Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,460 reviews

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Mercure Zurich City - Image 1
Mercure Zurich City - Image 2
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Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,460 reviews

Customer review rating 4.0/5

Bhuma K. Couples - Confirmed reviews ALL

Room was very clean and well equipped. Facilities like sauna and steam room were clean and well equipped.

Dear Bhuma K., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found your room and facilities to your satisfaction. Your kind words encourage us to continue providing excellent service. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Raymond H. Solo - Confirmed reviews ALL

Staff are friendly (especially a short guy) at the reception. He is very helpful and always smiling. Rooms are clean, bed is cosy. I wish there were a coffee machine, though. Location is good as it is near train station.

Dear Raymond H., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed the cleanliness of our rooms and the friendliness of our staff. We appreciate your suggestion about a coffee machine and will consider it for future improvements. Goodbye, and best wishes, Mercure Zürich City

Customer review rating 3.5/5

Aibek A. Business - Confirmed reviews ALL

there was no cleaning in my room for all 3 night. It was a bit cold in the room, although heating controller was turned on to maxium

Dear Aibek A., Thank you for sharing your feedback. I regret to hear that your room was not serviced during your stay and that you experienced discomfort with the temperature. Your comments are valuable, and I appreciate your understanding as we take them into consideration for future improvements. Best regards, Mercure Zürich City

Customer review rating 4.5/5

Damien M. Couples - Confirmed reviews ALL

Large & well appointed room (upgrade to level 4 greatly appreciated); warm & informative welcome by front desk; excellent breakfast (but expensive); all staff interactions to be commended; good proximity to Altstetten train station & tramway line 4; COOP stores located close by;

Dear Damien M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the room upgrade, the warm welcome, and the excellent breakfast. Your kind words about our staff and location are greatly valued. Goodbye, and best wishes, Mercure Zürich City

Customer review rating 3.5/5

Martin L. Families - Confirmed reviews ALL

Hotel overall was not bad, modern, mostly clean, I felt it lacked attention to detail though, likely from a lack of critical leadership. Reception staff were friendly and helpful - but I have never needed more trips to reception to fix issues than at this hotel. The room we booked on the All Accor website was not the room we received, when asking reception about this I was told the photos on the website were out of date, doesn't seem too much to ask that room details and photos match what you are given on arrival. Maybe time to update the website and not charge customers extra for a room they won't get on arrival? The keys cards/locks were bad, had to go to reception multiple times over a few days to get them renewed, and even working key cards were hard to use on the door. Worst keys/locks I have seen in a hotel in years. Breakfast was fine, a good variety. A good sized breakfast room. The placement of utensils, plates, and bowls was not logical and should be considered in relation to the food nearby. No bowls near the cereal, no plates near the bread, for example. Room cleaning is by request, although they asked us at check-in if we wanted it each day - we said yes. Then the room was not cleaned on day 1. The follow days the room was cleaned, after going to reception again. The light switches in the room are illogically placed, no master switch, switches were spread around the room making preparing to sleep a task of find the button. Lots of customers were complaining their room was too hot (while I was at reception getting the room I paid for...), luckily my room was fine, but it is mostly centrally controlled. No window to open, so if you like fresh air and a temperature you can control, this is not the place for you. TV had a good channel list, one of the best I have seen in a hotel, but many of them had no signal, which was disappointing. The weather (rain) also made some channels lose signal. Coffee cups in the room were unclean on arrival. The tap and shower, both functional but not entirely easy to use. Suspect they are old and worn, especially the tap which was stiff and hard to select a temperature.

Dear Martin L., Thank you for sharing your thoughts regarding your recent stay at Mercure Zürich City. I appreciate your feedback, as it provides us with valuable insights into the areas where we can improve. I am pleased to hear that you found our hotel modern and that our reception staff were friendly and helpful. However, I regret to learn about the inconsistencies you experienced regarding your room and the challenges with the key cards. We understand how important it is for our guests to receive the accommodations they expect, and your comments have been duly noted. Additionally, I appreciate your observations regarding the breakfast setup and the placement of utensils. Your insights will be considered as we continuously strive to enhance our guest experience. I apologize for the issues with room cleaning and the functionality of the tap and shower, as well as the cleanliness of the coffee cups upon your arrival. These matters are certainly not reflective of our standards. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Mercure Zürich City

Other web-users rate our hotel

  • 633 reviews 8.7/10 Location
  • 1,093 reviews 6.4/10 Room
  • 766 reviews 7.4/10 Service
  • 28 reviews 6.1/10 WiFi
  • 403 reviews 7.7/10 Cleanliness
  • 342 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.