Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,095 reviews

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ALLSAFE approved hotel

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service


The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,095 reviews

TripAdvisor Rating  4.5/5  3,222 reviews

Certificate of excellence 2023

Amazing staff 🥹 just like family

TripAdvisor rating 5.0/5

Devyn L TripAdvisor review

I had an amazing vacation with my boyfriend. Great customer service and friendly staff. Hotel had free classes you can take if you want to learn Thai or Thai massage. Excellent service from Apple, Nong, and Nut. Will definitely come back.

Always a delight to stay in the Grand Mercure Patong

Customer review rating 5.0/5

Claude Friends - Confirmed reviews ALL

Well located with spacious and comfortable rooms the Grand Mercure is one of the best place to stay in Patong. All the staff is friendly and very professional. Last but not least, the restaurant is fantastic as well as the breakfast. Congratulations and thank you to all the people who have made my stay a delight.

Made the holiday

Customer review rating 5.0/5

Matt Couples - Confirmed reviews ALL

We stayed at the Grand Mercure Patong for the first 7 nights of our 10 day Thailand holiday, the remaining 3 nights in a similarly rated hotel in Bangkok simply did not compare. The level of service, hospitality from all staff was exceptional at all times. The hotel made exploring Phuket seamless and relaxing without fuss. The breakfast was a highlight, would stay again!

Dear Matt S., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything was perfect

Customer review rating 5.0/5

Mohammed A. Couples - Confirmed reviews ALL

It was nice staying and calm.

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Location was good, rooms and facilities were clean and “grand”, however the rooms get a little damp due to the mugginess and condensation (especially after a shower). Blasting the aircon on high gets too cold at times. Better air flow would be good.

Thank you for taking the time to review your stay with us We are delighted that you were satisfied with the location, cleanliness of our rooms and facilities, and that it met your expectations of a 'grand' stay. We strive to provide an ideal atmosphere to ensure our guests' comfort. We understand that the tropical climate can make it difficult for air conditioning to keep everyone comfortable, so we are constantly monitoring the temperature in all areas of our hotel. We appreciate your feedback and take it into consideration as part of our ongoing efforts to improve guest satisfaction. Thank you again for staying with us and sharing your review. We hope to welcome you back in the future for another grand experience! Best regards, Guest relations team

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Other web-users rate our hotel

  • 975 reviews 9.4/10 Location
  • 1,471 reviews 7.7/10 Room
  • 1,686 reviews 9.1/10 Service
  • 18 reviews 9.1/10 WiFi
  • 718 reviews 9.3/10 Breakfast
  • 687 reviews 8/10 Cleanliness
  • 673 reviews 9/10 Food
  • 538 reviews 8.9/10 Vibe

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