Mercure Lenzburg Krone 4 stars

Friendly stuff as always and rooms are comfortable.

Sensor in room was broken, room light did not turn off, had to move rooms at 11pm after a very long day. new room smelled moldy and bed pillows did not have covers. overall a horrific stay in every way.

Courteous & helpful staff, compfortable room, well located

there were some little bits which prevented review being scored higher 1. Temperature in room - very hot could not see how to reduce 2. Light - how to turn on and off lights in the room ! I am particular about orange juice and coffee... neither the b

War alles o.k.

Excellent.

Always a pleasure to be here

What a great find - a lovely location and exceptional hotel. Easy to pre-book parking in the underground car park - parking space labelled with your name. Well appointed rooms with balcony overlooking the town. Great value with included facilities. Hotel team were great - friendly and attentive. The restaurant was first class - one of the best meals I have had. The town of Lenzburg is also quite delightful with a spectacular castle overlooking the town. A great hotel and town to stop in on our travels - wish I had booked a longer stay.

I found the first room they gave me not clean enough (hair on the beds and towel) and with two single beds, and not a king size as requested. However, when I informed the reception I was changed intermediately and treated verty gently.

Very comfortable stay. Cosy bar with attentive and pleasant staff. Maid service very good. Like the idea of free mini bar. Breakfast excellent. Parking facility first class.

Stayed here for one night and would certainly stay here again. We received a warm welcome on arrival and we had a very nice room which was spacious and well appointed and all very clean. We had a superb meal in the evening and breakfast was very good too. We thought all the staff at the hotel were friendly, helpful and efficient. Free underground parking was very good and Lenzburg is a delightful place.

We were delighted with our stay at the Hotel Krone, which my ancestors in Othmarsingen surely knew, even if they were unable to afford a visit. We loved the location of the hotel in Lenzberg with proximity to all we needed in town. Our room with the balcony overlooking the outdoor dining was comfortable and had all that we required. Our dinner in the hotel was charming, in a quiet room, with excellent food and service. I can't remember our primary server's name, but she was from Germany and had blond hair. She was kind and friendly! The maître d' promptly replaced my husband's dinner when he was served the wrong entrée. The breakfasts were wonderful and satisfying. Carina Pfister and Tabea Schwizer at Reception were OUTSTANDING employees and extremely helpful and kind to us. I hope there is a section later in the survey to detail their service. So, I reached the end of the survey and there was no place to comment on the housekeeping service. Overall, it was fine Thursday and Friday (we were there August 15, check out August 18). On Saturday, we returned to our hotel in early evening, and asked if we could check out 2 hours late on Sunday as we were going to be picked up at 1:30 for our family reunion. Also, both of us had bad colds, and wanted to rest until seeing our family. We reluctantly accepted the $30 charge that Carina said was policy for late check out. We went up to our room, and found that it HAD NOT BEEN CLEANED. Our wastebaskets were overflowing with tissues from our colds, we had no more tissues, our beds weren't made, and used towels were on the floor. My husband went down to Carina who came up immediately to see the room. She brought us more towels and tissues, emptied the wastebaskets and apologized as there were no cleaners on duty. I expressed our dissatisfaction, knowing the reputation of the Hotel Krone. Again, Carina apologized. About 15 minutes later, she called our room, and said "I've been thinking that it's unfair to charge you for a late check out when your room was not cleaned today, so I'm waiving it." I was astonished, and moved by this act of kindness and consideration. I told her that I hoped she would not get in trouble for waiving the hotel's policy, but she insisted that her actions were fair and appropriate. THANK YOU CARINA! She is the kind of employee you want to have in your hotel. Another Reception employee whom we wish to recognize was a charming young lady, Tabea Schwizer. She is, we understand, in training, but was professional, helpful, caring and friendly. Her English was excellent, and for any question she could not answer herself, she asked her supervisor. We always received a cheerful welcome when we returned to the hotel. She is the sort of employee whom you should hope to retain, and advance in her career. There was a woman, not one of the quite young girls, in the breakfast dining room, who was kind enough to inquire for me about purchasing two of the "100% Vitamin Coffee" mugs to take home as gifts. We didn't understand each other's languages very well, but she took care of my request, and I have two happy relatives now with their Mercure coffee mugs. Finally, I want to tell you that the Hotel Krone added so much to the very moving experience of being in my ancestral home. Aargau is a beautiful canton, and I can understand how painful it would have been for my great-great grandparents and their children to leave for an uncertain life in America. Now, I live in the same town where they settled to work in the stone quarries, as they did in Othmarsingen. They were never able to return, but now I feel I have done it for them. I hope that I can return again and again. Thank you!

Good experience, hotel service was better than expected!

Good stay at Mercure Hotel Krone Lenzburg We stayed at the hotel for 4 nights in family room, which is actually two double rooms with connected doors. Rooms not new but very good maintained and nice. We received free refilled minibar (two types of water and, bear and cola). We received exactly the type of rooms we asked for. Hotel rooms didn't have an air-conditioner and it could be a problem during hot days. For our stay it was bearable. Hotel guests has free entrance for nearby fitness room, but since it is slightly far from the hotel we didn't use it. Hotel personal at reception were wonderful, all of them. Very nice and helpful people. The only minus was a breakfast - very limited choice and yang men wasn't nice at all. Lenzburg is a small charming town and hotel position very convenient for trips around. Hotel has free underground garage for guests. Recommended, absolutely recommended not in hot days.

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