Hotel Mercure Warszawa Grand

While checking in I agreed a later checkout as my Accor Memeber status benefit. During the checkout day I went to the reception extend my key validation and I got informed that I have to cover late checkout service because I already used early check-in benefit. I was not informed about it during my check-in. It was confusing. Finally after the discussion with the not most friendly reception staff the free check-out was agreed. Please, polish your comminucation with guests. I travel a lot and use Accor Membership actively and never had such a problematic situation. I am not sure if I choose this hotel in the future. The rest of my experience was great, clean room, tasty breakfast and great location.

Positive short stay, disappointed I was not upgraded as it didn't appear the hotel was full, but the room was clean as expected. I do like the "new" bath products offered - the scent is nicely not gender specific. Excellent experience in the restaurant. Surprised at the bed pillows, I recall them being larger with two extra in the closet but this stay the pillows were quite small with only one in the closet. I often need them to compensate for the bed comfort for which I struggle with.

My mom doesn’t speak polish or English. She was trying to explain to the lady at the front desk that she needs to extend the stay and the lady said that she needs to speak polish. Well I called in and extended it but telling my mom what language she suppose to speak is not appropriate. Other then that the stay was great

The breakfast was ridiculous. By 10 a.m. on Sunday, many things were missing. You have to figure out where to find the ingredients and look for them. No bacon at breakfast, salami completely tasteless, breakfast salads under seasoned. I haven't seen lactose-free dairy alternatives anywhere, which is standard in other hotels. A great disappointment, because you could defend yourself with this breakfast from a emotionless and uninvolved reception. At breakfast the employees are also grumpy... Why are you punishing them with this work....? Elevator panel was broken and than I asked about it, because it was inconvenient, I was told to use the other one, without any explanation or apology for shortcomings in service. Wine stone staff and food was really good. That was my first and last time at this hotel.

The hotel is very nice but the staff ( without exception) was very unfriendly. Several people from different countries, who were not from our group were saying the same.