Novotel Jakarta Gajah Mada

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Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.8/5 1,664 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Heritage building as a popular spot for tourists

  • A 30-minute drive to Soekarno-Hatta International Airport

  • 10 minutes away from Jakarta Kota station

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Mega Glodok Kemayoran,Ancol

  • Nearby to Batavia Old Town center with cultural, artistic, and leisure appeal

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

  • BUSWAY:  BLOK M-KOTA OLIMO

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    KOTA STATION At 1km / 0.62 miles

  • By train

    STASIUN KOTA At 1km / 0 miles

GPS:-6.147345, 106.815573

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Our accommodation(s)

Spacious, contemporary and adaptable, the Novotel room is truly a place for living. Perfect for all your needs

Our guest reviews

Our guest reviews for
Novotel Jakarta Gajah Mada

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,664 reviews

TripAdvisor Rating  4.5/5  2,743 reviews

love it

Customer review rating 4.5/5

Jose Solo - Confirmed reviews ALL

Great location, very warmed welcome from the hotel staff. Love it

nice

Customer review rating 4.5/5

Nadia Business - Confirmed reviews ALL

The location is very convenient. The room is quite big, clean and comfortable. Service is superb.

awesome

Customer review rating 4.5/5

Lio Business - Confirmed reviews ALL

the rooms are quite old but they feel very homey and the service is great! the breakfast is pretty mid but i recommend you order room service during your stay

Warm

Customer review rating 4.5/5

Wiryono Business - Confirmed reviews ALL

Room was spacious, the scent of the room is comforting. The view of the sunrise and the sunset were amaaaziinggg. All the staff were so friendly. However beyond happy to revisit at novotel

great

Customer review rating 4.5/5

Gurning Families - Confirmed reviews ALL

Excellent service upon check in with receptionist. My luggages were properly handled by the concierge. Thank you

good job

Customer review rating 4.5/5

Sri H. Solo - Confirmed reviews ALL

Lovely place for staycation. Really love the ambience and friendly staff. The service was really nice. Really looking forward to stay here again.

amazing

Customer review rating 4.5/5

Guo T. Solo - Confirmed reviews ALL

Good hotel, It's clean,cozy and nice room. Bed is very comfortable. There are great breakfast buffet. Nice pool and small gym.

more than my expectations

Customer review rating 4.5/5

Jiangwu Families - Confirmed reviews ALL

Friendly staff, strategic location. Good selection of breakfast, anw. good job

cozy

Customer review rating 4.0/5

F. Families - Confirmed reviews ALL

Great location. The hotel is well maintained. The rooms were clean, comfortable, and the staff very helpful. One of perfect hotel for weekend getaway. I especially enjoyed the view of the sunset here

Dear F. Feilong, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel. We are pleased to read that you gave us a good recommendation regarding our strategic location and cleanliness. We will keep our good work to make another memorable moment for your next stay. Regarding your specific concern thank you for taking the time to bring this to our attention. We will forward to the related department and use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

quite good

Customer review rating 3.5/5

Nur Families - Confirmed reviews ALL

Room is good, breakfast so so, parking area too small

Dear D. Dinda, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give a good review about our hotel. We are pleased to read that you gave us a good recommendation regarding our food and Room. We will keep our good work to make another memorable moment for your next stay. Regarding your specific concern thank you for taking the time to bring this to our attention. We will forward to the related department and use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

nice

Customer review rating 4.5/5

T. Families - Confirmed reviews ALL

Modern, stylish and cozy room.. FO, reception and room service are well friendly.. meals and food are so excellent

Dear T. Tio, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality especially assistance by Front Office Staffs and Room Service Staffs. We will make sure they received your warm complimentary and pass this generous welcome, the feedback such as yours has strived and motivate us to do better. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Great rooom

Customer review rating 5.0/5

K. Families - Confirmed reviews ALL

Nice and spacious room. However need upgraded for the amenities setup. It was set only for 1 person. But overall great stay

Dear K. Kiki, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Amazing staff, Amazing Hotel

Customer review rating 5.0/5

Angel W. T. Families - Confirmed reviews ALL

It is a very nice,clean, and comfort place to stay in NJGM . either with family or just with friends. very comfy room, with the fresh and clean environment . Variety and good food to eat . Also excellent service from all the staff . Especially Nadira, Shella, Mona, Aldi.

Dear Angel W., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality especially assistance by Ms. Nadira, Ms. Shella, Ms. Mona, Mr. Aldi. We will make sure they received your warm complimentary and pass this generous welcome, the feedback such as yours has strived and motivate us to do better. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Overall Good, but some things do need Improvement

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We had a pleasant stay here. Overall we are satisfied. Hotel location is convenient and strategic. Check-in and check-out are flawless. Staff gave us surprise birthday cake, Thank you. Free parking for hotel guest, this is essential and good. All staff that we met are friendly and professional. Our room requests (high floor, connecting door, no smoking) during booking were all granted, Thank you. Rooms during our stay were clean and comfortable. Will definitely stay here again. Some things perhaps can be improved. For breakfast as follow: 1. Glass use for juice did smell bad (most likely from the cloth used to dry it) it stinks. 2. No cutlery present on most tables, hence we need to grab it from a few tables that had. 3. Some condiments such as congee condiments and at Indonesian corner have no spoon so guests have to use their own. 4. The egg corner: will be good if it's made-to-order instead of making it in advance as the egg turns cold already. 5. No salt & pepper on the table 6. Will be good to have more staff available on stand by so we could ask easily For our room as follow: 1. Refrigerator was not sufficiently cold even when the temperature control was on max.

Dear Kevin S., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

nice

Customer review rating 4.5/5

I. Friends - Confirmed reviews ALL

thankyou for the excellent service. ill be probably will come back soon

Dear I. Idrus, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

good

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

all nice. everything was perfect

Dear I. Ivan, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

extremely satisfied

Customer review rating 4.5/5

Tonny Solo - Confirmed reviews ALL

the room was so clean, their service was excellent. i got free upgraded as selected Guest of the day. that was memorable for the first stayed

Dear Tonny , Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

good

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

nice staycation here. definitely will be back

Dear A. Alex, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

good

Customer review rating 4.5/5

G. Friends - Confirmed reviews ALL

It's comparable between price and the quality of service that they provided

Dear G. Galih, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and thrilled to read a very gratifying review about our hotel. It's an honor for us to read that you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Poor Quality

TripAdvisor rating 2.0/5

johnbrainb Business - TripAdvisor review

The Lobby, the isle, the room are kinda dark. They did not give the slipper at the room, so I have to asked about it. Two thin pillows were provided in the room, again I need to asked for more proper pillow. Room service and breakfast were okay. Thank God, the staffs were nice, pretty helpful, and hospitable. By paying those amount, I think there are more other options like Artotel, Kosenda, etc that provides more proper quality. In my opinion, even Ibis Style Grand Central Bandung and Ibis Style Bogor Raya have a better quality. So please, improve!

Dear johnbrainb, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Christiaan JONES General Manager

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