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Mercure Warszawa Centrum 4 stars

TripAdvisor rating 4.5/5 2,533 reviews
Mercure Warszawa Centrum
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Warszawa Centrum

ul. Zlota 48/54
00-120
warsaw
poland

Tel: +48226973999

Fax: (+48)22/6973899

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY BUS :   175 DWORZEC CENTR

  • BY SUBWAY :   METRO CENTRUM

  • BY TRAM :   16/17/33/24/10 DWORZEC CENTR

  • By plane

    F CHOPIN INTL AIRP At 9km / 5.59 miles

  • By train

    CENTRAL At 0.9km / 0.56 miles

GPS :52.23095, 21.00123

Our accommodations

Classic room with 1 large bed

  • Max. number of persons: 4
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with 1 large queen-size bed

  • Max. number of persons: 4
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single bed

  • Max. number of persons: 1
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

An apartment with 1 double bed for 1 or 2 people and a sofa

  • Max. number of persons: 4
  • Area: From 41m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with twin beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single beds

  • Max. number of persons: 4
  • Area: From 22m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

WINESTONE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Great choice of a la carte dishes, of local and international cuisine. Menu varied seasonally, everyday business lunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 189 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 115 people

Find out more

Our guest reviews for
Mercure Warszawa Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

9,480 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,533 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

TripAdvisor rating 4.5/5

Tourist589379 Solo travel - 02/12/2019 TripAdvisor review

It was a great stay. Great check-in! Very comfortable bed & very good breakfast variety and service! One small remark concerning the check-out service.It was quite basic and it can be improved for sure as the guy seemed a little tired.

Fine hotel

Customer review rating 4.5/5

Visitor Business - 28/11/2019 Confirmed reviews ALL

The hotel has perfect location and a nice feel. The room was clean and cosy. I have few points that were a little annoying: - we couldn't adjust the temperature in our room; the radiator was either off or fully on, so it was either too hot or too cold - I don't like that you need room card to access the room floors in elevators; I was staying with my husband and one day, I decided to go to room when he stayed at the restaurant, and since I took the card, he got stuck in elevator, he couldn't even exit the elevator without the card - breakfast - I think that the salads and fruits are way too cold, it almost gave me toothache

Dear Mrs Z., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences you have met during your stay in our hotel regarding temperature in the room and the problems in lift. I assure you that I have forwarded your comments to Technical Department Manager to prevent such situations in the future. Once again, please accept my apologies. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely, Justyna Urbańska Guest Experience Manager

nice

TripAdvisor rating 4.5/5

hanspeterstrube Couples - 28/11/2019 TripAdvisor review

The rooms are big and the bathroom is nice. The personal is very friendly and will help you if you ask. I just loved the sauna and fitness room. I did not have any breakfast , so i cannot comment on this.

Great facilities, in proximity to the central station and shopping mall

Customer review rating 4.5/5

Bill Business - 27/11/2019 Confirmed reviews ALL

In general, this is a great new hotel with strategic position to the central rail station. Nice staff and good presentation of the breakfast as well.

Ms

Customer review rating 4.5/5

Christa Friends - 27/11/2019 Confirmed reviews ALL

It was great, very great location, near to station and everywhere else.. 15 minutes drive to old town, located opposite of fhe mall and 2 minutes walk to central station, nice spacious room.. fhe only one thing that should be prepared better is the room cleaning .. we were back to the hotel at 7pm and the room wasnt cleaned yet

Absolutely wonderful

Customer review rating 4.5/5

Shani Friends - 26/11/2019 Confirmed reviews ALL

The staff is always so kind and helpful, hotel is very clean and beautiful, absolutely worth it.

Give them the pickles

Customer review rating 4.5/5

Oren K. Couples - 26/11/2019 Confirmed reviews ALL

Not bad not good either.

Dear Mr. K., Thank you for your comments regarding your stay at Mercure Warszawa Centrum. We appreciate all the remarks of our guests - both positive and negative. Thanks to them we have a chance to take appropriate actions to avoid similar situations in the future. I am sorry to learn from your review that you were not satisfied with your stay. I would very much appreciate if you could contact the hotel directly and pass to us more detailed feedback as we would like to follow up on situations and improve the things for the future. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Justyna Urbańska Guest Experience Manager

The location was very good

Customer review rating 4.5/5

Y Couples - 26/11/2019 Confirmed reviews ALL

The hotel needs an update the mattresses were very worn and very soft the couches in the room are stained and need to be replaced and the carpet was dirty and

Customer review rating 4.5/5

Babi B. D. Couples - 25/11/2019 Confirmed reviews ALL

Excellent hotel and high quality service Excellent location I will return and also recommend thanks

Had a great time in Mercure!

Customer review rating 4.5/5

Ally C. Solo - 25/11/2019 Confirmed reviews ALL

Comfortable environment with nice breakfast

ACCOUNTING PROBLEM

Customer review rating 4.5/5

M.f. Business - 25/11/2019 Confirmed reviews ALL

Dear you, I paid 474,30 PLN on 08/11 (cf: when I made the booking) and you did not REFUND this amount. WHY???? !!! This is not normal.... Please let me know URGENTLY

Dear Mr. F., Thank you for the time to share with us your experience about Mercure Warszawa Centrum. I would like to deeply apology you for all the inconveniences related to the form of payment for the room. I would like to assure you that our goal is to provide the highest standard services therefore the situation is being clarified in priority mode. We wish our Guests to have only good memories after visit in Warsaw. The feedback we receive from guests enable us to target problem areas and take necessary actions to improve service quality. Nevertheless, I do hope we will have a pleasure to welcome you back to Mercure Warszawa Centrum and have opportunity to show you the service our hotel is known for. Sincerely yours, Justyna Urbańska Guest Experience Team

Convenient hotel

Customer review rating 4.5/5

Christelle G. Business - 23/11/2019 Confirmed reviews ALL

Nice hotel and convenient location. Good service level

Dear Christelle G., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Excellent service and friendly staff

Customer review rating 4.5/5

Aimane Business - 23/11/2019 Confirmed reviews ALL

I booked this hotel for my first business trip to Warsaw and I didn't know what to expect. Now I am pretty convinced it's the best and the only one I would use. The hotel is in a prime location, the rooms are quiet, clean and have all the necessary amenities to make the stay very pleasant. But the highlight for me is the very accommodating and friendly staff, they made everything to make the stay easy and enjoyable, thanks a lot for that (cleaning team, reception and breakfast crew). If I can propose one thing to improve it would be the luminosity in the rooms. For my three stays in the hotel (rooms 511, 653 and 547) only room 511 felt like it had very good lighting while 653 and 547 were a bit sub-par.

Nothing special

Customer review rating 4.5/5

Sandra Business - 20/11/2019 Confirmed reviews ALL

Got room half cleaned , very confused cleaning Ladies and old dated rooms

Dear Mrs. O., Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations regarding cleanliness of the room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I assure you that I have forwarded your comments to the Housekeeping Manager to clarify the situation to prevent such incident in the future. If you had any additional remarks, we would be more than grateful if you shared with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Justyna Urbańska Guest Experience Manager

A great stay with excellent customer service provided.

Customer review rating 4.5/5

Michael D. Solo - 20/11/2019 Confirmed reviews ALL

I enjoyed my stay due to the customer service provided as well as the location of the hotel. The room was very comfortable and clean.

front desk needs significant improvement

Customer review rating 4.5/5

Petr Business - 19/11/2019 Confirmed reviews ALL

for the third time this year in this hotel (ie. the hotel itself is not bad), but again the same experience at front desk. Each time i have to write down a company address on a paper to be re-typed on the invoice. each time i am told "they do not have the address in the system and they cannot save it". it is very annoying spending 15 minutes at reception and see the queue behind me getting longer and longer.

Dear Mr. Petr, Thank you for taking the time to tell us about your experience at the Hotel Mercure Warszawa Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like kindly inform you that the reservations made with a travel agencies might not always contain the company's details. Therefore the receptionist is asking to provide the details in order to prepare the relevant invoice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Vynnyk Guest Experience Manager

Good hotel

Customer review rating 4.5/5

Paulina Couples - 19/11/2019 Confirmed reviews ALL

Clean hotel room, paid extra to upgrade our room to the 6th floor, we were promised the view of Złote Tarasy shopping mall, however we had been located in totally different side of the hotel (no nice view). In overall, good customer service and nice hotel in good area.

Very good experience

Customer review rating 4.5/5

Anonymous Families - 19/11/2019 Confirmed reviews ALL

Accommodation was excellent (although we did hear from some noisy neighbours on the second night, for a short time!), personnel were helpful and pleasant and breakfast was outstanding - a huge array of choices and daily specials.

Dear Mr. John D., We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Pleasure as always

Customer review rating 4.5/5

Witold Families - 18/11/2019 Confirmed reviews ALL

Staff supportive overall comfort of stay was awesome and real pleasure. Big thanks to miss In the reception on 10th November who helped me a lot with complex procedure of checking out using the loyalty points.

Dear Mr. Witold, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Vynnyk Guest Experience Manager

Excellent stay at Warsaw Centrum Mercure

Customer review rating 4.5/5

Sarah C. Couples - 17/11/2019 Confirmed reviews ALL

We stayed at the Warsaw centrum mercure on 11 Nov to 15 Nov and really enjoyed it. Polite staff, from reception to the bar, and the cleaning ladies, they couldn’t do enough for you. Very nice rooms and comfy beds. Excellent location too! Will return

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