Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,201 reviews

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51st corner Casablanca Street, Al Garhoud, P.O. Box 30880, 30880 Dubai, United Arab Emirates

Description

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Some rooms feature city or pool views, with options for a balcony and pool access.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Our accommodation(s)

Hotel location

Mövenpick Grand Al Bustan Dubai

51st corner Casablanca Street, Al Garhoud, P.O. Box 30880
30880 Dubai
United Arab Emirates

GPS:25.2480387, 55.3453552

Telephone
Fax +971 4 282 8100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,201 reviews

TripAdvisor Rating  4.6/5  4,407 reviews

Certificate of excellence 2025

Great hospitality

TripAdvisor rating 5.0/5

saikumarpulluri1919 TripAdvisor review

The food was very tasty and the hospitality by Myat and Sann was very amazing we have enjoyed the dinner at Makan we will be back again for the sea food theme dinner very soon thank you

A solid place for a coffee with some calm and quiet.

TripAdvisor rating 5.0/5

Parves S TripAdvisor review

I always have coffee from Gazebo, which is the main coffee lounge at the hotel. In fact, I’ve been doing this for the past year. It’s quaint, cozy, quiet and the service is impeccable. Kriti, who works over there, is great, and always has a smile on her face. I will say that the prices are on the higher side, especially the food and snack, but for a coffee. for a couple of hours and to get work done, it’s a great space.

Customer review rating 0.5/5

Mark J. Business - Confirmed reviews ALL

Hotel was great except for 1 staff member at the front desk on morning shift; male, 1st initial "Y" name tag, was flippant and unaccompdating to a slight emergency i had with my VISA credit card. I received a fraud alert email from VISA requiring me to place a collect call (that VISA would pay charges) confirm my card was in my possession. I showed Y the email, and explained i would not be able to pay for added days I planned on staying. He punched in my room number and said im paid up. I said im adding days, he didnt care, said it was impossible to make a collect call. Long story short I went to the hotel next door, and they made the call for me even though I was not a guest!

Customer review rating 0.5/5

Melody J. C. V. Families - Confirmed reviews ALL

My son and I stayed for 1 night on December 1, 2025 through booking.com at Movenpick Grand Al Bustan. Upon arrival the receptionist is not approachable at all. We requested for a good room and joked if it can be upgraded however her responses were like giving me the feeling that we cannot demand as it was already ‘an offer’ and through booking.com. Not like our stays in other hotels where we were treated differently in a nicer way. The receptionist claimed that the room she gave us is the best and that is ‘newly renovated’. We checked in late as well and asked if we can ask for a late check-out but the receptionist gave a firm no. When we went to the room, we have noted more disappointing experience, no lotion in the bathroom, the sink was very dirty, the bedside light was loose and tilts when touched, the smell of the room and more but how can I complain when ‘we booked only an offer through booking.com’. All of these negative experiences plus we had a long day as we were supposed to move in to our new home however it wasn’t ready and my son and I were very very exhausted from and what we only need that time was place to relax and sleep for atleast 1 night. Early morning as well I head people talk loudly on the corridor. We filed a complaint and it is very challenging to reach out to the hotel and we reached out to booking.com and they themselves experienced how hard it is to talk to them. Please note that we have been to other 5-star hotels yet we never had this experience before. Even a lower star hotels gave us a better experience than this Movenpick Grand Al Bustan. I also did not even put an effort in documenting our stay (I usually post on my social media accounts) as it was really disappointing. And I felt bad that my son had to experience those as well. How can I recommend such place?

Dear Ms. V., Thank you for taking the time to share your detailed feedback regarding your stay at Mövenpick Grand Al Bustan Dubai. We sincerely apologize for the multiple issues you and your son experienced during your visit. We are very sorry that your check-in experience did not meet your expectations and that our team did not provide the warm and accommodating service that all our guests deserve. We also regret the condition of your room, including cleanliness, missing amenities, and maintenance issues, as well as the disturbance in the corridors. Please be assured that your comments have been shared with our Front Office, Housekeeping, and management teams to ensure that these matters are addressed immediately. We take your feedback seriously, and steps will be taken to improve our service, communication, and room standards. We deeply regret that your experience was disappointing, particularly at a time when you needed rest and comfort. We hope to have the opportunity in the future to restore your confidence in our hotel and provide the high standards of service that Mövenpick is known for. Kind regards,

Customer review rating 3.5/5

Brasileiroa P. F. Business - Confirmed reviews ALL

Good, staff is nice, close to airport, gym is great. Downside: there was a barbecue whose smell was everywhere

Dear Mr. P. F., Thank you for sharing your feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. We are pleased to hear that you enjoyed our convenient location, gym, and the friendly service from our team. We apologize for the inconvenience caused by the barbecue smell in the pool area. Your comments have been shared with the relevant departments to ensure this is managed better in the future and does not affect our guests’ experience. We appreciate your loyalty as an ALL – Accor Live Limitless Diamond member and hope to welcome you back soon for an even more enjoyable stay. Warm regards,

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Other web-users rate our hotel

  • 929 reviews 9.1/10 Location
  • 1,241 reviews 7.1/10 Room
  • 1,867 reviews 8.8/10 Service
  • 11 reviews 9.4/10 WiFi
  • 541 reviews 6.7/10 Cleanliness
  • 441 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.