Mercure Saint Malo Balmoral hotel 4 stars

We have been staying at this hotel for 3 years now as an overnight stop before taking the ferry back to England. It is a modern, comfortable hotel and the family suite is extremely comfortable for us and our 2 children. Access to the old St Malo town is easy and quick on the bus and the ferry port is only 5 mins drive. Overall a great stay.

We have stayed here for the last few years before we get the ferry home. The room is always clean and has everything we need. We can easily get to the walled city for the evening and it’s also very close to the ferry terminal

good location; the very polite personnel; delicious breakfast

A very nice hotel with excellent staff. It was unfortunate that the hotel was forced to close the next day due to the Coronavirus epidemic.

This used to be a Best Western and we have stayed a few times before. Now it's a Mercure and the rooms are still large, with comfy beds and good facilities. The 'restaurant' served a small choice of food which was ok. We had no choice but to eat in on a Sunday night as everything else was closed nearby (we had already been into the walls earlier in the day). We did not feel entirely safe being outside in the evening in any case.

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Superb! They assigned me a room I wanted; the staff at reception were, as always, friendly and helpful. The room was clean and quiet, and the lovely crew that make up your room did a stunning job.

All fine except I did request the double bed to be done in Twin (on Check in ) but it was declined.

A very warm and helpful welcome from the receptionist. Smart, modern rooms in an excellent location just by the train station.

very friendly staff and a clean and silent room; it was good choice to take this mercure near the station, which made things easy for my short stay - arrival by train, 2min walk, into the hotel; and in the same way for my departure, sitting in the lobby and waiting comfortable 10min before my train leaves. The hotel is located not in the old city center, which has only advantages (in my opinion), less touristic, less crowed, easy to get to the station, but still not far from the sea and the city center. (eyerthing is in walking distance, if one has no hurry)

Brief stay in Saint Malo in this nice hotel. Only problem was with the exterior bell when we came back late at night! It ended up working but after lots of tries ! THanks

Smart efficient hotel with pleasant accommodation. Good breakfast. Secure parking. No dining facilities apart from breakfast and not many restaurants nearby.

The hotel was great. We arrived on a weekend and the market ensured all roads for Mercure were blocked and the car park was full . My husband is disabled and we were in a mess as we could not park and he could not walk. Thank goodness for Elise (i Hope I have the correct spelling) she came to our rescue and helped us find a car park for the night. The next day we were able to park at the hotel. Hotel management should discuss with city officials that access to at least one place in front of the hotel is available on all days. We will not return to Saint Malo because of this problem. The hotel is great just the city officials.

Very nice hotel, excellent room. Good breakfast. Walking distance from ramparts of old town (just - around 20 min). We found a good restaurant nearby so walking into the old town for dinner was not essential. Good secure on-site parking.

Lisa gave us a lovely welcome and did her best for walk-in visitors. Room was fine but an early morning departure was spoilt by no choice of type of tea (only green!) and only two pots of 'milk'. Ambience was very good; access very good.