Cozy, amazing, friendly staff, nice place to comeback again

Check in went very smoothly and we were able to go to room early .. all very clean and comfortable Buffet dinner in eve rather spoilt by noisy visiting group but breakfast was excellent and relaxing . The pool was ours and very welcome and evening drinks by fish pond side excellent . Check out smooth too - we’ll be back for a longer stay again , out of season

Hmmm.. I believe over all stay in Novotel Mangga Dua was not all BAD but was not excellent either. I booked Deluxe Room 1 King Bed, on the booking site (Traveloka) was clearly stated that Smoking/Non Smoking room type is available. On arrival April 17, 2022, I was told that, Deluxe Room 1 King Bed NON SMOKING was NOT AVAILABLE anymore. Staff told me that there is 1 deluxe room king bed available, but it was a Smoking Room. Staff assure me that the room had been treated to reduce the cigarette smell. The staff offered me the deluxe room Non Smoking, with 2 single beds. I trusted your staff, and accept the Smoking Deluxe Room with King Bed; which, at the end, I regretted this decision, as the Cigarette Smell returned and remained in the room. Honestly on my side, I feel sorry for myself, I should have just cancelled the reservation and explore other option in Jakarta. On the other hand, I do believe Novotel could pass this information to me way earlier, which I do believe, as a costumer, I deserve to know in advance when any changes from booking term and condition happen. Just like the airlines updating its passenger for any situation. My personal opinion, to tell me that Deluxe Room 1 King Bed NON SMOKING is no longer available within your property, considering current low occupancy, its clearly BS. Moral of the story, cigarette smell and furthermore, nicotine residual are there to stay, regardless your room treatment. If you are non-smoker, book only non smoking room. When the hotel staff advising your that they have treated the room with special treatment, well, this will only be for temporary resolution. The staff might treat the room, I doubt that their treatment will reach cleaning the Air Duct (Air Conditioner) where the room air is recycled and recirculated, this is why the strong cigarette smell is noted in the corridor of the whole 6 floor. Thank you for the lesson, Novotel, I will not make the same mistake.

Happy to spent our weekend in novotel such a great experience,nice

- Great room, especially the carpeted on in 5th floor, really convenience to go the pool & fish pond - Clean room, great amenities, awesome water pressure on the shower - Pool is huge and clean - Awesome fish pond. Kid love it so much! Shout out to the friendly employee who gave us fish food - So much food choice downstairs Minor problems: - The TV channel got trouble 2 times during our 2 night stays. We can't watch the TV - We request to clean the room, and it's not cleaned until hours later.

Positive: Strategic location Hotel. Clean and comfy room. Great and delicious bfast compare with Mercure Ancol. Spacious and well treatment swimming pool. Friendly staff especially the guy at the pool area. Negative: Bathroom sliding door cannot closed properly. both light (bed side lamp) cannot switched off. The restaurant is very clean, unfortunately I saw one big rat passing through to the area near the ponds. I think this is common happen if the Hotel connect to the shopping centre or mall. Restaurant staff is not friendly except the trainee/casual (with black and white uniform) Overall it is recommended stay. Best regards Stefanus D.

It is a place where I feel HOME!!! I was checking in around night time. it was really a SUPRISE to me that my room is ready. Ria from the Front Desk as well as Ima Hardiyani - The Front office manager, They really made me feel at home with warm greeting and seamless experience. They are so thoughtful also. I remember there was 1 day where they arranged the snacks to be in my room. I was really surprised with the snacks. I really feel the exclusive on my Plantinum membership here. Thanks Ria, Thanks Ima, and Thanks Novotel :).

Having arrived very late at night (due to Airport PCR / customs/ forms / visa etc) the front desk staff were amazing. Nothing was too much trouble and I found this through my entire stay. The room service Indonesian breakfast is a must - so easy to organise and you can eat while getting ready for the day.

Excellent buffet breakfast

I stayed in the hotel with my family and the other families with total 5 rooms. The room was spacious, really suits for family. I held a group meeting on the first day, and I would say thanks to pak Rochim and pak Ganjar for their support in providing the dinner for us. We love the food during breakfast and also the large swimming pool.

Good evening, I would like to share my experience 2 nights stay with Novotel Mangga Dua Square Jakarta. As a Platinum member, I would recommended this four stars hotel for businesses, travellers and staycation holiday. They provide with 5 stars excellent services, especially thanks to Ms. Eva (receptionist), Mr. Lutfi, (restaurant) and Mr. Danny (room service) and others. They were really helpful and satisfaction serviced during my stays. The room also big, get free upgrade to the suite room, the hot top bath also similar like Jacuzzi, working perfectly normal. Definitely will come back again. Thanks once again, good job everyone, appreciated with Smile 😀

Overalls ok fromcheckin until checkout and room Service also fast response and very helpful. Only the bathroom, when I want to go take a bath in the next day. The water very dirty I don't why but the staff just said open all the tab until all the water clear back by it self. It's waste our time for this things more than 1 hours. 😞

firstly i already checked in online but have to queuing , register and payment for almost 30 mins ( i already paid online but they said its not charged yet ) they didnt inform us before that the hotel was used for isolation for covid 19 ( divided in all floors , why dont just used some floors , its concerned me because of the AC central ) they told us right when we checked in so we didnt have a choice nor anyplace to go. requested for non smoking room and they gave me smoking room ( told me that its been empty for 2 days but the corridors and everytime i opened the door smells so bad ) . Drunk peoples in the next room very noisy in 2-7am and banging the doors so loud that disturbed everyone in the floors but so slow handled . overall im so disappointed

I've been in love with this hotel for a long time now, as they always keep their quality maintained and the staffs are just wonderfully kind. To spend time with family or to do some business stuffs with colleagues, I will be back again and again to this hotel. Even one of my coworker thought that the hotel is a 5-star hotel (they are now still listed as a 4-star). Well, all I can tell is that the quality is already 5-star, but with much cheaper price than any other 4-star hotels. This is a "must-try-hotel" in Jakarta, both for business or leisure.

Overall the hotel is good, but they should improve their service. There are rest staff who are ignorant when we called several times (we didn't know he is on call, but he shouldn't ignore). Requesting a plate from a restaurant took more than 15 minutes. When i asked to check the room for missed items, it took more than 30 minutes. I think they should work faster in serving. 4 star hotel but service like 2 star