Good breakfast, the best location, good room

Second time to stay here because of best location, good comfort and service.

Nice hotel but difficult to find parking and very narrow parking places

clean room, very convenient location, super-friendly staff, excellent breakfasts

+ location, +elevator, +breakfast - price, -rooms standard, -locker to the room, -old bathroom, -only cheapest products on the breakfast, it wasn't really tasty

Great lobby and sone bar, depressing rooms, mediocre breakfast.

It was brief stay to split the trip and have just one night in Warsaw. Usually in PL the restaruants at hotel are not the best one you would like to try. This hotel has Winestone - go and try. Both food and wine are great. As far as hotel is concerned - spacious room, reasonable price and just accros the shopping mall to get to the main railway station. Definitely perfect for short stay, if you're in rush or have early train.

I've had an amazing experience with Hotel Mercure this week. I found the staff to be incredibly polite and helpful. Exceptionally clean room, equipped with everything you need. Incredibly large, well-kept lobby with a remote work area if needed. The bathroom has both a shower and a bathtub where I could take a hot bath after my trip. Very quiet despite the location in the center of Warsaw. Highly recommend.

We have really no complaints at all. It was a lovely 3 night getaway for a family with small kids. We loved it. Kids even got welcome gifts.

I am not sure, if the management changed before Covid times. The rooms, etc. are still the same, but the staff was rather unpleasant, everywhere. Especially in the break-fast area no smiley or friendly employees at all. Very sad that it changed this way.

The hotel is very nice, accessible, the staff is professional and the room clean. The only thing I didn't like is that the temperature was set to 24 degrees and I couldn't set it higher, so I was cold outside the bed cover and hot if I was covered, I didn't want to bring anyone in the room in the middle of the night to fix it but it led to me not really sleeping well, but apart from that I have no complaints whatsoever, the bed was comfortable and as I said the room was clean. Also I'm not sure why Accor requested a deposit of 270zl in order for me to check in online. I'm glad I checked in the hotel instead because they just told me that the room was fully paid and provided me with a key to my room. I really don't understand what you were up to Accor.

I decided to stay for the day to work and mostly rest before a long trip on a bank holiday in Poland. I picked the „enjoy a room just for the day” offer. I mentioned to the receptionist when I will check out - by 6 pm, as mentioned in the offer. Nevertheless, someone from reception called me after 2 pm to confirm when I am checking out because it’s 2 pm and I still didn’t check out (I checked in 2 hours earlier, why would I leave already?) and if I would stay one more day. I really needed to rest and someone woke me up just to confirm something already discussed in advance. I am a peron on autism spectrum and have a difficulty with changing my routines and plans. I don’t see a reason why someone would ask me something already confirmed. During the check out I asked why the reception called me, if there was any problem with my reservation. Apparently there was none, that was a call just to confirm my stay which I already done when checking in. The reception didn’t bother that I was quite annoyed with that. Probably I won’t be staying in this hotel again.

I arrived on Monday 22.11.2021 for four nights and paid the accommodation on arrival. On Thursday I got contacted that my reservation was canceled on Wednesday afternoon to end then and was asked why am I still in the room. I did not cancel it. The hotel had also made a transaction on my credit card to reimburse two nights without any consent from my side. I was made the guilty one until they found out that it was their own mistake and a wrong room was canceled. I travel for work. This hotel has been my location in Warsaw for years. Since September this year this was my fifth week in the hotel and I had a reservation for the next trip too. Now after having repaid the two nights and not having received the reimbursement yet I can assure that this night will be my last one in this hotel. I already canceled the next reservation. I will also make sure that all my colleagues will hear of the humiliation at the reception and advise them to stay somewhere else. There is no reason to accept this kind of unacceptable treatment and unnecessary hassle. This really was not the service that I’m used to accept. Thank you and good bye !! Ps. Even your feedback system isn’t working 😂

I've been staying in this hotel multiple times and will do this in the future. The hotel is perfectly located, easy to reach from the airport, just next door from the railway station, yet calm. It is very well kept, clean an nice interior. The staff is more than friendly. Excellent breakfasts, lunches and dinners. A very good price to value. My top one while staying in Warsaw.

The hotel has a great location for business and leisure travellers - right next to the Złote Tarasy shopping centre and the Warszawa Centralna train station, as well as the Palace of Culture and Science - the major Warsaw landmark. The rooms are now somewhat dated and in need of refurbishment, though they are clean and adequate for what you need. The service is a little off - I had requested something in advance of arrival which was not there when I arrived (pretty standard toiletry request), and the cleaning service did not make the bed throughout my stay of 2 nights / 3 days (only changed towels). It was my 4th stay and I would probably stay here again. I did not have breakfast at the hotel as on previous occasions I was not impressed and it offered poor value for money - there are plenty of amazing breakfast places in Warsaw to try instead!