Pullman Dubai Creek City Centre Residences Hotel 5 stars

1- i was told that my payement didn't pass which was totally fine but i should receive a note first not to tell me this in last minute in the reception meanwhile i had an email telling me that only tax should be paid in hotel 2- i was told that in the residence there is no upgrade as all rooms were the same when i asked an other person in the reception he told me the inverse i was totally chocked . 3- i left on the 7th and until now i still didn't got my points on my account !! how come

the location is good and I am regular customer, the rooms become old and sofa bed it to old and not comfortable at all, even I asked the recaption to change the matters and the replay was we don't have and its designed for kids but its not even comfortable for kids. so they didn't took any action only adding extra duvet which was use less. on top of that the welcoming not like before, before used to give drinks and staff was welcoming but this time no.

Friendly staff and excellent services.

Breakfast and service in restaurant highly terrible quality also very poor same menu every day if you haven’t improved Losing the 5 star status Maintenance and toiletries accessories are not available You have to ask everyday It is first time I m staying here last five year’s

A late check in but staff were prepared and I was settled in my room quickly........ enjoyed acess to the mall the following day and relaxing in and around my room

It was quite an enjoyable stay and I have enjoyed every bit of it. I will love to have another opportunity to stay in your residence.

I stayed for a month and I really enjoyed my room, which was clean and spacious. The view was very nice and the food in the restaurant had a good quality. The all employees I met were very friendly and kind! Two things I would recommend for improvement. Don't change the towels so often, safe the environment. They were replaced even I didn't put them on the floor and second it would be nice to get some nice quality rolls at breakfast like in Europe. ;-)

The residence was a bit dated, but spacious and location is good. Very close to airport. Service was reasonable but not exceptional. Staff are generally ok, but a couple were not so friendly (but not rude). Overall experience was decent. The key area of improvement is the breakfast. As we stayed for 5 nights, it started to get very repetitive on the 3rd day and the no. of choices were very limited. Something hope can be improved as it’s not the usual Pullman standard. Thanks.

We enjoyed our stay, had amenities that we needed and response was generally fast when required something.

I have been there before with great customer service

thank you for your best services

I would like Thank all of Pullman staff from housekeeping , Receptionist and Sales .. My Stay were amazing and it felt like home .. Well Equipped apartment , clean , always full and available amenities , welcoming an always smiling staff .. Special Thanks to Mrs. Roxana and Al-Amir for being always helpful and responsive when needed thanks a lot ..

Good

It was ok just that some nights I could hear sounds like heavy stuffs falling and it disturbed my sleep. But in all I had a good time staying there.

Pullman Residence is a good place to stay.Elamir is a wonderful staff.