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Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 8,485 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Hotel Mercure Warszawa Grand
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/SnookerPaying
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 14h00

Check out up to 12h00

  • ZTM :  175 FROM AIRPORT KRUCZA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 m² / 226 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Single Bed

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,485 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,789 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Very good stay

Customer review rating 4.5/5

Wm Business - 31/07/2020 Confirmed reviews ALL

Enjoying welcome and nice stuff in the good locate hotel

Dear Mr. M., We glad that your stay was pleasant and you took positive experiences with you. Thank you also for a really kind words regarding our team- I'll obviously share it with them. We hope that in the near future you'll visit us again. See you and we send you a warm greetings. Sincerely, Ernest Podgórski Guest Experience Specialist
Customer review rating 4.5/5

Anonymous Couples - 23/07/2020 Confirmed reviews ALL

Nice room, friendly staff, great location.

Dear David K., Thank You for the kind words about our staff. We are also happy to hear that our localization made Your stay in Warsaw even better. Sincerely, Filip Żelazny Deputy ALL Ambassador

Terrible and probably my las visit

Customer review rating 4.5/5

Amir H. Business - 19/07/2020 Confirmed reviews ALL

in the time of my stay not once my room was cleaned or new towel or minifridge beverages were provided. i had to beg for a towel which i received 2 days later. They are taking advantage of the world Corona and that is an absolute shame

Dear Amir, We are extremely sorry that despite our best efforts, we have not managed to make your stay a pleasant. The time we have is indeed an unusual, so we put the maximum amount of work into ensuring that this situation does not adversely affect your stay. So once again, I'm sorry that this time not everything worked out as it should. I very much hope that you'll be willing to give us one more chance and we would like to offer you a free upgrade to the superior room and a VIP welcome set, and obviously we'll do our best to make sure that your next stay will only have a positive experience. If you have any questions or wish to make a reservation, we are at your disposal at your email address: h3… I send my regards and hope to see you again. Kind regards, Ernest Podgórski Guest Experience Specialist

Good stay at well located hotel

Customer review rating 4.5/5

Seb Families - 16/03/2020 Confirmed reviews ALL

Great spacious room, nice set of TV channels, good breakfast. On a down side kind of call due to A/C (although I increased the temperature), heating not worked. Also the housekeeping person was not speaking Polish or English, hence it was difficult to actually get the requested item (extra shower gel).

Dear Sebastian T., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you, including positive and negative points. I will share both with our team. In the future, please call for anything directly our reception and we will deliver it immediately. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you in the future. So far, we wish you to stay strong and healthy in this difficult time. Sincerely, Joanna Piotrowska Guest Relations Manager

Great location but it was the room that won it

Customer review rating 4.5/5

John T. Couples - 15/03/2020 Confirmed reviews ALL

My wife and myself debated whether we had stayed in any better rooms in our time travelling Europe. Certainly not! It was worth the little extra to book a Junior Suite so if you are looking for that little bit extra, do the same.

Dear John T., Thank you very much for your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such an positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe ! Sincerely, Joanna Piotrowska Guest Relations Manager

Good stay

Customer review rating 4.5/5

Bayram O. Business - 13/03/2020 Confirmed reviews ALL

Very good hospitality and receptionist in the hotel. They care about cleaning too much

Dear Bayram O., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Well located

Customer review rating 4.5/5

Natalia Families - 09/03/2020 Confirmed reviews ALL

The hotel in in the downtown of Warsaw what was convenient for us. Hotel is nice, clean and just pleasant to the eye. Two things we did not like: #1 Baby crib was old, mattresse wasn't the right one and didn't fit to the crib. Baby's mattress was so hard and pieces of wood were palpable. Absolutely not acceptable for babies! #2 I think 4 star hotel should not charge for the parking. Overall we give 8 out of 10.

Dear Natalia, We very much appreciate your comments regarding your stay at the our hotel. We are glad that you appreciated our efforts to make the hotel always clean, and we are pleased that our location had a good impact on your stay. At the same time, thank you for your valuable comments. Of course, we will immediately forward them to our house keeping department and of course we will pay more attention to it. We also hope that we will be able to welcome you again as soon as possible and we will surprise you positively. We send you greetings, Sincerely, Ernest Podgórski Guest Experience Department.

Mercure Grand is truly a grand hotel

Customer review rating 4.5/5

Andreas Families - 09/03/2020 Confirmed reviews ALL

It was as always a very pleasant stay. Grand is my choice in Warsaw because of excellent location, comfortable rooms, helpful staff and a huge breakfast buffet. I will come back again.

Dear Andreas B., Thank you for rating, and for a lots of warm and kind words :) It's a biggest prize for us:) We are very pleased and glad that your stay was pleasant and you took positive experiences with you :) See you again, Sincerely Ernest Podgórski Guest Experience Specialist

well located

Customer review rating 4.5/5

Michal Solo - 05/03/2020 Confirmed reviews ALL

Got a nice room upgrade. I did expect to get a chocolate or at least some fruit as a gold member, which didn't happen, the room was very spacious and comfy. The location is great as well.

Dear Mr. Michal K., Thank you very much for your comment regarding your previous stay at the Hotel Mercure Warszawa Grand. We realized that recently you changed your status to Gold and it hasn't been updated in our system. We are so sorry for missing this information about your status change. We will make sure that next time you will receive all your benefits as a Gold member plus something extra :-) Thank you again for sharing your experience, and we hope your next visit will be remembered as a stay filled with nice memories and everything will be according to your expectations. Sincerely, Joanna Piotrowska Guest Relations Manager

Great location.

Customer review rating 4.5/5

John Couples - 25/02/2020 Confirmed reviews ALL

The best asset of this hotel is the location. Easy walking distance to old town, bars and restaurants. Staff are not the friendliest, they will assist but it felt like we bothered them on our two visits to reception during our 3 night stay. The hotel has a small gym with the basics of equipment. Perfectly adequate for a hotel. The steam room was also a welcome added bonus. Our room was spacious. The bin in the room on arrival had been missed by housekeeping and still had the remnants of the previous guests. It was o big deal though. The mattress and pillows in the room really need replacing. They were not very comfortable. The hotel has a well stocked wine bar which was nice.

Dear John L., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry that your experience did not fully meet your expectations. As a team, we strive to provide the highest superior service for every guest, therefore your feedback is very important to us. Thank you for all positive and negative aspects. We appreciate both of them. We will do our best to implement some changes in the hotel, so you don't get the wrong impression. I also passed the information about your observation regarding the cleaning service in the room and we promise to get better and better. We appreciate sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Relations Manager

Renovation work

Customer review rating 4.5/5

Jason Business - 24/02/2020 Confirmed reviews ALL

I have stayed at this hotel many times and everything as always been excellent, but this time my room was on the same floor as some renovation work. this meant there was a lot of dust and mess on the floor (floor 6) which I was staying on. although everything else was fine, particularly the staff who always were friendly and helpful, having a room on the floor that was being decorated did result in a less pleasurable experience.

This hotel comletely satifies my wishes concerning comfort and location.

Customer review rating 4.5/5

Erik D. Business - 22/02/2020 Confirmed reviews ALL

Everything is OK in the hotel.

Dear Erik D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager
Customer review rating 4.5/5

Mary T. Families - 22/02/2020 Confirmed reviews ALL

Enjoyed our stay all but one small thing. We believed all the soft drinks in the privilege room were included in the package. WE were surprised to be charged which I questioned. I do not think it is made clear enough that all the soft drinks are not included.

Well located and comfortable enough

Customer review rating 4.5/5

Marco Couples - 19/02/2020 Confirmed reviews ALL

I was surprised to receive a email asking if something was needed at our arriving but I got surprised again but noticing that my reply wasn't even simply considered. So in the end I make the question of why asking ? Only to check If my trip is still valid ? For convenience I'm using always Booking and I believe that I never failled any booking. Anyway in the end I would say that it was a well located and enough comfortable stay.

Correct

Customer review rating 4.5/5

Johan Business - 16/02/2020 Confirmed reviews ALL

Nice spacious room and well situated nearby the central station. Friendly staff.

Dear Johan V., Thank you for rating. We are very pleased and glad that your stay was pleasant and you took positive experiences with you :) See you again, Sincerely Ernest Podgórski Guest Experience Specialist

Not good enough

Customer review rating 4.5/5

Darek J. Business - 15/02/2020 Confirmed reviews ALL

Great, clean room. Nosy repairs until 5 pm - no attempt by the reception to correct the issue Poor customer service (check in and checkout services below expectations).

Great location and a wonderful stay

Customer review rating 4.5/5

Claire W. Friends - 14/02/2020 Confirmed reviews ALL

Staff were lovely and our experience of the hotel was wonderful.

Dear Claire, Thank you for rating, and for a lots of warm words :) :) We are very pleased and glad that your stay was pleasant and you took positive experiences with you :) See you again, Sincerely Ernest Podgórski Guest Experience Specialist

Very good saty

Customer review rating 4.5/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

Very clean room, nice staff, would definitely recommend it

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Thank you also for recommending us :-) Sincerely, Joanna Piotrowska Guest Relations Manager

Good Stay

Customer review rating 4.5/5

E. B. Business - 13/02/2020 Confirmed reviews ALL

Good experience, my room was a bit small but comfortable and with all the necessary functionalities, Service was good and kind

Good location, poor staff

Customer review rating 4.5/5

Michael S. Couples - 12/02/2020 Confirmed reviews ALL

The hotel is greatly located, clean and spacious rooms, generally a good experience. nevertheless, one of the most important aspects of a hotel is a friendly and helpful staff in which department this place is really lacking. The receptionists are unpleasant, unhelpful and generally rude, giving the impression that me being there is a nuisance for them.

Dear Michael S., Thank you very much for your feeback regarding your stay at the Hotel Mercure Warszawa Grand and we are very sorry that your stay, and particularly the quality service at the reception didn't meet your expectations and had an impact on the entire score for the stay. It is always important for us to listen to the guests' voices and share their comments with all our team, regardless if they are positive or negative. We discuss all the comments, analyze the situations and draw conclusions from them. We will definitely speak to all our receptionists to remind them that they are here for the guests and to appreciate that you are our guest, you are the reason that we are here for. Moreover, you are choosing our hotel among many other places and we should be thankful for this and we are -saying "thank you" for being with us. Also, thank you again for sharing your experience, and we hope that your next visit will be much more professional, presenting the highest quality level. Sincerely, Joanna Piotrowska Guest Relations Manager

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