Information message

Novotel Jakarta Gajah Mada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 6,136 reviews

ALLSAFE approved hotel

Novotel Jakarta Gajah Mada
See on a map
+ 22 Services

Hotel extras

  • Heritage building as a popular spot for tourists

  • A 30-minute drive to Soekarno-Hatta International Airport

  • 10 minutes away from Jakarta Kota station

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Mega Glodok Kemayoran,Ancol

  • Nearby to Batavia Old Town center with cultural, artistic, and leisure appeal

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188
Jakarta Barat
11120 jakarta
indonesia

Tel: +622129367777

Fax: (+62)21/29365555

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  BLOK M-KOTA OLIMO

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    KOTA STATION At 1km / 0.62 miles

  • By train

    STASIUN KOTA At 1km / 0 miles

GPS :-6.147345, 106.815573

Hotel services

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 230 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 18 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • SOEKARNO HATTA Additional charge
    • CGK Additional charge
  • Secure Parking
    • On site
Well-being
  • Novotel Pool
    • Outside
    • On site
  • In Balance
    • On site
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for over 12
    • Childrens Club for 4 to 6 years
    • Video game area
    • Play area

Our accommodation(s)

Spacious, contemporary and adaptable, the Novotel room is truly a place for living. Perfect for all your needs

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 437

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Jakarta Gajah Mada

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,136 reviews

TripAdvisor Rating 4.5/5

2,569 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

ill come back soon

Customer review rating 5.0/5

Anonymous Solo - 21/11/2021 Confirmed reviews ALL

thankyou for the services

Dear Mahmud L., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give very gratifying review about our hotel. We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We are pleased to read that you were enjoying our strategic location and gave us a good recommendation regarding our hotel facility. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Perfect

Customer review rating 5.0/5

Anonymous Families - 20/11/2021 Confirmed reviews ALL

What an excellent service

Dear Paul J., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Great memories

Customer review rating 5.0/5

Anonymous Friends - 20/11/2021 Confirmed reviews ALL

Excellent service, terbaik. Thanks

Dear Knebel F., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Thankyou

Customer review rating 4.5/5

Anonymous Families - 19/11/2021 Confirmed reviews ALL

My 3rd trip here. Thankyou for the warmest service they made for me

Dear Mulkan, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Best service

Customer review rating 5.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

Thankyou

Dear Putra I., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Good to be back

Customer review rating 4.5/5

Anonymous Families - 19/11/2021 Confirmed reviews ALL

My 2nd period here to stay. Never been changed, always great and perfect enough

Dear Abdul R., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Great

Customer review rating 4.5/5

Anonymous Families - 18/11/2021 Confirmed reviews ALL

Beyond my expectations. Friendly staff, excellent service

Dear Syahrial A., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

The best hotel

Customer review rating 4.5/5

Anonymous Families - 18/11/2021 Confirmed reviews ALL

Great experience

Dear Syafride E., Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Poor Quality

TripAdvisor rating 2.0/5

johnbrainb Business - 26/09/2021 TripAdvisor review

The Lobby, the isle, the room are kinda dark. They did not give the slipper at the room, so I have to asked about it. Two thin pillows were provided in the room, again I need to asked for more proper pillow. Room service and breakfast were okay. Thank God, the staffs were nice, pretty helpful, and hospitable. By paying those amount, I think there are more other options like Artotel, Kosenda, etc that provides more proper quality. In my opinion, even Ibis Style Grand Central Bandung and Ibis Style Bogor Raya have a better quality. So please, improve!

Dear johnbrainb, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Christiaan JONES General Manager

Been here several times, yet disappointed for the first time.

TripAdvisor rating 3.0/5

CostSeem85 15/03/2021 TripAdvisor review

Had to wait for the room No welcome drink No upgrade for platinum loyalty member Small Cockroaches in room Amenities for one person only, and had to ask 3 times Been here several times, yet disappointed for the first time

Dear CostSeem85, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you so much for your valuable feedback. Yours sincerely, Christiaan JONES General Manager

Normal hotel service.

TripAdvisor rating 3.0/5

szemunc2017 Business - 28/01/2020 TripAdvisor review

Doesn't feel any special treat at Gold member status, better as walk in guest. Doubt even walk in China guest can use the priority counter for Accor members, whereas Accor member have to wait and queue. Worst thing was, the check-in staff forgot to return passport...created troubles in finding, these shall not happens in such good hotel like Novotel. Not proper trained and poor services.

Dear Szemunc2017, Thank you for taking the time to tell us about your experience at Novotel Jakarta Gajah Mada. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, We sincerely apologize if it was not reflective of our high standards. Follow-up training with the team to ensure service delivery is up to standard and it is our hope that you will give us the opportunity to better serve you in the near future. Should you need any further assistance for your next visit, please do not hesitate to contact us at h7447-re1@accor.com Sincerely, Christiaan JONES General Manager

Worst hotel

TripAdvisor rating 1.0/5

ChandraS747 Business - 26/01/2020 TripAdvisor review

I stayed here for two nights here. On arrival, I was given the lounge access voucher and when I went to the lounge, I was told that I can only have two drinks, I was shocked and requesting explaination from the manager, instead of handling over his name card, the manager asked me to take a picture of his name card so he can keep his name card! After checking my status, the manager told me just go ahead and have the drink, I returned to the lounge and was told they are not allowed to provide more than 2 drinks, so I told the server to call the manager, the manager came and told me that this is the hotel rules that only two drinks are provided, I have never gone to the lounge with limited drink as far as Accor group of hotel is concerned. The next evening, The same thing happened and I requested the server that I need to complaint to the GM and requested the GM to call me the following day as I was told the GM was there in the evening. The manager actually came but did not approached me, instead instructed the server to send drink to me, the server told me that this is the last drink that I can have! I told the server to return the drink and I do not need that at all. I never come across the lounge restricted only 2 drink for a room! and the GM has not even contacted me! This is TERRIBLE!

Dear ChandraS747, Thank you for taking time to share your recent experience with us. We are very appreciated your constructive feedback and than you for being our loyal our member of Accor Live Limitless. As privilige member you will be given a welcome drink voucher upon check in and you can enjoy the selected welcome drink at our lounge bar dueing your stay. Our lounge bar provide high tea time with the unlimited selected drinks only and the snack buffet. We deeply apologise if we short failed meet your expectation at this time, should you have a chance to give us opportunity to provide you our commitment service excellent and please feel free to contact me at H7447-FO1@accor.com Sincerely, Christiaan JONES General Manager

The best room ever!!

TripAdvisor rating 5.0/5

andrianputra2019 Family - 18/12/2019 TripAdvisor review

Im checking in at novotel gajah mada, when i 1st check in the hotel suite room is full booked so they gave me one of the suite room owned by the owners... the room number is 2305.. it was one of the best room i got for about 1.3 million rupiahs

Dear andrianputra2019, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Hotel likes a home ;)

TripAdvisor rating 5.0/5

Lukendro Business - 12/12/2019 TripAdvisor review

I always stay in Novotel Gajah Mada when i were in jakarta, because it feels like a home. Specially thanks for Mr Heri (FOM) who is the one helps me whatever i needed. Most recommended for business n familly travellers coz very good in price n location ;) Lukendro

Dear Lukendro, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give very good review about our hotel. We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We were very pleased to read that you appreciated the assistance of our staff especially Mr Heri we will make sure Mr Heri and the other staff received your warm complimentary and pass this generous welcome, the feedback such as yours has strived and motivate us to do better. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Room for Improvement

TripAdvisor rating 3.0/5

R T Business - 09/12/2019 TripAdvisor review

1. Check in and check out took quite long. Appeared as if the team were not well trained 2. Disappointing that lounge only served regular drinks and beers without wine for Platinum customers 3. We'd asked for help re transportation - and when we asked front desk were told that the hotel does not provide transport, Grab will probably not be feasible as it is far, and then the staff walked away. 4. Aircon in gym was not functioning 5. I had pointed out to the staff that the chicken ham served during breakfast had gone sour, and was still being served!!

Dear R T, Warmest Greetings from Novotel Jakarta Gajah Mada, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Christiaan JONES General Manager

Value your money

TripAdvisor rating 5.0/5

967eddyb Business - 21/08/2019 TripAdvisor review

Nice Hotel Environment and in Chinatown, Good food can be found around the corner. My 3 days stay in Novotel Hotel Gajah mada really make feel like at home. My compliment to: Hero - Front Office. Angel - Front Office. Wirda - Bar. Reynita - Restaurant. I have seem them giving their best service to anyone who are in need of help.

Nice stay at Novotel Gajah Mada

TripAdvisor rating 5.0/5

Budijanto W Solo travel - 17/08/2019 TripAdvisor review

I do like to stay at this hotel. I like the environment around this hotel. Due to Accorplus advantage, every time I book this hotel, I always get upgrading room which is always higher than my expectation.

first n last stay

TripAdvisor rating 2.0/5

GohYH93 Business - 24/06/2019 TripAdvisor review

first n maybe last stay here. if not because I am a accor member, I will not stay here. maybe pampered by other accor hotel, this is probably the worst. no upgrade to next level even for a platinum member, free fruit plater of 3small fruits. in room amenities-tea bags, laundry bag, hand towel not replaced daily. breakfast looked big spread but local food only. I went to holiday inn down the street and found the hotel newer, better and probably same price.

Dear GohYH93, Thank you for taking the time to submit your review following your recent stay at the Novotel Jakarta Gajah Mada. I would like to thank you for bringing to our attention that we are still facing some challenges to achieve excellency, if we were not able to go beyond your expectations, please accept our truthful apology. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. We do hope that somewhere in the future you will consider returning to our property and that we can welcome you back. Sincerely, Christiaan JONES General Manager

Lukman Family

TripAdvisor rating 4.0/5

LukmanFamily Family - 12/06/2019 TripAdvisor review

Nice short vacation with family... The rooms are spacious, breakfast is very varied, the swimming pool is pretty good only the water feels salty because of chlorine. Overall, the hotel is pleasant & the kids enjoy staying here. Unfortunately, the hotel card is often a mistake so we have to go back and forth to the receptionist to reset it.

Dear LukmanFamily, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Awesome stay!

TripAdvisor rating 5.0/5

Ariel S Family - 10/04/2019 TripAdvisor review

Great location. There's a shopping mall accross. Excellent Front Office, and restaurant service. Food are great, there's a variation on everyday breakfast. Kudos to the hotel staffs and officers I've come accross to. To Suhum, Sayu, Sudiro and Hendi, who handles well the situation on a miscommunication regarding the room prefeence on our stay. Novotel never fails us. Thanks guys!

Dear Ariels S. Thank you for choosing to stay with us at The Novotel Jakarta Gajah Mada and for posting your wonderful comments. We highly appreciate the compliments to our Front Office Team and we were also really pleased to read how much you enjoyed the location and the hotel overall. It is indeed a privilege to be located at the door steps of the shopping malls across. We hope we will have the pleasure of welcoming you and your family back with us soon. Sincerely, Christiaan JONES General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in jakarta