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Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 8,778 reviews

ALLSAFE approved hotel

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Hotel Mercure Warszawa Grand
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+ 20 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby designed for your convenience

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop (nearby)
  • Concierge
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 9 Meeting room(s)

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 14h00

Check out up to 12h00

  • ZTM :  175 FROM AIRPORT KRUCZA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 m² / 226 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Single Bed

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,778 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,805 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very good location

Customer review rating 5.0/5

Kas Business - 03/03/2021 Confirmed reviews ALL

Very professionnal team, great communication, very nice room, perfect room service

Dear Karim S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. You do not even know how much joy your words gave us - we thank you for them :) We are very happy that your stay was pleasant and you took with you only positive impressions - this is the greatest reward for us. At the same time, we hope you'll visit us again as soon as it'll be possible. See you and we send you our warm greetings. Sincerely, Ernest Podgórski Guest Experience Specialist

Issue with the invoice

Customer review rating 3.0/5

Nicolas A. Business - 13/12/2020 Confirmed reviews ALL

Everything was ok as usual. Rooms are nice and clean, hôtel is well located, people are kinds but I had an issue with the guy at réception who told me he cannot change the adress on my invoice because I should have reply to a mail days ago. He obviously did nothing to fix my problem. With the wrong adress on my invoice, my company will refuse to reimburse the amount and i will loose money. I sent à mail to you but no reply. I am disappointed..

Dear Nicolas A., We are very glad that once again your stay was pleasant and that the room which we have prepared for you, has met your expectations. At the same time, we are very sorry that this good impression has not reached the moment of check-out. We would like to apologies very much for inconveniences arising from this title. Could I ask you to contact our front office manager directly at the address: h3… I'll inform her and we'll do our best to resolve your problem. We are waiting for your contact and we also send you a warm greetings from Warsaw. Sincerely, Ernest Podgórski Guest Experience Specialist.

Good service, a bit old and not so clean bathroom.

Customer review rating 3.5/5

Maciej Business - 24/11/2020 Confirmed reviews ALL

The staff was very helpful and polite. The only thing missing was clear information on rules of room service during the COVID restrictions. Unfortunately the bathroom was not so clean and a bit old. The drainage in both shower and washing basin was a little dirty and I could spot some hair here and there. Kind regards, Maciej P.

Dear Mr. P., Thank you from the bottom of our heart for sharing your opinion and comments with us. I'm very pleased that our team has made a positive impression on you. At the same time, I'm very sorry that the room didn't make such an impression. I would like to apologize for the inconvenience, and of course I've already passed on the relevant information to the management of house keeping department - because such situations shouldn't take place. Thank you again for your evaluation and I hope that you will visit us again and we will do our best to make your next stay 100% satisfactory. See you and we send you warm greetings from Warsaw. Sincerely, Ernest Podgórski Guest Experience Specialist

Mixed bag

Customer review rating 2.5/5

London T. Business - 05/11/2020 Confirmed reviews ALL

Staff very friendly. The room was not clean though - I showed a chair to the man who brought breakfast to me which had a (frankly disgusting probably sexual) stain on it, and asked if a clean chair could be brought - he said yes, but nothing ever turned up. There was also a smeary hand print on the window... I booked for 7 nights but due to Covid emergency and protests etc I had to turn around in 24 hours and leave. The lady on reception was lovely and made me a snack pack for the airport, but VERY unreasonably the hotel would not refund the other nights (even partially), which I think under these circumstances is exceptionally poor especially given the poor cleanliness (during this covid pandemic!!)

Dear Kimberley W., Thank you very much for sharing with us your comments and feelings from your last stay. I'm very sorry and would like to apologize to you very much for any omissions in the cleanliness of your room. Of course I promise to discuss this with the housekeeping manager because such situations should not take place. I'm all the more sorry that the promised chair change has not been fulfilled. However, I'm glad that a colleague from the reception desk surprised you positively and have arranged some snacks for you :) I'll also pass your notes regarding payment to the reception manager, and I'll ask her to analyze it. I also hope that you'll be able to give us one more chance to correct our mistakes and visit us in the future. We promise to do in our best to make your next stay perfect. In case of any questions, I'm at your disposal I send you a warm greetings from Warsaw. Sincerely, Ernest Podgórski Guest Experience Specialist

friendly staff

Customer review rating 4.0/5

Salvador L. P. Business - 15/10/2020 Confirmed reviews ALL

business stay, well located, friendly staff, ok rooms

Dear Salvador Lopez P., We glad that your stay was pleasant and you took positive experiences with you. Thank you also for a lot of warm words. We also hope that you’ll visit us again as soon as it will be possible. We send you our greetings. Ernest Podgórski, Guest Experience Department

Good Hotel...

Customer review rating 3.5/5

H C. Solo - 10/10/2020 Confirmed reviews ALL

All round a satisfactory experience, except that I had to cut short my stay due to quarantine law change in my home country.

Dear Hugh, Thank you for your positive feedback. I am glad you had good time in our hotel and I hope you will be able to visit us for longer next time. Sincerely, Patrycja Rogulska Front Office

Excellent hotel

Customer review rating 5.0/5

Jp Solo - 10/10/2020 Confirmed reviews ALL

I have stayed at this hotel several times and the experience is always a pleasant one. The staff are friendly and very helpful and on my last visit I felt extremely safe in regards to what the hotel was doing to protect its guest from COVID-19.

Dear Jonathan, I very much appreciate your comment regarding your stay in our Hotel. I am glad you felt well cared for and safe during these difficult times. I hope you will have the opportunity to visit us again in the near future and I hope your next visit will be as pleasant as the previous one. Sincerely, Patrycja Rogulska Front Office

Well located but was charged twice for the room.

Customer review rating 3.5/5

Sebastian Business - 06/10/2020 Confirmed reviews ALL

The hotel is really well located to walk everywhere in the centre of Warsaw. Unfortunately, at check out I was told that for some strange reason they could not charge my card. So, I called my bank to double check if there is any problem and was told that not and that the transaction is waiting to be processed. The hotel staff insisted to charge me again. And few hours later my account was debited twice. So, now, I'm waiting to be reimbursed.

"very disappointing"

Customer review rating 1.5/5

Alina W. Business - 06/10/2020 Confirmed reviews ALL

Really surprised and disapponted about the condition of the room and poor breakfast. In the COVID times as a hotel guest you won't to see your room and the breakfast restaurant perfectly clean and spotless. Unfortunately it was not the case during my stay. My room, apart from being really worn out, was not clean like it should. in addition, at these times being reassured about the hygiene procedures at the check-in is far more important than the speed of service. Overall, I had a feeling that the hotel is empty (and this is understandable) and lacking the management (and this is of course negative).

Szanowna Pani Alino, It is with great regret that we have received your opinions about your last stay in our hotel. Bearing in mind that we had the pleasure to hosted you in the past, we are all the more sorry that this time not everything was as it should have been and despite our great efforts, we failed to ensure your stay at the highest level of quality and comfort. Obviously, I will raise your comments at the hotel management meeting and we will make sure that similar situations do not appear in the future. I very much hope that you will give us a chance to correct our mistakes and that you will visit us again, and we promise to ensure that your stay is as good as it should be. If you have any questions, we are at your disposal. I send you my regards. Ernest Podgórski Guest Experience Specialist

EVerything was great which is why I am coming back next week :)

Customer review rating 4.5/5

Alexis P. Business - 29/09/2020 Confirmed reviews ALL

Nice check-in check-out, nice upgrade for Platinium, very nice room... I was very pleased during my stay which is why I will come back again next Saturday ! Only welcome gift could be better compared to a nice bottle of Proseco I got in Novotel Krakow or White wine in Sofitel Warsaw but that's it ! :) NB: DId not try breakfast because I was disappointed in both Novotel Krakow and Sofitel Warsaw

Dear Alexis, Thank you very much for the positive comments regarding your stay in our Hotel. It is very nice to hear that you enjoyed your stay so much that you came back again and I hope that your future visits will be as pleasant as the previous ones :) Sincerely, Patrycja Rogulska Front Office

Excellent stay

Customer review rating 4.5/5

John M. Solo - 25/09/2020 Confirmed reviews ALL

Fabulous hotel spotless spacious rooms great bed

Dear John M., We glad that your stay was pleasant and you took positive experiences with you. We also hope you'll visit us again in the near future. See you and we send you a warm greetings from Warsaw. Ernest Podgórski Guest Experience Specialist

good stay in Warsaw

Customer review rating 4.0/5

J. S. Business - 14/09/2020 Confirmed reviews ALL

good experience, well located and spacious rooms

Dear Jan S., Thank you very much for your comments regarding your stay at the Hotel Mercure Warszawa Grand. We hope your next visit will be as pleasant as the previous one or even better. Sincerely, Aleksander Drygas Mercure Warszawa Grand
Customer review rating 4.5/5

Aba Business - 14/09/2020 Confirmed reviews ALL

Top Service

Dear Arno B., Thank you for your comments regarding your stay at the Hotel Mercure Warszawa Grand. I will share your comments with our team and we will respond better to reservation requests in future. Sincerely, Aleksander Drygas Mercure Warszawa Grand

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

TripAdvisor rating 5.0/5

Seaside25555374408 Couples - 11/06/2019 TripAdvisor review

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

TripAdvisor rating 3.0/5

128helenw Business - 09/06/2019 TripAdvisor review

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

TripAdvisor rating 5.0/5

MASHMOOR123 Couples - 29/05/2019 TripAdvisor review

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

TripAdvisor rating 4.0/5

David A Friends getaway - 07/05/2019 TripAdvisor review

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

Waiting too long for check in.Really too long

TripAdvisor rating 3.0/5

Safari44851118367 Business - 22/04/2019 TripAdvisor review

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby

Dear Safari44851118367, Thank you for taking the time to tell us about your experience at our hotel. We very sorry that your experience with a check-in didn't meet your expectations; please allow us to express our sincerest apologies for this situation. We appreciate your sharing your concerns. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is also our hope that you will give us the opportunity to better serve you in the near future. Greetings from Warsaw, Ernest Podgórski Guest Relations Department

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