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Mercure Convention Center Ancol 4 stars

Customer review rating 4.2/5 6,393 reviews
Mercure Convention Center Ancol
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a dayPaying
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
  • Outdoor tennis court
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah
Ancol Jakarta Baycity
North Jakarta
14430
jakarta
indonesia

Tel: +62216406000

Fax: (+62)21/6406123

Contact email

Check-in from 16h00

Check out up to 12h00

  • Gambir Station :  Jakarta

  • Soekarno Hatta :  Jakarta

  • Tanjung Priuk :  PPD 60 Marthadinata

  • Trans Jakarta :  Ancol

  • By plane

    SOEKARNO HATTA At 20km / 12.43 miles

  • By car

    ANCOL At 1km / 0.62 miles

  • By train

    GAMBIR At 5km / 3.11 miles

GPS :-6.122196, 106.836323

Our accommodations

Our 438 rooms from the Superior to the Presidential Suite are ready to be your home away from home. Offering modern, spacious and comfortable rooms with a warm and colorful ambiance also the scenic views to park and ocean.

Superior Room, Park View - 1 Double Bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room, Park View - 2 Single Beds

  • Max. number of persons: 3
  • Area: From 25m²
  • Views: City side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 40m²
  • Views: Garden side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe - 2 Single Beds

  • Max. number of persons: 4
  • Area: From 40m²
  • Views: Garden side, Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe, Balcony - 1 Double Bed & a Single Sofa Bed

  • Max. number of persons: 4
  • Area: From 38m²
  • Views: Garden side, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe, Balcony - 2 Single Beds and a Single Sofa Bed

  • Max. number of persons: 4
  • Area: From 38m²
  • Views: Garden side, Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe, Balcony & Ocean View - 1 Double Bed and a Single Sofa Bed

  • Max. number of persons: 2
  • Area: From 38m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Grand Deluxe, Balcony & Ocean View - 2 Single Beds and a Single Sofa Bed

  • Max. number of persons: 2
  • Area: From 38m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room, Park View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room, Ocean View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Views: Panorama view, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite Room, Balcony & Ocean View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 60m²
  • Views: Ocean/Sea view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Pelangi Suite, Towering Park View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 90m²
  • Views: Park view *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Royal Suite, Ocean View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 125m²
  • Views: Panorama view, Bay view, Park view, Pool side, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Presidential Suite, Balcony and Ocean View - 1 Double Bed

  • Max. number of persons: 4
  • Area: From 145m²
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Suite Room with 1 King size Bed, Living Room & 2 Single Beds

  • Max. number of persons: 7
  • Area: From 90m²
  • Views: Garden side, Ocean/Sea view, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Grand Royal Suite

  • Max. number of persons: 7
  • Area: From 215m²
  • Views: Garden side, Bay view, Pool side, Panorama view, Ocean/Sea view, Park view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Accessible room

Grand Presidential Suite

  • Max. number of persons: 6
  • Area: From 235m²
  • Views: Bay view, Ocean/Sea view, Garden side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

SUNDA KELAPA RESTAURANT

Type of cuisine: International

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELAYAN BAR

Photo non contractuelle / Strictly non binding

Nelayan Bar is open from early morning to late at night, the social central of the hotel while meeting for coffee or a drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,100 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,393 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,313 reviews

Good stay

Customer review rating 4.2/5

Y. A. B. Families - 22/03/2020 Confirmed reviews ALL

Hotel is equiped with many facilities that my family could enjoy while the stay even when Ancol area being shut down due to covid 19

Nice room...

Customer review rating 4.2/5

Azhar E. H. Business - 20/03/2020 Confirmed reviews ALL

This is my first time being stayed at Mercure. Nice room.. the room with beach view is more spacious that the room with park view. Comfy bed and very clean.

Dear Mr. Azhar El H., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Good stay

Customer review rating 4.2/5

Felix Couples - 20/03/2020 Confirmed reviews ALL

Enjoy my stay pretty much. The hotel receptionist, Lusi, was very helpful in finding us the perfect room, although i had tons of requests. The hotel location is strategic, since there are many tourist attractions near the hotel. The breakfast was good too, and the staff jn the dining were also helpful. My family and I were really enjoy our stay.

Dear Mr. Felix S., Thank you for taking the time to pass on your positive comments about many aspects of your stay with us here. We are glad to hear and read your positive feedback and it is a compliment for us to know that you have enjoyed your stay with us and has met your expectation. We have shared these wonderful comments to all the staff who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit with your love one. Warmest Regards, Francisca Maria Guest Experience Team

Fantastic Hotel!

Customer review rating 4.2/5

Desi S. Couples - 17/03/2020 Confirmed reviews ALL

We had a great experience during the stay at Mercure Ancol on March 9, 2020. I was handled by a friendly receptionist named Ira (if I'm not mistaken). Thank you for trying to fulfill my request at that time. I also met a staff named Celvin in Hotel lobby, he was very kind and greeted me politely. Thanks for an excellent service. Keep it up!!

Dear Mrs. Desi S., Thank you for taking the time to pass on your positive comments about many aspects of your stay with us here. We were delighted to know that you were very pleased with our service during your stay here with us. We have shared these wonderful comments to all the staff, including to Ira and Celvin who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit with your loved one. Warmest Regards, Francisca Maria Guest Experience Team

Well spend weekend

Customer review rating 4.2/5

M. Business - 16/03/2020 Confirmed reviews ALL

Good service, comfort, amazing view

Dear Ms. Rachma M., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Affordable services

Customer review rating 4.2/5

Rinaldy M. Couples - 15/03/2020 Confirmed reviews ALL

Second time stay at Grand deluxe room... Really amazing view... Easy check in and check out... My wife was sick... got the fruit and letter to get well soon from Duty Manager Mr. Lizam... For sure I will comeback soon... Thanks all team..

Dear Mr. Rinaldi M., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive feedback to the entire team including Mr.Lizam and Deni for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmest Regards Francisca Maria Guest Experience Team

Great

Customer review rating 4.2/5

Anonymous Couples - 14/03/2020 Confirmed reviews ALL

Good hotel Good service Bfast could be better

Dear Mr. P., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. Thank you for the wonderful feedback given. We are so delighted to know that you enjoy your stay very much with us. We have shared it with the rest of the team who would surely be more motivated in delivering a better service even more. Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory in regards to the variety of our breakfast. We have shared with the concerned team as their evaluation and follow up for future improvement. Once again thank you for the result given. We will keep on improving our effort in giving more suitable performance. It is our hope that you will give us the opportunity to better serve you in the near future. We truly look forward to your next visit. Kindest Regards, Francisca Maria Guest Experience Team

well located

Customer review rating 4.2/5

Sabar M. Families - 14/03/2020 Confirmed reviews ALL

We was satisfy and comfort for stay in the Mercure Ancol Hotel, Our children very like stay in this hotel

Dear Mr. Sabar M., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Good suite room, and in room service good (especially nasi goreng)

Customer review rating 4.2/5

Ibrahim A. Families - 09/03/2020 Confirmed reviews ALL

We have a big suite, and it was upgraded by Mercure staff. Even it was not a Royal suite, but it was great.

Dear Mr. Ibrahim A., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation.Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

9

Customer review rating 4.2/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Good place to sleep

Dear Ms. A., Thank you for sharing your experience and concerns with us. It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. Thank you for the wonderful feedback given. We are so delighted to know that you enjoy your stay very much with us. We have shared it with the rest of the team who would surely be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html Truly looking forward to your next visit soon, Kindest regards, Francisca Maria Guest Experience Team

Nice room

Customer review rating 4.2/5

Alan Business - 08/03/2020 Confirmed reviews ALL

Room is quite small compared to the price that I have to pay. However, the bed is tidy, bathroom is clean, everything works properly. Downside,the taste of the food is quite boring

Dear Mr. Alan Maulana R., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. Thank you for the wonderful feedback given. We are so delighted to know that you enjoy your stay very much with us. We have shared it with the rest of the team who would surely be more motivated in delivering a better service even more. Our sincere apology to find out that during your stay here the levels of our services were less than satisfactory in regards to our room size and the variety on our breakfast. We have shared with the concerned team as their evaluation and follow up for future improvement. Once again thank you for the result given. We will keep on improving our effort in giving more suitable performance. It is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. We truly look forward to your next visit at your second home here. Kindest Regards, Francisca Maria Guest Experience Team

Good Stay & Best service

Customer review rating 4.2/5

Jessica A. Friends - 08/03/2020 Confirmed reviews ALL

Thank you for the staff ( Mr. Gusti ) make our staycation experience was so amazing! i got free upgrade room, from deluxe room to executive room! The room soooo big but sorry i think not clean to much! but it's okay~

Dear Ms. Jessica A., Thank you for taking the time to pass on your positive comments about many aspects of your stay with us here. We were delighted to know that you were very pleased with our services during your stay here as well as the hospitality and service given by the staff. We have shared these wonderful comments to all the staff, including to Gusti who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Warmest Regards, Francisca Maria Guest Experience Team

Good Value

Customer review rating 4.2/5

Dewi D. Couples - 06/03/2020 Confirmed reviews ALL

All good

Dear Ms. Nurmala Dewi Retno S., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

well located, great experince

Customer review rating 4.2/5

Christine Families - 04/03/2020 Confirmed reviews ALL

hotel room is spacious, nice view and also very friendly staff. our kids also enjoy the kids club. will definitely come again

Dear Ms. Christine, Warmest greeting from Mercure Convention Center Ancol-Jakarta! We very much appreciate your comments regarding your recent stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisca Maria Guest Experience Team

very good to stay and comfortable place

Customer review rating 4.2/5

Arinda W. Business - 04/03/2020 Confirmed reviews ALL

i love this hotel very much. Thank you for the kind hearted hospitality from the employees i ever met. They took care very well to us. We hope we could stay at Mercure Ancol very soon.

Dear Ms. Arinda W., Thank you for taking the time to pass on your positive comments about many aspects of your stay with us here. We are glad to hear and read your positive feedback and it is a compliment for us to know that you have enjoyed your stay with us and has met your expectation. We have shared these wonderful comments to all the staff who would be more motivated in delivering a better service even more. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html. Please do not hesitate to let us know if there is anything we can do for your next visit. Once again thank you so much for the wonderful feedback given, and we hope your next visit will be as pleasant as the previous one. Truly look forward to your next visit with your love one. Warmest Regards, Francisca Maria Guest Experience Team
Customer review rating 4.2/5

Fauzan H. Business - 02/03/2020 Confirmed reviews ALL

good but it should be included with Ancol free pass..

Dear Mr. Fauzan Hertrisno F., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. Thank you for the wonderful feedback given. We are so delighted to know that you enjoy your stay very much with us. We have shared it with the rest of the team who would surely be more motivated in delivering a better service even more. In regards to the Ancol free pass. As the Ancol area is owned separately to the hotel like other businesses within Ancol the cost of entry is covered by the individual and this information has been shared previously on all online booking channels as well as by direct booking through us. Kindest Regards, Francisca Maria Guest Experience Team

Great stay family hotel

Customer review rating 4.2/5

Donny Families - 29/02/2020 Confirmed reviews ALL

Great room cleanliness and design..

Dear Mr. Donny J., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta, We are glad to hear and read your positive feedback and it is a compliment for us to know that you have enjoyed your stay with us has met your expectation. Thank you for your feedback and certainly we will forward your positive feedback to the entire team for their motivation and to improve our service. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back to Mercure Convention Center Ancol-Jakarta, in the near future. Warmest Regards Francisca Maria Guest Experience Team

Good stay

Customer review rating 4.2/5

Ridho K. Families - 29/02/2020 Confirmed reviews ALL

I would like to thanks for the hotel regarding give me the surprise birthday. Special thanks to the crew Mrs Isa, Mr Asmat, Mr Haryono and Mrs indri Maya.

Dear Mr. Ridho K., Happy Birthday to you, Hope your special day brings you all that your heart desires! It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Perfect escape for weekend

TripAdvisor rating 3.5/5

buryhardjanto 27/02/2020 TripAdvisor review

Perfect location, great view, cozy room, friendly, overall is a very good experience, the only set back was the check-in time which is at four o'clock in the afternoon. Definitely will come back sometimes.

Hi buryhardjanto, Thank you for your comments and feedback as this allows for us to respond accordingly and ideally communicate with any new guests wanting to stay at the hotel. Currently our check-in time is 4 pm this is largely due to large departures of rooms and the turnaround time and attention to detail needed to ensure the room is ready for our next guests. With 438 rooms in the hotel this can be a challenge when we have more than 300 rooms checking out if not on time. We do require our guests to check out no later than 12 noon so that this does give us enough time to clean. The majority of cases we can have the rooms back earlier especially if guests do check out prior or at noon. Thank you for mentioning this in your feedback and allowing us to respond. kind regards Shane Edwards General Manager

well located

Customer review rating 4.2/5

David P. Families - 26/02/2020 Confirmed reviews ALL

Good location, nice hospitality, nice room

Dear Mr. David P., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We are glad to hear and read your positive feedback and it is a compliment for us to know that you have enjoyed your stay with us has met your expectation. We will share your positive feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you back to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team
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