Mercure Bucharest City Center 4 stars

We are traveling a lot to Bucharest, and each time try a few hotels around there. We must tell that Mercure City Center is the best hotel to be in. The only problem is that they give only one shampoo and one shower gel.

Great hotel. Excellent location ( and quite) , good and clean rooms, good breakfast, excellent service from the staff. What else? Second time we choose Mercure hotels in Europe, of course we will chose Mercure for the next time

As always, great experience Good and clean rooms, on time housekeeping, great service at the front desk The room was clean, the breakfast was good, fresh products.

We enjoyed a family dinner with 9 persons in the restautant of the hotel at new years eve. Things were set up very nice; the food was excellent and the atmosphere was kind, relaxed and very correct.. even the attention and special treatment the baby in our group got was very pleasing to see. It turned out to be a very good idea to celebrate the new year in the Mercure. Thanx to the people who had to work this special day/evening/night to make it work for us ! The hotel itself is 5 years old; maintained very well (everything works) and the cleaning is flawless; no strange suprises here ... this is how it should be everywhere ! The windows can be openend to let in fresh air (this can be a problem at some hotels). Location; nicely close/in the city center; busses in all directions (also the express bus to the airport is a 4/5 min walk).

nice and cosy hotel, good location, nice and helpful staff.

The hotel is located in city center. Rooms are comfortable and clean

Starting by the arrival, the car park procedure is not advised at the entrance of the ramp so didn't know if I was going to let in by the receptionist or if the gate would just automatically open. Once in lobby the check in was straightforward although the Fast Check In/Fast Check Out felt like a missed opportunity. I was expecting to be greet and the Welcome envelope to be given to me and on my way I go. This didn't happen. I don't recall seeing the Check Out box either but I may have missed it. The room was what was booked and more than enough for the both of us. The balcony was a nice touch. It meant my friend didn't have to go downstairs to smoke. Most of the things in the room were lovely, in working condition but the biggest let down was the bathroom. I tend to have the same problem in my hotels, designers make everything look pretty but do forget about practicality. The step so the water doesn't overflow the whole bathroom is ugly. It doesn't match the existent tiles. The door is too large in a way that you have to move around it to get to the toilet which is behind it. The emergency cord was tied up (I hope it gets tied down if there is a guest with accessible needs staying in the room). Not sure if all the rooms have the cord or not but the bedroom felt small for a wheelchair user as was the bathroom (apart from the door). The shower was powerful but the water splashed all over the bathroom. The worst bit was the mold in the silicon in the shower. That needs to be removed and redone. And some of the grouting has fell off so it needs to be redone as well. Breakfast was lovely with a great variety of choices but the payment bit was not straightforward. At the end it was sorted and the only last odd bit was getting out of the parking which didn't open when the car was brought forward and had to press a comm to the reception which then took longer than it should to act. My review is meant to be constructive, hence the 10/10. Gotta keep those TrustYou scores up! :)

comfortable and clean room. good service

Quiet and clean. Breakfast dishes can be improved.

Varey good

This is my second stay in Mercure Bucharest, one of my first choice in the city of Bucharest, very nice and friendly staff, my checkin was fast and my stay was amazing.

Very good location, Clean rooms, Good breakfast but the most important it's the hotel's staff - well trained and polite, always ready to help - IRINA was great and very helpfull. Defiantly we will be back - it was my 5th time in this hotel and it's better and better each time. Recommended.

This is my 5th time staying in this hotel ... nothing to say beside PERFECT. Very clean room, very good breakfast, nice and polite staff .... IRINA the receptionist was great, good location. Defiantly I will be back again

I have been to Bucharest before, but never enjoyed my stay as i did in Mercure. Clean, kind staff, welcoming, quiet and overall great!

I like staying in your hotel, however the pillows are hard as rock. You may think about changing some. All the best, Pawel