ibis Rio de Janeiro Santos Dumont Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 16,663 reviews

ALLSAFE approved hotel

ibis Rio de Janeiro Santos Dumont
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+ 15 Services

Hotel extras

  • ibis Rio de Janeiro Santos Dumont is a 6-minute walk from Santos Dumont Airport

  • A 25-minute drive from Novo Rio Bus Station

  • A 15-minute drive from BPC Helipad

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280
CENTRO
20020 080 rio de janeiro
brazil

Tel: +552135064500

Fax: (+55)2135064501

Check-in from 12h00

Check out up to 12h00

  • IBIS RJ SANTOS DUMONT :  VLT Santos Dumont

  • ESTACAO CINELANDIA : 

  • By plane

    AEROPORTO ANTONIO CARLOS JOBIM At 21km / 13 miles

  • By plane

    SANTOS DUMONT At 0.3km / 0.19 miles

GPS :-22.909265, -43.169685

Hotel services

IBIS KITCHEN

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 330 rooms
    • 9 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 11 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Estapar Additional charge
    • On site

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Rio de Janeiro Santos Dumont

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

16,663 reviews

TripAdvisor Rating 4.0/5

3,321 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, good stay!

Customer review rating 4.5/5

Laura B. D. Couples - 22/11/2021 Confirmed reviews ALL

Very good! Clean, good location!

Good location

Customer review rating 4.0/5

Anonymous Business - 20/11/2021 Confirmed reviews ALL

Hotel has good location and it is affordable

Very close to the Airport, I was very impressed with the breakfast

Customer review rating 3.5/5

C R. Solo - 17/11/2021 Confirmed reviews ALL

Very slow service at reception, even though I have already done the Check In online. I found the rooms very small, the pillows were old and in need of replacement.

Horrible hotel

Customer review rating 0.5/5

Joao R. S. Business - 12/11/2021 Confirmed reviews ALL

This hotel has incompetent staff, I was charged for the stay during checkin and then, on the checkout, they couldn’t find the payment, started to request me a receipt that I never received, I asked for the zero balance and the person didn’t know what I was talking about, the supervisor came and said the person was new and started on the day before, which means NO TRAINING! The hotel is old, no maintenance, 30 minutes prior to the breakfast end, no more coffee and the staff was not willing to provide it, lack of silverware and napkins in the morning, both are basic things for not being there! Elevators take hell of a time to stop at each floor and always crowded. Inside the room, everything rusty and old! Noisy rooms! Horrible!

Wrong room, terrible excuse

Customer review rating 1.0/5

Fabio P. Families - 04/11/2021 Confirmed reviews ALL

I booked a room from distance (Canada) and while doing a search on their website, I found a room facing the airport, with a really nice view. So I booked for that room and yet I added a comment saying I wanted exactly that room. So I got everything booked and good to go. Then, upon arrival we noticed the room was facing a building. So when I requested the room I booked, the answer was there is no room with that view, and probably if there was a view like that before, now it's gone due a building the built at there. Well, I'll neve come back to this crap and I'm making everybody know that they shouldn't too. Very disappointed.

Well located, simple hotel

Customer review rating 3.5/5

Andressa G. Solo - 01/11/2021 Confirmed reviews ALL

The hotel has a simple room, and it is a bit expensive for what is offered, however very well located for who is going to/ coming from Santos Dumont airport.

Very close to SDU airport

Customer review rating 2.5/5

Vicente Solo - 28/10/2021 Confirmed reviews ALL

5 min pedestrian and very convenient walkway to the airport. This is the best in this hotel. Big rooms but very worn. Lack of plug possibilities for electronic devices.

TOP

Customer review rating 5.0/5

Bruno L. Families - 21/10/2021 Confirmed reviews ALL

TOP

Small beds, full, hard to get a coffee, does not look very safe outside.

Customer review rating 2.5/5

Drd Business - 16/10/2021 Confirmed reviews ALL

I was placed there by AA because of a canceled flight. It was full, hard to get attention from staff for water and a coffee.

Well located and good prices

Customer review rating 4.5/5

Guido C. Business - 12/10/2021 Confirmed reviews ALL

We had no problem. Everything works well.

Good place for working days.

Customer review rating 4.0/5

Joe A. S. Business - 10/10/2021 Confirmed reviews ALL

The Hotel is simple but has all the basics expect ice.

Customer review rating 2.0/5

Bruno Business - 03/10/2021 Confirmed reviews ALL

Great location for the purpose of my trip. The bed had a very short linen for it and couldn't even stay all over the mattress. Also the linen didn't look very clean and I felt an unpleasant itching the whole night. An other problem was the mosquitos. In the morning I found a few mosquitos over the room and I found that the room window didn't completely seal and I believe that's where the mosquitos came at night. Bad experience.

Worst hotel ever

Customer review rating 0.5/5

Laís C. Business - 29/09/2021 Confirmed reviews ALL

it was disgusting.

Boa estadia

Customer review rating 4.0/5

Jm Business - 28/09/2021 Confirmed reviews ALL

Atendeu as expectativas.

Customer review rating 4.0/5

Andriy Couples - 27/09/2021 Confirmed reviews ALL

No WiFi in a room :( no hand towel as well! The hotel is nice, but look a bit old especially in first floor. The breakfast is great!

Expensive

Customer review rating 1.5/5

Felipe Couples - 17/09/2021 Confirmed reviews ALL

Very expensive, and we also needed to pay to park the car.

Prezado Sr. F., Agradecemos por nos contar sobre sua experiência . Sentimos muito não ter correspondido às suas expectativas. No Ibis, procuramos fornecer um serviço de alto nível a cada um de nossos clientes, por isso seu feedback é muito importante para nós. Esteja certo de que estaremos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Agradecemos novamente por nos informar sobre sua experiência. Atenciosamente, Thiago Teixeira Subgerente ibis Rio de Janeiro Santos Dumont

Good prize, good location

Customer review rating 4.0/5

Willy Couples - 12/09/2021 Confirmed reviews ALL

I liked the hotel, it was clean and well located, the front desk agents need to be trained so they are more welcoming of the guest also they need to acknowledge the guest once they are in front of them, I got aggravated since they kept me waiting when I arrived and the agent was on the phone, the supervisor was next to her and she did nothing either, she didn’t greet me or even tell me to wait, very rude, this is my only issue with the hotel. Also I think they could improve the soap in the rooms, it was really cheap

Stay at IBIS

TripAdvisor rating 4.0/5

willprieto 08/09/2021 TripAdvisor review

The room was clean, the only problem I had with the door knob, but no big deal, my problem was the people at the front desk, they made me wait because they were either on the phone or the computer or talking to each other. They didn’t acknowledge me immediately when I arrived, they need to be trained better for hospitality, I was standing in front of them for 5 min or more and they wouldn’t bother to say please give me a minute, nothing that is not the way it was rude. Every agent did the same. They were friendly after but not aware of the time they made me wait when there wa no line, the supervisor was next to the agent and DID nothing either.

Not so good

TripAdvisor rating 3.0/5

PaoloAcido Couples - 17/07/2020 TripAdvisor review

Actually the Ibis was closed and we were upgraded to Novotel next door. In the first room the air conditioning didn’t function. We were moved to another room so that was good. We used the room service and that was quite bad: pasteis were almost burned, cheese of poor quality and the pina colada tasted synthetic... Anyway, the (second) room was fine, customer service ok (Indidnt feel like complaining about the food in these difficult times) and the breakfast was also good. All hygiene measures were at the appropriate level.

great location

TripAdvisor rating 4.0/5

rinosoares Solo travel - 23/12/2019 TripAdvisor review

great location to stay if you are flying from santos dumond airport. very convenient. room was clean. shower was good too. staff were helpful and knowledgeable about the area. also hotel walking distance to a metro station

Dear Guest, It was with pleasure that we received the evaluation of your accommodation. We'll share your comments with our contributors. Your positive experience at our hotel makes us very happy and encouraged to continue to offer great service and service. We hope to see you soon! Feel Welcome! Jaqueline Müllem Quality & Guest Relations Supervisor Ibis & Novotel RJ Santos Dumont

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