Mercure Tours Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 476 reviews

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Mercure Tours Centre Gare Hotel - Image 1
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29 Rue Edouard Vaillant, 37000 TOURS, France

Description

Hotel extras

  • A 5-minute walk from the train station and Congress Center

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • Excellent soundproofing

  • Family and connecting rooms

Our accommodation(s)

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000 TOURS
France

GPS:47.386896, 0.697998

Telephone
Fax +33 2 47 64 74 81

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CLOS LUCE

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  476 reviews

TripAdvisor Rating  3.5/5  992 reviews

Below par service, dangerous and rude personnel.

TripAdvisor rating 2.0/5

515ralphn TripAdvisor review

I was one of the lucky ones in our party, who got a decent size room. The overall impression is dated, but not completely worn down. The restaurant is for breakfast only - and you need to go to the city center to eat lunch / dinner. There is a restaurant at the Novotel down the road, but it is closed during the weekend. The elevator was stuck twice during the week we stayed - we spent the weekend in Paris - and when we came back on the evening 16th of September one elevator was not functioning - and when I pressed the button on the other elevator "Up" - nothing happened. I asked the receptionist if the elevator was working and she reacted in every shape and form - body language, deep sigh and eyes in the sky as if I was a complete moron that I didn't know that I should have pressed "Down" - to get up. Unstable elevators is of course pretty bad - but worse was that when the elevator was too busy we tried to use the fire escape - and it was blocked on the ground floor - that is quite frankly ridiculous ad just too dangerous. I know this hotel is cheap - but it is for a good reason - use your money elsewhere.

Dear Sir, Thank you for your comment regarding your recent stay with us. We are very sorry for the inconvenience you experienced during your stay with us. We do our utmost every day to offer you the best possible service and we regret that our services did not live up to your expectations. In fact, we are experiencing a technical problem with one of our elevators, which is beyond our control as we work with an external company to maintain it. We apologize again for the inconvenience. Best regards, The Mercure Tours Centre team

Great stay, spacious rooms and professional staff

Customer review rating 4.5/5

Korakot T. Families - Confirmed reviews ALL

The staff really helped us during our stay. The room were spacious with bathtub and it was clean with good produits.

Hi, Thank you for your comments following your stay at Hôtel Mercure Tours Centre Gare et Congrès. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service. We look forward to welcoming you again. Please accept, Sir, our sincerest regards. The Mercure Tours Centre team

Great stay

Customer review rating 5.0/5

Hong Families - Confirmed reviews ALL

I travelled with a family of 5 members and the hotel provides 3 connected family rooms with great value.

Hello, Thank you very much for your comment. We are delighted to hear that you enjoyed your stay with us. Connecting rooms are very popular with families, and we're delighted to hear that this was the case for you too. We look forward to welcoming you and your family back. The Mercure Hôtel Tours Centre team

Customer review rating 3.0/5

Jeffrey H. Couples - Confirmed reviews ALL

Not the best Mecure hotel we have stayed in, secure parking was the bonus

Hello Sir, Thank you for your comment about your recent stay with us. We are delighted to hear that you enjoyed your stay with us and our secure parking lot. We look forward to welcoming you again. Yours sincerely The Mercure Hôtel Tours Centre team

Never Again

Customer review rating 1.5/5

Jm Solo - Confirmed reviews ALL

For a nighttime arrival, the property is located on a dimly lit and dirty street with no visible signage.

Bonjour Monsieur M., Nous vous remercions d'avoir pris le temps de commenter votre séjour à l'Hôtel Mercure Tours Centre Gare et Congrès. Nous apprécions votre commentaire. Nous savons à quel point il est important que nos clients se sentent en sécurité et à l'aise et nous regrettons que cela n'ait pas été le cas pour vous. Nous nous efforçons de créer une atmosphère chaleureuse et accueillante dans notre hôtel et nous sommes désolés de ne pas avoir pu répondre à vos attentes. Nous sommes désolés que votre arrivée ne se soit pas déroulée comme vous l'aviez souhaité. La rue où nous nous situons est éclairée jusqu'à une certaine heure de la nuit, mais si vous êtes passés le long des parkings, nous ne bénéficions pas en effet de la lumière derrière notre bâtiment pour le moment. C'est un point intéressant que vous avez soulevé et nous ferons en sorte de le faire remonter. N'hésitez pas à faire valoir votre statut à votre arrivée. Votre fidélité est notre plus belle récompense. En espérant avoir l'opportunité de vous accueillir de nouveau, nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées. L'équipe du Mercure Hôtel Tours Centre

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Other web-users rate our hotel

  • 224 reviews 7.5/10 Location
  • 468 reviews 5.3/10 Room
  • 276 reviews 8.1/10 Service
  • 201 reviews 5.5/10 Breakfast
  • 168 reviews 1.6/10 Vibe
  • 150 reviews 4.6/10 Cleanliness
  • 77 reviews 1.7/10 Amenities
  • 56 reviews 2.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.