Mercure Warszawa Centrum 4 stars

We chose this hotel for its location near Warsaw Centralia and the major tourist sites as well as for its updated rooms. The hotel did not disappoint. We previously stayed at a Mercure in London and did not have nearly the experience we had at this hotel. We would recommend this hotel to anyone touristing Warsaw because of the service, the quality, and the hotel's location. We had an excellent, clean room that was well serviced everyday. There were knowledgable and polite staff at the front desk and we were able to check right into our room when we arrived (a bit haggard from a long trip from Lithuania). The breakfast was exceptional every day and the staff was very nice and helpful when needed. We'd like to extend a note of thank you to the housekeeping staff on the 3rd floor- they were always very friendly, and went out of their way to say good morning to us- it was a nice touch that we greatly appreciated.

My experience was positive, no complaints.

I was delighted by the fine service rendered by the hotel staff--especially at my check-in, but also throughout my entire stay. They answered all of my questions and kindly arranged taxi service back to the airport on my behalf. I will recommend this hotel to all of my colleagues when they travel to Warsaw. Excellent experience.

The hotel has perfect location and a nice feel. The room was clean and cosy. I have few points that were a little annoying: - we couldn't adjust the temperature in our room; the radiator was either off or fully on, so it was either too hot or too cold - I don't like that you need room card to access the room floors in elevators; I was staying with my husband and one day, I decided to go to room when he stayed at the restaurant, and since I took the card, he got stuck in elevator, he couldn't even exit the elevator without the card - breakfast - I think that the salads and fruits are way too cold, it almost gave me toothache

The rooms are big and the bathroom is nice. The personal is very friendly and will help you if you ask. I just loved the sauna and fitness room. I did not have any breakfast , so i cannot comment on this.

In general, this is a great new hotel with strategic position to the central rail station. Nice staff and good presentation of the breakfast as well.

It was great, very great location, near to station and everywhere else.. 15 minutes drive to old town, located opposite of fhe mall and 2 minutes walk to central station, nice spacious room.. fhe only one thing that should be prepared better is the room cleaning .. we were back to the hotel at 7pm and the room wasnt cleaned yet

The staff is always so kind and helpful, hotel is very clean and beautiful, absolutely worth it.

Not bad not good either.

The hotel needs an update the mattresses were very worn and very soft the couches in the room are stained and need to be replaced and the carpet was dirty and

Excellent hotel and high quality service Excellent location I will return and also recommend thanks

Comfortable environment with nice breakfast

Dear you, I paid 474,30 PLN on 08/11 (cf: when I made the booking) and you did not REFUND this amount. WHY???? !!! This is not normal.... Please let me know URGENTLY

Nice hotel and convenient location. Good service level

I booked this hotel for my first business trip to Warsaw and I didn't know what to expect. Now I am pretty convinced it's the best and the only one I would use. The hotel is in a prime location, the rooms are quiet, clean and have all the necessary amenities to make the stay very pleasant. But the highlight for me is the very accommodating and friendly staff, they made everything to make the stay easy and enjoyable, thanks a lot for that (cleaning team, reception and breakfast crew). If I can propose one thing to improve it would be the luminosity in the rooms. For my three stays in the hotel (rooms 511, 653 and 547) only room 511 felt like it had very good lighting while 653 and 547 were a bit sub-par.