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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.6/5 6,122 reviews
Sofitel Warsaw Victoria
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Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 18 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065
warsaw
poland

Tel: +48226578011

Fax: (+48)22/6578057

Contact email

Check-in from 14h00

Check out up to 12h00

  • AUTOBUS :   175 or 116 UNIWERSYTET BUS STATION

  • METRO :   ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Our accommodations

Our hotel has 366 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

CLASSIC ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 27m²

CLASSIC ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 27m²

SUPERIOR ROOM, 1 King Size Bed, Higher Floor

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds, Higher Floor

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 27m²
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed, Separate Living room

  • Max. number of persons: 2
  • Area: From 40m²
  • Views: City side, Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE, 1 King Size Bed, Pilsudski Square View

  • Max. number of persons: 2
  • Area: From 55m²

OPERA SUITE, 1 King Size Bed, Kitchenette

  • Max. number of persons: 2
  • Area: From 83m²
  • Views: City side, Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, Sauna and Jacuzzi

  • Max. number of persons: 2
  • Area: From 122m²
  • Views: Historic side view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

CLASSIC JUNIOR SUITE, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 40m²
  • Views: Historic side view, City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Classic Junior Suite, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 40m²
  • Views: Park view, City side, Courtyard side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

LA BRASSERIE MODERNE

Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KITCHEN GALLERY

Type of cuisine: International

Start your day at our welcoming restaurant, where you'll feel right at home. We offer a buffet breakfast with a wide selection of Polish and international dishes and Sunday brunch, which families with children can enjoy.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VICTORIA LOUNGE

Photo non contractuelle / Strictly non binding

Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,122 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,983 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Magnificent

TripAdvisor rating 4.5/5

Trip562602 Business - 16/02/2020 TripAdvisor review

Our stay at this wonderful hotel and conference center worked very well for us, and we are looking forward in continuing our strong collaboration on a magnificent stays in Warsaw. Thank you to the whole team. It was highly appreciated all the attention you gave us and our guests.

overall ok but not more

Customer review rating 4.6/5

Silver Business - 15/02/2020 Confirmed reviews ALL

Room good, but was too hot for good sleep, though AC was at lowest. Fitness room & pool ok for hotel - but both tiny and not for workout. Sauna was good. Breakfast good, but the "coffee ritual" was just unbearable - it is hard to get the cup filled, a serious MINUS for you. I could get my cup filled by myself, not to wave hands and beg for attention. Checkin was pleasant, the room was ready at 12, checkout at 10am was PAINFULLY SLOW, I spent like 20 min - though only 3 persons were before me.

Dear Mr. S., I am grateful that you have taken the time to share your thoughts on your recent stay with us at the Sofitel Warsaw Victoria. On behalf of the entire Sofitel team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your impression of the hotel was negatively affected by inefficient air conditioning system in your room. Also I would like to kindly apologize you for not good enough service at our breakfast and reception. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. I truly hope that the overall satisfaction of your stay remains a positive one, and that we will soon have another chance to regain your trust and contentment by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

nice experience

Customer review rating 4.6/5

Anonymous Business - 14/02/2020 Confirmed reviews ALL

good room, food and overall experience

very relaxed hotel! excellent service

Customer review rating 4.6/5

Judith Business - 13/02/2020 Confirmed reviews ALL

Excellent service, good facilities and very near to the old town!

Lovely Hotel

Customer review rating 4.6/5

J F. G. Friends - 13/02/2020 Confirmed reviews ALL

Great hotel, excellent service, friendly staff and fantastic swimming pool, overall more than exceeded my expectations.

Great hotel in a great location

Customer review rating 4.6/5

Luke W. Business - 11/02/2020 Confirmed reviews ALL

I was in Warsaw for business, had a great stay at the Sofitel. The pool facility was great, the restaurant and breakfast really nice, the room and bed very comfortable and the location was perfect.

Dear Luke W., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have noted that you are satisfied with your experience at La Brasserie Moderne. We are trying to raise our statistics on TripAdvisor, therefore we will be very pleased if you could share your positive comment with TripAdvisor community. https://pl.tripadvisor.com/Restaurant_Review-g274856-d58…-Reviews-La_Brasserie_Moderne-Warsaw_Mazovia_Province_Central_Poland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michał Nasiłowski

Business trip in Warsaw

TripAdvisor rating 4.5/5

philippe t Business - 11/02/2020 TripAdvisor review

Great place. With the French touch. Walking distance to the old city. I’m used to stay in Sofitel hotel. Always satisfied. I enjoyed the quality of service and the room or suite. I recommend this hotel definitely.

Good stay

Customer review rating 4.6/5

Anonymous Business - 08/02/2020 Confirmed reviews ALL

Comfortable hotel, nice design

Okay

Customer review rating 4.6/5

Brian S. Friends - 05/02/2020 Confirmed reviews ALL

Air con never worked

Dear Mr. S., First of all I wish to thank you on behalf of the entire Sofitel Warsaw Victoria team for taking the time to give feedback following your recent stay with us. Please accept my most sincere apologies for any discomfort you have experienced during your stay due to inefficient air conditioning system in your room. I do understand how negative of an impact this issue has had on the quality of your stay. I would like to assured you that I have passed along your feedback to the adequate department in order to assure that this situation does not occur in the future. On behalf of the entire Sofitel Warsaw Victoria team, I hope to have the chance to welcome you again soon in our hotel, to ensure that your next stay with us will fulfill your expectations. Yours sincerely, Joanna Majerowicz Guest Relations Specialist

Perfect location, nice people

Customer review rating 4.6/5

Siarhei M. Families - 05/02/2020 Confirmed reviews ALL

Everything was perfect, definitely coming back again

Efficient service, clean hotel

Customer review rating 4.6/5

Mrs I. K. Business - 04/02/2020 Confirmed reviews ALL

Very satisfied I will definitely book the hotel again

Great service from employees.

Customer review rating 4.6/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Very professional and comfortable stay.

A very comfortable stay

Customer review rating 4.6/5

Claire W. Couples - 29/01/2020 Confirmed reviews ALL

We loved the hotel - great location, the best hotel breakfast I've ever had, attentive staff. The pool area was so relaxing! My only criticism would be lack of steam room which would just be an amazing addition! Also our shower didn't drain properly so the bath mat was soaked as was the bathroom floor. We received an upgrade and bottle of fizz with chocolates on our wedding anniversary which was a lovely treat! Highly recommended!

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Great stay. Friendly staff and great bar service

Customer review rating 4.6/5

Sean Couples - 29/01/2020 Confirmed reviews ALL

Room was lovely however the fridge was warm and I would have preferred if the king size bed was not two mattresses pushed together as these split during the night

Dear Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. Please be assured that I have shared all of your concerns with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Małgorzata Badełek Guest Relations Manager

Great people creating unique places and unforgettable memories !

TripAdvisor rating 4.5/5

MarcinBSL Solo travel - 29/01/2020 TripAdvisor review

After my 4 years „friendship” with Sofitel Victoria they are always on the same high level with serivce. You can enjoy every second of Your time there. „ Feel like at home” ! Yes here its possible ! Ms. Dominika CH. Thank You for such warm welcome and suport during my stay. Was pleasure to meet You and speak with You !

Dear Guest, Thank you for your loyalty and trust to our Sofitel brand. I truly appreciate the time you took to share your experience according to your recent stay at Sofitel Warsaw Victoria. Our valuable team takes a great pleasure in delivering an exceptionally superior service for all of our Guests and will be delighted to hear the heartwarming feedback on your lovely stay. I am very glad to hear that you have appreciated the diverse services that we present for the pleasure and wellbeing of all of our Guests. Please rest assured that i have shared your compliments with the entire team especialy with Dominika from our Concierge Desk who has provided you with an excellent service and made you stay even more memorable. Thank you again for recommending the Sofitel Warsaw Victoria, and on behalf of the entire team I hope we will have the chance of welcoming you back to the hotel in the near future Yours sincerely, Małgorzata Badełek Guest Relations Manager

Very good hotel, but I didn't like deliberate fooling

Customer review rating 4.6/5

Bernarda Friends - 28/01/2020 Confirmed reviews ALL

I have booked 2 Junior suites (one for me and my husband and the other for friends). The reason why I have chosen to book Junior suite was because on the list of amenities it was stated "mini bar". While other types of room also have mini bar in their room (luxury and superior room), it is not included in the price and therefore not listed. When I spoke to the reception guy, he told me that I have misunderstood that mini bar is included in the price of the room. I tried to explain to him that other rooms also have mini bar, but it is not listed on the list of amenities for cheaper rooms, only for Suites. Furthermore, I have showed him the website of Sofitel Singapore where mini bar is not included in the price when staying in Junior suite - and while mini bar is on the list of amenities, it is stated next to that "additional fee applies". Furthermore, I have asked the guy if all the amenities listed for Junior suite are included in the price - there are 13 amenities listed. We went through each one of them and he said that 12 of them are included in the price, but mini bar was the only one not included. So, how am I supposed to know that? It is not written "extra charge" or "additional fee" or whatever. Maybe next time I will have to pay for shower, cause it is also on the list and obviously one cannot assume that what's on the list is included in the price?!? No such statement as "additional fee applied" was written anywhere when I've booked Junior suite in Sofitel Warsaw nor it is written today. That is why I cannot accept the fact that I have misunderstood. Usually, when staying in 5* hotels, more expensive rooms are, more amenities are included (which is logical). Some hotels offer free mini bar, some offer free transport from the airport etc. But having written down mini bar (without writing that it is not included in the price) on the list of amenities you are deliberately fooling people that mini bar is actually included in the price. Best regards, Prof. Bernarda S.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Not well adjusted to business guests

Customer review rating 4.6/5

Ana P. Business - 26/01/2020 Confirmed reviews ALL

My room had only a coffee table, not a proper desk so I couldn’t work normally for one night (I got a table for the other night). The default temperature in the meeting rooms was 18 which is way below a nice working temperature, especially for women, I caught a cold during the day because of this.

Dear Mrs. P., I am grateful that you have taken the time to share your thoughts on your recent stay with us at the Sofitel Warsaw Victoria. On behalf of the entire Sofitel team, I apologize for any inconvenience you have experienced during your stay. I am truly sorry to hear that your first impression of the hotel was so negatively affected by your dislike in our room standard due to the missing business corner. Moreover, I am very sorry to hear that the conditions in which you found your room have not been to the high standards of the service we are dedicated to offer to each and every Guest. Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Małgorzata Badełek Guest Relations Manager

Felt like home

Customer review rating 4.6/5

Lovetotravel Business - 26/01/2020 Confirmed reviews ALL

Really nice welcome, rooms are cozy and service just perfect! Thank you so much for a great stay at your hotel!

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Well loacation of hote in centr of Warsaw

Customer review rating 4.6/5

Tomas H. Business - 24/01/2020 Confirmed reviews ALL

All is on very high level. I am extremely satisfied with Sofitel in Warsaw.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest Relations Specialist

Always a nice stay!

Customer review rating 4.6/5

Andrew H. Couples - 24/01/2020 Confirmed reviews ALL

Always a good stay, great location and good quality amenities. Nice to be welcomed back as a returning guest, nice touch.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Majerowicz Guest relations Specialist
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