Royal Emerald Dinard-MGallery 4 stars

We have been visiting this hotel each year since at least 2014 and have always had an enjoyable visit. The hotel is useful for us as it is very close to St Malo (for the ferry) and it has secure parking. During our first stay this year in August, we had a lovely room and received a very warm welcome. The room was spacious clean and in a good state of repair. We also stayed prior to returning home in September and the experience could not have been more different. Despite the hotel being very quiet, although I am a gold Accor member, we were given a room which must have been one of the smallest in the hotel (if this was an upgrade, I can not imagine what a more basic room would have been like).I appreciate that all the rooms are different which makes the hotel quite quirky. However, the room we were allocated was much more suitable for one guest rather than two; the bed being very close to the sloping ceiling. walls and bathroom. There was a big tear in the blinds in the bedroom and no blind on the bathroom windows, making privacy impossible. Also, to add insult to injury, those on reception forgot to give me my free drinks voucher. Unfortunately, not being able to speak French well it was not possible to complain. I really hope that the September experience is a one off and if we use the hotel next year, our visits will be as enjoyable as they have been historically.

Friendly staff at check-in wonderful upgrade as was staying for my birthday. Agatha Christie suite has amazing balcony with views over the beach.

Two night stay while touring Brittany. The hotel staff, especially the reception desk, were excellent. The hotel was clean and the breakfast and evening bar service good. Great central location.

Overall very pleased on the very good location , great staff whatever the shift it was , everything was a block away or few blocks away , including great restaurants , the beach and lovely trail , good and useful informations the front desk gave us , as for example to tell us there a water bus about 3 blocks away to get to St Malo that we had planned initially to get there with our car . So we save time and parking hunt and could enjoy the 10 minutes boat trip and arrived one block away from the main street .

ok but parking limited and vehicle access difficult.