Dear Mr. V. S., Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the comfortable stay and appreciated the variety of our breakfast selection. At the same time, we sincerely apologize for the areas that did not fully meet your expectations. We have taken note of your concern regarding the floor condition and will coordinate with our Housekeeping team to ensure the flooring is properly maintained and safe for our guests. We also appreciate your feedback regarding the Wi-Fi connection speed. Your comments will be shared with the relevant team for further evaluation and improvement. Your feedback is very valuable to us as we continuously strive to enhance the comfort and overall experience of our guests. Thank you once again for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you back and provide you with an improved experience on your next visit. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. m. b. t., Thank you for choosing Mercure Convention Center Ancol and for celebrating your wedding anniversary with us. We are truly delighted to know that you had such a pleasant stay and received a warm welcome from our team. We are especially grateful for your kind recognition of Soni, Rafi, Vandi, Amelia, Isa, Fitria, and Dirgantara. Your appreciation means a great deal to us, and we will certainly share your kind words with them as encouragement to continue providing warm, attentive, and memorable hospitality to our guests. We are also pleased to know that you enjoyed your room upgrade and welcome amenity, and that your experience as an ALL Gold member met your expectations. At the same time, we sincerely appreciate your constructive suggestion regarding providing water refill facilities on the guest floor. Your feedback is valuable to us and will be shared with the relevant team for further consideration as part of our sustainability efforts and to improve guest convenience. Thank you once again for your perfect rating and for trusting Mercure Convention Center Ancol for your special celebration. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Y., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback with us. We are truly delighted to know that you enjoyed your family stay, especially the ocean-view room upgrade and the birthday treat prepared for your special celebration. We are happy that these thoughtful touches made your stay more memorable and enjoyable. We also greatly appreciate your positive ratings for our service, accommodation, cleanliness, WiFi, facilities, and overall experience, as well as your 9/10 recommendation. Your appreciation as an ALL Accor member is also very important to us, and we are pleased that you felt well recognized during your stay. We have also noted your feedback regarding the breakfast selection and our sustainability initiatives. Your comments are valuable to us and will be shared with the relevant departments as we continue to improve our services and facilities. Thank you once again for celebrating your special occasion with us and for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. A. A., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location within the Ancol area and found your stay comfortable. It is especially pleasing to hear that you appreciated the cleanliness of our hotel and the friendly service provided by our team. We truly appreciate your perfect 10/10 recommendation and your excellent ratings for our accommodation, team, check-in, and check-out experience. Your kind feedback is a wonderful encouragement for our entire team to continue delivering warm hospitality and comfortable experiences for our guests. We have also noted your rating regarding our breakfast selection. Your feedback is valuable to us and will be shared with our Food & Beverage team as we continue to improve and enhance our breakfast offerings. Thank you once again for your valuable feedback and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another comfortable and memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. J. D., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed your family getaway with us and appreciated our facilities, cleanliness, breakfast selection, and the service provided by our team. It is especially rewarding to know that our hotel provided a comfortable and enjoyable experience for your family. Your perfect rating and 10/10 recommendation mean a great deal to us and serve as wonderful motivation for our entire team to continue delivering warm hospitality and memorable experiences for our guests. Thank you once again for your kind feedback and support. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. R. A., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your valuable feedback. We are pleased to know that you had an overall comfortable stay and that you were satisfied with our accommodation, cleanliness, and the service provided by our team. We truly appreciate your positive comments. At the same time, we sincerely apologize for the inconvenience caused by the refrigerator in your room not functioning properly. We also regret that the WiFi connection speed and breakfast selection did not fully meet your expectations. Your feedback is very important to us, and we will share these comments with the relevant departments for further evaluation and improvement. We appreciate your understanding and patience, and we hope that these areas will not prevent us from having the opportunity to provide you with a better experience on your next visit. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Convention Center Ancol and providing you with a more comfortable and seamless stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Pak. K. J., Thank you so much for your perfect rating and for sharing such a detailed, wonderful review of your recent family staycation with us! As a valued ALL Silver member, your satisfaction means the world to us. We are absolutely thrilled to hear that every aspect of your stay was excellent—from the warm welcome by our security team and the smooth check-in to the clean ocean-view room, great breakfast selection, and the fantastic foam party that made your daughter so happy. It is also wonderful to know that our housekeeping and restaurant teams looked after you so well. A very special thank you for recognizing Mr. Herry Kiswanto. Your high praise for his exceptional service has been proudly shared with him and the entire team. It truly inspires us to keep creating memorable experiences for our guests. Thank you once again for your loyalty and recommendation. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another fantastic getaway! Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Mrs. i. w. s., Thank you very much for sharing your wonderful feedback and for giving Mercure Convention Center Ancol a perfect score. We are delighted to know that you and your family had a fun and memorable stay with us. We are pleased that you enjoyed our facilities, the convenient location near the beach, and the variety of restaurants around the area. It is also wonderful to hear your appreciation for our team, especially Ms. Isa from the Front Desk. We will certainly share your kind words with her as a motivation to continue delivering excellent service. Your satisfaction inspires us to keep providing warm hospitality while maintaining our commitment to creating enjoyable experiences for every guest. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. D. A. R., Thank you very much for sharing your wonderful feedback following your recent stay at Mercure Convention Center Ancol. We are truly delighted to receive your perfect score and to know that you enjoyed our friendly service, comfortable room, cleanliness, spacious parking area, and strategic location. It is our pleasure to provide a welcoming environment that can accommodate all types of guests, whether traveling with family, elderly companions, or for business purposes. We sincerely appreciate your kind words about Kak Fitria. We will certainly share your appreciation with her, as recognition like this motivates our team to continue delivering warm and attentive service to every guest. Thank you once again for choosing Mercure Convention Center Ancol and for considering us as the Best Hotel in Ancol. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. B. Y., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Mercure Convention Center Ancol. We are delighted to know that you and your family had an enjoyable stay and appreciated our family-friendly facilities, kids activities, and the hospitality provided by our team. It is truly rewarding to hear that our efforts in creating memorable family experiences have met your expectations. We also appreciate your valuable feedback regarding the breakfast selection, pool experience, and our sustainability initiatives. Your comments are very important for us as we continuously strive to improve our services and provide better experiences for all our guests. Thank you for recommending Mercure Convention Center Ancol for a family staycation. We look forward to welcoming you and your family back again soon for another enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. F. S., Thank you very much for your high rating and for taking the time to share such a detailed review of your family stay at Mercure Convention Center Ancol. We are delighted to hear that you and your family had a wonderful vacation with us, and that your children especially enjoyed the swimming pool and game room. It is also rewarding to know that our housekeeping team maintained a clean and fresh environment, and that our convenient location added value to your overall experience. We sincerely appreciate your constructive feedback regarding the breakfast selection. Your comment about limited options for picky eaters has been well noted and will be shared with our culinary team as part of our continuous improvement efforts, while we are pleased to hear that you still enjoyed the quality and taste of the food. Your positive ratings across various aspects of your stay are truly encouraging and motivate our entire team to continue delivering memorable experiences for our guests. We look forward to welcoming you and your family back again for another enjoyable stay in the future. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Mrs. A. C., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your wonderful review and for your continued trust in choosing Mercure Convention Center Ancol for your family vacations. We are truly delighted to know that each of your stays has been enjoyable and that our hospitality, delicious food, and child-friendly facilities have created memorable experiences for you and your family. It is especially rewarding to receive your appreciation for our restaurant team who were on duty on Wednesday evening, 24 June. Your kind recognition will certainly be shared with them as motivation to continue providing exceptional service. We also sincerely appreciate your constructive feedback regarding the room cleanliness, particularly the sofa and curtains, as well as the WiFi connection speed. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate follow-up, as we continuously strive to improve our facilities and services. Thank you as well for recognizing our sustainability initiatives. Your support and valuable feedback inspire us to keep enhancing the guest experience while maintaining our commitment to responsible hospitality. We truly look forward to welcoming you and your family back for another memorable stay at Mercure Convention Center Ancol. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. Y. H., Warm Greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your wonderful feedback regarding your recent family stay with us and for awarding us a perfect score. We are delighted to know that you found your stay to be worth the money and that you enjoyed the complimentary room upgrade arranged by our Front Office team. It is also gratifying to hear that our breakfast selection exceeded your expectations, with a wide variety of choices that contributed to an enjoyable dining experience. Your kind comments about our team, accommodation, cleanliness, WiFi service, and sustainability initiatives are truly appreciated. We are especially honored to know that, as an ALL – Accor Live Limitless Classic member, you would highly recommend our hotel to your family, friends, and colleagues. Thank you once again for your support and trust. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable stay in the near future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. A. C. N., Thank you for taking the time to share your feedback regarding your recent family stay at Mercure Convention Center Ancol. We are delighted to learn that you and your family enjoyed our kids' entertainment facilities. It is wonderful to know that activities such as face and hand painting, balloon art, and arcade games helped create an enjoyable and memorable experience for your children. Providing a convenient and fun destination for families is one of our main goals, and we are pleased that you found great value in your stay. At the same time, we appreciate your constructive feedback regarding the check-in experience, breakfast selection, concierge service, pool facilities, and WiFi connection speed. Your comments have been shared with the respective teams for review and improvement, as we continuously strive to enhance the overall guest experience. Thank you as well for recognizing our sustainability initiatives. We are encouraged to know that our efforts toward reducing single-use plastics and promoting sustainable practices are appreciated by our guests. We sincerely value your feedback and hope to have the opportunity to welcome you and your family back for an even better experience in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. R. R. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Convention Center Ancol. We are truly delighted to learn that you had such a memorable experience while celebrating your wedding anniversary with us. It is our pleasure to know that the complimentary anniversary cake and room upgrade helped make your special occasion even more meaningful. Your kind words about our team being welcoming, helpful, and attentive are greatly appreciated and will be shared with all our Heartists, who are passionate about creating memorable experiences for our guests. We are also grateful for your perfect ratings across many aspects of your stay, including accommodation, cleanliness, breakfast, service, and the overall experience. Your recognition serves as a wonderful motivation for our team to continue delivering exceptional hospitality. At the same time, thank you for your feedback regarding the WiFi connection speed. We appreciate your comment and will continue to review opportunities to enhance our internet service for an even more comfortable stay. Once again, thank you for choosing Mercure Convention Center Ancol for such a special celebration. We wish you both many happy years ahead and look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. S. Y., Thank you for sharing your wonderful feedback and for choosing Mercure Convention Center Ancol to celebrate your birthday. We are truly delighted to know that your birthday staycation was memorable and that you enjoyed the comfort and cleanliness of your room, our breakfast selection, and especially our nasi uduk. It is heartwarming to hear that our team made you feel welcomed and valued throughout your stay. As a valued ALL Accor member, we are especially pleased to know that you felt well recognized and cared for during your visit. Your kind words regarding the friendliness and hospitality of our team mean a great deal to us. We are also grateful for your special recognition of Dwi from Front Office, Komang from Housekeeping, Erna, and the entire Front Office team. We are delighted that you loved the mirror message prepared for your birthday. Your compliments will certainly be shared with them, as they will be thrilled to know they helped make your special occasion even more memorable. Thank you once again for your trust and support. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable celebrations and enjoyable stays in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. M. F., Warm greetings from Accor – Mercure Convention Center Ancol. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us and for being a valued ALL Accor Gold member. We truly appreciate your continued trust in our brand. We are pleased to know that you enjoyed the well-located hotel, good view, and overall smooth experience with check-in, cleanliness, WiFi, and our team’s service. It is also encouraging to see your positive intention to recommend us. At the same time, we sincerely acknowledge your comments regarding the breakfast selection and the room air conditioning. Please accept our apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the respective departments for immediate review and improvement, as we continuously strive to enhance our guest experience. We truly value your input, as ratings in this range indicate that there is still room for us to improve and deliver a more satisfying stay experience. Rest assured, your concerns will be taken seriously as part of our ongoing service enhancement. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Dear Mrs. D. R. K., Warm greetings from Mercure Convention Center Ancol. On behalf of the entire team, I would like to sincerely thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you and your family had a comfortable stay and that our team was able to assist in making your husband’s birthday celebration a memorable experience. It is always rewarding for us to be part of our guests’ special moments. We also appreciate your constructive comment regarding the Wi-Fi security. Your suggestion about adding a password for better security has been noted and will be shared with our management team for further review and improvement. Feedback such as yours is very valuable in helping us enhance both comfort and safety for all our guests. We hope to have the pleasure of welcoming you and your family back in the near future for an even more enjoyable stay. Warm regards, Fatkhul Lizam Front Office Manager

Dear Ms. M., Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Mercure Convention Center Ancol. We are pleased to know that you appreciated the cool room temperature, modern design, spacious storage, food quality, cleanliness, and the service provided by our team from arrival through departure. It is also encouraging to hear your positive comments regarding our sustainability initiatives and overall hotel facilities. At the same time, I would like to sincerely apologize for the inconvenience you experienced with the WiFi connectivity in Room 410 and the unstable connection in the adjoining room. This is not the experience we aim to provide, and our engineering team will immediately inspect and strengthen the network coverage in that area. Please also accept our apologies regarding the insufficient preparation of towels and amenities for a room occupied by four guests. This has been shared with our housekeeping team to ensure room setup standards are consistently aligned with occupancy requirements. Regarding your booking experience and communication during reservation, I regret the confusion and delay you encountered. Your feedback has been forwarded to our Front Office and Reservation teams to improve clarity, responsiveness, and guest communication procedures moving forward. We truly appreciate your constructive comments, as they help us improve our service quality. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience in the future. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol