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ibis Rio de Janeiro Santos Dumont Hotel 3 stars

TripAdvisor rating 4.0/5 3,234 reviews
ibis Rio de Janeiro Santos Dumont
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing room
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280
CENTRO
20020 080
rio de janeiro
brazil

Tel: +552135064500

Fax: (+)2135064501

Contact email

Check-in from 12h00

Check out up to 12h00

  • IBIS RJ SANTOS DUMONT :   VLT Santos Dumont

  • ESTACAO CINELANDIA :  

  • By plane

    AEROPORTO ANTONIO CARLOS JOBIM At 21km / 13 miles

  • By plane

    SANTOS DUMONT At 0.3km / 0.19 miles

GPS :-22.909265, -43.169685

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with twin beds

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed + 1 extra bed for children

  • Max. number of persons: 3
  • Area: From 18m²
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The bar is a friendly place to get together at any time of day.

Our guest reviews for
ibis Rio de Janeiro Santos Dumont

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

14,761 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,234 reviews

Perfect

Customer review rating 4.1/5

Adrian K. Business - 27/11/2019 Confirmed reviews ALL

Confy and awesome

Dear Adrian K., We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emanuelle Matos Subgerente

atendeu as expectativas

Customer review rating 4.1/5

Margareth S. Solo - 25/11/2019 Confirmed reviews ALL

Atendeu as expectativas para o que eu precisava

Olá Margareth! Agradecemos o feedabck a respeito de sua experiência conosco e ficamos felizes em atender as suas expectativas. Esperamos o seu retorno em breve. Atenciosamente; Emanuelle Matos Subgerente

when i try to relax after a stressful day at work

Customer review rating 4.1/5

Nicolav, G. Business - 04/11/2019 Confirmed reviews ALL

It was a big surprise for me, someone from staff, who i haven't idea, opened my room door at 22:20 without notice! Right away, i got the phone to call receptionist, so i asked why someone, without notice, just reach my door and open! For my BIG surprise, that recepcionist said (not friendly at all, i need to say) -- "it's normal, our staff is making check at some floors" -- but, I don't know about you, who's reading this message right now, but, I NEVER KNEW, that kind of service, at 22:20 without any notice! That's was my first time at IBIS SANTOS DUMONT RJ, and for sure will be the last one!

Close to the airport, good price

Customer review rating 4.1/5

Sanna Couples - 03/11/2019 Confirmed reviews ALL

Everything was fine. We stayed here only 3-4 hours, arrived around midnight, smooth check in. We had to leave in 3,5 hours, but it was good to have some sleep before catching next flight, so we had 3 hours sleep, a shower and checked out. Perfect location if you are catching an early flight, but you have to take a taxi since it doesn't feel safe to walk around with bags (or without them) Be aware airport Santos Dumont opens first at 4am..

Dear Miss. Sanna Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Thomazini Deputy Manager

Terrible

Customer review rating 4.1/5

Ralph O. Couples - 31/10/2019 Confirmed reviews ALL

There was no food, beverage or anything else at the bar after that soccer gamer. I got to the hotel at 5:20pm, I checked online and I got an email saying that my key should’ve been ready, saving my time and no LINES. NO LINES! That was not true. There was no enough guys to assist customers, no information or at least empathy to help who was waiting there for 1 hour. Poor internet connection, and the ac was not working properly. By the way: on your behalf, put this thing right... “ Thank you for staying at our hotel. Your feedback will assist ON identifying areas for future improvement.” YOU GUYS SHOULD USE ON INSTEAD IN.

boa hospedagem.

Customer review rating 4.1/5

José Families - 30/10/2019 Confirmed reviews ALL

normal.

Customer review rating 4.1/5

Alessandro Families - 22/10/2019 Confirmed reviews ALL

Nota 1000

Great place!

Customer review rating 4.1/5

Waldir M. Couples - 21/10/2019 Confirmed reviews ALL

We stayed at Ibis Rio overnight and hadd a great experience. Staff was well educated and willing to help. Nothing to complain, reasonable price and everything went well.

Very good

Customer review rating 4.1/5

José F. Couples - 16/10/2019 Confirmed reviews ALL

professional staff.

Dear José, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

A great but brief stay

Customer review rating 4.1/5

Fiona Solo - 03/10/2019 Confirmed reviews ALL

I only stayed for a few hours at Ibis as I needed a few hours to rest between my flights but my experience was very positive. The hotel staff made a brilliant impression on me and were very helpful and friendly. I was very happy with their service. The room itself was all that I need to have a brief rest. If I was doing a similar stay in the future (between journeys) then I would book with Ibis again. Thank you for a great, but brief stay!

Always good but always delayed to send invoice to me

Customer review rating 4.1/5

Ga… Business - 03/10/2019 Confirmed reviews ALL

Since 2012 Ibis hotels are very delayed to send to me invoice.

Great stay and superb food

Customer review rating 4.1/5

Cristiano V. A. Business - 30/09/2019 Confirmed reviews ALL

The food at their restaurant is incredibly good and prices are reasonable

Dear Cristiano, , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Exactly what it said it would be.

Customer review rating 4.1/5

Paul Solo - 27/09/2019 Confirmed reviews ALL

Very friendly staff. Unbeatable position.

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordana Bastos Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Good experience

Customer review rating 4.1/5

Anonymous Couples - 26/09/2019 Confirmed reviews ALL

I enjoyed the experience, but missed some care. The air conditioner looked maintenance-free and very old. At breakfast I missed more vegan and vegetarian foods. Overall it was good! Great service!

three days at Ibis Santos Dumont

Customer review rating 4.1/5

Waldemar B. Business - 22/09/2019 Confirmed reviews ALL

Room OK. World standard. Location not so good. Many people sleeping in the side walks close to the hotel. A lot of rats less than 50 meters from the hotel. Meals could get a little improvement, desert in particular. Problems with air conditioner control. It changed temperature set up by itself.

Bad elevator experience

Customer review rating 4.1/5

Anonymous Business - 20/09/2019 Confirmed reviews ALL

The hotel has 3 elevators. One of them was not working and the other was completely crazy (going up and down, with no stops). Just one elevator working properly for all the guests?!?! We arrived delayed for a meeting just because of that! Insane!

Dear Luciene, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we have already taken appropriate measures to solve the issue and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor, Ibis & Novotel Rio de Janeiro Santos Dumont

Tudo Certo

Customer review rating 4.1/5

Eddie L. Business - 09/09/2019 Confirmed reviews ALL

Tudo certo do check in ao check out.

Prezado Eddie, Obrigada pela ótima avaliação do nosso hotel. Estamos contentes que tenha apreciado sua estadia e por isso venho lembrar o quão grata nossa equipe está! Esperamos poder recebê-lo novamente em uma próxima oportunidade! Atenciosamente, Jordana Bastos Supervisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Front desk service / attitude

Customer review rating 4.1/5

Anonymous Business - 09/09/2019 Confirmed reviews ALL

I didn’t liked the front desk

Dear Samuel S., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know what happend during your ckech-in and be sure that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Very nice

Customer review rating 4.1/5

Ricardo Solo - 02/09/2019 Confirmed reviews ALL

Clean installations, everything working fine and gentle and helpful staff.

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Regular but good

Customer review rating 4.1/5

Leonardo Business - 31/08/2019 Confirmed reviews ALL

The breakfast wasn't that great but it was fine. Dinner options was very limited My bathroom Had a leak in the siphon

Dear Leonardo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jordana Bastos Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont
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