Mercure Tours Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,411 reviews

Mercure Tours Sud Hotel - Image 1
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Description

Hotel extras

  • Restaurant with terrace, billiards and table tennis on the terrace

  • Heated swimming pool, sauna, hammam, whirlpool and fitness center

  • Firming and therapeutic massages (by reservation)

  • Close to Espace Malraux and Parc des Bretonnières

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

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Room 1

Hotel location

Mercure Tours Sud Hotel

Allée Andre Malraux, Parc des Bretonnieres
37300 JOUE LES TOURS
France

GPS:47.353092, 0.644537

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE TOURS SUD

At the Epicerie Foodtime by Aix and Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix and Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,411 reviews

Customer review rating 2.5/5

Andrew H. Families - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your experience regarding your recent stay. We are pleased to hear that you found our location convenient for your journey and that you enjoyed the bar area and swimming pool. It is also gratifying to know that our staff provided polite and friendly service during your visit. We strive to ensure that our guests feel comfortable and well taken care of, especially during extreme weather conditions. We sincerely apologize for the discomfort you experienced with the air conditioning in your room. We understand that a restful night's sleep is paramount, and it is regrettable that we did not meet your expectations in this regard. Your comments about the room temperature guidelines will be taken into consideration as we continue to evaluate our policies and amenities. Furthermore, we appreciate your observations regarding the decor of the hotel. We are continuously working on improvements and updates to enhance our guests' experience. Your feedback serves as a valuable reminder of the areas that require our attention. It is unfortunate to learn that your experience did not lead you to consider returning to us in the future. We hope you will keep us in mind should your travels bring you back to the area, as we are committed to providing a better experience for all our guests. Thank you once again for your insights, and we wish you safe travels ahead. Kind regards, La Direction

Customer review rating 3.5/5

Kathleen O. Families - Confirmed reviews ALL

Chère Kathleen O., Nous vous remercions d'avoir pris le temps de partager votre expérience à l'Hôtel Mercure Tours Sud. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement propre et bien présenté, ainsi que d'apprécier notre piscine et la qualité de notre restauration. Cependant, nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas répondu à vos attentes. Concernant le plat du jour, nous comprenons à quel point cela peut être décevant de ne pas avoir une variété de choix lors de votre séjour. Nous tâchons de proposer une offre qui satisfait le plus grand nombre, et nous prenons note de votre retour pour améliorer notre service. En ce qui concerne la climatisation, nous vous remercions d'avoir signalé ce problème. Il est vrai que notre système de climatisation est réglé à 26 degrés en été, ce qui peut ne pas sembler suffisant lors de fortes chaleurs. Nous regrettons sincèrement que cela ait impacté votre confort et votre sommeil. Sachez que votre retour est précieux et nous permettra de réfléchir à la meilleure manière de communiquer ces informations à nos futurs hôtes. Nous nous excusons également pour le manque de retour concernant votre signalement à la réception. Vos remarques sont essentielles pour nous aider à améliorer notre service à la clientèle, et nous nous engageons à veiller à ce que les préoccupations de nos clients soient traitées de manière appropriée. Nous espérons que vous envisagerez de nous donner une autre chance lors de votre prochain séjour, et nous ferons de notre mieux pour que votre expérience soit à la hauteur de vos attentes. Cordialement, Hôtel Mercure Tours Sud

Customer review rating 5.0/5

Diana P. Couples - Confirmed reviews ALL

Dear Guest, Thank you very much for your perfect rating and your kind review. We are delighted to know that you enjoyed your stay and found our hotel conveniently located. Your compliments about our team, especially Alexia, mean a lot to us and will be shared with her. We look forward to welcoming you back to Mercure Tours Sud on your next visit. Kind regards, The Mercure Tours Sud Team

Customer review rating 4.5/5

Rosalyn M. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to know that you enjoyed your stay and that our team made such a positive impression, from check-in to the restaurant and bar. A special thank you for your kind words about Patrick. We will be sure to share your compliments with him. he will be delighted to know he helped make your stay so memorable. We look forward to welcoming you back to Mercure Tours Sud very soon. Kind regards, The Mercure Tours Sud Team

Customer review rating 4.5/5

Penny B. Families - Confirmed reviews ALL

Dear Madam, Thank you for your recent stay and for taking the time to share your feedback. We are pleased to hear that you found our location convenient for your visit to Chenonceau and that your room was both cool and clean. It is always a delight to know that our amenities, such as the swimming pool, were enjoyed by our younger guests and that the woodland walk added an extra touch to your experience. We acknowledge your comments regarding the breakfast service and sincerely apologize for any inconvenience you faced due to the influx of guests from the coach party. Your insights have been noted, and we will continue to evaluate our preparations to enhance the breakfast experience for all guests. Regarding the demeanor of our staff, we aim to provide a welcoming atmosphere. It is disheartening to learn that this was not reflected during your visit. Your comments will be shared with our team in order to foster a more positive engagement with our guests. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay. Kind regards, La Direction

Other web-users rate our hotel

  • 210 reviews 8.9/10 Location
  • 628 reviews 6.7/10 Room
  • 608 reviews 9/10 Service
  • 256 reviews 7.8/10 Breakfast
  • 230 reviews 6.6/10 Wellness Area
  • 210 reviews 6/10 Cleanliness
  • 180 reviews 4.8/10 Vibe
  • 126 reviews 4.9/10 Amenities

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