ibis Dubai Deira City Centre Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 6,278 reviews

ALLSAFE approved hotel

Information message

ibis Dubai Deira City Centre
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+ 18 Services

Hotel extras

  • 5 minute drive from Dubai International Airport

  • Complimentary shuttle to Mamzar Beach. Pre registration is required.

  • Free Indoor Parking, Free WiFi access

  • Opposite City Centre Deira Mall

  • 2 minute walk from Dubai Metro Station

Hotel location

ibis Dubai Deira City Centre

8th street Port Saeed District
Opposite City Centre Deira Mall
P.O Box 185310
00000 deira, dubai
united arab emirates

Fax: (+971)4/2925001

Check-in from 14h00

Check out up to 12h00

  • DUBAI METRO:  RED DEIRA CITY CENTR

  • By plane

    DUBAI INTL AIRPORT At 3km / 1.86 miles

GPS:25.253194, 55.332931

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Our accommodation(s)

Your sleep is our priority. A modern, connected, soundproofed room. From relaxing beds, black-out curtains to office space for you to do your work, we're dedicated to your comfort. Every little detail has been carefully considered, developed and tested.

Our guest reviews for
ibis Dubai Deira City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,278 reviews

TripAdvisor Rating 4.0/5

2,420 reviews

Reception problems

TripAdvisor rating 3.0/5

ahmed2312022 23/01/2022 TripAdvisor review

I asked for early check in according to my arrival and the receptionist asked me to pay 150dhm more so imagine you came tired and I told him he said whether to wait 2 hours or pay 150 dhm When I proceeded to check out same person when I asked him for luggage pick up he told me we don’t have concierge service and we’ll check if the security available to pick up the luggage and guess what no one available So I got one of the room service boys to take the luggage’s And the guy was great Overall u get service for your money the stay was nice very near to the airport and deira city center also near to Tibba restaurant which is handy and great The only problem is you are faraway from other sites The metro so near but according to COVID I don’t recommend it at all except gold class not in the rush time

Great Location

Customer review rating 3.5/5

Shady Business - 22/01/2022 Confirmed reviews ALL

Everything was good until cold water was out suddenly while i was in shower, and you can't imagine hot water suddenly on your skin !!! It was out since 11.30 pm until i slept at 2 am it was still out, called reception many times, just sorry they have. Next day i searched for manager to complain, he was at Novotel. Nothing from hotel, when i told reception man in the next morning, he didn't know about situation as wasn't his shift. That's so frustrating.

Dear Valued Guest, First of all, thank you for choosing to stay at ibis Deira City Centre. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Indeed, we were very surprised to read your comment as those do not seem to reflect the usual feedback we received from online portals and internal surveys. It's in our DNA that we make our guests feel welcomed and comfortable. We sincerely apologize that it did not happen the way it should be. Rest assured that all your comments will be taken seriously to improve our guest experience. We hope that the inconvenience you experienced has not marred your overall impression about ibis Deira City Centre and that you will give us a chance to prove to you that it was more an isolated incident, rather than the norm. Please contact us directly at H6… for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Sincerely, Kind Regards, John Elrod Ricalde Guest Experience Manager Novotel & Ibis Deira City Centre

Budget stay

Customer review rating 4.0/5

Haytham G. Business - 20/01/2022 Confirmed reviews ALL

To be honest, was very hard to sleep at any time except after 2 AM when it would get quite a bit. Cleaning crew made t much noise in hall ways or when cleaning the rooms next to me. The AC in my room kept making ticking noises and I couldn't fall asleep. The room doors closing and opening of guests made too much noise. As for my trying to use the wifi to do my job in my room ( online teaching) the wifi didn't work on my laptop and the IT guy comes at 9 AM. I begin classes at 7 AM so was very frustrated BUT the great thing was Mr. Mustafa the Egyptian security guy. He asked me to bring my laptop to the reception and said he had computer experience and to my surprise he was able to get me connected. I would like to thank him very much. He is the reason I extended my stay. Without wifi, I was ready to leave the hotel immediately. As to the staff, they were all very professional and welcoming. Didn't have a chance to try any facilities. Ah and at checkout, I was surprised there was no bell boy to assist with my stuff. Had to go down to parking 2 times to get my stuff in the car. One last thing. I am not sure but while in my car at the parking of the hotel underground, I saw someone taking pics of his car which had some sort of liquid under it so I guessed something happened to his car while in the parking overnight. I left my car in that parking for 2 days and had no problems at all with the car. I came from Al Ain with no issues. After leaving the garage, I stopped at Pullman to pick up a friend. You know how close Pullman is. Suddenly my car started to smoke and all my coolant water came out from under the car. Had to call a mechanic to check it and refill my coolant. Was a mess. I don't know if this was a coincidence or is there someone sabotaging the cars parked in your garage. Should have cameras down there. Fixing my car delayed me returning to Al Ain for 5 hours and cost me 300 dirhams.

Dear Valued Guest, Thank you for reviewing your recent stay at Ibis Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. On the other hand, we apologize for the overall dissatisfaction you had experienced during your stay, but grateful for bringing it up as this helps us to constantly improve on our facilities and services. Your comments have been noted and these have been thoroughly discussed with the concerned department heads. We value your business and would like to address these immediately. I sincerely look forward to welcoming you and hope to regain your confidence in our property. Please contact us directly at H6… for your future booking so I will personally take care of your stay. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good stay

Customer review rating 4.5/5

Mohamed Couples - 19/01/2022 Confirmed reviews ALL

Decent place near to my need and clean.. Quite

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Overall good located

Customer review rating 4.0/5

Anonymous Couples - 18/01/2022 Confirmed reviews ALL

Just there is no fresh and new towels, We had only bath towels,there is no medium size towels for hair

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. All your comments are well taken to improve our guest experience. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Best Stay

Customer review rating 3.5/5

H. M. Solo - 18/01/2022 Confirmed reviews ALL

Really liked the hotel, service, and location only need more options in the room food menu

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. Your comments about the selection of breakfast options are well noted and communicated to our executive chef to improve the breakfast experience. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre
Customer review rating 4.0/5

Anonymous Families - 16/01/2022 Confirmed reviews ALL

Hotel is clean and service is good

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Deira City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good location

Customer review rating 4.5/5

Anonymous Business - 16/01/2022 Confirmed reviews ALL

Good

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good location

TripAdvisor rating 5.0/5

princem007_uk 16/01/2022 TripAdvisor review

Good value for money. Very good location, just opposite Deira city Center and few minutes walk to the metro station that connects to Expo and Dubai Mall few stops away. Nice decent rooms and friendly stuff.

Dear Valued Guest, We greatly appreciate the time and effort you spent to share your feedback following your recent stay at ibis Dubai Deira City Centre. We are glad that overall you enjoyed the experience and are grateful for your highlights regarding our prime location being near to one of the best malls in Dubai, City Centre Deira Mall. We aim to always have a seamless guest journey and I'm glad to learn that you were taken good care by our passionate ‘Heartists’ efficiently and professionally. Please rest assured that all your kind comments will be shared with our team. We hope your next visit to ibis Dubai Deira City Centre will be as pleasant as the previous one. Kind Regards, Sumit Gupta Hotel Manager

Excellent stay with good proximity to areas of interest

Customer review rating 4.5/5

Mohamed G. Business - 15/01/2022 Confirmed reviews ALL

I had a memorable stay due to the high level of customer service accorded to me by Mr. Mina and his great team. I felt special!

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at ibis Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good stay

Customer review rating 5.0/5

Milad A. Couples - 15/01/2022 Confirmed reviews ALL

My stay was good as usual reception person he was alone and I have to wait in the queue long time check in was fast and he give me check out at 15:00 Pm, the next day housekeeping knock my door at 10:00 Am asking me for cleaning which I don’t like he wake me up early morning and not even apologize this is not professional but in general everything’s was ok.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Dubai Deira City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All your comments were taken seriously to improve our guest experience. We sincerely apologize for any inconvenience caused when you were awaken early. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Comfortable stay, great experience

Customer review rating 5.0/5

Azka H. Couples - 14/01/2022 Confirmed reviews ALL

Smooth check-in, efficient room service and comfortable rooms. Highly recommend.

Dear Valued Guest, Thank you for reviewing your recent stay at ibis Dubai Deira City Centre. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our 'Heartists', whose kindness and helpfulness are our hotel's greatest strengths. I will certainly congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting Dubai. We look forward to welcoming you back again very soon. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Well located for sure

Customer review rating 4.5/5

Selva K. Business - 14/01/2022 Confirmed reviews ALL

Good comfortable stay. Reception staff were very helpful.

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at ibis Dubai Deira City Centre. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good stay

Customer review rating 5.0/5

Recommended Business - 14/01/2022 Confirmed reviews ALL

Very good

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to ibis Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

Good hotel

TripAdvisor rating 4.0/5

888niw 14/01/2022 TripAdvisor review

5 night stay, great budget hotel, used as a base while visiting EXPO. Comfortable small room, nice bed. Housekeeping did good job. I've stayed here in IBIS before and will do so again as it's just so convenient. Front desk staff very helpful, smiling even though they are busy all the time. Good location, close easy walk to Metro station, only a couple of stops to the airport. Hotel is just across the road from City Centre mall, so good for food, cinema. Very nice that you can use pool & gym in Novotel next door.

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at ibis Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

A great comfortable hotel that is good value for money

Customer review rating 4.5/5

Dr. K. Families - 13/01/2022 Confirmed reviews ALL

My family and I had a great stay in Ibis Diera. The hotel is conveniently located in city center. It is few steps from a huge shopping mall and from the underground station. The staff are friendly and the room is clean.

Dear Valued Guest, Thank you for sharing your feedback on your recent holiday experience at ibis Dubai Deira City Centre. Our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests. Moreover, we thank you for your kind words towards our 'Heartists'. We are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations. Once more, we thank you for choosing our hotel for your holiday and very much looking forward to having the opportunity to serve you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

good location

Customer review rating 5.0/5

Rami H. Business - 13/01/2022 Confirmed reviews ALL

i'm an old customer for Accor and especially IBIS Deira since 2011, i like this hotel simply

Dear Valued Guest, Thank you very much for sharing this great review of your recent stay at ibis Dubai Deira City Centre. We are thrilled that you have everything you needed and certainly agree that our dedicated 'Heartists' play a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will make sure to share your kind words as we know it will mean a great deal to them. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. In the meantime, please keep safe and be well. Sincerely, Kind Regards, Sumit Gupta Hotel Manager Novotel & Ibis Deira City Centre

good hotel

TripAdvisor rating 5.0/5

927maher 10/01/2022 TripAdvisor review

It was a pleasure staying at this Hotel, which is 5 minutes walking from the Mall. Overall the experience was brilliant and enjoyed or weekend getaway a lot. I will definitely stay there again . good value for your stay

Dear Valued Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to ibis Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. Our passionate 'Heartists' welcomes each guest with the positive spirit and strives to assist in any possible way to ensure everyone has a pleasant stay. It is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Thank you again for this heartwarming review of your stay with us. We look forward to your next visit. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

Good and avarage hotel

TripAdvisor rating 4.0/5

fatihalkan2021 Business - 19/12/2021 TripAdvisor review

Good hotel according to price Reception is a bit slow but they do their best need more staff Clean and breakfast week and expensive Generally ok Location also good near shopping areas and touristic place

Dear Valued Guest, Firstly, we would like to thank you for sharing your feedback following your recent visit to ibis Dubai Deira City Centre and are delighted to read that we were able to deliver great experience. We are very fortunate to have the perfect location and with very dedicated ‘Heartists’ who understand that it is all about the guest experience. Your comments about the selection of breakfast options are well noted and communicated to our executive chef. We remain focused on continuous excellence, and hope that you will find that to be the case on your next visit. Once again, your very thoughtful posting is so very much appreciated. We hope that ibis Dubai Deira City Center will be a destination on your next visit to Dubai. Kind Regards, Sumit Gupta Hotel Manager

Stayin at Ibis

TripAdvisor rating 4.0/5

momoJ7407TD Business - 03/12/2021 TripAdvisor review

I really enjoyed staying at this amazing hotel, which is just opposite the mall. The place is always clean and the staff very friendly. I had to extend my stay there by 2 more days. What a lovely place

Dear Valued Guest, First of all, let me thank you for your fantastic review regarding your recent experience at ibis Dubai Deira City Centre. The most important reward for each one of us is to read that we succeeded in making your visit to Dubai, a comfortable and extraordinary ‘souvenir’ for you. I am very glad to learn that not only or location, our amenities, but most of all our services were for you the best part of your stay. Please be assured that your compliments have been shared with our 'Heartists' which certainly maintain their motivation to provide an exceptional experience. We would be more than happy to welcome you back again very soon. In the meantime, please keep safe and be well. Kind Regards, Sumit Gupta Hotel Manager

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