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Novotel RJ Santos Dumont Hotel 4 stars

Customer review rating 4.3/5 9,611 reviews

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Novotel RJ Santos Dumont
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+ 17 Services

Hotel extras

  • No charge for two children aged 16 or under staying with their parents

  • Pet-friendly hotel, for fees

  • Five event rooms for up to 60 people

  • Hotel in Rio de Janeiro near the OAB and the Public Prosecutor's Office

  • 5-minute walk to Rio de Janeiro Santos Dumont Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundromat
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Kids' Club for children aged 0 to 16 years
Business services
  • 9 Meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300
Centro
20020 080 rio de janeiro
brazil

Tel: +552135068500

Check-in from 12h00

Check out up to 12h00

  • COSME VELHO :  121 Av Franklin R

  • Metro Novo Rio :  1 e 2 Cinelandia

  • By plane

    SANTOS DUMONT At 0.5km / 0.31 miles

  • By plane

    TOM JOBIM At 20km / 12.43 miles

  • By train

    CINELANDIA At 0.9km / 0.56 miles

GPS :-22.908075, -43.169857

Our accommodation(s)

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft

Our restaurants and bars

365

Type of cuisine: Regional

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

365

You can enjoy your time in our lobby bar with the best in Brazilian food and varied drinks list.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 200 m²

  • Maximum capacity: 190 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel RJ Santos Dumont

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,611 reviews

TripAdvisor Rating 4.0/5

1,557 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Hotel staff from front desk to restaurant should be A LOT more friendly.

Customer review rating 2.0/5

Joilson S. Business - 16/09/2021 Confirmed reviews ALL

Room service delivered wrong sandwich. Front desk lady, even if you hands on the credit card asks you to immediately pay for your stay… no welcome or other word of arrival.

Dirty hotel with no attention to customer requests

TripAdvisor rating 1.0/5

elberbiondi Business - 14/09/2021 TripAdvisor review

I am a platinum member and I requested a change of room, I was not answered. I didn't even get an answer to my request. Even though I was asked to go to my room and wait for my return. The bathroom had mold and bugs on the ceiling.

The hotel and front desk staff very good, the resturant did not have a lot of items that were on the menu including some wines and desserts and the dinner staff poorly trained.

Customer review rating 3.0/5

Brad H. Couples - 10/09/2021 Confirmed reviews ALL

I stayed many time at the Novotel in Mechelen and the resturant staff was much more professional.

Good stay.

Customer review rating 4.5/5

Marcia Families - 07/08/2021 Confirmed reviews ALL

This is a pity that the dishes in the restaurant delayed so much ...but even this, they're were good.

Questionable Quality

Customer review rating 1.5/5

James J. Families - 07/08/2021 Confirmed reviews ALL

Check-in/Check-out was done professionaly. 2 rooms were reserved. Housekeeping was a disaster (2 days out of 4 days no service was performed). In 1 of the rooms the housekeeper spilled trash from the bathroom wastebasket, cleaned up without gloves and then proceeded to make the bed without washing her hands. My wife asked to speak with a supervisor. New linen was given to my wife and they expected her to put the new linen on the bed. The linen had blood stains on it and was not used. The morning breakfast buffer was late opening 3 out of 4 days. The 4th day there were no eggs, sausage or vegetables. I asked about these missing items and was told it would be available soon. After waiting for 30 minutes and having only some frui my wife, daughter and I proceeded to leave and were told we must pay price for 3 breakfasts I paid the bill and we left the buffet. We proceeded to pack our luggage and paid our bill in full. Would we stay there again? (NEVER). Would I recommend this hotel (NEVER).

In the city center of Rio and well located near the airport.

Customer review rating 4.0/5

Stefan K. Business - 06/08/2021 Confirmed reviews ALL

Short stay on a business trip.

Amazing place!

Customer review rating 5.0/5

Márcia B. Families - 05/08/2021 Confirmed reviews ALL

Honestly, super good location! My view was Cristo Redentor.

good stay

Customer review rating 4.0/5

Bruno F. R. Business - 03/08/2021 Confirmed reviews ALL

Comfortable hotel and quite room

VERY WELL LOCATED

Customer review rating 5.0/5

Mauro Business - 02/08/2021 Confirmed reviews ALL

IT WAS SHORT, BUT VERY COMFORTABLE

Everthing was perfect!

Customer review rating 5.0/5

Paulo G. Business - 02/08/2021 Confirmed reviews ALL

Attentive staff, large and clean room, Good gym facilities. Only expensive minibar prices.

Considering the reason of my trip, the hotel is really well located.

Customer review rating 3.5/5

Mario C. Business - 21/07/2021 Confirmed reviews ALL

I do not have much to say. I would like to call attention to the reception team. However, once I request a recomendation for having diner out of the hotel, the attendent said to enjoy the hotel restaurante, and I explain, that I would like to have something different, but unfortunatelly the person was not able to provide me any sugestion.

Good stay

Customer review rating 4.5/5

Denis E. Business - 20/07/2021 Confirmed reviews ALL

Very good in general... nice accomodations

Nice hotel

Customer review rating 5.0/5

Gleice J. Business - 19/07/2021 Confirmed reviews ALL

It’s very nice being at this hotel!

Noisy neighbours and cold eggs for breakfast

Customer review rating 2.5/5

Guilherme Couples - 15/07/2021 Confirmed reviews ALL

Lousy. I went to the hotel looking for a quiet night from noisy neighbours at home only to be awakened by noisy guests at around 2.30. My wife almost cried. The eggs and bacon at breakfast were cold.

Okay

Customer review rating 3.0/5

Acacio Business - 30/06/2021 Confirmed reviews ALL

Satisfactory

Boa estadia

Customer review rating 4.5/5

Claudio Business - 23/06/2021 Confirmed reviews ALL

Hospedagem tranquila

Novotel

TripAdvisor rating 4.0/5

GustavoKruger Business - 02/12/2019 TripAdvisor review

Novotel SDU stay after my trip to Europe. This is a good stay after a long trip, very convenient close to SDU airport. Only that misses in this hotel is a transfer to the Airport. Is close, but it is close enough to make it difficuklt to find taxi; at the same time it is not close enough to someone who needs to walk to the VERY DANGEROUS center of Rio de Janeiro

Hi GustavoKruger! Thank you for let us know about your time at Novotel Rio de Janeiro Santos Dumont. We are glad that you have enjoyed your stay and hope see you again very soon! Kind regards,

Novotel Santos Dumont - Good cost/benefit

TripAdvisor rating 4.0/5

rowik2019 Family - 20/11/2019 TripAdvisor review

I´ve been at this hotel for a while, it´s a very good location, good amenities and accommodation. Walking distance from Santos Dumont airport and close downtown. Room very good, good restaurant, gym and parking.

Hi rowik2019! Thank you for the grat review of our hotel! We hope to welcome you back very soon!

Hotel Old

TripAdvisor rating 2.0/5

CEFM1974 Business - 07/09/2019 TripAdvisor review

Very expensive for the quality that a received. Bad Smell, old furniture, air conditioning noisy, and dirty sheets. I will never return in this hotel. Thats sad a Brand like Accor offers in a big city a poor quality hotel !

Hi CEFM1974, Thank you for taking the time to share your feedback with us. We regret that the service was not up to your expectations and we apologize for. The Novotel RJ Santos Dumont wants to provide the best quality of service during your stay and therefore your opinion is fundamental to us! With no doubt, feedbacks like this helps us understand which service needs improvement. Rest assured that your comments will be directed to the responsible teams. Once again, thank you for your review and we hope to regain your confidence in a upcoming oportunity.

NOVOTEL SDU

TripAdvisor rating 5.0/5

GustavoKruger Business - 11/04/2019 TripAdvisor review

Nice and conveniente stay. clean, comfortable, well p´laced close to SDU airport I intend to stay there every time when I have business trips to Rio de Janeiro. Cost is a little expénsive, and accor could adjust to more fair tariffs

Hi GustavoKruger! Thank you for taking time out of your day to evaluate us! We are glad that you enjoyed your stay and we would like to tell how grateful our team is! We look forward to welcoming you again at an upcoming opportunity. Kind Regards,

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