Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating (ALL Rating) 4.4/5 1,102 reviews

Mövenpick Grand Al Bustan Dubai - Image 1
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Mövenpick Grand Al Bustan Dubai - Image 4

Description

Hotel extras

  • Prime Dubai location, just 5 minutes from DXB and close to key business hubs.

  • Host unforgettable events for up to 1,500 guests in Dubai's iconic ballroom.

  • Diverse dining experiences, from Thai and Asian to Middle Eastern favourites.

  • Sustainable Friendly Hotel - Green Key Certified, 2025-2026

  • Relax, recharge and reconnect with wellness, family and leisure experiences.

Our accommodation(s)

Book this hotel
Room 1

Our stylish Classic Room boasts stunning city views. 34sqm in size, this room features two queen-size beds ideal for families or couples. Offers a working desk, a separate bathroom with luxurious amenities, coffee or tea making facilities and free Wifi.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 34 m² / 365 sq ft
  • Bedding 2 x Queen size bed(s)
  • Views: City View
  • Accessible room

Our Deluxe Room features a balcony or terrace with some rooms having direct access to the swimming pool. Offers city or pool views, this modern and chic room boasts a king-size bed , working desk and a separate bathroom ideal for individuals or couples.

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Our Deluxe Room features a balcony or terrace with some of the rooms having direct access to the swimming pool, offers city or pool views, this modern and stylish room boasts 2 queen size beds, a desk and separate bathroom with luxurious amenities.

  • Views:

    City View or Pool side

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Room with 1 King bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Our elegant Executive Rooms are 34sqm in size and feature city views, a comfortable king-size bed and a separate bathroom with luxurious amenities. Guests staying in this room enjoy special benefits and an exclusive access to the Executive Lounge.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Room with 1 Twin bed. Free WIFI, safe, coffee & tea making facilities and bathroom with bath or shower.

  • Views:

    City View

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Set on the higher floors of the hotel, Executive Rooms are a perfect choice for every business or leisure traveller. Features 2 queen size beds and a range of benefits including exclusive access to our Executive Lounge and 3 hours free meeting room hire.

Max. number of persons
3
Area
From 34 m² / 365 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

* Premium Executive Room offers 43sqm of space and boasts ceiling to floor windows, a private balcony and a separate bathroom with luxurious amenities. Guests staying in this room type enjoy exclusive access to the Executive Lounge.

Max. number of persons
3
Area
From 43 m² / 462 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Deluxe Suite with 1 double bed

The Deluxe Suites are tastefully decorated with 76sqm in space. Boasting city views from the panoramic windows, separate living and bedroom areas. Guests staying in this suite can enjoy the benefits of the Executive Lounge.

Max. number of persons
4
Area
From 76 m² / 818 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Executive Suite with 1 double bed

The elegant Executive Suites are 85sqm and feature city or pool views, a comfortable king-size bed, luxurious in room amenities, exclusive access to the Executive Floor with private check in and check out and complimentary breakfast.

  • Views:

    City View

Max. number of persons
4
Area
From 85 m² / 914 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Suite

Presidential Suite

The luxurious Presidential Suite features a flexible living and dining room, entertainment and working spaces, a master bedroom with a plush king size bed, exclusive access to the Executive Floor with private check-in and check-out, and airport transfers.

  • Views:

    City View

Max. number of persons
4
Area
From 270 m² / 2906 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Children's TV Channels
  • DVD player
  • Music TV channels
  • Satellite/cable colour TV
  • 43'/109 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Trouser press
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mövenpick Grand Al Bustan Dubai

51st corner Casablanca Street, Al Garhoud, P.O. Box 30880
30880 Dubai
United Arab Emirates

GPS:25.2480387, 55.3453552

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • DXB Additional charge
  • DXB Additional charge
  • DUBAI AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 279 rooms
  • 3 rooms for people with reduced mobility
  • 88 connecting rooms
  • 223 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Russian
  • Thai

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Late Checkout

Porter

  • Porter

Catering

4 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Express available at any time
  • Express
  • Buffet
  • Buffet
  • Breakfast à la carte

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children

Well-being

Kids & Adult Swimming Pool Area

  • Outside
  • On site

Flow Health Club & Wellness

  • On site
  • Jacuzzi/Whirlpool bath
  • Massage

Tennis

Sports and leisure

Squash court

  • Nearby

Tennis

  • Nearby

Squash court

  • On site

Tennis

  • On site
  • On site
  • Indoor parking
  • Private

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

Embark on a Thai culinary journey at Bambooda, where warm hospitality meets exotic flavours and innovative cooking. Crafted by our skilled chefs, the menu showcases classic tropical dishes and now features a selection of Asian Fusion cuisine.

Book

Set underneath the architectural splendour of the domed atrium and commanding the most idyllic spot, Vinci Dolci is a perfect venue in which to have a meeting and seal a deal. A selection of sandwiches, gelato, salads, cakes and snacks are served all day.

Translated from Arabic as 'the place', Makan is an all-day dining restaurant and most certainly the place to enjoy cuisines from around the world. Located at the hotel's lobby level the restaurant is designed around a central buffet and cooking station.

Join us at Taky Lounge located on the first-floor of the hotel to soak up city views and unwind. Offering al-fresco dining options for guests relaxing by the pool-side or those wanting to enjoy a refreshing drink post work-out or post-business meeting.

For our guests to stay on top of their fitness regime, Flow Health Club and Wellness provides an extensive range of leisure facilities including; a fully equipped gymnasium with cardiovascular and free weight areas, two fitness studios, tennis and squash.

Once in a lifetime occasions command a venue that wows guests, service that surpasses expectations and a team that can turn your celebration into magical moments as you begin your happily ever after journey together.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,102 reviews

Customer review rating 5.0/5

Dean D. S. Couples - Confirmed reviews ALL

Dear Dean, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the comfort and spaciousness of our rooms. Your comments are valuable to us, we hope to welcome you back soon for another comfortable stay. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 0.5/5

Janie C. O. Couples - Confirmed reviews ALL

Dear Ms. O., Thank you for your feedback regarding your stay with us. We would like to inform you that pest control was conducted on October 10th, prior to your arrival on October 11th. Following your departure on October 12th, the room was occupied by another guest, and no complaints of bed bugs have been reported before or after your stay. Nevertheless, we take such matters very seriously and have already initiated a comprehensive inspection and treatment of the room to address your concerns. We apologize for any discomfort you experienced and appreciate you bringing this to our attention. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Charmaine L. P. V. Business - Confirmed reviews ALL

Dear Charmaine, Thank you for sharing your wonderful feedback about your stay with us. We are delighted to hear that the food, customer service, and our team members Ruby, Shameer, and Mr. Taher contributed to making your experience perfect. We look forward to welcoming you and the Millionaires Mind Intensive Dubai crew again soon. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Zogalou F. Y. Business - Confirmed reviews ALL

Dear Zogalou, Thank you very much for your positive review of Mövenpick Grand Al Bustan Dubai. We are delighted to hear that you enjoyed your stay with us. Please do not hesitate to contact us directly for any future visits. We look forward to welcoming you back soon. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 4.5/5

Douglas P. W. C. Business - Confirmed reviews ALL

Dear Douglas, We appreciate your positive feedback about out F&B Department. It is wonderful to know you felt supported and helped during your visit. Kindly reach out to us directly for your next stay to benefit from the best available rates. Sincerely, Kamila Siedlecka Hotel Manager

Dear Dean, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciated the comfort and spaciousness of our rooms. Your comments are valuable to us, we hope to welcome you back soon for another comfortable stay. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 0.5/5

Janie C. O. Couples - Confirmed reviews ALL

Would never recommend and thinking of posting on google reviews,lets see if you actually read your reviews Room 234 we stayed and woke up to bed bights and multiple sores,terrible experience and something that has dramatically ruined my holiday. We travelled all over the world and this trip to the Maldives encountered zero bights,until we stayed in your hotel…not impressed Advised emirates who placed us with you and awaiting feedback

Dear Ms. O., Thank you for your feedback regarding your stay with us. We would like to inform you that pest control was conducted on October 10th, prior to your arrival on October 11th. Following your departure on October 12th, the room was occupied by another guest, and no complaints of bed bugs have been reported before or after your stay. Nevertheless, we take such matters very seriously and have already initiated a comprehensive inspection and treatment of the room to address your concerns. We apologize for any discomfort you experienced and appreciate you bringing this to our attention. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Charmaine L. P. V. Business - Confirmed reviews ALL

As to my review we are part of millionaires mind intensive dubai crew the food is excellent the customee service is amazing from bellboy to reception to restaurant and events staff.Commending Ruby Shameer and Mr Taher youve made our stay perfectly accomodated.

Dear Charmaine, Thank you for sharing your wonderful feedback about your stay with us. We are delighted to hear that the food, customer service, and our team members Ruby, Shameer, and Mr. Taher contributed to making your experience perfect. We look forward to welcoming you and the Millionaires Mind Intensive Dubai crew again soon. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Zogalou F. Y. Business - Confirmed reviews ALL

familial

Dear Zogalou, Thank you very much for your positive review of Mövenpick Grand Al Bustan Dubai. We are delighted to hear that you enjoyed your stay with us. Please do not hesitate to contact us directly for any future visits. We look forward to welcoming you back soon. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 4.5/5

Douglas P. W. C. Business - Confirmed reviews ALL

Very supportive and helpful from your F&B

Dear Douglas, We appreciate your positive feedback about out F&B Department. It is wonderful to know you felt supported and helped during your visit. Kindly reach out to us directly for your next stay to benefit from the best available rates. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 4.0/5

A. R. A. K. Business - Confirmed reviews ALL

Room cleaning is still to be streamlined

Dear A. R., We appreciate your comments and are glad you had a comfortable stay. We acknowledge your point about the room cleaning and are actively working to improve this aspect to ensure better experience. Should you plan another visit, please contact the hotel directly to avail from the best available rates. We appreciate your feedback and hope to see you soon. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Luke S. K. Business - Confirmed reviews ALL

Lovely hotel

Dear Luke, Thank you very much for your kind words about your recent stay at our hotel. We are delighted to hear you enjoyed your time with us. We look forward to welcoming you back soon. Please do not hesitate to contact us directly for any future reservations or assistance. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Sarah J. W. Couples - Confirmed reviews ALL

After an 8 hour flight, with another 24 hours of travelling ahead of us, our 6 hour layover at Mövenpick Dubai was incredible. Rubie and Clement on reception were absolutely lovely and so kind, and the beautiful complimentary chocolates were just such a treat. The room was meticulously clean and indulgent. Their hair and body care line is absolutely amazing, so I’m trying to get my hands on the Yuni shampoo and conditioner as I write. My hair has never felt softer!!!! If you want an indulgent treat near the airport…pick Movenpick!!!! Absolute 5 stars, and the staff are absolutely, incredibly amazing.

Dear Sarah Thank you very much for sharing your positive experience at Mövenpick Grand Al Bustan Dubai. We are delighted to hear that Rubie and Clement made your stay memorable and that you enjoyed the complimentary chocolates and our hair and body care products. It is wonderful to know that our team and facilities contributed to making your layover comfortable. We hope to welcome you again soon for another indulgent stay. Best regards, Kamila Siedlecka Hotel Manager

Customer review rating 2.0/5

Bashar S. A. A. Business - Confirmed reviews ALL

The room was spacious, when we came to the room , one of the towels was wet and used , and when we called the reciption her response was cold , she did not apologize for this mistake . The second thing is water bottles in the room. You dont offer enough water and to avoid keep asking for water every now and then i ended up buying it from talabat . Water should be provided fairly in the room !

Dear Bashar, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the wet towel and the response you received from our reception team. This is not the standard of service we strive to provide. Regarding the water bottles, we appreciate your suggestion and will review our current provision to ensure guests have sufficient supply. We hope to welcome you back to our hotel very soon! Please do not hesitate to contact us directly for your future stay. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 4.0/5

Akram M. Z. Business - Confirmed reviews ALL

It's great; however food wise should be reconsidered.

Dear Akram, Thank you for sharing your feedback regarding your stay with us. We are pleased to hear you found your stay calm and enjoyable. We appreciate your comments about the food and will certainly take them into consideration as we continuously strive to improve our services. Should you have any specific suggestions, please feel free to share them. We hope to welcome you back in the future. Kind regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Nourhan E. A. M. Couples - Confirmed reviews ALL

Very good location, it is near to the airport and the is so nice and clean The service is very good And the hospitality is amazing

Dear Nourhan, We appreciate your positive feedback about our convenient location near the airport and our service quality. It is wonderful to know that our hospitality met your expectations. We hope to have the pleasure of hosting you again soon. Do not hesitate to reach out to us directly for your next visit. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 4.5/5

Steven A. G. Couples - Confirmed reviews ALL

Can’t fault it, short taxi ride from airport, clean rooms, friendly staff

Dear Steven, Thank you for your kind words regarding our location, cleanliness, and staff. We are delighted to hear you had a pleasant experience. We look forward to welcoming you back soon. Please feel free to contact us directly for any future stays. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 4.0/5

Mohammad Z. H. A. Families - Confirmed reviews ALL

Very nice, but breakfast, lunch needs improvement

Dear Mohammad, Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location convenient and the hotel very nice. We appreciate your comments about breakfast and lunch and will work on improving these areas. We hope to welcome you back soon. Please feel free to contact us directly for any future stays. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 5.0/5

Nastacia K. Families - Confirmed reviews ALL

Everyone was so warm, kind, friendly, and so very helpful. We felt like we were in luxury, we felt special, almost like we were celebreties. Thank you kindly for the wonderful experience. Although everyone was great, a special mention to Stella who checked us in, she was so wonderful.

Dear Nastacia, Thank you very much for your kind words. We are delighted to hear that you had an amazing experience and that our staff made you feel warm, welcomed, and special during your stay. It is wonderful to know you felt like you were in luxury and well cared for. A special thanks for mentioning Stella; I will be sure to share your compliments with her. We look forward to welcoming you back for another exceptional stay. Kind regards, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Malika B. Families - Confirmed reviews ALL

Excellent customer service , friendly staff

Dear Malika, We appreciate your positive feedback regarding our clean and spacious accommodations and excellent customer service. Should you plan another visit, please feel free to reach out to us directly. We are always here to assist you. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 5.0/5

Rashid D. Couples - Confirmed reviews ALL

One of the best services

Dear Rashid, Thank you for your kind words about our service. Please do not hesitate to contact us directly for any future stays. We look forward to welcoming you again. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 2.0/5

Abdirashid I. A. Business - Confirmed reviews ALL

The room looked clean on arrival, but over the course of my stay I noticed several issues that need serious attention. Housekeeping sometimes left the trash in the bin even after cleaning the room, and when my slippers got dirty and I put them in the bin, they were not replaced. I also left my laundry bag at the door with the form filled out and signed, yet it wasn't collected, and I would come back at night to find it still there. When items were picked up, the laundry team never called back or returned them as expected, and at times no one answered the phone during working hours. The towels also had a noticeably bad smell. First floor SYSTEM is seriouslhy broken The biggest problem was the noise. For three nights, guests in the neighbouring rooms were shouting late at night and I couldn't sleep. The walls felt so thin it was as if there was nothing between the rooms, and security never came to deal with it. On a positive note, the restaurant, reception and security teams were all fantastic and a real credit to the hotel. My suggestion would be to bring in a mystery guest for a week to experience these issues firsthand. I do the same at my hospital, where we send a "mystery patient" to assess our service, and it has been very effective.

Dear Abdirashid, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced with housekeeping, laundry service, noise disturbances, and the condition of the towels. Your comments have been forwarded to the relevant departments for immediate attention. Please do not hesitate to contact us directly for any future stays so we can ensure a more comfortable experience. We appreciate your positive remarks about our restaurant, reception, and security teams. Sincerely, Kamila Siedlecka, Hotel Manager

Customer review rating 4.5/5

Rachid S. A. Families - Confirmed reviews ALL

the beds where wide and very confortable which i like most, its Well located also in the heart of the city , the reception is good , it has many resturant insode it, the Valet parking v good ... i cannot say anymore

Dear Rachid, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to hear that you enjoyed the comfortable beds, convenient location, and our reception and valet parking services. Please do not hesitate to contact us directly for any future stays. We look forward to welcoming you back. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 5.0/5

Nabil J. M. A. T. Families - Confirmed reviews ALL

very clean, and convenient

Dear Nabil, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our hotel clean and convenient. Please do not hesitate to contact us directly for any future stays. We look forward to welcoming you back. Sincerely, Kamila Siedlecka Hotel Manager

Customer review rating 4.5/5

Cyrillus J. C. G. W. Business - Confirmed reviews ALL

Super service

Geachte gast, Hartelijk dank voor uw positieve beoordeling. We zijn blij te horen dat u tevreden bent met onze locatie, service en kamers. Aarzel niet om direct contact met ons op te nemen voor uw toekomstige verblijven. Wij staan graag voor u klaar. Met vriendelijke groet, Kamila Siedlecka Hotel Manager

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