Dear Mr. Yair, Thank you for choosing Mercure Bucharest City Center and for taking the time to share your experience. We are delighted that you appreciated our cleanliness, peaceful atmosphere, central location, and breakfast selection. It is especially rewarding to know that our reception colleague who assisted you at check-in and our breakfast manager made a positive impression and contributed to your overall satisfaction. Your recognition will be gladly shared with our colleagues, as such appreciation is a great motivation for our entire team to continue delivering attentive service and memorable guest experiences. We look forward to welcoming you back to Mercure Bucharest City Center! Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. S., Thank you for your continued loyalty and for choosing Mercure Bucharest City Center once again. We are delighted to know that, as always, your stay met your expectations and that you appreciated the kindness and helpfulness of our team. Your recognition is particularly valuable to us, as it motivates us to maintain our standards and consistently deliver the quality of service our guests expect. We truly appreciate your trust and look forward to welcoming you back for many more pleasant stays. Best regards, Alexandra Ionita Front Office Manager

Dear L., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your feedback. We are pleased to know that you appreciated our convenient location, the helpfulness of our team, the comfort of your room, and the late check-out arrangement. However, we regret that our fitness canter did not fully meet your expectations. Your comments are important to us and will be shared with the relevant team for consideration, as we continuously strive to improve our facilities and enhance the overall guest experience. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. P., Thank you for taking the time to share your positive experience at Mercure Bucharest City Center. We are delighted to hear that you enjoyed your four-night stay and appreciated our convenient location, which indeed allows easy access to many of the city's attractions. It is gratifying to know that you found your room to be clean, comfortable, and spacious. Our team takes great pride in maintaining high standards of cleanliness and comfort for our guests. Your acknowledgment of these efforts reinforces our commitment to providing an excellent experience. We appreciate your feedback regarding the taxi travel time from the airport as well. This information will certainly be helpful for future guests planning their arrivals. Thank you once again for your kind words. We look forward to welcoming you back to our hotel in the future for another enjoyable stay. Sincerely, Alexandra Ionita Front Office Manager

Dear Mr. T., Thank you for your continued loyalty and for choosing Mercure Bucharest City Center. We are delighted to know that you consistently appreciate the friendliness and helpfulness of our team. Your kind words mean a great deal to us and motivate us to maintain our high standards of hospitality and service. We look forward to welcoming you back on your next visit! Best regards, Alexandra Ionita Front Office Manager

Dear Mr. D., Thank you for your continued loyalty to Accor and for choosing Mercure Bucharest City Center once again. It is a genuine pleasure to know that we have continued to meet your expectations during your business stays with us. We are delighted that our team was able to assist you with the last-minute meeting arrangements and that you appreciated the quality of our restaurant. Your special recognition of Elena and our Front Office team is greatly appreciated and will be shared with them. Feedback from a loyal guest who knows our hotel and our standards so well is particularly valuable to us. Your appreciation means a great deal to our team and motivates us to continue delivering attentive, personalized service and memorable experiences. Thank you once again for your trust and kind words. We look forward to welcoming you back! Kind regards, Alexandra Ionita On behalf of the Mercure Bucharest City Center Team

Dear Mrs. S., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay and appreciated the warm welcome provided by our team. Your kind words about our colleagues, particularly the front desk colleague who assisted you during check-out, are sincerely appreciated and will be shared with the entire team. We look forward to the pleasure of welcoming you back on your next visit to Bucharest. Best regards, Alexandra Ionita Front Office Manager

Dear Mrs. D., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay, appreciated our central location, and felt warmly welcomed by our team. Our goal is to provide exceptional service and create memorable experiences for all our guests. Your kind words are a great source of motivation for our entire team and a wonderful confirmation that our efforts are valued and appreciated. We look forward to the pleasure of welcoming you back on your next visit to Bucharest! Kind regards, Alexandra Ionita Front Office Manager

Dear Yaniv, Thank you for choosing Mercure Bucharest City Center and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated the comfort and cleanliness of your room, as well as the welcoming service provided by our reception team. It is especially rewarding to know that the dedication and attention to detail of our Housekeeping team contributed to your pleasant experience. Your kind words will be shared with our colleagues and serve as a wonderful recognition of their daily efforts to maintain high standards of cleanliness and comfort for all our guests. We look forward to the pleasure of welcoming you back on your next visit to Bucharest! Kind regards,. Alexandra Ionita Front Office Manager

Dear Mr. P., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your kind feedback. We are delighted to hear that you enjoyed our spacious, well-appointed rooms, the cleanliness of our facilities, and the friendly service provided by our team. It is especially rewarding to know that Cristina from our Front Desk team made such a positive contribution to your stay. Your kind words will be shared with her and the entire team, serving as a wonderful recognition of their dedication to creating memorable experiences for our guests. We look forward to the pleasure of welcoming you back on your next visit to Bucharest! Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. A., First of all, I would like to sincerely thank you for choosing Mercure Bucharest City Center and for taking the time to share your experience with us. I was delighted to learn that you appreciated our convenient location, the cleanliness of your room, and the overall quality of the hotel. However, I was truly sorry to learn of your disappointment regarding the breakfast arrangements, particularly as you were visiting Bucharest to participate in the marathon. After reviewing the situation, I understand that my colleague Eliza provided information regarding breakfast serving hours at check-in. Nevertheless, I recognize that we may not have communicated the details of your reservation clearly enough, especially regarding whether breakfast was included in your rate. Although these details are normally specified in the booking confirmation, we understand the importance of ensuring that everything is clearly explained upon arrival. Please accept my sincere apologies for any misunderstanding. Your feedback is valuable to us, as it helps us identify areas for improvement and provide a better experience for our guests. I sincerely hope this clarification leaves you with a more positive impression of our hospitality. On a personal note, I wish you every success in your future marathons and sporting competitions, and I hope we will have the pleasure of welcoming you back for an even more enjoyable stay. Thank you once again for your time and understanding. Warmest regards, Alexandra Ioniță Front Office Manager

Dear Mrs. P., Thank you for your continued trust in Mercure Bucharest City Center and for taking the time to share your kind feedback. It is always a pleasure to welcome you back, and we are delighted to know that you continue to enjoy our central location and the comfort of our rooms. Your loyalty and appreciation mean a great deal to our entire team and motivate us to make every stay as pleasant as the previous one. We look forward to welcoming you back again soon! Kind regards, Alexandra Ionita Front Office Manager

Dear Mrs. t., Thank you for choosing Mercure Bucharest City Center and for sharing your feedback. We are pleased to learn that you enjoyed your stay and appreciated our central location, the peaceful atmosphere, and the warm welcome provided by our team. Your satisfaction is very important to us, and your feedback encourages us to continuously improve our services and maintain the high standards of hospitality we strive to offer. We look forward to welcoming you back for another pleasant stay. Best regards, Alexandra Ionita Front Office Manager

Dear Mrs. Iskauskaite, Thank you for your kind words regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you appreciated our ideal location, modern room amenities, and the service provided by our staff. Your positive feedback is invaluable and encourages our team to maintain high standards. We look forward to welcoming you back in the future. Best regards, Alexandra Ionita Front Office Manager

Dear Mr. G., Thank you for choosing Mercure Bucharest City Center and for sharing your kind feedback. We are delighted to know that you felt at home during your stay and that our team made you feel welcome through their warm hospitality and attentive service. Creating a comfortable and welcoming atmosphere for our guests is one of our main priorities. Your appreciation is truly valued, and we look forward to welcoming you back for another pleasant stay. Best regards, Alexandra Ionita Front Office Manager

Dear Mr. P., Thank you for choosing Mercure Bucharest City Center and for sharing your positive feedback. We are delighted to hear that you enjoyed our convenient location near the Romanian Athenaeum, our breakfast selection, the comfort of our spacious rooms, and the helpfulness of our team. Your appreciation means a great deal to us and motivates us to continue providing memorable experiences and maintaining our high standards of hospitality. We would be honored to welcome you again in the future. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. N., Thank you for choosing Mercure Bucharest City Center and for sharing your feedback. We are pleased that you appreciated our convenient location, but we sincerely regret that the room assigned to you did not fully meet your expectations. Please note that our rooms with balconies are generally smaller in size due to their layout. Nevertheless, we understand that you would have preferred a more spacious room without a balcony, and we regret that this preference was not accommodated during your stay. Your feedback is valuable to us as we continuously strive to improve our services and enhance our guests' experience. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay. Kind regards, Alexandra Ionita Front Office Manager

Dear Mr. C., Thank you very much for choosing Mercure Bucharest City Center and for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you appreciated our central location, the cleanliness of the hotel and your accommodation, and that your booking experience through ALL.com was a positive one. We are also grateful for your honest feedback regarding the areas where we did not meet your expectations. We are particularly sorry to read about your experience during check-in. We understand how important a warm, professional and efficient welcome is, especially when staying with us for a short visit. Your comments regarding the interaction with our reception team and the need for further training are certainly taken seriously and will initiate immediately a procedures refresh process. At the same time, we would be very grateful for the opportunity to understand more about what happened during your arrival and check-in. Hearing directly from you would help us better understand the circumstances of your check-in and ensure that your feedback is addressed appropriately with the team. We also appreciate your comment regarding the Wi-Fi connection and will take this into consideration as part of our ongoing efforts to improve the overall guest experience. Mr. C., I would like to personally thank you again for your openness and for giving us the opportunity to learn from your experience. We sincerely hope that, should your travels bring you back to Bucharest, we will have the chance to welcome you again and provide the experience you originally expected when choosing a centrally located Mercure hotel. I remain at your disposal , grateful for your detailed feedback. Thank you! Larisa Budaca General Manager

Dear Mr. D., Thank you for choosing Mercure Bucharest City Center and for sharing your feedback. We are delighted to know that you appreciated the cleanliness of your room, the comfort of the bed, and our breakfast selection. We are also pleased that the in-room iron, available in all Privilege rooms as part of our amenities, proved useful during your stay. Regarding our water dispensers, we introduced them to offer our guests convenient access to filtered, cold or hot water whenever needed. Your appreciation is greatly valued and encourages us to continuously enhance our guests' experience. We look forward to welcoming you back! Kind regards, Alexandra Ionita Front Office Manager