Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 568 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  568 reviews

TripAdvisor Rating  4.7/5  3,856 reviews

Experience

TripAdvisor rating 5.0/5

Sightsee28210155170 TripAdvisor review

Good Experience, Nyaman, No Complain, Rekom banget untuk hotel on budget namun cozy. Thank youuu

Dear Valued Guest, Thank you very much for sharing your positive experience. We are delighted to know that you found your stay comfortable, with no complaints, and that our hotel met your expectations as a cozy and budget-friendly option. Your recommendation truly means a lot to us. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Management Team

Customer review rating 3.5/5

Debbie K. Families - Confirmed reviews ALL

Our stay was good, the location of the hotel is central. The facilites are old, our aircon and hot water did not work to its full capacity and filter water ran regularly. Not sure about the quality of the filtered water either as on many occasions it was dirty in our bottles. The staff, amazing and friendly which made all the differen e.

Dear Mrs. Debbie K., Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our central location and that the friendliness and dedication of our staff made a positive difference during your stay. Your kind words for our team are truly appreciated. At the same time, we sincerely apologize for the inconvenience you experienced with the air conditioning, hot water, and the water filter. Your comments regarding the facilities and water quality are taken seriously and have been shared with our engineering and management teams for immediate review and improvement. We truly value your feedback, as it helps us enhance our services and facilities. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and improved stay experience. Warm regards, Management Team

Customer review rating 4.0/5

Silvia S. Families - Confirmed reviews ALL

It was a good stay overall..got my room upgraded, early check in around 12.30, and late checkout at 4..

Dear Mrs. Silvia, Thank you for your kind words. We are delighted to hear that you enjoyed the pleasant atmosphere and warm hospitality during your stay. Your appreciation truly motivates our team to continue delivering the best possible service. We look forward to welcoming you back again in the near future. Warm regards, Christiaan Jones General Manager

Customer review rating 5.0/5

Prasetia G. Couples - Confirmed reviews ALL

I really enjoyed staying in the suite room and being able to watch fireworks from the windows in the comfort of the hotel room. Glad that I was offered an upgrade to the suite for a reasonable price. Looking forward to stay in Novotel Jakarta Gajah Mada again.

Dear Mr. Prasetia G., Thank you very much for sharing your wonderful experience. We are delighted to know that you enjoyed staying in our suite room and that watching the fireworks from the comfort of your room made your stay even more memorable. We are also pleased that the upgrade offer met your expectations. Your kind feedback truly means a lot to us, and we look forward to welcoming you back to Novotel Jakarta Gajah Mada for another enjoyable stay in the future. Warm regards, Management Team

Customer review rating 3.0/5

Denny K. Friends - Confirmed reviews ALL

It was a good stay, the room was comfortable and got upgraded to premier room and got late check out up to 4pm. However the only lacking was service. It was 4pm when we arrived. There was only 1 guy but then he left and switched with a lady. Front desk staff were not friendly and did not greeted properly. We proceeded to check in but the room was still not available yet. We were sent to the lounge for a "complementary" drink while we wait for the room to be ready. Fine i guess, then we proceeded to the lounge and there was only 1 staff and also wasn't friendly and didn't greet us warmly. They had a kind of look in their faces as if they weren't ready to serve. But we were offered beer so it was okay. The lounge was also very hot and the aircon was not on. There were other few customers and also were sent to the lounge to wait for their rooms to be ready. Then my friend asked the staff if we could enjoy the food. The staff immediately rebuked that it was only for platinum members. She did not confirm with us if we were. My friend was a little annoyed then, plus the hot environment just makes us even hotter. The food also wasn't that tasty. Then we decided to move down to the lobby. It was 5pm and the room was not even ready yet? After a while we saw the front desk staff went up to the lounge. My friend thought she was looking for us. I thought maybe it was for another group of people. Then she came down and went back to her station. After 10 minutes of waiting, i asked the lady if our room was ready yet. Then she confirmed if it was me and she said she went up to the lounge but couldn't find us. We were literally sitting down on the sofa in front of her and she didn't notice us at all? Didn't even approach us. I was speechless. She couldn't even remember our faces and how are we to perceive the importance of platinum members in their eyes? It was rather disappointing. Also, i gave my parking ticket to the lady and she said it can be used for free parking. But when i was about to leave the hotel the next day after our stay, the parking staff said i needed to stamp the parking ticket. I thought the lady said everything was okay? I had to wait and my friend had to go to the lobby again to get the stamp. Very bad. Luckily there was nobody behind us else we would be hogging up the exit. The TV. It was difficult to deal with. We had a hard time troubleshooting our TV which took us a while. We had to use our own mobile hotspot to download and connect to Netflix. Something is wrong with the wifi connection to the TV even though it was connected it still couldn't budge. If the hotel couldn't keep up with changes might as well not switch to a smart TV as it defeats the purpose of being smart. Breakfast staff were friendly though and their service was good. The food was also not too bad. Gym and pool also had many people and they provided some props for the pool which was great i thought. Gym equipment were still functional and kept which was great. Back to the front desk staff during our check out. It was a different lady. She didn't even greeted us and said nothing. Just for us to make sure we had all our belongings. Is the hotel culture for the front desk staff to be not service oriented and annoying? Please train your staff better to deal with customers. Even Ibis hotel staff are much more pleasant to deal with, and cheaper stay as well. I'll think twice before going to Novotel Gajah Mada in the future. Lastly, the lift was also kind of scary and needs to be serviced maybe as it feels as if it wasn't stable. Some other customers from other countries even said the same thing.

Dear Mr. Denny K., Thank you for taking the time to share such a detailed account of your stay with us. We truly appreciate your honest feedback, and we sincerely apologize for the multiple shortcomings you experienced during your visit. Please accept our deepest apologies for the inconvenience and disappointment caused, as this is certainly not the level of service we aim to provide at Novotel. While we are pleased to know that you appreciated the room upgrade, late check-out, breakfast quality, and some of our facilities such as the gym and pool, we are genuinely concerned to learn about the service-related issues you encountered—particularly regarding the front desk, lounge experience, communication gaps, and the handling of your requests. Your experience does not reflect our service standards, and we regret that this left you feeling undervalued and frustrated. We take your comments regarding staff attitude, lack of attentiveness, poor communication, and inconsistency in service delivery very seriously. These matters have been shared with our management team for immediate review and corrective action, including additional training and supervision to ensure our team demonstrates professionalism, warmth, and attentiveness at all times. We also sincerely apologize for the inconvenience caused by the unstable Wi-Fi, TV connectivity issues, parking validation confusion, and concerns regarding the elevator. Your feedback is invaluable and will be used to improve both our facilities and service flow to prevent similar experiences in the future. We truly regret that your stay did not reflect the standards expected of the Novotel brand, and we appreciate your honesty in bringing these matters to our attention. Should you choose to give us another opportunity in the future, we would be grateful for the chance to restore your confidence and provide you with the level of service you rightfully deserve. Warm regards, Management Team Novotel Jakarta Gajah Mada

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Other web-users rate our hotel

  • 287 reviews 8.3/10 Location
  • 764 reviews 7.5/10 Room
  • 667 reviews 8.8/10 Service
  • 52 reviews 4/10 WiFi
  • 470 reviews 7.6/10 Cleanliness
  • 281 reviews 6.1/10 Amenities
  • 190 reviews 5/10 Vibe
  • 160 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.