Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,394 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,394 reviews

Customer review rating 5.0/5

Eppy D. A. /. H. /. S. Business - Confirmed reviews ALL

Good

Dear Mr. Eppy D. A., Warmest greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share your feedback following your recent stay with us. We are truly delighted to know that you had a comfortable and overall enjoyable experience. It is very rewarding to learn that you were satisfied with many aspects of your stay, including our accommodation, cleanliness, breakfast, and the service provided by our team. Your perfect ratings in these areas are greatly appreciated and serve as encouragement for us to continuously deliver excellent service. At the same time, we sincerely thank you for highlighting your experience regarding the Wi-Fi connection, particularly in terms of ease of access and speed. Please accept our apologies for any inconvenience caused. Your feedback has been shared with our technical team for further improvement to ensure a more seamless experience for our guests in the future. Thank you once again for your kind recommendation. We truly look forward to welcoming you back for an even better stay in the near future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Milka S. Couples - Confirmed reviews ALL

I recently stayed at Mövenpick Hotel Jakarta for 7 nights and 8 days, and overall it was a very pleasant experience. I would like to give special thanks to a few staff members who made my stay even more memorable. First, Ileana from HRD was incredibly helpful in assisting me with the booking process. She made everything smooth and stress-free from the beginning. During my stay, Alyssa, one of the Guest Service Agents, was very welcoming and efficient when helping me with the check-in process. Her professionalism and warm attitude really set a great first impression. Lastly, I’d like to appreciate Tamara, also a Guest Service Agent, who assisted me during check-out. She handled everything quickly and ensured that my departure was just as seamless as my arrival. I also had the opportunity to enjoy lunch at Song Xiang Lou, the hotel’s Chinese restaurant, and it was a great experience. The food was delicious, authentic, and well-presented, adding even more enjoyment to my stay. Overall, I had a comfortable and enjoyable stay. The service was excellent, and the staff truly made a difference. I would definitely consider staying here again in the future.

Dear Ms. Milka S., Warmest greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share such a detailed and wonderful review following your recent stay with us. We are truly delighted to know that you had a comfortable and pleasant experience during your 7-night stay. It brings us great pride to learn that several of our team members made a positive impact on your visit. Your kind recognition of Ileana, Alyssa, and especially your appreciation during the check-out process with myself, is sincerely valued. Please rest assured that your compliments will be shared with the team, as it will certainly motivate us to continue delivering heartfelt service. We are also pleased to know that you enjoyed your dining experience at Song Xiang Lou. Your feedback regarding the food presentation and authenticity is greatly appreciated. At the same time, we have taken note of your rating regarding cleanliness and lunch experience, and we will certainly review this internally to ensure further improvements. Thank you once again for your kind recommendation and for choosing to stay with us. We truly look forward to welcoming you back for another memorable experience in the near future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Kareen Y. S. Families - Confirmed reviews ALL

Always a pleasure staying at Mövenpick Jakarta as a returning guest. Thank you, Tamara Audy, for the kind and welcoming hospitality.

Dear Ms. Kareen, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to know that you had such an exceptional experience and that we continue to be your preferred choice when visiting Jakarta. Your kind words regarding the warm and welcoming hospitality provided by Tamara Audy are greatly appreciated. We will certainly share your compliments with her, as it will serve as a great encouragement to continue delivering heartfelt service to our valued guests. We are also pleased to learn that you were satisfied with all aspects of your stay, from your arrival and accommodation to our breakfast selection, cleanliness, and overall service. Your perfect ratings and your recommendation, especially as a valued ALL – Accor Live Limitless Gold member, mean a great deal to us. It is always a pleasure to welcome you and your family, and we look forward to hosting you again for another memorable stay in the near future. Best regards, Ruth Desy Duty Manager

Customer review rating 5.0/5

Antony C. Solo - Confirmed reviews ALL

I stayed just one night as Platinum but was extremely impressed. At the Front Desk: Ruth and Anita checked me in perfectly. Extremely efficient. Yolanda is extremely proactive and also extremely efficient. Reho and Imam were very friendly as I waited for breakfast. Tamara is also very friendly and kindly explained some important aspects of the hotel. On the F&B side: Josephine and Mutia run a tight ship and are extremely helpful and energetic. Chefs Fikri and Calista do a great job at breakfast and Chocolate Hour. Dian is always enthusiastic and kind, and Dede is really an expert at handling Evening Cocktails. He does a great job also. Breakfast and Evening Cocktails were excellent, as was my room and the hotel in general. Afternoon Tea was a little weak but it didn't matter. My only disappointment is that the Executive Lounge is still not open. I hope that this will open as soon as possible.

Dear Mr. Antony C., Thank you for taking the time to share your positive feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you had a wonderful experience and found our team members to be efficient and friendly. It is always gratifying to know that our efforts in providing exceptional customer service have resonated with our guests. I appreciate your kind words about our staff, including Ruth, Anita, Yolanda, Reho, and Imam. They strive to create a welcoming atmosphere for our guests and it is heartening to know that their dedication has made a positive impact during your stay. I will ensure that your compliments are shared with them as recognition of their hard work. It is also rewarding to hear your feedback regarding our food and beverage team, including Josephina, Mutia, Fikri, Calista, Dian, and Dede. Our culinary team is committed to delivering high-quality dining experiences, and I am glad that you enjoyed the breakfast and Evening Cocktails. Your observation about the Afternoon Tea has been duly noted, and we will certainly take that into consideration as we continuously strive to improve our offerings. I understand your disappointment regarding the Executive Lounge during your stay. We appreciate you sharing your feedback, and thank you for your kind understanding. We look forward to welcoming you back in the future for another memorable stay. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 5.0/5

Jun Y. Business - Confirmed reviews ALL

Good location and good service

Dear Mr. Jun Y., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and our service to your satisfaction. Our team strives to create a cozy atmosphere for all our guests, and your feedback reaffirms their efforts. Best regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 336 reviews 8.6/10 Location
  • 757 reviews 8.6/10 Room
  • 1,037 reviews 9.3/10 Service
  • 13 reviews 5.8/10 WiFi
  • 478 reviews 9.7/10 Vibe
  • 416 reviews 9/10 Breakfast
  • 409 reviews 9.1/10 Cleanliness
  • 269 reviews 7.2/10 Comfort

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