Dear Mr. A., First of all, I would like to sincerely thank you for choosing Mercure Bucharest City Center and for taking the time to share your experience with us. I was delighted to learn that you appreciated our convenient location, the cleanliness of your room, and the overall quality of the hotel. However, I was truly sorry to learn of your disappointment regarding the breakfast arrangements, particularly as you were visiting Bucharest to participate in the marathon. After reviewing the situation, I understand that my colleague Eliza provided information regarding breakfast serving hours at check-in. Nevertheless, I recognize that we may not have communicated the details of your reservation clearly enough, especially regarding whether breakfast was included in your rate. Although these details are normally specified in the booking confirmation, we understand the importance of ensuring that everything is clearly explained upon arrival. Please accept my sincere apologies for any misunderstanding. Your feedback is valuable to us, as it helps us identify areas for improvement and provide a better experience for our guests. I sincerely hope this clarification leaves you with a more positive impression of our hospitality. On a personal note, I wish you every success in your future marathons and sporting competitions, and I hope we will have the pleasure of welcoming you back for an even more enjoyable stay. Thank you once again for your time and understanding. Warmest regards, Alexandra Ioniță Front Office Manager

Dear Mr. C., Thank you very much for choosing Mercure Bucharest City Center and for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you appreciated our central location, the cleanliness of the hotel and your accommodation, and that your booking experience through ALL.com was a positive one. We are also grateful for your honest feedback regarding the areas where we did not meet your expectations. We are particularly sorry to read about your experience during check-in. We understand how important a warm, professional and efficient welcome is, especially when staying with us for a short visit. Your comments regarding the interaction with our reception team and the need for further training are certainly taken seriously and will initiate immediately a procedures refresh process. At the same time, we would be very grateful for the opportunity to understand more about what happened during your arrival and check-in. Hearing directly from you would help us better understand the circumstances of your check-in and ensure that your feedback is addressed appropriately with the team. We also appreciate your comment regarding the Wi-Fi connection and will take this into consideration as part of our ongoing efforts to improve the overall guest experience. Mr. C., I would like to personally thank you again for your openness and for giving us the opportunity to learn from your experience. We sincerely hope that, should your travels bring you back to Bucharest, we will have the chance to welcome you again and provide the experience you originally expected when choosing a centrally located Mercure hotel. I remain at your disposal , grateful for your detailed feedback. Thank you! Larisa Budaca General Manager

Dear Mr. K., Thank you for your kind words regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you found our facilities comfortable and our location convenient. It is especially gratifying to know that you enjoyed the quality of our breakfast offerings. Your positive feedback motivates our team to continue delivering excellent service. We would be honored to welcome you again in the future! Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. C., Thank you for choosing Mercure Bucharest City Center and for taking the time to share your feedback. We are pleased to hear that, despite your late arrival at 2:30 AM, everything was well organized and your check-in went smoothly. It is also a pleasure to know that you found your room comfortable, clean, and equipped with everything you needed for a pleasant stay. Your kind words are greatly appreciated by our entire team, and your feedback is valuable to us. We look forward to welcoming you back on your next visit to Bucharest. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. P., Thank you for taking the time to share your feedback. We are delighted to know that our friendly and helpful team contributed to a pleasant stay, and we are especially pleased to hear that Puiu from our restaurant continues to make your visits enjoyable through his warm and attentive service. We are sorry that adding an extra night was not as convenient as expected and that the rate offered did not meet your expectations. Please note that our room rates vary depending on market demand and the hotel’s availability at the time of booking. We nevertheless understand your concern regarding the need to make a separate reservation and appreciate you sharing your experience with us. We truly value your feedback and hope to have the pleasure of welcoming you back soon for another enjoyable stay. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. R., Thank you for taking the time to share your lovely feedback regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you enjoyed the warm welcome and pleasant service provided by our team throughout your stay. It is also wonderful to know that you appreciated our excellent location, making your time in Bucharest even more convenient and enjoyable. Your kind words are greatly appreciated and are a wonderful encouragement to our entire team. We look forward to welcoming you back to Mercure Bucharest City Center and providing you with another memorable stay. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. M., Thank you for taking the time to share your positive feedback regarding your recent stay at Mercure Bucharest City Center. We are delighted to hear that you enjoyed our excellent location, found our staff welcoming and attentive, and appreciated the comfort of our rooms. It is wonderful to know that these aspects contributed to making your stay a pleasant and enjoyable one. Your kind words are greatly appreciated by our entire team and serve as a valuable motivation to continue providing warm hospitality and maintaining the high standards of service and comfort our guests expect. We truly value your feedback and look forward to the pleasure of welcoming you back for another memorable stay in Bucharest. Best regards, Alexandra Ioniță Front Office Manager

Dear Mrs. C., Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you appreciated our polite staff, the impeccable rooms, and the quality of our breakfast offerings. Your feedback regarding our commitment to reducing plastic use and our selection of quality teas is especially valued, as we strive to create a sustainable and enjoyable environment for our guests. We look forward to the opportunity of hosting you again on your next visit to Bucharest. Best regards, Alexandra Ionita Front Office Manager

Dear Mr. B., Thank you for taking the time to share such detailed feedback regarding your recent stay at Mercure Bucharest City Center. We are pleased to know that you appreciated the service provided by our team and found our location convenient. However, I sincerely apologize for the inconvenience caused by the wedding reception on Saturday evening. We fully understand how important a quiet and restful night is, particularly when you had an early countryside tour planned for the following morning. We are truly sorry that the music and bass vibrations affected your comfort. Weddings and christenings are very rare events at our hotel, but we recognize that, on this occasion, the noise level had an impact on your stay. While such events are part of our hotel activities, we always aim to balance them with the comfort and tranquility of our staying guests. Your feedback regarding the noise levels is valuable and will be taken into consideration when managing similar events in the future. Thank you once again for your understanding and for your kind words regarding our team. We greatly appreciate your feedback and hope to have the opportunity to welcome you back, providing you with a quieter and more relaxing experience. Warm regards, Alexandra Ioniță Front Office Manager

Dear Mr. S., Thank you for taking the time to share your feedback with us. I am truly sorry that some aspects of your stay did not meet your expectations, and I sincerely regret the inconvenience you experienced. Regarding the shower handle in room 205, I have forwarded your feedback to our Technical team for review, and I am pleased to confirm that the issue has now been resolved. Please know that our team remains at your disposal throughout your stay for any request or concern, and we always do our best to assist and find a prompt solution. I also appreciate your comments regarding our reception service, particularly during the evening shift. I have personally discussed your feedback with the colleagues concerned so that we can address the points you raised and continue to improve. Thank you again for your honest feedback. It is very important to us and gives us the opportunity to learn, improve our services, and provide a better experience for our guests. I sincerely hope you will give us another opportunity in the future. We would be delighted to welcome you back and demonstrate the level of care and service we strive to offer every day, as the experience you had does not reflect the standards we aim to uphold. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are delighted to know that you found your room clean, comfortable, and well equipped, and that you appreciated the friendliness of our team. Your kind words are truly appreciated and encourage us to continue providing a pleasant and welcoming experience for our guests. It was a pleasure having you with us, and we hope to have the pleasure of welcoming you back to Mercure Bucharest City Center soon. Best regards, Alexandra Ioniță Front Office Manager

Dear Mr. R., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location and enjoyed the breakfast offerings. It is always encouraging to know that our guests have a pleasant experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Alexandra Ioniță Front Office Manager