Mercure Jakarta Batavia 4 stars

Customer review rating 4.5/5 400 reviews
Mercure Jakarta Batavia
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • 40 minutes drive from Soekarno-Hatta International Airport to Jakarta

  • Walking distance to old city area , Museum Fatahillah, Museum Bank Indonesia

  • 10 minutes by walking to Jakarta Kota Train Station and Bus Station

  • Surrounding by Chinese food restaurants

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46
Roa Malaka
Tambora Kota Jakarta Barat
11230
jakarta
indonesia

Tel: +622150830100

Fax: (+62)21/6915977

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 19km / 11.81 miles

  • By car

    EXT TOLL SND KELAPA At 5.1km / 3.17 miles

  • By train

    STATION KOTA At 0.75km / 0.47 miles

GPS :-6.132382, 106.810051

Our accommodations

Mercure Jakarta Batavia offers 376 comfortable rooms and suites that are designed for modern business and leisure travellers.

Superior Room with 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Superior with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room with 1 king-size Bed Garden Terrace

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Privilege Room with 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Direct dial telephone

Privilege Room with 2 Single Bed

  • Max. number of persons: 3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Family Room with 2 Queen-size Bed

  • Max. number of persons: 4
  • Area: From 52
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Junior Suite with 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities

Executive Suite with 1 King-size Bed

  • Max. number of persons: 3
  • Area: From 116
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities

The Presidential suite features two rooms with 1 King-size bed and 2 sg beds in room

  • Max. number of persons: 6
  • Area: From 170
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

MALAKA

Type of cuisine: International

Malaka is an all-day dining restaurant located on the ground floor. It presents International, Asian, and Nusantara cuisine, offering a choice of buffet and à la carte menus all prepared in a showcase open kitchen.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

Relax at our Lobby Lounge which offers a wide selection of coffees, teas, wines, cocktails, and mocktails to complement our delicious snacks and cakes. The perfect place to meet and gather with friends and family.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOENDA KELAPA BAR

Photo non contractuelle / Strictly non binding

An excellent outlet serving pool offers a wide selection of tropical cocktails, refreshing chilled juices, and light snacks. Perfect place for filling up and relaxing after a rejuvenating swim.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 800

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Jakarta Batavia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

400 reviews

tripadvisor

TripAdvisor Rating 4.0/5

222 reviews

Bgs

Customer review rating 4.5/5

Jo S. H. Families - 19/02/2020 Confirmed reviews ALL

Bgs

Dear INDRA J., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Excellent location

Customer review rating 4.5/5

Kathy T. Families - 17/02/2020 Confirmed reviews ALL

Staff friendly helpful and efficient. We mainly dealt with Eki on reception but all equally good at meeting our needs during our stay. Room spa hour clean and well equipped large single beds, great view of town and old harbour in distance. Kettle and fridge an added bonus. Used pool which was clean and a welcome coolness from heat of day. Fantastic breakfast catering for all nationalities. Thank you

Dear KATHRYN T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, especially Eki as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Rhea - Front Office Manager.

good location, comfort room

Customer review rating 4.5/5

Archie K. Business - 17/02/2020 Confirmed reviews ALL

same as above..good deal and good meal too

Dear ARCHIE k., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

good place for stay

Customer review rating 4.5/5

Yannes L. Friends - 16/02/2020 Confirmed reviews ALL

good place for stay

Dear YANNES l., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Very nice and big room

Customer review rating 4.5/5

Anonymous Business - 16/02/2020 Confirmed reviews ALL

Im happy to stay again.

Dear HAFIZAN A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Does the job

Customer review rating 4.5/5

Antony Solo - 16/02/2020 Confirmed reviews ALL

Design was nice, finishing typical indonesian (bad silicon seems in bathroom etc . Bad cleaning of bins.

Dear ANTONY B., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Rhea - Front Office Manager.

Good stay

Customer review rating 4.5/5

Karina Business - 12/02/2020 Confirmed reviews ALL

Good stay, but reception didn’t serve well. I asked to use my accor member during my stay for 10 days and get point from staying in mercure when I checked in on 23 Januari 2020. She said she will do it later, but unfortunately until I checked out on 2 February I didn’t received any notification about my point. Maybe she was forgot to do, but she should do it on the first time when I asked her, not delay it then forget to do.

Dear K., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Rhea - Front Office Manager.

Great service, great buliding, great location and atmosphere. Very comfortable.

Customer review rating 4.5/5

Marissa U. Families - 11/02/2020 Confirmed reviews ALL

Mercure Batavia is perhaps my most favorite hotel for me so far. The location, the esthetic of old the building, and the atmosphere of Jakarta Heritage are just perfect. It worths every penny.

Dear MARISSA U., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Carissa Rhea - Front Office Manager.

Everything was great!

Customer review rating 4.5/5

Anonymous Families - 11/02/2020 Confirmed reviews ALL

The hotel staff is very helpful and professional. The location is convenient and the rooms are spacious and quiet. The pool was very appreciated,specially for my child.

Dear MARJA M., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Carissa Rhea - Front Office Manager.

I am extremely satisfied

Customer review rating 4.5/5

Annie Families - 10/02/2020 Confirmed reviews ALL

We could not have been happier with our stay at Hotel Mercure Batavia. The location was perfect and the hotel itself is a very beautiful, which is why we selected it originally. Our room was spacious and the breakfast selection was excellent. Most important, we found all the staff to be extremely kind and helpful, and we thank them in particular for making our stay such a lovely one. We recommend this hotel highly.

Dear ANIF S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Carissa Rhea - Front Office Manager.

not good enough food

Customer review rating 4.5/5

Devi L. Business - 10/02/2020 Confirmed reviews ALL

overall is good, room is good, cleaning is good but the food is not good enough if there are not so many variation of food at least make it good. hopefully this come in to your consideration to make mercure better since my experience in Grand Mercure Harmoni is perfect. Thank You

Dear DEVY DYAH L., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Rhea - Front Office Manager.

Excellent staff, Nice room

Customer review rating 4.5/5

Alif R. Business - 10/02/2020 Confirmed reviews ALL

Excellent

Dear ALIF R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carissa Rhea - Front Office Manager.

Friendly Staff

Customer review rating 4.5/5

Sandi Business - 09/02/2020 Confirmed reviews ALL

All of the staff are very warm and friendly

Dear P., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Good Experience

Customer review rating 4.5/5

Handy Families - 09/02/2020 Confirmed reviews ALL

Newly renovated Hotel, room are spacious. The swimming pool is good and also have semi indoor pool design.

Dear N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Nice hotel

Customer review rating 4.5/5

A.aidid Business - 09/02/2020 Confirmed reviews ALL

Wonderful service

Dear M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Far from central city

Customer review rating 4.5/5

Dede A. Couples - 09/02/2020 Confirmed reviews ALL

Please fix the wifi connection

Dear DEDE A., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience about the wifi did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Rhea - Front Office Manager.

Good stay

Customer review rating 4.5/5

Nur A. Solo - 07/02/2020 Confirmed reviews ALL

The food is great, all services are good. The location is a bit far from any transjakarta or any public transportation

Dear NUR A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Carissa Rhea - Front Office Manager.

Satisfying stay.

Customer review rating 4.5/5

Farika Families - 06/02/2020 Confirmed reviews ALL

Overall we are very satisfied. The staff are friendly and helpful. The room is clean. The food is delicious. Minus: almost every food we wanted to order via room service was not available. So 3D2N stay we had to order the same food again.

Dear Farika r L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Rest assured that we are taking the appropriate measures to address room service issue and prevent future occurrence. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Carissa Rhea - Front Office Manager.

Comfy room, nice b-fast

Customer review rating 4.5/5

Ledy Business - 06/02/2020 Confirmed reviews ALL

The room was comfortable, and had a nice breakfast.

Dear L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea - Front Office Manager.

Good stay

Customer review rating 4.5/5

Hary Solo - 06/02/2020 Confirmed reviews ALL

The interior building is relatively new, and luxury. The facility is considered to be complete. Although there is no window or balcon so the air kept uncirculated and with a single key card making it rather difficult to manage my room. Besides there is no comb and sewing kit. The location is just like in a remote area making it difficult to access commercial centre.

Dear T., Thank you for taking the time to share your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Rhea - Front Office Manager.
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