Novotel Jakarta Mangga Dua Square Hotel 4 stars

Hotel & rooms facilities are good, various delicious foods at restaurant. Appreciation giving to Ms. Yayu, Ms. Eva, Mr. Yudi & Ibu Lian Irene. I suggest to staff hotel from lobby entrance, housekeeping & restaurant especially Ms. Nila should be more educate to be friendly, polite & appreciate guests hotel. Thanks & keep the best.

Thank you All the best novotel mangga dua square

Great stay, nice hotel, great pool, decent gym and very helpful staff.

Staff very helpful especially in the restaurant...i'll come back again for sure...

the hotel is good, the breakfast also good, my child very happy he can feed the fish. only some problem with the room, the room is very smelly, i don't know what it's but the smell is not good. Thank u

Just for notice, its better to put some ruber at your every doors room, cause its very noice when we close the doors or your neighboor too..

As always, your Team has shown tremendous quality in carrying out their tasks. From Pak Adi, Stephane, Ria, Mega, Irma and everyone there, Kudos!!! My job takes me to many Hotels around the globe and Accor has its own standards that is so high, and difficult for others to reach. Keep it up Guys!

Staff know me well in personal & very friendly

We stayed for 2 nights in the executive suite. Unfortunately, the room is not the same as we see on the website (no windows with natural light, much smaller bedroom and bathroom, many unused and inefficient room). We asked for the room change since it was not as we expected. The hotel staff said the other room are full and also smaller, we wouldn't mind the room smaller as long as it have natural light window and the room like we saw in the website. However, the room was full by other as informed by the hotel staff so we have to make do with our current room. I don't think I will coming back to this property ever again.

Good evening, I would like to share my experience 2 nights stay with Novotel Mangga Dua Square Jakarta. As a Platinum member, I would recommended this four stars hotel for businesses, travellers and staycation holiday. They provide with 5 stars excellent services, especially thanks to Ms. Eva (receptionist), Mr. Lutfi, (restaurant) and Mr. Danny (room service) and others. They were really helpful and satisfaction serviced during my stays. The room also big, get free upgrade to the suite room, the hot top bath also similar like Jacuzzi, working perfectly normal. Definitely will come back again. Thanks once again, good job everyone, appreciated with Smile 😀

Overalls ok fromcheckin until checkout and room Service also fast response and very helpful. Only the bathroom, when I want to go take a bath in the next day. The water very dirty I don't why but the staff just said open all the tab until all the water clear back by it self. It's waste our time for this things more than 1 hours. 😞

firstly i already checked in online but have to queuing , register and payment for almost 30 mins ( i already paid online but they said its not charged yet ) they didnt inform us before that the hotel was used for isolation for covid 19 ( divided in all floors , why dont just used some floors , its concerned me because of the AC central ) they told us right when we checked in so we didnt have a choice nor anyplace to go. requested for non smoking room and they gave me smoking room ( told me that its been empty for 2 days but the corridors and everytime i opened the door smells so bad ) . Drunk peoples in the next room very noisy in 2-7am and banging the doors so loud that disturbed everyone in the floors but so slow handled . overall im so disappointed

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star

Nice stay, indulged by excellent services but wifi connection in my room was so poor due to poor range. Hope the hotel management would improve this matter. But afterall i will stay again in Novotel Mangga Dua Square