Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.3/5 787 reviews

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Description

Hotel extras

  • 15 minutes away to Central Business District

  • Heritage building as a popular spot

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran,Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  787 reviews

TripAdvisor Rating  4.5/5  3,662 reviews

Well meaning staff but the leadership seemd to either lax or weak

Customer review rating 3.5/5

N A. Solo - Confirmed reviews ALL

A nice enough stay but some niggling problems that point towards a weak leadership. I had to change rooms on arrival as the allotted room had several issues that should have been checked and flagged. Breakfast has enough range and variety but again lacks attention to details. Many items would run out but were never replenished. I noticed that the managers were fully aware of the fact, but took action or were unable to do so. This is quite unsatisfactory, especially for items like yoghurt, juices and the likes. Serving staff could be seen on their mobile phones in an obscure corner without any action being taken. There are a few other niggly problems. In summary, it seems that the staff are willing and able, but are being let down by weak management/policy.

Dissapointed

Customer review rating 1.5/5

Ingrid Families - Confirmed reviews ALL

The water was not hot at all, so we took a cold shower evertime, not to mention on the second night, the water was off, we couldnt take a shower until 10/11pm and the water was freezing cold 🤦‍♂️ we tried to call the front desk but there’s no solution, i have to call the fromt desk for 4-5 times 🤦‍♂️🤦‍♂️

Mediocre parking facility , this is Novotel!

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Good location, but bad parking facility, this is joined parking gate, if you use e-money tap you cannot get free parking, i have to pay 10 hours parking!!. Room clean as Novotel standard, internet good.

Good location, but bath room not so clean

Customer review rating 2.5/5

Takashi K. Business - Confirmed reviews ALL

Location is good in Jakarta with affordable price, but bath room is not so clean especially sink area.

Unpleasant

Customer review rating 2.0/5

Garry Solo - Confirmed reviews ALL

I did not get free upgrade room! Welcome drinks and fruits came really late, took so long!

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Other web-users rate our hotel

  • 249 reviews 7.7/10 Location
  • 627 reviews 6.2/10 Room
  • 593 reviews 8.2/10 Service
  • 30 reviews 2.6/10 WiFi
  • 333 reviews 6.2/10 Cleanliness
  • 249 reviews 5.4/10 Amenities
  • 201 reviews 5.8/10 Comfort
  • 189 reviews 7.1/10 Breakfast

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