Mercure Makkah Aziziah

Customer review rating (ALL Rating) 4.4/5 791 reviews

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6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road, 24243 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Easy Access to Masjid Al Haram, 10 minutes away

  • 24 hours Complimentary Shuttle Service

  • Close to key attractions and shopping hub, Public Transportation also available

  • Wide variety of Food & Beverages Offerings

Our accommodation(s)

Hotel location

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road
24243 MAKKAH
Saudi Arabia

GPS:21.3998527, 39.8627731

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AL SAFA RESTAURANT

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  791 reviews

Customer review rating 0.5/5

Ali G. Solo - Confirmed reviews ALL

it was horrible not even close to accor or mercure standards .

Dear ali g., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh. Guest Relation.

Customer review rating 4.5/5

Muhammad S. A. Families - Confirmed reviews ALL

It was wonderfull experince,my entire family had a great time, we were able to do the Ibada in great movementum and ease because of the comfortable stay....

Dear Muhammad S. A., We very much appreciate your comments regarding your stay at the Mercure Makkah Aziziah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raed Saiegh. Guest Relation Agent.

Customer review rating 4.0/5

Kh R. M. Couples - Confirmed reviews ALL

Was excellent, but no welcomes amenities or drink

Dear Kh R. M., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh. Guest Relation Agent.

Customer review rating 5.0/5

Uzma U. Families - Confirmed reviews ALL

Very good experience, hotel is clean, economical, worth to stay with family. Reception staff very cooperative and polite

Dear uzma u., We very much appreciate your comments regarding your stay at the Mercure Makkah Aziziah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raed Saiegh. Guest Relation.

Customer review rating 3.5/5

Abdul R. M. T. Families - Confirmed reviews ALL

The receptionist was good smiley. good behaviour, but after 9 p.m., no one receive the calls. Room service zero% no one receive calls make the line busy for all calls. HK works for cleaning, not well in the room, and I will attach the pictures. glass shelf up to the kettle dusty and kettle tray also was dusty. Dust all over the room. Engineering work so bad we want to switch off the exhaust fan same keys connected the power for bathroom lights also bathroom lights was gone off with Exhaust fan fantastic work of engineering. Window lock defective is not close, most dangerous for children. I try to close the lock of the window but can't. big table under the TV was one side was defective. overall HK and engineering work not good For receptionists 8 of 10 And HK & Engineering 3 of 10 Room Service zero of 10 shuttle bus zero of 10

Dear Abdul R. M. T., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh. Guest Relation Agent.

Other web-users rate our hotel

  • 790 reviews 7.2/10 Location
  • 1,160 reviews 8/10 Room
  • 2,136 reviews 8.7/10 Service
  • 91 reviews 9.4/10 WiFi
  • 853 reviews 8.7/10 Cleanliness
  • 400 reviews 9.3/10 Value
  • 382 reviews 8.6/10 Breakfast
  • 231 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.