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Mercure Bucharest Unirii 4 stars

Customer review rating (ALL Rating) 4.3/5 873 reviews

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Mercure Bucharest Unirii
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+ 16 Services

Hotel extras

  • Free WiFi, ergonomic workspace, LCD TV

  • 5 minutes walk to Unirii metro station

  • 10 minutes walk to the Parliament House

  • 1 minute walk to public transportation

  • 10 minutes walk to most of the main city attractions in the city center

Hotel location

Mercure Bucharest Unirii

28th Mircea Voda Boulevard
30167 bucharest
romania

Tel: +40215281100

Fax: (+40)21/5281101

Check-in from 15h00

Check out up to 12h00

  • UNIRII SQUARE:  104123124385 NATIONAL LIBRARY

  • UNIRII SQUARE:  104123124 NATIONAL LIBRARY

  • By plane

    BUCHAREST HENRI COANDA At 19km / 11.81 miles - Shuttle paying

  • By train

    NORTH BUCHAREST At 4km / 2.49 miles

  • By train

    NORTH BUCHAREST At 4.3km / 2.67 miles

GPS:44.427374, 26.111776

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

LIBRARY

From breakfast to dinner, and thanks to our room service, we provide tasty and healthy options, trendy environment, and great service. This is the perfect place to be!

Our accommodation(s)

Newly designed rooms with great bedding, including all the facilities guests would need such as LCD TV, tea and coffee making facilities, mini bar and great WIFI. Your room is carefully prepared for you every day by our housekeeping team. Our brand new 55 m² Deluxe Suite ensure some of the best accomodation in town, top facilities, large LCD TV, great bedding, large comfortable bathroom, all amenities you might wish for... Our team looks forward to welcoming you to this great suite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 160 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Bucharest Unirii

100% genuine reviews from our guests

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ALL Rating 4.3/5

873 reviews

TripAdvisor Rating 3.0/5

164 reviews

Never again!

Customer review rating 0.5/5

N. V. B. Families - 14/01/2022 Confirmed reviews ALL

Me and my grandmother booked a midweek at Mercure Bucharest Unirii. We have stayed at a Mercure before and never had any problems. We had paid for our stay in advance. When we arrived, we were shocked, the hotel had no "walls" and was surrounded by scaffolding. Fortunately, everything was in order inside. When we checked in, the receptionist informed us that the hotel had changed to a new payment system, so the payment might be refunded. In order to exempt the hotel from possible outstanding receipts, I paid the hotel double, so that they could use the reservation on my credit card if the money was to be refunded. (Even more money than the initial booking value because of possible use of the minibar) Our room was spacious enough for the two of us and we were satisfied. However, one of the cleaning staff was extremely unprofessional, she came in calling while we were still in the room. Once she just entered the room without knocking while we were still in bed. (She was very early). When I checked out, I was refunded the reservation on my credit card as the payment went through on their system anyway. Afterwards I received an email from the Front Office manager Mr. Gherca saying "I kindly ask you to check your balance and if so , please complete the form attached in order for us to make the payment." No offence, but who sends their credit card details by email these days? As far as I know, most people are aware of the fact that you should never send credit card details by e-mail because of Internet fraud. Why do they ask for my credit card details at all if it turns out that they just kept them? (Based on my statements where they tried to withdraw the money from my account 18 times). I use a debit credit card to prevent this kind of unsolicited debiting. As we wanted to book another hotel for the end of January, we noticed that my identification number at Accor was blocked. Shameful, without any communication to me. I was prepared to pay nicely, even the extra deposit shows this. No, I will not pay by sending my credit card details in an email. The way of handling finances within Mercure Bucharest Unirii is downright scandalous.

Dear Mr. Nick Van B., Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The Housekeeping Manager have been informed regarding the housekeeper lady and this it will not happen again. The online payment that you did was cancelled after one month. For this reason I called you several times, I wrote also one email to explain the situation without any answer from your side. After that I tried to block the amount indeed. I think it was a good time to answer at email or call me when you noticed that. We are working every day with credit card by email protected by CISCO and there was no problems. The conclusion is you stayed for free for five nights. Regarding the membership card we didn’t do anything. After checking, I saw that your status is now Silver. It is your right to give a review but the score that you rate us for sure doesn’t reflect our services. I wish you have a good day! Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 M +4… E-mail : ha…

Good value for the money

Customer review rating 4.0/5

Shai Couples - 20/12/2021 Confirmed reviews ALL

Good location. Clean. Friendly staff.

Dear Shai K., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 M +4… E-mail : ha…

Good stay

Customer review rating 4.5/5

Catalin B. Business - 25/11/2021 Confirmed reviews ALL

Everything was OK !

Well located

Customer review rating 5.0/5

Jan M. -. C. R. Business - 20/11/2021 Confirmed reviews ALL

Professionalism.Polite staff.

Very good stay

Customer review rating 5.0/5

Lucian T. Business - 02/11/2021 Confirmed reviews ALL

Cozy place, very clean, comfort, all good and nice

Dear Lucian T., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 M +4… E-mail : ha…

Good stay

Customer review rating 4.5/5

Adrian T. Business - 27/10/2021 Confirmed reviews ALL

Very professional staff, good room & bed, very ok bathroom. Decent breakfast.

Dear Adrian T., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Locatie buna / good location centraly

Customer review rating 5.0/5

Dimitrie Business - 19/10/2021 Confirmed reviews ALL

Very nice staff and helpfully…

Dear Dimitrie C., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Good stay

Customer review rating 5.0/5

Caroline F. Business - 17/10/2021 Confirmed reviews ALL

Clean and welcoming

Dear Carolina F., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to welcome you as a guest in our hotel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Unacceptable

Customer review rating 1.5/5

A. P. Solo - 16/10/2021 Confirmed reviews ALL

I stayed 3 nights in a cold room (16 degree). I informed the client desk and they never managed to rezolve it. I understood that they simply turn off the heater to reduce the electricity expense because the hotel was not full. This is unacceptable for a hotel from Accor group. Local practice not adapted to a high value international brand!

Dear Sharafi, Thank you for sharing your feedback to us. We are very sorry to hear that the heating did not meet your expectations. Indeed, it was a colder period in the hotel but not because we wanted to cut some costs it is just the fact that for the moment we are connected to the public heating system. It is just a matter of time till we will not depend of them. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. We hope you will give us the opportunity to better serve you in near future. . Best Regards, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

well located

Customer review rating 4.5/5

Massimo Business - 30/09/2021 Confirmed reviews ALL

good

Dear Mr./Mrs., Thank you very much for taking the time to tell us about your stay in our location! We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii it is always a pleasure to receive positive feedback from our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Good stay

Customer review rating 4.5/5

Stroica Business - 29/09/2021 Confirmed reviews ALL

Everything is OK

Dear Mr. Stroica Thank you very much for taking the time to tell us about your stay in our location! We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii it is always a pleasure to receive positive feedback from our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cristian Gherca Front Office Manager T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Good location reasonable reward

TripAdvisor rating 4.0/5

ilanlei 26/09/2021 TripAdvisor review

The location is good but the hotel needs better maintenance (air conditioning did not work properly, shower heads did not work properly etc). Breakfast is fine but coffee needs an upgrade. Overall fair value to money

Well located

Customer review rating 3.0/5

Madalina S. Families - 15/09/2021 Confirmed reviews ALL

The staff is amazing responding immediately to any request; the amenities on the other hand really require an improvement (bathroom door swollen and peeled, light switch in the room de-attached, stained carpets)

Dear madalina S., Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Caraghin Front Office Shift Leader T +40 (21) 528 11 00 F +40 (21) 528 11 01 M +4… E-mail : ha…

disgusting

Customer review rating 0.5/5

Arif A. Solo - 07/09/2021 Confirmed reviews ALL

The shower was leaking and the carpet outside and the toilet was wet. The curtains didn't close fully so I couldn't see properly because the sunlight kept coming into the room. I wasn't offered a welcome drink because there's no bar at this hotel which apparently is four stars! There is no milk for coffee and the lady at reception is highly unhelpful and rude. If I wasn't a loyalty card holder I would've cancelled my trip and stayed in an Airbnb instead.

Dear Arif A., Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Caraghin Front Office Shift Leader T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Disgusting

TripAdvisor rating 1.0/5

ArifA1452 07/09/2021 TripAdvisor review

I don't know who gave this hotel four stars. My shower was leaking, no welcome drink - they offered my water out of the mini bar, no milk for coffee and the lady at reception was quite unhelpful. If I wasn't a 'loyal' customer, I would have asked for a refund. The curtains would not close fully so I couldn't sleep properly and hotel staff were unhelpful.

Ok

Customer review rating 2.5/5

F A. Business - 27/08/2021 Confirmed reviews ALL

Blood stains on the linen

Customer review rating 3.0/5

S. M. Couples - 16/08/2021 Confirmed reviews ALL

Damaged bath door, water leaking under the shower tub, badly stained carpet. Clean enough, good breakfast.

Dear Mihail Anton S., Thank you for taking the time to tell us about your experience at the Mercure Bucharest Unirii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adrian Caraghin Front Office Shift Leader T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Very Well Located

Customer review rating 5.0/5

Jerome Solo - 16/08/2021 Confirmed reviews ALL

Alexandru was fantastic, really helpful.

Dear Mr. Jerome R., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrei Crisan Front Office Shift Leader T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Good value for money

Customer review rating 4.5/5

Ionut Families - 04/08/2021 Confirmed reviews ALL

Although the hotel seems to be under renovation/refurbishing in some parts, our stay was really relaxing. Cozy beds, well equipped bathrooms, spotless cleaning, quiet. Kind staff. Free private parking was much appreciated. Good location - walking distance to Old Town and river's bank restaurants.

Dear Ionut S., We very much appreciate your comments regarding your stay at the Mercure Bucharest Unirii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian Caraghin Front Office Shift Leader T +40 (21) 528 11 00 F +40 (21) 528 11 01 E-mail : ha…

Great

TripAdvisor rating 5.0/5

nicolaet354 Business - 14/03/2020 TripAdvisor review

I am not a regular guest for Accor hotels but always I found at Mercure Unirii very clean rooms, great services and good food, especially breakfast. Last time I was very surprised, and happy, to get a free upgrade, even it was just my second stay. Thank you very much,

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