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Mercure Saint Malo Balmoral hotel 4 stars

Customer review rating 4.6/5 2,726 reviews

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Room 1

Number of guests
Children's age
Mercure Saint Malo Balmoral hotel
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+ 11 Services

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 4 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Saint Malo Balmoral hotel

24 Rue Theodore Monod
35400 saint-malo
france

Tel: +33299561673

Fax: (+33)2/99561674

Check-in from 15h00

Check out up to 12h00

  • By plane

    RENNES At 70km / 43.5 miles

  • By boat

    BRITANNY FERRIES At 2km / 1.24 miles

  • By train

    GARE TGV At 0.1km / 0.06 miles

GPS :48.646488, -2.005849

Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with balcony and 1 double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: Courtyard View *
  • Most of the accommodation: BALCONY *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Family Suite with 1 double bed, 1 double sofa bed and 1 single sofa bed

  • Max. number of persons: 5
  • Area: From 45 / 484 sq ft
  • Views: City View *
  • Most of the accommodation: CORNER_ROOM *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 80

  • Maximum capacity: 90 people

Find out more

Our guest reviews for
Mercure Saint Malo Balmoral hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,726 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,088 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Au top

Customer review rating 5.0/5

R. Couples - 22/03/2021 Confirmed reviews ALL

Au top

Monsieur R., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Saint-Malo Balmoral. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur R., en l’expression de nos sentiments les meilleurs. Mélanie, Réceptioniste

Good stay, extremelly friendly team even if COVID period is hard

Customer review rating 4.5/5

G. Business - 22/03/2021 Confirmed reviews ALL

Everything ok even if there is no more life in your hotels ! I wish you good luck and keep strong !

Dear G., We very much appreciate your comment regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Bon séjour

Customer review rating 4.5/5

G. Couples - 23/02/2021 Confirmed reviews ALL

Excellent week-end

Monsieur G., Nous vous remercions d'avoir pris le temps de noter votre séjour à l'hôtel Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur G., en l’expression de nos meilleurs sentiments. Mélanie, Réceptionniste

Perfect location and great hospitality

Customer review rating 5.0/5

Dr. L. G. B. Business - 11/10/2020 Confirmed reviews ALL

Great room, great customer service and nice staff

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Perfectly situated for ferry terminal and for a visit to the centre. Room always top quality and airy.

Customer review rating 5.0/5

John R. L. Families - 04/09/2020 Confirmed reviews ALL

Always polite and pleasant staff, able and willing to help in any way. It is nice to know that when you arrive you are made welcome.

Dear Mister L., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Great option

Customer review rating 4.5/5

Luciana C. Families - 29/08/2020 Confirmed reviews ALL

We have been staying at this hotel for 3 years now as an overnight stop before taking the ferry back to England. It is a modern, comfortable hotel and the family suite is extremely comfortable for us and our 2 children. Access to the old St Malo town is easy and quick on the bus and the ferry port is only 5 mins drive. Overall a great stay.

Dear Madam Andreoni C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the WiFI, our director is in relation with our internet provider to find a solution to this problem. Concerning the hygenic and social distancing conditions due to Covid-19, we reshaped the breakfast room and removed some tables. We will move this table close to the coffee machine in order to have 1m betwin the table and the coffee machine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Lovely family room in a great location

Customer review rating 5.0/5

Gemma Families - 09/08/2020 Confirmed reviews ALL

We have stayed here for the last few years before we get the ferry home. The room is always clean and has everything we need. We can easily get to the walled city for the evening and it’s also very close to the ferry terminal

Dear Madam C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to welcome you during your stopovers in Saint-Malo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

business trip

Customer review rating 5.0/5

Marcin Business - 28/07/2020 Confirmed reviews ALL

good location; the very polite personnel; delicious breakfast

Dear Sir W., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Well located

Customer review rating 4.0/5

Robert P. Couples - 20/03/2020 Confirmed reviews ALL

A very nice hotel with excellent staff. It was unfortunate that the hotel was forced to close the next day due to the Coronavirus epidemic.

Located a 10 minute walk from the walled town, a pleasant hotel but perhaps eat elsewhere.

Customer review rating 3.5/5

Mildred H. Families - 03/03/2020 Confirmed reviews ALL

This used to be a Best Western and we have stayed a few times before. Now it's a Mercure and the rooms are still large, with comfy beds and good facilities. The 'restaurant' served a small choice of food which was ok. We had no choice but to eat in on a Sunday night as everything else was closed nearby (we had already been into the walls earlier in the day). We did not feel entirely safe being outside in the evening in any case.

Dear MICHAEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive feedback. I will share your comments with our team. As you wrote about "our restaurant", we prefer using the term "room service". We don't have a Chef on site and use some prepared dishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Wonderful hotel

TripAdvisor rating 5.0/5

Manuel0x Couples - 05/01/2020 TripAdvisor review

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger

Always Excellent

Customer review rating 5.0/5

Anonymous Solo - 16/11/2019 Confirmed reviews ALL

Superb! They assigned me a room I wanted; the staff at reception were, as always, friendly and helpful. The room was clean and quiet, and the lovely crew that make up your room did a stunning job.

Dear DAVID-MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive such positive feedback. I will share your comments with our team. Our prupose is to serve you as well as possible. We will always try to grant your wishes because your satisfaction is our main purpose. I's a group effort to do it every day and we will congratulate our team for their good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Mr Gilles P.

Customer review rating 4.0/5

Gilles P. Families - 14/11/2019 Confirmed reviews ALL

All fine except I did request the double bed to be done in Twin (on Check in ) but it was declined.

Dear GILLES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. We were sorry that we cannot response positively to your request but there was only the front desk agent present at your arrival time. Obviously, we couldn't let the front desk empty during the time necessary to take care about making the double bed into a twin bed. Hopefully, you understood why. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Great location

Customer review rating 4.0/5

Mike Couples - 11/11/2019 Confirmed reviews ALL

A very warm and helpful welcome from the receptionist. Smart, modern rooms in an excellent location just by the train station.

Dear MICHAEL B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. Indeed our establishment benefits from a smart location near the train station and with the possibility to park easily compared to Intra-Muros. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I just would like finally to thank you specially for your comments about our team. They create every day a special mood in order to make you feel welcome as much as you should be. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Sincerely, Gwenaël H General Ledger

short stay to enjoy 2 days off

Customer review rating 4.5/5

Anonymous Solo - 05/11/2019 Confirmed reviews ALL

very friendly staff and a clean and silent room; it was good choice to take this mercure near the station, which made things easy for my short stay - arrival by train, 2min walk, into the hotel; and in the same way for my departure, sitting in the lobby and waiting comfortable 10min before my train leaves. The hotel is located not in the old city center, which has only advantages (in my opinion), less touristic, less crowed, easy to get to the station, but still not far from the sea and the city center. (eyerthing is in walking distance, if one has no hurry)

Dear FLORIAN P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. Like you have noticed our location is very interesting. The hotel is a 15-minute walk from Intra-Muros and it's easy to get to us if coming by train or car (with easier parking than downtown). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Nice !

Customer review rating 4.0/5

Baptiste Couples - 05/11/2019 Confirmed reviews ALL

Brief stay in Saint Malo in this nice hotel. Only problem was with the exterior bell when we came back late at night! It ended up working but after lots of tries ! THanks

Dear Baptiste L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will make the bell check by our technician in order to avoid any waiting time outside. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Nice hotel if a little out of town

Customer review rating 4.5/5

Peter P. Couples - 18/10/2019 Confirmed reviews ALL

Smart efficient hotel with pleasant accommodation. Good breakfast. Secure parking. No dining facilities apart from breakfast and not many restaurants nearby.

Dear PETER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If the hotel is not located in historic downtown, it's a 5-minute drive or 15-minute walk to get to the touristic side of Saint-Malo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Excellent short stay in St Malo

TripAdvisor rating 5.0/5

Ian G Couples - 31/08/2019 TripAdvisor review

The hotel is very well situated near the train station and the main town bus routes. The rooms are very well appointed and spotlessly clean. Reception staff are very friendly, helpful and professional as are the breakfast staff and the buffet breakfast is great.

Dear Ian G, Such a nice message for your your stay at our Hotel! We are very happy that you get the best time at Mercure Balmoral Saint-Malo. Our purpose is fulfilled when I read your comments. Be sure that we will be more than happy to welcome you again at our Hotel. Best regards,

An absolutely lovely hotel

TripAdvisor rating 5.0/5

Oversetter Couples - 07/08/2019 TripAdvisor review

We really enjoyed our stay at this hotel in St Malo. Every single member of staff was warm, welcoming and helpful, and we enjoyed having a balcony available in our room. I look forward to visiting the hotel again

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely

Good to stay

TripAdvisor rating 4.0/5

Cristimatei Family - 22/09/2018 TripAdvisor review

The room is good but would been nice to have a minibar too. In the bathroom we were surprised to find high quality soap and shower gel. Unfortunately, the shower flooded. The hotel is quit far from the old town and the shorter way is an uninhabited street.

Dear Guest, Many thanks for your comment about your stay in our hotel. The minibar are only in a privilège room and Suite room, it's why you don't have it in your room. We hope that you come back in our hotel when you come to St Malo. Best Regards The Direction

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