Novotel Bucharest City Centre Hotel 4 stars

My second visit to this hotel in November because I’m guaranteed a pleasant stay. Excellent bar service too.

The room ok, clean, decent breakfast, satisfied with it. The black cab service instead, the one that the hotel provides is a total nightmare. This time, the car did not arrive at all, for the airport trip. The reception called them and they said they will arrive in 15-20 minutes, but DID NOT ARRIVE AT ALL. WE WAITED FOR A WHOLE HOUR! the reception then called a regular cab and we got in time at the airport. This situation is inexcusable. We travel 2-3 times a year, stay at your hotel or mercure, and every time, but every time we had problems with the black cab: did not arrive, arrived and left in 3 minutes, being late. all situations occurred. This is I am sure this is not news to the hotel management, but is a disgrace to collaborate with such a company that makes you, as a hotel, look bad. no matter the experience had at the hotel, no matter how clean, nice service, food, etc, all is annulled when you pay extra for a service that does not provide the services (and pay extra, just because it is not a regular cab) and when it is almost that you lose the flight. we work for years with the hotel and this service is just bad and worse every time. Please have in mind to change the incompetent company if you don t want to lose customers.

Hotel location, service, cleanness, size of room, equipment, heating system, minibar, bar - everything was more than perfect. What made me angry are the presented prices on the monitors at reception. Thanks to this I realize I paid for my standard room booked through internet direct on hotel page with loyalty account almost double price!!! The price at reception desk for standard room is 60 Euro only!!! I paid over 100 Euro. I asked the question why this at reception and they explained me it is kind of marketing - from my point of view it is rather how to make loyal customers angry.

Horrible. from the moment that I arrive to the reception. The room was dirty. In the bathroom some of the furniture was broken. The shower was horrible there was no water pressure. At the day of check out I received an email from Your System at 6AM! Saying that here is my invoice and I’m welcome to leave the hotel;(

The rooms, facilities and restaurant are up to the Novotel standards, as I am used to. So I am satisfied, however I felt not recognised as a hotel guest or als Club Accor Silver member during check-in. Check-in was very distant, barely noticed a smile, unlike other Novotel premises, where I was always greeted with a big smile and had small talks.

I didn't have an upgraded room. And also there was an issue with the breakfast I ordered in the bedroom and never received.

Stay in the Novotel was pleasant. I just was missing body lotion in the bathroom.

Clean, modern,good breakfast

Great hotel in every respect, however, upon checkin on Saturday I was informed that the breakfast finishes at 11am, I turned up at 10.30am on Monday morning and was only able to get a coffee, I was never informed that it finished 30 min early on weekdays

I stay with Accor hotels a couple of times each year and they always have high standards, this place is no exception, that is apart from the breakfast. There was limited options but that wasnt the main issue, I checked in on a Saturday for 2 nights and was told that it was served until 11am. This worked out well as I'm normally a late rise, except that when I arrived down on Monday morning at 10.30 i was told it was finished and only managed to grab a coffee. This was not advised at checkin, was only told 11

Smoke smell in room and in the hotel. Bed too soft to sleep. Check out was bad!! 20 min at 2 am....when i was alone. Poor breakfast. Not as expected. Too expensive for what you get. Prostetude get into the hotel.

Smoke smell of cigaretes in room. Poor Breakfast. Bed was too soft. Cheack in guy was not simpaty.

It was nice room. Nice staff. The swimming pool little small. Breakfast is reach. Nice atmosphere. We had a deal of 2 rooms with breakfast just for the kids. I think you could include breakfast for the adults at the price

Again, as always, I arrived at the charming hotel Only this time I didn't get to business in Bucharest I arrived with my wife at the hotel The attitude of the staff and service and all the time the hotel is clean and clean And of course I want to point out Adrian I have no words to describe how much Adrienne does excellent service I also saw that he was always giving other customers excellent service The service to him is just perfectI can explicitly say that I come to this hotel all the time because of the service but especially because Adrian is there wish that in my business I would have an employee like Adrian who gives such a service Many thanks to everyone for all the staff and especially Adrian This is the best hotel in Bucharest

I have stayed for more that 15 days in the hotel and I felt like home. For me everything was perfect