Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.1/5 1,048 reviews

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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 2 Ballrooms for up to 1000 people

  • 10-minutes drive to JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium

  • 30-minutes drive to Soekarno-Hatta Airport and near harbour to explore the tropical atmosphere

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,048 reviews

TripAdvisor Rating  4.5/5  2,920 reviews

Service could be improved

Customer review rating 3.5/5

Kp Business - Confirmed reviews ALL

AC is great, mini fridge not working at all. The restaurant greeter (Ms.Alma) should learn more about hospitality, how to smile & not giving judgemental look. The guests paid. Other staffs are nice and helpful.

Dear Ms. Kharisma P., Thank you for your feedback regarding your recent stay. We’re pleased to hear that you found the air conditioning satisfactory. However, we sincerely apologize for the inconvenience caused by the mini fridge not working and will ensure that our maintenance team addresses this issue promptly. Your comments about our restaurant greeter, Ms. Alma, are important to us. We take hospitality seriously, and we will provide additional training to our staff to enhance their service skills. We appreciate your acknowledgment of the other staff members who were helpful, and we hope to welcome you back soon for an improved experience. Warm regards, Guest Experience Team

Very dirty room, stupid reception staff

Customer review rating 0.5/5

Mr. K. Business - Confirmed reviews ALL

Uncleaned air conditioner, smelly room, discolored bedding The worst is the receptionist who charged me my deposit twice. If the deposit payment is not automatically canceled by this week, I will report a credit card fraud.

Location good, staff excellent helpful, clean room

TripAdvisor rating 5.0/5

Vacation16984404553 TripAdvisor review

Thank you for the services provided by Novotel mangga dua hotel , which made me enjoyable and comfortable during my stay. I wish to continued progress The location near the mall, reception staff of the Accor members always smile and helpful. There was an event celebrating the 30th anniversary of Accor and I was invited to it. All staff were excellent, The star of the party was Ratio, with her welcoming of the guests, her everlasting smile and excellent at managing the event

Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you had an enjoyable and comfortable stay at Novotel Mangga Dua Jakarta. We're glad you appreciated our convenient location near the mall and the helpfulness of our reception staff, especially for our Accor members. It’s wonderful to hear that you enjoyed the 30th anniversary celebration, and we will certainly pass on your compliments to Ratih for her exceptional service and warm hospitality. We look forward to welcoming you back for another great experience! Sincerely, Guest Experience Team

Recommended Hotel in Jakarta

TripAdvisor rating 5.0/5

Sherine Aileen Z TripAdvisor review

Honestly this hotel was very nice and clean. The staff was really friendly especially the receptionist that so helpful even we had a late check in. Tq to ur staff (Ms.Syifa)😊 you deserve this compliment🎀 Good job Novotel Mangga Dua Jakarta..

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our hotel clean and welcoming. We're especially glad that Ms. Syifa made a positive impression with her friendly and helpful service during your late check-in. Your kind words will surely be shared with her and the entire team! We appreciate your recommendation and look forward to welcoming you back to Novotel Mangga Dua Jakarta soon! Sincerely, Guest Experience Team

Bad Experience Before Check Out

Customer review rating 2.0/5

Pradhana Business - Confirmed reviews ALL

At Sunday morning, the day I planned to check-out, there was an unpleasant experience. At 10 AM, when I had my morning shower, the cleaning service got in to my room without my permission. And the worse is he looked my naked body when he opened room's door. This was unacceptable.

Dear Mr. Raden P., Thank you for sharing your experience with us. We sincerely apologize for the unpleasant incident you encountered on the morning before your check-out. We fully understand the discomfort this caused, and we deeply regret that this situation occurred. Following our internal investigation, we have confirmed that the room attendant knocked on your door three times before entering the room. However, we acknowledge that this should not have happened, and we will be reinforcing our team’s training on protocols and procedures to ensure guest privacy is always respected. Once again, we deeply apologize for this incident. We hope that you will give us another opportunity to welcome you back and provide a much improved and more enjoyable experience during your next stay with us. We look forward to welcoming you back in the future. Warm regards, Ratih Adhitya Guest Experience Manager Management of Novotel Jakarta Mangga Dua Square

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Other web-users rate our hotel

  • 493 reviews 8.4/10 Location
  • 2,234 reviews 8.2/10 Room
  • 2,510 reviews 8.7/10 Service
  • 17 reviews 6.9/10 WiFi
  • 1,295 reviews 8.3/10 Cleanliness
  • 1,244 reviews 9.1/10 Amenities
  • 443 reviews 8.1/10 Breakfast
  • 217 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.