Santa Teresa Hotel RJ-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,275 reviews

ALLSAFE approved hotel

Santa Teresa Hotel RJ-MGallery
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+ 19 Services

Hotel extras

  • Host your wedding and other social events in our La Villa hall

  • Le Spa offers several types of body treatments

  • Exclusive and free car park

  • Children under 12 stay without charges with their parents

  • Pet-friendly Hotel, up to 9 kg and for a fee

Hotel location

Santa Teresa Hotel RJ-MGallery

Rua Almirante Alexandrino 660
20241260 rio de janeiro
brazil

Fax: (+55)2122222693

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORTO TOM JOBIM At 18km / 11.18 miles - Shuttle paying

  • By plane

    SANTOS DUMONT At 5.04km / 3.13 miles - Shuttle paying

  • By helicopter

    CORCOVADO At 3.4km / 2.11 miles

GPS:-22.9218779, -43.1875169

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The rooms and suites in the MGallery collection of boutique hotels offer modern comfort in an authentic setting. Suite measuring 431 sq. ft. (40 m²), desk, King Size Bed, bathroom with shower or bathtub, covered balcony. Amenities, hair dryer, minibar, safe, bathrobe, complimentary slippers and two free bottles of imported water at check-in.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Santa Teresa Hotel RJ-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,275 reviews

TripAdvisor Rating 4.5/5

634 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful and tranquil oasis

Customer review rating 4.5/5

Johanna Couples - 19/11/2021 Confirmed reviews ALL

Beautiful hotel, excellent restaurant and very nice and professional staff. A drawback was the constant and loud sound of running water in the pipes in our room. Had we stayed longer we would have requested another room.

Love the Place...just one problem

Customer review rating 4.0/5

Thomas W. Solo - 06/11/2021 Confirmed reviews ALL

I am an american, living in Rio. I have been to the bar and the restaurant many times before covid..so was well acquainted with property. I really like the atomosphere, tucked away high above Rio. The only problem was that my room (#16) had an awful noice coming from the conduits above the front door. I was (relunctantly) moved to another room - at 11 pm. Other than that, the stay was wonderful. I will probably return for another weekend getaway (just not to room #16).

Dear Mr. Thomas W., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. The details about the room were sent to our maintenance team so we can avoid inconveniences like yours in the future. Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Disappointed

Customer review rating 2.0/5

Alessandra P. G. Couples - 03/11/2021 Confirmed reviews ALL

I expected a different experience. The room is incredibly dark, I asked for a king bed and got 2 beds put together and with a hole in the middle. The shower was sad, no water pressure and the faucets are ridiculous, the only faucet in the whole world that works differently and bizzare! The service was pathetic, it took 45 minutes to get me an omelet for breakfast, and I requested at least a dozen times. It felt like the waitstaff did not want to wait on anyone. I accidentally spilled coffee and it took almost 1 hour and a lot of begging to get someone to clean! No one would even take the dirty dishes, I did it myself! The experience was completely disappointing, the restaurant had terrible food with no taste, the bar is closed, the choices at the menu were just sad. The hotel is very isolated from the city, so I expected a lot more.

Dear Alessandra Pilnik G., Thank you for taking the time to tell us about your experience at the Santa Teresa Hotel RJ - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel - MGallery

Loved the view from my room. However, I could not charge my phone in any outlet in the building.

Customer review rating 4.5/5

M Solo - 02/11/2021 Confirmed reviews ALL

Well I was there for a short stay and it was lovely. I would suggest to have a few USB wall chargers, I could not charge my phone in any outlet in the building. I had to borrow a USB wall charger from an employee and had to leave my phone at the reception desk. I would rather charge my phone next to bed.

Dear Marlyn S., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel - MGallery

Good stay

Customer review rating 5.0/5

Ricardo L. Business - 21/10/2021 Confirmed reviews ALL

Beautiful place, relaxing experience

Dear Mr. Ricardo L., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Please, if you have a chance to share you comment on TripAdvisor, more guests will be pleased to find this truly refuge carioca. For your convenience: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Step in the past and another in the present

Customer review rating 4.0/5

David B. S. Couples - 20/10/2021 Confirmed reviews ALL

Hotel is beautiful and has a great location at Santa Teresa neighborhood. Service is good but hotel employees need to be better trained, they have good will and so but there is a lack of training that doesn’t match the type of hotel. Besides that worth the stay and would definitely come back.

Lovely.

Customer review rating 5.0/5

Erik M. Couples - 19/10/2021 Confirmed reviews ALL

All staff are great, from the lobby to the restaurant. Super clean. The rooms smell great. Without a doubt was the best experience I had in a Hotel. The breakfast was incredibly good. Food is amazing. During the breakfast we had the wonderful experience of having a little bird on the balcony, since we were sitting next to the window and he calmly stayed there with us making us company. Really great, I can't wait to go back there to those wonderful pillows and then have that amazing breakfast again. Thank you very much.

Dear Mr. Erik M., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Please, if you have a chance to share you comment on TripAdvisor, more guests will be pleased to find this truly refuge carioca. For your convenience: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Excellent. Restful experience in a charming setting.

Customer review rating 5.0/5

Rebekah Couples - 16/10/2021 Confirmed reviews ALL

We had a wonderful stay and would recommend this beautiful hotel to everyone. We enjoyed staying off the well worn tourist track and getting a more intimate view of the charming bohemian side of Rio. The staff were attentive, patient, helpful, and always welcoming. We felt instantly at ease and were sad to leave. We have nothing but good things to say about our stay. We hope to return again!

Dear Mrs. Rebekah K., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Please, if you have a chance to share you comment on TripAdvisor, more guests will be pleased to find this truly refuge carioca. For your convenience: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Excellent Service

Customer review rating 4.0/5

Patricio Couples - 12/09/2021 Confirmed reviews ALL

Location is good, Santa Teresa is a nice bohemian neighborhood. A bit far from the most common Rio locations, such as the beaches. The hotel ammenities are great, with a nice pool, and nice drinks by the pool. We did not visit the spa, so we can't comment on that. The room is great, with excellent bed and thought-of details. In particular, our room had an annoying water sound throughout the whole night which we raised with the management and they informed it would be looked after. This detail was something that surprised us given the excellent level of the hotel overall. The restaurant is amazing, be it for dinner, lunch and the breakfast. I believe it is the highlight of this accommodation, as was the staff. Excellent quality breakfast and attention to all details! Thanks for our stay, we will definitively would want to go back someday!

Dear Patricio P., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

What a charming boutique hotel

Customer review rating 5.0/5

Cristiane Couples - 10/08/2021 Confirmed reviews ALL

Charming and very comfortable room. Perfect breakfast!! Very good restaurant. The plus was the staff, extremely kind and attentious. It makes a huge difference. Congratulations! Very good experience to be repeated and recommended to friends.

Dear Mrs. F., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Please, if you have a chance to share you comment on TripAdvisor, more guests will be pleased to find this truly refuge carioca. For your convenience: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

good stay

Customer review rating 5.0/5

Lu… Couples - 03/08/2021 Confirmed reviews ALL

amazing

Prezado sr Luiz Claudio, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Obrigada por trazer o nome do Victor como destaque! Repassarei pessoalmente a ele, que tenho certeza, ficará muitíssimo contente. É muito importante saber que ele fez a diferença em sua hospedagem. Mais uma vez, obrigada! Por favor, não deixe de compartilhar suas observações também no TripAdvisor do hotel. Seus comentários nos apoiarão a motivar mais e mais clientes a conhecer deste verdadeiro refúgio. Segue o link para sua conveniência: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Romantic escape

Customer review rating 5.0/5

Rafael L. Couples - 02/08/2021 Confirmed reviews ALL

Hotel s gorgeous and the package is really complete and satisfying.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery
Customer review rating 5.0/5

Angelo P. Couples - 20/07/2021 Confirmed reviews ALL

I enjoyed a lot. Soecialky the mood and atmosphere of the people who work in the hotel and restaurant. The only thing is that I didnt like is because in the photo of the room the bath seemed to be inside the room, not outside. I felt a litlle bit disappointed.

Dear Mr. Angelo, We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Please, if you have a chance to share you comment on TripAdvisor, more guests will be pleased to find this truly refuge carioca. For your convenience: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Relaxante

Customer review rating 5.0/5

Ana L. Couples - 11/07/2021 Confirmed reviews ALL

Lugar lindo e relaxante. Atendeu a todas as expectativas.

Prezada sra. Ana L. Silva, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Por favor, não deixe de compartilhar suas observações também no TripAdvisor do hotel. Seus comentários nos apoiarão a motivar mais e mais clientes a conhecer deste verdadeiro refúgio. Segue o link para sua conveniência: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d12…-Santa_Teresa_Hotel_RJ_MGallery-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Nós a aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Pleasant stay, cozy ambiance

Customer review rating 4.5/5

Fred C. Couples - 22/06/2021 Confirmed reviews ALL

Two days with confort and very special attention. Remarkable restaurant. Sadly the famous Bar dos Descasados was closed due to the pandemy.

Dear Mr. Fred C., We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

Beautiful and stylish hotel

TripAdvisor rating 5.0/5

Jo F Family - 23/04/2019 TripAdvisor review

We are a family of 4 (with 2 boys aged 11), who stayed in Santa Teresa Hotel in April 2019. Its a beautiful and stylish hotel. Very boutique and modern feel, with fantastic display of historical artifacts. service was exemplary - staff went out of their way to help, including arranging last minute Maracana tickets. Great location in Santa Teresa. Excellent breakfasts - probably the best we have had in all of Brazil during our travels. All in all, faultless. Highly recommended to stay here :-)

Dear Jo F, Thank you for taking the time to write such a wonderful review of Santa Teresa MGallery. We are absolutely delighted to be considered as your favourite breakfast in Brazil. The fact that you feel as "faultless", affirms that we have met our goal in welcoming you as part of our family. We eagerly anticipate the next opportunity to welcome you home. Warm regards, Juan + 55 21 985010893

Great hotel, lovely location and super friendly concierge/receptionist

TripAdvisor rating 5.0/5

Curious41499225876 Couples - 29/03/2019 TripAdvisor review

The hotel is in the lovely neighborhood of Santa Teresa. The pool and bar were amazing. Beautiful breakfast. The concierge and receptionist Alexandre was especially helpful and friendly. Would recommend this hotel to friends and families.

Dear Curious, Thank you for sharing your kind review. I am so delighted to hear that you had such a wonderful stay and that you found our location to be so convenient within Rio. We look forward to your next visit to The Santa Teresa Mgallery! Juan Whtasapp + 55 21 985010893

Annivarsary week in Rio

TripAdvisor rating 5.0/5

Manish S Couples - 10/03/2019 TripAdvisor review

MGallery by Sofitel is particularly suited to couples holidaying in Rio and seeking to leave behind the busy beachfront properties and instead immerse in idyllic and scenic charms of Santa Teresa. The real delight factor for us at the MGallery were #1 The People and #2 The food. Juan Sanders, the Manager, sets a very high standard and welcoming tone - which is consistently followed by his team on the front desk (Notably => Nathalie, Larissa) and the restaurant (Notably => Alex, Luis, Aldobo). Nice breakfast as well as dinner settings. We did not visit the bar or the pool-side lounge and instead largely focussed on the Tereze restaurant during our 6 night stay.

Not bad

TripAdvisor rating 2.0/5

Naingaung9591 Friends getaway - 13/09/2018 TripAdvisor review

The hotel is located at old town but not the good place fir us . At the arrival, the receptionist requested us to allow to block some amount of money and we said ok but they requested us to sign tthe credit card receipt which was never experienced before. We refused but finally we had to agree and it wasn’t very pleasant experience.The bar is located one flight down and the stairs steps aren’t very smooth . The house keeping staffs are not pleasant( they didn’t say hello or any kind of greeting to the guest or smilr ) . there was no evening turn down service. The food and service in their only restaurant was great . This is the only good service we have to appreciate. When we check out , there is only one receptionist who helped us to bring down the luggage. No bell services at all .

Dear Naingaung9591, thank you very much for staying at Santa Teresa Hotel. I was delighted to see that you enjoyed so much our restaurant Térèze and I I need to say that I am surprised about your comments of our housekeeping team that is always striving to ensure that all our clients have a truly magical experience. I am going to reinforce the training in this department during the next days. Regarding the pre-authorization, this is part of our standards and most of the hotels of the world use the same procedure during check in. Also talking about our front desk staff we pride ourselves on our passionate and dedicated team; as you can see from our previous Tripadvisor reviews, our visitors are always delighted with the wonderful attention to detail as well as the service we provide. All our receptionists help our clients with the luggage, even when the bellboy is not available, as you and your friends were. They also provided you with very unusual services, like sending somebody of our team to guide your visit in downtown Rio. If you would like to discuss any of this with me, please do not hesitate to contact me directly as I would welcome the opportunity to find out more detail about your experience. Kindest regards from Rio Juan

Tranquility in Rio

TripAdvisor rating 4.0/5

Jerome N Couples - 08/06/2017 TripAdvisor review

Beautifully decorated hotel and rooms. The swimming pool área was fantastic - with sun most of the day (in mid-Winter). Very cool bar and excellent restaurant. Noise from streets and dogs barking early morning interrupted our sleep a little - but not very serious. I suggest requesting hotel to arrange transportation (taxi) - Uber not reliable for this location. Spa treatments are very high quality, although the location is below the restaurant and so a lot of thumping and chair moving noises from above.

Dear Jerome, We very much appreciate your comments regarding your stay at the Hotel Santa Teresa Rio MGallery by Sofitel. We are glad to read that our decoration, swimming pool, bar and restaurant have please you. We are sorry about the noises at the Spa. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to welcome you back again soon. Sincerely, Stephane Menou

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