Mercure Tours Sud Hotel 4 stars

We have stayed at this hotel many times we were there on our way to our house in Spain and we were treated very well but this time the staff were very unhelpful and surly. My credit card didn’t go through so I asked them to try it again and they refused so I gave them another one which was also declined but I insisted that they retry it and it went through I new that the cards were ok because I had used them at the accor hotel we stayed in the night before. We asked if they was room service and was informed that we could not get it until 9o/c that evening and that the restaurant was fully booked unless we wanted to eat at 6-30, it stated in the hotel information that room service was 24hr service if you cannot supply this service you should not say you can. We like to stay at this hotel on our way to and from Spain because we have a dog which we love to walk around the nearby lake. We divide our journey into three day trip so this is 1/3 of the way going and the last 1/3 coming back. We will be looking for another hotel the next time we return to our house in Spain it may have to be a non accor hotel.

We love the hotel,and all the wonderful staff. During these times we felt very safe and looked after, as we always do when we stay with you twice each year.

I paid 157 euros for a room with a very smelly bathroom and the internet would not work. I am an IT guy and I know that it was not user error causing it not to work. Then I had to pay for parking on top of this. It is only a two star hotel. Views of the ocean are very poor. I will not stay here again ever. At least I got a printed invoice which is better than the last two Mercures I stayed at in France last week, where they promised to email me an invoice and they did not.

Great location in a park and a nice area to walk in, especially if you have dogs. Hotel is a bit dated outside, but fine inside. Very nice pool area, good to relax in. Overall good, but spoiled by a sullen waiter at breakfast who managed one word "Chambre?" If he's not happy working there he should go elsewhere.

All good apart From no restaurant on a Sunday night . So room service , hot pot service , quite expensive given small quantities . At breakfast , Covid protocol not observed as everybody had to use the same utensils to reach out for buffet items.

A very comfortable one night stop on journey across France. Excellent facilities, Effective Covid 19 protection measures in place. We had a lovely meal with good wine on the outside terrace. Breakfast was necessarily reduced to a pre prepared pack because of Covid 19 but this was very fresh and could be had in your room or as we did on the outside terrace.

The Hotel is OK, the Location is a bit remote, but for the normal Business People at night time no Problem to cope wiht, you Need a car to get around. Breakfast is amazing. Staff is Overall OK Downside is the Course activity in the pool….. I've been in the jacuzi and asked by the Trainer of the Group in the mainpool not to turn on the bubble function due to noise would disturb the guests on the main pool Course. I wonder what is the priority of the Hotel here, the guests to enjoy the pool or the external Courses.....

A basic Mercure hotel though the food has improved immensely. The rooms are the same, basic but comfortable but for the terrible chemical scent used when washing the bed linen. Why? Near the hotel is a lake bordered by a path which is great for walking the dog if you have one. The staff were very pleasant and friendly.

We were travelling on holiday with our dog. We choose Accor hotels because they are good value and dog friendly. It was a shock to find that our dog was not allowed to accompany us in the restaurant, for dinner or breakfast! This is the first time this has ever happened to us in France. We booked and paid for breakfast ahead of arrival, and nothing was said even though we put the dog on the booking. Nothing was said on check in, even though it was clear we were with a dog. It was embarrassing and inconvenient to be turned away when we turned up for our dinner, which we had reserved a table for. We did not have breakfast even though we had paid for it, as we were still angry about being refused entry for dinner. This hotel is in an ideal location for us, giving a break in the journey between the Dordogne and the northern ports. But obviously we will not be using it again. Our dog is a valued family member and, as I said above, we have never experienced this elsewhere in France. VERY disappointed!

Well presented hotel in quiet wooded location as well as being handy for main road. Excellent walks in woodland and around lake directly accessible from hotel. 5 minutes from park and ride into town centre. Comfortable room with food well up to the expected standard.

I stay at Accor hotels regularly and am almost always very happy with the service provided , but this was not the case at Tours. The hotel itself was adequate but our experience was marred by the attitude of the hotel manager who took against our dogs - who barked when they were left for a short time in our room during the afternoon - while we used the swimming pool. The dogs were paid for and we have never experienced hostility before at any Accor hotel , but the manager's attitude was intolerant and inhospitable . Why were we placed in a room across from his office if that is his attitude? He did not engage with us at all , unlike other staff who at Accor hotels are invariably courteous and charming. His behaviour spoiled our stay and we shall not be returning there.A pity , because the hotel is set near a beautiful park.

We stayed on the way back to the UK. The indoor pool was great for a stretch after a long drive. The hot tub was luke warm. The dog was welcome in the bar and restaurant .. The rooms were more IBIS than Mercure, but iwe had a quiet night sleep. Food was

First time we have stayed at this hotel during our regular travels through France to Spain. It doesn't look very inviting from the outside but....Wow...the inside is amazing. After a long drive through France it was great to be able to have a swim in the indoor pool and also make use of the steam room and sauna.Our room was huge with plenty of storage and the bathroom fairly large too with an excellent shower area! The bar area and restaurant are very welcoming and relaxing. We ate in the restaurant in the evening and the food was excellent and very good value. Service was very good too.Reception staff were very helpful and informative advising us on the local area and the use/opening times of the indoor pool area.My only disappointment is that we haven't 'found' this hotel before and that we stayed only one night.....next time two or three nights to enable us to explore the local area and the nearby town.

In the last year, I had a nice experience when I stayed in Mercure Nantes Sud. It is a good hotel with a good estructure, especially the swimming pool, the jacuzzi, the gym. I decided to repeat this experience in this year, staying in this with my Family.Now, the experience was very bad. The installations are used for classes offered for the city community. When we decided to use the swimming the pool, there were hidro-gymminastic classes. The Jacuzzi was occupied by the class people during hours as the sauna. It was impossible to use the installations.I payed for a hotel that offers this installations as included price. My selection was made because they were good options.I believe that the Hotel manager wants to reduce the costs of the operation. But, the first selection of the services is in direction of their guests, not for external people.Accord needs to know if they want do have a hotel or a gym. It is a very bad example of administration. A way to show how to lose clientes.

Clean and tidy, no use of chemical airfreshners in the room. At last clean fresh air. Restaurant not too bad, reasonable choices on the menu, service very good. No traffic noise heard from the room. Nice walk to the nearby lake, good exercise after the driving. Staff very welcoming.