Hotel Mercure Warszawa Grand

Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.6/5 2,036 reviews

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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW

GPS:52.227288, 21.018394

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Single Bed

Classic single room with a bed of 140 cm of width

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities(...)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,036 reviews

TripAdvisor Rating  4.5/5  2,861 reviews

Good location, tasty breakfast

Customer review rating 4.0/5

E. Business - Confirmed reviews ALL

While checking in I agreed a later checkout as my Accor Memeber status benefit. During the checkout day I went to the reception extend my key validation and I got informed that I have to cover late checkout service because I already used early check-in benefit. I was not informed about it during my check-in. It was confusing. Finally after the discussion with the not most friendly reception staff the free check-out was agreed. Please, polish your comminucation with guests. I travel a lot and use Accor Membership actively and never had such a problematic situation. I am not sure if I choose this hotel in the future. The rest of my experience was great, clean room, tasty breakfast and great location.

Customer review rating 4.0/5

C E. Business - Confirmed reviews ALL

Positive short stay, disappointed I was not upgraded as it didn't appear the hotel was full, but the room was clean as expected. I do like the "new" bath products offered - the scent is nicely not gender specific. Excellent experience in the restaurant. Surprised at the bed pillows, I recall them being larger with two extra in the closet but this stay the pillows were quite small with only one in the closet. I often need them to compensate for the bed comfort for which I struggle with.

Front desk could been nicer

Customer review rating 3.5/5

Viktoryia G. Business - Confirmed reviews ALL

My mom doesn’t speak polish or English. She was trying to explain to the lady at the front desk that she needs to extend the stay and the lady said that she needs to speak polish. Well I called in and extended it but telling my mom what language she suppose to speak is not appropriate. Other then that the stay was great

Location is all that this hotel has to offer

Customer review rating 2.0/5

C. Friends - Confirmed reviews ALL

The breakfast was ridiculous. By 10 a.m. on Sunday, many things were missing. You have to figure out where to find the ingredients and look for them. No bacon at breakfast, salami completely tasteless, breakfast salads under seasoned. I haven't seen lactose-free dairy alternatives anywhere, which is standard in other hotels. A great disappointment, because you could defend yourself with this breakfast from a emotionless and uninvolved reception. At breakfast the employees are also grumpy... Why are you punishing them with this work....? Elevator panel was broken and than I asked about it, because it was inconvenient, I was told to use the other one, without any explanation or apology for shortcomings in service. Wine stone staff and food was really good. That was my first and last time at this hotel.

Well located.

Customer review rating 2.0/5

It’s S. T. B. A. Business - Confirmed reviews ALL

The hotel is very nice but the staff ( without exception) was very unfriendly. Several people from different countries, who were not from our group were saying the same.

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Other web-users rate our hotel

  • 873 reviews 9/10 Location
  • 1,158 reviews 7.7/10 Room
  • 980 reviews 8.9/10 Service
  • 27 reviews 8.3/10 WiFi
  • 783 reviews 9.2/10 Breakfast
  • 367 reviews 8/10 Cleanliness
  • 22 reviews 3.9/10 Wellness Area
  • 7 reviews 1/10 Pool

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