Dear Mr. Mingyu G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mrs. Lydia B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Man P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Jonathan F. K., Thank you for the great review of our hotel! We are delighted to hear that you enjoyed our convenient location, friendly and helpful staff, as well as our clean, comfortable rooms and complete amenities. We also appreciate your feedback regarding the carpet underneath the bed and will look into this matter to ensure a safer and more comfortable experience for our guests. We are glad that you found the surrounding facilities convenient and hope to welcome you back for another pleasant stay very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mrs. E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Kendhy s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Heejung C., Thank you for taking the time to share your feedback. We are pleased to know you enjoyed the spacious room, the complimentary drinks, and the friendly service from our reception team and hotel associates. We sincerely apologize for the shortcomings you experienced, especially regarding the cleanliness of the breakfast area, the luggage assistance upon arrival, and the overall breakfast experience. Your comments have been shared with the relevant teams for immediate attention and improvement. Regarding the non-smoking room form, this is part of our policy to help maintain a comfortable smoke-free environment for all guests. We truly appreciate your honest feedback, as it helps us improve our service and guest experience. We hope to have the opportunity to welcome you back and provide you with a stay that better reflects our service standards. Warm regards, Lalu Aswadi Jaya General Manager

Dear Mrs. Yin L. T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincere apologies for the issues you encountered during your stay, including the condition of the towels, the inconsistent air conditioning, the housekeeping oversight in not replenishing the hand soap, and the concerns regarding the freshness and quality of our breakfast offerings. We also regret that the temperature in our Executive Lounge did not provide the comfort you expected. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assured that your comments have been shared with the relevant departments for immediate review and corrective action to prevent similar occurrences in the future. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mrs. Djulita C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Please accept our sincere apologies for the inconvenience you experienced during your stay. We regret to hear about the air conditioning repeatedly turning off during the night, the cigarette smell in your bathroom despite being on a non-smoking floor, and the banging noise from the window that affected your comfort and sleep quality. This is certainly not the experience we aim to provide. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for immediate investigation and corrective action to ensure these issues are addressed promptly. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mrs. Sunita M. K., Thank you for taking the time to share your feedback. We are sorry to hear about your experience and regret that it left you feeling uncomfortable during your stay. We understand how unsettling it must have been when the lift stopped on the unoccupied 10th floor. Please allow us to clarify that the floor is currently closed as part of our ongoing renovation works, and we apologize if the information provided during your stay was unclear or inconsistent. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Irvan K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Wahju A., Thank you for taking the time to share your detailed feedback and for your continued loyalty to Grand Mercure Jakarta Kemayoran. We truly appreciate your regular stays with us and are pleased to know that you are generally satisfied with our rooms, service, and staff. Please accept our sincere apologies for the inconveniences you experienced during your recent stay. We are very sorry to hear about the fallen lamp cover in the hallway, which could have caused an accident. Your safety is our top priority, and we have shared this matter with our Engineering team for immediate inspection and corrective action. We also apologize that your room was not cleaned on 3 July despite your request, and that the hand soap was not replenished as requested. This does not reflect our usual service standards, and we have addressed this with our Housekeeping team to prevent a recurrence. Furthermore, we sincerely regret the inconvenience regarding your request to split the receipt between the room and laundry charges. As a valued returning guest who has successfully requested this service during previous stays, we understand your frustration. We apologize for the delay and for the longer check-out process, and we are reviewing our procedures to ensure such requests can be handled more efficiently, regardless of the day of the week. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with the seamless experience you have come to expect from us. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Septian P., Thank you for taking the time to share your valuable feedback with us. While I wish your experience had been seamless from the beginning, your comments are invaluable as they help us learn and improve. We sincerely apologize for the misunderstanding regarding the breakfast inclusion, as we understand how disappointing and embarrassing this must have been. This is certainly not the experience we aim to provide, and we appreciate you bringing this matter to our attention. We will review how breakfast entitlements are communicated during the booking and check-in process to help prevent similar situations in the future. At the same time, we are truly grateful for your kind recognition of our Guest Relations team. It is rewarding to know that their genuine care, professionalism, and commitment to resolving the issue helped restore your confidence and leave you with a positive impression. Your appreciation will certainly be shared with the team, as it serves as a great encouragement to all of us. We work hard to deliver an exceptional guest experience, and it is apparent that we fell short during part of your stay. If you give us the opportunity to earn back your trust, I can assure you that we will do our utmost to provide you with the outstanding experience that so many of our guests have come to expect from us. We look forward to welcoming you back for a much more enjoyable stay. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. David O. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Yang terhormat Bapak Purnomo R., Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Lalu Aswadi Jaya General Manager

Dear Mr/ Mrs. Viendya A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. David C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager

Dear Mr. Steven P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lalu Aswadi Jaya General Manager