Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.2/5 6,591 reviews

ALLSAFE approved hotel

Mercure Convention Center Ancol
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+ 27 Services

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah
Ancol Jakarta Baycity
North Jakarta
14430 jakarta
indonesia

Fax: (+62)21/6406123

Check-in from 16h00

Check out up to 12h00

  • Gambir Station:  Jakarta

  • Soekarno Hatta:  Jakarta

  • Tanjung Priuk:  PPD 60 Marthadinata

  • Trans Jakarta:  Ancol

  • By plane

    SOEKARNO HATTA At 20km / 12.43 miles

  • By car

    ANCOL At 1km / 0.62 miles

  • By train

    GAMBIR At 5km / 3.11 miles

GPS:-6.122196, 106.836323

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our accommodation(s)

Our 438 rooms from the Superior to the Presidential Suite are ready to be your home away from home. Offering modern, spacious and comfortable rooms with a warm and colorful ambiance also the scenic views to park and ocean.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,100

  • Maximum capacity: 1200 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,591 reviews

TripAdvisor Rating 4.0/5

1,590 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Anonymous Families - 29/11/2021 Confirmed reviews ALL

My family had a great time here. The staff was nice and friendly, especially the one in the swimming pool. The food was yummy, but there’s a stall with no staff around, so the other staff had to running around to serve the guests. When we check out, we ask to the security for looking out our bags, but he kinda rejected it, but the concierge helped us.

Dear Ms. Rininta K., Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you for sharing your experience with us. It is always a pleasure to receive feedback regarding your stay with us here. We have also shared with our team as an encouragement to all of us as we strive to continuously improve the quality of our services. We will keep on improving our effort in giving a better performance. Once again thank you for the wonderful feedback given. Hopefully we still have the chance to welcome you again in our hotel with a better service than before. Kindest Regards, Francisca Maria Guest Experience Team

Pleasant Staycation

Customer review rating 4.5/5

Henrys Families - 28/11/2021 Confirmed reviews ALL

Nice & pleasant stay, many places for entertainment nearby hotel. Warmest welcoming from the front office crews, nice & amazing welcome greeting from the hotel. Best treats from the hotel with flexible queries. Various delicious foods at Sunda Kelapa resto hotel that must try while spending time at hotel. Will be back again

Dear Mr. Henry Soepena S., We very much appreciate your comments regarding your stay at Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisca Maria Guest Experience Team

Excellent Stay!

Customer review rating 4.5/5

N. Families - 24/11/2021 Confirmed reviews ALL

Excellent Stay! After years, we still happy with this hotel. Great location for staycation with my 2 kids. Thanks to Ms.Ratih who assist us during our stay.

Dear Ms. Maria N., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us again during your visit to Ancol, North Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. Thank you for highlighting Ms. Ratih particularly - she is very professional and caring indeed and is happy to be recognized. We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the very near future. Best Regards, Francisca Maria Guest Experience Team

Good hotel inside Ancol area

Customer review rating 3.5/5

Wisnu W. Families - 22/11/2021 Confirmed reviews ALL

I am under the impression that the hotel is not ready to accommodate a lot of guests after renovation. My reservation was supposed to be for March 2020, but due to pandemics, Ancol regulation, and hotel renovation, it was rescheduled so many times. We stay on 19-21 November 2021. For a Mercure I was hoping to get a better breakfast experience. The taste was ok, nothing special, menu choices were too little. I got superior room 622, and it was ok. Although there were 60 tv channels, there is nothing interesting. The USB connection for my own video didn't work, and for bathroom amenities, I got pool towel for bath towel. The Room has a connecting door to 623, but it is not soundproof. The guest next door have children that play and shout, it was very noisy. The staff however is the star and the heart of the hotel, they are very helpful and hospitable, even the room attendant always greets us in the hallway.

Dear Mr. Wisnu W., Warmest greetings from Mercure Convention Center, Ancol -Jakarta! It is always a pleasure to receive your constructive feedback regarding your stay with us here. We have shared with our concerned team and we are sincerely apologized for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you so much for sharing your experience. Hopefully we still have the chance to welcome you back in the near future with 100% satisfaction. Kindest Regards, Francisca Maria Guest Experience Team

Good Stay

Customer review rating 4.0/5

Adisty Business - 19/11/2021 Confirmed reviews ALL

this is my third visit to mercure ancol, all is well like usually, but there was a changing room i dont know if they are do some renovation, because my room looked so small than i ever booked. their staff very nice and really helpful, love the way all of them served the guest.

Dear Ms. Adisti I., Warmest greetings from Mercure Convention Center, Ancol -Jakarta! Thank you for sharing your experience with us. It is always a pleasure to receive positive feedback regarding your recent stay with us here. We have also shared with our team as an encouragement to all of us as we strive to continuously improve the quality of our services. We will keep on improving our effort in giving a better performance. All of our room are renovated and we had some more type of rooms available. you may check on our website https://all.accor.com/hotel/5473/index.en.shtml for more details. Once again thank you for the wonderful comments given. Hopefully we still have the chance to welcome you again in our hotel with a better service than before. Kindest Regards, Francisca Maria Guest Experience Team

Nice Work From Hotel Staycation

Customer review rating 4.0/5

J. Families - 18/11/2021 Confirmed reviews ALL

great stay, but minus cockroach on my room (there's 5)

Dear Mr. J., Terima kasih sudah memilih Hotel kami sebagai tempat untuk menginap Bapak dan keluarga tercinta. Terima kasih juga untuk tanggapan positif yang disampaikan. Kami sangat senang mendengar pengalaman Bapak selama di tempat kami yang sesuai dengan yang diharapkan walaupun masih ada hal lain yang masih harus kami tingkatkan agar hal tersebut tidak terulang kembali di masa yang akan datang. Sekali lagi terima kasih sekali atas kesediaannya berbagi pengalaman menginapnya bersami kami. Semoga kami masih memiliki kesempatan untuk menyambut Bapak dan keluarga kembali dalam waktu dekat dengan tingkat kepuasan 100%. Hormat Kami, Francisca Maria Guest Experience Team

Good Stay

Customer review rating 4.5/5

Mayang Families - 16/11/2021 Confirmed reviews ALL

Nice hotel to stay with family. Many attractions near hotel, beach, and the view from my room is quite beautiful.

Dear Ms. Mayang A., Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service and facilities during your stay here with us. Hopefully we could welcome you back with a better service than before. Once again a thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Francisca Maria Guest Experience Team

Old but well maintained

TripAdvisor rating 4.0/5

YapDenny 14/11/2021 TripAdvisor review

Stayed here for family vacation for 2 nights and received great service from Ms. Isa from GRO team. The hotel was crowded during day of check-in so was unable to get the room early, but no complaint since we spent some time for lunch within Ancol area. We were also give late check-out until 4 pm, which allow the kids to take a nap after morning activities, thank you Ms. Isa for arranging it. As Platinum member we were upgraded to Deluxe Balcony Room which looks rejuvenated after renovation probably couple years back, it was spacious. Balcony was overlooking to the ocean albeit very small, but understandable since it's part of the old building design. The pool was not too clean for our liking, water color is not clear, many bugs & leaves on the surface. Unfortunately the slide was not operating / under maintenance too while we stayed. Breakfast was a low point of our stay, taste and variety unfortunately was not really up there compared with other Mercure hotels. In general was a good stay for the family.

Dear Mr. YapDenny, Warmest greeting from Mercure Convention Center Ancol-Jakarta! It is always a pleasure to receive your constructive feedback regarding your recent stay with us here. We have shared with our concerned team in regards to our services and facilities and we are sincerely apologized for any inconvenience caused. We will keep on improving our effort in giving a better performance. Once again thank you so much for sharing your experience. Hopefully we still have the chance to welcome you back in the near future with 100% satisfaction. Kindest Regards, Francisca Maria Guest Experience Team

Spacious room, ocean view

Customer review rating 4.5/5

Aditya Families - 11/11/2021 Confirmed reviews ALL

The staff (Dwi and Vera) suprise me with birthday greeting and gave us bday cake, how lovely to stay on Mercure Ancol

Dear Mr. Aditya Widy P., Happy birthday to you, We wish you a beautiful life with good health and happiness forever. Thank you for sharing your positive feedback. We are very happy to know that your experience was enjoyable and memorable, while the Team looked well after you. Please know that we have already shared your positive feedback with Dwi and Vira and other Team as well for their efforts. We look forward to welcoming you back again soon. Yours Sincerely, Francisca Maria Guest Experience Team

Comfortable to stay

Customer review rating 5.0/5

Nidya G. O. Friends - 11/11/2021 Confirmed reviews ALL

Overall is good (room, staff & restaurant)

Dear Ms. Nidya G. O., We very much appreciate your comments regarding your stay here at Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. We will share your feedback with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Francisca Maria Guest Experience Team

Well Located, Good Staf

Customer review rating 5.0/5

Dewi M. D. Couples - 04/11/2021 Confirmed reviews ALL

Mercure convention hotel has a good location, near beach, Ocean View and many attraction in Ancol. All the staff helpful and friendly. The food wad delivious. The location is not far from city.

Dear Ms. Dewi Masyithah D., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. Thank you for your generous words regarding your experience stay with us and we would happy to share with our team as this feedback will encourage them to always deliver extra service for all of our guest satisfaction. We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the very near future. Best Regards, Francisca Maria Guest Experience Team

Good Facility

Customer review rating 4.0/5

Sheila Families - 31/10/2021 Confirmed reviews ALL

Hopefully kids corner can open soon but Overall look goods to stay at Mercure Ancol

Good stay, Nice view, Good services

Customer review rating 4.0/5

Suwaskito Families - 25/10/2021 Confirmed reviews ALL

Good services from the front office team and pastry team, especially Ms. Isa Lusiana because she make sure i get everything i need since H-1, and also Ms. Sephira and another guys who gave a suprise birthday cake and good wishes too! And the staff in restaurant was also nice. I get a welcome cake and also welcome drink as well.

Dear Mr. Suwaskito B., Thank you for staying with us and shared your review. We are pleased to know that you had a great stay experience, enjoyed the ambiance of our hotel as well as personalized service delivered by the Team. Thank you for recognizing Mr. Isa Lusiana and Ms. Sepvira our Front Office Team - they are truly passionate about hospitality and a true gem of our Mercure Hotel Team. Please know that we have shared your comments with them and the rest of our team as well, in recognition of their efforts. We look forward to welcoming you back again soon. Yours sincerely, Francisca Maria Guest Experience Team

Good Stay

Customer review rating 4.0/5

Muhammad F. S. Business - 22/10/2021 Confirmed reviews ALL

Good Stay, close to entertainment site

Dear Mr. S. Fauzy, Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before. Once again thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Francisca Maria Guest Experience Team

good service, nice room. need improvement on sound-proof wall system

Customer review rating 4.0/5

Wahyu Business - 09/10/2021 Confirmed reviews ALL

got a birthday cake from the staff during quarantine. nice and polite staff

Dear Mr. Wahyu Dwitya P., Thank you for taking the time tell us about your stay and celebrating your birthday with us. It is always a pleasure to receive your constructive feedback regarding your stay with us here. We have shared with our concerned team and we are sincerely apologized for any inconvenience caused. We will keep on improving our effort in giving a better performance. Once again thank you so much for sharing your experience. Hopefully we still have the chance to welcome you back in the near future with 100% satisfaction. Kindest Regards, Francisca Maria Guest Experience Team

Nyaman abd good view

Customer review rating 4.0/5

Adi Business - 06/10/2021 Confirmed reviews ALL

Good view in the badroom

Dear Adi S., Kami sangat berterima kasih atas komentar Ibu mengenai kunjungannya di Mercure Convention Center, Ancol - Jakarta. Sangat menyenangkan bagi kami untuk menerima tanggapan positif ini. Kami akan memberitahukan hal ini kepada tim kami sebagai motivasi untuk terus meningkatkan kualitas layanan yang lebih baik lagi dari sebelumnya. Mohon maaf yang setulusnya pula apabila masih ada dari pelayanan kami yang tidak sesuai dengan harapan Ibu. Apabila berkenan untuk memberikan detail lebih lanjut untuk follow up kami selanjutnya. Sekali lagi terima kasih sekali untuk informasi yang diberikan. Kami akan terus berupaya memberikan pelayanan hotel dengan lebih baik lagi dari sebelumnya, dan berharap masih adanya kesempatan yang jauh lebih baik lagi dengan tingkat kepuasan 100%. Hormat Kami, Francisca Maria Guest Experience Team

Perfect escape for weekend

TripAdvisor rating 4.0/5

buryhardjanto 27/02/2020 TripAdvisor review

Perfect location, great view, cozy room, friendly, overall is a very good experience, the only set back was the check-in time which is at four o'clock in the afternoon. Definitely will come back sometimes.

Hi buryhardjanto, Thank you for your comments and feedback as this allows for us to respond accordingly and ideally communicate with any new guests wanting to stay at the hotel. Currently our check-in time is 4 pm this is largely due to large departures of rooms and the turnaround time and attention to detail needed to ensure the room is ready for our next guests. With 438 rooms in the hotel this can be a challenge when we have more than 300 rooms checking out if not on time. We do require our guests to check out no later than 12 noon so that this does give us enough time to clean. The majority of cases we can have the rooms back earlier especially if guests do check out prior or at noon. Thank you for mentioning this in your feedback and allowing us to respond. kind regards Shane Edwards General Manager

Great hotel with great location

TripAdvisor rating 5.0/5

davecmclaren Business - 19/01/2020 TripAdvisor review

Great location heritage hotel. Very well maintained. But i think u should train ur staffs for hospitality and friendly manner. Especially for woman staffs. But its fine overall because the accor staff treat me well.

Hi davecmclaren, Thank your feedback on your recent stay. Sorry I am unfamiliar with your comment regarding woman staff? All our team are provided with the same level of training and on this occasion it would be good to understand in more detail. It is great to hear overall your enjoyed the hospitality of our team. Kind regards Shane Edwards General Manager

WONDERFUL WONDERFUL SERVICE!!!

TripAdvisor rating 5.0/5

Storyteller158313 Family - 08/01/2020 TripAdvisor review

The service by the Mercure Ancol team is very very wonderful! From the check in : with Ms Ratih and Mr Lizam, who are very helpful to help me getting the best view out of my booking, then housekeeping team, led by Mr. Bambang who proactively contacted me to get the room ready before coming in (I upraded to suite in the middle of the trip). until after checked out, Mr. Prasetyo, who informed me that we forgot our laptop in the suite room. COULD NOT BE HAPPIER. Best service in Ancol for sure!

Hi Storyteller158313, Great name by the way. Thank you for your recent feedback and mention of the team, it is always a pleasure to receive positive feedback and special mention of our individual team members. We look forward to welcoming you back in the near future. Kind regards, Shane Edwards General Manager

Stay@mercure ancol with fam

TripAdvisor rating 2.0/5

DewiDs78 Family - 04/01/2020 TripAdvisor review

Ac hot cant sleep noisy too dont get free pass&complimentary voucher for beverages anymoreeee bf taking too long too refill check in also took more than 30min dissapointed with service I think because not enough staff to handle

Hi Dewi, Thank you for your recent feedback. I am sorry that on this occasion we were unable to meet your expectation. With regards to the Ancol pass we advise our guests that this is not included in the rate as this is operated separately to the hotel prior to arrival. With complimentary drink vouchers we offer these to our Le club loyalty members who are silver and above. If this is not the case please accept my apology as I need to follow up with my team as our promise to our members. With regards to breakfast and check in, I am sorry about the delays. This I will discuss with my managers concerned. I do know during high peak periods there can be some delays. It is great to receive your feedback as while we have made many changes if we still have concerns we need to address this accordingly. Thank you once again for telling us about your and we hope you will consider returning in the near future. kind regards Shane Edwards General Manager

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