Dear Kee t. C., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Yuliana Y., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. I’m pleased to know that you appreciated the spacious, clean room and enjoyed the variety and taste of our breakfast selection. I’m sorry, however, that the gym temperature and swimming pool size did not meet your expectations. Your comments are appreciated and will be shared with the relevant teams for consideration. We look forward to welcoming you back to Novotel Jakarta Gajah Mada for another pleasant stay. Warm regards, Novotel Jakarta Gajah Mada

Dear Joshua G., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. We sincerely apologise that the room and, more broadly, the atmosphere on the floors did not provide the level of comfort you expected, particularly given your strong sensitivity to cigarette smoke. We understand how unpleasant it must have been to encounter the smell from the moment you stepped out of the elevator and again inside the suite. We also acknowledge your comments regarding the heavily stained carpet and the overall feel of the suite. While the room was spacious and generally clean, we recognise that these details have a significant impact on how comfortable and welcoming the space feels. Your question regarding the smoking-floor arrangement and the lobby environment has also been noted for our review. At the same time, we are grateful that you recognised the efforts of our team, including the welcome treats, room upgrade, and the adjustment from twin beds to a suite with a larger bed. I am pleased that our team was able to show some care during your stay, and that you enjoyed the breakfast selection. We appreciate your candour. Your comments give us several specific areas to look at, and we hope to have the opportunity to offer you a more comfortable and considered experience on a future visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Aik L. H., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are pleased to know that our team was able to assist you with your change of arrival date and help resolve the matter smoothly. We understand that travel plans can sometimes change unexpectedly, and we are glad that our assistance made the process easier for you. Your kind appreciation means a great deal to the team. We look forward to welcoming you to Novotel Jakarta Gajah Mada and hope to have the pleasure of taking care of you on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Lie J. W., Thank you for taking the time to share such detailed feedback. I am pleased that we were able to accommodate your early check-in, and I especially appreciate your kind mention of Mr. Renaldy. His helpful and pleasant approach clearly made a positive difference to your experience. At the same time, I sincerely apologise for the aspects of your stay that fell short of the standard you should expect from us. The room cleanliness and the presence of mosquitoes in the lobby clearly affected your comfort, while the repeated check-out reminders were not handled with the level of discretion we aim to provide. Most importantly, I fully understand your concern regarding someone entering your room without your permission. Regardless of the circumstances, the privacy and security of a guest room must be treated with the highest level of care. We take this matter seriously and will review what happened to ensure the appropriate attention is given to room access and guest privacy. Your feedback has highlighted several areas where we need to be more attentive, particularly in protecting guest privacy, maintaining room standards, and ensuring communication is handled with greater care. I regret that these issues affected your confidence in our hotel, and I hope we may have the opportunity to provide you with a more reassuring experience in the future. Warm regards, Novotel Jakarta Gajah Mada

Dear Victor W., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted that the small gesture of a celebration cake and the extended check-out until 3:00 PM helped make your stay feel a little more special. It is always meaningful for us to be part of important moments like this, and we are pleased to know that you had a wonderful staycation experience with us. We hope to have the pleasure of welcoming you back for many more memorable occasions together. Warm regards, Novotel Jakarta Gajah Mada

Dear Norni G., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I sincerely apologise that your stay left you feeling disappointed, particularly regarding the room atmosphere, breakfast availability, and the service you received. We also acknowledge your concern about the late check-out. During your stay, the hotel was operating at high occupancy, which limited our ability to extend the check-out beyond the time offered. This is assessed based on the hotel’s occupancy and room availability on the day, rather than the booking channel used. Your comments regarding the breakfast experience and the way your requests were handled are also taken seriously. These are important moments of the guest journey, and we need to ensure they are handled with greater care, presence and professionalism. I regret that we did not deliver the level of experience you expected from Novotel Jakarta Gajah Mada. Your feedback will be reviewed with the team, particularly where we can improve our attention to detail and service approach. Warm regards, Novotel Jakarta Gajah Mada

Dear Mr. Paulus S., Thank you very much for taking the time to share your excellent feedback following your staycation experience at Novotel Jakarta Gajah Mada. We are truly delighted to know that you had a perfect stay and enjoyed our rooms, facilities, room service, and customer service. It is wonderful to hear that our team was able to contribute to a memorable family staycation experience. We sincerely appreciate your loyalty as an ALL Accor Gold member and your generous recognition of our hotel. Your perfect rating and recommendation are a great encouragement for our entire team to continue delivering warm hospitality and exceptional experiences for our guests. Thank you once again for choosing Novotel Jakarta Gajah Mada. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Novotel Jakarta Gajah Mada

Dear Muhammad I. A. S., Thank you for sharing such a thoughtful review following your stay at Novotel Jakarta Gajah Mada. I am delighted to know that you enjoyed the smooth arrival, the comfort of your room and city view, as well as the breakfast selection. It is equally pleasing to hear that your ALL Accor benefits were well recognised and delivered during your stay. I would also like to thank you for your kind mention of Eileen. Your appreciation of her attentiveness and responsiveness before arrival will certainly be shared with her and the team. We are very pleased to know that you had such a comfortable and pleasant stay. We look forward to welcoming you back to Novotel Jakarta Gajah Mada and taking good care of you again. Warm regards, Novotel Jakarta Gajah Mada

Dear Ms. M., Thank you for sharing your feedback following your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our strategic location near Chinatown, the cleanliness of your room, and your overall experience with us. We truly appreciate your continued trust as an ALL Accor Gold member and your kind recognition of our team. Your feedback regarding the WiFi connection speed has been well noted, and we will continue working on improving this aspect to provide a more seamless experience for our guests. We are also pleased that you appreciated our sustainability efforts, including our initiatives to reduce plastic usage. Your support encourages us to continue our commitment to more responsible hospitality. We look forward to welcoming you back to Novotel Jakarta Gajah Mada for another enjoyable stay on your next business trip. Warm regards, Novotel Jakarta Gajah Mada

Dear John D., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient location and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Randy l., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Hock H. T., Thank you for sharing your feedback with us. I am truly sorry that your stay was affected by several issues that should never have occurred. Having your reservation already checked in under another guest’s name must have been both confusing and frustrating, especially as it resulted in additional waiting time upon arrival. I am equally concerned about the blood stain found on the bed and the bathroom amenities not being replenished. I fully understand how disappointing this must have been, particularly when you were in a hurry and needed to prepare for your next appointment. These are basic standards that should have been properly checked before your arrival. I have taken your comments seriously and will personally ensure that the entire team is more careful, consistent, and attentive in preparing rooms and handling guest arrivals. Please accept my sincere apologies for this experience. We understand your disappointment, and we will work to do better. Warm regards, Novotel Jakarta Gajah Mada

Dear Akiko Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I am genuinely sorry that the cleanliness of your room, particularly the toilet and shower area, did not meet the standard you should have experienced upon arrival. Having to request additional cleaning immediately after check-in is certainly not the welcome we want for our guests. Your room should have been properly inspected and fully prepared before it was released for your stay. Please be assured that we take your comments seriously and will review this matter with our Housekeeping team to improve our room inspection and cleaning standards. Thank you for bringing this to our attention. We sincerely hope to have another opportunity to provide you with a much better experience. Warm regards, Novotel Jakarta Gajah Mada

Dear Tsung Lin H., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Sony C., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear M., Thank you for choosing Novotel Jakarta Gajah Mada for your business trip and for taking a moment to share your experience. We are pleased to know that our location worked well for your visit, and that you were comfortable with the cleanliness of the room and our breakfast selection. We understand how important a smooth and comfortable stay is when travelling for business. We appreciate your feedback and hope Novotel Jakarta Gajah Mada will remain your preferred choice whenever your business brings you back to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Dear Chieu L., Thank you for being honest about your recent stay with us. We are truly pleased that our team left a strong impression through their friendliness and genuine hospitality. Your A+ recognition means a lot, and we will make sure the team hears it. At the same time, we understand your disappointment with the condition of the room. The hot water, worn furniture, and stained sofa are certainly not details we want our guests to encounter. We have taken note of your comments and will follow up with the relevant teams. We also understand your feeling that the hotel is no longer quite what it used to be. That is difficult feedback to receive, but it is important for us to hear. Maintaining our rooms and facilities properly is an ongoing responsibility, and your comments are a clear reminder of where we need to raise our standards. Thank you again for recognizing our people despite the shortcomings of the physical product. We hope you will give us another opportunity to show you meaningful improvement on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear John S. T., Thank you for taking the time to share such thoughtful and detailed feedback regarding your recent stay at Novotel Jakarta Gajah Mada. First and foremost, please accept our sincere apologies that your experience did not reflect the standards you have come to expect from Novotel and the Accor brand, particularly as a valued ALL member. We are grateful for the openness of your feedback, as it highlights several important areas where we must improve. We regret that your arrival experience, recognition of your ALL membership benefits, and the overall service provided by our Front Office team fell short of your expectations. Your comments have been shared with the department to reinforce product knowledge, membership recognition, and the importance of delivering a confident and personalized arrival experience for every guest. We are equally concerned to learn about your observations regarding the Premier Floor corridor and the condition of the swimming pool. These comments have been forwarded to our Housekeeping and Engineering teams for immediate review, as we fully agree that every facility should reflect the quality and comfort our guests expect. It is also disappointing to learn that your first impression upon arrival was not as welcoming as it should have been. Every interaction, from the moment a guest arrives, should convey genuine hospitality, and we regret that this was not your experience. Lastly, we appreciate your honest comparison with other Accor brands. While it is difficult to read, feedback like yours is invaluable. It reminds us that every stay should consistently reflect the standards and service our guests associate with the Novotel brand. Thank you once again for your constructive comments. We sincerely hope you will give us another opportunity to regain your confidence and provide you with the experience you rightfully expected from Novotel Jakarta Gajah Mada. Warm regards, Novotel Jakarta Gajah Mada