Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.7/5 850 reviews

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150, 83150 PHUKET, Thailand

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, Phuket, Thailand 83150
83150 PHUKET
Thailand

GPS:7.888059, 98.29618

Telephone +66 76 231 999

Fax +66 76 231 998

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our accommodation(s)

Each room at Grand Mercure Phuket Patong features a 40' LCD satellite TV, sofa, mini bar, safe, bathroom with bathtub and/or shower, free WiFi access and stunning pool views. Connecting room options are also available on request. Our Deluxe Pool access room includes privileges such as express check-in and facilities like private sundeck and complimentary WIFI. Connecting and twin rooms are available upon request. Up to 2 adults and 1 child.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  850 reviews

TripAdvisor Rating  4.5/5  3,002 reviews

Outstanding

TripAdvisor rating 5.0/5

Margarita G Couples - TripAdvisor review

Absolutely outstanding amazing hotel. We had more then we need. The biggest value is a staff! They manage to make everyone feel special. Thank you enormously guys. Cleaners, porters, reception and restaurant people were just perfect. And hotel itself!!! Would highly recommend.

Dear Margarita G Thank you very much for your amazing review! We are super proud of both the team and hotel and it is always nice to hear we our guests feel the same way. Our team works very hard on making sure people are having a "fabulous" time with us and they said to say thank you for your kind comments. Hope to have the chance welcoming you back here soon and please feel free to contact any of us should you need assistance. with Grand regards, Guest relations team

EXCELLENT TIME

TripAdvisor rating 5.0/5

892helenap Couples - TripAdvisor review

My son and his girlfriend went to Thailand for Xmas and New year for a 21st birthday gift. They stayed at the Grand mercure phuket patong hotel for two weeks they had a great time the staff were very friendly and helpful they couldn't do enough for them. The downside was the 5000 bhat deposit they had to pay to the hotel when they arrived they didn't mind paying, however I had been in touch with the hotel earlier in the year when we booked the holiday for them I asked about any deposit and I was not told about this payment attall I suppose the most important thing though is that they had such a wonderful time I would recommend this hotel

Dear 892helenap Thank you very much for sharing wonderful feedback and recommending us! We are pleased to hear your son and his girlfriend had a good time at our property and found our staff very friendly and helpful ,yet we would like to apologize for miscommunication regarding the required deposit upon check in. Thanks again for your support and kind understanding. Hope we will have chance to welcome yourself and family to our property. Warm regards, Guest relations team

Good location and great service

Customer review rating 4.5/5

Y. C. K. Couples - Confirmed reviews ALL

I Love the location as it is away from all the buzz and night live and it is still a short walk to the beach and food areas

Dear Mr. Y., Thank you very much for your comments! We are glad to hear you had a pleasant stay and satisfied with convenient location! We hope to have the chance welcoming you back in a near future! Best Regards, Guest relations team

Great place to stay

TripAdvisor rating 5.0/5

doonthe TripAdvisor review

A really nice hotel complemented by the excellent staff who could not be more pleasant and helpful, hard to single out anyone as they were all so nice. The breakfast was first class with a great choice of cuisine my favourite was the noodle soup. We required a room change as a walk-in shower is a must for our age but once again it was not a problem and sorted right away. Loved it so much already booked for December 23.

Dear doonthe Thank you very much for sharing your positive feedback with us! We are delighted to hear we were able to reach your expectations by providing you with variety of breakfast and helpful & efficient services of our team members. Thank you once again for your support, we are all looking forward to welcoming you back in a near future! with Grand regards, Guest relations team

Brilliant hotel…superb staff

TripAdvisor rating 5.0/5

668NickR Families - TripAdvisor review

What a wonderful stay in the Grand Mercure in Phuket, Thailand. Superb honeymoon…brilliant staff Would like to praise Ying Lee for exemplary room service…really nice person, friendly and superb service And front desk the star Mr Techin…so helpful and friendly…an asset…helped sort out issues…professional and so welcoming Other staff brilliant too…breakfast restaurant team outstanding… Ms Bambi on front desk excellent too!

Dear 668NickR Many thanks for this very kind review of our property. We are delighted to read that you found our team helpful and friendly and will surely share this pleasing and motivating comment with them, especially Ying Lee, Techin and Bambi :) We are looking forward to your next stay, maybe next honeymoon celebration. Best regards, Guest relations team

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Other web-users rate our hotel

  • 466 reviews 9.4/10 Location
  • 598 reviews 7.5/10 Room
  • 901 reviews 9.1/10 Service
  • 16 reviews 9/10 WiFi
  • 437 reviews 9.1/10 Breakfast
  • 298 reviews 8.8/10 Food
  • 260 reviews 7.6/10 Cleanliness
  • 174 reviews 8.2/10 Vibe

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