Mercure Tours Sud Hotel

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Mercure Tours Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,291 reviews

ALLSAFE approved hotel

Mercure Tours Sud Hotel
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Description

Hotel extras

  • Indoor swimming pool, sauna, hammam and whirlpool bath

  • In the heart of the Châteaux de la Loire

  • Restaurant and bar at the hotel

  • Wooded park and lake near the hotel

  • Group fitness and Aquagym classes on weekdays

Our accommodation(s)

Choose the room that meets your needs: Standard Room that accommodates up to three people or Superior Room with added comfort and room for up to four people.

Hotel location

Mercure Tours Sud Hotel

Allée Andre Malraux, Parc des Bretonnieres
37300 JOUE LES TOURS
France

Tel: +33 2 47 53 16 16

Fax: +33 2 47 53 14 00

  • JOUE CENTRE:  30 ESPACE MALRAUX

  • JOUE LES TOURS:  31 BRETONNIERES

  • By plane

    ANGERS MARCE At 100km / 62.5 miles

  • By plane

    NANTES ATLANTIQUE At 190km / 118.75 miles

  • By plane

    PARIS ORLY At 220km / 137.5 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 250km / 156.25 miles

  • By plane

    TOURS ST SYMPHORIEN At 20km / 12.5 miles

  • By car

    A85 EXIT JOUE LES TOURS ESPACE M At 5.01km / 3.11 miles

  • By car

    JOUE LES TOURS - CHINON At 6km / 3.75 miles

  • By car

    JOUE LES TOURS CENTRE N°24 At 15km / 9.38 miles

  • By car

    TOURS CENTRE At 15km / 9.38 miles

  • By train

    ST PIERRE DES CORPS At 12km / 7.46 miles

GPS:47.353092, 0.644537

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

l'Epicerie by Aix&Terra

At the Epicerie Foodtime by Aix&Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix&Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

Our guest reviews for
Mercure Tours Sud Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,291 reviews

TripAdvisor Rating  3.5/5  732 reviews

Good facilities

Customer review rating 4.5/5

Martin K. Couples - Confirmed reviews ALL

Second time of staying here and will be returning, due to the very good health facilities.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marie and Bill BASSENE Directeur / General Manager

Hostile dining staff

Customer review rating 0.5/5

Philip Families - Confirmed reviews ALL

Terrible experience. First impressions were very favourable as receptionist was very friendly and rooms looked good. Evening dinner 21/4 was an unforgettable experience. The staff seemed very distant despite our being polite and courteous. The young man serving us was particularly hostile and it was a very uncomfortable dining experience.

Dear Philip, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Bill BASSENE Directeur / General Manager

Easy to find, very good amenities.

Customer review rating 4.0/5

Steven N. Couples - Confirmed reviews ALL

We had a very enjoyable overnight stay. The room was comfortable though a little too hot. The hotel staff were very helpful and courteous.

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE General Manager

Excellent

Customer review rating 5.0/5

Roger G. Couples - Confirmed reviews ALL

Good reception, Spa clean and warm, room comfortable as usual and food very good

Dear ROGER G., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE Directeur / General Manager

Nice place !

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Close to Tours city, easy to park, and several services to relax and have a rest, after work or for a weekend.

Dear VERONIQUE M., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE Directeur / General Manager

USUAL GOOD STAY

Customer review rating 4.5/5

M F. Couples - Confirmed reviews ALL

First Class

Dear MICHAEL F., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE Directeur / General Manager

We always sty with you when we are going back to Britain .

Customer review rating 5.0/5

Mr J. U. Couples - Confirmed reviews ALL

We love the hotel and all the staff-some new -some like our old friends. We also really enjoy our breakfast, and love our room. BUT it seems we have been charged a lot more money than I was told when I did my booking on the telephone , and I would like to know why that has happened as we are Accor members.

Dear Mr and Mrs U., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE General Manager

Difficult to find but comfortable

Customer review rating 4.0/5

Mark H. Couples - Confirmed reviews ALL

Nice large rooms. Double bed queen size only. Pleasant staff.

Dear MARK H., Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo, stay with special Easter menu...). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Sincerely, Bill BASSENE Directeur / General Manager

Don’t book for a Sunday night

Customer review rating 3.0/5

Tim Families - Confirmed reviews ALL

Nice hotel with good facilities and helpful staff. But let down by a lack of restaurant, room service, bar on a Sunday evening especially given there are few other options within walking distance. Needs to be a lot clearer on the website.

Fantastic stopover as always

Customer review rating 5.0/5

Bob Couples - Confirmed reviews ALL

We stop over on route from Calais to South of France. A very warm welcome as always and a delicious meal in the restaurant.

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers on our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE General Manager

Well located and excellent staff!

Customer review rating 5.0/5

Chris B. Couples - Confirmed reviews ALL

Room (169) was a good size and suitable for our two dogs and us...The menu for dinner looked a bit expensive, though...

Dear CHRISTOPHER MICHAEL B., We very much appreciate your comments regarding your stay at the Mercure Tours Sud. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We invite you to discover our exceptional offers (well-being stay, stay with pass for the Beauval zoo). Discover our website: https://www.mercure-tours-sud.fr/fr/offres-speciales.html. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Bill BASSENE Directeur / General Manager

good location

Customer review rating 4.0/5

Mt Couples - Confirmed reviews ALL

restaurant surprisingly good..even for vegetarians....great location although it was quite hard to find

Once we were in the hotel the service was very good

Customer review rating 4.0/5

Cees K. Couples - Confirmed reviews ALL

Although not easy to find when finally arrived the room was very good.

Great Facilities

Customer review rating 4.5/5

Martin K. Couples - Confirmed reviews ALL

Friendly staff, clean throughout with pool and spa made for a great weekend.

Good hotel convenient for motorway

TripAdvisor rating 5.0/5

robertnM1682CV TripAdvisor review

A very comfortable one night stop on journey across France. Excellent facilities, Effective Covid 19 protection measures in place. We had a lovely meal with good wine on the outside terrace. Breakfast was necessarily reduced to a pre prepared pack because of Covid 19 but this was very fresh and could be had in your room or as we did on the outside terrace.

OK Hotel, bit remote location, great Breakfast

TripAdvisor rating 4.0/5

Holger S Business - TripAdvisor review

The Hotel is OK, the Location is a bit remote, but for the normal Business People at night time no Problem to cope wiht, you Need a car to get around. Breakfast is amazing. Staff is Overall OK Downside is the Course activity in the pool….. I've been in the jacuzi and asked by the Trainer of the Group in the mainpool not to turn on the bubble function due to noise would disturb the guests on the main pool Course. I wonder what is the priority of the Hotel here, the guests to enjoy the pool or the external Courses.....

Great for dog owners.

TripAdvisor rating 4.0/5

simonbD5153UV Couples - TripAdvisor review

A basic Mercure hotel though the food has improved immensely. The rooms are the same, basic but comfortable but for the terrible chemical scent used when washing the bed linen. Why? Near the hotel is a lake bordered by a path which is great for walking the dog if you have one. The staff were very pleasant and friendly.

Dear Guests, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Sud. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mercure Tours Sud

TripAdvisor rating 1.0/5

David W Families - TripAdvisor review

We were travelling on holiday with our dog. We choose Accor hotels because they are good value and dog friendly. It was a shock to find that our dog was not allowed to accompany us in the restaurant, for dinner or breakfast! This is the first time this has ever happened to us in France. We booked and paid for breakfast ahead of arrival, and nothing was said even though we put the dog on the booking. Nothing was said on check in, even though it was clear we were with a dog. It was embarrassing and inconvenient to be turned away when we turned up for our dinner, which we had reserved a table for. We did not have breakfast even though we had paid for it, as we were still angry about being refused entry for dinner. This hotel is in an ideal location for us, giving a break in the journey between the Dordogne and the northern ports. But obviously we will not be using it again. Our dog is a valued family member and, as I said above, we have never experienced this elsewhere in France. VERY disappointed!

Dear David W, Thank you for your comments regarding your stay at Mercure Tours sud. We are happy to welcome dogs in our hotel but not in our restaurant. We can understand your position. We took this decision after several complaints of guests without dogs that we can understanbd as well. Some guests leave their dogs in their bedroom during theit dinner or order a room service. We would be happy to welcome you again in our establishment. Best regards. Arnaud COCHET General manager

Good for short stay.

TripAdvisor rating 4.0/5

Inspire52823969355 Couples - TripAdvisor review

Well presented hotel in quiet wooded location as well as being handy for main road. Excellent walks in woodland and around lake directly accessible from hotel. 5 minutes from park and ride into town centre. Comfortable room with food well up to the expected standard.

Dear Guests, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

A poor experience

TripAdvisor rating 2.0/5

Alan C Couples - TripAdvisor review

I stay at Accor hotels regularly and am almost always very happy with the service provided , but this was not the case at Tours. The hotel itself was adequate but our experience was marred by the attitude of the hotel manager who took against our dogs - who barked when they were left for a short time in our room during the afternoon - while we used the swimming pool. The dogs were paid for and we have never experienced hostility before at any Accor hotel , but the manager's attitude was intolerant and inhospitable . Why were we placed in a room across from his office if that is his attitude? He did not engage with us at all , unlike other staff who at Accor hotels are invariably courteous and charming. His behaviour spoiled our stay and we shall not be returning there.A pity , because the hotel is set near a beautiful park.

Dear Alan C, We thank you to give us your feedback after your stay in our hotel and we thank to have choosen our establishment. We are happy to welcome dogs at the hotel but our duty is as well to make sure that all our guests can have a relax and quiet experience. Your 3 dogs barked when you arrived at the reception, when you left them alone in your room and each time they cross someone. As you can imagine, we hade complants about it from others guests. I would be happy to discuss about it with you. Do not hesitate to contact me at the hotel. Best regards. Arnaud COCHET Director

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