Novotel Jakarta Mangga Dua Square Hotel 4 stars

Nice big room, however saw a rat at breakfast in the restaurant on level 5 running from the scraps/garbage area along the wall. Notified the waiter ( told softly in limited Indonesian i saw a tikus so to not causing a scene ) . Didn’t eat in a relaxed way since. Also we noticed cockroaches under the tables ( they have big legs where insects can easily hide) and on the food bench ( bread area) I think that is clearly substandard for a brand like Novotel. I didn’t tell my wife about the rat because that would have meant another move of hotel and I’m not sure we would get anything better and still affordable. Disappointing.

Please clean up yr breakfast area from cockroaches. Spoke to a staff that did not care about that problem..................................... Stayed there for 11 nights as Platinum guest. Please also clean up the attitudes of your night security guard and your bellboys from asking/hoping for tips over things they should be their job anyway. Especially the male night security guard.

Fuss free stay. However, water in room are bottles with caps that can only be opened with bottle cap openers. The bottle cap open in room was made from inferior material that bent and could not be used to open the bottle caps. My colleague's room was worse, there was no bottle cap opener.

Good service except breakfast variety was average. Not international standard

Very happy with the newly renovated Executive Deluxe Room. It big and comfortable. Only bad point is the breakfast, not much variety. We stayed for 5 days, breakfast variety is always the same. Need some improvement on this.

Clean, comfy, good staff, well organized But no rest room/toilet near swimming pool, we have to go to gym rest room for changing clothes

Great time to stay while almost the hotels in jkt were full booked due to sudden flood. We just landed from Japan- and knowing that was no access to reach kelapa gading. After searching hotels, we found novotel m2 square. We arrived at the hotel at 12am in morning. With our 4 big luggages, exhausted faces, and I tried to call room service for order food. We ordered 2 nasi goreng kampung. And I requested for chops of chilli for add on the fried rice. Too addict with ind food after japan holidays. And the nasi goreng were real out of our expectation. It was very very very delicious ever. As splashed away our hectic day. The room is also very cozy and comfort. Thank you Novotel

Pleasant, comfortable, kids friendly, family friendly, good pool, variants breakfast, good parking. There two check in site; Lobby and 8th floor just pick which one isnt crowded.

Clean and comfort. Still need improved for parking guidance

I stayed during the new year's eve, i feel satisfied for all hotel service. The food taste good, the location is strategic and the room is comfort and spacious. Very recommended, keep up the good work

Rooms is big and comfortable as we book the newly renovated Executive Delux room Only comment is the breakfast not much choices food are similar throughout our stay not much changes . Overall not bad .

Nice place to have fun

Room is not ready Long waiting to check in The restroom does suite Muslims as it does not have Shataf. Long wait to check out

Evrything was great: Room, bed, cleaning, lounge, staff friendlines, portier, roomservice

Comfortable