Novotel RJ Santos Dumont 4 stars

Customer review rating (ALL Rating) 4.2/5 1,382 reviews

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Novotel RJ Santos Dumont - Image 1
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Avenida Rua Marechal Camara 300, Centro, 20020 080 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • No charge for two children aged 16 or under staying with their parents

  • Pet-friendly hotel, for fees

  • Five event rooms for up to 60 people

  • Hotel in Rio de Janeiro near the OAB and the Public Prosecutor's Office

  • 5-minute walk to Rio de Janeiro Santos Dumont Airport

Our accommodation(s)

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Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300, Centro
20020 080 RIO DE JANEIRO
Brazil

GPS:-22.90859, -43.16931

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Vicolo Gastronomia

You can enjoy your time in our lobby bar with the best in Brazilian food and varied drinks list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,382 reviews

TripAdvisor Rating  4.2/5  2,074 reviews

Certificate of excellence 2024

business trip to rio

TripAdvisor rating 5.0/5

Fabian_Bog TripAdvisor review

Business trip to rio , quien and Clean rooms, good food at restaurant, personnel very friendly and looking after the guest Thank you

Customer review rating 4.0/5

Yichieh H. Business - Confirmed reviews ALL

The staff at the reception were exceptional and went out of their way to make us feel comfortable. Arian, who assisted us during breakfast, was also incredibly friendly and kind. We highly recommend staying here!

Dear guest, We are very happy to know that you had a good experience at our hotel! Your feedback is very important to us. We hope to welcome you again soon! Sincerely, Novotel Santos Dumont Team

Customer review rating 1.5/5

Gideon K. D. Business - Confirmed reviews ALL

Room furnishings were worn out and badly stained. The corridors were dark and dingy. Found an insect in bed. Not sure that bedding was effectively changed every day. The area around hotel was run down with closed shops and gangs of homeless people, and did not feel safe. On check out I was attempted to be charged for a mini bar snickers bar I had not had. This also happened to another colleague of mine staying at the hotel. When I refused to pay, I was asked to sign a document anyway saying I had had the snickers bar. I refused that as well. However, staff were helpful in lending me a plug adapter. Food was reasonable.

Dear Guest, Thank you for taking the time to share your feedback. Your opinion is very important to us. We’re sorry to hear that your stay was not entirely satisfactory. Please rest assured that we will work to improve the issues you mentioned regarding cleanliness. Sincerely, The Novotel Santos Dumont Team.

Customer review rating 4.5/5

Shashi R. M. Friends - Confirmed reviews ALL

courteous and helpful staff .

Dear Guest, We are very happy to know that you had a good experience at our hotel! Your feedback is very important to us. We hope to welcome you again soon! Sincerely, Novotel Santos Dumont Team.

Customer review rating 1.0/5

Neal M. Business - Confirmed reviews ALL

Really tried to enjoy the stay and ignore things outside of it's control like the condition of the surrounding area and.number of homeless people staying nearby and calling out when.walked past. As a group of 3 men we were able to deal with this together and continue walking without being followed. I wouldn't have wanted to do this alone, or as a group of women. However, as the buffet dinner was only passable, lukewarm and overcooked due to the heat lamps it was necessary to go out each night. Breakfast was worse, pastries and local baked goods were stale. When asked the staff were not helpful with dinner recommendations, only directing to the hotel restaurant and a suggestion that there might be something at the airport. The restaurant was open to anyone whether staying at the hotel or not. Again not an issue, EXCEPT they then had access to every floor. The lifts were fitted with card scanners to limit access to floors but they weren't working. Anyone could enter the lift and access any floor. I was woken one night by someone trying to open my room door. In other hotels I'd be disturbed but feel safer due to the chain or door bolt but this had been removed and wasn't provided. The room was also dirty. On entering the room there was a provided STI information leaflet which was surprising for a supposedly up market hotel. Then I noticed the stains on the couch, (thankfully before sitting down) that weren't from spillages. Alerting the front desk they didn't seem to understand the issue and had to ask what my point was and what I'd like done. Requesting it was cleaned this was arranged but only reduced the size of the stain. This set the cleaning standard for the trip. There were more stains on the curtains and mould on the bathroom ceiling. Despite requesting that the sheets be changed they weren't and the bed was just made instead. I could tell thanks to the sand that had made its way into the bed after a beach visit. Then on checking out I was charged for a snickers bar from the mini bar that I hadn't taken. Challenging this I managed to get a refund, however 5 minutes later my colleague faced the same situation. This suggests there is either a scam perpetrated with charging for a chocolate bar, or there is dishonest staff helping themselves in the knowledge that guests will have to pay. The room was also noisy throughout the night. The ac was loud as was the fridge and any noises from the adjoining rooms could be heard. From 5.30am the lift bell could also be heard constantly.

Dear guest, Thank you for taking the time to share your experience during your recent stay at Novotel RJ Santos Dumont. We value all guest feedback as it helps us to improve our services. I sincerely apologize for the issues you encountered, particularly regarding the cleanliness of your room and the overall dining experience. It is our commitment to maintain high standards of cleanliness and quality in our offerings, and I regret that we did not meet those expectations during your visit. Your comments regarding the noise levels and safety concerns will be addressed with our management team. We strive to ensure that all guests feel secure and comfortable throughout their stay. Best regards, Team Novotel Santos Dumont

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Other web-users rate our hotel

  • 393 reviews 8.5/10 Location
  • 678 reviews 6.7/10 Room
  • 772 reviews 8.4/10 Service
  • 30 reviews 6.4/10 WiFi
  • 405 reviews 7.9/10 Breakfast
  • 327 reviews 6.7/10 Cleanliness
  • 258 reviews 5/10 Food
  • 168 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.