Mercure Warszawa Centrum 4 stars

Customer review rating 4.5/5 10,353 reviews

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Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  175 DWORZEC CENTR

  • BY SUBWAY :  METRO CENTRUM

  • BY TRAM :  16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodation(s)

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22 / 237 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 5
  • Area: From 41 / 441 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,353 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,652 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Fantastic location

Customer review rating 4.5/5

Annamc Friends - 22/09/2020 Confirmed reviews ALL

Efficient, well located, exactly what we wanted for the weekend of fun in Warsaw.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Disappointed

Customer review rating 4.5/5

Mr N. B. Couples - 18/09/2020 Confirmed reviews ALL

Paint coming of bedroom ceiling bath tub extremely dangerous to shower in extremely slippery. Toilet brush disgusting. And a pathetic attempt called breakfast. Only staff were very helpful and polite.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Excellent!

TripAdvisor rating 4.5/5

fg491 14/09/2020 TripAdvisor review

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Excellent & Warm

Customer review rating 4.5/5

Florian G. Solo - 13/09/2020 Confirmed reviews ALL

Although I came last minute, I was warmly received, my requests were promptly managed to my benefit.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Brilliant

Customer review rating 4.5/5

Anonymous Families - 06/09/2020 Confirmed reviews ALL

Friendly staff, nice, clean room, good breakfast, great location, air condition unit a bit too loud, but overall I enjoyed my stay.

Dear Mr. Przemyslaw, Thank you for your excellent rating and for choosing Mercure Warszawa Centrum Hotel during your last stay in Warsaw. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Perfect location with an perfect stay

Customer review rating 4.5/5

Lukasz Families - 04/09/2020 Confirmed reviews ALL

Hotel location - in a well communicated area in the heart of Warsaw. Spacy room - good equipped, nice beds (it's a pity that we couldn't use a balcony as it was solid lock). Staff - really nice and friendly. Food - really tasty :-)

Dear Mr. Lukasz, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

hotel should be refurbished immediately

Customer review rating 4.5/5

Darek Business - 04/09/2020 Confirmed reviews ALL

As I said during check out during whole night there was a noise from the bathroom (like a mouse), additionally small lamp for reading clos to bed was blinking instead lighting. I'm a really disapointed.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Very well located

Customer review rating 4.5/5

Maciej Solo - 02/09/2020 Confirmed reviews ALL

Good quality, for reasonable price

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Good and comfortable stay

Customer review rating 4.5/5

Slawek Families - 02/09/2020 Confirmed reviews ALL

Next stay and next good experience. Very friendly staff and location. Hotel not crowded due to the current situation.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Best Impressions of Staying in the Centre of Warsaw

Customer review rating 4.5/5

Alex Couples - 27/08/2020 Confirmed reviews ALL

Mercure Warszawa Centrum is located right in the middle of the city, close to the sightseeings, the Central Railway Station, accesses to the airport. The sanitation and hygiene conditions in the hotel are on a very high level, so anybody can book it with an easy heart even in the pandemic situation. We highly appreciated empathy of the reception staff and the painstaking work of the cleaning staff. Though we spent only one night at the hotel we have the best impressions.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Good

Customer review rating 4.5/5

Phil Couples - 23/08/2020 Confirmed reviews ALL

Like breakfasts. Service.

Dear Mr. Phil, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Justyna Urbańska Guest Experience Manager

Short and sweet

Customer review rating 4.5/5

Colin Business - 10/08/2020 Confirmed reviews ALL

Single night stay. I have used this hotel many times for business trips to Warsaw

Dear Mr. Colin, We appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum very much. It is always a pleasure for us to learn that you choose our hotel while visiting Warsaw. It was an honor to host you and we would be delighted to welcome you again in our hotel Sincerely, Nina Vynnyk Guest Experience Manager

Excellent stay.

Customer review rating 4.5/5

C B. Couples - 05/08/2020 Confirmed reviews ALL

The staff was lovely and the room was very clean. They even let us check in early! No hotel ever does that. I'd definitely stay again.

Friendly place

Customer review rating 4.5/5

Anna C. Families - 31/07/2020 Confirmed reviews ALL

Friendly and helpful staff. Clean and comfortable room. I stay in the Mercure Hotel few times a year and always it was very good experience. Some bathrooms may need a bit of update.

high quality, but not many vegan options although promised

Customer review rating 4.5/5

Marcus Couples - 30/07/2020 Confirmed reviews ALL

Great room, spa area comfortable, friendly staff, but there were - although promised - no real vegan options for breakfast. This was rather unfortunate.

Dear Mr. Marcus, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not fully meet your expectations, we do apologize for that. Thank you for your suggestions. I would like to ensure that I already passed on to the Food & Beverage Manager your remarks regarding the breakfast variety. We appreciate sharing your concerns, and it is our hope to see you soon back in our hotel again. Sincerely, Nina Vynnyk Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Y. Families - 24/07/2020 Confirmed reviews ALL

I had 2 stays (2 Nights and 1 Night) in July. The Apartment rooms are spacious, clean and neat. The apartment room on 6/F is much nicer than the one on 4/F. I faced the shower tab problem for the apartment room on 4/F but the reception sent the service to fix it for us very promptly. The breakfast is good. Very good hygiene measure is applied for the buffet breakfast which made me as a customer feel very comfortable. All the staffs are nice in the hotel. Much appreciated. Look forward to another stay in this hotel.

Great hotel

Customer review rating 4.5/5

Ana C. C. Solo - 27/03/2020 Confirmed reviews ALL

Well, I am so happy to had the oportunity to stay at this hotel. All the people in this hotel were very friendly with me. I stayed at the room 560 and because of the Coronavirus it was insane, my flight were canceled, I was very scary about don't have anywhere to go. The people there were so kindly, big heart, I cried some days, and the people at the recepction were so lovely, took a very good care of me in the most dificult time of my life. THANK YOU SO MUCH. I'LL NEVER FORGET. One day I'll be back :)

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Julian Families - 22/03/2020 Confirmed reviews ALL

It was a great stay. We ordered food from the Winestone Restaurant and it was in good quality.

Szanowny Panie Julianie, dziękujemy za ocenę pobytu w Mercure Warszawa Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem.Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego doskonalenia jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie równie przyjemny i udany jak poprzedni. Z poważaniem, Justyna Urbańska Guest Experience Manager

Very well located

Customer review rating 4.5/5

Angelina Business - 17/03/2020 Confirmed reviews ALL

Very pleasant stay, welcoming and helpful personnel, nice clean rooms, very well located and a very good hotel restaurant

Dear Mrs. Angelina, Thank you for filling in the questionnaire regarding your last stay at Mercure Warszawa Centrum. We are happy that you highly rated our hotel services. We are looking forward to your next visit. Sincerely, Justyna Urbańska Guest Experience Manager

Well located

Customer review rating 4.5/5

Susann Business - 16/03/2020 Confirmed reviews ALL

Hotel room was clean, spacious and modern. Facilities in the room were also good. Location is excellent for a spot of shopping. However since my last stay there, I felt there was less choice when it came to breakfast (example no nuts and yoghurts) and most stuff was repeatedly the same. Also, the take away breakfast (for the price paid) can be improved by adding a fruit juice, yoghurt and a pastry/cake.

Dear Mrs. Susann, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are glad to read that you had a nice stay. We are also grateful for your remarks and suggestions regarding breakfast. We hope you will visit us soon. Sincerely, Justyna Urbańska Guest Experience Manager

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