Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 8,365 reviews
Hotel Mercure Warszawa Grand
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+ 23 Services
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,365 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,772 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

This hotel comletely satifies my wishes concerning comfort and location.

Customer review rating 4.5/5

Erik D. Business - 22/02/2020 Confirmed reviews ALL

Everything is OK in the hotel.

Dear Erik D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager
Customer review rating 4.5/5

Mary T. Families - 22/02/2020 Confirmed reviews ALL

Enjoyed our stay all but one small thing. We believed all the soft drinks in the privilege room were included in the package. WE were surprised to be charged which I questioned. I do not think it is made clear enough that all the soft drinks are not included.

Well located and comfortable enough

Customer review rating 4.5/5

Marco Couples - 19/02/2020 Confirmed reviews ALL

I was surprised to receive a email asking if something was needed at our arriving but I got surprised again but noticing that my reply wasn't even simply considered. So in the end I make the question of why asking ? Only to check If my trip is still valid ? For convenience I'm using always Booking and I believe that I never failled any booking. Anyway in the end I would say that it was a well located and enough comfortable stay.

Correct

Customer review rating 4.5/5

Johan Business - 16/02/2020 Confirmed reviews ALL

Nice spacious room and well situated nearby the central station. Friendly staff.

Not good enough

Customer review rating 4.5/5

Darek J. Business - 15/02/2020 Confirmed reviews ALL

Great, clean room. Nosy repairs until 5 pm - no attempt by the reception to correct the issue Poor customer service (check in and checkout services below expectations).

Great location and a wonderful stay

Customer review rating 4.5/5

Claire W. Friends - 14/02/2020 Confirmed reviews ALL

Staff were lovely and our experience of the hotel was wonderful.

Very good saty

Customer review rating 4.5/5

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

Very clean room, nice staff, would definitely recommend it

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Thank you also for recommending us :-) Sincerely, Joanna Piotrowska Guest Relations Manager

Good Stay

Customer review rating 4.5/5

E. B. Business - 13/02/2020 Confirmed reviews ALL

Good experience, my room was a bit small but comfortable and with all the necessary functionalities, Service was good and kind

Good location, poor staff

Customer review rating 4.5/5

Michael S. Couples - 12/02/2020 Confirmed reviews ALL

The hotel is greatly located, clean and spacious rooms, generally a good experience. nevertheless, one of the most important aspects of a hotel is a friendly and helpful staff in which department this place is really lacking. The receptionists are unpleasant, unhelpful and generally rude, giving the impression that me being there is a nuisance for them.

Dear Michael S., Thank you very much for your feeback regarding your stay at the Hotel Mercure Warszawa Grand and we are very sorry that your stay, and particularly the quality service at the reception didn't meet your expectations and had an impact on the entire score for the stay. It is always important for us to listen to the guests' voices and share their comments with all our team, regardless if they are positive or negative. We discuss all the comments, analyze the situations and draw conclusions from them. We will definitely speak to all our receptionists to remind them that they are here for the guests and to appreciate that you are our guest, you are the reason that we are here for. Moreover, you are choosing our hotel among many other places and we should be thankful for this and we are -saying "thank you" for being with us. Also, thank you again for sharing your experience, and we hope that your next visit will be much more professional, presenting the highest quality level. Sincerely, Joanna Piotrowska Guest Relations Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Good stay as usual but I didn't get the room upgrade and I had the laundry back the day after the delivery of clothes.

Comfortable and we'll located

Customer review rating 4.5/5

Matthew C. Families - 12/02/2020 Confirmed reviews ALL

Good but disappointing that the sauna was closed - made the stay less good value as more equivalent to an Ibis

Dear Matthew C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. I am very sorry that the sauna was out of service during the time of your stay. It is always important for us to receive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one and you will have a chance to take an advantage of our sauna. Sincerely, Joanna Piotrowska Guest Relations Manager

Good stay

Customer review rating 4.5/5

Simon C. Couples - 12/02/2020 Confirmed reviews ALL

Room was clean and staff nice, however unable to turn bathroom lighting on without also turning lighting on in bedroom. Also chairs in bedroom old and uncomfortable. Could do with better hanger near shower for towels.

Well located great service

Customer review rating 4.5/5

Ronald B. Friends - 10/02/2020 Confirmed reviews ALL

Excellent x

Friendly personal, nice room, good breakfast

Customer review rating 4.5/5

Sergey Business - 09/02/2020 Confirmed reviews ALL

Nice place to stay in Warsaw. Very positive impression from all aspects - location, staff, restaurant, rooms.

Customer review rating 4.5/5

Niels Business - 06/02/2020 Confirmed reviews ALL

Perfect

Dear Niels Chresten A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great stay

Customer review rating 4.5/5

Roger H. Friends - 02/02/2020 Confirmed reviews ALL

Room was great but some smell from shower drain a little displeasing Room very comfortable staff amazing room Kept clean

Dear Alina B., We very much appreciate your comments regarding your stay at the hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, especially those regarding the unpleasant smell.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next stay will more satisfying for you. Sincerely, Joanna Piotrowska Kierownik ds. Relacji z Gośćmi

4th stay in this great hotel. Pitty about the construction noise.

Customer review rating 4.5/5

Gavin B. Couples - 02/02/2020 Confirmed reviews ALL

Having stayed at this hotel a number of times we were well aware of how good this place has preciously been. Its in a great location with great facilities. Unfortunately on this occasion there was building works being carried out on the 4th level where we were located. This proved to be a nightmare trying to get a few hours sleep for our night flight. This wouldnt put me off staying here again but this should have been mentioned when checking in.

Dear Gavin B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. We are very sorry for the inconvenience with the noise, it was un unexpected pipe failure that we didn't plan, however we do apologize for this situation. We will definitely share your comments with our team and with our technical department. I am sure that we will take a lesson from your feedback and we will avoid situations like this in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and enjoyable. Sincerely, Joanna Piotrowska Guest Relations Manager

Good location, excellent experience

Customer review rating 4.5/5

Michel Business - 01/02/2020 Confirmed reviews ALL

Quick checkin. Good experience with employees. Bed room was large and comfortable.

Good location, good service and a friendly atmosphere.

Customer review rating 4.5/5

Anders B. Business - 01/02/2020 Confirmed reviews ALL

I use to stay in your hotel primeraly because of youtr locsation Close to the Ministries I'm usually visit. I like your big rooms with stable wifi. The price level suits me fine and so the friendly atmoshere. An idea for improvement helping the Quick check out would be to skip the minibar in the room and instead have a mini shop in the reception area.

Good stay

Customer review rating 4.5/5

Anonymous Business - 30/01/2020 Confirmed reviews ALL

However rooms are nice and front desk at the reception very helpful, friendly and fast, the whole experience was effected by the smell. When you are living your car and want to go to the reception desk you just have to go via passage which smells like sewers (it was really awful).

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