Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 852 reviews

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Description

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with organic and local produce.

  • ECOLABEL

Our accommodation(s)

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  852 reviews

Customer review rating 4.5/5

John F. Friends - Confirmed reviews ALL

No complaints - a great stay

Customer review rating 2.0/5

Stephanie H. Couples - Confirmed reviews ALL

Great staff, warm welcome and it is a location I stay in regularly. Unfortunately this stay was poor and the nights were uncomfortable. The room was incredibly hot and I understand although air conditioning is advertised it is not available for use. This meant that we opened the balcony door overnight and was bitten by insects. All in all, two very bad nights rest and a bad finish to the holiday!

Customer review rating 2.5/5

Rebecca L. Couples - Confirmed reviews ALL

Unfortunately the room we had was dirty. There was feces staining the toilet in a very visible place and the desk had sticky drinking cup stains on it. When such obvious grime is missed a customer has to wonder if the rest of the room has been cleaned. I wouldn't stay here again because I have doubts about the cleanliness of all rooms in this hotel.

Dear Rebecca L., Thank you for taking the time to share your feedback following your recent stay. First of all, we are pleased that we were able to welcome you late in the evening and accommodate your last-minute booking. However, we are truly sorry and deeply concerned to read about the condition of your room upon arrival. Please accept our sincerest apologies for the lack of cleanliness you experienced. This is absolutely not representative of our usual standards, and your comments regarding the toilet and desk are taken very seriously. We fully understand how such issues can affect your confidence in the overall hygiene of the room. Your feedback has been immediately shared with our housekeeping team and management so that a thorough review can be carried out and corrective actions implemented without delay. We regret that this experience has impacted your impression of our hotel, and we hope you might consider giving us another opportunity to restore your trust during a future stay. Best regards, Mercure Saint Malo Balmoral

Customer review rating 4.5/5

Karen O. Couples - Confirmed reviews ALL

Very satisfied with room and service from staff.

Dear Guest, Thank you very much for your wonderful feedback and for taking the time to share your experience. We are delighted to read that you appreciated our convenient location, as well as the comfort of your room. Your kind words regarding the quality of service provided by our team mean a great deal to us, and we will be sure to share them with all our staff. We hope to have the pleasure of welcoming you again very soon at the Mercure Balmoral Saint-Malo. Best regards, Gaëlle, Executive assistant Mercure Saint Malo Balmoral

Customer review rating 5.0/5

Devarajen S. Families - Confirmed reviews ALL

perfect location for a short week end break

Dear Guest, Thank you for your positive feedback regarding our location. We are delighted to hear that you found it perfect for your weekend break. We look forward to welcoming you back in the future for another enjoyable stay. Best regards, Gaëlle, Adjointe de direction Mercure Saint Malo Balmoral

Other web-users rate our hotel

  • 372 reviews 8.8/10 Location
  • 516 reviews 7/10 Room
  • 412 reviews 8.9/10 Service
  • 5 reviews 3.8/10 WiFi
  • 314 reviews 8.8/10 Breakfast
  • 177 reviews 7.2/10 Cleanliness
  • 69 reviews 3.5/10 Value
  • 24 reviews 9.6/10 Sustainability

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