Novotel Phuket City Phokeethra

Novotel Phuket City Phokeethra 5 stars

Customer review rating (ALL Rating) 4.6/5 448 reviews

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Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

ALLSAFE approved hotel

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road, Tambol Talad Yai, Amphur Muang
83000 PHUKET
Thailand

GPS:7.879267, 98.394881

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  448 reviews

TripAdvisor Rating  4.5/5  197 reviews

Overall a pleasant stay!!

Customer review rating 4.0/5

Pb222 Couples - Confirmed reviews ALL

General Manager Paul Raymond Smith was very kind to extend our room checkout to 5pm because our flight was at 8pm. We are really grateful for the gesture. The suite was spacious and beautiful! We really appreciate the towel and rose decorations for our wedding. The water temperature for the shower was tricky to nail though, it being too hot most of the time.

Good stay and value for money.

Customer review rating 4.0/5

Marx Families - Confirmed reviews ALL

Ideal location for travelling within phuket town.

Stay was fine but not 5star quality

Customer review rating 2.5/5

Claire Couples - Confirmed reviews ALL

Breakfast was fine but we had lunch one day and food was quite stale. Pool very disappointing. Freezing cold, no pool bar or music. Spa only available one day of our stay due to under staffing issues

Dear Claire, We very much appreciate you reviewing your stay with us here at the Novotel Phuket City Phokeethra. We are grateful you chose to stay with us during your time in Phuket, however we are very sorry that the experience did not meet the standards we expect of our hotel. We can assure you that your comments have been taken very seriously and investigations have been launched to rectify the challenges you had during your stay. We can assure you that we are working on our food and beverage offering currently to improve the variety and quality and we will investigate your comments about the pool with the hotels engineering team and find a solution to the temperature. We will also look at how we can ensure that we have enough Spa therapists to ensure that our guests are able to receive treatments. Thank you again for sharing your experience, and we hope we have the opportunity to welcome you back in the future. Kind Regards Paul Smith

Nice stay, but not good for members

Customer review rating 3.5/5

Danupol Business - Confirmed reviews ALL

Several stays already. Hotel and staff are nice, and the bakery in the Cafe is also inexpensive. The only annoying thing is that I need to inform my membership status to get an upgraded room and welcome drink voucher every time on my business trip (book via the company's agency),

Dear Khun Danupol, We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are pleased that overall your stay was a pleasant one, however I am sorry that your loyalty status was not recognized prior to your arrival. We have established the challenge that led to you not being recognized on this occasion and will endeavor to correct it for future stays. Thank you again for sharing your experience, and we hope your next visit will be a genuine hassle free experience. Kind Regards Paul Smith

Good stay..

Customer review rating 4.0/5

Sol Couples - Confirmed reviews ALL

All was good. Food was excellent.. Staff was excellent. In particular the night shift receptionist Dom. He opened the gym at 4 AM for me... and the next day, he helped us get a grab.. He talked to driver for more than once to make sure, he arrives at the hotel on time so that we do not miss our ferry. Only complain, Wi-fi is the worst in this hotel than any hotel i have been. It was very slow and you get disconnected easily. I needed it for work.. and it was disappointing.

Dear Solomon, We very much appreciate you reviewing your stay with us here at the Novotel Phuket City Phokeethra. I am really pleased that you found our food to be a positive to your stay and our Heartist's service and in particular Khun Dom. We are very proud of his fantastic customer service and will be sure to share you feedback and let him know how much he is appreciated. Please allow me to apologize for the Wi-Fi challenges you faced during your stay I will be sure to look into this with our I.T team to find a solution before your next stay. Thank you again for sharing your experience, and we hope we have the opportunity to welcome you back in the future. Kind Regards Paul Smith

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Other web-users rate our hotel

  • 136 reviews 9.3/10 Location
  • 175 reviews 8.7/10 Room
  • 219 reviews 8.9/10 Service
  • 91 reviews 8.4/10 Cleanliness
  • 63 reviews 8.4/10 Breakfast
  • 20 reviews 9.2/10 Value
  • 20 reviews 3.1/10 Pool
  • 7 reviews 3/10 Wellness Area

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