Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.1/5 997 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 2 Ballrooms for up to 1000 people

  • 10-minutes drive to JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium

  • 30-minutes drive to Soekarno-Hatta Airport and near harbour to explore the tropical atmosphere

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  997 reviews

TripAdvisor Rating  4.5/5  2,962 reviews

Our breakfast menu was excellent, varieties of food so great. Great experience, the room was very clean and comportable.

TripAdvisor rating 5.0/5

I NENGAH YASA A TripAdvisor review

Our remote control didn’t work and toiletries (cotton bud) not replaced. Water for washing on closet didn’t work. Restaurant staff was very friendly. Food so tasty and great. Thanks for great service and we will recommend this hotel to our friend

Dear Valued Guest, Thank you for sharing your feedback and experience with us! We are delighted to hear that you enjoyed our excellent breakfast menu, the variety of food, and the cleanliness and comfort of your room. It’s wonderful to know our restaurant staff provided friendly service and that you found the food to be delicious. We sincerely apologize for the inconveniences you experienced with the remote control, toiletries, and water in the closet. Please rest assured that we will address these matters with our team to ensure improvements moving forward. Thank you for your kind words and for recommending our hotel to your friends! We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for an even better experience in the future. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Good place to stay

TripAdvisor rating 5.0/5

salmeh s TripAdvisor review

Ibis Styles Hotel Mangga Dua service overall tiptop, the staff very friendly and kind from the moment we went through entrance point. Room service match the price with good food. The staff at restaurant, Ms Mia is very friendly with us like old good friends. Cuma lampu bilik sedikit malap kerana tiada lampu putih. Selebihnya semua perfect.

Very pleasant staff

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Thanks to Executive Lounge team Ms Aura for excellent service and attention.

Dear Ms. S., Thank you so much for your kind feedback! We are thrilled to hear that you found our staff very pleasant and that Ms. Aura and the Executive Lounge team provided excellent service and attention. Your satisfaction is our top priority, and we are proud to know that our team contributed to making your stay enjoyable. We will be sure to pass along your appreciation to Ms. Aura and the Executive Lounge team. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another great stay. Best regards, Guest Experience Team Novotel Jakarta Mangga Dua Squa

Not a good experience

Customer review rating 2.5/5

Ardian N. Families - Confirmed reviews ALL

I came to Novotel Mangga Dua during a Ministry visit. It's not that I don't understand, but there must be good arrangements and enforcement for other hotel guests. Maybe you can also differentiate between parking for visiting guests and guests who are actually staying. There is only one person standing by at the reception counter. Meanwhile, there were already more than 3 guests queuing. When his boss arrived, the boss called the staff inside. Maybe there should be a system to fix this. And the last thing that really annoyed me was regarding the lounge on the 8th floor. I had been calling since 1 week before check in. When i am in check in process, i also asked the same thing. "Can children enter?" I also asked the officer in the lounge on the 8th floor. The answer was the same. "Yes. Children can enter but can't drink alcohol" However, when I wanted to enter at 6 pm I was not allowed to enter because there were children (children were not allowed to enter). How could this information be so different? Please follow up on this matter. Even if the kids come in. I won't give them alcoholic ones. Because there are still us adults watching. I didn't get treatment like this at Novotel Tangerang. I tried going to Mangga Dua in the hope that there would be an option for a holiday in the city. However, with this incident I will think again and again about going to Mangga Dua. I'll just go to Tangerang. I provide this input for improvement. Please management improve the existing system.

Feeling being take good care !

TripAdvisor rating 5.0/5

Travel791221 TripAdvisor review

The breakfast is excellent and the services are perfect especially thank you to Ms MIA. The room decorations included the colors very impressive, look nice. Talking about foods for breakfast with many choices and delicious. Thank you so much.

Dear Valued Guest, Thank you so much for sharing your positive experience with us! We are thrilled to hear that you felt well taken care of during your stay at Ibis Styles Jakarta Mangga Dua Square. Your kind words about our breakfast, the variety of choices, and the quality of service mean a lot to us, especially your recognition of Ms. Mia's exceptional service. We are also glad that you appreciated the room decorations and the overall ambiance. It is our goal to create a welcoming environment for all our guests, and it’s wonderful to know that we succeeded in doing so for you. Thank you once again for your kind feedback. We look forward to welcoming you back for another great stay! Warm regards, Ratih Adhitya Guest Experience Manager

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Other web-users rate our hotel

  • 479 reviews 8.4/10 Location
  • 2,184 reviews 8.3/10 Room
  • 2,440 reviews 8.7/10 Service
  • 17 reviews 7.7/10 WiFi
  • 1,269 reviews 8.3/10 Cleanliness
  • 1,234 reviews 9/10 Amenities
  • 424 reviews 8/10 Breakfast
  • 200 reviews 9.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.