Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.5/5 9,565 reviews

ALLSAFE approved hotel

Hotel Mercure Warszawa Grand
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+ 23 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw

Fax: (+48)22/5832121

Check-in from 15h00

Check out up to 12h00



  • ZTM:  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS:52.227288, 21.018394

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic single room with a bed of 140 cm of width

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,565 reviews

TripAdvisor Rating 4.5/5

2,835 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good stay

Customer review rating 4.0/5

Anon Couples - 05/01/2022 Confirmed reviews ALL

Straight forward, no nonsense, quality

cosy room, good facilities, tasty breakfast, but average service

TripAdvisor rating 3.0/5

Traveler53654081483 Family - 01/01/2022 TripAdvisor review

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.

Good location, decent standard

Customer review rating 4.0/5

Anonymous Business - 23/12/2021 Confirmed reviews ALL

Everything was as expected, the only very minor let downs we’re the breakfast (not much variety, and small selection) and the lack of a smart TV and a small amount of channels.

Udany pobyt

Customer review rating 5.0/5

Michał Business - 22/12/2021 Confirmed reviews ALL


Great breakfast

Customer review rating 5.0/5

Giedrė Friends - 20/12/2021 Confirmed reviews ALL

Hotel is in good location, with professional staff, spacious and clean rooms and great breakfast (yes, there was prosecco ;) )

Good stay

Customer review rating 5.0/5

Tatsiana B. Business - 20/12/2021 Confirmed reviews ALL

I booked a room for my mum and everything was great besides the billing. I was overcharged by $111 and sent 2 emails which were not responded to so I have no explanation. I'm relying on this survey to hopefully resolve my billing issue.


TripAdvisor rating 5.0/5

Agnieszka N 20/12/2021 TripAdvisor review

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

Very good stay - come back after four years

Customer review rating 5.0/5

Lukasz Business - 11/12/2021 Confirmed reviews ALL

Still very good service and hospitality.

Good infrastructure

Customer review rating 5.0/5

Vaida K. Families - 07/12/2021 Confirmed reviews ALL

Very good located, lobby and rooms have nice interior, WineStone serves very good wines. Breakfast very good.

Hotel with a view :)

Customer review rating 4.5/5

R. Business - 02/12/2021 Confirmed reviews ALL

As always perfect breakfast buffet, good location!

Good location but poor Winestone offerings

Customer review rating 4.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

The location is very good. It's pretty central but off the busier roads and very close to a great number of really good restaurants and bars. BUT this time round the offerings at Winestone were abysmal. The menu was very short and uninspiring, with some of our favourites not being featured anymore. Moreover the wine selection was disappointingly small, way too limited for a place called WINEstone. Also for a "4 star hotel" the quality of the towels remains rather poor.

Well located in the dark

Customer review rating 3.5/5

Anonymous Business - 22/11/2021 Confirmed reviews ALL

I have visited this hotel several times. It was very easy to approach, but not this time. Hotel is hidden in dark, no lighting sings. No light billboard on the building. Makes difficult to get there. Outside car parking occupied with cars, smaller size. Underground parking is limited with the high of the car, it is difficult with middle class SUV. Going from -1 level it is horrible. Taking construction elevator where the button must be pressed all the time during the trip up or down, does not match to hotel class. After reaching reception, no further surprises.

comfortable room, good location

Customer review rating 3.5/5

Paul I. Friends - 21/11/2021 Confirmed reviews ALL

Hotel was good value and comfortable.. only complaints were room did not look like pictures coffe machines were not very good at breakfast and no Bacon!

perfect stay

TripAdvisor rating 4.0/5

Bert v Business - 21/11/2021 TripAdvisor review

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

poor service

TripAdvisor rating 3.0/5

mpwinves 17/11/2021 TripAdvisor review

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Good location, comfortable bed, kind staff

Customer review rating 5.0/5

Michal W. Business - 16/11/2021 Confirmed reviews ALL

Very satisfied, the best part was the location. Everything was in the room as expected. Only the room was a little small, 2 people could not walk around simultaneously. Otherwise everything was provided and everyday our room was cleaned and restocked with fresh towels.

Missing attention to Detail.

TripAdvisor rating 4.0/5

duncana2013 Business - 17/10/2021 TripAdvisor review

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Amazing hotel in the heart of Warsaw

TripAdvisor rating 5.0/5

a_szostko 22/09/2021 TripAdvisor review

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

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