Mercure Tours Sud Hotel 4 stars

I paid 157 euros for a room with a very smelly bathroom and the internet would not work. I am an IT guy and I know that it was not user error causing it not to work. Then I had to pay for parking on top of this. It is only a two star hotel. Views of the ocean are very poor. I will not stay here again ever. At least I got a printed invoice which is better than the last two Mercures I stayed at in France last week, where they promised to email me an invoice and they did not.

Great location in a park and a nice area to walk in, especially if you have dogs. Hotel is a bit dated outside, but fine inside. Very nice pool area, good to relax in. Overall good, but spoiled by a sullen waiter at breakfast who managed one word "Chambre?" If he's not happy working there he should go elsewhere.

All good apart From no restaurant on a Sunday night . So room service , hot pot service , quite expensive given small quantities . At breakfast , Covid protocol not observed as everybody had to use the same utensils to reach out for buffet items.

Your attention for details, due to the covid 19 situation, is remarkable. Really appreciated. It's always a pleasure to be back in your hotel.

A lovely welcome as always. Very safe environment. Had a lovely dinner on the terrace and a very comfortable night.

the rooms were exceptionally clean and the family room had plenty space for the whole family. We felt extremely safe with the covid regulations in place. The outside and terrace need a little spruce up but internally it was clean. The pool is lovely. The reduced menu for dinner was very limited though so we ended eating out.

A very comfortable one night stop on journey across France. Excellent facilities, Effective Covid 19 protection measures in place. We had a lovely meal with good wine on the outside terrace. Breakfast was necessarily reduced to a pre prepared pack because of Covid 19 but this was very fresh and could be had in your room or as we did on the outside terrace.

10th stay and as usual, very happy. Staff are always friendly and helpful. Rooms are simple but really comfortable beds (that’s why we always use Mercure hotels). Really enjoy the pool and spa facilities. Breakfast is really good and overall I think this hotel is excellent value.

The Hotel is OK, the Location is a bit remote, but for the normal Business People at night time no Problem to cope wiht, you Need a car to get around. Breakfast is amazing. Staff is Overall OK Downside is the Course activity in the pool….. I've been in the jacuzi and asked by the Trainer of the Group in the mainpool not to turn on the bubble function due to noise would disturb the guests on the main pool Course. I wonder what is the priority of the Hotel here, the guests to enjoy the pool or the external Courses.....

A basic Mercure hotel though the food has improved immensely. The rooms are the same, basic but comfortable but for the terrible chemical scent used when washing the bed linen. Why? Near the hotel is a lake bordered by a path which is great for walking the dog if you have one. The staff were very pleasant and friendly.

We were travelling on holiday with our dog. We choose Accor hotels because they are good value and dog friendly. It was a shock to find that our dog was not allowed to accompany us in the restaurant, for dinner or breakfast! This is the first time this has ever happened to us in France. We booked and paid for breakfast ahead of arrival, and nothing was said even though we put the dog on the booking. Nothing was said on check in, even though it was clear we were with a dog. It was embarrassing and inconvenient to be turned away when we turned up for our dinner, which we had reserved a table for. We did not have breakfast even though we had paid for it, as we were still angry about being refused entry for dinner. This hotel is in an ideal location for us, giving a break in the journey between the Dordogne and the northern ports. But obviously we will not be using it again. Our dog is a valued family member and, as I said above, we have never experienced this elsewhere in France. VERY disappointed!

Well presented hotel in quiet wooded location as well as being handy for main road. Excellent walks in woodland and around lake directly accessible from hotel. 5 minutes from park and ride into town centre. Comfortable room with food well up to the expected standard.

I stay at Accor hotels regularly and am almost always very happy with the service provided , but this was not the case at Tours. The hotel itself was adequate but our experience was marred by the attitude of the hotel manager who took against our dogs - who barked when they were left for a short time in our room during the afternoon - while we used the swimming pool. The dogs were paid for and we have never experienced hostility before at any Accor hotel , but the manager's attitude was intolerant and inhospitable . Why were we placed in a room across from his office if that is his attitude? He did not engage with us at all , unlike other staff who at Accor hotels are invariably courteous and charming. His behaviour spoiled our stay and we shall not be returning there.A pity , because the hotel is set near a beautiful park.

We stayed on the way back to the UK. The indoor pool was great for a stretch after a long drive. The hot tub was luke warm. The dog was welcome in the bar and restaurant .. The rooms were more IBIS than Mercure, but iwe had a quiet night sleep. Food was

First time we have stayed at this hotel during our regular travels through France to Spain. It doesn't look very inviting from the outside but....Wow...the inside is amazing. After a long drive through France it was great to be able to have a swim in the indoor pool and also make use of the steam room and sauna.Our room was huge with plenty of storage and the bathroom fairly large too with an excellent shower area! The bar area and restaurant are very welcoming and relaxing. We ate in the restaurant in the evening and the food was excellent and very good value. Service was very good too.Reception staff were very helpful and informative advising us on the local area and the use/opening times of the indoor pool area.My only disappointment is that we haven't 'found' this hotel before and that we stayed only one night.....next time two or three nights to enable us to explore the local area and the nearby town.