Mercure Warszawa Centrum 4 stars

Wifi is terribly unstable and slow. There is no security peephole feature at the door to see who is outside or chain lock to slightly open the door. Aircon was noisy and takes a long time to get cold. kettle was leaking. Hotel room furniture is old and dated, only the wallpaper looks new. Bathroom is basic and old as well. Only plus is the location near to train station, mall and palace of culture and science. There is a hot tub but robes are only given for rooms in the higher class and not standard rooms. Gym equipment was modern.

Arrival was fine , room was ready early with early arrivel good a good working day ther, network was a bit hard to get runnig properly on all devices with the instructions else all good Breakfast was good with large amount of healthy and less healthy :D choices to choose from,

Lovely experience overall. Hotel conveniently located. Safe. Clean. Easy to find. Rooms were clean, great view. I love the concept of providing each room with a glass bottle to refill from the water dispensers located on each floor. Great way to reduce the unnecessary use of plastic! Thoroughly enjoyed my visit. Would recommend and would definitely return.

Highly recommend. Prior communication: The hotel responded efficiently to emails and gave clear directions and details about how to get to the hotel from the airport. It is using bus number 175 from the airport (£0.85!) to central train station and the only thing I would suggest is that the hotel did say it was 3 min away from the stop but could have been clear the directions from once you get off the bus. As the hotel was behind the central station- which they failed to mention. Check in: we arrived early and the (oriental lady) lady at the desk was really rude. She had an unwelcoming expression on her face but a good command of English. She ignored and did not explain that she needed to help her colleague as mid way she seemed frustrated and annoyed by our questions. Usually front desk in hotels give us maps and answer questions about tourist attractions we may have but she was reluctant to help and palmed us off to the direction of a desk where there was no one to ask !! This set the mood of our holiday negatively! Hotel; the room was spacious and very clean - toilets and shower room were great. The room view was ok and we could see the street and a little bit of the cultural centre. The hotel were advocates of being green and showed through the use of a eco bottle (which you buy) with free water refills from dispensary on each floor. The dispensary had many options to the type of water such as still , room temp and sparkling were on offer. Also if you opted to not have your room cleaned you were rewarded with one drink per day (not per person). The spa was basic and nice for a city break. It was open until midnight which was fantastic and meant after all day sightseeing you can come and relax by using the sauna/ gym/ jacuzzi. There were plenty of towels and slippers water refil facilities at the spa. There was an art exhibition on the ground floor reception which had nice sofas for you to unwind and enjoy. The whole reception area was spacious and lots of seating areas with a good bar place on the ground floor. They were able to hold our luggage as we arrived before checkin and had an adapter available as I had forgotten mine! The room had high dryer and iron and iron board were available on request. The hotel was opposite a shopping centre and cultural Center - the shopping Center had fab eating options at its food court. The location was fab because all attractions were within 20/30 min of walking distance if you enjoy walking - buses seemed to be regular (although did not use) you could get bus pass for 24 hours and it be under £4.

The facilities were clean and comfortable. The location is superb and the hotel is well connected. The staff was friendly and helpful. The breakfast buffet is one of the best I have ever had in a hotel. The bed was comfortable. The only remark I have is that the air conditioning, when on, is too loud and makes it hard to fall asleep.