Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 495 reviews

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

ALLSAFE approved hotel

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  495 reviews

TripAdvisor Rating  4.5/5  204 reviews

Unforgettable Experience

Customer review rating 5.0/5

Poppyley Families - Confirmed reviews ALL

My family and I arrived at the lobby which was so beautifully decorated and clean. We then were warmly welcomed by Khun Pear who also checked us in and explained all the facilities in no time at all. The bellman who took our bags was so friendly and attentive too. We had the best sleep in a long time. The next day we were spoilt with a well presented breakfast buffet and top quality service provided by Khun Jack and his team. (Special thanks to Khun Arm, Tor and Fadil who went above and beyond) The team also took the time to surprise me with a cake on my birthday, how sweet! The cocktails and views were breath taking at the sky bar. A big thank you to Khun New who looked after us so well. Also special thank you to HK team Khun Pakkard and Khun Nok for spotlessly cleaning our rooms with such care. Last but not least a massive thank you to Khun Paul, for a magnific experience. We look forward to returning again soon.

Dear Khun Poppyley, Thank you so much for your kind review of our hotel and for taking the time to mention the team members who played a part in making your experience a positive one. We will be sure to thank them all personally for their service and this will serve as a reinforcement to encourage them to continue to strive to deliver a positive experience for all of our guests. We are all thrilled you and your family enjoyed your stay and hope you can visit us again soon. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Convenient location for my Phuket Office

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Business travel so needed a bed with clean room and hot shower which was provided. Bed was not to my taste in terms of comfort. Shocked at the cost of drinks in the rooftop bar.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are pleased to read that overall the hotel ticked the boxes of what you were looking for. If possible it would be great if we could get your bed preferences so that we can try to better deliver on your next stay. We can also add these details to an ALL membership profile so that all of our hotels worldwide can recognize this preference. We take you feedback concerning the competitive rates of our roof top drinks on board and have already begun revising our prices to be more inline with the market. We hope we can welcome you back again and deliver you a 10/10 experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Good stay

TripAdvisor rating 4.0/5

serge g TripAdvisor review

Overall, very good stay. Thanks to Paul (manager) and his team they know how to make guest feel at home and special. I m accor platinum and we had many advantages like a free massage. We could count on the front desk support and reactivity. We had a very nice big and comfortable room ,with a view on the phuket town. The hotel is clean and the location is close to phuket old town and all shops and restaurants. Breakfast is good however the juice should be changed. My recommendation would be to provide fresh juices with seasonal fruits. We enjoyed several times very nice massages in the hotel spa. Thank you Ammy for your care and professionalism.

Dear Serge, We are very happy to have welcomed you to our property and we are so pleased that you found the teams service and in particular Khun Ammy to be one of the positive points to your stay. We are pleased that you found the room to be spacious and comfortable and the hotel to be clean and well located. We are currently updating our breakfast and have just added a fresh juice that rotates daily. We all hope to welcome you back soon for another positive experience. Kind Regards Paul Smith

Good location and breakfast in Phuket

Customer review rating 3.5/5

Zied Families - Confirmed reviews ALL

Good location in Phuket town. Very good breakfast variaty and quality. Smiling and helpful staff. General Manager present with guest during the morning. Very good rooftop. Pool very cold without proper setup. Room cleaness is bad (one of the worst I experienced), sewage smell coming out of lavatory sink ( you can imagine how you start your day!!!) No kids play area which is needed after a long day in Phuket.

Dear Blooms, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are pleased to read that the hotels location to local amenities was a plus point to your stay. We are also pleased that the teams service and the breakfast variety added to your enjoyment of your stay. We do however take your feedback regarding cleanliness on board and will improve our standards accordingly. We hope we can welcome you back again and deliver you a 10/10 experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

Well located

Customer review rating 4.5/5

Keqin Friends - Confirmed reviews ALL

Perfect location for the tourists. Excellent customer service. The relaxing atmosphere

Dear KEQIN, Thank you for the review of our hotel. We are glad that you enjoyed your stay with us and the location and customer service were both highlights of your stay. We all hope to see you again very soon for another positive experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra & ibis style Phuket City Email: H9…

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Other web-users rate our hotel

  • 170 reviews 8.8/10 Location
  • 223 reviews 8/10 Room
  • 256 reviews 8.6/10 Service
  • 117 reviews 7.3/10 Cleanliness
  • 88 reviews 8.2/10 Breakfast
  • 53 reviews 5.2/10 Amenities
  • 37 reviews 4.1/10 Pool
  • 7 reviews 4.3/10 Beach

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