Sofitel Dubai Jumeirah Beach 5 stars

Customer review rating (ALL Rating) 4.6/5 3,245 reviews

Sofitel Dubai Jumeirah Beach - Image 1
Sofitel Dubai Jumeirah Beach - Image 2
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Description

Hotel extras

  • Al fresco pool lounge overlooking the Arabian Gulf

  • Luxury accommodation with balcony and sea views

  • Award winning Art & Dining experiences

  • 1 minute walk to the beach

  • Stylish environment for business

Our accommodation(s)

Book this hotel
Room 1

35 m²/ 377 sq.ft., balcony, partial seaview, pool access, 2 Single Beds, 55'' Samsung Hospitality IPTV, Coffee Planet capsule machine, bathtub & rain shower, premium bathroom amenities, WiFi.

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 35 / 376 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 35 / 376 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Sea side
  • Most of the accommodation: Balcony

36 m² / 387 sq.ft., balcony, pool access, Sofitel MyBed, bathtub & rainshower, premium bathroom amenities, Wi-Fi, 55" TV, JBL Sound System, coffee/tea facilities, baby crib upon request.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 35 / 376 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 39'/99 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

36 m² / 387 sq.ft., Club Millésime Access, balcony, pool access, Sofitel MyBed, bathtub & rainshower, premium bathroom amenities, WiFi, 40" TV, JBL Sound System, Nespresso, baby crib & butler upon request.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 36 / 387 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 50'/127 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Thoughtfully designed for families and friends, our 70 sqm Family Room combines two guaranteed interconnecting Superior Rooms with a king bed, twin beds, two sofa beds, private balconies, and partial sea views, accommodating up to 6 guests.

  • Views:

    Sea side

Max. number of persons
6
Area
From 70 / 753 sq ft

Bedding

Twin bed(s) x1

King size bed(s) x1

Suite

PRESTIGE SUITE, Club Millésime Access, 1 King Bed, partial seaview, balconies

65 m²/ 700 sq.ft., Club Millésime Access, separate living room, two balconies, partial sea view, 55'' Samsung Hospitality IPTV, Coffee Planet capsule machine, bathtub & rain shower, premium bathroom amenities.

  • Views:

    Sea side

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 65 / 699 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Opera Suite, Club Millésime Access, 1 King Bed, Seaview, Balcony

Opera 1 Bedroom Ain Dubai Sea View Suite with Living Room, Club Access, 1 King Bed, Sofabed, Private Balcony, High Floor

  • Views:

    Ocean/Sea view or Panorama view

Max. number of persons
4
Area
From 95 / 1022 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Kettle

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Bidet
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Telephone in bathroom
  • Towel rack
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 50'/127 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Shoe polisher
  • Slippers
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Rolling seats
  • Safe large enough to accommodate a laptop

Suite

Family Suite 2 Bedrooms 1 King Bed 2 Single Beds and Living Room Partial Sea View

Designed for memorable stays together, our 85 sqm Family Suite combines a Junior Suite and guaranteed interconnecting Twin Room. Enjoy three balconies with partial sea views, a king bed, twin beds, a sofa bed, and accommodation for up to 8 guests.

  • Views:

    Sea side

Max. number of persons
8
Area
From 85 / 914 sq ft

Bedding

Twin bed(s) x1

King size bed(s) x1

Hotel location

Sofitel Dubai Jumeirah Beach

Jumeirah Beach Residence, The Walk, Dubai
473828 DUBAI
United Arab Emirates

GPS:25.075315, 55.131415

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 444 rooms
  • 6 rooms for people with reduced mobility
  • 92 connecting rooms
  • 400 non-smoking rooms
  • 32 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Buffet
  • Breakfast à la carte

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Well-being

Infinity Pool

  • Outside
  • On site

Sofitel Fitness

  • On site
  • On site
  • Indoor parking
  • Private
  • 100 parking spaces

Plantation Brasserie, Bar & Terrace presents a taste of French and Mediterranean cuisine. Offering an à la carte menu that can be perfectly combined with a wide selection of sophisticated beverages are served in this nature-inspired setting.

Book

For a moment's pause on the way to a busy day or during a relaxed afternoon, Café Concierge offers a wide selection of delectable treats. The choice includes crisp salads, fresh sandwiches, home made pastries as well as an assortment of beverages.

The Infini Pool Lounge, next to the sea-view pool, epitomises Dubai at its best: sunset views across the Gulf, relaxed surroundings amidst palm trees and optimum levels of service to enjoy the lively atmosphere, drinks and light meals.

Infini Pool is a sea view pool with alfresco lounge can be found on level P3. Beach connoisseur will enjoy the hotel's ideal location for sunbathing with direct access to the sandy public beach. Complimentary beach kits are available to hotel guests.

Sofitel Fitness provides a high-tech and pure well-being health club. Offering a vibrant setting for working out in a fully equipped gym with sauna and steam room.

A serene spa experience awaits with a variety of soothing treatments designed to relax the body, calm the mind, and enhance overall wellbeing. Enjoy a peaceful ambiance that invites rest, renewal, and a sense of complete relaxation.

Indulge in a magnificent celebration of your wedding day with elegant service, sumptuous cuisine and a picturesque setting. At Sofitel Dubai Jumeirah Beach your indoor or outdoor event, inspired by the romance of France becomes an unforgettable day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  3,245 reviews

Customer review rating 4.5/5

A. S. A. M. A. Couples - Confirmed reviews ALL

Dear A. S. A. M. A., Thank you for your positive feedback regarding our staff, service, and cleanliness. We are delighted to hear that our team met your expectations and provided you with a memorable experience. Goodbye and best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Darryl E. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding the exceptional service provided by our team. We are delighted to hear that your experience was memorable enough to extend your stay with us. Your appreciation serves as great motivation for our staff to continue delivering outstanding hospitality. We look forward to welcoming you back in the near future. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Michael L. S. H. Solo - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your experience, and we appreciate your recognition of our lounge and pool staff. Your comments regarding the lounge will be noted for further improvement. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Khatija M. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for your kind words regarding our welcoming staff and the outstanding breakfast selection. We are pleased to hear that you had a lovely experience during your stay. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Warm regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Susan M. N. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our buffet offerings and found our staff to be professional and accommodating. Your kind words will certainly be shared with the entire team, as they strive to create memorable experiences for our guests. We look forward to welcoming you back to Sofitel Dubai Jumeirah Beach in the future. Best regards, Sofitel Dubai Jumeirah Beach

Dear A. S. A. M. A., Thank you for your positive feedback regarding our staff, service, and cleanliness. We are delighted to hear that our team met your expectations and provided you with a memorable experience. Goodbye and best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Darryl E. Couples - Confirmed reviews ALL

We thoroughly enjoyed our stay . So much so that we cancelled our return accommodation and re booked with Jumeirah Beach Sofitel which is a testament to the fantastic staff in all areas of service. Thankyou so much for making our stay so memorable.

Dear Valued Guest, Thank you for your kind words regarding the exceptional service provided by our team. We are delighted to hear that your experience was memorable enough to extend your stay with us. Your appreciation serves as great motivation for our staff to continue delivering outstanding hospitality. We look forward to welcoming you back in the near future. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Michael L. S. H. Solo - Confirmed reviews ALL

Very nice stay as diamond member, a few things needed ironing out with lounge etc but all dealt with, special thanks to Michael and all staff in the lounge and all pool staff as usual, house keeping very good as well

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your experience, and we appreciate your recognition of our lounge and pool staff. Your comments regarding the lounge will be noted for further improvement. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Khatija M. Families - Confirmed reviews ALL

Stayed here for a few days and have a lovely experience. The staff are very welcoming and made our stay pleasant. The breakfast was outstanding a vast selection to choose from and good quality food.

Dear Valued Guest, Thank you for your kind words regarding our welcoming staff and the outstanding breakfast selection. We are pleased to hear that you had a lovely experience during your stay. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. Warm regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Susan M. N. Couples - Confirmed reviews ALL

Couldn’t fault a thing from the buffet at breakfast and dinner the curry was amazing Staff are professional kind and nothing is a problem. I would like to thank every single staff member even the service getting our tap fixed For making our stay a very memorable one. We will be back

Dear Valued Guest, Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our buffet offerings and found our staff to be professional and accommodating. Your kind words will certainly be shared with the entire team, as they strive to create memorable experiences for our guests. We look forward to welcoming you back to Sofitel Dubai Jumeirah Beach in the future. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 3.5/5

Daniel J. T. C. Families - Confirmed reviews ALL

We were grateful for an early check in, which we were not expecting. Rooms showed signs of age. Balcony door was very difficult to get open and closed. Room only cleaned on day 1, we then had to ask for fresh towels and toilet roll. Amenities in the shower were empty, you only got one coffee pod, and not milk for the drinks. We were called to reception as we had exceeded our room deposit. Staff were friendly and helpful.

Customer review rating 5.0/5

Taiyyiba N. J. Families - Confirmed reviews ALL

Fantastic location, breakfast was great, right on Jumeirah Beach, accessible beach, shops and lots of food places. Raisin Canes was literally across. Rooms were nice and spacious.

Dear Valued Guest, Thank you for your positive feedback. We are delighted that you enjoyed our fantastic location, breakfast, and spacious rooms. It is wonderful to hear that you appreciated the accessibility to the beach and nearby dining options. We look forward to welcoming you back in the future. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Mark L. O. O. Families - Confirmed reviews ALL

Professional and accommodating staff and rooms are very neat and clean.

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff professional and accommodating, and that you appreciated the cleanliness of our rooms. It is our aim to provide a comfortable experience for all our guests. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 4.5/5

Dawn M. A. Solo - Confirmed reviews ALL

The entire staff is friendly and helpful. The hotel is clean with good views. My favorite part of the room is the deep soaking bathtub.

Dear Valued Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness and views of the hotel, as well as the deep soaking bathtub in your room. Goodbye and best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 1.0/5

Mohammed A. I. Couples - Confirmed reviews ALL

The toilet space is extremely small and not suited to a 5 star hotel.

Customer review rating 5.0/5

Mohammed Z. A. Couples - Confirmed reviews ALL

From start to finish the service was perfect and caring. Definitely will come back next year. The location was perfect with all shops and restaurants seconds away. Wish I found this place sooner as I used to stay elsewhere during my travels.

Dear Mr. Mohammed, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our service and location. We look forward to welcoming you back next year for another exceptional experience. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 4.0/5

Muhammad S. Y. Y. Families - Confirmed reviews ALL

Toothbrush and toothpaste were not provided, whereas most other hotels provide these items as complimentary amenities. Suggestion: It is recommended to provide a mobile charging cable in the room for guests’ convenience, preferably with support for common charging types.

Dear Mr. Muhammad, Thank you for your feedback regarding your recent stay. We are pleased to know that you found our location convenient and enjoyed a comfortable experience. Your suggestions about complimentary toiletries and mobile charging cables are appreciated and will be considered for future enhancements. Goodbye, Sofitel Dubai Jumeirah Beach

Customer review rating 4.5/5

Anis P. Families - Confirmed reviews ALL

Excellent location near the JBR beach.

Dear Mr. P., Thank you for your kind words regarding our prime location near JBR beach. We are delighted that you enjoyed your stay and hope to welcome you back for another excellent experience. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Abdennour G. Families - Confirmed reviews ALL

Amazing place and personal

Dear Mr. G., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel to be excellent and appreciated our dedicated team. Your kind words are truly motivating for us. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 4.5/5

Djamel O. Families - Confirmed reviews ALL

De l'accueil au départ , nous nous sommes senti détendu et avons apprecié les installations. Hotel location is very appreciable for all JBR and the Palm activities. The pool was a bit warm and small but whatever we have enjoyed it. Breakfeast and diner were wonderfull. Thanks to the chiefs !

Dear Mr. O., Thank you for sharing your positive experience at Sofitel Dubai Jumeirah Beach. We are delighted to hear that you found your room comfortable and enjoyed our breakfast and dinner offerings. Your feedback regarding the restroom size and pool temperature is appreciated, as we continually strive to enhance our guests' experiences. We are pleased that our location contributed to your enjoyment of the JBR and Palm activities. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 0.5/5

Navdeep S. N. Families - Confirmed reviews ALL

At 10:00 AM, I called the concierge desk to request assistance with collecting my luggage from my room. To facilitate a prompt pickup, I had already placed my bags outside the door. Despite this, it took 35 minutes from the time of my call for staff to bring my luggage downstairs, an unreasonable delay for what should be a routine and time sensitive service, especially for guests managing checkout schedules, transport, or flight timings. This level of service fell well short of the standard I expected from a Sofitel property and it created unnecessary stress and inconvenience during my departure. I would appreciate it if you could look into what caused this delay and let me know what steps are being taken to prevent similar issues for future guests. I would also welcome any response the hotel feels is appropriate given this experience. Thank you for your attention to this matter. I look forward to your reply.

Customer review rating 5.0/5

Faris M. I. Q. Families - Confirmed reviews ALL

I am amazed how this hotel keeps the good service consistent throughout the year all seasons. The staff never fails to provide above expectations service. Special thanks to Johari from reception for being extraordinary as always and special thanks to Tharaka from the pool bar, this guy has been wonderful each time we visit the hotel.

Dear Mr. Faris, Thank you for your kind words regarding your recent stay at Sofitel Dubai Jumeirah Beach. We are delighted to hear that you consistently experienced excellent service throughout your visit. Your appreciation for Johari and Tharaka will be shared with them, as it is always rewarding to recognize our dedicated team members. We look forward to welcoming you back for another memorable stay. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 4.0/5

Yasser H. A. A. M. Couples - Confirmed reviews ALL

The hotel itself is beautiful. The room was luxurious, and the view was excellent. I would also like to thank the valet parking team, who were very helpful and cooperative. However, I have one main comment regarding the reception staff during check-in. Unfortunately, the receptionist did not offer me any additional services or special arrangements. I specifically mentioned that I was celebrating my wedding anniversary, but I did not receive any upgrade, special gesture, or recognition from the hotel. For a hotel of Sofitel’s size and excellent reputation, I expected a more welcoming and attentive approach. First impressions matter, and I believe the receptionist could have been more professional, warm, and accommodating. There was also no welcome drink offered upon arrival. Overall, the hotel has many positive aspects, but unfortunately, the check-in experience left me disappointed. Thank you for the stay, but honestly, this is not an experience I would choose to repeat.

Dear Guest. Thank you for taking the time to share your experience at Sofitel Dubai Jumeirah Beach. We are delighted to hear that you found our hotel beautiful, enjoyed the luxurious room, and appreciated the assistance of our valet parking team. We sincerely apologize for the shortcomings you faced during your check-in process, particularly regarding the lack of special recognition for your wedding anniversary. It is our goal to provide a warm and welcoming atmosphere for all our guests, and we regret that we did not meet your expectations in this instance. Your feedback regarding the professionalism and attentiveness of our reception staff is invaluable, and we will take it into consideration as we continually strive to improve our service standards. We appreciate your positive comments and hope you might reconsider staying with us in the future, as we would welcome the opportunity to provide you with a more memorable experience. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 4.5/5

Kenny J. B. Families - Confirmed reviews ALL

I love this hotels even the welcome ❤️

Dear Guest, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our quality services and the warm welcome. Your appreciation motivates us to continue delivering exceptional experiences to our guests. Best regards, Sofitel Dubai Jumeirah Beach

Customer review rating 5.0/5

Farah H. Families - Confirmed reviews ALL

We love the situation of where Sofitel is right in the middle of JBR. The hotel is very clean. It doesn’t seem like Sofitel has suffered after the Iran issue. Staff are very polite and helpful. The morning breakfast restaurant staff are always happy with a smile and polite and very helpful. The housekeeping staff Paras made sure our room was kept cleaned and equipped. He made us feel we are home. Thank you. The hotel swimming pool is small and does get crowded but don’t feel it’s for kids as no space. Overall we had a fantastic stay and highly recommend this hotel. We will definitely be staying with you on our next trip.

Dear Farah, Thank you for taking the time to share your experience at Sofitel Dubai Jumeirah Beach. We are delighted to hear that you enjoyed our prime location and found our hotel to be clean and well-maintained. It is wonderful to know that our staff, particularly the morning breakfast team and Paras from housekeeping, contributed positively to your stay with their attentive service and cheerful demeanor. We appreciate your feedback regarding the swimming pool. While it does tend to attract many guests, we strive to create a welcoming environment for all. It is rewarding to hear that you had a fantastic stay overall and that you would recommend our hotel to others. We look forward to welcoming you back on your next visit. Best regards, Sofitel Dubai Jumeirah Beach

Other web-users rate our hotel

  • 2,716 reviews 9.6/10 Location
  • 3,987 reviews 8.8/10 Room
  • 8,837 reviews 9.7/10 Service
  • 24 reviews 7.4/10 WiFi
  • 2,555 reviews 9.4/10 Food
  • 1,785 reviews 9/10 Cleanliness
  • 1,341 reviews 9.3/10 Vibe
  • 1,240 reviews 9.1/10 Breakfast

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