ibis Rio de Janeiro Santos Dumont Hotel 3 stars

Name: ibis Rio de Janeiro Santos Dumont
Address: RIO DE JANEIRO, 20020 080, BRAZIL
Telephone: (+55)21/35064500
Rating: 4.1

Customer review rating 4.1/5 16,241 reviews

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+ 15 Services

ibis Rio de Janeiro Santos Dumont Hotel

Vibrant economy hotel, open to everyone

Perfect for those travelling to Rio de Janeiro for business or sightseeing, ibis Rio de Janeiro Santos Dumont offers spacious and comfortable bedrooms at a very affordable price. Bedrooms with hairdryer, air conditioning and WIFI, restaurant breakfast full of options to start your day well. Just 1km from Santos Dumont Airport, close to the subway. And what's more, your dog is welcome.

The Public Prosecutor Office and the Public Defense Office of Rio de Janeiro are close to ibis Santos Dumont, just 1-minute walk. The National History Museum is also very close, just a 4-minute walk. Another important point, the National Trade Confederation (CNC) is 2 minutes from the hotel. And in a 10-minute walk you arrive at Cinelândia, full of theaters such as the Municipal Theater, cinemas and restaurants.

With a beautiful and comfortable design to welcome everyone, ibis Rio de Janeiro Santos Dumont is the ideal choice for your business meetings and tours. Don´t miss our accommodations, book now.

Hotel extras

ibis Rio de Janeiro Santos Dumont is a 6-minute walk from Santos Dumont Airport
A 25-minute drive from Novo Rio Bus Station
A 15-minute drive from BPC Helipad
Advantage 4
Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking Paying
- Private indoor parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowed Paying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check in from 9AM (Paying) Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying) Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Ironing room

Breakfast Paying
1 Restaurant(s)
1 Bar(s)

Business centre
- Business center with support staff (Paying)
- Self service business centre
Copy/print service available

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280
CENTRO
20020 080 rio de janeiro
brazil

Tel: +552135064500

Fax: (+)2135064501

Check-in from 12h00

Check out up to 12h00

IBIS RJ SANTOS DUMONT : VLT Santos Dumont
ESTACAO CINELANDIA :

By plane
AEROPORTO ANTONIO CARLOS JOBIM At 21km / 13 miles
By plane
SANTOS DUMONT At 0.3km / 0.19 miles

GPS :-22.909265, -43.169685

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Room with twin beds

Max. number of persons: 2
Area: From 18 m² / 194 sq ft

Wireless internet in your room
Satellite/cable colour TV
Direct dial telephone

Standard Room with 1 double bed + 1 extra bed for children

Max. number of persons: 3
Area: From 18 m² / 194 sq ft

Wireless internet in your room
Satellite/cable colour TV
Business Desk
Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

BAR

The bar is a friendly place to get together at any time of day.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Good prize, good location

Willy Couples - 12/09/2021 Confirmed reviews ALL

I liked the hotel, it was clean and well located, the front desk agents need to be trained so they are more welcoming of the guest also they need to acknowledge the guest once they are in front of them, I got aggravated since they kept me waiting when I arrived and the agent was on the phone, the supervisor was next to her and she did nothing either, she didn’t greet me or even tell me to wait, very rude, this is my only issue with the hotel. Also I think they could improve the soap in the rooms, it was really cheap

Stay at IBIS

willprieto 08/09/2021 TripAdvisor review

The room was clean, the only problem I had with the door knob, but no big deal, my problem was the people at the front desk, they made me wait because they were either on the phone or the computer or talking to each other. They didn’t acknowledge me immediately when I arrived, they need to be trained better for hospitality, I was standing in front of them for 5 min or more and they wouldn’t bother to say please give me a minute, nothing that is not the way it was rude. Every agent did the same. They were friendly after but not aware of the time they made me wait when there wa no line, the supervisor was next to the agent and DID nothing either.

Never felt so bad at a hotel like this before

Anonymous Solo - 14/03/2021 Confirmed reviews ALL

Room was leaking water on the window, breakfast being served at the Novotel but no one mentioned it had to be paid daily, had to go there and come back for the wallet. Got a call in the room saying I had to change hotels because Ibis was closing. No prior notice, nothing.. why didn’t they said it before? What a terrible situation

As expected

Anonymous Business - 02/03/2021 Confirmed reviews ALL

I faced some troubles concerning the booking, which I has procceed through internet. I Has booked an optional breakfast, but as I checked-in, there was no breakfast booked in the hotel´s system. The attendants have kindly solved the issue, although in the morning, again there was no information at the breakfast desk that I has requested a included breakfast. Once again, thanks to the attendant, the issue was solved. So, my only complain is related to the internet booking.

Very comfortable room

Anonymous Couples - 28/02/2021 Confirmed reviews ALL

We have a good experience. However we felt a little bit fool with the cab we took in front of thr hotel, the price it was very expensive and the driver charge us five reais more, because we have two lugagges.

Receptionist took my credit card and wrote down its information

Anonymous Families - 21/02/2021 Confirmed reviews ALL

The receptionist, named "Costa" took my credit card and wrote down its information. This happened during my check-in, on Feb. 18th at around 00:45 AM. I am not happy with that.

Dear Itaja S., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Mugnaini Gerente Geral ibis Rio de Janeiro Santos Dumont

Unclean room, delay on reception, terrible parking

Filipe X. Couples - 20/02/2021 Confirmed reviews ALL

After a long trip, we got late to the hotel, and while our car was parked in the front with all our things, unattended, in the dark of downtown of Rio de Janeiro, we waited for more than 20 minutes while only one person was checking in and buying food. Then we had to go around the building via a very strange street to enter the parking, and go to the back where the trash is stored to get the elevator. When we got to the room, it was an accessible one, with a strange toilet cover (not sanitized). The shower didn't have a glass door, but a curtain with mold and yellow stains in the bottom. And everything in the bathroom was yellowish. Only after having to go back to the reception and a 10 minute wait, I got a decent room. And it was not well sanitized. In the ibis at Copacabana, the towels, and toilet paper were wrapped with plastic, differently from this stay of ours at Santos dummont ibis.

Dear Filipe X. Trindade Dos Santos, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carlos Mugnaini Gerente Geral ibis Rio de Janeiro Santos Dumont

Good stay at a fair value

Gabriel Business - 16/02/2021 Confirmed reviews ALL

I really enjoyed Santos Dummont Ibis. The location in Rio is really good (literally besides the airport and near to the city center). The price is good for the place and the accomodations are nice and comfortable. The breakfast was awesome - even with Covid restrictions - a good point for the hotel since i've been already in different hotels during this time and all of them were very bad.

Dear Gabriel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Mugnaini Gerente Geral ibis Rio de Janeiro Santos Dumont

Well located

Álan C. Business - 29/01/2021 Confirmed reviews ALL

The hotel is 300m from the french, german and greek consulates. It was easy to find a place to eat nearby, has parking, easy to get in and out with a car and probably also public transportation. The room was great, and the staff were delightful.

Dear Alan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carlos Mugnaini Gerente Geral ibis Rio de Janeiro Santos Dumont

"weel located"

Daniel Business - 25/01/2021 Confirmed reviews ALL

I was worried about the homeless people near the hotel

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Carlos Mugnaini Gerente Geral ibis Rio de Janeiro Santos Dumont

Not so good

PaoloAcido Couples - 17/07/2020 TripAdvisor review

Actually the Ibis was closed and we were upgraded to Novotel next door. In the first room the air conditioning didn’t function. We were moved to another room so that was good. We used the room service and that was quite bad: pasteis were almost burned, cheese of poor quality and the pina colada tasted synthetic... Anyway, the (second) room was fine, customer service ok (Indidnt feel like complaining about the food in these difficult times) and the breakfast was also good. All hygiene measures were at the appropriate level.

too expensive, even for carnival.

Daniel Business - 13/03/2020 Confirmed reviews ALL

I paid exactly DOUBLE the regular price because of carnival. It wasn't even on the weekend. it was a Tuesday. And with that price, is not worth what I paid for.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Very well located; attentive staff; good premises

Antonio T. G. Couples - 10/03/2020 Confirmed reviews ALL

We went for a single night to watch a show nearby (Vivo Rio). The location is convenient, the staff is very attentive, breakfast ok, premises in good condition.

Dear Antonio, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Good location.

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Near the airport , but not clean, near a very unsafe area. Loads of homeless doing all dodgy stuff. If you are an adult fine , don’t bring children there. Guests were partying in their bedroom until early hours, The hotel in dirty from the main entrance, the room was ok but the shower was filthy.

Dear Luiza, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Bad service

Leonel Business - 08/03/2020 Confirmed reviews ALL

I compalined about a bad functioning with the TV at the room and none action had been done Elevators taking too much time to reach the floors

Dear Leonel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Convenient location

Clive Solo - 06/03/2020 Confirmed reviews ALL

I stayed during carnival which is a busy time and everything was good.

Dear Clive, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

good stay

Anonymous Business - 04/03/2020 Confirmed reviews ALL

Exactly as expected.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jaqueline Müllem Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

great location

rinosoares Solo travel - 23/12/2019 TripAdvisor review

great location to stay if you are flying from santos dumond airport. very convenient. room was clean. shower was good too. staff were helpful and knowledgeable about the area. also hotel walking distance to a metro station

Dear Guest, It was with pleasure that we received the evaluation of your accommodation. We'll share your comments with our contributors. Your positive experience at our hotel makes us very happy and encouraged to continue to offer great service and service. We hope to see you soon! Feel Welcome! Jaqueline Müllem Quality & Guest Relations Supervisor Ibis & Novotel RJ Santos Dumont

A nice quick stay.

Antonio_C_Souza Business - 29/07/2019 TripAdvisor review

The hotel amenities kit needs to be improved. Missed conditioner and shower cap. You also need to pay more attention to the towel cleaning process. All towels were very hard and rough. In addition it is a good hotel for a quick stay.

Staff/Room

PedroBrum Friends getaway - 24/06/2019 TripAdvisor review

Once again I stay at this hotel and the staff is to be commended with the receptivity during my stay. Although in my opinion the hotel should do a maintenance in the rooms as they still do not conform to the standard of the hotel chain.

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