Novotel Jakarta Gajah Mada Hotel 4 stars

Customer review rating 4.5/5 5,252 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Jakarta Gajah Mada
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+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Heritage building as a popular spot for tourists

  • A 30-minute drive to Soekarno-Hatta International Airport

  • 10 minutes away from Jakarta Kota station

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Mega Glodok Kemayoran,Ancol

  • Nearby to Batavia Old Town center with cultural, artistic, and leisure appeal

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188
Jakarta Barat
11120
jakarta
indonesia

Tel: +622129367777

Fax: (+62)21/29365555

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  BLOK M-KOTA OLIMO

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    KOTA STATION At 1km / 0.62 miles

  • By train

    STASIUN KOTA At 1km / 0 miles

GPS :-6.147345, 106.815573

Our accommodation(s)

Spacious, contemporary and adaptable, the Novotel room is truly a place for living. Perfect for all your needs

Superior Room 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room 1 King Bed Executive Floor

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room 2 Single Beds Executive Floor

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Le Bar is an intimate and friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available at the bar, which is the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 437

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Jakarta Gajah Mada

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,252 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,373 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Safe Quarantine

Customer review rating 4.5/5

David R. Business - 17/01/2021 Confirmed reviews ALL

Efficient reception for travellers - worked hard to get me on a non smokers floor Friendly voices at reception and room service, careful delivery of food

Strategic Location

Customer review rating 4.5/5

Arsan N. Business - 22/12/2020 Confirmed reviews ALL

Strategic location and nice stay

relax

Customer review rating 4.5/5

Anonymous Solo - 18/12/2020 Confirmed reviews ALL

my first experience was unexpected. well good

Very cozy and easy to stay at Novotel.

Customer review rating 4.5/5

Londongan T. Solo - 17/12/2020 Confirmed reviews ALL

Novotel Jakarta Gajah Mada is very strategic place Near from capital city, old town.

Very good service

Customer review rating 4.5/5

Mutiara Friends - 16/12/2020 Confirmed reviews ALL

Well located, very good service, i have a great experince stay in novotel gajah mada

Nice staff

Customer review rating 4.5/5

Anonymous Couples - 13/12/2020 Confirmed reviews ALL

nice staff, amazing experience

Good service

Customer review rating 4.5/5

Gil Families - 03/12/2020 Confirmed reviews ALL

Good service regarding PCR test directly at hotel. Great service for the meal during quarantine but lack of fruits. Room is great but unfortunately the window cannot be opened for fresh air.

Dear Gilang S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

good hotel

Customer review rating 4.5/5

Dony Solo - 30/11/2020 Confirmed reviews ALL

nice and cozy place for stay

Location Strategic

Customer review rating 4.5/5

Sintia U. C. Solo - 30/11/2020 Confirmed reviews ALL

Good location. Starbucks and many choice of restaurants nearby.

Good stay

Customer review rating 4.5/5

Anonymous Couples - 30/11/2020 Confirmed reviews ALL

Overall good stay however hot water was not working

Dear Yusuf H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

It was nice

Customer review rating 4.5/5

Zi… Business - 30/11/2020 Confirmed reviews ALL

To be honest, I was good services and fresh food .I was really satisfying living in there except we can't go outside. Thanks all

I Would Recommended

Customer review rating 4.5/5

A. Couples - 30/11/2020 Confirmed reviews ALL

The staff is very friendly and helpful. So if you are new to Jakarta and not quite sure where to stay, Novotel would be a good choice. The area around is very safe, lots of places to eat even late at night. Taxis are available on the str

Nice

Customer review rating 4.5/5

Anonymous Solo - 30/11/2020 Confirmed reviews ALL

It was nice staying here, room was spacious and comfy

Dear N., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

strategic hotel

Customer review rating 4.5/5

David Solo - 30/11/2020 Confirmed reviews ALL

Clean tidy and comfortable for Stay

Very Good

Customer review rating 4.5/5

Yahya H. Solo - 30/11/2020 Confirmed reviews ALL

Nice hotel with good service from all staff. Very attentive and humble

Normal hotel service.

TripAdvisor rating 4.5/5

szemunc2017 Business - 28/01/2020 TripAdvisor review

Doesn't feel any special treat at Gold member status, better as walk in guest. Doubt even walk in China guest can use the priority counter for Accor members, whereas Accor member have to wait and queue. Worst thing was, the check-in staff forgot to return passport...created troubles in finding, these shall not happens in such good hotel like Novotel. Not proper trained and poor services.

Dear Szemunc2017, Thank you for taking the time to tell us about your experience at Novotel Jakarta Gajah Mada. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, We sincerely apologize if it was not reflective of our high standards. Follow-up training with the team to ensure service delivery is up to standard and it is our hope that you will give us the opportunity to better serve you in the near future. Should you need any further assistance for your next visit, please do not hesitate to contact us at h7447-re1@accor.com Sincerely, Christiaan JONES General Manager

Worst hotel

TripAdvisor rating 4.5/5

ChandraS747 Business - 26/01/2020 TripAdvisor review

I stayed here for two nights here. On arrival, I was given the lounge access voucher and when I went to the lounge, I was told that I can only have two drinks, I was shocked and requesting explaination from the manager, instead of handling over his name card, the manager asked me to take a picture of his name card so he can keep his name card! After checking my status, the manager told me just go ahead and have the drink, I returned to the lounge and was told they are not allowed to provide more than 2 drinks, so I told the server to call the manager, the manager came and told me that this is the hotel rules that only two drinks are provided, I have never gone to the lounge with limited drink as far as Accor group of hotel is concerned. The next evening, The same thing happened and I requested the server that I need to complaint to the GM and requested the GM to call me the following day as I was told the GM was there in the evening. The manager actually came but did not approached me, instead instructed the server to send drink to me, the server told me that this is the last drink that I can have! I told the server to return the drink and I do not need that at all. I never come across the lounge restricted only 2 drink for a room! and the GM has not even contacted me! This is TERRIBLE!

Dear ChandraS747, Thank you for taking time to share your recent experience with us. We are very appreciated your constructive feedback and than you for being our loyal our member of Accor Live Limitless. As privilige member you will be given a welcome drink voucher upon check in and you can enjoy the selected welcome drink at our lounge bar dueing your stay. Our lounge bar provide high tea time with the unlimited selected drinks only and the snack buffet. We deeply apologise if we short failed meet your expectation at this time, should you have a chance to give us opportunity to provide you our commitment service excellent and please feel free to contact me at H7447-FO1@accor.com Sincerely, Christiaan JONES General Manager

The best room ever!!

TripAdvisor rating 4.5/5

andrianputra2019 Family - 18/12/2019 TripAdvisor review

Im checking in at novotel gajah mada, when i 1st check in the hotel suite room is full booked so they gave me one of the suite room owned by the owners... the room number is 2305.. it was one of the best room i got for about 1.3 million rupiahs

Hotel likes a home ;)

TripAdvisor rating 4.5/5

Lukendro Business - 12/12/2019 TripAdvisor review

I always stay in Novotel Gajah Mada when i were in jakarta, because it feels like a home. Specially thanks for Mr Heri (FOM) who is the one helps me whatever i needed. Most recommended for business n familly travellers coz very good in price n location ;) Lukendro

Room for Improvement

TripAdvisor rating 4.5/5

R T Business - 09/12/2019 TripAdvisor review

1. Check in and check out took quite long. Appeared as if the team were not well trained 2. Disappointing that lounge only served regular drinks and beers without wine for Platinum customers 3. We'd asked for help re transportation - and when we asked front desk were told that the hotel does not provide transport, Grab will probably not be feasible as it is far, and then the staff walked away. 4. Aircon in gym was not functioning 5. I had pointed out to the staff that the chicken ham served during breakfast had gone sour, and was still being served!!

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