Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,344 reviews

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JALAN PECENONGAN No 7-17, KEBON KELAPA, 10120 JAKARTA, Indonesia

Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,344 reviews

Customer review rating 3.0/5

Rizzaghi K. Couples - Confirmed reviews ALL

The bathroom floor is slippery. Unfriendly security staff.

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay at Movenpick Hotel Jakarta City Centre. We are delighted to know that you loved your stay overall and appreciated our breakfast selection, team service, and smooth arrival and departure experience. Your kind ratings in these areas are truly encouraging for us. At the same time, we sincerely apologize for the inconveniences you experienced. We are particularly concerned to hear about the slippery bathroom floor and the interaction with our security staff, which did not meet your expectations. Please rest assured that your comments have been shared with the relevant departments. We will review our safety measures in the bathroom to prevent such issues, and we will reinforce our service standards with the security team to ensure a more welcoming and professional approach at all times. Thank you once again for your valuable feedback. It helps us identify areas where we can improve and deliver a better experience. We truly hope to have the opportunity to welcome you back for an even more pleasant stay in the future. Best regards, Ruth Desy Duty Manager

Customer review rating 4.5/5

Desma S. Families - Confirmed reviews ALL

I would like to provide some feedback regarding the policy on reheating food. It is quite unfortunate that this is the first time I have stayed at a hotel where assistance to reheat food is not available, due to the rule that food purchased from outside the hotel cannot be consumed in the restaurant. In my case, I only wanted to reheat food for a small child, and it would have been eaten in the room, not in the restaurant area. I had tried to politely ask the staff for a one-time exception, but unfortunately, they were still unable to assist. Thank you very much.

Dear Mr. Desma S., Thank you very much for your kind feedback and for your continued support. We are delighted to know that you had an overall comfortable stay with us, and that our team and facilities met your expectations. At the same time, we sincerely appreciate you taking the time to share your feedback regarding our reheating policy. We fully understand your situation, particularly as it involved food for a child. Kindly allow us to reiterate that, in line with established food safety standards, including principles from Hazard Analysis and Critical Control Point (HACCP), the hotel is unable to assist with reheating or handling food brought from outside, including items such as Sate Taichan. As we are unable to verify the preparation and storage conditions of externally sourced food, this policy must be applied consistently. This measure is implemented to ensure the health and safety of all our guests at all times. Nevertheless, we truly value your feedback and will certainly take it into consideration as we continuously review and enhance our guest experience. Thank you once again for your understanding. We look forward to welcoming you back for another pleasant stay in the near future. Warm regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.5/5

Dewi U. S. Solo - Confirmed reviews ALL

Although I only stayed for one night but I had a comfortable stay. This was my first time staying at Movenpick using my All Accor Explorer membership. I thought the room was excellent, all the amenities were complete. I got my welcome fruits. Excellent! The staffs were also friendly. Ease procedure for check-in and check-out I wasn't too impressed with the selection of the breakfast buffet though. But probably more of my taste than most of the guests. I thought the option was just okay. I always prefer "local" food and I thought it was lacking though I appreciated the Japanese culinary section Oh, and I ordered food from La Floriane for lunch, and Tartufo Cacio E Pepe was WAY TOO SALTY and TOO OILY. It made my tounge a bit numb.

Dear Ms. S., Thank you very much for sharing your detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you had a comfortable first experience with us and that you enjoyed the room quality, amenities, welcome fruits, and the friendly service from our team. It is also wonderful to know that your check-in and check-out experience was smooth and that your ALL Accor+ Platinum membership benefits were well recognized. At the same time, we truly appreciate your constructive comments. We regret that the breakfast selection did not fully meet your expectations, particularly regarding the variety of local dishes. Your feedback has been shared with our culinary team as we continuously strive to enhance our offerings and better reflect local flavors alongside international options. We are especially concerned to hear about your experience with the Tartufo Cacio e Pepe at La Floriane. Please accept our sincere apologies for this. This is certainly not the standard we aim to deliver, and we have addressed this with our kitchen team to ensure better quality control moving forward. Thank you as well for your suggestion regarding sustainability and reducing the use of bottled water. This is a valuable point, and we are actively exploring more environmentally friendly alternatives as part of our ongoing sustainability efforts. We truly appreciate your loyalty as a Platinum member of ALL – Accor Live Limitless and your willingness to recommend us. It would be our pleasure to welcome you back for an even better experience on your next visit. Warm regards, Tamara AUDY Guest Experience Manager

Customer review rating 0.5/5

Charles W. Business - Confirmed reviews ALL

The security is very bad also the management, i never come agaib

Customer review rating 3.0/5

H. H. Friends - Confirmed reviews ALL

The first time i checked in the room was hot, the air conditioner didnt make the room feel cold at all, then i complained and they gave me another room, i can feel the room is definitely smaller because the moving space wasnt as big as the previous room, and the room is still not cold. I do think that if we complained about something, the service given after that should be better? But the room became smaller and the aircon is still the same. The food was good.

Dear Mr. H., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincere apologies for the inconvenience you experienced with the air conditioning and the room comfort. This is certainly not the standard we strive to deliver. We truly regret that even after your concern was raised, the alternative room did not meet your expectations, and we understand your disappointment regarding the room size and temperature. Your feedback has been shared with our Engineering and Front Office teams for immediate review and corrective action. We also appreciate your comments regarding the limited sahoor menu options and WiFi speed. These insights are very valuable to us, and we will work closely with the respective teams to improve both the variety of our offerings and the overall connectivity experience. On a positive note, we are pleased to hear that you enjoyed the food, and we thank you for highlighting this aspect of your stay. Please rest assured that your comments are taken seriously, and we are committed to improving our services. We hope to have the opportunity to welcome you back and provide you with a much better and more comfortable experience. Best regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 317 reviews 8.8/10 Location
  • 723 reviews 8.6/10 Room
  • 994 reviews 9.2/10 Service
  • 13 reviews 5.8/10 WiFi
  • 460 reviews 9.7/10 Vibe
  • 398 reviews 8.9/10 Breakfast
  • 390 reviews 9.3/10 Cleanliness
  • 254 reviews 7.2/10 Comfort

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