Mercure Zurich City 4 stars

Customer review rating (ALL Rating) 4.3/5 964 reviews

Best price
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Mercure Zurich City - Image 1
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Vulkanstrasse 108b, 8048 ZURICH, Switzerland

Description

Hotel extras

  • 5-minute walk from the Swiss Life Arena

  • Hotel in Zurich's city center near public transportation

  • GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3

  • Spacious wellness area with roof terrace

  • DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

Telephone
Fax +41 43 523 12 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  964 reviews

Customer review rating 5.0/5

Hubert L. Couples - Confirmed reviews ALL

Thank you for upgrading our room

Sehr geehrter Herr L., Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Ihnen das Upgrade Ihres Zimmers gefallen hat. Ihre Zufriedenheit ist uns wichtig und wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Mit freundlichen Grüssen, Mercure Zürich City

Customer review rating 2.5/5

Angela B. Business - Confirmed reviews ALL

Frühstücksbuffet eher enttäuschend was die Auswahl betrifft für den Preis. Handtücher/ Duschtücher und Bademantel hatten Löcher. Das eine Handtuch war anstatt frisch und sauber noch schmutzig, bevor wir es benutzt haben. Mehmals sehr lange Warteschlange an Rezeption, zu wenig Personal vertreten an Stosszeiten wie check out, check in Zeiten

Sehr geehrte Frau B., wir bedauern, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach. Ihre Anmerkungen zu unserem Frühstücksbuffet und zur Sauberkeit der Handtücher nehmen wir ernst. Ebenso werden wir unsere Personalsituation an der Rezeption überprüfen, um den Service zu verbessern. Mit freundlichen Grüssen, Mercure Zürich City

Fantastic stay

Customer review rating 5.0/5

Sayani G. Families - Confirmed reviews ALL

Beautiful accommodation in stone throw away location from train station. The stay was very good. Love the breakfast & staff behavior. I would definitely love to stay here on my next visit.

Dear Mr. G., Thank you for your delightful feedback! We are thrilled to hear you enjoyed our convenient location, breakfast, and the attentive service from our staff. We look forward to welcoming you again during your next visit. Best regards, Mercure Zürich City

Double Payment and check in trouble

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

i'm forwardig you the message i sent to the hotel management, and i didnt receive any reply to yet: "I am writing to follow up on the double charge on my credit card and to express my frustration with the situation. As I clearly stated during checkin, my stay was already prepaid in February, and your team even confirmed this. Despite that I've been asked to provide my credit card info to check if it was the one which was used for the booking (and it was) i clearly mentioned that i didn't want to have a charge on my credit card, I was surprised this afternoon to find out that my credit card was charged again, which is completely unacceptable, And was asked to send an email with receipt of my payment which is very bold. I am following up regarding the incorrect charge on my credit card, and I am now providing irrefutable proof that my stay was fully prepaid in February. Attached, you will find: Proof of full payment made in February A screenshot of my bank notification confirming today’s unauthorized charge Beyond the inconvenience of having to go through this process, and writing emails, a refund will not resolve the full issue. Due to currency conversion differences, I will not receive the exact amount I paid, and more importantly, this additional charge will reduce my annual international payment allowance, even if I am eventually reimbursed. This is a significant issue for me. Additionally, while I was eventually given the correct room, my stay was already negatively impacted by the check-in experience. Upon arrival, I was initially assigned a much smaller room with a small bed and window, rather than the spacious room with a couch and two-sided view that I had reserved. I had to file a complaint at the front desk before the issue was corrected, adding unnecessary frustration to my stay. Given these circumstances, I am not only demanding a full and accurate refund but also asking what your establishment intends to do to properly compensate me for this poor experience. I look forward to your response and expect a prompt resolution to this matter."

Dear Guest, Thank you for your feedback regarding your recent stay at Mercure Zürich City. We sincerely apologize for the inconvenience you experienced during check-in and the subsequent billing issue. It is concerning to hear about the double charge on your credit card, especially given that your stay was prepaid. Please know that we take such matters very seriously, and we encourage you to reach out directly to our management team for assistance in resolving this matter promptly. Regarding your room assignment, we regret that you were initially placed in a room that did not meet your expectations. Our goal is to provide our guests with the accommodations they have reserved, and we appreciate your patience in allowing us to rectify this situation. We understand that your experience fell short of our usual standards, and we appreciate your candid feedback as it helps us improve our services. Thank you for bringing these issues to our attention. Best regards, Mercure Zürich City

Well located with excellent staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Very convenient

Dear Guest, Thank you for your kind words regarding our location and staff. We are delighted to hear that you found your stay convenient and enjoyable. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Mercure Zürich City

Other web-users rate our hotel

  • 581 reviews 8.5/10 Location
  • 1,042 reviews 6.1/10 Room
  • 609 reviews 7.4/10 Service
  • 31 reviews 5.3/10 WiFi
  • 491 reviews 5.5/10 Comfort
  • 376 reviews 8.1/10 Cleanliness
  • 325 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.