Pullman Phuket Panwa Beach Resort Hotel 5 stars

we booked a room with infinity edge pool, it was a basic reticulated pool. workers were rude and would not service us, but other families seemed to have no issues having waiters follow them around. we would order from room service, or from Pimpy, and water or towels would simply not come. we had to ring up multiple times to get basic necessities. we left early as we could not put up with all the trollop after paying so much money for a '5 star' resort.

All the staffs are warm and friendly ,beautiful pools and very relaxing just chill at the private beach . Housekeeping is bad , would be a very good stay if the housekeepers has done a better job . Food can be improved too . Overall , we enjoyed our stay there .

We stayed for 4 nights over Christmas period. We booked 3 rooms for a big family. 2 toddlers got sick from the hotel room aircon/dust. We can clearly see lots of dust accumulated on the window panels of the toilet. Toddlers started coughing after the first night, and only in the rooms. Once they are outside, coughing stops. Facilities definitely need a revamp - pools and gym. Kids club is good, lots of toys and good space. It's nice that there's a lot of activities for kids and adults daily. Service during breakfast was good, they attended to all our requests despite being busy. Beach was good as well - one day they ran out of towels in the morning at 9am - only came half hour later. There was a mix-up on the room booking and we had to speak to the manager on-duty to sort out (despite two emails prior to the stay we still had to sort it out while we got there).

The breakfast was the best I have ever had in any hotel worldwide. The pools are incredible. All places are very clean. Staff is super friendly and endlessly helpful. I will definitely come back. Thanks!

This was a return visit to the Pullman Phuket Panwa as I had stayed before and had enjoyed my previous stay so much. I booked 2 rooms for 7 night total stay to celebrate my mothers 83rd Birthday. I was impressed by the welcome I received and the efficient check in process. We were escorted to our room and made to feel valued as return guests and Accor members. We were given a upgrades for both rooms and also received a lovely platter to welcome us back. The suite and ocean view room were both lovely with large ensuites and balconies with magnificent views of the ocean. The rooms were above the second pool up the hill from the restaurants and beachfront area and initially I did not think too much about this location as I was so impressed with the rooms and wonderful views. After unpacking our clothes into the ample wardrobe space we went for a walk down to the beach and then to the Spa to book our massages included in the accommodation package. It was only when we were returning back up the path to our room that I realised that although it was not an extremely steep incline it was going to be difficult for my elderly mother to travel up to the room. Although the pool up on this level was very good and had views over the ocean my mother and I prefer to spend time beside the beach and really loved the beachside pool. Also as the restaurants were down in this area there was no doubt that we would be travelling back and forth a number of times a day which I now realised was going to be a problem. I decided to go and speak to reception about this and see if there were any options closer to beachfront and restaurants. The staff were so very helpful and completely understood the problem and although there was nothing available that day they moved us the next day to even more magnificent rooms with an interconnecting door allowing me to assist my mother easily at any time. I was so appreciative of this as it meant that my mother had only a short walk to the beach, pool and all the restaurants. The suite had a large balcony on the side with another sitting area inside with floor to ceiling window – the connecting room had a lovely balcony area also. The suite had a massive bathroom with rainwater shower, large bath with ocean views and double basins in vanity. There was also a large walk in robe and office style desk with plenty of power points with universal connection. There was also a coffee machine however as I am not a coffee drinker I did not use it. The rooms had even better views than our previous ones and needless to say the Birthday girl was thrilled with our accommodation and was happy with the shorter walk to all the facilities. As we had a package with included meals we ate daily at the resort – even if we hadn’t we still would have had our meals at the hotel as the food at both restaurants was extremely good particularly at the Thai restaurant where the beef cheek Massamun was nothing short of spectacular. The added discount for Accor Plus member made the meals extremely reasonable in price. The service at the restaurant was also very good and all the staff were wonderful to my mother making sure she had everything she needed. All the staff at breakfast particularly the lady out by the Asian food section (sorry I cannot remember her name) always greeted us warmly and assisted my mother to our table – they had realised that my mother had poor eyesight and made sure she was alerted to any steps or anything else she might trip on. The breakfast buffet was excellent with so many choices both healthy and decadent side by side. There was even a porridge selection with my mother loved and had every day. The freshly cooked eggs were perfectly done no matter what style you asked for. The lunch options were also ample and we usually took some time out from the beach to go up to the main restaurant and sit in the cool looking out over the sea and have a nice lunch. There were lots of salads and local fare with lovely fresh ingredients to be had. At night there was some entertainments with good musicians singing classic songs from around the world. The location of the Pullmans is excellent as you are well away from the chaos of Patong however if you wish to go shopping there is a daily shuttle to a large shopping centre which has a variety of shopping, food courts and other services. We went on the shuttle on a couple of occasions but we preferred to enjoy the facilities at the Pullmans more. The hotel provides complimentary use of canoes and paddle boards at the beach. My mother even enjoyed a paddle around the bay made possible with the assistance of the beach staff. The beach front pool was usually busier than the other pool however we never had an issue finding available lounges and drink service was easy to get with just a push of a button next to you lounge. This pool has little individual spas to lie in and is long enough for those who like to swim laps. We had a massage included in our package and it was very high standard. The spa staff kindly made changes to the massage for my mother who has some health issues which really pleased my mother. During our stay we were invited to an Accor cocktail gathering where we had an opportunity to meet the manager and other senior staff – it was nice to have a chat to them. My mother had a really wonderful birthday holiday at the Pullmans. The hotel is beautiful, has great facilities, restaurants and has magnificent rooms and being presented with a beautiful birthday cake made her feel so extra special however it is all the staff at this hotel who made the holiday so special for her. The staff are very special people with the kindness and extra effort they made to ensure that my mother and I were looked after so well – this was every single one of the staff including housekeeping, restaurant staff, beach/pool staff, front reception and particularly our welcomer Bow. They are an asset to the hotel and are the reason that I will return again as soon as the opportunity arises.