Mercure Jakarta Batavia 4 stars

Customer review rating (ALL Rating) 4.5/5 377 reviews

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Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  377 reviews

TripAdvisor Rating  4.5/5  658 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Yohanna F. Couples - Confirmed reviews ALL

Well-located, good stay, nice and clean room.

Dear Yohanna F., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 3.0/5

Chua C. Y. Friends - Confirmed reviews ALL

room was spacious. The light from outside really disturb my sleep as the curtain is not good at all.

Dear Mr. Chua C. Y., Thank you for sharing your feedback with us. We’re pleased to hear that you found the room spacious and comfortable. However, I am truly sorry to learn that the light from outside disturbed your sleep due to the curtain not functioning properly. A restful night is very important, and we regret that this affected your stay. I have shared this concern with our Housekeeping and Engineering teams for immediate inspection and improvement to ensure better blackout coverage for future guests. Thank you once again for letting us know. We hope to have the opportunity to welcome you back for a more comfortable and uninterrupted stay. Warm regards, Andri Front Office Manager

Customer review rating 0.5/5

S. S. Couples - Confirmed reviews ALL

I ordered an early breakfast to be sent to our room. It is 30 mins late and cost me my schedule

Dear Mr. S., Thank you for sharing your experience with us. Please accept our sincere apologies for the delay in delivering your early breakfast. We understand how important punctuality is, especially when you have a schedule to keep, and we are truly sorry that our service fell short and caused inconvenience. This matter has been immediately shared with our team to ensure that all early breakfast requests are prepared and delivered on time moving forward. Your feedback is extremely valuable and helps us improve our service consistency. Once again, we apologize for the disruption to your morning, and we hope to have the opportunity to restore your trust on your next stay. Warm regards, Andri Front Office Manager

Customer review rating 5.0/5

Vi V. C. Couples - Confirmed reviews ALL

Staff is friendly and fluent in English, no language barrier when communicating. Room is clean, equipped with all the essentials. Definitely will come back again!

Dear Ms. Vi V. C., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.0/5

Rara A. Couples - Confirmed reviews ALL

Overall good. I requested an extra chair for makeup, and they were willing to provide it, although it came a bit late and needed some follow-up. The only downside was that the tissues ran out, it would be better if they were prepared before guests check in. Thank you

Dear Ms. Rara A., Thank you very much for your kind feedback and for sharing your recent experience with us. We’re delighted to know that overall you had a pleasant stay, and we appreciate your patience regarding the extra chair request. I’m sorry that it arrived later than expected and required follow-up. We will certainly review this with our team to improve our response time. Please also accept our sincere apologies for the tissue not being replenished before your arrival. This is an important part of our room preparation, and we will reinforce our checklist to ensure all amenities are complete for future guests. Thank you once again for your valuable input. We truly appreciate it, and we look forward to welcoming you back for an even smoother and more comfortable stay. Warm regards, Andri Front Office Manager

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Other web-users rate our hotel

  • 548 reviews 8.3/10 Location
  • 1,145 reviews 8.6/10 Room
  • 1,271 reviews 9/10 Service
  • 29 reviews 8.8/10 WiFi
  • 706 reviews 8.7/10 Food
  • 563 reviews 7.9/10 Cleanliness
  • 513 reviews 8.6/10 Breakfast
  • 448 reviews 8.3/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.