Mercure Warszawa Centrum 4 stars

Customer review rating 4.5/5 10,141 reviews

Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :  175 DWORZEC CENTR

  • BY SUBWAY :  METRO CENTRUM

  • BY TRAM :  16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22 / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 5
  • Area: From 41 / 441 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22 / 237 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

WINESTONE

Type of cuisine: International

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,141 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,642 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel

Customer review rating 4.5/5

Ana C. C. Solo - 27/03/2020 Confirmed reviews ALL

Well, I am so happy to had the oportunity to stay at this hotel. All the people in this hotel were very friendly with me. I stayed at the room 560 and because of the Coronavirus it was insane, my flight were canceled, I was very scary about don't have anywhere to go. The people there were so kindly, big heart, I cried some days, and the people at the recepction were so lovely, took a very good care of me in the most dificult time of my life. THANK YOU SO MUCH. I'LL NEVER FORGET. One day I'll be back :)

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Julian Families - 22/03/2020 Confirmed reviews ALL

It was a great stay. We ordered food from the Winestone Restaurant and it was in good quality.

Szanowny Panie Julianie, dziękujemy za ocenę pobytu w Mercure Warszawa Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem.Jestem również przekonana, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego doskonalenia jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie równie przyjemny i udany jak poprzedni. Z poważaniem, Justyna Urbańska Guest Experience Manager

Very well located

Customer review rating 4.5/5

Angelina Business - 17/03/2020 Confirmed reviews ALL

Very pleasant stay, welcoming and helpful personnel, nice clean rooms, very well located and a very good hotel restaurant

Dear Mrs. Angelina, Thank you for filling in the questionnaire regarding your last stay at Mercure Warszawa Centrum. We are happy that you highly rated our hotel services. We are looking forward to your next visit. Sincerely, Justyna Urbańska Guest Experience Manager

Well located

Customer review rating 4.5/5

Susann Business - 16/03/2020 Confirmed reviews ALL

Hotel room was clean, spacious and modern. Facilities in the room were also good. Location is excellent for a spot of shopping. However since my last stay there, I felt there was less choice when it came to breakfast (example no nuts and yoghurts) and most stuff was repeatedly the same. Also, the take away breakfast (for the price paid) can be improved by adding a fruit juice, yoghurt and a pastry/cake.

Dear Mrs. Susann, Thank you for your feedback regarding your stay at Mercure Warszawa Centrum. We are glad to read that you had a nice stay. We are also grateful for your remarks and suggestions regarding breakfast. We hope you will visit us soon. Sincerely, Justyna Urbańska Guest Experience Manager

Great weekend in Mercure

Customer review rating 4.5/5

Nataliia D. Families - 15/03/2020 Confirmed reviews ALL

Perfect location - 3 mins by walk to Palac Kultury i Nauki, 10 mins to Warszawa Centralna, across the street there is a mall 'Zlote Tarasy'. The staff were very friendly, operative and helpful. On the check-in, we've got a voucher for wine and snacks - it was a pleasant bonus. On the reception, we also got a free map, that was really useful if you want to discover the attractions of the city by walk. Once, I had a problem with wi-fi connection, as it doesn't have a password my phone perceived it as unsafe wifi. But I went down to the reception and get another one with a password, it worked very fast. Many thanks to Anastasija, Nina and Mateusz. We had a superior room, it was big and good cleaned. What pleasantly surprised me, we had not only coffee and tea but juice as well, that were added every day for free. Also, I liked the Mercure small chocolates! The Wellness zone was very good, we could relax in jacuzzi and sauna after all day of walking. Also, there is a gym. My general satisfaction +10! I am not the first time in Warsaw, I was staying in Marriott before, but after this warm weekend in Mercure - I will come back for sure! And recommend everyone!

Dear Mrs. Nataliia, Thank you for sharing your opinion about Mercure Warszawa Centrum. We are very happy to read your comments and to learn that you already plan your next stay with us. We also do appreciate your valuable feedback. Thank you for your warm words of recognition for our staff. Looking forward to receiving your reservation. Sincerely, Justyna Urbańska Guest Experience Manager

Good comfortable stay

TripAdvisor rating 4.5/5

Susann A Business - 14/03/2020 TripAdvisor review

The room was clean and comfortable. Breakfast used to be better before....no yoghurts nor nuts and practically always the same items. Take-away breakfast was also a bit basic. Very convenient location and helpful, nice reception staff.

Dear Mrs. Susann A., Thank you for generous feedback posted on Tripadvisor.com regarding your stay at Mercure Warszawa Centrum hotel. I am glad to note that your stay was great. I truly hope we will have the pleasure of seeing you back soon. Best regards, Justyna Urbańska

Good stay

Customer review rating 4.5/5

Anton Business - 10/03/2020 Confirmed reviews ALL

I like this hotel in general - cosy, affordable, great location.

Dear Mr. Anton, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I am very pleased that we have fulfilled the expectations regarding location of the hotel. It is true, a great advantage of the hotel is location - in the heart of the capital. This simplifies life for our guests, saves travel time and improves the comfort of staying in Warsaw. We are also grateful for your remarks and suggestions regarding take-out coffee and waiters' work speed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Pleasant stay and great assistance from the team

Customer review rating 4.5/5

Elias Business - 10/03/2020 Confirmed reviews ALL

Trouble-free stay. Hotel's team helped to accommodate changes in my schedule and to adjust the duration of the stay.

Dear Mr. Z., Thank you for your warm words of recognition for our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Central location, very comfortable.

Customer review rating 4.5/5

Elaine J. Friends - 09/03/2020 Confirmed reviews ALL

A 4 night stay in a new city, country even. We were comfortable at the hotel.

Dear Mrs. Elaine, Thank you for the time to share with us your experience about Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding technical problems with water and condition of the equipment in the bathroom I would like to assure you that our goal is to provide the highest standard services. I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely, Justyna Urbańska Guest Experience Manager

Central, hospitable, comfortable - home from home

Customer review rating 4.5/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

I stay in hotel Mercure Warszawa Central fairly regularly whenever I am visiting Warsaw. I am highly impressed by my experience, their hospitality and good level of assistance. Hotel is in close proximity to transport, walking distance to train station, as well as shopping areas - just across from 'Zlote Tarasy' - capital's biggest and most modern shopping centre. Hotel's rooms are spacious, well insulated from any noise, with comfortable beds and tea and coffee facilities, just wonderful. Rooms are cleaned regularly to the high standard. I am very pleased with the breakfast area too, which spacious enough allowing for many guests using it at the same time without large queues or problems. The only problem on my latest stay was a slow WiFi, which was rather unusual, I hope it can be looked into, as the internet connection on previous occasions was first class.

Dear Mr. M., Thank you for sharing your opinion about Mercure Warszawa Centrum. We are very happy to read your comments and to learn that you already plan your next stay with us. We also do appreciate your valuable feedback. Looking forward to receiving your reservation. Sincerely, Justyna Urbańska Guest Experience Manager

Friendly professional staff with an outstanding spa.

Customer review rating 4.5/5

Willi A. Couples - 06/03/2020 Confirmed reviews ALL

we very much enjoyed the variety of tasty selections at breakfast. An excellent location within walking distance of many fine shops.

Dear Mr. W., Thank you for your feedback regarding your visit at Mercure Warszawa Centrum. We are happy to learn that all the services met your expectations. Thank you for your warm words of recognition for our staff. We are looking forward to welcoming you soon. Sincerely, Justyna Urbańska Guest Experience Manager

perfect for business travel

TripAdvisor rating 4.5/5

LoFu30167 Business - 06/03/2020 TripAdvisor review

The Mercure Warszawa Centrum is located in the middle of the City with short distances to many attractive Locations. The People at the reception as well as in the Restaurant are friendly and helpful. This is a perfect hotel for business and private trips.

Dear LoFu30167, Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Looking forward to welcoming you back in the future. Best regards, Justyna Urbańska

Well located. Excellent room

Customer review rating 4.5/5

Mmorones Business - 05/03/2020 Confirmed reviews ALL

It was a good experience. Nice room, enough space and excellent service in restaurant.

Dear Mrs. Morones M., Thank you so much your opinion regarding your stay at the Mercure Warszawa Centrum. We are delighted to know you had a great stay with us. I will share your comments, especially regarding the service in the restaurant with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Nice room, friendly staff

Customer review rating 4.5/5

Ron Business - 04/03/2020 Confirmed reviews ALL

Nice stay for trade event, quick check in and out Room a bit too hot and stuffy for my taste but well equipped.

Dear Mr. Ronald, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are also grateful for your remarks and suggestions. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

Well located and a great place to stay at

Customer review rating 4.5/5

Mohammad S. Couples - 03/03/2020 Confirmed reviews ALL

Excellent experience.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. We are also grateful for your remarks and suggestions regarding breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager
Customer review rating 4.5/5

Bea Business - 02/03/2020 Confirmed reviews ALL

Well located, good food, kind people but.... I spent there 3 nights, the first day I decided that I did not need new towels or a deep cleaning of the room, so I hanged at the door of my room the cartel of "do not clean my room", but I expected at least that they make my bed, but they did not. You should explain better that this means, do not clean at all.

Dear Mrs. G., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Justyna Urbańska Guest Experience Manager

Well located

Customer review rating 4.5/5

Karin Couples - 01/03/2020 Confirmed reviews ALL

Right in the middle of the city, near Central station and PKIN, about half an hour walking distance from the Old town. Standard rooms, very good breakfast served till 11 am

Dear Mrs. M., Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Looking forward to welcoming you back in the future. Sincerely, Justyna Urbańska Guest Experience Manager

Well located

Customer review rating 4.5/5

Keren G. Friends - 01/03/2020 Confirmed reviews ALL

Good service, tasty breakfast, good located. We enjoyed very much staying at this hotel.

Dear Mrs. Keren, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

Great hotel

Customer review rating 4.5/5

Anonymous Families - 29/02/2020 Confirmed reviews ALL

We had a wonderful time. Breakfast was delicious. The entire staff was super nice and helpful. We had late check out which was very convenient for us having a late afternoon flight.

Dear Mr. A., Thank you very much for taking the time to write this review. We are delighted to read your comments and very glad that you have enjoyed your stay with us. Looking forward to welcoming you back in the future. Sincerely, Justyna Urbańska Guest Experience Manager

Very nice hotel in excellent location

Customer review rating 4.5/5

Toni Business - 29/02/2020 Confirmed reviews ALL

Since I have stay in this hotel check in was very fast as usual .Room on the 5 floor have coffee machine which is very nice as it is very good to start day with the fresh coffee.Sauna again was working very well so I have been happy to use it .My room was nice and clean .

Dear Mr. N., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justyna Urbańska Guest Experience Manager
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