Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 2,828 reviews

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Description

Hotel extras

  • Located in the heart of Warsaw, near the Saxon Garden and the Old Town

  • The ultimate relaxation: heated pool with mirror ceiling and wellness area

  • The award-winning La Brasserie Moderne with an open kitchen and seasonal menu

  • Delicious buffet breakfast with local and international dishes

  • Les Clefs d'Or Concierge

Our accommodation(s)

Book this hotel
Room 1

A comfortable room with two Sofitel MY BEDs, ideal for people traveling together. Modern interior, Balmain toiletries, and functional amenities ensure a comfortable and relaxing stay.

  • Views:

    Courtyard View or Park view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View or Park view

A room on the upper floor with lots of light and privacy. Sofitel MY BED, elegant interiors, relaxation and work area, fast Wi-Fi, Bose system and Balmain cosmetics create a peaceful urban oasis.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Modern and bright room with 2 Sofitel MY BED beds. Comfortable lounge area, workspace, WIFI, Bose sound system and Balmain toiletries provide comfort and convenience for both business and leisure travel.

  • Views:

    City View or Courtyard View

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Elegant room with view of Pilsudski Square and National Opera. Bright interiors, Sofitel MY BED, relaxation area, desk, WIFI, Bose system and Balmain cosmetics create comfortable space in heart of Warsaw.

  • Views:

    Historic side view

Max. number of persons
3
Area
From 27 m² / 290 sq ft

Bedding

Joinable bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Spacious family room with two Sofitel MY BED beds. Soundproofed interiors, tea and coffee facilities and Balmain cosmetics ensure a comfortable stay for the whole family.

  • Views:

    Park view

Max. number of persons
5
Area
From 54 m² / 581 sq ft

Bedding

Twin bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Kettle

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

PRESTIGE SUITE, Pilsudski Square view

Luxury suite with spacious living area and Sofitel MY BED. Perfect for relaxation and gatherings. Finished in an elegant style, with Balmain cosmetics, it offers refined comfort and timeless elegance.

Max. number of persons
2
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

OPERA SUITE, Pilsudski Square view

Spacious Suite with kitchenette and Sofitel MY BED, ideal for longer stays. Elegant interiors, Balmain cosmetics and a view of Piłsudski Square create an exceptional place for relaxation.

  • Views:

    City View or Historic side view

Max. number of persons
2
Area
From 83 m² / 893 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Ironing board and flat-iron
  • Shoe polisher
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

IMPERIAL SUITE, Sauna and Jacuzzi

Immerse yourself in spacious suite overlooking Pilsudski Square. Relax in Sofitel MY BED, unwind in bathroom with bathtub and shower, or enjoy bio fireplace in elegant living room with comfortable sofas.

  • Views:

    Historic side view

Max. number of persons
2
Area
From 122 m² / 1313 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Radio in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Separate closet
  • Shoe polisher
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Sofitel Warsaw Victoria

ul. Królewska 11
00-065 Warsaw
Poland

GPS:52.240074, 21.013284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 368 rooms
  • 4 rooms for people with reduced mobility
  • 3 family rooms
  • 23 connecting rooms
  • 368 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Spanish
  • Italian
  • Polish
  • Russian

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed WiFi Additional charge

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Business

18 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Well-being

VICTORIA WELLNESS

  • Covered
  • On site

Fitness center

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site

Jogging track

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 40 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 170 m / 557.743 ft
  • Parking pricing: 45.42 € 200 PLN Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Security

  • Extinguisher
  • Sprinkler
  • CO detection in car park
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Start your day in a family style in the restaurant, whose cozy decor allows guests to feel like they are in their kitchen. The breakfast buffet offers a wide range of Polish and international dishes.

Our lively bar, overlooking Pilsudski Square, is the ideal place for social and business meetings. The bar offers excellent aperitifs, signature cocktails, and light snacks during sports broadcasts.

For perfect start to morning, visit our exquisite breakfast buffet in cozy Kitchen Gallery restaurant. Taste exceptional menu of dishes prepared to order, or savor breakfast in tranquility of your room.

Enjoy a relaxing break in an intimate atmosphere. An indoor heated swimming pool with a magic mirrored ceiling will make bathing a real pleasure.

A luxurious training space for guests seeking the highest quality wellness experiences. Our gym offers state-of-the-art Technogym equipment. Train according to personalized plans, using modern machines.

Our Victoria Wellness center offers with a wide range of treatments, massages, and rituals. Dimmed lighting creates a unique atmosphere in the modern spa, which also offers a pool, sauna, and gym.

The proximity to the churches and chapels of Warsaw makes our hotel the perfect place to host a wedding reception. Beautiful interiors, discrete service and the craftsmanship of regular and pastry chefs will ensure that your wedding day is one of the most wonderful days of your life.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,828 reviews

Customer review rating 5.0/5

Momen S. Couples - Confirmed reviews ALL

Dear Mr. S., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable and amazing stay at Sofitel Warsaw Victoria. It is truly rewarding to hear that you appreciated the warm welcome from our General Manager, Ms. Aneta, as well as the exceptional hospitality provided by our team. We will be pleased to share your kind words with Ms. Anna, our Restaurant Manager, and Ms. Olga, our Guest Relations Specialist. Such recognition is a great motivation for our colleagues to continue delivering memorable experiences to our guests. Thank you once again for your appreciation. We look forward to welcoming you back to Sofitel Warsaw Victoria in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Lisa P. Couples - Confirmed reviews ALL

Dear Ms. P., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a great stay at Sofitel Warsaw Victoria and enjoyed our spacious rooms, elegant surroundings, and convenient location. It is also a pleasure to hear that you appreciated the variety of our breakfast selection and had an enjoyable dining experience at Le Brasserie Moderne. Your kind words are a great motivation for our team to continue creating memorable experiences for our guests. We look forward to welcoming you back to our hotel in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Pamela M. Business - Confirmed reviews ALL

Dear Ms. M., Thank you very much for sharing your positive feedback with us. We are delighted to know that you enjoyed the cleanliness, comfort, and convenient location of Sofitel Warsaw Victoria. It is also wonderful to hear that you appreciated our service and breakfast selection. Your kind words are a great motivation for our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to our hotel in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Lev U. Couples - Confirmed reviews ALL

Dear Mr. U., Thank you very much for sharing your wonderful feedback with us. We are truly touched to hear that Sofitel Warsaw Victoria holds such special childhood memories for you and that your recent stay allowed you to create new, romantic moments in Warsaw. We are delighted that you enjoyed our perfect location and the relaxing atmosphere of our pool. Your kind words are a great honor for our team and motivate us to continue creating memorable experiences for our guests. We look forward to welcoming you back to a place that feels like home. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 3.5/5

Thierry A. Business - Confirmed reviews ALL

Dear Mr. S., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable and amazing stay at Sofitel Warsaw Victoria. It is truly rewarding to hear that you appreciated the warm welcome from our General Manager, Ms. Aneta, as well as the exceptional hospitality provided by our team. We will be pleased to share your kind words with Ms. Anna, our Restaurant Manager, and Ms. Olga, our Guest Relations Specialist. Such recognition is a great motivation for our colleagues to continue delivering memorable experiences to our guests. Thank you once again for your appreciation. We look forward to welcoming you back to Sofitel Warsaw Victoria in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Lisa P. Couples - Confirmed reviews ALL

We had a wonderful stay. The room was spacious and the hotel is lovely. The breakfast had plenty of options and we enjoyed the Le Brasserie Moderne restaurant for dinner.

Dear Ms. P., Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a great stay at Sofitel Warsaw Victoria and enjoyed our spacious rooms, elegant surroundings, and convenient location. It is also a pleasure to hear that you appreciated the variety of our breakfast selection and had an enjoyable dining experience at Le Brasserie Moderne. Your kind words are a great motivation for our team to continue creating memorable experiences for our guests. We look forward to welcoming you back to our hotel in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Pamela M. Business - Confirmed reviews ALL

The hotel was clean, very comfortable and in a good location. The service was excellent, as was the breakfast.

Dear Ms. M., Thank you very much for sharing your positive feedback with us. We are delighted to know that you enjoyed the cleanliness, comfort, and convenient location of Sofitel Warsaw Victoria. It is also wonderful to hear that you appreciated our service and breakfast selection. Your kind words are a great motivation for our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back to our hotel in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Lev U. Couples - Confirmed reviews ALL

We had a wonderful, romantic time in Warsaw. Perfectly located and the pool is just paradise!

Dear Mr. U., Thank you very much for sharing your wonderful feedback with us. We are truly touched to hear that Sofitel Warsaw Victoria holds such special childhood memories for you and that your recent stay allowed you to create new, romantic moments in Warsaw. We are delighted that you enjoyed our perfect location and the relaxing atmosphere of our pool. Your kind words are a great honor for our team and motivate us to continue creating memorable experiences for our guests. We look forward to welcoming you back to a place that feels like home. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 3.5/5

Thierry A. Business - Confirmed reviews ALL

Hotel is good and well located. I would just make a comment on the bathrooms which seems to have a problem of water evacuation in the shower (it was the same last time) so if we are not careful, we can flood the bathroom. The cleaning is also sometimes strange. During one day, I had no room cleaned up to 6 or 7PM

Customer review rating 4.0/5

Katheryn S. Business - Confirmed reviews ALL

The big miss in our King room was the lack of a desk. My husband was relegated to using the only chair and a small round table that barely accommodated his laptop and a mouse while I used the narrow TV credenza and the backless stool for my laptop and mouse. Most traveling couples still have work obligations back at home. I can't imagine people visiting on business being very happy with the lack of support within the room. Further, when I needed to print a document, the printer in the small business center was down so I had to email this document to the front desk for printing. We appreciated the great variety of the breakfast buffet that we added to our stay. However, getting access to coffee was a challenge every day. The space felt understaffed although everyone serving beverages was working hard to make it happen. Finally, the pool was down for repairs. Rooms should have been discounted because this was not communicated up front.

Customer review rating 4.5/5

Piotr P. Families - Confirmed reviews ALL

My first choice anytime I'm in Warsaw. Unbeatable location, large comfortable rooms, excellent service and restaurant. Only issue was my room was south facing so got a bit (unseasonably) hot, would be nice to see a ventilation system upgrade, but then again the window is massive so just open that and all is well :)

Dear Mr. P., Thank you very much for sharing your feedback with us. We are delighted to hear that Sofitel Warsaw Victoria remains your first choice whenever you visit Warsaw. It is wonderful to know that you appreciate our unbeatable location, spacious and comfortable rooms, excellent service, and restaurant offering. We also appreciate your valuable comment regarding the room temperature and ventilation system. We understand the importance of maintaining the highest level of comfort for our guests, and your feedback has been shared with our team for consideration. Thank you once again for your loyalty and kind words. We truly appreciate your continued trust and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Mary D. Families - Confirmed reviews ALL

From our reception to house keeping staff to the breakfast crew, especially Lena, we’re always aiming to please.

Dear Ms. D., Thank you very much for sharing your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed the exceptional service provided by our teams across the hotel. Your kind words regarding our Reception, Housekeeping, and Breakfast teams, especially Lena, are truly appreciated and will be shared with them. It is always our pleasure to create memorable experiences for our guests, and we are very grateful for your recognition and continued trust. We look forward to welcoming you back to Sofitel Warsaw Victoria for another outstanding stay. Warm regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Dean B. Couples - Confirmed reviews ALL

alles was perfect

Dear Mr. B., Thank you for your excellent feedback. We are delighted to hear that you found your stay comfortable and that everything met your expectations. It was a pleasure to have you with us at Sofitel Warsaw Victoria, and we look forward to welcoming you back soon. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Margot, C. P. M. A. Business - Confirmed reviews ALL

Pleased by my hotel stay but had to face some unhelpful staff at times, especially during check in and check out. All conciergerie related staff were all very helpful!

Dear Guest, Thank you for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are pleased to hear that you enjoyed a comfortable stay and that our Concierge team made a positive impression with their helpfulness and attentive service. At the same time, we sincerely regret that your interactions with some members of our team during check-in and check-out did not meet your expectations. We strive to provide every guest with a warm welcome and attentive service throughout their stay, and we are sorry that this was not consistently reflected in your experience. Please rest assured that your comments are important to us and will be shared with the relevant team. We appreciate your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay, with the high standard of hospitality you deserve. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Hani V. B. Friends - Confirmed reviews ALL

Beautiful hotel, perfect location, excellent service.

Dear Ms. Hani, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed our beautiful hotel, convenient location, and excellent service. Your kind words mean a great deal to our team and motivate us to continue creating memorable experiences for our guests. It was a pleasure to welcome you to Sofitel Warsaw Victoria, and we look forward to the opportunity of welcoming you back in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Nelly S. Solo - Confirmed reviews ALL

Andre ( concierge) super charming & helpful. Ladies @ frontdesk- friendly & very efficient

Dear Ms. S., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed our central location and that your experience with our team was so positive. It is especially rewarding to know that both our Concierge and Front Desk teams provided you with warm, friendly, and efficient service throughout your stay. Your kind words are a great source of motivation for our entire team and encourage us to continue delivering memorable experiences to our guests. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the near future. Kind regards, Olga Kiewel Guest Relations Specialist

Customer review rating 5.0/5

Debra H. Business - Confirmed reviews ALL

Short three day stay business and family

Dear Ms. H., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to know that you appreciated our location and the quality of your experience during your visit. It is always a pleasure to welcome guests travelling for both business and family occasions. Thank you once again for choosing Sofitel Warsaw Victoria. We sincerely hope to have the pleasure of welcoming you back in the near future. Kind regards, Sofitel Warsaw Victoria Team

Customer review rating 3.5/5

Aleksander B. Couples - Confirmed reviews ALL

4-nights couple city holiday trip

Customer review rating 5.0/5

Steven F. Business - Confirmed reviews ALL

Well located, extremely comfortable bed, good facilities and great breakfast. Took a while to check in, but I think that was timing of arrivals for the conference i was attending. Loved the city too!

Dear Mr. F., Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to learn that you enjoyed our convenient location, comfortable bed, facilities, and breakfast. It is also a pleasure to know that you had the opportunity to explore Warsaw and that you loved the city. We appreciate your understanding regarding the longer check-in time. As you mentioned, it was likely due to the high number of arrivals related to the conference. Nevertheless, we apologize for the wait and appreciate your patience. We truly hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria on your next visit to Warsaw. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Toni S. Business - Confirmed reviews ALL

Swift check in, room ready and tidy

Dear Mr. S., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are pleased to hear that your experience was exactly as expected and that you appreciated the smooth check-in process, as well as the readiness and cleanliness of your room upon arrival. Providing our guests with an efficient welcome and a comfortable, well-prepared room is one of our priorities, and we are delighted that our team contributed to a positive start to your stay. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the future. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.0/5

Michael S. Business - Confirmed reviews ALL

Helpful, apart from the person in the gym who was outright rude.

Dear Mr. S., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are pleased to hear that you appreciated our convenient location and the comfort of our rooms. Your positive comments are greatly appreciated and encourage our team to continue providing a high level of service. At the same time, we sincerely regret to hear about your experience with a member of our gym team. Please accept our apologies for any inconvenience or disappointment this may have caused. This situation does not reflect the level of hospitality and professionalism we aim to provide to our guests, and your feedback has been shared with the relevant department for review. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with an experience that fully meets your expectations. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Joan M. Couples - Confirmed reviews ALL

I was so impressed that we were greeted by name when we arrived, by a car and driver arranged through the hotel. Throughout my booking process the communication was quick and clear. The hotel room was comfortable and the buffet breakfast delicious.

Dear Ms. M., Thank you very much for taking the time to share your wonderful feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you had such a positive experience from the very beginning of your arrival. It is a great pleasure to know that you appreciated the warm welcome, the personalised attention from our team, as well as the smooth communication throughout your booking process. We are also pleased that you enjoyed the comfort of your room and the quality of our buffet breakfast. Creating memorable and personalised experiences for our guests is at the heart of our hospitality, and your kind words are a wonderful encouragement for our entire team. Thank you once again for your lovely comments. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria for another exceptional stay. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 5.0/5

Linda M. Families - Confirmed reviews ALL

I only have good words for the Sofitel Warsaw Victoria. It has everything: comfort, location, service, good bar and restaurant. It is a relaxing experience just being there quietly sipping a glass of wine while looking out one of the very large windows that open up the whole public area of the hotel. Rooms are comfortable and kept immaculately clean. Service is tops.

Dear Ms. M., Thank you very much for taking the time to share such a wonderful review following your stay at Sofitel Warsaw Victoria. We are truly delighted to hear that you enjoyed the comfort of our rooms, our central location, the quality of our service, as well as the atmosphere of our bar and restaurant. It is a great pleasure to know that our hotel provided you with a relaxing experience and that you appreciated the unique character of our public areas. Your kind words regarding the cleanliness of the rooms and the dedication of our team are greatly appreciated. We will be sure to share your feedback with our colleagues, who will be delighted to know that their efforts contributed to making your stay memorable. Thank you once again for your lovely comments. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria for another exceptional experience. Kind regards, Inga Górna Guest Relations Specialist

Customer review rating 4.5/5

Iliya T. Business - Confirmed reviews ALL

Pleasant staff. Nice, comfortable room. Verry good food.

Dear Mr. T., Thank you very much for taking the time to share your feedback following your stay at Sofitel Warsaw Victoria. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location, comfortable room, quality of our cuisine, and the pleasant service provided by our team. Your kind words are greatly appreciated and serve as a wonderful motivation for our colleagues to continue creating memorable experiences and providing warm hospitality to our guests. We sincerely hope to have the pleasure of welcoming you back to Sofitel Warsaw Victoria in the future. Kind regards, Sofitel Warsaw Victoria Team

Other web-users rate our hotel

  • 1,471 reviews 9.6/10 Location
  • 1,653 reviews 8.1/10 Room
  • 2,049 reviews 8.8/10 Service
  • 20 reviews 7.3/10 WiFi
  • 1,083 reviews 9.2/10 Breakfast
  • 810 reviews 9/10 Food
  • 504 reviews 8.3/10 Cleanliness
  • 377 reviews 9.1/10 Pool

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