Mercure Tours Sud Hotel 4 stars

I paid 157 euros for a room with a very smelly bathroom and the internet would not work. I am an IT guy and I know that it was not user error causing it not to work. Then I had to pay for parking on top of this. It is only a two star hotel. Views of the ocean are very poor. I will not stay here again ever. At least I got a printed invoice which is better than the last two Mercures I stayed at in France last week, where they promised to email me an invoice and they did not.

Great location in a park and a nice area to walk in, especially if you have dogs. Hotel is a bit dated outside, but fine inside. Very nice pool area, good to relax in. Overall good, but spoiled by a sullen waiter at breakfast who managed one word "Chambre?" If he's not happy working there he should go elsewhere.

All good apart From no restaurant on a Sunday night . So room service , hot pot service , quite expensive given small quantities . At breakfast , Covid protocol not observed as everybody had to use the same utensils to reach out for buffet items.

Your attention for details, due to the covid 19 situation, is remarkable. Really appreciated. It's always a pleasure to be back in your hotel.

A lovely welcome as always. Very safe environment. Had a lovely dinner on the terrace and a very comfortable night.

the rooms were exceptionally clean and the family room had plenty space for the whole family. We felt extremely safe with the covid regulations in place. The outside and terrace need a little spruce up but internally it was clean. The pool is lovely. The reduced menu for dinner was very limited though so we ended eating out.

A very comfortable one night stop on journey across France. Excellent facilities, Effective Covid 19 protection measures in place. We had a lovely meal with good wine on the outside terrace. Breakfast was necessarily reduced to a pre prepared pack because of Covid 19 but this was very fresh and could be had in your room or as we did on the outside terrace.

10th stay and as usual, very happy. Staff are always friendly and helpful. Rooms are simple but really comfortable beds (that’s why we always use Mercure hotels). Really enjoy the pool and spa facilities. Breakfast is really good and overall I think this hotel is excellent value.

Location a bit offside, but good Business hotel, good facilities…. friendly staff

Nice hotel friendly staff and helpful rooms very clean and comfortable we had room service in the evening as we had a long drive from London. We like the hotel as they is a lovely big lake a few minutes walk from the hotel which we enjoy walking our dog around in the evening and morning. We noticed that when we stay at other hotels in the accor chain my wife and I both get a welcome drink but at this hotel it is only given to me, we no that this is the policy that it’s the card holder who is entitled a drink but when a couple is shearing a room we would as a good will gesture you would give them both a welcome drink.

Was a good experience. Will come back. Front Desk was friendly and helpful. Rooms were in good condition. Only point to mention is that the pool was not available for us on Saturday morning, it was occupied by a group of people exterior to the hotel having a rather 'funny looking' aquagym session. kids were disappointed but then used the jacuzzi instead.

Good facilities, good location, some staff with noticeable excellent customer services but most staff lacking the ability to make you feel welcomed.

The only thing I missed was the very nice Nuxe set that received us in the room in other occasions. I thought I’d find the usual stuff but this time there was only a soap and shampoo. As per the rest, I stop by you every time I travel home and I will continue to do so, I find everything else very nice, staff, room, nespresso, kettle... And it’s very nice to have conplimentary drinks in the room when you arrive tired.

My two different experiences at hotel Mercure were pleasant. The spa is good and allows me to relax before the dinner on hotel restaurant. I prefere room on the garden side because it's quieter and I can sleep better.

The Hotel is OK, the Location is a bit remote, but for the normal Business People at night time no Problem to cope wiht, you Need a car to get around. Breakfast is amazing. Staff is Overall OK Downside is the Course activity in the pool….. I've been in the jacuzi and asked by the Trainer of the Group in the mainpool not to turn on the bubble function due to noise would disturb the guests on the main pool Course. I wonder what is the priority of the Hotel here, the guests to enjoy the pool or the external Courses.....