Mövenpick Hotel Jakarta City Centre 5 stars

Customer review rating (ALL Rating) 4.6/5 1,691 reviews

Mövenpick Hotel Jakarta City Centre - Image 1
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Description

Hotel extras

  • Culinary Excellence: Offers a diverse range of dining options

  • Premium Accommodations: With 256 well-appointed guest rooms and suites

  • Versatile Event Spaces: Fully equipped to host business meetings and events of all scales

  • Clemente Wedding Pavilion: Offering breathtaking cityscape views

  • Strategic Location: Close to tourist local attractions, offices, and embassies

Our accommodation(s)

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Room 1

Hotel location

Mövenpick Hotel Jakarta City Centre

JALAN PECENONGAN No 7-17, KEBON KELAPA
10120 JAKARTA
Indonesia

GPS:-6.16566, 106.82605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,691 reviews

Customer review rating 1.5/5

Liviana M. J. Families - Confirmed reviews ALL

Dear Ms. Liviana M. J., Thank you for taking the time to share your detailed feedback and for your loyalty as an ALL Gold member. We are truly sorry to learn that your experience fell short of your expectations. Please accept our sincere apologies for the issues you encountered with your dining experience, room, breakfast service, cleanliness, and the interactions with some of our team members. This is certainly not the level of hospitality we strive to deliver. Please be assured that your comments have been shared with the relevant department heads for immediate review, particularly regarding your dining experience, service standards, and security procedures. If you are willing to share any additional details, such as the date and time of your restaurant visit or any information that may help us identify the team involved, we would greatly appreciate it as it will assist us in our investigation and improvement efforts. Thank you again for your honest feedback. We sincerely hope to have the opportunity to regain your trust and provide you with the warm and seamless hospitality that Movenpick is known for. Warm regards, Ruth Desy Duty Manager

Customer review rating 5.0/5

Benjamin C. Business - Confirmed reviews ALL

Dear Mr. Benjamin c., Thank you for taking the time to share your wonderful feedback following your recent business stay at Movenpick Hotel Jakarta City Centre. We are delighted to learn that you had a great three-day stay with us and that you were able to enjoy a restful night's sleep. We understand how important quality sleep is, especially during business travel, so it is truly rewarding to know that we were able to provide you with a comfortable and relaxing experience. It is also a pleasure to know that you were satisfied with our accommodations, cleanliness, breakfast, fitness centre, WiFi, and the service provided by our team. We sincerely appreciate your recognition of our sustainability initiatives as well. Thank you for your feedback regarding your dining experience at our ground-floor restaurant. We will continue striving to enhance every aspect of our culinary offerings to ensure an even more enjoyable experience for our guests. We truly appreciate your recommendation and look forward to welcoming you back to Movenpick Hotel Jakarta City Centre on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Customer review rating 3.5/5

Ho B. S. C. Business - Confirmed reviews ALL

Dear Mr. Ho B. S. C., Thank you for taking the time to share your feedback following your recent business stay at Movenpick Hotel Jakarta City Centre. We appreciate your honest comments and are sorry to learn that your experience did not fully meet your expectations. Please accept our sincere apologies for the issues you encountered, including the condition of the room, the lobby odor, the difficulty with your room door, and the air-conditioning that could not be adjusted comfortably. Your feedback has been shared with our Engineering and Housekeeping teams for immediate review and corrective action. We also appreciate your suggestions regarding the provision of charging cables and bottled drinking water. As part of our commitment to sustainability, we have been introducing more environmentally friendly alternatives to single-use plastics, while continuously evaluating how we can better meet our guests' needs. To help us better understand and address the concerns you experienced, we would greatly appreciate it if you could share any additional details about your stay. Your feedback will help us investigate the issues thoroughly and improve the experience for our future guests. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay. Warm regards, Ruth Desy Duty Manager

Customer review rating 5.0/5

Hazremi H. Business - Confirmed reviews ALL

Dear Mr. Hazremi H., Thank you for your positive feedback regarding your comfortable stay at our hotel. We are delighted to hear that you appreciated our strategic location, exceptional facilities, and great service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Tamara AUDY Guest Experience Manager

Customer review rating 4.0/5

S. S. Families - Confirmed reviews ALL

Dear Ms. S., Thank you for your kind feedback. We are delighted to hear that you enjoyed a comfortable stay and appreciated our friendly staff and breakfast offerings. Your positive remarks motivate us to continue delivering exceptional experiences to our guests. Warm regards, Tamara AUDY Guest Experience Manager

Other web-users rate our hotel

  • 412 reviews 8.6/10 Location
  • 883 reviews 8.6/10 Room
  • 1,193 reviews 9.3/10 Service
  • 14 reviews 6.6/10 WiFi
  • 546 reviews 9.7/10 Vibe
  • 485 reviews 8.7/10 Breakfast
  • 476 reviews 9/10 Cleanliness
  • 329 reviews 7.5/10 Comfort

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