Mercure St Malo Front de Mer Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,157 reviews

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Mercure St Malo Front de Mer Hotel - Image 1
Mercure St Malo Front de Mer Hotel - Image 2
Mercure St Malo Front de Mer Hotel - Image 3
Mercure St Malo Front de Mer Hotel - Image 4
36 chaussée du Sillon, 35400 SAINT MALO, France

Description

Hotel extras

  • Direct access to the beach, 55 yards (50 m) away

  • A 10-minute walk to the old town (within the town walls)

  • Hotel on the seafront

  • Fully sea-facing breakfast room and bar

Our accommodation(s)

Hotel location

Mercure St Malo Front de Mer Hotel

36 chaussée du Sillon
35400 SAINT MALO
France

GPS:48.652687, -2.013996

Telephone
Fax +33 2 23 18 47 48

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

BAR

The ideal place to relax and enjoy the sea views, room service until 10 pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,157 reviews

TripAdvisor Rating  4.0/5  1,271 reviews

Disappointing one night stay (thank goodness it was only one night) at the start to our holiday.

TripAdvisor rating 2.0/5

Paul C TripAdvisor review

Unwelcoming, unhelpful and rude receptionist (female). Room was gloomy with dull decor and an uninspiring view. Disappointing one night stay (thank goodness it was only one night) at the start to our holiday. We have stayed at this hotel before but never again.

Ras

Customer review rating 5.0/5

Eric L. Couples - Confirmed reviews ALL

Impeccable

Cher Monsieur L., Merci pour ces belles appréciations ! Nous sommes ravis que vous ayez apprécié votre séjour à notre hôtel et que notre équipe ait pu vous offrir un service à la hauteur de vos attentes. Au plaisir de vous revoir très prochainement, La réception

Lovely view, hotel could be better.

TripAdvisor rating 3.0/5

A6518WJjennym TripAdvisor review

The location is great, right over the road from the beachfront, we had a partial sea view which was fine. The room was clean, a few maintenance issues which we notified reception about which weren't attended to during our stay so we left a note when we departed, no big issues though. Of interest was the bathroom which had a fabulous walk in shower, good water pressure and temperature, but the hand basin we had was simply enormous and stuck out from the vanity so you were far away from the mirror to shave and put on make up, it was very strange. The decor of the room was the old mission brown, not sure if it was old or refurbished but not the freshest of colours! Breakfast was excellent, as were the breakfast staff. However, staff at reception weren't the best, we were kept waiting for long periods while staff sat at the computer near the bar and only after 15 mins did they attend to us. A guest had left a bag on the reception couch which wasn't investigated until we told staff about it. We felt sorry for the only staff member we could see on the Friday night of our stay, she had to staff the reception area and attend to about 15 guests in the bar all by herself. The bathroom downstairs hadn't been cleaned by 0800 on the Saturday morning after the Friday evening guests. The hotel has so much more potential, staff need to be invested in, they are worth it!

Nice view

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Initial bedroom's bathroom was very smelly. Second bedroom was much nicer, nicer view and overall a lot more stylish too. Downside, the baby cot was in the room but no cover or pillows in it.... The hotel should be equipped with appropriate bedding OR do what we did and use a few clean sheets. Breakfast was standard. I would recommend eating elsewhere from breakfast. Staff was polity.

Dear JONATHAN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint-Malo Front de Mer. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Reception desk

Well located although not easy to find in a car.

Customer review rating 4.0/5

Mr W. Families - Confirmed reviews ALL

We booked months ago but, unfortunately a mistake was made and we were originally given a room for two people instead of three.. However, the error was rectified and we enjoyed our stay with you again.

Dear IAN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint-Malo Front de Mer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception desk

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Other web-users rate our hotel

  • 339 reviews 9.1/10 Location
  • 509 reviews 6.2/10 Room
  • 500 reviews 9.1/10 Service
  • 9 reviews 2.4/10 WiFi
  • 238 reviews 8.4/10 Breakfast
  • 118 reviews 5.9/10 Cleanliness
  • 62 reviews 4.1/10 Food
  • 8 reviews 3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.