Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.6/5 725 reviews

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Description

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

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Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Amor Restaurant

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  725 reviews

Customer review rating 3.0/5

Gaurav C. Families - Confirmed reviews ALL

Our experience at this hotel was extremely disappointing and nowhere near what is expected from a 5-star property. While the reception staff were professional and welcoming, the buffet breakfast experience was absolutely unacceptable. The staff at the breakfast area were rude, poorly trained, and clearly lack even basic hospitality etiquette. The way guests are spoken to is disrespectful and unprofessional. We are from Australia and are frequent travellers who regularly stay at Novotel properties around the world. This is precisely why this experience was so shocking — it falls far below the usual standards we associate with the brand. The coffee machine was not working properly, the food quality was substandard, and nothing felt fresh. To make matters worse, there were mosquitoes in the dining area — something completely unacceptable for any hotel, let alone one claiming to be 5-star. What was most frustrating was the way the buffet closing was handled. The stated closing time is 10:30 AM, yet staff started packing up at 10:15 AM without any communication or courtesy notice. No one informed us to take what we needed before closing. Instead, it felt like we were being rushed out. The overall attitude of the breakfast staff made it seem as though they were doing us a favour by serving food, rather than providing a service we had already paid for. This level of service is disgraceful and does not reflect the standards of a 5-star hotel in any way. Serious improvements are needed in staff training, food quality, and basic guest handling.

Dear Gaurav C., Thank you for taking the time to share your invaluable feedback following your recent stay with us. Please allow me to extend my sincere apologies for the disappointing experience you encountered, particularly during the breakfast. What you have described is certainly not reflective of the level of service and hospitality we strive to deliver. Your comments regarding the staff’s attitude, communication and level of service have been taken very seriously. Courtesy, attentiveness and respect are fundamental to our service culture. We also deeply regret the issues you faced with our coffee machine, food quality and the presence of mosquitoes. Please rest assured that these matters are being urgently addressed with our team to ensure immediate corrective action. Furthermore, we sincerely apologize for the manner in which the buffet closing time was handled. Guests should never feel rushed or uninformed and your feedback highlights a clear lapse in both communication and service etiquette. We truly value your loyalty as frequent travelers and your trust in the Novotel brand which makes it all the more important for us to restore your confidence. Your feedback has been shared with the relevant department heads, and we are taking concrete steps to improve both our service delivery and guest experience. We would greatly appreciate the opportunity to welcome you back and provide you with the exceptional stay you rightfully expect and deserve. Warm regards, Bryan De Bruyne General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Customer review rating 5.0/5

Kullanun P. Business - Confirmed reviews ALL

Friendly staffs, good view room, a lot of food option

Customer review rating 5.0/5

Iain S. D. Families - Confirmed reviews ALL

Set away a little bit from the main historical side of Phuket town, but still within walking distance, this Novotel offered great value for a family visit. If you are after parties, probably not the best for your, but for chilling out and being within that walk, taxi or boat ride of everything Phuket has to offer it has its advantages. Will most probably be back again.

Customer review rating 3.5/5

Russell O. Families - Confirmed reviews ALL

The overall experience was great

Customer review rating 4.5/5

Len S. K. Couples - Confirmed reviews ALL

In true Thai Hospitality, all Accor Status and Benefits are well honoured by the hotel. That is the biggest attraction as a loyal Accor member for 10 years. Hotel hardware works well and was thoroughly clean throughout my stay. The Staff members from bellboy till check in desk and room service and house keeping was magnificent. Always smiles and greetings. Truly a gem of a stay in Phuket. Will revisit soon.

Other web-users rate our hotel

  • 546 reviews 9/10 Location
  • 723 reviews 8.1/10 Room
  • 977 reviews 9.4/10 Service
  • 12 reviews 8.2/10 WiFi
  • 360 reviews 8.6/10 Breakfast
  • 348 reviews 7.4/10 Cleanliness
  • 154 reviews 9.4/10 Bar
  • 124 reviews 9.3/10 Wellness Area

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