Dear Ms. Sofia, Thank you for sharing your wonderful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had an enjoyable and relaxing getaway with us. It is especially rewarding to hear that you appreciated the cleanliness, comfort, and overall organization of our hotel. We are also happy to know that Dina and Intan made your stay even more special through their warm hospitality and attentive service. Your kind recognition will certainly be shared with them and the entire team as encouragement to continue delivering memorable experiences to our guests. Thank you as well for your feedback regarding the Wi-Fi connection speed. We appreciate your suggestion and will share it with the relevant team for further improvement. It was truly our pleasure to have you with us. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another wonderful stay in the near future. Warm regards, Ruth Desy Duty Manager

Dear Mr. Fenglin, Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had a wonderful experience with us. It is especially rewarding to hear that Mr. Bimo made such a positive impression through his excellent service. Your kind recognition will certainly be shared with him and the entire team as encouragement to continue providing warm and memorable hospitality to our guests. We also appreciate your feedback regarding the check-out experience and Wi-Fi connection. Your comments are important to us and will be shared with the relevant departments for further review and improvement. Thank you once again for your kind recommendation and for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for A. even better experience. Warm regards, Ruth Desy Duty Manager

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location and comfortable accommodation. It is especially rewarding to hear that our team made your stay even more enjoyable through their warm smiles and excellent service. Your kind recognition will certainly be shared with our teams as encouragement to continue delivering memorable experiences to our guests. As an ALL Platinum member, we truly appreciate your loyalty and continued support. We are also pleased to know that you enjoyed your room upgrade, welcome drink, and welcome amenity. However, we sincerely regret your disappointment regarding the Accor Plus dining benefits at Song Xiang Restaurant. We understand your concern, especially as you had previously enjoyed these benefits during your visits. We appreciate you bringing this matter to our attention and will share your feedback with the relevant management team for further review and clarification. Thank you once again for your valuable feedback and continued trust in Mövenpick Hotel Jakarta City Centre. We truly appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay and dining experience. Warm regards, Ruth Desy Duty Manager

Dear Ms. Yufu, Thank you very much for sharing your lovely feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our convenient location and experienced the warm and friendly service from our team. It is wonderful to hear that our hotel was a great place for you to enjoy your time together. Your kind words and excellent ratings mean a lot to us and serve as great encouragement for our team to continue providing the best possible hospitality to our guests. Thank you also for your loyalty as an ALL Classic member and for recommending our hotel to others. We truly appreciate your support and look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre for another enjoyable stay in the near future. Warm regards, Ruth Desy Duty Manager

Dear Mr. Daniel T., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for sharing such wonderful feedback about your recent stay with us. We are truly delighted to know that you enjoyed your overall experience, particularly our convenient location, clean and peaceful surroundings, and the exceptional service provided by our team. It is especially rewarding to hear that you enjoyed our breakfast selection. Your kind compliments are a great source of motivation for our culinary team and all our colleagues. At the same time, we appreciate your constructive feedback regarding the check-in experience and Wi-Fi connection speed. We understand how important a reliable and fast internet connection is, especially for business travellers. Please rest assured that your comments will be shared with the relevant departments for further evaluation and improvement. Thank you once again for your perfect overall rating and for recommending our hotel. Your support as an ALL Accor member is truly appreciated. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and providing you with another exceptional stay on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Dear Mr. Don A., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and appreciated our convenient location, clean and comfortable accommodation, as well as the friendly and helpful service provided by our team. It is also pleasing to hear that you found the booking process through the ALL Accor app easy and convenient. We sincerely appreciate your positive feedback regarding our sustainability initiatives, particularly our efforts to encourage towel reuse and recycling. Your awareness and support of these initiatives mean a great deal to us as we continue our commitment to more responsible hospitality. As a valued ALL Accor Gold member, we truly appreciate your continued loyalty and trust in our hotel. Thank you once again for your kind recommendation. We look forward to welcoming you back to Mövenpick Hotel Jakarta City Centre and creating another pleasant and memorable experience on your next visit. Warm regards, Ruth Desy Duty Manager

Dear Mr. Syamsul I., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. First and foremost, please accept our sincere apologies to you and your family. We are truly sorry that your overall stay did not meet your expectations and that we fell short of delivering the level of service and hospitality that we always strive to provide. As an ALL Platinum member, we truly value your loyalty and continued support. You should have felt appreciated and well taken care of throughout your stay. We acknowledge all your concerns, especially regarding the arrival and check-in process, as well as your overall experience during your stay. Please be assured that we take your feedback seriously and have shared your concerns with our management team for further review and appropriate follow-up. We sincerely hope that this experience will not be the end of your relationship with Mövenpick Hotel Jakarta City Centre. It would be our pleasure to welcome you and your family back and provide you with the level of hospitality, recognition, and care that you truly deserve. Should you consider staying with us again, please do not hesitate to contact me directly. I would be personally involved in coordinating your arrangements to ensure that your next visit receives the attention and care it deserves. Once again, Mr. I., please accept my heartfelt apologies to you and your family. Thank you for sharing your concerns and giving us the opportunity to learn from your experience. Your continued trust means a great deal to us, and we sincerely hope to have the opportunity to regain your confidence in our hotel. Warm regards, Ruth Desy Duty Manager

Dear Mr. Benedictus, Thank you for your wonderful feedback and for choosing Mövenpick Hotel Jakarta City Centre for your family stay. We are delighted to know that you had a comfortable and memorable experience with us. It is especially rewarding to hear how our Guest Service team made a positive difference throughout your stay through their attentiveness and personalized care. Your special recognition of Raisha, Ria, and Ferry is sincerely appreciated. We are pleased to know that Raisha proactively reached out to ensure your comfort upon arrival, Ria diligently followed up on your air-conditioning concern until it was resolved, and Ferry made your departure smooth and hassle-free. We will certainly share your kind compliments with them, as your recognition is a wonderful motivation for our team. We also appreciate your feedback regarding the welcome drink and welcome amenity. We sincerely regret that you did not have the opportunity to enjoy the welcome drink during your stay. However, we are pleased to clarify that the welcome amenity had already been prepared and placed in your room prior to your arrival. We apologize if this was not clearly communicated to you and will take this as an opportunity to improve how we inform our valued guests about the benefits and privileges available to them. Thank you once again for your loyalty, trust, and excellent recommendation. We truly look forward to welcoming you and your family back to Mövenpick Hotel Jakarta City Centre and creating many more memorable moments together. Warm regards, Ruth Desy Duty Manager

Dear Mr. Lucas t., Thank you for choosing Mövenpick Hotel Jakarta City Centre and for taking the time to share your feedback about your recent stay with us. We are delighted to know that you had a comfortable and enjoyable stay. It is especially rewarding to hear that our team made a positive impression through their helpful and attentive service. Your kind comments are truly appreciated and will certainly be shared with our colleagues as encouragement to continue delivering heartfelt hospitality. We also appreciate your ratings and feedback regarding our facilities, including the fitness centre, swimming pool, dining, and bar experiences. We understand that there may still be opportunities for us to enhance certain aspects of our services, particularly regarding the recognition of our ALL Accor members and your experience at our food and beverage outlets. Your feedback will be shared with the relevant departments for further review and improvement. As a valued ALL Accor Classic member, we sincerely appreciate your support and hope to make every stay with us even more rewarding. Thank you once again for your trust in Mövenpick Hotel Jakarta City Centre. We look forward to welcoming you and your partner back for another comfortable and memorable experience. Warm regards, Ruth Desy Duty Manager

Dear Mr. K., Thank you for sharing your feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you had an almost perfect experience and that you were satisfied with the comfort of your accommodation, cleanliness, and the service provided by our team. We also truly appreciate your willingness to recommend our hotel. At the same time, we sincerely apologize for the inconvenience caused by the bathroom towel placement, which resulted in the floor becoming wet whenever you needed to reach for your towel. We understand how this can affect your comfort and convenience, and we will share your observation with our management for further review. We are equally sorry for the inconvenience caused by the mosquitoes around the smoking area and the restaurant seating near the lobby. Please rest assured that we will bring this matter to the attention of our relevant teams to ensure a more comfortable and pleasant environment for all our guests. Mr. K., thank you once again for your valuable feedback. Your comments help us identify areas where we can improve and deliver an even better guest experience. We look forward to welcoming you back and providing you with an even more enjoyable stay on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Dear Mr. Hu, Thank you for taking the time to share your thoughtful feedback following your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to know that you enjoyed our signature Chocolate Hour and afternoon tea at 717 Creamery, as well as the breakfast selection at Ginger Flower. It is also wonderful to hear that our team provided you with prompt and helpful assistance throughout your stay. Your special recognition of Adela and Ferry is sincerely appreciated. We will be delighted to share your kind compliments with both of them, as such recognition is a wonderful motivation for our team to continue delivering genuine and attentive hospitality. At the same time, we sincerely apologize for the confusion and disappointment regarding the Executive Lounge information displayed in our hotel directory. Although the Executive Lounge is currently not in operation, we are pleased that you were still able to enjoy the alternative benefits arranged at our restaurants. We appreciate you bringing this matter to our attention and will coordinate with the relevant team to review and update the hotel directory to ensure that the information provided to our guests is accurate and up to date. Thank you once again for your loyalty as an ALL-Accor Platinum member and for sharing your constructive comments. We truly value your feedback and hope to have another opportunity to welcome you back, providing an even more seamless and rewarding experience on your next visit to Jakarta. Warm regards, Ruth Desy Duty Manager

Dear Mr. Herbert C., Thank you for your kind words regarding your recent stay with us at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you felt at home and appreciated the location as well as the friendly service from our team. It is wonderful to know that your wedding anniversary celebration was made special with a room upgrade and that you enjoyed the variety of our breakfast offerings. We look forward to welcoming you back for more memorable experiences. Best regards, Lanang Satria Duty Manager

Dear Mr. Realino, Thank you for choosing Mövenpick Hotel Jakarta City Centre and for taking the time to share your wonderful feedback. We are delighted to know that you and your family had an excellent stay with us. It is especially rewarding to hear that you appreciated the cleanliness of our hotel, breakfast selection, swimming pool, and the warm hospitality of our entire team. Your perfect scores and kind recognition mean a great deal to us. We also sincerely appreciate your valuable suggestion regarding our children's activities and facilities. We understand how important family-friendly experiences are, and your feedback will certainly be shared with our management team as we continuously look for ways to enhance our facilities and create more enjoyable experiences for our younger guests. Thank you once again for your loyalty as an ALL-Accor member and for your recommendation. We truly look forward to welcoming you and your family back for another memorable stay at Mövenpick Hotel Jakarta City Centre. Warm regards, Ruth Desy Duty Manager

Dear Valued Guest, Thank you for your generous feedback regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your stay comfortable and enjoyed the food, ambience, and facilities. It is wonderful to know that Ajil and our front office team made a positive impression with their professionalism and friendliness. Your kind words will certainly be shared with them. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Johanes, Warm greetings from Mövenpick Hotel Jakarta City Centre. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the delay in having your room ready and for the repeated follow-ups you had to make during your arrival. We understand how disappointing this must have been, especially after completing your online check-in and providing your expected arrival time. We also regret that the benefits of your ALL Accor Platinum membership were not communicated to you promptly. We appreciate your patience and are glad that our Duty Manager, Mr. Lanang, was able to assist and arrange an alternative solution. Your feedback is important to us, and we will share your comments with the relevant teams to improve our room readiness coordination, communication, and recognition of our valued members. We are pleased to know that you enjoyed the hotel's ambience and other aspects of your stay. Thank you for your continued trust, and we look forward to welcoming you back for a smoother and more enjoyable experience. Warm regards, Tamara Audy Guest Experience Manager

Dear Mr. Christian A., Thank you for taking the time to share your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our location, found our facilities clean and modern, and received friendly and helpful service from our staff. We sincerely appreciate your feedback regarding the sewage odor in the bathroom. Your observation about the floor drain siphon is insightful, and we will ensure that our team is made aware of this issue. We take all guest comments seriously, as they help us enhance our services and facilities. While we strive to maintain the highest standards, we recognize that occasional challenges may arise, and we value your understanding. It is gratifying to know that, despite this minor inconvenience, your overall stay was enjoyable. We hope to welcome you back in the future for another pleasant experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Mr. Andra M., Thank you for your kind words regarding your recent stay at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you enjoyed our hospitality and the atmosphere we strive to create for our guests. Your positive feedback motivates our team to continue providing exceptional service. We look forward to welcoming you back in the future for another wonderful experience. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Stefanie G., Thank you for sharing your positive experience at Mövenpick Hotel Jakarta City Centre. We are delighted to hear that you found your stay comfortable and that our team provided you with helpful and friendly service. It is wonderful to know that you enjoyed the cleanliness of your room and the quality of our food. We appreciate your kind words and look forward to welcoming you back in the future. Best regards, Tamara AUDY Guest Experience Manager

Dear Ms. Amelia, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience with our banquet and reception teams did not meet your expectations, particularly during your event preparations. We appreciate your comments regarding our team’s friendliness and service initiative. Your feedback is valuable and will be shared with the relevant departments as part of our ongoing efforts to improve service consistency and ensure clear communication throughout every stage of our guests’ experience. We are also pleased to know that you enjoyed the comfort of our rooms, the housekeeping service, and our breakfast and lunch offerings. At Mövenpick Hotel Jakarta City Centre, we strive to deliver a warm and professional experience in line with our hospitality standards. We regret that we fell short of this commitment on this occasion and appreciate the opportunity to learn from your feedback. We hope to have the opportunity to welcome you again and provide you with a more positive and seamless experience in the future. Best regards, Tamara AUDY Guest Experience Manager