Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 554 reviews

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Novotel Jakarta Gajah Mada - Image 1
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Novotel Jakarta Gajah Mada - Image 3
Novotel Jakarta Gajah Mada - Image 4
Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room 2 Single Beds

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Twin bed(s)
  • Views: City View
See availabilities

A unique experience combining relaxation and focus. Our Premier Room treats you like VIP with access to the Premier Lounge serving breakfast and afternoon tea, LCD TV & free WIFI access. 1 king bed for up to 2 adults and 2 children sharing existing bed.

  • Views:

    City View

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Relax and focus. The Premier Floor Room treats you like a VIP with- twin beds, free WIFI Internet, access to the library and the Executive Lounge where you can have breakfast in privacy. Up to 2 adults and 2 children.

  • Views:

    City View

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our spacious Superior Suite Room will welcome you as VIP with everything you need for a truly comfortable stay. Completed with a separate living room ideal for your business or family, and high-end facilities; LCD TV & free WIFI access, and bathtub.

  • Views:

    City View

Max. number of persons
4
Area
From 60 m² / 645 sq ft

Bedding

King size bed(s) x1

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Telephone in bathroom
  • BathrobeAdditional charge

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Music TV channels

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • CGK Additional charge
  • SOEKARNO HATTA Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 230 rooms
  • 18 non-smoking rooms
  • 14 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Executive Lounge Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Play area

Well-being

Novotel Pool

  • Outside
  • On site

In Balance

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site

The Square Restaurant

Photo out of - The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Cooking style
International
Capacity
250
Accessibility
Accessible service
11120 Jakarta, Indonesia
Telephone +62 21 29367777
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Menu average price: 12.20 € 250000 IDR

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Le Bar at Novotel Jakarta Gajah Mada offers a stylish and relaxing space to enjoy refreshing cocktails, fine wines, and light bites, perfect for unwinding, socializing, or ending a busy day in West Jakarta.

4 options for you to choose from depending on your tastes. A snack at reception from 4am. A set menu breakfast. For those in a hurry hot drinks, orange juice and croissants served at the bar. Room service.

Novotel Jakarta Gajah Mada offers elegant wedding facilities with stylish function rooms, customizable décor, professional event support, and catering services, creating a memorable and seamless celebration for couples and their guests in West Jakarta.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  554 reviews

Customer review rating 3.0/5

Akiko Y. Families - Confirmed reviews ALL

Dear Akiko Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I am genuinely sorry that the cleanliness of your room, particularly the toilet and shower area, did not meet the standard you should have experienced upon arrival. Having to request additional cleaning immediately after check-in is certainly not the welcome we want for our guests. Your room should have been properly inspected and fully prepared before it was released for your stay. Please be assured that we take your comments seriously and will review this matter with our Housekeeping team to improve our room inspection and cleaning standards. Thank you for bringing this to our attention. We sincerely hope to have another opportunity to provide you with a much better experience. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Tsung-lin H. Couples - Confirmed reviews ALL

Dear Tsung Lin H., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Sony C. Families - Confirmed reviews ALL

Dear Sony C., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.5/5

M. M. Business - Confirmed reviews ALL

Dear M., Thank you for choosing Novotel Jakarta Gajah Mada for your business trip and for taking a moment to share your experience. We are pleased to know that our location worked well for your visit, and that you were comfortable with the cleanliness of the room and our breakfast selection. We understand how important a smooth and comfortable stay is when travelling for business. We appreciate your feedback and hope Novotel Jakarta Gajah Mada will remain your preferred choice whenever your business brings you back to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 2.0/5

Chieu L. Solo - Confirmed reviews ALL

Dear Chieu L., Thank you for being honest about your recent stay with us. We are truly pleased that our team left a strong impression through their friendliness and genuine hospitality. Your A+ recognition means a lot, and we will make sure the team hears it. At the same time, we understand your disappointment with the condition of the room. The hot water, worn furniture, and stained sofa are certainly not details we want our guests to encounter. We have taken note of your comments and will follow up with the relevant teams. We also understand your feeling that the hotel is no longer quite what it used to be. That is difficult feedback to receive, but it is important for us to hear. Maintaining our rooms and facilities properly is an ongoing responsibility, and your comments are a clear reminder of where we need to raise our standards. Thank you again for recognizing our people despite the shortcomings of the physical product. We hope you will give us another opportunity to show you meaningful improvement on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear Akiko Y., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I am genuinely sorry that the cleanliness of your room, particularly the toilet and shower area, did not meet the standard you should have experienced upon arrival. Having to request additional cleaning immediately after check-in is certainly not the welcome we want for our guests. Your room should have been properly inspected and fully prepared before it was released for your stay. Please be assured that we take your comments seriously and will review this matter with our Housekeeping team to improve our room inspection and cleaning standards. Thank you for bringing this to our attention. We sincerely hope to have another opportunity to provide you with a much better experience. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Tsung-lin H. Couples - Confirmed reviews ALL

Great stayed

Dear Tsung Lin H., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Sony C. Families - Confirmed reviews ALL

easy check in and check out

Dear Sony C., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.5/5

M. M. Business - Confirmed reviews ALL

I stay for businees trip, good location, clean room, good breakfast

Dear M., Thank you for choosing Novotel Jakarta Gajah Mada for your business trip and for taking a moment to share your experience. We are pleased to know that our location worked well for your visit, and that you were comfortable with the cleanliness of the room and our breakfast selection. We understand how important a smooth and comfortable stay is when travelling for business. We appreciate your feedback and hope Novotel Jakarta Gajah Mada will remain your preferred choice whenever your business brings you back to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 2.0/5

Chieu L. Solo - Confirmed reviews ALL

Hotel feels run down. Not like it used to be. Hot water isn't hot in the room. Bed is comfy but room feels old and furniture worn out. Sofa had weird stains on it. But the staff are all super friendly and nice, so in terms of staff service it's an A+. Facilities and room like a C-.

Dear Chieu L., Thank you for being honest about your recent stay with us. We are truly pleased that our team left a strong impression through their friendliness and genuine hospitality. Your A+ recognition means a lot, and we will make sure the team hears it. At the same time, we understand your disappointment with the condition of the room. The hot water, worn furniture, and stained sofa are certainly not details we want our guests to encounter. We have taken note of your comments and will follow up with the relevant teams. We also understand your feeling that the hotel is no longer quite what it used to be. That is difficult feedback to receive, but it is important for us to hear. Maintaining our rooms and facilities properly is an ongoing responsibility, and your comments are a clear reminder of where we need to raise our standards. Thank you again for recognizing our people despite the shortcomings of the physical product. We hope you will give us another opportunity to show you meaningful improvement on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 1.0/5

John S. T. Couples - Confirmed reviews ALL

I would like to share some constructive feedback about my recent stay. 1. It seems that the staff are not very familiar with Accor Live Limitless (ALL) member benefits, especially for higher-tier members. I found myself having to explain my membership benefits to the staff, which really shouldn’t be the guest’s responsibility. 2. At every other Novotel properties I’ve stayed at, the front office always seems to have a clear list of arriving guests, with ALL members identified since member and non-member benefits are different. Unfortunately, the staff here appeared to be unfamiliar with this process. 3. I was assigned a room on the Premier Floor (22nd floor), but the corridor was extremely dark and honestly felt more like a storage or service hallway than a premium guest floor. It certainly did not create the impression of a Premier Floor, especially for loyal members. 4. The swimming pool area was not well maintained. It looked dirty and unappealing, making it less inviting to use. 5. During check-in, it was my first time visiting Novotel Gajah Mada. I asked a group of about five people standing in the parking area where the hotel entrance was. They all seemed unsure and couldn’t give me a clear answer, even after I asked several times. It wasn’t a very welcoming first impression. 6. In terms of value for money, I would rather stay at an ibis Styles or Mercure properties. In my experience, ibis Styles consistently delivers friendlier service and a more enjoyable overall experience, despite being a lower-tier brand within the Accor portfolio. I hope this feedback can be taken constructively. I believe these are areas that can be improved, especially considering Novotel Gajah Mada is positioned as a higher-tier brand within the Accor portfolio.

Dear John S. T., Thank you for taking the time to share such thoughtful and detailed feedback regarding your recent stay at Novotel Jakarta Gajah Mada. First and foremost, please accept our sincere apologies that your experience did not reflect the standards you have come to expect from Novotel and the Accor brand, particularly as a valued ALL member. We are grateful for the openness of your feedback, as it highlights several important areas where we must improve. We regret that your arrival experience, recognition of your ALL membership benefits, and the overall service provided by our Front Office team fell short of your expectations. Your comments have been shared with the department to reinforce product knowledge, membership recognition, and the importance of delivering a confident and personalized arrival experience for every guest. We are equally concerned to learn about your observations regarding the Premier Floor corridor and the condition of the swimming pool. These comments have been forwarded to our Housekeeping and Engineering teams for immediate review, as we fully agree that every facility should reflect the quality and comfort our guests expect. It is also disappointing to learn that your first impression upon arrival was not as welcoming as it should have been. Every interaction, from the moment a guest arrives, should convey genuine hospitality, and we regret that this was not your experience. Lastly, we appreciate your honest comparison with other Accor brands. While it is difficult to read, feedback like yours is invaluable. It reminds us that every stay should consistently reflect the standards and service our guests associate with the Novotel brand. Thank you once again for your constructive comments. We sincerely hope you will give us another opportunity to regain your confidence and provide you with the experience you rightfully expected from Novotel Jakarta Gajah Mada. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

overall is good..

Dear Mohd Ikhwan Bin Ibrahim, We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Muhannad S. J. A. Families - Confirmed reviews ALL

Overall, I had a pleasant stay and appreciate the team’s efforts. The staff were friendly, helpful, and welcoming throughout my visit. There are a few areas that could further improve the guest experience. I believe some additional training for the front desk team would be beneficial, particularly in welcoming guests, introducing the hotel’s facilities, and clearly explaining which services are complimentary and which are chargeable. I also did not receive the welcome drink, which I believe is part of the arrival experience. Additionally, room readiness could be improved to ensure everything is fully prepared before guest check-in. As for breakfast, I felt it was heavily focused on Asian cuisine. While the food quality was good, I would have appreciated a wider selection of international options, such as different types of bread, jams, and other simple breakfast items that appeal to a broader range of guests. Overall, I enjoyed my stay. My expectations may have been influenced because I had just come from another hotel that offered a more premium experience, so this stay felt slightly more average by comparison. Nevertheless, I appreciate the hospitality and thank the team for their service.

Dear M S. J. A., Thank you for taking the time to share such a thoughtful and balanced review of your recent stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed your stay overall and that our team's friendliness and hospitality left a positive impression. Your kind recognition means a great deal to us. At the same time, we sincerely appreciate your constructive feedback. We regret that your arrival experience did not fully meet your expectations, particularly regarding the welcome process, the explanation of our hotel facilities and guest benefits. These details play an important role in creating a memorable first impression, and your comments have been shared with our Front Office team to reinforce the standards we strive to deliver. We also acknowledge your observations regarding room readiness and your suggestions for a broader international breakfast selection. Your feedback has been shared with the relevant departments, as it provides valuable insight into how we can continue to enhance the overall guest experience. We truly appreciate your understanding and your honest comparison with your previous stay elsewhere. It is feedback like yours that helps us identify opportunities to improve and deliver a more refined experience for all our guests. Thank you once again for choosing Novotel Jakarta Gajah Mada. We hope to have the pleasure of welcoming you back and providing an experience that exceeds your expectations on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Alwi H. Couples - Confirmed reviews ALL

Comfortable stay. Novotel Jakarta Gajah Mada got every detail right. The AC, hot water, and a cozy bed. Excellent service as well. Plus, the location is super strategic, near the Kota Tua and shopping centers. I actually planned to stay for just 1 night, but decided to make it 2

Dear Mr Alwi H., Thank you for choosing Novotel Jakarta Gajah Mada and for taking the time to share such a thoughtful review. It is truly rewarding to know that your stay exceeded your expectations. We are delighted that the comfort of your room, from the air conditioning and hot water to the cozy bed, provided you with a relaxing experience. It is equally gratifying to hear that our team's service and our convenient location near Kota Tua and Jakarta's shopping districts added to the enjoyment of your visit. The greatest compliment we could receive is knowing that you decided to extend your stay from one night to two. Knowing that you felt comfortable enough to stay longer means a great deal to all of us and reflects the experience we strive to create for every guest. Your generous feedback will be shared with our team, who will be delighted to know that their dedication made a positive difference to your stay. We sincerely appreciate your support and look forward to welcoming you back to Novotel Jakarta Gajah Mada for another memorable visit whenever your travels bring you to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.5/5

Gabriel L. Couples - Confirmed reviews ALL

First trip to Jakarta and impressed with the city. So happy to stay on Level 22

Dear Gabriel L., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our convenient and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 2.5/5

Hinkkorimmond R. Business - Confirmed reviews ALL

I am quite dissatisfied as I was not permitted to check in at 12:30 pm, despite explaining this to the reception staff. I am tired from travelling and require quick rest; however, I have been asked to wait until 1:00 pm to receive my room access card.

Dear Hinkkorimmond R., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. Please accept our sincerest apologies for the inconvenience and disappointment you experienced upon your arrival. We fully understand how exhausting a journey can be, and we regret that we were unable to provide you with immediate access to your room when you needed a well-deserved rest. While our standard check-in time is in place to ensure every room meets our quality standards, we understand that your circumstances deserved greater empathy and clearer communication. We are sorry that your arrival experience did not reflect the warm hospitality and attentive service we strive to deliver. Your feedback has been shared with our Front Office team as a valuable reminder to approach each arrival with understanding, and flexibility whenever operationally possible. Thank you for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Jakarta Gajah Mada, where we can provide you with the seamless and personalized experience you rightfully expect. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.0/5

Suraida S. Couples - Confirmed reviews ALL

Overall, we had a pleasant stay at Novotel Jakarta Gajah Mada. The highlight of our experience was definitely the staff. Everyone was very friendly, welcoming, and always willing to help, which made us feel comfortable throughout our stay. The location is also very convenient, with easy access to many places in the city. The breakfast was decent, but we expected a bit more variety. The selection was quite similar every morning, so it became a little repetitive after a few days. Other than that, everything was good, and we enjoyed our stay. We would recommend this hotel to anyone looking for a comfortable and centrally located place to stay in Jakarta.

Dear Mr Surainda S., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you had a pleasant stay and that our friendly and attentive team made you feel welcome throughout your visit. It is also wonderful to hear that you enjoyed our convenient location, making it easy to explore the city. Thank you as well for your valuable feedback regarding the breakfast variety. We appreciate your suggestion and have shared your comments with our Culinary team as part of our continuous efforts to enhance our breakfast offerings and provide a more enjoyable dining experience for our guests. Your recommendation means a great deal to us, and we truly appreciate your trust in Novotel Jakarta Gajah Mada. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Muhardi S. Friends - Confirmed reviews ALL

I am so lucky stayed at Novotel Jakarta Gajah Mada. Many shopping and culinary places around. All staff is good and friendly.

Dear Mr Muhardi S., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are truly delighted to know that you had such an enjoyable stay with us. It is wonderful to hear that you appreciated our convenient location, surrounded by shopping and culinary destinations, as well as the warm hospitality provided by our team. Your kind words are a great source of encouragement for all of us, and we will be pleased to share your compliments with the entire team. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Novotel Jakarta Gajah Mada for another memorable stay. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 5.0/5

Oke L. Friends - Confirmed reviews ALL

Ok

Dear Mr. Oke L., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. Thank you for your positive feedback. We are delighted to know that you had an enjoyable stay with us. Your kind words are greatly appreciated and serve as an encouragement to our team to continue delivering warm hospitality and memorable experiences to all our guests. We truly value your loyalty as an ALL Classic Member and look forward to welcoming you back to Novotel Jakarta Gajah Mada in the near future. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 2.5/5

Raditya M. P. Friends - Confirmed reviews ALL

Having stayed at Novotel Jakarta Gajah Mada since 2016, I believe I have earned the perspective of a genuinely loyal guest. Over the past decade, I have experienced this hotel through its best years, during the COVID-19 pandemic, and now in its current state. It is precisely because I care about this property that I feel compelled to share this feedback. Unfortunately, my most recent stay left me with the impression that standards have gradually declined in several important areas. Upon arrival, there was only one staff member handling security, concierge duties, luggage assistance, and guest arrivals simultaneously. While I cannot praise this gentleman enough for remaining warm, attentive, and professional despite the workload, expecting one individual to perform multiple front-of-house functions at a four-star international hotel is simply unreasonable. Likewise, there was only one active check-in counter despite several guests arriving. Regardless of membership status, this created unnecessary waiting. I would like to specifically commend both the security officer and the Guest Service Associate for delivering excellent hospitality under what appeared to be challenging staffing conditions. They deserve recognition. As an ALL Platinum member, I also noticed the absence of the thoughtful recognition I had become accustomed to over many years of staying here. Previous visits often included a personalized welcome letter from the Manager on Duty or General Manager. This time, there was none. While I did appreciate the welcome amenity, consisting of several small pastries, the experience felt noticeably less personal than before. Loyalty is built not only through benefits but through meaningful recognition. Breakfast was unfortunately the most disappointing aspect of my stay. As an ALL Platinum member, complimentary breakfast is a standard benefit. After I had already entered the restaurant and begun selecting food from the buffet, a staff member approached me in front of other guests and informed me that my room "did not come with breakfast." This should never have happened. Not only had I already started serving myself, but the matter was also addressed publicly rather than being verified discreetly beforehand. I was then placed in the uncomfortable position of having to explain my Platinum benefits while other diners could clearly hear the conversation. Such situations are avoidable with proper communication between the Front Office and the restaurant team and should be handled far more discreetly to preserve the guest's dignity. The breakfast itself also fell below expectations. The variety was limited, and many dishes lacked the quality and flavor I remember from previous stays. Ironically, I genuinely recall enjoying a much better breakfast at this hotel during the height of the COVID-19 pandemic than I did during this visit. That comparison alone speaks volumes. The guestrooms likewise require greater attention. The LED lighting beneath the television was not functioning, portions of the walls showed visible holes and wear, and the room lighting consisted of an inconsistent mix of cool white and warm bulbs, creating an unfinished appearance. These may seem like minor details individually, but collectively they reflect declining maintenance standards. One detail that particularly puzzled me was the entertainment system. I noticed that the standard rooms appear to have newer and better televisions than some of the suites. That feels counter intuitive. Suites should showcase the hotel's best accommodations, not older equipment than entry-level rooms. I sincerely hope management reviews this inconsistency during future refurbishment plans. On a positive note, I would like to compliment management on one particular decision. Over the years I have experienced the Executive Lounge in its original dedicated top-floor location, later relocated to the restaurant, and now at the bar. In my opinion, the current bar concept is by far the best implementation. It offers a more comfortable atmosphere, better ambiance, and a far more enjoyable guest experience. It is a meaningful improvement that deserves recognition. Another operational policy that deserves reconsideration is the handling of food deliveries and parcels. Requiring guests to collect deliveries from the basement is unnecessarily inconvenient. More importantly, it presents accessibility concerns for guests with mobility limitations or leg injuries, particularly given the lack of direct elevator access. A designated collection point or secure shelving near the concierge desk would provide a much better guest experience while maintaining operational efficiency. Finally, I would like to address how this feedback is handled. As someone who has supported this hotel for nearly ten years, I sincerely hope my comments are read by someone empowered to make meaningful improvements rather than generating a standard automated response. Please do not respond with a generic template thanking me for my feedback without addressing the specific concerns I have raised. Guests can easily distinguish between a personalized response and a copied-and-pasted email. Should I receive nothing more than a generic template response, I will reasonably conclude that this feedback has not been genuinely considered. At that point, I would feel more inclined to share my experience publicly across travel review sites and social media so that other travelers have a balanced understanding of the current guest experience. This review is not written out of anger but out of genuine disappointment from someone who has repeatedly chosen Novotel Jakarta Gajah Mada for almost a decade. I know the standards this hotel was once capable of because I experienced them firsthand. The location remains excellent, many members of your frontline team continue to provide outstanding hospitality despite obvious operational challenges, and the hotel still has tremendous potential. However, understaffing, declining maintenance, inconsistent elite recognition, avoidable service failures, and a breakfast experience that no longer reflects the expectations of an international four-star hotel deserve management's immediate attention. I sincerely hope this review is received in the constructive spirit in which it is intended. I would much rather return in the future and write about how successfully the hotel has improved than continue to witness the gradual decline of a property I have recommended for many years.

Dear Mr Raditya M. P., Thank you for taking the time to share such a detailed and thoughtful review. Above all, thank you for your loyalty to Novotel Jakarta Gajah Mada over the past decade. It means a great deal to us that you have continued to choose our hotel , and we are truly sorry that your recent experience did not reflect the standards you have come to expect. Please accept our sincerest apologies for the shortcomings you encountered, particularly regarding the arrival experience, recognition of your ALL Platinum membership, the breakfast service, room condition, and other operational issues you highlighted. We fully understand your disappointment, especially as a returning guest who knows the level of hospitality our hotel is capable of delivering. Your comments have been shared directly with our management team and the respective department heads for immediate review and follow-up. We also appreciate your recognition of our Security Officer and Guest Service Associate, whose dedication under challenging circumstances will certainly be acknowledged. Likewise, we are grateful for your positive feedback regarding the Executive Lounge concept at the bar. We genuinely value the constructive suggestions you have shared, including improvements to staffing, room maintenance, breakfast operations, elite member recognition, and the parcel collection process. Feedback such as yours is invaluable, as it helps us identify areas where we must do better and continuously improve the guest experience. Most importantly, please be assured that your review has been carefully read and taken seriously. We truly appreciate the honesty, care, and confidence you have placed in us by sharing your experience directly. Thank you once again for your continued support of Novotel Jakarta Gajah Mada. We sincerely hope to have the opportunity to welcome you back and restore your confidence with the level of hospitality and service you rightfully expect from us. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.0/5

Basuki R. Families - Confirmed reviews ALL

First time staycation in this hotel, but in overall were out of my expectation.

Dear Mr R. Basuki Thank you for choosing Novotel Jakarta Gajah Mada for your first staycation and for sharing your feedback with us. Please accept our sincere apologies that your experience did not meet your expectations. We are especially sorry to learn that we were unable to provide the memorable first impression we always strive to deliver. As a valued ALL Gold Member, your loyalty is truly important to us, and we regret that your stay fell short of the standards you deserve. Your feedback has been shared with our team as part of our commitment to continuously improve our service and guest experience. We sincerely appreciate your comments and hope to have the opportunity to welcome you back to Novotel Jakarta Gajah Mada and provide you with the exceptional stay you rightfully expect. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 0.5/5

Kodai S. Families - Confirmed reviews ALL

Receptionist didn't greet us and started check in process without mentioning my name and her name. I was now recognized Accor member as well. Room was not ready and she asked me to get welcome drink then we visited the bar for the drink but again the FB server didn't recognize us sitting down at sofa, didn't approach us for any assistance or ordering. End up we wait for 25minutes only sitting down and didn't get anything while getting ignored by the server. Upon receiving the key, got long queue at least 10 guests were on the queue but only 1 receptionist was handling the check in queue, which is so poor of your manning control at 14:00hr-15:00hr. Most disappointing things were room conditions and cleanliness standard were not up to Accor standard. Our toilet was not cleaned properly, bed linen was dirty with stains, sink clogged, curtains and windows were fully covered by dust, mug cup and hot water kettles got still remained previous guests coffee.

Dear Mr Kodai S., Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Jakarta Gajah Mada. Please accept our sincerest apologies for the disappointing experience you encountered. We deeply regret that the service you received during check in, the lack of recognition of your ALL membership, the delay in the bar, the long queue at Reception, and the condition of your room did not reflect the hospitality and brand standards we strive to deliver. Your comments have been shared with our Front Office, Housekeeping, and Food & Beverage teams for immediate review and corrective action. We are reinforcing our arrival service standards, staffing arrangements during peak check in hours, and room inspection procedures to ensure every guest receives the level of service and cleanliness they rightfully expect. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence by providing you with the seamless and welcoming experience you deserve on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 1.5/5

Aaron C. Solo - Confirmed reviews ALL

Let’s keep this feedback offline and private in hopes that this facility can be turned around. I have always enjoyed other Novotel locations but I feel this specific Novotel is now run down and needs attention; including being slightly understaffed.

Dear Mr Aaron C., Thank you for taking the time to share your honest feedback and for choosing to keep your comments private. We truly appreciate your trust and your continued support of the Novotel brand. Please accept our sincere apologies that your recent experience at Novotel Jakarta Gajah Mada did not meet your expectations. We value your observations regarding the condition of the hotel and our staffing levels, and we take your comments very seriously. Please be assured that your feedback has been shared with our management team for careful review as part of our ongoing efforts to improve our facilities and service standards. Thank you once again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Gajah Mada and provide you with the quality experience you rightfully expect. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.0/5

Paulus S. Families - Confirmed reviews ALL

Been staying at Novotel Gajah Mada for several times already , but this visit was the least best experience had , there are 3 problems need to be rectified by Novotel Gajah Mada which are : 1. My wife found 3 jarum pentul in our SUITE room , two were on the floor and one at the living room sofa , luckily none of us got injured by the jarum pentul on the floor 2. The water disposal at the bathroom and sink was problematic , took long time for the waters to dissappear , especially at the bathroom there were many hairs at the water disposal spot 3. Lastly , all the shower necessities at the bathroom out of stock : the soap and the shampoo and the conditioner As a gold member of Accor , i been to lot of their hotels and so far everything almost excellent , therefore i hope my review here can be heard and be taken action to be better for Novotel Gajah Mada in the future Thank you

Dear Mr Paulus S., We sincerely appreciate your continued loyalty and thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. First and foremost, please accept our sincerest apologies for the shortcomings you experienced. We are especially concerned to learn about the safety issue involving the pins found in your Suite, as well as the bathroom maintenance issues and the missing bathroom amenities. These are not reflective of the standards we are committed to delivering, particularly to our valued ALL Gold members. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action. We are reinforcing our room inspection procedures to ensure every room is thoroughly cleaned, properly maintained, and fully prepared prior to guest arrival. Thank you for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to restore your confidence and provide you with the exceptional stay you have come to expect from Novotel Jakarta Gajah Mada. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.5/5

Irodat G. I. Solo - Confirmed reviews ALL

Great

Dear Mr Irodat G. I., We sincerely appreciate your comments regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our and had a pleasant stay with us. Your kind feedback is a great encouragement to our team to continue delivering memorable experiences for every guest. We look forward to welcoming you back to Novotel Jakarta Gajah Mada on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Other web-users rate our hotel

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