Avista Grande Karon Resort & Spa Phuket - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.7/5 996 reviews

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38 Soi Luang Phor Chuan Soi 1, Karon District, Amphur Muang, 83100 PHUKET, Thailand

Description

Hotel extras

  • "Most modern and spacious rooms in Karon Beach, Phuket, starting 53 Sqm. Spread out & unwind."

  • "Memorable moments featuring Phuket-style High Tea, Thai cooking class & floating breakfast"

  • "Prime location, just a 2 minute walk to white sandy Karon Beach and Kata shopping center"

  • "Enjoy Fun-filled activities & kids meals with MyKids package - a family friendly atmosphere".

  • "Romantic dining at CHAR'D Grill & Portosino Restaurant- Phuket's Popular Dining Destinations"

Our accommodation(s)

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Hotel location

Avista Grande Karon Resort & Spa Phuket - MGallery Collection

38 Soi Luang Phor Chuan Soi 1, Karon District, Amphur Muang
83100 PHUKET
Thailand

GPS:7.831347, 98.296693

Telephone
Fax +66 76 302 661

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  996 reviews

TripAdvisor Rating  4.8/5  3,141 reviews

Certificate of excellence 2025

Nice hotel but needs some areas to be addressed

TripAdvisor rating 4.0/5

Angela T TripAdvisor review

We have just enjoyed a fabulous ten days in Karon, the hotel is nice, clean and the staff are so friendly and can not do enough for you. The pool is nice and there are lots of places to sit and relax , we especially liked the roof top garden area for sunbathing. Breakfast was good and staff work hard to keep things running smoothly. We stayed half board and this gave us the option of having breakfast and lunch or breakfast and evening meal each day. The menu was the same for lunch and evening and not very big, we like to eat out a lot and just have half board as a 'back up' so this was ok. However if you planned to stay in the hotel each day to eat your evening meal I think you would very quickly get tired of the menu and find yourself repeating meals. We did also find it very strange that a drink was not included with your half board lunch or evening meal and you have to pay extra for this?? I have never experienced that before in a hotel, surely your meal should come with a drink? Even if it's just a soft drink! There were a few occasions when a meal we ordered was forgotten about and one of us would have our meal and the other didn't arrive until one of us had eaten, which was strange when the restaurant was never busy? We ate downstairs at the Chard grill restaurant on our last night as a treat (it's quite expensive) again our steaks arrived and 10 minutes later we were still waiting for the side dishes, by the time we had asked for these and they eventually arrived our steaks were cold..granted staff could not apologize enough and they did give us a discount off the bill but this is what we found on a few occasions at the hotel. There is a huge problem with poolside bed hogging that the hotel really needs to get on top of..towels would be laid out on beds at 8am and then people wouldn't actually be by the pool for sometimes hours later, this is really not acceptable and needs to be addressed. My only other 'gripe' was that we had travelled from the UK on a 12 hour flight, very tired, feeling messy and our room was not ready for over 2 hours! We have never experienced this in a hotel on holiday, we were offered to use the restaurant or the pool while we waited but this really isn't acceptable,.people should not have to wait after a long haul flight..we were having to open our suitcases to find clothes to change in to and to freshen up in the hotel lobby, use a poolside toilet to freshen up and change and then just sit and wait when exhausted. The hotel is very close to the beach, looks lovely and the best thing is the staff but pool bed situation needs sorting, the wait for rooms to be ready needs to be looked at, drinks should be included with your meal when half board (even just one soft drink) and a little more organisation in the restaurants.

Poor room cleaning

TripAdvisor rating 4.0/5

P4133GFjuliak TripAdvisor review

Overall, the hotel is not bad; everything went well at reception, both upon arrival and departure. The restaurant is also good, the only thing is that you have to ask boiled eggs, it is not on the tables with all meals. you have to ask for them every time. Not everyone knows this, and many of guests kept asking us, "Where do you get hard-boiled eggs?" In all hotels, they're just there for you to grab. It's very strange for Thailand that there's no red fish for breakfast, no Benedict with Salmon. What I really didn't like was the room cleaning. It was just awful. One maid cleaned more or less, but the others either didn't bring towels, we were left without towels, or didn't bring tea and coffee, and no one washed the coffee table at all. The bed linen was all stained. We met a family from Canada, and they had a big fight about it right there. The hotel isn't cheap, 5*. You need to maintain the standard, hold meetings, and teach them how to clean rooms.

Dear Julia K, Thank you for sharing your feedback with us. We are pleased to hear that your experience at reception and in the restaurant was positive, and we truly appreciate your input on the breakfast options. We will review the availability of boiled eggs and consider adding more variety to the breakfast. However, we sincerely apologize for the issues you experienced with room cleaning. This does not meet the high standards we strive to provide, and we are deeply concerned by your comments. Please rest assured that we will address this matter with our housekeeping team, ensuring better attention to detail, including towels, tea/coffee supplies, and cleanliness of the room. We will also take steps to ensure that our team is properly trained to maintain the quality of service expected at a 5-star hotel. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Rahul Singh Hotel Manager

The best hotel

TripAdvisor rating 5.0/5

Fatima L TripAdvisor review

We stay at Acosta Grande Karon! This hotel very good service and great hospitality from staff especially lobby staff Sun Rena

Dear Fatima L, Thank you so much for your wonderful review! We are thrilled to hear that you had such a great experience at Acosta Grande Karon. It’s fantastic to know that our staff, especially Sun and Rena at the lobby, made your stay even more enjoyable with their excellent service and hospitality. We truly appreciate your kind words and hope to welcome you back for another amazing stay in the future. Sincerely, Rahul Singh Hotel Manager

Customer review rating 4.5/5

Nidhi S. Families - Confirmed reviews ALL

Our stay at Avista Grande Phuket was wonderful. The property is well situated overlooking the Karon beach !! The food was great and we appreciate the personal hospitality extended by Mr Jayant and team, offering us the best from the menu in all inhouse restaurants!! Thanks for that !

Dear Nidhi S., We very much appreciate your comments regarding your stay at the Avista Grande Karon Resort & Spa Phuket - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, We look forward to welcoming you back again for more unforgettable moments in the future. Sincerely, Rahul Singh Hotel Manager

Not 5*

TripAdvisor rating 3.0/5

KBKBKBKBKBKB Couples - TripAdvisor review

Purportedly 5*, sorry but 3* at best. Dated, average facilities, disorganised staff, difficult to get bookings to dinners, spa, treatments etc, concierge not very helpful with outside activities etc. Completely overpriced for what you get. Try elsewhere.

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Other web-users rate our hotel

  • 1,048 reviews 9.4/10 Location
  • 1,518 reviews 8.8/10 Room
  • 1,986 reviews 9.3/10 Service
  • 15 reviews 5.9/10 WiFi
  • 842 reviews 8.7/10 Food
  • 810 reviews 9.1/10 Breakfast
  • 653 reviews 8.8/10 Pool
  • 645 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.