Hotel Mercure Warszawa Grand

Hotel Mercure Warszawa Grand 4 stars

Customer review rating (ALL Rating) 4.6/5 1,504 reviews

ALLSAFE approved hotel

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Hotel extras

  • Located in the center, near the Palace of Culture, PGE National Stadium and the old town

  • Good public transport links: tram/metro - 5 min, train station - 15 min

  • ALLSAFE-certified: we implemented hygiene and safety standards

  • Modern and functional lobby and billiard room created for your comfort

  • Outdoor and underground hotel parking for guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Warszawa Grand

28 Krucza Street
00-522 WARSAW



  • ZTM:  7-9-22-24-25 KRUCZA

  • By plane

    WARSAW OKECIE At 11km / 6.84 miles

  • By train

    WARSAW At 1km / 0.62 miles

GPS:52.227288, 21.018394

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

A wide selection of comfortable and spacious rooms to meet the needs of all guests and provide an ideal place for work or relaxation.

Classic single room with a bed of 140 cm of width

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: City View Note

Note :

*Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our guest reviews

Our guest reviews for
Hotel Mercure Warszawa Grand

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,504 reviews

TripAdvisor Rating  4.5/5  2,842 reviews

Certificate of excellence 2022

Excellent location. Dismal decor

Customer review rating 3.0/5

B K. Families - Confirmed reviews ALL

We had a junior suite. Good size but seemed unfinished. Quiet. Clean. Good coffee making facilities No pictures on the walls. Very drab. No towel rails in bathroom. Bath very slippery and No grab rails. Toilet vast but tiny sink. Soap dish over floor not over sink so soap dropped through. Ridiculous facecloth sized towel; nowhere to hang it. Lift had prerecorded messages only in Polish. Bar staff very pleasant breakfast excellent Desk a weird shape. No where to put laptop comfortably.

My favourite hotel in Warsaw

Customer review rating 5.0/5

Karina Business - Confirmed reviews ALL

I like that hotel has air conditioning, location is great, restaurant and breakfast are delicious. Also pet friendly place. Next time I will bring my dog for weekend.

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

overall good but it would be better if you offer iron each room.

Good Stay in a Nice Hotel

Customer review rating 5.0/5

Smithchops Families - Confirmed reviews ALL

Check in was a pleasurable experience with a really helpful receptionist Hotel and room was very clean Breakfast was a little hectic but it was so busy, staff kept on top of the food supply and table clearance very well Would recommend and stay again

Great location & excellent staff

Customer review rating 5.0/5

Graham F. Friends - Confirmed reviews ALL

Excellent service from all the staff. Hotel it’s self very well looked after

Good stay

Customer review rating 5.0/5

Roy R. Business - Confirmed reviews ALL

We’ll located, good service and nice rooms

Perfect stay

Customer review rating 5.0/5

Tomasz Business - Confirmed reviews ALL

Nice staff, quite good breakfast ( there were no apples and bananas to squeeze fresh juice, only carrots).

Polite staff, clean room and good breakfast!

Customer review rating 5.0/5

Svitlana Z. Solo - Confirmed reviews ALL

I got free three nights with breakfast. But I didn’t asked for it. I paid for rooms when I booked it. But after a couple of days I got my money back. Because I’m from Ukraine. Thank you so much! I’m so appreciate that!

Excellent location, nice atmosphere, friendly staff, clean!

Customer review rating 5.0/5

Mimi Business - Confirmed reviews ALL

I had a good night's sleep and excellent breakfast!

Good location, ridiculous seevice

Customer review rating 3.0/5

J. Couples - Confirmed reviews ALL

I felt like on the post office: forgot, neglected and at some point like intruder and thieve. And this together with illogical and ridiculous procedures. I stayed in this hotel numerous times, but maybe hadn’t notice before or customer service significantly declined. Still good location and reasonable price, but next time I’ll pick another chain.

Good stay

Customer review rating 5.0/5

Krisztián Business - Confirmed reviews ALL

Really flexible services and great hosipitability

Customers are back... but the quality is not back yet (covid's effect ?)

TripAdvisor rating 3.0/5

Voduyen Friends getaway - TripAdvisor review

- Good points: good location, calm, et highly praised is the strict respect of sanitary rules at the entrance of the breakfast room ! - Disappointments: no slippers, no monitoring of the ventilation, light switches and electrical sockets are located only on one side of the double bed, which is quite annoying for a couple; the breakfast coffee was definitely at a "4 stars" hotel. As a loyal client, I was used to much better from Mercure Grand.

cosy room, good facilities, tasty breakfast, but average service

TripAdvisor rating 3.0/5

Traveler53654081483 Families - TripAdvisor review

Overall, the hotel is very good. The room was very comfortable for three persons. Thank you very much for the welcome gift and welcome drink. The breakfast was very good. But, I would complain about the personnel at the reception. To be honest, I did not feel pleasant on arrival. The same experience was in the morning. It is not proper to give someone a welcome drink and then ask deposit for playing billiard. Especially that the other lady the night before did not ask us a deposit. However, the guys in the bar were very friendly.


TripAdvisor rating 5.0/5

Agnieszka N TripAdvisor review

The most excellent hotel in Warsaw. Staff and rooms, food and services exceeded my expectations. Room Service always on time and always soo nice. Everything I needed was delivered making me smile and glad. Thank you.

perfect stay

TripAdvisor rating 4.0/5

Bert v Business - TripAdvisor review

no complaints at all, the hotel is well located, modern, friendly, all okay. But fast-check-out went wrong. Although I left right contact details, the invoice was not correct. Please be more accurate. Thanks.

poor service

TripAdvisor rating 3.0/5

mpwinves TripAdvisor review

As a Platinum member of All I expected very good service as I get in all Accor hotels. At Mercure Warsaw Grand looks like they dont follow the rules of welcome service for members of All programme - no welcome pacage :-(

Missing attention to Detail.

TripAdvisor rating 4.0/5

duncana2013 Business - TripAdvisor review

Sadly, my second stay was disapointing, the only chocolate in the Chocolate Room was the paint not even the promised Hot Chocolate, even the minibar only had a rice crispy bar. Shower pressure was low

Amazing hotel in the heart of Warsaw

TripAdvisor rating 5.0/5

a_szostko TripAdvisor review

Like all Accor hotels in Warsaw, this hotel did not disappoint me. It was my first time there and I was delighted. Staff was overly friendly and welcoming. I was offered late check out, room upgrade and all extras as a platinum member. I will definitely be back. Thank you!

Wrong Invoice and not able to make any changes

TripAdvisor rating 3.0/5

aceiaeste Business - TripAdvisor review

The hotel and the breakfast was good., room was clean and quiet. the personal was not helpful, they have issues wrong invoice and after 2 weeks of calling nothing changed. I would never choose again the same hotel in Warsaw.

Dear Guest, To help you with the invoice as soon as posiible,we need more datails regarding this. Please let us know about the dates of your reservation and what needs to be corrected on the invoice. Please contact us directly to e-mail address: We are looking forward to hear from you! Guest Experience Team

Great hotel in Warsaw

TripAdvisor rating 5.0/5

Zygmunt Ł Business - TripAdvisor review

It's a great hotel, still under the upgrade which is worth to mention. The staff is very friendly. I found my room bigger than usual for that price in Warsaw and- which is also important- far more comfortable. Very strong 4-starts hotel. Also Winestone restaurant worth to mention because of friendly service, good vine and food.

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