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Novotel Phuket City Phokeethra Hotel 5 stars

Customer review rating 4.5/5 749 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Phuket City Phokeethra
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+ 25 Services
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Room 1

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Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Golf (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road
Tambol Talad Yai
Amphur Muang
83000
phuket
thailand

Tel: +6676397777

Fax: (+66)76/397700

Check-in from 14h00

Check out up to 12h00

  • PHUKET BUS STATION :  850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS :7.879267, 98.394881

Our accommodation(s)

Superior 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Superior Twin BedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Executive Room 1 King BedNon contractual photo

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Executive Room Twin Beds

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe
Rooms

Our restaurants and bars

AMOR

Type of cuisine: International

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUA

Non contractual photo

On the 1st floor, Lua Lobby Bar is the best place in town for a meet-up, pleasant afternoon teatime or relaxing after work gathering. Serving delicious French pastries, authentic Phuket desserts and international snacks as well as coffee, tea and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESTRELA

Non contractual photo

Estrela Sky Lounge is unique as the only rooftop bar in town. With an amazing 18th floor view, 2 outdoor terraces overlooking charming Phuket Old Town and the beautiful bay, you can enjoy signature drinks and snacks. The romantic sunset is unforgettable.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 935 m²

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Novotel Phuket City Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

749 reviews

tripadvisor

TripAdvisor Rating 4.5/5

181 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Nice hotel with excellent service

Customer review rating 4.5/5

Pongsak J. Families - 10/01/2021 Confirmed reviews ALL

Beautifully decorated suite with great view over the city and ocean. Very good location. All staffs were very nice and helpful. It's a very pleasant and impressive stay.

Well located

Customer review rating 4.5/5

Thanakarn A. Families - 03/01/2021 Confirmed reviews ALL

Clean, service friendly and well located!

Dear Thanakarn A., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. Thank you for the kind words regarding for the room clean service friendliness and well located I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are more than appreciate if you can share more about your experience to deliver an even better experience for next visit, please reach out to our team h9… with any further comments or suggestions you wish to share to us to move from good to great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Well location good welcome good stay

Customer review rating 4.5/5

Pinpetch P. Families - 17/12/2020 Confirmed reviews ALL

Every thing just good and warm welcome, good breakfast

Dear Pinpetch P., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric BESLER General Manager

Best stay in Phuket Town

Customer review rating 4.5/5

Fred M. Couples - 08/12/2020 Confirmed reviews ALL

Very central, sophisticated, clean and nice open space design.

Dear Frederik M., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Mr. M.., we more than appreciate if you can share more about your experience, so that we can use your valuable feedback to deliver an even better experience for next visit. Please reach out to h9… with any further comments or suggestions you wish to share to us to move from good to great. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards. Cedric BESLER General Manager

Perfect location in the city. Staff are very friendly and warm welcomed. Breakfast and bakery are very tasty. I really recommend traveler who will visit Phuket, this is perfect hotel.

Customer review rating 4.5/5

Jc Couples - 18/11/2020 Confirmed reviews ALL

I visited Novotel second time. It looks quite due to COVID-19. I am really like this hotel b’coz good location in the city. The room is very clean. Staff are very friendly and warm welcomed. Very tasty bakery and croissant, it is very cheap.

Dear Waraporn C., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Khun Waraporn, Please reach out to h9… with any further comments or suggestions you wish to share in order for us to make point from good to great one. Thank you again for sharing your experience prick, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Well located and good service

Customer review rating 4.5/5

Anonymous Friends - 16/11/2020 Confirmed reviews ALL

The location of the hotel is really good which made us so convenient to travel around the city. Also, the service provided by the hotel was very nice and impressive.

Dear Wasuchol K., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We really glad to read that you happy service, and hotel location is so convenient to travel around the city, also the service provided by the hotel was very nice and impressive. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our shit services. In case if you want to share more your experience in order for us to provide you a good to great service please feel free to share with us at h9… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Well located and was comfy

Customer review rating 4.5/5

T. Business - 12/11/2020 Confirmed reviews ALL

Staff were so friendly and helpful especially the reception lady with short hair. Room was nice and comfy. Very satisfied! However, I found it a little bit difficult to pour orange juice from the bottle like that. It's just my opinion. Overall was fine.

Dear T., Thank you for choosing to stay at Novotel Phuket City Phokeethra. We appreciate you have taken the time to relate your experience through the Guest Satisfaction Survey. We are delighted to know that you had a wonderful experience on your recent stay and we will share it among our team members your great feedback. Once again, thank you for taking your time to share your thoughts with us. It was our greatest pleasure to have been able to serve you here and we are very much looking forward to welcoming you back in the very near future. Sincerely, Cedric Besler General Manager

Right In Centre Of Phuket Town

Customer review rating 4.5/5

Anonymous Couples - 02/11/2020 Confirmed reviews ALL

Very pleasant, courteous and friendly staff, central location with many eateries and shops, including department stores and the the Vegetarian Festival main venue on Phuket Road is within 5 minutes stroll. Room was clean, comfortable with adequate appointments and amenities. Check-in (after 21:00, albeit with phone through notice) was smooth as front desk had everything ready. Similarly, with check out; given aa late check out to suit the flight.

Dear Christopher K., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Khun K., we more than appreciate if you can share more about your experience, so that we can use your valuable feedback to deliver an even better experience for next visit. Please reach out to h9… with any further comments or suggestions you wish to share with us to move from good to great one. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric BESLER General Manager

Nice staff

Customer review rating 4.5/5

Narongkorn Couples - 20/10/2020 Confirmed reviews ALL

The staff are very nice and very helpful.

Good for city view

Customer review rating 4.5/5

Chutidej B. Couples - 14/10/2020 Confirmed reviews ALL

Near to city ...good for business,not for leisure

Well located

Customer review rating 4.5/5

Anonymous Families - 10/10/2020 Confirmed reviews ALL

Good caring staff especially reception.

Dear Supatra H., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket City Team

Good location, fair food, clean room

Customer review rating 4.5/5

Kt Business - 05/10/2020 Confirmed reviews ALL

need morning coffee in the room

Dear Komgrij T., Thank you for taking the time to tell us about your experience at the Novotel Phuket City Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket City Team

Operation fail

Customer review rating 4.5/5

Wisit Business - 02/10/2020 Confirmed reviews ALL

I call for clean my room with 3 times stated from 10.00 AM , When I come back and want to relax on 3.00 PM . My room still like this morning didn't do every thing. I call to front desk and she said " Sorry Sir we have a group I will let maid to do it . 1 hours pass I go to my room again ......No. one do somethings then I call she again and I stay at this Hotel because I trust to ACCOR group . This is didn't ACCOR standard. I very unhappy .....

Excellent stay

Customer review rating 4.5/5

Nuno C. D. S. Friends - 26/09/2020 Confirmed reviews ALL

Though not in the heart of Phuket Old Town Novotel lies at a more open place and with very easy walking distance to the most atractive places to visit in Town. A very good room and service, a very nice roof-top bar with an almost 360 view and friendly staff always politely welcoming you. Only one point to receive attention. I bought at the Lobby Bar some Durian Macarron. They were more than dated and ended all in the bin.

Dear Nuno Manuel D., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket City Team

GOOD STAY

Customer review rating 4.5/5

Kajorndet A. Business - 22/07/2020 Confirmed reviews ALL

Clean room, good location, well managed meeting and banquet facility. Fantastic roof top bar with friendly staff. The only downside is a very limit choices of food in restaurant. In room dining is not available at all time.

Dear Kajorndet A., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

friendly staff

Customer review rating 4.5/5

Alen Business - 24/03/2020 Confirmed reviews ALL

Thai food was decent

well located

Customer review rating 4.5/5

F. Business - 20/03/2020 Confirmed reviews ALL

Very Good

Dear Jedidaya F., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN

Location is okay

Customer review rating 4.5/5

Susanne L. Couples - 18/03/2020 Confirmed reviews ALL

We , my sister & I were not prepared for the deposit payment as it was not told to us when we booked the rooms. Fortunately we have just enough cash on hand what if other people did not have enough cash or credit card?

Dear Susanne L. BIAU LAY CHOO, Thank you for taking the time to share your experience at the Novotel Phuket City Phokeethra with us. We are really sorry to learn that the deposit we asked for was a problem for you. Actually, we use deposit as guarantee in case you wanted to consume any service we provide at the hotel without having to bring you wallet with you anytime. We allow our guests to not let us deposit if they engage themselves to pay every time they would like to use something in the hotel. Please accept our apologies if the deposit bothered you. However, we hope you will give us the chance to welcome you back in our tropical paradise of Phuket Island in the nearest future. Kind regards, Guest Relations Team

Awesome hotel and staff

Customer review rating 4.5/5

Tony M. Couples - 14/03/2020 Confirmed reviews ALL

From the first minute this hotel made us stay special. Everyone there is a credit to the Novotel group and should be used as an example of excellence

Dear Anthony M., Thank you so much for taking the time to share with us your experience at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback especially regarding our team members. We have shared it with all the team who felt really valuate by your words. It constitutes the best encouragement they can get in their working life so thank you to take part of this process. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Perfect location

Customer review rating 4.5/5

Anne Solo - 13/03/2020 Confirmed reviews ALL

Excellent hotel in a good location. Big and clean rooms. Very nice and helpful staff

Dear Anne L., It's an extreme delight to discover your comment and see that you loved the room size and facilities as well as the courtesy and helpfulness of our team members. We are also delighted to read that the hotel location allowed you to visit whatever you wanted to see during your stay. It's would be a big pleasure for us to welcome you back soon in our tropical paradise of Phuket Island for your next holidays in Thailand. Kind regards, Guest Relations Team

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