Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,470 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,470 reviews

Customer review rating 5.0/5

Zhengyuan C. Business - Confirmed reviews ALL

this is the second time I have been stayed movenpick jakarta, love this place

Dear Mr. Zhengyuan C., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are truly delighted to know that your second stay with us felt “like a home” and that you continue to love staying at our hotel. Your kind words are the greatest encouragement for our team. We also appreciate your positive ratings for our team service, check-out experience, WiFi, and sustainability efforts. At the same time, your feedback regarding the accommodation and cleanliness has been noted, as we continuously strive to improve and deliver even better experiences for our guests. Thank you once again for your trust and support. We look forward to welcoming you back for your next visit to Jakarta. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

Rinaldi H. Families - Confirmed reviews ALL

We stay here quite often, all good. We think the breakfast here is the best, even compared to other Accor high-end hotels. But this time, something changed. The special breakfast order is no longer available. It's still good overall, but used to be top tier, now just ok

Dear Mr. Rinaldi H., Thank you very much for sharing your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We truly appreciate your continued trust and loyalty to our hotel, and we are pleased to know that you still enjoyed many aspects of your stay, including the accommodation, cleanliness, and service provided by our team. At the same time, we regret to learn that the breakfast experience did not fully meet your expectations on this occasion. Your feedback regarding the changes to the breakfast offerings has been well noted and shared with our team for further evaluation, as we continuously strive to enhance our guest experience. Thank you once again for your valuable feedback. We look forward to welcoming you back again in the near future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 2.0/5

Muhammad N. H. B. A. A. Friends - Confirmed reviews ALL

Given that this is a five-star hotel and a reputable brand, I feel that practices such as reusing room card holders and worn-out room cards should be avoided, primarily for hygiene reasons, which I strongly believe should be upheld. Additionally, it would be prudent to inform guests in advance if their room is a connecting room, as noise from neighboring guests can be disruptive, especially for light sleepers. This is something I didn’t expect to experience in a 5 star hotel.

Dear Mr. Muhammad N. H. B. A. A., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We sincerely regret to learn that your experience did not meet your expectations, and we truly appreciate your candid feedback. Please accept our apologies for the inconvenience caused by the condition of the room card and holder, as well as the discomfort you experienced due to the connecting room arrangement and noise disturbance. We understand how important comfort, hygiene, and rest are, especially in a five-star hotel environment. We are also sorry to hear that you felt a lack of engagement and personal attention from our management team during your stay. Your comments regarding the human touch and guest care are taken very seriously, and we deeply regret that we did not provide the level of hospitality you rightfully expected from us. Please rest assured that your feedback has been shared with the relevant departments for immediate review and improvement, particularly regarding room allocation communication, guest interaction, and room presentation standards. Thank you once again for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much more pleasant experience in the future. Best regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

Muhammat N. M. Couples - Confirmed reviews ALL

Very Good Experience stay with good and dedicated and friendly staffs

Dear Mr. N. M., Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know you had a very good experience and appreciated our convenient location, friendly and dedicated team, as well as the smooth booking process through the Accor ALL App. It is also great to hear you were satisfied with the cleanliness, room comfort, and overall stay experience. Thank you once again for your kind words and for recommending us. We look forward to welcoming you back again soon. Best regards, Ruth Desy Duty Manager

Customer review rating 4.5/5

Kamarudin A. Families - Confirmed reviews ALL

We stayed for 4 nights, the room was clean and cosy, bed and pillows were just right, we were able to sleep well every night, amenities in the room was good and sufficient. Staff were very friendly, polite and knowledgeable, during breakfast we were attended by Ridho who briefed us on what’s available at the buffet, He recommended us to try the Jamu drinks, it was very good and refreshing. While clearing plates and glasses, Kiara greeted us politely and chatted with us, she suggested us to try the meat ball noodle or the laksa, we were delighted with her soft courteous manner. We met Ridho and Kiara again during ‘chocolate time’ and they assisted us on the desserts, we had japanese milk pudding, coffee jelly and matcha soft ice cream among others at their suggestion. We had dinner at wilde cut and was attended by Biqi who help us choose items in the menu according to our dietary needs, Malek help to serve in warm and friendly gestures. We had a good spa session at Le Jardine and attended by therapist Indah and Ummi, they were very skilled in handling us in the therapy room, ensure calmness, soothing and relaxing atmosphere, cautiously not making any sound that would effect our relaxation. We enjoyed the therapy and felt rejuvenated.

Dear Mr. Kamarudin A., Thank you for taking the time to share such a detailed and thoughtful review following your recent stay at Movenpick Hotel Jakarta City Centre. We are truly delighted to know that you had a pleasant, comfortable, and enjoyable stay with us. It is wonderful to hear that you appreciated the cleanliness and comfort of your room, as well as the quality of the amenities which contributed to a restful night’s sleep throughout your visit. Your kind recognition of our team members means a great deal to us. We are especially pleased to hear your compliments for Ridho and Kiara for their attentive service during breakfast and chocolate hour, as well as Biqi and Malek at Wilde Cut for their warm hospitality and thoughtful assistance with your dining experience. We will also gladly share your appreciation with Anita for her welcoming check-in, and with Indah and Ummi for delivering a relaxing and rejuvenating spa experience. Your kind words will certainly motivate the entire team to continue delivering exceptional service. Thank you once again for your generous feedback and recommendation. It was truly a pleasure to have you and your family with us, and we look forward to welcoming you back for another memorable experience in the near future. Best regards, Ruth Desy Duty Manager

Other web-users rate our hotel

  • 371 reviews 8.8/10 Location
  • 811 reviews 8.8/10 Room
  • 1,099 reviews 9.3/10 Service
  • 13 reviews 5.8/10 WiFi
  • 510 reviews 9.7/10 Vibe
  • 447 reviews 9.2/10 Cleanliness
  • 445 reviews 8.9/10 Breakfast
  • 299 reviews 7.6/10 Comfort

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