Mercure Tours Centre Gare Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 310 reviews

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Description

Hotel extras

  • A 5-minute walk from the train station and Congress Center

  • A 10-minute walk from the city center

  • Car park and private underground garage

  • Excellent soundproofing

  • Family and connecting rooms

Our accommodation(s)

Hotel location

Mercure Tours Centre Gare Hotel

29 Rue Edouard Vaillant
37000 TOURS
France

GPS:47.386896, 0.697998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CLOS LUCE

Our Clos Lucé bar welcomes you at the Mercure Tours Centre Gare et Congrès. It is perfectly suited for your business meetings, relaxation, or for sampling regional wines and products. You will appreciate the cozy club room ambiance in our lounges.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  310 reviews

Customer review rating 1.5/5

Concetta Z. Couples - Confirmed reviews ALL

I booked the hotel for 3 nights. On arrival there is a notice at the reception that the airco is out of order. The stay was horrible. Temperatures outside were at 34 degrees, the room was on the top floor under the roof. An outage can happen, but I should have been informed by email before arrival with an offer to cancel the booking ( I have a All Accor silver membership, I book accor hotels frequently, it happened in the past when for example the swimming pool was closed for works)). Nothing of this. I was at least expecting a gesture of courtesy such as offering the breakfast. I paid for a service that I did not receive. In a supposedly 4 stars hotel.

Customer review rating 2.0/5

Otniel A. K. S. Couples - Confirmed reviews ALL

The location is close to the train station and the room layout is very good, but everything became terrible because the air conditioning in the room and the entire building was broken. For 5 days, I slept without AC even though the temperature outside was very hot, 28°C."

Customer review rating 5.0/5

William P. Couples - Confirmed reviews ALL

Arrived to be met by very friendly and welcoming staff. Our upgrade was above expectations. Couldn’t fault our stay.

Bonjour, Merci infiniment d’avoir pris le temps de partager cette belle appréciation. Oumar MALABBA Premier de réception

Customer review rating 3.0/5

Robyn C. Couples - Confirmed reviews ALL

Disappointed with our choice of hotel.

Hello, I sincerely apologize that your stay did not meet your expectations. Once again, please accept our apologies. Oumar MALABBA Premier de réception

Customer review rating 5.0/5

Mehdi A. Business - Confirmed reviews ALL

impeccable

Bonjour, Merci pour votre retour positif ! Toute l’équipe se réjouit de vous recevoir à nouveau. Oumar MALABBA Premier de réception

Other web-users rate our hotel

  • 168 reviews 6.9/10 Location
  • 295 reviews 5.9/10 Room
  • 186 reviews 8.6/10 Service
  • 134 reviews 4.9/10 Breakfast
  • 103 reviews 6.3/10 Cleanliness
  • 98 reviews 1.4/10 Vibe
  • 53 reviews 1.9/10 Amenities
  • 35 reviews 3.9/10 Food

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