Hotel Mercure Warszawa Grand 4 stars

TripAdvisor rating 4.5/5 2,753 reviews
Hotel Mercure Warszawa Grand
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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • Winestone offers wines from around the world as well as Polish and international dishes.

  • 8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw

  • Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Billiards/Snooker
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

  • ZTM :   175 FROM AIRPORT KRUCZA

  • STACJA METRA :   ALL TO CITY A13 CENTRUM

  • ZTM :   7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 23
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 47
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,176 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,753 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A good hotel that needs remodeling

Customer review rating 4.5/5

Sandra Couples - 15/01/2020 Confirmed reviews ALL

Our room was very very big, but it had several problems. For example, a section of the ceiling did not have solid ceiling but a big see-through unfinished ceiling where we could see the AC conducts and all the wires. Another big problem is that the bathroom (shower and handwash/mirror section) had the same lightning switch as the rest of the room. So if you wanted to take a shower or wash your hands and the other person is sleeping, either you had to do it in the dark or the other person has to have the lights turned on on top of the bed. Very bad planning of light switches. Also, the wall from the bathroom has a 10 centimiter separation from a column and inside THAT separation there are the hanging hooks for the towels. Really stupid. But overal, the room was ok, with good amenities.

Great

Customer review rating 4.5/5

Nate Couples - 15/01/2020 Confirmed reviews ALL

Great hotel overall for the exception of the bed

great breakfast , nice rooms

Customer review rating 4.5/5

Daria Couples - 12/01/2020 Confirmed reviews ALL

great breakfast with a wide range of dishes, room is not big but it didn't bother , a bit removed location on a quite street, staff at reception desk could be more friendly.

Exceptional hotel

Customer review rating 4.5/5

Itzak S. Families - 09/01/2020 Confirmed reviews ALL

We stayed 18 nights at the hotel. The hotel offered us a fair price. The one that was our second long stay at this hotel. The hotel has many advantages: central, very clean, spacious and very well equipped rooms. Great breakfast. The most courteous and professional staff. The hotel offers a spa, bar, free internet and more. Highly recommended.

Good but not great

Customer review rating 4.5/5

Armin Couples - 08/01/2020 Confirmed reviews ALL

Room was good but nothing special, breakfast was good.

Very comfortable stay

Customer review rating 4.5/5

Mike Business - 07/01/2020 Confirmed reviews ALL

Arriving at the hotel was a very pleasent experience. There was a minor issue on my side, but the reception employee really helped looking for a solution. The room was initially a bit warm, but turning down the airconditioning was sufficient to get a comfortable climate. Cleaning of the room was also very well done.

Dissatisfied

Customer review rating 4.5/5

Einat H. Friends - 07/01/2020 Confirmed reviews ALL

Bad service, bad food, far from central

Dear Einat, We are very sorry that your stay in our hotel wasn't a pleasant. At the same time, we'd like to ask you to send us more detailed information about what exactly has made your grade so low. This information will help us penetrate the problems that arise and fix it so that similar situations no longer take place in the future. We'll be grateful for your suggestions sent to us at: h3… Thank you very much in advance, Greetings from Warsaw, Ernest Podgórski Guest Experience Department

Warm hospitality in the cold season

Customer review rating 4.5/5

Tomasz Couples - 01/01/2020 Confirmed reviews ALL

Nice reception. Well furnitured and spacious room. Good food selection for breakfast and attractive dishes and drinks in the hotel bar. Competitive prices. Overall impression very positive!

Wrong Invoice and not able to make any changes

TripAdvisor rating 4.5/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Extremely satisfied

Customer review rating 4.5/5

P. R. Solo - 30/12/2019 Confirmed reviews ALL

Great location. Really good price. King size superior room is massive. Breakfasts worth every penny. Burger in the on-site restaurant to die for

Warm place

Customer review rating 4.5/5

Piotr Business - 30/12/2019 Confirmed reviews ALL

Ok

Nice place to stay in Warsaw

Customer review rating 4.5/5

Bogdan Families - 28/12/2019 Confirmed reviews ALL

Very clean, spacious, nice staff, good internet

Christmas in Warsaw

Customer review rating 4.5/5

Keith Families - 27/12/2019 Confirmed reviews ALL

Excellent

Mr Nigel R.

Customer review rating 4.5/5

Nigel R. Business - 20/12/2019 Confirmed reviews ALL

The hotel is a very pleasant and nicely decorated hotel, I would definitely consider staying at the hotel again.

As expected

Customer review rating 4.5/5

O Families - 16/12/2019 Confirmed reviews ALL

Everything worked mostly as expected. Room was very spacious and quiet. Breakfast was good. Bed was ok but a mattress pad would do wonders. You can really feel the springs. Key cards stopped working a few times even when not next to mobile phone.

Marvellous hotel friendly staff

Customer review rating 4.5/5

Phil R. Couples - 16/12/2019 Confirmed reviews ALL

We have stayed here before so we were not disappointed the staff were competent and friendly and the rooms were comfortable and clean. We had a thoroughly enjoyable stay

Poor shower flooded with a really bad smell reception busy skyways short staffed at busy times

Customer review rating 4.5/5

Nita Business - 15/12/2019 Confirmed reviews ALL

Not great staying with you

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that your stay didn't fully meet your expectations. We will definitely check on the shower with our technical department and continue our work on achieving the guests' higher satisfaction. We hope that you had a great year and taking this opportunity we would like to wish you a wonderful 2020 !!! Have a great one and we hope to have a chance in this coming year to better serve you. Best regards, Joanna Piotrowska Kierownik ds. Relacji z Gośćmi

Great stay , great location , definitely recommend

Customer review rating 4.5/5

Mark D. Couples - 12/12/2019 Confirmed reviews ALL

Great location , very pleasant, very welcoming and European in style . Well presented , safe Good facilities both in the room and in the hotel Only negative was the scratchy towels ☹️

Good place to have a rest

Customer review rating 4.5/5

Marek Business - 09/12/2019 Confirmed reviews ALL

The room was nice and quiet, which is exactly what I need during my recurrent stays in this place. Good rest and generous breakfast power me up for a whole day. Thank you again :)

Dear Mr. Marek L., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback! We are so happy to hear that we are such a good place for a rest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, or even better :-) Sincerely, Joanna Piotrowska Guest Relations Manager
Customer review rating 4.5/5

Anonymous Business - 07/12/2019 Confirmed reviews ALL

Very noisy

Dear Konstantin A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. We are very sorry that it was noisy in the room and our solution to the problem didn't fully made you satisfied. I will share this comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be absolutely pleasant. Sincerely, Joanna Piotrowska Guest Relations Manager
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