Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,186 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,186 reviews

Customer review rating 3.5/5

Harry W. Solo - Confirmed reviews ALL

This is my 3rd time staying at the hotel. The occupancy was full house so it's understandable if the hotel service was stretched to its maximum limit. The pool area was used for NYE pool party so access was limited. But on the following day (1 Jan) the locker room was opened at 6AM but the locker keys are not available because the keys are stored at the Spa which open later. At 6AM the Sauna & Steam also still non operable. IMHO to ensure a satisfying guest experience, they need to synchronize the operation period of the gym, locker room, swimming pool and spa, not just opening the swimming pool. They don't write down the operation time in the rules/regulation. My other concern is underage kid (toddler) was allowed to enter the gym. From a medical point of view, gym is not a playground for children because it has a risk hazard for kid

Dear Mr. W., Thank you for taking the time to share your detailed feedback following your recent stay with us and for choosing Mövenpick Hotel Jakarta City Centre for the third time. Please accept our sincere apologies for the inconveniences you experienced, particularly regarding the wellness facilities, operational coordination, and overall service consistency during the peak New Year period. While the high occupancy and special events impacted some services, we fully understand that this should not have affected your ability to enjoy the facilities as scheduled. Your comments regarding the synchronization of gym, locker room, pool, and spa operating hours, as well as the clarity of information provided to guests, are well noted. We also appreciate your concern regarding safety in the fitness center, which we take very seriously. These points have been shared with our management and operational teams for immediate review and improvement. We regret that certain aspects of your stay, including member recognition, departure experience, and wellness services, did not meet your expectations. Your feedback is invaluable in helping us identify areas where we must do better to ensure a more seamless and satisfying guest experience. Thank you once again for your constructive comments and continued loyalty as an ALL Accor member. We truly hope to have the opportunity to welcome you back in the future and restore your confidence in our services. Kind regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.5/5

Ernie M. S. Families - Confirmed reviews ALL

super love with the deluxe suite, the bed and pillows are so comfortable

Dear Ms. Ernie M. S., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed your stay in the Deluxe Suite and that the comfort of the bed and pillows exceeded your expectations. It is always a pleasure to recognize our ALL Accor Platinum members with room upgrades, and we are thrilled to know that this added to your experience. We also appreciate your kind recognition of our Guest Relation Officer and Front Desk Officer. Your compliments will be shared with them and the entire team as encouragement to continue providing attentive and responsive service. At the same time, we sincerely apologize for the delay and inconvenience you experienced at La Floriane due to overbooking and the extended wait time. We appreciate your constructive feedback, and we will ensure our team improves communication and manages restaurant reservations more effectively to prevent similar situations in the future. Despite this, we are pleased to know that you still enjoyed other aspects of your stay, including breakfast, the Concierge service, and your room upgrade. We truly value your loyalty and feedback, and we look forward to welcoming you back for another exceptional stay. Warm regards, Tamara Audy Guest Experience Manager

Customer review rating 4.5/5

Christopher H. Families - Confirmed reviews ALL

Brief stay while in transit

Dear Mr. Christopher H., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that your stay, even though brief, met your expectations. We truly appreciate your kind ratings across our services, accommodations, and facilities, and it is especially encouraging to know that your experience with our team and sustainability initiatives was positive. As an ALL Accor Platinum member, your trust and continued loyalty mean a great deal to us. We look forward to welcoming you and your family again on your next visit to Jakarta, and providing an even more memorable stay. Warm regards, Tamara Audy Guest Experience Manager

Customer review rating 3.0/5

Martin R. S. Couples - Confirmed reviews ALL

Stayed here on New Year’s Eve and it was extremely disappointing. The lift situation was a disaster—only three small lifts for the entire hotel, constantly full especially going down with 10–15 minutes of waiting every time. I need to take emergency stair for going down. This is completely unacceptable during peak periods. On top of that, water-running noise could be heard from the room, making it hard to relax. Although the room itself is decent, the hotel is clearly not designed to handle peak capacity.

Dear Mr. Martin r. S., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We sincerely regret that your experience did not fully meet your expectations. Please accept our apologies for any inconvenience you experienced during your stay. While we strive to provide all our guests with a comfortable and seamless experience, we acknowledge that certain aspects of your stay, particularly during peak periods, did not reflect the high standards we aim to deliver. Your observations regarding the facilities and your overall experience have been shared with our management and relevant teams for review. Feedback such as yours is invaluable in helping us identify areas where we can improve, ensuring that future stays are more comfortable, enjoyable, and consistent with the quality our guests expect from Mövenpick Jakarta. We genuinely appreciate your loyalty as an ALL Accor Gold member and the time you have taken to provide constructive feedback. It is our hope that you will give us the opportunity to welcome you back in the future and provide a stay that reflects the high level of comfort, service, and hospitality that we are committed to delivering. Once again, please accept our sincere apologies, and thank you for bringing your experience to our attention. Kind regards, Tamara Audy Guest Experience Manager

Customer review rating 4.5/5

A. A. Solo - Confirmed reviews ALL

Good service from FO team, especially Mr. Valdy who helps me during my checkin process. There are a rooms for Ginger Flower teams to improve to prove especially the service and the food quality. Overall great but could be better. Shout out to Ridho at GingerFlower who being kind and suggesting me to trying some of the signature Movenpick dish

Dear Mr. A., Thank you very much for sharing your kind review and for choosing Mövenpick Hotel Jakarta City Centre for your stay. We are delighted to read that you had a good overall experience and that our Front Office team, especially Valdy, made your check-in smooth and pleasant. Your special mention of Ridho from Ginger Flower is truly appreciated, and we are pleased to know that his recommendations allowed you to enjoy our signature dishes such as Nasi Goreng and Tahu Telor. Your compliments will be gladly shared with both team members as encouragement for their excellent service. We also value your constructive feedback regarding areas for improvement at Ginger Flower, particularly in service and food quality. Please rest assured that your comments have been shared with the relevant team for further review, as we continuously strive to enhance our guest experience. Thank you once again for your positive feedback, your recommendation, and your loyalty as an ALL Silver member. We look forward to welcoming you back and delivering an even better experience on your next visit. Kind regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 287 reviews 8.6/10 Location
  • 634 reviews 8.5/10 Room
  • 861 reviews 9.2/10 Service
  • 11 reviews 4.1/10 WiFi
  • 416 reviews 9.6/10 Vibe
  • 351 reviews 8.8/10 Breakfast
  • 345 reviews 9.3/10 Cleanliness
  • 220 reviews 6.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.