Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.6/5 2,373 reviews

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Description

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • The Green Key certificate confirms the ecological procedures to care about the planet

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

Our accommodation(s)

Single Bed

Classic room with a 140 cm wide bed

  • 2 pers. max
  • 21 / 226 sq ft
  • Bedding 1 x Single bed(s)

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Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW
Poland

GPS:52.227288, 21.018394

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches stone boards. Take a culinary journey and explore our tasty cuisine at an attractive price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,373 reviews

TripAdvisor Rating  4.4/5  2,967 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Grzegorz R. Business - Confirmed reviews ALL

Short stay needed in Warsaw. Good location in the centre

Customer review rating 4.5/5

Victoria L. Families - Confirmed reviews ALL

Hotel's location is great.We liked: everyday cleaning and unlimited still and sparkling water. Service is wonderful. Drawbacks:absence of free bathrobes and slippers (4*hotel??), kettle wasn't cleaned well (unwashed from citric acid 😡), so please check kettles before using them for your safety.

Customer review rating 4.5/5

Vlad B. Friends - Confirmed reviews ALL

Very good location, good price. The hotel team was great. Nice breakfast. Room not as expected, but the hotel team made it better. Rooms come in many variants which are not all in the photos when booking on the ALL Accor app. There was nowhere to hand or put up the towels after use in our toom. No hangers, no hooks, no towel rack. Very annoying. Room has a problem - one step inside and you would get static electricity. Grounding should be checked!

Customer review rating 3.0/5

Michal M. Business - Confirmed reviews ALL

As always, my stay has been nice and calm however, I can already see some signs of aging, plus constantly missing juicer in the breakfast facility, worn overhead rain shower in bathroom of a privilege room and quite short TV channel list (though there is Canal + in basic offer).

Dear Mr. Michał, Thank you for taking the time to share your feedback and for choosing to stay with us again. We’re pleased to hear that you enjoyed our location, appreciated the upgrade to a Privilege room, and that your stay was once again nice and calm. We also thank you for your constructive remarks regarding the signs of aging you noticed, the missing juicer at breakfast, the worn rain shower, and the TV channel selection. We sincerely apologize for these inconveniences. Please be assured that your comments have been shared with the relevant teams, as they help us identify areas where improvements and updates are needed. We truly value your loyalty and hope to welcome you back soon, offering an even more comfortable and refined experience. Sincerely, Joanna Piotrowska Guest Satisfaction Manager

Customer review rating 3.5/5

Ravit S. Business - Confirmed reviews ALL

Welcoming service. The rooms are cold!

Dear Mr. Ravit, Thank you for sharing your feedback. We’re glad to hear you appreciated our welcoming service. We apologize that the breakfast selection and room temperature did not meet your expectations what had a huge impact on your accommodation comfort. Your comments are very valuable and have been shared with our team to help us improve. Please be aware that we are at your disposal anytime during your stay if you have any concerns regarding service and accommodation. We hope to have the opportunity to welcome you back despite the aspects mentioned above to provide a more comfortable experience. Best regards, Joanna Piotrowska Guest Satisfaction Manager

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Other web-users rate our hotel

  • 1,032 reviews 9.2/10 Location
  • 1,254 reviews 7.9/10 Room
  • 1,208 reviews 9.1/10 Service
  • 26 reviews 8.6/10 WiFi
  • 851 reviews 9.1/10 Breakfast
  • 431 reviews 8.9/10 Cleanliness
  • 49 reviews 8.5/10 Bar

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