Grand Mercure Phuket Patong

All hotels in PHUKET

Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.8/5 546 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET
Thailand

Telephone +66 76 231 999

Fax +66 76 231 998

Contact email

  • LOCAL BUS:  BANGKOK PHUKET PHUKET CITY

  • By plane

    Phuket International Airport At 45km / 27 miles - Shuttle paying

GPS:7.888059, 98.29618

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Our guest reviews

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  546 reviews

TripAdvisor Rating  4.5/5  2,771 reviews

Certificate of excellence 2022

Good stay

Customer review rating 3.5/5

R. Friends - Confirmed reviews ALL

Very Good . The only disappointment were the arrogant guests who repeatedly disrespected staff (who were always kind n polite) and other guests by no wearing masks especially in dining areas. Time n time again staff gave them masks n they would NOT wear them

Outstanding

Customer review rating 5.0/5

Stephen G. Families - Confirmed reviews ALL

From the time you arrive at the entrance to Grand Mecure you are welcomed and feel very welcomed. We checked in around 10am met with a cold refreshing drink and cold towel A BIG thank you to N’Beer who helped us through the process of checking us in and with all the other information needed regarding Covid. Just a beautiful person so helpful anytime of the day she made our month stay truly amazing ☺️ The staff at the swim up pool bar as well as all the staff at breakfast lobby and the cafe you are so welcoming and wonderful. This was my 32nd time to Phuket our first time staying at the Grand Mecure and will definitely not be my last. A big thank you to all the cleaning girls every day for cleaning our rooms just fantastic☺️ If you are considering a hotel in Patong please give Grand Mecure a go location hotel facilities and overall experience you will not be disappointed.

Well located, very friendly staff, great accomodation

Customer review rating 4.5/5

José S. Friends - Confirmed reviews ALL

Well located, very friendly staff, great accomodation

Great stay

Customer review rating 5.0/5

Grant L. Solo - Confirmed reviews ALL

Awesome stay at a great hotel.

Dear Grant L., Thank you very much for your comments! We are delighted to hear you had a great time at the property. Looking forward to your next visit soon. Best Regards, Guest relations team

Problem in all room a/c

Customer review rating 0.5/5

Karan Families - Confirmed reviews ALL

The airconditioner in the rooms don't work properly no matter what temprature you set they keep getting cold and cold,even after repeated complains the issue couldn't be solved we had booked 4 rooms all the rooms had the same issue Will never recommend this hotel because you will not be able to sleep peacefully as the room temperature will drop to freezing and nor you or the hotel will do anything for that.

Dear Karan Rajendra O., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking action to fix this air-conditioning problem and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest relations team

Great service

Customer review rating 5.0/5

Rodney M. Couples - Confirmed reviews ALL

Helped with all requirements

Dear Rodney M., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team helpful! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Fantastic Experience

Customer review rating 5.0/5

M. Couples - Confirmed reviews ALL

From the time we arrived we felt comfortable, All the staff were really friendly and helpful. Great buffet breakfast with a large selection of local and international foods. Stayed a suite which really comfortable. Great amenities at the hotel. Got meet Sebastian the GM , gave us excellent advice on places to see and visit. Thanks again for the great service.

Dear M., Greetings from Grand Mercure Phuket Patong! We thank you very much for this wonderful review of our property. It gives us immense pleasure knowing that your stay among us has been a splendid one with the room comfort, the excellent breakfast and warm service from our team. Once again thank you and we hope to welcome you for another memorable holiday in the near future. Best regards, Guest relations team

Fantastic Hotel

Customer review rating 5.0/5

Robbie S. Solo - Confirmed reviews ALL

Hotel is everything you would hope for. The staff are extremely helpful and knowledgeable, my room was presented perfectly, I would highly recommend the pool access rooms. Can’t wait to stay there again..

Dear Robbie S., We thank you so much for this wonderful review and recommending our property. It gives us immense pleasure knowing that you enjoyed our popular deluxe pool access as well as the helpfulness of our team members. We are looking forward to welcome you back again for another memorable holiday. Sincerely, Guest relations team

Location Service and Friendiless

TripAdvisor rating 5.0/5

SUe N TripAdvisor review

Hotel is in a great Location and super friendly staff which made our stay totally enjoyable! Food and Breakfast was great . Rooms were tidy and clean. Bangla Road is about 10 mins walk . Restaurants a short walk away/

Dear SUe N Thank you so much for writing such a wonderful review after your recent stay with us. We are more than happy to learn that you had a pleasant experience here and satisfied with many aspects of our property. Hope to welcome you for another memorable holiday in the near future. Best regards, Guest relations team

Perfect location and stay

Customer review rating 5.0/5

Anuuj A. Friends - Confirmed reviews ALL

Mind blowing service. Rooms are nice, staff is brilliant and very supportive. Ms. FoN at reception specially. She is really is great. Location of hotel is best. Early Check In and Late Check Out was allowed. Not even a single complain I can point out. Just perfect perfect perfect.

Dear Anuuj A., Thank you very much for this splendid review of our property. We are delighted to see we could make your stay memorable one and will not hesitate in sharing your feedback with the rest of the team, especially Ms.Fon We will indeed be very happy to welcome you back anytime soon so please do not hesitate... Sincerely, Guest relations team

Great Stay

Customer review rating 5.0/5

Rik A. S. N. Friends - Confirmed reviews ALL

Staff were super friendly and room service was quick.

Dear Rik and Sue N., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very friendly and fast response. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Guest relations team

Good location and excellent staff both at reception as also the restaurant.

Customer review rating 5.0/5

Subodh Couples - Confirmed reviews ALL

At the reception, Betty offered Excellent check in and check out support. Restaurant staff was also extremely courteous and breakfast spread was great

Dear Subodh, Thank you so much for taking the time to write this wonderful review and for choosing our property! Reading about your exceptional experience and the bespoke service provided by ฺBetty and the restaurant team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Sincerely, Guest relations team

Best experience in Phuket

Customer review rating 5.0/5

Thomas W. Couples - Confirmed reviews ALL

Each and every staff member is well trained and provides personal and professional attention to guests. The restaurant,bars, pool area and all public areas provide a pleasant atmosphere. The breakfast buffet has Everything and is spotless and service is the best and most attentive. The Friday seafood buffet promotion is exceptional eg: fresh oysters from France, Giant prawns, rock lobster , Australian sreaks and anything else you can imagine. The lobby bar is well stocked with premium liquor and the bartenders know how to make real drinks. This is a well managed property with every staff member looks after your needs.

Dear Thomas W., Thousand thanks for taking the time to write about your fabulous experience and your continuous support! Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. Thank you once again for your support, we are all looking forward to welcoming you back in a near future! Sincerely, Guest relations team

Customer review rating 5.0/5

Sanjay K. S. Families - Confirmed reviews ALL

Excellent Hotel special 10 to my travel agency Tarun bansal Luxe Travels Management 83… For providing such a great hotel at very reasonable rate. They have a variety of rooms each room is quite spacious. Very helpful and welcoming staff and quick service. You can find good Indian food near the hotel market is at walking distance. The food quality of Hotel is very good

Dear Sanjay Kumar s., Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property, enjoyed spacious room, service from our team, quality of food and convenient location. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Sincerely, Guest relations team

The staff were terrific ,rooms were great ,position perfect ,meals were enjoyable so it was a very memorable trip

Customer review rating 5.0/5

Garry Couples - Confirmed reviews ALL

First time staying at the Mercure but it won't be the last .

Dear Garry, Thank you very much for choosing our property. We are delighted you enjoyed your stay and thank you once again for this wonderful review. Very much looking forward to welcoming you back for more memorable stay at Grand Mercure. Best regards, Guest relations team

Amazing service and beautiful friendly staff

Customer review rating 5.0/5

Sonya T. Couples - Confirmed reviews ALL

We stayed for 16 days, staff on arrival were so polite and welcoming very friendly assisted us to our room as we were very tired after a long flight Housekeeping were lovely always friendly very accommodating Breakfast staff, always friendly, Neew was lovely making breakfast a delight every morning. It was a shame to see other people in the hotel being rude to staff because everyone who worked in the hotel were always polite and nothing at all was too much trouble We had a beautiful stay, being our second time at the hotel, and definitely not our last I will highly recommend The Grand Mecure to everyone Once again thank you Sonya & Pete

Dear Sonya T., Thank you so much for taking the time to write this wonderful review and for choosing our property! Reading about your exceptional experience and the attentive service provided the team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Best regards, Guest relations team

Nice 1 Room Villa

Customer review rating 4.0/5

Lucas Couples - Confirmed reviews ALL

The hotel looks good, near Patong beach with just 5 mins walking distance. We booked privacy in the villa room type and have private pool for the kids to play with

Dear Lucas, Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know our villa and the convenient location fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back Sincerely, Guest relations team

Customer review rating 3.5/5

Kirrinn R. Couples - Confirmed reviews ALL

Our room was very noisy right near the cleaners room. No sleeping in passed 8.30am as the trollys, doors and talking was very close by room136. When we arrived for check-in there was no welcome drink or cold water and the reception area was so hot. Staff were all very Lovely and nothing was to much trouble. Room was very clean and comfortable

Dear Kirrinn R., Thank you very much for sharing your constructive thoughts with us! We are pleased to hear you enjoyed the friendliness of our team members and our clean & comfortable room, yet, we are really sorry about the issues you have had to go through and we can ensure you that all necessary actions have already been taken to improve our service standard. Nonetheless, we hope you will give us a second chance and visit us again the future. We remain at your entire disposition shall you need any assistance. Sincerely, Guest relations team

Extremely Good Stay

Customer review rating 5.0/5

Chisa P. Couples - Confirmed reviews ALL

The hotel is located near Patong beach but not crowded you can walk to the beach. The hotel is luxurious with the large room and large bathroom also nice swimming pool. The room equipments are provided you can just go and stay. All staffs are friendly and helpful. Nice to stay there and we will visit the hotel again.:)

Dear Chisa P, Thank you very much for sharing your experience with us! We are pleased to hear you had a good time in our spacious room and found our staff very helpful. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Guest relations team

A great Hotel w/ nice service and best location

TripAdvisor rating 5.0/5

Resort26681654653 TripAdvisor review

The stay on Jan and Feb. 2022 was very nice. The staff is very friedly. The hotel loos very well mentained and clean. We lived in the suite on the 7th floor. A long way to there but it is a very nice room. All food, from Breakfast till dinner is very delicious. The location is great. Not far from everything you need, but out of the noise! We had a great time and if i go back to Phuket, I will stay in there again!

Dear Resort26681654653 Thank you very much for your superb comments! We are glad to hear you had a great time at the property, enjoyed our convenient location, food taste and friendliness of our staff. We hope to have the chance welcoming you back in a near future! Best regards, Guest relations team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in PHUKET