Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 318 reviews

ALLSAFE approved hotel

Mövenpick Grand Al Bustan Dubai
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+ 23 Services

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Our guest rooms offer city and pool views, some with a balcony and direct access to the pool.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Hotel location

Mövenpick Grand Al Bustan Dubai

Casablanca Road
Al Garhoud
Dubai Airport
30880 dubai
united arab emirates

Tel: +97142820000

Fax: (+971)4/2828100

Check-in from 14h00

Check out up to 12h00

  • BUSS :  T3 Dubai International Airport

  • METR :  Green Dubai International Airport

  • By plane

    DUBAI AIRPORT At 2km / 1 miles - Shuttle paying

  • By train

    DUBAI AIRPORT At 2km / 1 miles

GPS :25.2480387, 55.3453552

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Room service
    • Children
    • Express
    • Express available at any time
    • Breakfast à la carte
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 279 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 88 connecting rooms
    • 223 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • French
    • Russian
    • English
    • Spanish
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Shuttle
    • DXB AIRPORT Additional charge
    • DXB Additional charge
    • DXB Additional charge
    • DUBAI AIRPORT Additional charge
  • Movenpick Grand Al Bustan
    • On site
    • Private
Well-being
  • Anees
    • Outside
    • On site
  • FLOW HEALTH CLUB AND WELLNESS
    • On site
    • Massage
    • Jacuzzi/Whirlpool bath
Boutiques/shopping
  • Beauty salon
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Outdoor playground for children

Our accommodation(s)

Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 143

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Mövenpick Grand Al Bustan Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

318 reviews

TripAdvisor Rating 4.5/5

3,179 reviews

GOOD STAY

Customer review rating 5.0/5

S. Couples - 23/11/2021 Confirmed reviews ALL

It was a wonderful stay, many thanks to the front desk manager khaladi that he he was really on the top of all our prob and resolved professionally. Definitely we will come back .

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Excellent Experience

Customer review rating 4.5/5

Mohamed A. Business - 23/11/2021 Confirmed reviews ALL

staff are very friendly , food quality is exceptional especially Wed (Sea food day)

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 2.5/5

Colm Families - 22/11/2021 Confirmed reviews ALL

Hotel was fine but our booking was not there when we arrived. So instead of two rooms we paid for, we were shoved into one room. We got no compensation for this.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Generous treatment

Customer review rating 5.0/5

Dr. F. C. Solo - 22/11/2021 Confirmed reviews ALL

I have stayed in the hotel before but this time, I was treated especially well with an upgrade into a lovely and spacious junior suite. As always, the facilities were very comfortable and the service excellent. In spite of a busy weekend period, the front desk staff were especially ind and went out of their way to satisfy their clients' needs. And the food was excellent.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

superb service ,location and room

Customer review rating 5.0/5

Jan -. W. Business - 22/11/2021 Confirmed reviews ALL

was looking for a hotel near the airport and choose this one as often Accor hotels have a certain standard for each brand . With checkin asked for a room as booked and was difficult as the hotel was fully booked. Got a upgrade which was a super nice room !! The hotel is near many nice restaurants and airport is around the corner. Check out easy and quick, all together a smooth and comfortable choice

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Excellent staff, spacious room

Customer review rating 4.0/5

Ac Solo - 21/11/2021 Confirmed reviews ALL

Pros: Location right next to the airport There's a tennis academy within the hotel, you can take lessons from ProStyle Academy (which were amazing!) Pool gets sun for most of the day Staff are fabulous and go above and beyond (special mention to Sterre and Rinsu) Room is well-appointed Pool food menu is very reasonable, especially by Dubai standards Cons Restaurant selection is limited, especially if you would like a cocktail There are not enough outlets next to the bed, I had to go through a lot to be able to charge 2 phones and 2 laptops. Rooms have no real view, many are very dark

Dear Ms. H., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Excellent

Customer review rating 5.0/5

Salviour C. Solo - 21/11/2021 Confirmed reviews ALL

I will surely comeback and invite more friends about your good ser

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good location

Customer review rating 4.5/5

Anonymous Couples - 20/11/2021 Confirmed reviews ALL

The hotel is very well located for the airport and the pool is great. Staff are friendly, courteous and helpful. Our room was a little tired, but comfortable.

Dear Ms. P., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

the hotel very well located near to the airport and to the downtown and to some of the famous malls.

Customer review rating 5.0/5

Sultan H. Friends - 19/11/2021 Confirmed reviews ALL

very big thanks to the manger Khaladi mohammed at the reception that he resolve all my issues and make my stay memorable definitely i will return to the hotel next time .

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Perfect choice

Customer review rating 5.0/5

Amira A. Families - 19/11/2021 Confirmed reviews ALL

We had a wonderful experience at Movenpick Grand Al Bustan Dubai. The service was exceptional as well. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! I would like to indicate the name of each. Thank you so much! Everything was fantastic for our stay. Also I would like to mention that they were extremely accommodating and allowed us to check in early at like 10am and upgraded our room for all nights instead of 2 for Accor Platinum members - Special thanks goes to the night shift Manager. Definitely recommend to visitors.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Outstanding customer service

Customer review rating 5.0/5

Volker M. Business - 17/11/2021 Confirmed reviews ALL

Short stay for business at your hotel that I visited a few times before, always feeling welcomed and looked after by your staff. On this occasion I would like to praise your receptionist Melissa who performed an outstanding customer service going the extra mile to help me resolving urgent connectivity and telephony issues critical for my business meetings. This exceeded expectations and makes me feel looked after.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 2.5/5

John M. K. Solo - 17/11/2021 Confirmed reviews ALL

not as usual

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Well location & nice staff

TripAdvisor rating 4.0/5

dralali1990 17/11/2021 TripAdvisor review

This was my second stay in a month and my experience wasn’t changed; the hotel is getting better every time. The staff are very nice and cooperative and Mr. Mohammed Kheladi is doing an amazing to pull everything together and is leading the team patiently and professionally.Definitely I will return to the hotel soon.

Love it

Customer review rating 5.0/5

Anonymous Families - 15/11/2021 Confirmed reviews ALL

Loved every thing .... the staff the front desk .... the restaurant the food was amazing

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well located

Customer review rating 4.0/5

Javier Business - 15/11/2021 Confirmed reviews ALL

well located but too old the hotel. Needs a renovation

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

The rooms are not clean

Customer review rating 1.0/5

Abdallah M. Families - 14/11/2021 Confirmed reviews ALL

Its poor experience compared to 5 star hotel, the rooms are not clean, very old furniture, bed are smell bad

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Hospitable staff

Customer review rating 5.0/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

The hotel is well located with easy access to many roads we face no challenge to go anywhere. Metro is near too Staff is welcoming and food is tasty and delicious

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Dubai comfort stay

Customer review rating 5.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Dhabi is glowing city and Keats shining , the hotel was cozy and comfortable . Staff always welcome you and helpful From reception to banquet passing by the breakfast all was good

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

The doorman at the Lebanese restaurant should warn you about the steps before you fall flat on your face

TripAdvisor rating 4.0/5

MargaretinParis 28/08/2021 TripAdvisor review

I went to the Lebanese restaurant one night, the entrance was dark as there was a belly dancer on stage. I tripped down one step because I couldn't see anything and managed to catch myself then tripped down a second step and just managed to grab the bar, scraping my arm in the process. The doorman then finally moved to catch me when I'm flat on my face on the bar with a bleeding arm. Any hotel or restaurant guides their customers when there are steps even when it isn't dark. As usual when I arrived, there wasn't a porter in sight but a female security guard called Ugyen came out to get my luggage and later brought it to my room. As a Platinum member of the Accor loyalty programme I got an upgrade but wasn't happy when I saw that the toilet hadn't been flushed so I went back downstairs and talked to the duty manager Mohamad who gave me a decent upgrade to a suite which I was much happier with. I often get double upgrades and hotels should treat their Platinum members as nicely as they can especially when the hotel occupancy rate is low. Thanks to Mohamad giving me this upgrade, I cancelled a reservation elsewhere and extended my stay and ended up spending 4 nights there instead of just 1 night. If i hadn't got that upgrade I wouldn't have stayed longer. I have to give 5 stars to the housekeeping staff who were fantastic - executive housekeeper Corazon who came up to meet me, supervisor Sandy who made sure everything was to my liking in the suite and got me extra footstools and housekeeper Mahadev who did a wonderful job cleaning my room every day. It was a real pleasure to arrive in the evening and see what a great job he had done. I had to call engineering for a few issues, the curtain in the bedroom was hanging down and needed to be reattached, the minibar was broken and needed to be replaced and there were many light bulbs missing. The lighting system is a nightmare, either all the lights are on or they're all off so you can't read at night and if you want a more intimate atmosphere in the living room you can't switch the bright hall light off. There were no sockets by the bed so luckily I had brought an extension cable with me which is a must when you travel here as many hotels don't have sockets in the right places. The gym is probably the best one in the airport area, it's nothing fancy but has all the equipment you need for a decent workout. The pool is not so good, hexagon shape not suitable for swimming lengths and children everywhere.

Dear Ms. Margaret, Thank you for your comments following your recent visit with us at Movenpick Grand Al Bustan Dubai. With utmost regret we read about the slip and fall and sincerely hope you recovered. Measures are in place to avoid re-occurrence. Please accept our sincere apologies for the inconvenience caused. I also want to thank you for your feedback regarding our facilities and services. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Ian Rydin Cluster General Manager

Empty Hotel with Courtious Staff

TripAdvisor rating 4.0/5

KSPILLAI Business - 05/12/2020 TripAdvisor review

Its Difficult time I was one of the only 12 guest at the hotel, the staff was courteous and offered a room with a view, however there was "mashawi night" Dinner with loud music playing it didn't stop till 23:00, was it pleasant, the staff again offered to change room but it was bit tedious when you already settled in the room. over all good, value for money even the breakfast was good.

Dear Mr. Pillai, Thank you very much for your review of your recent stay with us at Movenpick Grand Al Bustan Dubai on TripAdvisor. With much regret we learnt about the noise which impacted your stay. For future visits, we have updated your profile to allocate a room away from the restaurant. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future, we remain with kind regards Ian Rydin Cluster General Manager

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