Pullman Dubai Creek City Centre 5 stars

We have stayed at this hotel many times, it is convenient for the airport and the metro station is a short walk away through the mall. The staff are very attentive and the young man who cleaned our room - HK Parsunum was very meticulous, polite and courteous and our room was immaculately clean after each of his visits. The staff in the executive lounge attended to us with efficiently and always smiling and friendly. Emma and Sulochana the duty managers were very friendly and helpful also. All in all I could not fault anything!?

We’ve had a wonderful stay at the Pullman Deira City . Excellent room , just as we asked for , with a view over the Creek golf course . The executive lounge staff are all so helpful, whether it’s breakfast , afternoon tea or evening apéros. Chef Ranjan

Hotel has a great location with direct access to shopping mall and around 10 minutes walk to nearest train station which will get you anywhere. Rooms are spacious, good mattresses, great gym and fine swimming pool. Service always good and overall good experience. Internet was fine and breakfast was just ok. One small disadvantage was the noise which was coming to room due to not so good windows.

Yet again a very nice stay from start to finish. We were travelling with our elderly parents and the 4 of us really enjoyed the location, the ambiance, the food and most importantly the staff who were all very nice, professional and attentive. Having been guests here at the Pullman for many years, we could not help but noticing that this hotel has not escaped its cost cutting chapter (the executive lounge food spread has been targeted as has the now optional ‘turndown’ service, the manning of the desk in the exec lounge is now very sporadic compared to a permanent presence in years gone by, etc.) and the staffing level has also obviously been reduced leading to the occasional shortfall in the level of service we have become accustomed to. Although it has to be said, most individuals work twice as hard to compensate so in fairness this does not affect the guests’ positive experience as such. We had a medical incident which was dealt with swiftly and effectively with extreme kindness. A special thank you to Emma (the Executive Lounge Manager) who oversaw the incident with great efficiency and made herself available to us even during her day off. We also had the pleasure of meeting the new hotel Manager Laura who was very visible and keen to meet all her guests. Time will tell wether this young manager will work towards addressing some of the issues highlighted here. Please pass on our thank you to our room attendants Bernard and Thisanth as well as the waiters we connected with especially Seif, Tuan, And let’s not forget the pool life guards and also Chandra the lovely chap who keeps the pool area clean and tidy 😁 We will be back. Thank you very much.

The Hotel is very clearn, nice hospitality, and the welcome team at the entrance ofvthe hotel are grate and very friendly (we do not need to for get them). Location is good, next to a mall which was very good. Good breakfasts and good restaurants team who are very cooperative with all the guests at site (well done Team). Having indicated the good side of the Hotel and the staff, the only negative thing I noticed is the Front Desk team who do not small, or to say, a positive engagement with their guests when you approach them during arrival process for room allocation. According to the the hotel policy, check in was 3:00 PM. We arrived at the Hotel at 2:40 PM, we were not checked into our room until 3:42 PM, although there were other room suitable , we were not considered because we weren't priority , although we have been at the same hotel on many occasions. The people who make such decisions are the senior front desk supervisors who are not friendly Please note that, the above statement regarding the front desk does not apply to all of the staff. Some of the staff are helpful and the others are not interested to engaging with their customers. One more thing I noted is that, the hotel does to encourage their guest to enroll in the Accrod Priority reward cards system. As a result, loyal guests can not be tracked as they are not reflected in their system. My advised to the hotel management is to have the accrod Loyalty guest reward application at the front desk and if position enrolled all uou guest during their stay in you hotel.