Novotel Phuket Phokeethra Hotel 5 stars

Customer review rating 4.5/5 651 reviews
Novotel Phuket Phokeethra
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+ 25 Services
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Phuket Phokeethra

40 Chanajaroen Road
Tambol Talad Yai
Amphur Muang
83000
phuket
thailand

Tel: +6676397777

Fax: (+66)76/397700

Contact email

Check-in from 14h00

Check out up to 12h00

  • PHUKET BUS STATION :   850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS :7.879267, 98.394881

Our accommodations

Accessible room

Superior 1 King Bed

  • Max. number of persons: 4
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bottled water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Superior Twin Beds

  • Max. number of persons: 4
  • Area: From 30
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Executive Room 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Executive Room Twin Beds

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 53
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 70
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

AMOR

Type of cuisine: International

The All Day Dining restaurant serves breakfast, lunch and dinner. Asian, European,Thai cuisine are available in both buffet and a la carte formats.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUA

Photo non contractuelle / Strictly non binding

The Lobby Lounge serves hot and cold refreshment, including liquor, beer, wine and cocktails. Light snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESTRELA

Photo non contractuelle / Strictly non binding

The lounge offers a variety of delectable drinks. The perfect place to chill out and enjoy the panoramic views of the sea and mountains.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 935

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

651 reviews

tripadvisor

TripAdvisor Rating 4.5/5

172 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.5/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

Very clean and spacious rooms. Great amenities, very friendly and professional staff

Good location

Customer review rating 4.5/5

Norwin Business - 22/02/2020 Confirmed reviews ALL

Although it is only 1 night stay but it was a pleasant experience. The room is clean, neatly prepared and good size

Dear Norwin H., We are delighted to read your comment and to learn that the cleanliness of the room, its size and facilities were up to your expectations. Thank you so much for taking the time to share with us your experience and feedback regarding your stay at the Novotel Phuket Phokeethra. We would be really honored if you will give us the chance to welcome you back soon in our beautiful island of Phuket. Kind regards, Guest Relations Team

Well located

Customer review rating 4.5/5

Denise Business - 22/02/2020 Confirmed reviews ALL

The Evian water shouldhave mentioned that it is not complimentary, as it is next to the bed and I accidentally drank it half asleep.. The local water tasted like tap water .. terrible To be charged for a laundry bag was also surprisingly.. Other than that , polite and helpful staff.

Do not subscribe my to unwanted programs and emails

Customer review rating 4.5/5

Someone W. D. L. E. Business - 20/02/2020 Confirmed reviews ALL

Don’t force me to leave my e. at checkin then subscribe me to programs I have zero interest in, then make it difficult to unsubscribe from these programs. I attended your hotel chain as part of my job, not choice, which you checking know. I’m not a holiday or business traveller looking for deals on my next trip.

Dear Jarrod M., We are really sorry that you felt forced to give your e. address. We ask it in case you forgot something in the room. After check out time, this is the only way by the one we can contact you to return your belongings to you. Please accept our apologies for the emails you has received, we pledge to stop the process. We hope you next stay will be even more pleasant than the previous one. Sincerely, Guest Relations Team

Very convenient location, family atmosphere in a big branded hotel mainly because of the staff working there

Customer review rating 4.5/5

Petr K. Business - 20/02/2020 Confirmed reviews ALL

I stay in a lot of big hotels around the world because of my work, but I will always be very happy to come back to your hotel mostly because of amazing staff working there. But not only that, hotel is very well equipped, nicely designed and always very clean. Rooms are big and nice. Location is perfect if you want to have a bit of local feeling, eat good food and if you don’t mind taking a scooter, shuttle or taxi to the beach.

Dear Petr K., Thank you so much for taking the time to post such a glowing review. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. All the team members would like to thank you for choosing Novotel Phuket Phokeethra - we hope to have the pleasure of welcoming you back again. Kind regards, Guest Relations Team

Excellent helpful staff

Customer review rating 4.5/5

Lisa G. Business - 18/02/2020 Confirmed reviews ALL

Clean room Extremely clean floors

Dear Lisa G., Thank you so much for your great review regarding the cleanliness of the Novotel Phuket Phokeethra. It was a pleasure for us to welcome you an we are really happy to read that you shared this pleasure with us. We can not wait to welcome you back soon in the heart for the charming Phuket Town. Kind regards, Guest Relation Team

Great comfortable stay.

Customer review rating 4.5/5

Kenneth Friends - 16/02/2020 Confirmed reviews ALL

Service was excellent, every staff were doing their part. Greeting guests all the time. The hotel looks fresh

Dear Sua Sai Kenneth K., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. We took a lot of pleasure to welcome you and we are delighted to see that you enjoyed your stay with us. You can be sure that we have shared your comment with all of our team members. This is the best encouragement they can get in their working life. And concerning the hotel facilities, we also are pleased to learn that they were up to your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team
Customer review rating 4.5/5

Gilles S. Friends - 15/02/2020 Confirmed reviews ALL

Very nice hotel. The hotel employees were all very courteous and helpfull.

Dear Gilles Albert S., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments that you enjoyed your interactions with our team members. Please rest assured we have shared your remarks with the entire team and they were to hear your feedback. Positive reviews push them every day to surpass themselves and give their best in their working life to deliver you an unforgettable stay. Thank you again to encourage the team and for choosing Novotel Phuket Phookethra. We are looking forward to welcoming you back soon in our tropical paradise of Phuket Island. With kindest regards, Guest Relations Team

Good service and location

Customer review rating 4.5/5

Cindy Friends - 13/02/2020 Confirmed reviews ALL

All the staffs are nice and friendly. The location is very close to the Old Phuket Town, which has a lot of good restaurants and shops.

Dear Cindy Chung Hin Y., We are pleased to read that you enjoyed your stay with us at the Novotel Phuket Phokeethra. We are also delighted to learn that the hotel location was up to your expectations and that you enjoyed the surrounding area and its restaurants. We hope you will give us the chance to welcome you back soon in our tropical paradise of Phuket Island. Kind regards, Guest Relations Team

Good stay

Customer review rating 4.5/5

Ravikiran B. Families - 09/02/2020 Confirmed reviews ALL

Good location, nice experience

Dear Ravikiran B., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Dirty

Customer review rating 4.5/5

Angie Business - 03/02/2020 Confirmed reviews ALL

The hotel is alright, the staff is friendly. But the rooms should really get cleaned more properly. When I stayed there last time my towels didn’t get changed, one towel was even full of makeup and they just folded is as it’s clean. This is more than disgusting and kinda rude towards the new guests giving them towels like this. Also there’s always some hair on the floor in the room so the hygiene should definitely get improved

Dear Angelina S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Concerning the cleanliness problem, you can be sure that we have shared you comment with the department concerned to ensure it will not happen again. You comments are our best tools to continually improve the quality of the services we provide, so we would like to thank you again to take part of this process by writing us constructive reviews. We hope you will give us the chance to better serve you in the near future. Sincerely, Guest Relations Team

Nice property conveniently located behind Robinsons

Customer review rating 4.5/5

Ken T. Families - 31/01/2020 Confirmed reviews ALL

Stayed in the executive room which was nice but a little smaller than expected. Breakfast was above average but for the most part did not provide napkins of any type (linen or paper) until we asked for it. Should also make a point to inform guests that there's a short cut behind the lifts (thru the car park) to get to Robinsons (via Ibis style driveway) Last bit not least 'Sea' was amazingly helpful and a pleasure to speak to.

Dear Kenneth T., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely staff

Customer review rating 4.5/5

Yara W. Business - 30/01/2020 Confirmed reviews ALL

Gréât spa facilities

Dear Yara W., Thank you so much for taking the time to write us such a good review. It is always a pleasure for us to receive positive feedback and it serve as an encouragement for all of our staff members. We are delighted to read that you enjoyed your interactions with our team members, their helpfulness and their friendliness as well as the spa facilities. We hope to welcome you back soon in our tropical paradise of Phuket Island. Sincerely, Guest Relation Team
Customer review rating 4.5/5

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

Very good the service from the recepcion.

Dear Ortoneda Tomas A., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Hidden Gem

Customer review rating 4.5/5

H.s.g. Couples - 24/01/2020 Confirmed reviews ALL

I personally believe it’s the best Novatel in Thailand. The rooms, cleanliness, Quality of food And the fact that it has International staff makes are uniquely warm and inviting. The international staff. I would have to say, is the main reason I extended my initial stay from a couple of days to making at our hub while in South Thailand and staying there for a few weeks.

Dear H.S.G., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. We are most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Novotel experience is about. It is very encouraging for us when our guests take the time to congratulate us on our efforts, and it definitely motivates our team member to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Thank you once again for having shared your feedbacks with us, we are look forward to welcoming you back to Novotel Phuket Phokeethra in the future. Sincerely, Cedric Besler General Manager

Excellent place to stay and no request was too much for your staff

Customer review rating 4.5/5

Alan M. Solo - 24/01/2020 Confirmed reviews ALL

I had a great time at your hotel, staff were friendly, went out of there way to talk to me everyday and your managers were awesome, I will be staying with you again, I had stayed there for 16 days and felt like I was at home.

Dear Alan Roy M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. Thank you for writing such a detailed and beautiful review of our hotel. We are absolutely delighted to hear that you have a great time with us here. It is very encouraging for us when our guests take the time to congratulate us on our efforts, and it definitely motivates our team to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Thank you once again for having shared your feedbacks with us, looking forward to welcome you back soon for another Novotel Phokeethra experience. Sincerely, Nuchanat PATHAN Front Office Manager

Hospitality at its best!

Customer review rating 4.5/5

Marko Business - 21/01/2020 Confirmed reviews ALL

This wasn't my first stay at this hotel, however, I was once again surprised by the warmth and friendliness of the staff at Novotel Phuket Phokeethra, which made me feel welcome and well looked after. My room, as usual, was comfortable and I had a good night sleep, the internet was fast and I was able to work for a couple of hours in the evening. A great stay and I will come again.

Dear Marko M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Pretty good, but bad behaviour by guests at breakfast and by the pool marred otherwise good experience.

Customer review rating 4.5/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Good overall but shouting by certain guests and children running around during breakfast was irritating. There were also similar problems at the pool. For a hotel charging these prices the management need to address these issues. We're aware that some of these guests come from countries that have an emerging middle class but this is not an excuse for bad behaviour.

Dear Sir/Madam., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuchanat PATHAN Front Office Manager

I felt welcomed and valued as a guest, and all the staffs are very warmth and nice.

Customer review rating 4.5/5

Tracy Couples - 20/01/2020 Confirmed reviews ALL

I and my husband felt the sincere welcoming and services from all the staff at Novotel Phokeethra Phuket.

Dear Lam C., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Easy in, easy out... comfortable during....

Customer review rating 4.5/5

Rich Families - 14/01/2020 Confirmed reviews ALL

Convenient check in Good spacious room Great buffet breakfast

Dear Rich., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager
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