Nous avons bien pris connaissance de votre réclamation concernant votre réservation et regrettons sincèrement les difficultés que vous avez rencontrées à la suite de l’annulation de votre ferry. Nous comprenons parfaitement que cette situation indépendante de votre volonté ait pu être particulièrement contraignante et nous sommes désolés que vous ayez eu le sentiment de ne pas avoir été suffisamment accompagnés par notre équipe. Toutefois, nous souhaitons vous préciser que l’annulation de votre ferry ne dépendant pas de notre établissement, nous ne pouvons malheureusement pas procéder au remboursement d'une réservation ou à sa modification à chaque fois qu'une traversée est annulée ou retardée. Les annulations de ferries sont malheureusement des événements qui peuvent se produire régulièrement, et nous ne sommes pas en mesure d'en assumer les conséquences financières pour les réservations hôtelières concernées. Nos conditions de réservation s'appliquent donc également dans ce type de situation. Concernant votre demande de changement de nuit, nous regrettons que celui-ci n'ait pas pu être accepté. En fonction des disponibilités et des conditions de la réservation, un report peut parfois être envisageable, mais il ne peut malheureusement pas être garanti et doit faire l'objet d'un accord préalable de l'établissement. Nous sommes donc au regret de ne pouvoir donner une suite favorable à votre demande de remboursement du montant de votre réservation. Nous comprenons néanmoins votre déception et vous remercions de votre compréhension. Cordialement, La Direction

Dear Keith, Thank you for sharing your positive experience at ibis budget Saint-Malo Centre. We are pleased to know that you appreciated our central location and the friendly service from our reception staff. We understand that parking can be a concern, and we apologize for any inconvenience this may have caused. We hope to welcome you back for another pleasant stay in the future. L'équipe de l'hôtel Ibis Budget de Saint Malo

Bonjour Jean-François, Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour. Nous comprenons votre déception concernant le coût du parking. Il s’agit en effet d’un service que nous proposons à nos clients souhaitant bénéficier de la garantie d’une place de stationnement au pied de l’hôtel. Nous tenons également à vous rassurer concernant le quartier : celui-ci est calme et sûr, et vous pourrez vous y stationner en toute tranquillité. Nous espérons que vous avez tout de même pu profiter de votre visite à Saint-Malo. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear A., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, especially with the nearby free parking. We strive to offer our guests a valuable experience at a reasonable price, and it is rewarding to know that we met your expectations during your visit. We hope to welcome you back in the future. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Hazel, Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location and the convenience of our lockable garage. It is our aim to provide secure facilities that enhance your experience, and we are pleased that you found it advantageous. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Mike, Thank you for your positive feedback regarding your recent stay at ibis budget Saint-Malo Centre. We are delighted to hear that you appreciated our convenient location, as well as the comfort and cleanliness of your room. It is also wonderful to know that our staff made a favorable impression and that you enjoyed our breakfast offerings. We hope to welcome you back in the future. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Sue, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location convenient, enjoyed the comfortable beds, and appreciated the breakfast offerings. However, we sincerely apologize for the unpleasant odor you experienced in your room and for the inconvenience regarding the classification of your child. We would like to mention that our reception team is available to assist our guests before and throughout their stay. You had the possibility to contact us prior to your arrival should you have had any questions regarding the booking or the classification of your child. Likewise, once at the hotel, we would have been happy to assist you had you informed our reception team about the unpleasant odor. This would have given us the opportunity to investigate the issue and, if possible, offer you a solution during your stay. We value your comments and will take them into consideration as we continue to improve our services. Best regards, L'équipe de l'hôtel Ibis Budget de Saint-Malo

Dear Paul, Thank you for your kind words regarding your recent stay at ibis budget Saint-Malo Centre. We are pleased to hear that our cleanliness, comfort, and location met your expectations, as well as the quality of our breakfast. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. Best regards, L'équipe de l'hôtel Ibis Budget de Saint Malo.

Dear David H., Thank you for sharing your thoughts regarding your recent stay with us. We are pleased to hear that you found your accommodations comfortable and spacious. Regarding the €88 fare you say you saw, it corresponds to the price displayed when the fare numbers are off. We remain at your disposal for any further information. Your comments about the express breakfast will be taken into consideration as we continually seek to improve our offerings. Sincerely, L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Jeremy, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found our communication prompt and that our receptionist provided you with helpful assistance during your arrival. Our team strives to create a welcoming atmosphere, and your comments reinforce our commitment to excellent service. Best regards, L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Jacqueline, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and that our team made a positive impact on your experience. It is wonderful that you appreciated the secure storage for your bikes, and we are pleased to know that the cleanliness of your room met your expectations. We look forward to welcoming you back in the future. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Terrence K., Thank you for sharing your thoughts on your recent stay at the ibis budget Saint-Malo Centre. We value your feedback as it helps us improve our services. I am delighted to hear that you found our convenient location. However, I regret that the room size did not meet your expectations. Our goal is to provide affordable accommodation. Regarding breakfast, please note that this is indeed an optional service that must be selected during the booking process. Please excuse us for any misunderstanding you may have encountered. As for parking fees, we strive to keep our prices competitive given our location. It is unfortunate that this came as a surprise to you, and we will make efforts to ensure all guests are informed of potential costs before they arrive. Thanks again for your feedback, and we hope to see you again in the future. The team at the Ibis Budget hotel in Saint Malo

Dear Claudine, Thank you for your kind words regarding your recent stay at ibis budget Saint-Malo Centre. It is a pleasure to hear that you found our location convenient, particularly for ferry access, and that our staff made a positive impression on you. We take pride in maintaining a clean environment and providing excellent service to our guests. L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Tina D., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that our location and staff met your expectations. However, we regret that the family room was not adequately prepared for your needs upon arrival. Our team strives to ensure every guest's comfort and appreciate your understanding as we addressed the matter promptly. Best regards, L'équipe de l'hôtel Ibis Budget de Saint Malo

Dear Graham R. C., Thank you for your kind words regarding your recent stay at ibis budget Saint-Malo Centre. We are pleased to hear that our location met your needs for the ferry and that you found our hotel welcoming with comfortable accommodations. It is wonderful to know that you enjoyed the variety offered at breakfast. Your feedback is greatly appreciated, and we hope to welcome you back in the future. L'équipe de l'hôtel Ibis Budget de Saint Malo

Chère Monsieur B. Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes néanmoins désolés que votre séjour n’ait pas pleinement répondu à vos attentes. Nous sommes heureux que vous ayez apprécié l’amabilité et l’attention de notre personnel ainsi que notre emplacement, à proximité de la vieille ville. Concernant la taille des chambres, celle-ci est clairement précisée sur notre site et dans les descriptifs de réservation afin que chaque client puisse choisir la catégorie correspondant le mieux à ses attentes. Nous regrettons donc que les dimensions de la chambre n’aient pas répondu à vos attentes. Nous souhaitons également préciser que l’hôtel a été entièrement rénové il y a seulement un an selon les normes Ibis Budget. Les équipements sont donc récents et ne peuvent, à notre sens, être considérés comme vétustes. Nous sommes toutefois désolés si certains éléments n’ont pas correspondu à vos attentes personnelles. Enfin, nous prenons bien en compte votre remarque concernant l’insonorisation, qui fera l’objet d’une attention particulière de notre part. Nous espérons malgré tout avoir le plaisir de vous accueillir à nouveau afin de vous offrir une expérience plus conforme à vos attentes.

Dear K, Thank you for taking the time to share your positive experience at ibis budget Saint-Malo Centre. We are delighted to hear that you found our accommodations comfortable, compact, and clean. Our reception team is dedicated to providing excellent service, and it is gratifying to know that their guidance enhanced your visit to the area. We hope to welcome you back in the future. Best regards, L'équipe de l'hôtel Ibis Budget de Saint Malo