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Novotel Jakarta Mangga Dua Square Hotel 4 stars

Customer review rating 4.3/5 5,215 reviews

ALLSAFE approved hotel

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Novotel Jakarta Mangga Dua Square
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+ 25 Services

Hotel extras

  • Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities

  • Grand Ballroom up to 1,800 people.

  • 30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle

  • 10 minutes' drive to JIEXPO and Ancol Dreamland

  • First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • Air conditioned
  • SOEKARNO-HATTA INTL. AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 21 Meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 jakarta
indonesia

Tel: +622162312800

Fax: (+62)21/62312900

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  ANCOL / KOTA MANGGA DUA

  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS :-6.138245, 106.831673

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 43 m² / 463 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 48 m² / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Non contractual photo

Savour the new EatBar experience! An intimate and friendly space where you can enjoy friendly drinks and eat simple, balanced meals served from the bar. Designed in a modern and relaxing setting, find that extra something whenever you are at Gourmet Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,152 m²

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 640 people

Find out more

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,215 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,041 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay, good hotel

Customer review rating 3.5/5

Ricky L. Families - 04/05/2021 Confirmed reviews ALL

the hotel is good, the breakfast also good, my child very happy he can feed the fish. only some problem with the room, the room is very smelly, i don't know what it's but the smell is not good. Thank u

Well located

Customer review rating 4.5/5

Farli S. Business - 30/04/2021 Confirmed reviews ALL

Just for notice, its better to put some ruber at your every doors room, cause its very noice when we close the doors or your neighboor too..

Perfect!

Customer review rating 5.0/5

Ezaddin R. Business - 27/04/2021 Confirmed reviews ALL

As always, your Team has shown tremendous quality in carrying out their tasks. From Pak Adi, Stephane, Ria, Mega, Irma and everyone there, Kudos!!! My job takes me to many Hotels around the globe and Accor has its own standards that is so high, and difficult for others to reach. Keep it up Guys!

Feel like Home

Customer review rating 4.5/5

Tommy W. Solo - 25/04/2021 Confirmed reviews ALL

Staff know me well in personal & very friendly

Not as expected

Customer review rating 1.5/5

Miftah F. Families - 20/04/2021 Confirmed reviews ALL

We stayed for 2 nights in the executive suite. Unfortunately, the room is not the same as we see on the website (no windows with natural light, much smaller bedroom and bathroom, many unused and inefficient room). We asked for the room change since it was not as we expected. The hotel staff said the other room are full and also smaller, we wouldn't mind the room smaller as long as it have natural light window and the room like we saw in the website. However, the room was full by other as informed by the hotel staff so we have to make do with our current room. I don't think I will coming back to this property ever again.

Dear M. First and foremost I would like to thank you very much for your review of your recent stay at our hotel. Your feedback and comments are extremely valuable to us, as we always strive to improve with each and every stay. I sincerely apologize for about aspects of your stay that does not meet your expectations. We have done internal evaluations to ensure that this issue will not happen in the future. I hope that I can convince you to change your mind about another visit to our hotel. It would be a pleasure to personally welcome you back to our new and improved hotel. With best regard Lian Irene Assistant Front Office Manager

Lokasi strategis

Customer review rating 3.5/5

Dipa Business - 12/04/2021 Confirmed reviews ALL

Enjoy

Good hospitality and good attitude for all staff

Customer review rating 4.0/5

Yohanes L. Y. Families - 11/04/2021 Confirmed reviews ALL

I opened two suite room, for my big families, we were enjoying staying there. Really good hospitality good courtesy. Much more better than Borobudur hotel 5 star, because we were there a day before check in at Novotel

Good stay

Customer review rating 4.0/5

Maria Solo - 06/04/2021 Confirmed reviews ALL

Friendly staff. Good service hotel

Dear C., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback, a few points that I do highlight its about the menu of food its similar and also should be warm food. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst.Front Office Manager

Nice stay

Customer review rating 4.5/5

Eduard Business - 02/04/2021 Confirmed reviews ALL

I'm very satisfied with the hotel.

Dear E., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst.Front Office Manager

wifi connection

Customer review rating 1.5/5

Ichank03 Business - 27/03/2021 Confirmed reviews ALL

I have bad internet connection while using wifi from hotel

Dear Valuable Guest Thank you very much for taking some of your precious time to complete our survey for our improvement. We regret to learn that you had experienced with wifi connection during your stay. This was a highly unusual situation where I'm very sure that this lapse in term of our service quality does not correspond to our standard. We have shared your remark with our IT manager for necessary follow up and improvements At Novotel Jakarta Mangga Dua Square, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you again for sharing you are experienced on our survey and I am hopeful what you have experienced will not prevent you from staying with us on the next time you visit our hotel. Sincerely, Lian Irene Asst.Front Office Manager

Strategic location

Customer review rating 4.5/5

Anonymous Business - 21/03/2021 Confirmed reviews ALL

This is my 2nd visit to Novotel Mangga Dua and this time I got upgrade room due to my loyalty member. Room is facing city...nice night view. Definitely, I will choose Novotel Mangga Dua for my next visit to Jakarta.

Good Stay

Customer review rating 4.5/5

Tommy W. Business - 21/03/2021 Confirmed reviews ALL

Feel at home

Good stay

Customer review rating 4.5/5

Fredy A. Families - 16/03/2021 Confirmed reviews ALL

Excellence service

Dear Fredy A., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Lian Irene Asst.Front Office Manager

Well located

Customer review rating 4.5/5

Tri P. Business - 12/03/2021 Confirmed reviews ALL

Near from Sukarno Hatta airport

Dear {Tri P., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I can see that the location of your hotel make you choose and like toi stay with us.l share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lian Irene Asst.Front Office Manager

A memorable 2 nights in Novotel Mangga Dua square

TripAdvisor rating 5.0/5

ptcds Business - 01/03/2021 TripAdvisor review

Good evening, I would like to share my experience 2 nights stay with Novotel Mangga Dua Square Jakarta. As a Platinum member, I would recommended this four stars hotel for businesses, travellers and staycation holiday. They provide with 5 stars excellent services, especially thanks to Ms. Eva (receptionist), Mr. Lutfi, (restaurant) and Mr. Danny (room service) and others. They were really helpful and satisfaction serviced during my stays. The room also big, get free upgrade to the suite room, the hot top bath also similar like Jacuzzi, working perfectly normal. Definitely will come back again. Thanks once again, good job everyone, appreciated with Smile 😀

Spending Old & New

TripAdvisor rating 4.0/5

MissGC81 10/01/2021 TripAdvisor review

Overalls ok fromcheckin until checkout and room Service also fast response and very helpful. Only the bathroom, when I want to go take a bath in the next day. The water very dirty I don't why but the staff just said open all the tab until all the water clear back by it self. It's waste our time for this things more than 1 hours. 😞

Dear MissGC81, Thank you for staying with us, we are glad to know that our team treat you well when you stayed in. Thank you for your feedback regarding the water condition, this feedback will serve as an encouragement to us, as we strive to continuously maintain the quality of our services. Once again thank you for sharing your experience and we are waiting for your next stay with us and hope it will be more great and memorable in the near future.

the most uncomfortable staycation i’ve ever had

TripAdvisor rating 2.0/5

felliciajuliani2 04/01/2021 TripAdvisor review

firstly i already checked in online but have to queuing , register and payment for almost 30 mins ( i already paid online but they said its not charged yet ) they didnt inform us before that the hotel was used for isolation for covid 19 ( divided in all floors , why dont just used some floors , its concerned me because of the AC central ) they told us right when we checked in so we didnt have a choice nor anyplace to go. requested for non smoking room and they gave me smoking room ( told me that its been empty for 2 days but the corridors and everytime i opened the door smells so bad ) . Drunk peoples in the next room very noisy in 2-7am and banging the doors so loud that disturbed everyone in the floors but so slow handled . overall im so disappointed

DearFelliciajuliani2 First and foremost I would like to thank you very much for your review of your recent stay at our hotel. Your feedback and comments are extremely valuable to us, as we always strive to improve with each and every stay. I sincerely apologize for about aspects of your stay that does not meet your expectations. We have done internal evaluations to ensure that this issue will not happen in the future. I hope that I can convince you to change your mind about another visit to our hotel. It would be a pleasure to personally welcome you back to our new and improved hotel. With best regard Lian Irene Assistant Front Office Manager

Best Combination of Quality and Price

TripAdvisor rating 5.0/5

Andre_manalu 04/11/2020 TripAdvisor review

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Dear Andre_Manalu, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Natasha Koesman Asst.Guest Experience Manager

Good value, But they need to improve their service

TripAdvisor rating 2.0/5

BrianF3281 03/11/2020 TripAdvisor review

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star

Dear BrianF3281, First of all thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your experience didn't met your expectations. We have addressed this to all of our team especially F&B and Housekeeping team as an encouragement to improve the quality of services. It was such a pleasure for us to have you in our Hotel and be at your service during your stay, Our Duty Manager have personally approached you regarding this matter since your feed back is very important for us. We confirmed your next stay with us will be Upgraded as per details discussion and for further more please feel free to contact us to arrange your next inquiries so we can provide you a better stay and hope you will have more memorable experience with us in the near future. Once again we apologized for the inconveniences you might have encountered during your stay, All of us are looking forward to welcoming you again in our Hotel. Sincerely, Natasha Koesman Asst.Guest Experience Manager.

Staycation

TripAdvisor rating 4.0/5

mrdwiyanto 20/10/2020 TripAdvisor review

Nice stay, indulged by excellent services but wifi connection in my room was so poor due to poor range. Hope the hotel management would improve this matter. But afterall i will stay again in Novotel Mangga Dua Square

Dear mrdwiyanto, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the WiFi connection. We deeply apologize for the inconvenience and for sure we would share this with our IT team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Natasha Koesman Asst Guest Experience Manager.

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