Novotel Phuket Phokeethra Hotel 5 stars

Customer review rating 4.5/5 636 reviews
Novotel Phuket Phokeethra
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Phuket Phokeethra

40 Chanajaroen Road
Tambol Talad Yai
Amphur Muang
83000
phuket
thailand

Tel: +6676397777

Fax: (+66)76/397700

Contact email

Check-in from 14h00

Check out up to 12h00

  • PHUKET BUS STATION :   850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS :7.879267, 98.394881

Our accommodations

Accessible room

Superior 1 King Bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bottled water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Superior Twin Beds

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Executive Room 1 King Bed

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Executive Room Twin Beds

  • Max. number of persons: 4
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Junior Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 53
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Multimedia hub
  • Bathrobe

Executive Suite 1 King Bed

  • Max. number of persons: 4
  • Area: From 70
  • Views: City side, Hills view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub(...)

Our restaurants and bars

AMOR

Type of cuisine: International

The All Day Dining restaurant serves breakfast, lunch and dinner. Asian, European,Thai cuisine are available in both buffet and a la carte formats.

Lunch

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LUA

Photo non contractuelle / Strictly non binding

The Lobby Lounge serves hot and cold refreshment, including liquor, beer, wine and cocktails. Light snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESTRELA

Photo non contractuelle / Strictly non binding

The lounge offers a variety of delectable drinks. The perfect place to chill out and enjoy the panoramic views of the sea and mountains.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 935

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Novotel Phuket Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

636 reviews

tripadvisor

TripAdvisor Rating 4.5/5

170 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.5/5

Ravikiran B. Families - 09/02/2020 Confirmed reviews ALL

Good location, nice experience

Dear Ravikiran B., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Dirty

Customer review rating 4.5/5

Angie Business - 03/02/2020 Confirmed reviews ALL

The hotel is alright, the staff is friendly. But the rooms should really get cleaned more properly. When I stayed there last time my towels didn’t get changed, one towel was even full of makeup and they just folded is as it’s clean. This is more than disgusting and kinda rude towards the new guests giving them towels like this. Also there’s always some hair on the floor in the room so the hygiene should definitely get improved

Dear Angelina S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Concerning the cleanliness problem, you can be sure that we have shared you comment with the department concerned to ensure it will not happen again. You comments are our best tools to continually improve the quality of the services we provide, so we would like to thank you again to take part of this process by writing us constructive reviews. We hope you will give us the chance to better serve you in the near future. Sincerely, Guest Relations Team

Nice property conveniently located behind Robinsons

Customer review rating 4.5/5

Ken T. Families - 31/01/2020 Confirmed reviews ALL

Stayed in the executive room which was nice but a little smaller than expected. Breakfast was above average but for the most part did not provide napkins of any type (linen or paper) until we asked for it. Should also make a point to inform guests that there's a short cut behind the lifts (thru the car park) to get to Robinsons (via Ibis style driveway) Last bit not least 'Sea' was amazingly helpful and a pleasure to speak to.

Dear Kenneth T., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely staff

Customer review rating 4.5/5

Yara W. Business - 30/01/2020 Confirmed reviews ALL

Gréât spa facilities

Dear Yara W., Thank you so much for taking the time to write us such a good review. It is always a pleasure for us to receive positive feedback and it serve as an encouragement for all of our staff members. We are delighted to read that you enjoyed your interactions with our team members, their helpfulness and their friendliness as well as the spa facilities. We hope to welcome you back soon in our tropical paradise of Phuket Island. Sincerely, Guest Relation Team
Customer review rating 4.5/5

Anonymous Couples - 26/01/2020 Confirmed reviews ALL

Very good the service from the recepcion.

Dear Ortoneda Tomas A., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Hidden Gem

Customer review rating 4.5/5

H.s.g. Couples - 24/01/2020 Confirmed reviews ALL

I personally believe it’s the best Novatel in Thailand. The rooms, cleanliness, Quality of food And the fact that it has International staff makes are uniquely warm and inviting. The international staff. I would have to say, is the main reason I extended my initial stay from a couple of days to making at our hub while in South Thailand and staying there for a few weeks.

Dear H.S.G., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. We are most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Novotel experience is about. It is very encouraging for us when our guests take the time to congratulate us on our efforts, and it definitely motivates our team member to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Thank you once again for having shared your feedbacks with us, we are look forward to welcoming you back to Novotel Phuket Phokeethra in the future. Sincerely, Cedric Besler General Manager

Excellent place to stay and no request was too much for your staff

Customer review rating 4.5/5

Alan M. Solo - 24/01/2020 Confirmed reviews ALL

I had a great time at your hotel, staff were friendly, went out of there way to talk to me everyday and your managers were awesome, I will be staying with you again, I had stayed there for 16 days and felt like I was at home.

Dear Alan Roy M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. Thank you for writing such a detailed and beautiful review of our hotel. We are absolutely delighted to hear that you have a great time with us here. It is very encouraging for us when our guests take the time to congratulate us on our efforts, and it definitely motivates our team to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Thank you once again for having shared your feedbacks with us, looking forward to welcome you back soon for another Novotel Phokeethra experience. Sincerely, Nuchanat PATHAN Front Office Manager

Hospitality at its best!

Customer review rating 4.5/5

Marko Business - 21/01/2020 Confirmed reviews ALL

This wasn't my first stay at this hotel, however, I was once again surprised by the warmth and friendliness of the staff at Novotel Phuket Phokeethra, which made me feel welcome and well looked after. My room, as usual, was comfortable and I had a good night sleep, the internet was fast and I was able to work for a couple of hours in the evening. A great stay and I will come again.

Dear Marko M., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Pretty good, but bad behaviour by guests at breakfast and by the pool marred otherwise good experience.

Customer review rating 4.5/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Good overall but shouting by certain guests and children running around during breakfast was irritating. There were also similar problems at the pool. For a hotel charging these prices the management need to address these issues. We're aware that some of these guests come from countries that have an emerging middle class but this is not an excuse for bad behaviour.

Dear Sir/Madam., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuchanat PATHAN Front Office Manager

I felt welcomed and valued as a guest, and all the staffs are very warmth and nice.

Customer review rating 4.5/5

Tracy Couples - 20/01/2020 Confirmed reviews ALL

I and my husband felt the sincere welcoming and services from all the staff at Novotel Phokeethra Phuket.

Dear Lam C., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Easy in, easy out... comfortable during....

Customer review rating 4.5/5

Rich Families - 14/01/2020 Confirmed reviews ALL

Convenient check in Good spacious room Great buffet breakfast

Dear Rich., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Good But Not 5 Star Luxury or Convenience

TripAdvisor rating 4.5/5

DScotty Couples - 14/01/2020 TripAdvisor review

Good But Not 5 Stars Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious. Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.

Dear DScotty, We would like to thank you first for taking the time of writing us a review regarding your stay at Novotel Phuket Phokeethra. We are sorry that your experience with us did not meet your entire expectations; allow us to express our sincerest apologies for that. However, we are pleased to read that you enjoyed the helpfulness of our team members. Concerning the restaurant menu, we consider your comment to improve the quality of our services.Your reviews both positive and negative are the best tools for us because they permit to provide a superior service experience for every customer. We are sorry that the room facilities and hotel location did not meet your expectations and did not allow you to do whatever you wanted during your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Very satisfied, thank you khun Cedric for helping us arrange the room

Customer review rating 4.5/5

Piriya T. Friends - 13/01/2020 Confirmed reviews ALL

Very satisfied, thank you khun Cedric for helping us arrange the room. The staff was friendly and accommodating, the room was great, facility was great. Location was superb, and extremely value for money. However, we will give a 10 if these following problems can be fixed and they should not be too difficult to fix 1) We dropped something to the bank of the sink and could not pick it up, there was also some trash items from other guests in the back of the sink where one's hand cannot reach. Maybe a cleaner can make sure to clean the back of the sink and pick up the items every time she cleans to room? 2) There were sometimes no hot water, or only hot water with no cold water. Maybe a staff can check on this? 3) The restroom is also very hot in the morning from the sun coming from the East so a curtain could help. 4) The arrow signs on the floor in parking lot was confusing, because the old signs are still visible especially when when light reflects on the old arrows, so arrows point in both directions. Maybe the old signs need to be cleaned properly?

Dear Piriya T., We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. We appreciate a lot your comment and it’s pleasant for us to known these details. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuchanat PATHAN Front Office Manager

Great stay

Customer review rating 4.5/5

Anonymous Friends - 10/01/2020 Confirmed reviews ALL

As usual, your service staff was excellent. They went out of their way to be accommodating. Special mention for asst manager BB. There was a full range of toiletries. Your breakfast was very good.

Dear Sua Sai Kenneth K., I wish to acknowledge receipt of your comment and to express my thanks to you for taking the time in giving us your feedback. I am most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Novotel experience is about, and I am glad we have been able to go beyond your expectations. It is very encouraging for us when our Guests take the time to congratulate us on our efforts, and it definitely motivates our team member to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Your kind words of praise have been passed on to the Ms. BB as mentioned, who are in turn most appreciative. Thank you once again for having shared your feedbacks with us, we look forward to welcoming you back to Novotel Phuket Phokeethra in the future. Your sincerely, Nuchanat PATHAN Front Office Manager

Very Underwhelming stay

Customer review rating 4.5/5

T. K. L. Couples - 06/01/2020 Confirmed reviews ALL

Few things that happened 1. Upon arrival, room was not ready(which is fine). Said that room was being tidied. Went up to room to find the the room totally not ready at all. House keeping was called to tidy up the room. After they left, I checked the room, it wasn’t clean at all and there was Rubbish here and there 2. Room walls were thin. All the while could hear the opposite room people making noise and talking really loudly. Maybe due to connecting doorS 3. Paid nearly $60sgd for the New Year’s Eve party which consisted of poorly poorly poorly prepared food, “bbq”. Alcohol and drinks were constantly empty. Bartender pretended to hear you but just didn’t care. Horrible experience. Would not consider staying at novotel again. Considering it is a 5 star hotel, probably performed like a 3 star.

Dear Kar L. T., First of all I would like to thank you for choosing us for your recent journey in charming Phuket old town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I and my team thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra, we appreciate a lot your comment and it’s pleasant for us to known these details on points. This information has already been shared with the management team for each of the particular departments. Please be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. We sincerely hope that you give us another opportunity to better serve you again in the future. Sincerely, Cedric Besler General Manager

Mrs

Customer review rating 4.5/5

Nirupa C. Families - 06/01/2020 Confirmed reviews ALL

Not very good

Dear Nirupa c., Thank you for taking the time to tell us about your experience at the Novotel Phuket Phokeethra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Nirupa c.., . Please reach out to h9… with any further comments or suggestions you wish to share and hope to see you again very soon. Sincerely, Cedric Besler General Manager

I'm impressed!

Customer review rating 4.5/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

Everything is great and even beyond my expectations. Room is nice and clean. Bed and pillows give us very night sleep. Bathroom is spacious and perfect. The staff is so helpful that I regret I didn't ask for his name.

Dear Anonymous, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Good place in Phuket Town

Customer review rating 4.5/5

Zk Families - 26/12/2019 Confirmed reviews ALL

Right at Phuket town and near by street market and China town

Dear ZK, We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cedric Besler General Manager

Great hospitality by the whole staff

Customer review rating 4.5/5

Dinusha Couples - 23/12/2019 Confirmed reviews ALL

Very happy with the whole staff from the manager OAT to the concierge PHASKA. They were more than happy to go the extra mile to help us with all our queries and our needs. Even the 2 interns who had just arrived tried to help us as much as possible. Great hospitality overall. We would highly recommend it!

Satisfied stay

Customer review rating 4.5/5

Aduldatch S. Couples - 23/12/2019 Confirmed reviews ALL

Everything was proper. The hotel was not a luxury but satisfied utilities to use we were happy about that. Rooms were full of all the necessary facilities. The staff made us happy with their services. It was totally satisfied to stay for me as well.

Dear Aduldatch S., Thank you for taking the time of writing us your feedback regarding your stay at Novotel Phuket Phokeethra. We are pleased to know that you enjoyed your stay with us and that the hotel facilities and the helpfulness of our team members were up to your expectations. We look forward to welcoming you back soon for your next holidays in the heart of Phuket Town. Sincerely, Cedric Besler General Manager
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