ibis Phuket Kata Hotel 3 stars

TripAdvisor rating 4.0/5 826 reviews
ibis Phuket Kata
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The ideal choice for family getaways

  • The perfect base to explore the island's highlights

  • 10-minute walk to Kata beach

  • Walking distance to shops, restaurants, and the market

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 1 pet up to 10 kg is allowed.
  • 100% non-smoking hotel
  • Air conditioned
  • PHUKET INTL APTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
Leisure and activities
  • Outdoor unheated pool
  • Outdoor tennis court (Nearby)
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

ibis Phuket Kata

88 8 Kata Road
Tumbon Karon
Amphur Muang Phuket
83100
phuket
thailand

Tel: +6626592888

Fax: (+66)2/6592889

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    PHUKET INTL APT At 45km / 27.96 miles - Shuttle paying

GPS :7.821944, 98.3005

Our accommodations

Cozy with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard 2 Single Beds

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family Room with 1 Double and 1 Bunk Bed

  • Max. number of persons: 4
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

TASTE RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The "It's all about TASTE" restaurant reinvents tapas. Try out new flavours by simply creating your meal amongst 20 typical local dishes. Enjoy your own flavour combination !

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day. 11.00-23.00 hrs.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 88

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
ibis Phuket Kata

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,146 reviews

tripadvisor

TripAdvisor Rating 4.0/5

826 reviews

Overly satisfied

Customer review rating 4.3/5

Tracy Families - 27/11/2019 Confirmed reviews ALL

We were given our room early which was great as we arrived with kids on a night flight. The staff was courteous and polite. I would recommend this hotel to all.

Dear Trecilda P., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siriwan Damkoh (Ms.)

Friendly staff and very clean rooms

Customer review rating 4.3/5

Sam H. Friends - 01/11/2019 Confirmed reviews ALL

Relaxing stay albeit a little noisy due thin walls. Common problem in most ibis hotels. Staff attentiveness and very clean rooms outweighed the noise.

Dear San H., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sirwan Damkoh (Ms.)

Property was average

TripAdvisor rating 4.0/5

saurabh5sk Family - 14/10/2019 TripAdvisor review

The hotel do not have bell boys to fetch your luggage during the check out and check in. In addition they are very rigid in accepting security money by means of credit card guarantee or in Thai Bhat but i was offered freedom of depositing money in INR during our saty in Mercure Makassan and IBIS Krabi. The packed breakfast requested by us was also in very small quantity. Only excellent service was the travel desk managed by Mr. dean who used to offer competitive price for sight seeing and airport transfer.

Dear Saurabh5sk, We very much appreciate your comments regarding your recent stay at the ibis Kata. ibis is a limited service economy hotel provide great accommodation at an extremely competitive price point. Unfortunately bell service is not part of our brand standard . A deposit is indeed required this is to cover any incidental charges that may occur during the course of your stay. On the contrary we are glad to learn that you liked the warm & friendly service extended by our tour counter. Varun George kuruvilla General Manager

Most disgusting service

Customer review rating 4.3/5

Chloe Families - 13/10/2019 Confirmed reviews ALL

The reception staff and especially the reception manager have the most disgusting customer service I have ever received. I have worked for Qantas airways for over 8 years and I’ll ensure all colleagues/friends and family/reviews will understand how disrespectful and rude this team is. I was travelling with my 4 month child for the first time and they made the experience absolute hell for me and my family. Demanded to speak to the front desk managers and she just laughed and smiled at us while explaining our hurt and disappointment (I was crying due to the stress and tiredness from travelling for 30 hours) to be greeted by May and the reception manager who had ZERO compassion or empathy. THE WORST CUSTOMER SERVICE WE HAVE EVER RECEIVED. I’ll be contacting all corporate contacts to have ibis reviewed as a Partner due to their due to their inconsideration. We are industry staff, so we’d hate to see how they treat full paying customers. We ended up booking chanalai (we stayed with them last year) and we now wonder why we didn’t book them in the first place. Maybe send the ibis manager to a chanalai resort so she can understand how to treat a customer.!! We have been treated like king and queen there and will continue to stay with them and back them 100% as they ate better staff and better facilities all round. Will never book ibis again!!!!!

Dear Chloe P., Thank you for taking the time to tell us about your experience at ibis Phuket Kata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. please allow me to explain in this case as your booking is not automatic online payment, by the conditions payment should be done on booking date and manual charges by hotel but you credit card was declined and we are apologies that we aren’t advise you in advance, Your room reservation had been confirmed space in the system even payment not been done, in this case if you found the statement that hotel already charged kindly please contact us H7… we will do fully refund for you Guest satisfaction from customer service skill is top priority for us and your feedback has been shared with the concerned managers and corrective training will follow . Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siriwan Damkoh (Ms.)

Special coffee with breakfast

Customer review rating 4.3/5

Pornthep A. Families - 26/09/2019 Confirmed reviews ALL

Good location and personality

Dear Pornthep A., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Mr Terry M. and Ms Heather B.

Customer review rating 4.3/5

Heather B. Couples - 13/09/2019 Confirmed reviews ALL

We thoroughly enjoyed our stay. The staff were absolutely wonderful. We both had a bout of gastro, and they rang the Dr to come to us, and showed genuine concern for our welfare, which we appreciated very much. Re premises, we felt more fans in number, AND working in the foyer would provide more comfort for guests. Lift foyers to rooms could use some plants/greenery or artwork, as very austere and unattractive. The pool area is terrific, and the supply if big towels is convenient.

Dear Terry M., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Family Stay

Customer review rating 4.3/5

Saurabh A. Families - 07/09/2019 Confirmed reviews ALL

The stay was comfortable and the staff is extremely helpful. Thank you for making our stay memorable.

Dear Ambrish A., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Mr

Customer review rating 4.3/5

Shahab S. Couples - 26/08/2019 Confirmed reviews ALL

The staff were very helpful and friendly, especially Melisa from the reception. In fact the staff was the reason why we chose to stay in Ibis. The atmosphere in the reception and pool area was very pleasant aswel.

Dear Shahab Haji Ghasem S., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Nice Stay

Customer review rating 4.3/5

Anonymous Couples - 23/08/2019 Confirmed reviews ALL

Location is OK not far from the beach. The Kata beach is beautiful.

Dear Yaowadee S., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Good stay

Customer review rating 4.3/5

Adham Couples - 14/08/2019 Confirmed reviews ALL

It was a nice stay and the location is really good The hotel is quite and Melissa and her staff are very helpful The tour desk is also helpful but away expensive than outside but he is really kind man Thank you

Dear Adham H., Thank you very much for your comments and for your time and hope to see you back again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Excellent service

Customer review rating 4.3/5

John Solo - 02/08/2019 Confirmed reviews ALL

An above average Ibis experience

Dear John B., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Relaxed

Customer review rating 4.3/5

Anonymous Friends - 30/07/2019 Confirmed reviews ALL

The staff was very nice and helpful

Dear Agnes W., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Average

Customer review rating 4.3/5

Spangga Families - 17/07/2019 Confirmed reviews ALL

Nothing special. We reserved for family room, with bunk bed, children max 12 yo. I did ask if it is ok if one of my kid is 14 yo. No reply from my reservation when inquire if this is ok. At last, ok for my 14yo daughter to join in the room and pay additional adult breakfast for her. Room was smelly like long time no use (humid) Our room is at the end of the aisle and we passed lots of empty messy room (notice this coz the doors are open). Quite scary, seems we’re the only guest occupied room in this floor. we were requested for room change but since some of the room facilities have been used such as toilet, beds(kids been jumped into the bed) hence, room change not allowed since hotel, must get another clean up on this. Since we were only staying for 2 nights, don’t seems changing room is good idea. Good thing was, we spending most of the days out of the hotel, so we don’t really bothered.

Dear Santi P., Thank you for taking the time to tell us about your experience at the ibis Phuket Kata. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melisa I. Guest Service Manager

Professional and courteous staff, plus comfortable room at a good price.

Customer review rating 4.3/5

Chris J. Families - 15/07/2019 Confirmed reviews ALL

Very good staff in all departments from the moment of check in to check out. Room was comfortable and sufficient for our needs, only drawback was a constant stream of small ants in the bathroom, even though we tried to keep the area as dry as possible. Small balcony was a bonus for drying towels. The breakfast was monotonous with hardly any variation during our 5 night stay, and what was available favoured Chinese tastes more than most other ethnic groups. The swimming pool was clean and sun loungers were enough for number of guests there. Ample car parking available.

Dear George J., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Very pleasant stay

Customer review rating 4.3/5

David Couples - 13/07/2019 Confirmed reviews ALL

A friendly welcome, nice room with good wifi and a relaxing stay at the IBIS Kata hotel. The hotel is just ten minutes walk from the beach, we enjoyed eating seafood at the local markets and restaurants every night of our stay. Thank you to the friendly staff for some wonderful towel art.

Dear David E., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

great

Customer review rating 4.3/5

Liong H. Couples - 13/07/2019 Confirmed reviews ALL

First of all, the price was affordable. Good service; the front desk, the restaurant staffs, the house keepings, etc. They're very friendly and happy to help. The ambience of the hotel also nice. I love to stay at your hotel! Thank you so much!

Dear Lili T., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Comfortable convenient safe stay

Customer review rating 4.3/5

Richard L. Families - 09/07/2019 Confirmed reviews ALL

Comfortable convenient safe reasonably-priced stay

Dear Soon Chuan L., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

IBIS Phuket Kata experience

Customer review rating 4.3/5

L. C. G. Families - 05/07/2019 Confirmed reviews ALL

Our stay in IBIS Phuket Kata was enjoyable with the serene atmosphere and quiet surroundings. Despite the lack of sports facilities, we had a cool dip in the clean swimming pool that adds to the other activities at Kata beach and Phi Phi island - snorkelling and swimming. Location for food is very convenient, further more with helpful ticketing agent for local tour nearby.

Dear Chiow G. L., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Good

Customer review rating 4.3/5

Manoj T. Couples - 02/07/2019 Confirmed reviews ALL

Stay was good however hotel should have vegetarian/Indian food also in the menu.

Dear Manoj T., We very much appreciate your comments regarding your stay at the ibis Phuket Kata. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melisa I. Guest Service Manager

Very Small bath room

TripAdvisor rating 4.0/5

Curious32986113713 Family - 28/06/2019 TripAdvisor review

All other thing are very good.polite people at desk , Good locality.easy to access Kata beach,Karom Beach, View point also very near to hotel. Room are very clean .Food is very good. Indian restaurant located just at hotel entrance

Dear Curious32986113713, THANK YOU for staying with us and sharing your experience with fellow travelers. Its great to read that you really enjoyed your holiday experience with us. We strive to turn moments into memories for all our guests and I am pleased to hear that our team delivered friendly and cheerful service. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Wishing you a nice week ahead! Varun George Kuruvilla General Manager
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