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Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating 4.3/5 129 reviews

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Mövenpick Grand Al Bustan Dubai
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+ 22 Services

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Our guest rooms offer city and pool views, some with a balcony and direct access to the pool.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Mövenpick Grand Al Bustan Dubai

Casablanca Road
Al Garhoud
Dubai Airport
30880 dubai
united arab emirates

Tel: +97142820000

Fax: (+971)4/2828100

Check-in from 14h00

Check out up to 12h00

  • BUSS :  T3 Dubai International Airport

  • METR :  Green Dubai International Airport

  • By plane

    DUBAI AIRPORT At 2km / 1 miles - Shuttle paying

  • By train

    DUBAI AIRPORT At 2km / 1 miles

GPS :25.2480387, 55.3453552

Our accommodation(s)

Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge

Our restaurants and bars

MAKAN RESTAURANT

Type of cuisine: International

Translated from Arabic as 'the place', Makan is an all-day dining restaurant and most certainly the place to enjoy cuisines from around the world. Located at the hotel's lobby level the restaurant is designed around a central buffet and cooking station.

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  • Sunday -

HIBACHI RESTAURANT

Type of cuisine: Japanese

Let our expert chefs thrill you with a dazzling dining experience at Hibachi, our Japanese restaurant. In addition to the Teppanyaki experience, guests can also enjoy creations such as sushi, sashimi and maki rolls freshly prepared at our sushi bar.

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  • Tuesday -
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GAZEBO LOUNGE

Type of cuisine: Cafe

Set underneath the architectural splendour of the domed atrium and commanding the most idyllic spot, Gazebo Lobby Lounge is a perfect venue in which to have a meeting and seal a deal. A selection of sandwiches, salads, cakes and snacks are served all day.

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BAMBOODA THAI FUSION

Type of cuisine: Thai

Embark on a Thai culinary journey that is filled with traditional hospitality, exotic flavours and innovative cooking methods at Bambooda. Created by our skilled and award-winning chefs, the menu boasts of classical dishes from the tropical region.

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday -
  • Sunday Closed

RODA GRILL

Type of cuisine: Other cooking style

Discover an intimate dining experience nothing short of magical for lovers of steak and fish at the Roda Grill. The signature steak tartare is prepared at your table and an open kitchen adds to an unmissable dining experience where service is faultless.

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MAKAN ALL DAY DINING

Type of cuisine: International

Translated from Arabic as 'the place', Makan is an all-day dining restaurant and most certainly the place to enjoy cuisines from around the world. Located at the hotel's lobby level the restaurant is designed around a central buffet and a cooking station.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

RODA GRILL AND BAR

Discover an intimate dining experience, nothing short of magical for lovers of steak and fish at the Roda Grill. The signature steak tartare is prepared at your table and an open kitchen adds to an unmissable dining experience where service is faultless.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
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  • Saturday -
  • Sunday -

ANEES POOL BAR

Join us at Anees pool bar located on the first-floor of the hotel to soak up city views and unwind. Offering al-fresco dining options for guests relaxing by the pool-side or those wanting to enjoy a refreshing drink post work-out or post-business meeting.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 143 m²

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Mövenpick Grand Al Bustan Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

129 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,114 reviews

Excellent s.

Customer review rating 5.0/5

Excellent S. Business - 31/07/2021 Confirmed reviews ALL

Very good

Dear Ms. A., We very much appreciate your comments regarding your s. at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Pool timings is good,room smells cigarette

Customer review rating 4.0/5

Marykristinebaltazar Families - 30/07/2021 Confirmed reviews ALL

I love the pool timings and breakfast. I just noticed that the room cleanliness is not perfect..I booked 4 rooms and the smells cigarette...and the toilet are not clean perfectly...

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Overall GOOD

Customer review rating 3.5/5

Kloy Business - 29/07/2021 Confirmed reviews ALL

Hotel is kinda old and needs some upgrade and maybe better light fixtures but the overall service was admirable

Dear Ms. J., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Location remarkable

Customer review rating 2.0/5

Atharulla H. Families - 27/07/2021 Confirmed reviews ALL

I took two rooms both room’s bathroom were unclean and felt like used. Rooms carpet were dusty and the windows were dirty. WC was designed in such a way with a difficulty to clean. Services of house keeping and staff was very poor like the telephone call was taking 5 minutes if waiting or constantly calling until someone picks the call. Staff continuously dodging their responsibilities to each other. This usually happens when the company hires cheap staff. Prioritising work over guests. Tossing work from ine department to another. This is cheap labor or outsourcing staff. Thats the main reason guests will not receive the treatment and service they deserve especially in a multinational hotel. My advise to hire Quality trained staff to tackle this issue.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Blessed and satisfied

Customer review rating 5.0/5

M. Y. Friends - 24/07/2021 Confirmed reviews ALL

Amazed and nice one will do it again for sure

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good stay

Customer review rating 4.0/5

Deepak Couples - 24/07/2021 Confirmed reviews ALL

Very nice

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

WELL LOCATED AND VERY PLEASANT STAY

Customer review rating 5.0/5

Junaid Friends - 23/07/2021 Confirmed reviews ALL

Due to travel restrictions, we had to opt for a staycation and boy it was the best choice made! really clean and safe place to stay with your family and friends. Really helpful staff and great breakfast. The location is too good that you can even reach the hotel via metro (GIGICO).

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

The service was poor

Customer review rating 2.5/5

Ethar Q. Families - 22/07/2021 Confirmed reviews ALL

I was expecting a lot more better hospitality. The AC was not working properly I had to change the room twice . And the second night me and my daughters didn’t sleep well because of the AC repair therefore we woke up late the second day and didn’t not have a breakfast although we have pairs for the for of us. I tried to explain to them to get the breakfast to room they have said I have to pay . This was frustrating to not understand that we did not sleep due to AC it was not my fault.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 2.5/5

Dinny V. Families - 20/07/2021 Confirmed reviews ALL

You have to upgrade your toilet. Current one is not suitable for a five star hotel.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Well located, very close to dub airport.

Customer review rating 4.0/5

Anonymous Families - 17/07/2021 Confirmed reviews ALL

Clean room, sizable room, friendly staffs and we enjoyed the breakfast buffet

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.5/5

Pape D. Couples - 12/07/2021 Confirmed reviews ALL

Very nice and clean hotel .I'll always stay there and recommend friends and family when they come to Dubai With nice people on the service. Specially my boy Michael in the reception...See you soon again

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

My Saving Grace

Customer review rating 5.0/5

Philile S. Solo - 09/07/2021 Confirmed reviews ALL

It was so heart warming and amazing. I had missed my flight that day and needed a place to stay just 1 night. And by Grace I managed to get a room. From the Check-in friendly service to personally being of great help to sort out and helping me arrange my new itinerary for my new flight and departure. I’m so grateful and thankful for the hotel. Truly my saving Grace.

Dear Ms. s., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well located , Good stay, Need more marketing strategies to plan new attractive theam nights to make the hotel atmosphere lively. Also need more staffs to get the best service

Customer review rating 5.0/5

Shanavas S. Business - 09/07/2021 Confirmed reviews ALL

We had a great time. The Albustan I know is all of happening them nights, full of lights. The lighting need to be changed to more of lively. Invent more them nights by the creating seasonal way. Every 3 months new them nights with attractive package. More staffs will be good for outstanding experience.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Good stay with a nice lobby

Customer review rating 4.0/5

Amin Business - 05/07/2021 Confirmed reviews ALL

Foods and breakfast were really good with high quality. The only issue I faced was the room temperature where it was too cold during the night, despite the AC was off.

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Nice Place with prime location

Customer review rating 4.5/5

Moamin A. Families - 30/06/2021 Confirmed reviews ALL

The location is amazing, close to the airport and to many facilities. i recommend to support the service by including a shuttle bus to air port and to the focal destination like Dubai Mall and Burj Khalifa area.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

good stay

Customer review rating 3.5/5

Redha A. Business - 29/06/2021 Confirmed reviews ALL

Hotel was clean but the extra bed was to small for a big guy like me i didn't sleep well and also water hood was missing in most of the rooms this bad experience for arabic & muslim visitors.

Dear Mr. a., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 4.5/5

P M. Business - 27/06/2021 Confirmed reviews ALL

Very good - friendly and efficient

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Empty Hotel with Courtious Staff

TripAdvisor rating 4.0/5

KSPILLAI Business - 05/12/2020 TripAdvisor review

Its Difficult time I was one of the only 12 guest at the hotel, the staff was courteous and offered a room with a view, however there was "mashawi night" Dinner with loud music playing it didn't stop till 23:00, was it pleasant, the staff again offered to change room but it was bit tedious when you already settled in the room. over all good, value for money even the breakfast was good.

Dear Mr. Pillai, Thank you very much for your review of your recent stay with us at Movenpick Grand Al Bustan Dubai on TripAdvisor. With much regret we learnt about the noise which impacted your stay. For future visits, we have updated your profile to allocate a room away from the restaurant. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future, we remain with kind regards Ian Rydin Cluster General Manager

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