Avista Grande Phuket Karon - MGallery 5 stars

Lovely hotel - great location - the only down fall was the disinterest of the kids club staff. My daughters love to go to a kids club for an hour or two in the day to escape the sun but they didn't like the kids club at this hotel. The girl working in there ignored the children and sat on her phone. I asked if there were any activities for the children and she said 'no' probably would not return to the hotel for this reason

We stay from 5/2-7/2 overall the swim pool is good, car park is good, service is good, but the room air conditioner was really bad, we stay in room no.1310 , the air conditioner was out of working at the first night, we called to to reception, the engineer made it soon, but at the second night had the same problem, and the air conditioner was very noisy......

Nice clean hotel with tasty food but.. just from the beginning we were forced to pay extra 5000thb for two small kids saying that our reservation is for 2 adults and no kids - our booking reservation clearly said that our room was booked for 2 adults and two small children-our explanation was not accepted and we were forced to pay extra for upgrading room - this was really bad impression for us. When we tried to explain that via booking - booking said that hotel charged us for upgrade and that we could stay with kids in our previous room - what was not truth. This is really disappointing treatment. Apart from that there was a lot of misunderstanding what was included in room rate and what not. For example additional payment for drinks in included lunch or dinner. I understand that alcohol is paid additional but glass of juice or tea? Menu for the dinner of lunch - each day we were getting different menu by the stuff and when we asked why they asked for a room number and then came back with short version of “two-page” menu taking back previous menu. It was really confusing. This should be better organized. Hotel clean with friendly stuff, good location and perfect room cleaning.

We stayed in the hotel for 2 weeks and it was absolutely stunning. One of the best breakfast buffets we have ever experienced. The pool area was exquisite. Nothing was too hard or too much trouble for any staff member. We thoroughly enjoyed our stay

Beautiful room, great location, attentive staff. Minor issues with broken soap dispenser- asked for replacement three times on different days. Restaurant mix up of meal which I tasted and then they gave to another table- shocking. Everything else was fantastic.

Fantastic facilities, a great pool and pool bar. Beautiful rooftop views of the Andaman sea and also the back of the Big Buddha. Friendly well spoken staff, especially at the pool bar.

Fantastic 3 days long weekend, nice hotel with friendly staff. Good location close to the long Karon beach.

Breakfast was good and staff is friendly and helpful

The hotel is beautiful. The only thing we got a room with no view to the sea.. That was disappointing for us.

We had a great welcome at the Hotel with a outstanding upgrade on level four on a large room with balcony and Jacuzzi. We are used to those standards as I am ALL Platinum member since a long time. Unusual guest habits arisen with visiting in the evening time the roof top lounge(Executive lounge) in shorts and flip-flops from the beach as you should wearing smart and casual outfits especially for the evening. Dress code should be supervised by the staff in general. It’s sad to see abnormal behaving from Russian and Chinese customers as we are in a 5***** Hotel. As we’ve been on a half board reservation, the week was not easy and we expected better. Portosino Restaurant did not had enough customer visits at night and staff could not done their bests but we received nethertheless a good service. I give my warmest regards to the staff and the assistant manager MR.Raju for their great job. Thanks a lot and good luck in Phuket with your new customer selection.

Wonderful holiday with gracious and gentle staff.

We stayed at the Acosta Grande Phuket on our Honeymoon and were extremely satisfied. Large infinity pool with plenty of chairs, rooftop bar with great view of the ocean, and larger than average rooms. We arrived early and departed late and the hotel was very accommodating to provide a room as long as possible. Other patrons seemed to be mostly families, not a “party by the pool” crowd, which was fine by us. Our ground floor room had a large balcony (not ocean view), which was great. Our only complaint was that the bedspread when we got to the room was dirty and it took several requests to get it cleaned/replaced (probably a language barrier issue).

We had a wonderful time at the Avista Grande. It was the perfect sized hotel with wonderful facilities and perfectly located - close enough to everything yet quiet enough to enjoy the relaxation.

We had a great stay. The staff are friendly, the food excellent, the pool is fabulous & rooms are a great size & very clean

We are extremely satisfied with the food (a la crate) at the restaurant (forgot the name). We have stayed in the pool access room and it is too good that the pool outside our room is separated from the main pool which allowed more privacy. Location is excellent.