Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.6/5 711 reviews

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Novotel Phuket City Phokeethra - Image 1
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40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang, 83000 PHUKET, Thailand

Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

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Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Telephone
Fax +66 76 397 700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Amor Restaurant

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  711 reviews

Customer review rating 3.5/5

Ng S. L. Couples - Confirmed reviews ALL

Hotel may look luxurious yet some amenities are rather old. The room has a fridge yet no freezer. And the shower tap only allowed water to flow out from the ceiling fixed tool and not the hand-held which was not working. Also, air conditioning was not really working well. And though we had displayed the "Do not disturbed" sign as we do not required any cleaning of the room yet we received a note to say that they could not clean up our room. Even when there was a display sign in room on environmental responsibility. This is quite a poor contradicting service from such a hotel. Lastly, when we checked into the room found only half a roll of toilet paper was prepared. We had booked the room for 3-nights and given just that little toilet paper to use? Or to expect customers to keep calling housekeeping for amenities time again and again? Isn't that a poor service?

Dear Ng S. L., Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments as they help us improve and ensure that our service consistently reflects the standards we strive to deliver. Please accept our sincere apologies once again that several aspects of your experience did not meet expectations. We regret the inconvenience caused by the condition of certain room amenities and the confusion regarding the Do Not Disturb sign. Your invaluable comments have been addressed with our team to prevent any similar oversight in the future. We sincerely hope to have the opportunity to welcome you back in the future where we can provide a much more comfortable and seamless stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Customer review rating 5.0/5

Ann G. Couples - Confirmed reviews ALL

Great Location, Large comfrotable room, fantastic breakfast, extremely helpful courteous staff. Could not fault my stay.

Customer review rating 4.5/5

Tirumala P. B. Families - Confirmed reviews ALL

Enjoyed Old city market in reachable distance

Customer review rating 3.5/5

Aditi M. B. Families - Confirmed reviews ALL

Breakfast buffet spread can be worked upon, more of vegetarian and Indian options. Staff was okay. But not proactive expect a better service from Novotel as a brand.

Dear Aditi M. B., Thank you for taking the time to share your feedback with us. We appreciate your comments about our breakfast buffet and your suggestion to include a wider variety of vegetarian and Indian options. Your comments are invaluable and they will be certainly shared with our team as we continuously look for ways to improve our offerings and better meet the preferences of our international guests. At the same time, please accept our sincere apologies if our team appeared less proactive than anticipated. Delivering attentive and engaging service is very important to us, and your comments will be shared with our team to reinforce the standards our guests expect from the Novotel brand. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future with an even more enjoyable experience. Warm Regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Customer review rating 2.5/5

Nadine M. H. Families - Confirmed reviews ALL

The hotel is ok. But it feels like it needs some love. There is no atmosphere, passion from the decor to the staff. It is not unfriendly but not outstanding.

Dear Nadine M. H., Thank you for sharing your valuable feedback with us. We truly regret that the atmosphere and overall experience did not meet your expectations. Your kind comments regarding the ambience and service are sincerely appreciated and will certainly be shared with our entire team as we continuously strive to enhance the guest experience. We hope to have another opportunity to welcome you back and deliver an even more memorable stay. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Other web-users rate our hotel

  • 532 reviews 8.9/10 Location
  • 703 reviews 8/10 Room
  • 908 reviews 9.3/10 Service
  • 11 reviews 7.7/10 WiFi
  • 345 reviews 8.5/10 Breakfast
  • 339 reviews 7.2/10 Cleanliness
  • 136 reviews 9.3/10 Bar
  • 102 reviews 4.8/10 Pool

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