Mercure Makkah Aziziah

Customer review rating (ALL Rating) 4.4/5 1,189 reviews

Mercure Makkah Aziziah - Image 1
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Description

Hotel extras

  • Easy Access to Masjid Al Haram, 10 minutes away

  • 24 hours Complimentary Shuttle Service

  • Close to key attractions and shopping hub, Public Transportation also available

  • Wide variety of Food & Beverages Offerings

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Makkah Aziziah

6541 Kulliyyat Al Banat, Al Jamiah Mecca 24243, Makkah Al Taif Road
24243 MAKKAH
Saudi Arabia

GPS:21.3998527, 39.8627731

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AL SAFA RESTAURANT

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, Try the à la carte menu featuring fine international menu during lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,189 reviews

Customer review rating 3.5/5

Umer R. Couples - Confirmed reviews ALL

Dear Umer R., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation.

Customer review rating 3.5/5

Abdul F. I. Couples - Confirmed reviews ALL

Dear abdul f. i., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation .

Customer review rating 0.5/5

Ali S. Business - Confirmed reviews ALL

Dear Ali S., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saiegh . Guest Relation.

Customer review rating 3.0/5

M. M. Solo - Confirmed reviews ALL

Dear M. Mohamed, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Makkah Aziziah. We appreciate your balanced perspective, highlighting both the positive interactions with our dedicated staff and the areas that did not meet your expectations. We sincerely apologize for the issues you encountered during breakfast. It is our aim to provide a complete and satisfying dining experience, and we regret that certain items were unavailable and that others were not replenished in a timely manner. Your comment regarding the handling of food will be addressed to ensure that our standards are consistently upheld. Additionally, we take your concerns regarding staff professionalism very seriously. It is important to us that our guests feel comfortable and respected at all times. Your experience with the air conditioning adjustment is noted, and we will reinforce our policies regarding guest privacy and comfort. We appreciate your recognition of the team members who provided excellent service. Your insights will help us improve and enhance our guest experience in the future. Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Raed Saigh. Guest Relation .

Customer review rating 2.5/5

Moath A. Families - Confirmed reviews ALL

Dear Moath A., Thank you for taking the time to tell us about your experience at the Mercure Makkah Aziziah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raed Saigh. Guest Relation.

Other web-users rate our hotel

  • 944 reviews 7.2/10 Location
  • 1,375 reviews 7.9/10 Room
  • 2,620 reviews 8.5/10 Service
  • 91 reviews 9.1/10 WiFi
  • 1,041 reviews 8.7/10 Cleanliness
  • 492 reviews 6.5/10 Comfort
  • 458 reviews 9.1/10 Value
  • 452 reviews 8.3/10 Breakfast

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