Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.2/5 1,043 reviews

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ALLSAFE approved hotel

Hotel extras

  • Olympic size swimming pool

  • Spa facilities and fitness centre

  • Grand Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle

  • 30-minute drive to Soekarno-Hatta Airport

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1

GPS:-6.138245, 106.831673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,043 reviews

TripAdvisor Rating  4.5/5  2,720 reviews

Certificate of excellence 2022

Big room and good swimming pool

Customer review rating 4.0/5

Hn Couples - Confirmed reviews ALL

Got upgraded to bigger room. big TV, and very clean room. The aircon is not cool enough and seems to take a long time to cool the room. No wonder I saw it was set to 10c by previous guest. The bathroom cubicle door leak water, and the shower head can not completely shut so the water drip a little bit. Hope they fix it asap as it is not good for environment. The hotel is located inside a mall that is already quiet, many shop close and only maybe 20% that is open. But there are some food nearby (from hawker at night to chain food like AW and bakmi GM. There is also a big chinese restaurant in the same building providing dim sum and other food. The mall also has a big supermarket and few small FO to shop. The swimming pool is big and very clean. the breakfast spread also good. But the croissant is less than I expect from a french hotel. it is more like a bread than a proper croissant.

Dear Mr. Hartono N., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Memorable stay

TripAdvisor rating 5.0/5

Sallsabill19 Couples - TripAdvisor review

I really love this hotel ambience. The room also clean and spacious. The hotel facilities are complete and working properly during my stay. The most important thing is the staff service. All of the staff service were very kind and humble. Especially reception Mas Reza. Thank you Novotel Mangga Dua. Will absolutely visit this hotel in the future❤️🫶🏻

Wonderful memories

Customer review rating 5.0/5

Vinna Families - Confirmed reviews ALL

I stay there to celebrate my husband's birthday party. An expected moment we got surprise from FB team during breakfast and in room. Thank you ibu Fika (front office manager) and team. You deliver an extra ordinary service to us. And me, as a gold member, I get an upgrade room also late check out. The room was very spacious and comfy. Also Olympics swimming pool which so amazing. Definitely will come back

Wonderful staycation

TripAdvisor rating 5.0/5

gilangvvvcggfg h TripAdvisor review

Staycation for 1 nite.... Wonderful experience. Hotel have olympic swimming pool. I loved the welcome drink selection. My kids are so happy. Compfy room and friendly staff. As gold member I got early check in. Thank you novotel and thank you for your wonderful service

Just ok

Customer review rating 2.5/5

Freddy Business - Confirmed reviews ALL

I came back to this hotel, because I had a bad experience on my last stay. I thought, I will receive something different to heal bad experience on last stay (as Novotel said). But just It just a dream. I wish I put my complaint in social media I belive it would be different position. Hotel ok, I have an upgrade room because my Gold member. But I did not receive coupon welcome drink. Room ok.

Dear Mr. Freddy H., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

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Other web-users rate our hotel

  • 505 reviews 8.4/10 Location
  • 3,618 reviews 9.2/10 Room
  • 3,977 reviews 9.2/10 Service
  • 34 reviews 7.9/10 WiFi
  • 2,215 reviews 9.3/10 Amenities
  • 2,066 reviews 9.3/10 Cleanliness
  • 1,151 reviews 8.9/10 Comfort
  • 728 reviews 9.4/10 Vibe

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