Mercure Saint Malo Balmoral 4 stars

Customer review rating (ALL Rating) 4.6/5 850 reviews

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Mercure Saint Malo Balmoral - Image 1
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24 Rue Theodore Monod, 35400 SAINT MALO, France

Description

Hotel extras

  • 109 yards (100 m) from the TGV train station

  • Easy access: 0.6 miles (1 km) from the old town and beach

  • Family and connecting rooms

  • Buffet breakfast with organic and local produce.

  • ECOLABEL

Our accommodation(s)

Hotel location

Mercure Saint Malo Balmoral

24 Rue Theodore Monod
35400 SAINT MALO
France

GPS:48.646488, -2.005849

Telephone
Fax +33 2 99 56 16 74

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Treat yourself to a drink accompanied by our tasty mackerel rillettes in our cozy bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  850 reviews

Customer review rating 4.5/5

Alastair F. Couples - Confirmed reviews ALL

We picked this hotel because it was next to the railway station and we had a very early train to catch to Paris (6am). The station was very easily accessible, so it was a good choice. Moreover, the hotel itself was very comfortable and immaculately clean. All the staff were incredibly helpful. It’s a good 20 minute walk to the Old City, but we knew that when we booked it. The walk itself was very pleasant and easy.

Customer review rating 5.0/5

Justin A. Friends - Confirmed reviews ALL

My stay at the Mercure Balmoral was defined by how incredibly easy it made my trip. Being situated directly across the road from the train station was a total game-changer for arrival and departure, and having almost all the major bus routes right outside the front door made exploring the rest of the city effortless. The Hotel Experience: The Rooms: Absolutely spotless and very comfortable. It was the perfect quiet retreat to return to after a long day of walking the ramparts. The Service: The staff were excellent—welcoming, professional, and happy to help with any request. The Food: Don't miss the breakfast; it was excellent, with a great variety of fresh options to fuel your morning. The Neighborhood: I was also pleasantly surprised by the immediate area. While it’s convenient for transit, it also sits in close proximity to some fantastic local coffee shops and restaurants, so you don't have to go far for a great meal or a high-quality espresso. A fantastic, stress-free base for anyone visiting Saint-Malo!

Customer review rating 4.5/5

John F. Friends - Confirmed reviews ALL

No complaints - a great stay

Customer review rating 2.0/5

Stephanie H. Couples - Confirmed reviews ALL

Great staff, warm welcome and it is a location I stay in regularly. Unfortunately this stay was poor and the nights were uncomfortable. The room was incredibly hot and I understand although air conditioning is advertised it is not available for use. This meant that we opened the balcony door overnight and was bitten by insects. All in all, two very bad nights rest and a bad finish to the holiday!

Customer review rating 2.5/5

Rebecca L. Couples - Confirmed reviews ALL

Unfortunately the room we had was dirty. There was feces staining the toilet in a very visible place and the desk had sticky drinking cup stains on it. When such obvious grime is missed a customer has to wonder if the rest of the room has been cleaned. I wouldn't stay here again because I have doubts about the cleanliness of all rooms in this hotel.

Dear Rebecca L., Thank you for taking the time to share your feedback following your recent stay. First of all, we are pleased that we were able to welcome you late in the evening and accommodate your last-minute booking. However, we are truly sorry and deeply concerned to read about the condition of your room upon arrival. Please accept our sincerest apologies for the lack of cleanliness you experienced. This is absolutely not representative of our usual standards, and your comments regarding the toilet and desk are taken very seriously. We fully understand how such issues can affect your confidence in the overall hygiene of the room. Your feedback has been immediately shared with our housekeeping team and management so that a thorough review can be carried out and corrective actions implemented without delay. We regret that this experience has impacted your impression of our hotel, and we hope you might consider giving us another opportunity to restore your trust during a future stay. Best regards, Mercure Saint Malo Balmoral

Other web-users rate our hotel

  • 362 reviews 8.9/10 Location
  • 493 reviews 6.9/10 Room
  • 389 reviews 9/10 Service
  • 318 reviews 7/10 Comfort
  • 302 reviews 8.8/10 Breakfast
  • 171 reviews 7.1/10 Cleanliness
  • 66 reviews 3.7/10 Value
  • 24 reviews 9.6/10 Sustainability

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