Dear Mark, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Andrej, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Jaroslav, I am very sorry to hear about the inconvenience you have described. Please accept my sincerest apologies for this. There is a strict no-smoking policy throughout our hotel; however, not all guests are able to comply with it, which means that unpleasant odours may be carried through the ventilation system into rooms adjacent to those of smokers. I would encourage you to report any such inconveniences to our staff immediately in future. Once we are aware of the problem, we could not only move you to a different room to improve the comfort of your stay, but also take appropriate action against the smoker. I hope that, despite everything, we will have the pleasure of welcoming you back to our hotel, and I am confident that on that occasion we will present ourselves to you in the best possible light. Best regards, Julia Biernacka Guest Experience Specialist

Dear Saulius, First and foremost, please accept our sincerest apologies for the disappointment and frustration you experienced during your recent stay. We are truly sorry to learn that your visit left you feeling exhausted rather than rested, and that the experience fell so far short of your expectations. We understand how important a comfortable and peaceful stay is, particularly after a demanding working week. Please be assured that we take your comments very seriously. The situation you described in the restaurant regarding the preparation of your welcome drink is particularly concerning and will be thoroughly reviewed with the team. Hygiene and food safety are fundamental to our operations, and the conduct you described does not reflect the standards we strive to uphold. We continuously train our team, review our procedures, and work to improve our service. Your feedback gives us an opportunity to investigate what happened and identify any areas requiring further attention. Regarding the room, we would like to clarify a few points. The room was prepared in accordance with our established standards and the offer presented to our guests. Our beds follow the Sweet Bed by ibis standard, and we are sorry to hear that the bed and bedding did not provide the comfort you expected. Nevertheless, we take your comments about the creaking, the pillows, the duvet, the noise, and the odours in the room and bathroom seriously, and these matters warrant further verification by our team. With regard to the bathroom radiator, it is disconnected from the power supply as part of our energy-saving measures. It can, however, be connected when needed, either by the guest or with the assistance of our team. We regret if this was not clear during your stay. We would also like to point out that our Hotel Info application allows guests to request an additional pillow and other essential items without having to contact Reception by telephone. As part of our commitment to guest satisfaction, ibis offers the Service 15 commitment, which guests may invoke when a service does not correspond to the advertised offer or when a facility or piece of equipment is defective. We are sorry that we did not have the opportunity to address your concerns while you were still at the hotel. Had we been made aware of these issues during your stay, we would have done everything within our capabilities to investigate them promptly and improve your comfort. We would also like to mention that, although a welcome treat was not required under the standard ALL x ibis offer, we arranged one for you as a gesture of hospitality, with the intention of making you feel welcomed and appreciated. We are genuinely sorry that the overall experience overshadowed this gesture. Regarding your request for compensation in the form of Status Points, we understand your wish for this solution, particularly as you are working towards Diamond status. However, in accordance with the ALL loyalty programme rules, hotels are able to award Reward points but cannot directly credit Status points. Status points are accumulated independently according to the programme's calculation rules, which are available on the official website: www.all.accor.com. Nevertheless, as a gesture of goodwill and in recognition of the disappointment you experienced, we would like to offer you 4,000 ALL Reward points, equivalent to €80 in value. We hope this gesture demonstrates our sincere wish to make amends and that it may help restore some of your confidence in our hotel and the ALL loyalty programme. We recognise that these explanations do not undo the disappointment you experienced, and we do not wish to diminish the seriousness of your feedback. Please accept our sincere apologies once again. Your comments are valuable to us, and we will use them to review the matters raised and continue improving our standards and the service we provide. Best regards, Julia Biernacka Guest Experience Specialist

Dear Nataliia, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Mr. Burak, Thank you very much for sharing your wonderful feedback! We are delighted to hear that you appreciated our friendly team, convenient location, delicious restaurant offerings, and the cleanliness and comfort of our rooms. It is always a pleasure to know that our guests enjoy their stay with us. Your kind words are a great motivation for our entire team. We look forward to welcoming you back to our hotel in the future! Best regards, Julia Biernacka Guest Experience Specialist

Dear Ignas, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Jakob, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Yoshitsugu, Thank you very much for your kind words and for your continued loyalty to our hotel. We are delighted to hear that our team made your stays relaxing and enjoyable, and we truly appreciate your recognition of their friendliness and helpfulness. It means a great deal to us that you enjoy returning to our hotel. Thank you also for sharing your feedback regarding the meeting room area. We completely understand how conversations in the corridor may have affected your comfort, even if only occasionally. For your next stay, we will be happy to allocate a room on a different floor, away from the meeting facilities, to ensure an even more peaceful experience. We sincerely appreciate your understanding and are very pleased to know that you plan to visit us again. We look forward to welcoming you back soon. Best regards, Julia Biernacka Guest Experience Specialist

Dear Melvin, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Szanowny Panie Krzysztofie, Dziękuję za podzielenie się z nami Pana opinią po pobycie w ibis Warszawa Centrum. Cieszę się, że udało nam się zapracować na Pana wysoką ocenę i mam nadzieję, że uda nam się gościć Pana ponownie w naszym hotelu w przyszłości. Serdecznie pozdrawiam, Julia Biernacka Guest Experience Specialist

Dear Tulio, Thank you for sharing your kind feedback. We are delighted to hear that you had a lovely extended weekend in Warsaw and enjoyed your stay with us. It is great to know that you found our hotel clean, comfortable, and conveniently connected to public transportation. Your compliments about our staff mean a great deal to us. We are thrilled that their service helped make your stay perfect. We will be sure to share your kind words with the entire team. We look forward to welcoming you back on your next visit to Warsaw! Best regards, Julia Biernacka Guest Experience Specialist

Dear Roberts, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Sergey, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay and especially appreciated our filtered water stations and breakfast offering. It is wonderful to know that the quality and variety of our breakfast exceeded your expectations. At the same time, we sincerely apologize for the shortcomings you experienced in the bathroom. Cleanliness is one of our top priorities, and your comments regarding the hair and odor have been shared with our housekeeping team so that we can address these issues and prevent them from recurring. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even better experience on your next visit. Best regards, Julia Biernacka Guest Experience Specialist

Dear George, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the cleanliness and functionality of our hotel, as well as the quality of our breakfast. It’s also wonderful to know that our front desk team provided you with excellent support during your stay. Your kind words are a great motivation for our entire team and encourage us to continue providing our guests with a comfortable and welcoming experience. We hope to have the pleasure of welcoming you back to ibis Warszawa Centrum on your next visit to Warsaw! Best regards, Julia Biernacka Guest Experience Specialist

Dear Julia, Thank you for sharing your feedback. As an ibis hotel, we are a 2-star brand and our rooms are designed and equipped in accordance with the standards and requirements for this category, including room size and layout. We understand that guests have different expectations regarding space and room amenities. For those seeking larger rooms and additional facilities, we would be delighted to recommend our sister brands such as Novotel, Mercure, or Sofitel, which offer 4- and 5-star accommodation with more spacious room options. We appreciate your comments and hope to have the opportunity to welcome you again in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Hilda, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Kyle, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist

Dear Alan, Thank you for sharing your opinion after your stay at the ibis Warszawa Centrum. I am glad that we managed to earn your high rating and I hope that we will be able to host you again in our hotel in the future. Best regards, Julia Biernacka Guest Experience Specialist