Mercure Bucharest City Center 4 stars

TripAdvisor rating 4.5/5 709 reviews
Mercure Bucharest City Center
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free Wi-Fi

  • Private parking

  • Pet Friendly

  • Online Check-In, Fast Check-Out

  • Restaurant with seasonal terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AMPaying
  • Laundry
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bucharest City Center

15 17 17A George Enescu Street
www.anpc.gov.ro
J40/5534/2011 - RO28434727
10302
bucharest
romania

Tel: +40372426000

Fax: (+40)37/2426001

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    HENRI COANDA At 16km / 9.94 miles

  • By train

    GARA DE NORD At 2.2km / 1.37 miles

GPS :44.442661, 26.096104

Our accommodations

Opt for a comfortable and cozy room equipped with quality queen-size bedding and shower or bathtub. Special features such as coffee and tea making facilities, minibar, safe, LCD TV, slippers, hairdryer, opening windows and free WIFI.

Superior Room with 1 Double bed

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with Twin beds

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege Room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 23
  • Views: Patio, Courtyard side, City side, Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Time to chill out

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks
  • Iron

Like a movie star

  • Max. number of persons: 3
  • Area: From 22
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Mini bar with free soft drinks
  • Iron

MyRoom : A Glimpse of Romania

  • Max. number of persons: 3
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege Suite with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 26
  • Views: Courtyard side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

WINESTONE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

You are invited to discover WINESTONE, the new wining and dining concept of Mercure Bucharest City Center. Enjoy authentic cuisine served on stone plates and taste our attractive selection of local and international wines.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE BAR

Photo non contractuelle / Strictly non binding

From lunch to dinner, we provide you tasty options. You will definitely enjoy our symphony of colors and tastes, based on healty ingredients. Trendy offer comes along with special service.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 48

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Mercure Bucharest City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,028 reviews

tripadvisor

TripAdvisor Rating 4.5/5

709 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel experience

Customer review rating 4.6/5

Anonymous Solo - 02/12/2019 Confirmed reviews ALL

Very pleasant in all aspects

Customer review rating 4.6/5

Gabriela M. Business - 01/12/2019 Confirmed reviews ALL

Great, neat, professional!

Home away from home in the heart of Bucharest

Customer review rating 4.6/5

S-p Business - 28/11/2019 Confirmed reviews ALL

Great

Hotel is clean and tidy staff were great, i found the heating to hot and came on over night and not water in the room.

Customer review rating 4.6/5

Le… Business - 28/11/2019 Confirmed reviews ALL

Hotel clean and tidy Gym was a untidy Room heating some on without warning over night set to 26 degrees.

Customer review rating 4.6/5

Tal Couples - 28/11/2019 Confirmed reviews ALL

Excellent

Terrible

Customer review rating 4.6/5

Matt D. Solo - 25/11/2019 Confirmed reviews ALL

Rude unhelpful and cruel staff. Didn’t care about me as a wheelchair user. Stupid room temperature couldn’t be adjusted.

Fine

Customer review rating 4.6/5

Tomislav U. Business - 24/11/2019 Confirmed reviews ALL

Fine

Dear Mr.U., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

Air Quality

Customer review rating 4.6/5

George Couples - 24/11/2019 Confirmed reviews ALL

Good morning, The room was just decent but for a very high price at 550 RON/night (it was a Friday night, yes I know Fridays can be more expensive than the rest of the week). The ventilation system not sure how well it worked, the air in the room was slightly difficult to breath - I don't think it's well filtered. Regards Emil

Dear Mr.G., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

Mercure Bucharest-Excellent!

Customer review rating 4.6/5

Sb Friends - 24/11/2019 Confirmed reviews ALL

From check-in to check-out, the staff at Mercure Bucharest was helpful, friendly, professional. The rooms were well-maintained by the efficient housekeeping staff, the breakfast buffet was plentiful and delicious, the hotel location perfect for access to major attractions, restaurants, and transportation. Most of all, the price was excellent and provided great value for the off-season!

Dear Mrs.B., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu
Customer review rating 4.6/5

Rene T. Friends - 19/11/2019 Confirmed reviews ALL

alles war perfekt, vor allem Alexandra at the reception was very kind and helpful and caring . thank you very much to Alexandra , she made our stay very pleasent. we come back again and can recommend this hotel very much.

Dear Mr.t., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Good

Customer review rating 4.6/5

Andrew Business - 19/11/2019 Confirmed reviews ALL

Very comfortable bed

Dear Mr.S., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

Great Location in this new cost conscious hotel.

Customer review rating 4.6/5

O. Business - 13/11/2019 Confirmed reviews ALL

Nice location. Nice room. Nice Service. Nice price.

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Excellent hotel in a good location

Customer review rating 4.6/5

Rich Couples - 12/11/2019 Confirmed reviews ALL

Immaculately clean room, great aircon, light and airy.

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

Perfect stay

Customer review rating 4.6/5

Pikay G. Families - 05/11/2019 Confirmed reviews ALL

nice room, friendly staff, good breakfast, perfect location

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu

Good living

Customer review rating 4.6/5

G. Business - 04/11/2019 Confirmed reviews ALL

Generally good services as usual. this time I was disturbed by the intense smell of the "freshener" and I asked 3 of the receptionists at he front desk where it comes from and if it can be reduced/ stopped and no one could answer . Please let me know if there are rooms without freshener available and what I have to do to book next time one of that.

Dear Stefan G., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the air freshner problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

EXPECTED

Customer review rating 4.6/5

Aleksandar Business - 04/11/2019 Confirmed reviews ALL

Nice and clean, no spa or pool I used to take.

Dear Mr. C., Thank you for taking the time to share your experience at Mercure Bucharest City Center. Your feedback regarding the service you received is greatly appreciated. Indeed we are unable to provide SPA facilities, however if you are looking for a place to exercises in a quiet and comfy place, our Fitness Center is the answer. Opened daily from 7 AM until 10 PM, the Fitness Center offers you a range of modern equipment, cardio stations, towels and slippers on place. Thank you again for sharing your experience and we hope to welcome you back again soon. Sincerely, Alina Vladulescu

Excellent location

Customer review rating 4.6/5

Laura C. Couples - 03/11/2019 Confirmed reviews ALL

Excellent location in walking distance of city sites. Unfortuantely the room we had reserved not available on check in, and was not resolved, which was not a great start. Even getting an additional quilt was not possible. Breakfast was excellent, and constantly restocked. All restaurant / bar staff were exceptional. Mini bar in room well stocked. Toiletries replenished in bathroom daily.

Dear Laura C., Thank you for taking the time to tell us about your experience at the Mercure Bucharest City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Vladulescu

very good overall, staff was very polite

Customer review rating 4.6/5

Anonymous Business - 01/11/2019 Confirmed reviews ALL

all but carpet in the room was amazing - friendly and helpful staff!

Dear Ivelina Y., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alina Vladulescu General Manager

Simply excellent!

Customer review rating 4.6/5

Cristian Families - 29/10/2019 Confirmed reviews ALL

Perfect services, extremely clean, good service, very qualified staff!

Dear Razvan V., We very much appreciate your comments regarding your stay at the Mercure Bucharest City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.:) Sincerely, Alina V. General Manager

A very nice room in a very good position in the city

Customer review rating 4.6/5

Anonymous Business - 26/10/2019 Confirmed reviews ALL

Good points: - hotel position - big room - clean room - clean bathroom - bathroom cosmetics - very good bed - nice smell in the hotel The not so good: - basic breakfast, unexpected for the hotel price range - very annoying: one night was a party/wedding or similar (I do not know) and the room was vibrating from music and noise from kitchen (i was on 2nd floor) and could not sleep. This was the most unpleasant part

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alina Vladulescu General Manager
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