Pullman Phuket Panwa Beach Resort 5 stars

Customer review rating (ALL Rating) 4.5/5 2,039 reviews

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Pullman Phuket Panwa Beach Resort - Image 1
Pullman Phuket Panwa Beach Resort - Image 2
Pullman Phuket Panwa Beach Resort - Image 3
Pullman Phuket Panwa Beach Resort - Image 4
44 5 Moo 8 Sakdidesh Road, Vichit Muang, 83000 PHUKET, Thailand

Description

Hotel extras

  • 211 rooms, including 28 suites and 29 villas, with 2 bars and 2 restaurants

  • Absolute private beach resort with stunning panoramic ocean view

  • Enjoy plethora of activities, from giant chess, kids club, yoga class, snorkeling & kayaking!

  • Fun activities & kids' meals with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Pullman Phuket Panwa Beach Resort

44 5 Moo 8 Sakdidesh Road, Vichit Muang
83000 PHUKET
Thailand

GPS:7.809749, 98.403084

Telephone
Fax +66 76 602 505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,039 reviews

TripAdvisor Rating  4.5/5  3,589 reviews

Certificate of excellence 2024

A Wonderful Stay at a Family-Friendly Hotel

TripAdvisor rating 4.0/5

hawaazman132 Couples - TripAdvisor review

I thoroughly enjoyed my stay at this hotel. From check-in to check-out, everything was seamless and incredibly relaxing. The staff were exceptionally friendly and attentive, always greeting guests with warm smiles and making sure we felt welcome throughout our stay. This hotel is perfect for families. They offer a wide range of complimentary activities, including yoga, water football, kayaking, pool Zumba, and a dedicated kids' play area—ensuring that there's something for everyone, whether you're looking to stay active or simply unwind. While the hotel provides an overall great experience, it's worth noting that it's an older property in need of some maintenance. The room, while clean and comfortable, had a few signs of wear, including some rust and aging fixtures. However, this did not detract from the overall enjoyment of my stay. I would definitely recommend this hotel to anyone looking for a relaxing and family-friendly getaway!

highly recommended!

TripAdvisor rating 5.0/5

Cheow S TripAdvisor review

The hotel is located in a beautiful spot on the southernmost tip of Phuket, affording absolutely stunning ocean vistas all around. Staff are really helpful and polite, not hesitating to accommodate all our requests, even for a late food order (we arrived hungry after a whole day of travelling). Archi (a very friendly member of staff) also graciously agreed to show us to our rooms at a deferred time. Rooms are gorgeous and the food is excellent. Highly recommended!

Horrible Service and Extremely Disappointing Experience

TripAdvisor rating 1.0/5

Journey766900 TripAdvisor review

I had an incredibly upsetting experience at this hotel that completely ruined the end of my holiday. During my stay, a staff member damaged my expensive designer sunglasses. Despite repeatedly asking on-site if anything else was needed to resolve the issue before leaving the country, I was given no clear answers. Now, even weeks later, I am still forced to deal with this frustrating situation, which has been mentally exhausting. To make matters worse, the hotel demanded that I send my sunglasses back to Thailand for inspection, something my insurance and other experts strongly advised against. This request is completely unreasonable, and it shows how little the hotel understands or cares about providing proper customer service. I have since requested the receipt for my sunglasses and offered to provide it, but the hotel continues to show no real cooperation or effort to resolve the matter. The way this situation has been handled is absolutely unacceptable. The lack of professionalism and empathy is shocking, and the entire experience has been nothing short of a nightmare. I will never return to this hotel and strongly advise others to avoid it at all costs. If you value good service, accountability, or a stress-free holiday, stay far away from this place.

Dear Journey766900, Thank you for contacting us back. As mentioned in our previous communications, we are very sorry your sunglasses fell off the table while our team member was cleaning your table and got scratched while hitting the floor. Having said that, it is important to follow the correct steps to assess the extent of the damage and verify the authenticity of the product. Many luxury brands, including Prada, either offer authentication services directly or collaborate with specialists who verify the authenticity of their products. As you didn't want to handover your sunglasses for certification, we provided several other options. To expedite the process, if you prefer not to send the sunglasses to Thailand for verification, we are happy to have you obtain the necessary certification in Switzerland. You can work with a local Prada store or an accredited third-party expert in Switzerland to confirm that the damaged Miu Miu sunglasses are genuine and cannot be repaired. The certification can then be provided digitally for our records as the value is close to 600 euros. According to the Swiss Code of Obligations (Article 44), it is within both parties’ legal rights to request such inspections to establish the facts. This process ensures transparency and protects both parties from risks, including counterfeiting. We were taken aback to learn that your Swiss insurance provider has strongly advised against sending the sunglasses for inspection, as this is a standard practice followed by insurance companies in Switzerland. I hope you will take into consideration the delayed process was impacted by the 35 days it took for us to receive a reply from you. My team and I stay available to resolving this issue. Best regards, Vincent Delsol

Good stay

Customer review rating 4.5/5

Parma P. Couples - Confirmed reviews ALL

We had a very pleasant stay at the hotel. The facilities and location were ideal. The service was very good, and we had excellent service provided to us by the F&B Manager Mr Lasantha in the restaurant. He went above and beyond to ensure that our needs and wishes were met every m orning

A memorable graduation trip for our little ones!

TripAdvisor rating 5.0/5

Amos K TripAdvisor review

It was a great trip and the service staff in Pullman Panwa made it memorable for us and the kids. We and 4 other families spent 4 days in Pullman Panwa from 12th to 15th Dec 2024. One of the highlights was the kids club. It was fantastic. Putting our kids with Noon, Leena and CJ was the best part of the stay. They were caring and all the children enjoyed every moment in the club. They were absolute angels. Definitely an asset for the Pullman group. Vin (Melvin) from the Tamarind Thai Cusine Restaurant was superb in his service. We had a birthday event on the 13th Dec and he made everything exceptional and seamless. Went above our expectations. Great asset to have.

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Other web-users rate our hotel

  • 799 reviews 8.2/10 Location
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  • 741 reviews 8.1/10 Comfort
  • 603 reviews 9/10 Breakfast
  • 603 reviews 7.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.