Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.6/5 1,817 reviews

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Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta, 14430 JAKARTA, Indonesia

Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

Our accommodation(s)

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Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

GPS:-6.122196, 106.836323

Telephone
Fax +62 21 6406123

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,817 reviews

TripAdvisor Rating  4.4/5  3,324 reviews

Customer review rating 4.0/5

Mr. A. Couples - Confirmed reviews ALL

This was my second stay at Mercure Convention Center Ancol, having previously visited just before the pandemic. Overall, it was a good experience, and I truly appreciate the consistently professional, helpful, and friendly service from the staff. I would like to express my sincere appreciation for the efforts of both M.O.D.s during my stay. I had an urgent payment to complete and did not realize it could only be processed through a laptop or desktop. Unfortunately, I only had my mobile devices with me. Thankfully, Mr. Henri, the gentleman M.O.D., went out of his way to assist me and ultimately saved the day. Special thanks also to Miss Dwi, who kindly arranged tape and scissors so I could finish a documentation project I was working on. The food at the restaurant was delicious, with a good variety of options to choose from. The main reason I am giving a score of 8.4 instead of higher is due to the air conditioner in the room. It could not be switched off, only adjusted. Even after speaking with housekeeping and asking for help because the room was too cold, the constant flow of cold air continued! Unfortunately, this resulted in me catching a cold, and more than a week after departing I still feel unwell and am coughing quite a lot. I kindly request that the hotel consider fixing this issue so guests have the option to fully turn off the air conditioner when needed. Of course, this is not the fault of any staff member, but it did affect the comfort of my stay. Thank you once again for the hospitality, and I hope to return in the future once the AC issue is resolved.

Dear Mr. A., Thank you for taking the time to share your experience at Mercure Convention Center Ancol. We are delighted to hear that you appreciated the professionalism and attentiveness of our staff, particularly Mr. Henri and Miss Dwi, who were able to assist you during your stay. Your kind words about our restaurant offerings are also greatly appreciated. We sincerely regret that the air conditioning in your room did not meet your expectations. Your feedback regarding the inability to fully turn off the unit is valuable, and we will certainly take it into consideration as we continually strive to improve our facilities. We understand how important a comfortable environment is for our guests, and we apologize for the discomfort you experienced. We appreciate your understanding and thank you once again for your feedback. We look forward to welcoming you back in the future, hopefully under more favorable circumstances. Best regards, Fachry Aulia - Asst. Front Office Manager

Customer review rating 5.0/5

Mr. T. P. Families - Confirmed reviews ALL

Mercure Ancol is very good hotel. Have many facilities. Good for business meeting. Also kids friendly.

Dear Mr. T. P., Thank you for your positive feedback regarding your experience at Mercure Convention Center Ancol. We are delighted to hear that you found our facilities accommodating for both business meetings and families. Your kind words encourage us to continue providing excellent service. Regards Fachry Aulia - Asst. Front Office Manager

Customer review rating 4.5/5

Mr. N. S. Couples - Confirmed reviews ALL

Mercure Ancol is a great place to stay. The atmosphere is wonderful and clean, and the service is excellent. I highly recommend it for family stays, as they offer an entertainment room with VR games and many fun activities for kids. Thank you for supporting my anniversary celebration, especially the GRO team.

Dear Mr. N. S., Thank you for your kind words regarding your recent stay at Mercure Convention Center Ancol. We are delighted to hear that you enjoyed our atmosphere, cleanliness, and the excellent service provided by our team. It is wonderful to know that our entertainment offerings contributed positively to your anniversary celebration. We appreciate your recommendation and look forward to welcoming you and your family back in the future. Best regards, Fachry Aulia - Asst. Front Office Manager

Great resort, fantastic staff, good food!

TripAdvisor rating 4.0/5

Tony T TripAdvisor review

This was my 2nd stay at Mercure Conv. Center Ancol (having previously visited just before the pandemic). Overall, it was a good experience, and I truly appreciate the consistently professional, helpful, and friendly service from the staff. I would like to express my sincere appreciation for the efforts of both M.O.D.s during my stay. I had an urgent payment to complete and did not realize it could only be processed through a laptop or desktop. Unfortunately, I only had my mobile devices with me. Thankfully, Mr. Henri, the gentleman M.O.D., went out of his way to save the day! What a hero! Special Thanks also to Miss Dwi, who kindly arranged tape and scissors so I could finish a documentation project I was working on. The food at the restaurant was delicious, with a good variety of options to choose from. The main reason I am giving a score of 8.7 instead of higher is due to the air conditioner in the room. It could not be switched off, only adjusted. Even after speaking with housekeeping and asking for help as the room was too cold, the constant flow of cold air continued. Unfortunately, this resulted in me catching a cold, and more than a week after departing I’m still unwell and coughing a lot. I kindly request that the hotel consider fixing this issue so guests have the option to fully turn off the air conditioner when needed. Of course, this is not the fault of any staff member, but sadly it affected the comfort of my stay. Thank you again for the hospitality, and I hope to return in the future once the AC issue is resolved. Terima kasih banyak!

Dear Mr. Tony Thank you for taking the time to share your experience at Mercure Convention Center Ancol. We are delighted to hear that you appreciated the professionalism and attentiveness of our staff, particularly Mr. Henri and Miss Dwi, who were able to assist you during your stay. Your kind words about our restaurant offerings are also greatly appreciated. We sincerely regret that the air conditioning in your room did not meet your expectations. Your feedback regarding the inability to fully turn off the unit is valuable, and we will certainly take it into consideration as we continually strive to improve our facilities. We understand how important a comfortable environment is for our guests, and we apologize for the discomfort you experienced. We appreciate your understanding and thank you once again for your feedback. We look forward to welcoming you back in the future, hopefully under more favorable circumstances. Best regards, Fachry Aulia - Asst. Front Office Manager

Customer review rating 4.0/5

Mr. I. Families - Confirmed reviews ALL

Good staff and food, best price for excellent room and service.

Dear Mr. I., Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you appreciated our staff and food . Your recognition of our pricing and service motivates us to continue delivering exceptional experiences for our guests. Looking forward to welcoming you back at Mercure Convention Center Ancol Best regards, Sutiyono Guest Experience Team

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Other web-users rate our hotel

  • 281 reviews 8.6/10 Location
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  • 1,396 reviews 9.2/10 Service
  • 30 reviews 6.2/10 WiFi
  • 809 reviews 8.8/10 Amenities
  • 721 reviews 8.7/10 Cleanliness
  • 466 reviews 7.7/10 Breakfast
  • 128 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.