Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.5/5 827 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 2 Ballrooms for up to 1,800 people

  • 10-minutes drive to JIExpo Kemayoran, Ancol Dreamland , and Jakarta International Stadium

  • 30-minutes drive to Soekarno-Hatta Airport and near harbour to explore the tropical atmosphere

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  827 reviews

TripAdvisor Rating  4.5/5  3,463 reviews

Satisfied

TripAdvisor rating 5.0/5

Passport58546453944 TripAdvisor review

Suitable location, nice room, good view, helpfull reception staff, delicious food, wonderfull experience, thank you

Customer review rating 4.5/5

Dr Y. M. M. Business - Confirmed reviews ALL

As a Diamond ALL membership, we were delighted to stay with Novotel Mangga Dua Square. Enjoy the ambience for meeting and excellent services by the Staffs.

Dear Dr. Y. M. M., Thank you very much for sharing your positive feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to hear that you, as a Diamond ALL member, enjoyed our convenient location, the comfortable ambience for your meetings, and the excellent service provided by our team. We also appreciate your kind recognition of Ms. Adel and Mr. Fahri in the Premium Lounge and Restaurant, as well as our reception team for the efficient check-in. Your words of appreciation are a great motivation for our entire team to continue delivering exceptional service to all our guests. We truly value your loyalty as a Diamond member and look forward to welcoming you back to our hotel in the future to provide an even more enjoyable stay. Yours sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Good

TripAdvisor rating 5.0/5

Passenger55312763347 TripAdvisor review

I’m stay in Novotel, I’m massage with Kiki so far so good… good massage and I’m so relax

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you enjoyed your stay at Novotel and had a relaxing massage experience. Your kind appreciation is truly valued and will be shared with our team. We look forward to welcoming you back in the future. Kind regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Customer review rating 4.0/5

Kim S. N. Families - Confirmed reviews ALL

Had stayed at the hotel for more than 5 times and each time, the experience is different.

Dear Mr. Kim S. N., Thank you very much for taking the time to share your detailed feedback following your recent stay at Novotel Jakarta Mangga Dua Square, and for your continued loyalty as a valued ALL Accor Platinum member. We truly appreciate your repeated visits and the trust you have placed in our hotel over the years. We are pleased to learn that you found our location convenient and that, overall, you remain satisfied with our service quality and cleanliness. We are also glad that the room upgrade, late check-out, and room allocation on the same floor contributed positively to your family stay. At the same time, we sincerely appreciate your constructive comments regarding consistency of service, particularly related to information provided at the Front Office and the breakfast experience. Please be assured that your feedback has been shared with the relevant teams for review and further improvement, as maintaining accurate communication and consistent service standards is very important to us. Your suggestions are highly valuable and help us identify areas where we can enhance our guest experience. We thank you once again for your honesty and for highlighting both the strengths and areas for improvement. We look forward to welcoming you and your family back for another stay, and we hope to provide you with an even better and more consistent experience in the future. Yours sincerely, Guest Experience Team Novotel Jakarta Mangga Dua Square

Value for money

TripAdvisor rating 4.0/5

AloysiusNg71 TripAdvisor review

Had stayed at the hotel for more than 5 times and each time, the experience is different. Reception still need improvement. Was told restaurant/bar closes at 10pm. Rushed down after checking in for my beer fix, and was told by staff there, it closes at 11pm instead. Was also told that as All platinum member, could have our breakfast at either Executive lounge(ala Carter menu) or restaurant(buffet). Went to executive lounge next morning and it was empty. Was told by the staff later that breakfast is only served in the restaurant. Breakfast menu was great, however only 1 comment, self cook noodle maybe could have more condiments or ingredients, instead of just bean curd. Maybe the hotel can also relook into All gold member who are Accor Plus member too. Since Accor plus is a paid membership, maybe treatment can be similar to ALL platinum member? Overall, was still satisfied with the services and cleanliness of the hotel. Will definitely stay at the hotel again

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Other web-users rate our hotel

  • 445 reviews 8.4/10 Location
  • 1,394 reviews 8.3/10 Room
  • 1,696 reviews 9/10 Service
  • 13 reviews 7.8/10 WiFi
  • 794 reviews 8.4/10 Cleanliness
  • 350 reviews 8.4/10 Breakfast
  • 158 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.