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Grand Mercure Jakarta Kemayoran 5 stars

TripAdvisor rating 4.5/5 2,140 reviews
Grand Mercure Jakarta Kemayoran
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+ 25 Services
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Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610
jakarta
indonesia

Tel: +622122601111

Fax: (+62)21/22602222

Contact email

Check-in from 14h00

Check out up to 12h00

  • U27 :   KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodations

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Superior Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 34m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 36m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 38m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Business Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 50m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 80m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLUMERIA LOUNGE

Photo non contractuelle / Strictly non binding

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,368 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,295 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,140 reviews

service not good

TripAdvisor rating 4.5/5

thiaw44 Business - 17/01/2020 TripAdvisor review

the reception did all the best who could . as an 5stars the room service was very poor , sorry ordering room service food take me 2hours to get it after multiple call. I asked for one bed and it was none

Mr.

Customer review rating 4.4/5

Raymond C. Business - 13/01/2020 Confirmed reviews ALL

Services and facilities are good.

Dear Mr. Raymond C., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

NICE HOTEL TO SPEND THE WEEKEND WITH FAMILY

Customer review rating 4.4/5

Dian Families - 13/01/2020 Confirmed reviews ALL

THE ROOM WAS EXTREMELY CLEAN, BUT THE FOODS ARE A BIT ABOVE AVERAGE ; YET THE BREAKFAST ARE NOT TOO VARIED. BUT OVERALL, ME AND MY FAMILY ARE HAPPY TO SPEND OUR WEEKEND IN THIS HOTEL. THE POOL IS LARGE ENOUGH FOR A HOTEL POOL. AGAIN, THANKS MERCURE...!! KEEP UP THE GOOD WORK :)

Dear Ms. DIAN PUTRI S., First of all, we want to thank you for choosing Grand Mercure Jakarta Kemayoran for your accommodation needs. Thank you for gave us your feedback accordingly to your stay, It will be very helpful. I would like to sincere apology that our variants menu food and services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services. Sincerely, Rulvastina Randy General Manager

New Year

Customer review rating 4.4/5

Agus J. Families - 13/01/2020 Confirmed reviews ALL

It was very nice

Dear Agus J., We very much appreciate your comments regarding your stay during the new year festivity at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Accommodating service staff

Customer review rating 4.4/5

Ty T. Business - 13/01/2020 Confirmed reviews ALL

I booked 2 nights but due to change of my flight schedule can only stay one night, the front deck staff was kind enough to help me cancel the one night and saving me some money. Thanks.

Dear Mr. T. T., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always ready to assist and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Great stay in the heart of jakarta

Customer review rating 4.4/5

Rifki H. T. Solo - 12/01/2020 Confirmed reviews ALL

Got a great time stay at mercure kemayoran. Great and spacious room, complete amenity kits, and good staff

Dear Mr. Rifki Hamdani t., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

F. Solo - 11/01/2020 Confirmed reviews ALL

Nice, clean, large and comfortable room (thanks for upgrade my room), friendly reception, good breakfast with many choice cuisine, near centre city and GMK, in this Hotel you can relax at Plumeria Lounge in ground flour or at Centre Stage in Lower Ground. Indra thanks for helping me at Bussines centre and print my document. Finally thanks for your hospitality.

Dear Mr. F. Ferdiyan, Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Good spacious room, nicely renovated and good service. Staff were well trained and had a sincere touch when providing service.

Customer review rating 4.4/5

Gan W. D. Business - 10/01/2020 Confirmed reviews ALL

Was here on business trip, needed something fuss free, convenient and comfortable. Service Staff were very well trained and very sincere when helping out.

Dear Mr. Gan Wan D., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Satisfied with the service

Customer review rating 4.4/5

L. Families - 10/01/2020 Confirmed reviews ALL

Overall satisfied with the service given. But there is water leaking near the toilet bowl. Also there is squeak of the toilet bowl.

Dear Ms. Khema Dewi L., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations, Let me express my deepest apologies regarding the leaking near to toilet bowl you deserve only the best service especially when you stay with us. At Grand Mercure Jakarta Kemayoran, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. It is our hope that you will give us the opportunity to serve you better in the near future at Grand Mercure Jakarta Kemayoran. Sincerely, Rulvastina Randy General Manager

One of the best hotel in north Jakarta area

Customer review rating 4.4/5

Marvin Couples - 09/01/2020 Confirmed reviews ALL

Very spacious guestroom. Check in progress quite quick. Food in lounge is standard. Parking space is quite far from hotel. It mixed with mall's area. Prefer to use valet service

Dear Mr. Marvin i., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Luar biasa executif

Customer review rating 4.4/5

Ratna Families - 02/01/2020 Confirmed reviews ALL

puas

Kepada Ibu Ratna D. yang terhormat, Terima kasih telah meluangkan waktu anda untuk memberikan ulasan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami senang dapat menerima masukan positif dan menjadi pilihan untuk kebutuhan akomodasi Anda. Saya dan tim akan senantiasa siap untuk menyambut Anda kembali. Hormat kami, Rulvastina Randy General Manager

Staycation

Customer review rating 4.4/5

App Couples - 01/01/2020 Confirmed reviews ALL

Really enjoy staycation in here.

Dear Ms. Anita Pusparini P., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Family trip at Hotel Grand Mercure Kemayoran

Customer review rating 4.4/5

A. H. Families - 27/12/2019 Confirmed reviews ALL

Fantastic

Dear Mr. A. H. A., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Nice Lobby Decoration with Friendly Reception

Customer review rating 4.4/5

Sulaiman Families - 26/12/2019 Confirmed reviews ALL

1st entry lobby was beautiful decoration with big Christmas tree. Check in process was great service and we got nice room too.

Dear Ms. Noviara M., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Nice Room

Customer review rating 4.4/5

Salim P. Business - 25/12/2019 Confirmed reviews ALL

Clean, big size & nice decoration. Fast check in and Check out, very friendly from Reception.

Dear Mr. Jawahar Ghanshamdas P., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again, Feel Welcome! Sincerely, Rulvastina Randy General Manager

Very Good

Customer review rating 4.4/5

Anonymous Business - 25/12/2019 Confirmed reviews ALL

Breakfast is good, there are so many food choices, a strategic locations, staff are very kind and helpful.

Dear Ms. Almia W., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Good service in restaurant . Waiters it's verry experience . How to service of the guest.

Customer review rating 4.4/5

Miyako N. S. Couples - 23/12/2019 Confirmed reviews ALL

Good service from mr. I think he is service simple and verry verry standart. But he is service verry good. He make a juice for me, and it's free because l come in restaurant . Thankyu grand mercure kemayoran .

Dear Ms. Yumi E., We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

Purwati Business - 23/12/2019 Confirmed reviews ALL

Meeting BPJS

Kepada tamu yang terhormat, Terima kasih telah meluangkan waktu anda untuk memberikan ulasan terhadap Hotel Grand Mercure Jakarta Kemayoran. Kami senang dapat menerima masukan positif dan menjadi pilihan untuk kebutuhan akomodasi Anda. Saya dan tim akan senantiasa siap untuk menyambut Anda kembali. Hormat kami, Rulvastina Randy General Manager

Business Trip

Customer review rating 4.4/5

Nur Couples - 21/12/2019 Confirmed reviews ALL

We are happy & relax stay.

Dear Mr. Edwin U., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Fast response and reliable

Customer review rating 4.4/5

Teguh H. Business - 21/12/2019 Confirmed reviews ALL

easely check in and check out, all the staff are usefull and reliable, willing to help especially in reception

Dear Mr. Ibnu S., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager
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