Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,295 reviews

Grand Mercure Phuket Patong - Image 1
Grand Mercure Phuket Patong - Image 2
Grand Mercure Phuket Patong - Image 3
Grand Mercure Phuket Patong - Image 4

Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,295 reviews

TripAdvisor Rating  4.6/5  4,062 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Mohamed W. B. Solo - Confirmed reviews ALL

professional

Dear Mohamed W. B., Thank you very much for your sharing your kind review and highlighting our professionalism. We are pleased to know that you had a positive experience with us at Grand Mercure Phuket Patong. Your satisfaction is our priority, and we look forward to welcoming you back soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Phuket Grand Mercure Holiday

TripAdvisor rating 5.0/5

Explorer11746603907 TripAdvisor review

My friend and I visited Phuket for 4 days after leaving Bangkok. Sraying at the Grand Mercure was a great decision. The resort is beautiful and the staff is exceptional. On our last night we had Ryan as our server and he made the end of our holiday enjoyable and sad that we had to leave. Oh, let me not forget about the spa. We highly recommend getting the full treatment that is 4 hours long, you will not regret it.

Dear Explorer11746603907, Thank you very much for sharing your 5 stars review regarding your recent stay at Grand Mercure Phuket Patong. We are delighted to hear that you and your friend enjoyed the beauty of our resort and received exceptional service from our team, particularly from Ryan. It is wonderful that you also had the chance to experience our spa services; we take pride in offering relaxing treatments to our guests. Your positive review is greatly appreciated and serves as motivation for our staff to continue providing excellent service. We look forward to welcoming you back again soon! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Experience

TripAdvisor rating 5.0/5

Cruiser59142327596 TripAdvisor review

10/10, Chai in In room dining is very sweet and formal. He made us a fruit salad and was very social… Yummy food and definitely amazing hospitality

Dear Cruiser59142327596, Thank you very much for sharing your kind experience with us! We appreciate your kind words for "Chai" from our in-room dining service. We are delighted to hear that you enjoyed the fruit salad and appreciated the hospitality. Your review motivates our team to continue delivering exceptional service. We look forward to welcoming you back again soon! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Pleasant Experience

TripAdvisor rating 5.0/5

Escape62799748439 TripAdvisor review

Very courteous behaviour and helpful. Tonkla helped us with the luggage and made our experience seamless. Thanks Tonkla

Dear Escape62799748439, Thank you very much for sharing your pleasant experience regarding your recent stay with us. It is gratifying to hear that "Tonkla" provided you with exceptional service and contributed to a seamless experience. We appreciate your kind words and hope to welcome you back soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.0/5

Alagappan A. Friends - Confirmed reviews ALL

Stay was great, room was great but there is poor understanding and communication between Housekeeping and Room Service. We wanted the room to be cleared of dirty plates and glasses a few times and either of them did the job effectively. One said the other would and the other said its not their job and it was unattended. Also please remove the physical key for the Villas, it was very annoying to carry around. Apart from this the stay was very good and comfortable.

Dear Alagappan A., Thank you for your kind words regarding your stay. We are pleased to hear that you found your room comfortable. However, we regret to learn about the miscommunication between our Housekeeping and Room Service teams regarding the clearing of your room. Your feedback is invaluable, and we will review our internal processes to enhance service efficiency. Additionally, we appreciate your suggestion concerning the physical key for the Villas. Your input will be taken into account as we continuously strive to improve our guest experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

In partnership with TripAdvisor

Other web-users rate our hotel

  • 947 reviews 9.4/10 Location
  • 1,181 reviews 6.4/10 Room
  • 1,402 reviews 8.8/10 Service
  • 13 reviews 8.9/10 WiFi
  • 664 reviews 9.4/10 Breakfast
  • 519 reviews 6.4/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Phuket