Name: Mercure Zurich City | ALL - ALL
Address: Vulkanstrasse 108b, ZURICH, 8048, CH
Telephone: +41435231200
Rating: 4.4

Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

A rich breakfast buffet is served each morning at the Hotel Zurich in Altstetten. In the evening, let us spoil you with culinary delights in the DELI restaurant and in our bar. For a small snack, the hotel 24 hours mini market is available. Enjoy moments of well-being in the modern hotel rooms, in the spacious wellness area and on the outdoor terrace. Perfect for attending numerous events. The Swiss Life Arena is only a few minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Management

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

See availabilities

Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Room

Superior double room with connecting door

3 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 190 m² / 2045 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,594 reviews

Philippe R. Families - 4/13/2026 Confirmed reviews ALL

The staff is very efficient and quite friendly. The bathroom, shower and WC are well designed and quite comfortable and easy to use. The AC (no window opening) is set right. Breakfast is quite good and offers a good selection for a hotel of this category.

Dear Philippe R., Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you found our staff efficient and friendly, and that the comfort of our facilities met your expectations. It is also wonderful to know that you enjoyed our breakfast selection. Your satisfaction is our priority, and we appreciate your positive remarks. Thank you once again for your feedback, and we look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Lakhan K. Couples - 4/10/2026 Confirmed reviews ALL

We had a great one-night stay at this hotel. We truly appreciated the complimentary room upgrade, which made our stay even more comfortable. The staff kindly allowed early check-in as the room was available, which was very convenient after our journey. The location is excellent—just diagonally opposite the train station, making it perfect for travelers. The hospitality was warm and welcoming throughout. Overall, a smooth and pleasant experience—highly recommended! We will definitely stay here on our next trip too.

Dear Lakhan K., Thank you for your kind words regarding your recent stay at Mercure Zürich City. We are delighted to hear that you found our location convenient and enjoyed the complimentary room upgrade. It is our priority to provide warm hospitality and ensure a comfortable experience for our guests, and we are glad to know that our early check-in policy added to your convenience after your journey. We appreciate your recommendation and look forward to welcoming you back on your next trip. Best regards, Mercure Zürich City

Christopher P. Couples - 4/9/2026 Confirmed reviews ALL

excellent staff, very helpful and attentive

Dear Christopher P., Thank you for your kind words regarding our staff's attentiveness and helpfulness. We are pleased to hear that you had an excellent experience during your stay with us. Your feedback is greatly appreciated. Best regards, Mercure Zürich City

Sum W. L. Families - 4/8/2026 Confirmed reviews ALL

Hotel room was very comfortable. There’s a supermarket right next to the hotel. Staff was very helpful.

Dear Ms. L. Thank you very much for your outstanding review and for sharing such detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed our convenient location, the cleanliness of our hotel, and the comfort of your room. It is also wonderful to know that our team made a positive impression and that you found the nearby supermarket to be a useful addition during your stay. We truly appreciate your loyalty as a member of the ALL Accor programme and your willingness to recommend both our hotel and the programme to others. Your kind words and high ratings across so many areas are a great motivation for our entire team. We hope to have the pleasure of welcoming you and your family back again soon for another enjoyable stay in Zurich. Warmest regards Front Office Team Mercure Zürich City

Willy W. T. Families - 4/8/2026 Confirmed reviews ALL

I had an extremely disappointing experience at Mercure Zurich City, which reflects a serious lack of transparency and professionalism. From the start, there was clear miscommunication. During check-in, I was informed that underground parking costs CHF 29, and for an electric car it would be around CHF 38–40. We were fine with this. However, only after we checked out did we find out about all the charges, including both the breakfast and electric charging costs. When we asked for clarification, we then discovered that the electric charging was actually CHF 29 PLUS CHF 45, which is completely different from what was initially communicated. The situation became worse with breakfast. As a Diamond member, I booked two rooms and explicitly confirmed with the receptionist that breakfast was free for both rooms. We were clearly told it was included. However, after checkout, we discovered that there was one breakfast charge applied to my other room, which had never been communicated at any point. This is unacceptable. I already have breakfast entitlement for my own room, which I did not even use. If breakfast for the second room was not included, it should have been clearly explained upfront—not revealed only after checkout. When we raised the issue, the response was fast but not helpful and did not provide clear explanations. It took several rounds of emails before we finally understood the breakdown of the charges. This kind of handling is frustrating and unprofessional. Overall, this experience was defined by poor communication, misleading information, and hidden charges. For an international hotel brand, this level of service is unacceptable. I would strongly not recommend staying here.

Dear Willy W. T., Thank you for sharing your feedback regarding your recent stay at Mercure Zürich City. I sincerely apologize for the challenges you encountered related to communication and transparency during your visit. It is disheartening to learn that our service fell short of your expectations, particularly regarding the parking and breakfast charges. We strive to provide clear information about all fees associated with our services, and it appears that we did not meet this standard during your experience. Your concerns regarding the misunderstanding about the electric car charging and breakfast inclusivity have been duly noted. We value the loyalty of our Diamond members, and it is regrettable that you did not receive the clarity you deserved. I appreciate your patience in seeking clarification, and I assure you that your feedback will be reviewed to improve our communication and service quality moving forward. Thank you for bringing these matters to our attention. Best regards, Mercure Zürich City