Polite and helpful staff, lovely food and beautiful room and amenities, very grateful for this hotel

All staff look great and friendly. They over extra services.

Overall good

Good service. Also great Personalizes abd Genuine

Overall is good.only small things but its okay.communication between all department is everything to make no space for complaint...happy to stay at grand mercure...thanks for all grand mercure team.

This hotel met my expectations. Very professional and friendly staff. Clean room with clean and comfortable bedding. Spent 2 nights/3 days quarantine. Food was of fresh and good quality, but served at room temperature unfortunately. I had 2 dinners, 1 lunch, and 2 breakfasts. I chose all Western. 1 of the breakfasts was more like a lunch sandwich without eggs at all. I called and they rushed 2 boiled eggs for me. I ordered once from their menu, 2 Bintang beers and a bag of chips. They said it would take 30 minutes. It took 1.5 hours. That was disappointing! Overall a good stay and better than another hotel I had stayed in for quarantine back in July.

Its been wait for long time at the airport to get PCR done almost 4,5 hours, And when arrived in the hotel took forever for check in.

Food service is good

I stayed fir 3 days of mandatory quarantine after arriving from Australia. The hotel is cozy and clean. I cannot comment on the facilities as they were closed. The food wasn’t great though. It was like one of those purchased from street vendors and didn’t look like any 5* hotel food. The wifi/internet quality was pretty good. I measured 10mbps up/downstream with only 1 drop out. I could participate in teams meetings without any issue.

I love the panoramic view in my room straight over the city with mountains array behind,specially in the morning time when the skies so clear what a amazing experience ,i hope in future i can spend my time again with grand Mercure Kemayoran for sure

Good service, food was nice

Room service was so disappointed. I ordered bebek bumbu bali for more than 2 hours. In hospitality bussines, the word " sorry" it does not work. I had 6 years in royal caribbean as an experience waiter. Then i knew how to deliver the WOW for customers, pass service is always priority.

The Quarantine organization was an absolute drama in this hotel. Service below 0. Calls to Reception Operator, Room Service, Concierge systematically remained unanswered. The food quality was at "pet food level". Unworthy the Accor group.

Booked for 8 Days Quarantine Stay. Room overall condition are within expectation, only problem I face is the Signal Cable connected to the TV set. Cable was damaged and cable TV signal was weak. Considering this is Quarantine stay, I decided not to call the hotel to rectify this problem but perhaps thorough check should be carried out before guest check in. On the 2nd day after check in, I requested extra drinking water, toiletry and other daily need for the entire stay. Thanks for the arrangement and everything was delivered satisfactory. The hotel provides 3 selection for daily meals, Asian, Western & Indonesian, which is good for guest who likes to have diversification. Foods quality overall are good and decent. I only have suggestion so that food can be delivered ON TIME as there are few late meals during the first few days of my stay. After communicate to hotel staffs Andinni, Bintang & duty manager Dono, things improved. Overall, all the hotel staffs I met are helpful, courteous. Pls continue your good work. I want to specially thanks Ms Andinni for helping me sort out most of the problem during my stay.

Another pleasant stay (4th time) at this hotel, which has the friendliest staff, in particular Pak Indra. Spent 8 days of my quarantine here and another 8 days after the quarantine. The upgraded room was superb. Will definitely come back. Thank you!