Novotel Bucharest City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,561 reviews

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Novotel Bucharest City Centre - Image 1
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Calea Victoriei 37B Sector 1, 010061 BUCHAREST, Romania

Description

Hotel extras

  • Free WiFi, ergonomic work space, LCD TV

  • Heated indoor pool, hammam, gym.

  • Private parking available

  • 5 minutes' walk to metro and buses

  • 20-minute walk to the Palace of Parliament

Our accommodation(s)

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Hotel location

Novotel Bucharest City Centre

Calea Victoriei 37B Sector 1
010061 BUCHAREST
Romania

GPS:44.436997, 26.097497

Telephone
Fax +40 21 308 8501

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE VICTORIEI 37

Winestone Victoriei 37 pairs accessible, regional-inspired cuisine with a creative selection of Romanian and international wines, in a vibrant and sophisticated setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,561 reviews

TripAdvisor Rating  4.3/5  2,577 reviews

Customer review rating 1.0/5

Oana M. Families - Confirmed reviews ALL

We stayed four nights at the Novotel in Bucharest and unfortunately left disappointed. The room did not meet the standards we expect from a 4‑star hotel. When we first arrived, the room was uncomfortably warm—around 23°C—and adjusting the thermostat had no effect throughout our stay. This was especially frustrating given the hotel’s own message in the bathroom recommending a temperature of 19°C for environmental reasons. The breakfast area was consistently overcrowded, suggesting that the hotel simply doesn’t have the capacity to accommodate the number of guests it hosts. It made what should be a relaxing part of the morning feel stressful and chaotic. There were also maintenance issues: the toilet door wouldn’t close properly and would slam loudly every time, which was both inconvenient and disruptive. We had specifically requested a quiet room, yet we were placed directly in front of the lift. This choice alone raises questions about the hotel’s attention to guest requests and overall professionalism. Overall, the experience fell short of what we expected, and we hope the hotel takes these issues seriously for future guests.

Dear Oana M., Thank you for sharing your feedback regarding your recent stay with us at Novotel Bucharest City Centre. We appreciate your insights as they are invaluable for our continuous improvement. I sincerely apologize that your experience did not meet your expectations. It is concerning to hear about the temperature issues in your room. We aim to ensure a comfortable environment for all our guests, and I regret that the thermostat did not function as intended during your stay. Moreover, I understand that the breakfast area was overcrowded, leading to an uncomfortable start to your day. We strive to provide a pleasant dining experience and will review our capacity management to enhance guest comfort. Additionally, I am sorry for the maintenance issues you encountered, including the toilet door and the location of your room. We take guest requests seriously and your feedback will help us improve in these areas. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future, providing a much improved experience. Best regards, Novotel Bucharest City Centre

Customer review rating 5.0/5

Dimka K. Families - Confirmed reviews ALL

Very good

Dear Dimka K., Thank you for your positive feedback regarding our location and overall service. It is always gratifying to hear that our guests appreciate their experience at Novotel Bucharest City Centre. Best regards, Novotel Bucharest City Centre

Wonderful Experience

TripAdvisor rating 5.0/5

Adhambaltamr TripAdvisor review

I wanted to take a moment to personally express my heartfelt thanks for the exceptional welcome and care I received during our stay at your hotel. From the moment I arrived, I truly felt at home. Beyond the comfort and quality of the hotel, it was the warmth, kindness and genuine attention of your team that made all the difference. Every smile, every thoughtful gesture and every interaction contributed to a stay that I will remember with great appreciation. I would also like to express my sincere thanks for the wonderful team Yasmina , Ruth , Christian , Monica and HK team Everything was handled with such care and attention that it allowed me to fully enjoy each moment. In a world where hospitality can sometimes feel impersonal, your team truly stands out for its humanity and sincerity. Please convey my deepest thanks to everyone who contributed to making my stay so special. I leave with wonderful memories and a great sense of gratitude, and I sincerely hope to have the pleasure of returning. With my warmest thanks, Adham

Customer review rating 3.5/5

James B. Families - Confirmed reviews ALL

We stayed in a family room with our daughter and although the rooms were modern and nice, I did find the layout slightly obscure. The toilet was separate from the bathroom with no sink to wash your hands. You had to then go round to the bathroom to wash your hands. The hotel itself is nice. We stayed between Christmas and New Year and it appeared to be very family orientated. We had a drink at the bar on an evening which was reasonably priced. However there were a few issues that brought the score down. Breakfast had a good choice and was tasty but the hot section was never hot. Always luke warm. And every single coffee machine never produced a drink above, probably around 45°C on top of this they were so slow and backed up every morning. The final issue was the lifts. There are 3 but one always seemed to be getting repaired. Howeve. They did not appear to be programmed correctly. We were on the 8th floor and going up after breakfast we stopped at every single floor because they seemed to stop when people wanted to go down. There was also no indication on any floor, apart from the ground, where the lift was or whether it was coming. This was a problem for people checking out to get their luggage down. Apart from that, like I said the hotel was nice and the staff were great. Well located between the old town and new time seemed a good base. Whether it was just the time of year, I would probably not recommend this for single groups of adults as there were lots of kids about in the bar and reception.

Dear James B., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they help us identify areas for improvement. We are pleased to hear that you found our hotel modern and well-located, and that our staff provided you with a positive experience. However, we acknowledge your concerns regarding the layout of the family room, particularly the separate toilet and bathroom arrangement, which may not suit everyone’s preferences. Additionally, we apologize for the temperature issues you encountered during breakfast and with the coffee machines. We strive to maintain high standards of quality and will review these matters to enhance our guests' experiences. Regarding the lift situation, we understand the inconvenience caused, especially with one lift under maintenance. Your comments about the lift programming and lack of signage have been noted for evaluation. We appreciate your understanding during this busy season. Thank you once again for your comments, and we hope to welcome you back in the future. Best regards, Novotel Bucharest City Centre

Good

TripAdvisor rating 5.0/5

Mahran S TripAdvisor review

I personally, along with my family, highly recommend this hotel. The hotel is very clean, and the service is excellent and very professional. We did not face any problems during our stay. My name is Mahran, and I would like to sincerely thank the entire hotel staff, especially cristina. She is a wonderful, kind, and very helpful person. Words cannot express my gratitude. Cristina is a truly wonderful person. She is kind, polite, and always helpful. Her positive attitude and warm smile made our stay even more pleasant. She genuinely cares about the guests, and her service comes from the heart.

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Other web-users rate our hotel

  • 1,213 reviews 9.5/10 Location
  • 1,277 reviews 6.2/10 Room
  • 1,324 reviews 8.3/10 Service
  • 24 reviews 6.1/10 WiFi
  • 758 reviews 8.6/10 Breakfast
  • 687 reviews 5.4/10 Comfort
  • 477 reviews 7.9/10 Cleanliness
  • 83 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.