Novotel Bucharest City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,582 reviews

Novotel Bucharest City Centre - Image 1
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Description

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Heated indoor pool, hammam, gym.

  • Private parking available

  • 5 minutes' walk to metro and buses

  • 20-minute walk to the Palace of Parliament

Our accommodation(s)

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Hotel location

Novotel Bucharest City Centre

Calea Victoriei 37B Sector 1
010061 BUCHAREST
Romania

GPS:44.436997, 26.097497

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE VICTORIEI 37

Winestone Victoriei 37 pairs accessible, regional-inspired cuisine with a creative selection of Romanian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,582 reviews

Customer review rating 5.0/5

John H. Business - Confirmed reviews ALL

perfect

Dear John H., Thank you for your kind words. We are delighted to hear that you had a perfect experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best regards, Novotel Bucharest City Centre

Customer review rating 0.5/5

Ahmet I. Families - Confirmed reviews ALL

Sofa isnt good for children. I made early checkin but I couldnt enter until 12 clock

Dear Ahmet I., Thank you for sharing your feedback. I regret to hear that the sofa did not meet your expectations for children's comfort. The check-in procedure starts from 3 P.M. and my colleagues are not able to check-in the guest if the availability and room condition do not meet the standards. Your comments are valuable as they assist us in improving our services. Best regards, Novotel Bucharest City Centre

Customer review rating 4.0/5

Adam Z. Business - Confirmed reviews ALL

Top hotel. I would always recommend it to anyone !!

Dear Adam Z., Thank you for your kind words regarding our location and service. We are delighted to hear that you had a positive experience and appreciate your recommendation. Your feedback motivates us to continue providing excellent hospitality. Best regards, Novotel Bucharest City Centre

Customer review rating 0.5/5

Adrian P. Families - Confirmed reviews ALL

I was double charged for the room, AC did not work in the entire hotel, staff kept lying to is they will fix it.

Customer review rating 3.0/5

P S. P. Couples - Confirmed reviews ALL

Unfortunately our experience was not very happy simply because the Reception staff did not attend or responded late to our requests. For example, i asked for a second tooth brush (we were two persons). But it never came. On the third day we requested the man at the reception for replenishing tissues. It was not done. On the third day, the WC had no water for a few hours. The water dispensing machine on our floor 10th never worked properly despite making numerous complaints. Out of the ladies at the reception only Paula was very helpful; others were a little indifferent. Being an ACCOR member and having stayed in the group hotels many times in last 6-7 years, i must say that i found Novotel in Bucharest disappointing.

Dear P S. P., Thank you for sharing your feedback regarding your recent stay at Novotel Bucharest City Centre. We appreciate your comments and are pleased to hear that you found our location favorable. However, I am sorry to learn that your experience was hindered by the service you received from our reception staff. Timely assistance is essential to us, and it is concerning to hear that your requests for amenities and maintenance were not addressed efficiently. Your feedback regarding the service levels has been noted, and we will review this internally to improve our service quality. We strive to provide each guest with a pleasant experience, and it is regrettable that we fell short during your stay. I hope you will reconsider visiting us again in the future. Warm regards, Novotel Bucharest City Centre

Other web-users rate our hotel

  • 1,232 reviews 9.6/10 Location
  • 1,301 reviews 6.4/10 Room
  • 1,365 reviews 8.5/10 Service
  • 25 reviews 6/10 WiFi
  • 769 reviews 8.7/10 Breakfast
  • 695 reviews 5.5/10 Comfort
  • 498 reviews 7.7/10 Cleanliness
  • 122 reviews 2.9/10 Pool

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