Dear Ms. L., Thank you very much for your wonderful feedback and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you enjoyed your stay and appreciated our beautiful hotel, comfortable accommodation, cleanliness, and the helpful and friendly service provided by our team. It is especially pleasing to see that every aspect of your experience, including breakfast, Wi-Fi, booking experience, and our sustainability initiatives, received your highest rating. Thank you also for your loyalty to ALL Accor. Your kind feedback is a great encouragement to our entire team, and we look forward to welcoming you and your friends back to Mövenpick Grand Al Bustan Dubai for another comfortable and memorable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. E., Thank you very much for your kind words and for your perfect 100/100 rating and 10/10 recommendation. I am delighted to know that you thoroughly enjoyed your stay and that the warm welcome and service provided by our team contributed to making your experience memorable. Your generous wishes for our team are sincerely appreciated and mean a great deal to us. Thank you also for your continued loyalty to ALL Accor. We truly value your choosing Mövenpick Grand Al Bustan Dubai and look forward to welcoming you back for another comfortable and memorable stay. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. A. A. A., Thank you sincerely for your wonderful and thoughtful feedback. It is especially rewarding to know that you chose to extend your stay and have already booked a further week, with our people being the main reason behind your decision. I am delighted by your kind recognition of Shabaz, our Security team, Housekeeping, Front Desk team, and Jan from our Lifeguard team. Your appreciation of the care shown in returning your mobile phone and the consistent support provided by our colleagues is truly meaningful, and I will ensure your kind words are shared with them. I also appreciate your constructive feedback regarding the room lighting, bathroom facilities and Wi-Fi connection speed. These are valuable observations, and I will share them with the relevant teams as we continue working to improve the guest experience. Your comment that mistakes can happen, but that genuine effort and the way we treat our guests make the difference, is something we greatly value. We would be pleased to hear your further feedback directly and use it constructively. Thank you once again for your trust and for choosing to stay with us for longer. We look forward to welcoming you for many more stays and continuing to earn your confidence. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. F., Thank you for sharing your detailed feedback following your stay at Mövenpick Grand Al Bustan Dubai. I am pleased to know that you enjoyed your room and that our Reception team, particularly Rubie, made a positive impression. However, I sincerely regret that other aspects of your experience did not reflect the level of hospitality we strive to provide. I am particularly concerned by your experience during breakfast. Being asked to move tables while already enjoying your meal, with the explanation that the table was preferred by a regular guest, was not an appropriate way to make you feel welcomed and valued. I fully understand your disappointment, and I apologize for the manner in which this was handled. I will personally share this feedback with the Food & Beverage team to reinforce the importance of treating every guest with the same level of courtesy and respect. I also regret that our dining experience and overall service did not meet your expectations. Your comments will be reviewed with the relevant teams to ensure we learn from this experience. Thank you again for your candid feedback, and please accept my sincere apologies for the shortcomings during your stay. I hope we will have the opportunity to restore your confidence in us and provide you with the five-star experience you rightly expect. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr J., Thank you for taking the time to share your feedback following your recent stay with us. It is a pleasure to know that you found our team helpful and friendly, and that you appreciated the quiet atmosphere, convenient facilities, and access to our pool, restaurant, and other services. Your kind comments regarding our team and your smooth arrival and departure are especially appreciated. At the same time, I would like to sincerely acknowledge your observation regarding some aspects of the room being tired. As Hotel Manager, I take ownership of this feedback, and I am grateful that you have brought it to our attention. Maintaining our rooms to the standards our guests expect is a priority, and your comments will be shared with the relevant teams as we continue to identify areas where improvements are needed. We greatly value your overall positive impression of your stay and your recognition of the efforts of our colleagues. I hope we will have the pleasure of welcoming you back in the future and providing you with an even more comfortable and enjoyable experience. Warm regards, Kamila Siedlecka Hotel Manager

Dear Ms. Vishani, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. I am pleased to know that, despite your short stay, you found your experience comfortable and that everything was generally good. We truly appreciate your positive comments regarding your accommodation and the overall experience. At the same time, I would like to sincerely apologize that your arrival experience did not fully meet our service standards. I am particularly concerned to learn that you found the interaction with our receptionist to be less courteous than expected. A warm, welcoming, and professional approach is fundamental to the experience we strive to provide, and I take ownership of this feedback. I will ensure that your comments are shared with the Front Office team so that we can reinforce the importance of courteous and attentive guest engagement. Thank you again for bringing this to my attention. Your feedback helps us identify where we can improve, and I hope we will have the opportunity to welcome you again for a longer stay and provide you with the seamless experience you deserve. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. M., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. It is a particular pleasure to read that our hotel has been your favourite location since 2000 and that you were happy to return and experience the hotel under our new management. We truly value the trust and loyalty you have shown us over so many years, and it is an honour to continue welcoming you back. I am delighted to know that you found your stay excellent and comfortable, and that our service and facilities met your expectations. Your generous scores for our accommodation, cleanliness, team, breakfast, dining experiences, and in-room dining are greatly appreciated and will certainly be shared with our colleagues as recognition of their efforts. As a hotel management team, we are committed to building on the strong heritage of Mövenpick Grand Al Bustan while continuously improving the guest experience. Your feedback is especially meaningful to us because it comes from a guest who has known and appreciated the hotel for many years. We are also grateful for your 10/10 recommendation. It is wonderful to know that, after all these years, you continue to enjoy returning to our hotel and appreciate the hospitality we strive to provide. Thank you once again for your continued trust and for allowing us the opportunity to welcome you back. We look forward to your next visit and to creating many more memorable experiences for you at Mövenpick Grand Al Bustan Dubai. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. M., Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay at Mövenpick Grand Al Bustan Dubai. I am delighted to know that you had a fantastic overall experience and that you found our team professional and attentive. Your generous recognition of Ms. Sushmita from Security and Mr. Shamim from Maintenance is particularly appreciated. I will personally ensure that your kind words are shared with both of them and the wider team. Their prompt response to the safe box issue is exactly the level of ownership and responsiveness we expect from our colleagues. I also sincerely appreciate the constructive observations you have shared regarding our facilities and engineering areas. Your comments on the lobby finishes, Makan Restaurant, corridor lighting, connecting-room door, and acoustic insulation are valuable from both a guest-experience and long-term asset-management perspective. I have taken note of these points and will share them with our Engineering and relevant operational teams for assessment and appropriate follow-up. Where immediate maintenance or touch-up opportunities can be addressed, we will look into them, while the larger enhancement suggestions can certainly be considered within our longer-term refurbishment and CAPEX planning. Your recommendations regarding sustainability are equally valuable. We are pleased that you recognized our efforts to reduce conventional single-use plastics, and I appreciate your suggestions concerning reusable water solutions, smart lighting, HVAC optimization, waste segregation, food-waste reduction, local sourcing, and water conservation. These are meaningful considerations that support our ongoing efforts to improve our environmental performance while maintaining guest comfort. What I value most about your review is that, despite identifying areas where we can improve, you made it clear that these observations did not negatively impact your stay. This balanced and constructive approach is greatly appreciated and gives us an opportunity to look beyond the immediate guest experience and continue improving the property for the future. Thank you once again for your excellent feedback and for recognizing the efforts of our team. It was a pleasure to have you with us, and I sincerely hope to welcome you back to Mövenpick Grand Al Bustan Dubai on your next visit. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Ms. Jasmine, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to know that, although your visit was brief, you found it comfortable and enjoyable. It is wonderful to hear your kind comments about our reception team, room service, and the comfort of your room. Knowing that you have stayed at several Mövenpick hotels and that we have consistently lived up to your expectations is a particularly meaningful compliment to us. I would also like to personally thank you for recognizing Monika as a special contributor to your experience. I will be sure to share your kind words with her, as such recognition is greatly appreciated by our team and is a wonderful encouragement to continue delivering genuine and attentive service. At the same time, I appreciate your overall rating of 80/100. We value every score and see it as an opportunity to understand where we can further improve and make an already comfortable stay even better. Your feedback will be taken seriously as we continue to raise our standards. Thank you once again for your loyalty to the Mövenpick brand and for recommending us. It was a pleasure to have you as our guest, and I sincerely hope we will have the opportunity to welcome you back for a longer stay and make your next experience truly exceptional. Warm regards, Kamila Siedlecka Hotel Manager

Dear Mr. Hassan, Thank you for taking the time to share your positive feedback and for rating your experience with us. I am delighted to know that your stay provided a comfortable break after your long journey and that you found your arrival, accommodation, cleanliness, breakfast, and departure experience to a high standard. It is particularly encouraging to see your perfect rating for our team and your 10/10 recommendation of the ALL Accor loyalty programme. We are also pleased that you felt well recognized and looked after as an ALL Gold member. Guest recognition and personalized service are important to us, and your feedback is a great encouragement to the team. We truly appreciate your trust in Mövenpick Grand Al Bustan Dubai and look forward to welcoming you and your family again on your next visit to Dubai. Warm regards, Kamila Siedlecka Hotel Manager