Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,231 reviews

Mövenpick Hotel Jakarta City Centre - Image 1
Mövenpick Hotel Jakarta City Centre - Image 2
Mövenpick Hotel Jakarta City Centre - Image 3
Mövenpick Hotel Jakarta City Centre - Image 4

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,231 reviews

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

Thanks for giving us double room upgrade and arrange a romantic vibes in the room.. perfect service and also very good breakfast.

Dear Mr. S., Thank you for sharing your wonderful feedback following your recent stay with us. We are truly delighted to read your review titled “Service Perfection” and are honored to receive your perfect score. It is a pleasure to know that you and your partner enjoyed the double room upgrade and the romantic room arrangement prepared for your stay. We are especially pleased that our service, breakfast experience, and recognition of your ALL – Accor Live Limitless Gold membership exceeded your expectations. Your appreciation of our welcome drink, welcome amenities, and room upgrade means a great deal to us. We truly appreciate your trust in Movenpick Hotel Jakarta City Centre and your willingness to recommend us to others. It would be our great pleasure to welcome you back for another memorable stay in the near future. Best regards, Ruth Desy Duty Manager

Customer review rating 4.0/5

Syam S. Families - Confirmed reviews ALL

less experience hotel staff….

Dear Mr. S., Thank you for taking the time to share your feedback following your recent family stay with us. We are pleased to know that you generally enjoyed your experience and appreciated our accommodation, cleanliness, dining options, facilities, and smooth check-in and check-out process. At the same time, please accept our sincere apologies for the missed welcome drink and for the aspects of service that did not meet your expectations. This is certainly not the level of experience we aim to provide, and we truly regret the disappointment caused. Your comments regarding our team’s experience and service consistency have been taken seriously and shared with our management for our improvement. We appreciate your honest feedback, as it helps us enhance our service quality and guest recognition, especially for our ALL – Accor Live Limitless members. We hope to have the opportunity to welcome you and your family back in the future and provide you with a more seamless and memorable stay. Best regards, Ruth Desy Duty Manager

Customer review rating 4.5/5

Donatila M. S. Families - Confirmed reviews ALL

Checked in smoothly, staff was helpful and informative, room was quite small but tidy and modern. Loved the ambience, breakfast was complete, kids also loved to stay here. There were many kids activities, such as chocolate hour, movie time, indoor playground, and so much more. Thank you Movenpick for making our stay so memorable. Will come back again.

Dear Ms. Donatila, Thank you very much for taking the time to share your lovely feedback with us. We are delighted to know that you and your family enjoyed a smooth check-in, our warm and helpful team, and the overall ambience of the hotel. It is especially wonderful to hear that your children enjoyed the activities such as Chocolate Hour, movie time, and the indoor playground, and that breakfast and dining met your expectations. Your kind words truly motivate our team. We sincerely appreciate your trust in Mövenpick Hotel Jakarta City Centre and look forward to welcoming you and your family back again for another memorable stay. Warm regards, Tamara Audy Guest Experience Manager

Customer review rating 4.0/5

Johanes C. C. Families - Confirmed reviews ALL

Movenpick hotel is a nice hotel in the heart of Jakarta and I stayed here many times. I booked three rooms as my son and daughter and spouses were with me. As a gold member of AllAccor my room was upgraded to the suite room which was very nice. The other rooms are clean and modern. Breakfast was very delicious as usual. Check in and out was a breeze. One thing need to be improved is the payment system. I couldn't pay through the All Accor site and the Movenpick hotel insist on bank transfer instead of charging my credit card. This is an issue that really bothers me and perhaps preventing me from coming back to this hotel

Dear Mr. C., Thank you for taking the time to share such a detailed review following your recent family stay with us. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty as our valued gold member. We are delighted to know that you and your family enjoyed the comfort of our rooms, including the suite upgrade, as well as our breakfast selection, smooth check-in and check-out process, and the overall cleanliness and service provided by our team. Your kind words are a wonderful motivation for us to maintain our service standards. At the same time, please allow us to extend our sincere apologies for the inconvenience you encountered regarding the payment process. We fully understand how important a smooth and flexible payment experience is, particularly when booking through the ALL Accor App. Your comments regarding the inability to process payment via credit card and the request for bank transfer have been taken very seriously and shared with our management and relevant departments for immediate review and improvement. Please rest assured that we are actively working with our teams to ensure this matter does not impact our guests’ future stays. We genuinely value your honest feedback, as it helps us identify areas where we can improve. We truly hope this experience will not deter you from returning, and we would be grateful for the opportunity to welcome you and your family back for an even more seamless and enjoyable stay. Should you plan another visit, please do not hesitate to contact us directly—we would be more than happy to assist and ensure everything is arranged to your satisfaction. Thank you once again for your trust in Movenpick Hotel Jakarta City Centre. We look forward to welcoming you back very soon. Best regards, Ruth Desy Duty Manager

Customer review rating 4.0/5

Husin S. L. S. Couples - Confirmed reviews ALL

Pleasant

Dear Mr. S., Thank you for taking the time to share your feedback following your recent stay with your partner at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you found your stay pleasant and appreciated our service and convenient location. Your positive remarks are truly valued and encourage our team to continue delivering a welcoming experience. At the same time, we sincerely thank you for your constructive comments regarding accommodation, cleanliness, breakfast selection, WiFi speed, and ease of access. Please accept our apologies for any inconvenience caused. Your feedback has been shared with the relevant teams, as it helps us identify areas where we can further improve our services and facilities. We also appreciate your recognition of our sustainability efforts, including the in-room reminders, and thank you for your loyalty as an ALL Silver member. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable experience. Best regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 295 reviews 8.7/10 Location
  • 665 reviews 8.4/10 Room
  • 905 reviews 9.2/10 Service
  • 11 reviews 3.5/10 WiFi
  • 430 reviews 9.6/10 Vibe
  • 361 reviews 8.8/10 Breakfast
  • 353 reviews 9.4/10 Cleanliness
  • 233 reviews 6.7/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta