Had a nice stay and very helpful staff

Beautiful property… great service and a fantastic restaurant on site. However, the rooms leave much to be desired and the bed was quite poor. Couldn’t figure out why we were sleeping so bad until I pulled back the sheets. Springs had collapsed and ripped through the mattress on both sides. Would not have expected this at a hotel with this high of a reputation.

Every single staff person was incredibly welcoming, helpful, and informed. We had a wonderful stay and sincerely enjoyed your property and your hospitality.

We had high hopes for this hotel as I found it through the Michelin Guide, and the nightly rate was high, $700 USD per night. We appreciated the history and design of the lobby and common spaces, but when we came into our room we were surprised at how simple it was - white walls with no art. The room was underwhelming. However, what really ruined our stay was the couple next door that were having a loud physical altercation from 8pm to midnight, and then starting again at 6 am the next morning. We were unsatisfied with how the hotel handled it. They let the couple continue to disturb other guests (didn't separate them, kick them out, etc), and didn't proactively offer us any solutions. We had to ask the next morning to change rooms, and when we asked for a refund for our first night, which I think was a reasonable request given our first night was completely ruined, they came back and offered us dinner and a couples massage. Our dinner cost about $30 USD and my massage (my husband ultimately was unable to get a massage) was about $115 USD. They had limited scheduling availability, said we'd be able to tell them the next day what we wanted, and when we told them the next day what we wanted, they couldn't accommodate them, so it ended up being a failed attempt to make up for our first night. I do want to mention that everyone on staff we encountered was very lovely. There were nice touches we appreciated such as coffee in the lobby, fruit and chocolate in our room when we arrived, but ultimately a hotel should provide a safe and relaxing overnight stay and this hotel failed to provide that for us.

Personable staff, always helpful with dining and leisure suggestions. The whole stay was smooth and idyllic.

Wonderful boutique hotel in the quirky District of Saint Theresa. Staff were extremely helpful and could not do enough for us. The pool area is beautiful and is a calm oasis. Beautiful artwork and objets d’art were dotted around the bedrooms and corridors. Turn down service was also extremely good with various gifts left on the bed for us. Breakfasts were lovely especially on Saturday when there was a delicious buffet. Highly recommend the restaurant in the evening too. Overall truly wonderful experience, would highly recommend. Sorry, we could not stay longer.

We got a "double upgrade " without asking for it. We were pretty happy about it until we arrived to the room (room n° 11). It was ADA accesible room and the closest one to the front. We heard everything happening there, and from the outside of the building, the loud noise of an AC unit compressor. I woke up at 6 am on a Sunday with the noise coming from the front desk. My partner used sleep earbuds. Additionally, the bathroom door didn't fully close on both ends, leaving a gap of about an inch on each side!. Pretty disappointing for a USD $600+ per night hotel. The property is nice, but not worth the price in our experience. On the positive side, the breakfast and bed were pretty good. Still, with that budget, I would've preferred to stay elsewhere.

Beautiful property in a neighborhood everyone should experience in Rio. Attentive staff

Santa Teresa Hotel Rio de Janeiro – MGallery Collection was such a warm, memorable stay. The boutique feel, the lush gardens, and the genuinely kind team made the experience feel personal and relaxed. My room was serene and beautifully designed, and the pool terrace quickly became my favorite quiet corner. The restaurant delivered fresh, flavorful meals with that effortless Rio charm. It’s a place that feels both elevated and deeply connected to the neighborhood, and I loved every moment.

I enjoyed the spaciousness of my room and the little touches (flip flops, chocolates). I would have preferred windows in the room as it felt a bit closed in. The lighting in the hallway leading up to the door could be better. The pool and and garden setting are beautiful. I thought the breafkast buffet had a good variety. I waited to long for an iced coffee one day and unfortunately wasn't able to drink it due to my schedule.

The staff welcomed us warmly and accommodated all our needs.

An outstanding hotel in a beautiful location. The staff were exceptional and extremely helpful with any need we had. The room and bathroom were luxurious, stylishly decorated and felt very exclusive. The turndown service left us feeling very special and delighted. The food at Tereze was delicious. The spa was also very relaxing. We can't wait to return to this wonderful oasis with kind, efficient and very attentive staff.

I had an absolutely wonderful stay at Santa Teresa MGallery! As a solo traveler, I felt incredibly safe and comfortable throughout my visit. The hotel is tucked away from the hustle and bustle of Rio, offering a peaceful retreat while still allowing you to enjoy the city. Unfortunately, I became sick during my stay, but the staff went above and beyond to make sure I was comfortable and well taken care of. Their kindness and attentiveness truly made a difference. I was also celebrating my birthday, and the team made it incredibly special. They decorated my room, surprised me with a birthday cake, and left a thoughtful gift. These personal touches made me feel genuinely appreciated. The breakfast spread was fantastic every morning, with so many delicious options. Room service was also surprisingly affordable and very tasty. I highly recommend the beef patties—I ordered them multiple times! My room had a beautiful view, which made the experience even more enjoyable. The only minor downside was the temperature. I visited in September, and it was chillier than expected. The rooms do not have heating, but the staff kindly brought me multiple blankets to ensure I was comfortable. Overall, the hospitality was exceptional. Everyone I encountered was warm, welcoming, and genuinely kind. Between the beautiful property, peaceful location, delicious food, and thoughtful service, this was a memorable birthday stay. I would absolutely stay here again and highly recommend it, especially to solo travelers looking for a peaceful and luxurious experience in Rio!

Good looking hotel, but lacking practical facilities: electrical plugs missing or at the wrong place, no space to put luggage for two persons, nor space to put some clothes.

We had the best time staying at Santa Teresa Hotel. It was our first time in Rio, so staying at this hotel made our trip so memorable. We ate at the restaurant for dinner which was 10/10, and the breakfasts each morning were also gorgeous. The hotel itself was stunning, our room had a lovely view of the city and the facilities were great (the pool, bard, jacuzzi etc). The spa was also amazing. The main feedback we have is around transparency of added taxes. When we got our final bill which was only for a few items, there was a huge tax included (around $500 AUD) which we weren't aware of. More comms about this would've been good. Otherwise I highly recommend.

Hotel room was good, but sacrificed practicality eg space for suitcases, and clothes storage for adding character furniture and ornaments. Hotel staff were welcoming and helpful. Breakfast was average and very expensive. Good location.

Bad booking experience and the rooms and property were definitely dated, which was fine given the history of the property, but I just felt the entire time that the staff was snobby and judgmental. Food was also bad. I reached out to the hotel to book our rooms for a wedding about nine months in advance and when they told me it was 100% non refundable, I said I needed a little bit of time. A couple of months later, when I reached back out as I had secured childcare, they were very slow to respond and then ended up assigning me a room that was $100 more per night than my original. They said the difference in rooms was a tub. I didn’t need a tub, but I needed a place to stay, so we just booked it. We paid significantly more than the hotel charges that time of year, which just felt so dishonest - like a money grab. But we wanted to stay with the wedding party, so we were beholden to their prices. When I arrived, they had assigned me a room with no tub. I asked about it and they said they upgraded me from the tub room for no charge to a room with a balcony. I also did not need a balcony. In fact, the balcony was an extreme annoyance because in order to get any light in the room I had to open two sets of these strange accordion doors that were at least 100 years old. I had to call the desk at one point to help me close them because I was worried I was going to break them. We ate breakfast twice and it was pretty bad. The cappuccinos were just espresso and milk, not steamed. The options on the buffet were all carbs then the food for order was disappointing. We also ordered lunch once at the pool and it was so bad - not sure how they messed up a Cesar salad that bad. It was really hot when we stayed and we couldn’t want to hop into the pool…but it was actually so hot in the pool that it was disgusting. Can’t imagine what the pool feels like there in summer. All in all, would not recommend this pretentious and sub par hotel.

Santa Teresa's best-kept secret—a magical, welcoming, and comfortable place; an unparalleled experience.

The room was very comfortable, but unfortunately there was very little storage space for clothes. One half of the wardrobe housed the safe and fridge, while the other half contained the ironing board and iron. The bottom shelf was also used by housekeeping to store bed linen. There was no other available space offered. The bathroom similarly had very limited space for storing personal toiletries. Overall, additional cupboard, drawer and bathroom storage would have made the room much more practical and comfortable. The staff were very friendly, polite and helpful.