ibis Rio de Janeiro Santos Dumont 3 stars

Customer review rating (ALL Rating) 3.7/5 4,742 reviews

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Description

Hotel extras

  • ibis Rio de Janeiro Santos Dumont is a 6-minute walk from Santos Dumont Airport

  • A 25-minute drive from Novo Rio Bus Station

  • A 15-minute drive from BPC Helipad

  • In the city center of Rio de Janeiro

  • Hotel close to several Consulates, such as the American, German, French, Portuguese, Italian

Our accommodation(s)

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Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280, CENTRO
20020 080 RIO DE JANEIRO
Brazil

GPS:-22.90826, -43.16942

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  4,742 reviews

TripAdvisor Rating  4.0/5  3,628 reviews

Certificate of excellence 2023

Excellent Cost x Benefit

Customer review rating 5.0/5

Carlos S. Business - Confirmed reviews ALL

Staff extremely polite. Good accommodation.

Dear Carlos, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luan Estevez Guest Realtions ibis Rio de Janeiro Santos Dumont

Very good service from the staff, but the hotel seems to have reached a point where it needs refurbishment

TripAdvisor rating 3.0/5

Cookiemonster203 TripAdvisor review

The hotel seems a bit tired and at a point where it needs refurbishment. For example, the lifts appear to not be fully working - the doors on one of the lifts did not open on some floors, or only partially opened, and then had to be manually pulled apart. In terms of the area - it is within walking distance of Santos Dumont Airport. It is within walking distance of public transport - the metro and VLT at Cinelandia area 10 minute walk away. It is not the most pleasant area at night, with numerous homeless people loitering - However, in fairness to the hotel, this is not their fault and there is 24 hour security in the hotel. The air conditioning was running in my room on arrival and the curtains had been kept closed to keep the heat out, which is appreciated. Staff at the hotel speak basic English. An issue with the in room safe was resolved through the use of google translate, but even with the language barrier, reception had maintenance in my room in under 10 minutes, which is very good service. There is a good selection for breakfast. There is good, fast wifi. However, it was apparent that my room had been well used and the fridge, for example, would have benefited from a deep clean. The hotel was ok for a short stay, but I would consider other hotels if in Rio de Janeiro again.

Dear guest, Thank you for sharing your detailed experience of your stay at our hotel. It's great to hear that the staff provided good service and that you found many positives during your stay. Your comments about the need for refurbishment and maintenance are important to us, and I would like to inform you that we have already started work on the building, modernising the flats and corridors. We hope to have the opportunity to welcome you again in the future and guarantee a more satisfactory experience. Thank you again for your constructive comments.

Grim

TripAdvisor rating 1.0/5

andytass Business - TripAdvisor review

Smelly room, impossible to open windows, aircon sounds like a 20 year old Lada, bar and restaurant closed by 10pm, avoid at all costs, amongst the worst hotels it has even been my displeasure to endure. Bedsheets dirty, looks like beds were made up by a really disgruntled employee

Hello, Andytass, We appreciate your review. Your feedback is very important so that we can always seek to improve the provision of our services and thus offer memorable experiences to our customers! We are very sorry that we did not provide you with the best experience during your stay. Beatriz Pereira.

Carnival crowds

TripAdvisor rating 3.0/5

IreneEng Couples - TripAdvisor review

T his is a 2-star hotel. It looks nicer online and in photos. We booked this in early January and by then, not many hotels were available, due to the carnival, which runs Feb 9th to 14th. It's in 'central' but the surrounding area is desolated, except every morning, the dressed up or down carnival crowds gathers by the hotel. The room is small but functional. The bed and pillow are ok. Shower water pressure is pretty strong, which is good. Same dirty plates are often left in the hall way for extended time. It provides a mini refrigerator and a safe. - condensation fm the air conditioner drips, and they never provide an extra towel to absorb it - slow elevators - room isn't cleaned every day - no biggie The bar in the lobby is ok. I didn't visit restaurant on the first floor. We used Uber or taxi to get around.

IreneEng, We appreciate your review. Your feedback is very important so that we can always seek to improve the provision of our services and thus offer memorable experiences to our customers! Kind regards, Beatriz Pereira.

Problems with staff and elevator

Customer review rating 2.0/5

Leo Solo - Confirmed reviews ALL

Staff spends a lot of time chit-chatting, while clients are waiting to be attended. The lifts are broken, dangerous (they sink with more weight) and also used by staff. I needed to use the stairs all of the time. On the good note, the air conditioner works very well.

Dear Mr Leonardo, Thank you for your review. We are very sorry that your experience did not meet your expectations, please allow us to extend our sincerest apologies. At Ibis Santos Dumont we seek to provide a quality service to each of our customers, which is why your comments are very important to us. Please be assured that we will take the necessary steps to ensure that what happened during your stay does not happen again. Sincerely, Luan Estevez Guest Relations Ibis Santos Dumont

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Other web-users rate our hotel

  • 1,487 reviews 8.8/10 Location
  • 2,450 reviews 4.4/10 Room
  • 2,191 reviews 5.8/10 Service
  • 209 reviews 3.5/10 WiFi
  • 1,369 reviews 3.1/10 Cleanliness
  • 1,305 reviews 1.6/10 Amenities
  • 1,128 reviews 4.8/10 Breakfast
  • 732 reviews 4.5/10 Food

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