Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.5/5 1,357 reviews

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Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,357 reviews

Customer review rating 5.0/5

Suchita B. Families - Confirmed reviews ALL

it was a pleasant stay and kids enjoyed the most as it is a very kid friendly place and it was amazing cz of the view and location near beach

Dear Suchita B., Thank you very much for sharing your amazing review regarding your recent stay at our hotel. We are delighted to hear that you and your family enjoyed the hospitality, facilities, and beautiful location near the beach. It is wonderful to know that your children had a great time. We look forward to welcoming you back soon. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Debabrata K. Families - Confirmed reviews ALL

We stayed for two days and found the resort very comfortable. Close to sea beach and all kind to transportation are quickly accessible. Breakfast served by hotel is very healthy and fulfilling.

Dear Debabrata K., Thank you for sharing your great experience with us. We are delighted to hear that you found our resort comfortable and conveniently located near the beach and transportation. It is wonderful that you enjoyed our healthy and fulfilling breakfast. We appreciate your kind words and look forward to welcoming you and your family back for another enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 4.5/5

Tarun K. A. Families - Confirmed reviews ALL

The staff is very friendly.. Breakfast spread is awesome.. The lounge for Accor members is also something unique & worth appreciating.. The Business lounge is very well maintained with Apple PC's. The room staff was prompt in water refilling with the required no of water bottles without even asking .. This really stood out for us. The GM & the head chef is a very friendly & customer focussed person.. Improvement Points: For the corner room we were allocated (direct pool access), the pool area was not clean. Though it was promptly attended by the staff & the GM.. Overall, a great property to stay around Patong area.

Dear Tarun K. A., Thank you very much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are delighted to hear that you enjoyed the friendliness of our team, the breakfast spread, and the facilities including the Accor members’ lounge and our Business Lounge. It is especially rewarding to know that the attentiveness of our housekeeping team—such as promptly refilling the water bottles—made a positive impression during your stay. Your kind words about our General Manager and Head Chef will certainly be shared with them and the entire team. We also appreciate you bringing the cleanliness of the pool area near your corner room to our attention. Please accept our apologies for the inconvenience. While we are glad our team could address it promptly during your stay, your feedback helps us further improve our maintenance and monitoring processes to ensure an even better experience for our guests. Thank you once again for your generous recommendation. We truly look forward to welcoming you back for another enjoyable stay in Patong. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Susan K. A. Couples - Confirmed reviews ALL

Absolutely loved staying here. Our pool access room made our stay very memorable All the staff were so friendly and helpful The buffet breakfast was really good. Enjoyed the complimentary foot massage.

Dear Susan K. A., Thank you very much for your wonderful review. We are thrilled to hear that you enjoyed your pool access room and that it made your stay memorable. It is great to know that our staff, buffet breakfast, and complimentary foot massage contributed to a positive experience. Your kind words will be shared with our team, and we look forward to welcoming you back for another fabulous stay in the future! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Customer review rating 5.0/5

Alex W. H. Friends - Confirmed reviews ALL

My first time in Phuket and felt very welcome. Hotel was lovely and clean and room was made up to perfection every day. All staff were extremely kind and friendly and helped with anything they possibly could. Hotel restaurant prices were also very reasonable. I would definitely stay here again.

Dear Alex W. H., Thank you very much for sharing your good experience. We are delighted to hear that you felt welcome during your first visit to Phuket and enjoyed your stay with us. It is wonderful that you found our hotel clean, our rooms well-prepared, and our staff kind and helpful. We are also glad you enjoyed dining at our restaurant and found the prices reasonable. We truly appreciate your kind words and look forward to welcoming you back on your next visit! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Other web-users rate our hotel

  • 910 reviews 9.3/10 Location
  • 1,132 reviews 6.2/10 Room
  • 1,415 reviews 8.8/10 Service
  • 13 reviews 8.8/10 WiFi
  • 642 reviews 9.4/10 Breakfast
  • 518 reviews 5.2/10 Comfort
  • 502 reviews 6.3/10 Cleanliness
  • 228 reviews 6.4/10 Value

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