Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 9,202 reviews

ALLSAFE approved hotel

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Hotel Mercure Warszawa Grand
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+ 23 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Gift shop/newspaper shop (nearby)
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
Business services
  • 9 Meeting room(s)

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 15h00

Check out up to 12h00

  • ZTM :  175 FROM AIRPORT KRUCZA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Currently unavailable

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Currently unavailable

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Currently unavailable

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,202 reviews

TripAdvisor Rating 4.5/5

2,818 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pleasant stay

Customer review rating 4.5/5

Giuseppe C. Friends - 11/09/2021 Confirmed reviews ALL

I have been treated very well. The welcome has been much better than at the Pullman in Riga. I was upgraded to a very nice suite, unfortunately with a king bed (we were 2 male friends), but a very comfortable extra bed was provided. Really nothing to complain about. We were provided several goodies, wine, water plus a lot of room amenities. Only the refrigerator was not working properly, drinks did not cool. Breakfast was of very good quality, with lots of cold choices, less of warm ones, but there was a cook making omelette. We definitely enjoyed our stay.

Dear Giuseppe C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. We are very happy to hear that you were nicely surprised with upgrade to the suit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Joanna Piotrowska Guest Experience Manager

bien situe

Customer review rating 5.0/5

Moulay T. Solo - 10/09/2021 Confirmed reviews ALL

staff all accor so much friendly

Dear Moulay t., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to hear that you were so satisfied with our staff. We will continue to do it ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Very nice hotel

Customer review rating 5.0/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

Very nice hotel, big rooms and very clean. Quick check in experience and good location

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Everything was satisfactory, but some room refurbishments might be needed

Customer review rating 3.5/5

J Solo - 03/09/2021 Confirmed reviews ALL

Nice hotel and staff, good breakfast (maybe add more variety in fruit?), the plastic gloves at breakfast were useless as people stored their masks on them, great hotel location. The room was clean. Half of the electric outlets didn't work (on table, near bed), so had to charge laptop next to the room door. The toilet had weak flow and sometimes required several flushes. A bit flat pillows. Overall good experience, though maybe a bit pricey.

Predictably good stay in a great location

Customer review rating 4.5/5

C E. Business - 03/09/2021 Confirmed reviews ALL

I have been coming here over several years and appreciate the consistent service and staff frienliness.

Yep best

Customer review rating 5.0/5

M. M. Couples - 31/08/2021 Confirmed reviews ALL

Best location quality hotel spacious rooms Nice check in check out Only break fast should not be same every day And more choices

Comfortable stay at great location

Customer review rating 4.5/5

Oskars Families - 27/08/2021 Confirmed reviews ALL

Very friendly hotel staff, helps with everything you need with a smile on their faces. Didn't feel like there was language barrier. Hotel is very clean and comfortable and location is very good. Would love to have bit more food choices at breakfast, but still the current offer is great, especially the option to get freshly baked omlette or fried eggs. I would definetly stay here again.

Perfect

Customer review rating 5.0/5

Chris D. Friends - 18/08/2021 Confirmed reviews ALL

I will be back for sure ! Extremely nice hotel !

Dear Chris D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. We can't wait to see you soon at the Mercure Warszawa Grand hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Professional and friendly staff

Customer review rating 4.0/5

Anonymous Families - 15/08/2021 Confirmed reviews ALL

Very professional and helpful staff. Well located. In city center but street is not too noisy and crowded.

Dear Ly L., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. We are happy to know that our staff is professional and friendly. This is such a motivating factor ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Outstanding

Customer review rating 5.0/5

Jacob Families - 13/08/2021 Confirmed reviews ALL

Everything was completely fine. Nice room prepared for my family. Special thanks to Miss Zuzanna for taking care of everything! I will definetely come back!

Service was excellent. Nice size of the Room.

Customer review rating 4.5/5

Ziv C. Families - 12/08/2021 Confirmed reviews ALL

My self and my children were very happy with the stay at Mercure Grand. Especially I like to refer to very good service attitude that I felt from the staff. After we have checked in and Called reception because we didn’t felt AC was working , Alexandra came and not like some other places , she was honest and immediately ( after checking ) said there is a problem and offered us to move. She helped us and made the transfer goes fast. Except that we sat twice for dinner at the Bar - Resturant and like it. So as breakfast. We are looking forward to return.

Great Stay

Customer review rating 5.0/5

Patrick H. Solo - 03/08/2021 Confirmed reviews ALL

Large Room, Lovely bed, bathroom, Clean, Well equipped.

Another stay, another great experience!

Customer review rating 5.0/5

Karol D. Business - 03/08/2021 Confirmed reviews ALL

It was second time I stayed in this hotel. I got pleasant rooms and in general my stay was great. I do recommend! :)

Old hotel

Customer review rating 2.5/5

Work T. Business - 03/08/2021 Confirmed reviews ALL

When choosing a Accor hotel and Mercure one expects a general standard. You can see that it was there in the past. Rooms look old. Airco didn’t work. Elevator switch didn’t work. In another room the shower drain smelled. At the reception they overlooked the loyalty Accor membership. I could find the same rate at booking.com for the same room. Wondering what my personal benefit is by booking direct....travelling for work. It seems to have become a tourist hotel. Breakfast was good. Receptionist spoke English. There was a pretty long line when checking in and the front desk is only 2 stations. I booked via the accor website and the next night via the reception. It would be great if Accor would create a profile for its loyalty clients.

Dear Douglas S., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Warszawa Grand hotel, we strive to provide a superior service experience for every customer; and especially for our loyalty guests, therefore your feedback is very important to us. Please rest assured that we discussed all the issues described in your opinion and we already took appropriate measures to address all the problems and prevent it from future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Joanna Piotrowska Guest Experience Manager

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

TripAdvisor rating 5.0/5

Seaside25555374408 Couples - 11/06/2019 TripAdvisor review

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

TripAdvisor rating 3.0/5

128helenw Business - 09/06/2019 TripAdvisor review

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

TripAdvisor rating 5.0/5

MASHMOOR123 Couples - 29/05/2019 TripAdvisor review

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

TripAdvisor rating 4.0/5

David A Friends getaway - 07/05/2019 TripAdvisor review

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

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