Dear Mr. D. H., Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your feedback with us. We are delighted to know that you enjoyed a comfortable stay with your family, appreciated our child-friendly facilities, and received warm greetings from our team. Your kind recognition of our staff is truly appreciated. However, we sincerely apologize for the inconvenience caused by the ants on your table. We understand that this affected your impression of cleanliness and comfort. Please be assured that your feedback will be shared with our Housekeeping and relevant teams for further attention to room cleanliness and pest prevention. We appreciate your feedback as it helps us improve our services and facilities. We hope to have the opportunity to welcome you and your family back and provide you with an even more comfortable and enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Valued Guest, Warm greetings from Mercure Convention Center Ancol. Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location and the comfort of your stay. However, we understand that there may still be areas where we can improve to provide an even better experience. Your feedback is valuable to us as we continue striving to enhance our facilities and services. We look forward to welcoming you back to Mercure Convention Center Ancol for a more enjoyable and memorable stay. Best regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Mr. D. E. P., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and kind feedback. We are delighted to know that you and your family had a nice experience and enjoyed the pleasant ambience of our hotel. It is especially rewarding to receive perfect scores across all aspects of your stay, from accommodation and breakfast to our team's service and sustainability efforts. Thank you for your trust in Mercure Convention Center Ancol and for your recommendation as an ALL Accor member. We look forward to welcoming you and your family back for another memorable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. E. L., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our strategic location, spacious rooms, and refreshing sea breeze, which made your family getaway a pleasant experience. However, we appreciate your feedback regarding the availability of Smart TVs in our rooms. We understand that this feature would have enhanced your stay, and we will share your suggestion with the relevant team for future consideration. We also sincerely apologize that you did not receive a courtesy email or WhatsApp message before your arrival as an ALL Accor Classic member. We understand the importance of personalized communication and regret that we missed this opportunity to make you feel welcomed even before your stay. Your feedback is valuable to us as we continuously strive to improve our facilities and guest experience. We hope to have the pleasure of welcoming you and your family back to Mercure Convention Center Ancol for an even more enjoyable stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. R. S., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and kind feedback. We are delighted to know that you enjoyed the comfort of our bedroom and had an excellent overall experience with us. It is wonderful to hear that you were satisfied with every aspect of your stay, from the booking process and accommodation to our cleanliness, breakfast, and service. Your appreciation motivates our team to continue providing comfortable and memorable experiences for our guests. Thank you for recommending Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another pleasant stay! Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. A. D. H., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you enjoyed the cleanliness and comfort of your room, as well as the warm and friendly service provided by our team. We sincerely appreciate your kind words about D. from our Front Office team. We are also sorry for the inconvenience you experienced with your room key. We are glad our team could assist you promptly, and we appreciate your understanding. We look forward to welcoming you back for another comfortable and enjoyable stay at Mercure Convention Center Ancol. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. H. G., Warm greetings from Mercure Convention Center Ancol! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a memorable family stay and that Ms. Fitri from our Front Desk team made a great impression with her warm welcome and smooth check-in process. Your kind recognition is truly appreciated, and we will be happy to share your compliments with Fitri as encouragement for her continued dedication to providing excellent service. Thank you for your loyalty as an ALL Accor member. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another memorable experience. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. a. y. S., Warm greetings from Mercure Convention Center Ancol! Thank you for sharing your feedback and for rating your overall experience positively. We are pleased to know that you enjoyed our location and that most aspects of your stay met your expectations. However, we sincerely apologize for the serious concern regarding the needle found in your curtain. We understand how concerning this must have been, especially with a young child accompanying you. Guest safety is our priority, and we will bring this matter to the attention of our Housekeeping team for thorough investigation and improved room inspection procedures. Regarding the email about complimentary entrance, we regret the inconvenience caused when it went to your spam folder. We appreciate you bringing this to our attention, as clear and timely communication is important to ensuring a smooth guest experience. Thank you for your valuable feedback. We hope to have another opportunity to welcome you and your family and provide you with a safer and more seamless stay. Best regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. A. A., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your perfect rating and for sharing your pleasant experience with us. We are delighted to know that you appreciated our strategic location, comfortable and clean room, and the friendly, helpful service provided by our team. We are especially pleased that we could accommodate your early check-in and make your stay more convenient while you waited for the weekend. Your kind feedback is a wonderful encouragement for our team to continue delivering warm and attentive hospitality. Thank you for choosing Mercure Convention Center Ancol. We look forward to welcoming you back for another enjoyable stay. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Dear Ms. R. N., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share such detailed and valuable feedback. We are delighted to know that you and your family had a comfortable stay and appreciated our strategic location within Ancol, which allowed you to conveniently enjoy walks and explore various attractions. We are also pleased to hear that you had a smooth check-in experience, enjoyed the complimentary gelato as an ALL Accor member, and that your parents were very satisfied with our breakfast selection. It is wonderful to know that you also enjoyed our facilities and activities during your stay. Your kind feedback is truly appreciated and encourages us to continue creating enjoyable experiences for our guests. At the same time, we sincerely appreciate your constructive comments regarding the entertainment room and the WiFi connection. We understand that some games being unavailable and slower internet speed can affect the overall experience. Your feedback has been noted and will be shared with the relevant teams for further maintenance and evaluation. Thank you once again for your excellent rating and valuable suggestions. We look forward to welcoming you and your family back to Mercure Convention Center Ancol and providing an even more enjoyable experience on your next stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. D. S. R., Thank you for choosing Mercure Convention Center Ancol for your first stay and for taking the time to share your valuable feedback. We are delighted to know that you had a comfortable stay and that the room upgrade contributed to a great experience. We are also pleased to hear that you are planning to stay with us again in the future. However, we sincerely apologize for the inconvenience you experienced during the check-in process due to the difficulties in confirming your reservation. We understand that waiting upon arrival can be frustrating, and we regret that the process did not go as smoothly as expected. Your feedback has been shared with our Front Office team for further evaluation to help ensure a more efficient check-in experience. We also appreciate your feedback regarding cleanliness and ALL member recognition. Your comments are valuable and will be shared with the relevant departments as part of our continuous efforts to improve our services and enhance the guest experience. Thank you once again for your kind feedback and continued support. We look forward to welcoming you back to Mercure Convention Center Ancol and providing you with an even smoother and more enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. W. F., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful review and perfect 100/100 rating. We are delighted to know that you and your family enjoyed your stay, especially the clean and spacious room, beautiful ocean and cable car views, outdoor facilities, swimming pool, and children’s club. We are also very pleased to hear your kind appreciation of our friendly and attentive team. We will make every effort to identify and recognize the team member who assisted you at the check-in counter on Friday evening, 18 September. At the same time, we sincerely appreciate your constructive feedback regarding the children’s club equipment, the dampness of the room, cleanliness, breakfast selection, and the paper cap on our glass water bottles. Your comments are valuable and will be shared with the respective departments for further review and improvement. Thank you as well for supporting our sustainability initiatives. We truly value your thoughtful feedback and hope to welcome you and your family back for an even more enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A., Warm greetings from Mercure Convention Center Ancol! Thank you very much for your wonderful 100% rating and for choosing Mercure Convention Center Ancol to celebrate your anniversary. We are delighted to know that the anniversary cake and thoughtful handwritten note added a special touch to your celebration. It is truly rewarding to hear that you appreciated the warm hospitality and thoughtful efforts of our team. We are also pleased that you found your ALL Accor booking experience smooth and convenient, and that you enjoyed the recognition received as an ALL member. We appreciate your feedback regarding breakfast selection, WiFi, room service, pool facilities, and our sustainability initiatives, which will be shared with the relevant teams as part of our continuous improvement. Thank you for celebrating this special occasion with us. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable moments. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mrs. I. P., Warm greetings from Mercure Convention Center Ancol. Thank you very much for sharing your feedback and for your 80/100 rating. We are pleased to know that you had a comfortable stay with your family and appreciated our clean and comfortable rooms, delicious food, and the service provided by our team. We sincerely appreciate your feedback regarding the Wi-Fi connection speed. We understand how important a stable and fast internet connection is during a stay, and we apologize that the connectivity did not meet your expectations. Your comments have been shared with our relevant team for further evaluation and improvement. We are also grateful for your feedback as an ALL Accor Classic member and appreciate your continued support of our loyalty programme. Your comments will help us improve both our service and member experience. Thank you once again for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back and providing you with an even more enjoyable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to hear that you and your family had such an enjoyable stay with us. It is wonderful to know that our team made you feel warmly welcomed throughout your stay, from arrival until check-out. We are especially pleased that our reception team assisted you well during check-in and that you enjoyed the upgrade to our Ocean View Room with your family. Your kind appreciation means a great deal to us and will certainly be shared with the entire team, especially our Reception team, as encouragement to continue delivering warm and attentive service. Thank you once again for your trust in Mercure Convention Center Ancol. We are very happy to hear that you would absolutely come back, and we look forward to welcoming you and your family again for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. A. P., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback. We are delighted to know that you had a comfortable and enjoyable stay with your family and that you appreciated the cleanliness of your room, our services, and the overall experience. We are especially pleased to hear that Mercure Convention Center Ancol was a lovely choice for your family staycation. Your kind recognition of Mrs. Adee for her helpful assistance with your room booking and Mrs. Raini for creating the beautiful Mirror Art decorations for your family is truly appreciated. We will certainly share your compliments with them, as your feedback is a great motivation for our team to continue delivering warm and memorable experiences for our guests. Thank you once again for your perfect rating and for recommending us. We look forward to welcoming you and your family back to Mercure Convention Center Ancol for another wonderful stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. V. S., Warm greetings from Mercure Convention Center Ancol. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the comfortable stay and appreciated the variety of our breakfast selection. At the same time, we sincerely apologize for the areas that did not fully meet your expectations. We have taken note of your concern regarding the floor condition and will coordinate with our Housekeeping team to ensure the flooring is properly maintained and safe for our guests. We also appreciate your feedback regarding the Wi-Fi connection speed. Your comments will be shared with the relevant team for further evaluation and improvement. Your feedback is very valuable to us as we continuously strive to enhance the comfort and overall experience of our guests. Thank you once again for choosing Mercure Convention Center Ancol. We hope to have the opportunity to welcome you back and provide you with an improved experience on your next visit. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Mr. m. b. t., Thank you for choosing Mercure Convention Center Ancol and for celebrating your wedding anniversary with us. We are truly delighted to know that you had such a pleasant stay and received a warm welcome from our team. We are especially grateful for your kind recognition of Soni, Rafi, Vandi, Amelia, Isa, Fitria, and Dirgantara. Your appreciation means a great deal to us, and we will certainly share your kind words with them as encouragement to continue providing warm, attentive, and memorable hospitality to our guests. We are also pleased to know that you enjoyed your room upgrade and welcome amenity, and that your experience as an ALL Gold member met your expectations. At the same time, we sincerely appreciate your constructive suggestion regarding providing water refill facilities on the guest floor. Your feedback is valuable to us and will be shared with the relevant team for further consideration as part of our sustainability efforts and to improve guest convenience. Thank you once again for your perfect rating and for trusting Mercure Convention Center Ancol for your special celebration. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Dear Ms. Y., Thank you for choosing Mercure Convention Center Ancol and for taking the time to share your wonderful feedback with us. We are truly delighted to know that you enjoyed your family stay, especially the ocean-view room upgrade and the birthday treat prepared for your special celebration. We are happy that these thoughtful touches made your stay more memorable and enjoyable. We also greatly appreciate your positive ratings for our service, accommodation, cleanliness, WiFi, facilities, and overall experience, as well as your 9/10 recommendation. Your appreciation as an ALL Accor member is also very important to us, and we are pleased that you felt well recognized during your stay. We have also noted your feedback regarding the breakfast selection and our sustainability initiatives. Your comments are valuable to us and will be shared with the relevant departments as we continue to improve our services and facilities. Thank you once again for celebrating your special occasion with us and for choosing Mercure Convention Center Ancol. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol