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Sofitel Warsaw Victoria Hotel 5 stars

Customer review rating 4.6/5 7,082 reviews

ALLSAFE approved hotel

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Sofitel Warsaw Victoria
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+ 24 Services

Hotel extras

  • Tailor-made meetings in the heart of Warsaw

  • Quality workout and luxurious relaxation

  • Exquisite wine & dine offer

  • Excellent breakfast

  • Concierge service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (nearby)
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 18 Meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Warsaw Victoria

Krolewska 11
00-065 warsaw

Tel: +48226578011

Fax: (+48)22/6578057

Check-in from 15h00

Check out up to 12h00



  • By plane

    Lotnisko Okecie At 9km / 5.59 miles

  • By train

    WARSZAWA CENTRALNA At 2km / 1.24 miles

GPS :52.240074, 21.013284

Our accommodation(s)

Our hotel has 368 comfortable and elegant rooms across five floors, including 76 Luxury rooms and 33 suites. Rooms feature an LCD TV, luxury MyBed bedding and free high-speed WIFI.

Our restaurants and bars


Type of cuisine: International

Start your day in a family style in the restaurant, whose cozy décor allows guests to feel like they are in their kitchen. The breakfast buffet offers a wide range of Polish and international dishes.


Type of cuisine: International

A modern interpretation of the traditional French brasserie, our restaurant offers a lavish menu based on the finest seasonal ingredients. The open kitchen means our guests can watch the dishes being prepared right in front of them.


Our vibrant bar with great views of Pilsudski Square is perfect venue for friendly get-together or business meetings.The bar also offers excellent aperitifs and liqueurs.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 796

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Sofitel Warsaw Victoria

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

7,082 reviews

TripAdvisor Rating 4.5/5

4,104 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good location, cosy bed

Customer review rating 4.0/5

Martin Families - 19/09/2021 Confirmed reviews ALL

The room was nice and clean. Beds were comfy as expected - we chose Sofitel because of the bed, actually:-) The room was partially refurbished which made the old doors stand out in the otherwise modern interior. The pool area was nice but small the furniture has been aging there fast (e.g. colour on the sunbeds was worn off). Overall, we were satisfied with our choice.

Best location and best beds

TripAdvisor rating 4.0/5

Matti H 18/09/2021 TripAdvisor review

Location is excellent. The bed was one of the best I have ever slept in Breakfast was very tasty and the selection was wide. Room was clean, but old-fashioned and worn out. The bathroom has no underfloor heating. In the bathroom there was just one (1) piece of hand soap for two (2) guests.Only four drinking glasses in the room , including 2 in the bathroom. The room cleaning had to be ordered each morning separately. This is not normal in a five star hotel, but on the other hand understandable because of Covid-19

Perfect location

TripAdvisor rating 4.0/5

Rob-Caroline 18/09/2021 TripAdvisor review

We had a very comfortable stay in room 722 for 4 nights. Breakfast buffet was very good. The room had a beautiful view to the square in front of the hotel. The bathroom was also indeed very comfortable. The hotel was situated nearby the old town, perfect. Parking was available for the rentalcar. We had a upgrade with view to the square.

Very good place

Customer review rating 4.5/5

Alberto .. Couples - 15/09/2021 Confirmed reviews ALL

Very nice and very goid service .

Bad room service

Customer review rating 2.5/5

Tiago Families - 14/09/2021 Confirmed reviews ALL

The accommodation was good, the staff competent, and the breakfast was quite good. But the room service was appaling: the waiter forgot to bring the drink, the food was left in the room uncovered (without any cloche), getting cold. I had to call back the room service 15mins later to ask for drink again. The drink arrived 10 mins later, but instead of a cold drink, there was a drink at room temperature. At this point (25mins after it was delivered), I had started eating the meal, which was already cold. No compensation was offered for this.

Dear Mr. F., Thank you for choosing our hotel Sofitel Warsaw Victoria hotel and giving us constructive feedback regarding your recent stay in our property. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the room service service quality that you expected. I wish to assure you that all the received remarks we took into our consideration and we are taking them very seriously. I would like to also ensure you that presented service does not reflect on the service quality we present to each and every Guest. I do understand how negative of an impact those situations has had on our hotel reputation, and this should not be the case in a hotel of our standing. Please be assured that all of your mentioned concerns have been passed on to our hotel General Manager, in order to prevent similar situations from arising in the future and take an immediate actions to improve the service quality. I am happy to read that you have also found some pleasant aspects of your stay, including the room standards, the great variety of breakfast selection, and competitive staff. I truly hope that your previous experience with us will not discourage you to visit our hotel again and that we will have the opportunity to provide you with the high quality of service and accommodation that represents Sofitel. Sincerely Yours, Małgorzata Badelek Guest Relations Manager

Room service let it down

Customer review rating 2.5/5

G. T. Families - 13/09/2021 Confirmed reviews ALL

Stayed at this hotel many times before and the service is always great however this time it wasn’t so good. On the second night of our stay we tried to order room service just after midnight and couldn’t get through to anyone. I tried for about 30 mins and no answer. I then tried calling the front desk and even the bar but still noone answered. Eventually I gave up. Really poor for a supposed 5* hotel. I gave my feedback the next day to the girl at the front desk and she said it was due to COVID there is only 1 person covering room service and front desk so they are doing everything. Again, pretty poor service. Such a shame as I love the hotel and location and the pool but I’m not sure I will be back.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Sofitel Warsaw Victoria. I am sorry that this time your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Małgorzata Badełek Guest Relations Manager

Holiday stay

TripAdvisor rating 5.0/5

andrejusbaranovskis 11/09/2021 TripAdvisor review

Tasty breakfast and very nice rooms. There are people who are not wearing masks, also in elevator without masks, COVID policy not enforced. It looks like not enough staff, was trying to call to the restaurant, didnt managed to get an answer, even after calling 5-6 times.

Very relaxing hotel and a great location.

Customer review rating 4.5/5

Anna M. Couples - 10/09/2021 Confirmed reviews ALL

We really enjoyed our stay, the breakfast was excellent and the room was very comfortable, the bed and pillows was so comfortable! Reception staff very friendly as we’re all staff Highly recommended

Great time

Customer review rating 4.5/5

Iwona Families - 09/09/2021 Confirmed reviews ALL

We had great stay, the only think I can fault them is I asked for extra duvet (kids been sharing a bed) but never had this request filled. Room was clean and well looked after and swimming pool is just great. Will definitely stay again!

A perfect experience - as always in Sofitel Warsaw Victoria

Customer review rating 5.0/5

R P. Solo - 09/09/2021 Confirmed reviews ALL

The stay was perfect as ever. Piotr and Paulina from Customer Relations Team displayed immaculate customer service skills - something that other Accor hotels' staff members should learn from them! Everything was good. Not a single flaw in throughout the whole stay. Thank you ever so much!

Location excellent: especially that I was born on Królewska 10, just across the street. Today you will find there very nice linden trees.

Customer review rating 4.0/5

Witold Friends - 07/09/2021 Confirmed reviews ALL

The stay was very good. A problem with noisy air conditioned was fixed, after I realized when was coming from. Everything else was really very, very good. What I didn't like were "transparent" night stands and table (no drawers). A small desk in the bedroom would be more appropriate.

Shameful experience, low cost and second range Sofitel

Customer review rating 1.0/5

Leo Solo - 07/09/2021 Confirmed reviews ALL

How ironic to send me a satisfaction survey whereas I sent you an email to tell you that my stay was not right, to which I only received the invoice as an answer and my comments were just totally ignored by your staff. The experience is a disaster and you are harming the brand.

Dear Mr. L., First and foremost I wish to apologize once again for the delay in responding to your feedback reflecting on your most recent stay, which in fact left a lot to be desired. Since our main aim is to exceed each and every Guest satisfaction, I strongly regret to learn that this time we failed you with the service quality. Additionally, I am truly sad that I could not meet you in person during your stay, to discuss the alternatives and solutions, in order to prevent your overall dissatisfaction of the stay. I do understand how negative of an impact those situations has had on our hotel reputation, and this should not be the case in a hotel of our standing. Please be assured that all of your mentioned concerns have been passed on to our hotel General Manager, in order to prevent similar situations from arising in the future and take an immediate actions to improve the service quality. I am determined to restore your faith int our hotel standard and service quality, therefore I wish keep a contact with you maintaining the hotel compensation, that I have mentioned in my private message to you. Please advise me about your next planning visit in our hotel, then I will take a necessary steps to secure the comfort of your stay and provide you with unforgettable stay in our property. As usual, I remain at your disposal if I may be of any other assistance. Yours sincerely, Małgorzata Badełek Guest Relations Manager h3…

Perfect stay, place to be

Customer review rating 5.0/5

Hakan Couples - 07/09/2021 Confirmed reviews ALL

ing was beautiful, Thank you so much Sofitel team


Customer review rating 2.5/5

Angus M. Families - 05/09/2021 Confirmed reviews ALL

Whilst guidance/rules for hotel users were clearly articulated in various information sources, they were not enforced. Many people wandering around without masks and not maintaining social distance, getting into elevators when guidance said otherwise, and worst of all a fully fu CRUK I got buffet breakfast with all diners handling the same hot plate lids, serving spoons etc - we had breakfast in the hotel on day 1 but went elsewhere for the next five days. So overall, we did not feel covid secure, making the stay more uncomfortable than we had hoped

Dear Mr. m., First of all, I wish to thank you for taking some of your valuable time to share your thoughts on your recent stay at the Sofitel Warsaw Victoria. Here at Sofitel Warsaw Victoria we are strongly committed to deliver high standards of service to create the most memorable experience. Please accept our most sincere apologies for failing to provide you with the service quality that you expected. Please be assured that your feedback has been passed on to our staff, as we are determined to continuously improve the quality of our service and desire to offer a truly memorable and wonderful stay for our Guests. Thank you once again for letting us know about your recent impression. Your feedback is valuable to us as we are constantly trying to enhance the quality of our service to deliver the best experience to each and every Guest. We hope to regain your trust during a future visit by providing you a high quality service that represents the standards of Sofitel. Yours sincerely, Małgorzata Badełek Guest Relations Manager

Average hotel

Customer review rating 3.5/5

B. R. Business - 03/09/2021 Confirmed reviews ALL

No friendly service. No cleaning in the room during the stay. Good food & nice atmosphere

The best place to stay in Warsaw

TripAdvisor rating 5.0/5

npedchenko Business - 01/09/2021 TripAdvisor review

The best hotel I've ever stayed in when in Warsaw. Location is very central - 3 min walk from Krakowskie Przedmieście. Spa facilities - excellent. The restaurant in the lobby - one of the best restaurants in Poland. I recommend!

nice stay but....

Customer review rating 3.5/5

Ari A. Couples - 31/08/2021 Confirmed reviews ALL

covid wise hmm... terrible. desinfectants in the lifts yeah but three days there and all three days were empty. breakfast - lots of people without masks on when not sitting - staff never me tioned the requirement to anyone. when checked in and arrived to the room - no soap - had to request it, batteries in the remote control down - had to request a replacement, bathroom scales there but.... surprise, yeah no batteries. generally, the base is there but attention to details and service not really 5* hotel.

Excellent hotel, perfect service, very good location

TripAdvisor rating 4.0/5

classiccarz 23/08/2021 TripAdvisor review

You have to keep in mind that this is a review for a Sofitel and not for an Ibis meaning that the rooms and service are excellent but is exactly as you would expect from a Sofitel. The reception was perfect and very friendly where they went the extra mile to make your stay pleasant. The hotel itself is a bit outdated without it being disturbing. Breakfast is very nice but I was missing a little bit the extra touch in comparison with Novotel / Mercure. The bar is nice but it was a pleasant surprise that the bartender made a cocktail that wasn't in the standard selection. Overall a very pleasant experience.

Must try

TripAdvisor rating 5.0/5

Wojtek20212021 Business - 22/08/2021 TripAdvisor review

This is the best hotel in Warsaw and even in this part of Europe . Try yourself and you will see . Very well placed with an easy access to the old town and main economic point of interest . Large view to the old part of the city and the swimming pool you have never seen .

Amazing service and location

TripAdvisor rating 5.0/5

369werner Business - 15/08/2021 TripAdvisor review

This is my second stay at the hotel and I was warmly welcomed with a personal note and the service was it extended before the room upgrade was a welcome surprise and all the amenities and facilities are fantastic I highly recommend the pool and also having a drink at the bar with a fantastic view of the local monument and, we got to watch the military training for a big Parade right from my hotel window

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