Mercure Lenzburg Krone 4 stars

We were delighted with our stay at the Hotel Krone, which my ancestors in Othmarsingen surely knew, even if they were unable to afford a visit. We loved the location of the hotel in Lenzberg with proximity to all we needed in town. Our room with the balcony overlooking the outdoor dining was comfortable and had all that we required. Our dinner in the hotel was charming, in a quiet room, with excellent food and service. I can't remember our primary server's name, but she was from Germany and had blond hair. She was kind and friendly! The maître d' promptly replaced my husband's dinner when he was served the wrong entrée. The breakfasts were wonderful and satisfying. Carina Pfister and Tabea Schwizer at Reception were OUTSTANDING employees and extremely helpful and kind to us. I hope there is a section later in the survey to detail their service. So, I reached the end of the survey and there was no place to comment on the housekeeping service. Overall, it was fine Thursday and Friday (we were there August 15, check out August 18). On Saturday, we returned to our hotel in early evening, and asked if we could check out 2 hours late on Sunday as we were going to be picked up at 1:30 for our family reunion. Also, both of us had bad colds, and wanted to rest until seeing our family. We reluctantly accepted the $30 charge that Carina said was policy for late check out. We went up to our room, and found that it HAD NOT BEEN CLEANED. Our wastebaskets were overflowing with tissues from our colds, we had no more tissues, our beds weren't made, and used towels were on the floor. My husband went down to Carina who came up immediately to see the room. She brought us more towels and tissues, emptied the wastebaskets and apologized as there were no cleaners on duty. I expressed our dissatisfaction, knowing the reputation of the Hotel Krone. Again, Carina apologized. About 15 minutes later, she called our room, and said "I've been thinking that it's unfair to charge you for a late check out when your room was not cleaned today, so I'm waiving it." I was astonished, and moved by this act of kindness and consideration. I told her that I hoped she would not get in trouble for waiving the hotel's policy, but she insisted that her actions were fair and appropriate. THANK YOU CARINA! She is the kind of employee you want to have in your hotel. Another Reception employee whom we wish to recognize was a charming young lady, Tabea Schwizer. She is, we understand, in training, but was professional, helpful, caring and friendly. Her English was excellent, and for any question she could not answer herself, she asked her supervisor. We always received a cheerful welcome when we returned to the hotel. She is the sort of employee whom you should hope to retain, and advance in her career. There was a woman, not one of the quite young girls, in the breakfast dining room, who was kind enough to inquire for me about purchasing two of the "100% Vitamin Coffee" mugs to take home as gifts. We didn't understand each other's languages very well, but she took care of my request, and I have two happy relatives now with their Mercure coffee mugs. Finally, I want to tell you that the Hotel Krone added so much to the very moving experience of being in my ancestral home. Aargau is a beautiful canton, and I can understand how painful it would have been for my great-great grandparents and their children to leave for an uncertain life in America. Now, I live in the same town where they settled to work in the stone quarries, as they did in Othmarsingen. They were never able to return, but now I feel I have done it for them. I hope that I can return again and again. Thank you!

Good experience, hotel service was better than expected!

Good stay at Mercure Hotel Krone Lenzburg We stayed at the hotel for 4 nights in family room, which is actually two double rooms with connected doors. Rooms not new but very good maintained and nice. We received free refilled minibar (two types of water and, bear and cola). We received exactly the type of rooms we asked for. Hotel rooms didn't have an air-conditioner and it could be a problem during hot days. For our stay it was bearable. Hotel guests has free entrance for nearby fitness room, but since it is slightly far from the hotel we didn't use it. Hotel personal at reception were wonderful, all of them. Very nice and helpful people. The only minus was a breakfast - very limited choice and yang men wasn't nice at all. Lenzburg is a small charming town and hotel position very convenient for trips around. Hotel has free underground garage for guests. Recommended, absolutely recommended not in hot days.

See above

It was a lovely experience with very welcoming and courteous staff. The rooms are clean and good size. The first hotel we have been with free mini bar! Location is very good with very scenic picturesque on the way to all the attractions in Switzerland. Free parking is great! Breakfast is good but could be better with more choices. The only minor let down was the rooms were not air conditioned but the staff were very nice to provide fans. It did not really bother us to be honest because it wasn’t that hot at night. This hotel is highly recommended!!!

We really enjoyed our stay at the Hotel Mercure Lenzburg Krone. Our room, the service and the atmosphere were outstanding. We also really enjoyed the restaurant of the hotel. We had dinner at the hotel restaurant with our Swiss friends and we all loved our experience. The location of the hotel was within walking distance to the center of the old city and the garage of the hotel was excellent. We were able to drive to many wonderful historical sites from the hotel. From our room we had a beautiful view of the mountains and the medieval fortress.

Pleasant good value rooms with all the amenities. Clean welcoming atmosphere. Friendly and helpful staff. Excellent breakfast.

We note that you are now working with group tours which, brings various new problems in a small hotel like "The Krone Lenzburg". It was particularly felt at breakfast as the area of service got a bit jammed. We feel that the coffee machine should be operated by a staff at peak season as the instructions are posing a problem for a "CROWD" of weary multilingual travelers. Other than that things are working out just fine.

This is a great hotel for us for dog showing at Aarau. The room was a good size. The staff are friendly and helpful. The food (Breakfast & Room Service) were wonderful. Car parking is a little bit tight. The only downside is the lack of air-conditioning. This hotel is very warm.

Very helpful and friendly staff. Got a welcome drink too (have an Accor Card). The hotel is nicely located with a perfect view to the castle. Took us just 10 minutes to climb the castle from there too. Have booked this hotel for the third time and we will come back!

This hotel is always good. The staff, the food and the room are excellent. Parking is a little tight, but there are alternatives. The one downside to this hotel is the lack of air-conditioning, which is the only thing stopping it getting a 10.

No AC when temperatures are around 30c-35c is a big minus. Especially when housekeeping kept opening shutters and blinds every day to make the room like an oven when returning from an already hot and tiring day at work! One coffee machine at breakfast is a huge bottleneck and huge disappointment for such a large chain/brand especially when so many coach trips are catered for.

The room was comfortable and clean. Breakfast is exceptional!

Good hotel made great by wonderful staff!

VERY GRACIOUS AND EFFICIENT TEAM. VERY HELPFUL, EXCELLENT FOOR AND ALL ATTENDANTS WERE EXCELLENT!