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Novotel Jakarta Mangga Dua Square Hotel 4 stars

Customer review rating 4.3/5 4,962 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Jakarta Mangga Dua Square
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+ 25 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities

  • Grand Ballroom up to 1,800 people.

  • 30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle

  • 10 minutes' drive to JIEXPO and Ancol Dreamland

  • First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • Air conditioned
  • SOEKARNO-HATTA INTL. AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420
jakarta
indonesia

Tel: +622162312800

Fax: (+62)21/62312900

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  ANCOL / KOTA MANGGA DUA

  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS :-6.138245, 106.831673

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 48 m² / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange offers Asian and international cuisine. Both buffet and a-la-carte are available

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Non contractual photo

An intimate and friendly bar, serving a wide range of cocktails and mocktails. A variety of other beverages and snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,152 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 640 people

Find out more

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,962 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,974 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good Hotel and Perfect Location

TripAdvisor rating 4.0/5

R_Wido 09/07/2020 TripAdvisor review

Novotel Mangga Dua have perfect location, it’s next step to Mangga Dua Square Mall. Room clean and comfy, as member ALL Accor we got room upgrade during our stay. Fast during checkin and checkout and handled by professional staff in the front desk. This hotel have good facilities, you can swim in large pool and they have fitness centre next to their business center. During this new normal period the executive lounge closed but the hotel provide evening cocktail in the gourmet bar. Restaurant ambience is great as well as friendly and attentive staff in this premises but I believe they need to improve food quality since I have twice bad experience with the food during my dinner. And the last one is not all staff have good attitude especially the lady in the business centre she is so rude, I do believe that as part of their service the staff attitude is one of the crucial thing. Hopefully the management could improve the staff attitude so the hotel could deliver superior services for every guest even in the new normal conditions.

Dear R_Wido, First of all thank you for sharing your experience in Tripadvisor during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that our hotel strategic location was convenient for you as well as your efficient arrival experience. However, We regret to know you had a bad dinner experience. We have addressed this to our Kitchen team as an encouragement to improve our quality of the food. Regarding the attitude of our business centre staff, We deeply apologize and for sure we will take it as our things to improve in terms of our quality of services. Once again we would like to apologize for all the inconveniences you might have encountered during your stay. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again and hope we can create another better memorable experience in the future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

All good but there's still some room of improvements

Customer review rating 4.3/5

J. Solo - 01/04/2020 Confirmed reviews ALL

My staying experience in Novotel was good, but the wifi connection was too weak.

Dear Valued Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the quality of WiFi. Please rest assured that we have addressed to our IT team in order to improve the quality of our services. We apologize for the inconveniences you have encountered during your stay. All of us are looking forward to welcoming you again, and hope you will have another memorable experience with us in the future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Very good location, good services

Customer review rating 4.3/5

Handaya S. Solo - 31/03/2020 Confirmed reviews ALL

All good at first, then few problem did occurs, room 5221 toilet flush a bit error, then after 4 nites i move to other room, 5142, the shower a bit error and got bugs, the aircon noise a bit loud, apart from that the rooms all good, the staffs also very helpful especially Indah, but there are one staff whose trying to give us hard time but solved with Pak Ganjar help

Dear Valued Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was some negative point that our team should highlight regarding the cleanliness of the bathroom area, Noise air condition, and so does WiFi connection. We deeply apologize for all the inconveniences and for sure please rest assured we have shared this with our team especially Housekeeping and IT team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Remarkable experience

Customer review rating 4.3/5

C. Friends - 31/03/2020 Confirmed reviews ALL

Nice & memorable experience starting from booking with Saskia the helpful one, checkin by Asngari and greeted by the FOM Pak Nugroho. Thank you!

Dear Valued Guest, Thank you for visiting Novotel Jakarta mangga dua square and share your experience with us. We are delighted to know that you enjoyed the stay with us starting from your booking experience till arrived at the hotel. In our hotel we always ensure all the guest could have experienced "Feel Welcome" as our promise. Thank you for your kind appreciation to our team Saskia, Ari, and Nugroho, For sure we will share this to them and also all of team as it will motivate and encourage us to keep continuously give the best service and quality. It was such a pleasure to have you in our Hotel and be at your service during your stay. All of us are looking forward to welcoming you again and hope you will have another memorable experience with us in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good living in this hotel

Customer review rating 4.3/5

Edward Business - 30/03/2020 Confirmed reviews ALL

I am delighted to inform you that Iam very satisfied when staying in this hotel. Especially thanks to IT team for assist me.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Enjoyable stay

Customer review rating 4.3/5

S. Friends - 30/03/2020 Confirmed reviews ALL

The check-in and check-out process was quick and efficient. The swimming pool was satisfying with the olympic size and good view. And I must not miss the food, it was delicious and worth the price.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Great hotel with amazing staff!

Customer review rating 4.3/5

A. Business - 30/03/2020 Confirmed reviews ALL

Amazing team!! Well located, very well maintained facilities and spacious room which is well equipped!

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

"My Second Home"

Customer review rating 4.3/5

Geofrey S. S. Couples - 29/03/2020 Confirmed reviews ALL

There is NO VISIT to Jakarta without Stopping By in my "Second Home"

Dear Valued Guest, Thank you for your loyalty to Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Dissapointed

Customer review rating 4.3/5

Ho N. Families - 17/03/2020 Confirmed reviews ALL

No stay because of corona virus pandemi. Can't request delay my stay

Dear Valued Guest, Thank you for give us the feed back, First of all we regret to know that you had the inconveniences with your booking experiences. We are very sorry for what happened, We have reached you personally for our further details investigation and we have informed you regarding our further follow up. During this pandemic, We are really concern about our guest safety and well being are the top priority for us. Saying that, We are pleased to increase your flexibility to amend your reservation as long as till the upcoming through 30th of April 2020. Details refund process is now still on progress and for sure we will keep you update and get back to you as soon as possible when we got the result. Once again we thanked you for sharing your feed back and we are all looking forward to welcoming you in our Hotel, Hope you will have another better experience with us in the future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Comfortable and overall good experience

Customer review rating 4.3/5

Kho T. /. A. Families - 17/03/2020 Confirmed reviews ALL

Located near city, easy to look for food, nice and big room

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Well located

Customer review rating 4.3/5

Ida Business - 12/03/2020 Confirmed reviews ALL

Easy to go anywher to find food or shopping near by mall. Love the room nice and clean hotel.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good Stay

Customer review rating 4.3/5

Tan E. W. Couples - 10/03/2020 Confirmed reviews ALL

Room size quite roomy Breakfast is good and there are many kind of food

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future Sincerely, Nathasya Koesman Asst.Guest Experience Manager

good

Customer review rating 4.3/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

very brief stay.it was plesant and friendly service

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Comfort

Customer review rating 4.3/5

Reo Couples - 04/03/2020 Confirmed reviews ALL

The luxury hotel in North Jakarta,i'm happy cause this place deserve anything what you want. Shooping,eating and many more. Thank you for the good service Best regards, Vandy

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good hotel for staycation

Customer review rating 4.3/5

Lilis S. Couples - 04/03/2020 Confirmed reviews ALL

Good hotel with completed facility, really nice for staycation because of the location very strategic.. Buffet breakfast nice, especially omelet station, they make great omelet (sultan made for us).. But check in little bit slow, overall all staff really nice and helpful.. Thank you novotel mangga dua for your hospitality..

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are glad to know you had a great stay especially your breakfast experience served by our chef. However, There was one point we should highlight regarding arrival experience. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good stay! definitely will come back!

Customer review rating 4.3/5

Shafiq S. Couples - 04/03/2020 Confirmed reviews ALL

Well prepared, well located, good services, all staff are so nice!

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Very comfortable

Customer review rating 4.3/5

Anddrew Business - 04/03/2020 Confirmed reviews ALL

The room is nice, clean, quiet, and comfortable.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

very well stay

Customer review rating 4.3/5

Abdulhadi Solo - 04/03/2020 Confirmed reviews ALL

everything is beautiful in this hotel from reception to rooms and facilities thank you so much for all .

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

location close to the office

Customer review rating 4.3/5

Susanto Families - 04/03/2020 Confirmed reviews ALL

very nice

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good stay

Customer review rating 4.3/5

Desy Families - 04/03/2020 Confirmed reviews ALL

Such a nice garden and pool, the staff that we’d chatting with (mr.zainal) was so kind and did such a good job. Other than that, the room was so nice and the bed is comfy too. For breakfast, the taste was okay. But i think there wasnt any special for the food. I mean, to improve, maybe adding some like healthy juices, oat pudding, or something like that would be better.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. There are some point regarding your feedback about breakfast variety, For sure we will share this to our team especially Kitchen team as an encouragement to maintain our quality of service. Once again thank you for your kind appreciation to one of our staff Zainal, We will addressed to him and also all of team to keep motivate us deliver the best service. It was such a pleasure for us to have you in our hotel and be at your service during your stay, We are all looking forward to welcoming you again and create another memorable stay with us. Sincerely, Nathasya Koesman Asst.Guest Experience Manager
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