Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.6/5 674 reviews

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Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

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Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Amor Restaurant

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  674 reviews

TripAdvisor Rating  4.6/5  462 reviews

Certificate of excellence 2025

Horrible

TripAdvisor rating 1.0/5

Sg L TripAdvisor review

⭐️ Very disappointing review – avoid at all costs I stayed at the Novotel Phuket City Phokeethra and my experience was extremely poor. Upon arrival, I left a €108 security deposit, which was never refunded. Despite sending several emails to the hotel, I received no response. I also tried contacting Accor's WhatsApp support, again without any reply. Faced with this complete silence, I am now forced to go to the police station and the government website to report what I consider to be dishonest behavior. In addition to this serious problem, the hotel's cleanliness was unacceptable for an establishment of this standard. My room was dirty, with sauce and food stains on the furniture. This is simply unacceptable. Another shocking point: I was charged €75 to wash just one kilo of clothes, which is completely excessive and has never happened to me in any other hotel, even high-end ones. In short, between the non-refundable deposit, the total lack of communication, the filth, and the exorbitant prices, this hotel is absolutely not worth it. I strongly advise against staying there.

Customer review rating 5.0/5

Frederic M. F. G. Friends - Confirmed reviews ALL

Grand hotel au centre de Phuket town. Chambres confortables et service impeccable et amical

Customer review rating 4.5/5

Man W. L. Friends - Confirmed reviews ALL

Room upgraded when arrived, staffs are helpful. Room is not very big but well furnished.

Customer review rating 5.0/5

Maxim V. Solo - Confirmed reviews ALL

I was absolutely amazed by attention from every member of stuff from reception to rooftop bar and kitchen. It made my stay a true pleasure.

Customer review rating 4.5/5

Barry J. B. Couples - Confirmed reviews ALL

Lovely hotel, our room and the communal spaces were all well kept. Staff were friendly and helpful.

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Other web-users rate our hotel

  • 527 reviews 9/10 Location
  • 693 reviews 8.2/10 Room
  • 818 reviews 9.3/10 Service
  • 14 reviews 8.3/10 WiFi
  • 336 reviews 8.2/10 Cleanliness
  • 298 reviews 8.6/10 Breakfast
  • 117 reviews 9.6/10 Bar
  • 87 reviews 3.4/10 Pool

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