Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,843 reviews

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Description

Hotel extras

  • Located in the heart of Warsaw, near the Saxon Garden and the Old Town

  • The ultimate relaxation: heated pool with mirror ceiling and wellness area

  • The award-winning La Brasserie Moderne with an open kitchen and seasonal menu

  • Delicious buffet breakfast with local and international dishes

  • Les Clefs d'Or Concierge

Our accommodation(s)

Book this hotel
Room 1

A comfortable room with two Sofitel MY BEDs, ideal for people traveling together. Modern interior, Balmain toiletries, and functional amenities ensure a comfortable and relaxing stay.

  • Views:

    Courtyard View or Park view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View or Park view

A room on the upper floor with lots of light and privacy. Sofitel MY BED, elegant interiors, relaxation and work area, fast Wi-Fi, Bose system and Balmain cosmetics create a peaceful urban oasis.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Modern and bright room with 2 Sofitel MY BED beds. Comfortable lounge area, workspace, WIFI, Bose sound system and Balmain toiletries provide comfort and convenience for both business and leisure travel.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Elegant room with view of Pilsudski Square and National Opera. Bright interiors, Sofitel MY BED, relaxation area, desk, WIFI, Bose system and Balmain cosmetics create comfortable space in heart of Warsaw.

  • Views:

    Historic side view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spacious family room with two Sofitel MY BED beds. Soundproofed interiors, tea and coffee facilities and Balmain cosmetics ensure a comfortable stay for the whole family.

  • Views:

    Park view

Max. number of persons
5
Area
From 54 m² / 581 sq ft

Bedding

Twin bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PRESTIGE SUITE, Pilsudski Square view

Luxury suite with spacious living area and Sofitel MY BED. Perfect for relaxation and gatherings. Finished in an elegant style, with Balmain cosmetics, it offers refined comfort and timeless elegance.

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

OPERA SUITE, Pilsudski Square view

Spacious Suite with kitchenette and Sofitel MY BED, ideal for longer stays. Elegant interiors, Balmain cosmetics and a view of Piłsudski Square create an exceptional place for relaxation.

  • Views:

    City View or Historic side view

Max. number of persons
2
Area
From 83 m² / 893 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

IMPERIAL SUITE, Sauna and Jacuzzi

Immerse yourself in spacious suite overlooking Pilsudski Square. Relax in Sofitel MY BED, unwind in bathroom with bathtub and shower, or enjoy bio fireplace in elegant living room with comfortable sofas.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 122 m² / 1313 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
Poland

GPS:52.240074, 21.013284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 368 rooms
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 23 connecting rooms
  • 368 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Italian
  • Polish
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

18 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

VICTORIA WELLNESS

  • Covered
  • On site

Fitness center

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 170 m / 557.743 ft
  • Parking pricing: 200 PLN 200 PLN Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Start your day in a family style in the restaurant, whose cozy decor allows guests to feel like they are in their kitchen. The breakfast buffet offers a wide range of Polish and international dishes.

Our lively bar, overlooking Pilsudski Square, is the ideal place for social and business meetings. The bar offers excellent aperitifs, signature cocktails, and light snacks during sports broadcasts.

For perfect start to morning, visit our exquisite breakfast buffet in cozy Kitchen Gallery restaurant. Taste exceptional menu of dishes prepared to order, or savor breakfast in tranquility of your room.

Enjoy a relaxing break in an intimate atmosphere. An indoor heated swimming pool with a magic mirrored ceiling will make bathing a real pleasure.

A luxurious training space for guests seeking the highest quality wellness experiences. Our gym offers state-of-the-art Technogym equipment. Train according to personalized plans, using modern machines.

Our Victoria Wellness center offers with a wide range of treatments, massages, and rituals. Dimmed lighting creates a unique atmosphere in the modern spa, which also offers a pool, sauna, and gym.

The proximity to the churches and chapels of Warsaw makes our hotel the perfect place to host a wedding reception. Beautiful interiors, discrete service and the craftsmanship of regular and pastry chefs will ensure that your wedding day is one of the most wonderful days of your life.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,843 reviews

Customer review rating 5.0/5

Michael M. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Yevhenii B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Scott S. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Wojciech T. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Lynn R. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Tatjana K. Couples - Confirmed reviews ALL

Clean rooms, pleasant staff, good location and an excellent food at breakfast

Customer review rating 5.0/5

Michael M. Couples - Confirmed reviews ALL

Beautiful hotel, fantastic room with amazing bed. The breakfast was outstanding as well.

Customer review rating 3.0/5

Yevhenii B. Business - Confirmed reviews ALL

The experience is good for 3,5-4* hotel, but not for the 5 star

Customer review rating 5.0/5

Scott S. Couples - Confirmed reviews ALL

Room was great, but what really stood out was how each and every staff member we encountered we’re always very helpful, friendly, and very customer service oriented

Customer review rating 5.0/5

Wojciech T. Couples - Confirmed reviews ALL

Greatest accommodation and service

Customer review rating 4.5/5

Lynn R. Business - Confirmed reviews ALL

Excellent hotel with comfortable rooms, good breadkfast, very helpful staff

Customer review rating 4.5/5

Hirofumi Y. Families - Confirmed reviews ALL

This hotel is very well located with easier access to sightseeing and eating. The room is very clean, neat and of good size to comfortably stay with.

Customer review rating 5.0/5

Emil L. N. Business - Confirmed reviews ALL

Everything was amazing! Lovely rooms, amazing bed, restaurant top class and conference facilities on point.

Dear Mr. N., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are truly delighted to hear that you had an amazing experience with us and that you appreciated the comfort of our rooms, the quality of our beds, our restaurant offering, and our conference facilities. It is always rewarding to know that our services and facilities contributed to a successful and enjoyable stay. Your kind words are a great motivation for our entire team to continue delivering exceptional experiences to our guests. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the near future. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 5.0/5

Geoff W. Couples - Confirmed reviews ALL

Amazing hotel, great staff, perfect stay. The pool is fantastic, ambient and peaceful. Really enhanced our holiday, thank you!

Dear Mr. W., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are truly delighted to hear that you had a perfect stay and that you enjoyed our hotel, the friendliness of our team, and the relaxing atmosphere of our swimming pool. It is especially rewarding to know that these elements contributed to making your holiday even more enjoyable. Your kind words are a great source of motivation for our entire team and encourage us to continue providing memorable experiences to all our guests. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the near future. Kind regards, Olga Kiewel Guest Relations Specialist

Customer review rating 4.0/5

Evelyn C. Friends - Confirmed reviews ALL

Our stay was very good. The bedroom was comfortable, however the bathroom could be improved. Additional towels would have been great and the water pressure in the shower was very poor.

Dear Ms. C., Thank you very much for sharing your feedback with us and for taking the time to review your stay at Sofitel Warsaw Victoria. We are pleased to hear that you had a very good experience overall and that you appreciated our convenient location and the comfort of your bedroom. At the same time, we sincerely appreciate your comments regarding the bathroom facilities. We are sorry to hear that the number of towels and the shower water pressure did not meet your expectations. Your remarks have been shared with the relevant teams for review, as we continuously strive to improve the comfort and experience we provide to our guests. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Joseph S. M. Couples - Confirmed reviews ALL

We were very satisfied with our stay. Because of a delayed flight we missed our connection at Chopin airport. We were very lucky to get your last room. We were there only part of the day but had a great stay. Thank you

Dear Valued Guest, Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that, despite the unexpected change in your travel plans, you had a pleasant experience with us. We are pleased that we could welcome you at such an important moment and provide you with a comfortable stay, even for a short visit. Thank you for choosing Sofitel Warsaw Victoria. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for a longer stay in the future. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 4.5/5

John M. Friends - Confirmed reviews ALL

We had a great stay here, the hotel is well located and well maintained. Rooms and facilities where all great. I will definitely return here if going to Warsaw again.

Dear Mr. M., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed your experience with us and appreciated our convenient location, well-maintained facilities, and the comfort of our rooms. It is truly rewarding to know that your stay met your expectations. Your kind words and intention to return are a great compliment for our entire team and a wonderful motivation to continue providing exceptional experiences to our guests. We sincerely look forward to welcoming you back to Sofitel Warsaw Victoria during your next visit to Warsaw. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 4.0/5

Elsa D. Couples - Confirmed reviews ALL

On the 2nd August 2026, late evening, we needed to cancel our breakfast reservation for the following morning because we planned to leave very early to visit a nearby town. Using the telephone in our room, we called Reception, Concierge and the Bar, but none of these contact points answered. We then called the Sofitel’s international customer telephone number from our Australian mobile phone, yet that call also went unanswered. Eventually, we were forced to leave our room and go downstairs, mobile phone in hand, while it continued ringing at Reception. When we arrived, the gentleman at Reception could clearly hear that our call was coming through, but had chosen not to answer it. His explanation was simply that he was busy. We found this response wholly inadequate and the level of service extremely disappointing for a five-star hotel. While we appreciate that staff may occasionally be occupied, guests must still be able to contact Reception—particularly late at night. At the very least, the call should have been acknowledged or returned promptly. Hotel guests are paying for and entitled to the standard of attentive service that the Sofitel name promises, and regrettably, this experience fell well below that standard.

Dear Elsa D., Thank you for taking the time to share your experience regarding your recent stay at Sofitel Warsaw Victoria. We are pleased to know that you found our location convenient for exploring the Old Town and that your overall stay was comfortable. Your feedback regarding the incident you encountered with the communication during your breakfast reservation is invaluable to us. I sincerely apologize for the inconvenience you faced when trying to reach our team late in the evening. It is our priority to ensure that all guests can easily connect with our staff, particularly during late hours when assistance may be required urgently. Your experience indicates a lapse in our service delivery, and I understand how frustrating it must have been to find that your calls went unanswered. While our team strives to provide attentive service, it is clear that we fell short in this instance. Please be assured that your comments have been shared with the relevant department to reinforce the importance of consistent communication and responsiveness at all times. We recognize that our guests expect a high level of service, and feedback such as yours is crucial in helping us identify areas for improvement. We are committed to ensuring that future experiences align more closely with the standards associated with the Sofitel brand. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Sofitel Warsaw Victoria in the future, where we will strive to provide you with a seamless experience that meets your expectations. Sincerely, Łukasz Gąsior Guest Relations Manager

Customer review rating 5.0/5

Marcin S. Business - Confirmed reviews ALL

Perfect service, best hotel breakfasts in Warsaw, excellent location.

Dear Mr. S., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you appreciated our service, breakfast experience, and our excellent location in the heart of Warsaw. Your kind words are a great recognition for our entire team and a wonderful motivation to continue providing exceptional experiences to our guests. We truly hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the near future and creating another memorable stay for you. Kind regards, Olga Kiewel Guest Relations Specialist

Customer review rating 4.5/5

Andrei S. R. Couples - Confirmed reviews ALL

The hotel itself is amazing, both the facilities and room. The highlight goes to the bed and the spa areas. As Accor Gold member, got an upgrade and very nice and thoughtful amenities. Not giving a 10 as the staff during breakfast was not good and there was some confusion with the skip the clean. Besides that, all perfect!

Dear Andrei S. R., Thank you for sharing your experience at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed our facilities, the comfortable bed, and the spa areas. Your feedback regarding the breakfast service and the confusion with the housekeeping is duly noted. We strive to provide exceptional service, and we will review your comments to enhance our guest experience further. We appreciate your loyalty as an Accor Gold member. Sincerely, Łukasz Gąsior Guest Relations Manager

Customer review rating 4.5/5

Paulo E. Business - Confirmed reviews ALL

All could be perfect if booking could work

Dear Mr. E., Thank you very much for taking the time to share your feedback following your experience at Sofitel Warsaw Victoria. We are delighted to hear that you consider our hotel one of the best in town. It is a great pleasure to know that you enjoyed your overall experience with us. We are sorry to hear about the difficulties you encountered during the booking process. We truly appreciate you bringing this matter to our attention, as guest feedback is essential in helping us improve our services. Should you require any assistance with a future reservation, please do not hesitate to contact our team directly. We would be pleased to assist you and ensure a smooth and enjoyable experience from the very beginning. We look forward to welcoming you back to Sofitel Warsaw Victoria. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 4.5/5

Julie T. Couples - Confirmed reviews ALL

Great location friendly staff quiet rooms

Dear Julie T., Thank you for your kind feedback regarding your recent stay at Sofitel Warsaw Victoria. We are delighted to hear that you appreciated our prime location, friendly staff, and the tranquility of our rooms. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Łukasz Gąsior Guest Relations Manager

Customer review rating 5.0/5

Diana B. Solo - Confirmed reviews ALL

After spending 2 weeks in Poland at 5 different hotels, Sofitel was the best. I walked to museums and to the mall, 20 minutes walk. The breakfast buffet had lots of choices with a chef making eggs of yout choice. The best part was having AC in my room which unfortunately it wasn't the case on my next hotel stays.

Dear Ms. B., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are truly delighted to hear that, among the five hotels you visited during your time in Poland, Sofitel Warsaw Victoria was your favorite. It is a great pleasure to know that you appreciated our convenient location, allowing easy access to Warsaw’s attractions, as well as the comfort of your room. We are also pleased that you enjoyed our breakfast selection and the freshly prepared egg dishes. Your kind words regarding the comfort of our rooms and air conditioning are greatly appreciated, as we always strive to provide our guests with a relaxing and enjoyable stay. Thank you once again for choosing Sofitel Warsaw Victoria. We sincerely hope to have the pleasure of welcoming you back during your next visit to Warsaw. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 4.5/5

David E. Couples - Confirmed reviews ALL

Overall great experience. Front desk staff was excellent. Bar staff was weak. Bartenders were more interested in chatting amongst themselves versus waiting on guests.

Dear Mr. E., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to know that you enjoyed our convenient location, clean rooms, and that our Front Desk team contributed to your positive experience. At the same time, we sincerely regret that your experience at the bar did not meet your expectations. Please accept our apologies for the level of attentiveness you encountered. Your comments have been shared with the relevant team, as we continuously strive to improve the quality of our service. We truly appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria for an even better experience. Kind regards, Sofitel Warsaw Victoria Team

Other web-users rate our hotel

  • 1,476 reviews 9.5/10 Location
  • 1,644 reviews 8.1/10 Room
  • 2,059 reviews 8.9/10 Service
  • 22 reviews 7.1/10 WiFi
  • 1,097 reviews 9.2/10 Breakfast
  • 837 reviews 9.1/10 Food
  • 498 reviews 8.5/10 Cleanliness
  • 375 reviews 9.1/10 Pool

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