Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 518 reviews

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Description

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with local products.

  • ECOLABEL

Our accommodation(s)

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  518 reviews

TripAdvisor Rating  4.5/5  1,177 reviews

Certificate of excellence 2023

Great stay.

Customer review rating 5.0/5

Mike Friends - Confirmed reviews ALL

It was spacious, clean, and a friendly staff.

Well located and comfortable

Customer review rating 4.0/5

Hayley Couples - Confirmed reviews ALL

Was a stop over before catching the ferry early the next morning. Found it to be in a great location, room was big and spacious and nicely presented. However my only gripe was the lack of milk in the room for tea and coffee.

Well located next to train station

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

Hotel clean and welcoming. Breakfast good but had run out of certain foods. Would stay again.

Good hotel but questionable service attitude

Customer review rating 3.0/5

Rf Couples - Confirmed reviews ALL

The hotel is relatively new and clean, the rooms are spacious and the old town of St. Malo is a 15-minute walk away. We had booked the hotel primarily because of its own parking, but an email asking us to reserve a space went unanswered. Luckily there were still spaces available when we arrived. We had booked a suite, which was also large and beautiful, but it was on the first floor and on a busy street. The noise was too loud for us and I asked to change rooms. Since there are only a few suites, we were willing to move to a smaller room. Visibly annoyed by my request, the lady at reception (not the one who made the check-in) said snippily "we are fully booked and the room cannot be changed". Only when I then confronted her with the fact that there were various rooms available to book via the All Accor app were we allocated a new room. The superior room was quiet, spacious and clean. Without the unfriendly lady at reception, the hotel would have received a better rating.

comfortable and convenient

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

good receptionist

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Other web-users rate our hotel

  • 307 reviews 8.9/10 Location
  • 417 reviews 7.3/10 Room
  • 351 reviews 8.8/10 Service
  • 5 reviews 5.6/10 WiFi
  • 243 reviews 8.7/10 Breakfast
  • 128 reviews 8.7/10 Cleanliness
  • 69 reviews 3.8/10 Value
  • 11 reviews 3.8/10 Bar

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