Mercure Convention Center Ancol

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Mercure Convention Center Ancol 4 stars

Customer review rating (ALL Rating) 4.4/5 343 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • At the heart of Ancol Theme Park, close to Dunia Fantasi, Seaworld and Atlantis

  • Family friendly hotel with adult and kids pool, water sliders, kids club & entertainment area

  • Personalized meetings with 22 meeting rooms, 5 ballrooms that gather up to 1.200 guests.

  • 20Km from Soekarno-Hatta International Airport and 6,6Km from Jakarta Kota Train Station

  • Spacious room with park and ocean view

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Convention Center Ancol

Jl. Pantai Indah, Ancol Jakarta Baycity, North Jakarta
14430 JAKARTA
Indonesia

Telephone +62 21 6406000

Fax +62 21 6406123

Contact email

  • Gambir Station:  Jakarta

  • Soekarno Hatta:  Jakarta

  • Tanjung Priuk:  PPD 60 Marthadinata

  • Trans Jakarta:  Ancol

  • By plane

    SOEKARNO HATTA At 20km / 12.43 miles

  • By car

    ANCOL At 1km / 0.62 miles

  • By train

    GAMBIR At 5km / 3.11 miles

GPS:-6.122196, 106.836323

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SUNDA KELAPA RESTAURANT

Let your palate explore the variety of cuisine in our Sunda Kelapa Restaurant with both International and iconic local dishes. Indoor and outdoor dining area.

Our accommodation(s)

Our 438 rooms from the Superior to the Presidential Suite are ready to be your home away from home. Offering modern, spacious and comfortable rooms with a warm and colorful ambiance also the scenic views to park and ocean.

Our guest reviews

Our guest reviews for
Mercure Convention Center Ancol

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  343 reviews

TripAdvisor Rating  4.0/5  1,630 reviews

Should not be a Mercure at all...

TripAdvisor rating 2.0/5

dsend1 TripAdvisor review

Book a room with "for the love of indonesia" but did not receive all the benefits as advertised. To begin with, whenever I stay with Accor I always request for a room away from lift. Guess what, they gave me room exactly in front of the lift. Room was full of sands and overall was not a satisfactory. Shouldnt be a Mercure at all. Worst mercure Ive ever been to. Ask for late checkout because it wasnt a peak season but they wouldnt let me at all.

Good stay

Customer review rating 4.0/5

A. E. Families - Confirmed reviews ALL

Im in the middle of holiday with my fam, its so crowded, so i have to wait for check in at 3.30pm

Dear Ms. A., Warmest greetings from Mercure Convention Center Ancol - Jakarta. Thank you for your positive rating and feedback regarding the overall facilities and services as well as the experience of staying with us at the Mercure Convention Center Ancol - Jakarta as expected. We will convey this positive response to our entire team who have provided outstanding service and as our motivation to continue to improve our services even better in the future. Regarding our standard check-in at 16:00 local time, however we are very flexible if the room is ready after 14:00 local time you may check in and will subject to our room availability. We look forward to welcoming you back to the Mercure Convention Center Ancol Jakarta in the near future. Kind Regards, Francesca Maria Guest Experience Team

Good stay

Customer review rating 4.0/5

Yeny W. Families - Confirmed reviews ALL

The room has a great view. However my kids room smell from the bathroom. Breakfast regular BBQ night disappointing Not worth of my money.. 180k per person with 2 sate ayam 1 sate lilit 1 beef patty raw in the middle. Lost my appetite. Line was long.. many of the food was not refilled fast enough.

Dear Mrs. Yeny w., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. Thank you for your constructive feedback and we have shared with our concerned team and we are sincerely apologize for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Maria Guest Experience Team

Upgrade using Accor Plus

Customer review rating 4.0/5

Cns Families - Confirmed reviews ALL

Finally I 've found becoming member is useful... got upgrade with more spacious room.

Dear Mr. Cahyo N., Greetings from Mercure Convention Center Ancol Jakarta! Thank you for being our loyal accor member and thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us. Hopefully we could welcome you back with a better service than before. Once again a HUGE thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Francisca Maria Guest Experience Team

Bad service

TripAdvisor rating 2.0/5

Fflloo0814 TripAdvisor review

Not worth the price tho, i booked 4 rooms via accor. 2 room with platinum membership. Usually i got 4bf for adults & 2child. And i add 2bfast for my 2nd room with the lower price. Once i checked in they said i only had bfast for the 1st room and i didnt add any additional bfast for the 2nd room. I told them i bookee via apps (i even showed them the email gurantee) so i can just pay the app price. They said not allowed to do that. I should pay the normal price. Thankfully i told them to show me the printed out reservation. And i check the price that i booked for 2nd room with additional bfast. Like wtf how come u not notice that. The check-in service was so bad.

Dear our valued member, Greetings from Mercure Convention Center Ancol-Jakarta! Thank you for being our loyal member and thank you for your constructive feedback as well and we have shared with our concerned team and we are sincerely apologize for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Maria Guest Experience Team

The room was spacious, thanks for the birthday cake surprise!

Customer review rating 4.5/5

Dyah S. Families - Confirmed reviews ALL

Always love coming back again and stay at Mercure Ancol. The package offered by the hotel was really interesting, like a package with free tickets to Ancol, and free upgraded room. I came here to celebrate my birthday, and i really had fun day with family. Thanks for the birthday cake surprise, and complimentary snacks! Only, I think the kids playground needs to be refurbished. A few more activity for kids would be an advantage. Thanks, Mercure Ancol!

Dear Ms. Dyah S., Greetings from Mercure Convention Center Ancol Jakarta! Thank you for taking the time to share your amazing review, most especially for choosing our hotel to celebrate your memorable day. We are beyond delighted to know that your experience was a great one. the entire team and will surely rely on your compliments as our motivation to keep up the great service in the future and hope that your next visit will be a much more amazing experience. Mercure Convention Center Ancol Jakarta cannot wait to serve you again at the soonest time. Our Best regards, Francisca Maria Guest Experience Team

Good stay

Customer review rating 4.5/5

I. B. Business - Confirmed reviews ALL

Nice staff and clean, fast check in

Dear Mr. I., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. Thank you for your generous words regarding your experience stay with us and we would happy to share with our team as this feedback will encourage them to always deliver extra service for all of our guest satisfaction. We are looking forward to welcome you back at Mercure Convention Center Ancol-Jakarta in the very near future. Best Regards, Francisca Maria Guest Experience Team

Applause to all staffs

Customer review rating 4.5/5

Claudia Families - Confirmed reviews ALL

Mercure Ancol has been my family's favourite for months now.everyone in the Front office deserve an applause. The manager, Pak Artas, bu ratih, and their staffs Isa, Frans, Vira, Ira, Dwi have been very helpful. the bellboy, alpak ongky and in the restaurant bu Eva, they are very attentive and friendly. a bit improment could be made in the cafe though.

Dear Ms. Claudia M., Greetings from Mercure Convention Center Ancol Jakarta! Thank you for being our loyal member and taking the time to share your positive review with us during your visit to Ancol, North Jakarta. We are glad to know that your recent stay experience was enjoyable and the Team looked well after you. We appreciate you highlighting Pak Artas, Bu Ratih, Isa, Frans, Vira, Ira, Dwi, Pak Ongku - Front Office Team, Bu Eva - F&B Service - they are true hospitality professionals and we are certainly fortunate to have them in our team. We have also shared your positive feedback with the rest of our team here at the Hotel.. Thank you for your loyalty! Our best regards, Francisca Maria Guest Experience Team

Well located but unfortunately not good enough for the price

Customer review rating 3.0/5

Wiratama Couples - Confirmed reviews ALL

Well located hotel but feels like an old hotel with no updates/upgrades on the room or facilities. looks from outside and the surrounding environment is poorly maintained and inside the hotel smells musty. lobby service and technicians are quite responsive when checking in / out and when there are problems with the bathroom water heater and lights in the room. the gatekeeper is quite good, but unfortunately the bellboy and front door guards are not friendly/ignorant just to say hello or open the door, especially at night (some of the bellboy even have a strange look at my wife when we returning to the hotel that night). Good luck keep the spirit in making improvements, I know the pandemic conditions are still difficult, but hopefully things will get better for all of us and stay healthy!

Dear Mr. Akbar Rafenska Wiratama U., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. It is always a pleasure to receive your constructive feedback regarding your stay with us here and we have shared with our concerned team and we are sincerely apologize for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Maria Guest Experience Team

The best Mercure hotel in Indonesia :)

Customer review rating 5.0/5

Jonathan Families - Confirmed reviews ALL

Thanks to Mr. Adha that kindly upgraded our room to Grand deluxe ocean view with balcony.. The room was so spacious and clean.. And Thanks to MCC staff that gave my daugther birthday surprise cake.. Will be come back to MCC again for sure.. :)

Dear Mr. Jonathan Radian T., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay and celebrate your daughter birthday with us during your visit to Ancol, North Jakarta. We are glad to know that your recent stay experience was enjoyable and the All team looked well after you. We appreciate you highlighting Mr. Adha - Front Office Team - He is true hospitality professionals and we are certainly fortunate to have him in our team. We have also shared your positive feedback with the rest of our team here at the Hotel. We look forward to welcoming you back to Mercure Convention Center Ancol-Jakarta soon. Yours Sincerely, Francisca Maria Guest Experience Team

very pleasant staycation

Customer review rating 5.0/5

Yohanes K. W. Families - Confirmed reviews ALL

A very pleasant experience to be able to stay at mercure ancol. My family and I get priority from early check in to late check out. extraordinary facilities too, friendly service makes me and my family very happy to be able to spend time together in this place. We can also pass happy moments with a small surprise that Mercure Ancol gave for my wife's birthday, thank you very much to Ms Vira

Dear Mr. Kusuma W., Thank you for staying with us and shared your review. We are pleased to know that yet again you had a great stay experience, enjoyed the ambiance of our hotel as well as personalized service delivered by the Team. Thank you for recognizing Ms. Vira - he is a truly passionate about hospitality and a true gem of our Mercure Hotel Team. Please know that we have already shared your comments with him, in recognition of their efforts. We look forward to welcoming you back again soon. Yours sincerely, Francisca Maria Guest Experience Team

Not an awesome experience

Customer review rating 3.0/5

Indah Families - Confirmed reviews ALL

Fast check in and check out. The staff was friendly. Wifi was perfect. Lots of parking spaces. The hotel was beautifully situated with a view of the ocean. The location was lovely, within walking distance to the beaches, jogging tracks, and nearby restaurants. The air conditioner and hot water were excellent. We chose a room with seaview balcony, but was given corner room (room #654) so the view was not as beautiful as we thought (blocked by sidewalls of the hotel building). Balcony with no chair, so you have to choose, either enjoy the view in a standing position or sit on the (dusty) floor. Not an awesome experience! Need serious improvements to the room cleanliness. Furnitures need a bit of touch up. There was a chair with lots of stains in our room. This chair should be put away, not inside hotel rooms anymore. Ants! Can't enjoy foods and drinks on the table because of the ants. When we first arrived at the room, we found hair INSIDE the fridge. Not enough towel and amenities. No shower cap. Glass wall for bathroom! I think it's strange for family rooms. Even with the installed horizontal blinds to the glass wall, you still can see activities inside the bathroom. If you want to put it for your honeymoon rooms, okay I guess. But in family rooms? Big no no. Should reconsider the form-follows-function rule.

Dear Ms. Indah F., Greetings from Mercure Convention Center Ancol-Jakarta! We are grateful you chose to stay with us during your visit to Ancol, North Jakarta. We are delighted to read that you had an excellent experience and enjoyed our service. Thank you for your constructive feedback as well and we have shared with our concerned team and we are sincerely apologize for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Francisca Maria Guest Experience Team Best Regards, Francisca Maria Guest Experience Team

Cozy room

Customer review rating 4.0/5

Vincent C. Families - Confirmed reviews ALL

I ordered a deluxe room, because the hotel was under renovation, we got a bigger room upgrade and there was a sofa bed. Very satisfied service.

Dear Mr. Vincentius Heru C., Greetings from Mercure Convention Center Ancol Jakarta! Thank you so much for taking the time to post the wonderful feedback given and to pass on your kind comments about your experience with us. We were delighted to know that you were so pleased with our service during your stay here with us, including for the room and the food, service and facilities. Hopefully we could welcome you back with a better service than before. Once again a HUGE thank you for the review and look forward truly to your next visit to your second home here. Sincerely yours, Francisca Maria Guest Experience Team

Very good experience

Customer review rating 5.0/5

C. B. Families - Confirmed reviews ALL

Everything is good

Dear Mr. C., Greetings from Mercure Convention Center Ancol Jakarta! Thank you for taking the time to share your review. It is great to read your wonderful comments and to know that your stay was an enjoyable one. We will surely inform all of the entire team about your compliment, therefore everyone will be motivated in keeping up the great service more better than before. We are looking forward to welcoming you back at our hotel in near future. Our Best regards, Francisca Maria Guest Experience Team

Less satisfied than before pandemic

Customer review rating 3.0/5

Aisyah R. Solo - Confirmed reviews ALL

I always stay at Mercure everytime I want a short holiday in Ancol before pandemic (covid-19) so I know there're many differences before & after pandemic. Room less comfortable, too cold because I can't change the AC temp. Breakfast was too simple & didn't have any choice, or maybe because it's "bulan ramadhan" now so many guests are fasting? Staffs also not friendly as before. Swimming pool was smaller than the last time I went there. I think I like Putri Duyung Resort more than Mercure now. I hope Mercure Ancol will improve again, back to 'before pandemic' era or better

Dear Ms. Aisyah R., Thank you for taking the time to tell us about your experience at Mercure Convention Center Ancol Jakarta. It is always a pleasure to receive your constructive feedback regarding your stay with us. We have shared with our concerned team and we are sincerely apologized for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future with 100% satisfaction. Sincerely, Francisca Maria Guest Experience Team

The room was very nice and clean,good location

Customer review rating 4.5/5

Syahira Families - Confirmed reviews ALL

the rooms are very nice and clean, good location, good service. but the restaurant menu is too salty

Dear Ms. Syahira Naila S., Thank you for taking the time to tell us about your experience at Mercure Convention Center Ancol Jakarta. It is always a pleasure to receive your constructive feedback regarding your stay with us. We have shared with our concerned team and we are sincerely apologized for any inconvenience caused. We will keep on improving our effort in giving a better performance. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with 100% satisfaction. Sincerely, Francisca Maria Guest Experience Team

Roof view not sea view

Customer review rating 3.5/5

Dwi Families - Confirmed reviews ALL

Mercure Ancol is the only beachy hotel in Jakarta. We expect that our 'sea view' room (which is more expensive) is on the beach, so we can see the beautiful ocean from patio. But the reality is we see the roof view, not directly sea view. We are confused why there is big building along the beach obstructed the view? Overall the facilities very good as an Accor standard. Good

Dear Mr. Dwi P., Warm greetings from Mercure Convention Center, Ancol -Jakarta! Thank you for the constructive feedback regarding your recent stay with us and we sincerely apologize for our facilities not meeting your expectations. We will always continue to improve our efforts in providing even better service in the future. Regarding the name of our room type is ocean view room not beach view because we do not have our own beach and we have 10 different types of rooms according to different names and floors. For more details, kindly check our website at https://all.accor.com/hotel/5473/index.en.shtml and follow our instagram mercureancoljakarta for our promos and other hotel offers. Thank you very much for sharing your experience with us. Hopefully we still have the opportunity to welcome you back to our hotel with better service than before with a 100% satisfaction. Kind Regards, Francesca Maria Guest Experience Team

Good Stay

Customer review rating 4.5/5

Magdalena Families - Confirmed reviews ALL

Best service❤️❤️❤️

Dear Ms. Magdalena, Warm greetings from Mercure Convention Center Ancol - Jakarta. Thank you for your positive feedback regarding the overall facilities and services as well as the experience of staying with us at Mercure Convention Center Ancol - Jakarta as expected. We will convey this positive feedback to the rest of our team who have provided outstanding service and as our motivation to continue to improve our services even better in the future. We look forward to welcoming you back to Mercure Convention Center Ancol Jakarta in the near future. Our Best Regards, Francisca Maria Guest Experience Team

fascinating short getaway

TripAdvisor rating 4.0/5

Johan H TripAdvisor review

By using the promo of Rediscover Indonesia, we had a great deal for staying, breakfast and traditional snack. We also granted an early check in and one room with late check out. Too bad, I just realized, that we skipped to enjoy the hotel credit with following value per night IDR 100,000 per day, because no one tell us about this, until I read the promotion again on the email.

Dear Mr. Johan H, Greetings from Mercure Convention Center Ancol Jakarta! Thank you for being our loyal member and thank you for taking your valuable time to share your review with us. We are very delighted that you enjoyed your short getaway at our hotel by using the promo of Rediscover Indonesia which is giving all member benefits and excitement to stay in accor hotels. The entire team of Mercure Convention Center Ancol Jakarta is looking forward to be welcoming you back at our hotel in the near future. Thank you for your loyalty! Best regards, Francisca Maria Guest Experience Team

Great Hospitality

TripAdvisor rating 5.0/5

HolidayAXZ TripAdvisor review

All the staff very Nice . Because im gold member they let us do check out until 4pm. And they give us the Gift! The staff in the Restaurant is outstanding as well . Mrs Iin always take care and help us during breakfast. The staff is so nice and helpful. Clean the table with disinfectant without we ask . So convenient! Thank you Mercure we had Ton of fun while little bit away from home.

Dear valued guest, Thank you for staying with us and being our loyal member. We are pleased to know that yet again you had a great stay experience, enjoyed the ambiance of our hotel as well as personalized service delivered by the Team. Thank you for recognizing Mrs. Iin - FB Service Team - she is a truly passionate about hospitality and a true gem of our Mercure Hotel Team. Please know that we have already shared your comments with her, in recognition of their efforts. We look forward to welcoming you back again soon. Yours sincerely, Francisca Maria Guest Experience Team

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