Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.1/5 1,078 reviews

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Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • Ballroom for up to 1000 people

  • 30-minutes drive to The Golden Triangle Jakarta

  • 30-minutes drive to Soekarno-Hatta Airport

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,078 reviews

TripAdvisor Rating  4.5/5  2,819 reviews

Inexpensive option with god amenities

Customer review rating 3.0/5

Michael M. Business - Confirmed reviews ALL

I have stayed at the Novotel Mangga Dua Square 2 times for 4 nights each. Depending on the room rate you score, this hotel can be considered value for money - however, with some caveats: The room quality is ok, but their basic category feels tired and slightly less clean that one might be used to from 5 star hotels in Asia. Service staff quality is " so so" ... Despite having asked for more hangers - both times i only had 3 which is not enough for a 4 day stay - they never arrived. The breakfast buffet is okayish at best. The best part of the hotel are the amenities: Olympic size pool and pretty well equipped gym. That in combination with a reasonable price make me come back, however, i wish some of the other areas can be improved as well.

Dear Mr. Michael M., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Good location

Customer review rating 4.0/5

Yudi Business - Confirmed reviews ALL

Hotel located in Mangga Dua Square, good location But Mall beside the hotel almost empty, many shops closed. The hotel building too old, need to upgrade

Dear Mr. Judi M., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Smoking smell

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I cannot stay at the hotel due to the smoking smell. I requested to change the non smoking room, but the front staff insists they already cleaned the flexible smoking room, and it was not true.

Dear Yumi E., Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the discomfort you experienced due to the smoking smell in your room. We understand how important a smoke-free environment is for our guests, especially when a non-smoking room has been requested. It is disappointing to hear that, despite your request, the room provided did not meet your expectations and that the situation was not adequately addressed by our staff. Please be assured that your comments have been shared with our teams to prevent similar issues in the future. We will reinforce our cleaning protocols and ensure that all rooms designated as non-smoking are thoroughly inspected and free of the smell of cigarette smoke before being given to guests. We regret that this experience impacted your stay and would like to offer our sincere apologies. We hope you will give us another opportunity to provide you with the high standard of service and comfort that you rightfully expect from us. Thank you for bringing this matter to our attention. We value your feedback and will use it to make necessary improvements. Best regards, Guest Experience Team

Nice Experience

Customer review rating 4.5/5

Beni Business - Confirmed reviews ALL

1. The room is clean and spacious. 2. The Executive Lounge is superb, providing snacks and beverages with a beautiful view 3. Swimming pool is outstanding

Nice staff

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

I book for Deluxe Suite at Premiere Floor..hope got a carpet floor room just like in the picture, but i dont get that carpet floor..

Dear Mr Akhmad M., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding room that assigned not as your expectation and preferences I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

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Other web-users rate our hotel

  • 633 reviews 8.5/10 Location
  • 4,392 reviews 9.1/10 Room
  • 5,113 reviews 9.3/10 Service
  • 33 reviews 8.3/10 WiFi
  • 2,834 reviews 9.5/10 Amenities
  • 2,620 reviews 9.2/10 Cleanliness
  • 874 reviews 9.1/10 Vibe
  • 573 reviews 9.2/10 Value

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