Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,573 reviews

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Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,573 reviews

Customer review rating 4.0/5

Ms. A. C. N. Families - Confirmed reviews ALL

The biggest highlight is definitely the kids entertainment facilities. There were plenty of activities to keep the children engaged, from face and hand painting, balloon art, to arcade games. For families with young kids, this hotel offers great value and convenience.

Dear Ms. A. C. N., Thank you for taking the time to share your feedback regarding your recent family stay at Mercure Convention Center Ancol. We are delighted to learn that you and your family enjoyed our kids' entertainment facilities. It is wonderful to know that activities such as face and hand painting, balloon art, and arcade games helped create an enjoyable and memorable experience for your children. Providing a convenient and fun destination for families is one of our main goals, and we are pleased that you found great value in your stay. At the same time, we appreciate your constructive feedback regarding the check-in experience, breakfast selection, concierge service, pool facilities, and WiFi connection speed. Your comments have been shared with the respective teams for review and improvement, as we continuously strive to enhance the overall guest experience. Thank you as well for recognizing our sustainability initiatives. We are encouraged to know that our efforts toward reducing single-use plastics and promoting sustainable practices are appreciated by our guests. We sincerely value your feedback and hope to have the opportunity to welcome you and your family back for an even better experience in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 5.0/5

Mr. R. R. A. Families - Confirmed reviews ALL

Stay for our wedding anniversary, got a free compliment of cakes and room upgrade, can't say more than much thanks!

Dear Mr. R. R. A., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Mercure Convention Center Ancol. We are truly delighted to learn that you had such a memorable experience while celebrating your wedding anniversary with us. It is our pleasure to know that the complimentary anniversary cake and room upgrade helped make your special occasion even more meaningful. Your kind words about our team being welcoming, helpful, and attentive are greatly appreciated and will be shared with all our Heartists, who are passionate about creating memorable experiences for our guests. We are also grateful for your perfect ratings across many aspects of your stay, including accommodation, cleanliness, breakfast, service, and the overall experience. Your recognition serves as a wonderful motivation for our team to continue delivering exceptional hospitality. At the same time, thank you for your feedback regarding the WiFi connection speed. We appreciate your comment and will continue to review opportunities to enhance our internet service for an even more comfortable stay. Once again, thank you for choosing Mercure Convention Center Ancol for such a special celebration. We wish you both many happy years ahead and look forward to welcoming you and your family back for another memorable stay. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 5.0/5

Mrs. S. Y. Friends - Confirmed reviews ALL

Thank you for all the staff to make my birthday so memorable, the room so comfortable and clean, the breakfast was nice Love the nasi uduk and all the staff so friendly event i’m heartist the treat me so kind Thank you for all the staff and love my mirror wording by Dwi - FO and Komang - HK

Dear Mrs. S. Y., Thank you for sharing your wonderful feedback and for choosing Mercure Convention Center Ancol to celebrate your birthday. We are truly delighted to know that your birthday staycation was memorable and that you enjoyed the comfort and cleanliness of your room, our breakfast selection, and especially our nasi uduk. It is heartwarming to hear that our team made you feel welcomed and valued throughout your stay. As a valued ALL Accor member, we are especially pleased to know that you felt well recognized and cared for during your visit. Your kind words regarding the friendliness and hospitality of our team mean a great deal to us. We are also grateful for your special recognition of Dwi from Front Office, Komang from Housekeeping, Erna, and the entire Front Office team. We are delighted that you loved the mirror message prepared for your birthday. Your compliments will certainly be shared with them, as they will be thrilled to know they helped make your special occasion even more memorable. Thank you once again for your trust and support. We look forward to welcoming you back to Mercure Convention Center Ancol for many more memorable celebrations and enjoyable stays in the future. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 4.0/5

Mr. M. F. Business - Confirmed reviews ALL

Good View

Dear Mr. M. F., Warm greetings from Accor – Mercure Convention Center Ancol. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us and for being a valued ALL Accor Gold member. We truly appreciate your continued trust in our brand. We are pleased to know that you enjoyed the well-located hotel, good view, and overall smooth experience with check-in, cleanliness, WiFi, and our team’s service. It is also encouraging to see your positive intention to recommend us. At the same time, we sincerely acknowledge your comments regarding the breakfast selection and the room air conditioning. Please accept our apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the respective departments for immediate review and improvement, as we continuously strive to enhance our guest experience. We truly value your input, as ratings in this range indicate that there is still room for us to improve and deliver a more satisfying stay experience. Rest assured, your concerns will be taken seriously as part of our ongoing service enhancement. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Customer review rating 4.0/5

Mrs. D. R. K. Families - Confirmed reviews ALL

It is nice to stay a night at Mercure Hotel. I requested the birthday treat for my husband, and the staff gave the best services.

Dear Mrs. D. R. K., Warm greetings from Mercure Convention Center Ancol. On behalf of the entire team, I would like to sincerely thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you and your family had a comfortable stay and that our team was able to assist in making your husband’s birthday celebration a memorable experience. It is always rewarding for us to be part of our guests’ special moments. We also appreciate your constructive comment regarding the Wi-Fi security. Your suggestion about adding a password for better security has been noted and will be shared with our management team for further review and improvement. Feedback such as yours is very valuable in helping us enhance both comfort and safety for all our guests. We hope to have the pleasure of welcoming you and your family back in the near future for an even more enjoyable stay. Warm regards, Fatkhul Lizam Front Office Manager

Other web-users rate our hotel

  • 265 reviews 8.4/10 Location
  • 1,557 reviews 9/10 Room
  • 1,632 reviews 9.3/10 Service
  • 27 reviews 4/10 WiFi
  • 886 reviews 8.8/10 Amenities
  • 819 reviews 9/10 Cleanliness
  • 432 reviews 8.2/10 Breakfast
  • 123 reviews 6/10 Value

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