Hotel Mercure Warszawa Grand 4 stars

Very good hospitality and receptionist in the hotel. They care about cleaning too much

The hotel in in the downtown of Warsaw what was convenient for us. Hotel is nice, clean and just pleasant to the eye. Two things we did not like: #1 Baby crib was old, mattresse wasn't the right one and didn't fit to the crib. Baby's mattress was so hard and pieces of wood were palpable. Absolutely not acceptable for babies! #2 I think 4 star hotel should not charge for the parking. Overall we give 8 out of 10.

It was as always a very pleasant stay. Grand is my choice in Warsaw because of excellent location, comfortable rooms, helpful staff and a huge breakfast buffet. I will come back again.

Got a nice room upgrade. I did expect to get a chocolate or at least some fruit as a gold member, which didn't happen, the room was very spacious and comfy. The location is great as well.

The best asset of this hotel is the location. Easy walking distance to old town, bars and restaurants. Staff are not the friendliest, they will assist but it felt like we bothered them on our two visits to reception during our 3 night stay. The hotel has a small gym with the basics of equipment. Perfectly adequate for a hotel. The steam room was also a welcome added bonus. Our room was spacious. The bin in the room on arrival had been missed by housekeeping and still had the remnants of the previous guests. It was o big deal though. The mattress and pillows in the room really need replacing. They were not very comfortable. The hotel has a well stocked wine bar which was nice.

I have stayed at this hotel many times and everything as always been excellent, but this time my room was on the same floor as some renovation work. this meant there was a lot of dust and mess on the floor (floor 6) which I was staying on. although everything else was fine, particularly the staff who always were friendly and helpful, having a room on the floor that was being decorated did result in a less pleasurable experience.

Everything is OK in the hotel.

Enjoyed our stay all but one small thing. We believed all the soft drinks in the privilege room were included in the package. WE were surprised to be charged which I questioned. I do not think it is made clear enough that all the soft drinks are not included.

I was surprised to receive a email asking if something was needed at our arriving but I got surprised again but noticing that my reply wasn't even simply considered. So in the end I make the question of why asking ? Only to check If my trip is still valid ? For convenience I'm using always Booking and I believe that I never failled any booking. Anyway in the end I would say that it was a well located and enough comfortable stay.

Nice spacious room and well situated nearby the central station. Friendly staff.

Great, clean room. Nosy repairs until 5 pm - no attempt by the reception to correct the issue Poor customer service (check in and checkout services below expectations).

Staff were lovely and our experience of the hotel was wonderful.

Very clean room, nice staff, would definitely recommend it

Good experience, my room was a bit small but comfortable and with all the necessary functionalities, Service was good and kind

The hotel is greatly located, clean and spacious rooms, generally a good experience. nevertheless, one of the most important aspects of a hotel is a friendly and helpful staff in which department this place is really lacking. The receptionists are unpleasant, unhelpful and generally rude, giving the impression that me being there is a nuisance for them.