Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.7/5 775 reviews

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Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 3 Ballrooms for up to 1,000 people

  • 9 min to JIExpo Kemayoran, Ancol, 15 min to Jakarta International Stadium

  • 28 min drive to Soekarno-Hatta Airport and harbour to explore the Thousand Islands

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  775 reviews

Customer review rating 5.0/5

Bryion P. J. Solo - Confirmed reviews ALL

Dear Mr. Bryion P. J., Thank you sincerely for taking the time to share such a heartfelt and wonderful review of your recent stay with us at Novotel Jakarta Mangga Dua Square. It truly warms our hearts to know that you felt welcomed and well taken care of throughout your stay. We are especially grateful for your kind words about Mr. Bayu, Stephany, Reni, and Nila. Your recognition means so much to them and will certainly be shared as a source of encouragement. We are also pleased to know that our team was able to assist you with your reservation and accommodate your room change to ensure a more comfortable stay. It is wonderful to hear that these thoughtful gestures made a meaningful difference to your experience. Thank you as well for appreciating our sustainability efforts, particularly our use of glass water bottles in the rooms. Your kind observation is greatly appreciated. Most of all, thank you for your trust and for choosing to stay with us. It was truly our pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square very soon. We will be looking forward to your return and to creating another warm and memorable stay for you. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.5/5

Isao S. Families - Confirmed reviews ALL

Dear Ms. Isao S., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our convenient location, spacious room, delicious breakfast, and especially the warm hospitality extended by our team. It is truly heartwarming to hear that our check-in team and supervisor made your arrival smooth and comfortable, and that you appreciated our prompt assistance. We also sincerely appreciate your thoughtful suggestion regarding the room temperature. Your feedback is very valuable to us, and we will certainly share it with the relevant team as we continue striving to make every stay more comfortable for our guests. It was a pleasure having you and your family with us, and we are especially happy to hear that you look forward to staying with us again. We will be eagerly awaiting your return and hope to welcome you back to Novotel Jakarta Mangga Dua Square for another wonderful and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 5.0/5

Effendy H. M. S. I. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Aris S. Couples - Confirmed reviews ALL

Dear Mr. Aris S., Thank you very much for sharing your wonderful feedback and for giving Novotel Jakarta Mangga Dua Square a perfect score of 100/100. We are delighted to know that you had a pleasant and memorable stay, and that you enjoyed the comfort of your room, our facilities, breakfast, and the recognition provided as an ALL Gold member. It is especially wonderful to hear your kind appreciation of Haikal from our Front Office team. We will certainly share your compliments with him, as we know this will be a great encouragement for him to continue providing warm and thoughtful service. Thank you once again for your trust and recommendation. We look forward to welcoming you and your partner back to Novotel Jakarta Mangga Dua Square for another memorable stay. See you and we will waiting for your next visit with us Warm regards, Guest Experience Teams Novotel Jakarta Mangga Dua Square

Customer review rating 2.0/5

Kok Y. L. Solo - Confirmed reviews ALL

Dear Mr. Kok Y. L., Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that the condition of your room did not meet your expectations, particularly regarding the mosquitoes, air conditioning, pillows, refrigerator, towels, lighting, and overall room facilities. We have taken note of your concerns and have shared them with the relevant departments for immediate follow-up and improvement. Regarding the television, please be informed that our TV replacement project is currently in progress, and we are working towards providing Smart TV facilities in our rooms. On a positive note, we are truly grateful for your kind comments regarding our friendly and helpful team, as well as the food. We will certainly share your appreciation with our colleagues. We sincerely regret that your overall experience fell short of the standards you expected from a four-star hotel. Your feedback is valuable to us and will help us improve our room conditions and facilities. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Other web-users rate our hotel

  • 416 reviews 8.8/10 Location
  • 1,157 reviews 8.3/10 Room
  • 1,371 reviews 9.1/10 Service
  • 10 reviews 6.4/10 WiFi
  • 677 reviews 8.7/10 Cleanliness
  • 383 reviews 8.7/10 Breakfast
  • 150 reviews 9.6/10 Pool

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