Novotel Phuket City Phokeethra Hotel 5 stars

I stayed at Novotel Pokeethra for 7 days during my sandbox quarantine. The hotel is located in the heart of downtown Phuket which is super convenient. You can walk to Robinson shopping mall, 7-11, drug stores, street food, and Old Town walking street. The facility is clean and well equipped. What I love most is the staff there. Everyone treated me so well. They were very friendly, polite, & helpful. If I had one complaint, it would be food at the hotel. I ordered seafood dishes that were just ok. To be honest, I expected much fresher seafood for being in Phuket. My favorite was the freshly juiced carrots!

I was upgraded to the Novotel from the Ibis Styles and am very appreciative. The breakfast arrangement was good and the restaurant/bar staff were nice. Front desk staff were kind and very accommodating.

Stayed for 14 day Phuket Sandbox period, so obviously would be different in normal times. The hotel was clean an spacious, as were the rooms. Wifi is very 'variable' - ok some days, but very poor on others. Since I had some tele-working to do, this was frustrating. In this day and age, a 5 Str hotel really needs top-class Wifi. the room air-con was efficient but too noisy to use at night (ok in August - which is cold) but could be a problem in hotter months. Breakfast had a reasonable selection but a bit limited for a 5 Star hotel and I found it repetitive for 14 days (just as an example, the same fruits - just 4 of them - served every day). Breakfast staff could have been more watchful with some clients who didn't wear masks properly (or sometimes at all). The pool was pleasant but a bit too cold. Restaurant closed .... not a COVID regulation (as open in other hotels) ... so I assume as a cost-saving measure due to low occupancy? - again, not what I would have expected at 5 Star. Best thing in the hotel - the front desk staff ...... really willing to help with any problems: flexible, efficient and friendly. Especially Na, who despite very long hours always had a smile and really gave the impression of wanting to make our stay happy. She is a credit to Novotel and a real asset.

It was a very nice experience, the hotel is comfortable and all the staff are friendly, the lobby is quiet, the restaurant serves delicious food, and the terrace bar is amazing. The view of the city is wonderful. I loved everyone and cried when my hotel stay ended.

Everyone was great and very helpful. Cedric runs a good hotel.

The staff have gone the extra mile to assist us in navigating the Sandbox ever changing rules to make the trip possible. From the General manager to every front line hotel staff, and the restaurant manager and staff, they put in 100% effort to make our stay as comfortable as it can be. Thumbs up to the health, hygiene and safety protocols and practices in place. They’re clearly well thought out instead of ticking the boxes practices. In short, we’re very impressed with their level of service, especially during this difficult time.

Even in the middle of the COVID crisis, when the Phuket Sandbox opened up I needed to renew my passport. The hotel was perfectly located for the 'old town' Phuket. The staff were extremely helpful with taxi services to and from the consulate and the hospital for CPR checks as well in order to enable my return. The standard of service across the board at this hotel is excellent and the way all hotels should be. Thank you so much. My 'go to' place whenever returning to Phuket.

Very friendly and service minded staff

We had a pleasant stay at the Novotel Phuket City Phokeethra Hotel. What impressed me the most was the personalized service, which made our stay memorable. The whole team was amiable. And especially Sea, Jack and Joe were outstanding. And the Estrela Sky Lounge was a cool place to spend evenings with delicious local food and drinks over Phuket sunset vistas.

Excellent located hotel in Phuket Town. Rooms were spicy and clean. Staff was very kind and helpful. Check in and out were efficient. I came earlier that expected and before check in time, but the room was arranged me quickly, and I really appreciated it after a long flight.

Good But Not 5 Stars Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious. Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.

PROS: Nuchanat ('SEA') was friendly and extremely helpful during Check-in, assigning an excellent room and assisting me in making arrangements for a departing ferry. She was also helpful in addressing a few minor in-room corrections required. The hotel location was excellent for accessing local area attractions. The lobby and common areas were well-kept, clean, and inviting. Breakfast and the restaurant were excellent! Housekeeping was on-target and excellent (Thanks 'Ji'). CONS: None

Concierge non existent. Front desk knowledge of neighborhood poor. Hotel’s map of Phuket town is microscopic. Difficult for seniors to read. My wife and I were met on arrival at the Phuket Airport by pre- arranged Hotel transport which was fine. However the hotel transport to the airport on departure was bad. It was not their hotel vehicle. The car’s air condition was not working and the driver kept wanting to stop the car by the roadside to fix the air conditioning but to no avail.

I stay at top floor at this hotel. There is a bar above my room. Big music had continued unitl 1:30am, and I could not sleep on that night and had cold at that night. Only front manager sent me a message next day for their apology with some fruit. When I checked out the hotel, no one know what was happened at the night, no communication among staff. Cannot believe it!!

Good rooms good food good service from restuarant But on check out the total confusion of my account was unbelievable I am still to angry to .Since this stupid review site wants 200 characters I have no more to say at this time except I am still in disbelieve