Mercure Bucharest Unirii 4 stars

Customer review rating (ALL Rating) 4.5/5 618 reviews

Mercure Bucharest Unirii - Image 1
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Description

Hotel extras

  • Free WiFi, ergonomic workspace, LCD TV

  • 5 minutes walk to Unirii metro station

  • 10 minutes walk to the Parliament House

  • 1 minute walk to public transportation

  • 10 minutes walk to most of the main city attractions in the city center

Our accommodation(s)

Hotel location

Mercure Bucharest Unirii

28th Mircea Voda Boulevard
30167 BUCHAREST
Romania

GPS:44.427374, 26.111776

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LIBRARY

From breakfast to dinner, and thanks to our room service, we provide tasty and healthy options, trendy environment, and great service. This is the perfect place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  618 reviews

Customer review rating 4.5/5

Island N. R. Couples - Confirmed reviews ALL

we visited for my partners birthday, i had emailed the hotel ahead of time to let them know and see if they could help us celebrate which they did with a lovely bottle of wine and a slice of cake (very much appreciated thank you again!) The only things that didn't go as smooth was that they mentioned this surprise at check in (his birthday was the following day and I had sent a passport photo so they were aware to act on his day, not check in day) the poor trainee at check in seemed mortified however i reassured her it was all okay as the holiday had already started. just a bit of internal miscommunication that could have been avoided. no faults to anything else, breakfast was delightful, room was immaculate (with balcony view which was an unexpected bonus) and service / staff were amazing. they were happy to accommodate breakfast boxes as long as they were informed the evening before as we had some early morning excursions. definitely recommend!

Dear Island N. R., Thank you for taking the time to share your experience regarding your recent stay with us. We are delighted to hear that you chose our hotel to celebrate your partner's birthday and that our team was able to contribute to your special occasion with a bottle of wine and cake. We sincerely apologize for the internal miscommunication regarding the surprise arrangement at check-in. Your understanding in this matter is greatly appreciated, and we will certainly review our processes to ensure a smoother experience in the future. We are pleased that you enjoyed the breakfast, found your room immaculate, and appreciated the service provided by our staff. It is wonderful to hear that our breakfast boxes were helpful for your early morning excursions, as we strive to accommodate our guests’ needs. Thank you for your recommendation, and we look forward to welcoming you back on your next visit. Best regards, Alexandra Costea Shift Leader Mercure Bucharest Unirii

Customer review rating 5.0/5

Odd-harry H. Solo - Confirmed reviews ALL

I feel like i am home

Dear Odd-Harry H., Thank you for your kind words. We are delighted to hear that you feel at home during your stay with us. It is our aim to provide a welcoming atmosphere for all our guests. Best regards, Alexandra Costea Shift Leader Mercure Bucharest Unirii

Customer review rating 0.5/5

Daniel M. Couples - Confirmed reviews ALL

I am writing to express my deep disappointment and formal complaint regarding my recent stay at your hotel. My wife and I booked a 3-night stay to celebrate both my birthday and Valentine's Day. Unfortunately, what was meant to be a special celebration turned into a complete nightmare. ​1. Misleading Information Regarding Facilities ​The primary reason we chose this specific hotel was the room description on your application, which explicitly stated the room included a bath. Upon arrival, we were informed that the hotel does not have rooms with baths at all. This is a blatant case of false advertising and misleading information that significantly impacted our stay. ​2. Unacceptable Room Conditions ​The room we were assigned was far below the standards expected of the Mercure brand: ​Noise Pollution: The room faced the main road with zero soundproofing. The noise from ambulances and traffic was unbearable throughout the night. ​Malfunctioning Equipment: The air conditioning unit made a loud, disruptive noise (sounding like a tractor), making it impossible to rest. ​Safety Issues: The entrance door was broken and did not lock properly, compromising our sense of security. ​Maintenance: The small flush button in the bathroom was broken and non-functional. ​3. Poor Service and "Compensation" ​When we brought these issues to the staff's attention, the response was indifferent. We were told the hotel was at full capacity and a room change was refused. To make matters worse, the "apology" gift sent to our room was a fruit platter containing rotten fruit, which felt more like an insult than a gesture of goodwill. ​4. Early Departure ​Due to these intolerable conditions, we were forced to accept your offer to cancel the remaining nights without penalty. We checked out after only one night, and our special occasion was completely ruined. ​It is a disgrace that a leading and well-known international chain like Mercure allows a property to operate at such a low standard and treat customers with such disregard. I expect a formal response regarding how you intend to rectify this situation and ensure that other guests are not misled by your advertisements in the future.

Dear Daniel M., Thank you for taking the time to share your experience regarding your recent stay with us. I would like to express my sincere apologies for the disappointment you encountered during what should have been a joyous celebration. I regret that the information regarding room amenities did not meet your expectations. Regarding the noise issues and the condition of your room, I acknowledge that these concerns are serious and are not reflective of the standards we strive to uphold. I appreciate your feedback on the service you received; it is critical for us to ensure that our guests feel valued and heard. I understand your decision to leave early was not taken lightly, and I am sorry that your experience did not align with the quality associated with our brand. Please be assured that your comments will be considered in our ongoing commitment to improving our services. Thank you for your valuable feedback. Brenda Mircea Front Office Manager Mercure Bucharest Unirii

Customer review rating 4.0/5

Lusia M. Couples - Confirmed reviews ALL

We enjoyed our stay in general, great location, nice rooms. The mattress was a downside and the bathroom size (even one person would struggle to get in)

Dear Lusia M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and the quality of the rooms. We appreciate your comments about the mattress and bathroom size, as they provide us with valuable insights for future improvements. Sincerely, Brenda Mircea Front Office Manager Mercure Bucharest Unirii

Customer review rating 5.0/5

Jemma M. Couples - Confirmed reviews ALL

Nice reception, quick check in. Short walk to old town and other places of interest. Breakfast was lovely and all hotel staff very friendly and helpful

Dear Jemma M., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you enjoyed our location, the breakfast, and the service provided by our team. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Alexandra Costea Shift Leader Mercure Bucharest Unirii

Other web-users rate our hotel

  • 314 reviews 9.2/10 Location
  • 393 reviews 7.7/10 Room
  • 445 reviews 8.5/10 Service
  • 14 reviews 9.3/10 WiFi
  • 273 reviews 8.8/10 Breakfast
  • 197 reviews 8/10 Cleanliness
  • 90 reviews 8.8/10 Vibe
  • 89 reviews 8.8/10 Food

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