Mercure Convention Center Ancol 4 stars

Good View, good service, Good for Family relaxation

I like my room is very spacious the view from my terrace is magnificent, the crew are very courteous and accommodating, the food are nice. In general I able to endure my 15 days quarantine due to their support of our needs and making our stay very comfortable. Looking forward to visit this hotel again in the near future..with my family when situation are normal again.

a quite place, supported by sea views delicious food it is perfect for a business trip or vacation all of hotels crews are generous and full of hospitality

Excited

good service mercure team

Nice area and staff accommodating.

Comfort, safe

This Hotel is great, most of my quarantine here was pleasant. Quickly responses from room service Mr. Dicky and thanks a lot for all front desk team, Specially for Miss Sepvira, thanks for your sweet smile. Good job for everything in charged Mercure Hotel Ancol. Hope the number one Hotel for the future.

During my stay at Mercure Ancol, the most pleasant experience for me was the hospitality from the hotel staff. Especially from the housekeeping attendant Pak Ricky and from the room service team led by Pak Eko who showed the spirit of hospitality in serving guests. I have input for the varied menu of food served to us, especially for breakfast as well as improvements of taste. Overall Mercure Ancol has provided excellent service. Thank you very much, and keep deliver the best service.

Perfect location, great view, cozy room, friendly, overall is a very good experience, the only set back was the check-in time which is at four o'clock in the afternoon. Definitely will come back sometimes.

Great location heritage hotel. Very well maintained. But i think u should train ur staffs for hospitality and friendly manner. Especially for woman staffs. But its fine overall because the accor staff treat me well.

The service by the Mercure Ancol team is very very wonderful! From the check in : with Ms Ratih and Mr Lizam, who are very helpful to help me getting the best view out of my booking, then housekeeping team, led by Mr. Bambang who proactively contacted me to get the room ready before coming in (I upraded to suite in the middle of the trip). until after checked out, Mr. Prasetyo, who informed me that we forgot our laptop in the suite room. COULD NOT BE HAPPIER. Best service in Ancol for sure!

Ac hot cant sleep noisy too dont get free pass&complimentary voucher for beverages anymoreeee bf taking too long too refill check in also took more than 30min dissapointed with service I think because not enough staff to handle

I travelled with my family, a group of 4 include an elder and a kid. We plan to have a staycation during Christmas week holiday at Ancol area so we picked Mercure. It’s great for its location if you wanted to strolling Ancol area. Unfortunately we disappointed and didn’t enjoy our stay for 4 days-3 nights. it’s supposed to be 4-stars hotel.we’re expecting for 4-stars hotel service, especially the hotel wasn’t cheap, but we didn’t experienced it. The building was old, the elevator need to upgraded. It didn’t have sensor, and closed really quick. It’s dangerous for kids and elderly. You always need to rush to enter or out, and the elevator was quite small. Although the building old, but the room was spacious, well designed, nice color. it spacious for 4 of us. The bed OK but the blankets really need to changed for newer one, it was kind yellowish colored turned from white. Housekeeping didn’t change or mat sheet even it’s wet all over, we just need to complained to ask for change. But the fresh towels smell really nice. The shower area floor was slippery, you will easily slipped if you’re not walk really carefully. I suppose they never brushed the floor. We ordered room service Mie tek-tek was tasted really nice and hot, but our pickle was not fresh at all. We then never order room service anymore. At breakfast time on our first morning, I’m expecting to taste a fresh fruit platter. Unfortunately my Papaya was not fresh and smell not good. I returned and complained, but the respond from the staff was not really concerning of what I experienced. We never had breakfast anymore there. the hotel is not really recommended. i will find another better hotel.

Very comfort stay at hotel... nice hotel at North Jakarta... near beach and recreation places...And the food very delicious not bad... just maybe sometimes entry ticket Ancol include cost to stay at Hotel...