Mercure Warszawa Centrum 4 stars

Everything was fine, thank you! The only wish is to take away garbage every day - our room was not attended by cleaning service for 2 days and our garbage-bin was overwhelmed. Anyway this has not spoiled general positive impression.

Overall a very nice experience. Staff are very pleasant, professional, helpful, and responsive.

The hotel rooms are spacious and comfortable. The breakfast buffet is rich and the quality of food is excellent. We particularly appreciated the availability of fresh juices. The staff is friendly. Finally, the SPA is the perfect way to relax after a cold day in Warsawa.

Luxury hotels are not our usual place to stay, but this was lovely.

Hi, first the hotel is located very good in the center, clean and nice. The customer service is very bad, I came to my 10's anniversary, I called before I came and ask to put somthing nice in the room and maby Rose's that I willing to pay for it. When we came nothing happened, after this I ask 3 times more and each time you promise to do it but again nothing happaned. Don't answering to my call from the room.

However rooms were not ready on time during our arrival, the manager found himself well and did compensate our patient with extra restaurant discount. Rooms clean but needs new furniture, the apartment room 247 - the most.

The hotel itself was fine the beds were comfortable and clean. The staff however both in reception and in the restaurant were abrupt and rude and not helpful. We had to ask three different people on New Year’s Eve for ideas on where to go and no one was really willing to give us more than a 2 second answer. The first 2 people told us everywhere is fully booked and nowhere is really open (no warning of this when checking in- we wouldn’t know this would be the case with not being from Poland). We weren’t even told that we wouldn’t be able to have a drink at the hotel bar because everything was reserved. After coming back after a few hours and asking yet another person they then told us an area to try and go to which no one else had previously mentioned. Housekeeping also cleaned our room when we had the ‘do not make up’ sign on the door. In doing so they took some ear phones that were on the bed and most likely washed them- the hotel said they would be in touch but haven’t been. They also then didn’t close the door properly so we came back to missing headphones and our room door open. Not happy with the staff service at all.

Everything was fine

It was one of the best hotels that i have ever visit,in the centre,near to everything and awesome breakfast

Stuff really nice and helpful. Clean room and the location it cannot get better than this hotel .i alewasy recommend it to my feiwnd for next holiday

Brilliant!

Highly Recomanded. Very good location.nice and kleen rooms.friendly and profesional stuff. Good breackfast. Shopping center across the street. Very convenient transportation inside the city and to the airport Will come again.

Overall was good. Must appreciate the friendly and helpful staff, rooms are spacious and corridors were well maintained. Couple of things that didn't meet expectations were:- 1. Even though at the entrance we saw bellboy trolleys no one helped us with our luggage. 2. The menu at the restaurant is too limited. By the 3rd visit there wasn't much to look forward to. 3. We reached during the holiday season. Most of the shops were closed and we needed very basic medicine. We really had to walk a lot for them. I would like to suggest that the hotel should be able to dispense basics like diapers, sanitary napkins, balm across the counter for a fee.

As usual, mercure warsaw centrum is a great place to stay. Great location, great staff, modern and very comfortable. Always my preferred choice while in warsaw.

We had a wonderful time at your hotel.