Mercure Tours Centre Gare Hotel

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Mercure Tours Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 469 reviews

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Description

Hotel extras

  • A 5-minute walk from the train station and Congress Center

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • Excellent soundproofing

  • Family and connecting rooms

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000 TOURS
France

Telephone +33 2 47 60 40 60

Fax +33 2 47 64 74 81

Contact email

  • FIL BLEU:  6/4/3 GARE

  • TRAMWAY:  GARE DE TOURS

  • By plane

    PARIS ORLY At 219.99km / 136.7 miles

  • By plane

    ROISSY CDG At 280.03km / 174 miles

  • By plane

    TOURS ST SYMPHORIEN At 10km / 6.21 miles

  • By car

    SORTIE 21 TOURS CENTRE At 3km / 1.86 miles

  • By train

    SAINT PIERRE ES CORPS At 4km / 2.49 miles

  • By train

    TOURS CENTRE At 0.1km / 0.06 miles

GPS:47.386896, 0.697998

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE CLOS LUCE

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure Tours Centre Gare Hotel

100% genuine reviews from our guests

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ALL Rating  4.0/5  469 reviews

TripAdvisor Rating  3.5/5  955 reviews

Good location comfortable room

Customer review rating 4.0/5

John B. Solo - Confirmed reviews ALL

Friendly reception and good spacious room

Customer review rating 5.0/5

Laura G. Couples - Confirmed reviews ALL

We had a nice and big room, the receptionist was kind and smiley. Everything was great. I hope I will get my points too)

Misleading Advertising

Customer review rating 1.0/5

James Couples - Confirmed reviews ALL

The hotel publishes on the website that it has air conditioning. it does not and, according to the staff, has not had air conditioning since last June! Without Airco the hotel does not meet its claimed 4 stars rating, misleads guests and is overpriced. This is not the fault of the hotel staff, who were helpful as far as they could be - it is an ACCOR management fault. Management know about this problem as the printed hotel guide instructs guests to "dial 9 for air conditioning" Whatever the French equivalent of Trading Standards is - they should be alerted. ACCOR are being dishonest.

Comfortable, well located hotel

Customer review rating 4.5/5

S. B. Couples - Confirmed reviews ALL

We enjoyed our stay here and found the staff welcoming and helpful. The location is great for travellers, with private parking. The room and the bed were comfortable. Breakfast was also good but we were sad that the bacon was not replenished at 9.30 when breakfast is till 10.00 pm.

A great stay

Customer review rating 4.5/5

Nicholas C. Couples - Confirmed reviews ALL

A well located hotel which is very comfortable

Dear Mr.C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We sent you by email your accor card number. Sincerely, Reception team

A/c not working properly

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Air conditioner not working properly, not the best location

Dear Mr.Gonzalez j., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception team

Comfortable

Customer review rating 4.5/5

Thomas Couples - Confirmed reviews ALL

Comfortable rooms in a convenient location close to the train station.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We take your comments into account, regarding the window and the bathroom. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Reception team

good stay

Customer review rating 4.5/5

Helen K. Solo - Confirmed reviews ALL

It was generally a good stay. Staff (in the breakfast room and reception area) was excellent. The only bad thing was the taxi service whom the hotel called for me. The taxi arrived almost 25 minutes late ; he didn't know the place where I was going so he had to call someone on the way to the restaurant ; he dropped me across the restaurant, so I had to cross the street ; when I gave him fare, he didn't return the whole changes (I would give him tip anyway, but he took his tip already from the changes without asking me) ; I think he put the meter already on, as the starting fare was different from the other driver whom I asked the restaurant for my return trip. I suggest the hotel should not deal with that specific taxi company.

Dear Mrs.k. Hye, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Regarding the first taxi driver, we are sorry to read this person was dishonest. Sincerely, Reception team

Good stay, spacious room, early check-in

Customer review rating 4.5/5

Annyong Couples - Confirmed reviews ALL

Very good experience

Dear Kang K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Good Hotel

Customer review rating 5.0/5

Rod F. Couples - Confirmed reviews ALL

Intded as a base for exploring Tours and the surrounding counytryside, but injury to my wife limited the latter. However we were well looked after. The station is right next door, but the sound-proofing of the windows was excellent.

Dear Rod F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Customer review rating 2.5/5

C B. Couples - Confirmed reviews ALL

Being next to the station is not ideal as the noise from the vagrants at night kept us awake. Also the pillows on the bed really need looking at !

Dear Colin B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Tours Centre Gare et Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception team

Clise ti train station

Customer review rating 4.0/5

Ken Friends - Confirmed reviews ALL

Pleasant stay. Reception very helpful.

Reasonable for price and location

Customer review rating 4.0/5

Varit H. Couples - Confirmed reviews ALL

My expectation to Mercure hotels are higher . Although the price is reasonable for the hotel location, the treat to loyal members could be better . Only a welcome drink was offered though we were two. I expected more from a Mercure hotel . My experience in Mercure hotels in Germany is far more pleasant than this time.

Ok Hotel

TripAdvisor rating 3.0/5

Holger S Business - TripAdvisor review

friendly staff, big Rooms, very nice breakfast.. Overall facility is a bit aged, next to the railwaystation in the centre of the City, water in the shower, wasn't too hot, rather medium warm... No wellcome drink offered as Platinummember… :-(

Dear Guest, We thank you for taking the time to leave us a comment after your stay and we are delighted that you enjoyed it, we take your comments into account in order to improve afterwards. We look forward to seeing you again in Touraine, Sincerely, The Direction

Location, location, location

TripAdvisor rating 3.0/5

greg t Couples - TripAdvisor review

A perfectly acceptable chain hotel with the standard amenities but little charm. The location near the train station would be good for train travellers and , in fact, was fine for us in a car as it was an easy in and out of tours. On the downside was the distance to the restaurant scene, an Uber ride or a half hour walk.

Dear Guest, We thank you for taking the time to leave us a comment after your stay and we are delighted that you enjoyed it. We look forward to seeing you again in Touraine, Sincerely, The Direction

Short stay in Tours

TripAdvisor rating 4.0/5

johnsA7140LA Couples - TripAdvisor review

Good hotel, close to town centre. Easy to access to and from auto routes About seven minute walk on level ground to restaurants and sights. Underground parking below hotel. Good breakfast. Comfortable room. Good air conditioning.

Dear Guest, We thank you for taking the time to leave us a comment after your stay and we are delighted that you enjoyed it. We look forward to seeing you again in Touraine, Sincerely, The Direction

Good

TripAdvisor rating 4.0/5

greg-dunon Business - TripAdvisor review

but too hot in the room during the heatwave... the AC was not powerful enough on the top floors where I had been upgraded into an executive room. I asked for downgrade into 2nd floor, the AC was not working better but the temperature was more bearable. Staff was very friendly and helpful.

Dear Guest, We thank you for taking the time to leave us a comment after your stay and we are delighted that you enjoyed it, we take your comments into account in order to improve afterwards. We look forward to seeing you again in Touraine, Sincerely, The Direction

Good size rooms. Air Conditioning not so good.

TripAdvisor rating 3.0/5

Rob M Families - TripAdvisor review

Good size rooms. Air Conditioning not so good. Great breakfast. Great location. Parking a car is a pain in the butt. Have to enter codes twice to open gates. Nice and clean. Right next to train station.

Comfortable hotel near Tours train station

TripAdvisor rating 4.0/5

867bm Solo travel - TripAdvisor review

Clean and comfortable hotel located near the train station. Good breakfast selection. Unfortunately there are no restaurants close to the hotel, and as the hotel does not do dinner service a trip to the town center is necessary. This is 10-15 minutes on foot.

Hello, We thank you for taking the time to leave a comment on Trip Advisor after your stay at the Mercure Tours Center Gare et Congrès. We are delighted to read your positive feedback, I would not fail to share your feedback with my entire team. Best regards

Overnight stay on our way home with 5 persons

TripAdvisor rating 3.0/5

bart433 Families - TripAdvisor review

Hotel near the station of Tours were we stayed in a family room consisting of 3 rooms, each with a bathroom. Clean but somewhat outdated. Unpersonal check-in, but was compensated afterwards by more personal approach.

Dear BART433, We very much appreciate your comments regarding your stay at the Hôtel Mercure Tours Centre Gare et Congrès. Best Regards La direction

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