Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,691 reviews

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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, 14430 JAKARTA, Indonesia

Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Telephone
Fax +62 21 6406123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,691 reviews

Customer review rating 3.5/5

Ms. N. P. Families - Confirmed reviews ALL

Overall our stay was pleasant even though it was very crowded during lebaran holiday. Our room was nice and clean, and the service was prompt and friendly. But there was a few things that could be improved - Breakfast time was chaos. We have to queue quite long to enter the restaurant. Inside the restaurant was very crowded. The food taste was very standard compared to all other Accor's hotel that we've stayed before. But they managed to always refill the empty food tray in the midst of chaos, gotta give it to the team 👍🏻 - Before check in, we emailed the hotel to ask for room upgrade (we have vouchers) and they offered us to be upgraded to suite room. But when we agreed to the offer (we replied on thesame day), they said that the suite room was unavailable during our stay period. That was quite dissapointing for us 😔 Other than that our stay was very pleasant. Thankyou mercure Ancol team!

Dear Ms. N. P., Thank you for taking the time to tell us about your experience at the Mercure Convention Center Ancol. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sutiyono Guest Experience Team

Customer review rating 5.0/5

Ms. T. R. S. Families - Confirmed reviews ALL

Bisa early checkin&late checkout meskipun hotel ramai.

MS. T. R. S. yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Mercure Convention Center Ancol. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Sutiyono Guest Experience Team

Customer review rating 4.5/5

Mr. H. Families - Confirmed reviews ALL

everything's good

Dear Mr. H., Thank you for sharing your wonderful review following your stay at Mercure Convention Center Ancol. We’re delighted to hear that you and your nephews enjoyed the holiday activities available at the hotel. It’s great to know that our facilities, including the pool and concierge service, contributed to a memorable family getaway. We also truly appreciate your kind words about our team, especially the team member who assisted you during check-in. Your recognition means a lot to us, and we will make sure to share your feedback with the team. At the same time, we sincerely apologize for the areas that did not fully meet your expectations, particularly regarding cleanliness, check-in experience, and WiFi speed. Please be assured that your feedback has been noted and will be followed up to ensure improvements in these areas. We are also grateful for your positive remarks on our sustainability initiatives. It is encouraging to know that our efforts are appreciated by our valued guests. Thank you once again for your feedback and recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Iin Widiasih Guest Experience Team

Customer review rating 4.5/5

Ms. P. M. W. Families - Confirmed reviews ALL

My children loved the stay. Amazing stay ♥️

Dear Ms. P. M. W., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sutiyono Guest Experience Team

Customer review rating 4.5/5

Mr. H. S. Families - Confirmed reviews ALL

I stayed at this hotel for a family staycation and booked three rooms for one night. Even though it was only one night, it created a wonderful experience for us. From the check in, the staff warmly welcomed us. When we entered the room, we found a sweet mirror decoration prepared for my nieces and nephews. During breakfast, the staff were also very kind and attentive. Thank you so much to the entire Mercure Ancol team, you guys are awesome!

Dear Mr. H. S., We very much appreciate your comments regarding your stay at the Mercure Convention Center Ancol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sutiyono Guest Experience Team

Other web-users rate our hotel

  • 278 reviews 8.5/10 Location
  • 1,532 reviews 9.1/10 Room
  • 1,571 reviews 9.4/10 Service
  • 31 reviews 4.6/10 WiFi
  • 872 reviews 8.9/10 Amenities
  • 770 reviews 9/10 Cleanliness
  • 435 reviews 8/10 Breakfast
  • 126 reviews 6.2/10 Value

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