Novotel Phuket Kata Avista Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,071 reviews

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Description

Hotel extras

  • "Modern spacious rooms with extra large comfortable beds & rain shower feature in the bathroom

  • "Situated a quick 5-minute walk to the white sandy beaches of beautiful Kata and Karon beaches

  • "Lounge by the pool, swim-up to the Zing pool bar or visit Canopy Tree Bar for a chilled vibe.

  • "Dine in En Vogue which features a delectable menu of authentic Thai and Int'l favorites.

  • "Sea View, Pool View & Garden View rooms available. Complimentary family setup in family rooms

Our accommodation(s)

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Hotel location

Novotel Phuket Kata Avista Resort & Spa

4 Leam Sai Road, Karon District, Amphur Muang
83100 PHUKET
Thailand

GPS:7.826002, 98.294613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

EN VOGUE RESTAURANT

The All Day Dining restaurant offers a relaxed vibe. It is located beside the lower swimming pool and offers pleasing views of tropical landscape.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,071 reviews

Customer review rating 3.5/5

Tommy H. Families - Confirmed reviews ALL

While the kids areas were good to keep our little one entertained, the rest of the facilities were very tired. The pool lacked enough seating. Could never find a free lounger. It also closed at 7pm which felt far too early. Overall it was an okay stay, but we probably wouldn’t choose it again.

Customer review rating 4.0/5

Audrey J. D. Families - Confirmed reviews ALL

Good stay. Nothing negative to say. Could do with a few more sunbeds by the pool. Staff were great.

Dear Audrey, We are pleased you enjoyed your stay and received excellent service from our professional team. Your feedback regarding the poolside sunbeds has been noted as we continually look to refine our five-star facilities. We look forward to welcoming you back. Best regards, Massimo Bernardi General Manager

Customer review rating 4.5/5

Gordon E. L. Couples - Confirmed reviews ALL

Nice staff

Dear Gordon E., Thank you for your review. We're pleased to hear that you enjoyed your stay and we hope to welcome you back soon. Best regards, Massimo Bernardi General Manager

Customer review rating 1.5/5

Sandeep K. Families - Confirmed reviews ALL

Summary - overall not recommended for the money paid and services seen at hotel Checkin - 3/10 => Ms Toy and other check in guests need to be trained. The check in staff is rude, Inhuman, impolite and non considerate. I was made to wait 5+ hours for checkin. The rooms were empty but they kept telling cleaning was in progress. The check in lady Ms Toy don't understand what it means for the guests with infants and unwell kids. She thinks making people wait is fun. Completely unacceptable and non recommended. Only after I complained to the manager they gave the room. Manager said they need to train their staff. What's stopping to train them? Complaints like this? Housekeeping - 0/10 - called housekeeping almost 25 times in 4 days of stay. Not even a single time 6333 responded and called back. Each time I then had to call reception and ask for what I need. All during normal hours. On the last day, housekeeping themselves decided to keep 1 dirty towel for 4 guests. Like really? Are you Novotel or a cheap street side condo? Restaurant / Food - 2/10 - all I could figure out to eat was fruits, rest everything was cold at 930am and all staff were busy within themselves. I spotted a live cockroach in fruits.

Customer review rating 5.0/5

Victoria J. Couples - Confirmed reviews ALL

As a couple who had been booked into a family resort, I was a little worried. However we had a great time, the room was perfect with a beautiful view, we enjoyed a lovely dinner, and breakfast, although at times a bit chaotic with lots of children, was great with lots of choice. However it was the beautiful staff at the resort that made it special, everyone we encountered were polite helpful and friendly, they are a real asset to your business.

Other web-users rate our hotel

  • 805 reviews 8.3/10 Location
  • 1,246 reviews 7.5/10 Room
  • 2,217 reviews 9.3/10 Service
  • 14 reviews 7.1/10 WiFi
  • 597 reviews 8.5/10 Breakfast
  • 479 reviews 6.9/10 Cleanliness
  • 102 reviews 9.3/10 Bar

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