Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,582 reviews
Mercure Warszawa Centrum
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,766 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,582 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent hotel

Customer review rating 4.5/5

Julia Families - 15/01/2020 Confirmed reviews ALL

My daughter and I stayed in the hotel for 4 nights. We both were very pleased by our stay. The staff was really friendly and helpful. Breakfast was excellent!

Mis

Customer review rating 4.5/5

Anna Families - 15/01/2020 Confirmed reviews ALL

Good

Nice City hotel

Customer review rating 4.5/5

Mh Friends - 15/01/2020 Confirmed reviews ALL

Friendly staff. Room was also in good condition. I will consider this hotel for future stays.

Customer review rating 4.5/5

Arie F. Couples - 11/01/2020 Confirmed reviews ALL

It was nice , the hotel have very warm stuff that love to help all the time ...rooms are clean and comfortable . Grate breakfast ... fantastic location ...

Another enjoyable stay at Mercure Centrum Warszawa

Customer review rating 4.5/5

Yoann Couples - 09/01/2020 Confirmed reviews ALL

Check-in fast and efficient, room clean and functional, great location. We we just a bit disappointed by the room service food as the meal proposed used to be of higher quality in general.

Xmas & new year trip

TripAdvisor rating 4.5/5

ahmadsE380XQ Couples - 09/01/2020 TripAdvisor review

It was very nice stay, hotel is clean, neat, comfy, location is perfect, centrum 5 min walk, mall direct beside hotel, central station 2 min by walk, spa is nice just need to be separate from gym bcoz kids are accessing it. Rather than that its 10/10

Very good hotel

Customer review rating 4.5/5

Ziv Families - 08/01/2020 Confirmed reviews ALL

Friendly staff , excellent location, parking, spacious rooms

Customer review rating 4.5/5

Oz Y. Families - 08/01/2020 Confirmed reviews ALL

Great Hotel

Great hotel.exelant location

Customer review rating 4.5/5

Dr B. I. Couples - 07/01/2020 Confirmed reviews ALL

Beyond expactations.good location is .the rooms are very comfortable,cleen. Room service and cleening in exalant. A very good fresh breakfast. Friendly and profesional staff. Will recomand the hotel to our friends and come again. I rote a recomandation in tripadvisor Thanks

Very nice, clean and cozy hotel

Customer review rating 4.5/5

Olena Families - 07/01/2020 Confirmed reviews ALL

Everything was fine, thank you! The only wish is to take away garbage every day - our room was not attended by cleaning service for 2 days and our garbage-bin was overwhelmed. Anyway this has not spoiled general positive impression.

Holidays in Mercure Warsaw

Customer review rating 4.5/5

Gshoufani Families - 07/01/2020 Confirmed reviews ALL

Overall a very nice experience. Staff are very pleasant, professional, helpful, and responsive.

Nice relaxing experience

Customer review rating 4.5/5

Giuseppe Families - 06/01/2020 Confirmed reviews ALL

The hotel rooms are spacious and comfortable. The breakfast buffet is rich and the quality of food is excellent. We particularly appreciated the availability of fresh juices. The staff is friendly. Finally, the SPA is the perfect way to relax after a cold day in Warsawa.

Luxury stay

Customer review rating 4.5/5

Julie F. Couples - 06/01/2020 Confirmed reviews ALL

Luxury hotels are not our usual place to stay, but this was lovely.

Good hotel, very hard service

Customer review rating 4.5/5

Dvir O. Couples - 06/01/2020 Confirmed reviews ALL

Hi, first the hotel is located very good in the center, clean and nice. The customer service is very bad, I came to my 10's anniversary, I called before I came and ask to put somthing nice in the room and maby Rose's that I willing to pay for it. When we came nothing happened, after this I ask 3 times more and each time you promise to do it but again nothing happaned. Don't answering to my call from the room.

Dear Guest, Thank you for sharing your feedback to us. We are very sorry to hear that the customer service did not meet your expectations. I assure you that I have forwarded your comments to the Front Office Manager to prevent such situations in the future. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. Best Regards, Justyna Urbańska Guest Experience Manager

professional service and overall quality

TripAdvisor rating 4.5/5

leszek155 Business - 06/01/2020 TripAdvisor review

However rooms were not ready on time during our arrival, the manager found himself well and did compensate our patient with extra restaurant discount. Rooms clean but needs new furniture, the apartment room 247 - the most.

Very dissatisfied with the service from the staff

Customer review rating 4.5/5

Anonymous Friends - 05/01/2020 Confirmed reviews ALL

The hotel itself was fine the beds were comfortable and clean. The staff however both in reception and in the restaurant were abrupt and rude and not helpful. We had to ask three different people on New Year’s Eve for ideas on where to go and no one was really willing to give us more than a 2 second answer. The first 2 people told us everywhere is fully booked and nowhere is really open (no warning of this when checking in- we wouldn’t know this would be the case with not being from Poland). We weren’t even told that we wouldn’t be able to have a drink at the hotel bar because everything was reserved. After coming back after a few hours and asking yet another person they then told us an area to try and go to which no one else had previously mentioned. Housekeeping also cleaned our room when we had the ‘do not make up’ sign on the door. In doing so they took some ear phones that were on the bed and most likely washed them- the hotel said they would be in touch but haven’t been. They also then didn’t close the door properly so we came back to missing headphones and our room door open. Not happy with the staff service at all.

Dear Mrs. P., Thank you for your comments regarding your stay at Mercure Warszawa Centrum. We appreciate all the remarks of our guests - both positive and negative. Thanks to them we have a chance to take appropriate actions to avoid similar situations in the future. I assure you that I have forwarded your comments to the Housekeeping Manager and Front Office Manager to prevent such situations in the future. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best regards, Justyna Urbańska Guest Experience Manager

I enjoy my stay at Hotel Mercure

Customer review rating 4.5/5

Marcus Solo - 05/01/2020 Confirmed reviews ALL

Everything was fine

Absolute perfection

Customer review rating 4.5/5

Apostolos Families - 05/01/2020 Confirmed reviews ALL

It was one of the best hotels that i have ever visit,in the centre,near to everything and awesome breakfast

Wonderful hotel

Customer review rating 4.5/5

Anonymous Couples - 04/01/2020 Confirmed reviews ALL

Stuff really nice and helpful. Clean room and the location it cannot get better than this hotel .i alewasy recommend it to my feiwnd for next holiday

Customer review rating 4.5/5

Nadia L. Couples - 04/01/2020 Confirmed reviews ALL

Brilliant!

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