Dear Guest, Thank you for sharing your feedback following your recent stay at the Mercure Warszawa Centrum. We appreciate your comments regarding the cleanliness of the rooms and the comfort of the beds.However, we regret to hear that the towels did not meet your expectations and encourage our guests to reach out for any additional amenities during their stay. We strive to offer a pleasant experience, and your insights are valuable for our continuous improvement. Furthermore, We apologize for the experience you encountered with our front desk staff, and I will ensure your feedback is addressed with our team. On a positive note, We am glad to hear that you enjoyed our breakfast buffet and the accessibility of our location. Thank you once again for your comments, and we hope to have the opportunity to welcome you back in the future. Best regards, Guest Relations Team

Dear Ms. R., Thank you for your kind feedback regarding your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that our receptionist Marcel made you feel welcome. Your positive experience is greatly appreciated and motivates our team to continue providing excellent service. Kind regards, Guest Relations Team

Dear Giorgos S., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are pleased to hear that you found our hotel well-organized and clean. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Guest Relations Team

Dear Guest, Thank you for your kind review following your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that our location, breakfast, and staff contributed positively to your marathon experience. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Dear Sivan, Thank you very much for sharing your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our fantastic location and the excellent service provided by our team. It is wonderful to know that your experience was pleasant and that you found our hotel to be clean and tidy. We appreciate your kind words and look forward to welcoming you back for a third visit. Best regards, Guest Relations Team

Dear Mr. F., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our location, facilities, and breakfast selection. We look forward to welcoming you back on your next visit to Warsaw. Best regards, Guest Relations Team

Dear Ms. B., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our central location, found your room comfortable, and appreciated our friendly staff. Your recommendation means a lot to us. Best regards, Guest Relations Team

Dear Tamar, Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted that you enjoyed our location, the cleanliness of your room, and the kindness of our staff. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Dear Mr. M., Thank you for your wonderful feedback following your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that our hospitality, cleanliness, and location contributed to a memorable experience. We eagerly await your next visit! Guest Relations Team

Dear Nikunj, Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you had a pleasant experience and appreciated our friendly staff. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Dear Mr J., Thank you for sharing your feedback with us. We are truly sorry that your arrival experience did not meet your expectations and that you felt unwelcome. This is certainly not the first impression we wish to create for our guests. We sincerely apologise for the five-minute wait before your room was ready, particularly as you had paid for early check-in. Due to the weekend, later departures and the hotel reaching 100% occupancy, our Housekeeping team was working hard to prepare all rooms as quickly as possible. Unfortunately, despite their best efforts, your room required a few additional minutes. While we hope this provides some context, we fully understand your disappointment, especially given that you had arranged and paid for early access to your room. We would very much appreciate the opportunity to make this right. May we kindly ask you to contact our Guest Relations team directly at H3…? We would be pleased to review the early check-in charge and arrange an appropriate gesture of compensation for the inconvenience you experienced. Once again, please accept our sincere apologies. We truly value your feedback and hope you will give us another opportunity to welcome you and your family, allowing us to provide the warm hospitality and attentive service you rightfully expect. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Dear Carol, Thank you very much for your positive feedback regarding your recent stay at the Mercure Warszawa Centrum. We are delighted to hear that you enjoyed our location and facilities. We hope to welcome you back in the future for another wonderful experience. Best regards, Guest Relations Team

Dear Joanna, Thank you for taking the time to share your experience at Mercure Warszawa Centrum. We are delighted to hear that you found our hotel well-appointed and situated conveniently in the city center. It is wonderful to know that you enjoyed the comfort of your room and appreciated our breakfast offerings. Your kind words about the Winestone restaurant and our staff are greatly appreciated, and I will ensure that your feedback is shared with the team. We look forward to welcoming you back on your next visit to Warsaw. Thank you once again for your review. Best regards, Guest Relations Team

Dear Sylwia, Thank you for your kind feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted that our team was able to assist you during your time of need and that you appreciated our location and friendly staff. We hope to welcome you back soon. Best regards, Guest Relations Team

Dear Yan M. N., Thank you for your kind words regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you enjoyed your time with us, especially our buffet breakfast and the comfort of your room. We look forward to welcoming you back in the future. Best regards, Guest Relations Team

Dear Mr. S., Thank you for your positive feedback regarding your recent stay at Mercure Warszawa Centrum. We are delighted to hear that you found our location superb and the quality met your expectations. We look forward to welcoming you back for another ideal stay. Kind regards Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Dear Madam, Thank you for sharing your feedback regarding your recent stay at the Mercure Warszawa Centrum. We are pleased to hear that you appreciate our excellent location and the beauty of our hotel. However, I am truly sorry to learn that the service you received did not meet your expectations. Your comments about the staff's communication and hospitality are concerning, and I have shared your feedback with our management team to ensure we address these issues appropriately. We strive to create a welcoming environment, and I apologize that we fell short during your visit. Please be advised that not all amenities are available in our standard room. Hair conditioner is always available in our superior rooms. Thank you once again for your valuable insights. We hope to have the opportunity to improve your experience in the future. Best regards, Katarzyna Mickiewicz-Rogowiecka Guest Relation Team

Dear Ms P., Thank you for taking the time to share your feedback with us. We are very sorry to learn about the difficulties you and your sister experienced during your stay, particularly in relation to the service provided in our bar. Please accept our sincere apologies for the frustration and disappointment this situation caused. The quality of service we provide, as well as the way our guests are treated, is a matter we take very seriously. Your concerns have therefore been given our full attention, and the details of your feedback have already been forwarded to the person responsible for managing our Food & Beverage operations for a thorough internal review. Please be assured that, once this review has been completed, the person responsible for this area will contact you personally to follow up on the matter and address your concerns directly. We sincerely regret that this experience left you with such an unfavorable impression of our hotel. Despite this, we very much hope that you will consider giving us another opportunity and choose to stay with us again in the future. We would truly appreciate the chance to welcome you back, demonstrate the level of hospitality and service we strive to provide, and hopefully replace this disappointing experience with a much more positive and memorable one. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to regain your trust and welcome you back to Mercure Warszawa Centrum in the near future. Kind regards, Katarzyna Mickiewicz-Rogowiecka Guest Relations Manager Mercure Warszawa Centrum

Szanowna Pani Beato, Dziękujemy za pozytywną opinię po Pani ostatnim pobycie w Mercure Warszawa Centrum. Cieszymy się, że lokalizacja hotelu oraz nasze usługi przypadły Pani do gustu. Z niecierpliwością czekamy na kolejny Pani przyjazd. Pozdrawiamy serdecznie, Zespół ds. Relacji z Gośćmi