Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.6/5 2,663 reviews

Sofitel Warsaw Victoria - Image 1
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Description

Hotel extras

  • Located in the heart of Warsaw, near the Saxon Garden and the Old Town

  • The ultimate relaxation: heated pool with mirror ceiling and wellness area

  • The award-winning La Brasserie Moderne with an open kitchen and seasonal menu

  • Excellent breakfast buffet with local and international cuisine

  • Les Clefs d'Or Concierge

Our accommodation(s)

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Room 1

Hotel location

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
Poland

GPS:52.240074, 21.013284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,663 reviews

Customer review rating 5.0/5

Marian K. Business - Confirmed reviews ALL

Dear Mr. K., Thank you for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you had an excellent overall experience and that you appreciated the cleanliness of the hotel, the quality of the food, and the friendliness of our team. Your kind words regarding the service provided by Angelika are especially appreciated and will be shared with her and the relevant department, as such recognition is a great motivation for our staff. We are truly pleased that you felt well taken care of and that our team was able to meet your expectations throughout your stay. Your feedback means a lot to us and encourages us to continue delivering high standards of service. We look forward to welcoming you back again in the future. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 0.5/5

Liudmyla K. Couples - Confirmed reviews ALL

Dear Mrs. K., Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet your expectations and that your stay fell short of the standards you associate with the Sofitel brand. Please accept our sincerest apologies for any disappointment caused. Guest feedback is extremely important to us, and we regret that we were unable to provide the level of service and comfort you expected. Your comments have been shared with the relevant teams for review and consideration. We appreciate your honesty and hope that you may give us another opportunity in the future to restore your confidence in our hotel. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 4.5/5

Debra H. Business - Confirmed reviews ALL

Dear Ms. H., Thank you for sharing your feedback and for awarding us such a positive rating. We are delighted to learn that you were pleased with the service provided during your late arrival and that our reception team was able to promptly resolve the room allocation issue. Ensuring our guests' comfort and satisfaction is very important to us, and we are pleased that our colleague was able to assist you efficiently. Your kind words are greatly appreciated and will be shared with the team. We hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the near future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Larry M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you very much for sharing such wonderful feedback following your recent stay at Sofitel Warsaw Victoria. We are truly delighted to read that the service, amenities, and atmosphere contributed to making your trip such a memorable experience. Your kind words regarding our team are greatly appreciated and will be shared with all colleagues mentioned, as well as with the wider team. Recognitions such as yours are a great source of motivation for all of us to continue delivering exceptional service and creating memorable stays for our guests. We sincerely hope to have the pleasure of welcoming you back in the near future. Kind regards, Olga Kiewel Guest Relations Specialist

Customer review rating 4.5/5

Derrick T. Couples - Confirmed reviews ALL

Dear Mr. T., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to know that you enjoyed a comfortable and clean environment, as well as the friendliness of our team. It is especially rewarding to hear your kind words about our breakfast and that you had such a wonderful stay with us. Your recommendation means a great deal to our entire team and serves as a strong motivation to continue delivering excellent service. We truly hope to have the pleasure of welcoming you back in the near future. Kind regards, Inga Górna Guest Relations Specialist

Other web-users rate our hotel

  • 1,399 reviews 9.5/10 Location
  • 1,577 reviews 8.1/10 Room
  • 1,963 reviews 8.9/10 Service
  • 25 reviews 6.8/10 WiFi
  • 1,039 reviews 9.4/10 Breakfast
  • 809 reviews 9.1/10 Food
  • 476 reviews 8.3/10 Cleanliness
  • 365 reviews 9/10 Pool

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