ibis Styles Phuket City 3 stars

Customer review rating (ALL Rating) 4.4/5 714 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Family Rooms and Family Suites available

  • Near historical Sino-Portuguese quarter

  • Near local markets

  • Near Phuket's business district

  • 10 minutes to Rassada Pier, gateway to nearby islands

Our accommodation(s)

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Hotel location

ibis Styles Phuket City

23 Thawornwongwong Road, Talad Yai Muang
83000 PHUKET
Thailand

GPS:7.87828, 98.394467

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

HARMONY RESTAURANT

The hotel's colorful all-day dining Harmony Restaurant & Bar serves a variety of Western and Asian cuisines, in particular some delicious local specialties. With a convivial atmosphere, it's a good spot for a quick and tasty meal when you need to refuel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  714 reviews

TripAdvisor Rating  4.0/5  205 reviews

Disappointed with room

TripAdvisor rating 1.0/5

Adlineancy TripAdvisor review

The worst experience ever. We booked for double bed room and we were given with wheelchair accessible interconnecting room without informing upon check-in. We called the reception as we didn’t want to stay in accessible room and we were confirmed to move morning 10am. When we called in the morning the response what we received was not at all helpful.. staff is not friendly or empathetic, staff doesn’t care about the customer problems. As they were taking soo long we informed the receptionist to do the room move in our absence as we were heading out. When we came in the evening we were just given the excuse saying they are fully booked. No apologies no empathy nothing. There is no privacy when u are in the washroom..The AC makes some weird noise. Water flows all over shower area after you take shower. This is not acceptable when you stay at brand Ibis. Do not blindly book this hotel because of the name. The staff will just give you random room and lie to you next morning telling all the double bed rooms are accessible rooms and evening suddenly fully hooked. very poor service, staff is not helpful to your problems. They just give any random excuses.. doesn’t do justice to the brand Ibis. Room no 2208

Dear Guest, Thank you very much for taking your time to tell us about your experience at ibis Styles Phuket City. We regret to read that some areas of your stay did not meet your expectations. We take your feedback concerning to the room type booking and the rest of points that you mentioned. We will be sure to share this feedback with the team for our improvement. We hope that this experience will not impair your trust in ibis Styles Phuket City and we sincerely hope that you give us another opportunity to better serve you again in the future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Horrible Experience at Ibis Phuket Old Town

TripAdvisor rating 1.0/5

Master1997 TripAdvisor review

First of While Check-In reception did not inform about the details of about property or the room. Also we were given accessible room even without informing while checkin at the hotel where as we had book for Standard King Room. In addition to this AC Makes sooo loud noice which makes it sooo difficult to sleep peacefully. Room wasn’t cleaned properly having stains in the washroom. Later when calling right after 15-30 minutes reception staff informed us to call in the morning at 10:00 to move the room which never happened and after following up multiple time they kept on saying let me check… While going out for city tour we informed Reception staff that bags are kept packed you can move the room and we’ll collect the key once back. Later in the evening when we came to check at the reception we were informed they kept us in the same room. No change at all. Very Pathetic service.

Dear Guest, Thank you very much for taking your time to tell us about your experience at ibis Styles Phuket City. We regret to read that some areas of your stay did not meet your expectations. We take your feedback concerning to the room type booking and the rest of points that you mentioned. We will be sure to share this feedback with the team for our improvement. We hope that this experience will not impair your trust in ibis Styles Phuket City and we sincerely hope that you give us another opportunity to better serve you again in the future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

well located

Customer review rating 4.0/5

Pansak Solo - Confirmed reviews ALL

good room and service but it was quite noisy in the night

Dear Pansak, We very much appreciate your comments regarding your stay at the ibis Styles Phuket City. We are pleased to read that the hotels rooms and service were both plus points during your stay. We take your comments regarding noise disturbances on board and we will endeavor to find a solution to this challenge. We hope we can welcome you back again and deliver you a 10/10 experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Good Stay

Customer review rating 4.0/5

Susanna J. Couples - Confirmed reviews ALL

Room clean n strong air con n friendly staffs

Dear Susanna, We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you enjoyed your stay with us and that the room cleanliness and staff service were all aspects you found positive. We all hope we can welcome you back soon for another positive experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Wonderful stay

Customer review rating 5.0/5

Satya Couples - Confirmed reviews ALL

Checkin was smooth, staff was friendly and attentive , best experience that a couple or friend would expect

Dear Satya, We very much appreciate your comments regarding your stay at the ibis Styles Phuket City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also happy to read that your experience with our front desk team played a key part in your satisfaction. Thank you for your kind feedback, and we hope to see you again very soon Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

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Other web-users rate our hotel

  • 663 reviews 8.8/10 Location
  • 786 reviews 6.5/10 Room
  • 628 reviews 8.9/10 Service
  • 7 reviews 9.2/10 WiFi
  • 395 reviews 7.6/10 Cleanliness
  • 372 reviews 3.8/10 Comfort
  • 269 reviews 8/10 Breakfast
  • 166 reviews 8.5/10 Vibe

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