Mercure Jakarta Batavia

Customer review rating (ALL Rating) 4.6/5 525 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • A quick & easy 40-minute drive from Soekarno-Hatta International Airport Jakarta

  • Within walking distance of the old city area, Museum Fatahillah & Museum Bank Indonesia

  • A 10-minute walk to Jakarta Kota Train Station & Bus Station making wider city access easy

  • Very close to numerous Chinese restaurants and a wide selection of local food options

  • Located near accessible transport links to all of Jakarta's malls & other areas of interest

Our accommodation(s)

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Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  525 reviews

TripAdvisor Rating  4.5/5  530 reviews

Certificate of excellence 2023

Average Tourist Hotel

TripAdvisor rating 3.0/5

fongga84 TripAdvisor review

A fairly modern tourist class hotel located within walking distance of the old centre of Batavia, but at a distance from other tourist sites. Our room was clean and very comfortable. As we were facing away from the road it was also very quiet. The hot water in our room was disappointing. We had to run the hot water tap for about three minutes before any hot water arrived and even then it only reached a tepid temperature. The only other disappointment was the quality of towels which were thin, greying and becoming threadbare. This is not acceptable for this standard of hotel. Investment is needed in this area. Almost all staff were very friendly and helpful. The exception were the BellBoys who provided no assistance with luggage upon our arrival at the hotel, which left an unfortunate impression but was balanced by the other staff inside the hotel who were a delight. Food was good and was served by attentive and friendly waiting staff. Breakfast had very limited Western options but for those of an even slightly adventurous spirit there is a good choice of other options in the buffet to meet almost all tastes.

Dear Fong Ga, Thank you for taking the time to share your feedback about your stay at Mercure Jakarta Batavia. We are glad to hear that your room was comfortable and clean and that our staff members were friendly and helpful. We are sorry to hear that you were not entirely satisfied with the hot water temperature of our room and the quality of towels. At Mercure Jakarta Batavia, we take customer satisfaction seriously and continuously invest in our services and products to ensure that all guests have a pleasant stay with us. Once again, thank you for your time in reviewing us here and we look forward to welcoming you back at Mercure Jakarta Batavia soon! Sincerely, Andri Mengko Front Office Manager

Customer review rating 5.0/5

Risca Business - Confirmed reviews ALL

Wow recommended for stay of vacation

Well located, good stay )

Customer review rating 5.0/5

Roman Business - Confirmed reviews ALL

Very friendly staff

Dear Mr. Roman D., Thank you for the feedback shared. Our team will be very happy to know that the services delivered were as your expectation. They will surely be motivated to do better in the future services to come. Thank you once again for the great information shared. We look forward to welcoming you back on your next stay with us. Sincerely yours, Andri Mengko Front Office Manager

4 stars hotel with 5 stars facilities

TripAdvisor rating 5.0/5

Censki_2902 TripAdvisor review

Checked-in for one night only and this hotel has awesome facilities. The 4 stars but feels like 5 stars. Checked in with Ai Sapitri and also the another Front Desk has warm smile and hospitality named Erna. Both of them very attentive and good manner. Definitely will coming back very soon! 😘

Dear Censki_2902 Thank you for the feedback shared. Our team especially Ai Sapitri & Erna will be very happy to know that the services delivered were as your expectation. They will surely be motivated to do better in the future services to come. Thank you once again for the great information shared. We look forward to welcoming you back on your next stay with us. Sincerely yours, Andri Mengko Front Office Manager

Convenient location

Customer review rating 3.5/5

Vincent G. Business - Confirmed reviews ALL

Great location to discover some of the key old buildings & museums in Jakarta Great, comfortable and quite room Very average restaurant

Dear Mr. Vincent G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We sincerely regret to know that the restaurant was not up to your expectation. We do understand your disappointment and have seriously taken note on your concerns and shared with the team concerned for our thorough evaluation and improvement. Thank you again for sharing your experience. Sincerely, Andri Mengko Front Office Manager

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Other web-users rate our hotel

  • 365 reviews 8.2/10 Location
  • 839 reviews 8.6/10 Room
  • 778 reviews 8.7/10 Service
  • 15 reviews 8.7/10 WiFi
  • 440 reviews 7.9/10 Cleanliness
  • 410 reviews 7.8/10 Food
  • 380 reviews 8/10 Breakfast
  • 358 reviews 8.7/10 Comfort

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