Novotel Jakarta Gajah Mada Hotel 4 stars

Customer review rating 4.4/5 4,876 reviews

Novotel Jakarta Gajah Mada
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+ 26 Services
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Room 1

Number of guests
Children's age

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  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Heritage building as a popular spot for tourists

  • A 30-minute drive to Soekarno-Hatta International Airport

  • 10 minutes away from Jakarta Kota station

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Mega Glodok Kemayoran,Ancol

  • Nearby to Batavia Old Town center with cultural, artistic, and leisure appeal

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SOEKARNO HATTAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

In an effort to provide better facility to our guests, please be informed that currently our hotel swimming pool is under renovation until 31 March 2020. Our hotel guests can still enjoy an alternative swimming pool, located on the same floor.

Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188
Jakarta Barat
11120
jakarta
indonesia

Tel: +622129367777

Fax: (+62)21/29365555

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUSWAY :  BLOK M-KOTA OLIMO

  • By plane

    SOEKARNO HATTA At 30km / 18.64 miles - Shuttle paying

  • By train

    KOTA STATION At 1km / 0.62 miles

  • By train

    STASIUN KOTA At 1km / 0 miles

GPS :-6.147345, 106.815573

Our accommodations

Spacious, contemporary and adaptable, the Novotel room is truly a place for living. Perfect for all your needs

Superior Room 1 King Size Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room 1 King Bed Executive Floor

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room 2 Single Beds Executive Floor

Accessible room
  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Non contractual photo

Le Bar is an intimate and friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available at the bar, which is the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 437

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Jakarta Gajah Mada

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,876 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,328 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location

Customer review rating 4.4/5

Wira Business - 31/03/2020 Confirmed reviews ALL

Good location, great service, good stay and good food

Dear Wira M., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

Good stay

Customer review rating 4.4/5

J. Business - 31/03/2020 Confirmed reviews ALL

Good location good food great service

Dear J. Juliadi, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan F Jones General Manager

Well done

Customer review rating 4.4/5

Anonymous Business - 30/03/2020 Confirmed reviews ALL

Overall nice stay however the aircon in my room was not cooling. But service was good

Almost perfect

Customer review rating 4.4/5

Anonymous Families - 30/03/2020 Confirmed reviews ALL

Location is good however the aircon was little hot and the pool need to be upgraded.. overall good stay

good location

Customer review rating 4.4/5

Handoko K. X. Business - 18/03/2020 Confirmed reviews ALL

i was staying at 2015, there were a scale for personal use, but there weren't any batteries inside (useless). the shower room also need some attention and repair. The TV channels were not one of the best ( base on my experiences in other hotels). Overall, i do think the management need to pay more attention to the staffs, ( i think one of the cleaning staff was sleeping in the room during the clean up, i have this kind of opinion because, my room did not have toilet paper ( tissue in the box) was empty when i checked in, so i went out since i saw the cleaning equipment was in the hall way, i knocked several time, wait for around 5 to 10 minutes, still the staff was not coming out from the room, eventually i called through the phone, and then i got the tissue. The front office services by far is the best in the hotel, they are well prepared and well mannered. My Suggestion please make a through out check to the hotels services and rooms, (Tv channels need to be checked, and please added some premier movie channels wont hurt / like hbo and fox movies. I hope this can be a help. Best wishes, Handoko KX

Dear Handoko Kariyanto X., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

good stay

Customer review rating 4.4/5

Donny Business - 18/03/2020 Confirmed reviews ALL

good stay

Dear Donny S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Not good experience for the second stay

Customer review rating 4.4/5

. Families - 16/03/2020 Confirmed reviews ALL

It tooks long time to check in Non flexible with customer for the check out time after total of 7 days of stay. Last tow days we were in a room with dusty carpet

Dear Mr. Faisal A., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiaan JONES General Manager

Beyond satisfaction..

Customer review rating 4.4/5

Roslan C. Friends - 11/03/2020 Confirmed reviews ALL

Just like home.

Dear Roslan C., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Near to Electronic centre area

Customer review rating 4.4/5

Kris T. F. Business - 09/03/2020 Confirmed reviews ALL

Wonderful overall

Dear Dhian Krisna W., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Great location and friendly staff.

Customer review rating 4.4/5

Setiadi H. Couples - 09/03/2020 Confirmed reviews ALL

Great location with many food near hotel. Friendly hotel staff.

Dear Setiadi H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Good stay

Customer review rating 4.4/5

Budijanto W. Business - 09/03/2020 Confirmed reviews ALL

I was very happy to stay at here. Thank you again for upgrading the room due to Accorplus membership. Hope stay at here again at Novotel Gajah Mada.

Dear Budijanto W., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Good location

Customer review rating 4.4/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Good location good food great service for linda

Good food

Customer review rating 4.4/5

Anonymous Solo - 28/02/2020 Confirmed reviews ALL

Good food good location good service linda

Good stay

Customer review rating 4.4/5

Tony T. Solo - 25/02/2020 Confirmed reviews ALL

friendly staffs , especially front office team

okay

Customer review rating 4.4/5

S. Solo - 25/02/2020 Confirmed reviews ALL

air con on the room is not cold enough even though i put the lowest temperature & high wind speed

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiaan JONES General Manager

Great Location

Customer review rating 4.4/5

Iwan S. Business - 25/02/2020 Confirmed reviews ALL

After many times stay here, always get an room upgrade and also good service in the bar Le Bar from Wirda and Cesca with their fresh beer and hospitality.

Dear Iwan S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

located at center of jakarta., clean and easy to find eat.

Customer review rating 4.4/5

H. Business - 24/02/2020 Confirmed reviews ALL

I recomended this place. good service and located at center of jakarta. Breakfast also ok.

Dear . H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Well location

Customer review rating 4.4/5

Bahtiar Business - 24/02/2020 Confirmed reviews ALL

Well food good stay giod location great service for linda

Dear Bahtiar A., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Good location

Customer review rating 4.4/5

Anonymous Business - 24/02/2020 Confirmed reviews ALL

Good location good food and good service for linda

Dear Nugroho A., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Well located

Customer review rating 4.4/5

Hagan Z. Business - 24/02/2020 Confirmed reviews ALL

1. channel in tv should have more channel in mandarin. 2. do not use s/s spoon for honey, should use wood spoon. 3. use s/s chopsticks for noodle stand do not use disposable chopsticks. 4. bottom part of washbasin not cleaning enough (still dusty) 5. should have warm plain water for breakfast time.

Dear Hagan Z., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager
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