Name: Mercure Makkah Aziziah, Hotel in Saudi Arabia - ALL
Address: 6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road, MAKKAH, 24243, SA
Telephone: +966125537300
Rating: 4.4

Mercure Makkah Aziziah

Hotel for travellers looking for local and authentic experiences

Mercure Makkah Hotel, a contemporary 4-star hotel nestled in a serene neighborhood, caters to travelers seeking authentic local experiences. With 398 modern and comfortable rooms and suites, it offers easy access to Al Masjid al Haram via a 24/7 complimentary shuttle service. Guests can enjoy a wealth of facilities, including meeting rooms, free Wi-Fi, a fitness center, and a dedicated, courteous team focused on guest satisfaction.

Easy Access to Masjid Al Haram Amicable neighborhood, Mosque

Hotel extras

Easy Access to Masjid Al Haram, 10 minutes away
24 hours Complimentary Shuttle Service
Close to key attractions and shopping hub, Public Transportation also available
Wide variety of Food & Beverages Offerings

Our accommodation(s)

Room

Classic Room with 1 double bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 1 x Double bed(s)
Views: City View

See availabilities

Room

Classic Room with twin beds

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Single sofa bed(s) and 2 x Single bed(s)

See availabilities

Room

Classic Triple Room

3 pers. max
26 m² / 279 sq ft

Bedding 2 x Single bed(s) and 1 x Single sofa bed(s)

See availabilities

Room

Classic Quad Room

4 pers. max
26 m² / 279 sq ft

Bedding 3 x Single bed(s)

See availabilities

Hotel location

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road
24243 MAKKAH
Saudi Arabia

GPS:21.3998527, 39.8627731

+966 12 553 7300

HARAMAIN

Railway station

Access: 15 km / 9.32 mi 15 min drive

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Car park
Pets not allowed
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Meeting rooms
100% Non Smoking Property
Room service

AL SAFA RESTAURANT

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Fitness center

Stay in shape at our 24-hour state-of-the-art gym equipped with modern exercise machines, including treadmills, stationary bikes, elliptical trainers, and free weights.

Meetings & Events

Number of Meeting Room: 2
Surface of the largest room: 300 m² / 3229.17 sq ft
Maximum seats capacity: 120
Maximum capacity for banquets: 100

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Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5 1,189 reviews

Umer R. Couples - 5/22/2026 Confirmed reviews ALL

Dear Umer R., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation.

Abdul F. I. Couples - 5/21/2026 Confirmed reviews ALL

I recently had the pleasure of staying at this hotel, and I must say it is truly beautiful. From the moment you step inside, you're greeted by a sense of charm and elegance that is hard to find elsewhere. The accommodation was incredibly appealing — everything was thoughtfully arranged, spotlessly clean, and meticulously organised. The entire property smelled wonderfully fragrant, which made the atmosphere feel even more inviting and luxurious. It’s clear that a lot of care goes into maintaining such a high standard of presentation. A special mention must go to Miss Alya at the reception. She was exceptionally kind, sharp, and professional. She handled our check-in with genuine warmth and intelligence, instantly making us feel welcome. Staff like her are a real asset to any establishment, and she definitely left a lasting positive impression on our stay. However, there was one issue that brought my overall rating down. Upon booking, we were clearly informed that breakfast would be a buffet spread. Naturally, we were looking forward to a wide selection to start our day. Unfortunately, when we arrived for breakfast, it turned out to be a strictly à la carte service. Nobody had informed us about this change in advance. While the food itself was decent, the lack of communication was disappointing because it set the wrong expectation. A simple heads-up would have made all the difference and avoided the letdown. Despite that hiccup, the hotel remains a very attractive place overall. The beauty, cleanliness, and excellent service from staff like Miss Alya make it a memorable spot. I genuinely enjoyed my time there and would consider returning, though I do hope they improve their communication regarding meal arrangements. With that small fix, it would easily be a perfect stay.

Dear abdul f. i., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation .

Ali S. Business - 5/4/2026 Confirmed reviews ALL

Bad customer service, i have arrived and informed the room will be ready after 30 minutes, and the guy in reception who handle my reservation left the desktop, again i ask the replaced person about my room if my room is ready, says wait 30 minutes again, so in total waiting one hour and half after arguing with them they handle the room to me. I have seen also the others who came for in place reservation they get the room directly, while i was waiting for 1 and half hour, i don't know what's the reason for it but differently i will not repeat staying in this hotel again.

Dear Ali S., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh . Guest Relation.

M. M. Solo - 4/30/2026 Confirmed reviews ALL

I recently stayed at Mercure Makkah Hotel and overall, my experience was good. The hotel is comfortable, and the general atmosphere is pleasant. However, there are a few areas that need improvement. The breakfast experience was disappointing. Some basic items such as olive oil and honey were not available when I asked. In addition, once certain items ran out, they were not refilled. I also had an unpleasant experience when I requested watermelon — one of the Egyptian chefs collected leftover small pieces from a tray and then added more from the kitchen, which was not appropriate. Also, the bathroom maintenance were not always up to the expected standard. Additionally, some of the Egyptian staff members, particularly two chefs working during breakfast, were not as professional as expected. One staff member assisted me by opening the door and changing the door battery, but I was surprised to find that he later entered the room and adjusted the air conditioning settings without my permission, which was uncomfortable. On the positive side, I would like to sincerely thank several staff members who were very helpful and respectful. In the restaurant, Mahmoud, Shafik, and Sayed provided excellent service, along with Chef Mohsen during the evening shift. From housekeeping, Kawsar did a great job and was professional and attentive. At the reception, Raef, Obaid, Aliaa, and Nada were all friendly and supportive. Overall, while the stay had some positive aspects thanks to a few dedicated staff members, there are clear and important areas that require improvement, especially breakfast standards and staff professionalism.

Dear M. Mohamed, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Makkah Aziziah. We appreciate your balanced perspective, highlighting both the positive interactions with our dedicated staff and the areas that did not meet your expectations. We sincerely apologize for the issues you encountered during breakfast. It is our aim to provide a complete and satisfying dining experience, and we regret that certain items were unavailable and that others were not replenished in a timely manner. Your comment regarding the handling of food will be addressed to ensure that our standards are consistently upheld. Additionally, we take your concerns regarding staff professionalism very seriously. It is important to us that our guests feel comfortable and respected at all times. Your experience with the air conditioning adjustment is noted, and we will reinforce our policies regarding guest privacy and comfort. We appreciate your recognition of the team members who provided excellent service. Your insights will help us improve and enhance our guest experience in the future. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Raed Saigh. Guest Relation .

Moath A. Families - 4/28/2026 Confirmed reviews ALL

Dear Moath A., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation.