Dear Mr Joseph M.. Thank you very much for staying with us and for taking the time to complete the guest survey. We truly appreciate your feedback and support. Please accept our sincere apologies for the inconvenience you experienced upon arrival. After travelling for 24 hours from Montreal, we completely understand how tiring the journey must have been, and we truly apologize that your arrival experience was not as smooth and seamless as it should have been. Regarding your arrival shortly after midnight on September 4, we fully understand your expectation to be able to check in upon arrival. As the reservation was made through a third party provider, the booking was registered with a September 4 check in date and our standard check in time of 2:00 PM. For future stays, we would be delighted to assist with arranging an earlier arrival whenever possible. When a reservation is made directly through our official website or directly with the hotel, we are able to communicate and coordinate such requests with you in advance, allowing us to better prepare and explore the most suitable options for your arrival. We sincerely apologize that we were unable to make the process as smooth as you had expected on this occasion, and we appreciate your understanding. We sincerely apologize that the dining voucher, room change, and chocolate event did not meet your expectations and, ultimately, affected your overall experience with us. We truly understand that even the smallest details can make a meaningful difference, especially during a short stay. Thank you for sharing your feedback with us, it is truly valuable and will be taken into consideration as part of our continuous improvement. We are delighted to hear that you had an excellent breakfast experience with us. Your kind words will certainly make our breakfast team happy, and we look forward to sharing your appreciation with them. Should you have any plans to stay with us, please feel free to reach out to me directly. It would be my pleasure to personally assist with your arrangements and ensure a more seamless and enjoyable experience from the moment you arrive. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Mövenpick Jakarta City Centre and provide you with the warm and memorable experience you deserve. Lanang Satrio, Duty Manager Mövenpick Jakarta City Centre

Dear Mr Michael K., Thank you for staying with us and for taking the time to complete the guest survey. We truly appreciate your feedback and support. We’re delighted to hear that you had a comfortable stay and enjoyed our clean facilities, top notch breakfast, and especially the friendly and helpful service from our team. Your kind words mean a lot to us and will certainly be shared with the team. We look forward to welcoming you back for another enjoyable stay! Best regards, Lanang Satrio Duty Manager

Dear Mr. Syed S., Thank you for your positive feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our central location convenient and that our amenities, especially the gym, contributed to a comfortable experience. It is always encouraging to know that our staff's efforts to provide polite and cooperative service are appreciated. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Syaza M. B. I. M., Thank you for taking the time to share your delightful experience at Mövenpick Hotel Jakarta City Centre. We are thrilled to hear that you enjoyed the ambiance, found our accommodations pleasant, and appreciated the hospitality of our staff. It is also wonderful to know that you enjoyed our breakfast offerings. Your kind words will be shared with the team, as they strive to provide the best for our guests. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Kwok H. W., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our breakfast offerings, chocolate hour, and found our location to your liking. It is also wonderful to know that our staff contributed to your positive experience. We look forward to welcoming you back for another perfect stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Ibrahim K., Thank you for your kind words regarding your recent experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you and your wife had a wonderful stay and appreciated the attentive service, delicious breakfast, and the cleanliness of your room. Your recommendation to friends and family is greatly valued, and we look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Suvictor B., Thank you for your wonderful feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed your experience and found the room to your satisfaction. Our team takes great pride in ensuring that every detail contributes to a memorable stay. We look forward to welcoming you back for another exceptional visit in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Jun L. Y., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you for taking the time to share your feedback with us and for choosing to stay with us. We are pleased to know that, overall, you had a good stay and appreciated our convenient location. However, we sincerely regret that several aspects of your accommodation did not meet your expectations. We are particularly concerned to learn about the empty shower gel dispenser upon your first use, as well as the issue with the shower head not staying securely in place. Please accept our sincere apologies for these inconveniences. Your feedback has been shared with our Housekeeping and Engineering teams for their immediate attention and improvement. We also appreciate your comments regarding the workspace and Wi-Fi experience. While the room layout and furniture are designed to accommodate the general needs of our guests, we understand that a larger workspace may be more suitable for guests with specific working arrangements. Your valuable feedback will certainly be taken into consideration as we continuously look for ways to enhance our guest experience. As a valued ALL Silver member, your feedback is especially important to us, and we truly appreciate your honest comments. We sincerely hope to have another opportunity to welcome you back and provide you with a much more seamless and comfortable stay. Warm regards, Tamara Audy Guest Experience Manager

Dear Ms. Guo Y., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you appreciated our service and found our location convenient for your activities. Our proximity to Jiexpo and nearby attractions is indeed a highlight for many of our guests. We look forward to welcoming you back on your next visit. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Adi P. R., Thank you for your kind feedback regarding your stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your experience comfortable and suitable for couples. Our team strives to create a welcoming atmosphere, and it is wonderful to know that we succeeded during your visit. We look forward to hosting you again in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Siew H. E. L., Thank you for taking the time to share your experience regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you had a pleasant overall experience and that our staff was able to respond promptly to your inquiries prior to your arrival. It is always gratifying to know that our team's efforts, particularly those of our Front Office Manager and Duty Managers, left a positive impression. We appreciate your feedback regarding the room conditions, specifically the noise from outside and the issues you faced with the bathtub. Your comfort is of utmost importance to us, and we understand how these factors can impact your stay. We are glad to hear that the issue with the bathtub was resolved during your second night, and we encourage you to request a room on the opposite side during your next visit for a quieter experience. We are pleased to know that you enjoyed the Afternoon Tea and chocolate hours, which are indeed highlights of our culinary offerings. Thank you once again for your constructive feedback. We hope to welcome you back in the future, and we look forward to providing you with an even more enjoyable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Suheer D., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that our design, cleanliness, and exceptional service made a positive impression on you. It is our aim to exceed our guests' expectations, and your feedback reassures us that we are on the right track. We look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Esha T., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that your experience in the Deluxe Suite exceeded your expectations and that you found our hotel to be family-friendly. It is wonderful to know that the Accor Plus perks contributed to making your vacation enjoyable and memorable. We look forward to welcoming you back for another delightful stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. G., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you for taking the time to share your feedback with us. We are pleased to know that you enjoyed our breakfast selection, appreciated the friendliness of our team, and found our location convenient. We also noticed that some areas of your stay did not fully meet your expectations. We would be grateful if you could kindly share more about your experience and let us know which aspects we could have improved, particularly regarding your accommodation, cleanliness, check-in experience, and our team service. Regarding the shower drain, please accept our sincere apologies for the inconvenience caused during your stay. We understand how uncomfortable and unpleasant it must have been to experience the drain clogging after only a few minutes of use. Following your feedback at check-out, we coordinated with our Engineering team to inspect the room, and we are pleased to confirm that the drain has now been checked and is functioning properly. Your feedback is very important to us, as it helps us better understand your experience and identify areas where we can improve. Thank you once again for taking the time to share your feedback with us. Warm regards, Tamara AUDY Guest Experience Manager

Dear Ms. Tina T. A. T., Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you found our hotel clean and comfortable, enjoyed the friendliness of our team, and particularly appreciated the wonderful selection offered at breakfast. It is truly encouraging to know that these aspects contributed positively to your experience. At the same time, we sincerely appreciate your constructive feedback regarding our team’s initiative and empowerment. We understand how having to seek managerial approval for simple requests, such as a glass of hot water, can affect the overall guest experience. Your comments are well noted, and we will certainly share them with our team and management to reinforce the importance of taking ownership, exercising appropriate initiative, and finding thoughtful solutions to meet our guests’ needs whenever possible. We are grateful for your honest feedback, as it provides us with a valuable opportunity to improve our service and create a more seamless and personalized experience for our guests. Thank you once again for choosing Mövenpick Hotel Jakarta City Centre and for being a valued ALL – Accor Live Limitless Silver member. We sincerely hope to have the pleasure of welcoming you back and providing you with an even more exceptional experience on your next visit. Warm regards, Tamara AUDY Guest Experience Manager

Dear Mr. Anggi P. p., Thank you for sharing your positive experience during your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our staff, particularly Tegar, Olivia, and Taufik, to be kind and helpful. Your feedback is invaluable, and we look forward to welcoming you back for another comfortable stay in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Tiras m., Thank you for taking the time to share your experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found our location convenient and that our staff made a positive impression during your stay. It is always our goal to provide a comfortable atmosphere for our guests, especially during special occasions. We hope to welcome you back in the future for another memorable stay. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Lauw I. L., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your room comfortable and enjoyed our breakfast offerings, along with the unique chocolate hour experience. Your appreciation for our services motivates us to continue providing memorable moments for our guests. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. M., Thank you for sharing your positive feedback and for choosing Mövenpick Hotel Jakarta City Centre for your stay. We are delighted to know that you enjoyed your stay with us. Your kind feedback is greatly appreciated and motivates our team to continue providing warm and attentive service. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Imam Jazuli Duty Manager Mövenpick Hotel Jakarta City Centre