Novotel Jakarta Mangga Dua Square 4 stars

In reality I probably would have given this hotel a 4 for its condition, food, location, friendliness of staff, amenities like the 50m pool and value for money. However, I was unable to give them anything else but a 5 after the staff stopped at nothing to track down my mobile phone that I left in a taxi. I was not expecting to get it back but they didn't stop till it was back in my hands. Thanks team your efforts were very much appreciated 🙂

the hotel is very comfortable, I really like the room decoration and the service. the room is clean and nice, fits perfectly with the budget spent. also got facilities such as gym, swimming pool, and children's room. there is 24-hour room service and calling in the room is easy.

Was quite unsatisfied with the check in staff. Was not very friendly. Not sure if purposeful but she wasnt kind enough to let us know things about the hotel, like some of the activities like fish feeding, need to call reception if need comb etc. She forgot our welcome drink too. And, bed is queen sized! Not king sized, pls correct the ad description. Staff only said all the rooms are this size one. Not a word of apology. :-( Otherwise our stay was good. Adequate sized pool, we feed a pool full of kois, a small but adequate kids club cos no one used except for us.

I am staying here for the last 15 years. Was very very good before COVID. Then 2022 came twice. The standard dropped. First time in 2023 and saw improvements. Need some time to get back to the level once they are. I believe they will. Need some new bedsheets and towels. Everything is going to be well soon. Will stay here again for the rest of 2023. Keep it up.

It was a lovely vacation with my family. Novotel was offering us such a memorable staycation. The service was very nice, the staff are humble and warm, also it gives us convinience living, i love it and would be back later.