Novotel RJ Santos Dumont 4 stars

Customer review rating (ALL Rating) 4.2/5 2,009 reviews

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Novotel RJ Santos Dumont - Image 1
Novotel RJ Santos Dumont - Image 2
Novotel RJ Santos Dumont - Image 3
Novotel RJ Santos Dumont - Image 4
Avenida Rua Marechal Camara 300, Centro, 20020 080 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • No charge for two children aged 16 or under staying with their parents

  • Pet-friendly hotel, for fees

  • Five event rooms for up to 60 people

  • Hotel in Rio de Janeiro near the OAB and the Public Prosecutor's Office

  • 5-minute walk to Rio de Janeiro Santos Dumont Airport

Our accommodation(s)

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Hotel location

Novotel RJ Santos Dumont

Avenida Rua Marechal Camara 300, Centro
20020 080 RIO DE JANEIRO
Brazil

GPS:-22.90859, -43.16931

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurante Novotel

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,009 reviews

TripAdvisor Rating  4.0/5  1,780 reviews

Certificate of excellence 2024

Average Hotel, Poor Service

TripAdvisor rating 2.0/5

joaol566 Business - TripAdvisor review

The facilities are reasonable, the quality of service left much to be desired. Most of the staff, with a few exceptions, were unfriendly and seemed disengaged. Basic courtesies like a smile or a simple "good morning" were often forgotten, particularly by the restaurant team serving breakfast. The lack of warmth from the staff definitely impacted the overall experience. A little effort in customer service would go a long way in improving the stay.

Very badly maintained

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Below average

Dear Fabricio Carlos T., Thank you for taking the time to tell us about your experience at the Novotel RJ Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Pereira Guest Experience Novotel RJ Santos Dumont

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

EXCELENTE ESTADIA>

Prezado Sr. Antonio, Obrigada pela avaliação do nosso hotel! Estamos contentes que você tenha apreciado os nossos serviços e esperamos vê-lo novamente em breve. Atenciosamente, Beatriz Pereira Guest Experience Novotel RJ Santos Dumont

Good for short stays

TripAdvisor rating 4.0/5

Adrix1995 TripAdvisor review

5 minutes from the airport (you just need to take the walkway and you are there), this Novotel offers a good stay for your short stay in Rio. They need to renew rooms though. Friendly and professional staff. A little expensive for what it offers.

Adrix, We appreciate you taking the time to write to us following your stay at the Novotel Rio de Janeiro Santos Dumont. We regret that the service provided did not meet your expectations, please accept our sincere apologies. Novotel hotels always want to provide the best quality of service during your stays, therefore your opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you mentioned to us. Once again, we appreciate your comments and hope to regain your trust for your next stay. Looking forward to welcoming you soon, please accept our best regards.

Pior restaurante da rede hoteleira do RJ

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

É surreal o abandono do restaurante

Olá Sr. Jorge, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Rio de Janeiro Santos Dumont. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Beatriz Pereira Guest Experience Novotel RJ Santos Dumont

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Other web-users rate our hotel

  • 428 reviews 8.9/10 Location
  • 818 reviews 6.6/10 Room
  • 850 reviews 7.1/10 Service
  • 23 reviews 7/10 WiFi
  • 374 reviews 7.6/10 Breakfast
  • 328 reviews 6.9/10 Cleanliness
  • 264 reviews 4.7/10 Food
  • 178 reviews 3.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.