Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.5/5 9,447 reviews

ALLSAFE approved hotel

Hotel Mercure Warszawa Grand
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+ 23 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 15h00

Check out up to 12h00



  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 8 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 299 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 299 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • English
    • German
    • Russian
    • Polish
    • Italian
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
  • Gym Currently unavailable
    • On site
    • Sauna room
  • Steam room Currently unavailable
    • On site
  • Gift shop/newspaper shop
  • Services for children
    • Play area

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,447 reviews

TripAdvisor Rating 4.5/5

2,825 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located in the dark

Customer review rating 3.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

I have visited this hotel several times. It was very easy to approach, but not this time. Hotel is hidden in dark, no lighting sings. No light billboard on the building. Makes difficult to get there. Outside car parking occupied with cars, smaller size. Underground parking is limited with the high of the car, it is difficult with middle class SUV. Going from -1 level it is horrible. Taking construction elevator where the button must be pressed all the time during the trip up or down, does not match to hotel class. After reaching reception, no further surprises.

comfortable room, good location

Customer review rating 3.5/5

Paul I. Friends - 21/11/2021 Confirmed reviews ALL

Hotel was good value and comfortable.. only complaints were room did not look like pictures coffe machines were not very good at breakfast and no Bacon!

perfect stay

TripAdvisor rating 4.0/5

Bert v Business - 21/11/2021 TripAdvisor review

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

poor service

TripAdvisor rating 3.0/5

mpwinves 17/11/2021 TripAdvisor review

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Good location, comfortable bed, kind staff

Customer review rating 5.0/5

Michal W. Business - 16/11/2021 Confirmed reviews ALL

Very satisfied, the best part was the location. Everything was in the room as expected. Only the room was a little small, 2 people could not walk around simultaneously. Otherwise everything was provided and everyday our room was cleaned and restocked with fresh towels.

Changing for worse

Customer review rating 1.5/5

Andrzej K. Business - 14/11/2021 Confirmed reviews ALL

Lack of care for your long-term customers (reception desk, room allocation) Extremely bad idea - removal of menu and using QR symbols. It shows that the hotel starts to be a cheap bed and breakfast. The only good point is still "a crew" in the bar and people in the restaurant. Nice, professional, attentive. The rest of the staff in this hotel is working below the standard which was a norm for a few recent years.

Nice hotel well located

Customer review rating 4.5/5

Romek Business - 07/11/2021 Confirmed reviews ALL

Nice stay in the center of Warsaw. Staff were frendly, breakfast was very tasty and room was clean and comfortable.

Issues with Invoice

Customer review rating 1.5/5

Gianluca L. R. Business - 02/11/2021 Confirmed reviews ALL

Data on the invoice were wrong and I had to wait 2 weeks for a correction. From both my Accor profile and from booking notes you got the correct details to be used.

Dear Gianluca La R., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. We are very sorry for the delay in receiving your invoice. We will do our best so it doesn't happen again in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are very happy to hear that you were satisfied with your upgrade and we would like to thank you for appreciation. Once again thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Experience Manager

Air conditioning broken

Customer review rating 4.0/5

Anonym Business - 01/11/2021 Confirmed reviews ALL

The problem needs to be checked in room n° 521 as the air conditioning was defectous and didn't work at all. We informed the reception but no real solution was provided. I guess the cooling liquid is empty or something from the air conditioning is simply broken. We have chosen -5 and the full speed on three and all other possibilities but nothing worked. Unfortunately, the reception didn't take care of it, as they probably thought it's just an adjustment issue. But it was definately not but a serious other defect. In the end we just could open slightly the windows...

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will definitely share your comments with our team. Our Technical Department will definitely check the air conditioning system. We are very sorry for this inconvenience during your stay. I understand that this was a huge discomfort and the more sorry I am for this situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Well located

Customer review rating 3.5/5

Samy G. Couples - 28/10/2021 Confirmed reviews ALL

Was not greeted as silver member nor was explained how to use a voucher for drinks.

"Grande" Not So Sure!

Customer review rating 2.5/5

P M. P. Solo - 26/10/2021 Confirmed reviews ALL

While I cannot fault the help your staff gave me during my disastrous trip I felt that my Luxury Room was far from being luxurious and the breakfast area was a couple of steps away from a cattle market so busy no matter what time you went down for it. In my situation where my luggage was lost by the airline with my computer there was no facility within the hotel to use a computer or printer (as before). Then the TV had only one dedicated English station but this was CNN (American) occasionally you could convert a program to it's original language, hence no room entertainment either tv or radio in English.

Good location, nice rooms

Customer review rating 4.5/5

Suleyman Business - 24/10/2021 Confirmed reviews ALL

The hotel in general is good. Rooms are nice and comfortable.

Great service!

Customer review rating 5.0/5

Hüseyin K. Solo - 23/10/2021 Confirmed reviews ALL

I would like to thank you to all staff for great service during my stay at the Hotel. Special thanks to Joanna and staff of reception.

very comfortable room

Customer review rating 4.0/5

Stevie P. Solo - 20/10/2021 Confirmed reviews ALL

Slightly underwhelming check in - not a welcome as such, but pleased with room and its features and colours etc. The staff in the bar were pleasant. There was a good spread at breakfast but it was very busy also.

Missing attention to Detail.

TripAdvisor rating 4.0/5

duncana2013 Business - 17/10/2021 TripAdvisor review

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Another Enjoyable stay

Customer review rating 4.5/5

C E. Business - 16/10/2021 Confirmed reviews ALL

I appreciate the predictability of the property - friendly and helpful staff as well as continued use of Covid measures that is not the case with other properties in Warsaw. I also appreciate the "new" menu in Winestone. It's always nice to mix things up especially as I am a frequent traveler.

Nice location

Customer review rating 4.0/5

Mark Couples - 13/10/2021 Confirmed reviews ALL

Overall a good stay. Nice hotel with a nice breakfast. First floor room didn’t have the greatest of views and the TV only had 2 English speaking channels.

Amazing hotel in the heart of Warsaw

TripAdvisor rating 5.0/5

a_szostko 22/09/2021 TripAdvisor review

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

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