Hotel Mercure Warszawa Grand 4 stars

Name: Hotel Mercure Warszawa Grand
Address: WARSAW, 00-522, POLAND
Telephone: (+48)22/5832100
Rating: 4.5

4.5/5

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Hotel Mercure Warszawa Grand

Hotel for travellers looking for local and authentic experiences

Spend unforgettable moments with us, you are cordially invited.

Daiva MACIULE, Hotel Manager

The 4-star Mercure Warszawa Grand hotel is located in the heart of the city, near the main streets of Warsaw and close to the Old Town. This prestigious location is surrounded by ministries, embassies and the best fashion houses and restaurants. The hotel's comfortable rooms, professional service and delicious cuisine make it the ideal place ideal for business and leisure guests.

The hotel provides good communication with the main attractions of the capital. The hotel can be reached by tram from the central train station, bus from Frederic Chopin Airport and High-speed City railway. The journey takes about 25 minutes.

Hotel extras

Located in the center, near the Palace of Culture, PGE National Stadium and the old town
Good public transport links: tram/metro - 5 min, train station - 15 min
Winestone offers wines from around the world as well as Polish and international dishes.
8 meeting rooms including the Olimp room on the 10th floor with a panoramic view of Warsaw
Parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Underground car park and outdoor car park: PLN 79/day (Paying)PLN 79
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
- French
- Italian
- Polish
- Russian
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK-IN FROM 9:00 AM (Paying)Do you need access to your room from 9:00 am on the arrival day? Book your early check-in now and get the most out of your business or leisure stay at the Mercure Hotel.
- LATE CHECK-OUT UP TO 4PM (Paying)Want to keep your room until 4pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Dry cleaning / IroningPaying
Gift shop/newspaper shop (Nearby)
Porter
Concierge

Breakfast
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

Fitness centre
Billiards/Snooker

9 meeting room(s)
Self service business centre
Copy/print service available

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522
warsaw
poland

Tel: +48225832100

Fax: (+48)22/5832121

Contact email

Check-in from 14h00

Check out up to 12h00

ZTM : 175 FROM AIRPORT KRUCZA
STACJA METRA : ALL TO CITY A13 CENTRUM
ZTM : 7-9-22-24-25 KRUCZA

By plane
WARSAW OKECIE At 11km / 6.84 miles
By train
WARSAW At 1km / 0.62 miles

GPS :52.227288, 21.018394

Our accommodations

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Single Bed (1)
Rooms (9)
Apartments (2)

Classic room with 1 bed (140 cm wide)

Max. number of persons: 2
Area: From 21m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Classic Room with twin beds

Max. number of persons: 2
Area: From 23m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with twin beds

Max. number of persons: 2
Area: From 26m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 1 kingsize bed

Max. number of persons: 2
Area: From 34m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege Room with 1 king-size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

MyRoom by Edyta: Tea Room / Superior Room with 1 king-size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

MyRoom by Gawel : Grand Hotel Room / Superior Room with 1 King Size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

MyRoom by Zbyszek: Jazz Room / Superior Room with 1 king-size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

MyRoom by Konrad: You are the champion / Superior Room with 1 king-size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

MyRoom by Malwina&Ola: Mniam mniam / Superior Room with 1 king-size bed

Max. number of persons: 2
Area: From 36m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Junior Suite with 1 king-size bed

Max. number of persons: 3
Area: From 47m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Suite with 1 king-size bed and sofa bed

Max. number of persons: 4
Area: From 50m²
Views: City side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Our restaurants and bars

GRAND'S BRASSERIE

Type of cuisine: International

Start your day with a delicious buffet breakfast in our breakfast restaurant, which offers a wide selection of Polish and international dishes. Our friendly team is devoted to providing you with efficient service.

Lunch

06:30 - 10:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

WINESTONE

Type of cuisine: International

A real culinary revelation, the Winestone restaurant delights with its wide choice of wines from around the world and outstanding dishes served on les planches (stone boards). Take a culinary journey and explore our tasty cuisine at an attractive price.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 9
Maximum size: 210 m²
Maximum capacity: 150 people
Maximum banquet capacity: 130 people

Find out more

Correct

Johan Business - 16/02/2020 Confirmed reviews ALL

Nice spacious room and well situated nearby the central station. Friendly staff.

Not good enough

Darek J. Business - 15/02/2020 Confirmed reviews ALL

Great, clean room. Nosy repairs until 5 pm - no attempt by the reception to correct the issue Poor customer service (check in and checkout services below expectations).

Great location and a wonderful stay

Claire W. Friends - 14/02/2020 Confirmed reviews ALL

Staff were lovely and our experience of the hotel was wonderful.

Very good saty

Anonymous Friends - 13/02/2020 Confirmed reviews ALL

Very clean room, nice staff, would definitely recommend it

Dear Szczepan S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Thank you also for recommending us :-) Sincerely, Joanna Piotrowska Guest Relations Manager

Good Stay

E. B. Business - 13/02/2020 Confirmed reviews ALL

Good experience, my room was a bit small but comfortable and with all the necessary functionalities, Service was good and kind

Good location, poor staff

Michael S. Couples - 12/02/2020 Confirmed reviews ALL

The hotel is greatly located, clean and spacious rooms, generally a good experience. nevertheless, one of the most important aspects of a hotel is a friendly and helpful staff in which department this place is really lacking. The receptionists are unpleasant, unhelpful and generally rude, giving the impression that me being there is a nuisance for them.

Dear Michael S., Thank you very much for your feeback regarding your stay at the Hotel Mercure Warszawa Grand and we are very sorry that your stay, and particularly the quality service at the reception didn't meet your expectations and had an impact on the entire score for the stay. It is always important for us to listen to the guests' voices and share their comments with all our team, regardless if they are positive or negative. We discuss all the comments, analyze the situations and draw conclusions from them. We will definitely speak to all our receptionists to remind them that they are here for the guests and to appreciate that you are our guest, you are the reason that we are here for. Moreover, you are choosing our hotel among many other places and we should be thankful for this and we are -saying "thank you" for being with us. Also, thank you again for sharing your experience, and we hope that your next visit will be much more professional, presenting the highest quality level. Sincerely, Joanna Piotrowska Guest Relations Manager

Good Stay

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Good stay as usual but I didn't get the room upgrade and I had the laundry back the day after the delivery of clothes.

Comfortable and we'll located

Matthew C. Families - 12/02/2020 Confirmed reviews ALL

Good but disappointing that the sauna was closed - made the stay less good value as more equivalent to an Ibis

Dear Matthew C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. I am very sorry that the sauna was out of service during the time of your stay. It is always important for us to receive feedback from you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than this one and you will have a chance to take an advantage of our sauna. Sincerely, Joanna Piotrowska Guest Relations Manager

Good stay

Simon C. Couples - 12/02/2020 Confirmed reviews ALL

Room was clean and staff nice, however unable to turn bathroom lighting on without also turning lighting on in bedroom. Also chairs in bedroom old and uncomfortable. Could do with better hanger near shower for towels.

Well located great service

Ronald B. Friends - 10/02/2020 Confirmed reviews ALL

Excellent x

Friendly personal, nice room, good breakfast

Sergey Business - 09/02/2020 Confirmed reviews ALL

Nice place to stay in Warsaw. Very positive impression from all aspects - location, staff, restaurant, rooms.

Niels Business - 06/02/2020 Confirmed reviews ALL

Perfect

Dear Niels Chresten A., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Great stay

Roger H. Friends - 02/02/2020 Confirmed reviews ALL

Room was great but some smell from shower drain a little displeasing Room very comfortable staff amazing room Kept clean

Dear Alina B., We very much appreciate your comments regarding your stay at the hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. I will share your comments with our team, especially those regarding the unpleasant smell.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next stay will more satisfying for you. Sincerely, Joanna Piotrowska Kierownik ds. Relacji z Gośćmi

4th stay in this great hotel. Pitty about the construction noise.

Gavin B. Couples - 02/02/2020 Confirmed reviews ALL

Having stayed at this hotel a number of times we were well aware of how good this place has preciously been. Its in a great location with great facilities. Unfortunately on this occasion there was building works being carried out on the 4th level where we were located. This proved to be a nightmare trying to get a few hours sleep for our night flight. This wouldnt put me off staying here again but this should have been mentioned when checking in.

Dear Gavin B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always important for us to receive feedback from you. We are very sorry for the inconvenience with the noise, it was un unexpected pipe failure that we didn't plan, however we do apologize for this situation. We will definitely share your comments with our team and with our technical department. I am sure that we will take a lesson from your feedback and we will avoid situations like this in the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and enjoyable. Sincerely, Joanna Piotrowska Guest Relations Manager

Good location, excellent experience

Michel Business - 01/02/2020 Confirmed reviews ALL

Quick checkin. Good experience with employees. Bed room was large and comfortable.

Good location, good service and a friendly atmosphere.

Anders B. Business - 01/02/2020 Confirmed reviews ALL

I use to stay in your hotel primeraly because of youtr locsation Close to the Ministries I'm usually visit. I like your big rooms with stable wifi. The price level suits me fine and so the friendly atmoshere. An idea for improvement helping the Quick check out would be to skip the minibar in the room and instead have a mini shop in the reception area.

Good stay

Anonymous Business - 30/01/2020 Confirmed reviews ALL

However rooms are nice and front desk at the reception very helpful, friendly and fast, the whole experience was effected by the smell. When you are living your car and want to go to the reception desk you just have to go via passage which smells like sewers (it was really awful).

Pleasant stay

Rob B. Business - 23/01/2020 Confirmed reviews ALL

Good Hotel, well positioned in the city

Super

P. Solo - 19/01/2020 Confirmed reviews ALL

Super !!!!!!!!!

Excellent value in the area.

C E. Business - 19/01/2020 Confirmed reviews ALL

Great location for central Warsaw - nearby many good restaurants and walking distance to old town and lots of shopping.

Our most recent 20 reviews

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