Santa Teresa Hotel RJ-MGallery 5 stars

Wonderful moments !

Hotel Santa Teresa is a heaven for people from São Paulo - a wonderful, relaxing place close to home with love to the details. The staff is excellent and very helpful. I have only 4 suggestions: - Pool music could play at specific times instead of all day long. It's a bit tiring for those who just want to rest or read a book without much noise; - I understand there is a contract with Heineken (I've worked with beverage market too), but a place like that could have more interesting craft beer options; - the Restaurant could offer more daily options - It's a bit repetitive for those who just want to stay at the hotel without having to go to other restaurants. - Upon my arrival, I had a slightly serious problem. The card I had used for the reservation (about 1 year ago) was from a bank account that I no longer have, so I don't have the card anymore either. The person who received me said she had nothing she could do. I believe someone in her position should offer options to make the arrival of the guest as relaxing as possible and not stressful. I had to call my old bank and get a suggestion from the manager that might have been given by the person who received me: "Wouldn't they accept the credit card bill?"

It was my 22nd wedding anniversary and working with services I really care about details and our stay was full of surprises and professional services.

Hotel, itself, was lovely. Front desk staff helped us with tours, taxis and dinner reservations. The restaurant, Tereze, was phenomenal. Pool and separate bar were also very nice. Would love to have had warm/hot water in the outdoor hot tub instead of cool. Overall, excellent experience and would highly recommend to others.

The hotel is very pretty and cozy. Tereze service was excelent and meal prices were good. The pool seems small to the number of guests. On a sunny day, it is the only main area of the hotel. So it becomes packed. The service was poor there. 1 or 2 people to attend every guest at the pool is impracticable. We had to wait 10 min to get a bottle of water. Also lacks some refinement on treatment. Reception furniture deserves to be renewed. The sofas for example are depreciated.

We enjoyed our stay at Sta Theresa. On the plus side we enjoyed the location, the setting and the history , of the hotel. The restaurant was excellent with great service and food. Staff were helpful . On the down side we liked the size and design of our room but felt that there was a need of some maintenance with the interior becoming rather neglected, bathroom sliding door unattached, toilet blocked, television hanging off wall.

We stayed two nights here after eight nights exploring the city and all its sights. It was a welcome two days of rest and relaxation prior to flying home. The hotel itself is beautiful and our room was very light and airy. The gardens and pool area are lovely. The only downside with staying at a weekend is that it is difficult getting a sunbed around the pool area and people tended to go off for lunch and come back after a couple of hours leaving their belongings on the bed rather than remove them and allow other people to use them. Also we booked our stay through Voyage Prive and as part of our booking we should have received a welcome drink (which we did not) and late check out of 18.00 hrs. I spoke to reception on the morning of the day of our departure who were unaware of the late check out and asked me to produce proof pf same which I did. Despite this our key stopped working I presume some time around midday and we had to get this reprogrammed as we were unable to access our room. Would definitely stay here again but probably during the week when it is quieter.

The staff had some technical problems with the keycards during checkin but overall everything was very nice. Breakfast staff could have been nicer with our kids. Dinner staff could have been more swift to allocate consumption to the right room (we were a big table). But nothing that tarnished the experience on the overall. Reception staff always very helpful and pleasant.

The weekend at Santa Tereza hotel was carefully planned because of the engagement proposal I was about to make. For being a nice, calm and sophisticated hotel, ST was chosen as the place for this to happen. It all worked perfectly well. Every staff of the hotel, that knew what my plan was, was very touching and helping me to make sure that this moment would be special and last for a live time, and it worked it. Amazing! I would like to name 3 person who helped brilliantly this to happen. Maria (which was dealing with me via email - before my arrival) and Marcio and Nathalie, at the reception, who were very kind, and jumped with me in my idea for the proposal making sure that every details were perfect. Thank you!!!!

Charming with a personal touch that really showed the true essence of the Brazilian hospitality. Hassle free and delightful

The only reason I stayed here is because there were YouTube reviews from paid vloggers who made this hotel look amazing. This is at most a 3 or 4-star hotel in a terrible location. We felt so uncomfortable that we booked another hotel a few hours after arriving. This hotel felt empty, the rooms very untidy (even after booking the best room available), 20 min. away from the beach, felt like an old house made into a hotel. The breakfast was okay - overall, for a complete Rio experience, this is not the place to stay. We went to the Fasana and Emeliano for a 5-star experience. It did not disappoint.

We had a lovely stay in this great location and beautiful view. The staff at the pool was particularly attentive and lovely. A great place to spend a relaxing day. Same for Tereze restaurant, we had a great dinner. There was a private function at the bar which was a bit of a surprise but ended up not affecting our stay as we made other plans. Considering occupancy of the hotel, early booking and price I felt we could have been given a junior suite with a better location and outlook, we were a bit tucked behind a building without a view or great sunlight and next door to service room. This reflects my score for ‘value’. Lighting in room could be improved too. Breakfast was excellent and we appreciated the complementary fruit and water. The bed was very comfortable. I booked this hotel for style and luxury. I wasn’t disappointed, it’s a lovely building but I wasn’t amazed or surprised by the interior and garden design. Overall we had a great time but I’ll consider other options when returning to Rio. (Please keep my review private, it’s intended for feedback only)

A truly enjoyable stay. First class team that made every effort possible to make my first visit to Brazil memorable. Knowledgeable, engaging and friendly. I felt I was in very good hands. The first class people stand out; but the hotel itself is unique and beautiful in its own right. Very good facilities. Top rate restaurant and service. And I had a great massage.

It was such a wonderful experience. So relaxing, cozy and romantic. Really enjoyed our time at MGallery. The staff was so welcoming and helpful always looking for a solution to problems/requests. Would definitely return!

We stayed for a brief stay and enjoyed our time. Superb property, great service. Restaurant is special