Mövenpick Hotel Jumeirah Village Triangle 5 stars

Customer review rating (ALL Rating) 4.0/5 60 reviews

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Description

Hotel extras

  • Modern rooms and suites with connecting rooms option all equipped with 55-inch TV screens

  • Specially designed family-friendly facilities including an aqua park and kids' club

  • State-of-the-art wellness and fitness facilities including indoor and outdoor pools

  • A wide range of excellent food and beverage options, both in the hotel and nearby

  • Proximity to key Dubai attractions for business and leisure such as the Dubai Expo

Our accommodation(s)

Hotel location

Mövenpick Hotel Jumeirah Village Triangle

B1 Joory Street District 3, PO Box 450763, Jumeirah Village Triangle
450763 DUBAI
United Arab Emirates

GPS:25.04167, 55.18795

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  60 reviews

Unfortunately very disappointing

Customer review rating 0.5/5

Qosai A. Families - Confirmed reviews ALL

My recent stay at Mövenpick was unfortunately very disappointing, which is unusual because I have stayed at this hotel many times before and always had good experiences. The issue started with the swimming pools. My children first went to the pool near the kids’ water play area, but the water was not warm. We then went to the Mövenpick pool on the opposite side, where my children had swum the night before without any issue. This time, however, we were told that children are not allowed to swim there during weekends, even though it is the hotel’s main pool and nobody informed us about this rule beforehand. What made the situation worse was the attitude of the Egyptian staff member responsible for the pool. He tried to physically pull my son out of the water, which immediately upset me. I told him clearly not to touch my child and asked to speak with a professional hotel manager who could explain why children were allowed the previous night but suddenly not allowed the next day. Instead of handling the situation calmly, he threatened to call security and later said in front of my family, “I don’t care who you are.” Later, another Indian staff member came and handled the situation very politely and professionally. He apologized, explained the circumstances calmly, and even offered a late checkout and invited us to bring the children back the next day. However, my issue was never about swimming itself — it was about the disrespectful and unprofessional behavior of the first employee. I truly believe that someone with this attitude is not suitable to represent a hotel at the level of Mövenpick. I hope management takes guest treatment and professionalism more seriously in the future.

Dear Qosai A., Thank you for sharing your feedback regarding your recent stay at Mövenpick Hotel Jumeirah Village Triangle. I sincerely apologize for the disappointing experience you encountered, particularly concerning the swimming pool policies and the behavior of our staff. While it is our intention to provide a family-friendly environment, I regret that you were not informed of the weekend restrictions regarding children's access to the main pool. It is also concerning to hear about the interaction you had with the staff member. We strive to ensure that our team embodies professionalism and respect, and I appreciate your acknowledgment of the positive resolution provided by another staff member later on. Your comments regarding guest treatment will be taken into serious consideration as we continuously train our team to uphold the high standards expected at Mövenpick. Thank you once again for your valuable feedback, and I hope to welcome you back for a more enjoyable experience in the future. Fadi Msharafie General Manager

Children’s friendly

Customer review rating 4.5/5

Ariel E. Families - Confirmed reviews ALL

They have mini aqua park that my kids love

Dear Ariel E., Thank you for your kind feedback. We are delighted to hear that your children enjoyed our mini aqua park. It is our aim to provide a family-friendly environment that ensures memorable experiences for all our guests. Sincerely, Fadi Msharafie General Manager

Comfortable accommodation, excellent customer service

Customer review rating 4.0/5

Ahmad H. Families - Confirmed reviews ALL

Excellent service, excellent customer service, a minor note: some items in the room, such as toothbrushes and slippers, were missing.

Dear Ahmad H., Thank you for your kind words regarding the comfort of your accommodation and our customer service. I appreciate your feedback about the missing items in your room. We continually strive to enhance our guest experience and will take your comments into consideration. Fadi Msharafie General Manager

Customer review rating 5.0/5

Ali A. Families - Confirmed reviews ALL

great team specially Mr. albert thank you for you high support and kindness

Dear Ali a., Thank you for your kind words regarding our team, particularly Mr. Albert. We are delighted to hear that you experienced high support and kindness during your stay. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. Fadi Msharafie General Manager

Gorgeous hotel, had a great stay. Chocolate hour was fabulous. Breakfast was amazing good and a delightful space. The pools were beautifully kept. Staff were amazing also

Customer review rating 5.0/5

Nicola Families - Confirmed reviews ALL

Everything was just incredible. It was a very special stay and particularly like the women only gym. It was a fantastic hotel

Dear Nicola, Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities, including the women-only gym, and that our staff contributed to making your experience exceptional. We look forward to welcoming you back in the future. Fadi Msharafie General Manager

Other web-users rate our hotel

  • 274 reviews 6.9/10 Location
  • 924 reviews 8.8/10 Room
  • 2,250 reviews 9.4/10 Service
  • 15 reviews 7.4/10 WiFi
  • 522 reviews 8.8/10 Cleanliness
  • 319 reviews 9.5/10 Vibe
  • 267 reviews 9/10 Amenities
  • 245 reviews 8.9/10 Breakfast

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