Mercure Bucharest City Center

Mercure Bucharest City Center 4 stars

Customer review rating (ALL Rating) 4.7/5 485 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free Wi-Fi

  • Private secured underground parking

  • Pet Friendly

  • Our Online Check-In and Express Check-Out Grant You a Hassle-Free Front Desk Experience

  • Restaurant with seasonal terrace

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

  • By plane

    HENRI COANDA At 16km / 9.94 miles

  • By train

    GARA DE NORD At 2.2km / 1.37 miles

GPS:44.442661, 26.096104

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

Our accommodation(s)

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

Our guest reviews

Our guest reviews for
Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  485 reviews

TripAdvisor Rating  4.5/5  783 reviews

Certificate of excellence 2022

Convenient location, comfortable stay

Customer review rating 4.5/5

Andrew Solo - Confirmed reviews ALL

Hotel very easy to access via the metro and bus from the airport. Rooms are comfortable and equipped with the facilities that you need. Breakfast was very good in the morning with a good range of foods.

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Best Servicies

Customer review rating 5.0/5

Balaban R. Business - Confirmed reviews ALL

Nice Conference Room, Kind and Professional Staff, super Cofee Break

good location (near to center and in a side road to have silinace)

Customer review rating 4.0/5

Stephan G. Business - Confirmed reviews ALL

Rooms and Hotzel are clean as we expect from all international hotels in this class People are very friendly and obviosly like to work there

Good location

Customer review rating 4.0/5

Shane D. Friends - Confirmed reviews ALL

Generally good. Breakfast mediocre. Clean hotel and spacious room in excellent location.

Nice bedrooms, excellent staff, restaurant/bar lacking

Customer review rating 3.5/5

Mario Business - Confirmed reviews ALL

Rooms were nice, albeit aircon not working properly. Hotel is reasonably located. Food was poor, especially breakfast. No bar. Staff were very helpful / friendly.

Well located

Customer review rating 5.0/5

John A. Solo - Confirmed reviews ALL

I found all the staff very happy and friendly.

Good Stay

Customer review rating 5.0/5

Oguz Business - Confirmed reviews ALL

Everything was great, had no issue.

Well located hotel that deserves better maintenance

Customer review rating 3.5/5

Kevin H. Business - Confirmed reviews ALL

Great location in the heart of Bucharest, modern rooms and setting and friendly reception/check in. I got a privilege suite, large room with extra toilet cabinet, very nice but could do with better maintenance, furniture was tatty and worn out despite not being very old. Also poor daylight, view on 1st floor over inner courtyard, suite rooms should be on higher floors.

Well located

Customer review rating 4.5/5

Db Business - Confirmed reviews ALL

It's a standard stay and enjoy the stay. Clean rooms, smiley faces staff. I will definitely use the hotel again on my next trip to Bucharest My only comment is when you have put tea and coffee set up at least you should put 1 complimentary bottle of water. I didn't have it on my both nights.

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Poor reception staff, but nice stay

TripAdvisor rating 4.0/5

JeanPaulH020 TripAdvisor review

As a Platinum member, I was not impressed. We've stayed at several IHG and Hilton hotels in the past months, but decided on this Mercure hotel because of the location. The hotel is fairly new and looks nice. but the staff could be better trained. The receptionist wasn't very communicative. He spent most of his time typing and clicking on his computer, while he was checking in people in line before us. We checked in online, and usually we get our room key in 2-3 minutes, but in this case we had to wait until everyone else was taken care of. After about 15 minutes we were assigned a room by the silent receptionist. I don't need to be greeted with "Thank you for your loyalty" (he didn't) but a little more effort to make guests feel welcome, would be appreciated. Not only by us, but by other guests as well. The room looked pretty basic, so we went back to the receptionist to ask for a slightly nicer room. Without any words, we were given another room (which was exactly the same, but with a coffee maker). The usual bottle of water (and sometimes a snack) that Platinum members get, was also missing. It's not extremely disappointing of course, because the hotel is OK. But with a little more effort people would feel more welcome, and frequent travelers like us would come back to the Accor hotels more often.

Dear Guest, Thank you for the visit and provided feedback! We take note of the criticism below and will evaluate necessary improvements. We strive to improve the quality of service provided to our guests and hope you will return for the next trip in Bucharest. Best wishes,

WELL LOCATED

Customer review rating 4.5/5

Michael Business - Confirmed reviews ALL

FRIENDLY AS HOME

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

friendly receptionist, spacious and clean room

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Well located but short on service

Customer review rating 2.5/5

Hans C. Business - Confirmed reviews ALL

I slept very badly because I'm not used to 27C in my bedroom. The staff informed me that in April air-conditioning is not available.

Dear Mr.Hans C., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elena Onofrei

Thanks for the hospitality

TripAdvisor rating 5.0/5

beer748 TripAdvisor review

After a stay of some days, I can say that the Hotel is situated in a central part of the cultural city. I found a very friendly staff, especially Mr. Christian Georgescu, who is profecional and helpful.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with Cristian and the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elena Onofrei

Very good, as usual

TripAdvisor rating 5.0/5

1963Calin Business - TripAdvisor review

This is my home when travelling to Bucharest. Room is nice and big enough, mattress is good, bathroom well equipped. Location is excellent; not noisy. Underground parking. Very professional staff, supportive and kind.

On behalf of the entire team, thank you for visiting once again and wish you happy holidays! Best regards, Marian Vlase FO Manager

Very good business hotel in the heart of Bucarest

TripAdvisor rating 5.0/5

Giampiero_Luzzi Business - TripAdvisor review

Feel home experience. Very helpful and attentive staff. Comfortable and well equipped rooms. Free beverages in privilege rooms. Very good breakfast and interesting offers for business lunches and light dinners. All in all always a very good experience.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elena Onofrei

Always one of the best choices for a business hotel in the hearth of Bucharest

TripAdvisor rating 5.0/5

Giampiero L Business - TripAdvisor review

Warm welcome at check-in, nice and helpful staff, good and fully equipped privilege rooms, good quality breakfast, possibility for a business lunch at reasonable prices. Availability of hand disinfectants throughout the whole hotel structure. All in all still a very good choice evem in hard times.

Dear Mr. Luzzi, It is always a pleasure to see you returning here even in these challenging times. Thank you once again for the very kind review! Sincerely, Marian Vlase FO Manager

Nice position of the hotel

TripAdvisor rating 4.0/5

cristianpentea TripAdvisor review

Nice hotel, they have a good cover car parking area The possition of the hotel is excelent considering is very close to the city center. Rooms are ok but nothing special. The experience was not wow but not bad.

Thank you for choosing us and for the feedback! Hope you will revisit in the near future. Best regards, Marian Vlase FO Manager

Family friendly

TripAdvisor rating 5.0/5

kuanyshd TripAdvisor review

We had a great time staying in Mercure. Rooms are clean and comfy. Staff are friendly and helpful. Thanks for a great time. Nevertheless, services are average due to the bureaucracy without prior instruction.

Dear Guest, Thank you for your visit! Also, thank you for the constructive but at the same time appreciative feedback, as we constantly try to improve upon the service provided. Sincerely, Marian Vlase FO Manager

A nice sejour

TripAdvisor rating 5.0/5

monicavasile TripAdvisor review

The hotel is very well placed, near the city centre. The staff was hospitable and helpful. The room was large enough, with all the necesarry things. It was clean and nice with a very good WI FI connection. The breakfast was very good and tasteful.

Dear Mrs. Vasile, We are delighted to read your nice experience in Mercure Bucharest City Center! I would like to thank you for the positive feedback on behalf of our staff and hope you will revisit us soon! Sincerely, Marian Vlase FO Manager

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