Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.4/5 1,599 reviews

Best price
guarantee
Mercure Zurich City - Image 1
Mercure Zurich City - Image 2
Mercure Zurich City - Image 3
Mercure Zurich City - Image 4
Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,599 reviews

Customer review rating 4.0/5

Maurizio B. Business - Confirmed reviews ALL

Nice hotel, very clean and comfortable. Strategic location. A remark: I had to queue for both check-in and check-out. In the morning, this is not very pleasant because, usually, schedules are very tight.

Dear Maurizio B., Thank you for your positive feedback regarding the cleanliness and comfort of our hotel, as well as our strategic location. We appreciate your comments about the check-in and check-out process and will take them into consideration for future improvements. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Hans K. Business - Confirmed reviews ALL

warm welcome at the front desk, willing and trying to get everything done and solve according to my needs

Dear Guest Thank you very much for taking the time to share your feedback following your recent stay at Mercure Zürich City. We are delighted to read that you experienced a comfortable stay and that our front office team was able to give you a warm welcome upon arrival. It is especially rewarding to know that our colleagues were willing and committed to assisting you and addressing your needs throughout your stay. Your kind words will certainly be shared with the team. We also appreciate your positive ratings regarding the cleanliness, accommodation, WiFi, and the smooth arrival and departure experience. At the same time, we thank you for your feedback concerning the value for money and the loyalty program, as it helps us continuously improve the experience we provide to our guests. It was a pleasure to have you with us during your business trip, and we truly hope to welcome you back to Mercure Zürich City again in the near future. Warmest regards Front Office Team Mercure Zürich City

Customer review rating 4.5/5

Trent C. Friends - Confirmed reviews ALL

An excellent hotel used for a few days whilst exploring Zürich and surrounding areas. Located a 5 minute walk away from Altstetten Station (which has exceptionally frequent services to Zürich Main). Good facilities including a bar and restaurant and a spa. Shower in the room was excellent.

Dear Mr. C. Thank you very much for taking the time to share such detailed feedback about your stay at Mercure Zürich City. We are delighted to read that you enjoyed your time exploring Zürich and that our location close to Altstetten Station made it easy for you to get around the city and surrounding areas. It is wonderful to hear that you appreciated the comfort of your room, especially the shower and the bed, as well as our facilities including the bar, restaurant and spa. Your kind words about the cleanliness and overall value for money are also greatly appreciated by our entire team. At the same time, we sincerely apologize for the delay you experienced during check-in. We fully understand that waiting after arrival can be frustrating, and we appreciate you bringing this to our attention. Your feedback helps us to review our processes and ensure that we can provide a smoother and more efficient arrival experience for our guests. Thank you as well for being a valued member of the ALL – Accor Live Limitless loyalty programme. We truly appreciate your loyalty and hope to have the pleasure of welcoming you back to Mercure Zürich City on your next visit to Zürich. Warmest regards Front Office Team Mercure Zürich City

Customer review rating 4.0/5

Els V. D. C. Business - Confirmed reviews ALL

Overall very satisfied with my two night stay. It's close to a train station (better ask for a room on the back of the hotel; if you're a light sleeper, the night trains might keep you awake). The room was spacious, complete with a sofa, a mysterious light fixture without a switch, a nice little desk, comfortable bed and very smartly organised bathroom with a massage shower head. Shampoo/soap and body lotion available, as well as a very good quality hair dryer. Just one little point for housekeeping: check the toilet before you let people in the room. The toilet water was brown when I arrived... Breakfast was excellent! A great variety, from sweet to savoury, healthy to... calorie bombs.

Dear Guest Thank you very much for taking the time to share such a detailed review of your stay at Mercure Zürich City. We are delighted to read that you had an overall comfortable stay and especially appreciated our spacious rooms, the bathroom layout with the massage shower head, the in-room amenities, and our extensive breakfast selection. Your kind words about our team and the high scores in many categories truly mean a lot to us and are a great motivation for everyone. At the same time, we sincerely apologize for the inconvenience you experienced with the toilet water upon arrival. This certainly does not reflect our usual standards. Please rest assured that we have shared your feedback with our housekeeping team to ensure more thorough checks moving forward. Thank you as well for mentioning the proximity to the train station. As you rightly pointed out, we are happy to recommend quieter rooms facing the back of the hotel for light sleepers, and our team is always pleased to assist with such requests in advance. It is wonderful to know that, as an ALL Classic member, you found your booking experience easy and your stay good value for money, and that you would recommend both our hotel and the loyalty program. We very much hope to welcome you back again soon in Zurich. Warmest regards Front Office Team Mercure Zürich City

Customer review rating 3.0/5

Stuart P. Business - Confirmed reviews ALL

I found the room I was staying in was too hot and as a result I didn't sleep that well plus the pillows were too soft for my liking. In addition, there was a light above the sofa with no obviously light switch. Had to resort to unscrewing the ight bulb.

Dear Stuart P., Thank you for sharing your feedback regarding your recent stay with us. I apologize for the discomfort you experienced due to the room temperature and the softness of the pillows. We strive to ensure our guests have a restful sleep, and I appreciate your comments regarding the light fixture as well; it will be addressed with our maintenance team. Thank you for your understanding. Best regards, Mercure Zürich City

Other web-users rate our hotel

  • 742 reviews 8.8/10 Location
  • 1,216 reviews 6.6/10 Room
  • 883 reviews 7.9/10 Service
  • 30 reviews 6.3/10 WiFi
  • 469 reviews 8.3/10 Cleanliness
  • 378 reviews 8.3/10 Breakfast
  • 166 reviews 6.1/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Zurich