Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 629 reviews

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Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

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Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  629 reviews

TripAdvisor Rating  4.5/5  422 reviews

Certificate of excellence 2024

Good regular hotel with lovely staff

Customer review rating 4.5/5

Annie J. Couples - Confirmed reviews ALL

Great room, lively staff, nice experience

Dear Annie Patricia J., Thank you for taking the time to provide feedback during your stay. We are delighted to hear that you had a nice experience with us including the great room and lovely staff were to your liking. Thank you for your positive feedback, we look forward to the opportunity to welcome you back in the near future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Wonderful stay!

TripAdvisor rating 5.0/5

Puru30 TripAdvisor review

Excellent property, wonderful view. Good location, polite and supportive staff, lovely hospitality. Value for money, i found this property is a best choice to stay in Phokeetra, Phuket old town surrounded and nearby by market, famous Torry's Ice-cream 😀

Dear Puru30, Thank you so much for taking the time to tell us about your experience, we are pleased to see that you enjoyed your stay. It is great to read that you found the views to be wonderful, the location to be good, the team to be polite and hospitable and the property to be good value for money. We all hope to see you again soon. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra h9932-gm@accor.com

clean, tidy, with very friendly staff and good food at a reasonable price.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The stay at this hotel was a pleasant experience – clean, tidy, with very friendly staff and good food at a reasonable price. Overall, a very enjoyable and welcoming place.

Dear Krzysztof Z., We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you had a pleasant experience and overall, a very enjoyable experience. You positive feedback regarding cleanliness, staff friendliness and competitive pricing are all points you found to be positive. We will be sure to share your kind feedback with the service team who will surely take this compliment as inspiration to continue to deliver high levels of customer service. We all hope we can welcome you back soon for another positive experience. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Good stay

Customer review rating 5.0/5

Sandeep B. Families - Confirmed reviews ALL

Enjoyed my stay very much

Dear Sandeep B., Thank you for taking the time to provide feedback during your stay. We are delighted to hear that you had a good stay and enjoyed your visit at our hotel especially your experience with our team members were positive. However we understand your comments regarding our teams English level and are committed to developing them across all areas including language ability. We look forward to the opportunity to welcome you back in the near future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Hard beds not so comfortable

TripAdvisor rating 2.0/5

foodieofaus Friends getaway - TripAdvisor review

A very run down Accor property that has been forgotten by investors. a visibly aged building with dated fixtures and the most horrible beds I’ve ever slept on. The beds are not consistent with the Novotel Brand. Bar didn’t have much atmosphere in lobby appeared as though they didn’t want to be open at all with very little preparation. Some distance from the action of you want access to local restaurants and bar scene.

Dear Foodieofaus, Thank you for taking the time to let us know about your stay. We are sorry that your stay did not live up to the standards we expect for all of our guests. We are sorry that you found the beds to be uncomfortable and you feel that they are not consistent with the feel in other Novotel's we do have flexible bedding options so if a guest prefers a softer mattress we can add additional toppers to cater for this. It would be most helpful if you could elaborate regarding the property being run down, so that we can learn and improve from your feedback. The hotel has been open for 8 years and our rooms undergo routine maintenance when needed or annually and the majority of our interior design is in a modern style. Our pool area is just undergoing a transformation and our rooftop bar was updated earlier this year. It is True that generally for a bar experience the majority of our guest would choose to attend our rooftop bar Estrela rather than the lobby bar and our lobby bar generally caters for coffees, snacks and soft drinks during the hours of 10am to 6pm. Within a 1.5km radius there is 10 listed Michelin Guide restaurants and their is a free shuttle bus accessible 5 minutes walk from the hotel that orbits the whole of the Phuket Town. This bus generally takes 5 minutes to the main street in Phuket Old Town. We are sorry if this was not highlighted to you during your stay. Thank you once again for your feedback, we hope that we can welcome you back and improve upon this experience. Kind Regards Paul Smith General Manager Novotel Phuket City Phokeethra h9932-gm@accor.com

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Other web-users rate our hotel

  • 451 reviews 8.7/10 Location
  • 591 reviews 8/10 Room
  • 624 reviews 8.9/10 Service
  • 10 reviews 5.9/10 WiFi
  • 288 reviews 7.6/10 Cleanliness
  • 237 reviews 8.5/10 Breakfast
  • 84 reviews 9.4/10 Bar
  • 18 reviews 3.2/10 Beach

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