Novotel Jakarta Mangga Dua Square Hotel 4 stars

Name: Novotel Jakarta Mangga Dua Square
Address: JAKARTA, 14420, INDONESIA
Telephone: (+62)21/62312800
Rating: 4.3

Customer review rating 4.3/5 5,100 reviews

ALLSAFE approved hotel

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+ 25 Services

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Novotel Jakarta Mangga Dua Square Hotel

Hotel that makes every moment matter

Surrounded by business area with shopping and entertainment center, experience the new level of business and leisure stay within 362 new renovated room and upgraded facilities.

Mr Stephane Bryer, Hotel Manager

Novotel Mangga Dua Square, premium midscale hotel located in North Jakarta business and entertainment district. The hotel's 362 guest rooms are equipped with its newly rejuvenated Olympic size swimming pool that will provide the guest with the best experience stay. For array of international buffet selections, Food Exchange offers social dining experience. While for your meeting and social events, our 18 meeting rooms and conference venues can host up to 1,800 delegate

You are looking for a hotel in Jakarta for leisure or busines? Novotel Jakarta Mangga Dua Square serves as a convenient base to explore the city. Close to Business Centre and Near Harbour to explore the tropical atmosphere of Thousand Islands .

Novotel Jakarta Mangga Dua Square is strategically located close to shopping area, remarkable landmark of Jakarta Old City, the biggest amusement eco-park Taman Impian Jaya Ancol and surrounding by many place of tourist attraction

Hotel extras

Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities
Grand Ballroom up to 1,800 people.
30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle
10 minutes' drive to JIEXPO and Ancol Dreamland
First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas Wi-Fi is available in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking
- Private outdoor parking
- Public outdoor parking
- Public indoor parking
- Valet parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Childrens Club for 6 to 12 years
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
SOEKARNO-HATTA INTL. AIRPORTPaying
Languages spoken at the hotel
- Chinese Mandarin
- English
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Dry cleaning / Ironing
Cash machine
Porter
Concierge

Outdoor unheated pool
Fitness centre
Massage
Childrens Club for 6 to 12 years

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

21 meeting room(s)
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420
jakarta
indonesia

Tel: +622162312800

Fax: (+62)21/62312900

Contact email :

Check-in from 14h00

Check out up to 12h00

TRANSJAKARTA : ANCOL / KOTA MANGGA DUA

By plane
SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying
By train
GAMBIR RAILWAY STATION At 5km / 3 miles

GPS :-6.138245, 106.831673

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Deluxe Room with 1 king-size bed

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 1 king-size bed

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room with 2 single beds

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room with 2 single beds

Accessible room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Deluxe Room with 1 king-size bed

Accessible room

Max. number of persons: 4
Area: From 43 m² / 463 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room Premier Floor 1 King Bed

Accessible room

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room Premier Floor 2 Single Beds

Accessible room

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Room with 1 king-size bed

Accessible room

Max. number of persons: 4
Area: From 43 m² / 463 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive Deluxe Premier Floor 1 King Bed

Accessible room

Max. number of persons: 4
Area: From 48 m² / 517 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room Premier Floor 1 King Bed

Accessible room

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior Room Premier Floor 2 Single Beds

Accessible room

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Garden View, Pool side *

* Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Premier Room Premier Floor 1 King Bed

Accessible room

Max. number of persons: 4
Area: From 46 m² / 495 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

GOURMETBAR

Savour the new EatBar experience! An intimate and friendly space where you can enjoy friendly drinks and eat simple, balanced meals served from the bar. Designed in a modern and relaxing setting, find that extra something whenever you are at Gourmet Bar.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 21
Maximum size: 1,152 m²
Maximum capacity: 1000 people
Maximum banquet capacity: 640 people

Find out more

Great stay

S. Couples - 19/11/2020 Confirmed reviews ALL

Nice hotel Nice view Great service Great food Tq for the service, especially bar and restaurant team. Pak ryan, aggy, hery and sinta. It was really enjoyable stay, many thanks once again...

Great experience

Rifqy Couples - 16/11/2020 Confirmed reviews ALL

Great staff, good location, room was spacious

Great experience

Risang Families - 16/11/2020 Confirmed reviews ALL

Good location, great staff

Spacious and modern room

Miftah F. Business - 14/11/2020 Confirmed reviews ALL

I was impressed by the staff especially Ms. Vera for providing information about my status, upgrading my room, offering drink voucher and late check-out, they also give me welcome snack in the room which is awesome. I'd like to recommend this hotel to my relatives

Well located, spacious room, cleanliness, nice pool

Lia Couples - 10/11/2020 Confirmed reviews ALL

Everything is good..

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

breakfast not complite and reffil

D. Couples - 09/11/2020 Confirmed reviews ALL

This is my second staycation , but I feel disappointed because when I have breakfast some food empty and its runs out even though breakfast is from 6 to 11 o'clock. There is no dim sum and no chocolate milk.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. We would share your rating with all of our team especially F&B team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Best Combination of Quality and Price

Andre_manalu 04/11/2020 TripAdvisor review

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Dear Andre_Manalu, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Natasha Koesman Asst.Guest Experience Manager

Good value, But they need to improve their service

BrianF3281 03/11/2020 TripAdvisor review

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star

Dear BrianF3281, First of all thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your experience didn't met your expectations. We have addressed this to all of our team especially F&B and Housekeeping team as an encouragement to improve the quality of services. It was such a pleasure for us to have you in our Hotel and be at your service during your stay, Our Duty Manager have personally approached you regarding this matter since your feed back is very important for us. We confirmed your next stay with us will be Upgraded as per details discussion and for further more please feel free to contact us to arrange your next inquiries so we can provide you a better stay and hope you will have more memorable experience with us in the near future. Once again we apologized for the inconveniences you might have encountered during your stay, All of us are looking forward to welcoming you again in our Hotel. Sincerely, Natasha Koesman Asst.Guest Experience Manager.

Good stay, good swim

N. S. Families - 02/11/2020 Confirmed reviews ALL

The hotel was centrally located, adjacent to a shopping mall where lots of food is available. Facility was quite good, especially the long swimming pool. The parking lot is connected to the ballroom entrance, however, a bit of inconvenience where we have to again drag all our luggage to ground floor to do check-in. Breakfast seems promising, however we didn't try it as we didn't book through agoda.com where we can get around Rp.50k/person compared to buying at the hotel at Rp.163k ++. Well, anyhow, may come back again for another staycation.

Good stay

Jk Families - 02/11/2020 Confirmed reviews ALL

Room is nice and clea

Good stay

Mirza M. Business - 02/11/2020 Confirmed reviews ALL

Easy process check in and excellent services

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Bad check in time & unfriendly staff

Yudi Families - 31/10/2020 Confirmed reviews ALL

I have to wait at least one hour untill 3 pm to get a room. And rules to forbid kids under 9 yo to swim it’s ridicoulous i think. I know this rules is protocol covid19, however I can’t find the same rules in the other international hotel chain, eg JW Marriot & Ibis pondok Indah. I think when the limitation pax is not exceeding (20 pax) swim at the same time, it’s okay everyone to swim, including kids under 9 yo. And please teach hospitality to your check in staff.

Dear Yudi, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Yayu Guest Service Agent

Easy acces

Andri Friends - 30/10/2020 Confirmed reviews ALL

Novotel have a good smoking room

Goot stay but Wifi connection very poor

Abien N. Families - 22/10/2020 Confirmed reviews ALL

Room was good, service very good, staff execelent. But you must have a good wifi connection, i just get around 128 kb for my wifi connection its very bad experience. I decided to stay at a hotel during this pandemic with my family because I want to vacation with a staycation at hotel but also while working. If your wifi connection is bad, you've ruined everything. Please pay attention to this detail because currently everyone is working from home but like me who wants to find a new place sometimes wants to work from other places. Hopefully it will be good input for you. Thank you.

Staycation

mrdwiyanto 20/10/2020 TripAdvisor review

Nice stay, indulged by excellent services but wifi connection in my room was so poor due to poor range. Hope the hotel management would improve this matter. But afterall i will stay again in Novotel Mangga Dua Square

Dear mrdwiyanto, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the WiFi connection. We deeply apologize for the inconvenience and for sure we would share this with our IT team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Natasha Koesman Asst Guest Experience Manager.

So far so good

Sandy Couples - 10/10/2020 Confirmed reviews ALL

Location & service good , only room Aircon not cooling, and lots of small Fly insects inside room.

Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Yayu Guest Servuce Agent

Good health protocol

Armyn T. Friends - 08/10/2020 Confirmed reviews ALL

Feel comfort and safe... especially in covid pandemic..., good location, friendly staff... nice ambience...

It was really good, overall ok

Muhammad G. W. Business - 07/10/2020 Confirmed reviews ALL

It was really good, overall ok for bedroom, just really dissappointed with breakfast service. Really not professional service! We order food for breakfast next day in 8.00 am, but until 9.30 am breakfast not come yet, meanwhile we have meeting set in 9.00 am. 4-6 times we tried to ask the receptionist, but just not help. Only said "room service on progress" but the result is 0

Well location

Teguh H. P. Business - 06/10/2020 Confirmed reviews ALL

soa far all are good

Good

Djoni K. Couples - 03/10/2020 Confirmed reviews ALL

Verry nice

Our most recent 20 reviews

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