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Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.4/5 5,681 reviews

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Grand Mercure Phuket Patong
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+ 21 Services

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2
Patong, Kathu, Phuket
Thailand 83150
83150 phuket
thailand

Tel: +6676231999

Fax: (+66)76/231998

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS:  BANGKOK PHUKET PHUKET CITY

  • By plane

    HKT At 45km / 27.96 miles - Shuttle paying

GPS:7.888059, 98.29618

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 265 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Grand Mercure Phuket Patong

100% genuine reviews from our guests

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ALL Rating 4.4/5

5,681 reviews

TripAdvisor Rating 4.5/5

2,646 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great resort, friendly service, and amazing breakfast

Customer review rating 4.5/5

Robert C. Solo - 27/11/2021 Confirmed reviews ALL

The Grand Mercure is a wonderful resort with professional and kind staff. You are taken care of the minute you step inside. The breakfast in the morning is top notch. The pool is wonderful and has a swim-up bar to get drinks during the day. If you can, I would recommend getting a room with pool access! The only negative experiences were cost of laundry and exchange rate at hotel. It's my fault I did not ask for pricing, but I was completely shocked to get a 1,200 baht receipt for one load of laundry. The exchange rate the hotel was very low compared to market prices. You can walk one block away and get a 10% higher exchange rate. But overall an amazing resort in a great location. Surrounded by many local shops and street food vendors. Only a few minute walk to Patong beach and Bangla road. I would highly recommend the Grand Mercure to anyone!

pefect stay

TripAdvisor rating 5.0/5

44dodo 23/11/2021 TripAdvisor review

Perfect stay, with very friendly staff, very clean room and a very good Covid 19 hygiene implementation we felt very comfortable. We recommend the beautiful Pool Access Rooms with private sunchairs...

Dear 44dodo Thank you so much for such a wonderful review of our property and services. We are really pleased you liked our Pool access room and enjoyed great service throughout your stay. Hopefully, we will see you again soon! with Grand Regards, Guest relations team

Wonderful Hotel , best location

Customer review rating 5.0/5

Violeta Couples - 20/11/2021 Confirmed reviews ALL

Was everything wonderful. We are enjoyed every day. I liked very much the Spa wellness Program , Breakfast, Bar lobby, king size bed

Dear Violeta, Many thanks for the great review of our property! Your positive comments are very much appreciated and we are happy to know that you satisfied with many aspects of our property, etc Ryn Spa, breakfast.. It was a real pleasure to host you and we are already looking forward to welcoming you back! Sincerely, Guest relations team

The best Phuket hotel

TripAdvisor rating 5.0/5

touch06 20/11/2021 TripAdvisor review

I travel a lot in the world, especially in Asia I have been attending this hotel for several years. It is perfectly maintained and the benefits are largely at the height of what you can expect from an institution of this level. The staff is always present, effective, discreet and capable of meeting all your expectations. A special mention for its director who is always available for his clients. The rooms are large, clean and very comfortable. Very close to Patong Beach, but enjoying an exceptional calm. The huge pool only adds to the pleasure of stay. The breakfast is exceptional. Delicious restaurants offer a varied choice of Asian and European cuisines. If you want a very good hotel with excellent value for money you can come there without hesitation. Certainly one of the best choices to do in Phuket.

Dear touch06 Thank you for choosing our hotel and for taking your time to write a review! We are very glad to hear you enjoyed your stay here with us. Our hotel aims to provide the best and most unique experience for our lovely guests. We work hard to exceed your expectations. It is always our pleasure to make sure our guests receive the best services from us, as well as to give them a welcome feeling in our hotel. Thank you once again for choosing Grand Mercure and hope to see you again in Phuket soon! with Grand Regards, Guest relations team

Clean hotel ,nice stuff

Customer review rating 4.5/5

Emanuel T. Friends - 17/11/2021 Confirmed reviews ALL

Really helpful funny and good nice stuff and boy in the poolbar nice stuff and funny . Clean hotel

Dear Emanuel T., Thank you very much for sharing your excellent review with us! We are glad to receive your compliments on cleanliness and towards our staff members, especial pool bar team! We hope to have the chance welcoming you back here soon! Best regards, Guest relations team
Customer review rating 4.0/5

Hans H. B. Couples - 13/11/2021 Confirmed reviews ALL

Nice pool area, very god breakfast, good service, good cleaning and good location. Standard Room a bit small and missing balcony. Expensive minibar.

Dear Hans Henrik B., Thank you very much for sharing your feedback with us! We are delighted to hear that you enjoyed the breakfast, the pool, room cleanliness as well as warm service of dedicated team. Looking forward to welcome you back again for another memorable holiday. Sincerely, Guest relations team

Hotel au top ....

Customer review rating 5.0/5

Anonymous Solo - 12/11/2021 Confirmed reviews ALL

A toute l'équipe, Bravo pour le service toujours avec le sourire .... J'étais parti pour 8 jours , et j'ai prolongé de 11 jours ! Great service of all the team and always with smile I will be an extra 11 days at the hotel Special greatings to priority front desk and poll bar

Cher Client, Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic, especially Front desk and pool bar team We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Good stay

Customer review rating 4.5/5

Chusak S. Couples - 08/11/2021 Confirmed reviews ALL

Nice staff , Reasonable price, Good Brrakfast.

Dear Khun Chusak S., Thank you very much for sharing your positive review with us! We are glad to receive your compliments on our tasty food, price and towards our staff members! We hope to have the chance welcoming you back here soon! Sincerely, Guest relations team

Nice location with reasonable price.

Customer review rating 4.0/5

Jeerawat E. Business - 08/11/2021 Confirmed reviews ALL

This hotel is close to the beach and around 500 meters to Bang-la walking street.

Dear Khun Jeerawat E, Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you a convenient location and competitive price. Thank you once again for your support, we are all looking forward to welcoming you back in a near future! Sincerely, Guest relations team

Location is good I had a great stay here very comfortable hotel.

Customer review rating 5.0/5

Christy F. I. Solo - 05/11/2021 Confirmed reviews ALL

Hotel is great very clean and tidy, staff are extremely friendly and very helpful this is my first time here they have made my stay as comfortable and relaxing as possible. Food is great, pool is great I really can't praise this hotel enough, when I come back I'll definitely stay here, I would recommend the Grand Mercure to everybody.

Dear Christy, Thank you so much for such a wonderful review! We are very pleased to note you had a great stay with us and would recommend our property in future. Also, thank you for compliments towards our food, pool and praising the genuine service of our dedicated team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest relations team

Clean, perfect location, fabulous staff

Customer review rating 5.0/5

Charlotte C. Solo - 04/11/2021 Confirmed reviews ALL

From start to finish the hotel staff were extremely helpful and welcoming. The rooms are spacious modern and clean with all amenities. Great location for walking to the beach, shops , bars and restaurants. Great pool area . Fabulous breakfast with so much choice . Cannot fault the hotel!

Dear Charlotte c., We very much appreciate your comments regarding your stay at our property. It makes us smile to learn that you had a great time with us. We are happy to know that you enjoyed many aspects of the hotel and we look forward to having the opportunity to be able to host you again in the near future! Sincerely, Guest relations team

Located not good, empty place, no people around , not shopping around

Customer review rating 3.0/5

Roni Solo - 04/11/2021 Confirmed reviews ALL

Not clean room - i waited lotnof hours to clean my room Good breakfast

Dear Roni, Thank you for sharing your experience after recent stay with us. We would like to apologize for the cleanliness issue that you encountered during your last stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for staying with us, and we look forward to another chance to serve you. Yours sincerely, Guest relations team

Great stay

Customer review rating 5.0/5

Mark Couples - 04/11/2021 Confirmed reviews ALL

From the time of arriving to my sad time of leaving the hole experience of staying was really good

Dear Mark, Many thanks for choosing Grand Mercure Phuket Patong and for sharing ัyour feedback with us. We are happy to learn that you had a great time with us. hotel. We look forward to having the opportunity to be able to host you again in the near future! Sincerely, Guest relations team

A Great hotel with excellent staff , very well priced and good location , easy to walk to beach and restaurants along the beach.

Customer review rating 4.0/5

Keith H. Couples - 02/11/2021 Confirmed reviews ALL

Very much enjoyed the stay and will be back. Very attentive staff and great breakfast , but would of like a self serve coffee , without waiting from a very busy coffee station

Dear Keith H., Thank you so much for writing a pleasant review on your recent stay with us. Your positive comments are very much appreciated and we are happy to know that our location and the service from our team members fully met your expectations and we also appreciated with your recommendation to have self-service coffee machine as well. We hope to welcome you for another memorable holiday in the near future. Best regards, Guest relations team

Very good

Customer review rating 5.0/5

Eyal P. Solo - 02/11/2021 Confirmed reviews ALL

Perfect service .

Dear Eyal p., Thank you very much for your valuable comments! We are glad to hear you enjoyed services from our dedicated team at the property. We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Great hotel

Customer review rating 4.5/5

Mark W. Solo - 30/10/2021 Confirmed reviews ALL

Stayed for sandbox, staff made everything easy for me very professional Would definitely stay again Many thanks mark w

Dear Mark w., Thank you very much for your comments! We are glad to hear you had a great time at the property and found our team fantastic! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Beautiful Hotel

Customer review rating 5.0/5

Stephen W. Families - 29/10/2021 Confirmed reviews ALL

Very friendly staff, amazing value for money, and excellent location.

Dear Stephen W., Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with a friendly service and a convenient location. Thank you again and we are looking forward to welcoming you back here soon! Best regards, Guest relations team

Exceeded my expectation.

TripAdvisor rating 5.0/5

janie_hr 16/10/2021 TripAdvisor review

Stayed during Phuket sandbox program. Pros: - The staffs and housekeeping were exceptional. They paid attention to every single detail. I was so impressed. - Delicious food - As an Accor platinum member, I got: 1. Upgraded to pool access room (Although I'm not a pool fan) 2. Free breakfast (The breakfast was superb!!!) 3. Free cake and drink every day because the lounge was closed due to covid 4. Late checkout till 4.30 pm Cons: - The room was a bit tiny - The in-room amenities didn't feel like a 5-star hotel - Lots of mosquitoes The service outweighed everything!!! Thank you all staffs for taking a good care of me during my stay.

Dear janie_hr Thank you very much for such a wonderful review. We are pleased you enjoyed your stay and will compliment the team especially housekeeping on your behalf, for their dedication and very attentive service. The deluxe Pool access rooms are in-demand and offer a unique retreat inside the resort. Thank you for your kind note about the breakfast and overall food taste. For the amenity, we have continued supporting our local brand, Ryn who initiated to develop own brand using premium organic ingredients. In addition, we are really sorry that you had mosquito issue during your stay and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! We hope to welcome you again in near future. Best regards, Guest relations team

Great Sandbox Experience

TripAdvisor rating 5.0/5

GlobeTrotter1102 19/07/2021 TripAdvisor review

Had an amazing 14 days at the hotel. Great property, Outstanding DOR Khun Julie and very proactive Staff everywhere. Breakfast was delicious and the lobby bar served some of the best pastries and coffee I have tried

Dear GlobeTrotter1102, Thank you very much for such a wonderful review. We are pleased you liked the breakfast, pastries and coffee, also enjoyed great service of our dedicated team, especially Khun Julie throughout your stay. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! With grand regards, Guest relations team

Great room, superb services!

TripAdvisor rating 5.0/5

skorkiat 22/02/2021 TripAdvisor review

Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.

Dear korkiats2020, Thank you very much for your amazing review! We are delighted to her you enjoyed your stay in one of our Pool Villa and impressed by warm hospitality of team, especially Khun Ju. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team

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