Novotel RJ Santos Dumont 4 stars

Customer review rating (ALL Rating) 4.2/5 1,917 reviews

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Description

Hotel extras

  • No charge for two children aged 16 or under staying with their parents

  • Pet-friendly hotel, for fees

  • Five event rooms for up to 60 people

  • Hotel in Rio de Janeiro near the OAB and the Public Prosecutor's Office

  • 5-minute walk to Rio de Janeiro Santos Dumont Airport

Our accommodation(s)

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Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300, Centro
20020 080 RIO DE JANEIRO
Brazil

GPS:-22.90859, -43.16931

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Novotel

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,917 reviews

TripAdvisor Rating  4.0/5  1,787 reviews

Certificate of excellence 2024

Great services, well located (downtown), clean and breakfast available

Customer review rating 5.0/5

Antonio C. M. Business - Confirmed reviews ALL

Business trip, 3 nights, everything was ok.

Nice front desk attention but no internet enough for work and two days without room services

Customer review rating 3.5/5

Adriana R. Solo - Confirmed reviews ALL

Nice rooms , cleaned and comfortable . Restaurant expensive and no good meal for pricing . Breakfast ok

Nice bed but horrible location

Customer review rating 1.5/5

Ivan G. Business - Confirmed reviews ALL

The bed is ok, but on my checkout they accused me of consuming a cereal bar from the minibar. The receptionist was very kind and took it out I was unhappy to know that because of my corporate rate, I would not get any points with ALL program

Good stay

Customer review rating 5.0/5

Whesly G. Business - Confirmed reviews ALL

very friendly staffs

Very disappointed.

Customer review rating 1.0/5

M M. Couples - Confirmed reviews ALL

Staff appeared to be unhelpful, possibly because they did not speak English. Menu very limited, tried to order the burger but it was unavailable so ordered pasta which came out cold, sent it back to be reheated for it to be returned so hot, I had to wait 5 minutes for it to cool. In the room the electrical socket were hanging out of the wall, sofa stained and the bed felt damp. In general the hotel looked tired. Not what we definetly expected from a 4 star.

Dear M., Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. We will address the language barrier with our team to ensure better communication and service in the future. Regarding the food, we are sorry that the pasta was not served properly and will review our processes to ensure better quality and consistency. We also take your comments about the room seriously and will look into the maintenance issues you've mentioned, including the electrical sockets, stained sofa, and damp bed, to make necessary improvements. We truly appreciate your comments as they help us improve. We hope you’ll consider giving us another opportunity to provide a better experience. Sincerely, Luan Estevez Guest Relations Novotel Santos Dumont

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Other web-users rate our hotel

  • 420 reviews 8.3/10 Location
  • 781 reviews 6.6/10 Room
  • 840 reviews 7.4/10 Service
  • 34 reviews 5/10 WiFi
  • 374 reviews 7.3/10 Breakfast
  • 333 reviews 6.3/10 Cleanliness
  • 263 reviews 4.4/10 Food
  • 181 reviews 4/10 Value

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