Novotel Jakarta Mangga Dua Square

Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.3/5 760 reviews

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Hotel extras

  • Olympic size swimming pool

  • Spa facilities and fitness centre

  • Grand Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle

  • 30-minute drive to Soekarno-Hatta Airport

ALLSAFE approved hotel

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  760 reviews

TripAdvisor Rating  4.5/5  2,419 reviews

I loved the Grill..... ❤️

TripAdvisor rating 5.0/5

DeliaImanuela TripAdvisor review

Attending the meeting at Novotel Jakarta Mangga Dua square, Nice hotel with the huge pool & cozy KOI pound. Meeting facilities quite good and one thing that I and college amaze with the lunch buffet, there's serve Grilled and various of dessert, I love the Grilled... And thanks alot to a girl who serve us and inform us well about the buffet item mba Sandra, excellent....

Customer-Service is really one of the best in Jarkarta

Customer review rating 4.5/5

Calvin L. Business - Confirmed reviews ALL

There is no perfect hotel. So to me, customer-service becomes the key-factor. This hotel possess very good value proposition, which is why I booked it for business stay. And I must say I am very, very impressed with the exemplary customer service. From Front Desk (Miss Cholidah, Concierge, Security) to F&B (Mr Hendra and Mr Raihan). Last I had such impressive customer-service was in Waldorf Astoria. This is a high compliment. I need to mention that Miss Cholidah and her colleagues went above and beyond the call-of-duty to retrieve an insignificant personal item of mine which was left in a public taxi (!) Novotel Mangga Dua truly has Service-Ambassadors. Impressed. PS: I thoroughly recommend anyone traveling to Jakarta - specifically Mangga Dua area ; to book Novotel.

One of the best 4 star Accor properties in Jakarta

Customer review rating 4.5/5

Fedly Friends - Confirmed reviews ALL

Check in went smoothly, I asked for an early check-in and was given a room around 12.30pm. The room is clean and comfortable. Swimming pools, pond, mini gym are still well maintained. Maybe it needs to be improved for the quality of breakfast in variety of menu and the amount of food. Stayed here several times and had breakfast around 8.30-9am, a lot of food had run out and took a long time to wait to be refilled. But overall it's nice to stay at Novotel Mangga dua.

Yang Terhormat B., Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Novotel Jakarta Mangga Dua Square. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel Jakarta Mangga Dua Square , kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat kami, Guest Experience Team

Customer review rating 4.0/5

Tc Business - Confirmed reviews ALL

there is not enough lighting for reading on the bed..... impossible to read lying down on the bed.

Dear L. Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience team

Need to improve hospitality

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

During my visit, there was long queue during check in with only 1 reception available. It was make me upset esp as a pregnant mom to waiting while standing for a long time. Until I complained to the receptionist, they finally opened the other receptionts.

Dear Suci Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience team

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Other web-users rate our hotel

  • 197 reviews 8.4/10 Location
  • 941 reviews 8.2/10 Room
  • 1,001 reviews 8.6/10 Service
  • 24 reviews 5.7/10 WiFi
  • 438 reviews 7.3/10 Cleanliness
  • 207 reviews 7.8/10 Breakfast
  • 150 reviews 9.9/10 Pool
  • 11 reviews 8.9/10 Bar

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