Dear Mr. Mohammad A. K., Greetings from Mövenpick Grand Al Bustan Dubai. Thank you for your wonderful 100/100 rating and for sharing your positive feedback. I am delighted to know that you had such an enjoyable stay and that you were fully satisfied with your accommodation, cleanliness, our team, and the various hotel facilities and services. It is also very encouraging to see your appreciation of your ALL Classic membership recognition and the experience across our Executive Lounge, dining outlets, fitness centre, pool, and Concierge Service. We truly appreciate your continued trust in Mövenpick and look forward to welcoming you back for another excellent stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A. S., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and appreciated the cleanliness of the hotel, our convenient location, and the overall experience. It is particularly pleasing to hear that Neha and one of our managers made a positive impression during your visit. I will be pleased to share your kind recognition with them. As a valued ALL Accor Classic member, we sincerely appreciate your choice of Mövenpick Grand Al Bustan Dubai and look forward to welcoming you back on your next visit. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. B., Thank you very much for your kind feedback and for your excellent 90/100 rating and 9/10 recommendation. I am pleased to know that you enjoyed a pleasant, quiet, and convenient stay with us before your flight. It is particularly rewarding to hear that Mövenpick Grand Al Bustan Dubai provided the comfortable and convenient experience you were looking for. We truly appreciate your continued support as an ALL Accor Classic member and look forward to welcoming you back whenever your travels bring you to Dubai. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. M., Thank you for taking the time to share your feedback and for choosing Mövenpick Grand Al Bustan Dubai for your transit stay. I am pleased to know that you found the room clean and comfortable and that our team continued to provide excellent service, even during a busy period. I also appreciate your feedback regarding the Wi-Fi connection speed. Your comment is well noted as we continue to look for opportunities to enhance the overall guest experience. As a valued ALL Accor Silver member and returning guest, we sincerely appreciate your continued trust in our hotel. We look forward to welcoming you back on your next transit through Dubai and hope to make your future stay even more comfortable. Kind regards, Kamila Siedlecka Hotel Manager

Dear Ms. H., Thank you very much for your kind feedback and for your excellent 90/100 rating and 9/10 recommendation. I am delighted to know that you found your stay comfortable and enjoyed the helpful service provided by our team. It is particularly pleasing to hear that Clem and Stella at Reception made a positive impression and contributed to making your stay an enjoyable one. I will be very happy to share your kind recognition with them. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back to Mövenpick Grand Al Bustan Dubai for another comfortable stay. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. A., Thank you very much for your heartfelt words and for your exceptional 100/100 rating and 10/10 recommendation. It is truly rewarding to know that your experience exceeded expectations and that you felt genuinely cared for throughout your stay. I am particularly pleased that you enjoyed the recognition extended to you as an ALL Accor Platinum member, including the welcome drink, amenity, and room upgrade. Your perfect ratings across our accommodation, breakfast, dining experiences, Executive Lounge, Concierge, Fitness Centre, pool, and other services are a wonderful reflection of the experience we strive to create for our guests. Your appreciation is sincerely valued by the entire team. As a valued ALL Accor Platinum member, we are grateful for your continued trust and look forward to welcoming you and your loved ones back to Mövenpick Grand Al Bustan Dubai for another memorable stay. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. A. N., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you appreciated our convenient location, comfortable renovated rooms, and the warm welcome extended by our team. It is especially rewarding to hear that you felt recognized and well looked after during your stay. Your special mention of the entire Front Desk team is sincerely appreciated. I will be pleased to share your kind recognition with the team, who will certainly value knowing that their efforts contributed positively to your experience. As a valued ALL Accor Platinum member, we truly appreciate your continued trust in Mövenpick Grand A. Bustan Dubai and look forward to welcoming you back on your next visit. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. W., Thank you for taking the time to share your detailed feedback following your stay with us. I appreciate your positive comments regarding the comfort of your room and the friendly, helpful service provided by our team. I sincerely regret the difficulties you experienced with the shower. Having to use the shower over the bathtub because the cubicle was too hot, particularly when the bathtub was high and slippery to access, would understandably have affected your comfort and sense of convenience. Your comments regarding the lighting in the room are also well noted. I also appreciate your observations regarding the hotel's condition and the need for modernization. Our refurbishment is being carried out in phases, with a number of rooms and facilities already renovated and the remaining areas being addressed progressively. I regret that the current condition did not fully meet your expectations. Your feedback is valuable in helping us identify areas that require greater attention, and I hope we will have the opportunity to welcome you again and provide a more comfortable experience. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your stay with us. I sincerely regret that several aspects of your experience fell significantly short of your expectations. While I appreciate your positive assessment of our check-in and departure experience, as well as your recognition of our trained team, I am particularly concerned by your comments regarding the condition of the room, the shower, and the unpleasant smell you experienced. These are not aspects we would want a guest to encounter, and I fully understand your disappointment. I also regret that our breakfast selection and quality did not meet your expectations. Your comments regarding the variety and consistency of the breakfast offering are well noted, and your feedback will be taken into consideration as we continue to review our standards. Our hotel is undergoing a phased renovation, with a number of rooms already refurbished and the remaining areas being completed in phases. I am sorry that the room allocated to you did not provide the level of comfort and condition you expected. Thank you again for your candid feedback. I hope we will have the opportunity to welcome you again and provide an experience that better reflects the standards we strive to deliver. Kind regards, Kamila Siedlecka Hotel Manager

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at Mövenpick Grand Al Bustan Dubai, and for bringing the room issue to our attention. I sincerely regret the water leakage you experienced from the ceiling above the bathroom door, including the water coming through the opening around the smoke detector. This is clearly not the condition we expect our guests to encounter, and I fully understand why it significantly affected your accommodation experience. I particularly appreciate that you informed our team of the issue at check-out so that it could be addressed before the next guest's stay. Your consideration in bringing this to our attention is genuinely appreciated, and the matter will be given the necessary attention. At the same time, I am pleased that you found our Reception team excellent and appreciated their kindness and professionalism. Your positive comments regarding our team, cleanliness, arrival, and departure are greatly valued. Please accept my sincere apologies for the inconvenience caused by the room condition. We hope to have the opportunity to welcome you again and provide an experience that reflects the level of accommodation and service you rightly expect. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. B., Thank you very much for sharing your feedback and for rating your overall experience 90/100 with a 10/10 recommendation. I am pleased to know that you and your partner enjoyed your stay, particularly the cleanliness and comfort of your room, the friendly service from our team, and our convenient location close to the airport. I sincerely regret the initial delay you experienced upon arrival. As your room had been booked for the preceding night to accommodate your early-hours arrival, I understand your expectation to be able to proceed directly to your room. I appreciate that our Reception colleague was checking the room status and making the necessary calls to arrange this for you, although I recognize that having to wait in the lobby after a long journey was not the most comfortable start to your stay. I am pleased that once settled, you found the room clean and comfortable and that the remainder of your stay was enjoyable. Your feedback regarding the arrival experience is valuable and will help us ensure that similar early arrivals are handled as smoothly as possible. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your recommendation. We hope to welcome you and your partner back for another enjoyable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. U., Thank you very much for sharing your feedback and for rating your overall experience 90/100 with a 9/10 recommendation. I am delighted to know that, as a first-time guest, you enjoyed your stay at Mövenpick Grand Al Bustan Dubai and had a positive overall impression of the hotel. Your strong ratings across cleanliness, breakfast, team, Wi-Fi, and our facilities are greatly appreciated. A special thank you for recognizing Monika. I will be pleased to share your kind appreciation with her, as recognition from our guests is a wonderful encouragement to our colleagues. I also appreciate your feedback regarding ALL recognition and the points associated with your reservation. I understand your disappointment in not receiving points for a booking made through a travel agent, as ALL points eligibility can depend on the booking channel and rate conditions. For future stays, we encourage you to book directly through ALL Accor or Mövenpick, where eligible bookings can provide you with ALL Reward points as well as access to the exclusive benefits and privileges associated with your membership. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We look forward to welcoming you back and making your future stays equally enjoyable. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. E., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. It is truly rewarding to know that you enjoyed your stay so much and that our location, accommodation, cleanliness, and service made such a positive impression. Your kind words about our hotel and, especially, the people who take care of our guests mean a great deal to the entire team. I am particularly pleased to hear that you would choose to stay with us whenever you return to Dubai. Your trust and appreciation are the greatest encouragement for our colleagues, and we look forward to welcoming you back on your future visits. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for sharing such generous feedback. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. H., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and were particularly pleased with the warm, helpful, and accommodating service from our Reception team. A special thank you for recognizing Monika; I will be pleased to share your kind appreciation with her. I also appreciate you bringing the AED 10 charge for an ice bucket to our attention. I understand your expectation that this should be provided as a complimentary service. Your comment is well noted, and we will take it into consideration as we review our service standards and guest experience. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai, booking through the ALL App, and for your continued loyalty as an ALL Silver member. We look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. K., Thank you very much for your beautiful and thoughtful feedback, and for your perfect 100/100 rating and 10/10 recommendation. It is truly rewarding to know that, after a long day of travel and a delayed arrival, you received the warm welcome and attentive service that helped you settle in comfortably. I am especially pleased that you enjoyed your spacious and quiet room, comfortable king-size bed, thoughtful room amenities, and the small touches such as the sensor lighting. It is wonderful to hear that you enjoyed our breakfast and dinner, and particularly appreciated the Club Lounge and its selection and service. Our location close to Dubai Airport is indeed especially convenient for guests arriving late or departing early, and I am pleased that this added to the ease of your stay. Thank you also for recognizing everyone as a contributor to your experience. I will be delighted to share your kind words with our team, as such appreciation is a wonderful encouragement to all our colleagues. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Dubai. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. O., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. It is especially rewarding to know that you continue to choose Mövenpick Grand Al Bustan Dubai whenever you visit Dubai. Your recognition of our cleanliness and the warm, friendly welcome provided by our team means a great deal to us. We sincerely appreciate your continued loyalty to ALL Accor and your trust in our hotel. Knowing that you consistently enjoy a comfortable stay is a wonderful encouragement to our entire team. Thank you once again for making Mövenpick Grand Al Bustan Dubai your preferred hotel in Dubai. We look forward to welcoming you and your partner back on your next visit. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. M., Thank you so much for your wonderful and incredibly thoughtful feedback. It is always a pleasure to welcome you back to Mövenpick Grand Al Bustan Dubai, and I am delighted to know that your return stay following the Abu Dhabi Chess Festival was once again such a memorable one. It is wonderful to hear how much you enjoyed the reopening of our Discovery Lounge and the improved afternoon tea and evening offerings. I also appreciate your suggestion regarding the lounge armchairs, which I will certainly share with the relevant team for consideration. Your recognition of our colleagues means a great deal. I am particularly pleased that Aman, Clifa, Ganga, Okta and Sann made a special impression, and I will ensure your appreciation is shared with them. Thank you as well for recognizing Clément, Shinu, Catherine, Monica, Neha, Nethra, Rubie, Abbas, Joman, Shameer, Shoaib, Niyaz, Aye, Moosa, Evelyn, Kartik, Kirti, Min, Myat, Nihal and Usman. It is truly rewarding to see so many members of our team contributing to your experience. I am especially pleased that Niyaz and our Housekeeping team were able to prepare your usual suite according to your preferences, and that Ganga's personalized name plate at Makan added such a lovely touch to your breakfast experience. Thank you for your continued loyalty to ALL and for making Mövenpick Grand Al Bustan Dubai your home whenever you are in Dubai. Most importantly, thank you for already booking your Christmas stay. We are all looking forward to welcoming you back and seeing you again very soon. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. H., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 9/10 recommendation. I am delighted to know that you enjoyed your stay and particularly appreciated the atmosphere and comfort at Mövenpick Grand Al Bustan Dubai. It is also wonderful to see your excellent ratings across your accommodation, cleanliness, breakfast, departure, Wi-Fi, and overall experience. Thank you as well for choosing to book directly through the Mövenpick website and for your continued loyalty to ALL Accor. Your feedback is a great encouragement to our entire team. We look forward to welcoming you and your partner back for another comfortable and enjoyable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A. F., Thank you very much for your wonderful feedback and for rating your overall experience 90/100 with a 9/10 recommendation. I am pleased to know that you and your family enjoyed your stay and appreciated our convenient location, entertainment, and the warm service provided by our team. It is also encouraging to know that you had a positive experience booking directly with the hotel and found the rate offered to be good value. A special thank you for recognizing Sania. You remembered her name correctly, and I will be pleased to share your kind appreciation with her. Such recognition is a wonderful encouragement to our colleagues. Thank you once again for choosing Mövenpick Grand Al Bustan Dubai and for your loyalty to ALL Accor. We look forward to welcoming you and your family back for another comfortable stay. Warm regards, Kamila Siedlecka Hotel Manager