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Novotel Phuket City Phokeethra Hotel 5 stars

Customer review rating 4.5/5 702 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Phuket City Phokeethra
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+ 25 Services
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Room 1

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Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
  • Golf (Nearby)Paying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road
Tambol Talad Yai
Amphur Muang
83000
phuket
thailand

Tel: +6676397777

Fax: (+66)76/397700

Check-in from 14h00

Check out up to 12h00

  • PHUKET BUS STATION :  850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS :7.879267, 98.394881

Our accommodation(s)

Superior 1 King Bed

Accessible room
  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Twin Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • Views: City View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Executive Room 1 King Bed

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Executive Room Twin Beds

  • Max. number of persons: 4
  • Area: From 40 m² / 431 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

AMOR

Type of cuisine: International

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUA

Non contractual photo

On the 1st floor, Lua Lobby Bar is the best place in town for a meet-up, pleasant afternoon teatime or relaxing after work gathering. Serving delicious French pastries, authentic Phuket desserts and international snacks as well as coffee, tea and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESTRELA

Non contractual photo

Estrela Sky Lounge is unique as the only rooftop bar in town. With an amazing 18th floor view, 2 outdoor terraces overlooking charming Phuket Old Town and the beautiful bay, you can enjoy signature drinks and snacks. The romantic sunset is unforgettable.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 935 m²

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Novotel Phuket City Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

702 reviews

tripadvisor

TripAdvisor Rating 4.5/5

179 reviews

Nice staff

Customer review rating 4.5/5

Narongkorn Couples - 20/10/2020 Confirmed reviews ALL

The staff are very nice and very helpful.

Good for city view

Customer review rating 4.5/5

Chutidej B. Couples - 14/10/2020 Confirmed reviews ALL

Near to city ...good for business,not for leisure

Well located

Customer review rating 4.5/5

Anonymous Families - 10/10/2020 Confirmed reviews ALL

Good caring staff especially reception.

Dear Supatra H., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket City Team

Good location, fair food, clean room

Customer review rating 4.5/5

Kt Business - 05/10/2020 Confirmed reviews ALL

need morning coffee in the room

Dear Komgrij T., Thank you for taking the time to tell us about your experience at the Novotel Phuket City Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Therefore your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket City Team

Operation fail

Customer review rating 4.5/5

Wisit Business - 02/10/2020 Confirmed reviews ALL

I call for clean my room with 3 times stated from 10.00 AM , When I come back and want to relax on 3.00 PM . My room still like this morning didn't do every thing. I call to front desk and she said " Sorry Sir we have a group I will let maid to do it . 1 hours pass I go to my room again ......No. one do somethings then I call she again and I stay at this Hotel because I trust to ACCOR group . This is didn't ACCOR standard. I very unhappy .....

Excellent stay

Customer review rating 4.5/5

Nuno C. D. S. Friends - 26/09/2020 Confirmed reviews ALL

Though not in the heart of Phuket Old Town Novotel lies at a more open place and with very easy walking distance to the most atractive places to visit in Town. A very good room and service, a very nice roof-top bar with an almost 360 view and friendly staff always politely welcoming you. Only one point to receive attention. I bought at the Lobby Bar some Durian Macarron. They were more than dated and ended all in the bin.

Dear Nuno Manuel D., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket City Team

GOOD STAY

Customer review rating 4.5/5

Kajorndet A. Business - 22/07/2020 Confirmed reviews ALL

Clean room, good location, well managed meeting and banquet facility. Fantastic roof top bar with friendly staff. The only downside is a very limit choices of food in restaurant. In room dining is not available at all time.

Dear Kajorndet A., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

friendly staff

Customer review rating 4.5/5

Alen Business - 24/03/2020 Confirmed reviews ALL

Thai food was decent

well located

Customer review rating 4.5/5

F. Business - 20/03/2020 Confirmed reviews ALL

Very Good

Dear Jedidaya F., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN

Location is okay

Customer review rating 4.5/5

Susanne L. Couples - 18/03/2020 Confirmed reviews ALL

We , my sister & I were not prepared for the deposit payment as it was not told to us when we booked the rooms. Fortunately we have just enough cash on hand what if other people did not have enough cash or credit card?

Dear Susanne L. BIAU LAY CHOO, Thank you for taking the time to share your experience at the Novotel Phuket City Phokeethra with us. We are really sorry to learn that the deposit we asked for was a problem for you. Actually, we use deposit as guarantee in case you wanted to consume any service we provide at the hotel without having to bring you wallet with you anytime. We allow our guests to not let us deposit if they engage themselves to pay every time they would like to use something in the hotel. Please accept our apologies if the deposit bothered you. However, we hope you will give us the chance to welcome you back in our tropical paradise of Phuket Island in the nearest future. Kind regards, Guest Relations Team

Awesome hotel and staff

Customer review rating 4.5/5

Tony M. Couples - 14/03/2020 Confirmed reviews ALL

From the first minute this hotel made us stay special. Everyone there is a credit to the Novotel group and should be used as an example of excellence

Dear Anthony M., Thank you so much for taking the time to share with us your experience at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback especially regarding our team members. We have shared it with all the team who felt really valuate by your words. It constitutes the best encouragement they can get in their working life so thank you to take part of this process. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team

Perfect location

Customer review rating 4.5/5

Anne Solo - 13/03/2020 Confirmed reviews ALL

Excellent hotel in a good location. Big and clean rooms. Very nice and helpful staff

Dear Anne L., It's an extreme delight to discover your comment and see that you loved the room size and facilities as well as the courtesy and helpfulness of our team members. We are also delighted to read that the hotel location allowed you to visit whatever you wanted to see during your stay. It's would be a big pleasure for us to welcome you back soon in our tropical paradise of Phuket Island for your next holidays in Thailand. Kind regards, Guest Relations Team

Excellent service

Customer review rating 4.5/5

Carly Couples - 13/03/2020 Confirmed reviews ALL

Beautiful hotel, excellent service. Attentive staff. Highly recommend.

Dear Carly Ann K., We would like to thank you first for choosing us for your trip in Phuket island. It's really gratifying for us to read, through your glowing review, that you enjoyed the time you past at the Novotel Phuket City Phokeethra. We are pleased to see that the hotel design, services and staff reach your expectations. We would like to thank you again for sharing your experience with us this way, and also tell you that all of us can not wait to welcome you back in the jewel of the Andaman sea in the near future. Kind regards, Guest Relations Team
Customer review rating 4.5/5

Cam K. Solo - 13/03/2020 Confirmed reviews ALL

I had a medical emergency and had to go to the hospital. I want to give the highest praise to 2 of the staff that came to assist me in my room. This amazing woman and young gentleman also came with me to the hospital and stayed with me for hours until I could go back to the hotel. I wish I could remember their names. I will never forget what they did for me. They will always be in my heart and I will consider them family for the rest of my life. You are truly blessed to have staff that are so caring at your hotel.

Dear Cameron K., We are pleased to read that you feel better now, and we really would like to thank you for taking the time to share your feedback with us. We have shown your comment to Khun Ticky and Khun Nanda who had escorted you to the hospital and they were really happy to learn that your health has improved. They also felt really touched that you compared them as your family members. All the team members hope to have the honor to welcome you back soon for your next holidays in Thailand. Kind regards, Guest Relations Team

Around Phuket

TripAdvisor rating 4.5/5

Lontoo 13/03/2020 TripAdvisor review

Excellent located hotel in Phuket Town. Rooms were spicy and clean. Staff was very kind and helpful. Check in and out were efficient. I came earlier that expected and before check in time, but the room was arranged me quickly, and I really appreciated it after a long flight.

Dear Lontoo, We are extremely delighted to read the glowing review you let us regarding your stay at the Novotel Phuket City Phokeethra. It's always a pleasure to receive positive feedback especially concerning our team members. Good comments constitute the best reward they can get and it's also the best encouragement they can have in their working life. We also are glad to read that the hotel location as well as its cleanliness and room facilities were up to your expectations. We hope you will give us the chance to welcome you back soon in the heart of Phuket town, and make your next stay even more enjoyable. Kind regards, Guest Relations Team

Heart warming stay, very genuine staff, they were always approachable and helpful, the smile on their face were impressive.

Customer review rating 4.5/5

Puree Business - 09/03/2020 Confirmed reviews ALL

The staff were amazing, helpful and always bring positivity every time you approach them.

Dear Pureenoot D., We very much appreciate your comment regarding your stay at the Novotel Phuket City Phokeethra. We have showed your feedback to all of our team members who were pleased to learn that you loved their friendliness and helpfulness. It's always a pleasure for them to know that you appreciated the way they have welcomed and took care of you during your stay. Your reviews are the best encouragement their can get in their working life and we sincerely would like to thank you to take part of this process. All of us can not wait to welcome you back soon in the heart of the charming Phuket Town. Kind regards, Guest Relations Team

Good stay

Customer review rating 4.5/5

Patchanok W. Couples - 06/03/2020 Confirmed reviews ALL

Good

Dear Patchanok W., We very much appreciate that you took the time of writing us a review regarding your stay at the Novotel Phuket City Phokeethra. It's always a pleasure to receive positive feedback. Concerning the breakfast menu, we are sorry to see that it did not meet your expectations, so please accept our apologies for that. We would be really honored to welcome you again in our beautiful Island of Phuket and make you next stay even more pleasant. Kind regards, Guest Relations Team

Very well located & Excellent stay

Customer review rating 4.5/5

Mona B. Business - 28/02/2020 Confirmed reviews ALL

Everyone from the Bell Hop to toe Front Desk to the Restaurant individuals were exceptionally graceful and outstanding in all they did to help us. Tim, one of your higher management team associates was Exceptional in guiding and speaking to us. Always Important to us to see that management takes care of management and he is truly an asset to your company! We had a fabulous visit and will highly recommend to our friends and family! Mona B., President & CEO of Speakers Ink

Good stay!

Customer review rating 4.5/5

Anne Business - 24/02/2020 Confirmed reviews ALL

Location is good. Room is nice and clean. Staff is extremely amazing, very polite and well trained.

Dear Yuwaphan S., We very much appreciate your comment regarding your stay at the Novotel Phuket Phokeethra and more precisely its team members. Your feedback will serve as an encouragement to all of our staff, it's always a pleasure for us to receive positive comments regarding the work we provide to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We can't wait to welcome you back in the Phokeethra family for your next holidays in the South of Thailand. Sincerely, Guest Relation Team

Great stay

Customer review rating 4.5/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

Very clean and spacious rooms. Great amenities, very friendly and professional staff

Dear Anass N., Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured we have shared your remarks with the entire team and they were pleased to hear your feedback. We would like to thank you for choosing Novotel Phuket Phokeethra for your holidays in Thailand - we hope to have the pleasure of welcoming you back again. With kindest regards, Guest Relations Team

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