Mercure Zurich City 4 stars

Name: Mercure Zurich City | ALL - ALL
Address: Vulkanstrasse 108b, ZURICH, 8048, CH
Telephone: +41435231200
Rating: 4.3

Customer review rating (ALL Rating) 4.3/5 954 reviews

Best price
guarantee

53 53 photos

Vulkanstrasse 108b, 8048 ZURICH, Switzerland

See rates

Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

A rich breakfast buffet is served each morning at the Hotel Zurich in Altstetten. In the evening, let us spoil you with culinary delights in the DELI restaurant and in our bar. For a small snack, the hotel 24 hours mini market is available. Enjoy moments of well-being in the modern hotel rooms, in the spacious wellness area and on the outdoor terrace. Perfect for attending numerous events. The Swiss Life Arena is only a few minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Manager

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Superior double room with connecting door

2 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

From NaN € NaN CHF Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Non contractual photo

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 954 reviews

Double Payment and check in trouble

Anonymous Business - 3/6/2025 Confirmed reviews ALL

i'm forwardig you the message i sent to the hotel management, and i didnt receive any reply to yet: "I am writing to follow up on the double charge on my credit card and to express my frustration with the situation. As I clearly stated during checkin, my stay was already prepaid in February, and your team even confirmed this. Despite that I've been asked to provide my credit card info to check if it was the one which was used for the booking (and it was) i clearly mentioned that i didn't want to have a charge on my credit card, I was surprised this afternoon to find out that my credit card was charged again, which is completely unacceptable, And was asked to send an email with receipt of my payment which is very bold. I am following up regarding the incorrect charge on my credit card, and I am now providing irrefutable proof that my stay was fully prepaid in February. Attached, you will find: Proof of full payment made in February A screenshot of my bank notification confirming today’s unauthorized charge Beyond the inconvenience of having to go through this process, and writing emails, a refund will not resolve the full issue. Due to currency conversion differences, I will not receive the exact amount I paid, and more importantly, this additional charge will reduce my annual international payment allowance, even if I am eventually reimbursed. This is a significant issue for me. Additionally, while I was eventually given the correct room, my stay was already negatively impacted by the check-in experience. Upon arrival, I was initially assigned a much smaller room with a small bed and window, rather than the spacious room with a couch and two-sided view that I had reserved. I had to file a complaint at the front desk before the issue was corrected, adding unnecessary frustration to my stay. Given these circumstances, I am not only demanding a full and accurate refund but also asking what your establishment intends to do to properly compensate me for this poor experience. I look forward to your response and expect a prompt resolution to this matter."

Dear Guest, Thank you for your feedback regarding your recent stay at Mercure Zürich City. We sincerely apologize for the inconvenience you experienced during check-in and the subsequent billing issue. It is concerning to hear about the double charge on your credit card, especially given that your stay was prepaid. Please know that we take such matters very seriously, and we encourage you to reach out directly to our management team for assistance in resolving this matter promptly. Regarding your room assignment, we regret that you were initially placed in a room that did not meet your expectations. Our goal is to provide our guests with the accommodations they have reserved, and we appreciate your patience in allowing us to rectify this situation. We understand that your experience fell short of our usual standards, and we appreciate your candid feedback as it helps us improve our services. Thank you for bringing these issues to our attention. Best regards, Mercure Zürich City

Well located with excellent staff

Anonymous Business - 3/6/2025 Confirmed reviews ALL

Dear Guest, Thank you for your kind words regarding our location and staff. We are delighted to hear that you found your stay convenient and enjoyable. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, Mercure Zürich City

SPA terrasse is a disaster

Anonymous Couples - 3/3/2025 Confirmed reviews ALL

Dear Guest, thank you for taking the time to share your feedback with. we appreciate your comments and will do our best to accommodate your wishes for the future. we look forward to welcoming you back.

A pleasure - as always

Anonymous Business - 2/18/2025 Confirmed reviews ALL

The hotel mercure is indeed my first choice to stay at. It is very close to the trainstation, approximately a 3 minutes walk, just amazing. The staff is very friendly and helpful. The rooms are renovated, cozy and very lovely. You can now even make tea and coffee in your room. Everything is clean and I want to mention that the hotel is trying to be very sustainable. There are no things such as shampoo or soap to go. You can use these things in closed bottles which stay at the hotel. A good and climate friendly idea. To sum things up: I've been staying at the mercure hotel for many nights now due to business and I never had to complain about anything. Thanks for having me!

Dear Melina B., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Okay

Madiyar Business - 2/17/2025 Confirmed reviews ALL

Dear Madiyar M., We very much appreciate your comments regarding your stay at the Mercure Zürich City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Web-users rating

Other web-users rate our hotel

584 reviews 8.3/10 Location
1,054 reviews 6.1/10 Room
613 reviews 7.4/10 Service
36 reviews 4.3/10 WiFi
501 reviews 5.5/10 Comfort
388 reviews 7.9/10 Cleanliness
330 reviews 8.2/10 Breakfast
139 reviews 5.8/10 Food

104 reviews 8.3/10 Location
161 reviews 5.9/10 Room
98 reviews 6.9/10 Service
8 reviews 2.4/10 WiFi
63 reviews 8/10 Cleanliness
44 reviews 8.3/10 Breakfast
17 reviews 5.5/10 Food

51 reviews 8.5/10 Location
159 reviews 6.9/10 Room
120 reviews 7.8/10 Service
10 reviews 3.1/10 WiFi
67 reviews 8.5/10 Breakfast
52 reviews 7.7/10 Cleanliness
27 reviews 5.5/10 Food
9 reviews 7.1/10 Bar

65 reviews 8.5/10 Location
113 reviews 5.8/10 Room
53 reviews 7.2/10 Service
51 reviews 5.7/10 Comfort
46 reviews 7.8/10 Cleanliness
34 reviews 8.2/10 Breakfast
11 reviews 5.5/10 Food

34 reviews 8.2/10 Location
70 reviews 6.2/10 Room
40 reviews 7.8/10 Service
26 reviews 5.7/10 Comfort
25 reviews 8.4/10 Breakfast
23 reviews 7.9/10 Cleanliness
16 reviews 8.5/10 Wellness Area
10 reviews 5.8/10 Food

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

Our other establishments nearby

25hours Hotel Zurich West 4 stars

TripAdvisor rating 4.5/5 (1679 reviews)

At 1.921 km

See the hotel

ibis budget Zurich City West 1 star

Customer review rating (ALL Rating) 4.0/5 (841 reviews)

At 2.438 km

See the hotel

Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.3/5 (959 reviews)

At 2.46 km

See the hotel

ibis Zurich City West 3 stars

Customer review rating (ALL Rating) 4.3/5 (1186 reviews)

At 2.509 km

See the hotel

25hours Hotel Zurich Langstrasse

TripAdvisor rating 4.6/5 (1104 reviews)

At 3.597 km

See the hotel

Mövenpick Zurich Regensdorf 4 stars

Customer review rating (ALL Rating) 4.3/5 (482 reviews)

At 4.368 km

See the hotel

ibis Styles Zurich City Center 3 stars

Customer review rating (ALL Rating) 4.2/5 (1437 reviews)

At 4.573 km

See the hotel

Aparthotel Adagio Zurich City Center 4 stars

Customer review rating (ALL Rating) 4.1/5 (346 reviews)

At 4.573 km

See the hotel

All our hotels in Zurich

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.

Mercure Zurich City 4 stars

Description

Hotel extras

Our accommodation(s)

Comfort rooms with 1 double bed

Comfort rooms with 2 single beds

Comfort room is accessible

Hotel location

Access and transport

Hotel services

DELI

DELI BAR

Breakfast

Fitness center

Spa

Our guest reviews

Web-users rating

Our other establishments nearby