Mercure Tours Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,339 reviews

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Mercure Tours Sud Hotel - Image 1
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Mercure Tours Sud Hotel - Image 4
Allée Andre Malraux, Parc des Bretonnieres, 37300 JOUE LES TOURS, France

Description

Hotel extras

  • Restaurant with terrace, billiards and table tennis on the terrace

  • Heated swimming pool, sauna, hammam, whirlpool and fitness center

  • Firming and therapeutic massages (by reservation)

  • Close to Espace Malraux and Parc des Bretonnières

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Tours Sud Hotel

Allée Andre Malraux, Parc des Bretonnieres
37300 JOUE LES TOURS
France

GPS:47.353092, 0.644537

Telephone

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A l'Epicerie Tours Sud

At the Epicerie Foodtime by Aix&Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix&Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,339 reviews

TripAdvisor Rating  3.7/5  774 reviews

Customer review rating 4.0/5

Sophie B. Couples - Confirmed reviews ALL

Comfortable, friendly staff, welcoming to dogs :)

Dear Sophie B., Thank you for your positive comments regarding your recent stay at the Hôtel Mercure Tours Sud. We are delighted to learn that you appreciated our convenient location, the comfort of our accommodations, and the warmth of our staff. We look forward to welcoming you and your dog again in the future. Sincerely, Hôtel Mercure Tours Sud

Customer review rating 4.5/5

Benoit L. Families - Confirmed reviews ALL

Everything went fine, 99% perfect. Only think we had issue with was t° within the room (was hot even if we are in winter & we set the system on 19°, but the t° system looked old, that is maybe related)

Dear Sir, Thank you for your positive feedback regarding your recent stay at Hôtel Mercure Tours Sud. We are pleased to hear that you found our rooms clean and our staff attentive. However, we regret any discomfort caused by the temperature control in your room. We appreciate your observations, as they help us in our continuous efforts to improve our services. Goodbye and best regards, La Direction

Customer review rating 4.5/5

Petrada B. Couples - Confirmed reviews ALL

Excellent

Dear Madam, Thank you very much for taking the time to share your kind comments about your recent stay with us. We are delighted to hear that you appreciated our convenient location near the motorway and the ease of parking in front of the hotel. It is also wonderful to know that you enjoyed our green area, especially as a comfortable space for guests with dogs. Our reception team will be pleased to learn that their friendliness made a positive impression on you. Your feedback is greatly valued and encourages us to continue providing excellent service to all our guests. We look forward to welcoming you back in the near future. Kind regards, La Direction

Customer review rating 4.5/5

Leslie W. Couples - Confirmed reviews ALL

although the bar was officially closed (sunday) the receptionist very kindly served us with beers!

Dear Leslie W., Thank you for your kind feedback regarding your stay. We are especially pleased that our receptionist was able to assist you with your request, even though the bar is officially closed on Sunday. Providing excellent service and ensuring our guests feel welcome is very important to us. We look forward to welcoming you back on your next visit. Kind regards, La Réception

Customer review rating 0.5/5

Kern S. Families - Confirmed reviews ALL

No telephone. Could not get WiFi to work. Heater control broken -- center knob missing. No way to adjust temperature in room other than opening the window. None of the heating problems were noted in the room. At about 10am the cold water stopped coming, which meant that we had to rince our hands in very hot water. The egg boiler turned off after I put my eggs in and then the water level became very low -- bottom line, I never had my hard boiled eggs. I notified the front desk of these problems and they kindly offered me a discount.

Dear Kern S., Thank you for sharing your concerns regarding your recent stay at Hôtel Mercure Tours Sud. I sincerely apologize for the inconveniences you experienced, including the issues with the telephone, WiFi, and heating controls in your room. I understand how frustrating it can be when essential amenities do not function as expected. It is regrettable to hear about the water supply interruption and the egg boiler malfunction. While our team strives to address any issues that arise, I recognize that these occurrences detracted from your overall experience. Please be assured that your feedback is valuable and will be taken into consideration as we continually work to improve our services. I appreciate your understanding and your acknowledgment of our front desk team's efforts to assist you. Thank you once again for your comments, and we hope to have the opportunity to better serve you in the future. Kind regards, Hôtel Mercure Tours Sud

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Other web-users rate our hotel

  • 223 reviews 8.5/10 Location
  • 609 reviews 7.2/10 Room
  • 596 reviews 8.8/10 Service
  • 254 reviews 7.7/10 Breakfast
  • 236 reviews 6.2/10 Wellness Area
  • 205 reviews 6.5/10 Cleanliness
  • 184 reviews 5.6/10 Vibe
  • 119 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.