Mercure Lenzburg Krone

Mercure Lenzburg Krone 4 stars

Customer review rating (ALL Rating) 4.6/5 278 reviews

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Hotel extras

  • Centrally located, with good public transport connections.

  • Bus stop in front of hotel and in just 10 min. walk to local train station.

  • On request, we prepare fresh breakfast egg dish, omelette or scrambled eggs

  • Free kid's accommodation up to 11 years, toys and painting items for rent.

  • Free parking in our hotel's own underground car park

ALLSAFE approved hotel

Hotel location

Mercure Lenzburg Krone

Kronenplatz 20
5600 LENZBURG
Switzerland

GPS:47.3880114999, 8.1815602

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CHARLY

The cozy Charly restaurant has its own unique charm and is the perfect place to enjoy fantastic Swiss cuisine and attentive service. Corners and alcoves offer our guests a very private atmosphere.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  278 reviews

TripAdvisor Rating  4.5/5  182 reviews

Too expensive for a mediocore hotel in a remote place

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

1. Breakfast is terribly horrible with no variety and no staff support 2. Too expensive for a 1 star hotel for a 5 star price 3. Check in staff mess up everytime while check out 4. No privacy in the room. Last stay was a disaster as a couple next room making noise all throughout the night and I can't sleep a minute. Reception was closed in the night and no one to take care 5. This is my 10th time in this hotel and it is only deteriorating. I would think twice next time.

Luxury stay hindered by poor breakfast service

Customer review rating 3.5/5

Daniel Families - Confirmed reviews ALL

Very charming hotel and location. Rooms are excellent and the included minibar is a great touch. Sadly, the stay was hindered by the poor service during breakfast. I stayed here with my family the night of my wedding and in the morning we had to sit at a dirty table that I eventually cleaned up myself as the staff simply would walk past us multiple times without acknowledgement of our presence. After preparing all the dirty dishes on the corner of the table they also never picked it up for the entire time we sat there eating, while again, walking by multiple times. Other tables experienced the same thing as well. I dislike being negative on the breakfast staff as it can be a harsh job, and I did it myself for many years, but this was really quite unacceptable.

Cute town

Customer review rating 5.0/5

Robert Couples - Confirmed reviews ALL

Stopped through to visit family members living nearby! The hotel’s location was more than expected and there was plenty of free parking!

Well located, nice hotel

Customer review rating 4.0/5

Andy Business - Confirmed reviews ALL

Stayed at the hotel for a couple of nights, the rooms were nice but could have done with air conditioning (it was 36°C outside). The lady on reception was friendly and very helpful. Lenzburg itself is very nice.

No air conditioning; difficulties with check-in

TripAdvisor rating 2.0/5

Travelista9876 Families - TripAdvisor review

A strange experience. Main issue was the lack of air conditioning - it was 31 degrees outside and around double that in the hotel. I find it astonishing that a/c is absent in a country that has hot weather for at least 4 months a year. Another problem was arriving at 2pm and having to wait an hour to check in (with a tired baby). In fairness we discovered that the official check-in time is 3pm, but we didn’t see more than about 20 other guests, so I have no idea how it could take them so long to clean the rooms. Clearly the hotel does not employ enough cleaners. The staff were generally helpful, especially the manager of the terrace restaurant. However the above issues spoiled the visit.

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Other web-users rate our hotel

  • 141 reviews 8.6/10 Location
  • 216 reviews 7.9/10 Room
  • 241 reviews 9.2/10 Service
  • 6 reviews 10/10 WiFi
  • 134 reviews 8.5/10 Breakfast
  • 63 reviews 8.9/10 Value
  • 60 reviews 8/10 Cleanliness

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