ibis Tours Centre Gare 3 stars

Customer review rating (ALL Rating) 4.2/5 956 reviews

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1 Rue Maurice Genest, 37000 TOURS, France

Description

ALLSAFE approved hotel

Hotel extras

  • Close to the train station and downtown area

  • Restaurant

  • Certified ALLSAFE by Bureau Veritas

  • Organization of festive events

  • Hotel renovated in 2019

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

ibis Tours Centre Gare

1 Rue Maurice Genest
37000 TOURS
France

GPS:47.387513, 0.69834

Telephone
Fax +33 2 47 70 35 10

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

Bistro Régent Tours Centre

Sit in our relaxed restaurant, open 7 days a week for lunch and dinner. With a menu made from fresh produce, the Bistro Régent restaurant is ideal for a family lunch or a professional dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  956 reviews

TripAdvisor Rating  3.5/5  883 reviews

LP era lobby, fun, literally at station

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Efficient. Fun bar!

Good morning, The whole team joins me in thanking you for taking the time to give us feedback following your stay in our hotel ibis Tours Centre Gare. We are delighted to read that everything went well, knowing that our priority is the satisfaction of all our customers. We hope to see you soon. Yours sincerely, Michael, Deputy Manager

Good Hotel stay ruined by the parking system!

Customer review rating 1.0/5

Seamus C. Couples - Confirmed reviews ALL

Ibis Tours Centre Gare offers small comfortable rooms with a good bed and easy access to the city centre and the motorway. However, the stay was ruined by the awful parking experience. Reduced rate overnight parking is offered by the hotel in the adjacent underground car park. This is the major advantage of the hotel over all the other nearby hotels. However, the car park exit barrier would not open on insertion of the prepaid ticket. The company agent on the intercom said the reason was that I was not in the correct exit lane with Ibis written over it. But I was in the lane even though the agent insisted I was not and that she could see that I was not! She told me To leave there and find another exit. There is no other exit so I returned and she again insisted I was in the wrong lane. If she was actually looking Into the car park she could see that clearly. If She was not this was just an aggression. She hung up the intercom and when I called again some minutes later she hung up again. She was very bad mannered and aggressive. The hotel receptionist then told me that this happens nearly every day and that he could do nothing to help as the car park is independent from the hotel. Eventually after ringing the intercom several times a different agent answered who also insisted I was In the wrong place even though this is impossible because there is only ONR place. After seeking details of my payment and my email address she opened the barrier. This was a hugely stressful experience because of the rude and aggressive staff and because I might have missed my ferry back home. I disagree with the hotel saying it is not responsible because the hotel sold me the parking ticket while knowing that this exit problem is going on for some time. Of course I will never use Ibis again after this.

Hello, Thank you for taking the time to give us feedback following your stay in our hotel ibis Tours Centre Gare. We regret to read that an outside service of the hotel did not meet your expectations. I fully understand your point about the car park, be sure I will forward your review to the car park company.to ensure that your next stay with us goes as smoothly as possible. We hope to see you again soon, to prove to you that you can spend a pleasant time in our company. Yours sincerely Michael, Deputy Manager

close to centre and station

Customer review rating 3.5/5

Karin Solo - Confirmed reviews ALL

clean and cosy, bathroom rather small

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michael, Deputy Manager

Well located with a good parking arrangement

Customer review rating 4.5/5

John T. Couples - Confirmed reviews ALL

As usual with IBIS, easy to book and positive communication in advance of the visit. Then, a really nice, warm and kind reception at the hotel. The bedroom was very comfortable, but the bathroom was a bit dated and the shower went from warm to very hot to warm more often than it should. I also couldn't find a single English speaking channel on the TV. Apart from this the hotel is really near the centre of Tours and all its attractions.

Good morning Sir, The whole team joins me in thanking you for taking the time to give us feedback following your stay in our hotel ibis Tours Centre Gare. We are delighted to read that everything went well, knowing that our priority is the satisfaction of all our customers. We hope to see you soon. Yours sincerely, Michael, Deputy Manager

Well located, overall clean hotel, comfortable room & bed, and helpful staff!

Customer review rating 4.5/5

Cycy Solo - Confirmed reviews ALL

Pleasant and satisfying.

Bonjour Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel ibis Tours Centre Gare. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Bien cordialement, Michael, Adjoint de direction

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Other web-users rate our hotel

  • 281 reviews 8.6/10 Location
  • 532 reviews 4.4/10 Room
  • 446 reviews 8.9/10 Service
  • 7 reviews 8.5/10 WiFi
  • 403 reviews 3.1/10 Comfort
  • 211 reviews 8.7/10 Breakfast
  • 134 reviews 7.9/10 Cleanliness
  • 65 reviews 4.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.