Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 5.0/5 1,395 reviews

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Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,395 reviews

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

All the staff were excellent and the service was great.

Dear Mr. David C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Steven P. Business - Confirmed reviews ALL

The hotel staff are always pleasure to deal with. The only challenge is therefore of Security deposits is regularly an issue with return at the time of check-out & extended delay to come back afterwards.

Dear Mr. Steven P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Petri I. Business - Confirmed reviews ALL

Clean, comfortable room but qwith very few amenities, no hotel info book (tv info was very limited), and not even a hand towel in the bathroom. Minibar was there but it was empty! Since the hotel does not have a ministore to buy snacks/drinks, the minibar should be full.

Dear Mr. Petri I., Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We sincerely apologize for the shortcomings you encountered during your stay, particularly regarding the limited room amenities, the absence of a hand towel, the lack of comprehensive hotel information, and the empty minibar. Your comments have been shared with the relevant teams for review and improvement, as we continuously strive to enhance our guests' comfort and convenience. We work hard to deliver an exceptional guest experience, and it is apparent that we fell short on this occasion. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Syafiq P. Business - Confirmed reviews ALL

It was convenient, well priced, has all the necessaries. I would say, you can upgrade your irons, and ironing board. Would be great for business people travelling through

Dear Mr. Syafiq P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Leo R. H. Business - Confirmed reviews ALL

Enjoyable and very satisfied with the service provided

Dear Mr.Leo R. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Other web-users rate our hotel

  • 329 reviews 7.6/10 Location
  • 1,199 reviews 9/10 Room
  • 2,121 reviews 9.4/10 Service
  • 14 reviews 6.9/10 WiFi
  • 781 reviews 9.1/10 Amenities
  • 697 reviews 8.9/10 Cleanliness
  • 476 reviews 9.3/10 Vibe
  • 297 reviews 8.8/10 Breakfast

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