Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.5/5 1,090 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Heritage building as a popular spot

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran,Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,090 reviews

TripAdvisor Rating  4.5/5  3,898 reviews

Okay

Customer review rating 3.5/5

F. H. Families - Confirmed reviews ALL

Not impressive, just normal Price in Accor ALL app, is also not cheaper than online traveling app

Dear H. F., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Syahrin Duty Manager

Good, with some issues...

Customer review rating 3.5/5

Tom R. Business - Confirmed reviews ALL

The room had a faulty ac. Even after informing the issue couldn't be fixed. The rooms desperately need an upgrade, useable plug socket, there was 1!! Breakfast buffet was ok, staples like cheese, was not served! Surprising! Brewed coffee is a must, please don't leave sachets of coffee powder, creamer and hot water, It's a Novotel please don't downgrade the standards! And maybe this was an oversight, I got my coffee in a chipped coffee mug, I informed the serving staff, they promptly got me an other cup. It was a good stay, as it was a business trip, but I thought the issues must be pointed out.

Dear Mr. Thomas J., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our ALL Classic member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our breakfast had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Highly recommended hotel in Jakarta

TripAdvisor rating 5.0/5

paulpT3828HP TripAdvisor review

The Novotel hotel in Jakarta was a good spot and nearby the city. The food, hospitality, and cleanliness was superb. The room was spacious, the food has variety of options, porridge and chicken soup was great. Highly recommended and good for the money.

Dear Mr. PaulpT3828HP, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation of our location wise, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

Good stay, good food

Customer review rating 5.0/5

Paul P. Solo - Confirmed reviews ALL

The place is ideal because near to the city center. the staffs are friendly and the food so good.

Dear Mr. Paul Christian P., First of all, thank you very much for your trust in becoming our ALL Classic member. Thank you for reviewing your stay at Novotel Jakarta Gajah Mada and we are delighted that you have taken the time to share your appreciation of our strategic location. We are also glad that our staff hospitality and great food, had complemented well to provide you with an exceptional stay with us We are highly appreciate if you could also share your experience on the Tripadvisor website and recommend Novotel Jakarta Gajah Mada to all travelers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com/UserReviewEdit-g294229-d35…-Hotel_Novotel_Jakarta_Gajah_Mada-Jakarta_Java.html Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/indonesia/index.en.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

Service

TripAdvisor rating 4.0/5

ali i TripAdvisor review

All good for Room, food and service all the best place when you need room for stacation with your familly, couple and your firend. You can inform your friends to join here and try some food, the food is very delicious and so many choice you can try

Dear Mr/s. H5184GPalii, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation of our comfort room and food. We are also glad that our staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONES General Manager

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Other web-users rate our hotel

  • 257 reviews 8/10 Location
  • 707 reviews 6.7/10 Room
  • 719 reviews 8.2/10 Service
  • 38 reviews 3.9/10 WiFi
  • 376 reviews 7.1/10 Cleanliness
  • 261 reviews 5.4/10 Amenities
  • 242 reviews 6.1/10 Breakfast
  • 225 reviews 6.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.