Dear Ms. L., Thank you for taking the time to share your feedback following your stay with us at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had such a wonderful experience with our service. Your special recognition of Saranluck, Khun Pia, Khun Ben, and Khun Aun is appreciated. It is wonderful to know that Khun Ben ensured your meeting setup was seamless and that Khun Aun added a cheerful touch to your dining experience. Our entire team strives to offer attentive and efficient hospitality with a warm smile, and knowing that we succeeded in making you feel comfortable and welcome brings us great joy. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic visit in the near future. Warm regards, Julian Danilo Welcomer

Dear Mr. Guoxin, Thank you for taking the time to share your feedback following your recent visit to Pullman Phuket Panwa Beach Resort. We are so pleased to know that you had such a comfortable stay with us. Your appreciation means a lot to our entire team, and I will be sure to pass along your kind thank you to everyone here who helped make your visit pleasant and seamless. Thank you once again for choosing to stay with us. We hope to have the delight of welcoming you back for another relaxing stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Mr. Feisal, Thank you for taking the time to share your feedback following your recent visit to Pullman Phuket Panwa Beach Resort. We are so pleased to hear that your first trip to Phuket was such a success for you and your three children. It is wonderful to know that our peaceful location offered the ideal balance of quiet relaxation while still keeping you conveniently connected to local neighborhood spots. We are also thrilled that you enjoyed our breakfast spread and experienced the warm hospitality our team strives to deliver every day. Thank you once again for choosing to spend your family vacation with us. We hope to have the pleasure of welcoming you and your family back for another memorable getaway soon. Warm regards, Julian Danilo Welcomer

Dear Mr. Peter, Thank you for taking the time to post your review following your recent visit to Pullman Phuket Panwa Beach Resort. We are absolutely thrilled to read your generous feedback regarding the high level of service you experienced throughout your stay. It is wonderful to hear how our entire team made you feel so welcome in all areas of the resort. I am deeply touched by your special mention of our interaction at the Bell Desk regarding the Koi fish, and I am so glad we were able to address your concern promptly. I will also be sure to pass along your heartfelt compliments to Qis for her assistance with your travel plans, Nanette at Aqua Restaurant for making your meals so memorable, and Kik at Edge Bar for her excellent recommendations. Your recognition means the world to all of us. Thank you once again for staying with us and for sharing these kind words. We truly look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Ms. S., Thank you for taking your time to share your experience from your recent stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had a comfortable and enjoyable stay with us. It is wonderful to know that our services, the quality of our food, the convenience of our complimentary shuttle service, and especially the warm, helpful, and polite service provided by our team met your expectations. We also appreciate your comments regarding the condition of our guest rooms. While some areas of the resort reflect its established character, we have ongoing enhancement and maintenance plans to continuously improve our facilities while preserving the unique charm of the resort. Your feedback is valuable to us and will be shared with the relevant teams as we continue to enhance our guest experience. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another memorable stay in the future. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Mr. B., Thank you for taking the time to share your feedback following your stay at Pullman Phuket Panwa Beach Resort. We are truly delighted to have had you as our guest. It is wonderful to hear that you enjoyed our dining offerings and that you found your room to be clean and comfortable. We also appreciate your constructive note regarding the room temperature. Having the right balance of comfort is essential, and your preference regarding the air conditioning settings helps us ensure our team is ready to assist with individual room adjustments whenever needed. Thank you once again for your review and for staying with us. We sincerely hope to welcome you back for another wonderful visit soon. Warm regards, Julian Danilo Welcomer

Dear Mr. A., Thank you for taking the time to share your experience from your recent stay at Pullman Phuket Panwa Beach Resort, and for choosing to return to our resort and introduce your family to us for your family trip. We sincerely regret that your request for a sea-view and high-floor room was not met upon arrival, and that the room change offered made your experience feel tiring and inconvenient. We also apologize for the confusion caused by the communication regarding the value of your reservation. We will share your feedback with our team to ensure that information is communicated more clearly and consistently to our guests in the future. We are also sorry that your room service meal arrived cold and that the pizza did not meet your expectations in terms of taste and quality. We truly appreciate you bringing this to our attention, as your comments are valuable in helping us improve both our food quality and service. We will share your feedback with our Food & Beverage and Culinary teams for their review. Thank you once again for choosing to return and stay with us. We sincerely hope to have the opportunity to welcome you and your family back for a more seamless and memorable experience in the future. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Ms. M., Thank you for taking the time to share such a heartwarming review following your stay with us at Pullman Phuket Panwa Beach Resort. Host your family was a true pleasure. We are so deeply touched to read that this was the best resort experience you have ever had. Knowing that our scenic beach area, resort amenities, and genuine care from our team made such a massive impression on your family brings immense joy to everyone here. Creating unforgettable moments for families is what we strive for every single day. Thank you once again for choosing to spend your getaway with us. We are already excited about your return trip next year and look forward to welcoming you all back for another amazing holiday. Warm regards, Julian Danilo Welcomer

Dear Ms. Shea, Thank you so much for taking the time to write such a wonderful review about your recent stay at Pullman Phuket Panwa Beach Resort. It was an absolute pleasure hosting you and your family. We are delighted that you found great value in your package and that our sheltered bay provided the perfect, calm ocean setting for your rainy season escape. It is so special to hear how much you enjoyed your time across our resort, from dining at Edge Beach Club, Tamarind, and Aqua, to the fun moments spent with our team at the kid's club. Our entire staff takes immense pride in delivering thoughtful care, so knowing everyone made such a warm impression on your visit brings us great joy. Thank you once again for choosing to spend your holiday with us. We are thrilled to hear you plan to return and look forward to welcoming you all back for another memorable stay in the near future. Warm regards, Julian Danilo Welcomer

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your stay with us at Pullman Phuket Panwa Beach Resort. We are pleased to hear that you enjoyed the warm and attentive service provided by our team, and we especially appreciate your kind recognition of Ms. Endang. We will certainly share your compliments with her and the team, as such feedback is greatly appreciated and motivating. At the same time, we have noted your overall booking experience, and we sincerely regret that some aspects of your stay did not exceed your high expectations. We understand that room preferences are an important part of the guest experience, and our team made every effort to accommodate your requests, including arranging connecting rooms, providing top-floor options, and offering a complimentary upgrade to a Deluxe Ocean View Suite for additional comfort as well. Regarding your booking for three guests per room, our room occupancy and bedding arrangements are based on the hotel's standard policy and the room category booked. Where applicable, children may share existing bed with their parents, in accordance with the hotel's occupancy guidelines. Additionally, we are also sorry to learn that our breakfast selection did not fully meet your expectations. Your comments are valuable to us, and we will share your feedback with our Culinary team and Food & Beverage team for further review as we continuously look for ways to enhance the variety and overall breakfast experience for all our guests. Thank you once again for your constructive feedback. We truly value your comments and hope to have the opportunity to welcome you and your family back and even provide more seamless and more enjoyable experience in the future. Warm regards, Phumin Khayankit Welcomer Executive

Dear Mrs. S., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed our peaceful location and found our team friendly and helpful, especially when assisting you with local arrangements. We are also glad to know that you appreciated the availability of halal options on our in-room dining menu. At the same time, we sincerely regret that the variety of our in-room dining menu did not fully meet your expectations or provide enough choices to find something you wished to order. Your feedback is very valuable to us, and we will share your comments with our Food & Beverage team as we continue to review and improve our offerings. Once again, thank you very much for your review. We sincerely hope to have another opportunity to welcome you back and provide you with an even more enjoyable and seamless experience in the near future. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Mr. L., Thank you for taking the time to write such a glowing review following your stay at Pullman Phuket Panwa Beach Resort. It was a true pleasure hosting you and your wife. We are so glad to hear that our quiet surroundings offered the peaceful escape you were hoping for. Knowing that our hospitality made you feel so well looked after means the world to us. Your kind mention of En will certainly be passed along, as she will be thrilled to know her helpful directions to the fitness area stayed with you. Most of all, we are delighted that our birthday surprise for your wife added a special touch to your getaway and helped create a lasting memory. Thank you once again for your stay and high recommendation. We hope to have the delight of welcoming you both back for another serene and refreshing holiday in the near future. Warm regards, Julian Danilo Welcomer

Dear Mr. Gerald, Thank you for taking the time to share your review after your stay with us at Pullman Phuket Panwa Beach Resort. It was an absolute pleasure hosting your stay. We are delighted that you found our resort to be a peaceful haven. It is wonderful to hear that you made full use of our private beach, swimming pools, and water sports like kayaking and paddleboarding. Knowing that our morning breakfast spread kept you energized and that our friendly team made you feel well looked after means a lot to us. We are also glad you enjoyed exploring the local surroundings, including Cape Panwa, the aquarium, and taking our convenient shuttle service to the Sunday night market. Thank you once again for choosing to spend your holiday with us. We look forward to welcoming you back for another fun and relaxing seaside getaway in the near future. Warm regards, Julian Danilo Welcomer

Dear Ms. T., Thank you for taking the time to share such a thorough and lovely review following your stay at Pullman Phuket Panwa Beach Resort. Host you was a true pleasure for all of us. We are thrilled to hear that so many aspects of your visit exceeded your expectations. It is wonderful that our breakfast spread, allergen labeling, and dietary options for vegetarian and vegan guests gave you peace of mind while dining. Your kind recognition of Nannette's daily greetings, as well as Kung's incredible towel art and meticulous housekeeping care, will be passed along directly to them; they will be so proud to know they made such a personal impact on your comfort. We are also glad you loved the unexpected room upgrade, our pool area, and the ease of sunbed service, while taking note of your thoughts regarding pool shade for future considerations. Thank you once again for staying with us and for recognizing the hard work of our whole team. We are so excited to hear you plan to return and look forward to welcoming you back for another fantastic holiday soon. Warm regards, Julian Danilo Welcomer

Dear Ms. C., Thank you for taking the time to share your feedback following your recent stay at Pullman Phuket Panwa Beach Resort. We are pleased to know that your overall experience was positive, and particularly appreciate your kind recognition of our colleague who assisted you upon arrival and helped with charging your devices. It is wonderful to know that her care and willingness to assist made a positive impression. Regarding your experience at the beach, we regret that the request to settle your bill while you were still enjoying your food and drinks caused some inconvenience. Allow us to clarify that the three rooms under your reservation did not have a deposit or credit card guarantee on file. In such cases, our standard procedure requires our team to request payment directly, as charges cannot be posted to the guest room. We nevertheless appreciate your feedback, as such procedures should always be communicated clearly and courteously to avoid unnecessary interruption to our guests’ experience. Thank you again for sharing your comments. We hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay. Warm regards, Ketjira Saisang Assistant Guest Experience Manager