Mercure Warszawa Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 3,474 reviews

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Mercure Warszawa Centrum - Image 1
Mercure Warszawa Centrum - Image 2
Mercure Warszawa Centrum - Image 3
Mercure Warszawa Centrum - Image 4
ul. Zlota 48/54, 00-120 WARSAW, Poland

Description

Hotel extras

  • City center close to Palace of Culture and Science and Zlote Tarasy.

  • Direct vicinity of main transport hubs: Train Station, Metro and others.

  • Winestone - wines from all over the world and Polish and international dishes.

  • 13 meeting rooms with the possibility of flexible arrangement.

  • Hotel parking for guests.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with twin beds

Photo out of - Superior room with twin beds

Comfortable Superior room for 2 people with 2 single beds (100x200). Perfect for business trip or getaway. It offers coffee machine, minibar, bathrobe, slippers and set of premium eco toiletries.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 22 m² / 236 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Elegant room for 2 people with 1 queen bed for comfort and relaxation. Equipped with tea and coffee facilities, a safe, a desk and a mini-fridge, bathroom with shower, hairdryer and set of eco toiletries.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious room for families 2+2. Queen bed and sofa bed ensure a comfortable stay. Equipped with tea and coffee facilities, safe and mini-fridge, modern bathroom with shower, hairdryer and eco toiletires.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Comfortable room ideal for people traveling together - private or business. Bright interior, fast WIFI, functional desk, coffee and tea facilities, mini-fridge - a comfortable space for work and rest.

Max. number of persons
2
Area
From 22 m² / 236 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Super room - up to 4 guests - 1 queen size bed 160x200 and sofa bed. Equipped with a coffee maker, tea set and a safe. Bathroom offers shower room, bathrobe, slippers, hairdryer and set of eco cosmetics.

Max. number of persons
4
Area
From 22 m² / 236 sq ft

Bedding

Double bed(s) x1

Double sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Standard room with 160x200 Queen bed, TV, coffee&tea set, eco cosmetics.

Max. number of persons
1
Area
From 22 m² / 236 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink top 27”-34” above floor
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Doorways provide 32” clear width
  • Desk top is 27”-34” high with space underneath that is 30” W, 27” H and 17” deep
  • Light switches no higher than 48” above floor
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment with a king-size bed and sofa bed, ideal for the whole family. A coffee machine and tea and coffee facilities make your stay more enjoyable. An ironing set, bathrobe and eco toiletries bring a homely touch. Your booking includes 15% off dining.

  • Most of the accommodation:

    Corner Room

Max. number of persons
5
Area
From 41 m² / 441 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • 64'/163 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Shoe polisher
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120 WARSAW
Poland

GPS:52.23095, 21.00123

Telephone
Fax +48 22 697 38 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 338 rooms
  • 4 rooms for people with reduced mobility
  • 338 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English
  • Polish
  • Russian

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

15 Meeting rooms

Business Center

  • Self service business center

Family

Equipements for children

  • Bottle Warmer

Well-being

Wellness Centre

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 35 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.562 ft

  • Parking pricing: 22.65 € 100 PLN Per day

Services & equipment

  • Intercom
  • Stairs

Security

  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

WINESTONE

Photo out of - WINESTONE

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Cooking style
International
Chef name
Marek Niemiec
Capacity
94
Accessibility
Accessible service
00-120 Warsaw, Poland
Telephone +48 48226973755
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Accommodate food

  • Children menu

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Breakfast is served buffet style, with hot and cold options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,474 reviews

Customer review rating 4.0/5

Jamie P. Solo - Confirmed reviews ALL

Dear Mr. P., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you found your experience pleasant and appreciated our bar and restaurant staff. Your feedback about pricing has been noted. Best regards, Guest Relations Team

Customer review rating 4.5/5

Yik P. R. W. Business - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful feedback regarding your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you found our location convenient and that you enjoyed the spacious room and clean gym facilities. It is always gratifying to learn that our guests appreciate the quality of their experience. We look forward to welcoming you back on your next visit to Warsaw. Best regards, Guest Relations Team

Customer review rating 1.5/5

Vaida L. Solo - Confirmed reviews ALL

Dear Vaida, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Warszawa Centrum. I sincerely apologize for the inconveniences you experienced during this visit, especially given your history with us as a Gold member. It is regrettable that your assigned room was subject to noise from the restaurant, which impacted your comfort. We appreciate your suggestion regarding room assignments during events, and I assure you that your comments will be taken into consideration to enhance our future guest experiences. I understand the situation regarding the late check-out caused some frustration. We aim to accommodate our guests' requests whenever possible, and I am glad that we were eventually able to extend your check-out time. Your insights about the increased traffic from large groups are also valued, and we strive to balance our service to all guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, Guest Relations Team

Customer review rating 4.0/5

Oren G. Business - Confirmed reviews ALL

Dear Oren, Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you found our hotel comfortable and appreciated its location. We hope to welcome you back soon for another enjoyable visit. Best regards, Guest Relations Team

Customer review rating 5.0/5

Achiraya P. Business - Confirmed reviews ALL

Dear Guest, Thank you for your kind review after your recent stay at Mercure Warszawa Centrum. We are delighted that you enjoyed our location, clean rooms, and attentive staff. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Guest Relations Team

Dear Mr. P., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you found your experience pleasant and appreciated our bar and restaurant staff. Your feedback about pricing has been noted. Best regards, Guest Relations Team

Customer review rating 4.5/5

Yik P. R. W. Business - Confirmed reviews ALL

This was my 4th Accor hotel stay in Warsaw, and I would say, the best. The room was large, well appointed and quiet. The gym is clean and has a jacuzzi pool outside. And the hotel is next to a mall and the city's main train station. So moving about is very convenient.

Dear Guest, Thank you for your wonderful feedback regarding your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you found our location convenient and that you enjoyed the spacious room and clean gym facilities. It is always gratifying to learn that our guests appreciate the quality of their experience. We look forward to welcoming you back on your next visit to Warsaw. Best regards, Guest Relations Team

Customer review rating 1.5/5

Vaida L. Solo - Confirmed reviews ALL

I have stayed in this hotel many times during the last 4 years when visiting Warsaw and until the last trip, I have been very satisfied my stays and overall experience. I stayed 2 nights in October 2026 and, sadly, it was one of the worst experiences ever. As a Gold member, I was ussually given a room on the 5th or 6th floor during my previous stays. However, during the recent trip, I was assigned a room the 2nd floor. Overall, not an issue as it had all the necessary ammenities and a nice Welcome gift. The problem became apparent in the evening - the room was above the restaurant and I could hear a loud thumping music playing due to a party taking place at the restaurant. I went to the reception around 22:30 and asked if a room could be changed (maybe a higher floor, where the music could not be heard and I could sleep and rest). After some negotiation, I was given a key to a room on the 3rd floor. As I was approaching the room, I could hear Britney Spears song playing in the corridor. The music was even lounder in the room. I really couldn't understand what was going on. I returned the key to the reception staff and provided the details on what I have just experienced. They seemed confused and I felt like they didn't believe me (i.e., that I am making things up and blowign them out of proportion). By then it was around 23:00 hrs and I was exhausted, so I returned to my room, put in the earplugs and eventually fell asleep. Additionally, when I asked for a late check-out (at 15:00 hrs, instead of 12:00 noon), I was told this was not possible. Again, it took some negotation and eventually the reception staff offered 14:00 hrs check-out. Once back in my room, reception staff called and informed me that 15:00 hrs check-out would be possible. I responded by saying "Thank you. I really appreciate that." This recent stay at Mercure Warszawa Centrum was particularly disappointing, because the prices have risen by 40-50%, but the quality of service has decreased. E.g., reception staff knew about the late and loud party in the restaurant, but didn't inform me about it during the check-in. Why did the hotel assigned the rooms above the restaurant to regular people/travellers? My suggestion would have been to assign the rooms on the 2nd floor for the people attending the party. I also noticed, that the hotel became very popular among the large tourist groups being dropped off and picked up by buses outside the hotel. My guess is that several upper floors are being booked by the travel agencies and all hotel staff attention is being given to them. This pushes the individual travellers to the margins and suboptimal customer service.

Dear Vaida, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Warszawa Centrum. I sincerely apologize for the inconveniences you experienced during this visit, especially given your history with us as a Gold member. It is regrettable that your assigned room was subject to noise from the restaurant, which impacted your comfort. We appreciate your suggestion regarding room assignments during events, and I assure you that your comments will be taken into consideration to enhance our future guest experiences. I understand the situation regarding the late check-out caused some frustration. We aim to accommodate our guests' requests whenever possible, and I am glad that we were eventually able to extend your check-out time. Your insights about the increased traffic from large groups are also valued, and we strive to balance our service to all guests. Thank you for bringing these matters to our attention. We hope to have the opportunity to provide you with a more satisfying experience in the future. Best regards, Guest Relations Team

Customer review rating 4.0/5

Oren G. Business - Confirmed reviews ALL

Nice comfortable hotel minimalistic. Well located.

Dear Oren, Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you found our hotel comfortable and appreciated its location. We hope to welcome you back soon for another enjoyable visit. Best regards, Guest Relations Team

Customer review rating 5.0/5

Achiraya P. Business - Confirmed reviews ALL

Near Mall, not messy traffic. Clean room nice staff

Dear Guest, Thank you for your kind review after your recent stay at Mercure Warszawa Centrum. We are delighted that you enjoyed our location, clean rooms, and attentive staff. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Guest Relations Team

Customer review rating 4.5/5

Jaroslaw K. Couples - Confirmed reviews ALL

Excellent localization and very good service.

Dear Mr. K., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you appreciated our location and service. Your feedback motivates us to continue providing excellent experiences for our guests. Best regards, Guest Relations Team

Customer review rating 5.0/5

Radu C. Couples - Confirmed reviews ALL

Excelent

Dear Mr. C., Thank you for your excellent feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you had such a positive experience and look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 5.0/5

Evgeniy K. Business - Confirmed reviews ALL

A wonderful stay from start to finish. The Front Office team welcomed us warmly, check-in was fast and efficient, and every request was handled with a smile. Housekeeping kept the room spotless, comfortable and quiet - attention to detail was evident everywhere. The breakfast was excellent, with a great variety and high-quality products, and the F&B team was friendly, attentive and genuinely caring. The restaurant and bar staff created a lovely, relaxed atmosphere. Maintenance and all back-of-house teams clearly do a great job - everything in the hotel works perfectly. Special thanks to the General Manager, whose leadership is visible in every detail: a motivated, professional and guest-focused team, high standards and a real sense of hospitality. The location in the heart of Warsaw is perfect. Highly recommended - I will definitely return!

Dear Evgeniy, Thank you for sharing your wonderful experience at Mercure Warszawa Centrum. We are thrilled to learn that you found your stay to be outstanding and that our Front Office team provided you with a warm welcome and efficient check-in. It is gratifying to hear that our housekeeping maintained a spotless and comfortable environment for you. We are particularly pleased that you enjoyed the breakfast offerings and found our Food & Beverage team to be friendly and attentive. Your kind words about the overall atmosphere and the efforts of our maintenance and back-of-house teams are greatly appreciated. We take pride in our leadership and strive to maintain high standards of hospitality for all our guests. Thank you once again for your recommendation, and we look forward to welcoming you back on your next visit to Warsaw. Best regards, Guest Relations Team

Customer review rating 4.5/5

Bas J. Business - Confirmed reviews ALL

Super location, with big rooms, great gym, and affordable!

Dear Mr. J., Thank you for your wonderful feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our location, spacious rooms, and gym facilities. Your satisfaction is our priority, and we hope to welcome you back soon. Guest Relations Team

Customer review rating 4.5/5

Julia P. F. Solo - Confirmed reviews ALL

Very nice staff. Good location, good hotel restaurant, clean,

Dear Guest, Thank you for your positive feedback regarding your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our location, restaurant, and the cleanliness of our hotel. Your compliments about our staff will be shared with the team. Best regards, Guest Relations Team

Customer review rating 3.0/5

John O. Couples - Confirmed reviews ALL

For the price, no Nescafé machine no fridge very basic, i expect just a little better for the price of the booking. Also I’m coming back for another 2 nights and you want to charge me more for the accommodation very disappointed.

Dear Mr. O., Thank you for sharing your feedback regarding your recent stay at Mercure Warszawa Centrum. I am sorry to hear that your experience did not meet your expectations due to the absence of certain amenities and the pricing for your upcoming visit. Your comments have been noted and will be forwarded to the relevant departments for consideration. We appreciate your input as it helps us enhance our services. Best regards, Guest Relations Team

Customer review rating 5.0/5

Besnik A. Couples - Confirmed reviews ALL

Very warm welcome

Dear Guest, Thank you for your kind feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you received a warm welcome and appreciate your positive remarks. We look forward to your next visit. Best regards, Guest Relations Team

Customer review rating 3.5/5

Richard J. Families - Confirmed reviews ALL

NO AC. Very little or not al all responding to room occupant adjustments. Advised opening the window not helping much. By morning temperature might go a little down, if you come from the US makes you double exhausted. Is the little box under the desk a refrigerator? Each time we stored the food, the next day was spoiled. Your, used to be great toiletries do not seam the same. Will have to reconsider the next stay.

Dear Mr. J., Thank you for sharing your feedback regarding your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you appreciated our location and found the rooms to your liking. However, We sincerely apologize that your experience did not meet your expectations due to the issues you faced with air conditioning and the refrigerator in your room. We understand how important a comfortable room temperature is for our guests, and your comments regarding the air conditioning adjustments have been noted for further review. Your feedback is invaluable in helping us enhance our services. We hope you will reconsider your decision and allow us another opportunity to provide you with a superior experience in the future. Best regards, Guest Relations Team

Customer review rating 5.0/5

Tarmo T. Business - Confirmed reviews ALL

Nice sauna and jaccuzzi. The room was excellent.

Dear Tarmo, Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted that you enjoyed our location, sauna, jacuzzi, and your room. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 1.5/5

Jerzy B. Business - Confirmed reviews ALL

My room number was 444 - it smelled like a sewer, climate control did not work - I opened the window to get some air, did not sleep for the entire 3 nights

Dear Mr. B., Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered during your stay, particularly regarding the odor and climate control in your room. Your feedback has been noted, and we appreciate your understanding. Guest Relations Team

Customer review rating 3.5/5

Lourdes O. Couples - Confirmed reviews ALL

The rooms are clean, but the towels are skimpy on the first day so ask for good fluffy towels. Beds are comfortable, rooms are a little bit dark. I have stayed two days, left for 2 days and back another two day. I have stayed in the newly remodelled bath room which was cool and the old bathroom which has those old european tub so high that it was difficult for me to get in, manageable with the hand grip/handles for support. amnities are only body soaps and shampoo. no lotion.Magnifying mirrors outdated. Breakfast buffet excellent. Front desk not friendly at all except for Julia and Jakub (night shift).

Dear Guest, Thank you for sharing your feedback following your recent stay at the Mercure Warszawa Centrum. We appreciate your comments regarding the cleanliness of the rooms and the comfort of the beds.However, we regret to hear that the towels did not meet your expectations and encourage our guests to reach out for any additional amenities during their stay. We strive to offer a pleasant experience, and your insights are valuable for our continuous improvement. Furthermore, We apologize for the experience you encountered with our front desk staff, and I will ensure your feedback is addressed with our team. On a positive note, We am glad to hear that you enjoyed our breakfast buffet and the accessibility of our location. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Guest Relations Team

Customer review rating 5.0/5

Tuvia R. Families - Confirmed reviews ALL

An excellent hotel. During check-in, a receptionist named Marcel welcomed me and made me feel right at home.

Dear Ms. R., Thank you for your kind feedback regarding your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that our receptionist Marcel made you feel welcome. Your positive experience is greatly appreciated and motivates our team to continue providing excellent service. Kind regards, Guest Relations Team

Customer review rating 4.5/5

Giorgos S. Solo - Confirmed reviews ALL

Very nice hotel at the Center of town . Everything was very organised and clean

Dear Giorgos S., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are pleased to hear that you found our hotel well-organized and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 4.5/5

Naiyasit R. Solo - Confirmed reviews ALL

I visited Warsaw for marathon running, the hotel was perfectly fulfilled my needs in all perspectives.

Dear Guest, Thank you for your kind review following your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that our location, breakfast, and staff contributed positively to your marathon experience. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Customer review rating 5.0/5

Sivan A. Families - Confirmed reviews ALL

The staff provides excellent service—always smiling and eager to help. This is my second time at the hotel, and words cannot describe the wonderful experience; everything is close by and pleasant, and the proximity to the mall is fantastic. The hotel is always clean and tidy.

Dear Sivan, Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our fantastic location and the excellent service provided by our team. It is wonderful to know that your experience was pleasant and that you found our hotel to be clean and tidy. We appreciate your kind words and look forward to welcoming you back for a third visit. Best regards, Guest Relations Team

Other web-users rate our hotel

  • 1,837 reviews 9.7/10 Location
  • 1,777 reviews 7.5/10 Room
  • 1,505 reviews 9/10 Service
  • 30 reviews 8.5/10 WiFi
  • 1,085 reviews 9.2/10 Breakfast
  • 665 reviews 8.3/10 Cleanliness

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