Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.5/5 1,022 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Heritage building as a popular spot

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran,Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,022 reviews

TripAdvisor Rating  4.5/5  3,959 reviews

excellent hotel

TripAdvisor rating 5.0/5

muhammadilham143 TripAdvisor review

Best service from Novotel gajah Mada...meeting room comfortable , breakfast ok..and the most memorable is..the service very very excellent..staff humble and always help us during stay @novotel..special thank to mr.Sopian ...you are excellent ...

Dear Mr. muhammadilham143, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation of our meeting room and breakfast. We are also glad that our staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will share your kind compliments with our team, with special mentions made to Sopian. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

HELPFUL STAFF

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Twice I was staying here and Kenjo always helpful to me and made comfortable and I could rest earlier before meeting and doing my project, so its really helpful being fresh in the meeting

Dear Mrs. Yulia T., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Platinum elite member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our bed sheet cleanliness had fallen short of your expectations. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you also for your appreciation, we will share your kind compliments with our team, with special mentions made to Kenji and Renaldi. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Convenient location at a great price

Customer review rating 4.0/5

Jason P. Business - Confirmed reviews ALL

Stayed 3 nights at the Novotel Gajah Mada. Unfortunately, I was given a room on a smoking floor. The room, although aging was well kept and had all the necessary. Staff were friendly and check in/out was smooth and fast.

Dear Mr. Chun Min Jason P., First of all, thank you very much for your loyalty in becoming our Accor Plus Gold Elite member. Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Rest assured that we will share your kind compliments with our team, with special mentions made to Dira. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONES General Manager

Cleanliness

Customer review rating 2.0/5

Lina L. Families - Confirmed reviews ALL

All facilities seems very old and dirty, I tried the sauna and the pool but it looks like abandon places. I also feel like I didnt get any benefit of my accor plus member, normally in another hotel I got welome letter with the benefit of my member on that hotel and also welcome fruit/cookies, etc but none at this hotel.

Dear Mrs. Marlina L., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Silver member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our area cleanliness and undelivered welcome letter had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

i wish ....

Customer review rating 2.5/5

Rinaldi Business - Confirmed reviews ALL

The parking space is very small, hard to park, and little help from attendance There is no welcome plate/cake in the room when we first check-in, the refrigerator is empty (for Gold member) The welcome drink, we prefer fresh juice, but only avail soft drink for take out There is no hot water for shower (this is really bad) The only good thing is good deal for price. But for Novotel 4 star hotel, this is not like other Novotel

Dear Mr. Rinaldi H., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Gold elite member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our parking facilities, member amenities, welcome drink and hot water had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

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Other web-users rate our hotel

  • 250 reviews 7.8/10 Location
  • 681 reviews 6.4/10 Room
  • 673 reviews 8.2/10 Service
  • 32 reviews 3.3/10 WiFi
  • 359 reviews 6.7/10 Cleanliness
  • 257 reviews 5.7/10 Amenities
  • 226 reviews 6/10 Breakfast
  • 215 reviews 5.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.