Hotel Mercure Warszawa Grand 4 stars

Everyone was friendly and helpful. Any issues or requests were handled quickly.

Very professionnal team, great communication, very nice room, perfect room service

Everything was ok as usual. Rooms are nice and clean, hôtel is well located, people are kinds but I had an issue with the guy at réception who told me he cannot change the adress on my invoice because I should have reply to a mail days ago. He obviously did nothing to fix my problem. With the wrong adress on my invoice, my company will refuse to reimburse the amount and i will loose money. I sent à mail to you but no reply. I am disappointed..

The staff was very helpful and polite. The only thing missing was clear information on rules of room service during the COVID restrictions. Unfortunately the bathroom was not so clean and a bit old. The drainage in both shower and washing basin was a little dirty and I could spot some hair here and there. Kind regards, Maciej P.

Staff very friendly. The room was not clean though - I showed a chair to the man who brought breakfast to me which had a (frankly disgusting probably sexual) stain on it, and asked if a clean chair could be brought - he said yes, but nothing ever turned up. There was also a smeary hand print on the window... I booked for 7 nights but due to Covid emergency and protests etc I had to turn around in 24 hours and leave. The lady on reception was lovely and made me a snack pack for the airport, but VERY unreasonably the hotel would not refund the other nights (even partially), which I think under these circumstances is exceptionally poor especially given the poor cleanliness (during this covid pandemic!!)

business stay, well located, friendly staff, ok rooms

All round a satisfactory experience, except that I had to cut short my stay due to quarantine law change in my home country.

I have stayed at this hotel several times and the experience is always a pleasant one. The staff are friendly and very helpful and on my last visit I felt extremely safe in regards to what the hotel was doing to protect its guest from COVID-19.

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Waiting too long for check in.Really too long ...you should improve this as waiting 15' is not acceptable; Where is the priority desk? Otherwise, hotel location is a plus with numerous good restaurants nearby