Sofitel Dubai Jumeirah Beach 5 stars

I checked into this hotel in May 2023. On the second night of our stay, the guests in the room next to us were screaming and playing loud music until 5AM in the morning. Me and my husband didn't sleep all night. As a result we missed our excursion in the morning. I went to complain to the desk manager, Kevin, the next morning. He had zero empathy, i have never been spoken to so abruptly. His response to my complaint ‘’What do you want us to do? We have no control over noise. We are not responsible for the noise. We will move you from your room’’. I asked for someone senior or details of their complaints procedure to which he replied ‘’ all complaints come to me’’. I then complained the Mr Sabri the operations manager, he basically backed his colleague and was unsure why i was complaining. I was unsure why i was being moved?! More inconvenience for me having to pack all my stuff! It seems that the noise policy at this hotel is non existent. They take no responsibility for the actions of their guests, to top it, those who have been impacted by noise get little empathy. Ironically, the exact same thing happened to us in February 2023 on a much worse scale. Albeit, that time we were offered breakfast for the inconvenience of not being able to sleep for the past 3 nights due to noisy neighbours (domestic violence). If you want a good nights sleep, please save your money and don’t stay here!

Saiful was an absolute pleasure and so hospitable! Made our experience better and always happy to help . Definitely recommend coming to Sofitel! Saiful had kept our room immaculate and always provided professional help!

First time in Fairmont Dubai but certainly not the last time. Great hotel very well maintained. Great room. The reception and welcome was top notch Mrs. Garam Alnajjar. She was very kind and her face was always smiling. The service is on top. From the place two swimming pools, restaurants, bars and shops, the service there was more than expected, careful attention it was my wife's birthday, we got a very nice and good chocolate cake The careful attention is very much appreciated, all the staff are efficient and friendly especially .Garam🙏🤗💐

Sahajan who did our room service was impeccable and very friendly, had a small issue with the management as they were not happy to help us over my husbands hat in which he had lost in the hotel and my husband had to go downstairs himself to find it. Generally the staff were friendly and always happy to help. Room was okay as we had to upgrade as the initial room we booked for me my husband and son was not big enough to accommodate for us and it was very expensive. Hotel is in the best location!

Amazing stay made extra special by our housekeeper Tariq on the 26th floor. Made us feel very welcomed and accommodated us throughout the 2 weeks stay. Had 2 kids on our luxury room 2608. Would definitely recommend and this man should be promoted.