Mercure Saint Malo Balmoral

Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 597 reviews

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Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  597 reviews

TripAdvisor Rating  4.5/5  1,155 reviews

A Good three-night stay

Customer review rating 4.5/5

Peter Couples - Confirmed reviews ALL

We arrived early (at around noon) off a train at the main station and were lucky enough to have a room ready for us. We had a comfortable clean and quiet classic double with nice bathroom facilities and a balcony which it was unfortunately a little cold to use. We enjoyed breakfast, which was included in our room rate, even though the dining room was extremely busy with a large group on the Sunday of our stay. Staff coped well with it. Other mornings were much quieter and more relaxed. We enjoyed drinks in the comfortable main bar area and particular enjoyed the Guadeloupe 50% rum and Cidre IPA. Choice of restaurants in the area is a bit challenging but the walk to Intra Muros is not far. Next time we will use the buses to Cancale and possibly Dinan for meals and excursions. Front desk staff are friendly and helpful with the drinks and with other services such as temporary bag storage for a later departure.

Dear Sir S., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are delighted that you had the opportunity to enjoy our bar and breakfast buffet and that the products offered were up to your expectations.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

luxury hotel

TripAdvisor rating 5.0/5

Jhon S TripAdvisor review

a perfect stay. hotel near the train station. the receptionist was very nice and welcoming and speaks Korean perfectly. the drinks are delicious especially the mojito. the breakfast was fresh and very good. the room my bed everything was comfortable

Dear D6572FZjhons, We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Comfortable stay

Customer review rating 4.5/5

Mrkeithbattrick Couples - Confirmed reviews ALL

Friendly and helpful staff and an overall pleasant stay

Dear Sir B., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Located in the city center but a bit far from old town

Customer review rating 4.0/5

Pm Families - Confirmed reviews ALL

The hotel located in the city center but a bit far from old town. Walking to old town take about 15-20 min. The room is nice , clean and comfortable. Wi-Fi signal is very strong. Full breakfast cost 16 EURO per person, I feel that it's over price compare to verity of food that provided on shelf. Overall , I am satisfy with the hotel.

Dear Sir M., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. We are glad that the geographical location of our hotel has met your expectations. Ideally located opposite the train station and 1km away from Intra-Muros, the various tourist and cultural points of the city and its surroundings are easily accessible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Nice location, bathroom not good at all.

Customer review rating 3.5/5

Steven W. Couples - Confirmed reviews ALL

I thought the room was great, the staff very helpful. Bar is okay parking very secure and safe. The room nice view of the library and station, really nice. Restaurants nearby all good. Housekeeping excellent regarding bed making, cleaning (see bathroom comment) could not fault. However; 1: toilet seat two of the rubber feet are missing so the toilet seat rocks and moves and it should not. 2: shower tray where it joins the bathroom floor dirty even on day two, dirt and ?lime scale. I cleaned a portion in less than a minute easy to do but not my job. 3: two cracked tiles in the shower in the corner, there Just should not be broken tiles! In a two star I would tolerate however 180 euros a night and a four star rating these faults should not be there. I liked the hotel, I liked the location but attention to detail is required for a 4 star rating and prices. Based on this I can’t recommend your hotel or group to others

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure Saint-Malo Balmoral. I am glad that you enjoyed your stay in our hotel. However, I am sorry that your room did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the cleaning problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise D Executive assistant

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Other web-users rate our hotel

  • 274 reviews 8.4/10 Location
  • 399 reviews 7.8/10 Room
  • 371 reviews 9.1/10 Service
  • 8 reviews 7.1/10 WiFi
  • 219 reviews 7.4/10 Breakfast
  • 146 reviews 8.1/10 Cleanliness
  • 55 reviews 4.6/10 Food
  • 11 reviews 7.5/10 Beach

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