Novotel Phuket Phokeethra Hotel 5 stars

I personally believe it’s the best Novatel in Thailand. The rooms, cleanliness, Quality of food And the fact that it has International staff makes are uniquely warm and inviting. The international staff. I would have to say, is the main reason I extended my initial stay from a couple of days to making at our hub while in South Thailand and staying there for a few weeks.

I had a great time at your hotel, staff were friendly, went out of there way to talk to me everyday and your managers were awesome, I will be staying with you again, I had stayed there for 16 days and felt like I was at home.

This wasn't my first stay at this hotel, however, I was once again surprised by the warmth and friendliness of the staff at Novotel Phuket Phokeethra, which made me feel welcome and well looked after. My room, as usual, was comfortable and I had a good night sleep, the internet was fast and I was able to work for a couple of hours in the evening. A great stay and I will come again.

Good overall but shouting by certain guests and children running around during breakfast was irritating. There were also similar problems at the pool. For a hotel charging these prices the management need to address these issues. We're aware that some of these guests come from countries that have an emerging middle class but this is not an excuse for bad behaviour.

I and my husband felt the sincere welcoming and services from all the staff at Novotel Phokeethra Phuket.

Convenient check in Good spacious room Great buffet breakfast

Good But Not 5 Stars Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious. Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.

Very satisfied, thank you khun Cedric for helping us arrange the room. The staff was friendly and accommodating, the room was great, facility was great. Location was superb, and extremely value for money. However, we will give a 10 if these following problems can be fixed and they should not be too difficult to fix 1) We dropped something to the bank of the sink and could not pick it up, there was also some trash items from other guests in the back of the sink where one's hand cannot reach. Maybe a cleaner can make sure to clean the back of the sink and pick up the items every time she cleans to room? 2) There were sometimes no hot water, or only hot water with no cold water. Maybe a staff can check on this? 3) The restroom is also very hot in the morning from the sun coming from the East so a curtain could help. 4) The arrow signs on the floor in parking lot was confusing, because the old signs are still visible especially when when light reflects on the old arrows, so arrows point in both directions. Maybe the old signs need to be cleaned properly?

As usual, your service staff was excellent. They went out of their way to be accommodating. Special mention for asst manager BB. There was a full range of toiletries. Your breakfast was very good.

Few things that happened 1. Upon arrival, room was not ready(which is fine). Said that room was being tidied. Went up to room to find the the room totally not ready at all. House keeping was called to tidy up the room. After they left, I checked the room, it wasn’t clean at all and there was Rubbish here and there 2. Room walls were thin. All the while could hear the opposite room people making noise and talking really loudly. Maybe due to connecting doorS 3. Paid nearly $60sgd for the New Year’s Eve party which consisted of poorly poorly poorly prepared food, “bbq”. Alcohol and drinks were constantly empty. Bartender pretended to hear you but just didn’t care. Horrible experience. Would not consider staying at novotel again. Considering it is a 5 star hotel, probably performed like a 3 star.

Not very good

Everything is great and even beyond my expectations. Room is nice and clean. Bed and pillows give us very night sleep. Bathroom is spacious and perfect. The staff is so helpful that I regret I didn't ask for his name.

Right at Phuket town and near by street market and China town

Very happy with the whole staff from the manager OAT to the concierge PHASKA. They were more than happy to go the extra mile to help us with all our queries and our needs. Even the 2 interns who had just arrived tried to help us as much as possible. Great hospitality overall. We would highly recommend it!

Everything was proper. The hotel was not a luxury but satisfied utilities to use we were happy about that. Rooms were full of all the necessary facilities. The staff made us happy with their services. It was totally satisfied to stay for me as well.