As always, I was extremely satisfied with this stay and truly felt that the experience exceeded my expectations in every way. The scenery was beautiful, and the weather was absolutely perfect throughout my visit—bright, comfortable, and ideal for relaxing outdoors. Every day I spent time on the lounge chairs at the hotel beach, enjoying the gentle breeze, the sound of the waves, and the wonderful views. It was an especially pleasant and peaceful way to unwind, and I could not have asked for a more relaxing atmosphere. The service from the staff was also exceptionally attentive and thoughtful. Everyone I encountered was warm, professional, and eager to help, which made the entire stay feel effortless and comfortable. I would particularly like to mention Pui, whose service stood out and left a very positive impression on me. Thanks to the team’s care and attention to detail, I felt well looked after from beginning to end. Overall, this was another memorable and highly enjoyable stay. I am already looking forward to my next stay and would happily recommend this hotel to others.

The beach is not good at all, there are not enough pathways to walk around. The roads next to the hotel do not have footpaths. We took package of meals and found out they offered only one course for Lunch and two courses for Dinner, that was a surprise for us , no water was served with the meal and had to pay extra . Most of the staff were very poor in English language

We stayed in a pool villa room and it was perfect - clean, spacious and private but with all the convenience of being in a resort - with the pool and beach at the door. Because we stayed during the off peak season, there was never an issue with getting a spot to lay back and enjoy the warmth, or getting a table for drinks or to eat. We ate at all the restaurants on site - the inclusive breakfast options were simply outstanding - so much to choose from. We had the half board option with an hour of free flow selected drinks, and we were very happy with the selections available both for the dinner theme nights and lunch options. Special mention to piso (sorry if spelt wrong- the bartender) as he was always there running about to make up those fresh cocktails and still had time for a chat about the craft (as it’s something we have a bit of history with). The staff were all amazing and warm smiles throughout really makes you feel so welcome. We also had a massage at talay spa and this was a beautiful and relaxing experience. I really feel that we utilized all elements of the resort and we are already working out how we can return. I was also lucky enough to have a birthday during my stay, and the cake and decorated bed - and just general feeling of being looked after even more was such a special touch! So thank you all for helping to make our holiday exactly what we were looking for.

It was me and my fiancé's first time staying at Pullman Panwa and the experience was amazing. We were welcomed by Qis's wonderful service, she explained the activities and facilities in the resort and, it was raining on our first night, so we ordered in and she made the extra mile to deliver to our room. There were 3 pools and it all looked well maintained. The pool overlooking the sea was very nice. We also redeemed our welcome drinks at the lobby and the music and atmosphere made us so relaxed. However, the dinner at Aqua (meat buffet) had room for improvement. The whole place was dim, we couldn't even see the food, our seating was super far from the buffet line and there was no fan facing us. The service was slow as there was clearly short of manpower. Overall a wonderful experience, I would definitely come back!

Clean hotel with cheerful staff -but vibe not as relaxed as other places we stayed. Excellent Indian restaurant over the road.

Resort was beautiful and clean. The staff were so friendly. Food was incredible. The room was great size and the bed and pillows were excellent.

Comfortable stay, well run hotel, all staff very professional and helpful. Would recommend.

We had a lovely stay! The hotel is low key and has a very relaxing atmosphere. The staff were friendly and helpful. I would like to mention Austin from reception who was incredibly efficient in helping us retrieving our rucksack.

Nice place with friendly staff. Hotel seems a bit dated and not quite as high a standard as we’d expect from a Pullman. Could have had a standard offering for dinner rather than either a Buffett or an expensive option

we had a wonderful 2 night stay at Pullman Panwa Phuker, and honestly, everything exceeded my expectations. from the room, the food, and the breakfast selection to the overall hospitality, everything was top notch. a special mention to Mr. Calvin, who made my check in experience so smooth and welcoming. as an Indonesian guest, it was lovely to meet someone originally from Indonesia who was so helpful and attentive throughout the process. he made me feel comfortable right from the beginning of our stay. i’d also like to express my appreciation to Ms. Fah, who took such good care of us during breakfast. she was always attentive, helpful, and welcoming, which made the breakfast experience even more enjoyable. overall, we truly enjoyed every moment of our stay. the beautiful property, comfortable room, great food, and especially the warm hospitality of the team made this experience memorable. thank you to the entire team at Pullman Panwa Beach Phuket for making our stay such a lovely one. we would definitely love to come back again

Hotel is located in an excellent location right on the Panwa beach. What makes it even more beautiful is it's staff like Ms Takky. She went all out to ensure, we, Accor gold status members, get an early check in at 12.30 PM and late check out at 5PM and boy, not just these. She upgraded us one level up to Junior suite. Mr Calvin too was very friendly and make our check out very quick. Hope to visit again

Experience was awesome. Location was nice . We celebrated birthday of daughter and Hotel provided us complimentary cake and decor on bed.

Overall, we enjoyed a comfortable stay at Pullman Phuket Panwa Beach Resort. The rooms were well maintained, the swimming pools and resort facilities were in excellent condition, and the grounds were immaculate. The resort itself was a lovely place to stay, and we appreciated the effort that goes into maintaining the property and its facilities. However, I do want to raise a concern about an incident during breakfast service on Wednesday, 21 October, which unfortunately left a sour taste in what was otherwise an enjoyable holiday. We were a group of eight, consisting of two families with four young children between us. On that morning, two separate incidents occurred involving our 13-month-old baby and our two-year-old child becoming upset and crying. On both occasions, within seconds of the children crying, a staff member responded by audibly shushing them. I understand that breakfast service can be busy and that staff need to maintain a comfortable environment for all guests. However, these were very young children who were momentarily upset, not children behaving obnoxiously or deliberately disturbing other guests. It was disappointing to see such little understanding or consideration shown towards the parents in that moment. A more appropriate and empathetic response would have been to approach the situation with patience, perhaps by checking whether the parents needed any assistance, rather than immediately shushing a distressed child. Young children can become upset unexpectedly, and I would have expected a greater level of awareness, patience and family-friendly service from a resort of this standard. What disappointed me most was not simply the interaction itself, but the lack of empathy demonstrated towards families travelling with young children. It changed how we felt about the breakfast experience for the remainder of our stay. Following that morning, breakfast was no longer something we looked forward to in the same way, which is unfortunate given the otherwise positive aspects of the resort. I am sharing this feedback because I believe the situation could have been handled very differently, and that appropriate staff training around dealing with families and young children would be beneficial. The way staff respond in these small but important moments can have a significant impact on a guest’s overall experience. We chose to stay at your resort expecting a welcoming and accommodating environment for our families. While much of our stay met those expectations, this incident fell short of the standard of hospitality I would associate with Pullman. The breakfast team can seek some advise from the kids club team and that will go a long way. I would appreciate this feedback being taken seriously and shared with the relevant management team. I would hate for another family to have a similar experience, particularly when a little patience, understanding and empathy could have made all the difference

We stayed here for 2 nights and enjoyed breakfast and dinner at aqua restaurant. The room was neat and clean. All staffs were nice and polite.

the room was fantastic and with the upgrade, it couldn't have been a better stay “AT THE Property Vacation”. But the multi-cuisine restaurant needs a more understanding staff and better service experience. Even though they served well and were cordial, the couldn't understand the requests and prepare as per instructions even though they had all the items on the menu but in a very disorderly manner. The spa was amazing. I must mention - Ms Nina who made it one of the most pleasant deep tissue massage i have experienced. The service time was great and fantastic at room service level. Since the hotel was remotely located but had a great “relaxed vibe”, Food options and service had to be better because with an infant, it was a struggle. Thanks. Great Stay but food was a downer. Specially with an infant.

Stay was wonderful staff are very friendly and so helpful, very beautiful place.

Great in every way

We had another wonderful stay at Pullman Phuket Panwa Beach Resort and once again, the team made our experience truly memorable! What makes this resort so special is its amazing staff. Everyone is genuinely friendly, polite, welcoming, and always ready to assist with a warm smile. The level of customer service is exceptional, making us feel valued and well taken care of throughout our stay. A big thank you to the management for the generous room upgrade. We truly appreciate this thoughtful gesture! What touched us most was that some of the staff still remembered us from our previous stay. That personal connection made us feel incredibly welcome. Returning to Pullman Phuket Panwa makes us feel like coming home. We would especially like to recognize Micky, Ket (Assistant Front Manager), Tip (Restaurant Runner), and Nat for their enthusiasm, warm hospitality, and outstanding service. Their dedication and positive attitudes made our stay even more enjoyable. It is the people who make a resort special, and the team at Pullman Phuket Panwa certainly knows how to make guests feel at home. Thank you once again to the entire team for another memorable stay. We look forward to returning and seeing all those familiar, friendly faces again!

Natty and Julian at reception were exceptional in their service. They made our stay very enjoyable