Novotel Jakarta Mangga Dua Square 4 stars

Customer review rating (ALL Rating) 4.2/5 1,079 reviews

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Description

Hotel extras

  • Infinity olympic size swimming pool

  • Massages facilities and fitness centre

  • Ballroom for up to 1000 people

  • 30-minute drive to The Golden Triangle Jakarta

  • 30-minute drive to Soekarno-Hatta Airport

Our accommodation(s)

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Hotel location

Novotel Jakarta Mangga Dua Square

Jalan Gunung Sahari Raya No 1
14420 JAKARTA
Indonesia

GPS:-6.138245, 106.831673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is a cheerful spot with food from all over the world being exchanged in once place, for your ultimate convenience. Take a break from your day to recharge yourself to the indulgent palatable dining menu. Available both buffet and À la carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,079 reviews

TripAdvisor Rating  4.5/5  2,805 reviews

Average

Customer review rating 2.5/5

Edith Business - Confirmed reviews ALL

1. Having a single king's bed but it seems the bed is actually make up from 2 join bed as one. Not comfortable. 2. Breakfast variety standard seems to have drop quite alots since my last visit to the hotel that was disappointing. Example took the Bee Hoon which according to your staff that it was already cooked but in actual facts, it was deep in cold water first, drain and self serve by guest using the not so hot soup provided. I have soaked the bee hoon for 15 minutes but still taste it as uncooked. Looking forward for a better improvement.

Dear Mr. Edith K., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

Comfort, spacious dan nice interior room.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very well experienced but the manajemen missed a little thing like just put 1 bathrobe in the room for 2. Just 1 hanging in the bathroom made it a little bit troublesome when hanging 2 towel.

Good location and well maintained services. Warm customer services

Customer review rating 4.5/5

Shalwend Friends - Confirmed reviews ALL

Would have given a 10 if not for the key card that I had issues with twice... Aside from that, I am pretty comfortable with my stay there...

Would be 10 stars if only..

Customer review rating 4.0/5

Novia C. S. Families - Confirmed reviews ALL

Upon check in which was superfast I was told that we will get free cupcakes as we booked Novotel Pirates adventure program but until the day we check out we receive nothing~ the room also had ants in the mininbar... too bad the fish pond was still under maintenance also~ we still recived the perk two slice cake but the staff is not so friendly when we asked. And after we were told to give 5 stars rating yet they font ask really what point the hotel could improve.

Good hotel , but bad service

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

Staff lobby and staff houskeeping was very helpul , and no with all staff with the restaurant , when i arribed for the breakfast no one can help me , no smile and i dont know what happen When at late night i ask for ginger tea , and the guy who took the phone ask no more ginger ?? Whyy ?? I’m that moment little bit feeling sick , i ‘m get cough . I know this hotel not this lixury hotel , but please make it more great service like luxury hotel :)

Dear Bapak Putu D., Thank you for taking the time to tell us about your experience at the Novotel Jakarta Mangga Dua Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team

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Other web-users rate our hotel

  • 616 reviews 8.4/10 Location
  • 4,292 reviews 9.1/10 Room
  • 4,965 reviews 9.3/10 Service
  • 32 reviews 9.1/10 WiFi
  • 2,739 reviews 9.5/10 Amenities
  • 2,525 reviews 9.2/10 Cleanliness
  • 845 reviews 9.1/10 Vibe
  • 553 reviews 8.1/10 Breakfast

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