Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 567 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  567 reviews

TripAdvisor Rating  4.7/5  3,875 reviews

Customer review rating 5.0/5

Muhammad A. B. M. A. Friends - Confirmed reviews ALL

From start to the end of my stay all good

Dear Mr. Muhammad A. B. M. A., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

Good

TripAdvisor rating 5.0/5

Yono A TripAdvisor review

Keluarga saya sangat terkesan dan banyak kenangan dri menginap fi hotel novotel gajah mada karena room nya sangat baik dan bagus

Dear Yono A, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chirstiaan F Jones General Manager

Customer review rating 5.0/5

Sidharta G. D. Families - Confirmed reviews ALL

The stay was overall very pleasant. Thank you to Pak Asep, Pak Wahyu, Ka Nur, Erwin, Luchy, Sophian, and the entire Novotel Jakarta Gajah Mada team for their warm hospitality and attentive service. That said, I would like to kindly recommend some improvements regarding room facilities and maintenance to enhance the guest experience. During my stay, I noticed several issues that may need attention, including the bathroom door knob, the bathroom light above the sink, and the bath amenities, which should be checked prior to guest arrival (the conditioner was empty during my stay). Additionally, the bedding sheet did not properly fit the bed size. Room cleanliness also requires improvement; my room was not clean upon arrival, and I had to contact the Manager on Duty to ensure it was properly attended to. The sofa was not clean and appeared to be broken, the lamp near the living room desk was not functioning, and there were cigarette ashes found in the toilet near the sitting area. The room carpet also requires more attention. Furthermore, the restaurant seating benches would benefit from a thorough deep cleaning, and the curtains in the first-floor lounge need to be repaired. That is all from my side. Thank you to Novotel Jakarta Gajah Mada for your kind attention. I sincerely hope these points will help support further improvements in the future.

Dear Sidharta G. D., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

Customer review rating 2.5/5

Muhammad A. H. J. Friends - Confirmed reviews ALL

Check in was smooth as usual. However my room non smoking room was not ready, hence I was given room 1201 for the meantime, and changed to 2001 afterwards. This is when my stay started going south. Went into the room 2001 with an uneasy feeling, but decided to brush it off. First 2 nights posed no issues, as I was out with my friends till morning. 3rd night onwards, kept experiencing eerie incidents such as feeling like we were observed by "something" while in the toilet. Bed felt like something was jumping on it when we're trying to sleep. Body kept getting jolted, preventing us from falling asleep. Loud buzzing in the ears, with random burst causing sharp pains now and then. More unpleasant incidents happened, but i shall not share it here. Room 2001 definitely need to be cleansed, especially with the Chinese New Year coming soon.

Dear Mr. A., Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the smooth check-in process and sincerely apologize for the inconvenience caused by the delay in preparing your non-smoking room and the need to change rooms. We are truly concerned to learn that you felt uncomfortable during your stay. While we cannot comment on personal perceptions, your comfort and peace of mind are extremely important to us. Please rest assured that we will conduct a thorough inspection of the room in question to ensure that all facilities, lighting, ventilation, cleanliness, and overall condition meet our standards and provide a comfortable environment for our guests. We regret that your experience did not meet your expectations and appreciate you bringing this matter to our attention. Should you be willing, we would welcome the opportunity to discuss this further directly so we may better understand your experience and take appropriate action. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and pleasant stay. Warm regards, Manajemen Hotel

Customer review rating 5.0/5

Tonny C. Business - Confirmed reviews ALL

As a platinum member, I feel like I'm welcome at home Thank you for all your kindness

Dear Mr. Tonny C., Thank you for sharing your kind words. We are delighted to hear that, as a Platinum member, you feel welcomed and at home during your stays with us. Your appreciation means a lot to our team and motivates us to continue providing attentive and warm service to all our guests. We look forward to welcoming you back soon for another comfortable and enjoyable stay. Warm regards, Manajemen Hotel

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  • 161 reviews 7.2/10 Breakfast

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