Mercure Jakarta Batavia

Mercure Jakarta Batavia

Customer review rating (ALL Rating) 4.4/5 744 reviews

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Hotel extras

  • 40 minutes drive from Soekarno-Hatta International Airport to Jakarta

  • Walking distance to old city area , Museum Fatahillah, Museum Bank Indonesia

  • 10 minutes by walking to Jakarta Kota Train Station and Bus Station

  • Surrounding by Chinese food restaurants

ALLSAFE approved hotel

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MALAKA

Malaka is an all-day dining restaurant located on the ground floor. It presents International, Asian, and Nusantara cuisine, offering a choice of buffet and à la carte menus all prepared in a showcase open kitchen.

Our accommodation(s)

Mercure Jakarta Batavia offers 376 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  744 reviews

TripAdvisor Rating  4.0/5  417 reviews

wedding banquet.

TripAdvisor rating 5.0/5

326ayenc Families - TripAdvisor review

first time i saw the venue me and my son directly fall in love... the place is soooo beautiful.. then we book there and everyyhing is perfect..yhe marketing ms Kartini is very thoughful ask anything we need... .the food is nice, and directly asked by their executive chef mr Trisno if anything need to add during food test.. and when it happened yesterday, all in perfect moment. the buffet always filled directly when almost empty, and the food is good.. thx mercure batavia hotel and staffs.. i was happy staying there and will come back later, success always

Bad

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

toilet of the bathroom was leak and stuck, and I can’t get to change the room

Kepada Bapak M Arief F. yang terhormat, Terima kasih telah memberikan waktu Bapk untuk memberi tahu kami mengenai pengalaman Bapak di Mercure Jakarta Batavia. Kami sangat menyesal pengalaman Bapak tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Kami sudah mencatat mengenai keluahan Bapak dan mendiskusikan nya dengan tim. dan kami sudah meminta maaf langsung kepada Bapak melalui Front Office Manager kami yang telah menghungi bapak dan menawarkan menginap selamam secara cuma cuma untuk membayar rasa kecewa Bapak. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Bapak akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Kami menunggu kedatangan Bapak kembali di Mercure. Jangan ragu untuk menghubungi saya pada saat kunjungan Bapak berikutnya. Hormat kami, Maksum Aksan Damanik Resident Manager

Great hotel, decent outdoor pool.

TripAdvisor rating 5.0/5

AndrewM125 Couples - TripAdvisor review

Great hotel in a cool location. They let us check in super early which was appreciated ( and we made use of the pool ). The breakfast buffet was really good with a very wide range of options, the rooms were well specced, and the staff friendly. Nearby Batavia square was good to explore.

Dear Mr.AndrewM125 Thank you for your time to give us your feedback regarding your styed at Mercure Jakarta Batavia. It was pleasure to have you stayed with us and our team can fulfill your expectation. I will shared your value comment to the entire team. I am sure this will be come a good motivation for us to keep continue delivering the best service for all of our guest. Once again thank you for your kind feedback and we hope can see you again in the future with another service and experience from us. Best regards Maksum Aksan Damanik Resident Manager

Exceptional Experience except one small thing

Customer review rating 4.5/5

Neindra Friends - Confirmed reviews ALL

The location is superb, the room interior is splendid, and I really enjoyed the experience. Breakfast-wise, a lot of variety of cuisine, but the thing is some menu feels a little bit bland. I once requested a scrambled egg at the egg station, but the egg was not appealing enough. Overall, will recommend this hotel and reconsider to stay at here at another time.

Dear Mr.Neindra O. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apologize about the break fast . I will share your comments with our team and Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Great room & staff but below average breakfast

Customer review rating 3.0/5

Violet Couples - Confirmed reviews ALL

The staff was accommodating while checking in and the room was decent. However the breakfast buffet was surprisingly below average from this hotel. Almost nothing tastes good. The bubur ayam (porridge) was terrible, with the tasteless rice and the chicken tasted horrible. The fruits were too young to serve.

Dear Ms.Violetta L. , Thank you for taking the time to tell us about your experience at the Mercure Jakarta Batavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comment regarding the break fast buffed , I shared directly to our Chef , I am sure this will be good motivation to improved the quality of our service. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maksum Aksan Damanik Resident Manager

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Other web-users rate our hotel

  • 234 reviews 9/10 Location
  • 690 reviews 8.8/10 Room
  • 702 reviews 8.4/10 Service
  • 34 reviews 7.2/10 WiFi
  • 339 reviews 7.7/10 Cleanliness
  • 297 reviews 8.9/10 Comfort
  • 271 reviews 7.5/10 Breakfast
  • 235 reviews 8.6/10 Amenities

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