The Creekside Hotel Dubai an Accor Hotel 5 stars

Customer review rating (ALL Rating) 4.3/5 118 reviews

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Description

Hotel extras

  • Spacious Rooms with Unmatched Golf & Garden Views

  • Exceptional Facilities inc. 2 Outdoor Pools, Spa & Gym

  • 5 Restaurants & Bars with International Flavors

  • Access to the Aviation Club's Holistic FitnessCenter

  • State-of-the-art Conference Facilities up to 750 Guests

Our accommodation(s)

Hotel location

The Creekside Hotel Dubai an Accor Hotel

31A Street, Al Garhoud, Deira
35005 DUBAI
United Arab Emirates

GPS:25.242712, 55.340228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  118 reviews

Customer review rating 5.0/5

Louise P. H. Friends - Confirmed reviews ALL

We were arriving fo only overnight stay but very early before required checki in. We were welcomed very warmly and offered their coffee lounge u till they were able to prepare a room earlier than normal. It was large and amazing views very clean Staff ext really helpful from reception to the spa and pool. Our stay was amazing. It’s well located not far from several areas where we took last min tours a day local Dubai walking tour or old city and night cruise . Taxis easily accessible. I left belongings in the safe after I left and they contacted me and arranged to receive them. Can’t wait to stay again.

Dear Louise P. H., Thank you for your kind words regarding your recent stay at The Creekside Hotel Dubai. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room, along with the beautiful views. It is always our aim to provide a warm welcome, and we are pleased that our team was able to accommodate your early arrival and assist with your belongings left in the safe. We appreciate your recognition of our staff's efforts across various departments; your feedback is invaluable to us. We look forward to welcoming you back for another memorable stay in the future. Best regards, The Creekside Hotel Dubai an Accor Hotel

Customer review rating 0.5/5

Alefirova T. Families - Confirmed reviews ALL

We checked into the hotel where breakfast and dinner were already paid for, however I was still charged for dinner from my card. The hotel has not responded to my requests. I kindly ask you to look into this situation and arrange a refund for the dinner charge.

Dear Ms. T., Thank you for reaching out regarding your recent stay with us. We have carefully reviewed your booking and billing details. Please note that your reservation was on a half-board basis, and no additional charges for dinner were applied. The only charge on your account was AED 367.50 for early check-in, which was communicated and processed at the time of arrival. As per your request, we also arranged for your breakfast to be provided on the day of arrival. Based on our records, there are no extra charges reflected on your account. Looking forward to welcome you back. Warm regards The Creekside Hotel.

Customer review rating 5.0/5

Ava M. Families - Confirmed reviews ALL

The staff were very accommodating and always makes us feel at home

Dear Ava M., Thank you for your kind feedback. We are delighted to hear that you had a wonderful experience and that our staff made you feel at home. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, The Creekside Hotel Dubai an Accor Hotel

Customer review rating 0.5/5

Amjad Y. Y. Y. Families - Confirmed reviews ALL

1-Reception staff called Mario provided me with wrong information that my room it’s included morning breakfast.. and once I finished my meal they asked me to pay 190 for two person. And rate it’s 70 AED per person. 2- I didn’t get skyward air miles for my two room booking. 3- I stayed in 6 floor and the smell of carpets in my floor was very bad .

Dear Amjad Y. Y. Y., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the misunderstandings you encountered with the information provided by our staff, particularly concerning breakfast inclusion. I appreciate your comments about the air miles and the condition of the carpets on your floor. Please be assured that we take guest concerns seriously, and your experience will be reviewed to enhance our services. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, The Creekside Hotel Dubai an Accor Hotel

Customer review rating 4.5/5

David J. Business - Confirmed reviews ALL

Excellent staff attention

Dear David J., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found your experience comfortable and appreciated the attention of our staff. Your kind words motivate us to continue delivering exceptional service. Goodbye and best wishes, The Creekside Hotel Dubai an Accor Hotel

Other web-users rate our hotel

  • 509 reviews 9.2/10 Location
  • 682 reviews 8.2/10 Room
  • 796 reviews 8.5/10 Service
  • 6 reviews 6.1/10 WiFi
  • 381 reviews 8.6/10 Comfort
  • 313 reviews 8.8/10 Breakfast
  • 218 reviews 7.8/10 Cleanliness
  • 150 reviews 9.2/10 Pool

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