ibis Rio de Janeiro Santos Dumont 3 stars

Customer review rating (ALL Rating) 3.8/5 4,603 reviews

Hotel extras

  • ibis Rio de Janeiro Santos Dumont is a 6-minute walk from Santos Dumont Airport

  • A 25-minute drive from Novo Rio Bus Station

  • A 15-minute drive from BPC Helipad

  • In the city center of Rio de Janeiro

  • Hotel close to several Consulates, such as the American, German, French, Portuguese, Italian

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280, CENTRO
20020 080 RIO DE JANEIRO
Brazil

GPS:-22.909265, -43.169685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Take advantage of our Flight + Hotel offers

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  4,603 reviews

TripAdvisor Rating  4.0/5  3,482 reviews

Certificate of excellence 2023

Well located, poor room conditions

Customer review rating 2.5/5

Cfar Business - Confirmed reviews ALL

I was there for business, and the location of the hotel was very convenient bause it was close to the airport. Nevertheless, taking a taxi to get to and from the hotel was always a problem, app transportation is always recommended, since taxi drivers will overcharge you. When it comes to the room itself the bathroom was in poor condition, clogged sink, broken shower tiles and mold in the ceiling. Breakfast was good. Overall it met my needs for a one night stay while in transit

Dear Cassio Thome De F., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Pereira Guest Experience ibis Rio de Janeiro Santos Dumont

Bedroom was not clean

Customer review rating 2.0/5

Jennifer G. Couples - Confirmed reviews ALL

We stayed there just because we had an early flight and the distance to the airport was very convenient. We were assigned a room and when we got there it was not clean, the bed was undone and there was still garbage from the previous guest. They assigned us another room, it looked ok, but the towels definitely looked that the ones I would use for the floor after way long past their life long use.

Dear Manuel Ricardo Bernal M., Thank you for telling us about your experience at the Ibis RJ Santos Dumont. We are very sorry that we did not meet your expectations, please allow me to offer my most sincere apologies. I also emphasize that we will intensify our training with the reception team so that situations like the one that occurred during your stay do not happen again. Thank you for sharing your problems with us. Yours sincerely, Beatriz Pereira Guest Experience Supervisor Ibis Rio de Janeiro Santos Dumont

45 minutes to check in despite online check in

Customer review rating 1.5/5

Alan W. U. Families - Confirmed reviews ALL

No mention of building work at hotel before I booked. . 30 minutes waiting to see check in staff despite online check I . 15-20 to check in just not acceptable after checking in online. Despite asking g two key card kept getting offered only one . Why bother with pre check in Two thin small bath towels and a bath mat only, no hand towel hand towel . Leaving hotel as early as possible and spending time at airport lounge. Must nicer comfortable and classier than hotel. Reasonable breakfast great scrambled eggs … well last of 1st match 2st batch dry overbooked . Rather pay a 10% more and stay better quality hotel.

Dear Alan , Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Pereira Guest Experience ibis Rio de Janeiro Santos Dumont

Well located

Customer review rating 4.5/5

Roberto S. D. T. C. Solo - Confirmed reviews ALL

Practical and close to the airport

Dear Roberto Sergio De Tavares c., We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Pereira Guest Experience ibis Rio de Janeiro Santos Dumont

good location

Customer review rating 4.0/5

Dolores Friends - Confirmed reviews ALL

good stay but soap is very small and only put one, minimum should be two

Dear Maria Dolores B., We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Pereira Guest Experience ibis Rio de Janeiro Santos Dumont

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Other web-users rate our hotel

  • 1,390 reviews 8.8/10 Location
  • 2,211 reviews 4.6/10 Room
  • 2,187 reviews 5.3/10 Service
  • 182 reviews 2.8/10 WiFi
  • 1,178 reviews 3.4/10 Cleanliness
  • 1,025 reviews 1.6/10 Amenities
  • 974 reviews 5.3/10 Breakfast
  • 620 reviews 3.7/10 Value

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