Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.8/5 2,232 reviews

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Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,232 reviews

TripAdvisor Rating  5.0/5  5,116 reviews

Need more consideration to stay in here again

TripAdvisor rating 3.0/5

lagab2017 Couples - TripAdvisor review

I recently stayed at your hotel ( Room 2101), and while the facilities and rooms were generally satisfactory, I have some concerns regarding the service, particularly in comparison to the expectations of a 5-star establishment. Upon my arrival, I had specifically requested a non-smoking room. However, due to unavailability, I was assigned a smoking room with the assurance that an ozonizer would be provided to address the issue. Unfortunately, despite this promise, no follow-up or confirmation was given regarding the ozonizer, leaving me uncertain as to whether the matter was addressed. Additionally, I experienced a lack of attentiveness at the front desk (Mr Bowo). When I approached the staff for a simple request for a band-aid, I was met with an abrupt "no" without any further effort to assist me. As a guest in a 5-star hotel, I expected the staff to take the initiative to check other departments, such as the kitchen or first-aid kit, to accommodate a basic request. In contrast, a member of the room service staff I encountered later went above and beyond to assist me with this, which I greatly appreciated. I believe these situations reflect an area for improvement in terms of guest service and attentiveness. I hope my feedback can help enhance the experience for future guests. Thank you for your attention to this matter.

🤍

TripAdvisor rating 5.0/5

Ninonorman55 TripAdvisor review

The location and hotel are very strategic, the service is good and friendly especially for Ms. Lince. Thank you very much. For the comfortable room and the breakfast is also delicious Suitable for staying with family. Close to Soekarno Hatta Airport.

Great place.

TripAdvisor rating 5.0/5

Adam D Business - TripAdvisor review

Lince is the best. Great service. Wonderful decorum. Will return each year for conference. She has a very warm and welcoming demeanour which I would recommend for that reason alone - it is a wonder that the hotel is not booked out each and night of the year.

Great check-in experience

TripAdvisor rating 5.0/5

JavonYap TripAdvisor review

Great hospitality especially from Lince at check-in. She is helpful, professional and has good command of English which makes things a lot easier. Location is perfect next to JIExpo and near to airport. This is the first time and it is already a good start.

Best Hotel Stay in Jakarta!

TripAdvisor rating 5.0/5

Leland T TripAdvisor review

Fantastic service from the staff, especially Lince, who made my stay so wonderful. She was most attentive and helpful to my requests. The hotel was ideally located in a central location which made getting around very easy, especially to the Jakarta International Expo.

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Other web-users rate our hotel

  • 455 reviews 6.8/10 Location
  • 1,487 reviews 9.1/10 Room
  • 2,494 reviews 9.1/10 Service
  • 18 reviews 8.6/10 WiFi
  • 1,416 reviews 8.8/10 Food
  • 847 reviews 9/10 Amenities
  • 823 reviews 9.1/10 Cleanliness
  • 600 reviews 9.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.