Mercure Jakarta Batavia

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Mercure Jakarta Batavia

Customer review rating (ALL Rating) 4.3/5 601 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 40 minutes drive from Soekarno-Hatta International Airport to Jakarta

  • Walking distance to old city area , Museum Fatahillah, Museum Bank Indonesia

  • 10 minutes by walking to Jakarta Kota Train Station and Bus Station

  • Surrounding by Chinese food restaurants

Hotel location

Mercure Jakarta Batavia

Jalan Kali Besar No 44 46, Roa Malaka, Tambora Kota Jakarta Barat
11230 JAKARTA
Indonesia

  • By plane

    SOEKARNO HATTA At 19km / 11.81 miles

  • By car

    EXT TOLL SND KELAPA At 5.1km / 3.17 miles

  • By train

    STATION KOTA At 0.75km / 0.47 miles

GPS:-6.132382, 106.810051

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MALAKA Non contractual photo

Malaka is an all-day dining restaurant located on the ground floor. It presents International, Asian, and Nusantara cuisine, offering a choice of buffet and à la carte menus all prepared in a showcase open kitchen.

Our accommodation(s)

Mercure Jakarta Batavia offers 376 comfortable rooms and suites that are designed for modern business and leisure travellers.

Our guest reviews

Our guest reviews for
Mercure Jakarta Batavia

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  601 reviews

TripAdvisor Rating  4.0/5  358 reviews

Certificate of excellence 2022

very

Customer review rating 5.0/5

Gf Friends - Confirmed reviews ALL

kamar baru dan super rapi bersih, thanks to Pak Ari! breakfast sangat variatif dan enak. all staff friendly bgt, especially reception Ms. Steffanie yg sangat ramah dan baik, kita pun diperbolehkan late checkout. thanks to you Mba. also thank you Adi! helpful, cepet tanggap bgt pas kita minta ini itu. overall, it was a very pleasant stay, definitely will come back!

Dear GIOVANNI F., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, Especially with Steffanie, Ady & Ari. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Nice stay and friendly staff

Customer review rating 4.5/5

S. Families - Confirmed reviews ALL

Very fast check in and check out.. our kids happy to stay and room nicely comfort n clean. We'll comeback for sure

Dear S. SUDARMADI, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Excellent Service

Customer review rating 5.0/5

D. O. Friends - Confirmed reviews ALL

The room was nice, comfortable and clean thanks to pak Ari and team. All staff are helpfull my sincere thanks to Adi from HK runner. Thanks to Front Office team especially to Steffanie from front desk agent who helped me for the process check out it was really smooth and very nice. It made an amazing experience and definitely will come back.

Dear O. D., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, Especially with Steffanie, Ady, Ari & Leony. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Nice stay

Customer review rating 5.0/5

P.suksma Couples - Confirmed reviews ALL

The room is quite cozy, friendly staff, good service. Also, I like the drink Teh Tarik Kurma Cincau ..

Dear RIANA A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Nice staycation

Customer review rating 5.0/5

Stn Friends - Confirmed reviews ALL

The room was clean and spacious.

Dear STEFFANIE T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Perfect Place To Celebrate Your Birthday

Customer review rating 4.5/5

Sam Families - Confirmed reviews ALL

I celebrated my 25th birthday at this hotel and I can say I really satisfied with the service.The room was super clean,the pool was quite big and the breakfast selection was superb.And special thanks for steffanie from front office who arranged the cake and brought the FO team to my room to sing and wish me a happy birthday. Definitely will come back for another stay!

Dear SAMUEL RIYANDI S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, Especially with Steffanie from Front Office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

Good stay

Customer review rating 4.0/5

Fathia Families - Confirmed reviews ALL

I was blown with the room design. It was really comfy. I stayed with my 2 kids and they love it. Would have been better if the had somekind of string hanger for swimming suite and mirror in the closet. But overall I love the room. Not too impressed with the breakfast choice. But it was OK. I love the free sauna and also the gym. Well design.

Dear FATHIA F., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, We are already noted about your input and will discuss it with our team management I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Mengko Assistant Front Office Manager

good time spending Idul Fitri holiday with my family

Customer review rating 4.5/5

Dewi A. Families - Confirmed reviews ALL

I had a good time spending Idul Fitri holiday with my family. The room is nice and spacious, I got good price also, love the garden and the swimming pool. The location is really near to Kota Tua. Love the breakfast, it was delicious, and I got welcoming drink and snack at the Lounge. Would definitely come back sometime in the future.

Dear Ms.Dewi A. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Staycation experience in old city batavia heritage during Lebaran Raya

Customer review rating 3.5/5

Aloysius G. P. Families - Confirmed reviews ALL

Hotel situated on strategic point of Historical Jakarta. Well renovated hotel but still shows distinctive appearance from outer side to show old building style Service is excellence especially from welcoming staff in all service points. Breakfast menu is consider good

Dear Mr.Aloysius Gatot Prayintno S, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerely apology about the building and the water tap in the room. We are already noted about your input and will discuss it with our team management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Good Stay

Customer review rating 4.5/5

Dayu A. Families - Confirmed reviews ALL

Great Stay! Spacious room and clean..smell great also ..the breakfast has wide selection, the restaurant layout nice..will stay again next time for sure!

Dear Ms.Made dayu A. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are very happy that you met the expectation with us. I will shared your value feedback to the entire team and sure this will become good motivation for us to improved our quality of service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Very nice stay

Customer review rating 4.0/5

Ina Families - Confirmed reviews ALL

my happiness starts from the first call when I booked directly for that day. Ms Stephani was so helpfull to fullfill my needs. All the staf was very friendly and helpfull. Eventhough it was Hari Raya, and a lot of guests to be served they didn't lower any services down. Thankyou for all Mercure Batavia team...

Dear Ms.Agustina K. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. First of all, please accepted our sincerely apologize about your room. personally I called the Housekeeping Manager and informed about your comment. I will make sure again the refreshment training for them , how to clean the room. I will also passed your comment regarding Stephany the Front desk agent to her. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

NICE STAFFS

Customer review rating 3.5/5

Retno Families - Confirmed reviews ALL

NICE STAFF, HELPFUL AND RESPONSIVE

Kepada Ibu Alfiani F. yang terhormat, Kami sangat berterima kasih ibu telah meluangkan waktu nya untuk membagi pengalaman nya tinggal di Hotel Mercure Jakarta Batavia. Kami sangat senang bisa memenuhi harapan Ibu. kalo boleh kami diberitahu mungkin ada beberapa kekurangan yang harus kami tingkatkan lagi dalam segi pelayanan atau pun produk kami. Ibu bisa memberikan masukan nya melalui email saya ini dan kami siap mendapatkan saran kembali dari ibu. Saya yakin setiap saran yang diberikan oleh tamu kami adalah motivasi bagi kami untuk terus menigkatkan mutu pelayanan kami. Sekali lagi terima kasih atas masukan ibu dan kami berharap dapat bertemu lagi dengan ibu dilain waktu dalam pelayanan yang jauh lebih baik lagi. Hormat Saya Maksum Aksan Damanik Resident Manager

Perfect choice for staycation

Customer review rating 4.5/5

R. Families - Confirmed reviews ALL

Friendly staff, good facilities, comfy and spacious room.

Dear Mr.Atha R. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. your comment regarding the mineral water, soon we will not use plastic bottle. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Great

Customer review rating 4.0/5

Gatot R. Families - Confirmed reviews ALL

Keep maintain the service na facility

Dear Mr. gatot Rajsa A. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Exceptional Experience with Mercure Batavia

Customer review rating 4.5/5

Beni I. Families - Confirmed reviews ALL

1. Room is recently renovated. It's totally wonderful and elegant. I do love its king size bed. It's extremely soft and comfortable. 2. All staffs are friendly and responsive. 3. Breakfast was very tasty and there were many choices. Restaurant is so spacious and clean. 4. Swimming pool is large but the water is cold. My son did enjoy the kids pool. I think it will be better if they provide kids playground or kids club.

Dear Mr. Beni I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. For the kids corner or kids club , we already have a plan to make it at the pool. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Well located near with museums

Customer review rating 4.0/5

Lanny T. Families - Confirmed reviews ALL

Friendly people, good room only the snack which provides to us really not satisfied

Dear Ms.Lanny T. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. we already noted your comment regarding the snack and using plastic in the room. please accept our sincerest apologize. We are still on progress to reduce plastic in the room I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

Great Service Hotel

TripAdvisor rating 5.0/5

Hendry K TripAdvisor review

This the 2nd time I spent my staycation at this hotel. Really great to have their warm welcome and great service, especially from Jessen at Front Desk and Strphanie duri g my check-out. I spent 2 nights with my family with 3 bedrooms. Thanks to Accor Plus membership that allowed me to had early check in and room upgraded. The room was spacious and clean with comfortable bed. Really recommended hotel!

Dear Mr.Hendry K First of all thank you for your feedback regarding your stayed at Hotel Mercure Jakarta Batavia. We are very glad and happy that you met the expectation with us. I will shared your comment to the entire team specially for Jessen and Stephany. I am sure this will be come good motivation for them to continue give the best service for all of our guest. Once again thank you and we hope will see you again in the future with another service from us. Best Regards Maksum Aksan Damanik Resident Manager

Good service

Customer review rating 4.5/5

Atika Families - Confirmed reviews ALL

Very good service, requests are accommodated. But we found a bug in the bed but after it get killed, no more bugs.

Dear Ms.Atika R. , We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. Please accept our sincerest apologize about the bed bug in your room before. Immediately i shared this to out housekeeping team to make sure again about this and deep treatment. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maksum Aksan Damanik Resident Manager

8 days quarantine as enjoyable as quarantine can be

TripAdvisor rating 5.0/5

Peter R Solo travel - TripAdvisor review

Spacious room, very friendly and helpful staff, did all they can to compensate that "prison-feeling" during the 8 days quarantine. The staff worked hard to manage the challange serving the food in time and still hot / warm (70% cold, 30% slightly warm).

Dear reymerpeter, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zulfa Roslani Asst. Marcomm Manager

Clean and spacious room with an affordable prices

TripAdvisor rating 4.0/5

Dezubairo Business - TripAdvisor review

My first impression, the room was spacious and clean including the bathroom. complete facilities but there is a smell a bit like rotten eggs from the bathroom drain, anyway overall the results are good at an affordable price

Dear Dezubairo, Many thanks for taking the time to share your feedback on Trip Advisor. I am terribly sorry to hear that our bathroom drain smell disturb you, that is certainly not the type of standard that we want to give. I am happy to read that our facility has benefited you. I will share your kind message with the rest of the team, which I believe will add to their motivation to serve our guests even better and eagerly strive for excellence. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. Please do not hesitate to let us know should you have planned your next stay at Mercure Jakarta Batavia. I look forward to hearing from you and would like to thank you again for sharing your comments. Warm regards, Zulfa Roslani Asst. Marcomm Manager

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