ibis Warszawa Stare Miasto (Old Town) Hotel 3 stars

I booked the room for my wife who was supposed to attend a conference in Warsaw. The conference was cancelled due to coronavirus panic, so I had to cancel the room as it was no longer needed. I had no right to a refund (this was the option I chose on booking.com), but I did request some kind of discount since the cancellation was for reasons beyond my control. No discount was offered at all. So I paid 100%. Ok, so I then requested that the amount I paid be used for myself or my wife to stay at Ibis Warsaw on another date. I did not even receive a reply to this request, but continually get emails asking me if my stay was fantastic. No, it wasn't. My wife didn't stay at the hotel.

Standard stay, clean room.

I felt the staff were friendly, the breakfast was excellent and the environment was comfortable. I didn't like the new room, a table and chair is something I want, but after some initial concern Ibis were switching to these, I'm pleased to since discover some Ibis hotels are refusing to take part with this awful new room design. However, the hotel is well located and it's one of the best Ibis breakfasts that I've had.

Everything was fine! Thank you! AB

The location is only 10 mins walk to the old town. The hotel is really clean with a decent size bar area and restaurant. The restaurant has a TV showing footy and films. Checkin and Check out was easy. The room was a good size with a clean bathroom. The bed was very comfy and the central heating was good. Highly recommended.

All fine. Had to change rooms due to a strange smell in the bathroom, but otherwise ok. There could be more options for vegans/vegetarians.

Nice hotel. The inly negative point is the construction in the floor above my room. What up 8:30 in the morning with a lot of sounds

Shower drain was clogged, the wallpaper was a bit used and the floor panels showed some degradation. Very good breakfast

This hotel had everything needed for the great stay: professional staff, good quality of accomodation and services as well as very good location. I would recommend this hotel to anyone who wish to stay for a short or long period of time in Warsaw!

The staff is very professional, comfortable bright rooms and great cleaning services, food is very tasty and good variety

Bedroom very basic but clean. The corridor and room for room 8 smelled strongly of cigarettes. We needed more drawer space. We were overlooked by the Conference room so had to keep our curtains closed. We had to keep going to reception because the key card didn’t work.

Very positive

Junior suite was made up with the soda as a 3rd bed even though the booking was for 2 people . The parts to turn it back to a sofa were not in the room ! Only 1 sachet of coffee and no milk on the beverage tray . The above makes me wonder why I paid extra for the suite . Building renovations on another floor in the hotel made it very noisy especially in the mornings made it impossible to sleep in

Quite comfortable and convenient - but your should train your staff to be a bit pleasanter!

Awful. We checked in after 1am as our flight arrives in late to Warsaw. We were woken up at 9am by very very loud drilling and hammering above our room. This went on until 9:30am when I eventually got out of bed and went down to reception to complain. The staff member wasnt apologetic at all. Eventually he said he would ring up and tell them to postpone the work for a few hours. I got back to my room and the drilling and hammering continued for another 25 minutes so my husband went down to the reception to ask to speak with a manager. He was told he wasn't there. My husband asked why the noise was continuing and your staff member replied "we have to do maintenance work".