Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,100 reviews

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Mövenpick Hotel Jakarta City Centre - Image 1
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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,100 reviews

Customer review rating 2.0/5

D. D. Business - Confirmed reviews ALL

Nice location, right at the heart of street food scene in Jakarta. The hotel was built in the early 2000s and has switched management for at least twice. After the recent major renovation, the hotel feels new from afar but many details fall short. First, the guest room door feels old without any new locking system. Once, my door was not locked properly for hours after the staff entered while I was not there because the chain lock head was stuck at the door gap. Looking at the scratches around the door, it is possible that this happen often. This is a major security issue especially with my belongings just being left in the room. Second, the bathroom floor material is very slippery when wet. The solution given was additional rubber bath mat that feels awful to step on and very dirty with all the gunk sticking under the mat, which I believe was never cleaned. The similar mat was also used in the bathtub which make it very unhygienic. You can at least use a proper transparent 3M shower strip to add grip without sacrificing hygiene and aesthetic. Bath amenities was quite questionable without any brand for its bulk sized bottles. Bed linen has questionable stains and there were no pillow selection. The room itself was mostly decent. It was just a let down that the smart TV does not have additional connectivity for Apple products. The room floor corridor sometimes gives out too much perfumed scent that sting. While the hotel advertise an executive lounge, there was none at the property and somehow there won't be any. Suite guests and Platinum Members will only be given meal services like afternoon tea and cocktail hours in the restaurant area. There are no lounge that guests could visit at any time during their stay. Now the service. while the checking in process was smooth, beyond that everything went awry. I asked to pick up laundry one evening, no one showed up for more than 30 minutes. It was after I called back that the staff finally picked it up. During breakfast, ordering a la carte menu was painfully long to wait. Once, my satay order did not come up after more than 30 mins, I was quite in a rush so I decided to leave. Complete staffs were rarely standing by at the reception, many times I saw only one or two staffs handling many guests which ended up people queing for too long. There were almost not a single time I saw any staff member handling the Accor member desk. As a Platinum member, the 2pm late check out was not available, although, I was given an early 11am check in the days before. While the hotel has potentials, it seems like many things are overlooked in terms of making it a decent property to leisurely stay in. Mind you this hotel has been operating for more than one year, so there should be many feedbacks that could potentially bring improvements towards their services, but somehow it is the reality. For a business stay, this might be an OK hotel to choose, but for a vacation, especially staying in, there are too many better hotel to choose in Jakarta.

Dear Mr. D., Thank you for taking the time to share such a detailed and candid review following your recent business stay at Mövenpick Hotel Jakarta City Centre. Please allow me to sincerely apologize for the shortcomings you experienced, particularly as a valued ALL – Accor Live Limitless Platinum member. We are truly concerned to learn about the security issue related to your guest room door. This matter is taken extremely seriously, and your feedback has been escalated to our Engineering and Housekeeping teams for urgent inspection and corrective action to ensure guest safety at all times. Your comments regarding the bathroom floor, bathmats, cleanliness, bed linen condition, and overall hygiene standards are deeply regretted and fall below the level of comfort we aim to provide. We appreciate your constructive suggestion regarding alternative anti-slip solutions and assure you that this is being reviewed as part of our ongoing improvement plans. We also apologize for the inconvenience caused by delayed laundry pickup, slow à la carte breakfast service, and experiences at the Front Desk counter. Your feedback has been shared with the respective department heads for immediate follow-up and retraining where necessary. Regarding the executive lounge, please note that a dedicated Club Lounge area is not available at this property; therefore, lounge benefits for eligible guests are provided at our designated restaurant. Nevertheless, we regret that this arrangement did not meet your expectations and appreciate your honest feedback. We also take note of your observations regarding corridor fragrance, room amenities, in-room technology, and member recognition. These insights are invaluable as we continue refining our post-renovation standards and service delivery. While we understand that your experience did not meet expectations, we are grateful for the time and effort you invested in providing feedback, as it allows us to address gaps and improve meaningfully. Should you be open to it, we would appreciate the opportunity to regain your trust and deliver a significantly improved experience on a future visit. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 2.0/5

Feifei Y. Business - Confirmed reviews ALL

1. The TV in 2105 room open automatically 2 times. Even after the technician checked, it opens at 6:00 am next day again. 2. the quilts is too thick, not suitable. There should be one thick and one thin quilt. During 4 days there, I can not find the best temperature of air conditioner to adapt to this quilt. So, can not sleep well all days.

Dear Mr. Feifei Y., Thank you for taking the time to share your detailed feedback with us. We truly appreciate your honesty, as it helps us improve our services and ensure a more comfortable experience for all our guests. First and foremost, please accept our sincere apologies for the inconvenience caused by the TV in your room turning on automatically, as well as the discomfort you experienced with the quilt and room temperature. We understand how these issues affected the quality of your rest during your four-night stay, and we are very sorry that we were not able to provide the comfort you expected. Regarding the TV issue, we have forwarded this matter to our Engineering team for deeper inspection to ensure that this does not happen again to future guests. Your suggestion to provide both thick and thin quilt options is very valuable, and we will review this with our team to improve our bedding arrangements for better guest comfort. Although we sincerely regret that your stay did not fully meet your expectations, we are truly grateful for the constructive feedback you have shared. Your comments help us better understand what is most important to our guests and guide us in continuously improving the quality of our services. We hope that we will have the opportunity to welcome you back in the future and provide you with a more pleasant and seamless experience. Best regards, Ruth Desy Duty Manager

Customer review rating 4.0/5

Patrick I. Families - Confirmed reviews ALL

I was enjoying my stay there but the parking experience was awfull, especially when there is a wedding.

Dear Mr. Patrick I., Thank you for taking the time to share your experience following your recent stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you enjoyed a good rest, appreciated the cleanliness of our hotel, and found comfort in our accommodation, breakfast offerings, and gym facilities. At the same time, please accept our sincere apologies for the inconvenience you experienced with parking. We understand how challenging this can be, and we truly appreciate you highlighting this matter. We are reviewing our arrangements to ensure smoother access and prioritization for in-house guests moving forward. We are also sorry to learn that some members of our team were not as attentive as expected. To help us address this issue more accurately, we would be grateful if you could share further details regarding the situation—such as when it occurred or which area or service was involved. Your feedback is very valuable for us to improve and ensure a better experience for your future stays. Thank you as well for your comments regarding the Wi-Fi and welcome drink. We will continue refining these areas to enhance overall guest satisfaction. We truly appreciate your constructive feedback. We hope to have the opportunity to welcome you back for a smoother and more enjoyable stay. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

Arga R. D. Business - Confirmed reviews ALL

Will be back, recommended hotel

Dear Mr. Arga R. D., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a good stay and that you would recommend our hotel and return in the future. We are especially pleased that your experience—from arrival and check-in to accommodation, cleanliness, Wi-Fi, and service from our team—met your expectations. As a valued ALL Platinum member, your satisfaction means a great deal to us, and we truly appreciate your continued trust and loyalty. We’ve also noted your feedback on breakfast and our sustainability initiatives. Your insights are valuable and will be shared with the relevant departments as we continue to refine our guest experience and environmental efforts. It was a pleasure to host you, and we look forward to welcoming you back on your next business trip. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 3.5/5

Prof W. P. Business - Confirmed reviews ALL

The room is okay, but the coffee machine did not work properly. There were no free TV channels.

Dear Prof. W. P., Thank you very much for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are pleased to hear that you found our location convenient and that your overall experience was positive. Please accept our sincere apologies for the inconvenience you experienced with the coffee machine. We have shared your comments with our team to ensure that this is addressed promptly so that future stays are more seamless. Regarding the TV channels, we would like to kindly ask if you had the opportunity to inform our team during your stay about any difficulty in accessing them. All our rooms are equipped with complimentary TV channels, and our team is always available to assist guests to ensure they can fully enjoy this service. Your feedback helps us improve the quality of service we provide, and we appreciate you bringing this matter to our attention. We truly value your insights and hope to have the pleasure of welcoming you back in the near future for an even more comfortable and enjoyable stay. Warm regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 270 reviews 8.7/10 Location
  • 603 reviews 8.6/10 Room
  • 814 reviews 9.2/10 Service
  • 9 reviews 5.1/10 WiFi
  • 398 reviews 9.8/10 Vibe
  • 335 reviews 8.7/10 Breakfast
  • 320 reviews 9.2/10 Cleanliness
  • 209 reviews 6.5/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.