Sofitel Warsaw Victoria Hotel 5 stars

Stayed at this hotel many times before and the service is always great however this time it wasn’t so good. On the second night of our stay we tried to order room service just after midnight and couldn’t get through to anyone. I tried for about 30 mins and no answer. I then tried calling the front desk and even the bar but still noone answered. Eventually I gave up. Really poor for a supposed 5* hotel. I gave my feedback the next day to the girl at the front desk and she said it was due to COVID there is only 1 person covering room service and front desk so they are doing everything. Again, pretty poor service. Such a shame as I love the hotel and location and the pool but I’m not sure I will be back.

Tasty breakfast and very nice rooms. There are people who are not wearing masks, also in elevator without masks, COVID policy not enforced. It looks like not enough staff, was trying to call to the restaurant, didnt managed to get an answer, even after calling 5-6 times.

We really enjoyed our stay, the breakfast was excellent and the room was very comfortable, the bed and pillows was so comfortable! Reception staff very friendly as we’re all staff Highly recommended

We had great stay, the only think I can fault them is I asked for extra duvet (kids been sharing a bed) but never had this request filled. Room was clean and well looked after and swimming pool is just great. Will definitely stay again!

The stay was perfect as ever. Piotr and Paulina from Customer Relations Team displayed immaculate customer service skills - something that other Accor hotels' staff members should learn from them! Everything was good. Not a single flaw in throughout the whole stay. Thank you ever so much!

The stay was very good. A problem with noisy air conditioned was fixed, after I realized when was coming from. Everything else was really very, very good. What I didn't like were "transparent" night stands and table (no drawers). A small desk in the bedroom would be more appropriate.

How ironic to send me a satisfaction survey whereas I sent you an email to tell you that my stay was not right, to which I only received the invoice as an answer and my comments were just totally ignored by your staff. The experience is a disaster and you are harming the brand.

ing was beautiful, Thank you so much Sofitel team

Whilst guidance/rules for hotel users were clearly articulated in various information sources, they were not enforced. Many people wandering around without masks and not maintaining social distance, getting into elevators when guidance said otherwise, and worst of all a fully fu CRUK I got buffet breakfast with all diners handling the same hot plate lids, serving spoons etc - we had breakfast in the hotel on day 1 but went elsewhere for the next five days. So overall, we did not feel covid secure, making the stay more uncomfortable than we had hoped

No friendly service. No cleaning in the room during the stay. Good food & nice atmosphere

The best hotel I've ever stayed in when in Warsaw. Location is very central - 3 min walk from Krakowskie Przedmieście. Spa facilities - excellent. The restaurant in the lobby - one of the best restaurants in Poland. I recommend!

covid wise hmm... terrible. desinfectants in the lifts yeah but three days there and all three days were empty. breakfast - lots of people without masks on when not sitting - staff never me tioned the requirement to anyone. when checked in and arrived to the room - no soap - had to request it, batteries in the remote control down - had to request a replacement, bathroom scales there but.... surprise, yeah no batteries. generally, the base is there but attention to details and service not really 5* hotel.

You have to keep in mind that this is a review for a Sofitel and not for an Ibis meaning that the rooms and service are excellent but is exactly as you would expect from a Sofitel. The reception was perfect and very friendly where they went the extra mile to make your stay pleasant. The hotel itself is a bit outdated without it being disturbing. Breakfast is very nice but I was missing a little bit the extra touch in comparison with Novotel / Mercure. The bar is nice but it was a pleasant surprise that the bartender made a cocktail that wasn't in the standard selection. Overall a very pleasant experience.

This is the best hotel in Warsaw and even in this part of Europe . Try yourself and you will see . Very well placed with an easy access to the old town and main economic point of interest . Large view to the old part of the city and the swimming pool you have never seen .

This is my second stay at the hotel and I was warmly welcomed with a personal note and the service was it extended before the room upgrade was a welcome surprise and all the amenities and facilities are fantastic I highly recommend the pool and also having a drink at the bar with a fantastic view of the local monument and, we got to watch the military training for a big Parade right from my hotel window