Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,638 reviews

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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, 14430 JAKARTA, Indonesia

Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Telephone
Fax +62 21 6406123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,638 reviews

Customer review rating 4.5/5

Mr. F. C. T. Families - Confirmed reviews ALL

Strength: 1. Location inside Ancol, when we dont know what to do, just go to the beach and enjoy the scenery. Strongly recommended for people with little kids 2. If you book with All Accor apps you may obtain free entrance ticket to ancol for vehicle and 2 visitors, so worth the service 3. Entertainment facility were great, in arcade you can play several VR games for free (though it may need more attention for the hotel to maintain), pool was great, and hotel activity such as cooking class, foam party, and face painting became favorite of my kids. 4. Room facility was great, room is spacious, bed also bigger than the regular Minus side during our stay: 1. On weekend, park was so crowded that sometimes we have to put car outside parking area 2. The hotel is giving vibe of an old hotel (although it is), lighting should be more radiant but warm, when we were there lighting too warm it's like gloomy 3. If you want to go outside Ancol, you have to pay again for entrance, but you can use gojek or grab to deliver food outside 4. In weekend, restaurant was overcapacity which they have to used alternative hall so breakfast exp not as good as first day.

Dear Mr. F. C. T., Warmest greetings from Mercure Convention Center Ancol. Thank you for sharing your detailed review regarding your recent 3 days 2 nights family holiday experience with us. We are delighted to know that you and your family had an enjoyable and memorable stay. We truly appreciate your positive comments regarding our strategic location inside Ancol, the benefits from ALL Accor booking, our family entertainment facilities, hotel activities for children, as well as the spacious room and comfortable bedding. It is wonderful to hear that the cooking class, foam party, and face painting became your children’s favorite activities. Your recommendation for families with kids means a lot to us. At the same time, thank you for sharing several points that require our attention. We sincerely apologize for the inconvenience caused by the crowded parking area during weekends, the restaurant overcapacity during breakfast hours, as well as the lighting ambiance which did not fully meet your expectations. Your valuable feedback has been shared with the related departments as part of our continuous improvement efforts to enhance guest comfort and experience. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you and your family back again for another pleasant stay at Mercure Convention Center Ancol. Warm regards, Sutiyono Duty Manager Mercure Convention center Ancol

Customer review rating 5.0/5

Mrs. D. N. L. I. Families - Confirmed reviews ALL

Good, kids friendly

Dear Mrs. D. N. L. I., Thank you for sharing your wonderful feedback and for giving Mercure Convention Center Ancol a perfect rating. We are truly delighted to know that you and your family had a great stay with us and enjoyed our kids-friendly atmosphere. It is very rewarding to hear your positive comments regarding the cleanliness, accommodation, dining experience, pool, fitness center, concierge service, and the hospitality provided by our team. We also greatly appreciate your recognition of our sustainability initiatives and eco-friendly efforts. Your support encourages us to continue improving our services while maintaining our commitment to responsible hospitality. Thank you once again for choosing Mercure Convention Center Ancol for your family stay. We look forward to welcoming you and your loved ones back again for another memorable experience in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 5.0/5

Mrs. C. N. Families - Confirmed reviews ALL

Overall satisfying from room, foods, pool and kids grounds

Dear Mrs. C. N., Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your wonderful feedback and for giving us such a high rating. We are truly delighted to know that you and your family had a satisfying stay and were able to enjoy your time together with us. It is especially rewarding to hear that you were pleased with our room, food, swimming pool, and kids’ facilities. Creating memorable and enjoyable experiences for families is one of our top priorities, and your kind words mean a lot to our entire team. We sincerely appreciate your trust and look forward to welcoming you and your family back for another delightful stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Customer review rating 5.0/5

Ms. L. E. Families - Confirmed reviews ALL

Had a great day staying at Mercure Convention Center Ancol. Check-in was super easy, the room was clean and comfy, and the location is very strategic. The staff was all friendly and helpful, which made the experience even better. Check-out was also quick and hassle-free. Definitely a pleasant stay, would love to come back for sure!

Dear Ms L. E., Thank you for sharing your wonderful “Comfortable Stay” experience at Mercure Convention Center Ancol. We are truly delighted to know that you had such a pleasant stay with us, from the smooth check-in process to the clean and comfortable room, as well as our strategic location. It is especially rewarding to hear that our team’s friendliness and helpfulness made your experience even more enjoyable. Your kind words about the cleanliness and overall condition of the room are highly appreciated, and we are proud that our team was able to meet your expectations. We are also pleased to know that your check-out process was quick and hassle-free. Thank you as well for your feedback regarding the WiFi connection. Please rest assured that we are continuously working on improving our internet speed and connectivity to enhance our guests’ experience. Your positive recommendation means a lot to us, and we truly look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 4.5/5

Ms. G. N. F. Families - Confirmed reviews ALL

Good experience stay cation with Mercure Hotel

Dear Mrs. G. N. F., Warmest greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had a pleasant staycation experience and found our hotel to be kids-friendly, comfortable, and suitable for spending quality time with your family. It is also great to hear that you enjoyed our clean and comfortable room, as well as the overall services and facilities, including breakfast, pool, dining, and our sustainability initiatives. Your kind words about our team are highly appreciated and will certainly motivate us to continue delivering excellent service to all our guests. We are grateful for your recommendation and your loyalty as an ALL Accor Classic member. It means a lot to us. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Other web-users rate our hotel

  • 276 reviews 8.4/10 Location
  • 1,558 reviews 9/10 Room
  • 1,616 reviews 9.3/10 Service
  • 28 reviews 4/10 WiFi
  • 910 reviews 8.8/10 Amenities
  • 805 reviews 9/10 Cleanliness
  • 439 reviews 8/10 Breakfast
  • 123 reviews 5.8/10 Value

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