Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.4/5 7,042 reviews

ALLSAFE approved hotel

Information message

Grand Mercure Jakarta Kemayoran
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+ 24 Services

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
indonesia

Fax: (+62)2122602222

Check-in from 14h00

Check out up to 12h00

  • U27:  KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS:-6.1536, 106.849698

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,368

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,042 reviews

TripAdvisor Rating 5.0/5

3,165 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Kiki S. Business - 29/11/2021 Confirmed reviews ALL

Nice and spacious bedroom, quiet atmosphere, make us relaxed to stay.

Friendly staff, Five star Grooming standar

Customer review rating 3.5/5

Ida B. Solo - 29/11/2021 Confirmed reviews ALL

All staff giving the best service, even they are not ready when all crew ship coming, because miss communication by Mr.Widodo for booking time. Very well organized by the receptionist, even tough we have delay for lunch because wrong deliver lunch box to other room. They call us at wrong time for wake up call, one day earlier. But we loved how they speak and inform everything very well. On time schedule transport to airport. Overall good to stay here.

10 out of 10 ...no complaint

Customer review rating 5.0/5

Iko S. Business - 28/11/2021 Confirmed reviews ALL

all the staff are profesional and friendly ....

good stay

Customer review rating 4.5/5

Mohamad F. Solo - 26/11/2021 Confirmed reviews ALL

recommended

Dear Mohamad F., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good service

Customer review rating 4.5/5

Imam S. Solo - 25/11/2021 Confirmed reviews ALL

I'm really enjoy staying in grand mercure hote

Dear Imam s., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Beautiful hotel and staff

Customer review rating 5.0/5

Lesley S. Solo - 25/11/2021 Confirmed reviews ALL

Polite and helpful staff, lovely food and beautiful room and amenities, very grateful for this hotel

Dear Lesley S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Great location, room with great view, great Indonesian food and services.

Customer review rating 4.0/5

Jonas F. Solo - 24/11/2021 Confirmed reviews ALL

All staff look great and friendly. They over extra services.

Dear Jonas F., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Amazing

Customer review rating 5.0/5

S. Solo - 24/11/2021 Confirmed reviews ALL

Overall good

Dear Dadang S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Very good

Customer review rating 4.0/5

Anonymous Solo - 24/11/2021 Confirmed reviews ALL

Good service. Also great Personalizes abd Genuine

Dear Kadek S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Nice place

Customer review rating 4.5/5

Aries A. Business - 24/11/2021 Confirmed reviews ALL

Overall is good.only small things but its okay.communication between all department is everything to make no space for complaint...happy to stay at grand mercure...thanks for all grand mercure team.

Dear Aries A., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Very Good Stay!

Customer review rating 4.5/5

Sam M. Solo - 24/11/2021 Confirmed reviews ALL

This hotel met my expectations. Very professional and friendly staff. Clean room with clean and comfortable bedding. Spent 2 nights/3 days quarantine. Food was of fresh and good quality, but served at room temperature unfortunately. I had 2 dinners, 1 lunch, and 2 breakfasts. I chose all Western. 1 of the breakfasts was more like a lunch sandwich without eggs at all. I called and they rushed 2 boiled eggs for me. I ordered once from their menu, 2 Bintang beers and a bag of chips. They said it would take 30 minutes. It took 1.5 hours. That was disappointing! Overall a good stay and better than another hotel I had stayed in for quarantine back in July.

Dear Sameer Souad E., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Long process check in

Customer review rating 4.0/5

Agi Solo - 24/11/2021 Confirmed reviews ALL

Its been wait for long time at the airport to get PCR done almost 4,5 hours, And when arrived in the hotel took forever for check in.

Dear A. Agustiana, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Excellent Hotel

Customer review rating 4.5/5

M Z. Solo - 23/11/2021 Confirmed reviews ALL

Food service is good

Dear Mohammad Z., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Comfortable

Customer review rating 3.5/5

Visitor Business - 23/11/2021 Confirmed reviews ALL

I stayed fir 3 days of mandatory quarantine after arriving from Australia. The hotel is cozy and clean. I cannot comment on the facilities as they were closed. The food wasn’t great though. It was like one of those purchased from street vendors and didn’t look like any 5* hotel food. The wifi/internet quality was pretty good. I measured 10mbps up/downstream with only 1 drop out. I could participate in teams meetings without any issue.

Dear Arie H., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Great place to stay

Customer review rating 5.0/5

Dedi Solo - 23/11/2021 Confirmed reviews ALL

I love the panoramic view in my room straight over the city with mountains array behind,specially in the morning time when the skies so clear what a amazing experience ,i hope in future i can spend my time again with grand Mercure Kemayoran for sure

Dear Dedi S., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good service, only the cleanliness need to improve

Customer review rating 4.0/5

P. L. P. Y. Solo - 23/11/2021 Confirmed reviews ALL

Good service, food was nice

Dear Luh Putu y. P., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Room service and Bar longue

Customer review rating 3.5/5

Fnu Solo - 23/11/2021 Confirmed reviews ALL

Room service was so disappointed. I ordered bebek bumbu bali for more than 2 hours. In hospitality bussines, the word " sorry" it does not work. I had 6 years in royal caribbean as an experience waiter. Then i knew how to deliver the WOW for customers, pass service is always priority.

Dear Mr. M., Greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your experience with us. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related departments to assess and ensure if the standards are imposed and implemented accordingly mainly related to service in our Hotel. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you very much for your time to let us know your feedback. Hopefully Grand Mercure Jakarta Kemayoran will still become your preferred option of your accommodation in Jakarta. Warm Regards, Lalu Aswadi Jaya General Manager

Horrible Experience @ Grand Mercure Kemayoran !

TripAdvisor rating 1.0/5

phd630 Business - 21/10/2021 TripAdvisor review

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Dear phd630, Greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your experience with us. I am concerned and deeply apologetic to learn that you have to experience a situation which is below our standard of service. We have taken notes on the concerns raised regarding the service of our staff and personally addressed this issue to related departments to assess and ensure if the standards are imposed and implemented accordingly mainly related to service in our Hotel. Moreover, we always treat costumer’s feedback as one a way to improve our facilities and service level. Once again thank you very much for your time to let us know your feedback. Hopefully Grand Mercure Jakarta Kemayoran will still become your preferred option of your accommodation in Jakarta. Warm Regards, Lalu Aswadi Jaya General Manager

Excellent Quarantine Hotel

TripAdvisor rating 5.0/5

therrychai Business - 19/10/2021 TripAdvisor review

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Dear Teckleechai, Greetings from Grand Mercure Jakarta Kemayoran. We are very pleased to read that you had such a great experience with us. We are glad to know that our team member gave you such a good impression and had a good impact in your overall experience. The recognition from our guest is the best reward we could get and we are most grateful for those compliments. Your comments are truly valued! Once again thank you for sharing your experience, we look forward to welcome you back on your next visit to Jakarta . Thank you for spending your precious time to share your recent experience with us. Sincerely Lalu Aswadi Jaya General Manager

The friendliest staff.

TripAdvisor rating 5.0/5

valyumi 15/08/2021 TripAdvisor review

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!

Dear Valyumi, We would like to start by thanking you for visiting with us at Grand Mercure Jakarta Kemayoran. We really appreciate you for taking the valuable time to share your experience during your stay with us. We are happy to receive your compliments on us. your goal is the best reward for our staff to strive for the best quality of service. I will share your comments with all staff especially Mr Indra. I am sure that this feedback will be an encouragement to them and all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you on your next visit. Warm Regards, Lalu Aswadi Jaya General manager

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