Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 5.0/5 1,495 reviews

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Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,495 reviews

Customer review rating 4.5/5

Norli B. K. Business - Confirmed reviews ALL

A hotel with excellent hospitality

Customer review rating 3.0/5

Tobias M. Business - Confirmed reviews ALL

black moldy silicone in the shower - can be renewed with comparably low effort washing basin was not cleaned at arrival - some stickey deposits (maybe only soap) from previous guests.

Dear Mr.Tobias M., Thank you for taking the time to share your feedback with us. We sincerely apologize for the condition of the shower silicone and for the washing basin not being properly cleaned upon your arrival. We appreciate you bringing these matters to our attention. Please be assured that the silicone will be renewed promptly, and we will reinforce our housekeeping standards to prevent similar issues in the future. Your comments are highly valuable to us as we continuously strive to improve the quality of our service and provide a more comfortable experience for all our guests. We hope to have the opportunity to welcome you again and provide you with a much-improved stay. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Sara M. G. Business - Confirmed reviews ALL

I had a pleasant stay overall at Grand Mercure Jakarta. The buffet breakfast and restaurant were very good, the room and bathroom were comfortable, and the staff was always kind, welcoming, and helpful. I also really appreciated the complimentary water provided every day. On the other hand, I unfortunately did not sleep well during my stay. There was a light inside the room that could not be turned off, and there was also constant noise (possibly from the air conditioning or another system), which made it difficult to properly rest. I also felt uncomfortable with the way an issue regarding towel stains was handled. I received a message saying I could be charged if the stains could not be removed, and it was assumed they were blood stains without first asking me. They were actually caused by hair dye, which can happen with colored hair products. I believe the situation could have been managed in a more understanding and professional way. Overall, the service and hospitality were very good And I appreciate that.

Dear Mrs.Sara M. G., Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Grand Mercure Jakarta. We are delighted to know that you had an overall pleasant stay and that you enjoyed our buffet breakfast, restaurant, room comfort, and the hospitality provided by our team. Your kind words about our staff and complimentary daily water are truly appreciated and will certainly be shared with the entire team. At the same time, we sincerely apologize for the inconvenience you experienced regarding the light in the room and the constant noise, which affected the quality of your rest. Please rest assured that your comments have been noted and will be reviewed with our engineering team to ensure a more comfortable experience for our future guests. We also regret to hear that the communication regarding the towel stains caused discomfort during your stay. We sincerely apologize if the matter was not handled with the level of understanding and professionalism you expected. Your feedback is very important to us, and we will use it as an opportunity to further improve the way we communicate and manage such situations with our guests. Thank you once again for your valuable feedback and kind appreciation of our service and hospitality. We truly hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable and restful stay. Kind regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.0/5

Nina T. Business - Confirmed reviews ALL

I have to admit that the location is good if you need to go to Expo. The stuff is excellent, helpful and friendly. But the facility itself is below average: - a lot of black mold on the bathroom - i killed two cockroaches - smell of sewage fills the entire room - aircon is noisy - huge pillows with no alternative - breakfast is average .. I hope you find a way to fix it. regards Nina T.

Dear Ms. Nina T., Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you appreciated our convenient location near Expo and found our staff helpful and friendly. However, we sincerely apologize for the issues you experienced during your stay. Your comments regarding the bathroom cleanliness, sewage smell, cockroaches, noisy air conditioning, pillow comfort, and breakfast quality are deeply concerning to us. Please be assured that we are taking your feedback seriously and will address these matters immediately with our housekeeping, maintenance, and management teams to improve our facilities and guest experience. We truly appreciate your honest feedback, as it helps us identify areas that require urgent attention and improvement. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable stay. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Wei K. G. Business - Confirmed reviews ALL

Good service, ease of checking in and out.

Dear Mr /Mrs Wei K. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Other web-users rate our hotel

  • 333 reviews 7.6/10 Location
  • 1,150 reviews 9.1/10 Room
  • 2,059 reviews 9.3/10 Service
  • 12 reviews 8.3/10 WiFi
  • 751 reviews 9.2/10 Amenities
  • 677 reviews 9/10 Cleanliness
  • 447 reviews 9.4/10 Vibe
  • 282 reviews 8.7/10 Breakfast

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