Hotel Mercure Warszawa Grand 4 stars

Name: Hotel Mercure Warszawa Grand - ALL
Address: 28 Krucza Street, WARSAW, 00-522, PL
Telephone: +48225832100
Rating: 4.6

Customer review rating (ALL Rating) 4.6/5 2,538 reviews

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28 Krucza Street, 00-522 WARSAW, Poland

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Hotel Mercure Warszawa Grand

Hotel for travellers looking for local and authentic experiences

Four-star Mercure Warszawa Grand hotel is located in very center of city right on main streets of Warsaw and near Old Town. Its advantage is its prestigious location surrounded by ministries and embassies, among best fashion houses and restaurants. Comfortable rooms with professional service and excellent cuisine are ideal place for business travellers and those who spend their free time in capital.

Mercure Warszawa Grand is located in city center and has convenient access to Central Railway Station (1 km), which can be reached by tram. Bus stop, 600 m from hotel, provides access to Chopin Airport. The proximity of the Royal Route in Warsaw, the Parliament and the Lazienki Park makes our hotel the best place from which you can visit Warsaw's attractions.

Hotel is easily accessible by car or public transport, located close to bus, tram, metro or Central Railway Station. You will be in city center, within walking distance of Old Town and main attractions.

Welcome to our hotel. We are constantly changing. Green Key certificate confirms ecological procedures we introduced to care for our planet. Spend unforgettable moments with us, we cordially invite you!

Krzysztof TUSZYCKI, Hotel Management

Hotel extras

Located in the center, near the Palace of Culture, PGE National Stadium and the old town
Good public transport links: tram/metro - 5 min, train station - 15 min
The Green Key certificate confirms the ecological procedures to care about the planet
Modern and functional lobby and billiard room created for your comfort
Outdoor and underground hotel parking for guests

Our accommodation(s)

Single Bed

Classic room with a 140 cm wide bed

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Single bed(s)

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Room

Classic double room with a bed of 160 cm of width

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Double bed(s)

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Room

Classic double room with two single beds

2 pers. max
23 m² / 247 sq ft

Bedding 2 x Single bed(s)

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Room

Superior Double Room with twin beds and extra bed for child

3 pers. max
26 m² / 279 sq ft

Bedding 2 x Twin bed(s)

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Room

Superior Room with a queen/king-size bed

2 pers. max
34 m² / 365 sq ft

Bedding 1 x Queen size bed(s)

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Room

Superior Room with Queen or King Size Bed and Sofa

4 pers. max
34 m² / 365 sq ft

Bedding 1 x Double bed(s) and 1 x Single sofa bed(s)

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Room

Privilege room with a queen-size bed

2 pers. max
36 m² / 387 sq ft

Bedding 1 x Queen size bed(s)

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Suite

Grand Suite with king-size bed + sofa

5 pers. max
64 m² / 688 sq ft

Bedding 1 x King size bed(s) and 1 x Single sofa bed(s)

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Apartment

Junior Suite with a queen-size

2 pers. max
47 m² / 505 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Apartment

Deluxe Suite with queen-size bed + sofa

4 pers. max
45 m² / 484 sq ft

Bedding 1 x Queen size bed(s)
Views: City View

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Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

GPS:52.227288, 21.018394

+48 22 583 21 00

+48 22 583 21 21

WARSAW

Railway station

Access: 1 km / 0.62 mi 15 min walk / 5 min drive

NATIONAL MUSEUM

Museums

Access: 500 m / 0.31 mi 10 min walk / 5 min drive

PALACE OF CULTURE

Entertainment/theatre district

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

LAZIENKI PARK

Tourist attraction

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

CHOPIN MUSEUM

Museums

Access: 2 km / 1.24 mi 15 min walk / 5 min drive

ROYAL CASTLE

Historic monument

Access: 3 km / 1.86 mi 20 min walk / 5 min drive

WARSAW UPRISING MUSEUM

Museums

Access: 3 km / 1.86 mi 25 min walk / 10 min drive

THE OPERA HOUSE

Opera/symphony/concert hall

Access: 3 km / 1.86 mi 20 min walk / 10 min drive

JEWISH GHETTO MEMORIAL

Tourist attraction

Access: 3 km / 1.86 mi 25 min walk / 10 min drive

HISTORIC OLD TOWN

Tourist attraction

Access: 3 km / 1.86 mi 20 min walk / 5 min drive

WILANOW PALACE

Historic monument

Access: 12 km / 7.46 mi 20 min drive

Royal Łazienki

Park

Access: 1.5 km / 0.93 mi 20 min walk / 6 min drive

Taxi

6.97 € 30 PLN
Limousine

23.22 € 100 PLN

ZLOTE TARASY

Shopping centre/mall

Access: 1 km / 0.62 mi 10 min walk / 3 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches stone boards. Take a culinary journey and explore our tasty cuisine at an attractive price.

Meetings & Events

Number of Meeting Room: 10
Surface of the largest room: 210 m² / 2260.419 sq ft
Maximum seats capacity: 150
Maximum capacity for banquets: 130

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.6/5 2,538 reviews

Ankit D. Business - 8/11/2026 Confirmed reviews ALL

One of the worst hotel service experiences I’ve had. The front desk staff, especially several of the female employees, were consistently cold, dismissive, and seemed completely uninterested in guests. Even when I greeted them, I could barely get a response. Requests to housekeeping and the restaurant were repeatedly ignored, with no one bothering to show up. The housekeeping staff themselves were excellent, but unfortunately they seem to be the exception. There is virtually no sense of hospitality at the front desk or restaurant. The whole experience felt cheap, unwelcoming, and completely unworthy of a Grand Mercure. I’m a regular Marriott guest and was seriously considering moving my loyalty to Accor. After this stay, that idea is completely off the table. Marriott clearly understands hospitality; Grand Mercure Warsaw clearly does not.

Dear Ankit, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet the standards of hospitality you expected from Mercure Warsaw Grand. We are particularly concerned by your comments regarding the attitude and responsiveness of our front desk and restaurant teams, as welcoming and attentive service is fundamental to the experience we aim to provide. We also regret that your requests to housekeeping and the restaurant were not handled appropriately or in a timely manner. At the same time, we greatly appreciate your kind recognition of our housekeeping team. We will be sure to share this positive feedback with them. Please accept our sincere apologies for the disappointment and frustration caused during your stay. Your comments have been taken seriously and will be shared with the relevant department managers so that we can address these issues and improve our service. We hope you will give us another opportunity to provide you with the warm, professional hospitality you should have experienced from the very beginning. Best regards, Joanna Piotrowska Guest Satisfaction Manager

Martin W. Couples - 8/11/2026 Confirmed reviews ALL

We stayed 4 nights and have to change room 2 times so tried 3 rooms. First room mattress Wasa disaster and i felt springs. Second room did not have a functioning refrigerator. I asked for help in reception in morning but when i returned in afternoon nothing was changed. I talked to reception again and a repair man came and could easily see that refrigerator was out of order and not working. Third room was ok but to have to unpack and repack time after time is not exactly what I’m used to when staying at hotel. Personally I think it’s very strange that no compensation at all was offered.

Dear Mr. Martin W., Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience during your four-night stay. Having to change rooms twice, was certainly not the standard of stay we aim to provide. We sincerely apologize for the disruption this caused. We also regret that the refrigerator issue was not resolved promptly after you first reported it to reception. We will definitely review how these issues were handled and work to prevent it from similar situations in the future. I am very sorry to hear that not even a small gesture was offered to you as an apology. Once again, please accept our apologies for the inconvenience and the fact that your stay did not meet the standard you expected from us and as a compensation we would like to offer you 2000 points since you are a member of our All loyalty program. We hope that you accept our offer and that in the future you will give us another chance to show you a better quality service. I am looking forward to your reply! Best regards, Joanna Piotrowska Guest Satisfaction Manager

Krzysztof G. Families - 8/10/2026 Confirmed reviews ALL

Panie Krzysztofie, dziękujemy za poświęcenie czasu na podzielenie się z nami Pańską opinią. Jest nam niezmiernie miło słyszeć, że pobyt należał do u danych. Mamy nadzieję gościć Pana ponownie w niedalekiej przyszłości. Pozdrawiamy serdecznie, Zespół MWG

Sigita P. Families - 8/10/2026 Confirmed reviews ALL

Sonya D. Families - 8/9/2026 Confirmed reviews ALL

Dear Sonya, thank you for taking time to share your feedback with us. We are pleased to hear that your stay was comfortable and that you appreciated our location. We hope to have the opportunity to welcome you back in the nearest future. Kind regards, MWG Team

Web-users rating

Other web-users rate our hotel

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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Hotel Mercure Warszawa Grand, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Hotel Mercure Warszawa Grand regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.