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Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,589 reviews
Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,804 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,589 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

GOOD STAY BUT NON SMILY STAFF

Customer review rating 4.5/5

Jayesh S. N. Business - 21/01/2020 Confirmed reviews ALL

AT RECEPTION , PEOPLE DO NOT SMILE AT ALL. THEY ARE ALSO NOT HELPFUL OR GUIDE YOU PROPERLY. ANY WAY , WE DO NOT HAVE ANY CHOICE.

Dear Mr. N., Thank you for the time to share with us your experience about Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding non smily staff. I would like to assure you that our goal is to provide the highest standard services. We wish our Guests to have only good memories after visit in Warsaw. The feedback we receive from guests enable us to target problem areas and take necessary actions to improve service quality. Therefore, thank you very much for putting our attention to professionalism of one of the receptionist. I cannot see any excuse for the receptionist’s behavior. I would like to assure you that Front Office Manager have already spoken to the employees to make sure that they will improve their efficiency and service skills to do everything possible to avoid such situation in the future. Once again, please accept my apologies. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely yours, Justyna Urbańska Guest Experience Manager

Great stay

Customer review rating 4.5/5

Izabella Business - 20/01/2020 Confirmed reviews ALL

My room on the 5th floor was very clean and modern. Breakfast was excellent. All my requests were fulfilled. But most of all I must applaud the staff of the hotel (reception, cleaning stuff and room service). All of them were very pleasant, polite and it was a pleasure to deal with them. I would like to especially thank Anastazja; I had a medical emergency and she did not rest until she found a doctor who saw me the same day. I would like to thank her and say that thanks to people like her I will always be staying at Mercure Centrum whenever I’m in Warsaw.

Great Mercure

TripAdvisor rating 4.5/5

doritn640 Family - 20/01/2020 TripAdvisor review

Hi, It's my 7th time at Mercure Centrum Warsaw As usual, great hotel, location, polite staff, breakfast. Warmly recommended I also checked them in Germany in Berlin-Novotel and Frankfurt-mercure were excellent.

Great as usual

Customer review rating 4.5/5

Dorit N. Families - 19/01/2020 Confirmed reviews ALL

As usual, your high level

Dear Dorit N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. We are glad that you chose again our hotel. The Guest satisfaction is our priority therefore your kind words and high rating is the best reward for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Gym

TripAdvisor rating 4.5/5

scroupulous Business - 19/01/2020 TripAdvisor review

Generally everything ok. However, at least one more treadmill machine is urgently needed in the gym. There are queues at every morning to the only one which is already overused. Hotel management have been already informed several times of the requirement.

no recommendation

Customer review rating 4.5/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

there was a massive party in the hotel until late night which made it impossible to sleep well. Reception desk ignored the next day my complaint the next day. Air condition function seems to be without a real function. Windows cant be opened! Clearly cant recommend.

Dear Mr. Carsten, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding the noise at the hotel related to the hotel event. I assure you that I have forwarded your comments to hotel management to prevent such situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Good

Customer review rating 4.5/5

Anonymous Business - 16/01/2020 Confirmed reviews ALL

The stay was good, hotel was clean. The bed mattress springs were broken but you wouldn't normally be able to tell. There were a few parties that were loud but couldn't hear this in the rooms.

Satisfied

Customer review rating 4.5/5

Mrs J. V. L. Couples - 16/01/2020 Confirmed reviews ALL

Room was okay, breakfast reasonable but the staff in the restaurant needs better training. Every time you came back to the table, your cup of tea, plate and cutlery were taken away. This has happened a few times. What a waste of food and annoyance that you have to go and get a new helping. We saw it happening on other tables as well. You have a great fruit juicer in the morning for breakfast. Please do not serve red beets. Every glass has red beet juice in it. I just wanted apples but the red beets juice kept coming out. The waiter had no clue how to solve the problem.

Dear Mr. Jose van L., Thank you for taking the time to tell us about your experience at the Mercure Warszawa Centrum. I am sorry that your stay did not fully meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Excellent hotel

Customer review rating 4.5/5

Julia Families - 15/01/2020 Confirmed reviews ALL

My daughter and I stayed in the hotel for 4 nights. We both were very pleased by our stay. The staff was really friendly and helpful. Breakfast was excellent!

Mis

Customer review rating 4.5/5

Anna Families - 15/01/2020 Confirmed reviews ALL

Good

Dear Mrs. Anna, Thank you so much for your feedback regarding your last stay in Mercure Warszawa Centrum. We are happy to know that your overall experience is positive. The Guest satisfaction is our priority therefore we strive to constant improvement of our service. It was an honor to host you and we would be delighted to welcome you again in our hotel. Sincerely, Nina Vynnyk Guest Experience Manager

Nice City hotel

Customer review rating 4.5/5

Mh Friends - 15/01/2020 Confirmed reviews ALL

Friendly staff. Room was also in good condition. I will consider this hotel for future stays.

Customer review rating 4.5/5

Arie F. Couples - 11/01/2020 Confirmed reviews ALL

It was nice , the hotel have very warm stuff that love to help all the time ...rooms are clean and comfortable . Grate breakfast ... fantastic location ...

Another enjoyable stay at Mercure Centrum Warszawa

Customer review rating 4.5/5

Yoann Couples - 09/01/2020 Confirmed reviews ALL

Check-in fast and efficient, room clean and functional, great location. We we just a bit disappointed by the room service food as the meal proposed used to be of higher quality in general.

Xmas & new year trip

TripAdvisor rating 4.5/5

ahmadsE380XQ Couples - 09/01/2020 TripAdvisor review

It was very nice stay, hotel is clean, neat, comfy, location is perfect, centrum 5 min walk, mall direct beside hotel, central station 2 min by walk, spa is nice just need to be separate from gym bcoz kids are accessing it. Rather than that its 10/10

Very good hotel

Customer review rating 4.5/5

Ziv Families - 08/01/2020 Confirmed reviews ALL

Friendly staff , excellent location, parking, spacious rooms

Customer review rating 4.5/5

Oz Y. Families - 08/01/2020 Confirmed reviews ALL

Great Hotel

Great hotel.exelant location

Customer review rating 4.5/5

Dr B. I. Couples - 07/01/2020 Confirmed reviews ALL

Beyond expactations.good location is .the rooms are very comfortable,cleen. Room service and cleening in exalant. A very good fresh breakfast. Friendly and profesional staff. Will recomand the hotel to our friends and come again. I rote a recomandation in tripadvisor Thanks

Very nice, clean and cozy hotel

Customer review rating 4.5/5

Olena Families - 07/01/2020 Confirmed reviews ALL

Everything was fine, thank you! The only wish is to take away garbage every day - our room was not attended by cleaning service for 2 days and our garbage-bin was overwhelmed. Anyway this has not spoiled general positive impression.

Holidays in Mercure Warsaw

Customer review rating 4.5/5

Gshoufani Families - 07/01/2020 Confirmed reviews ALL

Overall a very nice experience. Staff are very pleasant, professional, helpful, and responsive.

Nice relaxing experience

Customer review rating 4.5/5

Giuseppe Families - 06/01/2020 Confirmed reviews ALL

The hotel rooms are spacious and comfortable. The breakfast buffet is rich and the quality of food is excellent. We particularly appreciated the availability of fresh juices. The staff is friendly. Finally, the SPA is the perfect way to relax after a cold day in Warsawa.

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