Mercure Saint Malo Balmoral hotel 4 stars

Name: Mercure Saint Malo Balmoral hotel
Address: SAINT-MALO, 35400, FRANCE
Telephone: (+33)2/99561673
Rating: 4.6

Customer review rating 4.6/5 2,773 reviews

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+ 11 Services

Mercure Saint Malo Balmoral hotel

Hotel for travellers looking for local and authentic experiences

Happy to welcome you to the Cité Corsaire!

Mr Nicolas RICHARD, Hotel Manager

Whether you are travelling alone, as a couple or with your family, Mercure Saint-Malo Balmoral warmly invites you to discover spacious rooms in the heart of the city. With a decor that features images of Saint-Malo, our hotel invites you to discover the pirate city through the regional specialities served at our buffet breakfast. Seminar rooms are available for hosting your meetings, and our bar is an ideal place for discovering the region's beers.

Opposite the library and 50 m from the TGV railway station, our hotel in Saint-Malo is ideal for a sightseeing stay. Make the most of the sea 800 m away, and explore the walled city with its castle and ramparts located 1 km away. With easy access to public transport, we are also within reach of the Plage du Sillon and the Grand Aquarium. Travelling by car? You can reach the coastal resort of Dinard and the pretty port of Cancale in 15 minutes. Mont Saint-Michel is 50 minutes away.

In the very heart of Saint Malo, in the new TGV train station district, 875 yards (800 m) from the beach and near the old town, it's the perfect place to combine business and leisure.

Hotel extras

109 yards (100 m) from the TGV train station
Easy access: 0.6 miles (1 km) from the old town and beach
Family and connecting rooms
Buffet breakfast with local products.
ECOLABEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)
- Public outdoor parking
- Bus/coach parking area
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- German
- English
Reception open 24 hours a day
Early check-in/Late check-out Paying
- Early Check In (Paying)
- Late Check Out (Paying)
Laundry
- Dry cleaning / Ironing (Paying)
- Shoe shine machine
Boutique Gourmande

Breakfast Paying
1 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 7:00 - 23:59
- Opening hours : Week-end 7:00 - 23:59

Beach and water sports
- Boat excursions (nearby)
- Wind surfing facilities (nearby)
Other sports activities
- Athletics stadium (nearby)
- Football (nearby)
- Jogging track (nearby)

4 Meeting room(s)
Copy/print service available

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Car park
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Bar
Meeting rooms

- Reduced mobility Facilities
- Wheelchair accessible hotel
- Express check-out
- Late Checkout
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

Accessibility
- Reduced mobility Facilities
- Wheelchair accessible hotel
Check In & Check-out facilities
- Express check-out
- Late Checkout
Wi-Fi
- High Speed internet
- WiFi at the hotel
- WiFi in the communal areas

- 15 parking spaces
- On site
- Parking opened 24/7
- Private

Parking sur réservation
- 15 parking spaces
- On site
- Parking opened 24/7
- Private

1 Bar(s)
Buffet (Extra)
- Cold snacks
- Hot meals

1 Bar(s)
Breakfast (Extra)

Buffet (Extra)
Room service
- Cold snacks
- Hot meals

- Bottle Warmer
- Stroller available

Equipements for children
- Bottle Warmer
- Stroller available

3 Meeting room(s)
Business center is wheelchair accessible
Meeting rooms

3 Meeting room(s)
Business Center

Business center is wheelchair accessible
Meeting rooms

Tennis - nearby

Sports activities

Tennis - nearby

- 100% Non Smoking Property
- Air Conditioning
- Executive Lounge
- 3 connecting rooms
- 3 rooms for people with reduced mobility
- 5 floors
- 77 non-smoking rooms
- 77 rooms
- English
- German
- Dry cleaning / Ironing
- Pressing
- Iron at reception
- Luggage storage
- Safe deposit box at reception
- Shoe shine machine

Hotel Services And Equipments
- 100% Non Smoking Property
- Air Conditioning
- Executive Lounge
Hotel informations
- 3 connecting rooms
- 3 rooms for people with reduced mobility
- 5 floors
- 77 non-smoking rooms
- 77 rooms
Languages spoken at the hotel
- English
- German
Laundry / Valet Services
- Dry cleaning / Ironing
- Pressing
Services available at reception
- Iron at reception
- Luggage storage
- Safe deposit box at reception
- Shoe shine machine

Hotel location

Mercure Saint Malo Balmoral hotel

24 Rue Theodore Monod
35400 saint-malo
france

Tel: +33299561673

Fax: (+33)2/99561674

Check-in from 15h00

Check out up to 12h00

By plane
RENNES At 70km / 43.5 miles
By boat
BRITANNY FERRIES At 2km / 1.24 miles
By train
GARE TGV At 0.1km / 0.06 miles

GPS :48.646488, -2.005849

Our accommodation(s)

Our hotel features 77 spacious and air-conditioned rooms with free WIFI access. We also offer a wide range of family rooms. Our Privilege Rooms have Nespresso coffee machines, an iPhone/iPad docking station and other details providing the best working conditions

Classic Room with 1 double bed

Max. number of persons: 2
Area: From 20 m² / 215 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with 1 double bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with 1 double bed and 1 single sofa bed

Max. number of persons: 3
Area: From 26 m² / 280 sq ft
Views: City View *
Most of the accommodation: Corner Room *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Privilege Room with balcony and 1 double bed

Max. number of persons: 2
Area: From 21 m² / 226 sq ft
Views: Courtyard View *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Family Suite with 1 double bed, 1 double sofa bed and 1 single sofa bed

Max. number of persons: 5
Area: From 45 m² / 484 sq ft
Views: City View *
Most of the accommodation: Corner Room *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Superior Room with twin beds

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

Subject to availability

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Business Desk(...)

Our restaurants and bars

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 80 m²
Maximum capacity: 90 people

Find out more

Convenient to railway. Comfortable room

Anonymous Families - 16/07/2021 Confirmed reviews ALL

Quiet location. Clean, good standard room. Helpful staff

Dear Madam B., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Always excellent

Anonymous Solo - 26/06/2021 Confirmed reviews ALL

As usual, lovely, helpful staff and a well equipped and quiet room.

Dear Sir A., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. Your loyalty is the greatest reward for our staff who work day after day to provide you with impeccable service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Perfect after a long journey

Anonymous Solo - 25/06/2021 Confirmed reviews ALL

Welcoming staff who were friendly and efficient. Beautiful room, clean and at a good temperature.

Dear Madam J., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Elise D Executive Assistant

Au top

R. Couples - 22/03/2021 Confirmed reviews ALL

Au top

Monsieur R., Nous vous remercions pour votre commentaire suite à votre séjour à Hôtel Mercure Saint-Malo Balmoral. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur R., en l’expression de nos sentiments les meilleurs. Mélanie, Réceptioniste

Good stay, extremelly friendly team even if COVID period is hard

G. Business - 22/03/2021 Confirmed reviews ALL

Everything ok even if there is no more life in your hotels ! I wish you good luck and keep strong !

Dear G., We very much appreciate your comment regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Bon séjour

G. Couples - 23/02/2021 Confirmed reviews ALL

Excellent week-end

Monsieur G., Nous vous remercions d'avoir pris le temps de noter votre séjour à l'hôtel Mercure Saint-Malo Balmoral. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur G., en l’expression de nos meilleurs sentiments. Mélanie, Réceptionniste

Perfect location and great hospitality

Dr. L. G. B. Business - 11/10/2020 Confirmed reviews ALL

Great room, great customer service and nice staff

Dear M. B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, Front desk

Perfectly situated for ferry terminal and for a visit to the centre. Room always top quality and airy.

John R. L. Families - 04/09/2020 Confirmed reviews ALL

Always polite and pleasant staff, able and willing to help in any way. It is nice to know that when you arrive you are made welcome.

Dear Mister L., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Great option

Luciana C. Families - 29/08/2020 Confirmed reviews ALL

We have been staying at this hotel for 3 years now as an overnight stop before taking the ferry back to England. It is a modern, comfortable hotel and the family suite is extremely comfortable for us and our 2 children. Access to the old St Malo town is easy and quick on the bus and the ferry port is only 5 mins drive. Overall a great stay.

Dear Madam Andreoni C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the WiFI, our director is in relation with our internet provider to find a solution to this problem. Concerning the hygenic and social distancing conditions due to Covid-19, we reshaped the breakfast room and removed some tables. We will move this table close to the coffee machine in order to have 1m betwin the table and the coffee machine. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

Lovely family room in a great location

Gemma Families - 09/08/2020 Confirmed reviews ALL

We have stayed here for the last few years before we get the ferry home. The room is always clean and has everything we need. We can easily get to the walled city for the evening and it’s also very close to the ferry terminal

Dear Madam C., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to welcome you during your stopovers in Saint-Malo. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive assistant

business trip

Marcin Business - 28/07/2020 Confirmed reviews ALL

good location; the very polite personnel; delicious breakfast

Dear Sir W., We very much appreciate your comments regarding your stay at the Mercure Saint-Malo Balmoral hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elise D Executive Assistant

Well located

Robert P. Couples - 20/03/2020 Confirmed reviews ALL

A very nice hotel with excellent staff. It was unfortunate that the hotel was forced to close the next day due to the Coronavirus epidemic.

Located a 10 minute walk from the walled town, a pleasant hotel but perhaps eat elsewhere.

Mildred H. Families - 03/03/2020 Confirmed reviews ALL

This used to be a Best Western and we have stayed a few times before. Now it's a Mercure and the rooms are still large, with comfy beds and good facilities. The 'restaurant' served a small choice of food which was ok. We had no choice but to eat in on a Sunday night as everything else was closed nearby (we had already been into the walls earlier in the day). We did not feel entirely safe being outside in the evening in any case.

Dear MICHAEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive feedback. I will share your comments with our team. As you wrote about "our restaurant", we prefer using the term "room service". We don't have a Chef on site and use some prepared dishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Wonderful hotel

Manuel0x Couples - 05/01/2020 TripAdvisor review

Relatively new hotel. Rooms are comfy and the staff was kind. No complains. I highly recommend to stay here if you are visiting St Malo and even St Michel.. It is easy to park around the hotel as well!

Dear Manuel0x, We would like to thank you for your comments about your stay at Mercure Saint-Malo Balmoral. Your description is nice and we were very happy that you have a good time at our hotel. Thank you for the recommendation and we hope to see you again. Best regards, Gwenaël H General Ledger

Always Excellent

Anonymous Solo - 16/11/2019 Confirmed reviews ALL

Superb! They assigned me a room I wanted; the staff at reception were, as always, friendly and helpful. The room was clean and quiet, and the lovely crew that make up your room did a stunning job.

Dear DAVID-MICHAEL A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive such positive feedback. I will share your comments with our team. Our prupose is to serve you as well as possible. We will always try to grant your wishes because your satisfaction is our main purpose. I's a group effort to do it every day and we will congratulate our team for their good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Mr Gilles P.

Gilles P. Families - 14/11/2019 Confirmed reviews ALL

All fine except I did request the double bed to be done in Twin (on Check in ) but it was declined.

Dear GILLES P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Balmoral. It is always a pleasure to receive positive feedback. I will share your comments with our team. We were sorry that we cannot response positively to your request but there was only the front desk agent present at your arrival time. Obviously, we couldn't let the front desk empty during the time necessary to take care about making the double bed into a twin bed. Hopefully, you understood why. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwenaël H General Ledger

Excellent short stay in St Malo

Ian G Couples - 31/08/2019 TripAdvisor review

The hotel is very well situated near the train station and the main town bus routes. The rooms are very well appointed and spotlessly clean. Reception staff are very friendly, helpful and professional as are the breakfast staff and the buffet breakfast is great.

Dear Ian G, Such a nice message for your your stay at our Hotel! We are very happy that you get the best time at Mercure Balmoral Saint-Malo. Our purpose is fulfilled when I read your comments. Be sure that we will be more than happy to welcome you again at our Hotel. Best regards,

An absolutely lovely hotel

Oversetter Couples - 07/08/2019 TripAdvisor review

We really enjoyed our stay at this hotel in St Malo. Every single member of staff was warm, welcoming and helpful, and we enjoyed having a balcony available in our room. I look forward to visiting the hotel again

Dear Customer, Thank you for your comment Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely

Good to stay

Cristimatei Family - 22/09/2018 TripAdvisor review

The room is good but would been nice to have a minibar too. In the bathroom we were surprised to find high quality soap and shower gel. Unfortunately, the shower flooded. The hotel is quit far from the old town and the shorter way is an uninhabited street.

Dear Guest, Many thanks for your comment about your stay in our hotel. The minibar are only in a privilège room and Suite room, it's why you don't have it in your room. We hope that you come back in our hotel when you come to St Malo. Best Regards The Direction

Pleasant stay

LilaCris Couples - 29/07/2018 TripAdvisor review

The hotel is located close to the train station but a little bit far from the old city center (however buses are frequent and convenient). Room and bed are correct and the bathroom is small. We were surprised that the towels were replaced the second day.

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