Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.6/5 2,648 reviews

Grand Mercure Jakarta Kemayoran - Image 1
Grand Mercure Jakarta Kemayoran - Image 2
Grand Mercure Jakarta Kemayoran - Image 3
Grand Mercure Jakarta Kemayoran - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,648 reviews

TripAdvisor Rating  5.0/5  4,966 reviews

There are better options

TripAdvisor rating 3.0/5

summerchill5 TripAdvisor review

Big nice looking hotel with nice room, check in staff very professional. You can however hear people speaking in the other rooms and when they run water so weak sound proofing I assume. Food: nice looking dining rooms but not great food in terms of quality, very average more the type you would find a 4 or 3 star, they knew there was a major trade show coming (they asked that I confirm/pay the first night 3 weeks after I booked because they were very full) and they knew this. I needed to order from room service, 3 simple items including a salad were sold out before 5:30 pm? Morning buffet very standard and not worth the price. One morning they forgot to make up my room... Room Service breakfast: if you don't take a set breakfast they get it wrong all 3 mornings. This is an average hotel charging above average hotel prices, only stayed there for 4 nights because it was close to the exhibition place. I normally stay at other hotels for same price that are much better. And last bu not least, if you are vegetarian, there is almost nothing for you and they are not very accommodating if you ask for changes.

Dear Mr / Mrs. Djeand Thank you for taking the time to tell us about your experience at Grand Mercure Jakarta Kemayoran. We do apologized regarding your experience did not meet your expectations Please allow us to express our sincere apologies. Actually the problem is an exception to the procedure it should be. We assure you that we have taken action to address and prevent the problem from recurring in the future. We want to underscore our commitment to high quality standards, and I personally want to make sure you'll enjoy them on your next visit to us. We look forward to welcoming you back at Grand Mercure Jakarta Kemayoran. Sincerely, Mr. Lalu Aswadi Jaya General Manager

Good Hotel!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

worth the experience

Dear Mr. dika p., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Great stay!

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Well located hotel in jakarta pusat near exebition hall

Dear Mr. arga r., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Thank you

Customer review rating 5.0/5

Lukito Couples - Confirmed reviews ALL

Excellent

Dear Mr. lukito f., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Good experince

Customer review rating 5.0/5

Rizky Couples - Confirmed reviews ALL

Overall excellent

Dear Mr. rizky s., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 450 reviews 6.6/10 Location
  • 1,609 reviews 9.1/10 Room
  • 2,807 reviews 9/10 Service
  • 51 reviews 9.2/10 WiFi
  • 1,527 reviews 8.7/10 Food
  • 903 reviews 9/10 Cleanliness
  • 882 reviews 9.2/10 Amenities
  • 672 reviews 9.3/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Jakarta