Mercure Bucharest City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 965 reviews

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
Mercure Bucharest City Center - Image 3
Mercure Bucharest City Center - Image 4

Description

Hotel extras

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  965 reviews

Customer review rating 5.0/5

Avichai H. Families - Confirmed reviews ALL

Dear Mrs. h., Thank you for choosing Mercure Bucharest City Center and for taking the time to share such a wonderful and detailed review. We are delighted to know that you enjoyed our excellent location, spacious and modern rooms, as well as the cleanliness and comfort of the hotel. It is especially rewarding to hear that the friendliness and helpfulness of our entire team contributed to such a pleasant experience. Victor and I are truly grateful for your kind words. It was a pleasure to welcome you, and we are very happy to know that our warm approach, patience, and attention made a positive impression during your stay. Your appreciation means a great deal to both of us and to the entire team. Feedback such as yours is extremely valuable and a wonderful confirmation that our efforts to make every guest feel welcome and well cared for are appreciated. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to Mercure Bucharest City Center on your next visit! Best regards, Alexandra Ioniță Front Office Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Customer review rating 4.0/5

Christophe M. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Bucharest City Center. We are truly pleased to know that you appreciated our central location, the cleanliness and comfort of your room, the peaceful atmosphere, and our breakfast, as well as the warm service provided by our team. It is especially encouraging to see your positive ratings for our accommodation, cleanliness, and team. At the same time, I would like to sincerely apologize for the long waiting time at check-in. You are absolutely right: having only one colleague available at the reception when several guests are waiting is not the level of service we aim to provide. We fully understand that, particularly after a business journey, a smooth and efficient arrival makes an important difference. Your comment has been shared with our management team and will be considered to review our staffing and arrival procedures. As a valued ALL member, we are particularly grateful for your loyalty and for choosing Mercure Bucharest City Center. We hope that, despite this disappointing moment upon arrival, we will have the opportunity to welcome you again and provide the seamless experience you deserve from the very beginning. Thank you once again for your honesty, trust, and for helping us to constantly improve. Warm regards, Larisa Budaca General Manager Mercure Bucharest City Center

Customer review rating 4.0/5

Robert R. Solo - Confirmed reviews ALL

Dear Mr. R., Thank you for choosing Mercure Bucharest City Center and for taking the time to share such detailed and valuable feedback. We are delighted to know that you appreciated our fantastic location, spacious rooms, comfortable beds, breakfast selection, underground parking, and especially the professionalism and friendliness of our team. It is wonderful to hear that these aspects contributed to an enjoyable stay. At the same time, we sincerely apologize for the shortcomings you experienced regarding the cleanliness of the room and bathroom. We fully understand your disappointment, especially considering the standards expected from a four-star hotel. Your comments have been shared with our Housekeeping team and management, as maintaining a high level of cleanliness and attention to detail is one of our top priorities. Your observations are very important and will help us reinforce our procedures and ensure better consistency in the future. We truly appreciate your honest feedback and your recommendation despite this inconvenience. We hope to have the opportunity to welcome you back and provide you with the flawless experience that reflects the quality standards we strive to offer. Thank you once again for your important and constructive feedback! Sincerely, Alexandra Ionita Front Office Manager

Customer review rating 5.0/5

Ian E. Friends - Confirmed reviews ALL

Dear Mr .E., Thank you very much for your wonderful review and for choosing Mercure Bucharest City Center. We are delighted to know that you had an excellent stay and that you enjoyed our breakfast. Your kind words about Elena and the receptionist who welcomed you at midnight mean a great deal to us. We will be sure to share your compliments with both of them, as they will be delighted to know they made your stay so enjoyable. We truly appreciate your feedback and look forward to welcoming you back for another memorable stay. Kind regards, Alexandra Ionita Front Office Manager

Other web-users rate our hotel

  • 472 reviews 9.4/10 Location
  • 491 reviews 7.8/10 Room
  • 568 reviews 8.9/10 Service
  • 10 reviews 8/10 WiFi
  • 307 reviews 8.3/10 Breakfast
  • 240 reviews 8.4/10 Cleanliness
  • 132 reviews 8.6/10 Food
  • 111 reviews 8.4/10 Vibe

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Bucharest Hotels