Name: Mercure Zurich City | ALL - ALL
Address: Vulkanstrasse 108b, ZURICH, 8048, CH
Telephone: +41435231200
Rating: 4.4

Mercure Zurich City

Hotel for travellers looking for local and authentic experiences

A rich breakfast buffet is served each morning at the Hotel Zurich in Altstetten. In the evening, let us spoil you with culinary delights in the DELI restaurant and in our bar. For a small snack, the hotel 24 hours mini market is available. Enjoy moments of well-being in the modern hotel rooms, in the spacious wellness area and on the outdoor terrace. Perfect for attending numerous events. The Swiss Life Arena is only a few minutes away.

The Uetliberg is Zurich's local mountain. From the summit you can see an impressive panorama: the city, the lake and, with a bit of luck, the Alps. The mountain is perfect for a hiking trip - far away from the hustle and bustle of the city. Lake Zurich is located southeast of the city center. It is also an excellent excursion destination. The adjacent wine-growing region invites you to enjoy a glass of wine with friends in the evening sun by the lake before heading back to the hotel.

The lively district of Niederdorf - also known as Niederdörfli - is part of Zurich's old town. It is known for its medieval squares and streets, cathedrals and waterfront. The Mercure Zurich City is not far thanks to public transportation.

Hello at the Mercure Hotel Zurich! Enjoy your stay in modern rooms, relax on the outdoor terrace and benefit from the optimal connection to the city center by public transportation. Look forward to the vibrant metropolis!

Tanja SCHULTE, Hotel Management

Hotel extras

5-minute walk from the Swiss Life Arena
Hotel in Zurich's city center near public transportation
GreenSign Hotel Level 4 - GSTC compliant and Swisstainable Level 3
Spacious wellness area with roof terrace
DELI Restaurant and Bar with spacious outdoor terrace

Our accommodation(s)

Room

Comfort rooms with 1 double bed

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View

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Room

Comfort rooms with 2 single beds

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Twin bed(s)
Views: City View

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Room

Superior room with 1 double size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x Double bed(s)
Views: City View

See availabilities

Room

Superior rooms with 2 single beds

2 pers. max
21 m² / 226 sq ft

Bedding 1 x Twin bed(s)
Views: City View

See availabilities

Room

Privilege rooms with 1 double bed and 1 sofa bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s) and 1 x Single bed(s)
Views: City View

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Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

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Room

Superior double room with connecting door

3 pers. max
21 m² / 226 sq ft

Bedding x Twin bed(s)
Views: City View

See availabilities

Room

Comfort room is accessible

2 pers. max
19 m² / 204 sq ft

Bedding 1 x Double bed(s)
Views: City View
Accessible room

See availabilities

Hotel location

Mercure Zurich City

Vulkanstrasse 108b
8048 ZURICH
Switzerland

GPS:47.3934723, 8.484485

+41 43 523 12 00

ZUERICH ALTSTETTEN

Highway exit

Access: 1 km / 0.62 mi 2 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

DELI

The DELI Restaurant of the Hotel Mercure Zurich offers both a city lunch and a la carte dishes in a cozy atmosphere. In a relaxed atmosphere or on the outdoor terrace, the restaurant delights with regional and light dishes.

DELI BAR

Currently unavailable

Get pampered in the DELI Bar with refined cocktails and a wide range of snacks. End the evening here in a pleasant atmosphere with your fellow travelers and a drink of your choice.

Meetings & Events

Number of Meeting Room: 8
Surface of the largest room: 190 m² / 2045 sq ft
Maximum seats capacity: 100
Maximum capacity for banquets: 0

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,593 reviews

Tero T. Couples - 4/8/2026 Confirmed reviews ALL

We booked a superior room to have more space and an extra sofa to relax. But we were given a comfort room with no extra sofa, no bathrobe, no slippers. I went twice to reception to ask about our room, and both times I was told that our room was a superior room. They said that the only difference between a superior room and a comfort room is a kettle for tea or coffee. We did have the kettle, which we never used. But we could have. Yes to that. We were told that in some rooms there is an extra sofa, whether it is a comfort room or a superior room. But in the hotel pictures there is extra space only in the superior room. And that's what we paid for. The location is very nice, especially if you have a car and want to drive out of the city. The breakfast was also very nice. There are lots of possibilities, and they even cook omelettes for you. Lunch was very nice too. All in all we had a very mixed experience. There is a lot of good, and then there is not. Perhaps with a room that we thought we would have it would have been a totally different experience. But if you pay extra to get a bigger room, and you don't, perhaps I could have rated our experience even lower. Would I stay here again? Perhaps I could, if I knew that we would get the room we pay for. But there is no way knowing that. I would probably have to go for a comfort room, pay less, and possibly ask for an upgrade. Remains to be seen.

Dear Mr. T. Thank you very much for taking the time to share your detailed feedback following your recent stay at Mercure Zürich City. We are truly pleased to read that you enjoyed our breakfast and lunch offerings, as well as our convenient location and the cleanliness of the hotel. Your kind words about our team, especially the colleague welcoming guests to breakfast, are greatly appreciated and will be happily shared. At the same time, we sincerely regret the confusion and disappointment regarding your room category. We fully understand your expectations when booking a superior room, particularly in terms of additional space and amenities such as a sofa, bathrobes, and slippers. It is very concerning to read that this was not clearly communicated and that your concerns at reception were not resolved to your satisfaction. Please accept our apologies for this experience. Your feedback highlights an important need for clearer communication regarding room categories and their features, as well as ensuring that our guests receive exactly what they have booked. We will address this internally with our team to avoid similar situations in the future. We also understand your comments regarding value for money, and we regret that this aspect did not meet your expectations due to the room discrepancy. Thank you again for your honest and constructive feedback. We truly hope to have the opportunity to welcome you again and provide you with the experience you originally expected and deserved. Warmest regards Front Office Team Mercure Zürich City

Ala Z. Families - 4/6/2026 Confirmed reviews ALL

No mini fridge. No phone. Weird bathroom. No AC controls. Bedsheets and pillows make so much noise. This isn’t a 4 star hotel I don’t know why it is advertised as one.

Dear Ala Z., Thank you for sharing your feedback regarding your stay. We regret that certain aspects of your experience did not meet your expectations, particularly concerning the amenities and comfort of the accommodations. Your comments are valuable to us as we strive to enhance our services. Best regards, Mercure Zürich City

Gertrude S. Business - 4/1/2026 Confirmed reviews ALL

I must stay, the whole staff was very welcoming and warm-hearted, from reception to breakfast. Also - as I am travelling a lot, i was impressed by the size of the gym and also the possibility of wellness. I definitely will come back!

Dear Gertrude S., Thank you for your wonderful feedback. We are delighted to hear that you found our staff welcoming and the facilities to your liking. Your positive remarks about the gym and wellness options are greatly appreciated. We look forward to welcoming you back in the future. Best regards, Mercure Zürich City

Yau H. L. Business - 3/30/2026 Confirmed reviews ALL

In overall, the location is ideal as near to train station, easy access to surrounding restaurant and supermarkets. Staffs are friendly and polite. Thank you for the staffs who did the housekeeping every single day, but unfortunately, they did not change the bed sheet for the 2 weeks I stayed. The room kinda smelly even they clean the the room. Perhaps some air refresher should be apply. Regarding the front desk, during my check in, I had make the full payment to my credit card with last 4 digit- 0382, which also I received the sms as the proof that has been charged. During my check out, in my invoice it pointed to another credit card with last 4 digit 8038. I have no idea whose card is it, and your front desk Sebastian(if I remember correctly) insists that was the card I confirmed during my check in, until I show him my sms as the proof, then only he being silent and say he do not know, perhaps is system issue. I have no idea about that card but he was defensive and not willing to listen to me at the first place. I guess this attitude should improve as a front desk officer to be very honest feedback. Overall he still doing his job well, only this small matter cause my attention which I think I should provide my honest feedback. Last but not least, appreciated all the great support from your team, it was a pleasant stay in your hotel. Thank you.

Dear Yau H. L., Thank you for sharing your feedback regarding your recent stay at Mercure Zürich City. We are pleased to hear that you appreciated our convenient location and the friendliness of our staff. Your compliments regarding our housekeeping team are also greatly appreciated. We sincerely apologize for the inconvenience you experienced with the bed sheets not being changed during your extended stay. While our housekeeping policies prioritize cleanliness, we understand the importance of fresh linens and your comments will be taken into consideration for future improvements. Furthermore, we regret the misunderstanding that occurred during your check-out process. We strive for accuracy in our billing practices, and your feedback regarding the front desk interaction has been noted for further training and development of our team members. We are grateful for your overall positive remarks despite these issues and appreciate your understanding. Thank you once again for your insights, and we look forward to welcoming you back on your next visit. Best regards, Mercure Zürich City

Jacques S. Business - 3/28/2026 Confirmed reviews ALL

Well located (near my Office), not too far away of the city centre, comfortable stay, nice room.

Dear Guest Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to see that you had a comfortable stay and appreciated our convenient location, cleanliness, and the quality of your room. It is also wonderful to know that you were satisfied with our WiFi, bar service, and overall value for money. Your positive ratings across all areas, as well as your loyalty as an ALL Classic member, mean a great deal to us. We are especially pleased that you felt well recognized during your stay. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon for another enjoyable experience. Warmest regards Front Office Team Mercure Zürich City