Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.9/5 1,225 reviews

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Grand Mercure Jakarta Kemayoran - Image 1
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Grand Mercure Jakarta Kemayoran - Image 4
Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free Shuttle Service to Jiexpo Kemayoran Convention Center (T&C Applies)

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single Beds

Photo out of - Superior Room with 2 Single Beds

With contemporary design and intimate atmosphere, the 32 m² with twin beds offers stunning view of the city and provides a luxurious sleep experience. Enjoy the convenience of the room with 42" LED TV and multimedia connector.

  • Views:

    City View

Max. number of persons
2
Area
From 32 m² / 344 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
  • Accessible room
See availabilities

Panoramic views of the city welcome you to an elegant 34 m² room with king size bed, featuring contemporary design and intimate atmosphere. Enjoy the convenience of the room with 42" LED TV and multimedia connector.

  • Views:

    Pool side

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Panoramic views of the city welcome you to an elegant 34 m² room with twin beds, featuring contemporary design and intimate atmosphere. Enjoy the convenience of the room with 42" LED TV and multimedia connector.

  • Views:

    City View

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

With 36 m² of inviting space and a king size bed, the room offers the perfect mix of luxury, comfort and space with 42" LED TV and multimedia connector that allows you to connect your devices to laptop or TV.

  • Views:

    City View

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

With 36 m² of inviting space and twin beds, the room offers the perfect mix of luxury, comfort and space with 42" LED TV and multimedia connector that allows you to connect your devices to laptop or TV.

  • Views:

    Pool side

Max. number of persons
2
Area
From 36 m² / 387 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Exclusive design with splendid views of the city, the 38 m² Executive room enjoys the corner positions in our hotel with city view bathroom.

  • Views:

    City View

Max. number of persons
2
Area
From 38 m² / 409 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Executive Suite with 1 King Size Bed

Photo out of - Executive Suite with 1 King Size Bed

The 80 m² room is a superb choice for families on vacation or business travelers who appreciate more spacious accommodation, with stunning view overlooking the city of Jakarta.

  • Views:

    Pool side

Max. number of persons
2
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • In-house movies
  • 42'/107 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CGK Additional charge
  • SOEKARNO HATTA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 505 rooms
  • One room for people with reduced mobility
  • 30 connecting rooms
  • 400 non-smoking rooms
  • 28 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Disco/Nightclub
  • Karaoke

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Play area
  • Green area

Well-being

Swimming Pool at 8th floor

  • Outside
  • On site

FITNES & GYM CENTER

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Jogging track

  • Nearby

Jogging track

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 10 m / 10 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs
  • Valet parking

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

CATAPPA RESTAURANT

Photo out of - CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Cooking style
International
Classifications & labels
-
Capacity
350
Accessibility
Accessible service
Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 Jakarta, Indonesia
Telephone +62 622122601111
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool
  • Takeaway Meals
  • Private lounge

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Catappa Restaurant provides a perfect setting and cuisines to create your own magical dining experience. open daily from 6 am - 10 am

The spa has 20 rooms, 12 VIP rooms, sauna room, steam bath & hot and cold whirlpools. Open from 11AM to 11PM.

Magnolia Grand Ballroom accommodate wedding reception for up to 2000 guests

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,225 reviews

Customer review rating 3.5/5

Syahrial R. L. Couples - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience during your arrival, particularly with the check-in waiting time and the lack of assistance with your luggage. We also regret that you were unable to reach our Operator and In-Room Dining team despite several attempts. We understand how disappointing this must have been, especially late at night, and this is certainly not the level of service we strive to provide. We are pleased to know that you found your room clean and comfortable. Your feedback has been shared with our team for immediate improvement. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more refined experience. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 2.0/5

Clerissa P. Couples - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the elevator waiting time, especially during the busy event periods. We also regret the unpleasant smell you experienced upon entering your room. Your comments have been shared with our relevant teams for immediate attention and improvement. We truly appreciate your feedback and remain committed to providing a more seamless and comfortable experience for our guests. We hope to have the pleasure of welcoming you back and delivering the experience you deserve. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Sonia K. A. Couples - Confirmed reviews ALL

Dear Mrs. Sonia K. A., Thank you for sharing your thoughtful feedback with us. We sincerely apologize that your breakfast experience at Cattapa Restaurant on the first day did not reflect the attentive and personalized service we strive to provide. We understand that thoughtful touches, from being warmly welcomed and guided to a table to being offered a morning beverage, are an important part of the overall guest experience. We are pleased to know that you experienced an improvement in service the following day. Your feedback on consistency is greatly appreciated, and we agree that every guest should receive the same level of genuine care and attention, regardless of the pace or occupancy of the hotel. Please be assured that your comments have been shared with our team as we continue to refine our service standards. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for a more seamless and memorable experience. Regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Rahul G. Business - Confirmed reviews ALL

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We appreciate your suggestion regarding a wider selection of vegetarian dishes. Your feedback has been shared with our Culinary team for consideration as we continue to enhance our dining experience and cater to the preferences of our guests. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Jonathan F. Business - Confirmed reviews ALL

Dear Mr. Jonathan F., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are sorry to hear that the air conditioning automatically shut down during the night and that the lack of proper ventilation in the bathroom resulted in an unpleasant odor. We understand how these issues could have affected your comfort and overall experience. Your feedback has been shared with our Engineering and Housekeeping teams for further checking and corrective action. We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Sincerely, Lalu Aswadi Jaya General Manager

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience during your arrival, particularly with the check-in waiting time and the lack of assistance with your luggage. We also regret that you were unable to reach our Operator and In-Room Dining team despite several attempts. We understand how disappointing this must have been, especially late at night, and this is certainly not the level of service we strive to provide. We are pleased to know that you found your room clean and comfortable. Your feedback has been shared with our team for immediate improvement. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more refined experience. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 2.0/5

Clerissa P. Couples - Confirmed reviews ALL

The lift was the main concern during our stay. We came Sunday night, waited about 10 minutes with our luggages to get into the lift and up our room - it was almost always full with guests from a wedding. Monday afternoon when we were about to check out, the lift was full with guests from some event. We had to just enter an empty elevator going up just so we could get a spot in the lift. On both times, only 2 lifts were working out of the 3 available. The room had quite a smell when we first entered, maybe from the toilet or the AC ventilation system. Unpleasant first impression.

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the elevator waiting time, especially during the busy event periods. We also regret the unpleasant smell you experienced upon entering your room. Your comments have been shared with our relevant teams for immediate attention and improvement. We truly appreciate your feedback and remain committed to providing a more seamless and comfortable experience for our guests. We hope to have the pleasure of welcoming you back and delivering the experience you deserve. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Sonia K. A. Couples - Confirmed reviews ALL

On the first day of my stay (Day 1 of The Weeknd concert), the Cattapa Restaurant did not seem fully prepared to handle breakfast service. I had to find a table by myself, and no staff member approached me to offer a drink such as tea or coffee, as I would normally expect from a five-star hotel. However, on the second day, when more guests had arrived, the service at Cattapa Restaurant had improved significantly and was more in line with what I would expect from a five-star hotel. Perhaps, going forward, there should be consistency in the level of service provided to all guests, regardless of how busy or quiet the hotel is. Every guest should receive the same level of attention and hospitality at all times.

Dear Mrs. Sonia K. A., Thank you for sharing your thoughtful feedback with us. We sincerely apologize that your breakfast experience at Cattapa Restaurant on the first day did not reflect the attentive and personalized service we strive to provide. We understand that thoughtful touches, from being warmly welcomed and guided to a table to being offered a morning beverage, are an important part of the overall guest experience. We are pleased to know that you experienced an improvement in service the following day. Your feedback on consistency is greatly appreciated, and we agree that every guest should receive the same level of genuine care and attention, regardless of the pace or occupancy of the hotel. Please be assured that your comments have been shared with our team as we continue to refine our service standards. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for a more seamless and memorable experience. Regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Rahul G. Business - Confirmed reviews ALL

You should have more vegetarian food options

Dear Valued Guest, Warm greetings from Grand Mercure Jakarta Kemayoran. Thank you for sharing your feedback with us. We appreciate your suggestion regarding a wider selection of vegetarian dishes. Your feedback has been shared with our Culinary team for consideration as we continue to enhance our dining experience and cater to the preferences of our guests. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable stay. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Jonathan F. Business - Confirmed reviews ALL

The aircon automatically shutdown in the middle of the night. No exhaust fan in toilet to ventilate the area, left foul odor.

Dear Mr. Jonathan F., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We are sorry to hear that the air conditioning automatically shut down during the night and that the lack of proper ventilation in the bathroom resulted in an unpleasant odor. We understand how these issues could have affected your comfort and overall experience. Your feedback has been shared with our Engineering and Housekeeping teams for further checking and corrective action. We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Cheow C. Business - Confirmed reviews ALL

Overall, lovely experience, clean - polite staffs and good breakfast spread. Gym wise needs a lot more improvement still

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the Wi-Fi speed during your stay. We understand how important a reliable and fast internet connection is for our guests, and we will certainly take your feedback into consideration as we work to improve our services. We are delighted to know that you were satisfied with our other facilities and enjoyed your overall stay with us. Your kind appreciation is greatly valued and serves as an encouragement to our team. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable experience. Regards, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Jonathan F. K. Families - Confirmed reviews ALL

It is always with my pleasure to again stay at Grand Mercure Jakarta Kemayoran, as it is be my preferred hotel selection while in Jakarta, a great rooms and views overlooking Benyamin Sueb road is a great factor. As usual, hotel amenities are well - equipped, which now already with the SMART LED TV, I truly appreciate the progress. Cleanliness is well - maintained, which should be continuously kept. Welcome drink offerings were great and have plenty of choice. Thank you for the exceptional and true hospitality rendered by all the associates. I would definitely return for this hotel in the distant future.

Dear Mr. Jonathan F. K., Thank you for the great review of our hotel! We are delighted to know that Grand Mercure Jakarta Kemayoran continues to be your preferred hotel in Jakarta. It is wonderful to hear that you enjoyed the room, the view overlooking Benyamin Sueb Road, our well-equipped amenities including the Smart LED TV, and the cleanliness maintained throughout the hotel. We are also pleased that you enjoyed the variety of our welcome drink offerings and truly appreciate your kind recognition of our associates and their hospitality. Your encouraging feedback is highly appreciated and will certainly motivate our team to continue delivering exceptional service. We look forward to welcoming you back to Grand Mercure Jakarta Kemayoran for another memorable stay in the future. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 2.5/5

Jia Y. T. Business - Confirmed reviews ALL

broken ironing board, iron. Lighting on the window, beside bed cant be turn off

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.5/5

Vishal D. Business - Confirmed reviews ALL

Well received. Hotel staff were all well trained and accommodating. Well done

Dear Mr. Vishal Deepaul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 1.5/5

Lorraine S. Business - Confirmed reviews ALL

I’ve arranged for airport pickup on arrival and transfer to airport upon check-out, on both occasions the transport arrangements were messed up. The first room which I was assigned to was like a sauna when I stepped in at 3:30pm. I had dinner at Plumeria and had to wait 45mins for the satay! The rooms need improvement as they look old! However the hotel lobby is quite nice.

Dear Mr. Lorraine S. , Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincere apologies for the inconvenience you experienced with both your airport arrival and departure transportation arrangements. We understand how important a smooth and reliable transfer service is, especially when arriving at or departing from the hotel, and we regret that we did not meet your expectations on both occasions. We are also sorry to hear about the uncomfortable temperature in your initial room upon arrival. In addition, we sincerely apologize for the 45-minute waiting time for your satay order at Plumeria. This is certainly not the level of service we aim to provide, and your comments have been shared with the respective teams for our further review and improvement. We also appreciate your feedback regarding the condition of our rooms. We acknowledge your observation that some areas may require improvement, and your comments will be taken into consideration as part of our ongoing efforts to enhance our facilities and guest experience. At the same time, we are pleased to know that you found our hotel lobby pleasant. We truly appreciate your kind words and hope that you will give us another opportunity to provide you with a much smoother and more enjoyable experience on your next visit. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Chinnusami S. Business - Confirmed reviews ALL

Except breakfast everything is good

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 0.5/5

Jungsun J. H. Friends - Confirmed reviews ALL

I was early check in the hotel on August 21st 2026. Because the plain changed their schedule to 2:45 am next day. So arrived to your hotel.when asked check in to front desk.Your staff told I have to paying 18…RP. I think that is not fair and I appealed more than 14hours over.After around 6;30am your staff came to me giving checkin 7;00am.to charging 91845RP.Agree with that went to room. didn't get in bed sheets only lying down above the sheets.my legs was itching .I just thought bite by mosquitos when I stayed in lobby of hotel.I had showing your staff. also maintenance staff knew it. I bite all of my legs without covered clothes.I had been traveling three or four times around years.

Dear Mr. Jungsun J. H., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand your concern regarding the early check-in arrangement and the charges provided by our team. We also regret to hear about the discomfort you experienced after entering the room, particularly the itching and bites on your legs. We are truly sorry that this situation affected your comfort and overall experience with us. Please be assured that we take your feedback seriously. We will coordinate with the relevant departments to review the early check-in handling, as well as investigate the condition of the room and ensure that the necessary measures are taken to prevent similar concerns from occurring in the future. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent that in this case, we fell short of our standards. We sincerely appreciate you bringing this matter to our attention and hope you will give us another opportunity to provide you with the comfortable and pleasant hotel experience you deserve. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Mingyu G. Business - Confirmed reviews ALL

near the JIExpo

Dear Mr. Mingyu G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Lydia B. Business - Confirmed reviews ALL

Decent rooms, large and comfortable. Pool and gym were good... I did think about getting a massage but the spa was just filled with men smoking? Very odd.

Dear Mrs. Lydia B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 4.0/5

Man P. Solo - Confirmed reviews ALL

clean, large room. Nice service.

Dear Mr. Man P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Jonathan F. K. Families - Confirmed reviews ALL

- Great hotel stay, overall, with convenient location - close to nearby shopping attractions. - Friendly staffs and helpful. - Clean and comfortable rooms, with complete amenities placed. - I noticed that the carpet underneath the bed a bit slippery and moveable. - Complete facilities surround the hotel.

Dear Mr. Jonathan F. K., Thank you for the great review of our hotel! We are delighted to hear that you enjoyed our convenient location, friendly and helpful staff, as well as our clean, comfortable rooms and complete amenities. We also appreciate your feedback regarding the carpet underneath the bed and will look into this matter to ensure a safer and more comfortable experience for our guests. We are glad that you found the surrounding facilities convenient and hope to welcome you back for another pleasant stay very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

E. E. Couples - Confirmed reviews ALL

Had a wonderful stay! The room was clean and comfortable, the staff were friendly, and the atmosphere was lovely. Would definitely stay here again!

Dear Mrs. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 5.0/5

Kendhy S. Couples - Confirmed reviews ALL

Last check out till 3pm , added value and nice service .. Very appreciate ...

Dear Mr. Kendhy s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Customer review rating 3.5/5

Heejung C. Friends - Confirmed reviews ALL

The room was nice. Very spacious which enlightened our stay. The location was a surprise. You can’t go anywhere on foot.practically “In the middle of nowhere”. You must take a taxi to leave the hotel area. Very interesting. If you choose a non smoking room, you must sign a paper. Strange… The breakfast was not completely satisfactory. The table cover was dirty. Easily you see stains. On the seats there were crumbs visible. The food variety as a five star hotel… not sure! We were very thankful for the free drinks as all hotels member. Thank you very much. We were surprised that no hotel staff helped us with our luggage at our arrival with a taxi. The doorman and the gentleman with the cart didn’t care. Surprise! We told this to the reception. The hotel staff within the hotel and the hotel receptionists all were very kind. However at the end it was a question mark why this hotel is classified as five star.

Dear Mr. Heejung C., Thank you for taking the time to share your feedback. We are pleased to know you enjoyed the spacious room, the complimentary drinks, and the friendly service from our reception team and hotel associates. We sincerely apologize for the shortcomings you experienced, especially regarding the cleanliness of the breakfast area, the luggage assistance upon arrival, and the overall breakfast experience. Your comments have been shared with the relevant teams for immediate attention and improvement. Regarding the non-smoking room form, this is part of our policy to help maintain a comfortable smoke-free environment for all guests. We truly appreciate your honest feedback, as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back and provide you with a stay that better reflects our service standards. Warm regards, Lalu Aswadi Jaya General Manager

Customer review rating 3.0/5

Saravana K. P. Business - Confirmed reviews ALL

1.) The gym and sauna operating hours is not ideal for business goers. Most of the hotels offers 24 hours access. 2.) The longue is always stuffy and not cool. Mosquitos are around and becomes a health concern. I have stopped eating in the longue for this reasons. 3.) I have now moved to Silver status but i dont see any benefits to it. Might consider moving to another hotel in my next visit next month.

Other web-users rate our hotel

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  • 2,174 reviews 9.3/10 Service
  • 15 reviews 7.5/10 WiFi
  • 786 reviews 9.1/10 Amenities
  • 714 reviews 8.8/10 Cleanliness
  • 516 reviews 9.3/10 Vibe
  • 327 reviews 8.6/10 Breakfast

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