Mercure Tours Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,414 reviews

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Mercure Tours Sud Hotel - Image 1
Mercure Tours Sud Hotel - Image 2
Mercure Tours Sud Hotel - Image 3
Mercure Tours Sud Hotel - Image 4
Allée Andre Malraux, Parc des Bretonnieres, 37300 JOUE LES TOURS, France

Description

Hotel extras

  • Restaurant with terrace, billiards and table tennis on the terrace

  • Heated swimming pool, sauna, hammam, whirlpool and fitness center

  • Firming and therapeutic massages (by reservation)

  • Close to Espace Malraux and Parc des Bretonnières

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with twin beds

Photo out of - Classic Room with twin beds

You will love our air-conditioned Standard Rooms furnished with twin beds, a flat-screen TV, mini fridge and tea and coffee making facilities. Bathroom comes with a tub or shower. Separate toilet. Free WIFI.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

You will love our air-conditioned Standard Rooms which can accommodate up to 3 people: 1 double bed and 1 sofa bed, a flat-screen TV, mini fridge and tea and coffee making facilities. Bathroom with a tub or shower. Separate toilet. Free WIFI.

Max. number of persons
3
Area
From 23 m² / 247 sq ft

Bedding

Single sofa bed(s) x1

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Privilege Room featuring exclusive Mercure premium bedding, bathrobes and slippers, a Nespresso machine and other perks for enhanced relaxation or working conditions.

Max. number of persons
2
Area
From 23 m² / 247 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Ideal for family travel, a spacious room with air conditioning, double bed, 2 1-seater sofas, flat-screen TV, mini-fridge and tea and coffee-making facilities. Bathroom with bathtub. Separate WC. Free WIFI.

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Tours Sud Hotel

Allée Andre Malraux, Parc des Bretonnieres
37300 JOUE LES TOURS
France

GPS:47.353092, 0.644537

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 76 rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • 76 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Pressing Additional charge

Entertainment

  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Hot meals

Breakfast

  • Room service Additional charge
  • Express Additional charge
  • Buffet Additional charge

Business

10 Meeting rooms

Family

Services for children

  • Board games available

Well-being

Mercure Tours Sud

  • Covered
  • On site

Fitness center

  • On site

Sports and leisure

Boules/petanque

  • Nearby

Jogging track

  • Nearby

Bowling

  • Nearby

Volleyball

  • Nearby

Table tennis

  • Nearby

Football

  • Nearby

Table tennis

  • On site
  • On site
  • Outdoor parking
  • Public
  • 85 parking spaces
  • Parking opened 24/7

Accessibility

  • Accessible parking

A L EPICERIE TOURS SUD

Photo out of - A L EPICERIE TOURS SUD

At the Epicerie Foodtime by Aix and Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix and Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

Cooking style
French
Chef name
GUERIN CHRISTOPHE
Capacity
100
Accessibility
Accessible service
Allée Andre Malraux, Parc des Bretonnieres, 37300 Joue Les Tours, France
Telephone +33 2 47 53 16 16
Menu PDF
Cocktail menu PDF
Find out more and book
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Exceptional closings

  • From to

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

At the Epicerie Foodtime by Aix and Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix and Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

Book

En journée, le Bar est parfait pour vos rendez-vous d'affaires ou une pause dans votre journée.

Start the day with a delicious buffet breakfast served in the restaurant. If you prefer a gentler wake-up, room service is available. And if you are in a hurry, order the Express breakfast served in the bar.

Well-being space equipped with an indoor swimming pool, whirlpool bath, sauna and hammam. These facilities are open every day from 8am to 9pm.

Fitness room with cardio training equipment, instructor-led group fitness and aquagym classes in the mornings, from Monday to Saturday. Indoor pool, sauna, hammam and whirlpool bath. Closed annually June 27-30 inclusive

We offer all-inclusive packages for organizing your wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,414 reviews

Customer review rating 4.0/5

Claudia M. Couples - Confirmed reviews ALL

Dear Madam, Thank you for sharing your positive feedback regarding your recent stay. We are delighted to learn that you found our location convenient, particularly as it suited your travel plans to Belgium. Our proximity to the highway is indeed a key advantage for many of our guests, and we are pleased that it contributed to a comfortable night's rest for you. We appreciate your comments regarding the breakfast offerings. We continually strive to enhance our service and provide a variety of options for our guests. Your feedback on this matter will be taken into consideration as we review our breakfast menu. Additionally, we understand the convenience of having room service or food options available 24/7, especially for guests arriving late. While we currently do not have this option, guest preferences like yours are invaluable as we seek to improve our services in the future. We are grateful for your overall positive impression of your stay and hope that you had a pleasant journey thereafter. Should you find yourself in our area again, we would be delighted to welcome you back to experience more of what our hotel has to offer. Kind regards, La Direction

Customer review rating 5.0/5

Andrea F. Couples - Confirmed reviews ALL

Dear Madam, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression with their professionalism and efficiency. It is also gratifying to know that you enjoyed the dining experience we strive to offer. We look forward to welcoming you back on your next visit. Kind regards, La Direction

Customer review rating 4.5/5

Victor L. Families - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our family room and found our staff to be friendly and helpful. Your satisfaction is our priority, and it is wonderful to know that we contributed to your enjoyable experience. We look forward to welcoming you back in the future. Kind regards, La Direction

Customer review rating 2.5/5

Andrew H. Families - Confirmed reviews ALL

Dear Sir, Thank you for taking the time to share your experience regarding your recent stay. We are pleased to hear that you found our location convenient for your journey and that you enjoyed the bar area and swimming pool. It is also gratifying to know that our staff provided polite and friendly service during your visit. We strive to ensure that our guests feel comfortable and well taken care of, especially during extreme weather conditions. We sincerely apologize for the discomfort you experienced with the air conditioning in your room. We understand that a restful night's sleep is paramount, and it is regrettable that we did not meet your expectations in this regard. Your comments about the room temperature guidelines will be taken into consideration as we continue to evaluate our policies and amenities. Furthermore, we appreciate your observations regarding the decor of the hotel. We are continuously working on improvements and updates to enhance our guests' experience. Your feedback serves as a valuable reminder of the areas that require our attention. It is unfortunate to learn that your experience did not lead you to consider returning to us in the future. We hope you will keep us in mind should your travels bring you back to the area, as we are committed to providing a better experience for all our guests. Thank you once again for your insights, and we wish you safe travels ahead. Kind regards, La Direction

Customer review rating 3.5/5

Kathleen O. Families - Confirmed reviews ALL

Chère Kathleen O., Nous vous remercions d'avoir pris le temps de partager votre expérience à l'Hôtel Mercure Tours Sud. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement propre et bien présenté, ainsi que d'apprécier notre piscine et la qualité de notre restauration. Cependant, nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas répondu à vos attentes. Concernant le plat du jour, nous comprenons à quel point cela peut être décevant de ne pas avoir une variété de choix lors de votre séjour. Nous tâchons de proposer une offre qui satisfait le plus grand nombre, et nous prenons note de votre retour pour améliorer notre service. En ce qui concerne la climatisation, nous vous remercions d'avoir signalé ce problème. Il est vrai que notre système de climatisation est réglé à 26 degrés en été, ce qui peut ne pas sembler suffisant lors de fortes chaleurs. Nous regrettons sincèrement que cela ait impacté votre confort et votre sommeil. Sachez que votre retour est précieux et nous permettra de réfléchir à la meilleure manière de communiquer ces informations à nos futurs hôtes. Nous nous excusons également pour le manque de retour concernant votre signalement à la réception. Vos remarques sont essentielles pour nous aider à améliorer notre service à la clientèle, et nous nous engageons à veiller à ce que les préoccupations de nos clients soient traitées de manière appropriée. Nous espérons que vous envisagerez de nous donner une autre chance lors de votre prochain séjour, et nous ferons de notre mieux pour que votre expérience soit à la hauteur de vos attentes. Cordialement, Hôtel Mercure Tours Sud

Dear Madam, Thank you for sharing your positive feedback regarding your recent stay. We are delighted to learn that you found our location convenient, particularly as it suited your travel plans to Belgium. Our proximity to the highway is indeed a key advantage for many of our guests, and we are pleased that it contributed to a comfortable night's rest for you. We appreciate your comments regarding the breakfast offerings. We continually strive to enhance our service and provide a variety of options for our guests. Your feedback on this matter will be taken into consideration as we review our breakfast menu. Additionally, we understand the convenience of having room service or food options available 24/7, especially for guests arriving late. While we currently do not have this option, guest preferences like yours are invaluable as we seek to improve our services in the future. We are grateful for your overall positive impression of your stay and hope that you had a pleasant journey thereafter. Should you find yourself in our area again, we would be delighted to welcome you back to experience more of what our hotel has to offer. Kind regards, La Direction

Customer review rating 5.0/5

Andrea F. Couples - Confirmed reviews ALL

Staff are so professional, efficient and welcoming! Restaurant food & service is excellent. We would definitely stay again. So much better than in the Uk!

Dear Madam, Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impression with their professionalism and efficiency. It is also gratifying to know that you enjoyed the dining experience we strive to offer. We look forward to welcoming you back on your next visit. Kind regards, La Direction

Customer review rating 4.5/5

Victor L. Families - Confirmed reviews ALL

We were pleased with the family room (2 rooms internally connected) and the friendly and helpfull staff.

Dear Sir, Thank you for taking the time to share your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our family room and found our staff to be friendly and helpful. Your satisfaction is our priority, and it is wonderful to know that we contributed to your enjoyable experience. We look forward to welcoming you back in the future. Kind regards, La Direction

Customer review rating 2.5/5

Andrew H. Families - Confirmed reviews ALL

We had 2 rooms and stayed for one night, 14th of August 2026. The hotel is in a good location to for stopovers on the way from the tunnel / Calais to the south west of France, close to the Autoroute. The hotel is dated and much of it in need of updating including the bedrooms. The bar area was nice and the swimming pool was clean and warm. The food we had in the restaurant was satisfactory and the kids meals were good value. The staff were polite and friendly and did try and resolve an issue we had with the air conditioning during our stay. We were there during an heatwave with temperatures in the mid 30s and the air conditioning simply didn’t work, putting little or no cold air into the room which meant we hardly slept. It didn’t improve our mood seeing signs that suggested that 26 degrees was ok for the room in summer! They did discount my daughter’s room rate by 10% which was a nice gesture but sleeping is the basic requirement of an hotel room. It’s a pity about the tired decoration and air conditioning issues because we won’t be using this hotel again.

Dear Sir, Thank you for taking the time to share your experience regarding your recent stay. We are pleased to hear that you found our location convenient for your journey and that you enjoyed the bar area and swimming pool. It is also gratifying to know that our staff provided polite and friendly service during your visit. We strive to ensure that our guests feel comfortable and well taken care of, especially during extreme weather conditions. We sincerely apologize for the discomfort you experienced with the air conditioning in your room. We understand that a restful night's sleep is paramount, and it is regrettable that we did not meet your expectations in this regard. Your comments about the room temperature guidelines will be taken into consideration as we continue to evaluate our policies and amenities. Furthermore, we appreciate your observations regarding the decor of the hotel. We are continuously working on improvements and updates to enhance our guests' experience. Your feedback serves as a valuable reminder of the areas that require our attention. It is unfortunate to learn that your experience did not lead you to consider returning to us in the future. We hope you will keep us in mind should your travels bring you back to the area, as we are committed to providing a better experience for all our guests. Thank you once again for your insights, and we wish you safe travels ahead. Kind regards, La Direction

Customer review rating 3.5/5

Kathleen O. Families - Confirmed reviews ALL

The hotel was clean and nicely presented. The pool area was excellent. Food was good, although disappointing not to have the plat de jour, which limited the choices for multiple nights. The major let down was the very poor air conditioning. We were visiting in a heatwave but our bedroom was so hot that our chocolate melted. There is a sign that says air con is set to 26 degrees in summer and 19 in winter. I think this should be advertised as I dont find 26 adequately cool to sleep overnight and had worse sleep here than in the tent we had been using for 2 weeks. Our room must have been much hotter than 26 as our chocolate melted. I did mention the air con to reception but I did not receive feedback as to whether it had been checked or not. I would avoid this hotel in summer for this reason.

Chère Kathleen O., Nous vous remercions d'avoir pris le temps de partager votre expérience à l'Hôtel Mercure Tours Sud. Nous sommes ravis d'apprendre que vous avez trouvé notre établissement propre et bien présenté, ainsi que d'apprécier notre piscine et la qualité de notre restauration. Cependant, nous sommes désolés d'apprendre que certains aspects de votre séjour n'ont pas répondu à vos attentes. Concernant le plat du jour, nous comprenons à quel point cela peut être décevant de ne pas avoir une variété de choix lors de votre séjour. Nous tâchons de proposer une offre qui satisfait le plus grand nombre, et nous prenons note de votre retour pour améliorer notre service. En ce qui concerne la climatisation, nous vous remercions d'avoir signalé ce problème. Il est vrai que notre système de climatisation est réglé à 26 degrés en été, ce qui peut ne pas sembler suffisant lors de fortes chaleurs. Nous regrettons sincèrement que cela ait impacté votre confort et votre sommeil. Sachez que votre retour est précieux et nous permettra de réfléchir à la meilleure manière de communiquer ces informations à nos futurs hôtes. Nous nous excusons également pour le manque de retour concernant votre signalement à la réception. Vos remarques sont essentielles pour nous aider à améliorer notre service à la clientèle, et nous nous engageons à veiller à ce que les préoccupations de nos clients soient traitées de manière appropriée. Nous espérons que vous envisagerez de nous donner une autre chance lors de votre prochain séjour, et nous ferons de notre mieux pour que votre expérience soit à la hauteur de vos attentes. Cordialement, Hôtel Mercure Tours Sud

Customer review rating 5.0/5

Diana P. Couples - Confirmed reviews ALL

All good!

Dear Guest, Thank you very much for your perfect rating and your kind review. We are delighted to know that you enjoyed your stay and found our hotel conveniently located. Your compliments about our team, especially Alexia, mean a lot to us and will be shared with her. We look forward to welcoming you back to Mercure Tours Sud on your next visit. Kind regards, The Mercure Tours Sud Team

Customer review rating 4.5/5

Rosalyn M. Couples - Confirmed reviews ALL

From check-in to dinner in the restaurant then drinks in the bar service was great

Dear Guest, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to know that you enjoyed your stay and that our team made such a positive impression, from check-in to the restaurant and bar. A special thank you for your kind words about Patrick. We will be sure to share your compliments with him. he will be delighted to know he helped make your stay so memorable. We look forward to welcoming you back to Mercure Tours Sud very soon. Kind regards, The Mercure Tours Sud Team

Customer review rating 4.5/5

Penny B. Families - Confirmed reviews ALL

Going to Chenonceau this was a good place to stay. My booking was found eventually on arrival, even though I had completed check-in online. Room small for three of us but cool and clean. Swimming pool a real plus for a 7 year old. The woodland walk to the local playground was a lovely extra. Breakfast OK, but even at 8.30 the impact of a coach party on early breakfast was evident. Lovely server tried her best to replenish stocks but obviously the kitchen didn’t expect the onslaught. Generally staff pretty grumpy and not very welcoming. Pity.

Dear Madam, Thank you for your recent stay and for taking the time to share your feedback. We are pleased to hear that you found our location convenient for your visit to Chenonceau and that your room was both cool and clean. It is always a delight to know that our amenities, such as the swimming pool, were enjoyed by our younger guests and that the woodland walk added an extra touch to your experience. We acknowledge your comments regarding the breakfast service and sincerely apologize for any inconvenience you faced due to the influx of guests from the coach party. Your insights have been noted, and we will continue to evaluate our preparations to enhance the breakfast experience for all guests. Regarding the demeanor of our staff, we aim to provide a welcoming atmosphere. It is disheartening to learn that this was not reflected during your visit. Your comments will be shared with our team in order to foster a more positive engagement with our guests. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for an even better stay. Kind regards, La Direction

Customer review rating 3.5/5

Diogo C. Families - Confirmed reviews ALL

repeat user of this hotel which fits our family needs for a stop-over night on the way to Spain, however the AC in our room was truly insufficient and the added fan just made noise and circulated the air.

Dear Sir, Thank you for your feedback regarding your recent stay. We are pleased to know that our location suits your family's travel needs. However, we regret to learn about the issues you encountered with the air conditioning. Our goal is to provide a comfortable experience for all our guests, and your comments will be considered to enhance our services. We appreciate your continued patronage and hope to welcome you again soon. Kind regards, La Direction

Customer review rating 4.5/5

Nathalie R. Families - Confirmed reviews ALL

Super

Customer review rating 3.5/5

David V. V. Couples - Confirmed reviews ALL

See above

Customer review rating 4.0/5

Maureen W. Couples - Confirmed reviews ALL

Friendly staff, fine for an overnight stay.

Dear Maureen W., We sincerely thank you for your positive feedback regarding your stay at our establishment. It is very gratifying to know that our staff contributed to making your night enjoyable. We hope to have the pleasure of welcoming you again and providing you with an equally satisfying experience. Sincerely, Hôtel Mercure Tours Sud

Customer review rating 5.0/5

Amanda D. Families - Confirmed reviews ALL

Good location for us, and despite being in a busy part of town, near a major road the hotel was quiet with a tranquil garden. Staff were lovely. A good break during a long journey.

Dear Amanda D., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the tranquility of our hotel. It is always rewarding to know that our staff contributed positively to your experience. We hope to welcome you back for another restful break in the future. Best regards, La Direction

Customer review rating 5.0/5

Karen M. Couples - Confirmed reviews ALL

We have stayed here before and our visit was amazing. Only one night as driving back to euro tunnel. Restaurant nice and dog friendly. Food great. Great selection for breakfast. We didn’t use the pool but walked round the grounds. Car park was busy this time as a nearby event on but we did get a space.

Dear Madam, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our clean accommodations and the hospitality of our staff. It is wonderful to know that our dog-friendly restaurant and breakfast selection met your expectations. We appreciate your understanding regarding the busy car park due to the nearby event. We look forward to welcoming you back in the future. Kind regards, La Direction

Customer review rating 4.0/5

Claire B. Couples - Confirmed reviews ALL

We were very impressed with some of the personnel in the restaurant and at the front desk

Dear B., Thank you for your kind words regarding our personnel. We take great pride in providing efficient and welcoming service, and it is gratifying to hear that our team at both the restaurant and front desk made a positive impression during your stay. Your feedback is invaluable to us as we strive to maintain high standards of hospitality. Warm regards, Hôtel Mercure Tours Sud

Customer review rating 4.5/5

Emily L. P. Families - Confirmed reviews ALL

This is such a lovely hotel! We had a slight issue with a broken toilet - the toilet in our room broke, they offered us another room but our children were in bed at that point and we didn't want to disturb them, so we had to turn the water off and have no water for the night/morning! We also weren't offered anything off the room, although admittedly we were far to British to ask!. Other than that the hotel was brilliant - really friendly reception staff, great food in the restaurant. It also has a pool, although we didn't have a chance to use it. Either way, highly recommended!

Dear Emily L. P., Thank you for taking the time to share your experience at Hôtel Mercure Tours Sud. We are pleased to learn that you found our hotel lovely and enjoyed the comfort of your stay. It is heartening to hear that our reception staff provided friendly service and that you appreciated the quality of food in our restaurant. We sincerely apologize for the inconvenience you experienced with the broken toilet in your room. We understand that having to turn off the water overnight was not an ideal situation, especially with children. While we aim to address maintenance issues promptly, the timing of your situation did not allow for a smooth resolution. We appreciate your understanding in this matter. Regarding the offer of compensation, we strive to ensure that our guests feel comfortable in bringing concerns to our attention. We encourage all guests to communicate their needs or any discomfort during their stay, as we are committed to ensuring a positive experience. It is unfortunate that you were unable to enjoy our pool during your visit, as it is indeed a wonderful amenity. Your recommendation is greatly appreciated, and we hope you will consider returning to enjoy both our facilities and the surrounding area at a later date. Thank you once again for your feedback, and we wish you safe travels ahead. Best regards, Hôtel Mercure Tours Sud

Customer review rating 2.5/5

Glen D. Families - Confirmed reviews ALL

General condition of room very good and a good location if you are travelling with a dog. However, whilst the weather was exceptional with a temperature of 28C the Hotel Manager had decreed that it was not necessary go turn on the hotel air conditioning. Our room was like an oven and remained so warm that neither of us slept well. The information for the hotel states that it has air conditioning but apparently the management didn’t care about that!! Also the outside bar area was very tatty and had weeds growing everywhere. A bit of a shambles really.

Cher Glen D., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre récent séjour à l'Hôtel Mercure Tours Sud. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre établissement, notamment pour les voyageurs accompagnés de leurs animaux de compagnie, ainsi que l'état général de votre chambre. Cependant, je suis sincèrement désolé d'apprendre que la température de votre chambre n'était pas à la hauteur de vos attentes. Nous comprenons l'importance d'un environnement confortable pour nos hôtes, surtout durant des journées aussi chaudes. La gestion de la climatisation dans notre hôtel est effectuée en tenant compte de divers facteurs, y compris les conditions météorologiques et le confort général de nos clients. Nous prenons note de votre retour afin d'améliorer notre communication à ce sujet. Concernant l'espace bar extérieur, je tiens à vous présenter nos excuses pour l'état dans lequel vous l'avez trouvé. Votre retour est précieux, et nous allons revoir l'entretien de cette zone pour garantir une expérience agréable à tous nos visiteurs. Nous vous remercions une fois de plus pour vos commentaires, qui nous aident à améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau, afin de vous offrir une expérience à la hauteur de vos attentes. Cordialement, La Direction

Customer review rating 4.5/5

Roger G. Couples - Confirmed reviews ALL

Good- as always!

Dear Sir, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay to be good, as always. Our team strives to maintain high standards of service to ensure our guests have a pleasant experience. We look forward to welcoming you back on your next visit. Kind regards, La Direction

Customer review rating 4.0/5

Achraf Z. Families - Confirmed reviews ALL

The stay was perfect for our family of 4

Dear Achraf Z., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Tours Sud. We are delighted to hear that your family enjoyed a perfect experience during your visit. It is our aim to provide a welcoming environment for families, and your satisfaction reinforces our commitment to quality service. We look forward to welcoming you and your family back in the future. Best regards, Hôtel Mercure Tours Sud

Customer review rating 4.5/5

Jean-louis D. Families - Confirmed reviews ALL

Great

Dear Sir, Thank you for your positive feedback regarding your stay. We are pleased to hear that we met your expectations and contributed to a pleasant experience. Your satisfaction is our priority, and we strive to maintain the standards that our guests deserve. We look forward to welcoming you back in the future. Kind regards, La Direction

Other web-users rate our hotel

  • 200 reviews 8.8/10 Location
  • 625 reviews 6.6/10 Room
  • 606 reviews 9/10 Service
  • 253 reviews 7.8/10 Breakfast
  • 230 reviews 6.6/10 Wellness Area
  • 208 reviews 6.2/10 Cleanliness
  • 182 reviews 4.7/10 Vibe
  • 125 reviews 5/10 Amenities

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