Santa Teresa Hotel RJ-MGallery 5 stars

Customer review rating 4.6/5 1,701 reviews
Santa Teresa Hotel RJ-MGallery
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Swimming pool with panoramic view

  • Bar and restaurant serving international cuisine

  • Le Spa, a unique and unforgettable experience

  • Meeting room with capacity for up to 100 people.

  • High-speed Internet throughout the establishment

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Santa Teresa Hotel RJ-MGallery

Rua Almirante Alexandrino 660
20241260
rio de janeiro
brazil

Tel: +552133800200

Fax: (+55)2122222693

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO TOM JOBIM At 18km / 11.18 miles - Shuttle paying

  • By plane

    SANTOS DUMONT At 5.04km / 3.13 miles - Shuttle paying

  • By helicopter

    CORCOVADO At 3.4km / 2.11 miles

GPS :-22.9218779, -43.1875169

Our accommodations

The rooms and suites in the MGallery collection of boutique hotels offer modern comfort in an authentic setting. Suite measuring 431 sq. ft. (40 m²), desk, King Size Bed, bathroom with shower or bathtub, covered balcony. Amenities, hair dryer, minibar, safe, bathrobe, complimentary slippers and two free bottles of imported water at check-in.

SUPERIOR ROOM - 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

DELUXE ROOM WITH BALCONY - 1 King Size Bed, views of Santa Teresa, the mountains or gardens

  • Max. number of persons: 2
  • Area: From 30
  • Views: Garden side, City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite - 1 King Size Bed, separate lounge, views of Santa Teresa or the mountains

  • Max. number of persons: 3
  • Area: From 40
  • Views: City side, Mountain view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

MASTER SUITE, 1 King Size Bed, views of the mountains or Santa Teresa

  • Max. number of persons: 3
  • Area: From 70
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

LOFT SUITE - 1 King Size Bed, balcony, separate lounge, panoramic views of the mountains

  • Max. number of persons: 4
  • Area: From 70
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

ROYAL SUITE - 1 King Size Bed, balcony, VIP treatment, panoramic views of Santa Teresa

  • Max. number of persons: 4
  • Area: From 120
  • Views: Panorama view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

TEREZE

Type of cuisine: Gourmet

In a pleasant and elegant setting with views of Guanabara Bay, Térèze is known for its contemporary Brazilian cuisine. The Bistrô Menu is the ideal option for business lunches. For events, Térèze accommodates up to 100 people.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DOS DESCASADOS

Photo non contractuelle / Strictly non binding

With views of Santa Teresa, the Bar dos Descasados is the perfect place for those looking for a relaxed and cozy setting. Enjoy special drinks and delicious aperitifs. We also cater for business cocktails events, private dinners and weddings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Santa Teresa Hotel RJ-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,701 reviews

tripadvisor

TripAdvisor Rating 4.5/5

574 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well recommended

Customer review rating 4.6/5

Ken Couples - 17/02/2020 Confirmed reviews ALL

We were recommended to stay at the Santa Teresa hotel and it was just the best. Situated up the hill from the beaches, it is easy to get to (and ignore the comments about taxis not wanting to go there because of the cobbles) it is an oasis of calm, yet within easy reach of everything. The tram stops about 200 metres away and whisks you into Centro is about 15 minutes, where the Metropolitan Cathedral in a ‘must see’. Taxis are easy for the beaches, Christ the Redeemer and Sugar Loaf. Uber is everywhere and very reliable. Special mentions for the receptionists who were always helpful and willing to organise anything (Victor and Natalie were especially brilliant). The restaurant is excellent and must rank as one of the best in Rio. Daniel was a great server, knowledgeable and efficient. The pool is swimmable because it is an oblong shape, so good for exercise as well and the cool stuff. All in all, a great place to stay where you can avoid the excess commercialism of the beaches yet be close to all that you need.

Dear mr. Kenneth R., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team - specially at the Front Desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Pleasant stay

Customer review rating 4.6/5

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

We enjoyed our four nights in the spacious and attractively decorated loft suite which has a superb view over the city. Service very efficient and warm. Front desk charmingly helpful. Restaurant first rate for breakfast and dinner.

Dear Clive Ronald H., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager MGallery Santa Teresa Hotel

Bad experience

Customer review rating 4.6/5

Mor Couples - 01/02/2020 Confirmed reviews ALL

We had the worst experience we have ever had!! We arrived to the Mama Shelter hotel after we liked a lot the pictures on booking .. We got an “upgrade” for a room in the ground level. The room had no windows and no air circulation, also the water in the shower smells bad. The worst part was arriving at night to our room, hearing weird noises from the trash can that didn’t stopped- we found out a MOUSE inside (probably the primary resident in the room).. I was so horrified!! We went to the reception, and the reception worker came to the room, saw the mouse, and we had to pack all our belongings and move to a different room in the middle of that rainy night (another one with no air circulation). Even though we asked on the day of arrival to extend our stay, we asked to leave in the morning after sleepless night. The Mama shelter hotel manager said she want to give us free caipirinha πzza as compensation.. when we said it’s not a reasonable compensation for this kind of situation (had no hotel for the rest of our stay in Rio and had a terrible night) she talked to her manager Lyudmila- the Santa Teresa manager, and asked us to move for the Santa Teresa hotel (a 5 stars hotel). We arrived and Ludmila was at first really nice , told us she understands our feeling , that this situation is horrible and she invites us to stay in the Santa Teresa hotel for the rest of our stay. On the next morning she asked us to pay 50% from the Santa Teresa hotel rate if we would like to stay for the rest of our stay (when a day before she invited us to the same hotel as part of the compensation). Also Lyudmila told us she talked with the reception worker who didn’t come to the room and never saw a mouse.. the very same mouse who ruined our first night in Rio. As travelers , who sleep in all kinds of properties :5 stars hotels, boutique hotels and all kinds of accommodation we felt so humiliated to be in this kind of situation, and AGAIN, had NO accommodation for the rest of our stay. We experienced our stay uncomfortable because of this situation, and mainly from how it was managed. We asked a refund for the sleepless night we had a mouse in our room at the Mama Shelter but haven’t got it back

Well located

Customer review rating 4.6/5

Anonymous Couples - 27/01/2020 Confirmed reviews ALL

Excellent front desk service. Very helpful. Room 14 noisy with water sounds from room above. Hot tub very tepid.

Dear Mr. B., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. We already used all your information and all necessary actions were taken. Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Not en par for the price

Customer review rating 4.6/5

P Couples - 22/01/2020 Confirmed reviews ALL

Beautiful property with great potential but everything is lacking in being polished. Rooms with dysfunctional plumbing (stayed in 2). A bar where you had to go to reception to get someone to serve. Mediocre food. No decent wine offering nor cocktails. Overall a very disappointing experience for an overpriced property.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Santa Teresa Hotel RJ - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Amazing experience

Customer review rating 4.6/5

João E. Couples - 21/01/2020 Confirmed reviews ALL

My boyfriend and I stayed at the hotel for his birthday and it was an amazing experience. Our room was beautiful, the staff was aways kind and helpful, and the hotel is simply beautiful.

Prezado sr. M. , Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Ms

Customer review rating 4.6/5

Julia F. V. Couples - 04/01/2020 Confirmed reviews ALL

I have stayed at this hotel around 4 times before this stay, over the years, but this is the first time since it became MGallery. I am very sad to say the service has declined terribly. At the front desk they took our request for dinner reservations that were never made- we found out when we got to the restaurant, and the hostesses' response was to say the front desk was very "out of it" and this sort of thing was normal. The service in the restaurant was bad to the point of being comical. Orders poorly taken, waiters having to come back multiple times to confirm, abrupt greetings, no ability to explain dishes. It was evident, even at Breakfast, that the staff is simply not trained at all. I felt terrible for the non-Portuguese speaking guests as it is evident that nobody speaks more than 3 words of English. At one point during breakfast the waiter had to call the hostess over to translate but she barely knew more than him... A couple during dinner asked for the selection of white wines by the glass but the confused waiter offered a glass of Malbec. Even at the pool bar, which used to be a place of very refined service, the bar itself looked messy and the servers were unpolished and poorly trained. The rooms are lovely as ever and the food generally was quite good. Sadly the team seems totally lost and the experience has lost a good deal of its magic and charm.

Dear Mrs. V., Many thanks for taking the opportunity to review your stay with us. I'm most sorry to read of your disappointments with Santa Teresa Hotel MGallery Hotel Collection. We are committed to delivering the highest level of guest service and I'm genuinely sorry that you felt that this was not reflected on your first evening with us. My team and I already used all your information and all necessary actions were taken. With much respect and appreciation I hope to have the opportunity to welcome you our hotel so you have the opportunity to see that your feedback was really valuable for us. I will be delighted to personally attend to your reservation. Regards, Nathalie Operti FO Manager Santa Teresa Hotel MGallery Hotel Collection

Great 3 night stay in enjoyable location

Customer review rating 4.6/5

Susie Couples - 23/12/2019 Confirmed reviews ALL

We loved the hotel and the Santa Teresa area. All the staff we met were delightful and very helpful. The food in the restaurant and bar (the risotto we had 3 times for lunch!) was excellent. Our room was good although the doors to the balcony are broken and need fixing. Loved the styling of the hotel. We would stay again if we are in Rio.

Disappointing service

Customer review rating 4.6/5

Uzma H. Solo - 23/12/2019 Confirmed reviews ALL

Although the facilities are great and the hotel is beautiful - my treatment by staff members was severely substandard and prejudiced Upon arrival, I was brusquely shown my room and none of the hotel's facilities were explained or shown to me. Every time I went to the bar, restaurant or pool I was questioned by staff who seemed to suspicious and not able to believe that I was actually a guest of the hotel. When I asked to see the suite at the end of my stay - I was made to sit in reception and wait for 40 minutes and no one showed me the room. When I complained, there was no attempt to solve the problem - just a weak apology. The reception staff on my last day in particular were so nice to everyone else and so rude and uncaring towards me I felt that it ruined my entire experience in Rio

Beautiful setting loved the hotel

Customer review rating 4.6/5

Linda B. Friends - 18/12/2019 Confirmed reviews ALL

Having Kleenex in room would have been nice

Perfect location and ambiance for a romantic getaway

Customer review rating 4.6/5

Tynisha C. Couples - 17/12/2019 Confirmed reviews ALL

The hotel grounds were beautiful and well kept. The staff were friendly and accommodating. The room was beautiful and exceeded expectations.

A lovely stay in a unique hotel.

Customer review rating 4.6/5

Kristen Couples - 04/12/2019 Confirmed reviews ALL

Overall I every much enjoyed the decor and environment of the hotel. Initially, I was placed in the wrong room, but the staff was willing to move me to the correct room upon my request which was appreciated. I believe the service at the pool bar could have been more expedient and I would recommend removing or relocating the large computer on the service bar as it's very distracting from the pleasant environment created at the pool. Food was great. Overall I would definitely recommend.

Beautiful room and hotel, friendly helpful staff, good food

Customer review rating 4.6/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

We loved the hotel, its rooms, public areas, swimming pool and dining room. The staff were very friendly and helpful. The food was beautiful and delicious. Would recommend!

Excellent hotel

Customer review rating 4.6/5

Sue F. Couples - 22/11/2019 Confirmed reviews ALL

Excellent hotel,very helpful staff, helped with booking trip to Christ the redeemer and getting taxis for us. Room very good, quiet and very light. Very comfortable bed.food excellent both dinner and breakfasts in the restaurant.

nice hotel service can improve

Customer review rating 4.6/5

Steven A. Couples - 20/11/2019 Confirmed reviews ALL

Good but the service was not out of the ordinary for a boutique hotel

Confortable

Customer review rating 4.6/5

Juliana Z. Solo - 20/11/2019 Confirmed reviews ALL

Very pleased, thank you Bruno and all the staff during the day.

It feels like home

Customer review rating 4.6/5

Raphael Couples - 04/11/2019 Confirmed reviews ALL

It feels like home. Overall the hotel experience was great. Cosy envieroment and polite hosters. And a nice room. The only expirience below our expectation was on Tereze Restaurant. Both breakfast we had there were very good but our dinner was a very bad experience. Including one of our dishes coming straigth from freezer. Despite that I would definitely stay again and would recomend the hotel for other people.

Customer review rating 4.6/5

Antonio V. Couples - 29/10/2019 Confirmed reviews ALL

Wonderful moments !

Good - but could be better

Customer review rating 4.6/5

Rafel M. Solo - 27/10/2019 Confirmed reviews ALL

Hotel Santa Teresa is a heaven for people from São Paulo - a wonderful, relaxing place close to home with love to the details. The staff is excellent and very helpful. I have only 4 suggestions: - Pool music could play at specific times instead of all day long. It's a bit tiring for those who just want to rest or read a book without much noise; - I understand there is a contract with Heineken (I've worked with beverage market too), but a place like that could have more interesting craft beer options; - the Restaurant could offer more daily options - It's a bit repetitive for those who just want to stay at the hotel without having to go to other restaurants. - Upon my arrival, I had a slightly serious problem. The card I had used for the reservation (about 1 year ago) was from a bank account that I no longer have, so I don't have the card anymore either. The person who received me said she had nothing she could do. I believe someone in her position should offer options to make the arrival of the guest as relaxing as possible and not stressful. I had to call my old bank and get a suggestion from the manager that might have been given by the person who received me: "Wouldn't they accept the credit card bill?"

GREAT SURPRISES IN ALL SENSES

Customer review rating 4.6/5

Marcelo A. Couples - 23/10/2019 Confirmed reviews ALL

It was my 22nd wedding anniversary and working with services I really care about details and our stay was full of surprises and professional services.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rio de janeiro