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Mercure Convention Center Ancol 4 stars

Customer review rating 4.2/5 6,524 reviews

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Mercure Convention Center Ancol
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+ 27 Services

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day Paying
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage Paying
  • Services for children
  • Beach and water sports Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 17 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah
Ancol Jakarta Baycity
North Jakarta
14430 jakarta
indonesia

Tel: +62216406000

Fax: (+62)21/6406123

Check-in from 16h00

Check out up to 12h00

  • Gambir Station :  Jakarta

  • Soekarno Hatta :  Jakarta

  • Tanjung Priuk :  PPD 60 Marthadinata

  • Trans Jakarta :  Ancol

  • By plane

    SOEKARNO HATTA At 20km / 12.43 miles

  • By car

    ANCOL At 1km / 0.62 miles

  • By train

    GAMBIR At 5km / 3.11 miles

GPS :-6.122196, 106.836323

Our accommodation(s)

Our 438 rooms from the Superior to the Presidential Suite are ready to be your home away from home. Offering modern, spacious and comfortable rooms with a warm and colorful ambiance also the scenic views to park and ocean.

Our restaurants and bars

SUNDA KELAPA RESTAURANT

Type of cuisine: International

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

NELAYAN BAR

Nelayan Bar is open from early morning to late at night, the social central of the hotel while meeting for coffee or a drink.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,100 m²

  • Maximum capacity: 1200 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,524 reviews

TripAdvisor Rating 4.0/5

1,586 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good for Stay near Ancol facilities

Customer review rating 3.5/5

Angri S. F. Business - 23/07/2021 Confirmed reviews ALL

Good place to stay after playing and enjoying ancol facilities around

Dear Angri Syaiful F., It is always a pleasure to receive positive feedback and so glad that the hotel facility was as expected. I have shared your review with our team and I am sure that this feedback has served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again thank you so much for sharing the information. We will keep on improving our effort in giving better performance. Kindest Regards, Francisca Maria Guest Experience Team

Nice room

Customer review rating 3.5/5

Lucky C. Solo - 10/06/2021 Confirmed reviews ALL

Clean room buat tv screen too small

Dear Lucky C., We thank you so much for the kind result. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction. We do hope to welcome you and beloved family again to our hotel in the near future. Sincerely yours, Francisca Maria Guest Experience Team

Good stay

Customer review rating 3.5/5

Agus S. Families - 23/04/2021 Confirmed reviews ALL

I hope for further services to be further improved

Dear Mr. Agus S., Thank you for the kind result given. Please advise us for any additional details about any concerns you might have during your stay with us, or any further feedback which could make your stay more comfortable through my email: fo… It will help us to improve and take the appropriate measures to address the problem and prevent future occurrence. Once again thank you for the feedback given. We will keep on improving our effort in giving more suitable performance. It is our hope that you will give us the opportunity to better serve you in the near future, with a 100% satisfaction. Kindest Regards, Francisca Maria Guest Experience Team

Well located..

Customer review rating 4.0/5

M. Business - 15/02/2021 Confirmed reviews ALL

Good service

Dear Mr. M., Thank you for taking the time to give a positive response regarding your recent stay at Mercure Convention Center Ancol-Jakarta. We will convey your positive response to all our team. We are sure that this positive response will be a motivation for all our team to continue to improve quality of our services. We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the near future with 100% satisfaction. Kind Regards, Francisca Maria Guest Experience Team

Nice hotel with sea view...

Customer review rating 5.0/5

Didin S. Business - 05/02/2021 Confirmed reviews ALL

While staying there, the service & comfort of the hotel is very satisfying. Friendliness is also readiness to act.

Dear Ms. Didin S. I., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link : https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Well located and good food

Customer review rating 4.5/5

Wilda N. Business - 03/02/2021 Confirmed reviews ALL

Good experience stay in Mercure Hotel Ancol, all staff and also ambience very good

Dear Ms. Wilda Maria N.,, It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more better than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Beautiful,

Customer review rating 5.0/5

Ritesh K. S. Business - 03/02/2021 Confirmed reviews ALL

I am happy to stay mercure hotel, all the services provide by hotel crew is fantastic, Special Thanks to ms Amel who always care abuat my food.... I want to give her 100/100 Marks because when i will arrived i say to her i like Indian food and she always arenge for me...

Dear Mr. Ritesh Kumar S., Thank you for your continued loyalty and for sharing your positive feedback. We are very happy to know that your experience was enjoyable and memorable, while Ms. Amel and the Team looked well after you. Please know that we have already shared your positive feedback with Ms. Amel and other Team as well for their efforts. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back with your family to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

Lokasi Strategis

Customer review rating 4.0/5

Handoko Business - 31/01/2021 Confirmed reviews ALL

Good View, good service, Good for Family relaxation

Dear Mr. Haris Handoko S., Thank you for taking the time to give a positive response regarding your recent stay at Mercure Convention Center Ancol-Jakarta. We will convey your positive response to all our team. We are sure that this positive response will be a motivation for all our team to continue to improve quality of our services. We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the near future. Kind Regards, Francisca Maria Guest Experience Team

yes..my room view is well located and my terrace is facing the beach..very mood soothing view perfect,only things that ruin it a little bit is that my terrace glass door is locked Lol)

Customer review rating 4.5/5

Jerie B. Solo - 06/12/2020 Confirmed reviews ALL

I like my room is very spacious the view from my terrace is magnificent, the crew are very courteous and accommodating, the food are nice. In general I able to endure my 15 days quarantine due to their support of our needs and making our stay very comfortable. Looking forward to visit this hotel again in the near future..with my family when situation are normal again.

Dear Mr. Jerie Elacion B., It is our pleasure having you staying with us and thank you for your reviews and sharing your experiences about your recent stay at Mercure Convention Center Ancol-Jakarta. We were delighted to know that you were very pleased with our service during your stay here with us and has met your expectation. Thank you for your feedback and certainly we will forward your positive comments to the entire team for their motivation and to improve our service more B. than before. We would be honored if you could share your wonderful experience on TripAdvisor as well with the below link https://www.tripadvisor.com/UserReviewEdit-g294229-d299599-a_placetype.10023-e__2F__Hotel__5F__Review__2D__g294229__2D__d299599__2D__Reviews__2D__Mercure__5F__Convention__5F__Center__2D__Jakarta__5F__Java__2E__html-Mercure_Convention_Center-Jakarta_Java.html We are looking forward to welcoming you back to Mercure Convention Center Ancol-Jakarta in the near future. Warmest Regards Francisca Maria Guest Experience Team

excellence pleasure

Customer review rating 4.0/5

Rista S. Business - 05/12/2020 Confirmed reviews ALL

a quite place, supported by sea views delicious food it is perfect for a business trip or vacation all of hotels crews are generous and full of hospitality

Dear Ms. Rista S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol-Jakarta. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisca Maria Guest Experience Team

Well located

Customer review rating 3.5/5

Rathomi Couples - 23/10/2020 Confirmed reviews ALL

Excited

Dear Mr. Mohammad A., Thank you for taking the time to give a positive response regarding your recent stay at Mercure Convention Center Ancol-Jakarta. We will convey your positive response to all our team. We are sure that this positive response will be a motivation for all our team to continue to improve quality of our services. We are looking forward to welcoming back at Mercure Convention Center Ancol-Jakarta in the near future. Kind Regards, Francisca Maria Guest Experience Team

good stay

Customer review rating 4.5/5

Kosenda S. Solo - 21/10/2020 Confirmed reviews ALL

good service mercure team

Dear Mr. Kosenda s., Thank you for staying with us at Mercure Convention Center Ancol-Jakarta and for sharing your review. It’s a true pleasure to read your positive feedback and to know that you had an enjoyable experience during the visit, while the Team ensured to anticipate your every need in a professional yet courteous approach. We hope to welcome you back in near future and please do not hesitate to reach out for any assistance. Yours sincerely, Francisca Maria Guest Experience Team

Good stay.

Customer review rating 3.5/5

Isagani Z. Solo - 29/09/2020 Confirmed reviews ALL

Nice area and staff accommodating.

Dear Mr. Isgani Z., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. Your generous words regarding your experience would be shared with our team as this feedback will encourage them to always deliver extra service for all of our guest satisfaction, We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the very near future. Best Regards, Francisca Maria Guest Experience Team

Perfect escape for weekend

TripAdvisor rating 4.0/5

buryhardjanto 27/02/2020 TripAdvisor review

Perfect location, great view, cozy room, friendly, overall is a very good experience, the only set back was the check-in time which is at four o'clock in the afternoon. Definitely will come back sometimes.

Hi buryhardjanto, Thank you for your comments and feedback as this allows for us to respond accordingly and ideally communicate with any new guests wanting to stay at the hotel. Currently our check-in time is 4 pm this is largely due to large departures of rooms and the turnaround time and attention to detail needed to ensure the room is ready for our next guests. With 438 rooms in the hotel this can be a challenge when we have more than 300 rooms checking out if not on time. We do require our guests to check out no later than 12 noon so that this does give us enough time to clean. The majority of cases we can have the rooms back earlier especially if guests do check out prior or at noon. Thank you for mentioning this in your feedback and allowing us to respond. kind regards Shane Edwards General Manager

Great hotel with great location

TripAdvisor rating 5.0/5

davecmclaren Business - 19/01/2020 TripAdvisor review

Great location heritage hotel. Very well maintained. But i think u should train ur staffs for hospitality and friendly manner. Especially for woman staffs. But its fine overall because the accor staff treat me well.

Hi davecmclaren, Thank your feedback on your recent stay. Sorry I am unfamiliar with your comment regarding woman staff? All our team are provided with the same level of training and on this occasion it would be good to understand in more detail. It is great to hear overall your enjoyed the hospitality of our team. Kind regards Shane Edwards General Manager

WONDERFUL WONDERFUL SERVICE!!!

TripAdvisor rating 5.0/5

Storyteller158313 Family - 08/01/2020 TripAdvisor review

The service by the Mercure Ancol team is very very wonderful! From the check in : with Ms Ratih and Mr Lizam, who are very helpful to help me getting the best view out of my booking, then housekeeping team, led by Mr. Bambang who proactively contacted me to get the room ready before coming in (I upraded to suite in the middle of the trip). until after checked out, Mr. Prasetyo, who informed me that we forgot our laptop in the suite room. COULD NOT BE HAPPIER. Best service in Ancol for sure!

Hi Storyteller158313, Great name by the way. Thank you for your recent feedback and mention of the team, it is always a pleasure to receive positive feedback and special mention of our individual team members. We look forward to welcoming you back in the near future. Kind regards, Shane Edwards General Manager

Stay@mercure ancol with fam

TripAdvisor rating 2.0/5

DewiDs78 Family - 04/01/2020 TripAdvisor review

Ac hot cant sleep noisy too dont get free pass&complimentary voucher for beverages anymoreeee bf taking too long too refill check in also took more than 30min dissapointed with service I think because not enough staff to handle

Hi Dewi, Thank you for your recent feedback. I am sorry that on this occasion we were unable to meet your expectation. With regards to the Ancol pass we advise our guests that this is not included in the rate as this is operated separately to the hotel prior to arrival. With complimentary drink vouchers we offer these to our Le club loyalty members who are silver and above. If this is not the case please accept my apology as I need to follow up with my team as our promise to our members. With regards to breakfast and check in, I am sorry about the delays. This I will discuss with my managers concerned. I do know during high peak periods there can be some delays. It is great to receive your feedback as while we have made many changes if we still have concerns we need to address this accordingly. Thank you once again for telling us about your and we hope you will consider returning in the near future. kind regards Shane Edwards General Manager

Supposed to be 4-stars hotel service, but it wasn’t

TripAdvisor rating 2.0/5

Draw C Friends getaway - 31/12/2019 TripAdvisor review

I travelled with my family, a group of 4 include an elder and a kid. We plan to have a staycation during Christmas week holiday at Ancol area so we picked Mercure. It’s great for its location if you wanted to strolling Ancol area. Unfortunately we disappointed and didn’t enjoy our stay for 4 days-3 nights. it’s supposed to be 4-stars hotel.we’re expecting for 4-stars hotel service, especially the hotel wasn’t cheap, but we didn’t experienced it. The building was old, the elevator need to upgraded. It didn’t have sensor, and closed really quick. It’s dangerous for kids and elderly. You always need to rush to enter or out, and the elevator was quite small. Although the building old, but the room was spacious, well designed, nice color. it spacious for 4 of us. The bed OK but the blankets really need to changed for newer one, it was kind yellowish colored turned from white. Housekeeping didn’t change or mat sheet even it’s wet all over, we just need to complained to ask for change. But the fresh towels smell really nice. The shower area floor was slippery, you will easily slipped if you’re not walk really carefully. I suppose they never brushed the floor. We ordered room service Mie tek-tek was tasted really nice and hot, but our pickle was not fresh at all. We then never order room service anymore. At breakfast time on our first morning, I’m expecting to taste a fresh fruit platter. Unfortunately my Papaya was not fresh and smell not good. I returned and complained, but the respond from the staff was not really concerning of what I experienced. We never had breakfast anymore there. the hotel is not really recommended. i will find another better hotel.

Hi Draw C, Thank you for your recent comments and I am sorry we were unable to meet your expectations on this occasion. I do agree that the building is old as the property has been operating now for 45 years and is an institution in the Ancol area. We have recently finished the refurbishment on our accommodation rooms and in review of other area in the hotel including the the lifts that will could do with a face lift. I have asked our lift supplier to review all our lifts and check the sensors to ensure all are in good working condition as safety is extremely important. I have shared your further comments with our operational team of both the kitchen and housekeeping as these are basic items that should be easily addressed. Once again I am sorry we were unable to meet your expectations on this occasion and as we review your feedback make the necessary changes to improve. Kind regards Shane Edwards General Manager

Nice Hotel at North Jakarta

TripAdvisor rating 5.0/5

fauzi_hakas Family - 25/12/2019 TripAdvisor review

Very comfort stay at hotel... nice hotel at North Jakarta... near beach and recreation places...And the food very delicious not bad... just maybe sometimes entry ticket Ancol include cost to stay at Hotel...

Hi fauzi_hakas, Thank you for taking the time to tell us about your stay, great to know that everything was not comfortable and delicious. :) With regards to the Ancol entry ticket as this is a separate identity to the hotel unfortunately we have no control on the tickets, like other businesses within the area this is normally covered by the individual. I do know Ancol continue upgrade their facilities therefore creating more options for our guests to enjoy. We appreciate you spending the Christmas day with us and look forward to welcoming you back to the hotel. Kind regards Shane Edwards General Manager

Nice hotel inside Ancol

TripAdvisor rating 4.0/5

mouramarco Family - 07/09/2019 TripAdvisor review

I stayed with my family for one night and everything went fine, the service is good, staff are very friendly and attentive. The room was big and were upgrade from garden view to swim pool view. It is well located if you are interested in the atteactions inside Ancol area.

Good morning Mouramarco, Hotel’s perfect location attracts many guests who would like to enjoy Taman Impian Jaya Ancol and stay within the walking distance to many interesting establishments that Ancol offers. That obvious factor plus additional of excellent service from our staffs and great product that we have, shall make the experience perfect. We can’t wait to welcome you and your family again soon. Regards, Klara

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