Mercure Jakarta Batavia 4 stars

Customer review rating (ALL Rating) 4.5/5 395 reviews

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Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat, 11230 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Ancol, JI Expo & Jakarta International Stadium (JIS) only 10-15 minutes driving.

  • 5 minutes walking distance explore Old Town of Jakarta. 30 minutes driving to Soekarno Hatta

  • 3 minutes walk to Transjakarta Bus Station connecting Jakarta area, offers an easy access.

  • 3 minutes walk to Chinese & Local Restaurant. Wide selection of local food and street foods.

  • 15 minutes driving to Jakarta International Stadium (JIS) , Ancol, JI Expo for concertgoers

Our accommodation(s)

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar Barat No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

GPS:-6.132382, 106.810051

Telephone
Fax +62 21 6915977

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

MALAKA

Malaka is an à la carte & all-day dining buffet restaurant in Jakarta. It presents International, Asian & Nusantara cuisine, offering menus all prepared in a showcase open kitchen and is often used as a wedding restaurant by Jakarta residents.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  395 reviews

TripAdvisor Rating  4.5/5  666 reviews

Certificate of excellence 2025

Nice Room!

TripAdvisor rating 4.0/5

Jondoli TripAdvisor review

The room was excellent — comfortable, well-designed, and truly impressive. However, attention to detail could be improved, particularly regarding the placement of stickers and signage. Some were applied unevenly and appeared rather careless, which slightly detracts from the overall premium impression. Breakfast Experience I also believe pest control requires more serious attention, especially in the buffet area. On January 14th, at approximately 9:56–9:57 AM, I clearly saw a rat running into the space beneath the counter near the egg station (this should be visible on CCTV). This was quite concerning and should be addressed urgently. Hot water was difficult to find, and the water dispenser gallons were not promptly refilled, despite the hotel occupancy being very low. Staff should perform more frequent checks on food and beverage stock availability to ensure consistent service quality. I ordered an egg white omelet, which took an unusually long time to be prepared, even though the breakfast area was quiet at that time. I specifically requested mixed condiments, and the staff member wearing a hijab (without a name tag) confirmed the order. However, the omelet was eventually served plain, without any condiments. Regarding the herbal drink (jamu), this may be a matter of personal preference, but based on my experiences at other Accor hotels in Indonesia, jamu is typically served chilled over ice, which provides a much fresher and more enjoyable taste. I understand that breakfast service was nearing its end, yet it would be more appropriate if staff collected their own drinks from the kitchen area rather than the guest buffet while guests were still dining (at around 10:10 AM). It was uncomfortable to see staff, still wearing aprons, taking food and beverages from the guest buffet. Finally, my sincere appreciation goes to the staff members Tito and Sugi in the breakfast buffet area — both were professional, experienced, and genuinely helpful. Special recognition also to Hesty (or Resty), who proactively informed guests about the breakfast closing time and handled the situation very efficiently. She truly stood out, and other staff members could greatly benefit from following her example.

Customer review rating 4.5/5

Andreas T. Families - Confirmed reviews ALL

All staffs from security, receptionist, and housekeeping were very helpful. Property itself was good and room was quite soundproof compared to other hotels. Breakfast taste could be better, varities were good. I recommend this hotel and will return.

Customer review rating 4.5/5

Hao C. Business - Confirmed reviews ALL

good

Dear Hao C., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Customer review rating 4.0/5

Lim D. Couples - Confirmed reviews ALL

satisfying stay experience

Customer review rating 4.0/5

Nancy K. Families - Confirmed reviews ALL

Good place to stay with 2 children in family room. The room is quite huge, love the bed, and the bathroom.

Dear Mrs. Nancy k., We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

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Other web-users rate our hotel

  • 543 reviews 8.2/10 Location
  • 1,194 reviews 8.7/10 Room
  • 1,316 reviews 9.1/10 Service
  • 26 reviews 8.5/10 WiFi
  • 742 reviews 8.9/10 Food
  • 588 reviews 8.2/10 Cleanliness
  • 553 reviews 8.8/10 Breakfast
  • 455 reviews 8.6/10 Comfort

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