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Grand Mercure Phuket Patong 5 stars

Customer review rating 4.4/5 5,416 reviews

Grand Mercure Phuket Patong
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+ 27 Services
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Children's age

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Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150
phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodations

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34 m² / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Non contractual photo

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Non contractual photo

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,416 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,559 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good hotel ,Comfortable stay

Customer review rating 4.4/5

Pichetpong P. Couples - 28/03/2020 Confirmed reviews ALL

very nice hotel good breakfast. service is supremely

Dear Khun Pichetpong p., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff wonderful. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Apple

Great location and helpful staff

Customer review rating 4.4/5

Wally K. Solo - 25/03/2020 Confirmed reviews ALL

I enjoyed spending 3 weeks in this hotel during March 2020. Only a 5 minute walk to Patong Beach and they have numerous places to eat surrounding the hotel. The restaurant in this hotel also has a wide variety of different choices. The staff was very kind and helped me setup a tour to Phi Phi Island the following day with no issues. I will definitely book this hotel again when I travel back to Phuket.

Dear Wally K., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service and a convenient location. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Apple

Nice Staying

Customer review rating 4.4/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Our stayed were great! Breakfast is good and Staffs were very nice :)

Dear Valued customer, Thank you very much for sharing your enthusiastic review with us! We are glad to receive your compliments on our breakfast and towards our staff members! We hope to have the chance welcoming you back here soon! Best regards, Apple

Beauty comes at a price

Customer review rating 4.4/5

Michael Couples - 23/03/2020 Confirmed reviews ALL

The hotel was beautiful and the staff were lovely but everything was so expensive at the resort when you can go to a restaurant across the road and pay a third of the price for a drink and food.

Dear Mr. Michael, Thank you very much for taking the time to let us know about your experience following your recent stay at our property! We hope to have the chance welcoming you back in a near future! Best regards, Apple

Fantastic hotel

Customer review rating 4.4/5

Katie Couples - 21/03/2020 Confirmed reviews ALL

So happy I chose this hotel, we normally stay at the Novotel but given it was my husband’s 50th I wanted something a little nicer. As a platinum member thank you for the upgrade to a villa, the room was amazing. I booked your romantic dinner package which was amazing, and the massage the following day was just as good. We absolutely had such an amazing time, the breakfast each day was fantastic. The service by all your staff even if we had no contact just walking past acknowledged us with a good morning or hello. A shout out to JT who checked us in, after a very long flight was nice to be welcomed by her. Our dinner, we were served by Ten and Orn. I treated myself to a facial and Thip was amazing. My only criticism is the amount of smoking areas available, we continually had to walk past them to get up to reception etc. I was also disappointed with a group of guests that continually smoked around tables that had a non smoking sign and the staff didn’t say anything. It wasn’t until one of my last days when I was tired of the smoke I approached a staff member at breakfast when she asked if I wanted to sit inside or out, I said we can’t sit outside because you have guests smoking at the tables. She apologised and asked the guest to stop smoking, I feel I shouldn’t have had to and the staff should be controlling this. Given the hotel was only 40% full if busier and more smokers in the no smoking areas I would have approached management. I would like to bring my children with me next time and book a 2bedroom villa but I would like to be assured the staff are more in control of the non smoking areas and not afraid of telling guests who are doing the wrong thing.

Dear Ms.Katie, Thank you very much for choosing our property. It is sincerely heartwarming to know that you had a truly special stay with us. Your comments on the service of our team are very encouraging and are a great source of motivation for all of us to strive for creating exceptional experiences for our guests. We are sincerely concerned and apologize that we fell short on your expectations in some area.Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

“Great stay”

Customer review rating 4.4/5

Laura P. Couples - 16/03/2020 Confirmed reviews ALL

Romantic getaway celebrating a very special milestone ❤️

Dear Ms. Laura P, Thank you so much for taking the time to write this wonderful review and for choosing our property for your special celebration! We are glad to receive your compliments and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Fantastic pool entry room

Customer review rating 4.4/5

Justine Couples - 12/03/2020 Confirmed reviews ALL

Staff were all excellent friendly and helpful. Rooms very clean.

Dear Justine, Thank you very much for choosing our property. I am very happy you both enjoyed your stay and thank you once again for this wonderful review. Very much looking forward to welcoming you both back at Grand Mercure. with Grand regards, Guest relations team

GREAT STAY. GREAT LOCATION.

Customer review rating 4.4/5

Ezaddin R. Couples - 11/03/2020 Confirmed reviews ALL

THE VILLA IS GREAT FOR HONEYMOONERS.

Dear Mr. Ezaddin R., Thank you very much for your comments! We are glad to hear you had a great time in our villa. We hope to have the chance welcoming you back in a near future! Sincerely, Apple

very good service

Customer review rating 4.4/5

Michael G. Couples - 09/03/2020 Confirmed reviews ALL

very good service,, from check in to pool service

Dear michael g., Thank you very much for your comments! We are glad to hear you had a wonderful experience from the reception to service at the pool. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Great hotel let down by little mistakes

Customer review rating 4.4/5

Derek Friends - 08/03/2020 Confirmed reviews ALL

I loved my room and the wider hotel (especially as I was upgraded to a villa), but there were so many little problems that overshadowed the whole experience. Couple examples: there were no USB charging points, the room had plenty of little flies and mosquitos, there was a little step into the bathroom that one of us tripped on, the bar was an afterthought as judged by the bartenders ability to make a drink and the music is most kindly described as elevator music. And I have to mention that the very expensive coffee compared to London standards was pretty poor. If they could fix these small problems then this would easily be a great hotel that I would return to. As it stands however, I won’t be in a hurry to return.

Excellent Hospitality

Customer review rating 4.4/5

Heng Business - 08/03/2020 Confirmed reviews ALL

Upon arrival, was warmly welcomed by the staff and general manager, was provided with upgrade to a suite which was welcome and pleasing. The staff was extremely friendly, the restaurant also friendly, just that the steak promotion for Viva Argentina was a disappointment for any steal's lovers. Extended my stay for another night due some work delays at Ao Po Grand Marina, staff extend my upgrade to this additional night also. Only at the end, was some small problem as parked my rental Toyota Fortuner at hotel carpark and next morning one of the staff told me politely that some scratches happened overnight to the car and they had informed their insurance and the rental car company insurance and given me a document to settle this with rental company, all done very professionally. Only problem was the car rental company was not professional and wasted 20 minutes arguing with them as they could not understand the document given by the hotel. Respect for the General Manager Mr. Tronchet who does a great job here with his Guest Relations Manager Sita Chaytri and team who provided excellent hospitality. Keep up the excellent hospitality.

Excellent!

Customer review rating 4.4/5

Relja Couples - 06/03/2020 Confirmed reviews ALL

Great service, great location, great pool, great food ...

Great service, clean and super location

Customer review rating 4.4/5

Ole L. Families - 04/03/2020 Confirmed reviews ALL

We had the pleasure of staying at Grand Mercury patong for 2 weeks - we highly recommend both the hotel and their craft gin bar :-) We had the room with pool access wish gives you, your own sun beds, direct access to the pool and free pool service, so you can have ice cold drinks delivered direct to you while laying in the sun.

Dear Ole L.-Thomsen, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback and we are delighted to hear your had wonderful stay in our pool access room. Thank you again for sharing your experience and recommending our craft gin. We hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Good stay

Customer review rating 4.4/5

Nicole M. J. Friends - 01/03/2020 Confirmed reviews ALL

Friendly staff , good breakfast and lovely atmosphere.

Dear Nicole Meliza J., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Sincerely, Apple

Great location, lovely staff, very clean rooms, nice pool

Customer review rating 4.4/5

Toby M. Families - 29/02/2020 Confirmed reviews ALL

We had such a lovely 2 week stay. The staff were so friendly and amazing with our 1 year old daughter. Our cleaner Tukta cleaned our room to such a high standard every day which was so nice to come back to after a day out. The rest of the hotel was clean and the pool was good. If we are lucky enough to come back we will definitely be staying here again. Thank you

Fabulous stay in this very friendly hotel

Customer review rating 4.4/5

Linda C. Couples - 28/02/2020 Confirmed reviews ALL

We stayed in a 1 bedroom pool villa and it was just perfect, clean, quiet and extremely spacious.

Great hotel

TripAdvisor rating 4.5/5

Sheeva2020 28/02/2020 TripAdvisor review

Big rooms nicely furnished, always clean, excellent breakfast, nice and helpful staff. Location is perfect, it is within walking distance to the beach (5 min) but it is possible to use shuttle to the beach arranged by hotel. Opposite the hotel there is great night food market. I really liked our stay and I hope that I will come back!

Dear Sheeva2020, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a spacious and clean room along with breakfast, professional service and convenient location. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Best regards, Apple

Great location friendly and helpful staff very clean fantastic stay

Customer review rating 4.4/5

Christine Couples - 25/02/2020 Confirmed reviews ALL

We had a fantastic stay here and the location was great. A short walk to the beach and shopping centre. A surprisingly very quiet hotel close to everything. The rooms were very clean and the staff were very friendly and helpful. I would highly recommend this hotel and would definitely stay again.

Dear Ms. Christine, Thank you very much for taking the time to share your fantastic experience and recommending us! We are really pleased to hear you had wonderful stay and enjoyed warm service by our dedicated team and we hope to have the chance to welcoming you back here soon. With Grand regards, Apple

Great location

Customer review rating 4.4/5

Diana R. Couples - 24/02/2020 Confirmed reviews ALL

I really enjoyed our stay at the Mecure. The staff were always smiling and were eager to help you. There was plenty to choose from for breakfast and we even had the chance to do a cooking class. The food we prepared was delicious and it was a great experience.

Dear Ms. Diana R., Thank you very much for choosing our property. I am very happy you enjoyed our cuisine and had fun with the cooking class. your stay and thank you once again for this wonderful review. Very much looking forward to welcoming you both back at Grand Mercure. with Grand regards, Apple

Great hotel

Customer review rating 4.4/5

Martin Families - 21/02/2020 Confirmed reviews ALL

Great and very comfortable hotel to stay with family or friends. Nice and clean, friendly staff. Very good service overall, excellent breakfast buffet with multiple selections. Restaurant was also nice and menu was really good

Dear Mr. Martin, Thank you very much for choosing our property. I am very happy you both enjoyed your stay and satisfied with many aspects of our property. Very much looking forward to welcoming you both back at Grand Mercure. with Grand regards, Guest relations team
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