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Grand Mercure Phuket Patong 5 stars

TripAdvisor rating 4.5/5 2,433 reviews
Grand Mercure Phuket Patong
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+ 27 Services
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Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • My Kids : Spoil your kids with kids meals, fun activities and more

  • My Glass : Enjoy wine tasting and free flow beverage experience

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • HKTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150
phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Contact email

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS :   BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS :7.888059, 98.29618

Our accommodations

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Superior 1 King Bed

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 1 King Bed

  • Max. number of persons: 2
  • Area: From 34m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Pool Access 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 66m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 90m²
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

One Bedroom Pool Villa

  • Max. number of persons: 3
  • Area: From 115m²
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Two Bedroom Pool Villa

  • Max. number of persons: 5
  • Area: From 220m²
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

BUBBLES

Type of cuisine: International

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CRAFT

Photo non contractuelle / Strictly non binding

Our Lounge Bar boasts the largest selection of draught, local and craft beers in Phuket and a wide selection of light snacks and tapas, with DJs spinning Jazz and RnB tunes daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUNCE

Photo non contractuelle / Strictly non binding

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,188 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,433 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

amazing

TripAdvisor rating 4.5/5

Inspiration757297 Couples - 07/12/2019 TripAdvisor review

great hotel, very clean and modern, staff are always help[ful and friendly greeting everyday with a big thai smile, the food was amazing and all round fantastic holiday and the transport was a good competitive price .

Dear Inspiration757297, Thousand thanks for your fabulous review We are pleased to hear you had a good time at our property and found our staff very helpful and provided authentic Thai service. We will share your comments with the team and they surely be pleased to receive your compliments. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Apple

Best customer service! My stay is perfect. Love everything here.

Customer review rating 4.4/5

Michelle Couples - 03/12/2019 Confirmed reviews ALL

Thank you for the best service you provided. I'm an accor member for many years. Been to many of the Accor hotels in the world. In thailand, i only stayed in Bangkok sofitel or Pullman before. This was the first stay in your hotel. From arrival, bar, breakfast and check out...I must say everything was great. Thank you for upgrade my room! This was the happiest surprise I received from you. I'm very thankful and happy! I think I will return next Saturday the 7th to stay one more night at your hotel before I leave Phuket. I hope u keep up the good work.

Dear Ms. Michelle, We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive such positive feedback, especially from our loyalty member! There is nothing more encouraging than knowing you had a wonderful time with us and found yourselves extremely comfortable thanks to the friendliness of our dedicated team. Should you need to arrange anything prior to your next visit, please do not hesitate to contact our team directly, we would be glad to assist you with any arrangements you may need! Sincerely, Apple

Excellent food,service , room and facilities. No negatives only praise for a very good hotel.

Customer review rating 4.4/5

John M. Friends - 03/12/2019 Confirmed reviews ALL

The reception was efficient, the bedroom spacious, well equipped and clean, the breakfast first class and all other meals excellent and at reasonable cost. The swimming pools were a great asset with good service by the attendants. The staff in the IT centre were extremely helpful . Overall, a hotel to be recommended in all respects.

Customer review rating 4.4/5

Alisa K. Friends - 01/12/2019 Confirmed reviews ALL

Great staff , great and clean place

Dear Ms.Alisa k., Thank you very much for your wonderful comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Satisfied experience

Customer review rating 4.4/5

Mai S. Families - 28/11/2019 Confirmed reviews ALL

My family really enjoyed the experience staying over at the hotel very much, especially at the breakfast room which my mother specifically satisfies with the staffs there who suggested and explained all the details to her.

Good service,spacious room,near food center ,recommended

Customer review rating 4.4/5

Vendy Families - 27/11/2019 Confirmed reviews ALL

hotel with good service, spacious rooms, pleasant welcome, close to malls and nightlife centers, easy to find food, breakfast with good food choices

Dear Ms.Vendy, Thousand thanks for your fabulous review! We are grateful for each of your comments and glad to hear you had a great time at our property. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple

Fantastic Hotel great location & facilities

Customer review rating 4.4/5

Diane Z. Couples - 26/11/2019 Confirmed reviews ALL

This was our 3rd year in a row staying at the Grand Mercure Patong Beach. Love thIs hotel resort the Management & staff are excellent they cannot do enough for you. Thank you to everyone for making our stay so memorable.

Dear Ms. Diane Z., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! Reading about your exceptional experience and the bespoke service provided by the team brings us a great smile! Thank you again for placing your trust in our hospitality; we are sincerely looking forward to pampering you again. Please feel free to contact any of us, we will be pleased to assist you with any arrangements you may need! Best regards, Apple

Lovely place excellent location

Customer review rating 4.4/5

Ankit M. Families - 26/11/2019 Confirmed reviews ALL

Liked the ambience of the resort, rooms & facilities Breakfast: Amazing Room: We found smaller

Dear Mr. Ankit M., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with the ambience, our breakfast and other facilities. Should you require any arrangements prior to your next visit, please feel free to contact us directly, we will be happy to assist you. Sincerely, Apple

Mr.

Customer review rating 4.4/5

Saeed A. S. Couples - 25/11/2019 Confirmed reviews ALL

Very nice

Dear Mr. Saeed al S., Thank you very much for your comments! We are glad to hear you had a great time at the property. We hope to have the chance welcoming you back in a near future! Sincerely, Apple
Customer review rating 4.4/5

L. M. P. A. Families - 25/11/2019 Confirmed reviews ALL

Excellent service, peaceful environment, perfect facilities and extremely helpful staff.

Dear Mr. L. MAN PUN A., Thank you very much for sharing your experience with us! We are pleased to hear you had a good time at our property and found our staff very helpful. We will share your comments with the team and thank them for their dedicated and attentive work. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Best regards, Apple

Great escape

Customer review rating 4.4/5

Anonymous Couples - 25/11/2019 Confirmed reviews ALL

Another comfortable stay at this resort - close to the beach and bars.

Dear valued guest, Thousand thanks for your fabulous review! We are grateful to hear you had a great time at our property and satisfied with our convenient location. We hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. Best regards, Apple
Customer review rating 4.4/5

Ivan D. Couples - 23/11/2019 Confirmed reviews ALL

Relaxing

Dear Ivan D., Thank you very much for choosing our property and we are pleased you enjoyed your stay with us recently. We hope to have the chance to welcoming you back here soon. Best regards, Apple

Very centre in the town with great private enviroment.

Customer review rating 4.4/5

Sam L. Couples - 22/11/2019 Confirmed reviews ALL

Nice and friendly service

Dear Mr. Sam L, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Bathrooms need an upgrade

Customer review rating 4.4/5

Lea M. Couples - 22/11/2019 Confirmed reviews ALL

The service at Craft Lounge and the premier lounge was great but service of the room wasn't always great. The breakfast was nice and the pool nice to swim in though too many children with floating devises so you couldn't move in the pool without being hit by one of them. Bed was comfortable. Good location in patong

Dear Leanne Marie M., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are delighted to know overall you enjoyed your stay with us and It is always nice to receive some constructive feedback as well as we truly value this type of information. We will share among the team to take immediate action and prevent repeated occurrence. Thank you once again and hope to see you back in Grand Mercure very soon! Sincerely, Apple

Average

Customer review rating 4.4/5

Chaminda Couples - 21/11/2019 Confirmed reviews ALL

Warmly welcome but after that all staff behave like who care... you come you survive role. Even message delivered from 3rd parties were not convey to us

Dear Chaminda Prabath G., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Apple

Nice hotel in Patong but bathrooms need a good reno

TripAdvisor rating 4.5/5

Lmira1971 Couples - 21/11/2019 TripAdvisor review

The room we were allocated had a nice outlook onto the pool and the bedroom was spacious and comfortable. The bathroom however had cracked tiles everywhere and the lighting was extremely poor. Couldn't do your make up in the room at all. The servicing of the room was hit and miss. Sometimes they provided you with soap etc and other times they didn't. The first few days they put a lot of effort in with litte animals ont he bed etc but after that the room servicing wasn't great, even though we ensured we tipped them every day...oh well. Those are the little things. They hotel had a great 2 for 1 cocktail/drinks offer in the pool bar and then in the Craft Lunge bar. The bar attendant/manager Dao was excellent in her service...so much we ate there three nights (good decent food t good prices) as the atmosphere was great and the cocktails amazing. The service at the pool bar was not so special. However we also had access to their premier lounge which offered a free afternoon tea everyday and the service there was great by everyone, especially Orn. all in all a good hotel with a little need of an upgrade in the bathrooms....

Superb!!

Customer review rating 4.4/5

Pierre Couples - 19/11/2019 Confirmed reviews ALL

Wonderful customer service !!!

Dear Mr. Pierre, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fabulous! We hope to have the chance welcoming you back in a near future! Best Regards, Apple

Beautiful place amazing staff .

Customer review rating 4.4/5

Ian M. A. A. E. Couples - 19/11/2019 Confirmed reviews ALL

Myself and my fiancé stayed here for 10 days recently and was overwhelmed with the hotel and staff. We would definitely recommend and also come back ourselves . Such a clean hotel and friendly helpful staff

Dear Ian M. and Abbi E., Thank you very much for sharing your wonderful review and recommending us! Your positive comments are very much appreciated and we are happy to know that the cleanliness and the service from our team members fully met your expectations. It was a real pleasure to host you and we are already looking forward to welcoming you back Sincerely, Apple

The Grand MERCURE Patong is an awesome Hotel

Customer review rating 4.4/5

Tania R. Couples - 18/11/2019 Confirmed reviews ALL

We always enjoy the comfort of this Hotel. Whilst Patong is not a place I like to spend a long stay, I can hide away in this Hotel in complete luxury. The staff are all lovely and always do their best to accommodate our room request as far as Platinum member upgrades are concerned. We love the pool access rooms. The restaurant is awesome. The staff are amazing. The food selection and quality is incredible. The seafood buffet is always a must for us. We will definitely return to this hotel.

Dear Tania Louise R., We would like to express our gratitude for your on-going support to our property and for taking the time to share your experience with fellow travelers! I'm delighted by your comments on team's attitude and level of care. We are creating sincere relationships with every single guest so to ensure most personalized service and Grand hospitality at every corners, and it is always a pleasure to note we did create this special and strong link with you at least.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Apple

Very satisfied customer

Customer review rating 4.4/5

John Couples - 18/11/2019 Confirmed reviews ALL

Check in check out was fast, staff very friendly and helpful, room make up was nicely done, four bottles of drinking water was provided each day, all rooms facing the swimming pools Convenient walking to Bangla (lots of happenings) and JungCeylon (big supermarket and shopping)

Dear Mr. John, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service, a convenient location and also the facility. Thank you again and we are looking forward to welcoming you back here soon! With Grand Regards, Apple
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