Dear Alfred N. W. L., Thank you very much for taking the time to share such detailed and thoughtful review about your stay. We are delighted to hear that you had a very comfortable experience with us. We are especially pleased that your arrival at the Grand Lounge, even close to closing time, was made special by Noona. Your kind words about her warm and accommodating service, and your observation that she consistently welcomes other guests in the same way, are truly appreciated. We will certainly share your compliments with her. We also sincerely appreciate your feedback regarding the different service you experienced when Noona was away. We are sorry that you were asked to prepare to leave the Lounge at 4:40 pm and that this felt inconsistent with the welcoming experience you had received previously. Your comment is valuable, and we will share it with the relevant team to ensure our Lounge service and communication are consistent for all guests. It is wonderful to hear your positive comments about our Restaurant team, from the greeting team and serving colleagues to our counter chefs. Your encouragement to “keep up the good work” will certainly be shared with everyone. Thank you as well for rating our housekeeping service 8 out of 10. We are pleased that you found the service very good, while also appreciating that your feedback gives us an opportunity to continue improving. Finally, thank you for taking the time to mention PK, Oil, Noona, our two male supervisors, Dylan, Otun, Tonkla and the many other colleagues who contributed to your stay. We will be delighted to share your recognition with the team. We are also glad that you enjoyed the laundry message card—it is wonderful to know that even these small details made a positive impression. Thank you once again for your warm support and encouragement. We truly appreciate your recognition of our colleagues and hope to have the pleasure of welcoming you back for another comfortable and memorable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Gary J. S., Thank you so much for taking the time to share such a detailed and wonderful review following your 14-night stay with us from 14 August. It is truly an honour to know that you chose Grand Mercure to celebrate such a special milestone as your 25th wedding anniversary, and we are delighted that you felt you had picked the right hotel for this memorable occasion. We are especially pleased to hear that you enjoyed our convenient location, just a short walk from the beach, Bangla Road, shops, restaurants and bars, while still being far enough away to provide a comfortable and relaxing environment. It is wonderful to know that you found your Superior Room spotless and comfortable, and that the facilities, including the excellent air conditioning and dehumidifier, contributed to your enjoyable 14-night stay. We are also pleased that you appreciated the daily housekeeping service and complimentary bottled water. Thank you as well for highlighting our dining and beverage offerings. We are delighted that you enjoyed the food at our restaurant and our themed evenings, as well as the happy hours at both the pool bar and lobby bar. We truly appreciate your kind comments about the quality of our food and the relaxed atmosphere throughout the hotel. Your wonderful recognition of our team means even more to us. We are thrilled to hear that you experienced warm smiles and genuine hospitality from our reception, restaurant, bar, coffee shop, housekeeping and maintenance colleagues. In particular, thank you for mentioning "U and Pla". We will be delighted to share your lovely compliments with them. Knowing that they remembered you, greeted you warmly and went the extra mile to make you feel welcome will mean a great deal to them. We also sincerely appreciate you noticing our sustainability efforts to reduce the use of plastics, including our glass bottled water and wooden bathroom amenities. It was our absolute pleasure to be part of your 25th anniversary celebration. We hope your memories of Thailand and your time at Grand Mercure remain very special, and we look forward to welcoming you and your partner back again for another wonderful stay. With our warmest regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Adrian R. M., Thank you for taking the time to share such detailed and thoughtful feedback following your recent stay at Grand Mercure Phuket Patong. We are delighted to hear that you and your wife had a comfortable and enjoyable stay, and especially pleased that our team made such a positive impression. Your kind recognition of the friendly and professional service across reception, dining, housekeeping and service is truly appreciated. We will certainly share your special mention of Ryan from Bubbles with him and the wider team. We are also pleased to know that you enjoyed our variety of dining options and found our location convenient for exploring Patong. At the same time, we sincerely appreciate your constructive comments regarding the condition of our rooms and bathrooms, as well as the technology and screen-sharing facilities. We understand that modern comfort and connectivity are important aspects of the guest experience, and your observations will be shared with the relevant departments as we continue to identify opportunities for improvement. We are sorry to hear about the occasional unpleasant drain odour in the bathroom. This is certainly not the standard we aim to provide. Our Engineering and Housekeeping teams will be made aware of your comments so that the matter can be checked and addressed appropriately. Regarding your ALL+ benefits, we understand your disappointment concerning the exclusions at the pool bar and for in-room dining. We appreciate you bringing this to our attention and will share your feedback with the relevant team, as we continuously look for ways to provide greater clarity and value to our ALL+ members. We are equally concerned by your observations regarding interactions between some guests and our team members. We believe every guest and every colleague deserves to be treated with courtesy and respect. Your comments have been noted and shared with our management team, and we will continue to reinforce appropriate standards of conduct while ensuring our colleagues feel supported. Thank you once again for recognizing both what we are doing well and where we have room to improve. We truly value your feedback, and we hope to have the opportunity to welcome you and your wife back to Grand Mercure Phuket Patong for an even more exceptional experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Low Y. S., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the comfortable bed and pillows, our welcoming and helpful reception team, as well as the variety of choices available at breakfast. At the same time, we sincerely apologize that the cleanliness of the room floor and toilet did not meet your expectations. We appreciate you bringing this to our attention, and your comments have been shared with our Housekeeping team for further attention and improvement. We truly value your feedback and hope to have the opportunity to welcome you back for a more comfortable and satisfying stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Abbey A. W., Thank you very much for sharing your wonderful review with us. We are delighted to hear that you enjoyed the relaxing atmosphere and especially loved our direct pool access room. It’s great to know that this feature helped make your stay more enjoyable. We also appreciate your honest comments regarding the firmness of the bed and pillows, as well as the minor maintenance and amenity issues you experienced. Although these were small concerns, we take your feedback seriously and will share it with the relevant teams for improvement. We are especially happy to hear your lovely words about Bubbles from our Restaurant team. Thank you for recognizing her warm and sweet personality. We will definitely share your kind message with her—it will mean so much to her! We hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Scott M., Thank you very much for your kind words regarding your stay at our hotel. We are delighted to hear that you enjoyed the personalized service and amenities, as well as our convenient location. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional experiences. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Kamlesh M., Thank you very much for sharing your positive experience regarding your stay with us. We are delighted to hear that you found our hotel comfortable and cozy. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Brooke R., Thank you so much for your fantastic review and for highly recommending our hotel! We are delighted to hear that you enjoyed our lovely and clean surroundings, great pool, wonderful food, and especially the warm and joyful service from our team. We are pleased to know that you found your room very clean and were fully satisfied with our breakfast selection. Your wonderful ratings for cleanliness, breakfast, and our team truly mean a lot to us. We are especially grateful for your kind recognition of our Breakfast Team. We will be sure to share your lovely comments with them, as knowing that their friendly and genuine service made you feel so welcome will be very encouraging. We look forward to welcoming you back for another wonderful stay! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Sherri L. W., Thank you very much for your kind words. We are delighted to hear that you and your friend enjoyed your stay and that we could contribute to making the birthday celebration special. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Melissa D., Thank you very much for taking the time to share your kind review with us. We are delighted to hear that you enjoyed your stay and that your poolside room was clean, comfortable, and well suited to your needs. It is especially lovely to know that you enjoyed our breakfast selection and experienced friendly and helpful service throughout the hotel. We will certainly share your kind compliments with our team, and especially with Pear at Ryn Spa. We are sure she will be very happy to hear that you enjoyed your treatments and appreciated her service. We sincerely apologize for the inconvenience caused by the late room cleaning on several days of your stay. We understand how important timely housekeeping service is, and we will share your feedback with our Housekeeping team to help us improve our service. Thank you once again for your kind recommendation. It was a pleasure having you as our guest, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Nurul H. B. M. H., Thank you very much for sharing your beautiful review following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, with Patong Beach and a variety of halal dining options within easy walking distance. It is also wonderful to know that you appreciated our hotel’s architecture and design, as well as the overall comfort of your stay. At the same time, we sincerely apologize for the cleanliness issue you encountered near the sliding door. This is certainly not the standard of cleanliness we strive to maintain. Your feedback has been shared with our Housekeeping and relevant teams so that we can take the necessary steps to prevent such an occurrence in the future. We truly appreciate your constructive feedback, as it helps us identify areas where we can improve. We hope to have the pleasure of welcoming you back and providing you with a cleaner and more comfortable experience next time. Warm regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Jessica E. B., Thank you for your kind feedback about our location, amazing staff, and the hotel as a whole. We’re also pleased to hear that you found the bedding and towels fresh and clean, and that you enjoyed the comfort of the bed. We sincerely apologize for the room condition, particularly the musty smell and the shower leaking over the bath onto the floor. This is certainly not the standard we aim to provide. We appreciate you bringing these concerns to our attention, and we will ensure they are followed up with the relevant team for improvement. Thank you again for your honest and helpful feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable experience. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Christina M. M. L., Thank you very much for your lovely review and for recommending our hotel. We’re delighted to hear that you enjoyed our ideal location, warm welcome from our team, and spacious, modern room. It’s also great to know that you appreciated the daily housekeeping service and found our pool area clean and comfortable, with plenty of sunbeds to enjoy. Your kind words mean a lot to our entire team. We truly appreciate your recommendation and look forward to welcoming you back to Grand Mercure Phuket Patong for another enjoyable stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Timothy G., Thank you very much for your positive review regarding your recent stay. We are delighted to hear that you found our staff friendly, enjoyed the cleanliness of your room, and appreciated the food offerings. Your kind words motivate us to maintain high standards for our guests. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Jonathan S., Thank you for your sharing your amazing review! We’re so pleased to hear that you had a great stay and enjoyed our convenient location, delicious food, and friendly staff. It’s wonderful to know that our team made your stay enjoyable and that you would recommend us to others. We truly appreciate your kind words and look forward to welcoming you back again soon! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear E. S. E. A., Thank you very much for your positive review regarding your recent stay. We are delighted to hear that you found your experience comfortable and appreciated the service from our welcoming staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Ramakant S., Thank you for sharing your feedback. We are pleased to hear that you had a comfortable stay. However, we appreciate any specific comments you may have regarding areas for improvement, as they are valuable to us in enhancing our guest experience. It is our hope that you will give us the opportunity to better serve you in the near future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Adam V., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location and had a pleasant stay overall. However, we sincerely apologize for the issue with the air conditioning and the damp smell in your room. We understand how uncomfortable this can be, and we regret that it affected your experience. Your comments have been shared with our Engineering and Housekeeping teams for further inspection and appropriate follow-up. We truly appreciate you bringing this matter to our attention, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay next time. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Aznizan B. K. S., Thank you very much for your kind words regarding your stay. We are delighted to hear that you found our location comfortable and our staff friendly. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong