Hotel Mercure Warszawa Grand 4 stars

Customer review rating 4.5/5 9,285 reviews

ALLSAFE approved hotel

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Hotel Mercure Warszawa Grand
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+ 23 Services

Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Check-in from 15h00

Check out up to 12h00

  • ZTM :  175 FROM AIRPORT KRUCZA

  • STACJA METRA :  ALL TO CITY A13 CENTRUM

  • ZTM :  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 299 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 299 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • English
    • German
    • Russian
    • Polish
    • Italian
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
    • Umbrellas
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Additional charge
    • On site
Well-being
  • Gym Currently unavailable
    • On site
    • Sauna room
  • Steam room Currently unavailable
    • On site
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Play area

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic room with 1 bed (140 cm wide)

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 210

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,285 reviews

TripAdvisor Rating 4.5/5

2,820 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very well located hotel with very attentive staff

Customer review rating 5.0/5

Alexey Solo - 01/10/2021 Confirmed reviews ALL

It has been not my first stay at this wonderful hotel located in the centre of the lovely city of Warsaw (very close to the Constitution Square and the charming and very beautiful Savior Square), and I believe not the last one. The really spacious rooms at this hotel have everything what you need for business and leisure. There is a very tasty breakfast which includes different Polish specialities and a good and quiet restaurant onsite which is suitable for a romantic dinner. However, what really makes this hotel special is its staff - very friendly and always willing to help. I can't recommend this hotel more!

I was hurt

Customer review rating 1.5/5

Pavel G. Couples - 30/09/2021 Confirmed reviews ALL

Unfortunately there was glass in the room and I was injured, I have a cut on my leg that happened to me in the hotel room

Unnecessary bureaucracy 1floor in desperate need of cleaning

Customer review rating 0.5/5

K. Business - 27/09/2021 Confirmed reviews ALL

I am still waiting for my receipt so that I can process my business voucher. Gentleman at reception offered to email my receipt instead of printing. Weeks later nothing. My room while spacious, but was plagued by a leaking sink that was never repaired and the first floor near my room smelled of sulfur which no one ever addressed.

Perfect stay

Customer review rating 5.0/5

Tomasz M. Couples - 26/09/2021 Confirmed reviews ALL

It was our first stay after 2 years because of COVID restrictions. As before Grand Hotel Mercure has been again our second home, with everyone being very helpful. Breakfasts in the restaurant were served with important restrictions like required masks and gloves to get the food from the buffet. The quality of food was excellent. Last but not least, many employees greeted us as friends who could not visit them for long time. We are planning on going there in 3 weeks!

Pani Basiu i Panie Tomku, bardzo dziękujemy za opinię ! Takie słowa to "miód na nasze serca", a tacy goście jak Państwo to prawdziwy skarb, którego trzeba szukać w dzisiejszych czasach z przysłowiową świecą w ręku! Pozdrawiamy serdecznie i do zobaczenia już wkrótce! Życzymy udanego pobytu w Solcu! Pozdrawiam serdecznie Joanna wraz całą ekipą Mercure Warszawa Grand :-)

A comfortable hotel in a great location

Customer review rating 4.5/5

Dia Families - 25/09/2021 Confirmed reviews ALL

Overal a very positive eperience in a hotel that is located in a heart of warsaw with great access to all the local amenities, parks etc

Dear Dorota R., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, especially those regarding the attitude and politeness. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

The Stay was OK

Customer review rating 4.0/5

Finished F. Couples - 24/09/2021 Confirmed reviews ALL

The overall stay was OK. The room was on the small side and there was no towel exchanges for the 3 days that we were there. We thought that the breakfast was very good. The staff was helpful but undermanned. The location was pretty good with restaurants and necessity shops nearby.

Dear William A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the exchange of towels, currently we are doing this on the request of the guest. We inform about this procedure at the check-in, there is also a letter informing about this in each of the rooms. I am sorry that you missed this message. Thank you again for sharing your experience, and we are looking forward to seeing you at our hotel in the near future. Sincerely, Joanna Piotrowska Guest Experience Manager

Amazing hotel in the heart of Warsaw

TripAdvisor rating 5.0/5

a_szostko 22/09/2021 TripAdvisor review

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

Really Good Location to Discover the City

Customer review rating 4.0/5

D. K. Couples - 17/09/2021 Confirmed reviews ALL

It was really Good Experience for me and wife. We get an Upgrade to the next higher Room. But... Sorry when iam saying this..... It was not so Clean in the Apartment.... There was a lot of hair in the shower... And some some really disgusting handprints in the Bathroom section. Sorry when iam saying this, normally I would not complaining about anything!But this time Better you know it also. The Stuff in the Hotel was Friendly and Helpful to everytime of the Day. Overall it was a great Stay. Thank you Accor for Everythink

Dear Daniel K., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. We are happy to hear that in overall you enjoyed your stay at the Mercure Warszawa Grand hotel. Thank you also for being honest to tell us what aspect we have to improve. We can definitely work on the cleanliness. In regards to Netflix application, this is something that we can discuss it, but at that moment we can't promise to ahve it available for our guests. Thank you again for sharing your experience, and we are very happy having you as our guest. We hope that you will be our guest again in the near future! Sincerely, Joanna Piotrowska Guest Experience Manager
Customer review rating 3.0/5

Alina W. Business - 14/09/2021 Confirmed reviews ALL

the room and especially the bathroom should be perfectly clean. Instead recently I have had an impression that the cleaning is very superficial, especially in the toilet and the sink. The towels are very worn out and should be replaced in my view. I appreciated the breakfast procedure: self service but with gloves and masks.

Pleasant stay

Customer review rating 4.5/5

Giuseppe C. Friends - 11/09/2021 Confirmed reviews ALL

I have been treated very well. The welcome has been much better than at the Pullman in Riga. I was upgraded to a very nice suite, unfortunately with a king bed (we were 2 male friends), but a very comfortable extra bed was provided. Really nothing to complain about. We were provided several goodies, wine, water plus a lot of room amenities. Only the refrigerator was not working properly, drinks did not cool. Breakfast was of very good quality, with lots of cold choices, less of warm ones, but there was a cook making omelette. We definitely enjoyed our stay.

Dear Giuseppe C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. We are very happy to hear that you were nicely surprised with upgrade to the suit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Joanna Piotrowska Guest Experience Manager

bien situe

Customer review rating 5.0/5

Moulay T. Solo - 10/09/2021 Confirmed reviews ALL

staff all accor so much friendly

Dear Moulay t., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am very happy to hear that you were so satisfied with our staff. We will continue to do it ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Very nice hotel

Customer review rating 5.0/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

Very nice hotel, big rooms and very clean. Quick check in experience and good location

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Experience Manager

Everything was satisfactory, but some room refurbishments might be needed

Customer review rating 3.5/5

J Solo - 03/09/2021 Confirmed reviews ALL

Nice hotel and staff, good breakfast (maybe add more variety in fruit?), the plastic gloves at breakfast were useless as people stored their masks on them, great hotel location. The room was clean. Half of the electric outlets didn't work (on table, near bed), so had to charge laptop next to the room door. The toilet had weak flow and sometimes required several flushes. A bit flat pillows. Overall good experience, though maybe a bit pricey.

Predictably good stay in a great location

Customer review rating 4.5/5

C E. Business - 03/09/2021 Confirmed reviews ALL

I have been coming here over several years and appreciate the consistent service and staff frienliness.

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - 01/01/2020 TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: h3384-fo@accor.com. We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - 12/08/2019 TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

Amazing time

TripAdvisor rating 5.0/5

Seaside25555374408 Couples - 11/06/2019 TripAdvisor review

It was our first time visit Warsaw and this hotel. Hotel is amazing make big impresion from outside and inside you can feel high standrads. Check-in was easy and staff very helpful. It was our first anniversay hotel make our stay more special thank you so much specialy for Ernest who look after us. Hotel is allocate in perfect place not that far from old town, or big shoping center zlote tarasy.

Restaurant terrible service

TripAdvisor rating 3.0/5

128helenw Business - 09/06/2019 TripAdvisor review

I don’t normally leave a negative comment like this but a couple of individuals (ladies) happen to let down the bar in this hotel. This is the bar sutuated to the right of the lobby by the front entrance. Their attitude to customers was rude and disrespectful. One of the ladies serving literally through a plate of food down on my table with clear anger and disdain. Why ? After a long day at work this service was rather shocking, unpleasant, unrelaxing and aggressive. Clearly the bar staff are unhappy about something. Needs to be sorted before the comments on social media go viral. Not good !

Grand hotel

TripAdvisor rating 5.0/5

MASHMOOR123 Couples - 29/05/2019 TripAdvisor review

we had a wonderful stay in all 4 nights-we made an early check in rooms are cleaned, breakfast was amazing and the service was as well. 150 m from the center of town. certainly we will come back again

GOOD VALUE HOTEL IN CENTRAL WARSAW

TripAdvisor rating 4.0/5

David A Friends getaway - 07/05/2019 TripAdvisor review

A newly renovated Mercure hotel which offers good value. Single room was small, but perfectly forms, with everything the single person would need for a five day stay. Heating and air conditioning work well and mean that one is not either hot or too cold. Staff friendly and very helpful. The attached restaurant "Winestore" has a very good wine list, at reasonable prices. Only ate there once, and that only a cheese plate. Acceptable range of cheeses. I will be returning.

Dear Davida, We very much appreciate your comments regarding your stay at our hotel. We are very happy that your stay was pleasant. We will share your comments with our team, and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you one more time and we hope to see you again Greetings from Warsaw Ernest Podgórski Guest Experience Department

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