Novotel Jakarta Mangga Dua Square Hotel 4 stars

Customer review rating 4.3/5 5,100 reviews

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Novotel Jakarta Mangga Dua Square
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+ 25 Services
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Room 1

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Children's age

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Hotel extras

  • Newly renovated Olympic size swimming pool, guest rooms & Hotel facilities

  • Grand Ballroom up to 1,800 people.

  • 30 minutes' drive to Soekarna Hatta International Airport and Jakarta Golden Triangle

  • 10 minutes' drive to JIEXPO and Ancol Dreamland

  • First Food Exchange Restaurant in Indonesia

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Childrens Club for 6 to 12 years
  • Air conditioned
  • SOEKARNO-HATTA INTL. AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420
jakarta
indonesia

Tel: +622162312800

Fax: (+62)21/62312900

Check-in from 14h00

Check out up to 12h00

  • TRANSJAKARTA :  ANCOL / KOTA MANGGA DUA

  • By plane

    SOEKARNO-HATTA INTL. AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    GAMBIR RAILWAY STATION At 5km / 3 miles

GPS :-6.138245, 106.831673

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. .

Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 single beds

Accessible room
  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Room with 1 king-size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room Premier Floor 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 king-size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 43 / 463 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Deluxe Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Premier Floor 2 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Garden View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room Premier Floor 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 46 / 495 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR

Non contractual photo

Savour the new EatBar experience! An intimate and friendly space where you can enjoy friendly drinks and eat simple, balanced meals served from the bar. Designed in a modern and relaxing setting, find that extra something whenever you are at Gourmet Bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 21

  • Maximum size: 1,152

  • Maximum capacity: 1000 people

  • Maximum banquet capacity: 640 people

Find out more

Our guest reviews for
Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,100 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,004 reviews

Great stay

Customer review rating 4.3/5

S. Couples - 19/11/2020 Confirmed reviews ALL

Nice hotel Nice view Great service Great food Tq for the service, especially bar and restaurant team. Pak ryan, aggy, hery and sinta. It was really enjoyable stay, many thanks once again...

Great experience

Customer review rating 4.3/5

Rifqy Couples - 16/11/2020 Confirmed reviews ALL

Great staff, good location, room was spacious

Great experience

Customer review rating 4.3/5

Risang Families - 16/11/2020 Confirmed reviews ALL

Good location, great staff

Spacious and modern room

Customer review rating 4.3/5

Miftah F. Business - 14/11/2020 Confirmed reviews ALL

I was impressed by the staff especially Ms. Vera for providing information about my status, upgrading my room, offering drink voucher and late check-out, they also give me welcome snack in the room which is awesome. I'd like to recommend this hotel to my relatives

Well located, spacious room, cleanliness, nice pool

Customer review rating 4.3/5

Lia Couples - 10/11/2020 Confirmed reviews ALL

Everything is good..

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

breakfast not complite and reffil

Customer review rating 4.3/5

D. Couples - 09/11/2020 Confirmed reviews ALL

This is my second staycation , but I feel disappointed because when I have breakfast some food empty and its runs out even though breakfast is from 6 to 11 o'clock. There is no dim sum and no chocolate milk.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. We would share your rating with all of our team especially F&B team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Best Combination of Quality and Price

TripAdvisor rating 4.0/5

Andre_manalu 04/11/2020 TripAdvisor review

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Dear Andre_Manalu, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Natasha Koesman Asst.Guest Experience Manager

Good value, But they need to improve their service

TripAdvisor rating 4.0/5

BrianF3281 03/11/2020 TripAdvisor review

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star

Dear BrianF3281, First of all thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your experience didn't met your expectations. We have addressed this to all of our team especially F&B and Housekeeping team as an encouragement to improve the quality of services. It was such a pleasure for us to have you in our Hotel and be at your service during your stay, Our Duty Manager have personally approached you regarding this matter since your feed back is very important for us. We confirmed your next stay with us will be Upgraded as per details discussion and for further more please feel free to contact us to arrange your next inquiries so we can provide you a better stay and hope you will have more memorable experience with us in the near future. Once again we apologized for the inconveniences you might have encountered during your stay, All of us are looking forward to welcoming you again in our Hotel. Sincerely, Natasha Koesman Asst.Guest Experience Manager.

Good stay, good swim

Customer review rating 4.3/5

N. S. Families - 02/11/2020 Confirmed reviews ALL

The hotel was centrally located, adjacent to a shopping mall where lots of food is available. Facility was quite good, especially the long swimming pool. The parking lot is connected to the ballroom entrance, however, a bit of inconvenience where we have to again drag all our luggage to ground floor to do check-in. Breakfast seems promising, however we didn't try it as we didn't book through agoda.com where we can get around Rp.50k/person compared to buying at the hotel at Rp.163k ++. Well, anyhow, may come back again for another staycation.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good stay

Customer review rating 4.3/5

Jk Families - 02/11/2020 Confirmed reviews ALL

Room is nice and clea

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Good stay

Customer review rating 4.3/5

Mirza M. Business - 02/11/2020 Confirmed reviews ALL

Easy process check in and excellent services

Dear Valued Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed the stay with us. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

Bad check in time & unfriendly staff

Customer review rating 4.3/5

Yudi Families - 31/10/2020 Confirmed reviews ALL

I have to wait at least one hour untill 3 pm to get a room. And rules to forbid kids under 9 yo to swim it’s ridicoulous i think. I know this rules is protocol covid19, however I can’t find the same rules in the other international hotel chain, eg JW Marriot & Ibis pondok Indah. I think when the limitation pax is not exceeding (20 pax) swim at the same time, it’s okay everyone to swim, including kids under 9 yo. And please teach hospitality to your check in staff.

Dear Yudi, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Yayu Guest Service Agent

Easy acces

Customer review rating 4.3/5

Andri Friends - 30/10/2020 Confirmed reviews ALL

Novotel have a good smoking room

Goot stay but Wifi connection very poor

Customer review rating 4.3/5

Abien N. Families - 22/10/2020 Confirmed reviews ALL

Room was good, service very good, staff execelent. But you must have a good wifi connection, i just get around 128 kb for my wifi connection its very bad experience. I decided to stay at a hotel during this pandemic with my family because I want to vacation with a staycation at hotel but also while working. If your wifi connection is bad, you've ruined everything. Please pay attention to this detail because currently everyone is working from home but like me who wants to find a new place sometimes wants to work from other places. Hopefully it will be good input for you. Thank you.

Staycation

TripAdvisor rating 4.0/5

mrdwiyanto 20/10/2020 TripAdvisor review

Nice stay, indulged by excellent services but wifi connection in my room was so poor due to poor range. Hope the hotel management would improve this matter. But afterall i will stay again in Novotel Mangga Dua Square

Dear mrdwiyanto, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. We are glad to know that your overall experience was good, unfortunately there was 1 negative point that our team should highlight regarding the WiFi connection. We deeply apologize for the inconvenience and for sure we would share this with our IT team to prevent this happening in the future. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Natasha Koesman Asst Guest Experience Manager.

So far so good

Customer review rating 4.3/5

Sandy Couples - 10/10/2020 Confirmed reviews ALL

Location & service good , only room Aircon not cooling, and lots of small Fly insects inside room.

Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Yayu Guest Servuce Agent

Good health protocol

Customer review rating 4.3/5

Armyn T. Friends - 08/10/2020 Confirmed reviews ALL

Feel comfort and safe... especially in covid pandemic..., good location, friendly staff... nice ambience...

It was really good, overall ok

Customer review rating 4.3/5

Muhammad G. W. Business - 07/10/2020 Confirmed reviews ALL

It was really good, overall ok for bedroom, just really dissappointed with breakfast service. Really not professional service! We order food for breakfast next day in 8.00 am, but until 9.30 am breakfast not come yet, meanwhile we have meeting set in 9.00 am. 4-6 times we tried to ask the receptionist, but just not help. Only said "room service on progress" but the result is 0

Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Yayu Guest Servuce Agent

Well location

Customer review rating 4.3/5

Teguh H. P. Business - 06/10/2020 Confirmed reviews ALL

soa far all are good

Good

Customer review rating 4.3/5

Djoni K. Couples - 03/10/2020 Confirmed reviews ALL

Verry nice

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua square and gave us a positive review for your experience. We will share to all hotel team and it will motivate and encourage us to keep continuously give the best service and quality. Thank you once again and we are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman Asst.Guest Experience Manager

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