Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 458 reviews

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Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  458 reviews

Excellent! Efficient management.

Customer review rating 4.5/5

Bhanu P. Business - Confirmed reviews ALL

It was a pleasure stay with no comment.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Hermes Assistant Front Office Manager

Great location

Customer review rating 5.0/5

James Couples - Confirmed reviews ALL

Very good and nice hotel

Dear Mr. D. We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Hermes Assistant Front Office Manager

Great location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Room was clean and newly renovated, for the price paid disappointed that there was no fridge or coffee making facility in the room. The room had no air-conditioning but ambient air was set at 21 degrees. Breakfast was excellent. Would stay again.

Dear Mrs.M. We very much appreciate your comments regarding your stay at the Mercure Zürich City. First of all I would like to express my sincerest apologizes that you didn't enjoy your stay because of lacking amenities in the room. We will be renovating our rooms towards the end of the year and the hopefully we will have more amenities in the rooms Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Hermes Assistant Front Office Manager

Cleanliness

Customer review rating 1.5/5

Km Business - Confirmed reviews ALL

Unfortunately, I must express dissatisfaction because the level of cleanliness of the room was unacceptable due to organic stains on the couch and chair. That was mentioned to the reception but there was no alternative room to offer, no maintenance service available, no manager on site. It was a major disappointment considering that the hotel was fully booked and clearly understaffed.

Very Good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

very friendly staff and convenient stay

Sehr geehrter Herr T. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Zürich City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Julia Hermes Assistant Front Office Manager

Other web-users rate our hotel

  • 587 reviews 8.4/10 Location
  • 962 reviews 6/10 Room
  • 565 reviews 7.3/10 Service
  • 45 reviews 5.1/10 WiFi
  • 467 reviews 5.6/10 Comfort
  • 345 reviews 7.8/10 Cleanliness
  • 327 reviews 8.4/10 Breakfast
  • 5 reviews 2/10 Pool

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