Great place and location for rest and relax

I stayed for a couple of days at the hotel. 1. I had condensation issues in my room for the first 2 days and I had to change rooms. 2. The location of the hotel is rather disappointing and not close to any attractions. 3. There is a definite shortage of staff. 4. The elevator and key cards take their own time to sync up. 5. One evening the key card did not even activate the lights in my room.

1. To start with, you definitely need a new restaurant chef and a major change in your restaurant staff. The food quality is horrible, the food room delivery is also horrible, and the menu is definitely not a good option for international travellers. Have you tried to order a Chicken Burger? Try to order it and just see how it “looks like”, and you will find that it does not look like any chicken burger in the world, I could not even taste it. Steak is very bad. Food in general presented not warm enough. Room service delivery staff one time will forget to bring salt, or sugar or fork or other stuff that Ive asked for. The tea is served cold several tines. 2. Your hotel has no spa, I understand, but having a sauna and or steam room and jacuzzi is a minimum need for a “5 stars hotel”. 3. All other bars and restaurants around your hotel were opening till 1 and even 2 pm, I have been in couple, how come your only bar on the roof has 11 pm as last order?? No DJ, a dead bar. 4. A big lizard were in my room (1605), and your house keeping staff saw it and it ran away somewhere in the room and they could not kill it and I had to spend a night in a room with a lizard, I understand culture differences, but for me this was disgusting. I think these are the major points. Oh by the way, the shower hand holder in my second room (1601), is broken. I complained about it and they could not fix it.

Stayed 5 days 4 night end April with family. The good: Check in was super efficient (prob cuz I was still under test & go during my stay), hotel staff very helpful w my deliveries, bookings, questions etc and I had all my ALL membership benefits given to us without having to ask (I had other stays in other Accor hotels in other countries where I had to ask before benefits are given). Hotel bar at level 18 has good views of the city. Room was comfortable, large and clean. Bed was comfy. My room had a balcony which was great. Toilet was big and shower area was huge. Very powerful jet and hot shower. To improve: rooms were relatively spartan prob cuz mine was a superior. Looking a little dated as well can do with some upgrading such as adding some USB charging ports apart from the standard three pin. Also room slippers looks washed and reused cuz mine was quite very grey and old looking. Towels also getting a little threadbare. Housekeeping is only once every 3 days due to covid but they are happy to clean if you ask them. Location: good, near city center and to night markets and restaurants.

Clean Very friendly staff