Mercure Lenzburg Krone

1. Breakfast is terribly horrible with no variety and no staff support 2. Too expensive for a 1 star hotel for a 5 star price 3. Check in staff mess up everytime while check out 4. No privacy in the room. Last stay was a disaster as a couple next room making noise all throughout the night and I can't sleep a minute. Reception was closed in the night and no one to take care 5. This is my 10th time in this hotel and it is only deteriorating. I would think twice next time.

Very charming hotel and location. Rooms are excellent and the included minibar is a great touch. Sadly, the stay was hindered by the poor service during breakfast. I stayed here with my family the night of my wedding and in the morning we had to sit at a dirty table that I eventually cleaned up myself as the staff simply would walk past us multiple times without acknowledgement of our presence. After preparing all the dirty dishes on the corner of the table they also never picked it up for the entire time we sat there eating, while again, walking by multiple times. Other tables experienced the same thing as well. I dislike being negative on the breakfast staff as it can be a harsh job, and I did it myself for many years, but this was really quite unacceptable.

Stopped through to visit family members living nearby! The hotel’s location was more than expected and there was plenty of free parking!

Stayed at the hotel for a couple of nights, the rooms were nice but could have done with air conditioning (it was 36°C outside). The lady on reception was friendly and very helpful. Lenzburg itself is very nice.

A strange experience. Main issue was the lack of air conditioning - it was 31 degrees outside and around double that in the hotel. I find it astonishing that a/c is absent in a country that has hot weather for at least 4 months a year. Another problem was arriving at 2pm and having to wait an hour to check in (with a tired baby). In fairness we discovered that the official check-in time is 3pm, but we didn’t see more than about 20 other guests, so I have no idea how it could take them so long to clean the rooms. Clearly the hotel does not employ enough cleaners. The staff were generally helpful, especially the manager of the terrace restaurant. However the above issues spoiled the visit.