Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,647 reviews

Best price
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Grand Mercure Phuket Patong - Image 1
Grand Mercure Phuket Patong - Image 2
Grand Mercure Phuket Patong - Image 3
Grand Mercure Phuket Patong - Image 4
1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 Phuket, Thailand

Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Prime central location, walking distance to Central Patong, Bangla Road & nightlife.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior 2 Single Beds

Photo out of - Superior 2 Single Beds

Perfect for friends or business travelers, 32 m² room equipped with 2 single beds, stylish bathroom with shower or bathtub, a 42 inch SMART TV, free WIFI, mini bar, in-room safe, sofa, work desk and stunning pool view. Up to 2 adults and 1 child.

  • Views:

    Pool side

Max. number of persons
3
Area
From 32 m² / 344 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 32 m² / 344 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Pool side
See availabilities

34 m² king-sized bed Deluxe Pool Access Room offers an exclusive "dive-in" experience owing to its direct access to the resort's stunning lagoon pools, private sundecks, media hub port and Smart TV.

  • Views:

    Pool side

Max. number of persons
2
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • 4K-UHD screen - Ultra-high-definition television

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Recommended for friends or families who prefer an exclusive and direct access to the resort's stunning lagoon pools from our 34 m² room equipped with 2 single beds, chill-out terrace, premium in-room amenities, Smart TV and daily services.

  • Views:

    Pool side

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub

Internet Facilities

  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Deluxe Suite 1 King Bed

Photo out of - Deluxe Suite 1 King Bed

Located on our highest floor, our Deluxe Suite is a classy one-bedroom apartment overlooking the lagoon pools. Measuring a spacious 90 m² with a king-sized bed, walk-in closet, separate dining and living rooms, bar, Smart TV and chill-out balcony.

  • Views:

    Pool side

Max. number of persons
3
Area
From 90 m² / 968 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Villa

Two Bedroom Pool Villa

Photo out of - Two Bedroom Pool Villa

Our 220 m² Two Bedroom Pool Villa is ideal for family vacation or couples travelling together. The villa has two distinct bathrooms, a large outdoor sundeck, spacious indoor living and dining area equipped with Smart TV, luxurious amenities and services.

  • Views:

    Garden View

Max. number of persons
5
Area
From 220 m² / 2368 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • High speed internetAdditional charge

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • Video games on TV in room

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout Facilities
  • Brand Magazine
  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Telephone
Fax +66 76 231 998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • PHUKET INTERNATIONAL AIRPORT Additional charge
  • HKT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 314 rooms
  • One room for people with reduced mobility
  • 18 connecting rooms
  • 100 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for 4 to 6 years
  • Children''s TV Channels

Well-being

LAGOON POOL

  • Outside
  • On site

Fitness Centre

  • On site

Sports and leisure

Golf Additional charge

  • Nearby

Golf Additional charge

  • Nearby
  • On site
  • Enclosed outdoor parking
  • Private
  • Parking opened 24/7
  • Parking for a week

Security

  • Well-lit parking
  • Parking with security service
  • Parking equipped with lights

Accessibility

  • Accessible parking

BUBBLES

Photo out of - BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Cooking style
International
Capacity
120
Accessibility
Accessible service
83150 Phuket, Thailand
Telephone +66 76 231 999
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

BOUNCE

Photo out of - BOUNCE

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Bar Type
POOL BAR
Telephone +66 76 231 999

Other informations

Services

  • Bar for hotel customers only
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Snacks facilities

  • Hot snacks

Our Pool Bar is the perfect spot to relax while enjoying cocktails, fruit smoothies or Beers, alongside snacks, salads, sandwiches and pizzas. Happy Hours are available daily.

Enjoy a delightful buffet breakfast at Bubbles Restaurant featuring European, Asian, and local Phuket specialties, homemade bakery selections, tropical fruit juices, live cooking stations, and freshly brewed coffee - the perfect start to your day.

Our state-of-the-art fitness centre is open daily. With natural lighting and a great "plug-in" sound system, exercising has never been this fun.

Ryn Spa chooses to fortify the natural essence of traditional spa routines to merge with the simpler modern lifestyle for better exploit of joy and wellbeing for the body, mind and beyond. Each treatment thoughtfully caters to specific requirement through

Relax in your Pool Villa, while our events team creates the wedding of your dreams. Our unique wedding venues are complimented by Patong's most versatile selection of Thai, Chinese, Western and Indian cuisine for up to 250 guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,647 reviews

Customer review rating 3.5/5

Fiona H. Friends - Confirmed reviews ALL

Dear Fiona H., Thank you very much for your continued loyalty and for choosing to stay with us on several occasions since Grand Mercure Phuket Patong first opened. We are delighted to know that you continue to appreciate our convenient location, friendly team, and the cleanliness of our accommodation. Your ongoing support means a great deal to us. At the same time, we sincerely appreciate your honest comments regarding the condition of certain facilities and furnishings. We regret that some aspects of the property, including the bathroom facilities, umbrellas, lounge cushions, and damaged poolside tiles, did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your observations are important to us, as maintaining a comfortable, safe, and well-presented environment is a priority. We have taken note of the areas you highlighted and will share your feedback with our Engineering and Housekeeping teams for further inspection, maintenance, and necessary improvement. We truly value feedback from returning guests like yourself, as it helps us identify areas where we can improve and enhance the overall guest experience. Thank you once again for your continued trust and for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with an even more refreshed and enjoyable experience on your next visit. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Louis N. J. Friends - Confirmed reviews ALL

Dear Louis N. J., Thank you very much for sharing your kind review with us. We are delighted to know that you had such a fun, relaxing, and comfortable stay at Grand Mercure Phuket Patong. It is especially pleasing to hear that you enjoyed our breakfast selection and its wide variety of delicious offerings. We are also thrilled that our spa and cocktails became some of your favourite highlights during your stay. Your kind appreciation means a lot to our team. We are truly grateful for your confidence in recommending our hotel for your future group visits. It would be our pleasure to welcome you and your group again and create another memorable experience together. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Pierre Y. D. V. Business - Confirmed reviews ALL

Dear Pierre Y. D. V., Thank you very much for your kind review and kind compliments. We are delighted to know that you had such an enjoyable experience with us. It is especially rewarding to hear your appreciation of our Front Office, Food & Beverage, and Housekeeping teams. Your recognition means a great deal to our colleagues, and we will be sure to share your encouraging comments with all the teams. We are also pleased that you enjoyed our breakfast selection and found the variety of food and overall organization to be excellent. Our team always strives to provide a pleasant and satisfying dining experience for every guest. Thank you once again for your kind words and for choosing to stay with us. We sincerely look forward to welcoming you back for another memorable experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.5/5

Michael J. L. Couples - Confirmed reviews ALL

Dear Michael J. L., Thank you very much for your kind words regarding your recent stay at Grand Mercure Phuket Patong. We are delighted to hear that you found our staff to be perfect. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.0/5

Tu L. K. Families - Confirmed reviews ALL

Dear Tu L. K., Thank you for taking the time to share your great experience following your recent stay at Grand Mercure Phuket Patong. We are pleased to know that you had an enjoyable overall experience and appreciated our spacious rooms and convenient location, with Jungceylon Shopping Centre, Patong Beach, and Bangla Road all within easy walking distance. However, we sincerely apologize for the discomfort caused by the air-conditioning system. We understand how frustrating it must have been when you were unable to adjust the room temperature to your preferred comfort level, even after our team assisted in setting it to 24°C. We also regret the inconvenience caused by the wet floor, particularly after the rainy weather throughout the night. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for further inspection and attention. We will look into the air-conditioning temperature control and the room's humidity and moisture conditions to help improve our guests' comfort. Your comments are important to us as we continuously strive to improve our facilities and services. We hope to have another opportunity to welcome you back and provide you with a more comfortable and seamless stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Fiona H., Thank you very much for your continued loyalty and for choosing to stay with us on several occasions since Grand Mercure Phuket Patong first opened. We are delighted to know that you continue to appreciate our convenient location, friendly team, and the cleanliness of our accommodation. Your ongoing support means a great deal to us. At the same time, we sincerely appreciate your honest comments regarding the condition of certain facilities and furnishings. We regret that some aspects of the property, including the bathroom facilities, umbrellas, lounge cushions, and damaged poolside tiles, did not meet your expectations. Please accept our apologies for any inconvenience this may have caused. Your observations are important to us, as maintaining a comfortable, safe, and well-presented environment is a priority. We have taken note of the areas you highlighted and will share your feedback with our Engineering and Housekeeping teams for further inspection, maintenance, and necessary improvement. We truly value feedback from returning guests like yourself, as it helps us identify areas where we can improve and enhance the overall guest experience. Thank you once again for your continued trust and for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back and provide you with an even more refreshed and enjoyable experience on your next visit. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Louis N. J. Friends - Confirmed reviews ALL

I really enjoyed my hotel stay. The breakfast was delicious with a large variety. My favorite was the spa and the cocktails. If ever I have another group to visit, I would love to use this hotel again.

Dear Louis N. J., Thank you very much for sharing your kind review with us. We are delighted to know that you had such a fun, relaxing, and comfortable stay at Grand Mercure Phuket Patong. It is especially pleasing to hear that you enjoyed our breakfast selection and its wide variety of delicious offerings. We are also thrilled that our spa and cocktails became some of your favourite highlights during your stay. Your kind appreciation means a lot to our team. We are truly grateful for your confidence in recommending our hotel for your future group visits. It would be our pleasure to welcome you and your group again and create another memorable experience together. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Pierre Y. D. V. Business - Confirmed reviews ALL

À great hôtel, from front office to food and beverage and housekeeping. The breakfast was extremely well managed with a large variety of food.

Dear Pierre Y. D. V., Thank you very much for your kind review and kind compliments. We are delighted to know that you had such an enjoyable experience with us. It is especially rewarding to hear your appreciation of our Front Office, Food & Beverage, and Housekeeping teams. Your recognition means a great deal to our colleagues, and we will be sure to share your encouraging comments with all the teams. We are also pleased that you enjoyed our breakfast selection and found the variety of food and overall organization to be excellent. Our team always strives to provide a pleasant and satisfying dining experience for every guest. Thank you once again for your kind words and for choosing to stay with us. We sincerely look forward to welcoming you back for another memorable experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.5/5

Michael J. L. Couples - Confirmed reviews ALL

Staff were perfect

Dear Michael J. L., Thank you very much for your kind words regarding your recent stay at Grand Mercure Phuket Patong. We are delighted to hear that you found our staff to be perfect. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.0/5

Tu L. K. Families - Confirmed reviews ALL

Overall the stay experience was great. Location is near to Junceylon mall, patong beach, bangla road. So quite convenient for a stroll to the beach or mall. However the air-conditioning seem to be centralised unable to adjust the temperature

Dear Tu L. K., Thank you for taking the time to share your great experience following your recent stay at Grand Mercure Phuket Patong. We are pleased to know that you had an enjoyable overall experience and appreciated our spacious rooms and convenient location, with Jungceylon Shopping Centre, Patong Beach, and Bangla Road all within easy walking distance. However, we sincerely apologize for the discomfort caused by the air-conditioning system. We understand how frustrating it must have been when you were unable to adjust the room temperature to your preferred comfort level, even after our team assisted in setting it to 24°C. We also regret the inconvenience caused by the wet floor, particularly after the rainy weather throughout the night. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for further inspection and attention. We will look into the air-conditioning temperature control and the room's humidity and moisture conditions to help improve our guests' comfort. Your comments are important to us as we continuously strive to improve our facilities and services. We hope to have another opportunity to welcome you back and provide you with a more comfortable and seamless stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Trevor H. Couples - Confirmed reviews ALL

Large comfortable rooms, friendly staff, generous restaurant beside the pool.

Dear Trevor H., Thank you very much for sharing your wonderful experience at Grand Mercure Phuket Patong. We are delighted to know that you enjoyed our spacious and comfortable rooms, friendly service, and the generous dining experience at our poolside restaurant. It is especially rewarding to hear your compliments about our Housekeeping team for their thoroughness and warm hospitality. Your special recognition of Nan and Kai is truly appreciated. We will be sure to share your kind words with them and the restaurant team, as such encouragement means a great deal to our colleagues. We are also pleased that you noticed and appreciated our initiative of using reusable glass water bottles as part of our efforts to reduce single-use plastic and support more sustainable practices. We look forward to welcoming you back to Grand Mercure Phuket Patong for another memorable experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Arief S. A. A. Couples - Confirmed reviews ALL

Great rooms with all amenities provided in a good condition.

Dear Arief S. A. A., Thank you very much for your kind words regarding your recent stay at Grand Mercure Phuket Patong. We are delighted to hear that you found our rooms comfortable and well-equipped, and that our staff contributed positively to your experience. We look forward to welcoming you back again soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Nisheeth S. Families - Confirmed reviews ALL

Had a great stay, hospitality top notched, everyone is always in helping and listening mode. Loved the staff behaviour.

Dear Nisheeth S., Thank you very much for your lovely feedback and for choosing Grand Mercure Phuket Patong. We are delighted to hear that you had a wonderful stay and enjoyed our warm hospitality. Knowing that our team members were always attentive, approachable, and willing to assist throughout your stay means a great deal to us. Your special mention of Mr. Kai is sincerely appreciated. We will certainly share your kind compliments with him, as recognition like yours is a wonderful motivation for our team to continue delivering genuine and heartfelt hospitality. Thank you once again for sharing your experience. We truly appreciate your kind words and look forward to welcoming you back to Grand Mercure Phuket Patong for another enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Rahat A. Business - Confirmed reviews ALL

Love the location and the customer service.

Dear Rahat A., Thank you very much for sharing your positive review with us. We are delighted to hear that you enjoyed our convenient location and were pleased with the customer service provided by our team. Creating a comfortable and welcoming experience for our guests is always our priority, and your kind words are a wonderful encouragement to the entire team. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Saranya S. K. Couples - Confirmed reviews ALL

Awesome stay. My room was made up and got a cake on my birthday.. felt very special.

Dear Saranya S. K., Thank you very much for your lovely review! We’re delighted to hear that you had such a wonderful stay with us. It’s especially nice to know that the little birthday surprise made your day feel extra special. We’re also pleased that you were happy with the cleanliness of your room and enjoyed our convenient location. Your kind words mean a lot to our team and are a great encouragement to us. It was a pleasure having you with us, and we hope to welcome you back again soon! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.0/5

Jamie A. M. Couples - Confirmed reviews ALL

Great location comfterblr stay extremely clean hotel with present staff

Dear Jamie A. M., Thank you for sharing your kind feedback following your stay at Grand Mercure Phuket Patong. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and the cleanliness of our hotel. It is great to know that our team made a positive impression through their attentive service and warm hospitality. Your kind words are a great encouragement to our colleagues, and we truly appreciate you taking the time to share your experience. Thank you for choosing Grand Mercure Phuket Patong. We look forward to welcoming you back for another comfortable and memorable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Saish B. Families - Confirmed reviews ALL

It was great only one issue I have seen is I used to get some quick take away breakfast from other chain of hotels when I need to rush for the airport, that was not available over here

Dear Saish B., Thank you very much for sharing your kind review following your stay at Grand Mercure Phuket Patong. We are delighted to hear that you had a great experience, found your stay extremely comfortable, and appreciated the helpfulness of our team. We also appreciate your suggestion regarding a takeaway breakfast option for guests who need to leave early for the airport. We understand how convenient this service can be when travelling on a tight schedule, and we apologize for any inconvenience caused by its unavailability during your stay. Your feedback is valuable, and we will share this suggestion with our Food and Beverage team for consideration as we continue to improve our services to better meet our guests’ needs. We look forward to welcoming you back and providing you with another comfortable and enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Steve P. G. Couples - Confirmed reviews ALL

Arrival experience perfect. Shown to our fantastic pool access room. The rooms are slightly "compact" but are modern, clean and have everything you need. Breakfast buffet was fantastic and Pia really was exceptional in his service. It was an oasis in the middle of a crazy city.

Dear Steve P. G., Thank you for sharing your kind review following your stay at Grand Mercure Phuket Patong. We are delighted to hear that you had a perfect arrival experience and enjoyed your pool access room, as well as the cleanliness, modern design, and amenities provided. We are also pleased that you enjoyed our breakfast buffet and found our resort to be a relaxing oasis amidst the vibrant atmosphere of the city. Thank you as well for sharing your thoughts regarding the room size. We understand that spaciousness is an important consideration, and we appreciate your constructive feedback as we continually strive to enhance our guests’ comfort. It is to know that Pia made such a positive impression through his exceptional service. We will gladly share your kind compliments with him and the team as encouragement for their continued dedication to creating memorable guest experiences. Thank you for choosing Grand Mercure Phuket Patong. We look forward to welcoming you back for another relaxing and enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Declan J. C. Solo - Confirmed reviews ALL

I had a very enjoyable stay at this hotel. Thr rooms are large, clean and have bathtubs. The breakfast was excellent. Very clean pool. Good coffee shop. Gym is adequate . Staff were very friendly and helpful in all interactions.

Dear Declan J. C., Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you enjoyed our convenient location, spacious and clean rooms, excellent breakfast, swimming pool, coffee shop, and gym. We are also pleased to know that our team’s friendly and helpful service contributed to your enjoyable stay. Regarding your suggestion to use biodegradable bin liners, we appreciate your concern for environmental sustainability. As part of our commitment to responsible tourism and in line with the applicable requirements of our Green Globe certification, we follow specific guidelines regarding the materials used in our daily operations. We will continue to review our waste management practices and explore suitable environmentally responsible alternatives while ensuring guest comfort and hygiene. Thank you once again for your constructive feedback and for recognizing our efforts to provide a comfortable and enjoyable experience. We look forward to welcoming you back to Grand Mercure in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Rajiv S. Families - Confirmed reviews ALL

We had a great three nights stay at Grand Mercure Patong, most of the popular places are nearby. Cabs are easy to get. The reception team was very welcoming and accommodating. Thanks for the upgrade.

Dear Rajiv S., Thank you very much for sharing your kind review following your three-night stay at Grand Mercure Phuket Patong. We are delighted to hear that you enjoyed a comfortable stay and found our location convenient, with popular attractions nearby and taxis readily available. It is especially rewarding to know that our reception team made you feel welcome and provided accommodating service. We are also pleased that you appreciated the room upgrade, and we hope it made your stay even more enjoyable. Your kind words are a great encouragement to our team, and we truly appreciate you choosing Grand Mercure Phuket Patong. We look forward to welcoming you back for another memorable stay in the near future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Rachel B. Couples - Confirmed reviews ALL

The food was phenomenal, staff exceptional, and the room was incredible! We loved it.

Dear Rachel B., Thank you very much for sharing your amazing review at Grand Mercure Phuket Patong! We are thrilled to hear that you loved your stay with us. It is wonderful to know that you enjoyed our convenient yet peaceful location, phenomenal food, exceptional service, and comfortable accommodation. Your kind words mean a great deal to our entire team and inspire us to continue creating memorable experiences for our guests. We look forward to welcoming you back for another amazing experience in the near future! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.5/5

Tracey A. P. Couples - Confirmed reviews ALL

Had pool access room which was comfortable, buffet breakfast lovely, had a dinner at Bubbles Restaurant which was beautiful, lovely friendly staff.

Dear Tracey A. P., Thank you very much for sharing your lovely review with us. We are delighted to hear that you enjoyed our convenient location, the comfort of your pool access room, and our buffet breakfast. It is also wonderful to know that you had a memorable dining experience at Bubbles Restaurant and appreciated the friendliness and hospitality of our team. Your kind words are a great encouragement to us, and we will be happy to share your compliments with our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable and relaxing experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.5/5

Pauline J. Couples - Confirmed reviews ALL

Wonderful staff and great service made our stay at the Grand Mercure fantastic. We were welcomed by Julie and we found that housekeeping staff, Aui and Pat ensured that our room was cleaned and replenished each day. The breakfasts were amazing and our nightly dining experience was also excellent.Thank you Jasmine and James for your wonderful service. We will most definitely stay here again.

Dear Pauline J., Thank you so much for your wonderful review and for choosing Grand Mercure for your stay in Phuket. We are delighted to hear that you enjoyed our resort’s convenient location, the warm hospitality of our team, and the excellent service throughout your stay. Julie, Aui, Pat, Jasmine, and James will be especially pleased to know that their efforts made your experience so memorable. We will gladly share your kind compliments with them and our culinary team, who will be happy to hear that you enjoyed both our breakfast selection and evening dining experience. At the same time, we sincerely apologize for the inconvenience caused by the shower screen, which allowed water to spill onto the bathroom floor. We understand how frustrating this must have been, and we appreciate you bringing this matter to our attention. Your feedback has been noted for our team to review and address, as we are committed to ensuring a comfortable and pleasant stay for all our guests. We truly appreciate your intention to return and look forward to welcoming you back to Grand Mercure for another wonderful stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Kim N. B. Families - Confirmed reviews ALL

We have stayed here twice and both times the staff were very attentive, helpful and polite. Rooms were cleaned beautifully and the buffet breakfast was delicious and so much variety to choose from. We would choose this hotel again!

Dear Kim N. B., Thank you so much for your kind review and for choosing to stay with us twice! We are delighted to know that you enjoyed our convenient location, clean and comfortable rooms, and delicious buffet breakfast with its wide variety of choices. It is especially rewarding to hear that our team consistently provided attentive, helpful, and polite service during both of your stays. Your continued trust and support mean a great deal to us. We are truly grateful that you would choose our hotel again, and we look forward to welcoming you back to Grand Mercure Phuket Patong for another comfortable and memorable stay! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Liam S. Friends - Confirmed reviews ALL

We visit Phuket for the first time and stayed at the Grand Mecure Patong. It was fabulous. Staff were so friendly and helpful, the food was delicious and the location was perfect! We would 100% stay again.

Dear Liam S., Thank you so much for sharing your beautiful review and happy experience with us! We are delighted to hear that your first visit to Phuket was such a fabulous experience and that you enjoyed your stay at Grand Mercure Phuket Patong. It is lovely to know that our friendly and helpful team, delicious food, and convenient location all contributed to making your holiday memorable. Your kind words and enthusiasm about returning mean a great deal to us. We are truly grateful that you chose to stay with us for your first Phuket experience. We look forward to welcoming you back for another fantastic stay and more wonderful holiday memories! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Other web-users rate our hotel

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  • 1,512 reviews 9.1/10 Service
  • 16 reviews 7.5/10 WiFi
  • 664 reviews 9.4/10 Breakfast
  • 516 reviews 8.9/10 Food
  • 501 reviews 6.9/10 Cleanliness
  • 379 reviews 8/10 Amenities

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