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Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating 4.4/5 5,907 reviews

ALLSAFE approved hotel

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Grand Mercure Jakarta Kemayoran
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+ 25 Services

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610 jakarta
indonesia

Tel: +622122601111

Fax: (+62)21/22602222

Check-in from 14h00

Check out up to 12h00

  • U27 :  KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodation(s)

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Superior Room with 1 Queen Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room with 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Room with 1 King Size Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 38 m² / 409 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLUMERIA LOUNGE

Non contractual photo

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,368 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,907 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,759 reviews

Excellent

Customer review rating 4.5/5

Murali T. Solo - 28/02/2021 Confirmed reviews ALL

Comfortable stay

Dear Mr. Murali t. Krishnan A., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Room was very nice.

Customer review rating 3.5/5

Jason Business - 26/02/2021 Confirmed reviews ALL

The property is a very nice one, room was very well appointed for my needs. My only concern is every meal was cold, I didn’t order from in room dining menu just what was provided to me but everytime just wrapped in glad wrap and cold!!! Cold fish is not very nice.

Dear Mr. Jason Alan M., Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay especially for the foods. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Great experience

Customer review rating 5.0/5

Gabriella Solo - 25/02/2021 Confirmed reviews ALL

Stayed here for quarantine, great service, great staff, and great food

Dear Ms. Gabriella Helena S., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Stay Safe Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well located

Customer review rating 3.5/5

M. Solo - 23/02/2021 Confirmed reviews ALL

Most of the food from room service being served are not fresh specially during breakfast

Dear Mr/Ms. I Nyoman M., Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay especially for breakfast served. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Great hotel with friendly people.

Customer review rating 4.0/5

Jonas F. Solo - 22/02/2021 Confirmed reviews ALL

During 5 days quarantine, the staff very helpful, the food was great, housekeeping offered service everyday and the room was great. Great hotel.

Dear Mr. Jonas F., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation quarantine. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Stay Safe Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well located.

Customer review rating 4.5/5

Captain A. R. F. I. Business - 21/02/2021 Confirmed reviews ALL

Actually, it is a perfect service and good care of residences as I can see. It is only one notice; i.e.: to increase the coffee buckets in the room. Appreciate your perfect service.

Dear Mr. AMR M Refaat Mohamed Fahmy I., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well Located, good location,

Customer review rating 3.5/5

U. M. M. Solo - 17/02/2021 Confirmed reviews ALL

Considering that i was not staying at the best of times (i was under Quarantine), and limited to staying in the room, the stay was good, rooms spacious and well kept, the staff were very helpful.

Dear Mr. Murali M. U., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. We are ready to welcoming you back at a good times. Please stay safe as always. FEEL WELCOME Sincerely, Mr. Lalu Aswadi Jaya General Manager

Great Choice for Business Trip

Customer review rating 4.5/5

Elbachri Solo - 15/02/2021 Confirmed reviews ALL

If you just need place for comfort and silence one, near from your activities and competitive price, This hotel have friendly staff, best choice for comfortable, clean and quite huge room. Location easy to find.

Dear Mr. Syamsul B., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Stay Safe as always Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well located

Customer review rating 4.0/5

Danindri F. Solo - 13/02/2021 Confirmed reviews ALL

Some employees are very friendly and kind, but of them can be pretty rude and ignorant when I needed their help.

Dear Ms. Danindri F., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Mr. Lalu Aswadi Jaya General Manager

OK for quarantine

Customer review rating 2.5/5

Anonymous Business - 12/02/2021 Confirmed reviews ALL

I stayed there as I was required to quarantine upon arrival from international travel. The room was sufficient for my stay. Biggest issue was that persons were smoking in adjacent rooms and this filling my room with cigarette smoke daily through the air vents. Nothing was done about this. I did not like that most of the elevators were inoperable, this is a safety issue. Food was less than average, even when I ordered room service. It took over an hour and several calls for me to get my chopped chilies that I ordered with my pizza.

Dear Mr. Garett K., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. . We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Great

Customer review rating 4.0/5

Toni C. Solo - 12/02/2021 Confirmed reviews ALL

First impression while I'm coming and friendly staff.

Dear Toni, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lalu Jaya Aswadi General Manager

well located and good stay

Customer review rating 5.0/5

Ireng M. Families - 12/02/2021 Confirmed reviews ALL

pleasant stay, with excellent service,

Dear Mr. M. M., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good stay (room facility n services)

Customer review rating 4.0/5

Lenny S. Solo - 09/02/2021 Confirmed reviews ALL

I felt lucky to have been isolated in G Mercure hotel... I did not feel locked down at all since I was still able to work virtually n did other activities in the room.

Dear Ms. Lenny S., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Stay Safe as always Sincerely, Mr. Lalu Aswadi Jaya General Manager

Enjoying our Quality time!

Customer review rating 5.0/5

Robert Solo - 08/02/2021 Confirmed reviews ALL

Staying here is very satisfying! The room was good and spacious, clean, and the food is good too. The staff professional, thumbs up to Abghi, the managers! He's doing a great service! Overall is a very enjoyable stay!

Dear Mr. Robbertus Tommy O., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good stay

Customer review rating 3.5/5

David S. Business - 07/02/2021 Confirmed reviews ALL

Room & amenities are very good, staff polite but rather inefficient: the operator’s communication with the kitchen mostly is erratic, orders are lost, it takes ages to get it and sometimes wrong. But everything else was excellent.

Dear Mr. David S., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Mr. Lalu Aswadi Jaya General Manager
Customer review rating 4.0/5

Agus K. Solo - 06/02/2021 Confirmed reviews ALL

Everything is good just little missed communication

Dear Mr. Agus K., Thank you for give us your review and choose Grand Mercure Jakarta Kemayoran as your accommodation needs during your stay in Jakarta. Your truthful review will help us to develop better the service and facilities to make you feel welcome. We will ensure your next stay with us will be the best experience of Feel Welcome moment. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Quarantine Stay

Customer review rating 3.5/5

Ian Business - 04/02/2021 Confirmed reviews ALL

Clean and good service.

Dear Mr. Ian Leonard F., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Quarantine

Customer review rating 3.0/5

Christophe G. Solo - 02/02/2021 Confirmed reviews ALL

Pleasant and confortable room. I was on quarantine so I could not enjoy the location of the hotel, or the facilities (gym, swimming pool...) The food served in the room was really NOT GOOD. It was meant to be served hot and was constantly served completely cold so really not pleasant to eat.

Dear Mr. Christophe G., Thank you for taking your time to review Grand Mercure Jakarta Kemayoran Hotel. According to your review, I want to apologize for not delivering experience that not meets your expectation during your stay. I will use your review to make an evaluation for a better services and quality. I hope we can serve again in the future with the best way. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - 02/02/2021 Confirmed reviews ALL

Good

Dear Mr. Hishamudin B., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Nice, lux room. Poor and slow service

Customer review rating 3.0/5

Xxx Solo - 26/01/2021 Confirmed reviews ALL

I love the room, it's really 5 stars but the experience is definitely not a 5 stars should have. Ordered food and it came so long. Asked for additional toiletries and also came very long.

Dear Ms. Agnes K., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Mr. Lalu Aswadi Jaya General Manager

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