Dear Mr. Hong S., Thank you for sharing your lovely feedback with us. We are delighted to hear that you had a pleasant experience during your stay and that you found your room clean and comfortable. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing excellent service. We look forward to welcoming you back for another enjoyable stay. Warm regards, Rury Mashuri General Manager

Dear Mr. Hakim I. Thank you for your kind feedback. We are delighted to hear that you had a great experience during your stay and were satisfied with our service, food, and the cleanliness of your room. Your kind words are truly appreciated and will be shared with our team as encouragement to continue providing excellent hospitality to all our guests. We look forward to welcoming you back for another enjoyable stay with us. Warm regards, Rury Mashuri General Manager

Dear Mr. Soemany Kahapathy, Thank you for taking the time to share your kind feedback regarding your recent stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you enjoyed the comfort of your room, our breakfast selection, and the convenience of our strategic location. We are especially pleased to hear your appreciation for Ms. Dilah and her pleasant and helpful service. We will be happy to share your kind recognition with her as encouragement for her continued dedication to our guests. Your positive feedback is truly appreciated and motivates our entire team to continue delivering warm, attentive, and professional hospitality. We look forward to welcoming you back for another enjoyable stay with us. Warm regards, Rury Mashuri General Manager

Dear Mr. Fikri R., Thank you for taking the time to share such a detailed and thoughtful review of your recent stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you had a great stay and particularly enjoyed the strategic location, as well as the beautiful sunset and city views from your room. It is equally rewarding to hear that the arrangements made around your room preferences contributed to a smooth and comfortable experience. As an ALL Accor Gold member, your recognition and continued loyalty are sincerely appreciated. We are pleased that you enjoyed the Gold member recognition and benefits, including the welcome amenities and your upgrade to a Grand Deluxe Room. We always value the opportunity to make our loyal members feel genuinely welcomed and appreciated. We are also delighted that you enjoyed our breakfast selection and, in particular, the coffee experience. A good cup of coffee is indeed a wonderful way to begin the day, and it is lovely to know that this small detail added to your overall experience. Your kind recognition of our service, attention to your preferences, and Gold member benefits is truly meaningful to the entire team. We look forward to welcoming you back to Grand Mercure Jakarta Harmoni and creating another pleasant and memorable stay for you. Warm regards, Rury Mashuri General Manager

Dear Mr. I., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you enjoyed a comfortable stay with us, beginning with a smooth check-in process and continuing through to a memorable experience until your departure. Creating a seamless and welcoming journey for our guests from arrival to check-out is an important part of the hospitality we strive to provide. Your kind words are sincerely appreciated and serve as wonderful encouragement for our entire team to continue delivering thoughtful and consistent service. We look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Rury Mashuri General Manager

Dear Ms. Marisa J., Thank you for sharing your wonderful feedback following your stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you had a comfortable stay and appreciated the friendliness and helpfulness of our team. It is also a pleasure to hear that you found your room clean and spacious. Your kind words are truly appreciated and will certainly motivate our team to continue delivering warm and attentive service to all our guests. We look forward to welcoming you back to Grand Mercure Jakarta Harmoni for another enjoyable stay. Warm regards, Rury Mashuri General Manager

Dear Ms. Mia, Thank you for taking the time to share such a detailed and wonderful review of your stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you found our rooms very clean and comfortable, particularly the beds and bathroom design. Your appreciation of the cleanliness, freshness, and comfortable atmosphere is truly encouraging for our team. We are also pleased to hear that our Reception team provided kind and efficient service, allowing your arrangements to run smoothly. It is wonderful to know that you enjoyed our food selection as well, especially the freshness, variety, and quality of our juices. Your kind feedback means a great deal to us and will be shared with our team as motivation to continue maintaining our standards and delivering memorable experiences. We look forward to welcoming you back to Grand Mercure Jakarta Harmoni for another comfortable and enjoyable stay. Best regards Rury Mashuri General Manager

Dear Ms. Nadia, Thank you for sharing your wonderful feedback about your stay at Grand Mercure Jakarta Harmoni. We are delighted to know that you found our hotel very comfortable and clean, and that you enjoyed our facilities, room, and food selection. It is especially heartening to hear that our team made you feel welcomed through their friendliness and helpful service. Your kind words are a great motivation for us to continue delivering warm and attentive hospitality. We look forward to welcoming you back to Grand Mercure Jakarta Harmoni for another pleasant and memorable stay. Best regards Rury Mashuri General Manager

Dear Mr. Loh B. R. A., Thank you for taking the time to share such a detailed and heartfelt review of your many stays with us at Grand Mercure Jakarta Harmoni. First and foremost, please allow us to express our sincere appreciation for your continued loyalty to our hotel and to ALL – Accor Live Limitless. The fact that you have stayed with us so many times and that our team members have come to know and remember you is truly meaningful to us. We are grateful for your continued trust and support as an ALL Accor member over the years. We are especially pleased to hear that, despite the changes and natural aging of the property, the warmth and dedication of our team have continued to leave a positive impression. Your kind words regarding our long-serving colleagues will certainly be shared with the team, and we are sure they will be deeply appreciated. At the same time, we sincerely regret that this particular stay did not meet the level of experience you have come to expect from us. We understand your concerns regarding the room assignment, noise from the main road, sound insulation, and the additional inconvenience caused by high occupancy during seminars, particularly at the elevators and breakfast area. Regarding your request for a high-floor room facing the preferred direction, room allocation is subject to availability at the time of arrival, particularly during periods of high occupancy. Nevertheless, we understand your frustration, especially as a returning guest who has stayed with us on numerous occasions. We also acknowledge your feedback regarding the balance between group events and the comfort of our individual house guests, and this is an important point for us to review operationally. We are also continuously working on property improvements, including phased refurbishment projects, to address the natural aging of certain areas and further enhance the overall guest experience. Your feedback is particularly valuable to us because it comes from a guest who has known and experienced our hotel over many years. While we are sorry to hear that you may consider staying elsewhere, we truly hope this is not a final farewell. We would be honoured to welcome you back and provide the level of recognition, comfort, and service that you have come to expect from our team. Thank you once again for your loyalty, patience, and honest feedback throughout the years. We will certainly miss welcoming you as well. Warm regards, Rury Mashuri General Manager

Dear Ms. Putri M., Thank you very much for your kind feedback and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and found our hotel pleasant. Your appreciation is truly valued and serves as great motivation for our team to continue providing a comfortable stay and attentive service to all our guests. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Rury Mashuri General Manager

Dear Mr. Sudhansu B. Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the warm welcome from our Reception team and the service you experienced when collecting your complimentary drinks. We are truly sorry that you had to wait without assistance and that your concern did not receive the level of attention it deserved when you reported it to our Reception team. We understand how disappointing this must have been, and we take your comments seriously. Your feedback has been shared with the relevant teams as an important reminder to be more attentive, responsive, and welcoming at every guest touchpoint. We will continue working to improve our service and ensure that every guest feels genuinely valued and well taken care of throughout their stay. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience on your next visit. Best regards Rury Mashuri General Manager

Dear Ms. Arianthy I., Thank you for your wonderful review of Grand Mercure Jakarta Harmoni. We are delighted to know that you enjoyed the cleanliness of our hotel and found our staff warm and welcoming. We are also pleased to hear that you had an overall good experience during your stay. Your kind words are a great encouragement to our team, and we will continue striving to provide attentive service and a comfortable stay for all our guests. We look forward to welcoming you back for another memorable stay. Warm regards, Rury Mashuri General Manager

Kepada Bapak Muhammad A., Terima kasih atas ulasan positif Anda mengenai pengalaman menginap di Grand Mercure Jakarta Harmoni. Kami sangat senang mengetahui bahwa Anda merasa puas dengan keramahan dan pelayanan yang diberikan oleh tim kami, serta menikmati lokasi hotel yang strategis. Apresiasi Anda menjadi motivasi bagi kami untuk terus memberikan pelayanan yang hangat, profesional, dan memberikan kenyamanan terbaik bagi setiap tamu. Kami berharap dapat kembali menyambut Anda di kunjungan berikutnya dan memberikan pengalaman menginap yang semakin menyenangkan. Salam hangat, Rury Mashuri General Manager

Dear Mr. Logan D., Thank you for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Jakarta Harmoni. We are pleased to know that you found your overall experience to be very good. At the same time, we sincerely regret that the temperature of some of our breakfast selections did not meet your expectations. We understand that food temperature is an important part of enjoying a breakfast experience, and we are particularly concerned to learn that you encountered the same issue throughout your stay. Your feedback has been noted and will be shared with our Food & Beverage team for closer monitoring of food holding temperatures and buffet replenishment, so that the quality and enjoyment of our breakfast offering can be consistently maintained. Thank you again for bringing this matter to our attention. We truly value your feedback as it helps us identify areas where we can further improve. We hope to have the opportunity to welcome you back and provide a more satisfying breakfast experience on your next visit. Warm regards, Rury Mashuri General Manager

Dear Ms. Nadia F. Thank you for sharing your positive feedback and for choosing Grand Mercure Jakarta Harmoni for your stay. We are delighted to hear that you enjoyed a comfortable short stay and found our bed clean and comfortable. Your kind feedback is greatly appreciated and serves as an encouragement to our team to continue delivering a high standard of comfort and cleanliness. We look forward to welcoming you back for another pleasant stay with us Best Regards Rury Mashuri General Manager

Dear Ms. Sakila Amanda, Thank you for your wonderful review of Grand Mercure Jakarta Harmoni. We are delighted to hear that you had a very nice and enjoyable stay at our hotel. Your kind words are truly appreciated and serve as a great encouragement to our team to continue providing warm and attentive service to all our guests We look forward to welcoming you back for another memorable stay. Warm regards, Rury Mashuri General Manager

Kepada Ibu Camelia, Terima kasih atas ulasan positif Anda mengenai pengalaman menginap di Grand Mercure Jakarta Harmoni. Kami sangat senang mengetahui bahwa Anda merasa nyaman selama menginap bersama kami. Kami menantikan kesempatan untuk menyambut Anda kembali di kunjungan berikutnya. Salam hangat, Rury Mashuri General Manager

Dear Mr. Novan, Thank you for your wonderful review of Grand Mercure Jakarta Harmoni. We are delighted to know that you had a perfect stay and that you enjoyed the warm hospitality of our Reception team. It is also a pleasure to hear that you appreciated our breakfast selection, complete facilities, and strategic location, making your business trip both comfortable and enjoyable. Your recommendation and kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another memorable stay. Warm regards, Rury Mashuri General Manager

Dear Mr. Muhammad F., Thank you for your wonderful review of Grand Mercure Jakarta Harmoni. We are delighted to know that your experience with us was excellent and that you enjoyed the delicious food, reliable Wi-Fi connection, and the comfort of our venue during your event. It is truly rewarding to know that we could contribute to the success of your occasion. Your kind words are greatly appreciated and will be shared with our team as motivation to continue delivering exceptional service and memorable experiences. We look forward to welcoming you back for your future events and stays. Warm regards, Rury Mashuri General Manager