Name: Mercure Makkah Aziziah, Hotel in Saudi Arabia - ALL
Address: 6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road, MAKKAH, 24243, SA
Telephone: +966125537300
Rating: 4.4

Mercure Makkah Aziziah

Hotel for travellers looking for local and authentic experiences

Mercure Makkah Hotel, a contemporary 4-star hotel nestled in a serene neighborhood, caters to travelers seeking authentic local experiences. With 398 modern and comfortable rooms and suites, it offers easy access to Al Masjid al Haram via a 24/7 complimentary shuttle service. Guests can enjoy a wealth of facilities, including meeting rooms, free Wi-Fi, a fitness center, and a dedicated, courteous team focused on guest satisfaction.

Easy Access to Masjid Al Haram Amicable neighborhood, Mosque

Hotel extras

Easy Access to Masjid Al Haram, 10 minutes away
24 hours Complimentary Shuttle Service
Close to key attractions and shopping hub, Public Transportation also available
Wide variety of Food & Beverages Offerings

Our accommodation(s)

Room

Classic Room with 1 double bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View

See availabilities

Room

Classic Room with twin beds

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Single bed(s)

See availabilities

Room

Classic Triple Room

3 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

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Room

Classic Quad Room

4 pers. max
26 m² / 279 sq ft

Bedding 3 x Single bed(s)

See availabilities

Hotel location

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road
24243 MAKKAH
Saudi Arabia

GPS:21.3998527, 39.8627731

+966 12 553 7300

HARAMAIN

Railway station

Access: 15 km / 9.32 mi 15 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Meeting rooms
100% Non Smoking Property
Room service

AL SAFA RESTAURANT

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Fitness center

Stay in shape at our 24-hour state-of-the-art gym equipped with modern exercise machines, including treadmills, stationary bikes, elliptical trainers, and free weights.

Meetings & Events

Non contractual photo

Number of Meeting Room: 2
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 120
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.4/5 1,180 reviews

Ali S. Business - 5/4/2026 Confirmed reviews ALL

Bad customer service, i have arrived and informed the room will be ready after 30 minutes, and the guy in reception who handle my reservation left the desktop, again i ask the replaced person about my room if my room is ready, says wait 30 minutes again, so in total waiting one hour and half after arguing with them they handle the room to me. I have seen also the others who came for in place reservation they get the room directly, while i was waiting for 1 and half hour, i don't know what's the reason for it but differently i will not repeat staying in this hotel again.

Dear Ali S., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh . Guest Relation.

M. M. Solo - 4/30/2026 Confirmed reviews ALL

I recently stayed at Mercure Makkah Hotel and overall, my experience was good. The hotel is comfortable, and the general atmosphere is pleasant. However, there are a few areas that need improvement. The breakfast experience was disappointing. Some basic items such as olive oil and honey were not available when I asked. In addition, once certain items ran out, they were not refilled. I also had an unpleasant experience when I requested watermelon — one of the Egyptian chefs collected leftover small pieces from a tray and then added more from the kitchen, which was not appropriate. Also, the bathroom maintenance were not always up to the expected standard. Additionally, some of the Egyptian staff members, particularly two chefs working during breakfast, were not as professional as expected. One staff member assisted me by opening the door and changing the door battery, but I was surprised to find that he later entered the room and adjusted the air conditioning settings without my permission, which was uncomfortable. On the positive side, I would like to sincerely thank several staff members who were very helpful and respectful. In the restaurant, Mahmoud, Shafik, and Sayed provided excellent service, along with Chef Mohsen during the evening shift. From housekeeping, Kawsar did a great job and was professional and attentive. At the reception, Raef, Obaid, Aliaa, and Nada were all friendly and supportive. Overall, while the stay had some positive aspects thanks to a few dedicated staff members, there are clear and important areas that require improvement, especially breakfast standards and staff professionalism.

Dear M. Mohamed, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Makkah Aziziah. We appreciate your balanced perspective, highlighting both the positive interactions with our dedicated staff and the areas that did not meet your expectations. We sincerely apologize for the issues you encountered during breakfast. It is our aim to provide a complete and satisfying dining experience, and we regret that certain items were unavailable and that others were not replenished in a timely manner. Your comment regarding the handling of food will be addressed to ensure that our standards are consistently upheld. Additionally, we take your concerns regarding staff professionalism very seriously. It is important to us that our guests feel comfortable and respected at all times. Your experience with the air conditioning adjustment is noted, and we will reinforce our policies regarding guest privacy and comfort. We appreciate your recognition of the team members who provided excellent service. Your insights will help us improve and enhance our guest experience in the future. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Raed Saigh. Guest Relation .

Moath A. Families - 4/28/2026 Confirmed reviews ALL

Clearly, the hotel was fully booked, and the staff were doing their best to meet guests’ needs and demands. However, there was a significant staff shortage. While the team performed admirably, they simply couldn’t handle such a large number of customers.

Dear Moath A., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation.

Mohammad A. Families - 4/26/2026 Confirmed reviews ALL

I couldn’t sleep well during the first night because of broken bed. I have arrived by 3 am and was so exhausted and tired. I found the bed broken and called room service and reception many times but no answer. I had bad night. Beside that the food outside rooms stayed there for long time and make the place look bad and smell bad too. The level of care and clean is low. I found many reviews in Google Maps complaining about the customer service answering calls.

Dear Mohammad A., Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the discomfort you experienced due to the condition of the bed and the lack of response from our team during your requests. We understand how crucial a good night's sleep is, especially after a long journey. Additionally, we regret that the cleanliness and presentation of the common areas did not meet your expectations. Your comments are valued and will be taken into consideration as we continuously strive to enhance our services. We appreciate your insights and hope to provide you with a more satisfying experience in the future. Best regards, Raed Saigh. Guest Relation.

Nasser A. Business - 4/21/2026 Confirmed reviews ALL

Recurrent visits and always perfect experience

Dear nasser a., We very much appreciate your comments regarding your stay at the Mercure Makkah Aziziah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raed Saigh. Guest Relation.