Mövenpick Grand Al Bustan Dubai

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Mövenpick Grand Al Bustan Dubai

Customer review rating (ALL Rating) 4.0/5 775 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Our guest rooms offer city and pool views, some with a balcony and direct access to the pool.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Hotel location

Mövenpick Grand Al Bustan Dubai

Casablanca Road, Al Garhoud, Dubai Airport
30880 DUBAI
United Arab Emirates

Telephone +971 4 282 0000

Fax +971 4 282 8100

Contact email

  • BUSS:  T3 Dubai International Airport

  • METR:  Green Dubai International Airport

  • By plane

    DUBAI AIRPORT At 2km / 1 miles - Shuttle paying

  • By train

    DUBAI AIRPORT At 2km / 1 miles

GPS:25.2480387, 55.3453552

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge

Our guest reviews

Our guest reviews for
Mövenpick Grand Al Bustan Dubai

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  775 reviews

TripAdvisor Rating  4.5/5  3,318 reviews

Certificate of excellence 2022

Good Stay overall

Customer review rating 3.5/5

Salim Solo - Confirmed reviews ALL

This hotel used to be one of the most luxurious hotels in Dubai, close to Dubai airport and one of the best with conference centres. The hotel has an old charm but the issue i can see is that the hotel needs some kind of renovation to return back the old glory days. The rooms are spacious but still very old and the bathrooms fittings are from 1990s. The overall service was good. I dined in Roda Grill which has one of the best steaks i had tried in Dubai. I visited the lobby lounge had some pastries and coffee, was not pleased with the quality of the pasties. The breakfast was ok with plenty of options.

Good airport hotel

Customer review rating 4.5/5

Kathleen Friends - Confirmed reviews ALL

Good sized rooms, clean, with good facilities. Great for a short stopover, with easy access to everything in Dubai.

Customer review rating 4.5/5

Dn T. Families - Confirmed reviews ALL

The location is good, well maintained, clean and the rooms are provided with all minimum requirements. Good ambiance.

Bad experience

Customer review rating 2.0/5

Dr H. S. Couples - Confirmed reviews ALL

Non helpful personal working in the front desk

Perfect Location and amazing staffs

Customer review rating 4.5/5

Charles D. Business - Confirmed reviews ALL

Stayed over 5 nights at one of the modern suites. It was great experience. The staffs were extremely supportive to my needs. I enjoyed the breakfast, cleaners and quick services.

Dear Mr. Charles D., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

good location

Customer review rating 3.5/5

Shan Couples - Confirmed reviews ALL

stay was good. rooms are a bit dated and small

Dear Mr. Sharneel N., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Personal service is really amazing

TripAdvisor rating 5.0/5

257guest2022 TripAdvisor review

The hotel is a little older, but the price is very good. The service was amazing. Twice the reception (beatrice) did a lot of effort and upgraded us to a suite while the hotel was really full. (We are Accor platinum) . The breakfast is nice. The “happy hour” in the lounge limited to two drinks. The pool is super nice and big. Pool bar is relaxed as well With a little breeze. Next door is the meredien village, so when you want to go out, you don’t need a taxi. Enough restaurants, daily live bands and more.

Dear 257guest2022, The team at Movenpick Grand Al Bustan Dubai is happy to see that you had a 5* great experience. Thank you for taking the time to leave such an amazing message and rating. We look forward to welcome you again in our hotel. Kind regards, Rabii Mehdi Hotel Manager

Good hotel but need an update

Customer review rating 2.5/5

Salou B. Business - Confirmed reviews ALL

The hotel is well located, near the airport, the hotel is very old need to be updated a bit, though the gym is excellent and the check in experience I had with « Beatrice » from Kenya was one of the best I have ever had, very kind, professional, smiling, interesting and funny. Believe me, after a long flight it’s quiet pleasant to have someone like Beatrice in front of you.

Dear Mr. Saliha Eddine B., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Close to airport

Customer review rating 3.5/5

Georges S. Business - Confirmed reviews ALL

Staff is very nice, the room is large but mini bar was empty... The rooms shouls be more insulated as we hear too much noise or people talking in the nearby rooms... Specially the connected rooms door. Bathroom is clear but might need some refreshing as it started to look old. Breakfast was nice and rich and staff ready to help and friendly. Check in and check out was quick and room was ready at my arrival as I did a check in online. Overall was good and fair experience.

Dear Mr. Georges S., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Well located especially for one or two nights Stopover

Customer review rating 5.0/5

Alexander S. Solo - Confirmed reviews ALL

From the moment I arrived from the Airport I got exceptional service from the Bell Boy and the Check-in Receptionist. A very smooth and service with a smile experience. The room I was allocated was what I expected and more.

Dear Mr. Alexander S., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

My overall experience in Mövenpick Grand Al Bustan is excellent

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

My overall experience in Mövenpick Grand Al Bustan is excellent, and I wish to stay again soon.

Dear Mr. Hassan Musa Y., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

Bad Stay

Customer review rating 2.0/5

Marcus Business - Confirmed reviews ALL

I booked on the website a room with Pool View, i ended up with a room with Highway view. (I was too much on the hurry for other calls to be able to come back again downstairs and argue about the room). The room looked old style. The carpet looked old and had stains in some place. The furniture looked so old style. I had no bathrobe. I'll pass on about the furniture. The worst was the noise from the cars outside when trying to sleep. The bed was also hard.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Run down and dirty

Customer review rating 1.0/5

David J. Business - Confirmed reviews ALL

Room had a disinfect sign on the door but there was food stuck on the carpet with hair along with hair in the bath. We it was complained about they simply said we will let housekeeping know As a platinum member there was zero recognition

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Easy Stay

Customer review rating 5.0/5

Jodi Friends - Confirmed reviews ALL

Had a long layover, this hotel was easy to get to and the staff was very helpful!

Dear Ms. Y., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

Nothing to do with Accor hotel brands!

Customer review rating 1.0/5

G. L. Families - Confirmed reviews ALL

Very slow check in despite that it was done 2 days back online! Why? The priority aign for members never respected and no one asks you how they can help! Staff completely lost when it comes to Diamond member status. Lounge was closed but proposed to gave tge happy hour in the steak house. A big mess to get a drink, nany people were called and checked and you were sitting there embarrassed as if you were asking for a favor or bargaining! As for the newly introduced vouchers of 10Euros for Diamond members, no one knew about it and after many argues, I had to abandon because again it was embarrassing in front of other guests. What a shame!

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Nothing to do with Accor culture.

TripAdvisor rating 1.0/5

ghas2022 Families - TripAdvisor review

You feel less than an occasional Guest despite that you are a Diamond one. 25 min to check in despite that it was done online 2 days in advance. No lounge open and 10 people needs to be called ti get the approval to have a drink and appetizers in their substition restaurant. No one was aware about the newly introduced 10 Euros offered vouchers and after 30 min discussion I had to leave without using them since it was embarrassing to argue @ the reception in front of many people. Thank you for making us feel special! and please if you want to answer with a generic response stating that the feedback will allow you to serve us better in future, just keep it for you.

Dear Mr. Ghas, On behalf of our team and myself at Movenpick Grand Al Bustan Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Movenpick Grand Al Bustan. I will personally see that all points noted will be assessed and rectified immediately. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. We look forward to welcoming you back to our hotel. Kindest regards, Rabii Mehdi Hotel Manager

Very disappointed in our stay

Customer review rating 2.0/5

Brian Families - Confirmed reviews ALL

The reception staff were lovely i and I could not fault them at all. However the room I was allocated stank of smoke despite supposedly being non smoking. The carpet was dirty and stained, and 2 hours into our stay someone woke us up by knocking on the door asking if we could review the property. Not ideal when you have taken the prior 2 hours to get your baby to sleep.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rabii Mehdi Hotel Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Overall good experience, specially thanks ellissa on reception

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

Wonderful hotel! Great service!

Customer review rating 4.5/5

Sofie Solo - Confirmed reviews ALL

This is by far the best non beach hotel I have stayed in since moving to work in Dubai. I stayed two nights and three days! Taqi on reception was fabulous, very polite and professional. My room was upgraded due to a booking error by the person I reserved with. The Deluxe room had direct access to the pool and whilst smaller than other rooms I’ve stayed in, the ease of getting to the pool area was greatly appreciated. The service in the breakfast area was amazing. Shibu cooks up a great scrambled egg, the other staff who served me whilst I was there were Farheen, Mohammad, Rendy and Charles. All of them were fabulous and so helpful. I loved their attention to detail and willingness to make your experience a good one. Jan by the poolside was attentive and made sure all the guests had what they needed. Abraham in IT support lent me a laptop and hdmi cable when my tv didn’t work. Amazing service and care! I would definitely recommend this hotel and I would have stayed longer if the prices hadn’t increased exponentially from one day to the next. If I can get another great deal, I would certainly stay again.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rabii Mehdi Hotel Manager

Have to give them 5 stars as they treated me so nicely

TripAdvisor rating 5.0/5

MargaretinParis TripAdvisor review

As a Platinum member of the Accor loyalty programme I got a very good upgrade to the suite they know I like from previous visits so I kept cancelling my reservations elsewhere and extending my stay as the staff were all so nice to me and I felt at home. The members of staff were Aadil, Dilki, Melissa, Mohamed H, Mohammed K, Nikita, Stella, Sushil and Taqi on reception, Chandra, Lolita and Rubie in gazebo lounge, housekeepers Abbas, Dhan and Dishali, porters Hasan and Moorthy, housekeepers Abbas, Dhan and Dishali and a few more whose names I didn't get and it's thanks to all these people that I enjoyed my stay at the hotel. There were a few negative points like waiting for an hour for room service one night for just a salad and a frozen pizza. The waiter told me the chef was busy preparing suhoor as I was there during Ramadan but he should have been busy preparing my food first as he had all night to get the suhoor ready. Another night I was served faster but got the worst club sandwich I have ever had in my life, just white bread with a few things on it, hardly a club sandwich. I was not informed during the first part of my stay that the executive lounge service for Platinum members was available so I missed out on breakfast, afternoon tea and evening canapés for several days until I was told about it one evening when checking back in. Another day they couldn't find my car which I had valet parked the night before. The valet on duty told me he couldn't drive(!) and said the car was in the underground car park and I had to go with him. It wasn't there so we went to the surface car park and couldn't find it either, I was going crazy at such inefficient service. Another porter and the security guard joined in the search and we finally found the car hidden away at the end of the surface car park. Note to valet parking - write the number of the parking space and location on the ticket!

Dear Ms. Margaret, We are glad to hear that you enjoyed the service of our colleagues in the Reception, F&B and Housekeeping. I also want to thank you for your feedback regarding some shortfall in our service. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Rabii Mehdi Hotel Manager

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