Novotel Phuket Kata Avista Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,141 reviews

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Description

Hotel extras

  • "Modern spacious rooms with extra large comfortable beds & rain shower feature in the bathroom

  • "Situated a quick 5-minute walk to the white sandy beaches of beautiful Kata and Karon beaches

  • "Lounge by the pool, swim-up to the Zing pool bar or visit Canopy Tree Bar for a chilled vibe.

  • "Dine in En Vogue which features a delectable menu of authentic Thai and Int'l favorites.

  • "Sea View, Pool View & Garden View rooms available. Complimentary family setup in family rooms

Our accommodation(s)

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Hotel location

Novotel Phuket Kata Avista Resort & Spa

4 Leam Sai Road, Karon District, Amphur Muang
83100 PHUKET
Thailand

GPS:7.826002, 98.294613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

EN VOGUE RESTAURANT

The All Day Dining restaurant offers a relaxed vibe. It is located beside the lower swimming pool and offers pleasing views of tropical landscape.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,141 reviews

Customer review rating 5.0/5

Simone C. Friends - Confirmed reviews ALL

The hotel was beautiful, but what made the difference was the very friendly and helpful staff, especially May at the reception desk who was very kind, friendly and professional.

Dear Simone, Thank you for your review. We're pleased to hear that you enjoyed your stay and we hope to welcome you back soon. Best regards, Massimo Bernardi General Manager

Customer review rating 0.5/5

Jiene J. L. Families - Confirmed reviews ALL

Pros: - Very friendly and professional front desk staff. - Special thanks to Grace from the reception, who was extremely helpful and even offered us a room upgrade. - Excellent children’s facilities with great kids’ play areas and very nice swimming pools for children. - Shuttle service to the beach is very useful considering the hotel’s location. - À la carte restaurant menu was excellent. - After sharing feedback regarding breakfast on day 4, the chef personally took care of us the next morning. He was very kind, welcoming, and prepared several delicious international and Arabic dishes for us including shakshouka, hummus, feta, and more. This was a very appreciated gesture and significantly improved our experience. Cons: - The hotel is located on a very steep hill, making it difficult to walk up and down, especially for families with strollers or young children. - No assistance with luggage upon arrival, which was disappointing. - The hotel feels quite old and outdated compared to other Novotel properties. - Noticeable humidity smell in several areas of the hotel. - Rooms have outdated decoration. - Beds are very hard and not very comfortable. - Bathroom cleanliness could be improved. - Breakfast buffet is repetitive with almost no daily variation. - International breakfast options are limited and overall quality is average.

Dear Jiene J., Thank you for sharing your detailed observations following your stay with us. We understand that the hillside location may be challenging at times, particularly for families travelling with strollers or young children. The hotel location is indicated on our official channels and shuttle service is available throughout the day to assist guests moving between the property and nearby areas. Regarding the condition of the hotel, the management team is already planning the renovation in phase as part of the ongoing improvement program. Your comments regarding room atmosphere, bedding comfort, bathroom condition, and overall presentation have been noted for further review with the relevant operational teams. In regard to breakfast, the hotel offer everything from Western, Thai, Arabic, Indian, Chinese, we're sorry if you don't find them adequate and we wish you could have let us know at the time. Guest feedback remains important in helping us evaluate menu rotation and presentation standards. Regarding luggage assistance, the hotel experiences high occupancy periods at times and team members may occasionally be attending to other guests across the property. However, whenever the team is present in the arrival area, they will certainly assist with luggage handling and guest support. Best regards, Massimo Bernardi General Manager

Customer review rating 3.5/5

Pratik M. Families - Confirmed reviews ALL

Was good

Dear Pratik, Thank you for staying with us at Novotel Phuket Kata Avista Resort & Spa and for taking the time to share your feedback. We're glad your family had a comfortable stay. We'd love to learn more about what we could have done to make your experience even better. We hope to welcome your family back to Kata Beach soon. Best regards, Massimo Bernardi General Manager

Customer review rating 4.5/5

Nicola J. W. Friends - Confirmed reviews ALL

Staff were fantastic. Always very helpful. Food was great.

Dear Nicola, Thank you for your review. We're pleased to hear that you enjoyed your stay and we hope to welcome you back soon. Best regards, Massimo Bernardi General Manager

Customer review rating 5.0/5

Heath T. Couples - Confirmed reviews ALL

The hotel is in a great position, just far enough away from the crowd and traffic but close enough to the beach shops and restaurants. The pools are a good size and the staff were friendly and engaging.

Dear Heath, Thank you for your review. We're pleased to hear that you enjoyed your stay and we hope to welcome you back soon. Best regards, Massimo Bernardi General Manager

Other web-users rate our hotel

  • 822 reviews 8.2/10 Location
  • 1,291 reviews 7.4/10 Room
  • 2,324 reviews 9.2/10 Service
  • 16 reviews 7.8/10 WiFi
  • 623 reviews 8.9/10 Breakfast
  • 515 reviews 6.8/10 Cleanliness
  • 101 reviews 9.2/10 Bar

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