Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.3/5 719 reviews

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Mercure Zurich City - Image 1
Mercure Zurich City - Image 2
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Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  719 reviews

Close to the train station

Customer review rating 4.0/5

Malgorzata Business - Confirmed reviews ALL

It is a nice hotel, perfect for business trips or overnight stays for families with children. However, unlike in other Mercure Hotels, there are no activities or playing corners. The hotel is currently undergoing renovations, so if you like to sleep or work from the comfort of your room, you should be prepared for the annoying sounds of the driller as early as 7 a.m.

Dear MALGORZATA Z., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Mark A. Business - Confirmed reviews ALL

Nice, functional, clean rooms. Easy check in and checkout

Dear MARK A., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very disappointed

Customer review rating 1.0/5

Imtiaz Families - Confirmed reviews ALL

On arrival the systems were down so we could not check in.. also there was no porter service and we had to use the provided luggage trolley ourselves to take our luggage into the hotel.. we left our luggage and went out.. we were checked in when we returned 4 hours later. There is no kettle or fridge in the room which was a problem especially since we had a child who needed milk and was autistic. Upon check out I went down to the reception ( which was very far from my room) to get the luggage trolley i was told that the trolley wasnt available because possibly another guest was using it. This meant that they had only ONE luggage trolley servicing the entire hotel. This was a major inconvenience as I had alot of luggage plus my baby and stroller. I had to make multiple trips to and fro from my room to bring down all my luggage. In all my years of travel I uad never experienced such crappy service. Please remive the 4 star rating as this hotel is not even a 3 star hotel by any standards.

Dear IMTIAZ R., Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location and clean

Customer review rating 4.0/5

Gloria Couples - Confirmed reviews ALL

We stay at the Mercure at least once or twice a year. It’s in a perfect location for us near our daughter and in easy walking distance to the train station. It is also close by to a lovely park. The rooms and linens are comfortable and clean. Our room this time was a corner room overlooking the street and with lots of windows bringing in lots of light. Sometimes things get missed in housekeeping. This time one day of cleaning was accidentally missed and one day we only found 1 bath towel to use between two of us. During one other previous visit there were no pillows when we first got there. I think sometimes the hotel gets too busy with the bus tours and they fall behind in housekeeping. But I will keep using the Mercure for our stays as these are minor issues that can be fixed, unless this becomes a frequent issue or pattern.

Dear GLORIA C., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfactory but room too cold

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

in general the experience was satisfactory, but the temperature in the room was quite cold and I was not able to switch on the heating

Dear ANA C., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 579 reviews 8.3/10 Location
  • 1,011 reviews 6/10 Room
  • 581 reviews 7.3/10 Service
  • 31 reviews 5.2/10 WiFi
  • 476 reviews 5.6/10 Comfort
  • 369 reviews 7.9/10 Cleanliness
  • 310 reviews 8/10 Breakfast
  • 134 reviews 5.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.