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Mercure Warszawa Centrum 4 stars

Customer review rating 4.5/5 10,607 reviews

ALLSAFE approved hotel

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Mercure Warszawa Centrum
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+ 23 Services

Hotel extras

  • Advantage 1

  • Direct vicinity of the main transport hubs: Train Station, Merto and others.

  • Advantage 3

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  175 DWORZEC CENTR

  • BY SUBWAY :  METRO CENTRUM

  • BY TRAM :  16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodation(s)

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22 m² / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 5
  • Area: From 41 m² / 441 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,607 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,671 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Everythinkg great

Customer review rating 5.0/5

Dunja Couples - 04/03/2021 Confirmed reviews ALL

Very nice and helpfull staff, top location, feelinf safe during ‘covid time’

Dear Mr. Ales K., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Low average but not expensive and good location

TripAdvisor rating 3.0/5

stf153 Business - 28/02/2021 TripAdvisor review

Cleanliness is very bad. They don’t clean the room before your check out, apparently due to covid rules, but this is not acceptable. They don’t change the coffee mugs, don’t clean the bathroom, the ground etc. Very surprising. Service is not very good, bad English. Excellent location! In front of shopping mall entrance.

Dear stf153, Thank you for choosing our Mercure Warszawa Centrum for your stay in Warsaw and for taking time to share your thoughts on TripAdvisor. We regret to learn that your stay did not fully meet your expectations, please allow me to express my sincerest apologies. Your feedback enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Regards, Nina Vynnyk

Well located.

Customer review rating 3.5/5

Adrian Solo - 23/12/2020 Confirmed reviews ALL

Well located if you’re travelling and need to be close to the Central Station and main airport. Overall comfortable experience and easy check-in.

Dear Adrian L., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Romm Division Manager

My stay at the Mercure Warsaw Centrum

TripAdvisor rating 5.0/5

miroslawp505 Business - 25/11/2020 TripAdvisor review

This is one of my favorite Accor hotels in Warsaw. The location is great, just near the main train station and a huge shopping mall, which is unfortunately mostly closed now because of the COVID situation. The hotel is really nice, the staff are very helpful and the food is great, which is important because restaurants outside hotels are closed now. It was kind of sad to see this hotel so desolate because of the pandemic....

Dear miroslawp505, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

My hotel of choice

Customer review rating 5.0/5

Jason Couples - 21/11/2020 Confirmed reviews ALL

Always a pleasure to stay at Mercure Centrum warsaw. It is located very well in the city with great access to everything you need.

Dear Jason C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Great location, good customer service, comfortable rooms.

Customer review rating 4.5/5

Sb Business - 16/11/2020 Confirmed reviews ALL

I've recently discovered Mercure in Zlota Street and will definitely be going back. The hotel is located next door to Zlote Tarasy and 2 min-walk from the Palace of Culture. The rooms and bathrooms are spacious and include everything you may need. I also recommend their breakfast.

Dear Slawomir B., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager
Customer review rating 5.0/5

Mishel Business - 23/10/2020 Confirmed reviews ALL

super

Dear Mikhail G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Everything great

Customer review rating 5.0/5

Seb Families - 18/10/2020 Confirmed reviews ALL

- Hotel, Team (!!!), Rooms and Breakfast really great Thank you

Dear Sebastian, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments, especially regarding our employees with all team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Ewelina Królik Rooms Division Manager

Perfect location amazing stay

Customer review rating 5.0/5

Darren H. Families - 17/10/2020 Confirmed reviews ALL

Once again we have had a wonderful time we would stay in no other hotel in Warsaw

Dear Darren H., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Joanna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ewelina Królik Rooms Division Manager

Amazing staff and amenities!!! Super impressed!

Customer review rating 5.0/5

Monica G. Business - 16/10/2020 Confirmed reviews ALL

Everything was really good, starting from the welcome desk and up to saying goodbye. Congrats! You’re doing a great job!

Dear Mrs. Monica, We very much appreciate your opinion regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager
Customer review rating 2.5/5

Anonymous Couples - 06/10/2020 Confirmed reviews ALL

The iron in room 643 needs replacing

Dear Mr. Diarmuid, We very much appreciate your comments regarding your stay at the Mercure Warszawa Centrum. It is always a pleasure to receive feedback. I will share your general comments with our team and pass on your remarks regarding the iron to the managers involved. May I take this opportunity to thank you for having chosen the Mercure Warszawa Centrum Hotel and we look forward to serving you again in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Well located and great service

Customer review rating 5.0/5

Valentyna Couples - 03/10/2020 Confirmed reviews ALL

The hotel is located very conveniently, in the city centre and next to the shopping mall. Some furniture in the room is old, but the room itself was very well planned (we were staying in a suite), with a nice view, very comfortable bed and really clean. Staff is very friendly and helpful. Food in the restaurant was excellent and at reasonable price for such location.

Dear Mrs. Valentyna, Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Also we are grateful for your suggestions. Please rest assured that we are constantly refreshing our hotel areas. May I take this opportunity to thank you for having chosen the Mercure Warszawa Centrum Hotel and we look forward to serving you again in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Surprisingly quite stay in the city centre

Customer review rating 4.0/5

Piotr Solo - 28/09/2020 Confirmed reviews ALL

Front-desk stuff very friendly and helpful. I was amazed when on Saturday's morning one man (most likely manager) came to the hotel's restaurant and started helping the stuff. I haven't seen this kind of a team spirit in a hotel for a very long time. Also, I really appreciate fresh fruit as a "Executive" gift - far better than traditional gifts. The only "negative" thoughts are related to a noisy air condition, which only switches off while opening the window (fortunately, the night I stayed was quite warm) - but I'm sure you're aware of this issue. To sum up, I'm very happy with all services provided and I'm looking forward to visit you again.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Fantastic location

Customer review rating 5.0/5

Annamc Friends - 22/09/2020 Confirmed reviews ALL

Efficient, well located, exactly what we wanted for the weekend of fun in Warsaw.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Disappointed

Customer review rating 1.5/5

Mr N. B. Couples - 18/09/2020 Confirmed reviews ALL

Paint coming of bedroom ceiling bath tub extremely dangerous to shower in extremely slippery. Toilet brush disgusting. And a pathetic attempt called breakfast. Only staff were very helpful and polite.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Excellent!

TripAdvisor rating 5.0/5

fg491 14/09/2020 TripAdvisor review

Excellent response for reservation, well received at check in, treated with upgrade. Strategic location. Excellent room. Breakfast was attentively served. I was treated with care at check out. I shall return!

Dear Guest, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are happy to read that you spent there an enjoyable time and appreciate location and also other advantages. We are looking forward to your next stay. Best regards, Justyna Urbańska

Excellent & Warm

Customer review rating 5.0/5

Florian G. Solo - 13/09/2020 Confirmed reviews ALL

Although I came last minute, I was warmly received, my requests were promptly managed to my benefit.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Brilliant

Customer review rating 4.5/5

Anonymous Families - 06/09/2020 Confirmed reviews ALL

Friendly staff, nice, clean room, good breakfast, great location, air condition unit a bit too loud, but overall I enjoyed my stay.

Dear Mr. Przemyslaw, Thank you for your excellent rating and for choosing Mercure Warszawa Centrum Hotel during your last stay in Warsaw. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Perfect location with an perfect stay

Customer review rating 4.5/5

Lukasz Families - 04/09/2020 Confirmed reviews ALL

Hotel location - in a well communicated area in the heart of Warsaw. Spacy room - good equipped, nice beds (it's a pity that we couldn't use a balcony as it was solid lock). Staff - really nice and friendly. Food - really tasty :-)

Dear Mr. Lukasz, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

hotel should be refurbished immediately

Customer review rating 1.5/5

Darek Business - 04/09/2020 Confirmed reviews ALL

As I said during check out during whole night there was a noise from the bathroom (like a mouse), additionally small lamp for reading clos to bed was blinking instead lighting. I'm a really disapointed.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

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