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Novotel Phuket City Phokeethra Hotel 5 stars

Customer review rating 4.6/5 854 reviews

ALLSAFE approved hotel

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Novotel Phuket City Phokeethra
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+ 22 Services

Hotel extras

  • 180 stylish suites and rooms

  • Near historical Sino-Portuguese quarter and local markets

  • Beautiful sky lounge with panoramic view of mountains and sea

  • Spa, swimming pool and gym

  • 7 meeting rooms with the maximum capacity of 850 people

Hotel location

Novotel Phuket City Phokeethra

40 Chanajaroen Road
Tambol Talad Yai
Amphur Muang
83000 phuket
thailand

Tel: +6676397777

Fax: (+66)76/397700

Check-in from 14h00

Check out up to 12h00

  • PHUKET BUS STATION :  850 METER NORTH

  • By plane

    PHUKET INTL At 34km / 21.13 miles

GPS :7.879267, 98.394881

Hotel services

AMOR

Amor, on the Lobby floor, is your place for a yummy breakfast with a grab & go option and offers all-day dining with authentic Phuket, Hokkien, Thai and international favourites made from premium local ingredients. Don't miss the signature Moo-Hong!

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 180 rooms
    • One room for people with reduced mobility
    • No family room
    • 31 connecting rooms
    • 180 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • Thai
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi Additional charge
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
  • Currency exchange
    • Currency exchange
Access to property
  • Novotel Phuket Phokeethra
    • On site
    • 80 parking spaces
    • Private
Well-being
  • Novotel Phuket Phokeethra
    • Outside
  • Novotel Phuket Phokeethra
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 935

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Novotel Phuket City Phokeethra

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

854 reviews

TripAdvisor Rating 4.5/5

192 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Friendly and helpful staffs

Customer review rating 5.0/5

Siriluck Solo - 18/10/2021 Confirmed reviews ALL

It was a very impressive stay during my 7 days Sandbox. The pre arrival process was well organized. All staffs, including receptionists, F&B, housekeepers are very friendly and helpful. Special thanks to K.Arm (a night manager) who helped me when I got an accident in front of the hotel. I am very pleased that I chose to stay at Novotel Phokeetara. All the best to all of you, stay safe and take care.

Dear Siriluck M., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Superb Stay

Customer review rating 5.0/5

Hunt Couples - 15/10/2021 Confirmed reviews ALL

The Staff Services are always superb! In 2018, we stayed at Patong's Novotel Resort, Khun Pure was specially resourceful and went out of his way to help us retrieved a lost luggage in transit. Similar experience this time at Phuket City's Novotel. Khun Sea was extremely courteous and attentive; and Khun BB was particularly resourceful from the time of the first call from oversea to our stay and subsequent departure - providing impeccable information and much appreciated assistances. Hats off to the ladies. Thank you Novotel for taking care of what matters most!

Dear Yee Hung H., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Great staff!

Customer review rating 5.0/5

Kim Couples - 13/10/2021 Confirmed reviews ALL

We had a really great time in Phuket city and the Novotel Phuket City Phokeethra. Especially the staff was outstanding! Everyone was so friendly and helpful during our stay.

Dear Kim F., Bonjour! Sawaddekha! We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Sincerely, Nuchanat PATHAN Front Offcice Manager h9…

The Sandbox Hotel I recommend

Customer review rating 5.0/5

Fa… Couples - 11/10/2021 Confirmed reviews ALL

Even before our arrival, with the booking the service and help, the right information, the swift reactions. And as of our arrival at the airport until we left the hotel after the quarantine we felt at home. The staff was super friendly, ver professional and helpful. The rooms very clean, the bed like home, soft top layer, fantastic cotton sheets, air, balcony, a view... Breakfast as usual at Novotel, wide choice and variaty of foods of every region. Can o ly recommend this to all newa sandbox arrivals on Phuket. Congratulations to Mr. Cedric and his team. Special mention of K. Sea and K. Vow, you made our stay feel like home.

Great location,good stay, wonderful staff

Customer review rating 4.5/5

Kirakorn Solo - 02/10/2021 Confirmed reviews ALL

Stayed for 7 day Phuket Sandbox.It was a wonderful experience.The hotel is great location,All Staff are very friendly make everything easy,the terrace bare is beautiful view of the city,serves authentic Thai food.

Dear Kirakorn P., Sawaddeekha! We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Khun Kirakorn. if anything you would like to share to make your next stay more comfortable or anything to make your score us from 90 to 100 please let me know. Thank you for your kind feedback, and we hope to see you again soon for another excellent stay with us. Sincerely, Nuchanat PATHAN Front Office Manager Novotel Phuket City Phokeethra & Ibis Styles Phuket City h9…

Wonderful Service!

Customer review rating 5.0/5

Peeraya T. Solo - 01/10/2021 Confirmed reviews ALL

I stayed at Novotel Pokeethra for 7 days during my sandbox quarantine. The hotel is located in the heart of downtown Phuket which is super convenient. You can walk to Robinson shopping mall, 7-11, drug stores, street food, and Old Town walking street. The facility is clean and well equipped. What I love most is the staff there. Everyone treated me so well. They were very friendly, polite, & helpful. If I had one complaint, it would be food at the hotel. I ordered seafood dishes that were just ok. To be honest, I expected much fresher seafood for being in Phuket. My favorite was the freshly juiced carrots!

Dear Peeraya T., Thank you for sharing your feedback regarding your stay! I am glad that we were able to accommodate and you got the excellence stayed with us. Also, thank you for the kind words regarding the location and staff and apologize for the seafood that is not fresh as your expected, these comments will share directly with our chef to improve the quality of our seafood. Khun Peeraya., Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Older hotel, but nice staff and convenient location.

Customer review rating 4.0/5

Anonymous Solo - 01/09/2021 Confirmed reviews ALL

I was upgraded to the Novotel from the Ibis Styles and am very appreciative. The breakfast arrangement was good and the restaurant/bar staff were nice. Front desk staff were kind and very accommodating.

Dear Kevin M., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services., I will share your comments in every point to department concern. Thank you again for sharing your experience. We hope you will visit us again when you have a trip to Phuket again. Sincerely, Guest Relation Team

Clean and comfortable with great front-desk staff

Customer review rating 4.0/5

Glenn C. Families - 24/08/2021 Confirmed reviews ALL

Stayed for 14 day Phuket Sandbox period, so obviously would be different in normal times. The hotel was clean an spacious, as were the rooms. Wifi is very 'variable' - ok some days, but very poor on others. Since I had some tele-working to do, this was frustrating. In this day and age, a 5 Str hotel really needs top-class Wifi. the room air-con was efficient but too noisy to use at night (ok in August - which is cold) but could be a problem in hotter months. Breakfast had a reasonable selection but a bit limited for a 5 Star hotel and I found it repetitive for 14 days (just as an example, the same fruits - just 4 of them - served every day). Breakfast staff could have been more watchful with some clients who didn't wear masks properly (or sometimes at all). The pool was pleasant but a bit too cold. Restaurant closed .... not a COVID regulation (as open in other hotels) ... so I assume as a cost-saving measure due to low occupancy? - again, not what I would have expected at 5 Star. Best thing in the hotel - the front desk staff ...... really willing to help with any problems: flexible, efficient and friendly. Especially Na, who despite very long hours always had a smile and really gave the impression of wanting to make our stay happy. She is a credit to Novotel and a real asset.

Dear Glenn Frazer C., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We regret that some areas of your stay did not meet your expectations. You have provided us with some very detailed and valuable feedback. This information has already been shared with the management team for each of the particular departments. Please be assured that we take such feedback quite seriously, as we are always working on better ways to deliver service to our guests. Guest experience is our number one priority at Novotel Phokeethra and we are disappointed when sometimes we don’t get it quite right. We hope that this experience will not impair your trust in Novotel Phuket Phokeethra and we sincerely hope that you give us another opportunity to better serve you again in the future. Sincerely, Guest Relation Team

Very good stay and hotel location is good

Customer review rating 5.0/5

Hanan Friends - 22/08/2021 Confirmed reviews ALL

It was a very nice experience, the hotel is comfortable and all the staff are friendly, the lobby is quiet, the restaurant serves delicious food, and the terrace bar is amazing. The view of the city is wonderful. I loved everyone and cried when my hotel stay ended.

Dear Hanan A., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. and hope that you have a safe flight back home. It is very encouraging for us when our guests take the time to congratulate us on our efforts, and it definitely motivates our team members to continually do an even better job. After all, we are fortunate to have a team of well-trained professionals who are the real asset to this hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Pleasant and easy experience

Customer review rating 5.0/5

Roger Families - 22/08/2021 Confirmed reviews ALL

Everyone was great and very helpful. Cedric runs a good hotel.

Dear Norman Roger J., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Excellent customer service

Customer review rating 4.0/5

Siew M. L. Couples - 12/08/2021 Confirmed reviews ALL

The staff have gone the extra mile to assist us in navigating the Sandbox ever changing rules to make the trip possible. From the General manager to every front line hotel staff, and the restaurant manager and staff, they put in 100% effort to make our stay as comfortable as it can be. Thumbs up to the health, hygiene and safety protocols and practices in place. They’re clearly well thought out instead of ticking the boxes practices. In short, we’re very impressed with their level of service, especially during this difficult time.

Dear Siew Mei L., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We do hope that you have a safe journey to your next destination. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms. L.., if there is anything to make your stay more comfortable for your next visit and order for us to provide the best service for you and to get from 80 to 100 score, please do freely share with us at H9… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Helpful, relaxing and central...

Customer review rating 4.5/5

Tim D. Business - 29/07/2021 Confirmed reviews ALL

Even in the middle of the COVID crisis, when the Phuket Sandbox opened up I needed to renew my passport. The hotel was perfectly located for the 'old town' Phuket. The staff were extremely helpful with taxi services to and from the consulate and the hospital for CPR checks as well in order to enable my return. The standard of service across the board at this hotel is excellent and the way all hotels should be. Thank you so much. My 'go to' place whenever returning to Phuket.

Dear Timoney D., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Very good stay

Customer review rating 5.0/5

Jan Couples - 27/07/2021 Confirmed reviews ALL

Very friendly and service minded staff

Dear Jan E., We very much appreciate your comments regarding your stay at the Novotel Phuket City Phokeethra. We do hope that you have safe trip for your next destination and fly back home safely. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Team

Personalized Service Surprise

TripAdvisor rating 5.0/5

navimundo 23/02/2021 TripAdvisor review

We had a pleasant stay at the Novotel Phuket City Phokeethra Hotel. What impressed me the most was the personalized service, which made our stay memorable. The whole team was amiable. And especially Sea, Jack and Joe were outstanding. And the Estrela Sky Lounge was a cool place to spend evenings with delicious local food and drinks over Phuket sunset vistas.

Dear navimundo., Thank you very much for your comment regarding your stay at Novotel Phuket City Phokeethra. We delighted to read that you have excellent stay with us during your time in Phuket. Your comment will be share to our team to continue deliver best service to our guest. especially the team member as you mentioned above, who are in turn most appreciative. Thank you once again for having shared your feedbacks with us, we look forward to welcoming you back to our Novotel Phuket City Phokeethra again in the near future. Best Regard. Guest Relation Team

Around Phuket

TripAdvisor rating 5.0/5

Lontoo 13/03/2020 TripAdvisor review

Excellent located hotel in Phuket Town. Rooms were spicy and clean. Staff was very kind and helpful. Check in and out were efficient. I came earlier that expected and before check in time, but the room was arranged me quickly, and I really appreciated it after a long flight.

Dear Lontoo, We are extremely delighted to read the glowing review you let us regarding your stay at the Novotel Phuket City Phokeethra. It's always a pleasure to receive positive feedback especially concerning our team members. Good comments constitute the best reward they can get and it's also the best encouragement they can have in their working life. We also are glad to read that the hotel location as well as its cleanliness and room facilities were up to your expectations. We hope you will give us the chance to welcome you back soon in the heart of Phuket town, and make your next stay even more enjoyable. Kind regards, Guest Relations Team

Good But Not 5 Star Luxury or Convenience

TripAdvisor rating 3.0/5

DScotty Couples - 14/01/2020 TripAdvisor review

Good But Not 5 Stars Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious. Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.

Dear DScotty, We would like to thank you first for taking the time of writing us a review regarding your stay at Novotel Phuket Phokeethra. We are sorry that your experience with us did not meet your entire expectations; allow us to express our sincerest apologies for that. However, we are pleased to read that you enjoyed the helpfulness of our team members. Concerning the restaurant menu, we consider your comment to improve the quality of our services.Your reviews both positive and negative are the best tools for us because they permit to provide a superior service experience for every customer. We are sorry that the room facilities and hotel location did not meet your expectations and did not allow you to do whatever you wanted during your stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations Team

Excellent Phuket Town Choice

TripAdvisor rating 5.0/5

RicoRoccoRanger Solo travel - 06/12/2019 TripAdvisor review

PROS: Nuchanat ('SEA') was friendly and extremely helpful during Check-in, assigning an excellent room and assisting me in making arrangements for a departing ferry. She was also helpful in addressing a few minor in-room corrections required. The hotel location was excellent for accessing local area attractions. The lobby and common areas were well-kept, clean, and inviting. Breakfast and the restaurant were excellent! Housekeeping was on-target and excellent (Thanks 'Ji'). CONS: None

Dear RicoRoccoRanger, Thank you for your pleasant review. We are really delighted to know that your interactions with staff members and their helpfulness met your expectations. I have shared your comment with Khun Sea and she was very happy to read it. We also are pleased to know that you enjoyed all the hotel facilities and the breakfast during your stay. We will be very happy to welcome you back at Novotel Phuket Phokeethra in the near future. Sincerely, Cedric BESLER General Manager

Low season not a good time to stay here.

TripAdvisor rating 3.0/5

cksg f Couples - 30/10/2019 TripAdvisor review

Concierge non existent. Front desk knowledge of neighborhood poor. Hotel’s map of Phuket town is microscopic. Difficult for seniors to read. My wife and I were met on arrival at the Phuket Airport by pre- arranged Hotel transport which was fine. However the hotel transport to the airport on departure was bad. It was not their hotel vehicle. The car’s air condition was not working and the driver kept wanting to stop the car by the roadside to fix the air conditioning but to no avail.

Noise at midnight

TripAdvisor rating 2.0/5

Departure60453534948 Business - 16/03/2019 TripAdvisor review

I stay at top floor at this hotel. There is a bar above my room. Big music had continued unitl 1:30am, and I could not sleep on that night and had cold at that night. Only front manager sent me a message next day for their apology with some fruit. When I checked out the hotel, no one know what was happened at the night, no communication among staff. Cannot believe it!!

Dear name guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards.

nine out of ten until the last day

TripAdvisor rating 2.0/5

Freedom774439 Solo travel - 10/03/2019 TripAdvisor review

Good rooms good food good service from restuarant But on check out the total confusion of my account was unbelievable I am still to angry to .Since this stupid review site wants 200 characters I have no more to say at this time except I am still in disbelieve

Dear guest, Thank you for your review and score. We are happy to hear that you enjoyed our service at the restaurant, however, we are really sorry for the misunderstanding. Thank you for staying with us. Kind regards.

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