Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.5/5 567 reviews

Novotel Phuket City Phokeethra - Image 1
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Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  567 reviews

TripAdvisor Rating  4.5/5  280 reviews

Ok stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Reasonable size room but food was terrible

Dear Matthew C., We really appreciate you taking the time to give us some feedback about your stay. We are pleased to read that you had a good stay however we are sorry your experience with our food and service were not meet your expectation. The team will work together to find a solution to this challenge. We all hope we can welcome you back soon. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…


TripAdvisor rating 2.0/5

Trail03389988992 Couples - TripAdvisor review

The hotel chain is well known, I have stayed in many while on business. I was expecting much more value for money. Very clinical room, not very nice but worst of all quite dirty! Because I stay in about 20 hotels each year, I think I can make a fair judgement. I was on vacation this time and stayed for 6 nights. The room cleaning staff do thier thing but the walls and behind the bed where full of stains and dust from months. For a €120+ per night one can get much better accommodations. The hotel is so so . The pool aria is full of bird excremental clean that too please.

Dear Guest, Thank you very much for taking your time to tell us about your experience at Novotel Phuket Phokeethra. We regret to read that some areas of your stay did not meet your expectations. We take your feedback concerning room cleanliness on board and we will work on an action plan with our team to ensure that the comments you shared are taken constructively. We can assure you that cleanliness is vitally important to us and we will speak to the team members involved to see what challenges caused them to not be able to service your room correctly. We hope that this experience will not impair your trust in Novotel Phuket Phokeethra and we sincerely hope that you give us another opportunity to better serve you again in the future. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Nice and Uniqe

TripAdvisor rating 5.0/5

Yağmur K TripAdvisor review

The employee New, was so nice and kind to us and her coctails were the best. Especially the local coctails are so tasty! The bar was clean and uniq. The bar at 17th floor with nice decors and a good view✨ Im glad i visited this bar before the night.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also happy to read that your experience with our Food & Beverage team played a key part in your satisfaction. We will ensure that we recognize Khun New personally for her great service and we are very lucky to have fantastic assets in her. Thank you for your kind feedback, and we hope to see you again very soon. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City

Awesome Location and Views!

Customer review rating 5.0/5

Jay N. Families - Confirmed reviews ALL

This hotel was really nice and had great views from the rooftop bar. The rooms were really clean and the front desk employees were really helpful and nice. They upgraded us to a 16th floor suite to accommodate our family of 6 at no extra charge!!! We will definitely stay here again!! ;)

Dear Jay Arnold N., We are thrilled to see that you enjoyed your stay so much. It is always a pleasure to receive such high praise and the team and I will aim to replicate this experience moving forward. We hope to see you again soon. Best regards, Paul Smith General Manager Novotel Phuket City Phokeethra & ibis Styles Phuket City H9…

Worn down, nice staff, great food

Customer review rating 3.5/5

Kim R. Families - Confirmed reviews ALL

Greeted excellent at check-in, our rooms were not ready, so we went to the pool. The staff came to the pool area with our room keys. Very good service. Every time we were in the lobby always people were friendly and asking if we needed any assistance. The Jeanne general manager came over and talked to us and seemed genuinely interested in our stay. The standard of the hotel: we expected more from a five star hotel. Many places were worn down or not good finish.

Dear Kim We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are pleased that overall you enjoyed your stay and that the teams service was a major contributing factor. We are also pleased that you enjoyed the food at the hotel. We take your constructive feedback on board and will work as a team to improve in the areas you felt were more underwhelming. Thank you again for sharing your experience, and we hope that we can welcome you back in the future for a improved experience. Kind Regards Paul Smith General Manager

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Other web-users rate our hotel

  • 392 reviews 8.6/10 Location
  • 502 reviews 7.9/10 Room
  • 527 reviews 8.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 235 reviews 7.6/10 Cleanliness
  • 190 reviews 8.4/10 Breakfast
  • 74 reviews 5.1/10 Pool
  • 62 reviews 9/10 Bar

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