I asked for early check in according to my arrival and the receptionist asked me to pay 150dhm more so imagine you came tired and I told him he said whether to wait 2 hours or pay 150 dhm When I proceeded to check out same person when I asked him for luggage pick up he told me we don’t have concierge service and we’ll check if the security available to pick up the luggage and guess what no one available So I got one of the room service boys to take the luggage’s And the guy was great Overall u get service for your money the stay was nice very near to the airport and deira city center also near to Tibba restaurant which is handy and great The only problem is you are faraway from other sites The metro so near but according to COVID I don’t recommend it at all except gold class not in the rush time

Everything was good until cold water was out suddenly while i was in shower, and you can't imagine hot water suddenly on your skin !!! It was out since 11.30 pm until i slept at 2 am it was still out, called reception many times, just sorry they have. Next day i searched for manager to complain, he was at Novotel. Nothing from hotel, when i told reception man in the next morning, he didn't know about situation as wasn't his shift. That's so frustrating.

To be honest, was very hard to sleep at any time except after 2 AM when it would get quite a bit. Cleaning crew made t much noise in hall ways or when cleaning the rooms next to me. The AC in my room kept making ticking noises and I couldn't fall asleep. The room doors closing and opening of guests made too much noise. As for my trying to use the wifi to do my job in my room ( online teaching) the wifi didn't work on my laptop and the IT guy comes at 9 AM. I begin classes at 7 AM so was very frustrated BUT the great thing was Mr. Mustafa the Egyptian security guy. He asked me to bring my laptop to the reception and said he had computer experience and to my surprise he was able to get me connected. I would like to thank him very much. He is the reason I extended my stay. Without wifi, I was ready to leave the hotel immediately. As to the staff, they were all very professional and welcoming. Didn't have a chance to try any facilities. Ah and at checkout, I was surprised there was no bell boy to assist with my stuff. Had to go down to parking 2 times to get my stuff in the car. One last thing. I am not sure but while in my car at the parking of the hotel underground, I saw someone taking pics of his car which had some sort of liquid under it so I guessed something happened to his car while in the parking overnight. I left my car in that parking for 2 days and had no problems at all with the car. I came from Al Ain with no issues. After leaving the garage, I stopped at Pullman to pick up a friend. You know how close Pullman is. Suddenly my car started to smoke and all my coolant water came out from under the car. Had to call a mechanic to check it and refill my coolant. Was a mess. I don't know if this was a coincidence or is there someone sabotaging the cars parked in your garage. Should have cameras down there. Fixing my car delayed me returning to Al Ain for 5 hours and cost me 300 dirhams.

Decent place near to my need and clean.. Quite

Just there is no fresh and new towels, We had only bath towels,there is no medium size towels for hair