Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.2/5 1,034 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

ALLSAFE approved hotel

Hotel extras

  • Olympic size swimming pool

  • Spa facilities and fitness centre

  • Grand Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle

  • 30-minute drive to Soekarno-Hatta Airport

Our accommodation(s)

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Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,034 reviews

TripAdvisor Rating  4.5/5  2,664 reviews

Certificate of excellence 2022

nice stay

Customer review rating 3.5/5

Andrew E. Business - Confirmed reviews ALL

overall was good, everything were fine. But I’m not satisfied enough with the laundry service. I’ve requested to the operator to take away my laundry, but they didn’t do it. They just gave me the laundry without any paper bag. They said that they put them to paper bag but the truth is not. I was waiting so long for that until I can’t check out on time. Maybe they can improve those service so it wouldn’t be so long to wait the laundry. other things was ok!

Dear Mr. Andrew E., Thank you for taking the time to tell us about your experience at Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Jakarta Mangga Dua Square, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Spacious room and friendly staff

Customer review rating 4.5/5

Kui L. Solo - Confirmed reviews ALL

Overall everything is good. Spacious room, really friendly and hospitable staff. Would come back!

Dear Mr. Kui L. K., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Good stay

Customer review rating 4.0/5

Adian R. ,. H. Business - Confirmed reviews ALL

Over all I am happy to stay at Novotel Mangga Dua , but I found one unsatisfied serving that your pepper sachet seem not pepper contained and I already told the supervisor of F&B...hope their follow up well...

Dear Mr. Adian R., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

above average

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

near hotel from my house, i often stay here because big pool and good gym. many hawkers around this hotel too

Dear Mr. Andrew S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Stylish new refurbished room, beautiful swimming pool.

Customer review rating 4.5/5

Marianne Families - Confirmed reviews ALL

We have a very enjoyable stay at the hotel, the new stylish room was very comfortable, clean and cozy. Check in time, food at the lounge and breakfast could be improved a bit, but overall was very good.

Dear Ms. Marianne T., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

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Other web-users rate our hotel

  • 453 reviews 8.5/10 Location
  • 3,218 reviews 9.2/10 Room
  • 3,485 reviews 9.3/10 Service
  • 31 reviews 8.1/10 WiFi
  • 1,879 reviews 9.3/10 Cleanliness
  • 1,869 reviews 9.5/10 Amenities
  • 1,062 reviews 8.8/10 Comfort
  • 593 reviews 9.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.