Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.5/5 260 reviews

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Mercure Zurich City - Image 1
Mercure Zurich City - Image 2
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Mercure Zurich City - Image 4
Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • 24-hour mini market in the hotel

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  260 reviews

Good Stay

Customer review rating 4.0/5

Amalina Couples - Confirmed reviews ALL

Great Service from staff. Room could do with more amenities such as kettle, iron etc. Location is great as it is quiet. Near train and trams stops and also grocery shops!

Room temperature too high and can not be regulated down and no Desk in the room to work

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The temperature in the room is too hot even with the heating turned off completely. Too warm to sleep comfortable. Also there is no desk to work in the room. For the rest the hotel is fine

Dear Mr. R. Thank you for taking the time to tell us about your experience at the Mercure Zürich City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be assured that for your next stay I am more then happy to upgrade you to one of our superior rooms where you have a desk and have much more space to work. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julia Hermes Assistant Front Office Manager

Good stay

Customer review rating 4.0/5

Anita Business - Confirmed reviews ALL

Nice staff, good breakfast, well equipped rooms. All together my stay was pleasant.

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Hermes Assistant Front Office Manager

Nice and comfortable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Staff are very friendly and courteous Room is very neat and clean

Dear guest, thank you for your kind feedback. We are delighted to hear that you had a nice and comfortable stay with us. It's great to know that you found our staff friendly and courteous, and your room neat and clean. We look forward to welcoming you back soon. Best regards Pasa Özdemir Rooms Division Manager

Good location. Missing electric kettle. Last time it was very small room, not as usual.

Customer review rating 3.5/5

Dušan Business - Confirmed reviews ALL

I am booking this Hotel usually when I am in Zurich, since it was made. Main benefit is location, in my case, as it's close to the company. Good connection with the city center and the Airport. It's really missing electric kettle, could be available, at list on demand, at the reception. I prefer when there is a window for the fresh air, but this can not be changed for sure.

Dear Dušan, thank you for sharing your feedback. We appreciate your loyalty and are delighted to hear you value our convenient location. We regret any inconvenience caused by the room size variation and the absence of an electric kettle. While we do not provide kettles in the rooms, we offer 24/7 hot water at the coffee maschine in the Lobby. Due to our Minergie concept, the windows cannot be opened. Fresh air is drawn directly into the room. We hope to welcome you back soon. Warm regards Pasa Özdemir Rooms Division Manager

Other web-users rate our hotel

  • 593 reviews 8.1/10 Location
  • 916 reviews 6.5/10 Room
  • 566 reviews 7.6/10 Service
  • 42 reviews 6/10 WiFi
  • 349 reviews 8/10 Cleanliness
  • 346 reviews 8.4/10 Breakfast
  • 6 reviews 1.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.