Mercure Tours Sud Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,381 reviews

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Mercure Tours Sud Hotel - Image 1
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Mercure Tours Sud Hotel - Image 4
Allée Andre Malraux, Parc des Bretonnieres, 37300 JOUE LES TOURS, France

Description

Hotel extras

  • Restaurant with terrace, billiards and table tennis on the terrace

  • Heated swimming pool, sauna, hammam, whirlpool and fitness center

  • Firming and therapeutic massages (by reservation)

  • Close to Espace Malraux and Parc des Bretonnières

  • Certified ALLSAFE by Bureau Veritas

Our accommodation(s)

Hotel location

Mercure Tours Sud Hotel

Allée Andre Malraux, Parc des Bretonnieres
37300 JOUE LES TOURS
France

GPS:47.353092, 0.644537

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A L EPICERIE TOURS SUD

At the Epicerie Foodtime by Aix and Terra, French cuisine is reimagined by chefs from the Ecole des Chefs and Artisan Aix and Terra. Pets not permitted. Closed Sundays and some lunchtimes. Booking required.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,381 reviews

Customer review rating 4.5/5

Emily L. P. Families - Confirmed reviews ALL

This is such a lovely hotel! We had a slight issue with a broken toilet - the toilet in our room broke, they offered us another room but our children were in bed at that point and we didn't want to disturb them, so we had to turn the water off and have no water for the night/morning! We also weren't offered anything off the room, although admittedly we were far to British to ask!. Other than that the hotel was brilliant - really friendly reception staff, great food in the restaurant. It also has a pool, although we didn't have a chance to use it. Either way, highly recommended!

Dear Emily L. P., Thank you for taking the time to share your experience at Hôtel Mercure Tours Sud. We are pleased to learn that you found our hotel lovely and enjoyed the comfort of your stay. It is heartening to hear that our reception staff provided friendly service and that you appreciated the quality of food in our restaurant. We sincerely apologize for the inconvenience you experienced with the broken toilet in your room. We understand that having to turn off the water overnight was not an ideal situation, especially with children. While we aim to address maintenance issues promptly, the timing of your situation did not allow for a smooth resolution. We appreciate your understanding in this matter. Regarding the offer of compensation, we strive to ensure that our guests feel comfortable in bringing concerns to our attention. We encourage all guests to communicate their needs or any discomfort during their stay, as we are committed to ensuring a positive experience. It is unfortunate that you were unable to enjoy our pool during your visit, as it is indeed a wonderful amenity. Your recommendation is greatly appreciated, and we hope you will consider returning to enjoy both our facilities and the surrounding area at a later date. Thank you once again for your feedback, and we wish you safe travels ahead. Best regards, Hôtel Mercure Tours Sud

Customer review rating 2.5/5

Glen D. Families - Confirmed reviews ALL

General condition of room very good and a good location if you are travelling with a dog. However, whilst the weather was exceptional with a temperature of 28C the Hotel Manager had decreed that it was not necessary go turn on the hotel air conditioning. Our room was like an oven and remained so warm that neither of us slept well. The information for the hotel states that it has air conditioning but apparently the management didn’t care about that!! Also the outside bar area was very tatty and had weeds growing everywhere. A bit of a shambles really.

Cher Glen D., Je vous remercie d'avoir pris le temps de partager vos impressions concernant votre récent séjour à l'Hôtel Mercure Tours Sud. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement de notre établissement, notamment pour les voyageurs accompagnés de leurs animaux de compagnie, ainsi que l'état général de votre chambre. Cependant, je suis sincèrement désolé d'apprendre que la température de votre chambre n'était pas à la hauteur de vos attentes. Nous comprenons l'importance d'un environnement confortable pour nos hôtes, surtout durant des journées aussi chaudes. La gestion de la climatisation dans notre hôtel est effectuée en tenant compte de divers facteurs, y compris les conditions météorologiques et le confort général de nos clients. Nous prenons note de votre retour afin d'améliorer notre communication à ce sujet. Concernant l'espace bar extérieur, je tiens à vous présenter nos excuses pour l'état dans lequel vous l'avez trouvé. Votre retour est précieux, et nous allons revoir l'entretien de cette zone pour garantir une expérience agréable à tous nos visiteurs. Nous vous remercions une fois de plus pour vos commentaires, qui nous aident à améliorer nos services. Nous espérons avoir l'opportunité de vous accueillir à nouveau, afin de vous offrir une expérience à la hauteur de vos attentes. Cordialement, La Direction

Customer review rating 4.5/5

Roger G. Couples - Confirmed reviews ALL

Good- as always!

Dear Sir, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found your stay to be good, as always. Our team strives to maintain high standards of service to ensure our guests have a pleasant experience. We look forward to welcoming you back on your next visit. Kind regards, La Direction

Customer review rating 4.0/5

Achraf Z. Families - Confirmed reviews ALL

The stay was perfect for our family of 4

Dear Achraf Z., Thank you for your kind feedback regarding your recent stay at Hôtel Mercure Tours Sud. We are delighted to hear that your family enjoyed a perfect experience during your visit. It is our aim to provide a welcoming environment for families, and your satisfaction reinforces our commitment to quality service. We look forward to welcoming you and your family back in the future. Best regards, Hôtel Mercure Tours Sud

Customer review rating 4.5/5

Jean-louis D. Families - Confirmed reviews ALL

Great

Dear Sir, Thank you for your positive feedback regarding your stay. We are pleased to hear that we met your expectations and contributed to a pleasant experience. Your satisfaction is our priority, and we strive to maintain the standards that our guests deserve. We look forward to welcoming you back in the future. Kind regards, La Direction

Other web-users rate our hotel

  • 216 reviews 8.6/10 Location
  • 619 reviews 7/10 Room
  • 631 reviews 9.1/10 Service
  • 261 reviews 8.1/10 Breakfast
  • 251 reviews 6.6/10 Wellness Area
  • 206 reviews 6.3/10 Cleanliness
  • 185 reviews 5.6/10 Vibe
  • 123 reviews 4.3/10 Amenities

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