Novotel Jakarta Mangga Dua Square Hotel 4 stars

TripAdvisor rating 4.0/5 1,824 reviews
Novotel Jakarta Mangga Dua Square
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities

  • Grand Ballroom up to 1,800 people.

  • 30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle

  • 10 minutes' drive to JIEXPO and Ancol Dreamland

  • First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • Air conditioned
  • SOEKARNO-HATTA INTL. AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420
jakarta
indonesia

Tel: +622162312800

Fax: (+62)21/62312900

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :   ANCOL / KOTA MANGGA DUA

  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS :-6.138245, 106.831673

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Deluxe Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 32
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 32
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Room with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 43
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 1 King Bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 2 Single Beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room Premier Floor 1 King Bed

  • Max. number of persons: 4
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Premier Floor 1 King Bed

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite

  • Max. number of persons: 4
  • Area: From 80
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 105
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite Premier Floor

  • Max. number of persons: 4
  • Area: From 63
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite Premier Floor

  • Max. number of persons: 4
  • Area: From 90
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Jacuzzi Suite

  • Max. number of persons: 4
  • Area: From 71
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Food Exchange offers Asian and international cuisine. Both buffet and a-la-carte are available

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Photo non contractuelle / Strictly non binding

An intimate and friendly bar, serving a wide range of cocktails and mocktails. A variety of other beverages and snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,152

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 640 people

Find out more

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

4,658 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,824 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Wonderful experience

Customer review rating 4.3/5

Kevin R. Business - 26/11/2019 Confirmed reviews ALL

Being a Gold Accor Le Club I was upgraded to a large suite with balcony which was a nice surprise. I ate most of my meals as in-room dining and all were very satisfying. The staff were very pleasant and most helpful. The hotel has a great location and an amazing pool - you would not think that you are in the centre of Jakarta. I will be back!

Dear Valued Guest, Thank you for your Loyalty and sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are so happy to finally have you in our hotel and glad to know you enjoyed the stayed. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman GSS
Customer review rating 4.3/5

Mohd Y. A. L. Families - 26/11/2019 Confirmed reviews ALL

Good and convienance especially you upgrade me at Suit Room RM No. 9236 At 9floor. Next time I check in please put me there again with extra bed. Take a note and give me Special rate. Only I disappointed during breakfast no seat next time please book for customers hotel room first.

Dear Values Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us and the room you stayed in could give you a comfort. Pleased to inform you that all the room is subject to availability and we have upgraded you since at that moment we are fully booked. We understand your inconveniences you have encountered during your breakfast time, We will share this to our team as an encouragement to keep motivate us deliver the best service to all the guest. We are all looking forward to welcoming you again in our hotel and hope your next stay will be much more memorable. Sincerely, Nathasya Koesman GSS

Jakarta Novotel Mangga Dua

Customer review rating 4.3/5

Malcolm Friends - 25/11/2019 Confirmed reviews ALL

Good - staff friendliness, complex convenience, rates, room comfort and amenities, spa, loyalty programme benefits, nice pool. Bad - staff very slow in responses, terrible wifi, poor choice of food in international buffet.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. However there was some point we need to highlight regarding our staff attentiveness and WiFi connection. Please rest assured that we have addressed to our team as an encouragement to improve our quality of services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman GSS

Short escape vacation

Customer review rating 4.3/5

Okto A. Families - 25/11/2019 Confirmed reviews ALL

Overall me and my family satisfy stay in Novotel Mangga Dua Square, for breakfast 8.5/10 swimming pool 9/10 check in 8.5/10 hospitality staff 9/10

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are pleased to know that you enjoyed the stay as well as the facilities that we have provided. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Very comfortable environment

Customer review rating 4.3/5

Chris I. S. Solo - 22/11/2019 Confirmed reviews ALL

As expected from Accor Hotels chain, nothing short from expectation

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Good stay

Customer review rating 4.3/5

Mike W. Business - 19/11/2019 Confirmed reviews ALL

Good stay as usual. No complaints . Thank you for the consistency

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are glad to know you have an enjoyable stay with us, However there was some point that we should highlight regarding WiFi connection. We will share this to our IT team as an encouragement to improve our WiFi quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Average

Customer review rating 4.3/5

Abdulmohsen A. Families - 18/11/2019 Confirmed reviews ALL

Average hotel

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. We would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman GSS

Friendly staff

Customer review rating 4.3/5

Poh Families - 18/11/2019 Confirmed reviews ALL

The staff made up for the slightly dated decor and infrastructure. From check-in to departure, all the service staff that we met were friendly and tried their best to offer us the hospitality that Indonesians are known for.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are glad to know that you have a pleasant stay as well as enjoyed the hospitality of our team. However, there was some point we should highlight regarding cleanliness and breakfast quality. We will share your feedback to our team especially Housekeeping and Food & Beverage as our motivation to improve our quality and services. We thanked you for your feedback once again and all of us are looking forward to welcoming you again and hope you will have much more memorable experience with us in the future. Sincerely, Nathasya Koesman GSS

Satisfactory but could be better

Customer review rating 4.3/5

Chen L. S. Business - 16/11/2019 Confirmed reviews ALL

This is my first time staying in your hotel and the sign once you came out from the lift should be improved as I struggle to find my room (if not mistaken 722). Hotel room is reasonably clean but the bathroom glass door is scratching the floor if push in (if not mistaken). 3 of my colleagues - Yaw Seng Heng , Gladys Goh & Mike Brezzi rooms were upgraded to 8th & 9th Floors. I am only one on 7th floor which I think is not a clever move. I am puzzled how your front desk can do this when Yaw , Gladys & I checked at the same time. It is really a poor judgement & to a point a discrimination.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, We regret to know that your experience did not meet your expectation. We are pleased to inform you that we upgraded the room based on our availability. On the day you and your colleagues were arrived, We upgraded your colleagues floor from Deluxe to Deluxe premier with the same room and size with yours. We didn't mean to give any of discrimination nor judgement, Therefore please accept our apologies for all the inconveniences you have encountered during your stay. We admit that our Front desk staff didn't inform you properly during checked in process and that's we have failed to give you our best upon your arrival. We do hope you could give us another chance to serve you better in the future. We are all looking forward to welcoming you again and hope you will have much more memorable experience with us. Sincerely, Nathasya Koesman GSS

Mr

Customer review rating 4.3/5

Anady T. Business - 16/11/2019 Confirmed reviews ALL

Over all was good and comfortable only during our stay hotel had a big group of guest so when breakfast a little problem with re fill food most of the food was finish and waiting for re fill.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are glad to know that your overall experience was good, unfortunately we regret that you had a bit unpleasant breakfast experience, Please rest assured that we have shared to our Food and Beverage team as our encouragement to be improved on re fill the foods efficiently. Thank you once again for your feedback, your feedback is very important as we strive to continuously maintain the quality of our services. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Good

Customer review rating 4.3/5

Dr S. Solo - 15/11/2019 Confirmed reviews ALL

So Far So Good

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Mr Wonmu S.

Customer review rating 4.3/5

Wonmu S. Couples - 15/11/2019 Confirmed reviews ALL

It was so great staying :)

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are so happy to know that you had a great experience during stay in our Hotel. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Incredible Staying with Good Ambience

Customer review rating 4.3/5

Paskah M. Families - 14/11/2019 Confirmed reviews ALL

Staying for two night and the hotel met our expectation.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are glad to know that you had a pleasant experience in our Hotel. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. It was our pleasure to be at your service during your stay. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Mr

Customer review rating 4.3/5

Shukri H. Business - 14/11/2019 Confirmed reviews ALL

Staff warm friendly, room clean and comfortable a/c cool, toilet and amenities are ok.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman GSS

Good!

Customer review rating 4.3/5

Astried H. Couples - 13/11/2019 Confirmed reviews ALL

I really had a pleasant staycation in Novotel

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are so glad to know that you had a pleasant stay with us. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. It was such a pleasure to be at your service during your stay. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

It was a pleasent stay

Customer review rating 4.3/5

Kania C. Business - 12/11/2019 Confirmed reviews ALL

This is my first stay at Novotel Mangga dua square. Front office have a good welcoming. And Ms.Yayuk is very helpfull. The room is very clean and I had the most amazing stay here, The swimming pool can used until night.. and I love so much with the Breakfast in here.!

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We are delighted to know you had a great experience starting your arrival with Yayu till the room you stayed in could give you comfort. Thank you for the appreciation that you have given, We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. It was certainly a pleasure for us to be at your service and all of us are looking forward to welcoming you again and hope you will have another great experience in the future. Sincerely, Nathasya Koesman GSS

Good BF floor, Good pillow

Customer review rating 4.3/5

Cs Business - 12/11/2019 Confirmed reviews ALL

I inform front desk for the soap bottle stall in the bathroom broken. they acknowledge, but in afternoon the soap bottle stall can press. but the shampoo bottle stall is broken. they just swap the stall with the shampoo bottle. It's not totally fixed the problem. it is hiding problem.

Dear Valued Guest, Thank you for staying at Novotel Jakarta manga dua square and sharing your experience with us. From your overall score, we regret to know that your experience did not meet your expectation. Please rest assured that we have addressed this to our Engineering team to be improved on our maintenance quality. We apologize for any kind of the inconveniences that you have encountered. We hope we could still have a chance to serve you better in the future and all of us are looking forward to welcoming you again hope you will have much more memorable experience. Sincerely, Nathasya Koesman GSS

A very nice stay

Customer review rating 4.3/5

Benson L. Business - 10/11/2019 Confirmed reviews ALL

It was a very nice stay at Novotel Jakarta Mangga Dua Square. The place was lovely, the room was very comfortable and it is just next to a mall which has a supermarket and lots of food outlets.

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us and knowing our hotel strategic location was very convenient for you made us glad. Thank you for your feed back regarding the quality cleanliness of our food and beverage table and utensils. We will share this with our team especially food and beverage as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again and hope your next stay with us will be much more memorable. Sincerely, Nathasya Koesman GSS

Excellent as always

Customer review rating 4.3/5

Fabian T. Business - 09/11/2019 Confirmed reviews ALL

Everything went smooth and fuss free

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman GSS

Excellent hotel in Jakarat

Customer review rating 4.3/5

Michael Business - 08/11/2019 Confirmed reviews ALL

I stayed in a room on the 9th floor. large room with a comfortable bed and access to the business club. I use this hotel for all my visits in Jakarta.

Dear Valued Guest, Thank you for your Loyalty to Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know the strategic location was convenient for you as well as the overall experience was good. unfortunately there was 1 negative point that our team should highlight regarding the room amenities, We regret and apologies for the inconveniences you have encountered. We have shared to our Housekeeping team to be more details completing the room amenities especially have a look on shower gel to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman GSS
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