Pullman Dubai Creek City Centre Residences Hotel 5 stars

it was a good experience quite convenient location was happy to have picked it Staff were really friendly

Impeccably clean rooms and very polite and courteous staff who were always happy to be of any assistance like (Zahid, Hamid and Mousa) Cannot think of anything

Everything was perfect, besides at the shower tub, it is closed by a glass, when you bath, a lot of water comes out and the flooring wet, that was the only inconvenience I have seen. I stayed twice this year in both apartments I faced same problem.

Overall ok

Thanks alot to the fornt office staff are so helpful and so kind and always make the guests feel comfortable and always smile and proactively ask if I need anything. Thank you so much zahad and Viky for all support.

Stay was Brilliant. Room service was great. Staffs were really friendly and approachable.

Very friendly staff. Well furnished apartment. Could improve number and range of glasses.

We rented a car for our whole trip at the airport. We drove to the hotel at around 18.00 PM on the day that we checked in, 1st of November. The reception called us up to the room and told us that the valet man saw a scratch on our car. We was surprised as it was brand new car. We checked on the agreement with the rental company, by the time we got the car and sign the agreement, there was no scratch on that part. We were convinced by the hotel staff that it might be when we parked the car somewhere else but we were positive that it happened when the valet man drove our car. The driver doesn’t admit it at first, so we need to call the manager in charge and look at the CCTV camera and yes, the car was hit by the valet driver right in front of the hotel and was recorded in CCTV camera. We wasted so much time on that issue and remember it was our first day there and we were so tired on our 6 our flights. We trusted the hotel, to solve all the problem for us. We told them to make sure they deal with rental car company not to charge us at any amount, we told them very clearly. We was there for 4 nights, we keep on asking for an update. The hotel staff told us to hand the envelope to the rental car company when we return the car. And they told us that one of the representative went to the car rental company and dealt with it. Told us not to worry, just give the envelope and return the car, and we definitely would not be charge for this scratch. The envelope consist of the police report ( the driver went there and report to the police that he did it, but he insists we didn’t at first until we look at the CCTV camera which wasted all of us so much time almost the whole night). On the day we return the car, we handed in the envelope which the hotel has given to us and we were charged 3,150 AED on that scratched. We called the hotel and they put me through another line connecting to somebody who we believed was in charge. They told us that they’re coming to the airport but we have a flight to catch to we could do anything much at that time. We couldn’t wait for somebody that we also didn’t know whether they’ll actually come or not. They’ve lied to us before, so we haven’t trusted them coming. We paid the fine and left to the departure gate for check in. After almost an hour, the representative came and we realized that those people were not the hotel representative but the valet company. We doesn’t have so much time to discuss as we have the flight to catch and we couldn’t risk missing the flight. The valet representative agreed to pay the whole amount as per the receipt to us but by bank transfer. We doesn’t have time to discuss to we exchange WhatsApp and agreed that we send the bank account and every required documents to him and the next day he will send it to us. After we came back and reach our country, we couldn’t contact that guy again. We called the hotel, we got to speak to the front office manager, Mr. Pashu, he promised he will call us and email to us as well to keep us update but we haven’t receive any call or any email by now. I believed that Pullman have an outsource company doing the valet work. But since we’re the hotel guest and it’s the hotel responsibility to solve the problem for us. Not throwing us around and let us deal with the valet company by ourself as the valet company is working on behalf of the hotel. And we have given the hotel the whole time we have in Dubai as this happened on the first day we arrived, and remember one thing, this is our family vacation and you all have ruined it. The problem is not solved so please do it properly this time. Eagerly await for your respond.

For the past 5-6 years, if not more we have been staying in this hotel while in Dubai, since the quality/cost ratio was the best for us, considering size of rooms and extremely convenient location next to one of the best malls in Dubai. Nice swimming pool, good breakfast. But the last time a few days ago it was a disaster. First of all, we have arrived after 3 pm and our room was not ready. They proposed to give us sharing two appartments, instead of one two bedroom, and one of the appartment had so strong smell of smoke, one can not stay there. So finally next day they changed one apartment, but it become so inconvenient to run between those two rooms, and finally, since my son left earlier, we landed with one bedroom apartment instead of booked and paid two bedroom! No apologies from staff, even on check out. Considering all front office managers know me, since only this year I have stayed there at least 5 times. So I AM EXTREMELY DISAPPOINTED.

This time there were no FRUIT BASKET and CHOCOLATES as a welcome , on complaining , just got the chocolates. Breakfast at the Hotel , main dishes are disappointing. Very less choices in the break fast.

I recently stayed at the Pullman Residences for three nights. To cater for my family I booked 2 two bedroomed apartments . The check in was smooth and efficient . Our apartments were very comfortable and spacious and the rooms and kitchenette had all the amenities necessary for our stay. I was also taken by surprise at the pre selected grocery list available if guests required to stock up for their stay. I however found the prices a bit high compared to he local supermarket. We were happy that each room had it's own tv as it suited my large family and their diverse needs on entertainment. I was disappointed I could not watch my favourite football team play as the channels available did not broadcast the game. There were certain aspects of the stay I didnt particularly like for example the skirtings in the bedroom near the doors had dust visible and it often aggravated my sinuses. The lounge suite needs replacement as when u sit on it you tend to slide towards the middle. Also on one occasion I found the tumblers in my bathroom were not cleaned. Apart from this the staff were great and courteous the food was good and my overall stay great. The pullman residences is a great place to live at and I will consider this property again when travelling with the entire family. Thank you Pullman.

Very friendly and helpful staff Nice and clean rooms Location is very good With Best Of Luck

Very good location only 2 stations from airport near the metro station supermarket and shopping mall. Nice hotel with clean and comfortable, friendly and polite staffs. Large room with reasonable price.

We were very happy with accomodation. Staff were most helpful. Reception Anodp, Mazhar and Bullep

The residence's staff was helpful and room was great.