Dear Ms. Elena, Thank you very much for your wonderful review and for recommending us. We are delighted to hear that you enjoyed our spacious and comfortable rooms and found our location perfect for exploring Warsaw. We are especially pleased that we were able to offer you an earlier check-in, as your room was already clean and ready for your arrival. We are always happy to make our guests' stays as comfortable and convenient as possible whenever circumstances allow. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Kind regards, Mercure Warszawa Grand

Dear Mr. Simon, Thank you for sharing your feedback. We are pleased to hear that you found your room clean and functional, enjoyed a quiet night’s sleep, and would consider staying with us again. We also appreciate your comments regarding the breakfast experience. We understand that periods with coach groups can create a busier atmosphere and may affect the flow of service. Your observations regarding the organisation and staffing are valuable to us and will be taken into consideration as we continue to improve our breakfast service. We look forward to welcoming you back to Mercure Warszawa Grand. Kind regards, Mercure Warszawa Grand

Dear Bosko, Thank you for your kind feedback. We are pleased to hear that you enjoyed a comfortable stay and appreciated the professionalism and friendliness of our team. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Kind regards, Mercure Warszawa Grand

Dear Ms. Katrin, Thank you very much for your wonderful review and for your warm recommendation. We are delighted to hear that you enjoyed your three-night stay and appreciated the quality of our service and the friendliness and helpfulness of our team. It is wonderful to know that our location made it easy for you to explore the city on foot and that our team helped make your experience in Poland even more memorable. Your kind words are a great encouragement to all of us. We would be delighted to welcome you back to Mercure Warszawa Grand on your next visit to Warsaw. Kind regards, Mercure Warszawa Grand

Dear Michal, Thank you for sharing your detailed feedback. We are pleased that you continue to enjoy our convenient location, breakfast and chilled sparkling water available from the dispensers. We also appreciate your comments regarding the hotel’s interior and furniture, room equipment, TV channel selection and charging options. We value the perspective of our returning guests, and your observations will be shared with the relevant teams and taken into consideration. We also note your comment regarding the restaurant prices. We hope to continue welcoming you to Mercure Warszawa Grand and provide a comfortable experience during your future stays. Kind regards, Mercure Warszawa Grand

Dear Mr Ronaldo, Thank you for sharing your feedback. We are pleased that you enjoyed the convenient location and comfort of our hotel. We also appreciate your comments regarding breakfast. We understand that both the selection and quality of the food are important elements of the guest experience, and we will take your observations into consideration. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand. Kind regards, Mercure Warszawa Grand

Dear Melanie, Thank you for your feedback. We are pleased that you enjoyed the quiet room. We are sorry for the inconsistent information provided by our team and the long waiting times in the restaurant. We will share your comments with the relevant teams. We hope to welcome you again and provide a smoother experience. Kind regards, Mercure Warszawa Grand

Dear Frances, Thank you for sharing your positive feedback and for your kind words about our service. We are delighted to hear that you enjoyed the spacious and clean room, as well as the welcome drink and cake prepared for you. It is wonderful to know that these thoughtful touches contributed to a pleasant stay. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Kind regards, MWG Team

Dear Rivo, Thank you for your kind feedback. We are delighted to hear that you appreciated the friendliness and helpfulness of our reception team and maintenance colleague. We especially appreciate your positive comment about the teamwork and communication – sometimes a little creativity is all it takes to get things sorted! We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand. Kind regards, Mercure Warszawa Grand

Panie Tomaszu, Serdecznie dziękujemy za miłą opinię! Cieszymy się, że docenił Pan naszą obsługę, czystość oraz śniadanie. Mamy nadzieję, że wkrótce ponownie będziemy mogli Pana gościć w Mercure Warszawa Grand! Pozdrawiamy serdecznie, Zespół MWG

Dear Stefan, Thank you for sharing your positive feedback. We are delighted to hear that you enjoyed your upgraded room, appreciated its spaciousness, and had a pleasant breakfast experience. We are also pleased that our central location made your stay convenient. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Warm regards, Mercure Warszawa Grand

Dear Perry, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated your room, our helpful front desk team, and the convenient location of the hotel. At the same time, we are sorry to learn that the breakfast experience did not meet your expectations, particularly due to items being unavailable during your stay. We understand how disappointing this can be, especially when it occurs repeatedly, and we sincerely apologize for the inconvenience. Your comments are valuable to us and will be shared with the relevant team as we continue working to improve the guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Mercure Warszawa Grand

Dear Gioacchino, Thank you for your wonderful feedback. We are delighted to hear that you appreciated the attentive service of our team, the impeccable cleanliness of your room, and our excellent breakfast. We are very pleased that you enjoyed a comfortable stay with us and hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Warm regards, Mercure Warszawa Grand

Dear Magdalena, Thank you for sharing your feedback. We are pleased that you appreciated our convenient location, comfortable room and bed, as well as the gym. We also appreciate your comments regarding the room amenities and the variety of food options. Your observations, particularly regarding longer stays, are valuable and will be shared with the relevant teams and taken into consideration. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Kind regards, Mercure Warszawa Grand

Dear Laurie, Thank you very much for your wonderful feedback. We are delighted to hear that Malwina from our reception team made your stay so pleasant. It is especially rewarding to know that her helpfulness, attentiveness, and willingness to assist made a positive difference to your experience. We will be sure to share your kind words with Malwina — we are certain they will mean a great deal to her. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand in the future. Warm regards, Mercure Warszawa Grand

Dear Paul t., Thank you very much for your lovely feedback! We’re delighted to hear that you enjoyed our central location, friendly staff, easy check-in and check-out, as well as the cleanliness and size of your room. It’s also great to know that you enjoyed our breakfast and bar area. We’re sorry to hear that the bed was not comfortable for you. We understand how important a good night’s sleep is, and we truly appreciate you sharing this with us. Your feedback regarding the mattress and bed height has been noted and we are currently in the process of exchanging the mattresses. Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future. Best regards, Joanna Piotrowska Guest Satisfaction Manager

Dear Tuomas, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our convenient location, good breakfast, and comfortable room. We’re sorry that the ventilation machine caused some noise during your stay. We understand how important a quiet environment is for a good night’s rest, and we appreciate you bringing this to our attention. We’ll make sure the issue is looked into by our team. Thank you again for staying with us, and we hope to welcome you back for an even more comfortable stay next time! Best regards, Joanna Piotrowska Guest Satisfaction Manager

Dear Hans, Thank you very much for your kind review. We are delighted to hear that you had such a pleasant three-night stay with us and that everything from arrival to departure met your expectations. It is especially wonderful to know that you enjoyed your room and felt that it offered great value for money. We truly appreciate your feedback and hope to welcome you back to Mercure Warszawa Grand on your next visit to Warsaw. Warm regards, Mercure Warszawa Grand

Dear Michael, Thank you for your kind feedback. We are pleased to hear that you appreciated our convenient location and the easy access to Warsaw's city centre and Old Town. We are also delighted that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to Mercure Warszawa Grand on your next visit to Warsaw. Warm regards, Mercure Warszawa Grand