Santa Teresa Hotel RJ-MGallery 5 stars

Having Kleenex in room would have been nice

The hotel grounds were beautiful and well kept. The staff were friendly and accommodating. The room was beautiful and exceeded expectations.

Overall I every much enjoyed the decor and environment of the hotel. Initially, I was placed in the wrong room, but the staff was willing to move me to the correct room upon my request which was appreciated. I believe the service at the pool bar could have been more expedient and I would recommend removing or relocating the large computer on the service bar as it's very distracting from the pleasant environment created at the pool. Food was great. Overall I would definitely recommend.

We loved the hotel, its rooms, public areas, swimming pool and dining room. The staff were very friendly and helpful. The food was beautiful and delicious. Would recommend!

Excellent hotel,very helpful staff, helped with booking trip to Christ the redeemer and getting taxis for us. Room very good, quiet and very light. Very comfortable bed.food excellent both dinner and breakfasts in the restaurant.

Good but the service was not out of the ordinary for a boutique hotel

Very pleased, thank you Bruno and all the staff during the day.

It feels like home. Overall the hotel experience was great. Cosy envieroment and polite hosters. And a nice room. The only expirience below our expectation was on Tereze Restaurant. Both breakfast we had there were very good but our dinner was a very bad experience. Including one of our dishes coming straigth from freezer. Despite that I would definitely stay again and would recomend the hotel for other people.

Wonderful moments !

Hotel Santa Teresa is a heaven for people from São Paulo - a wonderful, relaxing place close to home with love to the details. The staff is excellent and very helpful. I have only 4 suggestions: - Pool music could play at specific times instead of all day long. It's a bit tiring for those who just want to rest or read a book without much noise; - I understand there is a contract with Heineken (I've worked with beverage market too), but a place like that could have more interesting craft beer options; - the Restaurant could offer more daily options - It's a bit repetitive for those who just want to stay at the hotel without having to go to other restaurants. - Upon my arrival, I had a slightly serious problem. The card I had used for the reservation (about 1 year ago) was from a bank account that I no longer have, so I don't have the card anymore either. The person who received me said she had nothing she could do. I believe someone in her position should offer options to make the arrival of the guest as relaxing as possible and not stressful. I had to call my old bank and get a suggestion from the manager that might have been given by the person who received me: "Wouldn't they accept the credit card bill?"

It was my 22nd wedding anniversary and working with services I really care about details and our stay was full of surprises and professional services.

Hotel, itself, was lovely. Front desk staff helped us with tours, taxis and dinner reservations. The restaurant, Tereze, was phenomenal. Pool and separate bar were also very nice. Would love to have had warm/hot water in the outdoor hot tub instead of cool. Overall, excellent experience and would highly recommend to others.

The hotel is very pretty and cozy. Tereze service was excelent and meal prices were good. The pool seems small to the number of guests. On a sunny day, it is the only main area of the hotel. So it becomes packed. The service was poor there. 1 or 2 people to attend every guest at the pool is impracticable. We had to wait 10 min to get a bottle of water. Also lacks some refinement on treatment. Reception furniture deserves to be renewed. The sofas for example are depreciated.

We enjoyed our stay at Sta Theresa. On the plus side we enjoyed the location, the setting and the history , of the hotel. The restaurant was excellent with great service and food. Staff were helpful . On the down side we liked the size and design of our room but felt that there was a need of some maintenance with the interior becoming rather neglected, bathroom sliding door unattached, toilet blocked, television hanging off wall.

We stayed two nights here after eight nights exploring the city and all its sights. It was a welcome two days of rest and relaxation prior to flying home. The hotel itself is beautiful and our room was very light and airy. The gardens and pool area are lovely. The only downside with staying at a weekend is that it is difficult getting a sunbed around the pool area and people tended to go off for lunch and come back after a couple of hours leaving their belongings on the bed rather than remove them and allow other people to use them. Also we booked our stay through Voyage Prive and as part of our booking we should have received a welcome drink (which we did not) and late check out of 18.00 hrs. I spoke to reception on the morning of the day of our departure who were unaware of the late check out and asked me to produce proof pf same which I did. Despite this our key stopped working I presume some time around midday and we had to get this reprogrammed as we were unable to access our room. Would definitely stay here again but probably during the week when it is quieter.