Sofitel Warsaw Victoria

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Sofitel Warsaw Victoria 5 stars

Customer review rating (ALL Rating) 4.7/5 1,838 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 WARSAW
Poland

Telephone +48 22 657 80 11

Fax +48 22 657 80 57

Contact email

  • AUTOBUS:  175 or 116 UNIWERSYTET BUS STATION

  • METRO:  ONE SWIETOKRZYSKA

  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS:52.240074, 21.013284

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Our guest reviews

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,838 reviews

TripAdvisor Rating  4.5/5  4,232 reviews

Certificate of excellence 2022

Great stay

Customer review rating 5.0/5

Dave Business - Confirmed reviews ALL

Very nice room great staff Thanks!

Great stay every time!

Customer review rating 5.0/5

Kamila G. Business - Confirmed reviews ALL

I've stayed at Sofitel Warsaw Victoria several times and the consistency of superior service and comfort are very consistently delivered! The concierge service provided by Mr. Krzysztof is top notch, same goes for the breakfast room manager and actually the entire staff! I usually do not add breakfast to my room but it is well worth it at Victoria. The beds, and the pillows, are super comfortable ensuring you get a great night of sleep and the delicious camomile tea placed by your bed every night adds this extra touch, and so much better than the usual chocolate. Usually I stay here for business but this time I will have an opportunity to stay with my family and I think that the kids will love this luxurious, yet, very relaxed atmosphere hotel. Also, the location could not be any better! We all look forward to our stay in August.

good

Customer review rating 4.5/5

Aliza M. Families - Confirmed reviews ALL

pleasant and very kind

Good Stay

Customer review rating 4.0/5

B. G. Solo - Confirmed reviews ALL

Nice hotel and great clean room. Well located and short walk to most attractions and restaurants. Had breakfast at the hotel once but very, very expensive.

Well located, friendly staff, rooms + spa a bit dated

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Friendly staff, great location of the hotel, soviet era building architecture + room size ist not to everyones's taste. Quite a large hotel meaning many people are around when fully booked. Hotel was a bit short staffed, leading to waiting times at breakfast. Coffee served was really bad (--> Please Improve). All in all: A good, but not great, 5 star hotel

Extremely satisfied

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great staff with positive attitudes and proactive service. Nothing to complaint about.

Front desk, communication by phone was terrible

Customer review rating 3.0/5

V. Business - Confirmed reviews ALL

Tried to call three times, twice my call was cancelled. Personell could not find my reservation, did not explain about the parking. Never ever.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that your experience did not meet your expectations due to the difficulties you have had with the reaching to our hotel by the phone; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Despite the bad experience you have had, it is our hope to welcome you again in order to show you the improvement and exceed your satisfactory on next occasion of visiting Warsaw. Sincerely, Małgorzata Badełek Guest Relations Manager h3…

Great location great staff

Customer review rating 4.5/5

Peter K. Couples - Confirmed reviews ALL

This was our second stay and suite had been updated which was nice Great view of square

Good location and pleasant staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

This hotel is close to old town and city center. It is very centrally located, with many restaurants and tourist attractions nearby. The staff are pleasant and helpful.

Not enough recognition

Customer review rating 3.5/5

Andrew Families - Confirmed reviews ALL

Don't get me wrong, although the hotel is a bit dated, the interior was recently renovated and looks amazing. The location too, was perfect, not so much in the busy street, but close and accessible enough. I'm just really disappointed with the fact there was almost no recognition for being a long-time Platinum member, besides the offer of a welcome drink. No upgrade, no letter, no name-basis greeting, nothing. And this is not only in this particular hotel, i've experienced it in almost every European based Accor establishment we've been too.

Again...

Customer review rating 4.5/5

T Business - Confirmed reviews ALL

Although I completed this survey already, you have sent me a reminder... not good! Please sort out your IT issues!

Customer review rating 3.5/5

Z Business - Confirmed reviews ALL

Luxury type of room with plastic water bottles and screwed on shower amenities was a very very very bad idea.

One of my favourite hotels so far!

Customer review rating 4.5/5

Karim D. Friends - Confirmed reviews ALL

Staff is wonderful. The bed is soft and giant enough to feel on a cloud. The location and view were wonderful. Clean and very quiet. However, the only cons are: 1) no jacuzzi in the spa area 2) gym is too small 3) missing bottles at their main bar, eg amaretto or lagavulin

Favourite place in Warsaw city centre

Customer review rating 5.0/5

Antonina Solo - Confirmed reviews ALL

Simply excellent :) Excellent location, fantastic rooms with the biggest beds ever, rich, fresh and tasty breakfast, good service - nothing more to ask for :)

Customer review rating 3.5/5

Yf Couples - Confirmed reviews ALL

Found that the room wasn’t kept the best. Restaurant was great

Poor service

TripAdvisor rating 2.0/5

Wojciech G TripAdvisor review

5 strat hotel with unfriendly and inexperienced employees. Interaction with hotel staff was unpleasant. This is not what you would expect, right? Is a nice person at the reception beyond what you can deliver?

Dear Guest, Thank you for choosing our hotel Sofitel Warsaw Victoria hotel and giving the feedback regarding your recent stay in our property. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the service quality that you expected. Thank you once again for bringing all these remarks into our consideration. We all hope that you will give us the chance to restore your confidence in our services on your next occasion of visiting Warsaw. Respectfully, Małgorzata Badełek Guest Relations Manager h3378-gr@sofitel.com

The Best Hotel in Warsaw

TripAdvisor rating 5.0/5

Jacobsxyz TripAdvisor review

For the first time in my life, I am thankful for staying in a hotel. The experience at the Sofitel Victoria is the best that has happened to me so far. I have never seen a staff so dedicated that our stay was great in a hotel. Thank you so much for everything, it was great !!! Me and my family had a fantastic time at the Sofitel Victoria Hotel!!! I believe that this is the best hotel in Warsaw and I will return there for sure

Dear Jacob, Greetings from Sofitel Warsaw Victoria. Thank you very much for the time you spent to share your personal impressions of your recent experience with our hotel. We very much appreciate your feedback regarding your recent stay at the Sofitel Warsaw Victoria and It is always a pleasure to receive positive feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we very much look forward to having the opportunity to serve you again in the future. Sincerely, Sofitel Warsaw Victoria

Underwhelming

TripAdvisor rating 3.0/5

leslietR8971NI Business - TripAdvisor review

Not really a Sofitel standard hotel... very underwhelming. Fridge broke down and reported 3 times at the reception, no one fixed it. stayed 9 nights and bed sheets only changed on the last day...there is no card to place on bed to request change of sheets. The bartender seems to be very busy and long wait to order. understaffed at breakfast and has to keep flagging for coffee...

Dear Mr. Teo, First and foremost thank you for the time you took to discuss with me the detailed information about your recent experience at our hotel. On behalf of Sofitel Warsaw Victoria, I wish to thank you for your trust and choosing our property again during your stay in Warsaw. Please accept my most sincere apologies for any discomfort you have experienced during your stay. Providing impeccable services and facilities to each and every Guest is our utmost priority, and I can assure you that during your next stay with us we will provide you with the efficient service you would expect. Please be assured that I have passed along your feedback to the adequate department in order to assure that this situation does not occur in the future. Please also accept our most sincere apologies if the standards of our hotel have not been to your expectations this time. All in all, I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents Sofitel. In order to make a reservation in our hotel or discuss your future stays please contact me directly. I remain at your disposal. Yours sincerely, Małgorzata Badełek Guest Relations Manager

well placed, nice hotel

TripAdvisor rating 5.0/5

anveis2020 TripAdvisor review

Great hotel, well placed, convenient, great breakfast, nice swimming pool. On the minus side - Had a problem with internet volume. Room too hot. Fitness/pool attendant was rather unpleasant - often not there and aggressive

Dear anveis2020, Greetings from Sofitel Warsaw Victoria . Thank you for taking your time to share with us your January visit to our hotel We are pleased to earned this rating as an outcome of your interaction and experience with us. Once again, we thank you for sharing your experience with us, and we look forward to welcome you back in the future. Sincerely, Sofitel Warsaw Victoria

Excellent location and service

TripAdvisor rating 5.0/5

Sirpa189932 TripAdvisor review

The hotel is situated at a convenient location with an easy access to many places. The old city is at a walking distance and so is the opera and the royal street. The pool and spa area is just amazing and has very relaxing atmosphere. Service was perfect. The check in and out speeds are efficient. We came early for the check in and were positively surprised to get our room in advance. The room is big, clean and the sleeping comfort was excellent. The breakfast was excellent with variety of alternatives.

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