Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,542 reviews
Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,549 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,542 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect spot in the city!

TripAdvisor rating 4.5/5

Robert C Family - 11/12/2019 TripAdvisor review

We stayed in this hotel for a couple of nights when visiting Warsaw and it turned out to be a perfect starting point for each of our days spent in Warsaw. The hotel is located in the center of the city, right next to the Dworzec Centralny railway station and just a walking distance from the closest metro station and a taxi stop right outside of the hotel. The hotel is spacious, with newly redecorated rooms, nice restaurant and other amenities. In any case if you are not a fan of hotel food, there are plenty of restaurants around the hotel and in the vis-a-vis shopping mall. The hotel staff was very friendly and helpful during our stay. They respected our Gold status and offered us both an upgrade and free welcome drinks in the hotel restaurant. We did not try the breakfast service but I am sure it is at the same high level as all the other services in this hotel. Overall I do recommend this hotel to everyone, those travelling for business as well as those visiting Warsaw.

Nice place in central Warsaw with lovely staff

TripAdvisor rating 4.5/5

frederic_taveau Business - 11/12/2019 TripAdvisor review

I can't really fault this hotel: the location was perfect for the train station and tube lines, the room was spacious and tastefully decorated. The staff was absolutely fantastic, you get top class service from reception (with special thanks to Carola who went out of her way to help us find a restaurant on St Nicholas Day when everything was fully booked!) to breakfast, even the cleaning staff and chambermaids were extremely polite and greeting you every day. I thought the bathroom could do with a little "refreshing", even though they don't seem very old and the insulation of walls between bathrooms is paper thin...I could hear the room next door unrolling their toilet paper! On the other hand, the range of toiletries and courtesy kits is great and the quality of the bed is top class. You have tea and coffee facilities in your room but if you are British, I advise you to bring your own tea bags because the brand used by the hotel is not to the English taste! You also need to buy your own milk although I am sure if I had asked they would have supplied me with fresh milk. All in all a very positive stay and really the staff get top marks! Thank you!

Good city location & comfortable hotel

Customer review rating 4.5/5

Karen Business - 02/12/2019 Confirmed reviews ALL

Comfortable hotel, well located across from Zlote Terrasy shopping mall & a short walk into the old city. Breakfast was good, with choices.

Convenient location, good service, clean. Noise was a problem one night

Customer review rating 4.5/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Good experience overall for the purposes of the stay and also the company meetings.

Dear Mr. Mike, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive and real feedback. We are very happy that your overall experience was good. Thank you for sharing your experience, and we hope your next visit will be a remarkable one. Sincerely, Nina Vynnyk Guest Experience Manager

Great stay

TripAdvisor rating 4.5/5

Tourist589379 Solo travel - 02/12/2019 TripAdvisor review

It was a great stay. Great check-in! Very comfortable bed & very good breakfast variety and service! One small remark concerning the check-out service.It was quite basic and it can be improved for sure as the guy seemed a little tired.

Our stay was excellent with good customer service, an excellent quiet room, and a great breakfast.

Customer review rating 4.5/5

Deborah C. Families - 01/12/2019 Confirmed reviews ALL

We chose this hotel for its location near Warsaw Centralia and the major tourist sites as well as for its updated rooms. The hotel did not disappoint. We previously stayed at a Mercure in London and did not have nearly the experience we had at this hotel. We would recommend this hotel to anyone touristing Warsaw because of the service, the quality, and the hotel's location. We had an excellent, clean room that was well serviced everyday. There were knowledgable and polite staff at the front desk and we were able to check right into our room when we arrived (a bit haggard from a long trip from Lithuania). The breakfast was exceptional every day and the staff was very nice and helpful when needed. We'd like to extend a note of thank you to the housekeeping staff on the 3rd floor- they were always very friendly, and went out of their way to say good morning to us- it was a nice touch that we greatly appreciated.

Dear Mrs. Deborah C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I am happy to hear that you had a satisfying stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Overnight in Warsaw

Customer review rating 4.5/5

Anonymous Solo - 01/12/2019 Confirmed reviews ALL

My experience was positive, no complaints.

Very Impressed with Kind and Courteous Staff

Customer review rating 4.5/5

Brian E. C. Business - 30/11/2019 Confirmed reviews ALL

I was delighted by the fine service rendered by the hotel staff--especially at my check-in, but also throughout my entire stay. They answered all of my questions and kindly arranged taxi service back to the airport on my behalf. I will recommend this hotel to all of my colleagues when they travel to Warsaw. Excellent experience.

Fine hotel

Customer review rating 4.5/5

Visitor Business - 28/11/2019 Confirmed reviews ALL

The hotel has perfect location and a nice feel. The room was clean and cosy. I have few points that were a little annoying: - we couldn't adjust the temperature in our room; the radiator was either off or fully on, so it was either too hot or too cold - I don't like that you need room card to access the room floors in elevators; I was staying with my husband and one day, I decided to go to room when he stayed at the restaurant, and since I took the card, he got stuck in elevator, he couldn't even exit the elevator without the card - breakfast - I think that the salads and fruits are way too cold, it almost gave me toothache

Dear Mrs Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding temperature in the room and the problems in lift. I assure you that I have forwarded your comments to Technical Department Manager to prevent such situations in the future. Once again, please accept my apologies. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely, Justyna Urbańska Guest Experience Manager

nice

TripAdvisor rating 4.5/5

hanspeterstrube Couples - 28/11/2019 TripAdvisor review

The rooms are big and the bathroom is nice. The personal is very friendly and will help you if you ask. I just loved the sauna and fitness room. I did not have any breakfast , so i cannot comment on this.

Great facilities, in proximity to the central station and shopping mall

Customer review rating 4.5/5

Bill Business - 27/11/2019 Confirmed reviews ALL

In general, this is a great new hotel with strategic position to the central rail station. Nice staff and good presentation of the breakfast as well.

Ms

Customer review rating 4.5/5

Christa Friends - 27/11/2019 Confirmed reviews ALL

It was great, very great location, near to station and everywhere else.. 15 minutes drive to old town, located opposite of fhe mall and 2 minutes walk to central station, nice spacious room.. fhe only one thing that should be prepared better is the room cleaning .. we were back to the hotel at 7pm and the room wasnt cleaned yet

Absolutely wonderful

Customer review rating 4.5/5

Shani Friends - 26/11/2019 Confirmed reviews ALL

The staff is always so kind and helpful, hotel is very clean and beautiful, absolutely worth it.

Give them the pickles

Customer review rating 4.5/5

Oren K. Couples - 26/11/2019 Confirmed reviews ALL

Not bad not good either.

Dear Mr. K., Thank you for your comments regarding your stay at Mercure Warszawa Centrum. We appreciate all the remarks of our guests - both positive and negative. Thanks to them we have a chance to take appropriate actions to avoid similar situations in the future. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

The location was very good

Customer review rating 4.5/5

Y Couples - 26/11/2019 Confirmed reviews ALL

The hotel needs an update the mattresses were very worn and very soft the couches in the room are stained and need to be replaced and the carpet was dirty and

Customer review rating 4.5/5

Babi B. D. Couples - 25/11/2019 Confirmed reviews ALL

Excellent hotel and high quality service Excellent location I will return and also recommend thanks

Had a great time in Mercure!

Customer review rating 4.5/5

Ally C. Solo - 25/11/2019 Confirmed reviews ALL

Comfortable environment with nice breakfast

ACCOUNTING PROBLEM

Customer review rating 4.5/5

M.f. Business - 25/11/2019 Confirmed reviews ALL

Dear you, I paid 474,30 PLN on 08/11 (cf: when I made the booking) and you did not REFUND this amount. WHY???? !!! This is not normal.... Please let me know URGENTLY

Dear Mr. F., Thank you for the time to share with us your experience about Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences related to the form of payment for the room. I would like to assure you that our goal is to provide the highest standard services therefore the situation is being clarified in priority mode. We wish our Guests to have only good memories after visit in Warsaw. The feedback we receive from guests enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely yours, Justyna Urbańska Guest Experience Team

Convenient hotel

Customer review rating 4.5/5

Christelle G. Business - 23/11/2019 Confirmed reviews ALL

Nice hotel and convenient location. Good service level

Dear Christelle G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Excellent service and friendly staff

Customer review rating 4.5/5

Aimane Business - 23/11/2019 Confirmed reviews ALL

I booked this hotel for my first business trip to Warsaw and I didn't know what to expect. Now I am pretty convinced it's the best and the only one I would use. The hotel is in a prime location, the rooms are quiet, clean and have all the necessary amenities to make the stay very pleasant. But the highlight for me is the very accommodating and friendly staff, they made everything to make the stay easy and enjoyable, thanks a lot for that (cleaning team, reception and breakfast crew). If I can propose one thing to improve it would be the luminosity in the rooms. For my three stays in the hotel (rooms 511, 653 and 547) only room 511 felt like it had very good lighting while 653 and 547 were a bit sub-par.

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