Mercure Warszawa Centrum 4 stars

nice

Great location in the city center, comfortable and cozy room, good breakfast

Very good service and fantastic breakfast even better than in 5 stars hotels of Accor group.

I have never seen such high level of services in Mercure hotels all over Europe. Breakfast is fantastic even better than Sofitel or other five stars hotels pf Accor group.! Everything was excellent. I enjoyed my stay in this hotel.

It is unusual for me to experience good customer service while traveling in Poland, however, I was impressed with the staff at the Hotel Mercure Warszawa Centrum, particularly with the evening supervisor, Leszek. Leszek took care of any concerns I had immediately, and with the utmost professionalism and customer care. In addition to the outstanding customer service, the location was great, the rooms were clean and updated, and the overall atmosphere was one of warmth and welcoming. It is for these reasons, and also primarily for my experience with Leszek and his wonderful customer service, that I will no longer stay anywhere else when visiting Warsaw.

Excellent

Very nice and helpful staff Awesome breakfast which is open until 11am on week end Same for the spa open super early till late Good location Room are spacious and bed is confortable

Perfect conditons and location

Even though I've put "do not disturb" and "do not clean" hanger, someone got into the room and did nothing but took trash out. I left it for the purpose, few extremely valuable things were there! Service ignored hangers, got into the room and took trash.... while doing that they just could have left water behind!

It was my Mum's birthday. She loved it, I loved it. Thank you.

Although the room was clean, the duvet cover was torn, the kettle did not work and the window did not shut properly as I could hear the traffic outside constantly, I had to have the heating on high to stay warm because of the Window. Breakfast was good, staff were pleasant and polite. Apart from the issues in the room it was a nice stay.

Perfect!!!!

Well located, super staff, not bad breakfast, room 326 need to have sofa to replace, sink is broken water stay there, windows are old and I can heard noise from outside also cold air going from there

Good

The hotel was okay but I had the following issues: 1. My room was supposed to be non-smoking but it had an odor, it smelled like it was a smoking room in at one time. 2. WiFi was terrible - I have to work in the evenings and my wifi connection frequently dropped. 3. Breakfast was very expensive. Some mornings I only wanted to get some fresh honey to put in tea that I had in my room (I did not want to eat breakfast) and the staff were very annoyed when I asked for this. They would not let me get a teaspoon of the fresh honey, instead they gave me packets of honey which were clearly very old as the honey was hard as a rock. 4. Due to the experiences above we will be staying somewhere else when we return for another business trip in February.