Mercure Warszawa Centrum 4 stars

Name: Mercure Warszawa Centrum
Address: WARSAW, 00-120, POLAND
Telephone: (+48)22/6973999
Rating: 4.5

Customer review rating 4.5/5 11,425 reviews

ALLSAFE approved hotel

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+ 18 Services

Mercure Warszawa Centrum

Hotel for travellers looking for local and authentic experiences

"We keep changing for you. ALLSAFE certificate ensures implementation of hygiene and prevention measures for your safety. Spend unforgettable moments with us. Welcome" Krzysztof REK, Hotel Manager

Krzysztof REK, Hotel Manager

The Mercure Warszawa Centrum Hotel is located in the city center, next to the Zlote Tarasy, the largest shopping center in Warsaw, and not far from the commercial buildings: Warsaw Financial Center, Warsaw Towers, and Rondo ONZ 1. Its location in the rapidly developing business heart of the city, and its proximity to the exhibition center (Palace of Culture and Science) and a number of cultural attractions makes the hotel the perfect location both for business travelers and tourists.

Experience luxurious side of Warsaw with us. City center allows you to shop at the best boutiques in town, take advantage of business offer of important office buildings and relax in entertainment venues. Beating heart of capital and neighborhood of largest office buildings makes hotel excellent base for business people. Proximity of the best boutiques and access to city will let you discover all secrets.

Hotel extras

Advantage 1
Direct vicinity of the main transport hubs: Train Station, Merto and others.
Advantage 3
13 meeting rooms with the possibility of flexible arrangement.
Hotel parking for guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel Free WIFI in the hotel's communal areas (up to 256 Kb); available for an extra fee in Standard Rooms.
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access Free WIFI in the hotel's communal areas (up to 256 Kb); available for an extra fee in Standard Rooms.
Parking
- Underground garage: PLN 89 per day (Paying)
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowed Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Polish
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Boutiques/shopping
- Cash machine
- Beauty salon (Paying)
- Hairdressing salon (Paying)
Porter

Breakfast Paying
1 Restaurant(s)
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24h
- Opening hours : Week-end 24h

Fitness centre
Well-being
- Jacuzzi
- Sauna

13 Meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Check-in from 15h00

Check out up to 12h00

CITY BUS : 175 DWORZEC CENTR
BY SUBWAY : METRO CENTRUM
BY TRAM : 16/17/33/24/10 DWORZEC CENTR

By plane
F CHOPIN INTL AIRP At 9km / 5.59 miles
By train
CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodation(s)

Superior Room with 1 large queen-size bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Superior room with twin beds

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Classic room with 1 large bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Classic room with 2 single beds

Max. number of persons: 4
Area: From 22 m² / 237 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Classic room with 1 single bed

Max. number of persons: 1
Area: From 22 m² / 237 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

Max. number of persons: 5
Area: From 41 m² / 441 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

WINESTONE

Monday 12:00 - 12:00
Tuesday 12:00 - 12:00
Wednesday 12:00 - 12:00
Thursday 12:00 - 12:00
Friday 12:00 - 12:00
Saturday 12:00 - 12:00
Sunday 12:00 - 12:00

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 189 m²
Maximum capacity: 150 people
Maximum banquet capacity: 115 people

Find out more

Great location, great value for money

Eliahu F. Business - 21/09/2021 Confirmed reviews ALL

I loved the hotel, good location next to the city center and Train Station, very quiet. very kind and professional staff.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are glad to read that you had a nice stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Awesome staff, great location, suitable rooms, tasty food

Arnycesa B. Families - 20/09/2021 Confirmed reviews ALL

I have had a wonderful stay. The staff have been so accommodating and understanding. My family and I feel well taken care of.

Dear Madam, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. Thank you for your warm words of recognition for our staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Sad, old, not modernised. The old Mercure on ul Jana Pawla II was much more sophisticated and prettier.

H. Friends - 19/09/2021 Confirmed reviews ALL

Shocked by the difference in quality (See above)

Dear Madam, Thank you very much for having taken the time to write the review - we appreciate all the comments. As a part of worldwide Mercure hotel chain we strive to provide the highest quality of service. Please rest assured that we are constantly refreshing our hotel areas. Let me kindly invite you to try the first outcome of the renovations - our new Superior Rooms. These are modernly furnished rooms with walk-in shower and additional amenities. We are working on the Standard Rooms as well - currently being in the middle of replacing shower curtains into glass panels, giving more practical and fresh look. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Asssitant to General Manager

Well located, cleaning needs to be improved

Dima Families - 17/09/2021 Confirmed reviews ALL

Great location, big rooms. Not sure that the carpets were vacumed as all 4 of us had lots of flea bites. One of the 3 elevators didnt work for all 5 days and it caused a long waiting.

Dear Sir, Thank you for taking the time to tell us about your experience at Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the room was inspected by company responsible for disinsectization and they did not find flea. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Assistant to General Manager

Excellent location

Juan Friends - 16/09/2021 Confirmed reviews ALL

The location is perfect, people is very friendly and the food is very good.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are happy to read that you spent there an enjoyable time and appreciate food and also other advantages. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

well located, friendly staff, good stay

Mercure C. W. G. Families - 13/09/2021 Confirmed reviews ALL

so far very pleasant.

Dear Sir, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Good stay

Bea Solo - 11/09/2021 Confirmed reviews ALL

Even though the hotel is located in the very center of the city, I could not hear any outside noise in the room. The room was very spacious and clean. The bed was very comfortable.

Dear Madam, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Marta Cendecka Assistant to General Manager

Well located, good breakfast

Oleksandr Business - 09/09/2021 Confirmed reviews ALL

Mercure Centrum hotel good place to stay in the Warsaw city center. Service and staff competence in a high level.

Well located, nice staff, great bed, not so good wifi

Anonymus Solo - 05/09/2021 Confirmed reviews ALL

Everything was great except for the wifi that was weak sometimes

Dear Barak, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass your comments about wifi connection to our Technician Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Short stay, perfect location forthe purpose of my visit.

Anonymous Business - 03/09/2021 Confirmed reviews ALL

Overall good experience but unlucky with one topic, getting an iron and iron board. I had to ask for it a second time (as apparently my first request was forgotten), then my room lost the electricity (it seems plugging and using the iron was the cause of the electrical defect), etc. All in all, I had to run to my appointment with a shirt poorly ironed. Also I was negatively surprised by the price for the parking, 89 PLN for about 10 hours is very expensive, and, I wrongly believed that the parking was for free (as your website only indicated the hotel has a parking, which I considered as a benefit going with the room).

Dear Mr. Olivier D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

OK-lacking cleanliness

Anonymous Business - 01/09/2021 Confirmed reviews ALL

The location and lobby are welcoming and practical. Overall cleanliness was sub standard.

Dear Mr D., Thank you for taking the time to tell us about your experience at Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Moreover, I would like to ensure that I already passed on to the Housekeeping Manager your remarks regarding the cleanliness in the room in order to avoid such a situation in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Marta Cendecka Assistant to General Manager

good staff

Kurt S. Solo - 01/09/2021 Confirmed reviews ALL

restaurant staff friendly and food was good satisfied also with the wine

Dear Kurt s., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Well located.

Natalia Families - 30/08/2021 Confirmed reviews ALL

Perfect stay. Very well located. Everybody were extremly nice, professional and helpful.

Perfect location, excellent service

Alex Families - 30/08/2021 Confirmed reviews ALL

Previously we used to stay in another located in the center of Warsaw hotel, but it was already the second time we chose Hotel Mercure Warszawa Centrum. It is not only about its location but about the high level of the provided services and the staff’s professionalism.

Overnight stay

Paul C. Couples - 27/08/2021 Confirmed reviews ALL

The hotel and rooms are great also in a fantastic location

Hotel deep cleanliness needed

M S. Business - 26/08/2021 Confirmed reviews ALL

I have stayed in this hotel over the years although I have seen a degradation in the carpets cleanliness. Resources would be allocated to do a deep cleaning. Also decoration could be improved. The mattress was not very comfortable in room 613.

Dear Sir, Thank you for your review regarding your stay at Mercure Warszawa Centrum. I am sorry that your stay did not fully meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our team. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to show you our full commitment during your next stay in the near future. Sincerely yours, Marta Cendecka Assistant to General Manager

Low average but not expensive and good location

stf153 Business - 28/02/2021 TripAdvisor review

Cleanliness is very bad. They don’t clean the room before your check out, apparently due to covid rules, but this is not acceptable. They don’t change the coffee mugs, don’t clean the bathroom, the ground etc. Very surprising. Service is not very good, bad English. Excellent location! In front of shopping mall entrance.

Dear stf153, Thank you for choosing our Mercure Warszawa Centrum for your stay in Warsaw and for taking time to share your thoughts on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Your feedback enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Regards, Nina Vynnyk

My stay at the Mercure Warsaw Centrum

miroslawp505 Business - 25/11/2020 TripAdvisor review

This is one of my favorite Accor hotels in Warsaw. The location is great, just near the main train station and a huge shopping mall, which is unfortunately mostly closed now because of the COVID situation. The hotel is really nice, the staff are very helpful and the food is great, which is important because restaurants outside hotels are closed now. It was kind of sad to see this hotel so desolate because of the pandemic....

Dear miroslawp505, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Excellent!

fg491 14/09/2020 TripAdvisor review

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Good comfortable stay

Susann A Business - 14/03/2020 TripAdvisor review

The room was clean and comfortable. Breakfast used to be better before....no yoghurts nor nuts and practically always the same items. Take-away breakfast was also a bit basic. Very convenient location and helpful, nice reception staff.

Dear Mrs. Susann A., Thank you for generous feedback posted on Tripadvisor.com regarding your stay at Mercure Warszawa Centrum hotel. I am glad to note that your stay was great. I truly hope we will have the pleasure of seeing you back soon. Best regards, Justyna Urbańska

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