Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 542 reviews

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  542 reviews

TripAdvisor Rating  4.5/5  215 reviews

Friendly staff

Customer review rating 2.0/5

Maria Couples - Confirmed reviews ALL

The beds are really hard and after one night our backs where sore. We got a duvet extra that served as extra topper. But it was still not good enough for this hotel standard. We decided never to go back again. If you claim you are a handicap friendly hotel you should also have some bathrooms with handles and provide shower chair. I could not shower.

Dear Maria, Many thanks for taking the time to review your experience with us here at the Novotel Phuket City Phokeethra. Please allow me to apologize that we did not deliver what we promised, this is not acceptable and we can assure you that we are taking the matter very seriously. We can see that from your reservation that you arrived to the hotel to book the room and although we are very happy to learn our service was friendly we feel that given your requirements for an accessible room that our team should have taken the time to show you the room to ensure that it was suitable for your needs. We fully understand and take note of your comments concerning the lack of hand rails and a shower chair and we will work as a team to find some solutions to these challenges as a matter of urgency. However this does not excuse your experience and we are truly sorry for our shortcomings and the fact this left you unable to take a shower. We understand that currently you feel like you would not come back however we would like the opportunity to talk with you further and to try to improve upon this experience for a future visit. Should you wish to discuss your experience further then please feel free to contact us on Pa… Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Great Hotel

TripAdvisor rating 5.0/5

222premk TripAdvisor review

This Hotel has one of the excellent Staff. Reception came out to greet us. All needs taken care of . Got the best room available in world class hotel. Food and beverage selections is good. Room is well maintained

Dear 222premk, Thank you so much for taking the time to review your experience at our hotel. We are very pleased to read that you enjoyed your stay and that our hotels reception team were very friendly and welcoming, we are also happy to read that you enjoyed your room and the hotels food and beverage selection. We hope to see you again soon. Kind Regards Paul Smith

Good stay

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Good

Dear Kanokkarn, Thank you for your feedback regarding your recent stay with us here at the Novotel Phuket City Phokeethra. We are pleased to see that you had a good stay and we hope that you can come to visit again soon. Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Well located

Customer review rating 4.5/5

Alfarizi Solo - Confirmed reviews ALL

I really enjoy my stay. Staffs are friendly, accommodative on my request and questions. Old town is within 10 min walking distance. It has small department store really near to the hotel. Breakfast are good also.

Dear A., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you really enjoyed your visit at our hotel. We are also happy to read that your experience with our front desk team, hotel location and breakfast played a key part in your satisfaction. Thank you for your kind feedback, and we hope to see you again very soon. Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Well located, great facilities

Customer review rating 4.5/5

Karen C. Business - Confirmed reviews ALL

Very comfortable beds, well equiped, lovely staff.

Dear C., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had a good stay and that the location, facilities, bed comfort and our lovely team all played a key role in your satisfaction. Thank you for your kind feedback, and we hope to see you again very soon. Best regards, Mr. Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

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Other web-users rate our hotel

  • 241 reviews 8.8/10 Location
  • 306 reviews 7.8/10 Room
  • 322 reviews 7.7/10 Service
  • 6 reviews 1.5/10 WiFi
  • 157 reviews 7.5/10 Cleanliness
  • 124 reviews 7.5/10 Breakfast
  • 52 reviews 4.7/10 Pool
  • 26 reviews 8.8/10 Bar

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