We’ll located, good service and nice rooms

Nice staff, quite good breakfast ( there were no apples and bananas to squeeze fresh juice, only carrots).

I got free three nights with breakfast. But I didn’t asked for it. I paid for rooms when I booked it. But after a couple of days I got my money back. Because I’m from Ukraine. Thank you so much! I’m so appreciate that!

I had a good night's sleep and excellent breakfast!

I felt like on the post office: forgot, neglected and at some point like intruder and thieve. And this together with illogical and ridiculous procedures. I stayed in this hotel numerous times, but maybe hadn’t notice before or customer service significantly declined. Still good location and reasonable price, but next time I’ll pick another chain.

Really flexible services and great hosipitability

- Good points: good location, calm, et highly praised is the strict respect of sanitary rules at the entrance of the breakfast room ! - Disappointments: no slippers, no monitoring of the ventilation, light switches and electrical sockets are located only on one side of the double bed, which is quite annoying for a couple; the breakfast coffee was definitely at a "4 stars" hotel. As a loyal client, I was used to much better from Mercure Grand.

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.