Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.1/5 1,051 reviews

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Novotel Jakarta Mangga Dua Square - Image 1
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Jalan Gunung Sahari Raya No 1, 14420 JAKARTA, Indonesia

Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • 2 Ballrooms for up to 1000 people

  • 10-minutes drive to JIExpo Kemayoran, Ancol Dreamland, and Jakarta International Stadium

  • 30-minutes drive to Soekarno-Hatta Airport and near harbour to explore the tropical atmosphere

Our accommodation(s)

Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Telephone
Fax +62 21 62312900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,051 reviews

TripAdvisor Rating  4.5/5  2,919 reviews

Location good, staff excellent helpful, clean room

TripAdvisor rating 5.0/5

Vacation16984404553 TripAdvisor review

Thank you for the services provided by Novotel mangga dua hotel , which made me enjoyable and comfortable during my stay. I wish to continued progress The location near the mall, reception staff of the Accor members always smile and helpful. There was an event celebrating the 30th anniversary of Accor and I was invited to it. All staff were excellent, The star of the party was Ratio, with her welcoming of the guests, her everlasting smile and excellent at managing the event

Dear Valued Guest, Thank you so much for your kind words! We’re delighted to hear that you had an enjoyable and comfortable stay at Novotel Mangga Dua Jakarta. We're glad you appreciated our convenient location near the mall and the helpfulness of our reception staff, especially for our Accor members. It’s wonderful to hear that you enjoyed the 30th anniversary celebration, and we will certainly pass on your compliments to Ratih for her exceptional service and warm hospitality. We look forward to welcoming you back for another great experience! Sincerely, Guest Experience Team

Recommended Hotel in Jakarta

TripAdvisor rating 5.0/5

Sherine Aileen Z TripAdvisor review

Honestly this hotel was very nice and clean. The staff was really friendly especially the receptionist that so helpful even we had a late check in. Tq to ur staff (Ms.Syifa)😊 you deserve this compliment🎀 Good job Novotel Mangga Dua Jakarta..

Dear Valued Guest, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found our hotel clean and welcoming. We're especially glad that Ms. Syifa made a positive impression with her friendly and helpful service during your late check-in. Your kind words will surely be shared with her and the entire team! We appreciate your recommendation and look forward to welcoming you back to Novotel Mangga Dua Jakarta soon! Sincerely, Guest Experience Team

Bad Experience Before Check Out

Customer review rating 2.0/5

Pradhana Business - Confirmed reviews ALL

At Sunday morning, the day I planned to check-out, there was an unpleasant experience. At 10 AM, when I had my morning shower, the cleaning service got in to my room without my permission. And the worse is he looked my naked body when he opened room's door. This was unacceptable.

Dear Mr. Raden P., Thank you for sharing your experience with us. We sincerely apologize for the unpleasant incident you encountered on the morning before your check-out. We fully understand the discomfort this caused, and we deeply regret that this situation occurred. Following our internal investigation, we have confirmed that the room attendant knocked on your door three times before entering the room. However, we acknowledge that this should not have happened, and we will be reinforcing our team’s training on protocols and procedures to ensure guest privacy is always respected. Once again, we deeply apologize for this incident. We hope that you will give us another opportunity to welcome you back and provide a much improved and more enjoyable experience during your next stay with us. We look forward to welcoming you back in the future. Warm regards, Ratih Adhitya Guest Experience Manager Management of Novotel Jakarta Mangga Dua Square

Amazing team for amazing our event

TripAdvisor rating 5.0/5

Wander26157639894 TripAdvisor review

Our event very hectic, but we helped by pak ali, mbak noni, mbak icha, pak rekno and banquet's team. So.. we can through this event very smooth. Sales mbak mutiara, can help us to served very excellent. She can provide all of our requested. For IT, pak fahmi and pak idim can provide the network very well

Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear that your event went smoothly, despite the hectic schedule. Our team, including Pak Ali, Mbak Noni, Mbak Icha, Pak Rekno, and the banquet team, will be delighted to know they made a positive impact. We also appreciate your recognition of Mbak Mutiara from Sales for her excellent service, as well as Pak Fahmi and Pak Idim from IT for ensuring everything ran seamlessly. We look forward to welcoming you back for your next event! Warm regards, Guest Experience Team

it was kinda great

Customer review rating 3.5/5

Dave Couples - Confirmed reviews ALL

the service was immaculate, but the food.. not so great, even worse in the premiere lounge, everything was so cold, my breakfast order took so long, every chicken that they served was dry. the room is modern and clean, it such a shame truly. i would like to stay in here again but the food will make me reconsider my decision

Dear Mr. David M., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are pleased to hear that you found our service immaculate and appreciated the modern cleanliness of your room. However, we sincerely apologize for the shortcomings you experienced with the food, particularly in the Premiere Lounge. Your comments regarding the temperature and quality of the meals, as well as the delay in your breakfast order, are concerning. Please be assured that we take this feedback seriously, and we will address these issues with our culinary team to ensure that we provide a better dining experience for our guests in the future. We value your patronage and hope that you will consider staying with us again. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Warm regards, Guest Experience Team

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Other web-users rate our hotel

  • 493 reviews 8.4/10 Location
  • 2,234 reviews 8.2/10 Room
  • 2,510 reviews 8.7/10 Service
  • 17 reviews 6.9/10 WiFi
  • 1,295 reviews 8.3/10 Cleanliness
  • 1,244 reviews 9.1/10 Amenities
  • 443 reviews 8.1/10 Breakfast
  • 217 reviews 9.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.