Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 592 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  592 reviews

TripAdvisor Rating  4.7/5  3,815 reviews

Customer review rating 1.5/5

James M. Business - Confirmed reviews ALL

Taps leaking, light bulbs not working, TV not working, very dirty carpets, sheets with stains, sheets and linen grey, cafe food horrendous, cafe poorly maintained, cannot get a working coffee machine.......

Dear Mr. James M., Thank you for providing valuable feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I have personally reviewed your detailed comments regarding the leaking taps, non-working light bulbs and TV, the extremely dirty carpets, stained linens, and the unacceptable state of our café facilities. Please accept our sincerest apologies for these significant shortcomings. The conditions you described are well below the standards of service and quality we promise our guests, and certainly not the experience expected by a valued Accor Silver member. We have already initiated immediate action with our operational teams to rectify these systemic issues, including a deep clean of all specified areas, maintenance checks on all room amenities, and a review of our F&B operations. As a gesture of our apology and following a final discussion with the management team regarding the extent of the failures during your stay, we have processed 3,000 Accor Live Limitless points to your membership account today. You should see these points available shortly. We understand that we failed to provide a basic, comfortable, and sanitary environment during this visit. While we cannot undo your experience, we hope you view this compensation as a tangible commitment to making things right. We hope you will allow us the opportunity to restore your confidence in our hotel and the Accor brand during a future stay. Best Regards, Syahrin Duty Manager

Excellent stay

TripAdvisor rating 5.0/5

Muhammad Harli F TripAdvisor review

Had an excellent stay here and a one of their staffs, Mas Keri is really helpful by doing his job. The food was delicious, the room is clean, and i’d be happy to come back here

Dear Muhammad Arlif We are pleased to learn that your stay was thoroughly enjoyable, and that you were satisfied with the cleanliness of our rooms as well as the quality of our culinary offerings. We are also delighted to hear your commendation for our team member, Keri. Your kind feedback will be conveyed to him as a well-deserved recognition and encouragement to continue delivering exemplary service. We sincerely look forward to the privilege of welcoming you back on your next visit. Sincerely, Duty Manager

Best restaurant review

TripAdvisor rating 5.0/5

Go11134262058 TripAdvisor review

For excellent service and the best staff, delicious food and cleanliness, and a very strategic location in the city...

Dear Valued Guest, We are delighted to know that you experienced excellent service, were assisted by our dedicated staff, and enjoyed the delicious food and cleanliness of our facilities. We also appreciate your acknowledgment of our strategic location, which we hope added convenience to your stay in the city. Your kind feedback serves as valuable encouragement for our team to continue delivering the highest standards of hospitality. We look forward to welcoming you back on your next visit. Sincerely, Duty Manager

Customer review rating 4.0/5

Choong Y. T. Couples - Confirmed reviews ALL

Good stay, good location, hotel not far away got a lot of Chinese restaurant. The only thing is the breakfast not much choice and the menu for the four day is the same.

Dear Mr. Choong Y. T., Thank you for taking the time to share your feedback with us. We are pleased to know that you had a good stay and enjoyed our strategic location, especially the convenience of the nearby Chinese restaurants. However, we regret to hear that our breakfast variety did not meet your expectations, and that the menu selections remained the same during your four-day stay. Your comments are very important to us, and we will certainly review our breakfast offerings with the culinary team to explore more variations and improvements. We truly appreciate your input, as it helps us enhance our services and provide a better experience for our guests. We hope to have the pleasure of welcoming you back again in the future for an even more pleasant stay. Warm regards, Duty Manager

Customer review rating 4.0/5

Jeng E. K. Business - Confirmed reviews ALL

Nice room and well located

Dear Mr/s. Jeng E. K., Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our comfortable room and appreciated our convenient location. We truly value your support and look forward to the pleasure of welcoming you back for another pleasant stay soon. Warm regards, Duty Manager

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Other web-users rate our hotel

  • 278 reviews 8/10 Location
  • 707 reviews 7.1/10 Room
  • 596 reviews 8.6/10 Service
  • 51 reviews 4.1/10 WiFi
  • 417 reviews 7.2/10 Cleanliness
  • 267 reviews 5.5/10 Amenities
  • 231 reviews 6.3/10 Comfort
  • 177 reviews 4.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.