Novotel Tours Centre Gare 4 stars

Customer review rating (ALL Rating) 4.3/5 1,025 reviews

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Description

Hotel extras

  • In the city center, a 1-minute walk from the TGV train station

  • 2 minutes' walk from Vinci Congress Centre

  • Paid private parking, no prior reservations, subject to availability

  • 2,690 sq.ft. (250 m²) of meeting space

Our accommodation(s)

Hotel location

Novotel Tours Centre Gare

15 Rue Edouard Vaillant
37000 TOURS
France

GPS:47.388738, 0.69574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA LOCO

Enjoy the chic, modern decor and musical ambiance while you take your time to try the traditional dishes on the menu, or discover the burgers, salads and pasta dishes on our snack menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,025 reviews

Customer review rating 4.5/5

Neil M. Couples - Confirmed reviews ALL

All as expected of a Novotel; only drawback was there were too few staff in the restaurant

Monsieur, Madame Merci d’avoir pris le temps de partager votre retour suite à votre séjour parmi nous. Nous sommes ravis que vous ayez apprécié le confort de la chambre ainsi que la disponibilité de notre équipe, tout en retrouvant les standards attendus. Nous regrettons toutefois l’attente rencontrée au restaurant ainsi que l’absence de boisson de bienvenue, et vous prions de nous en excuser. Vos remarques ont bien été prises en compte afin d’ajuster notre organisation et améliorer ce point. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d’un prochain séjour. Bien cordialement, Luca réception L’équipe du Novotel Tours Centre Gare

Customer review rating 3.5/5

Sor C. T. Friends - Confirmed reviews ALL

My friends and I (4 of us) booked two rooms. My first impression wasn’t too good as we were given a smaller room with queen sharing bed. (Our booking was a bigger room). After comparing my friends’ room, we requested for a change of room and was given a bigger room. This hotel is basically a no frills hotel, no refrigerator and no aircon. (Aircon only started in May). The room was quite stuffy. The corridor lights were motion sensor, so it was very dark unless someone passed by. I think the selling point for this hotel is good location. Is convenient to get around nearby towns/ cities as it is just next to train station.

Madame, Monsieur, Thank you for taking the time to share your detailed feedback following your stay. We are pleased that you appreciated our location, with the hotel being right next to the train station and allowing easy access to Tours city centre as well as nearby destinations. We sincerely apologize for the inconvenience experienced upon arrival regarding the room allocation. This is not the level of service we aim to provide, and your comment has been shared with our team to ensure better attention to room assignments. We are glad that our team was able to assist you and offer an alternative that better suited your expectations. Regarding your other remarks, please note that air conditioning is indeed seasonal and activated depending on outside temperatures. We also take note of your feedback about the corridor lighting and overall room equipment, which helps us identify areas for improvement. We hope to have the opportunity to welcome you again and provide a smoother experience. Luca Reception Novotel Tours Centre Gare

Customer review rating 4.5/5

Remi N. Business - Confirmed reviews ALL

Quiet place, close to the station. Room was quite big, bright and well equipped to be able to realize my professional meetings. Breakfast was good, in a spacious restaurant' room, with a good diversity of sweet, salty stuff, including fruits and veggies, eggs and bacon, pastries, French breads and croissants,... A little minus for the "fake" scrambled eggs, based on dry powder.

Monsieur , Merci beaucoup pour votre retour. Nous sommes ravis que vous ayez pu tenir votre réunion dans nos espaces communs calmes, parfaitement adaptés aux séjours professionnels. Concernant le petit-déjeuner, nous faisons de notre mieux pour proposer chaque matin un large choix de produits de qualité. Nous sommes navrés pour les œufs brouillés, il s’agissait manifestement d’un raté ponctuel que nous allons corriger pour les prochains séjours. Enfin, notre proximité avec la gare reste un avantage appréciable pour nos clients, facilitant tous leurs déplacements à Tours. Au plaisir de vous accueillir de nouveau au Novotel Tours Centre Gare. Bien cordialement, Luca – Réceptionniste Novotel Tours Centre Gare

Customer review rating 5.0/5

Paul S. Solo - Confirmed reviews ALL

Great stay

Dear Madam, Sir, Thank you very much for your wonderful feedback following your stay at Novotel Tours Centre Gare. We are delighted to read that you had a great stay and that you appreciated both our location and the care provided by our team throughout your visit. Your kind words mean a lot to us, especially regarding the welcome, the comfort of your room, the cleanliness and the quality of service delivered by our staff. It was a real pleasure to welcome you, and we truly hope to have the opportunity to see you again very soon in Tours. Kind regards, Corentin MORIN General Manager Novotel Tours Centre Gare

Customer review rating 4.5/5

Sebastien B. Solo - Confirmed reviews ALL

Je reviendrai !!!!!!!

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié votre séjour et nos services. Au plaisir de vous accueillir à nouveau très bientôt. Cordialement, Novotel Tours Centre Gare

Other web-users rate our hotel

  • 494 reviews 8.5/10 Location
  • 674 reviews 7/10 Room
  • 526 reviews 8.4/10 Service
  • 21 reviews 3.3/10 WiFi
  • 409 reviews 6.5/10 Comfort
  • 299 reviews 7.9/10 Breakfast
  • 212 reviews 6.7/10 Cleanliness
  • 99 reviews 4.1/10 Amenities

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