Mercure Lenzburg Krone 4 stars

Customer review rating 4.6/5 399 reviews

Mercure Lenzburg Krone
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+ 15 Services
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Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Pets allowedPaying
  • 100% non-smoking hotel
  • ZURICH AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lenzburg Krone

Kronenplatz 20
5600
lenzburg
switzerland

Tel: +41628866565

Fax: (+41)62/8866500

Check-in from 15h00

Check out up to 12h00

  • KRONENPLATZ :  91 93 KRONENPLATZ

  • By plane

    ZURICH AIRPORT At 42km / 26 miles - Shuttle paying

  • By car

    LENZBURG At 3km / 1 miles

  • By train

    LENZBURG At 2km / 1 miles

  • By train

    LENZBURG At 2km / 1 miles

GPS :47.3880114999, 8.1815602

Our accommodations

Standard room with double bed and balcony (215 sq.ft./20 m2)

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Mini bar with free soft drinks
  • Bathrobe

Superior room with double bed and balcony (269 sq.ft./25 m2)

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Garden side, City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Mini bar with free soft drinks
  • Bathrobe

Standard room with single bed (161 sq.ft./15m2)

  • Max. number of persons: 1
  • Area: From 15 / 161 sq ft
  • Views: City side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Mini bar with free soft drinks
  • Bathrobe
Rooms

Our restaurants and bars

KRONE

Type of cuisine: Regional

The cozy Charly restaurant has its own unique charm and is the perfect place to enjoy fantastic Swiss cuisine and attentive service. Corners and alcoves offer our guests a very private atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAUBE

Non contractual photo

The Laube bar is a popular meeting place for locals and hotel guests. Come for your morning coffee with a traditional Swiss croissant or for a cool beverage in the evening - we'll look forward to serving you with your choice of drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Mercure Lenzburg Krone

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

399 reviews

tripadvisor

TripAdvisor Rating 4.5/5

152 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Stay

Customer review rating 4.6/5

J.n Business - 06/03/2020 Confirmed reviews ALL

Friendly stuff as always and rooms are comfortable.

Dear Jarmo N., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. Our team is of course friendly, because we do not give our staff a procedure for guest care. This is very important to us. Kindness only awakens emotions when it comes from the heart. Therefore, we are pleased that you mentioned our team and enjoyed the kindness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Suttrop
Customer review rating 4.6/5

Anonymous Business - 01/03/2020 Confirmed reviews ALL

Sensor in room was broken, room light did not turn off, had to move rooms at 11pm after a very long day. new room smelled moldy and bed pillows did not have covers. overall a horrific stay in every way.

Dear Rebecca H., Thank you for taking the time to tell us about your experience at the Mercure Lenzburg Krone. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. It is true that we have motion detectors in some rooms in the hallway. These are also all functional and go out after a few seconds. My colleague was in your room and glued the sensor so that it no longer reacted to movements. Unfortunately, you were not satisfied with this solution. They had seen before that the light goes out alone after a short wait. My employee then changed her to another room in the same category free of charge. But this room doesn't paste you either because it probably had a weird smell in the room. There I can only tell you that all our rooms are non-smoking and we ventilate the rooms every day abundantly. After you went back to your previous room, you were still not happy. Although we did and offered everything in our possibilities. We showed ourselves to be recognizable and did not charge you the room, although this should not have been because we offered enough solutions. We wish you a good way. Sorry you didn't feel comfortable in our hotel. Sincerely, Michelle Suttrop Assistant Front Office Manager

Courteous & helpful

Customer review rating 4.6/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Courteous & helpful staff, compfortable room, well located

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. Wow, What a great review. 5 of 5 Stars. This is what we are concentrate on. Thank you. The Hotel Mercure Lenzburg Krone is the place for enjoyment, taste and serenity. If you like to read the wishes of the lips, our 4-star well-being oasis just right for you; the meaning of the word courtesy is completely redefined at the Hotel Mercure Lenzburg Krone. We want that our guests feel comfortable with us from check in until check out. The team knows that we can achieve this only with our kindness and friendliness. We are very happy when we can say goodbye to our guests with a smile on their faces. The location of the Mercure Lenzburg Krone is in the beautiful and historic old town of Lenzburg. Some rooms even have a breathtaking view of Lenzburg Castle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cornelia Berthold Front Office

Functional

Customer review rating 4.6/5

Jon Business - 05/02/2020 Confirmed reviews ALL

there were some little bits which prevented review being scored higher 1. Temperature in room - very hot could not see how to reduce 2. Light - how to turn on and off lights in the room ! I am particular about orange juice and coffee... neither the b

Dear Mr. C., Thank you very much for sharing the impressions of your stay with us. It is very important to us to get your opinion and comments, since it will help us to maintain the standard of the hotel and its quality of service. Furthermore we will be able to correct mistakes immediately. It is with great regret to hear that you were not fully satisfied with your stay, especially the room temperature. In every room there is an own heater at the wall behind the seating area or the curtains, where you can adjust the temperature lower or higher. But we will check this room with our technican, if there is any other technical problem with the heating system. Every room has the switcher for the lights in the entrance area, which is responsable for the main electricity in the room. Mercure Hotel Krone offers with the room price a lot of included services. In every room price breakfast, wifi, minibar and free coffee and tea making facilities, parking is included. In our minibar we offer 2 bottles of water, 1 Coca Cola an 1 bottle of beer. Thank you again for sharing your experience and it is my hope that you will give us another opportunity to serve you and to convince you of our service. Sincerely, Cornelia Berthold Front Office
Customer review rating 4.6/5

Anonymous Business - 14/01/2020 Confirmed reviews ALL

War alles o.k.

Dear Rudolf B., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Suttrop Assistant Front Office Manager

Super attentive and friendly staff

Customer review rating 4.6/5

Ed W. Couples - 03/01/2020 Confirmed reviews ALL

Excellent.

Dear Edward W., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Suttrop Assistant Front Office Manager

Great as always

Customer review rating 4.6/5

Koen Business - 02/11/2019 Confirmed reviews ALL

Always a pleasure to be here

Dear koen K., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is a pleasure to welcome in our hotel. Thank you very much. Thank you again for sharing your experience,and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

A gem of a hotel in the centre of the gorgeous town of Lenzburg

TripAdvisor rating 4.5/5

Terry B Couples - 13/09/2019 TripAdvisor review

What a great find - a lovely location and exceptional hotel. Easy to pre-book parking in the underground car park - parking space labelled with your name. Well appointed rooms with balcony overlooking the town. Great value with included facilities. Hotel team were great - friendly and attentive. The restaurant was first class - one of the best meals I have had. The town of Lenzburg is also quite delightful with a spectacular castle overlooking the town. A great hotel and town to stop in on our travels - wish I had booked a longer stay.

Dear Terry We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented. The room rate includes the following services: The American breakfast buffet, the free drinks from the minibar, the in-room coffee and tea making facilities, W-LAN and parking in the underground car park. We want to meet all the needs of our guests. If a guest informs us that he needs a parking space in the underground garage, of course we will reserve a parking space with his details for the whole stay. That is exactly one of many reasons why we are so different with our service availability. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

good reaction when asked

Customer review rating 4.6/5

Ricardo Business - 12/09/2019 Confirmed reviews ALL

I found the first room they gave me not clean enough (hair on the beds and towel) and with two single beds, and not a king size as requested. However, when I informed the reception I was changed intermediately and treated verty gently.

Dear RICARDO M. We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In such an extraordinary case, we can only react quickly, show the seriousness and offer the best possible solutions for the guest. That this has met your expectations, I am very pleased. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Serkan Yilmaz Front Office Manager

Very good

Customer review rating 4.6/5

John F. Business - 09/09/2019 Confirmed reviews ALL

Very comfortable stay. Cosy bar with attentive and pleasant staff. Maid service very good. Like the idea of free mini bar. Breakfast excellent. Parking facility first class.

Dear John F., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented. The following services are included in our room rate: American breakfast buffet, drinks from the minibar, coffee and tea in the room, parking in our own underground car park and Wi-Fi. All surrounding cities such as Bern, Lucerne, Basel and Zurich can be reached in less than an hour. Thank you again for sharing your experienc and we hope your next visit will be as pleasant as the previous one. Sincerely, Serkan Yilmaz Front Office Manager

Excellent hotel

Customer review rating 4.6/5

Jo Couples - 07/09/2019 Confirmed reviews ALL

Stayed here for one night and would certainly stay here again. We received a warm welcome on arrival and we had a very nice room which was spacious and well appointed and all very clean. We had a superb meal in the evening and breakfast was very good too. We thought all the staff at the hotel were friendly, helpful and efficient. Free underground parking was very good and Lenzburg is a delightful place.

Dear Josephine E. We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented. The following services are included in our room rate: American breakfast buffet, drinks from the minibar, coffee and tea in the room, parking in our own underground car park and Wi-Fi. All surrounding cities such as Bern, Lucerne, Basel and Zurich can be reached in less than an hour. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Serkan Yilmaz Front Office Manager

In the canton of my ancestors

Customer review rating 4.6/5

Gail A. W. H. Families - 02/09/2019 Confirmed reviews ALL

We were delighted with our stay at the Hotel Krone, which my ancestors in Othmarsingen surely knew, even if they were unable to afford a visit. We loved the location of the hotel in Lenzberg with proximity to all we needed in town. Our room with the balcony overlooking the outdoor dining was comfortable and had all that we required. Our dinner in the hotel was charming, in a quiet room, with excellent food and service. I can't remember our primary server's name, but she was from Germany and had blond hair. She was kind and friendly! The maître d' promptly replaced my husband's dinner when he was served the wrong entrée. The breakfasts were wonderful and satisfying. Carina Pfister and Tabea Schwizer at Reception were OUTSTANDING employees and extremely helpful and kind to us. I hope there is a section later in the survey to detail their service. So, I reached the end of the survey and there was no place to comment on the housekeeping service. Overall, it was fine Thursday and Friday (we were there August 15, check out August 18). On Saturday, we returned to our hotel in early evening, and asked if we could check out 2 hours late on Sunday as we were going to be picked up at 1:30 for our family reunion. Also, both of us had bad colds, and wanted to rest until seeing our family. We reluctantly accepted the $30 charge that Carina said was policy for late check out. We went up to our room, and found that it HAD NOT BEEN CLEANED. Our wastebaskets were overflowing with tissues from our colds, we had no more tissues, our beds weren't made, and used towels were on the floor. My husband went down to Carina who came up immediately to see the room. She brought us more towels and tissues, emptied the wastebaskets and apologized as there were no cleaners on duty. I expressed our dissatisfaction, knowing the reputation of the Hotel Krone. Again, Carina apologized. About 15 minutes later, she called our room, and said "I've been thinking that it's unfair to charge you for a late check out when your room was not cleaned today, so I'm waiving it." I was astonished, and moved by this act of kindness and consideration. I told her that I hoped she would not get in trouble for waiving the hotel's policy, but she insisted that her actions were fair and appropriate. THANK YOU CARINA! She is the kind of employee you want to have in your hotel. Another Reception employee whom we wish to recognize was a charming young lady, Tabea Schwizer. She is, we understand, in training, but was professional, helpful, caring and friendly. Her English was excellent, and for any question she could not answer herself, she asked her supervisor. We always received a cheerful welcome when we returned to the hotel. She is the sort of employee whom you should hope to retain, and advance in her career. There was a woman, not one of the quite young girls, in the breakfast dining room, who was kind enough to inquire for me about purchasing two of the "100% Vitamin Coffee" mugs to take home as gifts. We didn't understand each other's languages very well, but she took care of my request, and I have two happy relatives now with their Mercure coffee mugs. Finally, I want to tell you that the Hotel Krone added so much to the very moving experience of being in my ancestral home. Aargau is a beautiful canton, and I can understand how painful it would have been for my great-great grandparents and their children to leave for an uncertain life in America. Now, I live in the same town where they settled to work in the stone quarries, as they did in Othmarsingen. They were never able to return, but now I feel I have done it for them. I hope that I can return again and again. Thank you!

Dear Wesley H., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Hotel Mercure Lenzburg Krone offers 69 rooms from 5 different categories. From single, to cozy family rooms to luxurious suites we have for every taste the right room. The newly renovated and light-flooded rooms are characterized by the warm color painted walls, the modern furniture and the comfortable Queen size beds off. The price-performance ratio is very guest-oriented. The following services are included in our room rate: American breakfast buffet, drinks from the minibar, coffee and tea in the room, parking in our own underground car park and Wi-Fi. All surrounding cities such as Bern, Lucerne, Basel and Zurich can be reached in less than an hour. The Mercure Lenzburg the Krone, is only 10 minutes walk from the train station far away. The Krone restaurant and banquet team welcomes you with a very friendly Service and spoils you with seasonal Swiss cuisine. The dining room convinces through its many niches and oriels that make your visit to a private and local make cozy event. The preparation of whole fish and the cooking of precious pieces of meat in Beefer at 800 degrees Celsius are the specialties of our restauarant. Complaints are opportunities to show our professionalism and offer solutions that the guest is satisfied with. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Serkan Yilmaz Front Office Manager

Comfortable and satisfaction

Customer review rating 4.6/5

Anonymous Couples - 19/08/2019 Confirmed reviews ALL

Good experience, hotel service was better than expected!

Dear Hin Yen F., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sometimes the meaning of just a few words is stronger than long sentences. We are very pleased that we exceeded expectations. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

Good stay at Mercure Hotel Krone Lenzburg

TripAdvisor rating 4.5/5

Vikistravels Family - 17/08/2019 TripAdvisor review

Good stay at Mercure Hotel Krone Lenzburg We stayed at the hotel for 4 nights in family room, which is actually two double rooms with connected doors. Rooms not new but very good maintained and nice. We received free refilled minibar (two types of water and, bear and cola). We received exactly the type of rooms we asked for. Hotel rooms didn't have an air-conditioner and it could be a problem during hot days. For our stay it was bearable. Hotel guests has free entrance for nearby fitness room, but since it is slightly far from the hotel we didn't use it. Hotel personal at reception were wonderful, all of them. Very nice and helpful people. The only minus was a breakfast - very limited choice and yang men wasn't nice at all. Lenzburg is a small charming town and hotel position very convenient for trips around. Hotel has free underground garage for guests. Recommended, absolutely recommended not in hot days.

Dear Vikistravels We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Krone restaurant and banquet team welcomes you with a very friendly Service and spoils you with seasonal Swiss cuisine. The dining room convinces through its many niches and oriels that make your visit to a private and local make cozy event. The preparation of whole fish and the cooking of meats in the Beefer at 800 degrees Celsius are our specialities. The Hotel Mercure Lenzburg Krone offers 69 rooms from 5 different categories from single, to cozy family rooms to luxurious suites is for every expectation the right room. The newly renovated and light-flooded rooms are characterized by the warm color painted walls, the modern furniture and the comfortable Queen size beds off. In our room rate is the American breakfast buffet, the coffee and tea machine in the room, W-LAN, parking and the sauna included. We serve an american breakfast buffet which includes various kind fresh fruit juices, various types of fruit, fried bacon, fried eggs, scrambled eggs, omelet, sausages, various kind cheese, salmon, various kinds turkey salami, various salami, various kind chicken breasts, cereals, various kinds of jam, various kind chocolate, various kind of granola bar, honey, various kind cereals, various types of bread, croissaints. In addition we have a live cooking station for all egg dishes. If you miss something next time, please let us know. Of course we will do our best to offer this as well. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Serkan Yilmaz Front Office Manager

My stay was without issues or problems and that is just how it should be.

Customer review rating 4.6/5

Paul F. Business - 15/08/2019 Confirmed reviews ALL

See above

Dear PAUL F., We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

Close to perfection

Customer review rating 4.6/5

P. D. G. Families - 07/08/2019 Confirmed reviews ALL

It was a lovely experience with very welcoming and courteous staff. The rooms are clean and good size. The first hotel we have been with free mini bar! Location is very good with very scenic picturesque on the way to all the attractions in Switzerland. Free parking is great! Breakfast is good but could be better with more choices. The only minor let down was the rooms were not air conditioned but the staff were very nice to provide fans. It did not really bother us to be honest because it wasn’t that hot at night. This hotel is highly recommended!!!

Dear De G. P. We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is true, we have no air conditioning in the rooms. It is understandable that it gets hot in the room when we have a unusual outside temperature of 38 degrees for Switzerland. Nevertheless, we would like to point out that we do not communicate the equipment of air conditioning in the rooms. It is not mentioned on any booking platform that we have air conditioners. We offer our guests fans and all drinks from the minibar for free. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

Wonderful Stay at the Hotel Mercure Lenzburg Krone

Customer review rating 4.6/5

John B. Couples - 05/08/2019 Confirmed reviews ALL

We really enjoyed our stay at the Hotel Mercure Lenzburg Krone. Our room, the service and the atmosphere were outstanding. We also really enjoyed the restaurant of the hotel. We had dinner at the hotel restaurant with our Swiss friends and we all loved our experience. The location of the hotel was within walking distance to the center of the old city and the garage of the hotel was excellent. We were able to drive to many wonderful historical sites from the hotel. From our room we had a beautiful view of the mountains and the medieval fortress.

Dear John B We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Krone restaurant and banquet team welcomes you with a very friendly Service and spoils you with seasonal Swiss cuisine. The dining room convinces through its many niches and oriels that make your visit to a private and local make cozy event. The preparation of whole fish and the cooking of meats in the Beefer at 800 degrees Celsius are our specialities. The Hotel Mercure Lenzburg Krone offers 69 rooms from 5 different categories from single, to cozy family rooms to luxurious suites is for every expectation the right room. The newly renovated and light-flooded rooms are characterized by the warm color painted walls, the modern furniture and the comfortable Queen size beds off. In our room rate is the American breakfast buffet, the coffee and tea machine in the room, W-LAN, parking and the sauna included. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

Very pleasant stay

Customer review rating 4.6/5

Ludvik Families - 30/07/2019 Confirmed reviews ALL

Pleasant good value rooms with all the amenities. Clean welcoming atmosphere. Friendly and helpful staff. Excellent breakfast.

Dear Ludvik G. We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price-performance ratio is very guest-oriented. The room rate includes the following services: american breakfast buffet, free minibar drinks, in-room coffee and tea making facilities, Wi-Fi and parking. An all-inclusive package for needs of our guests. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

It was a pleasant stay

Customer review rating 4.6/5

Heinz K. Couples - 23/07/2019 Confirmed reviews ALL

We note that you are now working with group tours which, brings various new problems in a small hotel like "The Krone Lenzburg". It was particularly felt at breakfast as the area of service got a bit jammed. We feel that the coffee machine should be operated by a staff at peak season as the instructions are posing a problem for a "CROWD" of weary multilingual travelers. Other than that things are working out just fine.

Dear Heinz K. We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We had some bus groups during your stay. These bus groups are staying some few days in the year in our hotel. Of course, we know that these guests have different eating habits or culture. We do not see these bus groups as a problem, they are valuable guests like everyone else. In addition, sometimes waiting time for the coffee machine is longer as usual, when many guests queue at the same time. Next time, you are welcome to contact our staff who will bring you a coffee beverage immediately. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager

Nice hotel

TripAdvisor rating 4.5/5

Q4961EHpaulm Couples - 03/07/2019 TripAdvisor review

This is a great hotel for us for dog showing at Aarau. The room was a good size. The staff are friendly and helpful. The food (Breakfast & Room Service) were wonderful. Car parking is a little bit tight. The only downside is the lack of air-conditioning. This hotel is very warm.

Dear Paul Meakin We very much appreciate your comments regarding your stay at the Mercure Lenzburg Krone. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our parking is tight, if you compare it with other parking spaces. Our main building is a historic building that is more than 300 years old. The underground car park had to be adapted to the existing infrastructure. However, we offer parking for our guests free of charge. At the moment we have very high temperatures in Switzerland. These temperatures are very unusual for our region. It is right, we don`t have air conditioning in the hotel. We can offer fans, although we know that they do not have the same effect. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Regards Serkan Yilmaz Front Office Manager
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