Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,231 reviews

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51st corner Casablanca Street, Al Garhoud, P.O. Box 30880, 30880 Dubai, United Arab Emirates

Description

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Some rooms feature city or pool views, with options for a balcony and pool access.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Our accommodation(s)

Hotel location

Mövenpick Grand Al Bustan Dubai

51st corner Casablanca Street, Al Garhoud, P.O. Box 30880
30880 Dubai
United Arab Emirates

GPS:25.2480387, 55.3453552

Telephone
Fax +971 4 282 8100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,231 reviews

Customer review rating 5.0/5

Firdows A. K. Families - Confirmed reviews ALL

Had a delightful stay here

Dear Firdows A. K., Thank you very much for your kind feedback. We are delighted to hear that you and your family enjoyed your stay and appreciated the upgraded room. It is wonderful to know that every aspect of your experience from booking and check-in to accommodation, cleanliness, and our team’s service met your expectations. Your perfect ratings and recommendation mean a lot to us and motivate our team to continue delivering exceptional guest experiences. We look forward to welcoming you back to Movenpick Grand Al Bustan Dubai for another comfortable and memorable stay. Warm regards, Management Team

Customer review rating 0.5/5

Ali M. A. A. Solo - Confirmed reviews ALL

I don't wanna talk about it

Dear Ali M. A. A., Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. Your comments indicate that several aspects of your stay, including accommodation, check-in, team service, and WiFi, caused frustration, and we sincerely apologize for any inconvenience this may have caused. Please be assured that your feedback has been shared with the relevant departments, and we are taking steps to address and improve these areas to ensure A. better experience for our guests in the future. We take all comments seriously and are committed to enhancing our services and overall guest satisfaction. We would greatly appreciate it if you could share more details about your experience, as this will help us better understand the issues you faced and implement meaningful improvements. Your input is invaluable to us, and we are fully committed to learning from your feedback so that we can ensure A. much more comfortable and enjoyable stay for all our guests in the future. Warm regards, Management Team

Customer review rating 5.0/5

Timon H. Solo - Confirmed reviews ALL

Imagine an old school 5 star hotel, giving you The Shining vibes but in a beautiful nostalgic way.

Dear Timon H., Thank you very much for your unique and wonderful feedback. We are truly delighted to know that you had such an enjoyable stay and appreciated the distinctive character and nostalgic charm of our hotel. Your description of the experience as an “old school 5-star hotel with a beautiful nostalgic feel” is especially meaningful to us, as we take great pride in maintaining a classic atmosphere while delivering high standards of comfort and service. We are also grateful for your perfect ratings across all areas, including our team, cleanliness, and overall experience. Your recommendation is highly valued and truly appreciated. It was a pleasure having you with us, and we look forward to welcoming you back again for another memorable stay. Warm regards, Management Team

Customer review rating 3.0/5

Abdelrahma A. I. Couples - Confirmed reviews ALL

*We didn't find refrigerator :( *Not well equipped with slippers ect .. only for one person, despite that we were couples as per booking *Our stay last only 4 hours.

Dear Mr. Abdelrahma A. I., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconvenience you experienced, especially as your visit was short and should have been as comfortable as possible. We regret that the room setup did not meet your expectations, particularly regarding the amenities for two guests. Please accept our apologies for the oversight in providing items such as slippers, and rest assured this will be addressed with our housekeeping team to ensure proper room preparation based on occupancy. Regarding the refrigerator, kindly note that all our rooms are equipped with a minibar refrigerator, which is placed inside the cabinet/closet. We apologize if this was not clearly visible or communicated during your stay. We are also sorry to hear about the WiFi experience and will share your feedback with our technical team for improvement. At the same time, we appreciate your positive comments regarding cleanliness, accommodation, and our team, which is encouraging for us. Your feedback is very valuable, and we will use it to improve our services and ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you again for a much better stay in the future. Warm regards, Management Team

Customer review rating 4.5/5

Aleksandr I. T. Solo - Confirmed reviews ALL

The main reason I. booked this hotel was that it is within walking distance of the tennis stadium and I. didnt have many other expectations. But I. was wrong! The place is well kept, staff is very friendly and helpful (except one annoying woman offering perfume samples), my room was huge, the food was good and swimming pool was a great addition to my stay! So, if you are a tennis fan or looking for a great hotel near dxb - this place is my go-to spot for you!

Dear Mr. Aleksandr I. T., Thank you very much for your fantastic review and for choosing to stay with us. We are delighted to know that your visit exceeded your expectations and that you had such an enjoyable experience overall. It is wonderful to hear that our location near the tennis stadium was convenient for your plans, and even more rewarding to know that you appreciated our spacious rooms, cleanliness, food offerings, and pool facilities. Your kind words about our team being friendly and helpful truly mean a lot to us and will be shared with everyone. At the same time, we sincerely apologize for the inconvenience caused by the unsolicited perfume offering. Please rest assured that your feedback has been noted, and we will address this internally with the Shop Owner to ensure a more comfortable and uninterrupted guest experience. We are also pleased to see your positive ratings across most areas, and we will continue working on enhancing our breakfast selection to make it even better. Thank you once again for your recommendation and it truly means a lot to us. We look forward to welcoming you back for another great stay in the near future. Warm regards, Management Team

Other web-users rate our hotel

  • 1,005 reviews 9.1/10 Location
  • 1,345 reviews 7.2/10 Room
  • 1,889 reviews 8.6/10 Service
  • 13 reviews 8.2/10 WiFi
  • 569 reviews 6.5/10 Cleanliness
  • 483 reviews 7.9/10 Breakfast

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