Mercure Warszawa Centrum 4 stars

Name: Mercure Warszawa Centrum
Address: WARSAW, 00-120, POLAND
Telephone: (+48)22/6973999
Rating: 4.5

Customer review rating 4.5/5 10,512 reviews

ALLSAFE approved hotel

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Mercure Warszawa Centrum

Hotel for travellers looking for local and authentic experiences

The Mercure Warszawa Centrum Hotel is located in the city center, next to the Zlote Tarasy, the largest shopping center in Warsaw, and not far from the commercial buildings: Warsaw Financial Center, Warsaw Towers, and Rondo ONZ 1. Its location in the rapidly developing business heart of the city, and its proximity to the exhibition center (Palace of Culture and Science) and a number of cultural attractions makes the hotel the perfect location both for business travelers and tourists.

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel Free WIFI in the hotel's communal areas (up to 256 Kb); available for an extra fee in Standard Rooms.
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access Free WIFI in the hotel's communal areas (up to 256 Kb); available for an extra fee in Standard Rooms.
Parking
- Underground garage: PLN 89 per day (Paying)
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Polish
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Boutiques/shopping
- Cash machine
- Beauty salon (Paying)
- Hairdressing salon (Paying)
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24h
- Opening hours : Week-end 24h

Fitness centre
Well-being
- Jacuzzi
- Sauna

13 meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email :

Check-in from 14h00

Check out up to 12h00

CITY BUS : 175 DWORZEC CENTR
BY SUBWAY : METRO CENTRUM
BY TRAM : 16/17/33/24/10 DWORZEC CENTR

By plane
F CHOPIN INTL AIRP At 9km / 5.59 miles
By train
CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodation(s)

Classic room with 1 large bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Superior Room with 1 large queen-size bed

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Classic room with 1 single bed

Max. number of persons: 1
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

Max. number of persons: 5
Area: From 41 m² / 441 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Superior room with twin beds

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Business Desk(...)

Classic room with 2 single beds

Max. number of persons: 4
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

WINESTONE

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 13
Maximum size: 189 m²
Maximum capacity: 150 people
Maximum banquet capacity: 115 people

Find out more

Well located.

Adrian Solo - 23/12/2020 Confirmed reviews ALL

Well located if you’re travelling and need to be close to the Central Station and main airport. Overall comfortable experience and easy check-in.

Dear Adrian L., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Romm Division Manager

My stay at the Mercure Warsaw Centrum

miroslawp505 Business - 25/11/2020 TripAdvisor review

This is one of my favorite Accor hotels in Warsaw. The location is great, just near the main train station and a huge shopping mall, which is unfortunately mostly closed now because of the COVID situation. The hotel is really nice, the staff are very helpful and the food is great, which is important because restaurants outside hotels are closed now. It was kind of sad to see this hotel so desolate because of the pandemic....

Dear miroslawp505, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

My hotel of choice

Jason Couples - 21/11/2020 Confirmed reviews ALL

Always a pleasure to stay at Mercure Centrum warsaw. It is located very well in the city with great access to everything you need.

Dear Jason C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Great location, good customer service, comfortable rooms.

Sb Business - 16/11/2020 Confirmed reviews ALL

I've recently discovered Mercure in Zlota Street and will definitely be going back. The hotel is located next door to Zlote Tarasy and 2 min-walk from the Palace of Culture. The rooms and bathrooms are spacious and include everything you may need. I also recommend their breakfast.

Dear Slawomir B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Mishel Business - 23/10/2020 Confirmed reviews ALL

super

Dear Mikhail G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Everything great

Seb Families - 18/10/2020 Confirmed reviews ALL

- Hotel, Team (!!!), Rooms and Breakfast really great Thank you

Dear Sebastian, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments, especially regarding our employees with all team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Ewelina Królik Rooms Division Manager

Perfect location amazing stay

Darren H. Families - 17/10/2020 Confirmed reviews ALL

Once again we have had a wonderful time we would stay in no other hotel in Warsaw

Dear Darren H., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Joanna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Amazing staff and amenities!!! Super impressed!

Monica G. Business - 16/10/2020 Confirmed reviews ALL

Everything was really good, starting from the welcome desk and up to saying goodbye. Congrats! You’re doing a great job!

Dear Mrs. Monica, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Anonymous Couples - 06/10/2020 Confirmed reviews ALL

The iron in room 643 needs replacing

Dear Mr. Diarmuid, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive feedback. I will share your general comments with our team and pass on your remarks regarding the iron to the managers involved. May I take this opportunity to thank you for having chosen the Mercure Warszawa Centrum Hotel and we look forward to serving you again in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Well located and great service

Valentyna Couples - 03/10/2020 Confirmed reviews ALL

The hotel is located very conveniently, in the city centre and next to the shopping mall. Some furniture in the room is old, but the room itself was very well planned (we were staying in a suite), with a nice view, very comfortable bed and really clean. Staff is very friendly and helpful. Food in the restaurant was excellent and at reasonable price for such location.

Dear Mrs. Valentyna, Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Also we are grateful for your suggestions. Please rest assured that we are constantly refreshing our hotel areas. May I take this opportunity to thank you for having chosen the Mercure Warszawa Centrum Hotel and we look forward to serving you again in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Surprisingly quite stay in the city centre

Piotr Solo - 28/09/2020 Confirmed reviews ALL

Front-desk stuff very friendly and helpful. I was amazed when on Saturday's morning one man (most likely manager) came to the hotel's restaurant and started helping the stuff. I haven't seen this kind of a team spirit in a hotel for a very long time. Also, I really appreciate fresh fruit as a "Executive" gift - far better than traditional gifts. The only "negative" thoughts are related to a noisy air condition, which only switches off while opening the window (fortunately, the night I stayed was quite warm) - but I'm sure you're aware of this issue. To sum up, I'm very happy with all services provided and I'm looking forward to visit you again.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Fantastic location

Annamc Friends - 22/09/2020 Confirmed reviews ALL

Efficient, well located, exactly what we wanted for the weekend of fun in Warsaw.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Disappointed

Mr N. B. Couples - 18/09/2020 Confirmed reviews ALL

Paint coming of bedroom ceiling bath tub extremely dangerous to shower in extremely slippery. Toilet brush disgusting. And a pathetic attempt called breakfast. Only staff were very helpful and polite.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Excellent!

fg491 14/09/2020 TripAdvisor review

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Excellent & Warm

Florian G. Solo - 13/09/2020 Confirmed reviews ALL

Although I came last minute, I was warmly received, my requests were promptly managed to my benefit.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Brilliant

Anonymous Families - 06/09/2020 Confirmed reviews ALL

Friendly staff, nice, clean room, good breakfast, great location, air condition unit a bit too loud, but overall I enjoyed my stay.

Dear Mr. Przemyslaw, Thank you for your excellent rating and for choosing Mercure Warszawa Centrum Hotel during your last stay in Warsaw. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Perfect location with an perfect stay

Lukasz Families - 04/09/2020 Confirmed reviews ALL

Hotel location - in a well communicated area in the heart of Warsaw. Spacy room - good equipped, nice beds (it's a pity that we couldn't use a balcony as it was solid lock). Staff - really nice and friendly. Food - really tasty :-)

Dear Mr. Lukasz, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

hotel should be refurbished immediately

Darek Business - 04/09/2020 Confirmed reviews ALL

As I said during check out during whole night there was a noise from the bathroom (like a mouse), additionally small lamp for reading clos to bed was blinking instead lighting. I'm a really disapointed.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Very well located

Maciej Solo - 02/09/2020 Confirmed reviews ALL

Good quality, for reasonable price

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Good and comfortable stay

Slawek Families - 02/09/2020 Confirmed reviews ALL

Next stay and next good experience. Very friendly staff and location. Hotel not crowded due to the current situation.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

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