Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.7/5 1,615 reviews

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Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,615 reviews

Customer review rating 4.0/5

Mr. M. F. Business - Confirmed reviews ALL

Good View

Dear Mr. M. F., Warm greetings from Accor – Mercure Convention Center Ancol. Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us and for being a valued ALL Accor Gold member. We truly appreciate your continued trust in our brand. We are pleased to know that you enjoyed the well-located hotel, good view, and overall smooth experience with check-in, cleanliness, WiFi, and our team’s service. It is also encouraging to see your positive intention to recommend us. At the same time, we sincerely acknowledge your comments regarding the breakfast selection and the room air conditioning. Please accept our apologies that these aspects did not fully meet your expectations. Your feedback has been shared with the respective departments for immediate review and improvement, as we continuously strive to enhance our guest experience. We truly value your input, as ratings in this range indicate that there is still room for us to improve and deliver a more satisfying stay experience. Rest assured, your concerns will be taken seriously as part of our ongoing service enhancement. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Customer review rating 4.0/5

Mrs. D. R. K. Families - Confirmed reviews ALL

It is nice to stay a night at Mercure Hotel. I requested the birthday treat for my husband, and the staff gave the best services.

Dear Mrs. D. R. K., Warm greetings from Mercure Convention Center Ancol. On behalf of the entire team, I would like to sincerely thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you and your family had a comfortable stay and that our team was able to assist in making your husband’s birthday celebration a memorable experience. It is always rewarding for us to be part of our guests’ special moments. We also appreciate your constructive comment regarding the Wi-Fi security. Your suggestion about adding a password for better security has been noted and will be shared with our management team for further review and improvement. Feedback such as yours is very valuable in helping us enhance both comfort and safety for all our guests. We hope to have the pleasure of welcoming you and your family back in the near future for an even more enjoyable stay. Warm regards, Fatkhul Lizam Front Office Manager

Customer review rating 4.0/5

Ms. M. Friends - Confirmed reviews ALL

No Wifi in 410, connection to 409 is unstable. For room capacity of 4, should have provided 4 towels & toothbrush instead of 2.

Dear Ms. M., Thank you for taking the time to share such detailed feedback regarding your recent stay with us at Mercure Convention Center Ancol. We are pleased to know that you appreciated the cool room temperature, modern design, spacious storage, food quality, cleanliness, and the service provided by our team from arrival through departure. It is also encouraging to hear your positive comments regarding our sustainability initiatives and overall hotel facilities. At the same time, I would like to sincerely apologize for the inconvenience you experienced with the WiFi connectivity in Room 410 and the unstable connection in the adjoining room. This is not the experience we aim to provide, and our engineering team will immediately inspect and strengthen the network coverage in that area. Please also accept our apologies regarding the insufficient preparation of towels and amenities for a room occupied by four guests. This has been shared with our housekeeping team to ensure room setup standards are consistently aligned with occupancy requirements. Regarding your booking experience and communication during reservation, I regret the confusion and delay you encountered. Your feedback has been forwarded to our Front Office and Reservation teams to improve clarity, responsiveness, and guest communication procedures moving forward. We truly appreciate your constructive comments, as they help us improve our service quality. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience in the future. Warm regards, Fatkhul Lizam Front Office Manager Mercure Convention Center Ancol

Customer review rating 4.5/5

Mrs. E. S. Families - Confirmed reviews ALL

Always having memorable stay here. Everything is perfect especially for the birthday surprise cake for my niece. Thank you so much for the excellent service. The food is nice though. Will always come back here

Dear Mrs. E. S., Thank you for taking the time to share your wonderful feedback regarding your recent family stay at Mercure Convention Center Ancol. We are truly delighted to know that your stay was once again memorable and enjoyable. It is especially heartwarming to hear that the birthday surprise cake for your niece made the occasion even more special. Creating meaningful moments for our guests is always our greatest pleasure. Your compliments regarding our excellent service, delicious food, and overall experience are highly appreciated. We are also grateful for your recognition of our restaurant cashier team member, even though her name was not mentioned. Rest assured, your kind appreciation will be shared with the entire team as motivation to continue delivering exceptional hospitality. Thank you as well for your continued trust and loyalty as an ALL Accor member. We are honored to know that you will always return to stay with us. We look forward to welcoming you and your family back again soon for another memorable experience at Mercure Convention Center Ancol. Warm regards, Iin Widiasih Duty Manager Mercure Convention Center Ancol

Customer review rating 4.5/5

Mr. D. Couples - Confirmed reviews ALL

Feels like home

Dear Mr. D., Thank you for sharing your wonderful review regarding your recent stay at Mercure Convention Center Ancol. We are delighted to know that you had a comfortable stay and that our hotel felt like home for you. Your positive feedback truly means a lot to us and becomes a great motivation for our team to continue delivering the best service and hospitality experience to all our guests. We look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Sutiyono Duty Manager Mercure Convention Center Ancol

Other web-users rate our hotel

  • 270 reviews 8.3/10 Location
  • 1,549 reviews 9/10 Room
  • 1,609 reviews 9.3/10 Service
  • 28 reviews 4.6/10 WiFi
  • 894 reviews 8.8/10 Amenities
  • 809 reviews 9/10 Cleanliness
  • 432 reviews 8.2/10 Breakfast
  • 124 reviews 5.9/10 Value

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