the deck end the safe in the room did not opened at the time of korona the service should be better

It was a pleasant short trip in Warszawa with several friends in family mode, kids enjoyed a lot in the playing area and room are very well prepared to suit the differnt needs. The only thing which bothered us is that the soundproof of the wall was weak, we could hear very clearly the noise outside during night. Overall it was a good stay, and worthy to come back.

As always, my stay in Novotel Centrum Warszawa was very good. Very good help from the reception with different matters. Fresh room, good quality in the restaurants and very good value for money. I will come back!