Dear Ms. Angelina C., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed your staycation and appreciated the birthday decorations, mirror art, and card. It is our pleasure to create memorable experiences for our guests, and we are thrilled that we could contribute to your special day. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. R. and Mrs. D., Thank you for your incredibly kind words and for sharing your wonderful experience with us. It truly means a lot to our team to know that you found our hotel fantastic and, most importantly, that the warmth and helpfulness of our colleagues made your stay a memorable one. We are especially happy to hear that our team was attentive and accommodating throughout your visit. We are also delighted that your booking experience was seamless. Knowing that everything came together smoothly and allowed you to simply enjoy your time with us is exactly the experience we hope to create for every guest. Your perfect rating and generous recommendation are a wonderful recognition of our team’s efforts. We will certainly share your lovely feedback with our colleagues, as it will mean a great deal to them. Thank you again for choosing Mövenpick Hotel Jakarta City Centre, Mr. R. and Mrs. D.. It was our pleasure to have you with us, and we sincerely hope to welcome you both back on your next visit to Jakarta. Warmest regards, Ruth Desy Duty Manager

Dear Mr. Lionardus, Thank you for sharing your detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location, breakfast, comfortable accommodation, and hotel facilities, and that you are already looking forward to returning. We also sincerely appreciate you bringing the service hiccups during the evening cocktail session and breakfast to our attention. While we are pleased that our team was able to respond and follow up with you after your departure, we regret that these experiences did not fully meet the standards we aim to provide. Your comments are valuable and will be shared with the relevant teams as we continue working to improve our service consistency. As a valued ALL Accor Platinum member, we truly appreciate your continued loyalty and your generous recommendation. It is wonderful to know that, despite the minor shortcomings, you had an overall enjoyable stay. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and providing you with an even smoother and more enjoyable experience on your next visit. Warm regards, Ruth Desy Duty Manager

Dear Mr. Zico, Thank you for taking the time to share such a wonderful review following your stay at Mövenpick Hotel Jakarta City Centre. It is truly heartwarming to know that you chose to celebrate your mother’s 60th birthday with us, and we are delighted that we could be part of such a special family occasion. We are especially pleased to hear that everything was well prepared and that you enjoyed your stay, from the accommodation and breakfast to the service provided by our team. As a valued ALL Accor Platinum member, your continued trust and loyalty mean a great deal to us. Your generous feedback is a wonderful encouragement for the entire team, and we will certainly share your kind feedback with them. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Jakarta City Centre for many more memorable celebrations in the future. Warm regards, Ruth Desy Duty Manager

Dear Ms. Anke S., Thank you for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Jakarta City Centre. We are pleased to hear that you enjoyed our central location and found your room very clean. We are also especially grateful for your kind words regarding Dina. We will certainly share your appreciation with her, as we are sure it will be a great motivation for her. At the same time, we sincerely apologize for the inconvenience you experienced during check-in. While smoking or non-smoking room requests are subject to availability and based on the original room type booked, we understand your concern, especially as you had made your booking well in advance. We sincerely regret that the initial room arrangement did not meet your expectations. We are glad that Dina was able to step in and find a suitable solution by arranging a room upgrade. Your feedback regarding how we handle similar situations has been shared with the relevant team, as we continuously strive to improve our service and ensure that our guests feel well taken care of from the moment they arrive. Thank you once again for your honest feedback and for recognizing Dina’s efforts. We truly appreciate your trust in Mövenpick Hotel Jakarta City Centre and hope to have the pleasure of welcoming you back for a smoother and more enjoyable experience in the future. Warm regards, Ruth Desy Duty Manager

Dear Mr. K., Thank you for taking the time to share your detailed feedback following your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a wonderful experience with us and enjoyed our convenient location, beautifully renovated suite, and wide selection of food and beverage options. It is also wonderful to hear that Joshua from our restaurant team made your dining experience more enjoyable through his recommendations and warm service. We will certainly share your kind recognition with him and the team. At the same time, we sincerely appreciate your feedback regarding the sound insulation and the ventilation in the powder room. We regret that these aspects affected your comfort, and please be assured that your comments have been shared with our management for further review and improvement. Thank you once again for your valuable feedback and for recommending Mövenpick Hotel Jakarta City Centre. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay on your next visit. Warm regards, Ruth Desy Duty Manager

Dear Ms. Friska R., Thank you for sharing your wonderful experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your room to be clean, cozy, and beautifully decorated, and that our staff provided warm and friendly service. Your recommendation means a great deal to us, and we look forward to welcoming you back for another memorable stay in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Henriko H., Thank you for sharing your delightful experience during your wedding anniversary celebration at Mövenpick Hotel Jakarta City Centre. It is heartwarming to know that Ariel and Intan from our Guest Experience team made your stay memorable with their thoughtful decorations. We strive to create special moments for our guests, and your appreciation will surely motivate our team. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Steven D., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you consistently enjoy your experiences with us, particularly appreciating our friendly staff, cleanliness, and dining options. Your feedback is invaluable and motivates our team to maintain our high standards. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Nur H. A. J., Thank you for taking the time to share such a wonderful review following your first stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had such a pleasant and comfortable stay with us, and that you felt well taken care of throughout your visit. It is especially rewarding to hear that you appreciated the cleanliness, security, and safety of the hotel, as well as the warm and welcoming service from our team. We are also pleased that you enjoyed our breakfast and high tea selections, as well as your dining experience at Ginger Flower. Your kind words about our colleagues greeting guests with a smile and personally accompanying you to your table truly mean a lot to us. Creating a warm and memorable experience for our guests is something we take great pride in. We are grateful for your generous rating and for your continued trust as an ALL Accor member. Your feedback is a wonderful encouragement for our entire team to continue delivering heartfelt and attentive service. It was our pleasure to have you with us, and we sincerely look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. Puay L. L., Thank you for taking the time to share your experience following your stay at Mövenpick Hotel Jakarta City Centre, and for your kind appreciation of our breakfast selection. Please accept our sincere apologies for the disappointing experience you encountered, particularly regarding the cockroach found around the bathroom sink on the last day of your stay. We fully understand how unpleasant and concerning this must have been, especially when it comes to the cleanliness and comfort of your room. We are equally sorry that the handling of your concern by our team did not meet your expectations. We understand your frustration and have taken your feedback seriously as an opportunity to review and improve how such concerns are handled. We also sincerely regret the inconvenience you experienced with your room key following the late check-out arrangement. We understand how frustrating this must have been, particularly after the earlier experience. Your feedback has been shared with our management team for further review and improvement. We are committed to ensuring that our service standards are consistently maintained throughout every stage of our guests’ stay. We sincerely hope to have the opportunity to welcome you back and restore your confidence in Mövenpick Hotel Jakarta City Centre by providing you with the comfortable and attentive experience you should expect from us. Warm regards, Ruth Desy Duty Manager

Dear Mr. L., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that the cleanliness of your room fell short of your expectations. We understand how disappointing it must have been to find marks on the bed sheets and quilt upon arrival, particularly when you expect your room and bedding to be clean and properly prepared. We also sincerely apologize for the concern regarding the bath towels being placed near the toilet. This is certainly not the level of cleanliness and attention to detail we expect to deliver to our guests. We also apologize that you had to wait for your invoice after specifically requesting it by email. We regret that we did not handle your request in a timely manner and understand the inconvenience this may have caused. Please be assured that your comments have been shared with our Housekeeping and Front Office teams so that we can review the matter carefully and make the necessary improvements to ensure a better experience for our guests in the future. At the same time, we are very pleased to know that you had a positive check-in experience and that one of our team members made a good impression. We truly appreciate you taking the time to recognize his service, and we will be sure to share your kind feedback with him. Mr. L., we sincerely value your feedback and apologize that your stay did not meet the standards we strive to uphold. We truly hope to have the opportunity to welcome you back and restore your confidence in Mövenpick Hotel Jakarta City Centre with a much-improved experience. Warm regards, Ruth Desy Duty Manager

Dear Ms. Nisah M., Thank you for your wonderful review and for choosing Movenpick Hotel Jakarta City Centre for your stay. We are delighted to know that you had a comfortable and enjoyable experience with us. It is wonderful to hear that you were pleased with our customer service, well-equipped room, breakfast selection, cleanliness, Wi-Fi, and overall service. We are especially grateful for your kind recognition of our Restaurant Manager at Ginger Flower for the attentive service provided during breakfast on 8 September. We will be delighted to share your appreciation with the team, as such recognition is a great motivation for us to continue delivering exceptional hospitality. Thank you as well for your kind recommendation and for your continued support as an ALL Accor Classic member. We look forward to welcoming you and your partner back to Movenpick Hotel Jakarta City Centre for another comfortable and memorable stay. Warm regards, Ruth Desy Duty Manager

Dear Mr. M., Thank you very much for taking the time to share your experience with us. I truly appreciate the openness and detail of your feedback. I am pleased to know that you enjoyed the condition of our hotel and found your room spacious and clean. It is also encouraging to know that there were several aspects of your stay that you appreciated. That said, I am genuinely sorry to learn about your experience during breakfast. I understand from your feedback that the concern was not about the breakfast arrangement itself, but about having to clarify the matter several times while you were already enjoying your meal. We sincerely regret that this left you feeling uncomfortable. Our intention is always to ensure that any clarification regarding a reservation or breakfast entitlement is handled smoothly, respectfully, and with the appropriate discretion. In this instance, we acknowledge that we could have managed the communication better, and your feedback has been personally noted and shared with the relevant teams for further review. We also appreciate your comments regarding the bathroom amenities and Wi-Fi connection. These details may seem small, but they are important in creating a comfortable and complete guest experience, and we are grateful that you brought them to our attention. Mr. M., thank you again for giving us the opportunity to learn from your experience. We value your trust as an ALL Accor Gold member, and I sincerely hope that we will have the opportunity to welcome you back and provide you with the warm, thoughtful, and seamless experience that we aim to deliver to every guest. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Dwi H. S., Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay to be comfortable. At Mövenpick Hotel Jakarta City Centre, we strive to provide our guests with the highest level of comfort and service. Your feedback serves as a great motivation for our team. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Elaine, Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Jakarta City Centre. We are pleased to know that you had an overall good experience and that our team, cleanliness, and service contributed positively to your stay. We also appreciate your kind recommendation and loyalty as an ALL Accor member. Please accept our sincere apologies for the intermittent hot water and the slight sewage smell you experienced in the bathroom. We understand how important these aspects are for a comfortable stay. Your comments have been shared with our Engineering and Housekeeping teams for further inspection and corrective action. We also appreciate your feedback regarding the internet connection speed and our Chinese restaurant. Your comments are valuable in helping us identify areas where we can improve. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you and your family back to Mövenpick Hotel Jakarta City Centre for an even more comfortable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Jackson J., Thank you for taking the time to share your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you had a comfortable stay and enjoyed our wonderful breakfast offerings. It is gratifying to know that our team provided you with helpful service and that you appreciated the special tour of our facilities. We take great pride in our commitment to guest satisfaction, and it is wonderful to hear that your children found the activities enjoyable and that you were pleased with our selection of restaurants. We strive to create a memorable experience for all our guests, and it is rewarding to know that the ambiance and photo spots added to your visit. Your feedback is invaluable to us, and we look forward to welcoming you and your family back in the future to create more enjoyable memories together. Best regards, Lanang Satrio Duty Manager

Dear Ms. Eva L.. On behalf of the entire team at Mövenpick Jakarta City Centre, thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your stay, from the cheerful and helpful service of our team and Concierge to our signature Chocolate Hour, well maintained rooms, and convenient location. It is especially heartwarming to know that our recommendations helped you discover and enjoy more of Jakarta. Your kind words are a great motivation for the entire team, and we truly appreciate your support. We look forward to welcoming you back to Mövenpick Jakarta City Centre for another memorable stay. Warm regards, Lanang Satrio Duty Manager

Dear Mr Fany A., On behalf of the entire hotel team, thank you very much for sharing your wonderful experience at Mövenpick Jakarta City Centre. We are delighted to hear that you had such a memorable stay with us and, in particular, that you felt warmly welcomed by Mas Bimo upon arrival. We will be sure to share your kind words with him, as we know how much such recognition means to our team. We are also pleased that our recommendations for a great date spot added something special to your stay. It is always our pleasure to share local recommendations and help our guests make the most of their time in Jakarta. Your kind feedback is truly appreciated and serves as great motivation for our team to continue delivering warm, genuine, and memorable hospitality. Thank you once again for choosing Mövenpick Jakarta City Centre. We look forward to welcoming you back soon and creating another wonderful experience for you. Best regards, Lanang Satrio Duty Manager